Cutshort logo
BlueCloud logo
Tech Support Engineer
Tech Support Engineer
BlueCloud's logo

Tech Support Engineer

Gunjan G's profile picture
Posted by Gunjan G
1 - 3 yrs
₹3L - ₹6L / yr
Pune
Skills
Tech Support
Relational Database (RDBMS)
skill iconMongoDB
skill iconRedis
NewRelic
AppDynamics
Zendesk
JIRA
skill iconPython
skill iconNodeJS (Node.js)

Job Brief

 

Role and Responsibilities:

 

  • Provide technical assistance to the customers by performing the following duties:
  • Take control of and resolve complex technical and escalated customer problems
  • Should have excellent communication & troubleshooting skills.
  • Document and simulate complex customer issues to find solutions and fixes to customer inquiries and problems and dispatch additional service as necessary.
  • Identify and provide inputs to Product and Engineering teams on unique and/or recurring customer problems.
  • Ability to Collaborate, work alongside, and build mutually beneficial relationships with cross-functional teams (Customer Happiness, Customer Success, Sales, Product, Engineering).
  • Perform routine maintenance of internal services as and when required.
  • Ability to analyze, research, and solve technical and unique problems.
  • Good in computer science fundamentals.
  • Creative, independent, self-motivated, and willing to learn new technologies.
  • Prepare accurate and timely reports.

 

Skill and Requirements:

 

  • Good understanding of QA methodologies and processes.
  • Good command of Linux CLI tools - including system administration, data analysis and munging.
  • Excellent command and understanding of databases like RDBMS, Mongo, and key-value stores like Redis.
  • Proficiency in at least one scripting language python, node, etc.
  • Have prior experience in testing back-end systems that involve interaction with multiple restful services.
  • Must be able to think proactively; excellent follow-through and attention to detail.
  • Knowledge of distributed applications/service-oriented applications is a plus.

 

Good to have:

 

  • Knowledge of Kibana/ElasticSearch
  • Knowledge of Error Monitoring Tools like Sentry, StackDriver, etc.
  • Knowledge of APM tools like New Relic, App Dynamics, Ruxit, etc.
  • Knowledge of support tools like FreshDesk, Jira Helpdesk or Zendesk.

 

Required Experience and qualifications:

 

  • Should have an engineering / BSc / equivalent degree with 1 - 2 years of relevant work experience.
  • Ability to work independently and efficiently to meet deadlines and SLAs.
  • Ability to promptly answer & support-related tickets, chats, emails and phone calls.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About BlueCloud

Founded :
2016
Type :
Product
Size :
20-100
Stage :
Raised funding

About

BlueCloud proudly stands at the forefront of data and analytics, GenAI, and cloud transformation. As a leading Snowflake partner, we offer our clients tailored solutions using the latest cloud technologies. Our suite of premium services includes digital strategy, data engineering and analytics, digital services, and cloud operations—all offered at competitive rates, thanks to our unique flexible delivery model.

At BlueCloud, we provide a dedicated Innovation team for strategic and execution support to implement effective business strategies and technology solutions for our diverse clientele, which spans Fortune 500 companies, mid-market firms, and startups. Our commitment is steadfast in fostering customer success within the dynamic GenAI landscape. We prioritize innovation, exceptional customer service, and the cultivation of employee engagement.

For deeper insight into our capabilities and the real-world impact we create, we invite you to visit our website at www.blue.cloud.

Read more

Connect with the team

Profile picture
Samyaka Lokhande

Company social profiles

linkedin

Similar jobs

Kolkata
5 - 7 yrs
₹12L - ₹15L / yr
Automation
iot
SCADA
PLC
HMI
+14 more

Designation: Automation & IoT Engineer (Water Treatment)


Key responsibilities: 

  • Design, implement, and maintain automation systems (SCADA, PLC, HMI) tailored for groundwater treatment plants, ensuring seamless integration with existing infrastructure.
  • Program and configure PLC/SCADA systems for process automation of pumps, valves, filters,dosing systems, chemical treatment, backwashing, sludge handling, and other water treatment operations.
  • Integrate IoT-based real-time monitoring solutions including flow meters, pressure transmitters,water level sensors, and water quality instruments (pH, turbidity, TDS, conductivity, chlorine
  • residual, etc.).
  • Develop and configure data acquisition systems (DAQ) to collect, process, and analyze operational parameters, ensuring availability of accurate real-time and historical data.
  • Set up dashboards and cloud-based remote monitoring platforms for centralized control,reporting, and decision-making across multiple plant sites.
  • Ensure reliable industrial communication protocols (Modbus RTU/TCP, Profibus, OPC-UA, MQTT,Ethernet/IP, LoRa, GPRS/4G/5G) for smooth data exchange between PLCs, IoT devices, and cloud servers.
  • Conduct system testing, troubleshooting, diagnostics, and preventive maintenance of PLCs,SCADA servers, HMIs, sensors, actuators, and communication networks to minimize downtime.
  • Collaborate with process engineers and plant operators to optimize plant performance through advanced control strategies (PID tuning, VFD integration, energy optimization, predictive
  • maintenance).
  • Design and implement cyber security measures to protect automation & IoT systems from unauthorized access, malware, and data breaches.
  • Prepare and maintain technical documentation including control logic diagrams, wiring diagrams,SOPs, and system manuals.
  • Coordinate with vendors and contractors for procurement, installation, and commissioning of automation hardware/software.
  • Support plant expansion and upgradation projects by evaluating new automation technologies and IoT solutions.
  • Train and mentor plant operators on SCADA/HMI usage, alarm handling, and IoT dashboards to improve operational efficiency.
  • Generate periodic performance reports on plant automation, IoT monitoring, energy consumption and water quality compliance.
Read more
Codingplace
at Codingplace
2 candid answers
Krishnareddy Mandha
Posted by Krishnareddy Mandha
Remote only
5 - 12 yrs
₹8L - ₹24L / yr
Functional testing
Regression Testing
Selenium
cypress
RESTful APIs
+1 more

Are you a skilled QA Engineer looking for an exciting remote opportunity to ensure the quality of innovative and high-impact projects? We’re seeking a detail-oriented QA professional with strong expertise in manual and automated testing to join our growing team. If you’re passionate about delivering flawless user experiences and thrive in a remote environment, we’d love to hear from you!



Key Responsibilities:


  • Collaborate with developers and stakeholders to understand requirements and acceptance criteria.
  • Design, develop, and execute manual and automated test cases for web applications.
  • Perform functional, regression, integration, and performance testing.
  • Identify, track, and prioritize defects using bug tracking tools (e.g., JIRA).
  • Ensure product quality by maintaining test documentation and clear reporting.
  • Contribute to CI/CD pipelines by integrating automated tests.
  • Stay updated with the latest QA tools, frameworks, and best practices.



Requirements:


  • Minimum 5+ years of experience in software testing (manual & automation).
  • Strong understanding of QA methodologies, tools, and processes.
  • Hands-on experience with test automation frameworks (e.g., Selenium, Cypress, Playwright).
  • Proficiency in using bug tracking and test management tools.
  • Knowledge of API testing tools (e.g., Postman, Newman, REST Assured).
  • Familiarity with CI/CD pipelines and cloud environments is a plus.
  • Excellent analytical, problem-solving, and communication skills.
  • Ability to work effectively in a remote, distributed team environment.



Perks and Benefits:


  • Competitive salary with remote work flexibility.
  • Opportunity to work with global clients and cutting-edge projects.
  • Skill enhancement and professional growth through automation and QA best practices.
  • Collaborative virtual team culture that values quality and innovation.
Read more
strektech
Megha Sharma
Posted by Megha Sharma
Pune
5 - 12 yrs
₹20L - ₹24L / yr
VSAM

Key Skills Required:

Primary Skills:

o COBOL

o JCL (Job Control Language)

o VSAM (Virtual Storage Access Method)

Job Responsibilities:

 Design, develop, test, and maintain mainframe applications using COBOL, JCL, and VSAM.

 Perform impact analysis, troubleshooting, and performance tuning.

 Collaborate with cross-functional teams to understand business requirements and translate

them into technical solutions.

 Ensure adherence to coding standards and participate in code reviews.

 Work independently on tasks with minimal supervision and deliver high-quality code within

deadlines.

Eligibility Criteria:

 Minimum 5 years of hands-on experience in mainframe development.

 Strong problem-solving and debugging skills.

 Good communication and team collaboration abilities.

 Willingness to work from the Pune office.

Interview Mode:

Weekend Drive – Virtual Interviews scheduled for 28th & 29th June

Read more
P99soft
Sudheer Kumar
Posted by Sudheer Kumar
Pune
7 - 12 yrs
₹15L - ₹35L / yr
MS SQLServer
Microsoft SQL Server Data Tools
SQL Server Integration Services (SSIS)
SSIS
Microsoft SSIS
+2 more
  • 6-8 years direct experience as a SQL Developer.
  • 3+ years’ experience in ETL tools like SSIS, SSRS- Reports
  • Proven Microsoft T-SQL skills.
  • 3+ years of Data Analysis in a financial institution is preferred.
  • Demonstrated knowledge of large, relational databases and data structures.
  • Strong experience in database security
  • Strong understanding of ETL concepts.
  • Proficient in standard business and database software including: MS Office, MS Access, and SSMS.
  • Experience with Agile using JIRA software, Confluence or combination of both.


Read more
CIEL HR Services
Remote only
6 - 8 yrs
₹1L - ₹14L / yr
skill iconPython
skill iconKubernetes
Ansible
Terraform
Linux
Relevant Experience: 6 Years

Bachelor’s degree in computer science or other technical/scientific discipline

● Solid experience with cloud environments like Azure, GCP, AWS 

● Proficient with CI/CD tools such as CircleCI, Travis, Jenkins, Ansible, Terraform, Puppet, Chef 

● Strong expertise in Serverless architecture, Kubernetes cluster, and service mesh. 

● Strong hands-on experience with monitoring tools such as Prometheus 

● Ability to program with one or more high-level languages, such as Python, Java, Ruby, and JavaScript 

● Familiar with Git 

● Experience with performance monitoring and optimization. Ideally worked on large scale e-commerce projects 

Read more
Best Roadways
at Best Roadways
1 recruiter
Suyashh Gupta
Posted by Suyashh Gupta
Mumbai
3 - 7 yrs
₹4L - ₹6L / yr
Client Servicing
Account Management
Communication Skills
Marketing
Sales
New Business Development • Generating business leads from the existing database, through references, existing clients, etc • Identify potential prospects and contact them for meetings • Cold call as appropriate within the market to ensure a robust pipeline of opportunities • Prospect for potential new clients and turn this into increased business leading it to closure and meet sales targets • Meet potential clients and the decision makers within the client company • Research for new Corporate leads on internet, Social/ Professional websites, etc Contracts & Quotation • Develop proposals and coordinate with the superiors for the quotation. • Follow up with the superiors on the business margins and final rates to be proposed to the client. • Revise the quotation in line with the margins in case of negotiation. • After the confirmation on final rates with superiors & Client, prepare the contract and send to the client. • Keeping a track of clients’ contract expiry and pitching for renewals Key Accounts Management • Handle the Operations Activity of clients like Anchor/USV/TVS LS which includes the client requirement of transport. • Understanding the requirement from the client and coordinating with Booking department to arrange & book the vehicle. • Ensuring that entire process of transportation happens smoothly & seamlessly Follow up & Coordination • Collect the consignment details from the client like Pickup location, Destination of consignment, Pickup date, etc. • Sending the client details to the Booking team for processing the Transaction • Coordinate with the billing team for the invoices • Follow up with the Dispatch Team on the status of the transportation • Ensuring smooth completion of the Client Booking in connection with the Dispatch team • Follow up for the payments from the client MIS/Documentation • Providing the monthly Sales MIS Report to the supervisor
Read more
ALSOFT PVT LTD
at ALSOFT PVT LTD
1 recruiter
Jhilik Biswas
Posted by Jhilik Biswas
Kolkata
0 - 2 yrs
₹1L - ₹2L / yr
Web design
Digital Marketing
skill iconHTML/CSS
skill iconJavascript
Google Adsense
+3 more

Job Title- Web Designer cum digital marketer

Job Code- JOB004

JOB Description –  In search of a competent, talented web designer cum digital marketer with amazing user experiences, an eye for clean and artful web designs, and also has superior user interface design skills. Possess the ability to transform high–level requirements into interactive, intuitive, functional designs and artifacts. Skilled and proficient at growing the company’s presence in multiple digital channels.  We are looking for an ambitious, energetic one who can take responsibility to change the business spectrum from tech to marketing to the next level.

 

Responsibilities-:

  1. Plans and executes all web, SEO/SEM, database marketing, email marketing social media, and display advertising campaigns
  2. Designs, builds as well as maintains our social media presence
  3. Brainstorms new and creative growth strategies through digital marketing
  4. Conceptualizing website designs ideas, bringing simplicity and user-friendliness
  5. Quality to present and defend designs and key deliverables to peers and clients
  6. Establish goals and priorities for increasing customer loyalty and building a better brand
  7. Collaborates with internal teams to create landing pages and optimize user experience
  8.   “Know your audience” strategy . He/she must look at the demographics that is being targeted as audience plays an integral part in the look and function of the website
  9. Has liaison and collaborates with agencies and other vendor partners
  10. Measures and reports performance of all digital marketing campaigns and provides thought leadership and perspective

 

Requirements:

  • Full grasp on the English language is a must
  • Demonstrable graphic design skills with a strong portfolio
  • Proficiency in Photoshop, Illustrator, InDesign, Dreamweaver, Corel Draw, and other visual design and wire-framing tools
  • Excellent visual design skills with sensitivity to user interaction
  • Up to date with the latest web designs, techniques, and technologies trending in the market
  • Candidate should be adept to HTML, HTML5, CSS, CSS3 and JavaScript for rapid prototyping
  • Time management and planning skills. To regularly update tech blogs for the company website.
  • Gift of building rapport with colleagues. Should have skills to work under pressure and the ability to work within a team.
  • Having experience in Google AdSense and Graphic Design for SMM is highly recommended.
  • Proficient to use the latest software for presenting a range of graphics for the client’s Website, Logo, Banner, Brochure, and Graphic designs.
  • To perform keyword research and analysis for the company as well as clients. Should be very proficient with online keyword analysis tools like Google Keyword Planner, WordTracker, Keyword Discovery, etc.
  • Experience in Lead Generation Campaigns.

 

Experience – 0-2 years

 

Education- Any graduates in any specialization.  

  • But should have a full grip on computer programming, math, coding, and graphic design.
  • Having good knowledge of English(R/W/S) is eligible for this post.
  • Having diploma in Digital marketing is highly expected.

 

Positions- 2+

 

Salary- As per the industry standards

 

 

  

                                                          

Read more
Bullhorn Consultants
at Bullhorn Consultants
4 recruiters
vidya venugopal
Posted by vidya venugopal
Bengaluru (Bangalore)
5 - 7 yrs
₹1L - ₹20L / yr
skill iconRuby
skill iconRuby on Rails (ROR)
skill iconPython
Automation
Linux/Unix

Job Requirements:       

·        Bachelor’s degree (minimum) in Computer Science or Engineering.

·        Minimum 5 years of experience working as a senior–level Software Engineer

·        Excellent programming and debugging skills in RoR and Python

·        Experience in web development and automation

·        Experience developing on Windows and Linux systems 

Although not required, the following are a plus: 

·        Experience working with Build scripts, Shell scripts, Makefiles

·        Experience with Jenkins and other CI/CD tools

·        Knowledge of RESTful web services and docker

Read more
Peoplegrove
at Peoplegrove
3 recruiters
Madhumita Banerjee
Posted by Madhumita Banerjee
Remote only
3 - 6 yrs
₹10L - ₹15L / yr
DevOps
skill iconKubernetes
skill iconDocker
skill iconAmazon Web Services (AWS)
Windows Azure
+1 more
This posting is for an India-based engineer. We are not looking for part-time contractors, so please only apply if you're looking for a full-time position.
 
What does a Devops Engineer do at PeopleGrove?
 
PeopleGrove has built a dynamic cloud-based software platform for universities, companies, and nonprofits to power mentoring and networking initiatives. As a devops engineer , you'll become an integral member of a small team of engineers, working on our kubernetes cluster. Some of the practices we employ are Infrastructure automation, Continuous Integration/deployment, Configuration management, Microservices, serverless computing, Monitoring, Database management.

Projects you'll be working on:

    • We're focused on enhancing our product for our clients and their users, as well as streamlining operations and improving our technical foundation.
    • Writing scripts for procurement, configuration and deployment of instances (infrastructure automation) on GCP
    • Managing Kubernetes cluster
    • Manage product and services like VPC, Elasticsearch, cloud functions, rabbitMQ, redis servers, postgres infrastructure, app engine, etc. 
    • Supporting developers in setting up infrastructure for services
    • Manage and improve microservices infrastructure
    • Managing high availability, low latency applications 
    • Focus on security best practices to ensure assist in security and compliance activities

Requirements

    • Minimum 3 years experience as DevOps
    • Minimum 1 years' experience with Kubernetes Cluster (Infrastructure as code, maintaining and scalability). 
    • BASH expertise, node or python professional programming experience
    • Experience with setting up, configuring and using Jenkins or any CI tools, building CI/CD pipeline
    • Experience setting microservices architecture
    • Experience with package management and deployments
    • Thorough understanding of networking. 
    • Understanding of all common services and protocols
    • Experience in web server configuration, monitoring, network design and high availability
    • Thorough understanding of DNS, VPN, SSL

Technologies you'll work with:

    • GKE, Prometheus, Grafana, Stackdriver
    • ArgoCD and GitHub Actions
    • NodeJS Backend
    • Postgres, ElasticSearch, Redis, RabbitMQ
    • Whatever else you decide - we're constantly re-evaluating our stack and tools
    • Having prior experience with the technologies is a plus, but not mandatory for skilled candidates.

Benefits

      • Remote Option - You can work from location of your choice :)
      • Reimbursement of Home Office Setup
      • Competitive Salary
      • Friendly atmosphere
      • Flexible paid vacation policy
 
At PeopleGrove, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. PeopleGrove is proud to be an equal opportunity workplace.
 
Read more
Our client company is into Health care. (A1)
Our client company is into Health care. (A1)
Agency job
via Multi Recruit by Chandrala P
Hyderabad
1 - 3 yrs
₹4L - ₹5L / yr
Marketing
Customer Retention
User Engagement
Web Engagement
Retention Marketing Strategies
+5 more
  • Create Email, SMS & push campaigns to increase conversions rates & repeat purchases
  • creating user journeys using marketing automation tool (web engage) to increase retention rates (purchases from returning users)
  • A/B testing the campaigns to increase CTRs, open rates & conversions from the campaigns

Requirement

  • Should have exposure of working on D2C (Direct to Consumer)/B2C (Business to Consumer) brands E-commerce websites

Skill required

  • Expertise in creating email & SMS campaigns
  • Analytical mindset
  • Prior experience with web engage is an added advantage
  • Candidates working for B2C or D2C background is mandatory.
  • Expertise in retention and retargeting campaigns is an added value.
  • Candidates who can join immediately or max 15 days can apply
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos