

ABOUT US
Established in 2009, Ashnik is a leading open source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.
THE POSITION
Ashnik is looking for talented and passionate people to be part of technical support team. You will be responsible for solving technical problems to ensure uptime. You will assist customers with their technical issues and questions around specific technology, including configuration and tuning and performance. Successful candidate should understand the importance of ownership of the problem and way to get it solved by leveraging the team in given time.
RESPONSIBILITIES
- Be the First point of contact for support queries
- Be responsible for solving customer queries and tickets in timely manner.
- Communicate with customer and internal team regarding problems reported and solved status in timely and effective manner.
- Log monitoring, event monitoring and resolving tickets in defined SLA.
- Apply updates and patches to keep the software up-to-date in line with organizational policies
- Provide support for installation and configuration.
- Monitor and identify areas of performance improvement
- Identify and write scripts for automating support tasks.
- Communicate effectively internally and with product support team to reproduce, resolve support cases and document them.
ESSENTIAL SKILLS
- Hands-On experience and skills in Linux operating system
- Knowledge of ELK stack or relevant technologies such as SolaR, Splunk etc.
- Good understanding of Indices Mapping , Index management such as archiving, reindexing, sharding etc.
- Good understanding of Analytical data structure and experience in deployment of same in the form of Reports and Dashboards
- Experience in NoSQL or RDBMS technology is desirable
- Python/Node.js or relevant data processing programming experience is preferred.
- Knowledge of Designing and Developing data pipeline using ETL tool such as Elastic Stack.
- Knowledge of real-time data collection with various data sources.
- Experience in deploying scalable Elastic cluster is desirable
QUALIFICATION AND EXPERIENCE
- 2 -4 years of experience in technical support role.
- At least 2+ years experience working across multi-cultural and geographically distributed teams
- Experience in trouble shooting, maintaining and supporting production setup
- Engineering or equivalent degree
- Ability to interact effectively with customers for problem resolution.
- Sense of urgency and ownership to get problems solved in timely manner
- Attention to details.
- Ability to work on multiple tickets/ support cases effectively and to be able to manage the time critical tasks.
LOCATION: Bangalore
Experience: Minimum 2 yrs
Package: upto 8 LPA

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The entire development lifecycle of all our consumer applications
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Working closely with the Product, QA, UX & Engineering teams on strategy, solutioning and execution.
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Managing everyday activities of the consumer engineering team
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Working closely with the core platform engineering teams to design seamless integration
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Owning management and execution of features and ensure delivery timelines
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Building & mentoring the consumer engineering team
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Working with the overall leadership team in creating and driving the company vision and it’s goals
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8+ years of experience designing and developing complex, interactive consumer applications
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Working with / managing both mobile and web applications
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Ability to present complex technical information clearly and concisely to a variety of audiences

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- Ability to understand business requirements and translate them into technical requirements
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websites.
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Key Skills:
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• Clear concept of Front-end technologies used by Shopify (HTML/JS/Liquid/React/jQuery/NodeJS)
Requirements:
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We are looking for an experienced Laravel/wordpress Developer. Must be able to work quickly and efficiently with minimal supervision.
- Strong knowledge of Laravel web framework
- Strong knowledge and exp of
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- Wordpress with WooCommerce is a must
- Understanding the fully synchronous and Object oriented Programming behavior of PHP.
- MySQL – 3 to 4 years
- Strong understanding of front-end technologies, such as JavaScript, HTML5, Jquery, Angular Js and CSS3.
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