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Job Brief
Role and Responsibilities:
- Provide technical assistance to the customers by performing the following duties:
- Take control of and resolve complex technical and escalated customer problems
- Should have excellent communication & troubleshooting skills.
- Document and simulate complex customer issues to find solutions and fixes to customer inquiries and problems and dispatch additional service as necessary.
- Identify and provide inputs to Product and Engineering teams on unique and/or recurring customer problems.
- Ability to Collaborate, work alongside, and build mutually beneficial relationships with cross-functional teams (Customer Happiness, Customer Success, Sales, Product, Engineering).
- Perform routine maintenance of internal services as and when required.
- Ability to analyze, research, and solve technical and unique problems.
- Good in computer science fundamentals.
- Creative, independent, self-motivated, and willing to learn new technologies.
- Prepare accurate and timely reports.
Skill and Requirements:
- Good understanding of QA methodologies and processes.
- Good command of Linux CLI tools - including system administration, data analysis and munging.
- Excellent command and understanding of databases like RDBMS, Mongo, and key-value stores like Redis.
- Proficiency in at least one scripting language python, node, etc.
- Have prior experience in testing back-end systems that involve interaction with multiple restful services.
- Must be able to think proactively; excellent follow-through and attention to detail.
- Knowledge of distributed applications/service-oriented applications is a plus.
Good to have:
- Knowledge of Kibana/ElasticSearch
- Knowledge of Error Monitoring Tools like Sentry, StackDriver, etc.
- Knowledge of APM tools like New Relic, App Dynamics, Ruxit, etc.
- Knowledge of support tools like FreshDesk, Jira Helpdesk or Zendesk.
Required Experience and qualifications:
- Should have an engineering / BSc / equivalent degree with 1 - 2 years of relevant work experience.
- Ability to work independently and efficiently to meet deadlines and SLAs.
- Ability to promptly answer & support-related tickets, chats, emails and phone calls.
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About Zoop.one
About
We are a happy team of millennial's and Gen-Z who love working on advancing our products and offerings. We’ve gone from one verification API to an entire platform, helping 200+ clients in streamlining their onboarding process, make it effortless with the help of sophisticated engineering, data and a drive to make things better everyday.
Our platform aims to bring a change in the current KYC process and make it extremely secure and consent-driven by enabling users with a Universal Digital Identity. Zoop.One powers the futuristic business on-boarding process, enabling Identity, merchant, financial and asset verification very unconventionally. We are working towards building one digital identity for all, ever accessible, ever helpful.
We hoot - ’Zoop.one is the future of identity
What’s working at Zoop.one like?
Absolute freedom to know and grow, become wiser to help us in our journey to transform identity management. We value ownership and interests. We give you not one but many hats. We value your acumen, authenticity and appreciate sophistication. We will always be thankful for your contribution anywhere across teams.
Our teams are go-getters and over-achievers who function across product and business to deliver outstanding products to solves real world business problems at scale. We imbibe a deep sense of ownership and responsibility among each other, work ethics are you real charm. At Zoop.one, we are fostering an environment of shared responsibilities, mutual respect and authenticity in individuals, an ultimate work life is the goal.
And you are..Your contribution at Zoop.One is way more than your work, we value work ethics, collaborative spirit and making sure that everyone is equally excited about the things we pursue at Zoop.One. We love learning by doing, getting into the heart of things and spearheading things even outside your KRAs if need be. Someone who doesn’t get tired of getting better each day and making sure that your contribution to company is growing and growing each day alongside us. We like working with people who are confident in their abilities to grow horizontally and vertically.
Working at Zoop.one means managing yourself, taking ownership of your goals and finding your way out. All of us are troubleshooters and we expect you to be one too. Discipline is the most important ingredient at Zoop.one and we welcome people who love work ethics and have a spirit to be better everyday.
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Position Overview:
We are seeking a highly skilled and experienced Junior Designer to join our dynamic team. The Junior Designer will be responsible for leading design projects, collaborating with cross-functional teams, and ensuring the delivery of high-quality design solutions. The ideal candidate should have a strong portfolio showcasing their design expertise, excellent communication skills, and a passion for innovation.
Responsibilities:
- 2 ) Collaborate with Cross-Functional Teams: Work closely with stakeholders, including product managers, engineers, and marketing teams, to understand project requirements and translate them into effective design solutions.
- 3) Creative Direction: Provide creative direction and mentorship to junior designers, guiding them in the development of their skills and the execution of design projects.
- 4) Conceptualize and Design: Generate innovative design concepts and develop them into polished visual designs across various mediums, including digital and print.
- 5) User-Centric Design: Advocate for user-centered design principles, conducting user research and incorporating feedback to improve the usability and effectiveness of designs.
- 6) Brand Consistency: Ensure consistency and alignment with brand guidelines across all design assets and communication channels.
- 7) Stay Updated: Keep abreast of industry trends, design tools, and emerging technologies, integrating them into design processes as appropriate.
- 8) Quality Assurance: Conduct thorough quality assurance checks on design deliverables to ensure accuracy, functionality, and alignment with project requirements.
- 9) Presentation Skills: Present design concepts and solutions to stakeholders in a clear and compelling manner, incorporating feedback and iterating on designs as necessary.
- 10) Project Management: Manage multiple projects simultaneously, prioritizing tasks effectively and communicating project status updates to relevant stakeholders.
Qualifications:
*Bachelor's degree in Graphic Design, Visual Communication, or a related field.
*Minimum of 2 years of experience in a design role, with a strong portfolio demonstrating proficiency in graphic design, typography, and layout.
*Expertise in design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign), Sketch, or similar tools.
*Solid understanding of user interface (UI) design principles and best practices.
*Strong conceptual thinking and problem-solving abilities.
*Excellent communication and interpersonal skills, with the ability to articulate design concepts and rationale effectively.
*Proven track record of delivering high-quality design solutions in a fast-paced environment.
*Ability to work collaboratively in a cross-functional team setting.
*Experience with motion graphics, animation, or prototyping tools is a plus.
*A passion for design and a desire to push the boundaries of creativity.
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Responsibilities:
• Take on complex problems that span multiple components and teams.
• Independently own one or more multiple modules, which include: requirement analysis, design, development, maintenance & support
• Write extensive, efficient code to address complex modules that handle the interaction between multiple components.
• Rapidly iterate to add new functionalities and solves complex problems with simple and intuitive solutions
• Produce architecture with clean interfaces, that are efficient and scalable
• Participate and contribute to architectural discussions
• Solve production issues. Investigate and provide solutions to minimize the business impact due to the outage
• Continuously improve performance metrics of modules you own.
• Collaborate effectively across teams to solve problems, execute and deliver results
Requirements:
• Experience: 2+ years
• A Bachelor's or Master's Degree in Computer Science
• Software engineering and product delivery experience, with a strong background in algorithms
• Experience in architecting & building real-time, large-scale e-commerce applications
• Experience with high-performance websites catering to millions of daily traffic is a plus
• Excellent command over Data Structures and Algorithms
• Experience with web technologies, Go/Java/Python
• Language: GO or Python
• Strong expertise in DS and Algo
• Strong leadership skills - have experience mentoring, building products from scratch or incumbent in design and architecture.
• Have worked in the scaling of the system right from scratch.
• Someone worked in small user base to a large user base and wrote optimized code
• Both HLD and LLD
• Initiate/ participate in user research initiatives and insights to drive design decisions
• Translate user needs and business goals into innovative products that provide an engaging
user experience.
• Collaborate effectively with cross functional teams right from Design, Product Management, to
Engineering
• Practice design thinking, understand ‘jobs to be done’ framework, agile and lean UX
methodologies
• Create design deliverables like customer journey maps, user flows, information architecture
and wireframes
• Ability to rapidly prototype new products to flesh out the ideas and get feedback from clients
before committing to development work
• Manage shifting priorities, deliver pixel perfect products, and consistently meet project
deadlines.
• Ensure the quality of the design throughout the development cycle.
Job Requirements:
Ideally a person should have had the below experiences / possess the below abilities to succeed
in this role:
• Proven problem solving skills with the ability to understand complex ideas
• A portfolio that demonstrates a user centred design process, interaction and visual design skills
with experience designing web apps/ cross platform products in the consumer as well as
enterprise space.
• Should be self-driven and proactively look at improving user workflows of existing products.
• Should have the ability to thrive in ambiguity.
• Have demonstrated ability to conduct user research, usability testing to uncover unarticulated
user needs, usability issues etc
• Good learning ability to grasp new domains and comfort to understand both depth and breadth
across the technology platform(s)
• Should be a team player and be comfortable collaborating across teams.
• Should possess good communication skills to articulate the design process and design
decisions to stakeholders.
• Should be proficient in developing and documenting detailed user experience specifications.
• Knowledge of design tools like Figma, Adobe XD etc
About CercleX:-
CercleX is a digital technology platform which is a leading https://cerclex.com/blog/waste-management-in-india/">waste management company in India with an extended outlook of circularity through its various ventures into the field of sustainability.
We have received FICCI Impactful Cleantech Startup Award, MeitY Emerging Startup Award, TVS Capital Budding Nxt Gen Entrepreneur Award, and many more for our digital solutions enabling transactions between waste generators, and aggregators, processors, and bringing in complete transparency, traceability to the waste ecosystem.
https://play.google.com/store/apps/details?id=com.scrapmarketCCX">Cercle X ScrapMarket is an app that helps you buy and sell scrap by connecting 100% verified buyers and sellers of scrap across India.CercleX helps brands to accomplish their sustainability targets with https://cerclex.com/extended-producer-responsibility/">Extended Producer responsibility and research solid waste managemet on the environment to ensure the environment is eco free.
Job Description:-
Brand Managers are the people who shape a company’s outward image. To do that, you’ll need to uncover consumer insights and deliver innovative marketing campaigns. We’ll turn to you to learn what can attract our customers and prospects and how we can improve customer experience.
Cerclex is looking for an experienced Brand Manager to help us build our brand and raise brand awareness. You’ll work across all levels and departments of our organization to find what makes us unique and communicate it to the world.Ultimately, you’ll help us improve our company’s reputation and drive growth.
Responsibilities:
- Analyze brand positioning and consumer insights.Stay current on market trends and competitive activity
- Translate brand elements into plans and go-to-market strategies
- Manage a team of marketing people working on brand initiatives
- Lead creative development to motivate the target audience to “take action”
- Establish performance specifications, cost and price parameters, market applications and sales estimates
- Measure and report performance of all marketing campaigns, and assess ROI and KPIs
- Monitor market trends, research consumer markets and competitors’ activities
- Align the company around the brand’s direction, choices and tactics
Requirements:
- Bachelor's degree in Marketing, Business, or related field. MBA preferred.
- 3-5 years of experience in brand management, brand marketing, or marketing management
- Experience managing a brand across multiple markets
- Creative thinker and problem solver
- Strong communication skills
- Project management experience, with a solid understanding of project management principles and techniques
- Past experience of working with startups is preferred
- Metric driven marketing Strategies & Campaigns
- Digital & Social Media Marketing
- Experience in Market Research & Consumer Insights is preferred
- Ability to Advertise & Activate Campaigns
Roles & Responsibilities :
- Participate in ideation of marketing strategy for various products across different geographies
- Plan, ideate and create content with the help of tools and external agencies/freelancers.
- Manage PR & Events for the entire organization.
- Understand and implement best marketing practices in the B2B SaaS industry
- Implement tools to automate marketing & content creation tasks
- Evaluate and deploy vendors, manage relationships, and own deliverables through constant communication
Mandatory Requirements :
- Excellent written and verbal communication (must)
- Min 7+ years of experience in marketing and/or content management in previous roles
- A strong understanding of the B2B SaaS industry or Retail industry.
- Ability to produce results in a fast-paced environment aligned with the organization's priorities
- Entrepreneurial, self-motivated, and ability to prioritize
- A strong focus on generating insights and data-backed decisions
- Familiarity with Digital Marketing tools will be a big plus
What is in it for you :
- Explore different facets of marketing in a fast-paced B2B environment
- Drive initiatives and set processes for scalable growth
- Closely work with Top management to craft compelling brand messaging
- Immense opportunity to join a team that is growing fast at an early stage
If you are looking for a change this is what we can promise you:
You will have challenging problems to solve
You will have flexibility and autonomy to solve problems and deliver solutions
We will provide a highly collaborative environment with skilled and super friendly teammates
We will fully support you in developing software the right way
We won't burden you with useless policies and procedures
We will provide you the tools you need to do your job right
You will be challenged to continually learn new skills and become an expert in cloud computing (over 90% of our employees are AWS Certified)
If that sounds attractive please apply! We'd love to talk to you.
Here are some more details about the position:
You will be hands-on member of the time writing test cases, creating test plans, writing automation, and executing test cases. You will work with a project manager, software development engineers, user experience and interface designers, and customer stakeholders to deliver high quality, scalable and maintainable software solutions.
Responsibilities
Work with software engineers to deliver UI-level tests as they are developing new functionality.
Perform automated and manual testing as required for the project.
Contribute in all phases of the development lifecycle.
Write and implement test cases within the test framework.
Participate in all Agile/Scrum ceremonies, including discussing and writing stories and tests to prepare for upcoming sprints.
Help prepare and produce releases of software components.
Support continuous improvement by investigating alternatives and technologies within the test area.
Drive the team towards continuous deployment.
Required Qualifications
5 years experience manually testing software.
Hands-on experience with setting up and using Selenium and other UI testing frameworks.
Knowledge of Relational Databases, including SQL to look at data.
Experience with development using Agile/Scrum
Openness to learning other technologies including front-end and back-end frameworks.
Able to assess a feature or function definition and determine if it can and should be automated.
Desired Qualifications
Cloud Platforms (Azure, AWS or Heroku)
Git
SourceTree and Bitbucket
Scrum
Project management software - Jira
Using Postman to test Rest APIs
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About Company:
About Job:
As a MEAN stack developer, you should be comfortable around both front-end and back-end coding languages, development frameworks, and third-party libraries. You should also be a team player with a knack for visual design and utility.
We want a team member who strives to develop a first-class codebase using Angular best practices.
Responsibilities
- Write effective, scalable code
- Develop front-end and back-end components to improve responsiveness and overall performance
- Integrate user-facing elements into applications
- Test and debug programs
- Improve functionality of existing systems
- Implement security and data protection solutions
- Assess and prioritize feature requests
- Coordinate with internal teams to understand user requirements and provide technical solutions
Qualifications
- BSc/BE/BTech/ME/MTech/MCA/MCS in Computer Science, Engineering or a related field
- Must have work experience on MongoDB, Expressjs, AngularJs, NodeJS.
- Must have work experience as a React or Angular (Front-end) and Node JS (Back-end) developer. Good to have a working knowledge of NestJS,
- Strong expertise with HTML, CSS, and writing cross-browser compatible code.
- Good understanding of AJAX and JavaScript DOM manipulation Techniques
- Experience with RESTful services
- Hands-on and implements complex Angular modules
- Able to implement automated testing platforms and unit tests
- Understanding of fundamental design principles behind a scalable application
- Proficient understanding of code versioning tools (Git)
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills
Product Designers will use our client's existing design system to produce workflows for enterprise software.
- The most qualified candidate will have experience collaborating with Product teams and Engineers and should be comfortable taking requirements from Product teams to create high fidelity designs and occasional prototypes.
- The Product Designer will ensure that the visual styles embody the business goals of the product, and keep up with best practices and design trends.
Essential Qualifications:
- Minimum of 1-2 years of work experience in the same or similar position required.
- Experience building and shipping software
- Familiarity with Principle, Marvel, Abstract, InVision or Jira applications
- Knowledge of design systems such as Styled Components
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We are looking for an experienced individual to join our engineering teams as a python developer.
You would be responsible for developing solutions as per business requirements. Working closely with a global team of developers and product managers and develop the solution according to the business requirements.
Required/ Must have:
• Be passionate about programming
• Understand requirements, validate assumptions, and design and develop solutions independently for users
• Ability to learn new python skills to deliver solutions
• Writing reusable, testable, and efficient code
• Identify and suggest various opportunities to improve efficiency and functionality.
• An ability to perform well in a fast-paced environment
• Review existing python solutions for quality and provide feedback
• Agile methodology experience with able to translate user stories and features into python code
• Knowledge of Pandas and experience of automating Microsoft excel and preferably other office apps
• Be flexible to learn and undertake other responsibilities as required by the team
Preferable/Good to have:
• Good knowledge in writing QA test cases and performing QA is preferable
• Coordinate with internal teams to understand user requirements and provide technical solutions
• Write and implement software solutions that integrate different systems.
• Work experience with libraries: Win32, Openpyxl, Pypdf, Pandas, Selenium
• Hands on experience with Git repository
• SQL experience is preferred
• Good Interpersonal Skills & Ability to work Independently
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- Design implement and support highly scalable applications and web services using Microsoft technologies (ASP.NET, C#, MVC, WCF, SQL Server, Windows Forms, Web API/Rest API)
- Candidates should have the ability to train and work along with development teams to ensure timelines and quality deliveries.
- Lead project estimations, system architecture and performance engineering of projects
- Support software engineers on the team with guidance, experience, oversight, advice and code reviews
- Work with the quality assurance team to ensure that the software is fully unit tested, can be performance tested, and passes quality requirements
Desired Candidate Profile –
- Candidate needs to have more than 5+ years of experience with IT industry.
- Minimum 5+ years’ experience in designing and developing applications on the .NET platform.
- More than 1+ year of experience with MVC, WCF framework is needed.
- Minimum 1 year of experience in React or Angular or JQuery, HTML, CSS
- Experience in web application Architecture and Development with hands on expertise in delivering solutions based on/customizing ASP.Net 4.0 / MVC and above.
- Expert-level knowledge of SQL Server programming.
- Strong understanding of OOPS fundamentals, Entity Framework, LINQ and REST APIs.
- Good knowledge of SQL Server Reporting Services and Crystal Reports.
- Proficient understanding of code versioning tools (TFS/SVN/Git).
- Proficient understanding of build/release management processes.
- Must have experience of working in Agile/Scrum environment.
- Must have some experience developing Windows-based applications.
- Must possess very good logical, analytical and communication skills.
- Candidates with knowledge of US Mortgage process will be given preference.
- Must be willing to travel abroad for short- and long-term duration.
- Shift timing 11 am- 8 pm, 6 pm- 3 am, 4 pm- 1 am (Candidate needs flexibility for all shift as per client requirements).
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