Tech Support Engineer

Job Summary:

We are looking for a skilled and customer-focused Desktop Support Engineer to join our IT support team. The ideal candidate will provide technical assistance and support to end-users, troubleshoot hardware and software issues, and ensure smooth day-to-day operations of desktop systems.

Key Responsibilities:

• Provide technical support for desktops, laptops, printers, and other IT equipment.
• Install, configure, and maintain operating systems and software applications.
• Troubleshoot system and network problems, diagnosing and solving hardware/software faults.
• Respond to technical support tickets via phone, email, or in person.
• Set up user accounts, permissions, and passwords in accordance with company policies.
• Ensure data backup and recovery processes are in place.
• Maintain asset records and update inventory logs.
• Coordinate with vendors for hardware replacements or repairs.
• Provide support during software and hardware upgrades.
• Document technical issues and resolutions in the support ticketing system.

Required Skills:

• Strong knowledge of Windows OS (7/10/11), Microsoft Office, and basic networking.
• Familiarity with remote desktop tools and help desk software.
• Basic understanding of Active Directory and system security.
• Good problem-solving and communication skills.
• Ability to work independently and under pressure.

Educational Qualification:

• Diploma / Graduate in IT, Computer Science, or related field.
• Certifications like CompTIA A+, Microsoft (MCP/MCSA), or equivalent are a plus.

Preferred Experience:

• 0–2 years of experience in desktop or IT support.
• Experience in handling onsite and remote support for users.

• SAAS
• Enterprise 
• fintech 
• Payments
• Healthcare

• See less

• Measure impact and perform analysis to improve KPIs.

• 8+ years of experience in Product Development especially in Healthcare Domain
• Technical project managers are tasked with managing projects with top-down oversight from inception to completion
• They must also develop project plans that meet client needs
• Decent Communication Skills and quick in understanding the tasks
• Coordinate with technical team members at all stages of the project

What you need to have:

Experience: 2 to 5 years

Annual CTC: Rupees 5,00,000 to 10,00,000

Who We Are

We build innovative technology everyday!

Crediwatch is a ‘Data Insights-as-a-service’ company that provides lenders, businesses with actionable credit intelligence on private entities they need to improve trust and increase their lending and trading activity. Crediwatch is in the business of extracting valuable insights by applying artificial intelligence and deep learning and delivering them to chief decision makers. We believe in zero human touch and building systems to augment human intelligence. We do this by deploying the latest practical AI and technology tools that provide the most reliable comprehensive real time inputs.

Each day at Crediwatch is about striving for transparent insights, analysis and accurate results. If this aligns with your interests and aspirations, we have interesting positions for you.

For more information, please visit www.crediwatch.com

The Role Expectation

We are seeking a Technical Project Manager who is passionate about building technology that solves Credit problems and creating experiences that are elegant and effective. You will own, drive and create world-class user experiences throughout the lifecycle. You will serve as a product owner within an agile, cross-functional team of operations and engineers to work on the most impactful features. You are user-centric, continuously demonstrate strategic & analytical abilities, and are laser focused on executing at speed. In this role, you will partner with diverse cross-functional teams to lead, execute, monitor, and deliver results. You must have the ability to succeed in a fast-paced environment, where success is dependent on your ability to collaborate with cross-functional partners in a positive, productive, and transparent way.

Responsibilities

• Understand CW'S strategic position to deliver features
• Drive product development to build end to end solutions with a team of engineers and designers.
• Serve as a product owner and work with the Product managers to write user stories, prioritize the product backlog, and work closely with engineers to deliver a good product
• Work with UX to analyze current user experiences to define friction points and create seamless and effortless experiences
• Develop a product roadmap and work with cross-functional teams (business, operations, development, UX, analytics) to execute on the roadmap
• Track the task and utilization of the engineers on the team
• Work with the Architect to ensure that a high performance and highly scalable system is engineered
• Apply analytics to evaluate launch outcomes and ongoing platform performance to help build best in class experiences.
• Ensure that best practices and standards are inculcated and ownership is properly delegated within the team
• Bring in the best Agile practices and ensure code quality and code coverage

You Have:

• Bachelor's degree in engineering preferably CS or related discipline
• 5+ of experience in SaaS based product development for the web as well as mobile devices with experience on applications using Python, React and NoSQL, SQL, Search technologies, etc.
• 3+ of technical project management driving end to end implementation from defining user stories to testing and deployment of features
• Strong ability to translate product needs to technology and understand technology.
• Detail-oriented, unfazed by technical detail, committed to flawless execution
• Ability to think out of the box to solve problems
• Ability to participate in technical discussions and help make technical trade-offs
• Excellent verbal and written communication skills; clarity of thought; Team player; ability to interface and build relations at all levels

Good to Have:

• Experience developing customer facing products, technologies and platforms
• Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment
• Strong technical leadership, project management, analytical problem solving, and troubleshooting skills
• Ability to collaborate, build consensus, deliver, and drive technical decisions with various sized customer stakeholder groups

You Believe-in & will align with our Business Objectives

• Customer Obsession - Consistently listen to customers; test, enhance and improve the customer experience.
• Breakthrough Simplicity - An innovative approach to make everything simpler
• Diving Deep -Technique used to arrive at a solution-based approach to problem solving and idea creation
• Drive for Results - Focus on end result of any task
• Encourage and Improve - Encouraging and promoting teamwork and focus on continuous self-development at every stage.
• Be Ethical and Respectful - Willingness to do the right thing – even if it is hard; courteousness and being focused on the best in others.

You Will Enjoy

Our start-up environment - fun, casual, informal, family & pet-friendly! Ours is a highly energized playground where brilliant minds come together to make bold, impactful decisions every day! Needless to say, we have excellent filter coffee and health drinks round the clock, lunch buffets, PS4 and Foosball breaks and a stocked kitchen.

We play to win and have fun doing it! We work to engage your brain by organizing brilliant TechTalks by industry leaders and frequent high-on-energy hackathons and engage your crazy fun-side at our well-planned retreats. We are a highly eco-conscious team and we encourage and support our team’s physical & mental wellbeing.

All these and a great set of people to work with - We Are Crediwatch!