Cutshort logo
BlueCloud logo
Tech Support Engineer
Tech Support Engineer
BlueCloud's logo

Tech Support Engineer

Gunjan G's profile picture
Posted by Gunjan G
1 - 3 yrs
₹3L - ₹6L / yr
Pune
Skills
Tech Support
Relational Database (RDBMS)
skill iconMongoDB
skill iconRedis
NewRelic
AppDynamics
Zendesk
JIRA
skill iconPython
skill iconNodeJS (Node.js)

Job Brief

 

Role and Responsibilities:

 

  • Provide technical assistance to the customers by performing the following duties:
  • Take control of and resolve complex technical and escalated customer problems
  • Should have excellent communication & troubleshooting skills.
  • Document and simulate complex customer issues to find solutions and fixes to customer inquiries and problems and dispatch additional service as necessary.
  • Identify and provide inputs to Product and Engineering teams on unique and/or recurring customer problems.
  • Ability to Collaborate, work alongside, and build mutually beneficial relationships with cross-functional teams (Customer Happiness, Customer Success, Sales, Product, Engineering).
  • Perform routine maintenance of internal services as and when required.
  • Ability to analyze, research, and solve technical and unique problems.
  • Good in computer science fundamentals.
  • Creative, independent, self-motivated, and willing to learn new technologies.
  • Prepare accurate and timely reports.

 

Skill and Requirements:

 

  • Good understanding of QA methodologies and processes.
  • Good command of Linux CLI tools - including system administration, data analysis and munging.
  • Excellent command and understanding of databases like RDBMS, Mongo, and key-value stores like Redis.
  • Proficiency in at least one scripting language python, node, etc.
  • Have prior experience in testing back-end systems that involve interaction with multiple restful services.
  • Must be able to think proactively; excellent follow-through and attention to detail.
  • Knowledge of distributed applications/service-oriented applications is a plus.

 

Good to have:

 

  • Knowledge of Kibana/ElasticSearch
  • Knowledge of Error Monitoring Tools like Sentry, StackDriver, etc.
  • Knowledge of APM tools like New Relic, App Dynamics, Ruxit, etc.
  • Knowledge of support tools like FreshDesk, Jira Helpdesk or Zendesk.

 

Required Experience and qualifications:

 

  • Should have an engineering / BSc / equivalent degree with 1 - 2 years of relevant work experience.
  • Ability to work independently and efficiently to meet deadlines and SLAs.
  • Ability to promptly answer & support-related tickets, chats, emails and phone calls.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About BlueCloud

Founded :
2016
Type :
Product
Size :
20-100
Stage :
Raised funding

About

BlueCloud proudly stands at the forefront of data and analytics, GenAI, and cloud transformation. As a leading Snowflake partner, we offer our clients tailored solutions using the latest cloud technologies. Our suite of premium services includes digital strategy, data engineering and analytics, digital services, and cloud operations—all offered at competitive rates, thanks to our unique flexible delivery model.

At BlueCloud, we provide a dedicated Innovation team for strategic and execution support to implement effective business strategies and technology solutions for our diverse clientele, which spans Fortune 500 companies, mid-market firms, and startups. Our commitment is steadfast in fostering customer success within the dynamic GenAI landscape. We prioritize innovation, exceptional customer service, and the cultivation of employee engagement.

For deeper insight into our capabilities and the real-world impact we create, we invite you to visit our website at www.blue.cloud.

Read more

Connect with the team

Profile picture
Samyaka Lokhande

Company social profiles

linkedin

Similar jobs

Technology Industry
Technology Industry
Agency job
via Peak Hire Solutions by Dhara Thakkar
Bengaluru (Bangalore)
5 - 9 yrs
₹20L - ₹50L / yr
User Interface (UI) Design
User Experience (UX) Design
Product design
User Research
User-centered design
+7 more

Review Criteria

  • Strong Product Designer profile.
  • Minimum 5+ years of experience in end-to-end Product Design (UI + UX) for B2B SaaS products or consumer tech products.
  • Must have hands-on experience in both UX and UI, including User Research, User Journey Mapping, Wireframing, Prototyping, and Visual Design.
  • Must have a strong design portfolio showcasing case studies of complete product design work — including UX-focused projects such as user research, personas, user flows, information architecture, and high-fidelity UI designs for B2B dashboards, SaaS products, or consumer-facing apps.
  • Must be proficient in design tools such as Figma (wireframing, prototyping, design systems).

 

Role & Responsibilities

As we continue to scale, we are looking to hire a dynamic and results-driven Senior Product Designer to join our growing team at company. You will be playing a key role in building solutions and driving forward the product roadmap. You will be deeply engaged in understanding our customers, prioritizing pain points to solve, converting them into detailed stories, and seeing them through.

 

What we’re looking for:

  • Minimum 4-6 years in a Product Design or similar role (UX/UI Design).
  • A portfolio of work displaying high quality, user experience-focused design and problem-solving.
  • Strong understanding of User-Centered Design Processes, Design Principles, and Systems.
  • Proficiency in design and wireframing tools (e.g., Figma).
  • Excellent communication skills to clearly convey ideas to stakeholders.
  • Strong time-management skills, with a proactive approach to meeting goals efficiently.
  • Product sense and craftsmanship. You will own important product interactions with every company customer and should show the attention to detail this responsibility deserves.
  • You listen well. You build consensus by default, but can drive hard decisions when needed. You push the pace. You take blame and pass on praise. People love working with you.

 

Ideal Candidate

  • Collaborate with product managers and analysts to gather and assess user needs.
  • Conduct interviews with customers to identify pain points and map out user journeys.
  • Effectively present design ideas to developers and stakeholders.
  • Identify and resolve UX issues.
  • Create mockups and prototypes to demonstrate feature functionality and appearance.
  • Convert wireframes into detailed UI designs.
  • Maintain and develop a cohesive design language system for our core product.


Read more
Moolya Software Testing Private Limited
Durga Anand
Posted by Durga Anand
Bengaluru (Bangalore)
5 - 9 yrs
₹10L - ₹15L / yr
skill iconJava
skill iconJavascript
Appium

Role: SDET

Core Testing Competencies

  • Strong understanding of STLC and Agile methodologies
  • Experience in Integration, System, UAT, Regression, and Sanity testing
  • Hands-on experience in E-commerce application testing
  • API testing using tools like Postman / SoapUI
  • Mobile testing on iOS and Android (real devices/emulators)
  • Cross-browser web testing

Automation Skills

  • Designing and maintaining automation frameworks:
  • Page Object Model (POM)
  • Data-Driven and Keyword-Driven frameworks
  • Programming languages: Java, JavaScript
  • Web automation: Puppeteer
  • Mobile automation: Appium, WebdriverIO
  • CI/CD integration using Jenkins
  • Backend automation using JUnit (good to have)

Tools & Technologies

  • Test management & documentation: Jira, Confluence
  • Defect tracking: Jira, Excel
  • Proxy tools: Charles
  • Databases: SQL (MySQL, PostgreSQL, Oracle) for backend validation
  • Browser debugging & network inspection: Chrome DevTools

Other Key Skills

  • Test documentation and bug reporting
  • RTM (Requirement Traceability Matrix)
  • Strong analytical and problem-solving skills


Read more
DoubleTick
at DoubleTick
2 candid answers
1 product
ApportSoftware SolutionsPL
Posted by ApportSoftware SolutionsPL
Mumbai
1 - 4 yrs
₹1L - ₹5L / yr
Finance
MS-Excel
Accounting

Job Overview: This position will play a pivotal role in driving the company's finance department functions. You will responsible for overseeing financial operations, strategic planning, and compliance within the company.

 

Required Experience & Skills:

  • Hands-on experience with accounting software. Taking care of all books of accounts like Journals, Ledger,etc
  • Experience with general ledger functions.
  • Strong control over revenue through various means and channels and reconciliation
  • Working knowledge of GST India provisions for input credit, HSN/SAC codes, tax rates, invoicing rules, GST monthly, Yearly filings, and 2B reconciliations.
  • Day-to-day banking operations and fund planning & reporting to management.
  • Preparing Bank Reconciliation revenue reconciliation
  • Taking care of Vendors' bill approvals, advance, and payment.
  • Working knowledge of provisions of TDS- different sections under which TDS is deducted, TDS returns, and various TDS rates. Experience in quarterly and year-end E-TDS filings.
  • Statutory compliances, including verification, calculation payment & filing of return, e.g., GST, TDS, etc.
  • Vendor Management. Creation of vendor registration, asset creation, and purchase. The primary point of contact for all vendor-related transactions.
  • Possess strong work ethics and good interpersonal and communication (written & oral) skills.
  • Good analytical skills, embrace challenges & changes, initiative and have a positive working attitude

 

Role and Responsibilities:

  • Responsible for all accounting matters such as AR, AP, GL to ensure the accounting books accurately reflect the company's financial position in accordance with GAAP/Ind-AS.
  • Controlling Accounts Payable and Account Receivables.
  • Responsible for implementing Finance Policies set by the management/Corporate Office.
  • Company Vendor Management. Creation of vendor registration, asset creation, and purchase. The primary point of contact for all vendor-related transactions.
  • Receivable and payable management, Liquidity management, and periodic cash flow management

 

Skills & Qualification:

Experience: 1-3 years in core accounting & finance 

Education: CA inter / M.com/ MBA / Graduate

Industry Type: IT Services & Consulting

Location: Lower Parel

Job Type: Full-Time

Read more
CodeFire Technologies Pvt Ltd
Akansha Sharma
Posted by Akansha Sharma
Noida
0 - 0 yrs
₹2.4L - ₹3.5L / yr
skill iconPython
Artificial Intelligence (AI)
Generative AI
Large Language Models (LLM)

Position: Junior AI Research Engineer (Generative AI)

Location: Noida

Company: CodeFire Technologies Pvt. Ltd.

About the Role:

Looking for a sharp and motivated Junior AI Research Engineer to join our team and work on cutting-edge Generative AI projects. If you're from a premier institute (IIT/NIT/IIIT), work on cutting edge Gen AI solutions, and love solving complex problems, this is your chance to work hands-on with large language models, GenAI tools, and cutting edge AI solutions.

What You'll Do:

1. Understand nuances of multiple LLMs and use them in developing applications

2. Explore different techniques of prompt engineering and measure its impact on solutions

3. Look out for latest research and keep yourself updated

4. Be part of core group that leads Gen AI practice in the company

What We're Looking For:

1. Recent graduate (any branch) from IIT/NIT/IIIT

2. Strong analytical and logical reasoning

3. Research oriented mindset

4. Passionate to be on the forefront of GenAI revolution

5. Hands-on experience (projects, papers, GitHub, etc.) in AI

6. Worked with Python, PyTorch/TensorFlow, LangChain, or OpenAI APIs

Why Join Us:

1. Work on meaningful, cutting edge, real-world GenAI applications

2. Mentorship from experienced tech leaders

3. Flexible and innovation-driven culture

4. Exposure to early-stage AI product building

Read more
Watsoo Express
Diptimayee Behera
Posted by Diptimayee Behera
Mumbai
10 - 15 yrs
₹18L - ₹32L / yr
MuleSoft
Integration
IBM Connections

** Certification in Mulesoft Mandatory

** Btech/BE /MCA only with 10+ exp in Mulesoft

** Ready to join within 0-15 days/ serving NP

SOA

REST

Web Services

Mule ESB

Anypoint Studio

API Management

CloudHub

Integration Patterns

Good Communication skills

Read more
Atica Global
Mashbha Thomas
Posted by Mashbha Thomas
Yerwada, Pune
0 - 2 yrs
₹4L - ₹5.5L / yr
Communication Skills
Hard working
Attention to detail

About Us:


Atica is the fastest-growing hotel revenue success solution provider in the USA. With clients across the USA & across major brands (Marriott, Hilton, IHG, Hyatt, Choice, Wyndham, Best Western, Sonesta, G6, etc.), Atica has proven expertise in working with hotels helping them grow their annual revenues and stay competitive in a hyper-competitive market. Specifically, Atica offers three major services: sales management, revenue management, and digital channel management. Atica has clients across all major markets including: New York City, Los Angeles, Miami, Atlanta, Dallas, Orlando, St Petersburg, Chicago, Houston, and many more.

Atica is headquartered in Pune and is funded by top investors in India. 

Company Website: www.aticaglobal.com





Please find below the details:

  1. Designation                - International Sales Associate
  2. Job Location               - Yerwada, Pune
  3. Work mode                - Work from office
  4. Experience required - Freshers to 1 year
  5. Work timings             - US Shift (Monday to Friday)
  6. Notice Period             - Immediate  



What you will do?


1. Provide sales support for multi-branded hotels in the USA, develop and execute a sales action plan to meet or exceed revenue goals

2. Activate new accounts in the local market and increase market share from existing accounts

3. Develop and nurture a sales pipeline utilizing CRM to manage accounts and shorten the sales cycle

4. Making sure that the hotel ownership is profitable and finding new ways to add value to each hotel you're responsible for

5. Lead bi-weekly sales strategy calls with each of your designated hotels

6. Collaborate with the sales team to achieve sales targets and contribute to overall team success.

7. Support the development of sales strategies and contribute ideas for improving sales processes.




What makes you a great fit? 

1. Available to work from Pune office (from Monday to Friday) and shift timing will be 6 PM to 4 AM.

2. Self-driven, goal-oriented, and able to work independently with a high level of initiative. Also, manage time effectively, and prioritize tasks to achieve sales goals.

3. Strong communication and interpersonal skills with a knack for building rapport over the phone.

4. Excellent written communication skills general correspondence, proposals, reports

5. Bachelor’s degree or relevant work experience in hotel industry

6. Strong ability to leverage technology and CRM to shorten the sales cycle

7. Collaborative team player eager to contribute and learn from others

8. Excellent organizational skills and attention to detail, especially in maintaining accurate sales records.


Why work with us?


1. We're more than just a workplace – As working with us means you'll have the chance to learn, grow, and lead which helps to shape your career trajectory while making a mark on the industry. 

2. Everyone at ATICA is passion-driven and lets their work speak for itself.

3.Collaborative and supportive work environment.



Read more
Noida
1 - 5 yrs
₹1.8L - ₹3.6L / yr
Email Marketing
LinkedIn

Profile:-Email Marketing Executive

Experience:-1-5Years

Location:-Noida

Lead Target:-minimum 40Leads

IDS:-minimum 200ids

Read more
Design cafe
at Design cafe
1 video
3 recruiters
Deepaa Sundararaman
Posted by Deepaa Sundararaman
Bangalore
7 - 10 yrs
₹5L - ₹25L / yr
skill iconAngularJS (1.x)
skill iconFlutter
User Interface (UI) Design
User Interface (UI) Development
skill iconAngular (2+)
+3 more
  • Lead and direct UI team of user experience designers, UI software engineers and graphic designers.
  • Design portal-style UI framework, modular and its API interfaces.
  • Design intuitive look, innovative plus feel of next-generation UI.
  • Collaborate with clients, product management as well as UI team.
  • Design entire technical architecture of UI portal framework along with pluggable modules.
  • Perform closely with customers, product management, graphic designers plus usability experts to present compelling user experience.
Read more
Mobobeat
at Mobobeat
1 recruiter
Tyrone Dsouza
Posted by Tyrone Dsouza
Mapusa, Goa
0.6 - 2.5 yrs
₹2L - ₹5L / yr
Business Development
Sales
Channel Sales
Presales
Telesales
Work on cutting edge technology and ad servers. Be a part of the worlds fastest growing industries – YOY Growth 55% 5 day work week Work with a young fast growing team. . Global expertise – work with clients and partners all across the globe Get a laptop on joining.
Read more
We have two jobs with Edtech / Fintech companies backed by large VC
We have two jobs with Edtech / Fintech companies backed by large VC
Agency job
via Talentiser by Ravi Wadhwa
Mumbai
4 - 10 yrs
₹40L - ₹60L / yr
Technical Architecture
skill iconPython
skill iconJava
skill iconNodeJS (Node.js)
Fullstack Developer
We are looking for an exceptional CTO who is passionate about startups and has a proven ability to attract and lead a local team to deliver a world-class product. The product vision is validated, the funding and partnerships are already established this is a prime opportunity for the right person to have the resources to build the technology, team, and culture. You Will Partner with the founders to create a technical vision and roadmap for the company Be hands on and create awesome code with the rest of the team Build and lead a top-tier team of initially four to five engineers in Mumbai Obsess about quality and performance establishing a continuous delivery process Play a key role in shaping our product roadmap, strategy, design, architecture, and DevOps Transparent, confident and focused on the development and success of the team You Will Have 6+ years of experience in open source technologies and building modern web and mobile applications Proven track record of building large-scale, highly reliable, and highly available cloud based applications Experience in agile software development and in the ScrumMaster role Hand on experience of coding and building Architecture should have understanding on any of the Python / Java / Node.js / ROR etc. Excellent understanding of UI, General Web functions and standards, Web application and programming languages such as PHP 5 and above, html, JavaScript, JQuery, css and API, OOPS concept especially for classes and functions. Expert knowledge in MYSQL database and Parse. Good working experience for handling third party API
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos