Role We are looking for an IT Support Engineer to join our engineering team and help us support & maintain IT requirements. Responsibilities Responding to technical support queries from Team Members forAssets and software applications Setting up and installing new Laptops and software Installing and configuring operating systems, anti-virus software, and other required applications Diagnosing and fixing hardware or software faults Maintaining inventories of Assets and software Keeping a record of issues and faults along with solutions, for future reference. Conducting regular preventive maintenance Adhering to reporting protocols and documentations Ensuring a high level of Team Members satisfaction Identify and suggest possible improvements on procedures. Qualifications Any Bachelor’s degree, or a related field qualification. Must have 2+ years of work experience as a IT Support Knowledge of backup process Team spirit Good problem-solving skills
Tech Support Engineer We’re looking for a smart, driven individual to join us as an Tech support engineer in our Bangalore / Bengaluru workspace Who will assist merchants on integrating Payment gateways and implementing solution integrating applications. Your duties will include Evaluating existing components or systems to determine integration requirements. Responsibilities Provide clear, prompt, detailed, empathetic, and customer-oriented support to our merchants Installing and configuring computer software Maintaining and integrating our Widget on new merchant websites Setting up accounts for new merchants Speaking to customers to assist them in the payment gateway integration process Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer - experience Ideal Experience & Skills Excellent communication and interpersonal skills Fluent in written and spoken English, Hindi and other regional languages Proven success in a fast-paced support environment Exceptional verbal and written communication skills to provide clear, articulate and kind customer support in technical instructions via phone support, email, and live chat Excitement to learn new technologies and help merchants succeed Good understanding of computer systems, mobile devices and other tech products About You A+ character. We are team-first here at Sezzle. A hard-working mentality. It’s early and there is still a lot to build. An excellent communicator. Strong customer service ethos. Ability to work well with people. Strong communications skills. A fun attitude. Life’s too short. We can have fun while we work hard on cool things. Smarts. We need people that are smart enough to make decisions on their own and also smart enough to know when they need input from others. Perks & Benefits Competitive salary and benefits Group Medical insurance Life and long term disability insurance Collaborative workspace The opportunity to join fastest-growing startup alongside a team of motivated and driven individuals About Sezzle Sezzle is a cutting-edge fintech company whose mission is to financially empower young consumers. Only one in three millennials own a credit card, and the vast majority of millennials possess a subprime credit score or no score at all. To address these problems, Sezzle has built a payment platform that increases purchasing power for consumers by offering interest-free installment plans at online stores. This increase in purchasing power for consumers leads to increased sales and basket sizes for the hundreds of eCommerce merchants that currently work with Sezzle. What Makes Working at Sezzle Awesome? At Sezzle, were more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators, we are skilled musicians, yogis, cyclists, chefs, boxers, dog-lovers, and rock-climbers. We believe in surrounding ourselves with not only the best and the brightest individuals, but those that are unique and purpose-driven in all that they do. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire
At WorkSpan we believe in providing our customers with the best possible product and experience. We spread user love - and you will play a crucial role in that process. The Technical Operations Engineer will be responsible for receiving incoming data upload requests from our customers and fulfilling their requests by uploading data, creating reports, and managing their process. The successful candidate will have quick typing skills, an analytical mind, exceptional attention to detail, and a passion for precision. We are a fast-growing start-up and we have the growth potential to offer potential promotions to the right candidate. The successful candidate will be required to develop an understanding of our product capabilities and know when issues need to be escalated to the management staff for resolution.What Will You Do: Developing and executing engineering scripts to resolve issues or automate routine activities. Review, fact-check, and process data for sharing on the network Maintain accurate and thorough customer records Establish positive rapport with employees and vendors Engage with clients on WorkSpan related operational and technical issues. Route tech support tickets to the appropriate places. Track and meet all Customer Support SLA requirements. Identify issues and gaps in processes and make recommendations as needed. Support specific customers on special services projects. Provide Level 3 support to our clients Required Skills: Solid knowledge of developing and executing engineering scripts (Python, Shell, Bash) Good understanding of object-oriented programming languages Extensive PC experience, familiarity with a support ticket, call center, and knowledge-based systems General knowledge of industry principles Experience with spreadsheets (Microsoft Excel, Google Spreadsheets) Ability to maintain confidentiality with regard to financial matters Excellent bookkeeping and organizational skills Comfortable with accepting and applying constructive criticism Ability to work well in a team environment Strong sense of professionalism and discretion Collaborative can-do attitude 3+ years of experience in Level 3 technical support What We Do and Value: WorkSpan is the first-ever Ecosystem Cloud - an online platform where companies are working together to build-with, market-with, and sell with all of their ecosystem partners on a single, secure, connected network. We’ve had incredible growth in the last couple of years with over 200 companies on the network and customers like SAP, Microsoft, Google, Accenture, Capgemini, Cisco, Red Hat, VMware, Lenovo, etc… The working atmosphere at WorkSpan is positive and collaborative. We share information openly and broadly because we believe the best way to empower each other is to actively build trust with transparent, honest, and free-flowing communication. We are flexible in our opinions and always open to new ideas. We innovate continuously, with a focus on long-term success. WorkSpan is an equal opportunity employer. We know it takes people with different ideas, strengths, backgrounds, cultures, weaknesses, opinions, and interests to make our company succeed. We celebrate our differences and are lucky to have teammates all over the world. Perks to make you perky: We love to show our teammates that we care deeply about them and their well-being. In addition to our amazing culture, as our teammate you will also enjoy some phenomenal perks and benefits: The fun, growing, casual and inclusive work environment Growth opportunity in a fast-growing company - we want you to evolve towards your best self Unlimited paid time off Research days - get carried away and spend one working day in a month doing research on anything that fascinates you Team building events and activities Flexible working hours Our location in Bangalore: https://goo.gl/maps/C6diutku9g32
Required: 1-6 years of experience in Application and/or Data Operations Support domain. Expertise in doing RCA (root-cause analysis) and collaborating with development teams for CoE (correction of errors). Good communication & collaboration skills - liaison with product, operations & business teams to understand the requirements and provide data extracts & reports on need basis. Experience in working in an enterprise environment, with a good discipline & adherence to the SLA. Good understanding of the ticketing tools, to track the various requests and manage the lifecycle for multiple requests e.g. JIRA, Service-Now, Rally, Change-Gear etc. Orientation towards addressing the root-cause for any issue i.e. collaborate and follow-up with development teams to ensure permanent fix & prevention is given high priority. Ability to create SOPs (system operating procedures) in Confluence/Wiki to ensure there is a good reference for the support team to utilise. Self-starter and a collaborator having the ability to independently acquire the knowledge required in succeeding the job. Specifically for Data Ops Engineer role, following experience is required: BI, Reporting & Data Warehousing domain Experience in production support for Data queries - monitoring, analysis & triage of issues Experience in using BI tools like MicroStrategy, Qlik, Power BI, Business Objects Expertise in data-analysis & writing SQL queries to provide insights into the production data. Experience with relational database (RDBMS) & data-mart technologies like DB2, RedShift, SQL Server, My SQL, Netezza etc. Ability to monitor ETL jobs in AWS stack with tools like Tidal, Autosys etc. Experience with Big data platforms like Amazon RedShift Responsibilities: Production Support (Level 2) Job failures resolution - re-runs based on SOPs Report failures root-cause analysis & resolution Address queries for existing Reports & APIs Ad-hoc data requests for product & business stakeholders: Transactions per day, per entity (merchant, card-type, card-category) Custom extracts
Qualifications : - Provide comprehensive technical support to our customers - understand the business impact on issues - provide resolutions and/or workaround to customer queries/issue as appropriate - Reproduce customer issues for diagnosis/further analysis, passing acknowledged product issues to Engineering team for fixing and QA - Strong experience with LAMP stacks: Linux, Apache, MySQL, and PHP - Exhibit continuous improvement in technical knowledge and problem resolution skills and strive for excellence - Knowledge Sharing - contribution to Knowledge Base Articles, Documentation, Forums, Blogs, etc.) - Experience in analyzing system, network, and application log files and system performance metrics to diagnose and troubleshoot problems Must-Have : - Strong experience with LAMP stacks: Linux, Apache, MySQL, and PHP - Excellent written and verbal communication skills - Ability to learn complex new things quickly - Be a team player with an ability to work under pressure with good time management Required Skills : - Knowledge in the Linux - Knowledge in the Digital Ocean and AWS - Experience with Managed vs Unmanaged Hosting - Experience with MySQL - Knowledge in the PHP, Python - DOS/Windows proficient - Version control (git)
-Front line support via live chat, tickets, and telephone. -Troubleshooting a variety of technical and non-technical issues customers are facing with their respective product -Performs miscellaneous job-related duties as assigned by the supervisors and management. -Provide customer support and technical support for various products -Answer questions and deliver support to customers with varying degrees of product knowledge and technical proficiency -Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying the customer's understanding of information and answer. -Identify and escalate priority issues; directing cases to appropriate teams and resources as needed Records customer inquiries by documenting inquiry and response in customers' accounts. -Improves quality service by recommending improved processes; -identifying new product and service applications.
- Identifies business opportunities by identifying prospects.- Sells products by establishing contact and developing relationships with prospects; recommending solutions.- Outbound calling on data collected through lead generation activities/secondary data sources.- Daily follow-ups on older leads and work on new leads.- Maintains quality service by establishing and enforcing organization standards.- Must be energetic, well-spoken, eager to close sales deals and generate revenue for the organization.
1. Managing 4 site supervisors and get installation of furniture done. 2. Understand client requirements and fulfill the same. 3. Managing site activities and supervising site team. 4. Ensure work is carried out as per standards/drawings/specifications. 5. Plan, schedule and stick to timelines of project. 6. Willing to travel. 7. Strong aptitude. 8. Solve problems at site. 9. Negotiate with vendors/workers and get the work done efficiently. 10. Ensuring safety and quality of the project. 11. Basic excel skills.
At Cashfree, we are building innovative solutions in payments and banking for Indian businesses. We are fast-growing, profitable and based out of Bangalore. Cashfree is backed by Y Combinator and other leading investors. Learn more about us at Cashfree.com We are looking for a Customer Support and Operations Lead. This is a get-your-hands-dirty role. You will be exposed to all the functions of the company except writing code. The role involves : - Attending to customer and support queries quickly over email, chat and telephone.- We need to provide quick, intelligent solutions to questions asked by businesses and their customers. In the process, we need to coordinate with multiple financial institutions and banks. Quick and correct communication makes us look good. - Talking to inbound leads. - Many queries will be about businesses looking to signup on Cashfree. We need to guide these folks from signing up to their first payment. - Onboarding new sign ups quickly - Since we are growing fast, we add many businesses every week. For every business, we need to verify the documents submitted and draft contracts. Also need to ensure all the services we are offering are working correctly and activated for a particular merchant. - Setting or improving processes for all of the above:- Can we do this faster, better or more accurately - These roles are currently being handled by the founders. The objective is to do a better job than the founders.We work on trust and mutual respect.
At Cashfree, we are building innovative solutions in payments and banking for Indian businesses. We are fast-growing, profitable and based out of Bangalore. Cashfree is backed by Y Combinator and other leading investors. Learn more about us at Cashfree.com We are looking for a Customer Support Executive.The role involves : - Attending to customer and support queries quickly over email, chat and telephone.- Providing quick, intelligent solutions to questions asked by businesses and their customers.- Handling disputes and chargebacks. In the process, we need to coordinate with multiple financial institutions and banks.- Talking to inbound leads. - Onboarding new sign ups quickly We work on trust and mutual respect.
Responsibilities: Frontline support via live chat, tickets, and telephone. Troubleshooting a variety of technical and non-technical issues customers are facing with their respective product Performs miscellaneous job-related duties as assigned by the supervisors and management. Provide customer support and technical support for various products Answer questions and deliver support to customers with varying degrees of product knowledge and technical proficiency Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer. Identify and escalate priority issues; directing cases to appropriate teams and resources as needed Records customer inquiries by documenting inquiry and response in customers' accounts. Improves quality service by recommending improved processes; identifying new product and service applications. Required Skills: 1-2 years of Technical Support Experience. B.E/ B.Tech Graduate preferred. Strong written and verbal communication skills Excellent interpersonal and customer care skills Understanding of technical terminologies Ability to ask open-ended questions and uncover information Ability to work as part of a team Well organized, meticulous attention to detail with the ability to multi-task Experience in Web Hosting and VPN Knowledge of FTP, DNS, cPanel, VPN Protocols, and WHM preferred Willing to work in shifts in a 24/7 environment.
We are having an opening for Technical support engineer: Requirement: Good experience in technical support. Good communication skill. Voice process. Rotational shift (including night shifts). Intro about YML: We're a company headquartered in San Francisco bay area (US) and also have a offices & employees in Bangalore and Europe. We work with fortune 500 companies directly to develop their mobile products and also have our own suite of mobile products. Apps developed by us have ranked in the top spot on the app store. One of the apps "Intro to Letters" was handpicked by "Steve Jobs" and featured in an Apple prime time commercial. We have a strong Technical and Management team having experience working at eBay, Google, Yahoo, Dell with Strong educational background from IIT, Stanford, Georgia, Purdue University. For more information you may check out our website at http://www.ymedialabs.com Y Media Labs Domlur Diamond Destrict