Tech Support Jobs in Bangalore (Bengaluru)

Explore top Tech Support Job opportunities in Bangalore (Bengaluru) from Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.
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FinTech Startup by a Large Retail Group

Agency job
via Merito by Gaurav Bhosle
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Bengaluru (Bangalore)
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8 - 15 yrs
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₹60L - ₹100L / yr
IT operations
Software Development
Fullstack Developer
Project Management
Tech Support
+3 more
Our client is a B2B2C tech firm backed by India’s largest retailer and tech venture capitalist founded by founders - IITB Graduates who are experienced in retail, ecommerce and fintech
 
It aims to become one app to manage all your brands loyalty points, cashback and coupons. It will have additional content and discovery layer for customers and brands for further engagement and commerce.
 
 
Role description:
 
We are looking for a competent CTO (Chief Technology Officer) who will be our first technology go-to expert and play an integral role in setting the company’s strategic direction, development, and future growth. In this position, you will oversee our overall technology development and technology utilization plan to manage all information technology resources of our company.
 
Key Responsibilities
 
● CTO will be leading, building, and operating exciting products with a passionate team.
 
● We are looking for someone who has developed and deployed software with a strong focus on end-user experience. We are seeking someone with a proven track record of shipping web scalable products.
 
● The ideal candidate will have a track record of building and delivering cloud solutions with delightful consumer experiences, combined with ease of implementation/reliability.
 
● Experience with massively scalable distributed compute product architectures.
 
● Experience with micro services-oriented architectures, Experience with scaling Big Data infrastructure.
 
● Experience delivering platform technology and creating an ecosystem of applications and services across multiple verticals and solution offerings
 
● Experience successfully scaling technology infrastructure to support rapid customer /data
 
growth.
 
● Experience with fast-paced, rapidly-iterating, design-forward, product-focused companies.
 
● "Roll-up-your-sleeves" entrepreneurial, start-up attitude, team player with record of leading and mentoring employees

Requirements

● He/she should have prior work experience of 6-12 years on large-scale SaaS/Mobile app products and can rapidly familiarize yourself with complex products
 
● Strong track record of being able to develop and set release plans, track deadlines, deliverables, resource allocations, issues/risks and create mitigation strategies as needed to deliver a quality product on time
 
● Strong technical and architecture skills in wide areas of platform engineering with proven ability to dive deep in any area as needed.
 
● Extensive experience with eCommerce platforms, cloud systems, payment solutions, digital marketing technology, automation, and multi-device development is required; AWS experience is a strong plus
 
● Experience managing small teams and remote teams is a strong plus
 
● Competent in driving a culture of continuous learning to improve technology and remove roadblocks that hold the team back.
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Mphasis

Agency job
via Asvatthah by Surendhar D
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Pune, Chennai, Bengaluru (Bangalore), Noida
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4 - 15 yrs
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₹7L - ₹30L / yr
Java
J2EE
Microservices
application support
PL/SQL
+5 more
  • 4-15 year experience in Application Support
  • Must have good knowledge in Java/J2EE, Microservices, PL/SQL, Unix
  • Good to have knowledge in Agile, JIRA, Splunk, Service Now
  • Good understanding and hands-on experience in Incident, Problem and Change Management
  • Provide technical leadership to the team & contribute in the skill development within team
    Interact with internal teams and client stakeholders to trouble shoot the tickets/incident and manage other support activities
  • Good communications skills are necessary, must be team player and inquisitive.
  • Strong customer service and support focus with a desire to deliver a high-quality service
  • Ability to multi-task, work under pressure and to tight deadlines
  • Flexible in working outside of office business hours at short notice (as required)
  • Should be able to examine the system and identify the areas for Service Improvements & Value adds.
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Ashnik

Agency job
via InvokHR by Sandeepa Kasala
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Bengaluru (Bangalore)
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2 - 8 yrs
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₹4L - ₹8L / yr
Elastic Search
ELK
SolaR
Splunk
Tech Support
+4 more
Technical Support Engineer – Elastic

 

ABOUT US

Established in 2009, Ashnik is a leading open source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.

 

THE POSITION

Ashnik is looking for talented and passionate people to be part of technical support team. You will be responsible for solving technical problems to ensure uptime. You will assist customers with their technical issues and questions around specific technology, including configuration and tuning and performance. Successful candidate should understand the importance of ownership of the problem and way to get it solved by leveraging the team in given time.

RESPONSIBILITIES

  • Be the First point of contact for support queries
  • Be responsible for solving customer queries and tickets in timely manner.
  • Communicate with customer and internal team regarding problems reported and solved status in timely and effective manner.
  • Log monitoring, event monitoring and resolving tickets in defined SLA.
  • Apply updates and patches to keep the software up-to-date in line with organizational policies
  • Provide support for installation and configuration.
  • Monitor and identify areas of performance improvement
  • Identify and write scripts for automating support tasks.
  • Communicate effectively internally and with product support team to reproduce, resolve support cases and document them.

 

ESSENTIAL SKILLS

  • Hands-On experience and skills in Linux operating system
  • Knowledge of ELK stack or relevant technologies such as SolaR, Splunk etc.
  • Good understanding of Indices Mapping , Index management such as archiving, reindexing, sharding etc.
  • Good understanding of Analytical data structure and experience in deployment of same in the form of Reports and Dashboards
  • Experience in NoSQL or RDBMS technology is desirable
  • Python/Node.js or relevant data processing programming experience is preferred.
  • Knowledge of Designing and Developing data pipeline using ETL tool such as Elastic Stack.
  • Knowledge of real-time data collection with various data sources.
  • Experience in deploying scalable Elastic cluster is desirable

 

QUALIFICATION AND EXPERIENCE

  • 2 -4 years of experience in technical support role.
  • At least 2+ years experience working across multi-cultural and geographically distributed teams
  • Experience in trouble shooting, maintaining and supporting production setup
  • Engineering or equivalent degree
  • Ability to interact effectively with customers for problem resolution.
  • Sense of urgency and ownership to get problems solved in timely manner
  • Attention to details.
  • Ability to work on multiple tickets/ support cases effectively and to be able to manage the time critical tasks.

 

LOCATION: Bangalore

Experience: Minimum 2 yrs

Package: upto 8 LPA

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DP
Posted by Abhash Anand
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Bengaluru (Bangalore)
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0 - 3 yrs
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₹4L - ₹5L / yr
Python
Tech Support
Communication Skills

We are looking for an Integration Engineer to assist our rapidly growing customer base. As part of our integration team, you will be the primary point of contact for all integrations.


You would be responsible for helping our clients integrate with OneFin APIs, configuring our system for clients and providing ongoing help to them to resolve any issues. Eventually you should be able to automate common issues and development of solutions.


You’ll fit right in with us if you have a passion for unraveling complex issues and are comfortable working in a fast-paced environment. If you’re looking to work in an open, collaborative environment side-by-side with our development engineers to help customers and shape future product design, we can’t wait to hear from you!


Responsibilities

  • Understand and explain APIs to clients.
  • Help clients integrate OneFin APIs.
  • Research and identify solutions to issues during integration.
  • Escalate unresolved issues to appropriate internal teams (e.g. software developers).
  • Become a product expert for clients.
  • Configure OneFin system for customized usage by clients.
  • Identify and write internal and external technical articles or knowledge-base entries, like typical troubleshooting steps, workarounds, or best practices, how-to guides etc.
  • Automate solution of common issues using Python.
  • Help live clients resolve issues and coordinate with the development team for issue resolution.

Requirements

  • BS/B.Tech. in Computer Science, Engineering, or equivalent.
  • Strong verbal and written communication skills.
  • Experience in writing code in Python.
  • Understanding of web based systems.
  • Proficient in understanding and writing JSON.
  • Experience in SQL databases.
  • Experience working with REST APIs.
  • Excellent analytical skills, passion for pinning down technical issues, and solving problems.
  • Enjoys a fast-paced startup environment.
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DP
Posted by Reshmi Menon
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Remote, Bengaluru (Bangalore)
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4 - 8 yrs
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₹8L - ₹16L / yr
Tech Support
Technical support
Communication Skills
Linux/Unix
Troubleshooting
+1 more

Commvault is the world's most powerful backup and recovery software in the cloud and on any infrastructure, helping companies transform their data into a powerful strategic asset. Commvault data protection and information management solutions enable companies and organizations of all sizes, in all industries, to protect, access and share all of their data—anywhere and anytime. 

 

As an organization, we are committed to a great work culture that embraces our values and promotes professional growth. Our Vaulters are passionate innovators who work together to uncover new challenges that can be solved. We are proud that the focus of every vaulter is to drive our customers' businesses forward. We're all about getting the job done, and having FUN doing it. As vaulters we pride ourselves on transparency, integrity, and respect in everything that we do. 

 

NOW is the time to join a growing company with strong roots, where you can take on your next challenge. 

 

Job Description 

The Customer Support Associate - UNIX and DB works within a team of technical support professionals aimed at delivering technical solutions for Commvault’s customer base. This customer base has a wide range of technical ability and this role has no ceiling, you will own an issue from initial pick-up all the way to working with the development team on identifying a possible solution.  This position is part of our UNIX and DB group in our Customer Support Center. This is an excellent opportunity for innovative and collaborative technologists to join a global team that has led the industry in satisfaction seven years in a row. We offer innovative training, interesting colleagues, and the opportunity to grow with us. Our UNIX and DB Group is focused around but not limited to backups of Unix and Linux platforms and databases within the Commvault suite, this includes networking, troubleshooting, connectivity, name resolution and performance based issues on an OS and or hardware. We are a source of expertise for not just our customer base but also our partners and consultants on site. 

Why Commvault? 

You get the “Freedom to make an impact, together”. We thrive upon collaboration by designing our offices and cafes to spark conversation about work and fun. Although we hail from all walks of life and speak dozens of languages, we’re passionate about equality and integrity. We “go beyond” each and every day. 

We are looking for a Customer Support Associate with a genuine passion for all things tech to join our expert and super-friendly UNIX and DB team. 

 

Position Responsibilities include: 

Troubleshoot and resolve complex support problems 

Troubleshoot customer issues using remote desktop software 

Successfully interact through phone and email with customers as you solve their problems 

Dedication to the success and satisfaction of our customers 

Recreation of problems in house 

Root Cause Analysis and / or provision of examples of software bug 

Working independently and as a team to come up with the best solutions to a customer problem. 

Providing best-in-class phone based support for a variety of complex, time critical issues. 

Using and sharing your knowledge of a wide range of technologies 

Working remotely on enterprise level customers and dark sites 

Having the opportunity to build labs and simulators 

Ability to be involved in product BETA testing 

Contributing to our Solutions Engine and online forums 

Position Requirements include: 

 

At least 5+ years of technical/customer support experience 

Expert level knowledge of Unix-flavoured operating systems and its components. 

Strong understanding of Oracle , HANA and SAP databases, 

Good understanding of Unix/Linux clusters, with installing and configuring software. 

Solid understanding of Unix device management (tape and disk) 

Networking and troubleshooting connectivity, name resolution and performance based issues with Linux OS and/or hardware. 

Desirable to have exposure to storage arrays like NetApp, HDS 

Understanding backup theory and design.  Backup and data management fundamentals 

Previous experience with Commvault technologies is highly desirable as is other backup software such as Veritas, Symantec, Backup Exec, ShadowProtect, NetBackup, NetWorker, Avamar, VEEAM, or TSM is a plus 

Previous experience troubleshooting enterprise environments 

Strong customer relations skills. 

Strong multi-tasking and prioritization skills. 

Strong written and verbal communication skills. 

Excellent team player. 

Qualifications 

We value knowledge and curiosity, no matter whether you learnt it at university, through courses or by learning from others. 

 

Ideally a Bachelors Degree 

Preferred - OCP/OCA/OCM, Red Hat – RHCSA, RHCE 

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DP
Posted by Nivetha G
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Remote, Bengaluru (Bangalore)
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1 - 3 yrs
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₹2L - ₹3L / yr
Customer Support
Tech Support
Troubleshooting
Remote access
VPN
+3 more
-Front line support via live chat, tickets, and telephone. -Troubleshooting a variety of technical and non-technical issues customers are facing with their respective product -Performs miscellaneous job-related duties as assigned by the supervisors and management. -Provide customer support and technical support for various products -Answer questions and deliver support to customers with varying degrees of product knowledge and technical proficiency -Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying the customer's understanding of information and answer. -Identify and escalate priority issues; directing cases to appropriate teams and resources as needed Records customer inquiries by documenting inquiry and response in customers' accounts. -Improves quality service by recommending improved processes; -identifying new product and service applications.
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Bengaluru (Bangalore)
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1 - 4 yrs
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₹1L - ₹4L / yr
Telesales
Customer Support
Lead Generation
UPS
Sales
+1 more
- Identifies business opportunities by identifying prospects.- Sells products by establishing contact and developing relationships with prospects; recommending solutions.- Outbound calling on data collected through lead generation activities/secondary data sources.- Daily follow-ups on older leads and work on new leads.- Maintains quality service by establishing and enforcing organization standards.- Must be energetic, well-spoken, eager to close sales deals and generate revenue for the organization.
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DP
Posted by Darshan Kannan
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Bengaluru (Bangalore)
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0 - 5 yrs
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₹1L - ₹2L / yr
Team Management
Tech Support
Customer Relationship Management (CRM)
Supply Chain Management (SCM)
1. Managing 4 site supervisors and get installation of furniture done. 2. Understand client requirements and fulfill the same. 3. Managing site activities and supervising site team. 4. Ensure work is carried out as per standards/drawings/specifications. 5. Plan, schedule and stick to timelines of project. 6. Willing to travel. 7. Strong aptitude. 8. Solve problems at site. 9. Negotiate with vendors/workers and get the work done efficiently. 10. Ensuring safety and quality of the project. 11. Basic excel skills.
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Bengaluru (Bangalore)
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1 - 8 yrs
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₹4L - ₹12L / yr
Customer Success
Inside Sales
Customer Acquisition
Account Management
Tech Support
At Cashfree, we are building innovative solutions in payments and banking for Indian businesses. We are fast-growing, profitable and based out of Bangalore. Cashfree is backed by Y Combinator and other leading investors. Learn more about us at Cashfree.com We are looking for a Customer Support and Operations Lead. This is a get-your-hands-dirty role. You will be exposed to all the functions of the company except writing code. The role involves : - Attending to customer and support queries quickly over email, chat and telephone.- We need to provide quick, intelligent solutions to questions asked by businesses and their customers. In the process, we need to coordinate with multiple financial institutions and banks. Quick and correct communication makes us look good. - Talking to inbound leads. - Many queries will be about businesses looking to signup on Cashfree. We need to guide these folks from signing up to their first payment. - Onboarding new sign ups quickly - Since we are growing fast, we add many businesses every week. For every business, we need to verify the documents submitted and draft contracts. Also need to ensure all the services we are offering are working correctly and activated for a particular merchant. - Setting or improving processes for all of the above:- Can we do this faster, better or more accurately - These roles are currently being handled by the founders. The objective is to do a better job than the founders.We work on trust and mutual respect.
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DP
Posted by Reeju Datta
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Bengaluru (Bangalore)
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1 - 6 yrs
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₹4L - ₹6L / yr
Customer Success
Tech Support
Account Management
At Cashfree, we are building innovative solutions in payments and banking for Indian businesses. We are fast-growing, profitable and based out of Bangalore. Cashfree is backed by Y Combinator and other leading investors. Learn more about us at Cashfree.com We are looking for a Customer Support Executive.The role involves : - Attending to customer and support queries quickly over email, chat and telephone.- Providing quick, intelligent solutions to questions asked by businesses and their customers.- Handling disputes and chargebacks. In the process, we need to coordinate with multiple financial institutions and banks.- Talking to inbound leads. - Onboarding new sign ups quickly We work on trust and mutual respect.
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DP
Posted by Reena KJ
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Bengaluru (Bangalore)
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1 - 3 yrs
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₹1L - ₹3L / yr
Tech Support
Communication Skills
Customer Success
Responsibilities: Frontline support via live chat, tickets, and telephone. Troubleshooting a variety of technical and non-technical issues customers are facing with their respective product Performs miscellaneous job-related duties as assigned by the supervisors and management. Provide customer support and technical support for various products Answer questions and deliver support to customers with varying degrees of product knowledge and technical proficiency Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer. Identify and escalate priority issues; directing cases to appropriate teams and resources as needed Records customer inquiries by documenting inquiry and response in customers' accounts. Improves quality service by recommending improved processes; identifying new product and service applications. Required Skills: 1-2 years of Technical Support Experience. B.E/ B.Tech Graduate preferred. Strong written and verbal communication skills Excellent interpersonal and customer care skills Understanding of technical terminologies Ability to ask open-ended questions and uncover information Ability to work as part of a team Well organized, meticulous attention to detail with the ability to multi-task Experience in Web Hosting and VPN Knowledge of FTP, DNS, cPanel, VPN Protocols, and WHM preferred Willing to work in shifts in a 24/7 environment.
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DP
Posted by Onyx Lakra
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Chennai, Bengaluru (Bangalore), Bengaluru (Bangalore)
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0 - 1 yrs
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₹0L - ₹2L / yr
Technical support
technical support engineer
Tech Support
We are having an opening for Technical support engineer: Requirement: Good experience in technical support. Good communication skill. Voice process. Rotational shift (including night shifts). Intro about YML: We're a company headquartered in San Francisco bay area (US) and also have a offices & employees in Bangalore and Europe. We work with fortune 500 companies directly to develop their mobile products and also have our own suite of mobile products. Apps developed by us have ranked in the top spot on the app store. One of the apps "Intro to Letters" was handpicked by "Steve Jobs" and featured in an Apple prime time commercial. We have a strong Technical and Management team having experience working at eBay, Google, Yahoo, Dell with Strong educational background from IIT, Stanford, Georgia, Purdue University. For more information you may check out our website at http://www.ymedialabs.com Y Media Labs Domlur Diamond Destrict
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