Tech Support Jobs in Mumbai

Position: Technical Presales Manager

Job type: Full-time/ Permanent

Total Experience:  Minimum 4-5 Years

• Maintain, drive, supervise and implement robust technical standards, systems and processes
• Influence technology strategies and decisions with a high level of expertise and knowledge
• Provide direction and support to ensure compliance with relevant legislative specifications and standards
• Lead a team of staff developing products, and addressing training needs when necessary
• Coordinate the regular testing of products to address faults, and provide evaluations to improve them
• Act as a key contact with customers who have technical issues
• Experience in handling technical support Team
• handling the escalated issues and resolving them over the phone/e-mail/remote meeting.
• Addressing end clients and channel partners/system integrators/solution partners/service providers/consultants.             
• Conduct product demos and training
• Should be open to work in general shift.

REQUIRED SKILLS :

• Good communication skills, both written and verbal
• Self-motivated with the ability to work under pressure and own initiative
• Problem-solving skills, analytical skills and the ability to make decisions quickly
• Organisational and team leader skills
• Knowledge of process improvement and validation
• Knowledge of regulatory standards relevant to your industry
• The ability to investigate and identify trends
• Good Knowledge of Hardware and Networking concepts
• Good Knowledge of Windows, Linux and Mac OS, Android and iOS
• Good Knowledge of Antivirus, Endpoint security,  DLP, MDM, and Remote technologies.
• Should be capable to handle a team of L1 engineers.
• Prepare documents on technical knowledge.

Proposed Job Description

 

Desired Candidate Profile

What you need to have:

Start date: As soon as possible / Location: Tardeo Mumbai

 

About the Company:

STAC Fine Jewellery is a young ecommerce startup launched in April 2018 with the vision of creating fine jewellery in 18 kt gold that can be worn everyday. You can learn more at www.stacfinejewellery.com .  We are looking at adopting a digital first strategy and taking advantage of the fast changing tech environment. If you are someone who is not afraid to try new things, someone with strong analytical and problem solving skills along with an entrepreneurial positive attitude then read forward!

 

Job profile:

We are looking for an ambitious Ecommerce Manager with hands-on technical and e-commerce business expertise. The person should have a solid foundation in Shopify and should be able to contribute to marketing and design projects with a tech perspective. He/She will work closely with the Co-founders to optimize the user experience while implementing tech related strategies to increase online revenue and brand awareness.

 

Responsibilities:

 

Web Development 

 

• Front-End Development:  Conceptualizing, creating, and updating major parts of the customer facing website
• Back-End Web Development:  Creating and maintaining external web-based tools & software by adding functionality and ensuring communication with 3rd party services and apps

 

Marketing

• Oversee and execute digital marketing for the company including Social Media Ads & google ads
• Execute e-commerce campaigns like price markdowns, promo and referral codes, coupons, affiliate marketing  etc.
• Lead technical implementation for SEO and SEM 
• Oversee and execute data driven email and SMS marketing including tracking and analysis

 

Data Analytics and Optimizations

• Perform analysis that answer questions about our customers, their particulars and preferences
• Identify and use efficient tools to segment the customer data in order to support and drive business decisions
• Analyze e-commerce KPIs to identify opportunities and use tools like A/B test to optimize the outcomes
• Optimize the customer journey through quantitative and qualitative customer feedback, and improve the on-site experience by troubleshooting site-related incidents like bugs, broken images, load speed etc.
• Track industry and competitive best practices, examine performance and develop creative action plans within the e-commerce business.

 

 Requirements:

• Must have experience with the Shopify ecommerce website platform, with web analytics tools and associated apps that can be used with Shopify
• Basic knowledge of HTML , CSS & Javascript is a bonus
• Understanding of digitals ad tactics (Instagram + Facebook), Google ad words, SEO and SEM is a must
• Experience with digital analytics specifically Google Analytics is a must
• Strong proficiency in Microsoft Excel / Google sheets 
• Equipped with creative thinking and analytical skills 
• Up to date with the latest technology trends and innovations 
• Written and oral English proficiency
• Bachelor’s degree in Computer Science
• Experience in web development
• Highly motivated and a self starter with an ability to meet deadlines and work independently

 

We’re looking for Tech Support Engineer for IT Dept. Job Description :- • Install, upgrade, support and troubleshoot for Laptop ,computer hardware, voice equipment and any other authorized peripheral equipment. • Troubleshooting day to day system and network problems and diagnosing and solving hardware or software Issue • Working technical knowledge of TCP/IP protocols, operating systems and Cisco Routers, switches and Sonic firewall experience. • Management of AD user accounts and access controls • Responsible for the implementation, support, administration and management of Thin clients and servers • Backup & Restoration of data as per the request from users • Asset Management • Ready to working in routing shift. Requirements • BE in Electronic / Computer’s or equivalent experience. • MCSE & CCNA certification preferred. • 2-3 years directly related work experience in a technical support position • Experience supporting Windows 7 , Microsoft Office latest version, Outlook in and Exchange Environment, Internet Explorer, system hardware issues, desktops, laptops, printers, and Antivirus both in person and remotely. • Knowledge of multiple desktop programs, configuration and debugging techniques. • Good understanding of VoIP technologies will be preferred • Strong problem solving skills, work ethic, detail oriented as well as excellent oral and written communication skills.. • Experience with TCP/IP and general networking issues.

- LogiNext is looking for a technically savvy and experienced developer to be part of the application support team. Application support engineering is an important part of the LogiNext experience. - You will help in quickly resolving the technical issues across the entire product suite. - You will be responsible for maintaining the SLA as defined by the organization. - You would be collaborating with the client's technical operations team, engineering team and other support team members to resolve the issues and to ensure the best possible service and support to our clients.Responsibilities :- Provide technical support to LogiNext's enterprise clients - Work on defined SLA's to make sure that our client receives the best of the services- Be hands-on, adopt practical approach to software and technology - Troubleshoot application and software related issues and determining the root cause for the issues- Work with the existing engineering team to develop highly scalable products- Must be able to manage and prioritize multiple work requirements to meet deadlines- Ability to work independently and in a team environmentRequirements :- Bachelor's degree in Computer Science, Information Technology or related field- 2+ years of development experience in scalable and distributed enterprise applications - Experience in developing web applications using Java/J2EE, JPA, Spring framework and RESTful web services- Excellent coding skills in Java- Experience in MySQL, MongoDB, etc.- Experience in front-end technologies HTML5, CSS3, jQuery, AngularJS and D3.js is preferred- Proven ability to drive large scale projects with deep understanding of Agile SDLC, high collaboration and leadership- Excellent written and oral communication skills, judgment and decision-making skills, and the ability to work under continual deadline pressure- Rotational shifts with weekly off on Fridays

DUTIES AND RESPONSIBILITIES: •Act as a point-of-contact for technical license issuance and dispatch, creation and dispatch of internal packages needed for technical deployments and upgrades, assigning, tracking and monitoring activities of the team to achieve SLA targets, various reporting activities etc. •Handles real-time voice-calls and chats related to tasks and licensing •Adheres to the TAT on task and licensing activities •Handles email queries and responds in a timely-manner •Achieves basic understanding of Seclore product needed for the task and licensing activities •Handles multiple cases created at the same time with varying degrees of severities and priorities •Effectively communicates procedural and technical issues to internal and external customers/stakeholders •Manages schedule of cases, determines priority and severity levels, negotiates and sets expectations with internal and external customers/stakeholders •Engages with internal teams to prioritize customer requests if needed •Engages in ongoing trainings at functional and organizational level, along with self-learning •Creates support documentation as and when needed •Works in a team with assorted expertise •Comfortable working in shifts •Multitasks and works well in a fast-paced environment QUALIFICATIONS: •Required: Bachelor’s Degree or Diploma in Computer Science •Understands basic details of operating systems and is aware of various technology terminologies •Knows MS-Office Suite in depth •Good to know: Some level of scripting used for automation EXPERIENCE: •1 to 2 years of experience in a customer support/licensing role •Managed customers from regions such as NA, EMEA or APAC •Exposed to working in shifts •Handled customers on the phone •Current job includes exposure to CRM tool •Exposure to severity-based models would be preferable •Exposure to Enterprise/Corporate customers preferable ABILITIES REQUIRED: •Strong customer-focus and passion for customers •Excellent written and verbal communication skills •Strong problem-solving attitude •Keen sense of ownership •Keen to learn and upgrade •Ready to work in a 24/7 support team •Be a team player with ability to stretch (time-wise) when required •Willing to work in high-pressure environment •Skills in planning, organizing, and adapting within a multi-tasking environment •Willing to work in night shifts if needed

Skills: ● Willing to travel ● Basic understanding of Technology / IT ● Strong Customer Service Skills ● Flexibility and Persistency ● The ability to handle pressure and meet deadlines ● Attention to details ● Excellent time management and organisation ● Knowledge of The Healthcare industry and its current events will be an added advantage Responsibilities: Job Description ● Provide support to clients in any issue they are facing. ● Manage all on-site technical support, troubleshooting, installations and test activities. ● Diagnose technical problems and offer respective resolutions. ● Adherence to company’s procedures and protocols. ● Cooperate with technical team and ensure timely resolutions to customers. ● Comprehend customer requirements and make appropriate recommendations. ● Formulate relationships of trust with customers.

We make technology ItnaEasy for our clients. Experts (trainers) are the face of the company as they actually visit clients' homes and offices and empower them to use today's technology. Experts must love using technology and interacting with new customers! Patience is a must and familiarity with Windows, Apple, Android and MS Office are big pluses. Freshers are welcome to apply too! It is essential that you believe in our idea and join us with the idea of growing with us!

Job Responsibilities: Responsible for providing assistance to end-users who’re using our products (Online Platform) Catering to queries related to platform Taking care of users Onboarding process Skill Set Required: Good communication skills Good Technical Skill (for using online platform) Graduate Good analytical and problem solving skills Good interpersonal and customer care skills