Cutshort logo
BlueCloud logo
Tech Support Engineer
Tech Support Engineer
BlueCloud's logo

Tech Support Engineer

Gunjan G's profile picture
Posted by Gunjan G
1 - 3 yrs
₹3L - ₹6L / yr
Pune
Skills
Tech Support
Relational Database (RDBMS)
skill iconMongoDB
skill iconRedis
NewRelic
AppDynamics
Zendesk
JIRA
skill iconPython
skill iconNodeJS (Node.js)

Job Brief

 

Role and Responsibilities:

 

  • Provide technical assistance to the customers by performing the following duties:
  • Take control of and resolve complex technical and escalated customer problems
  • Should have excellent communication & troubleshooting skills.
  • Document and simulate complex customer issues to find solutions and fixes to customer inquiries and problems and dispatch additional service as necessary.
  • Identify and provide inputs to Product and Engineering teams on unique and/or recurring customer problems.
  • Ability to Collaborate, work alongside, and build mutually beneficial relationships with cross-functional teams (Customer Happiness, Customer Success, Sales, Product, Engineering).
  • Perform routine maintenance of internal services as and when required.
  • Ability to analyze, research, and solve technical and unique problems.
  • Good in computer science fundamentals.
  • Creative, independent, self-motivated, and willing to learn new technologies.
  • Prepare accurate and timely reports.

 

Skill and Requirements:

 

  • Good understanding of QA methodologies and processes.
  • Good command of Linux CLI tools - including system administration, data analysis and munging.
  • Excellent command and understanding of databases like RDBMS, Mongo, and key-value stores like Redis.
  • Proficiency in at least one scripting language python, node, etc.
  • Have prior experience in testing back-end systems that involve interaction with multiple restful services.
  • Must be able to think proactively; excellent follow-through and attention to detail.
  • Knowledge of distributed applications/service-oriented applications is a plus.

 

Good to have:

 

  • Knowledge of Kibana/ElasticSearch
  • Knowledge of Error Monitoring Tools like Sentry, StackDriver, etc.
  • Knowledge of APM tools like New Relic, App Dynamics, Ruxit, etc.
  • Knowledge of support tools like FreshDesk, Jira Helpdesk or Zendesk.

 

Required Experience and qualifications:

 

  • Should have an engineering / BSc / equivalent degree with 1 - 2 years of relevant work experience.
  • Ability to work independently and efficiently to meet deadlines and SLAs.
  • Ability to promptly answer & support-related tickets, chats, emails and phone calls.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About BlueCloud

Founded :
2016
Type :
Product
Size :
20-100
Stage :
Raised funding

About

BlueCloud proudly stands at the forefront of data and analytics, GenAI, and cloud transformation. As a leading Snowflake partner, we offer our clients tailored solutions using the latest cloud technologies. Our suite of premium services includes digital strategy, data engineering and analytics, digital services, and cloud operations—all offered at competitive rates, thanks to our unique flexible delivery model.

At BlueCloud, we provide a dedicated Innovation team for strategic and execution support to implement effective business strategies and technology solutions for our diverse clientele, which spans Fortune 500 companies, mid-market firms, and startups. Our commitment is steadfast in fostering customer success within the dynamic GenAI landscape. We prioritize innovation, exceptional customer service, and the cultivation of employee engagement.

For deeper insight into our capabilities and the real-world impact we create, we invite you to visit our website at www.blue.cloud.

Read more

Connect with the team

Profile picture
Samyaka Lokhande

Company social profiles

linkedin

Similar jobs

Pluginlive
at Pluginlive
1 recruiter
Harsha Saggi
Posted by Harsha Saggi
Bengaluru (Bangalore), Mumbai, Delhi, Gurugram, Noida, Ghaziabad, Faridabad
4 - 40 yrs
₹10L - ₹50L / yr
SAP HANA

About the company

KPMG International Limited, commonly known as KPMG, is one of the largest professional services networks in the world, recognized as one of the "Big Four" accounting firms alongside Deloitte, PricewaterhouseCoopers (PwC), and Ernst & Young (EY). KPMG provides a comprehensive range of professional services primarily focused on three core areas: Audit and Assurance, Tax Services, and Advisory Services. Their Audit and Assurance services include financial statement audits, regulatory audits, and other assurance services. The Tax Services cover various aspects such as corporate tax, indirect tax, international tax, and transfer pricing. Meanwhile, their Advisory Services encompass management consulting, risk consulting, deal advisory, and other related services.

Job Description

Positions: SAP: Group Consolidation

Education Qualification: CA OR MBA in Finance

Experience: 

  • 8-12 years of experience as an accountant in NON- Financial services sector (Should not be financial services, ideally manufacturing, can be other services)
  • 2-5 years of minimum experience in the SAP S4 HANA
  • Financial services sector experience- DO NOT APPLY PLEASE

Location:  Bangalore, Gurgaon, Mumbai

CTC: 25-40 LPA pa, commensurate with experience

Skills required:

  • Strong expertise in SAP finance modules (R2R, FA,AR,AP, Project Accounting, Costing, Margin Analysis)
  • Experience with emerging technologies are (RPA, AI) and EPM tools (SC/Anaplan, One stream, Oracle PBCS)
  • Outstanding analytical and communication skills
  • Experience in managing large scale finance transformation projects
  • Strong project management skills with a focus on delivering high quality results
  • Ability to work in a fast-paced dynamic environment
  • Excellence stakeholder management and relationship building skills
  • Experience with cloud-based finance solutions
  • Ability to adapt to different industries and remain current on economic developments

Responsibilities

  • Lead the implementation of Group Reporting and Consolidation tools (e.g., BPC Consol, Oracle FCCS/Hyperion) from inception to completion.
  • Collaborate with cross-functional teams to define project scope, goals, and deliverables.
  • Develop and manage project plans, timelines, and budgets.
  • Ensure successful integration of new systems with existing financial processes and systems.
  • Provide expert guidance on best practices for financial consolidation and reporting.
  • Conduct training sessions and workshops for end-users to ensure smooth adoption of new tools.
  • Monitor and report on project progress, identifying and mitigating risks as needed.
  • Work closely with stakeholders to gather requirements and translate them into technical specifications.
  • Drive continuous improvement initiatives to enhance financial reporting and consolidation processes.
  • Stay updated on industry trends and emerging technologies in finance transformation.


Read more
A global EdTech company
A global EdTech company
Agency job
via Qrata by Prajakta Kulkarni
Bengaluru (Bangalore)
4 - 8 yrs
₹15L - ₹35L / yr
IBM Director
Customer Engagement
Strategy development
Customer Relationship Management (CRM)
Here’s what you’ll be doing
We are looking for a diligent, driven, passionate person for our efforts on engagement and
retention of our schools in a high growth environment. The Director of Customer Engagement
will be responsible for happiness and engagement of schools using the company's app.
The north star metrics for this role are logo and revenue retention.


Your responsibilities will include:
1. CSM Platform (Totango)
• Develop a deep understanding of Totango and build internal training modules
• Own the implementation, updation and maintenance of Totango
• Drive the adoption of Totango and train the School Success team on the same

2. Drive engagement of schools on the company's app
• Map out a school’s journey with the company's app and build, implement and constantly improve
upon engagement playbooks for these stages
• Develop % implement framework for School Success Managers to engage with their
schools
• Work with the content & design teams to generate resources for schools
• Identify at-risk schools and build playbooks to keep them engaged
• Identify mid- to highly engaged schools and build playbooks to increase their
engagement
• Conduct NPS/ surveys/ CSATS and analyse scores to identify gaps
• Build and implement playbooks for the adoption of new features

Is this someone that looks like you?
• Experience working with a CSM (Totango/ Smartkarrot/ Freshworks/ Planhat) is a big plus
• Strong operational experience and ability to build scalable, repeatable processes
• We deeply value building the right culture at the company, and these are a few things that we look
for in each hire - Coach-ability, Curiosity, Ownership, Hustle and Humility
• Excellent written and oral communication skills
• Location: Bangalore, India (until office resumes it’s remote)

Excited about the role?
Here are some more benefits:
1. Exposure to diverse learning opportunities
• Work across different projects & teams to develop skills outside of your core expertise
• Access to a small budget towards learning (e.g. books, online courses, substacks)

2. Industry best leave policy
We trust you fully on your commitment to our mission and your judgement on planning
your time and taking leaves:
• No cap on the number of sick or casual leaves
• Special paid leaves for childbirth, wedding etc.
• And if in any circumstance you feel burnt out - there is a little something for this too!

3. Flexible working hours
• Block “no-meeting hours” to enable uninterrupted focused work
• Saturdays are flexible non-working days - dedicate these as you like

4. No bell curve performance evaluations

5. And yes, a super fun and smart group of folks to collaborate and grow with.
Read more
Our client is a Software development firm in Delhi
Our client is a Software development firm in Delhi
Agency job
via Hirepedia by Nupur HR
NCR (Delhi | Gurgaon | Noida)
1 - 3 yrs
₹4L - ₹6L / yr
skill iconNodeJS (Node.js)
skill iconReact.js
skill iconJavascript
skill iconAngularJS (1.x)
skill iconVue.js
Our client is a Software development firm catering to requirements of clients in US/UAE and India. They design web applications, IOT system and also providing gaming design solutions to its clients. 

Designation of the role: Sr. Software Engineer

Responsibilities
Translate designs and style guides into interactive user interfaces, ensuring
cross-browser compatibility, performance, and robustness.
● Deliver high-quality code that is maintainable and readable.
● Develop and maintain features using JavaScript frameworks such as Angular, React or
Vue.
● Create high performance, secure, responsive, clean and simple front-end built-in
collaboration and discussion with backend developers, designers, and product owners.
● Identify and establish best practices and frameworks keeping in mind parameters of
performance, responsiveness, security, maintainability, extensibility, and reuse.


Requirements
Passion for learning new things every day and a quick understanding of new concepts. Should have handson experience with node and react.js

● Experience in developing front-end components using Object-Oriented JavaScript,
HTML5, and CSS3.
● Understanding of web applications and how they work.
● Experience of full software development life cycle, and a good understanding of version
control systems like Git.
● Excellent time management, multi-tasking and communication skills.
Read more
Top IT MNC
Top IT MNC
Agency job
Chennai, Bengaluru (Bangalore), Kochi (Cochin), Coimbatore, Hyderabad, Pune, Kolkata, Noida, Gurugram, Mumbai
5 - 13 yrs
₹8L - ₹20L / yr
Snow flake schema
skill iconPython
snowflake
Greetings,

We are looking out for a Snowflake developer for one of our premium clients for their PAN India loaction
Read more
Start up Social Commerce based in Indonesia
Start up Social Commerce based in Indonesia
Agency job
via Qrata by Revathi Satish
Bengaluru (Bangalore)
1 - 4 yrs
₹10L - ₹25L / yr
Odoo (OpenERP)
Odoo
odoo
skill iconJava
Spring
+1 more
Job Duties and Responsibilities
We are looking for an experienced full-stack engineer to implement both back-end and front-end
software solutions to serve both internal and external customers. The position entails working in
an agile team to develop Java- and React-based projects that support our system.
● 1 - 4 yrs of Odoo development experience.
● Design, implement and test full-stack solutions using Java, Spring and React
● Design robust spring system that can support 2-5mil users.
● Work alongside other team members to integrate various components into finished
product
● Work closely with product owner to create stories
● Continuously create new and interactive features that would help to improve user
experience and user engagement.
● Assist with troubleshooting of issues as needed
● Participate in the design and architecture of software solutions
● Assist in developing and maintaining continuous integration pipelines
Read more
SICS
at SICS
1 recruiter
Aman Thakur
Posted by Aman Thakur
Mohali
1 - 4 yrs
₹3L - ₹5L / yr
Bid management
Sales
Bidding
Upwork
Job description
  • Min 1 year recent working experience in Business development domain
  • Prior experience of bidding for web and mobile app projects on Upwork or similar platforms
  • Understanding of client requirements and providing solutions
  • Experience of handling international clients and leading project to conversions
  • Candidate should have good communication skills both written and Oral
  • Candidate should be a self-learner with strong desire to grow in an organization.
  • Should have a professional sales approach with a zeal to generate business

Roles and Responsibilities:
  • Place bids on online portals like Upwork, Freelancer, Guru etc. using company account
  • Placing genuine and relevant data on bids as per the requirements specified by the client
  • Managing accounts on these platforms and optimizing the company profile
  • Generating leads from these portals and handling the communication with the client during pre-sales stage
  • Providing estimates to clients and leading project towards closure
  • Daily reporting to manager for work done and defining strategies
Read more
ICloudEMS
at ICloudEMS
3 recruiters
Annu Nagrare
Posted by Annu Nagrare
Remote only
0 - 19 yrs
₹2L - ₹12L / yr
skill iconPHP
skill iconLaravel
MySQL

The ideal candidate is a highly resourceful and innovative developer with extensive experience in the layout, design and coding of websites specifically in PHP format. You must also possess a strong knowledge of web application development using PHP programming language and MySQL Server databases. 

 

Responsibilities

 

- Who can understand and demonstrate to maintain Data Quality in high volume data  systems.

- One who can understand and can deliver highly tested system

- Who can routines to test their own code using negative sql concepts.

- Who can use OOP concepts with same class being used everywhere.

- Knowledge in Angular.js and Laravel is mandatory

- College degree is not mandatory

- hike on last salary will be given

-Full time / Remote job

-Can share cv 

 

Thanks & Regards,

Annu

 

 

Read more
Rapido
at Rapido
16 recruiters
G Nagesh
Posted by G Nagesh
Bengaluru (Bangalore)
8 - 15 yrs
₹40L - ₹70L / yr
Architecture
Technical Architecture
Solution architecture
Information architecture
Java Architecture for XML Binding (JAXBJava Architecture for XML Binding...
+10 more

Rapido is India’s largest bike taxi player focused on solving the first and last mile connectivity problem for India. The primary focus is mobility and changing all facets of mobility across India. We believe that 2 Wheeler are the right mode of transport for developing countries like India and have much more scope than 4 wheelers, which is also reflected in the fact that the number of 2 wheelers is significantly more than the number of 4-wheelers.We have operations in close to 100 cities and are the undisputed market leader in this space. Growing close to 500% year-on-year, we have ambitious targets set for ourselves in the future as well.

What you will do :   

We are looking for a Technical Architect to design the structure of our IT systems and oversee programs to ensure the proper architecture is implemented.

Should have experience in data modelling, distributed system design, Microservice architecture and communications protocol and is passionate about writing code and the art of management

In this role, you should be an excellent communicator who is able to translate complex requirements into functional architecture. We'd also like you to have hands-on experience on software development and be able to manage complex programs. Overseeing development and implementation of programs. Providing technical leadership and support to software development teams. Your goal will be to ensure our internal IT framework operates properly.

Responsibilities:

  • Understand company needs to define system specifications
  • Plan and design the structure of a technology solution
  • Communicate system requirements to software development teams
  • Evaluate and select appropriate software or hardware and suggest integration methods
  • Oversee assigned programs (e. g. conduct code review) and provide guidance to team members
  • Assist with solving technical problems when they arise
  • Ensure the implementation of agreed architecture and infrastructure
  • Address technical concerns, ideas and suggestions
  • Monitor systems to ensure they meet both user needs and business goals

Requirements:

  • Proven experience as a Technical Architect
  • Hands-on experience with software development and system administration
  • Understanding of strategic IT solutions
  • Experience in project management and service-oriented architecture (SOA)
  • Knowledge of selected coding languages (e. g. JavaScript, Java)
  • Familiarity with various operating systems
  • Experience in cloud technologies
  • Excellent communication skills
  • Problem-solving aptitude
  • Organisational and leadership skills

Role Competencies:

  • Proven work experience as a Back-end developer.
  • Hands on experience with programming languages like Java/NodeJS/Golang, JavaScript, Familiarity with Git,
  • Database (SQL/Mysql/NO SQL).Good to have Kafka/queuing/messaging system.
  • Familiarity with front-end languages (e.g. HTML, JavaScript and CSS)
  • Strong knowledge of design principles, user interfaces, web standards and usability.

Functional Behavioral:

  • Excellent analytical and time and people management skills.
  • Teamwork skills with a problem-solving attitude.
Read more
Civil Maps
at Civil Maps
4 recruiters
Rupa Lakshmi Nallamalli
Posted by Rupa Lakshmi Nallamalli
Hyderabad
5 - 8 yrs
₹25L - ₹30L / yr
skill iconNodeJS (Node.js)
skill iconMongoDB
skill iconHTML/CSS
skill iconAngular (2+)
Civil Maps, a provider of HD mapping technology for fully autonomous vehicles, has raised $17 million from leading investors such as Arm, Ford Motor Company, StartX Stanford, Yahoo co-founder Jerry Yang’s AME Cloud Ventures. Our mission is to enable machines to safely and efficiently navigate the world. We are a leader in creating scalable HD Semantic Maps and location-aware products using machine learning and artificial intelligence. Learn more: bit.ly/cmlocvideo Minimum qualifications: Bachelor’s degree in CS or EE. 4 or more years of professional working experience Skills: C++, HTML5, CSS, Responsive design, Node.js, Javascript, MongoDB, REST APIs Experience building and deploying applications in a hybrid environment (like AWS and Datacenter). Preferred qualifications: Sound mathematical fundamentals, particularly linear algebra Strong hands-on skills designing and developing large scale systems Experience with software development for GIS or mapping applications Experience working with visualization of 3D datasets and graphics using WebGL, ThreeJS, etc Experience working with sensor data including GPS, Lidar, Camera, Radar, etc Ability to work with cross-functional teams at a rapid pace with minimal assistance and ambiguous requirements. Excellent interpersonal and communication skills. This position provides a tremendous platform for self-learning, enormous growth potential and once-in-a-lifetime opportunity to make an impact on the future of the AV Industry. Apply Now.
Read more
Ionos Networks
at Ionos Networks
2 recruiters
Rashmi Shastry
Posted by Rashmi Shastry
Bengaluru (Bangalore), Bengaluru (Bangalore)
5 - 10 yrs
₹5L - ₹20L / yr
Object C/Swift (MAC)
VC++ (Windows)
QT
C/C++ (Linux)
skill iconGo Programming (Golang)
Experienced person to develop desktop class (native) GUI application front-end. Experience in GUI development on MAC & Windows (Linux is an added plus). Programming experience in one or mode frameworks - such as Xcode, Visual Studio, QT/WxWidgets will be required.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos