Cutshort logo
BlueCloud logo
Tech Support Engineer
Tech Support Engineer
BlueCloud's logo

Tech Support Engineer

Gunjan G's profile picture
Posted by Gunjan G
1 - 3 yrs
₹3L - ₹6L / yr
Pune
Skills
Tech Support
Relational Database (RDBMS)
skill iconMongoDB
skill iconRedis
NewRelic
AppDynamics
Zendesk
JIRA
skill iconPython
skill iconNodeJS (Node.js)

Job Brief

 

Role and Responsibilities:

 

  • Provide technical assistance to the customers by performing the following duties:
  • Take control of and resolve complex technical and escalated customer problems
  • Should have excellent communication & troubleshooting skills.
  • Document and simulate complex customer issues to find solutions and fixes to customer inquiries and problems and dispatch additional service as necessary.
  • Identify and provide inputs to Product and Engineering teams on unique and/or recurring customer problems.
  • Ability to Collaborate, work alongside, and build mutually beneficial relationships with cross-functional teams (Customer Happiness, Customer Success, Sales, Product, Engineering).
  • Perform routine maintenance of internal services as and when required.
  • Ability to analyze, research, and solve technical and unique problems.
  • Good in computer science fundamentals.
  • Creative, independent, self-motivated, and willing to learn new technologies.
  • Prepare accurate and timely reports.

 

Skill and Requirements:

 

  • Good understanding of QA methodologies and processes.
  • Good command of Linux CLI tools - including system administration, data analysis and munging.
  • Excellent command and understanding of databases like RDBMS, Mongo, and key-value stores like Redis.
  • Proficiency in at least one scripting language python, node, etc.
  • Have prior experience in testing back-end systems that involve interaction with multiple restful services.
  • Must be able to think proactively; excellent follow-through and attention to detail.
  • Knowledge of distributed applications/service-oriented applications is a plus.

 

Good to have:

 

  • Knowledge of Kibana/ElasticSearch
  • Knowledge of Error Monitoring Tools like Sentry, StackDriver, etc.
  • Knowledge of APM tools like New Relic, App Dynamics, Ruxit, etc.
  • Knowledge of support tools like FreshDesk, Jira Helpdesk or Zendesk.

 

Required Experience and qualifications:

 

  • Should have an engineering / BSc / equivalent degree with 1 - 2 years of relevant work experience.
  • Ability to work independently and efficiently to meet deadlines and SLAs.
  • Ability to promptly answer & support-related tickets, chats, emails and phone calls.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About BlueCloud

Founded :
2016
Type :
Product
Size :
20-100
Stage :
Raised funding

About

BlueCloud proudly stands at the forefront of data and analytics, GenAI, and cloud transformation. As a leading Snowflake partner, we offer our clients tailored solutions using the latest cloud technologies. Our suite of premium services includes digital strategy, data engineering and analytics, digital services, and cloud operations—all offered at competitive rates, thanks to our unique flexible delivery model.

At BlueCloud, we provide a dedicated Innovation team for strategic and execution support to implement effective business strategies and technology solutions for our diverse clientele, which spans Fortune 500 companies, mid-market firms, and startups. Our commitment is steadfast in fostering customer success within the dynamic GenAI landscape. We prioritize innovation, exceptional customer service, and the cultivation of employee engagement.

For deeper insight into our capabilities and the real-world impact we create, we invite you to visit our website at www.blue.cloud.

Read more

Connect with the team

Profile picture
Samyaka Lokhande

Company social profiles

linkedin

Similar jobs

Remote only
0 - 3 yrs
₹5000 - ₹7000 / mo
Attention to detail
Positive attitude
Troubleshooting

Springer Capital is a cross-border asset management firm specializing in real estate investment banking between China and the USA. We are offering a remote internship for motivated students or recent graduates interested in human resources, administration, and organizational management. The internship offers flexible start and end dates. A short quiz or task may be required as part of the selection process.

Responsibilities:

  • Provide administrative and operational support to the Chief Human Resource Officer (CHRO).
  • Assist with HR documentation, data entry, and compliance tracking.
  • Support recruitment activities including posting jobs, scheduling interviews, and tracking candidates.
  • Maintain employee databases and ensure accuracy of personnel records.
  • Coordinate internal communications between HR, leadership, and other departments.
  • Contribute to the development of HR policies, procedures, and best practices.
  • Help troubleshoot and resolve day-to-day HR issues.

Please send your resume to talent@springercapital

Read more
Monocept
KrishnaMohan Reddy
Posted by KrishnaMohan Reddy
Hyderabad
5 - 15 yrs
₹10L - ₹30L / yr
skill icon.NET
ASP.NET MVC
.Net Core
MVC Framework
skill iconC#
+5 more

Job Overview:

We are seeking a highly skilled and experienced .NET Technical Lead to oversee the design, development, and deployment of complex web applications. The ideal candidate will have strong expertise in C#ASP.NET.NET Core, and SQL Server, along with the ability to lead a team of developers. Experience with frontend technologies such as Angular or React is a plus.

Key Responsibilities:

  • Lead and manage a team of developers to deliver high-quality software solutions.
  • Architect, design, and implement scalable, secure, and high-performance applications using .NET CoreASP.NETMVC, and Web API.
  • Collaborate with stakeholders to gather and define technical requirements.
  • Oversee code reviews, ensure adherence to best practices, and mentor junior team members.
  • Design and manage SQL Server databases, including schema creation, query optimization, and stored procedures.
  • Ensure the integration of frontend frameworks like Angular or React with backend APIs when applicable.
  • Develop and maintain technical documentation.
  • Troubleshoot and resolve technical issues across the application stack.
  • Monitor project progress, timelines, and deliverables while ensuring high-quality output.
  • Stay updated with emerging technologies to enhance the team’s skill set and product quality.

Required Skills and Qualifications:

  • Proficiency in C#ASP.NET.NET CoreMVC, and Web API development.
  • Strong knowledge of SQL Server, including database design and query optimization.
  • Proven experience in leading technical teams and delivering successful projects.
  • Hands-on experience with cloud technologies (e.g., Azure, AWS) is an advantage.
  • Familiarity with frontend frameworks like Angular or React is a plus.
  • Strong understanding of design principles, patterns, and best practices.
  • Proficiency in version control systems such as Git.
  • Strong leadership and team management abilities.
  • Excellent communication and interpersonal skills.
  • Problem-solving mindset with attention to detail.
  • Ability to work in an Agile/Scrum environment.
  • Experience with CI/CD pipelines for seamless deployment.
  • Knowledge of DevOps practices.
  • Exposure to microservices architecture.


Read more
Programmingcom
Abhishek Arora
Posted by Abhishek Arora
Bengaluru (Bangalore)
4 - 5 yrs
₹1L - ₹15L / yr
skill iconAndroid Development
skill iconKotlin
skill iconJava
Model-View-View-Model (MVVM)

Job Description: As an Android Developer at [Company Name], you will be responsible for designing, developing, and maintaining Android applications. You will leverage your expertise in Java and Kotlin to create robust and user-friendly mobile solutions. Your role will involve working closely with cross-functional teams to deliver high-quality applications that meet our users' needs.

Key Responsibilities:

  • Application Development: Design, develop, and maintain Android applications using Java and Kotlin.
  • Code Quality: Write clean, maintainable, and efficient code, following best practices and coding standards.
  • Collaborate: Work closely with product managers, UX/UI designers, and other developers to define and implement new features.
  • Debugging and Testing: Identify, debug, and resolve technical issues and perform unit testing to ensure application quality.
  • Performance Optimization: Optimize application performance and ensure scalability and reliability.
  • Stay Updated: Keep up with the latest industry trends, technologies, and best practices in Android development.
  • Documentation: Create and maintain documentation for code, development processes, and system architecture.

Required Skills and Qualifications:

  • Android Development Experience: 4 years of hands-on experience in Android application development.
  • Java Expertise: 4 years of experience with Java, including knowledge of Android SDK and core libraries.
  • Kotlin Proficiency: 2 years of experience with Kotlin for Android development.
  • Android Studio: Proficiency in using Android Studio and related development tools.
  • APIs and Integration: Experience integrating with RESTful APIs and third-party libraries.
  • UI/UX: Understanding of Android UI/UX design principles and guidelines.
  • Problem-Solving: Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve issues efficiently.
  • Communication: Excellent verbal and written communication skills.


Read more
D2C E-commerce Startup
D2C E-commerce Startup
Agency job
via Merito by Merito Talent
Mumbai
3 - 6 yrs
₹12L - ₹20L / yr
Procurement & Buying
Procurement management
Sourcing
Sourcing management
Procurement
+1 more
About Merito :

Merito is a curated talent platform where we identify, assess, and connect candidates for matching job opportunities. We are working with the mission to change the way hiring is done. The company is founded by a team consisting of alumni from IIM Ahmedabad, McKinsey with more than 2 decades of experience in recruitment, training, and coaching.

About our Client :

Our client is an Indian retail conglomerate which is setting up a tech driven brand co-creation platform that transforms powerful ideas into authentic, profitable and experience-led brands that will define the future of brands in fashion, beauty, food and home decor space.

Role: Manager - Sourcing / Procurement

This opportunity is for new brands that are in stealth mode & backed by major retail giant. It's a house of Personal care D2C brands in the space of haircare, skin care & kids personal care.

In 2020, CoVid 19 affected every business, few positively and many negatively. However, E- commerce adoption has gone through the roof and we have seen consumer's e-commerce spends grow. India's fast-growing e-commerce market is seen growing by 30 percent a year to $200 billion (roughly Rs. 14,68,640 core) by 2026.

On the back of strong product-market fit and a change in human behaviour due to CoVid that buoyed e-commerce, we are currently building D2C personal care brands. The overall D2C market in India is expected to reach $100 billion in the next 7-8 years. We will be building a digital first content led approach to target this community of consumers. We aim to win shoppers at the moment of purchase by algorithmically managing demand forecasting, promotions and advertising spend, supply chain, content optimization and other aspects that help shoppers make online purchase decisions, all backed by Data Science.


Requirement :-

- 3-5 Yrs Exp. Ecommerce / D2C exp preferred
- Ideally from the future ecosystem, who will be able to manage imports, TP purchases
- Also lead Traded Products + Packaging Procurement.

Read more
Dunya Labs
at Dunya Labs
2 recruiters
Muralidhar BS
Posted by Muralidhar BS
Bengaluru (Bangalore)
7 - 10 yrs
₹15L - ₹20L / yr
skill iconC++
Oracle NoSQL Database
Pro*C
- Must have 7+ years of C++ Development experience - For Financial Institutions (Banks) - preferably trading systems - Must have developed C++ applications which talked to Oracle Database - Must have 4+ years of experience in Pro*C code with C++ - Must understand how to Make files work to build applications - Maths marks must be > 85% or 90th Percentile from 12th grade - Must be really intelligent - Must have great English skills and team leader - Must be 100% hands-on and loves coding
Read more
makeO
at makeO
1 recruiter
Jagruti  Surve
Posted by Jagruti Surve
Remote only
3 - 6 yrs
₹10L - ₹15L / yr
skill iconDocker
skill iconKubernetes
DevOps
skill iconAmazon Web Services (AWS)
Windows Azure
+13 more
● Comfortable deploying applications on AWS, and have a strong working
knowledge of EC2, RDS and S3.
● Good command of Linux environment
● Experience with tools such as Docker, Kubernetes, Redis, NodeJS and Nginx
Server configurations and deployment, Kafka, Elasticsearch, Ansible, Terraform,
etc
● Bonus: AWS certification is a plus
● Bonus: Basic understanding of database queries for relational databases such as
MySQL.
● Bonus: Experience with CI servers such as Jenkins, Travis or similar types
● Bonus: Demonstrated programming capability in a high-level programming
language such as Python, Go, or similar
● Develop, maintain and administer tools which will automate operational activities
and improve engineering productivity
● Automate continuous delivery and on-demand capacity management solutions
● Developing configuration and infrastructure solutions for internal deployments
● Troubleshooting, diagnosing and fixing software issues
● Updating, tracking and resolving technical issues
● Suggesting architecture improvements, recommending process improvements
● Evaluate new technology options and vendor products. Ensuring critical system
security through the use of best in class security solutions
● Technical experience or in a similar role supporting large scale production
distributed systems
● Must understand overall system architecture , improve design and implement new
processes.
Read more
Borderless Softech Pvt Ltd
Madri Prasad
Posted by Madri Prasad
Bengaluru (Bangalore)
4 - 8 yrs
₹12L - ₹40L / yr
skill iconNodeJS (Node.js)
skill iconMongoDB
Mongoose
skill iconExpress

Role description:

We are looking for Senior Software Engineer with expertise and experience in designing, developing and testing applications including new developments, enhancements, maintenance and support. The role involves continuous collaboration with team, partners.

Candidate description:

Responsibilities

  • Building interactive consumer data from multiple systems and RESTfully abstract to the UI through a Node.js backend
  • Address and improve any technical issues
  • Strong commitment to quality and delivery
  • Collaborate well with engineers, and specialists to design and create advanced, elegant and efficient system
  • Create Unit and Integration tests to ensure the quality of code
  • Be responsive to change requests and feature requests
  • Write code that is cross-platform and cross-device compatible
  • Ability to wear many hats and learn new technologies quickly
  • Used CI/CD and AWS platform

 

Qualifications

Experience

  • 4-8 years of experience in IT industry
  • Experience with modern frameworks and design patterns, minimum one-year experience with MERN Fullstack paradigm

 

Requirements

  • In depth working knowledge of NodeJS 
  • Database – MongoDB, SQL, postgre
  • Obsession with lean, clean and organized code
  • Solid Understanding of HTTP protocol and how server-side code is processed on the client
  • Knowledge of the following will be considered as an advantage:
  • Experience with cloud technologies also a plus
  • Creating secure RESTful-based web services in XML and JSON, Javascript,
  • Creating Unit test cases
Read more
Remote only
3 - 6 yrs
₹11L - ₹15L / yr
skill iconNodeJS (Node.js)
skill iconReact.js
skill iconAngular (2+)
skill iconAngularJS (1.x)
Fullstack Developer
+2 more

FullStack Developer( Angular + Node) | Location: Remote

 

Key Responsibilities:

 

1) The incumbent will be responsible for

building microservices based on a leading

NodeJS API framework while also

contributing to a large open source

community where your work will be seen

and used by thousands of developers.

 

2) You will work with the tech team

council that is composed of senior

architects to work on technical definitions

of new microservices and will mentor junior

developers that integrate these services

into client projects.

 

3) Coding complex modules

 

4) Building a knowledge base of the latest

programming trends, best practices, and

methodologies

 

5) Customizations to existing open source or

custom built applications

 

6) Code review and enforcing best practices

Improve Application architecture

 

7)Constantly improve his/her own skill set

 

8) Impeccable written and verbal communication

skills with the ability to present, explain and

defend design concepts in team and stakeholder

meetings.

 

9) Experience representing work to a broader

product team and other leaders, clearly and

succinctly articulating the goals and concepts

 

10) Knowledge of Typescript and Loopback.io would

be an added advantage

 

Qualification:

 

1) B.Tech/ BCA/ MCA or M.Tech



2) Relevant Experience should be 3-6 years.



3) Experience in Javascript frameworks (Node.js,

Angular.js/Reactjs)

 

4) Node ( at least 2 years is mandatory with Angular)



Personal characteristics:

  • Strong portfolio and excellent attitude
  • Delivery oriented and able to work under strict deadlines.
  • Ability to drive the project with the team
  • Problem-solving and innovation skills are a must
  • Detail oriented and ability to organize
  • Must be self-confident to work in a team and individually
  • Strong communication skills

 

Read more
Reward360
at Reward360
4 recruiters
Madhumathi Selvam
Posted by Madhumathi Selvam
Coimbatore
2 - 11 yrs
₹1.5L - ₹10L / yr
skill iconJava
J2EE
Struts
Spring
Hibernate (Java)
+1 more
Hi Aspirants,

Greetings from Reward360 Global services !!!

Currently we are looking for a “Java Developer” to join out team at Coimbatore/ Bangalore

What you’ ll do:
1. Work as full stack developer with prime focus on backend
2. End to end development from design to development
3. Code & design review of peers
4. Troubleshoot critical issues and guide team as well

What we’ll need:
1. 3+ years of hands-on experience in Java/J2EE technologies
2. Strong Data structures & algorithm skill
3. Strong communication & design skills

Technical Skills
1. Core Java (Collection, multi-threading, design patterns)
2. Frameworks - Hibernate, Spring, REST Jersey
3. Front end technologies – Java Script, jQuery, Angular, React
4. Database – SQL & NoSQL
5. Modelling – UML & ERD

Regards,
Madhumathi,
Reward360 Global Services
Read more
GetzRPO
at GetzRPO
1 recruiter
Shraddha Kale
Posted by Shraddha Kale
Mumbai
3 - 7 yrs
₹4L - ₹10L / yr
skill iconPython
Team Management
skill iconProgramming
Experience in Python Programming. 1. Required Total Experience of 5-7 years in software development. 2. Basic language known : Python (3-5 years of core Python experience is a must) 3. Demonstrated ability to self direct and work independently. 4. Experience in programming, network concepts and protocols 5. Knowledge of other Languages: Perl, Java, PHP (Added Advantage) 6. Should have good knowledge of Team Handling 7. Strong communication skills Salary : upto 9 Lac Location: Parel. You can send your CV on [email protected] or contact 9867110707. Regards, HR Team
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos