Qualifications : - Provide comprehensive technical support to our customers - understand the business impact on issues - provide resolutions and/or workaround to customer queries/issue as appropriate - Reproduce customer issues for diagnosis/further analysis, passing acknowledged product issues to Engineering team for fixing and QA - Strong experience with LAMP stacks: Linux, Apache, MySQL, and PHP - Exhibit continuous improvement in technical knowledge and problem resolution skills and strive for excellence - Knowledge Sharing - contribution to Knowledge Base Articles, Documentation, Forums, Blogs, etc.) - Experience in analyzing system, network, and application log files and system performance metrics to diagnose and troubleshoot problems Must-Have : - Strong experience with LAMP stacks: Linux, Apache, MySQL, and PHP - Excellent written and verbal communication skills - Ability to learn complex new things quickly - Be a team player with an ability to work under pressure with good time management Required Skills : - Knowledge in the Linux - Knowledge in the Digital Ocean and AWS - Experience with Managed vs Unmanaged Hosting - Experience with MySQL - Knowledge in the PHP, Python - DOS/Windows proficient - Version control (git)
<div><strong>About Almabase</strong></div><div>We are on a mission to make quality education affordable to <strong><em>everyone</em></strong> by helping schools increase their fundraising efficiency. Visit <a href="https://www.almabase.com/careers" target="_blank" rel="noreferrer nofollow noopener" data-target-href="https://www.almabase.com/careers">Almabase Career's</a> page to learn more.</div><div> </div><div><strong>What we believe</strong></div><ul><li><strong><em>Democratizing quality education</em></strong>: Quality education is a great equalizer. We are on a mission to make quality education affordable to everyone by helping schools increase their fundraising efficiency. We derive our inspiration from actions like <a href="https://www.nytimes.com/2018/11/18/opinion/bloomberg-college-donation-financial-aid.html" target="_blank" rel="noreferrer nofollow noopener" data-target-href="https://www.nytimes.com/2018/11/18/opinion/bloomberg-college-donation-financial-aid.html">this</a> </li><li><strong><em>Building a large profitable business</em></strong>: We envision building a capital-efficient, large profitable business to achieve our mission of democratizing quality education. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building <a href="https://valuesaas.co/" target="_blank" rel="noreferrer nofollow noopener" data-target-href="https://valuesaas.co/">value SaaS</a></li><li><strong><em>Employee Wellness + Customer Success:</em></strong> We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.</li></ul><div> </div><div><strong>Our impact so far</strong></div><ul><li>2.1 Million constituents connected</li><li>420,000 students impacted</li><li>2 Million $ raised on our platform</li><li>42 Million engagement opportunities created</li><li>23 months since profitability</li><li>All this could be achieved with a nimble team of 20 (4 salespeople in USA and rest to the team in Bangalore)</li></ul><div> </div><div><div><strong>What will you be working on</strong></div><ul><li>Be the single point of contact for all your customers from the time they sign the contract.</li><li>Establish a trusted relationship with them and help them succeed with Almabase through product adoption, retention, and possible expansion.</li><li>Understand the customer’s goals, org structure, key challenges, and define their success.</li><li>Execute onboarding and implementation process</li><li>Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.</li><li>Monitor at-risk customer behavior and carry out activities to retain them.</li><li>Own churn and expansion for all your accounts.</li><li>Identify opportunities for portfolio growth and contact customers for upsells.</li><li>Work towards turning customers into advocates of Almabase.</li><li>Collaborate with the Marketing team to build customer case studies, testimonials, and referrals. </li></ul></div><div> </div><div><strong>Whom are we looking for</strong></div><ul><li>At least 1+ years of work experience in a customer-facing role such as Customer Success, Customer Support, Account Management, Sales, etc. Background in Business Analysis will also be considered.</li><li>Ability to understand a software product and its nuances very well.</li><li>Excellent written and verbal business communication skills.</li><li>Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.</li><li>Work during US hours - 4 PM to 2:30 AM IST (approx)</li></ul><div> </div><div><strong>Why join us</strong></div><ul><li><strong>Freedom & Responsibility: </strong>If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.</li><li><strong>Great Salary & Equity: </strong>For our top performers and leaders, we grant stock options. As Almabase continues to grow, you’ll have a real opportunity to create wealth for yourself and your family. We pay great salaries too!</li><li><strong>Holistic Growth: </strong>Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.</li><li><strong>Transparency:</strong> If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with Almabase gives you that opportunity to experience it all first hand.</li><li><strong>Food & Snacks</strong>: You’ll never have to worry about your hunger pangs. We provide tasty home cooked food & snacks at all times of the day.</li><li><strong>Health insurance:</strong> We offer health insurance for you & your dependents.</li><li><strong>Unlimited leaves & Flexible work hours:</strong> There is no ceiling to the leaves or restraint to your working hours. Our only policy is that you use your good judgment</li><li><strong>Annual Retreat:</strong> Join us on our annual 2-3 days team outing! Our last one was in Wayanad, Kerala.</li><li><strong>The comfort of home:</strong> On a tiring day, if you want to take a break on a bed or if you want to jog & take a shower at work or play your hearts our on PS4. You can do it all at Almabase. </li></ul><p> </p>
-Front line support via live chat, tickets, and telephone. -Troubleshooting a variety of technical and non-technical issues customers are facing with their respective product -Performs miscellaneous job-related duties as assigned by the supervisors and management. -Provide customer support and technical support for various products -Answer questions and deliver support to customers with varying degrees of product knowledge and technical proficiency -Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying the customer's understanding of information and answer. -Identify and escalate priority issues; directing cases to appropriate teams and resources as needed Records customer inquiries by documenting inquiry and response in customers' accounts. -Improves quality service by recommending improved processes; -identifying new product and service applications.
Responsibilities Provide service and customer support during field visits Follow discussed schedule and execute accordingly Manage all on site installation, repair, maintenance and test tasks Diagnose errors or technical problems and resolve with guided approach Follow regular reporting to manager Document processes where required Follow all company's and department's field procedures and protocols Cooperate with technical team and share information across the organisation Comprehend customer requirements and make appropriate recommendations/briefings Build positive relationships with customers Requirements 1-2 years experience in field support Ability to troubleshoot, test, repair and service technical equipment Excellent written and verbal communication ability Ability to work flexible shifts and to adapt to changing work schedules Familiarity with mobile tools and applications Strong multi-tasking and organizational skills
- Identifies business opportunities by identifying prospects.- Sells products by establishing contact and developing relationships with prospects; recommending solutions.- Outbound calling on data collected through lead generation activities/secondary data sources.- Daily follow-ups on older leads and work on new leads.- Maintains quality service by establishing and enforcing organization standards.- Must be energetic, well-spoken, eager to close sales deals and generate revenue for the organization.
1. Managing 4 site supervisors and get installation of furniture done. 2. Understand client requirements and fulfill the same. 3. Managing site activities and supervising site team. 4. Ensure work is carried out as per standards/drawings/specifications. 5. Plan, schedule and stick to timelines of project. 6. Willing to travel. 7. Strong aptitude. 8. Solve problems at site. 9. Negotiate with vendors/workers and get the work done efficiently. 10. Ensuring safety and quality of the project. 11. Basic excel skills.
At Cashfree, we are building innovative solutions in payments and banking for Indian businesses. We are fast-growing, profitable and based out of Bangalore. Cashfree is backed by Y Combinator and other leading investors. Learn more about us at Cashfree.com We are looking for a Customer Support and Operations Lead. This is a get-your-hands-dirty role. You will be exposed to all the functions of the company except writing code. The role involves : - Attending to customer and support queries quickly over email, chat and telephone.- We need to provide quick, intelligent solutions to questions asked by businesses and their customers. In the process, we need to coordinate with multiple financial institutions and banks. Quick and correct communication makes us look good. - Talking to inbound leads. - Many queries will be about businesses looking to signup on Cashfree. We need to guide these folks from signing up to their first payment. - Onboarding new sign ups quickly - Since we are growing fast, we add many businesses every week. For every business, we need to verify the documents submitted and draft contracts. Also need to ensure all the services we are offering are working correctly and activated for a particular merchant. - Setting or improving processes for all of the above:- Can we do this faster, better or more accurately - These roles are currently being handled by the founders. The objective is to do a better job than the founders.We work on trust and mutual respect.
At Cashfree, we are building innovative solutions in payments and banking for Indian businesses. We are fast-growing, profitable and based out of Bangalore. Cashfree is backed by Y Combinator and other leading investors. Learn more about us at Cashfree.com We are looking for a Customer Support Executive.The role involves : - Attending to customer and support queries quickly over email, chat and telephone.- Providing quick, intelligent solutions to questions asked by businesses and their customers.- Handling disputes and chargebacks. In the process, we need to coordinate with multiple financial institutions and banks.- Talking to inbound leads. - Onboarding new sign ups quickly We work on trust and mutual respect.
Responsibilities: Frontline support via live chat, tickets, and telephone. Troubleshooting a variety of technical and non-technical issues customers are facing with their respective product Performs miscellaneous job-related duties as assigned by the supervisors and management. Provide customer support and technical support for various products Answer questions and deliver support to customers with varying degrees of product knowledge and technical proficiency Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer. Identify and escalate priority issues; directing cases to appropriate teams and resources as needed Records customer inquiries by documenting inquiry and response in customers' accounts. Improves quality service by recommending improved processes; identifying new product and service applications. Required Skills: 1-2 years of Technical Support Experience. B.E/ B.Tech Graduate preferred. Strong written and verbal communication skills Excellent interpersonal and customer care skills Understanding of technical terminologies Ability to ask open-ended questions and uncover information Ability to work as part of a team Well organized, meticulous attention to detail with the ability to multi-task Experience in Web Hosting and VPN Knowledge of FTP, DNS, cPanel, VPN Protocols, and WHM preferred Willing to work in shifts in a 24/7 environment.
We are having an opening for Technical support engineer: Requirement: Good experience in technical support. Good communication skill. Voice process. Rotational shift (including night shifts). Intro about YML: We're a company headquartered in San Francisco bay area (US) and also have a offices & employees in Bangalore and Europe. We work with fortune 500 companies directly to develop their mobile products and also have our own suite of mobile products. Apps developed by us have ranked in the top spot on the app store. One of the apps "Intro to Letters" was handpicked by "Steve Jobs" and featured in an Apple prime time commercial. We have a strong Technical and Management team having experience working at eBay, Google, Yahoo, Dell with Strong educational background from IIT, Stanford, Georgia, Purdue University. For more information you may check out our website at http://www.ymedialabs.com Y Media Labs Domlur Diamond Destrict