
Job Brief
Role and Responsibilities:
- Provide technical assistance to the customers by performing the following duties:
- Take control of and resolve complex technical and escalated customer problems
- Should have excellent communication & troubleshooting skills.
- Document and simulate complex customer issues to find solutions and fixes to customer inquiries and problems and dispatch additional service as necessary.
- Identify and provide inputs to Product and Engineering teams on unique and/or recurring customer problems.
- Ability to Collaborate, work alongside, and build mutually beneficial relationships with cross-functional teams (Customer Happiness, Customer Success, Sales, Product, Engineering).
- Perform routine maintenance of internal services as and when required.
- Ability to analyze, research, and solve technical and unique problems.
- Good in computer science fundamentals.
- Creative, independent, self-motivated, and willing to learn new technologies.
- Prepare accurate and timely reports.
Skill and Requirements:
- Good understanding of QA methodologies and processes.
- Good command of Linux CLI tools - including system administration, data analysis and munging.
- Excellent command and understanding of databases like RDBMS, Mongo, and key-value stores like Redis.
- Proficiency in at least one scripting language python, node, etc.
- Have prior experience in testing back-end systems that involve interaction with multiple restful services.
- Must be able to think proactively; excellent follow-through and attention to detail.
- Knowledge of distributed applications/service-oriented applications is a plus.
Good to have:
- Knowledge of Kibana/ElasticSearch
- Knowledge of Error Monitoring Tools like Sentry, StackDriver, etc.
- Knowledge of APM tools like New Relic, App Dynamics, Ruxit, etc.
- Knowledge of support tools like FreshDesk, Jira Helpdesk or Zendesk.
Required Experience and qualifications:
- Should have an engineering / BSc / equivalent degree with 1 - 2 years of relevant work experience.
- Ability to work independently and efficiently to meet deadlines and SLAs.
- Ability to promptly answer & support-related tickets, chats, emails and phone calls.

About BlueCloud
About
BlueCloud proudly stands at the forefront of data and analytics, GenAI, and cloud transformation. As a leading Snowflake partner, we offer our clients tailored solutions using the latest cloud technologies. Our suite of premium services includes digital strategy, data engineering and analytics, digital services, and cloud operations—all offered at competitive rates, thanks to our unique flexible delivery model.
At BlueCloud, we provide a dedicated Innovation team for strategic and execution support to implement effective business strategies and technology solutions for our diverse clientele, which spans Fortune 500 companies, mid-market firms, and startups. Our commitment is steadfast in fostering customer success within the dynamic GenAI landscape. We prioritize innovation, exceptional customer service, and the cultivation of employee engagement.
For deeper insight into our capabilities and the real-world impact we create, we invite you to visit our website at www.blue.cloud.
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- Proficient in working with Microsoft SQL Server
- Strong logical, analytical, and problem-solving skills
- Strong background in building web applications
- Excellent communication skills
- Nice to have Angular.
Perks and Benefits
- Excellent Salary structure & Performance-based interim hikes.
- Corporate Group Medical Health Insurance for Employees.
- Employee friendly Corporate Work culture.
Key responsibilities:
- Develop features across multiple subsystems within our applications, including collaboration in requirements definition, prototyping, design, coding, testing and deployment
- Understand how our applications operate, are structured, and how customers use them
- Provide engineering support (when necessary) to our technical operations staff when they are building, deploying, configuring and supporting systems for customers
- Participate with the engineering and operations teams to define plans for standardizing, scaling and enhancing our products and the services utilized to deploy/install/release those products
- Participate in interactions with customers as a technical expert for product subsystems
- Investigate, analyze and make recommendations to management regarding technology improvements, upgrades and modifications
- Other duties from time to time as determined by management
Sr.DevOps Engineer (5 to 8 yrs. Exp.)
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- Strong Experience in Infrastructure provisioning in cloud using Terraform & AWS CloudFormation Templates.
- Strong Experience in Serverless Containerization technologies such as Kubernetes, Docker etc.
- Strong Experience in Jenkins & AWS Native CI/CD implementation using code
- Strong Experience in Cloud operational automation using Python, Shell script, AWS CLI, AWS Systems Manager, AWS Lamnda, etc.
- Day to Day AWS Cloud administration tasks
- Strong Experience in Configuration management using Ansible and PowerShell.
- Strong Experience in Linux and any scripting language must required.
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Role: Software Developer
Industry Type: IT-Software, Software Services
FunctionalArea:ITSoftware- Application Programming, Maintenance
Employment Type: Full Time, Permanent
Education: Any computer graduate.
Salary: Best in Industry.Job Title: Blockchain Developer
Company: Interakt Techsol Pvt Ltd
Location: [Hyderabad]
Job Type: Full-time
Experience: 3-5 yearsAbout Us:
Interakt Techsol Pvt Ltd is at the forefront of cutting-edge blockchain technology, driving innovation in decentralized finance and web3 applications. We are committed to building robust, scalable, and secure solutions that revolutionize the way businesses operate. Join our team of passionate developers and contribute to the future of blockchain technology.Job Description:
We are looking for an experienced Blockchain Developer to join our dynamic team. The ideal candidate will have a strong background in blockchain technologies, specifically in Solana, Cosmos SDK, Rust language and Anchor Framework. You will be responsible for developing and maintaining decentralized exchange (DEX) platforms, ensuring the highest standards of security, performance, and reliability.Key Responsibilities:
- Develop and maintain blockchain-based applications using Solana, Cosmos SDK, Rust language and Anchor Framework.
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- Strong Knowledge and Dev experience in Solana Famous Dexs(Jupiter, Raydium, Orca, Meteora) and Liquidity, Staking system.
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- Shift our current Shopify website to magento
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About hoichoi:
hoichoi is an on-demand video streaming entertainment platform for Bengalis worldwide. With an array of exciting Content choices including Bengali Classics, Blockbusters, Documentaries, Short Films and Exclusive original web series we aim to be home to the best in Bengali entertainment.
Hoichoi is the digital vertical of SVF Entertainment - a leading Media and Entertainment company in East India, with 5 National Awards to its credit and capabilities in Film and TV Production, Cinemas, Distribution, Digital Cinema, Music and New Media.
As we take on the next level of growth, we are on the lookout for passionate and talented people to join our team, committed to redefining online entertainment for Bengalis globally.
Overview:
Being a “customer first” company, the Customer Support division is critical to Hoichoi. This team comprises of enthusiastic, passionate, fun-loving and highly communicative individuals who continuously work towards ensuring a great experience for Hoichoi users at all times.
This is a high commitment role and you will fit right in if you believe in delivering the best service experience and are passionate about Bengali entertainment.
Job Role:
· Answer user communication/queries via emails, live chats and calls
· Ensure minimum turnaround time for resolving user queries & complaints
· Deliver best in class service in the friendliest and timely manner
· Suggest process & product improvements based on user feedback
· Assist the team in reporting & analysis
Qualifications:
· 2+ years’ experience in customer service specializing in Inbound/Outbound support, ideally from an internet start-up/e-commerce background
· Excellent proficiency in Bengali, English & Hindi
· Critical thinking and problem-solving skills
· An understanding of the 'Customer First' principle and committed to consistently delivering high-quality customer support.
Responsibilities:
Plan and implement new designs
Optimise existing user interface designs
Test for intuitively and experience.
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Working closely with product, business and design teams to improve the overall user experience.
Testing UIs and user flows after development.
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Continually keep yourself and your design team updated with the latest changes in your industry's standards.
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ii) Data Science -- Analytics and Machine Learning and
iii) API Management using APIGEE.
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Srijan works largely with enterprises or mid-large sized global firms and focuses on recurring business from these accounts, thereby bringing much-needed predictability of revenue for high-growth companies. It works with several top brands at the moment.
The firm is beginning to invest in startups and in joint research projects with top institutes. For instance, it recently partnered with IIT-Delhi to invest in an 18-month project for building a solution for ‘Honey traceability using Blockchain’.
The leadership team at Srijan has set itself an audacious goal of reaching $25 million in revenue (while maintaining healthy EBITDA margins) in FY 2020 -- doubling our revenues. This requires significant technology and delivery leadership bandwidth to be created in the firm to ensure our high-quality standards are not compromised.
Each year Srijan donates 7% of its profits to Srijan Foundation Trust a registered non-profit which runs several projects including non-formal schools (directly or via partner organizations) and Indic civilizational projects such as #SrijanTalks.
Responsibilities:-
Srijan’s team of enterprise Drupalists are helping our customers build cutting-edge web experiences, migrate to Drupal, tune and improve their Drupal implementations, and advise on all things Drupal and web architecture.
With the rapid adoption of Drupal as a web platform, and with our growing number of technical development projects supporting our clients and partners, our Technical Architects are in high demand. They consult remotely or travel on-site periodically to work with some of the most talented technologists and some of the hottest web properties on leading-edge web development projects.
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● Excellent ability to partner with both internal and external stakeholders.
● Strong leadership and presentation skills.
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- Understanding of the Event bus system.
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● 7+ years developing Drupal applications.
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Experience with SQL & NoSQL databases
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Ability to work independently and with team











