Tech Support Engineer

Customer Relationship Executive : 

We are looking for a results-driven fresher and (1+ years of experience) to be responsible for designing, running tests on software usability and should be able to visit the client base(delivery and support). The software tester will conduct tests, analyze the results, and report observations to the design team. You may also interact with clients in order to understand the requirements of the product.

To be successful as a software tester, you should have a working knowledge of software and test design, the capability to run through tests, and the ability to analyze the results. Ultimately, the software tester should be result-driven, have good communication skills, and have up-to-date knowledge of software programming and software test design.

Software Tester Responsibilities:

●Review software requirements and prepare test scenarios.

●Executing tests on software usability.

●Analyzing test results on database impacts, errors or bugs, and usability.

●Preparing reports on all aspects related to the software testing carried out and reporting to the design team.

●Interacting with clients to understand product requirements(including visiting the client's base whenever required).

●Participating in design reviews and providing input on requirements, product design, and potential problems.

Software Tester Requirements:

●A bachelor's degree in computer science or a related field(Preferably male candidate).

●Up-to-date knowledge of software test design and testing methodologies.

●Understanding of open source projects like ERP, CRM, HRMS, Industry 4.0, etc

●Working knowledge of test techniques and compatibility with various software programs.

●Working knowledge of programming.

●Excellent communication and critical thinking skills.

●Good organizational skills and a detail-oriented mindset.

Job Title: Regional Sales Manager – East

Location: Kolkata (Base Location)

Reporting To: National Sales Manager (NSM)

Role Overview

We are seeking a dynamic and results-driven Regional Sales Manager – East to lead and expand our sales operations across the Eastern region of India. The ideal candidate will play a pivotal role in driving business growth, managing regional teams, and building strong relationships with key

stakeholders in the healthcare ecosystem.

Key Responsibilities

·      Manage and grow sales operations across the East region (including West Bengal, Odisha, Bihar, Jharkhand, Assam, and other North-Eastern states).

·      Develop and implement regional sales strategies to achieve business targets.

·      Identify new business opportunities and expand the distributor/dealer network.

·      Lead, mentor, and motivate the regional sales team to ensure high performance.

·      Build and maintain strong relationships with doctors, lab managers, hospitals, and distributors.

·      Monitor market trends and competitor activities to refine sales strategies.

·      Provide regular reports, forecasts, and market insights to the National Sales Manager.

·      Represent the company at regional exhibitions, trade shows, and marketing events.

Requirements

·      Bachelor’s degree in Science, Pharmacy, Biomedical, or a related field (MBA preferred).

·      4–6 years of experience in medical device or diagnostic sales, with at least 2–3 years in a managerial role.

·      Must have prior experience in the medical device industry.

·      Proven leadership, communication, and negotiation skills.

·      Strong understanding of the Eastern Indian healthcare market.

·      Willingness to travel extensively across the assigned region.

Perks & Benefits

·      Competitive salary with performance-based incentives.

·      Travel allowance and expense reimbursement.

·      Continuous learning and professional development opportunities.

·      Opportunity to work with cutting-edge diagnostic technologies in a fast-growing, innovation- driven organization.

The Human Resource Manager will lead and direct the routine functions of the Human Resources (HR) department including hiring and interviewing staff, administering pay, benefits, and leave, and enforcing company policies and practices.

Role Title: Developer - Guidewire Integration-Config

Role Purpose

We are looking for a Developer for our Claims Guidewire team, who is a technology enthusiast, and eager to be part of a culture of modern software engineering practices, continuous improvement, and innovation.

As a Developer, you will be part of a dynamic engineering team and work on development, maintenance, and transformation of our strategic Claims Guidewire platform. You will learn about software applications, technology stack, ways of working and standards.

Key Accountabilities

·        Deliver software development tasks for Claims Guidewire applications, in the areas of Integration and Configuration, with expected quality measures and timeframe, e.g., coding, writing unit test cases (G-Unit) and unit testing, debugging and defect fixing, providing test support, providing release support.

·        Communicate with technical leads and IT groups for understanding the project’s technical implications, dependencies, and potential conflicts.

·        Research issues reported in Production, perform root cause analysis and document them, respond to and resolve technical issues in a timely manner.

·        Perform versioning of the release updates and resolve the code conflicts while merging and promoting the code to higher environments.

·        Develop their technical and functional knowledge on Claims Digital Guidewire platform.

·        Understand and follow Guidewire’s cloud standards for application development.

·        Active participation in team meetings like daily stand-ups, risk forums, planning sessions and retrospectives.

Skills & Experience

·        3+ years of development experience on Guidewire cloud platform and applications, Guidewire certification preferred.

·        Hands on development expertise on Guidewire ClaimCentre with configuration and integration

·        Experience in Guidewire platform (Gosu scripting / Edge APIs / UI / Data Model)

·        Should have knowledge on Admin data loading, Assignment and Segmentation Rules, Pre-update and Validation rules, Authority limits, Financials (checks, reserves, recoveries …)

·        Good experience on LOB configuration and related type-lists

·        Good experience on integration components including plug-ins, messaging (and supporting business rules), batches, REST APIs and programs that call the Guidewire application APIs.

·        Experience on any database Oracle / SQL Server and well versed in SQL.

·        Experience of working in a CI/CD setup and related tools/technologies

·        Insurance domain knowledge with Property & Casualty background preferred.

Location- Gurugram

CTC- Upto 25lpa

We are looking for a professional Real Estate Agent to be an intermediary between sellers and buyers. Real Estate Agent responsibilities include marketing listings and providing guidance to buyers and sellers. This is a great opportunity for someone looking to grow their career in real estate.

Responsibilities

• Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price under the best terms
• Determine clients’ needs and financials abilities to propose solutions that suit them
• Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements and related matters, ensuring a fair and honest dealing
• Perform comparative market analysis to estimate properties’ value
• Display and market real property to possible buyers
• Prepare necessary paperwork (contracts, leases, deeds, closing statements etc)
• Manage property auctions or exchanges
• Maintain and update listings of available properties
• Cooperate with appraisers, escrow companies, lenders and home inspectors
• Develop networks and cooperate with attorneys, mortgage lenders and contractors
• Promote sales through advertisements, open houses and listing services
• Remain knowledgeable about real estate markets and best practices

Requirements and skills

• Proven working experience as a Real Estate Agent or Real Estate Salesperson
• Proven track of successful sales record
• Ability to work independently combined with excellent interpersonal skills
• Strong sales, negotiation and communication skills
• Pleasant and trustworthy
• MS Office familiarity
• Real estate agent’s or broker’s licence

You will join a team of highly skilled engineers who are responsible for delivering Acceldata’s support services. Our Site Reliability Engineers are trained to be active listeners and demonstrate empathy when customers encounter product issues. In our fun and collaborative environment  Site Reliability Engineers develop strong business, interpersonal and technical skills to deliver high-quality service to our valued customers.

When you arrive for your first day, we’ll want you to have:

• Solid skills in troubleshooting to repair failed products or processes on a machine or a system using a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again
• A strong ability to understand the feelings of our customers as we empathize with them on the issue at hand
• A strong desire to increase your product and technology skillset; increase- your confidence supporting our products so you can help our customers succeed

In this position you will…

• Provide Support Services to our Gold & Enterprise customers using our flagship Acceldata Pulse,Flow & Torch Product suits. This may include assistance provided during the engineering and operations of distributed systems as well as responses for mission-critical systems and production customers.
• Demonstrate the ability to actively listen to customers and show empathy to the customer’s business impact when they experience issues with our products
• Participate in the queue management and coordination process by owning customer escalations, managing the unassigned queue.
• Be involved with and work on other support related activities - Performing POC & assisting Onboarding deployments of Acceldata & Hadoop distribution products.
• Triage, diagnose and escalate customer inquiries when applicable during their engineering and operations efforts.
• Collaborate and share solutions with both customers and the Internal team.
• Investigate product related issues both for particular customers and for common trends that may arise
• Study and understand critical system components and large cluster operations
• Differentiate between issues that arise in operations, user code, or product
• Coordinate enhancement and feature requests with product management and Acceldata engineering team.
• Flexible in working in Shifts.
• Participate in a Rotational weekend on-call roster for critical support needs.
• Participate as a designated or dedicated engineer for specific customers. Aspects of this engagement translates to building long term successful relationships with customers, leading weekly status calls, and occasional visits to customer sites

In this position, you should have…

• A strong desire and aptitude to become a well-rounded support professional. Acceldata Support considers the service we deliver as our core product.
• A positive attitude towards feedback and continual improvement
• A willingness to give direct feedback to and partner with management to improve team operations
• A tenacity to bring calm and order to the often stressful situations of customer cases
• A mental capability to multi-task across many customer situations simultaneously
• Bachelor degree in Computer Science or Engineering or equivalent experience. Master’s degree is a plus
• At least 2+ years of experience with at least one of the following cloud platforms: Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), experience with managing and supporting a cloud infrastructure on any of the 3 platforms. Also knowledge on Kubernetes, Docker is a must.
• Strong troubleshooting skills (in example, TCP/IP, DNS, File system, Load balancing, database, Java)
• Excellent communication skills in English (written and verbal)
• Prior enterprise support experience in a technical environment strongly preferred

Strong Hands-on Experience Working With Or Supporting The Following

• 8-12 years of Experience with a highly-scalable, distributed, multi-node environment (50+ nodes)
• Hadoop operation including Zookeeper, HDFS, YARN, Hive, and related components like the Hive metastore, Cloudera Manager/Ambari, etc
• Authentication and security configuration and tuning (KNOX, LDAP, Kerberos, SSL/TLS, second priority: SSO/OAuth/OIDC, Ranger/Sentry)
• Java troubleshooting, e.g., collection and evaluation of jstacks, heap dumps

You might also have…

• Linux, NFS, Windows, including application installation, scripting, basic command line
• Docker and Kubernetes configuration and troubleshooting, including Helm charts, storage options, logging, and basic kubectl CLI

• Experience working with scripting languages (Bash, PowerShell, Python)
• Working knowledge of application, server, and network security management concepts
• Familiarity with virtual machine technologies
• Knowledge of databases like MySQL and PostgreSQL,
• Certification on any of the leading Cloud providers (AWS, Azure, GCP ) and/or Kubernetes is a big plus

The right person in this role has an opportunity to make a huge impact at Acceldata and add value to our future decisions. If this position has piqued your interest and you have what we described - we invite you to apply! An adventure in data awaits.

Learn more at https://www.acceldata.io/about-us">https://www.acceldata.io/about-us