Requirement & Job Description
Experienced & Dedicated Candidates are required for handling International Inbound calls , major job role will be to answer incoming calls from customers who want to place orders, respond to inquiries, provide general information. You will be a part of the contact team that believes in Delivering Joy through exceptional customer experience for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone.
Desired skills & Experience :
Should be a graduate
Should possess Graduation in German Language (Level C2)
If has some international voice experience of minimum 6 months in reputed International BPO would be an added advantage
Should have flair for customer service , Excellent upselling skills
Should be comfortable with Rotational shifts/Offs
Subodh Popalwar
Software Engineer, Memorres
About Digi Upaay Solutions Pvt Ltd
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We are looking for an enthusiastic support executive who is patient, empathetic and has the art build long-term relationships with clients via its excellent communication skills. Your responsibilities for this role will be;
📌 To provide training to our customers regarding our software, accounts, and GST in an efficient manner.
📌 A certain level of comfort with handling telephone calls and an active listening style along with an ability to multitask and prioritize tasks effectively.
📌 Ability to troubleshoot and investigate if they don't have enough information to answer customer questions and solve their queries even go above and beyond to satisfy customers.
Education – Graduate (From Commerce Background Only)
Timings - Mon To Sat, 10.00 am to 07.00 pm
We have a couple of levels in the customer service team from simply assisting customers in their pre-sales queries to solving their complaints at the highest escalations. Based on your work-ex and skill set, we offer salary & responsibilities;, some of them are mentioned here for better understanding.
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Answering & assisting customers by providing product and service information at the time of new purchase or when in an issue.
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| • | You will have to operate with them on multiple platforms - Amazon, Flipkart as we are an E-com brand | ||
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Investigating their concerns, and suggesting the best possible resolutions.
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| • | Making sure to provide unmatchable customer service, would have never experienced before |
NO SALES NO TARGET
English + Tamil/Kannada & Hindi
Good with communication
Reqiured Male candidates
Hsc/Grads Fresher can apply
Shift timing : 8am to 11pm (Any 9hrs shift)
Job Location : Malad west
who can join us spot
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Software Engineer, Memorres