Technical Trainer

at ItnaEasy

Posted by Chiraayu Sethi

Job responsibilities  Engage with customers to understand their requirements in detail  Develop and managed the scope of work within a project for large accounts  Guide customers through the process of content onboarding and digitization  Work with the customers to finalize software customization, hardware procurement, and deployment plans  Connect with customer teams to define UI/UX/design of the software and content package  Manage content onboarding process by coordinating with customer and internal teams  Manage the content digitization project by working with all the teams involved  Work with product, content, deployment, and procurement teams to ensure that account related task items are complete  Track task items and follow-up with customer and internal teams  Identify risk items for the project and ensure that mitigation measures are taken up  Raise and track issues related to the project  Define product review mechanism and ensure that teams are adhering to the defined quality standards  Ensure that timelines are met and quality output is delivered  Engage with the customer in product review process and obtain signoff on the final deliverable Preferred qualifications  1 to 3 years of prior work experience in ed-tech or e-learning or software services companies Key interface points  Customer academic and IT teams, Product team, Content team, Delivery Manager Professional attributes  Basic understanding of technology platforms  Project management skills  Knowledge in developing and administering resource plans and budgets.  Strong verbal and written communication skills.  Computer literate, with high level of competence in the use of the Microsoft Office suite of tools, including Microsoft Excel/PowerPoint/Visio/Project.  Full systems development lifecycle experience from requirements gathering through design, testing and deployment Personal attributes  Possess a responsible attitude, tact, patience, and courtesy  Ability to operate under pressure and deliver to demanding deadlines  Achieve results through others  Influence the teams involved to get the work done

We make technology ItnaEasy for our clients. Experts (trainers) are the face of the company as they actually visit clients' homes and offices and empower them to use today's technology. Experts must love using technology and interacting with new customers! Patience is a must and familiarity with Windows, Apple, Android and MS Office are big pluses. Freshers are welcome to apply too! It is essential that you believe in our idea and join us with the idea of growing with us!