Required: 1-6 years of experience in Application and/or Data Operations Support domain. Expertise in doing RCA (root-cause analysis) and collaborating with development teams for CoE (correction of errors). Good communication & collaboration skills - liaison with product, operations & business teams to understand the requirements and provide data extracts & reports on need basis. Experience in working in an enterprise environment, with a good discipline & adherence to the SLA. Good understanding of the ticketing tools, to track the various requests and manage the lifecycle for multiple requests e.g. JIRA, Service-Now, Rally, Change-Gear etc. Orientation towards addressing the root-cause for any issue i.e. collaborate and follow-up with development teams to ensure permanent fix & prevention is given high priority. Ability to create SOPs (system operating procedures) in Confluence/Wiki to ensure there is a good reference for the support team to utilise. Self-starter and a collaborator having the ability to independently acquire the knowledge required in succeeding the job. Specifically for Data Ops Engineer role, following experience is required: BI, Reporting & Data Warehousing domain Experience in production support for Data queries - monitoring, analysis & triage of issues Experience in using BI tools like MicroStrategy, Qlik, Power BI, Business Objects Expertise in data-analysis & writing SQL queries to provide insights into the production data. Experience with relational database (RDBMS) & data-mart technologies like DB2, RedShift, SQL Server, My SQL, Netezza etc. Ability to monitor ETL jobs in AWS stack with tools like Tidal, Autosys etc. Experience with Big data platforms like Amazon RedShift Responsibilities: Production Support (Level 2) Job failures resolution - re-runs based on SOPs Report failures root-cause analysis & resolution Address queries for existing Reports & APIs Ad-hoc data requests for product & business stakeholders: Transactions per day, per entity (merchant, card-type, card-category) Custom extracts
Qualifications : - Provide comprehensive technical support to our customers - understand the business impact on issues - provide resolutions and/or workaround to customer queries/issue as appropriate - Reproduce customer issues for diagnosis/further analysis, passing acknowledged product issues to Engineering team for fixing and QA - Strong experience with LAMP stacks: Linux, Apache, MySQL, and PHP - Exhibit continuous improvement in technical knowledge and problem resolution skills and strive for excellence - Knowledge Sharing - contribution to Knowledge Base Articles, Documentation, Forums, Blogs, etc.) - Experience in analyzing system, network, and application log files and system performance metrics to diagnose and troubleshoot problems Must-Have : - Strong experience with LAMP stacks: Linux, Apache, MySQL, and PHP - Excellent written and verbal communication skills - Ability to learn complex new things quickly - Be a team player with an ability to work under pressure with good time management Required Skills : - Knowledge in the Linux - Knowledge in the Digital Ocean and AWS - Experience with Managed vs Unmanaged Hosting - Experience with MySQL - Knowledge in the PHP, Python - DOS/Windows proficient - Version control (git)
-Front line support via live chat, tickets, and telephone. -Troubleshooting a variety of technical and non-technical issues customers are facing with their respective product -Performs miscellaneous job-related duties as assigned by the supervisors and management. -Provide customer support and technical support for various products -Answer questions and deliver support to customers with varying degrees of product knowledge and technical proficiency -Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying the customer's understanding of information and answer. -Identify and escalate priority issues; directing cases to appropriate teams and resources as needed Records customer inquiries by documenting inquiry and response in customers' accounts. -Improves quality service by recommending improved processes; -identifying new product and service applications.
- Identifies business opportunities by identifying prospects.- Sells products by establishing contact and developing relationships with prospects; recommending solutions.- Outbound calling on data collected through lead generation activities/secondary data sources.- Daily follow-ups on older leads and work on new leads.- Maintains quality service by establishing and enforcing organization standards.- Must be energetic, well-spoken, eager to close sales deals and generate revenue for the organization.
1. Managing 4 site supervisors and get installation of furniture done. 2. Understand client requirements and fulfill the same. 3. Managing site activities and supervising site team. 4. Ensure work is carried out as per standards/drawings/specifications. 5. Plan, schedule and stick to timelines of project. 6. Willing to travel. 7. Strong aptitude. 8. Solve problems at site. 9. Negotiate with vendors/workers and get the work done efficiently. 10. Ensuring safety and quality of the project. 11. Basic excel skills.
At Cashfree, we are building innovative solutions in payments and banking for Indian businesses. We are fast-growing, profitable and based out of Bangalore. Cashfree is backed by Y Combinator and other leading investors. Learn more about us at Cashfree.com We are looking for a Customer Support and Operations Lead. This is a get-your-hands-dirty role. You will be exposed to all the functions of the company except writing code. The role involves : - Attending to customer and support queries quickly over email, chat and telephone.- We need to provide quick, intelligent solutions to questions asked by businesses and their customers. In the process, we need to coordinate with multiple financial institutions and banks. Quick and correct communication makes us look good. - Talking to inbound leads. - Many queries will be about businesses looking to signup on Cashfree. We need to guide these folks from signing up to their first payment. - Onboarding new sign ups quickly - Since we are growing fast, we add many businesses every week. For every business, we need to verify the documents submitted and draft contracts. Also need to ensure all the services we are offering are working correctly and activated for a particular merchant. - Setting or improving processes for all of the above:- Can we do this faster, better or more accurately - These roles are currently being handled by the founders. The objective is to do a better job than the founders.We work on trust and mutual respect.
At Cashfree, we are building innovative solutions in payments and banking for Indian businesses. We are fast-growing, profitable and based out of Bangalore. Cashfree is backed by Y Combinator and other leading investors. Learn more about us at Cashfree.com We are looking for a Customer Support Executive.The role involves : - Attending to customer and support queries quickly over email, chat and telephone.- Providing quick, intelligent solutions to questions asked by businesses and their customers.- Handling disputes and chargebacks. In the process, we need to coordinate with multiple financial institutions and banks.- Talking to inbound leads. - Onboarding new sign ups quickly We work on trust and mutual respect.
Responsibilities: Frontline support via live chat, tickets, and telephone. Troubleshooting a variety of technical and non-technical issues customers are facing with their respective product Performs miscellaneous job-related duties as assigned by the supervisors and management. Provide customer support and technical support for various products Answer questions and deliver support to customers with varying degrees of product knowledge and technical proficiency Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer. Identify and escalate priority issues; directing cases to appropriate teams and resources as needed Records customer inquiries by documenting inquiry and response in customers' accounts. Improves quality service by recommending improved processes; identifying new product and service applications. Required Skills: 1-2 years of Technical Support Experience. B.E/ B.Tech Graduate preferred. Strong written and verbal communication skills Excellent interpersonal and customer care skills Understanding of technical terminologies Ability to ask open-ended questions and uncover information Ability to work as part of a team Well organized, meticulous attention to detail with the ability to multi-task Experience in Web Hosting and VPN Knowledge of FTP, DNS, cPanel, VPN Protocols, and WHM preferred Willing to work in shifts in a 24/7 environment.
We are having an opening for Technical support engineer: Requirement: Good experience in technical support. Good communication skill. Voice process. Rotational shift (including night shifts). Intro about YML: We're a company headquartered in San Francisco bay area (US) and also have a offices & employees in Bangalore and Europe. We work with fortune 500 companies directly to develop their mobile products and also have our own suite of mobile products. Apps developed by us have ranked in the top spot on the app store. One of the apps "Intro to Letters" was handpicked by "Steve Jobs" and featured in an Apple prime time commercial. We have a strong Technical and Management team having experience working at eBay, Google, Yahoo, Dell with Strong educational background from IIT, Stanford, Georgia, Purdue University. For more information you may check out our website at http://www.ymedialabs.com Y Media Labs Domlur Diamond Destrict