Technical Trainer

ob Title

Consultant – Oracle Fusion HCM UK Payroll 

Work Experience

5 to 8 Years

Job Location - India

Job Summary

Oracle HCM – Oracle Fusion Cloud – UK Payroll (Functional) and Fast Formula (Functional) Consultant-Oracle responsible for implementing, configuring, and supporting UK Payroll solutions on Oracle Fusion Cloud, with a focus on Fast Formula-driven rules and calculations. 

Key Responsibilities

• Lead and deliver end-to-end implementations of Oracle Fusion Cloud HCM UK Payroll, including requirements gathering, solution design, configuration, testing, and deployment. Must be well versed with Fast Formula for payroll.

• Configure and maintain UK Payroll elements, balances, payroll definitions, statutory calculations, and legislative updates in Oracle Fusion Cloud.

• Design, develop, and optimize Oracle Fusion Fast Formulas for payroll calculations, validations, absence, time and labor, and other HCM-related rules.

• Collaborate with business stakeholders to understand UK payroll processes, statutory requirements, and compliance needs, and translate them into Oracle Fusion solutions.

• Perform impact analysis and implement changes for UK legislative updates, HMRC requirements, and other statutory changes in payroll.

• Conduct system testing, integration testing, and user acceptance testing (UAT) for payroll and Fast Formula changes, ensuring accuracy and compliance.

• Provide production support for UK payroll cycles, including payroll run issue resolution, reconciliation, and post-payroll activities.

• Work closely with technical teams on integrations between Oracle Fusion HCM and third-party systems (e.g., HR, finance, time and attendance, benefits).

• Prepare functional design documents, configuration workbooks, test scripts, and user guides for UK Payroll and Fast Formula solutions.

• Train and support end users, payroll teams, and HR stakeholders on Oracle Fusion UK Payroll functionalities and best practices.

• Ensure robust controls, audit readiness, and data accuracy across all UK payroll processes implemented in Oracle Fusion Cloud.

• Participate in solution reviews, quality checks, and continuous improvement initiatives to enhance payroll efficiency and user experience.

Other Capabilities

• Strong understanding of UK payroll legislation, statutory deductions, and HMRC reporting requirements.

• Ability to analyze complex payroll scenarios and design scalable Fast Formula-based solutions.

• Effective stakeholder management skills, with the ability to work with HR, Payroll, Finance, and IT teams.

• Good documentation, presentation, and communication skills for functional deliverables and stakeholder updates.

• Proactive problem-solving mindset with attention to detail and a focus on accuracy in payroll outcomes.

• Ability to work independently as well as in a collaborative, global team environment.

Qualifications and Skills

• Proven experience as a functional consultant in Oracle Fusion Cloud HCM with specialization in UK Payroll.

• Hands-on experience configuring Oracle Fusion Cloud – UK Payroll (Functional), including payroll elements, balances, and statutory rules.

• Strong expertise in Oracle Fusion Cloud – Fast Formula (Functional) for payroll and related HCM modules.

• Experience in at least one full-cycle implementation or major enhancement project for Oracle Fusion UK Payroll.

• Good understanding of Oracle HCM Cloud data model, security, and reporting related to payroll.

• Bachelor’s degree in Information Technology, Computer Science, HR, Finance, or a related field (or equivalent experience).

• Relevant Oracle HCM Cloud certifications in UK Payroll and/or Fast Formula are preferred.

• Strong analytical and debugging skills for resolving payroll calculation and Fast Formula issues.

• Comfortable working in an onshore–offshore delivery model and interacting with UK-based stakeholders.

Key Responsibilities

• Implement and configure Oracle Fusion Cloud for Bahrain Payroll and Absence Management.
•  
• Should have conducted client Workshops/Solution Designing and Configuration on the module
• Preferred to have knowledge & experience with data migration to Oracle Cloud.
• Ability to handle multiple tasks simultaneously and switch between tasks quickly.
• Must have experience in migration of setup changes from non-Production to Production environment
• Must have worked on implementation projects
• Provide ongoing support and troubleshooting for system issues.
• Collaborate with stakeholders to gather requirements and ensure system alignment.
• Conduct training sessions for end-users to enhance system utilization.
• Stay updated with the latest Oracle Fusion Cloud updates and features. 

Job Title: Incident Manager – Fault Management

Function: Incident, Problem & Change Management

Department: NOC Operations / Command Centre / Service Operations

Experience: 6–10 Years

Employment Type: Full-Time

Shift: 24x7 Rotational (as per business requirement)

Location: Gurgaon / Mumbai / Pune (or as per project needs)

Job Summary

We are looking for an experienced Incident Manager to lead fault management operations, ensuring rapid restoration of services and minimal business impact. The role focuses on Incident, Problem, and Change Management, acting as a central point of coordination during major incidents and ensuring compliance with ITIL processes, SLAs, and governance standards.

The ideal candidate will have strong operational leadership, stakeholder communication, and escalation management skills within complex IT / Telecom environments.

Key Responsibilities

Incident Management

• Own and manage P1/P2/P3 incidents end-to-end in line with ITIL standards.
• Act as Incident Commander during major incidents, leading bridge calls and coordinating technical teams.
• Ensure timely incident detection, logging, categorization, prioritization, and resolution.
• Drive restoration efforts and ensure adherence to SLAs, OLAs, and KPIs.
• Provide regular incident status updates to customers, management, and stakeholders.
• Ensure proper incident documentation, closure notes, and audit readiness.

Fault Management & Monitoring

• Oversee proactive fault detection through NOC monitoring tools.
• Ensure alarms and alerts are correlated, triaged, and assigned appropriately.
• Coordinate with L2/L3 engineering teams for fault isolation and resolution.
• Identify recurring faults and initiate preventive actions.

Problem Management

• Lead Root Cause Analysis (RCA) for recurring and major incidents.
• Facilitate Post-Incident Reviews (PIRs) and track corrective and preventive actions (CAPA).
• Maintain problem records and trend analysis to reduce repeat incidents.
• Work closely with engineering and vendors to drive permanent fixes.

Change Management

• Govern changes to production environments to minimize risk.
• Review and validate Change Requests (CRs), MOPs, rollback plans, and impact assessments.
• Participate in CAB (Change Advisory Board) meetings.
• Ensure changes are executed as per approved windows with pre/post validation.
• Track change-related incidents and drive improvement actions.

Stakeholder & Vendor Coordination

• Act as a single point of contact during service-impacting events.
• Coordinate with internal teams, service providers, OEMs, and vendors.
• Manage customer communication during outages and critical events.
• Escalate issues appropriately to senior management when required.

Governance, Reporting & Continuous Improvement

• Prepare and publish incident, problem, and change management reports (daily/weekly/monthly).
• Monitor and improve operational KPIs and SLA performance.
• Drive process improvements aligned with ITIL best practices.
• Maintain SOPs, runbooks, escalation matrices, and communication templates.
• Support audits, compliance reviews, and regulatory requirements (if applicable).

Required Skills & Competencies

Technical & Process Skills

• Strong expertise in ITIL Incident, Problem, and Change Management.
• Experience working in NOC / Command Centre / Telecom / Enterprise IT Operations.
• Good understanding of infrastructure domains:
• Network (LAN/WAN/SD-WAN)
• Security (Firewalls, SOC coordination)
• Data Center / Cloud (basic understanding)
• Familiarity with monitoring tools (SolarWinds, Netcool, Splunk, PRTG, etc.).
• Hands-on experience with ITSM tools such as ServiceNow, Remedy, Helix, Jira.

Soft Skills

• Strong leadership and decision-making abilities during high-pressure situations.
• Excellent verbal and written communication skills.
• Strong stakeholder and customer management capability.
• Analytical mindset with attention to detail.
• Ability to work independently and in cross-functional teams.

Education & Certifications

• Bachelor’s degree in Engineering, IT, Computer Science, or related field.
• ITIL Foundation (mandatory); ITIL Intermediate/Expert is a plus.
• PMP / PRINCE2 / Agile certifications are advantageous.

Experience

• 6–10 years of experience in Incident / Problem / Change Management roles.
• Prior experience handling Major Incidents in 24x7 operations environments.
• Experience in Telecom, BFSI, Managed Services, or Large Enterprise IT preferred.

Key Performance Indicators (KPIs)

• Incident response and resolution times.
• SLA and availability compliance.
• Reduction in repeat incidents.
• Quality and timeliness of RCA reports.
• Change success rate and reduction in change-related incidents.

Eligibility Criteria:

1. Excellent Verbal and written communication

2. Willing to work 6 days a week (should be available on Saturdays & Sundays)

3. Willing to invest 3-4 Teaching hours every day

4. At least 1 year of English Teaching experience

5. Should have good Wi-Fi and a Laptop with Webcam

We are looking for hardcore Sales professionals who are experienced in driving sales through Online and Tele-sales channels. It requires one to have excellent communication skills and negotiation and sales prowess.

Apart from the CTC, this position offers lucrative incentives based on the targets achieved.

Key Responsibilities:

1.) Responsible for inbound/outbound prospect calls and convert them into sales.

2.) Sell products by establishing and developing relationships with prospects.

3.) Ability to convert high revenue leads.

4.) Ability to retain customers to increase repeat business.

5.) Customer identification, call planning, account management and closing.

6.) Maintain all clients contact details in CRM system (Clients Contacts, Call Reports, Price Quotes, Email Correspondence.

7.) Develop and maintain business plans to achieve sales targets.

Desired Candidate Profile:

1.) Graduate in any stream. Engineering graduates preferred.

2.) Experience in online / telesales / telemarketing.

3.) Proficiency in spoken English is a must.

4.) Familiarity with e-commerce and its components

5.) Knowledge on software like Zoho CRM, Salesforce is an added advantage.

6.) Highly analytical, self-driven individuals preferred.

• Work directly with enterprise customers to replicate, troubleshoot, and resolve complex technical issues
• Build out a growing technical team distributed across the Asia-Pacific region with core support process and skills
• Work with our developers to identify defects and opportunities for product improvement
• Improve the serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure
• Define and inspire changes to our product with our development engineering team based on feedback from customers and partner implementations
• Develop and contribute to internal and external knowledge bases
• Provide support on weekdays and also off-hours on an as-needed and scheduled rotational basis
• Be a champion for our customers. Go above and beyond to ensure customers are getting the most out of their investment in the company platform.

You'll need:

• Excellent written and verbal communication skills – you’re able to work with a wide variety of people and collaborate with geographically distributed teams and effectively communicate everything from data points to critical feedback
• Entrepreneurial spirit and are not afraid to take on new challenges
• Customer Obsession – you are passionate about delivering a high-quality support experience and providing customers with the tools they need to succeed. You judge our own success by the success of the team and the happiness of our customers.
• Professional experience troubleshooting at least five of the following: Linux Sysadmin experience, Kubernetes, ansible, Postgres, MongoDB, MySQL, Cassandra, Database Administration, management of distributed systems, network troubleshooting including tcpdump, query performance, performance troubleshooting with tools like perf and strace
• Well recommended candidates will have experience scripting and writing code in Python, Bash, and Java, or have some full-stack web development experience.
• 12+ years in a technical support role required
• Prior experience as a technical lead preferred

About the Company:

 It is a Data as a Service company that helps businesses harness the power of data. Our technology fuels some of the most interesting big data projects of the word. We are a small bunch of people working towards shaping the imminent data-driven future by solving some of its fundamental and toughest challenges. 

Role: We are looking for an experienced team lead to drive data acquisition projects end to end. In this role, you will be working in the web scraping team with data engineers, helping them solve complex web problems and mentor them along the way. You’ll be adept at delivering large-scale web crawling projects, breaking down barriers for your team and planning at a higher level, and getting into the detail to make things happen when needed.  

Responsibilities  

•  Interface with clients and sales team to translate functional requirements into technical requirements 
•  Plan and estimate tasks with your team, in collaboration with the delivery managers 
•  Engineer complex data acquisition projects 
•  Guide and mentor your team of engineers 
•  Anticipate issues that might arise and proactively consider those into design 
•  Perform code reviews and suggest design changes 

Prerequisites 

•  Between 2-3 years of relevant experience 
• Fluent programming skills and well-versed with scripting languages like Python or Ruby 
• Solid foundation in data structures and algorithms 
• Excellent tech troubleshooting skills 
• Good understanding of web data landscape 
• Prior exposure to DOM, XPATH and hands on experience with selenium/automated testing is a plus 

- You will manage all elements of the post-sale program relationship with your customers, starting with customer on-boarding and continuing throughout the customer relationship. 

- As the primary customer interface, you engage with customer teams to educate, identify needs, develop designs, set goals, manage and execute on plans that unlock continuous, incremental value from their investments in the CloudPassage Halo platform.

- You are hands-on during execution and thoroughly enjoy seeing your security projects come to life and supporting them afterwards. You are a trusted adviser.

Responsibilities :

- Manage a portfolio of 5+ Enterprise customer accounts with complex needs (typical enterprise customers invest between $500k and $4m+ per year with CloudPassage, have hundreds to tens of thousands of individual public cloud infrastructure deployments, and protect hundreds of thousands of cloud infrastructure assets with Halo).

- Provide level-3 technical support on your customer's most complex issues

- Lead implementation of low-level security controls in Cloud environments, for services, server and containers

- Remotely diagnose & resolve DevSecOps issues in customer environments - able to resolve their DevOps issues that may be interfering with CloudPassage processing.

- Interact with CloudPassage Engineering team by providing customer issue reproduction and data capture, technical diagnostics and validating fixes. QA experience preferred.

- Establish and program manage proactive, value-driven, high-touch relationships with your customers to understand, document and align customer strategies, business objectives, designs, processes and projects with Halo platform capabilities and broader CloudPassage services.

- Develop a trusted advisor relationship by building and maintaining appropriate relationships at all levels with your customer accounts, creating a premium and high-caliber experience.

- Ensure continued satisfaction, identify & confirm unaddressed customer needs that can be value-add opportunities for up-sell and cross-sell, and communicate those needs to the CloudPassage sales team. Identify any early CSAT issues and renewal risks and work with the internal team to remediate and ensure strong CSAT and a successful renewal.

- Be a strong customer advocate within CloudPassage and identify and support areas for improvement in the customer experience, both in our product and processes.

- Be team-oriented, but with a bias towards action to get things done for your customers.

Requirements : Strong cloud security knowledge & experience including :

- End-to-end enterprise security processes

- Cloud security - cloud migrations & shift in security requirements, tooling & approach

- Hands-on DevOps, DevSecOps architecture & automation (critical)

- 4+ years experience in security consulting and project/program management serving cybersecurity customers.

- Complex, level 3 technical support

- Remotely diagnosing & resolving DevSecOps issues in customer environments

- Interacting with CloudPassage Engineering team with customer issue reproduction

- Experience working in a security SaaS company in a startup environment.
 
- Experience working with Executive and C-Level teams.

- Ability to build and maintain strong relationships with internal and external constituents.

- Excellent organization, project management, time management, and communication skills.

- Understand and document customer requirements, map to product, track & report metrics, identify up-sell and cross-sell opportunities.
 
- Analytical both quantitatively and qualitatively.

- Excellent verbal and written communication skills.
 
- Security certifications (Security +, CISSP, etc.).

Expert Technical Skills :

- Consulting and project management : documenting project charters, project plans, executing delivery management, status reporting. Executive-level presentation skills.

- Security best practices expertise : software vulnerabilities, configuration management, intrusion detection, file integrity.

- System administration (including Linux and Windows) of cloud environments : AWS, Azure, GCP; strong networking/proxy skills.

Proficient Technical Skills :

- Configuration/Orchestration (Chef, Puppet, Ansible, SaltStack, CloudFormation, Terraform).

- CI/CD processes and environments.

Familiar Technical Skills & Knowledge : Python scripting & REST API's, Docker containers, Zendesk & JIRA.

• Dusting & Cleaning duties
• Handling Printing & Stationery department
• Managing filing system.
• Recording information as needed.
• Greeting clients and visitors as needed.
• Updating paperwork, maintaining documents and word processing.
• Helping organize and maintain office common areas.
• Performing general office clerk duties and errands.
• Banking deposits
• Coordinating events as necessary.

• Maintaining supply inventory.
• Maintaining office equipment as needed.
• Manage house keeping department
• Hospitality ( Serving refreshments )
• pick up & drop of Courier
• Stocking & inventory management