Job Description - Product Support Engineer About Open At Open, we aim at building the best business banking platform for SMEs by blending best-in-class technology, optimized process and elegant design. We are changing how businesses bank & manage their finances and aim to be the leader in fin-tech industry. We’re home to some of the smartest & brightest 300+ minds in the fintech space. We’re a Series B funded startup backed by leading international funds like Tiger Global, Speed invest, Beenext, AngelList, Recruit, Tanglin Venture Partners, 3one4 Capital, Unicorn India Ventures to name a few. We’re a tight-knit tribe of creators and makers who are shaking up the way business banking rolls for over 8,00,000 businesses. We are solving complex technical problems in the financial industry and need talented software engineers to join our mission and be a part of a global software development team. A brilliant opportunity to become a part of highly motivated and expert team which has made a mark as a high-end technical consulting. Location: Bangalore Experience: 1-3 Years what you'll be doing: Provide applications and product support to customer support as well as the sales and service teams. Take full ownership of an issue without supervision and handle and solve the issue depending on the criticality of the problem. Identify product issues and drive the resolution of complex issues. Work closely with the development team to help resolve the product bugs and deliver solutions. Replicate the problem in a controlled test environment to isolate the root cause. Provide full detail in documenting the problem including (when applicable), error logs, screenshots, etc. Maintains a state-of-the-art subject matter expertise (SME) on existing and planned technologies, including related products and services. Proactively shares knowledge with internal teams by providing new and updated FAQ solution material. Sense of urgency. Escalates product issues when appropriate; maintains a sense of problem ownership' to drive all issues to a successful resolution. Strives to turn around issues with an efficient and effective approach to the highest of customer satisfaction Capable of juggling a number of priorities and delivering results on time in a high pressure, dynamic environment. Build appropriate and useful reporting deliverables Excellent understanding of Microsoft SQL Server Providing support in the form of procedural documentation. Managing multiple cases at one time. Testing and understand new products. Attention to detail and good problem-solving skills. What you'll bring along: Strong Communication Skills, oral and written; able to engender trust and respect of peers and internal teams. 1-3 year prior experience in tech support, product support, etc BE/ME degree in Computer Science, Engineering or a related subject. What we Offer: You’ll be part of the early tribe that is changing the way business banking rolls Every atom of your work will impact the way millions of businesses are run You’ll work with some the brightest minds who’ll celebrate your quirks You’ll find growth & fun to be two-way streets - how you thrive and the way you jive, in turn drives Open
Commvault is the world's most powerful backup and recovery software in the cloud and on any infrastructure, helping companies transform their data into a powerful strategic asset. Commvault data protection and information management solutions enable companies and organizations of all sizes, in all industries, to protect, access and share all of their data—anywhere and anytime. As an organization, we are committed to a great work culture that embraces our values and promotes professional growth. Our Vaulters are passionate innovators who work together to uncover new challenges that can be solved. We are proud that the focus of every vaulter is to drive our customers' businesses forward. We're all about getting the job done, and having FUN doing it. As vaulters we pride ourselves on transparency, integrity, and respect in everything that we do. NOW is the time to join a growing company with strong roots, where you can take on your next challenge. Job Description The Customer Support Associate - UNIX and DB works within a team of technical support professionals aimed at delivering technical solutions for Commvault’s customer base. This customer base has a wide range of technical ability and this role has no ceiling, you will own an issue from initial pick-up all the way to working with the development team on identifying a possible solution. This position is part of our UNIX and DB group in our Customer Support Center. This is an excellent opportunity for innovative and collaborative technologists to join a global team that has led the industry in satisfaction seven years in a row. We offer innovative training, interesting colleagues, and the opportunity to grow with us. Our UNIX and DB Group is focused around but not limited to backups of Unix and Linux platforms and databases within the Commvault suite, this includes networking, troubleshooting, connectivity, name resolution and performance based issues on an OS and or hardware. We are a source of expertise for not just our customer base but also our partners and consultants on site. Why Commvault? You get the “Freedom to make an impact, together”. We thrive upon collaboration by designing our offices and cafes to spark conversation about work and fun. Although we hail from all walks of life and speak dozens of languages, we’re passionate about equality and integrity. We “go beyond” each and every day. We are looking for a Customer Support Associate with a genuine passion for all things tech to join our expert and super-friendly UNIX and DB team. Position Responsibilities include: Troubleshoot and resolve complex support problems Troubleshoot customer issues using remote desktop software Successfully interact through phone and email with customers as you solve their problems Dedication to the success and satisfaction of our customers Recreation of problems in house Root Cause Analysis and / or provision of examples of software bug Working independently and as a team to come up with the best solutions to a customer problem. Providing best-in-class phone based support for a variety of complex, time critical issues. Using and sharing your knowledge of a wide range of technologies Working remotely on enterprise level customers and dark sites Having the opportunity to build labs and simulators Ability to be involved in product BETA testing Contributing to our Solutions Engine and online forums Position Requirements include: At least 5+ years of technical/customer support experience Expert level knowledge of Unix-flavoured operating systems and its components. Strong understanding of Oracle , HANA and SAP databases, Good understanding of Unix/Linux clusters, with installing and configuring software. Solid understanding of Unix device management (tape and disk) Networking and troubleshooting connectivity, name resolution and performance based issues with Linux OS and/or hardware. Desirable to have exposure to storage arrays like NetApp, HDS Understanding backup theory and design. Backup and data management fundamentals Previous experience with Commvault technologies is highly desirable as is other backup software such as Veritas, Symantec, Backup Exec, ShadowProtect, NetBackup, NetWorker, Avamar, VEEAM, or TSM is a plus Previous experience troubleshooting enterprise environments Strong customer relations skills. Strong multi-tasking and prioritization skills. Strong written and verbal communication skills. Excellent team player. Qualifications We value knowledge and curiosity, no matter whether you learnt it at university, through courses or by learning from others. Ideally a Bachelors Degree Preferred - OCP/OCA/OCM, Red Hat – RHCSA, RHCE
Required: 1-6 years of experience in Application and/or Data Operations Support domain. Expertise in doing RCA (root-cause analysis) and collaborating with development teams for CoE (correction of errors). Good communication & collaboration skills - liaison with product, operations & business teams to understand the requirements and provide data extracts & reports on need basis. Experience in working in an enterprise environment, with a good discipline & adherence to the SLA. Good understanding of the ticketing tools, to track the various requests and manage the lifecycle for multiple requests e.g. JIRA, Service-Now, Rally, Change-Gear etc. Orientation towards addressing the root-cause for any issue i.e. collaborate and follow-up with development teams to ensure permanent fix & prevention is given high priority. Ability to create SOPs (system operating procedures) in Confluence/Wiki to ensure there is a good reference for the support team to utilise. Self-starter and a collaborator having the ability to independently acquire the knowledge required in succeeding the job. Specifically for Data Ops Engineer role, following experience is required: BI, Reporting & Data Warehousing domain Experience in production support for Data queries - monitoring, analysis & triage of issues Experience in using BI tools like MicroStrategy, Qlik, Power BI, Business Objects Expertise in data-analysis & writing SQL queries to provide insights into the production data. Experience with relational database (RDBMS) & data-mart technologies like DB2, RedShift, SQL Server, My SQL, Netezza etc. Ability to monitor ETL jobs in AWS stack with tools like Tidal, Autosys etc. Experience with Big data platforms like Amazon RedShift Responsibilities: Production Support (Level 2) Job failures resolution - re-runs based on SOPs Report failures root-cause analysis & resolution Address queries for existing Reports & APIs Ad-hoc data requests for product & business stakeholders: Transactions per day, per entity (merchant, card-type, card-category) Custom extracts
Qualifications : - Provide comprehensive technical support to our customers - understand the business impact on issues - provide resolutions and/or workaround to customer queries/issue as appropriate - Reproduce customer issues for diagnosis/further analysis, passing acknowledged product issues to Engineering team for fixing and QA - Strong experience with LAMP stacks: Linux, Apache, MySQL, and PHP - Exhibit continuous improvement in technical knowledge and problem resolution skills and strive for excellence - Knowledge Sharing - contribution to Knowledge Base Articles, Documentation, Forums, Blogs, etc.) - Experience in analyzing system, network, and application log files and system performance metrics to diagnose and troubleshoot problems Must-Have : - Strong experience with LAMP stacks: Linux, Apache, MySQL, and PHP - Excellent written and verbal communication skills - Ability to learn complex new things quickly - Be a team player with an ability to work under pressure with good time management Required Skills : - Knowledge in the Linux - Knowledge in the Digital Ocean and AWS - Experience with Managed vs Unmanaged Hosting - Experience with MySQL - Knowledge in the PHP, Python - DOS/Windows proficient - Version control (git)
-Front line support via live chat, tickets, and telephone. -Troubleshooting a variety of technical and non-technical issues customers are facing with their respective product -Performs miscellaneous job-related duties as assigned by the supervisors and management. -Provide customer support and technical support for various products -Answer questions and deliver support to customers with varying degrees of product knowledge and technical proficiency -Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying the customer's understanding of information and answer. -Identify and escalate priority issues; directing cases to appropriate teams and resources as needed Records customer inquiries by documenting inquiry and response in customers' accounts. -Improves quality service by recommending improved processes; -identifying new product and service applications.
- Identifies business opportunities by identifying prospects.- Sells products by establishing contact and developing relationships with prospects; recommending solutions.- Outbound calling on data collected through lead generation activities/secondary data sources.- Daily follow-ups on older leads and work on new leads.- Maintains quality service by establishing and enforcing organization standards.- Must be energetic, well-spoken, eager to close sales deals and generate revenue for the organization.
1. Managing 4 site supervisors and get installation of furniture done. 2. Understand client requirements and fulfill the same. 3. Managing site activities and supervising site team. 4. Ensure work is carried out as per standards/drawings/specifications. 5. Plan, schedule and stick to timelines of project. 6. Willing to travel. 7. Strong aptitude. 8. Solve problems at site. 9. Negotiate with vendors/workers and get the work done efficiently. 10. Ensuring safety and quality of the project. 11. Basic excel skills.
At Cashfree, we are building innovative solutions in payments and banking for Indian businesses. We are fast-growing, profitable and based out of Bangalore. Cashfree is backed by Y Combinator and other leading investors. Learn more about us at Cashfree.com We are looking for a Customer Support and Operations Lead. This is a get-your-hands-dirty role. You will be exposed to all the functions of the company except writing code. The role involves : - Attending to customer and support queries quickly over email, chat and telephone.- We need to provide quick, intelligent solutions to questions asked by businesses and their customers. In the process, we need to coordinate with multiple financial institutions and banks. Quick and correct communication makes us look good. - Talking to inbound leads. - Many queries will be about businesses looking to signup on Cashfree. We need to guide these folks from signing up to their first payment. - Onboarding new sign ups quickly - Since we are growing fast, we add many businesses every week. For every business, we need to verify the documents submitted and draft contracts. Also need to ensure all the services we are offering are working correctly and activated for a particular merchant. - Setting or improving processes for all of the above:- Can we do this faster, better or more accurately - These roles are currently being handled by the founders. The objective is to do a better job than the founders.We work on trust and mutual respect.
At Cashfree, we are building innovative solutions in payments and banking for Indian businesses. We are fast-growing, profitable and based out of Bangalore. Cashfree is backed by Y Combinator and other leading investors. Learn more about us at Cashfree.com We are looking for a Customer Support Executive.The role involves : - Attending to customer and support queries quickly over email, chat and telephone.- Providing quick, intelligent solutions to questions asked by businesses and their customers.- Handling disputes and chargebacks. In the process, we need to coordinate with multiple financial institutions and banks.- Talking to inbound leads. - Onboarding new sign ups quickly We work on trust and mutual respect.
Responsibilities: Frontline support via live chat, tickets, and telephone. Troubleshooting a variety of technical and non-technical issues customers are facing with their respective product Performs miscellaneous job-related duties as assigned by the supervisors and management. Provide customer support and technical support for various products Answer questions and deliver support to customers with varying degrees of product knowledge and technical proficiency Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer. Identify and escalate priority issues; directing cases to appropriate teams and resources as needed Records customer inquiries by documenting inquiry and response in customers' accounts. Improves quality service by recommending improved processes; identifying new product and service applications. Required Skills: 1-2 years of Technical Support Experience. B.E/ B.Tech Graduate preferred. Strong written and verbal communication skills Excellent interpersonal and customer care skills Understanding of technical terminologies Ability to ask open-ended questions and uncover information Ability to work as part of a team Well organized, meticulous attention to detail with the ability to multi-task Experience in Web Hosting and VPN Knowledge of FTP, DNS, cPanel, VPN Protocols, and WHM preferred Willing to work in shifts in a 24/7 environment.
We are having an opening for Technical support engineer: Requirement: Good experience in technical support. Good communication skill. Voice process. Rotational shift (including night shifts). Intro about YML: We're a company headquartered in San Francisco bay area (US) and also have a offices & employees in Bangalore and Europe. We work with fortune 500 companies directly to develop their mobile products and also have our own suite of mobile products. Apps developed by us have ranked in the top spot on the app store. One of the apps "Intro to Letters" was handpicked by "Steve Jobs" and featured in an Apple prime time commercial. We have a strong Technical and Management team having experience working at eBay, Google, Yahoo, Dell with Strong educational background from IIT, Stanford, Georgia, Purdue University. For more information you may check out our website at http://www.ymedialabs.com Y Media Labs Domlur Diamond Destrict