
Job Brief
Role and Responsibilities:
- Provide technical assistance to the customers by performing the following duties:
- Take control of and resolve complex technical and escalated customer problems
- Should have excellent communication & troubleshooting skills.
- Document and simulate complex customer issues to find solutions and fixes to customer inquiries and problems and dispatch additional service as necessary.
- Identify and provide inputs to Product and Engineering teams on unique and/or recurring customer problems.
- Ability to Collaborate, work alongside, and build mutually beneficial relationships with cross-functional teams (Customer Happiness, Customer Success, Sales, Product, Engineering).
- Perform routine maintenance of internal services as and when required.
- Ability to analyze, research, and solve technical and unique problems.
- Good in computer science fundamentals.
- Creative, independent, self-motivated, and willing to learn new technologies.
- Prepare accurate and timely reports.
Skill and Requirements:
- Good understanding of QA methodologies and processes.
- Good command of Linux CLI tools - including system administration, data analysis and munging.
- Excellent command and understanding of databases like RDBMS, Mongo, and key-value stores like Redis.
- Proficiency in at least one scripting language python, node, etc.
- Have prior experience in testing back-end systems that involve interaction with multiple restful services.
- Must be able to think proactively; excellent follow-through and attention to detail.
- Knowledge of distributed applications/service-oriented applications is a plus.
Good to have:
- Knowledge of Kibana/ElasticSearch
- Knowledge of Error Monitoring Tools like Sentry, StackDriver, etc.
- Knowledge of APM tools like New Relic, App Dynamics, Ruxit, etc.
- Knowledge of support tools like FreshDesk, Jira Helpdesk or Zendesk.
Required Experience and qualifications:
- Should have an engineering / BSc / equivalent degree with 1 - 2 years of relevant work experience.
- Ability to work independently and efficiently to meet deadlines and SLAs.
- Ability to promptly answer & support-related tickets, chats, emails and phone calls.

About BlueCloud
About
BlueCloud proudly stands at the forefront of data and analytics, GenAI, and cloud transformation. As a leading Snowflake partner, we offer our clients tailored solutions using the latest cloud technologies. Our suite of premium services includes digital strategy, data engineering and analytics, digital services, and cloud operations—all offered at competitive rates, thanks to our unique flexible delivery model.
At BlueCloud, we provide a dedicated Innovation team for strategic and execution support to implement effective business strategies and technology solutions for our diverse clientele, which spans Fortune 500 companies, mid-market firms, and startups. Our commitment is steadfast in fostering customer success within the dynamic GenAI landscape. We prioritize innovation, exceptional customer service, and the cultivation of employee engagement.
For deeper insight into our capabilities and the real-world impact we create, we invite you to visit our website at www.blue.cloud.
Connect with the team
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Key Responsibilities
Project Planning and Coordination
- Attend meetings and assist in determining project documentation requirements.
- Plan project progress by defining sub-goals, milestones, tasks, time, and resource planning.
- Cooperate in setting benchmark figures for project implementation and decision-making.
- Use project scheduling and control tools (e.g., Jira, Trello) to monitor project plans, work hours, and task progress.
- Plan personnel utilization, determine responsibilities, and create a personnel plan.
Project Administration and Documentation
- Provide project administration support and monitor project requirements.
- Create and maintain Minutes of Meetings (MOM) and ensure they are shared with stakeholders.
- Document project progress, including maintaining a project log and project file.
- Maintain a Contract Execution Tracking Log to ensure client requirements are met on time.
- Document problems and resolutions for future reference.
Progress Tracking and Reporting
- Track the progress and quality of work being performed by the team and escalate priority issues as needed.
- Monitor project risks and hazards, taking appropriate measures for avoidance.
- Effectively communicate project updates to clients and the internal team, ensuring clarity and timeliness.
- Track and follow up on pending approvals from clients, especially those related to UX or design decisions.
Team Support and Mentorship
- Manage personnel responsible for project tasks, including holding regular work meetings, motivating staff, and managing conflicts and crises.
- Mentor and ensure the team continually strives for improvement and efficiency gains.
- Understand the functionality of the application being developed and keep the team updated.
- Maintain consistency in icons, fonts, styles, and functionalities across projects.
Technical Involvement
- Analyse user specifications and requirements to convert them into wireframes or actionable tasks.
- Estimate deliverables and ensure they are delivered on time.
- Assist with technical understanding of application functionality, ensuring alignment with client needs.
We have an opening for Sr Lead Software Engineer -Full / Mern Stack Developer.
Responsibilities :
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- Understanding of performance testing and optimization techniques
Requirements
- Should have the ability to translate Wireframes and PSD Designs into functional web apps using HTML5, React , Node.js, and Mongo.
- Binding of UI elements to JavaScript object models
- Creating RESTful services with Node.js
- Architect scalable web architectures
- Must have proven experience in front ( Rect.js)& back-end development (Node.js)
- Work in a cross-functional team to deliver a complete user experience
- Must know MongoDB, Express, Node.js, & React., Typescript, CSS, HTML, Bootstrap
- Create Unit and Integration tests to ensure the quality of code
- Be responsive to change requests and feature requests
- Write code that is cross-platform and cross-device compatible
- Must have the ability to wear many hats and learn new technologies quickly
- Candidate must have good Knowledge of Node Debugging
- Understanding & proficiency in REST APIs.
- Should know Git Repository and Jira.
- Integration of data storage solutions [RDBMS, NoSQL DB]
Qualifications
Having Expereince in MongoDB - Document DataBase,
Node.js —Express(.js) web framework -Backend
React(.js) — a client-side JavaScript framework along with Bootstrap , HTML5, CSS3 - Frontend
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What are we looking for?
An enthusiastic individual with the following skills. We are open to promising candidates who are passionate about their work and are team players.
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Who will you work with?
You will work with a top-notch Finance team.
What can you look for?
A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits that offers.
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass.Company works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners and consumers for better business results.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We assure you that we will attempt to maintain a reasonable timeframe for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status
Job Location: Bangalore, Pune, Chennai, Mohali, Gurugram, Panchkula, or Dehradun
The candidate must be available to join within two weeks.
Job Description:
- 5 to 8 years of experience in Developing APIs and RESTful services using Node JS.
- Experience with AWS API Gateway
- Produce high-quality code and experience with security implementations Identifying application security risks and implementing security patches procedures.
- Implement and Improve application logging services
- Work with the product and design teams to understand end-user requirements, formulate definitions of done, and translate that into an effective technical solution.
- Work with the QA Team to develop testing protocols to identify and correct challenges.
- Must have good analytical, debugging, and problem-solving skills.
- Good communication skills.
Project Delivery, Project Management, Resource allocation, Project Planning, Project Mentioning, Team Management, Vendor Management, Risk Management, Project oversight / coordination / management
Kindly apply if below criteria matches your profile.
Team Lead Hybris
Notice period - Immediate to 15 days
Permanently work from home available
Team leading experience is mandatory
Skills Required
Technical Skills Experience (Must Have):
● Should have end to end implementation knowledge of Projects with complex SAP Hybris Accelerators customizations like B2B, B2C, Marketplace in Finance, Retail, Health etc. domains using versions 5.5, 6.2, 6.6 and 1905
● Should have experienced in leading and grooming technical development team in delivering complex e commerce solutions involving various Hybris Modules like
1. WCMS
2. Accelerator Customizations
3. Processing Module
4. Promotions
5. External System integrations through Web Services, Data hub, RFC and Asynchronous mechanisms
6. Cart and Checkout
7. Hybris Framework optimizations and rationalization in existing client e commerce implementation
· Provide consultation to client stakeholders and business users in Omni-channel-specific business topics, including product catalog modeling, inventory management, customer service, b2b customer management, b2b procurement, demand generation, promotion strategy, cross-channel commerce and more.
· Drive customer engagement, understand changing business needs and understand the existing customer technology landscape.
Business Skills Experience (Must Have):
· Good communication skills to lead client discussions
Key Responsibilities Areas
● Team Lead
● Design and Develop the solution
● Team competency/Skill management in Hybris
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• Experience in Enterprise Application Experience Design
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• Extensive experience with mobile-first design.
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