Technical Trainer

Role Summary

We are seeking a proactive and technically skilled Python Application Support Engineer to join our Technical Operations team. This role is crucial for ensuring the stability and reliability of our mission-critical, Python-based applications. You will be responsible for timely incident resolution, deep-dive troubleshooting, implementing permanent fixes, and driving operational efficiency through automation.

🔑 Key Responsibilities

Technical Troubleshooting & Incident Management

• Incident Resolution: Serve as the primary point of contact for complex Level 2 and Level 3 production incidents, diagnosing root causes and resolving issues across our Python application stack.
• Deep-Dive Analysis: Utilize log analysis tools (e.g., Splunk, ELK Stack) and monitoring platforms (e.g., Prometheus, Grafana) to quickly identify and address anomalies in application behavior.
• Code Debugging: Analyze, debug, and fix application issues directly within the Python codebase, including Flask/Django services, worker queues, and custom scripts.
• Database Health: Troubleshoot performance issues and conduct basic SQL/NoSQL query tuning and health checks (e.g., for PostgreSQL, MongoDB, or Redis).

Operational Excellence & Automation

• Monitoring & Alerting: Continuously refine and optimize application monitoring, alerting, and logging configurations to improve mean time to detect (MTTD) and mean time to resolve (MTTR).
• Python Automation: Develop, maintain, and enhance automated scripts (primarily in Python) to streamline routine operational tasks, reporting, health checks, and system recovery processes.
• Documentation: Create and maintain comprehensive documentation, runbooks, and knowledge base articles for application support procedures and recurring issues.

Collaboration & Prevention

• Cross-Functional Fixes: Collaborate closely with the Development and DevOps teams to provide clear technical feedback on recurring issues and implement permanent, scalable solutions.
• Proactive Maintenance: Identify potential system bottlenecks, performance degradation points, and areas prone to failure, recommending and implementing preventative measures.

⚙️ Required Qualifications

• Experience: 3 to 5 years of professional experience in Application Support, Production Support, Site Reliability Engineering (SRE), or a similar technical role.
• Python Expertise (Mandatory): Strong hands-on experience with Python scripting and programming, including the ability to read, debug, and modify application code.
• Operating Systems: Proficient working knowledge of Linux/Unix environments and shell scripting.
• Databases: Solid experience with relational (e.g., PostgreSQL, MySQL) and/or NoSQL (e.g., MongoDB, Redis) databases, focusing on query analysis and performance.
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Role : Java Developer

Location : Bangalore

Key responsibilities

• Experience – 3 to 8 years of experience.
• Experience in Core Java and Spring Boot.
• Extensive experience in developing enterprise-scale applications and systems. Should possess good architectural knowledge and be aware of enterprise application design patterns.
• Should have the ability to analyze, design, develop and test complex, low-latency client facing applications.
• Good development experience with RDBMS
• Good knowledge of multi-threading and high-performance server-side development.
• Basic working knowledge of Unix/Linux.
• Excellent problem solving and coding skills.
• Strong interpersonal, communication and analytical skills.
• Should have the ability to express their design ideas and thoughts.

About Wissen Technology:

The Wissen Group was founded in the year 2000. Wissen Technology, a part of Wissen Group, was established in the year 2015. Wissen Technology is a specialized technology company that delivers high-end consulting for organizations in the Banking & Finance, Telecom, and Healthcare domains. We help clients build world class products.

Our workforce consists of highly skilled professionals, with leadership and senior management executives who have graduated from Ivy League Universities like Wharton, MIT, IITs, IIMs, and NITs and with rich work experience in some of the biggest companies in the world. Wissen Technology has grown its revenues by 400% in these five years without any external funding or investments. Globally present with offices US, India, UK, Australia, Mexico, and Canada.

We offer an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation.

We have been certified as a Great Place to Work® company for two consecutive years (2020-2022) and voted as the Top 20 AI/ML vendor by CIO Insider.

Over the years, Wissen Group has successfully delivered $650 million worth of projects for more than 20 of the Fortune 500 companies. Wissen Technology provides exceptional value in mission critical projects for its clients, through thought leadership, ownership, and assured on-time deliveries that are always ‘first time right’.

The technology and thought leadership that the company commands in the industry is the direct result of the kind of people Wissen has been able to attract. Wissen is committed to providing them the best possible opportunities and careers, which extends to providing the best possible experience and value to our clients. We have served clients across sectors like Banking, Ecommerce, Telecom, Healthcare, Manufacturing, and Energy.

Career Progression:

At Wissen Technology, your career growth is important for us. Therefore, we put in several efforts towards each employee’s career progression – to enable and empower them to grow within the company as well as to instill a sense of responsibility, loyalty, and trust.

There have been instances where a software engineer has grown from being an individual contributor to technical lead and now on the path to becoming a director responsible for growing revenues and profitability. We deeply value Ownership: taking responsibility, making it happen, not letting the ball drop, and being accountable.

Responsibilities

• Understand product requirements and create test plans, test cases, and test scenarios
• Perform manual testing of web and/or mobile applications
• Identify, report, and track bugs using tools like JIRA or similar
• Perform regression, smoke, functional, and UI testing
• Collaborate with developers to resolve issues and validate fixes
• Participate in requirement reviews and sprint planning
• Ensure high-quality releases within defined timelines

Requirements

• Experience in Manual Testing (Automation is a plus)
• Good understanding of SDLC and STLC
• Knowledge of testing techniques and methodologies
• Experience with bug tracking tools (JIRA, Bugzilla, etc.)
• Basic understanding of APIs, databases, or SQL is a plus
• Strong analytical and communication skills

Nice to Have

• Automation experience (Selenium, Cypress, Playwright, etc.)
• Experience testing mobile apps (Android/iOS)
• Knowledge of Agile/Scrum methodologies

Customer Success Specialist

Why Reelo

In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.

Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.

We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:

1. Getting people to make their first purchase.

2. Getting those people to come back and buy again (and again and again).

These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.

Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.

👉🏻 Read more on https://www.reelo.io

About the opportunity

As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.

This is a Work from Office role in Ahmedabad, Gujarat

What will you do?

• Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
• Proactively reaching out to customers to ensure they are getting success using Reelo.
• Respond professionally to incoming inquiries from your customers.
• Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
• Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
• Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
• Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.

What you need?

• Past experience in account management/client services roles across
• A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
• Excellent verbal, written communication, and presentation skills.
• Ability to respectfully handle complaints/ escalations
• A very consultative approach and passion for speaking to customers everyday
• Passion for technology and keeping up with latest trends
• Great attention to details
• Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
• Organizational skills and experience improving processes
• The ability to explain complex topics in easy to understand and concise language
• Demonstrated drive to exceed performance expectations and ability to work with change.

Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!

About part time job/internship

Are you a dynamic and goal-oriented individual with excellent communication skills in English, Kannada, and Hindi? Join our team at 101kudos as a Sales intern and gain valuable experience in the fast-paced world of sales and marketing.

Key Responsibilities:

1. Assist the sales team in identifying new business opportunities and generating leads.

2. Conduct market research to identify potential clients and their needs.

3. Communicate effectively with clients in English, Kannada, and Hindi to understand their requirements.

4. Support the sales team in preparing proposals and presentations for clients.

5. Help in maintaining client relationships and ensuring customer satisfaction.

6. Participate in sales meetings and training sessions to develop your sales skills.

7. Collaborate with team members to achieve sales targets and contribute to the overall success of the company.

If you are a self-motivated individual with a passion for sales and a strong proficiency in English, Kannada, and Hindi, we want to hear from you! Apply now and take the first step towards a rewarding career in sales with 101kudos.

About 101kudos

101Kudos is your go-to source for comprehensive business solutions. We offer a wide range of services designed to drive growth, innovation, and success. Our expertise includes Marketing Agency services, Business Consultancy, Real Estate advisory, B2B connections, and Freelance solutions. We take pride in creating personalized strategies to meet each client's unique needs, ensuring optimal results and sustainable growth. Whether you want to boost your marketing efforts, streamline your business operations, explore real estate opportunities, establish valuable B2B connections, or access top-tier freelance talent, 101Kudos is here to help your business excel. Get in touch with us today to unlock your business's full potential with our expert services.

Role & Responsibilities:

• Design and build advanced applications for the iOS platform
• Collaborate with cross-functional teams to define, design, and ship new features
• Work with outside data sources and APIs
• Integrate features with wearables and other IoT devices
• Unit-test code for robustness, including edge cases, usability, and general reliability
• Work on bug fixing and improving application performance
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Education & Qualification Requirement:

• Bachelor of Engineering, preferably in Computer Science of Information Technology

Desired Skills and Experience:

• You have 3+ years of iOS app development experience using Swift.
• Published apps in the App store
• Have a good sense of how networked applications (Web services/REST APIs and JSON) work
• Well versed with server side syncing, database handling etc.
• Sharp analytical skills - find out edge cases both in code and usability/product.
• Ability to learn and adapt fast.
• Collaborate with cross-functional teams to define, design, and ship new features.
• 2+ years experience in any UNIX environment
• Experience implementing and maintaining unit tests
• Interest in privacy and the protection of personal information
• Good grasp of the fundamentals of UI layout designing, mobile UI components, using common themes and styles.
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies.
• Strong understanding of design patterns, or an opinion on why they're overrated.

Responsibilities:

• Design, develop, and maintain software applications.
• Go the extra mile to identify customer needs and pain-points. 
• Relentless focus on delivering high quality, bug-free code.
• Help and mentor those around you to achieve the team and company goals.
• Closely work with the SRE and DevOps team to set up microservices infrastructure. 
• Maintaining and auditing code/design quality as per set guidelines and standards in assigned projects.
• Testing of completed tasks in ongoing projects in the team before sending updates to reporting authority/client.
• Participate in application design, code reviews and documentation.

Requirements:

• Experience in agile development process.
• Excellent knowledge of HTML5, CSS3.
• Excellent knowledge of JavaScript.
• Experience with cross-browser, cross-platform and design constraints on the web
• Good understanding and experience of working on Vue.js/React.js.
• Prior experience building REST APIs
• Hands-on experience with Node.js/Golang/Java + Redis + Elasticsearch.
• Experience with AWS/GCP is a plus
• Knowledge of version control systems like GIT.
• Experience in developing automated unit and functional tests
• 3 - 6 years of experience with a Bachelor's in Computer Science or related field

We are looking for a coding Engineering Manager based in Chennai. This is a new role within the growing Engineering function, where you will be responsible for leading a team of talented professionals, assisting them to deliver complex technical solutions across a range of teams. The successful candidate will be comfortable directing, planning and coordinating the team, as well as developing overall concepts for new and existing products and processes. Reporting into the Head of Engineering for our Chennai team, this role is integral to the successful growth of the team as well as wider company performance. 

What You’ll Be Doing:

Play the role of a servant leader in helping the team to excel in the areas of ownership and help to continuously raise the bar on performance.

Perform your responsibilities through delegation, empowerment and influence aimed at delivering long term outcomes for the team and business.

Build, manage and grow one or more engineering team(s), foster Agile practices and continuous improvement, enable engineers to build, test, deliver and operate high-level software products across the company

A hands-on technical approach to management, leveraging your software engineering experience to assist product needs and build

Work with our Product, DevOps, and Data Science functions on articulating roadmaps & ensure a high quality and timely implementation to support our mission and help eliminate identity fraud

Join a mission-orientated company, solving real-world fraud and identity based challenges

Facilitate career growth and success for all team members.

What You’ll Bring:

6+ years of demonstrated deep technical design and programming skills (in individual capacity) designing and delivering enterprise grade distributed systems in the following tooling; Web applications (Java/PHP/.NET/Python) or Mobile applications (SDK, Android/iOS)

2+ years prior experience managing one or more Agile engineering team(s); contributing to a track record of building complex and technical products, ideally within a start-up or fast scaling environment

Track record of having managed performance cycles of engineers of varying experience levels directly reporting to you.

Experience with building software with Agility and in conformity to security standards.

Willingness to “roll-up your sleeves and get your hands dirty” when required

Experience delivering and operating complex software solutions - understanding the end-to-end needs of what is involved within this process.

Required skill set:

• Should have good hands on with ServiceNow
• Should be have good communication skills