Requirement & Job Description
Experienced & Dedicated Candidates are required for handling International Inbound calls , major job role will be to answer incoming calls from customers who want to place orders, respond to inquiries, provide general information. You will be a part of the contact team that believes in Delivering Joy through exceptional customer experience for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone.
Desired skills & Experience :
Should be a graduate
Should possess Graduation in German Language (Level C2)
If has some international voice experience of minimum 6 months in reputed International BPO would be an added advantage
Should have flair for customer service , Excellent upselling skills
Should be comfortable with Rotational shifts/Offs
Subodh Popalwar
Software Engineer, Memorres
About Digi Upaay Solutions Pvt Ltd
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About Us
Flexmoney’s mission is to “Simplify, Sachet-ize and Democratize Consumer Credit” for the mass-market Indian consumer. Flexmoney enables banks and trusted lending partners to offer lender-branded, instant consumer finance/ EMIs at the point of sale. Flexmoney owns and operates InstaCredTM, the largest BNPL network of online merchants and lenders with over 25 M+ pre-approved user credit lines from multiple lending partners and over 3000+ top marquee online merchants.. We provide the technology infrastructure and point-of-sale merchant network distribution as a “plug and play” proposition to banks and NBFCs.
Lending partners can offer lender-branded, frictionless, point of sale purchase credit to any consumer via a “plug and play” integration. Merchants enable our payment mode to provide shoppers with an instant, “cardless” credit payment option at checkout
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Develop a product roadmap, design wireframes, write requirements, and work in an agile environment to execute on the company vision
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Understand the various components and drivers of growth, along with trends (such as traffic, conversion, user engagement, and repeat behavior) and create actionable programs leading to user growth
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Analyze data to identify key leverage points to increase conversion, engagement and retention
Define, understand, and improve key funnels and metrics to measure the success of the product
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Perform market research and sizing along with competitive analysis to define product differentiators and identify potential new business opportunities and areas of growth
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Collaborate with business, engineering, and other stakeholders to prioritize product backlog and to drive features
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Minimum 3 years of experience in Product Management role in a consumer facing role at a consumer internet/ B2C ecommerce company
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Expertise in driving product growth, driving traffic via internet conversion and digital marketing Skills:
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Fluent with data analytics
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Knowledge of how Ads platform and digital marketing works
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Experience in using product analytics and tracking tools like GA, Clevertap, Mixpanel
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Excellent analytical, communication, presentation and negotiation skills with cross-functional organizations, customers & stake-holders
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Self motivated and ownership driven individual
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Multi-tasker with ability to own and drive multiple product initiatives
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Ability to influence people and getting things done across any job function.
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Software Engineer, Memorres