Here is a chance to work for a Consumer Electronics Brand, where you get to deal with some of the best channels and work with some excellent experienced minds. Read on. Started in 2015, this lifestyle and accessories startup has taken over the consumer electronics sector in India. Our client has a product range that includes an extensive catalog of headphones, speakers, travel accessories, and modern earphones. It believes in providing cutting edge electronic products stamped with durability and affordability. The brand is associated with some of the major icons across categories and tie-ups with industries covering fashion, sports, and music, of course. The founders are Marketing grads, with vast experience in the consumer lifestyle products and other major brands. With their vigorous efforts toward quality and marketing, they have been able to strike a chord with major E-commerce brands and even consumers. As a Customer Quality Engineer, you will ensure that the products meet quality requirements, and address customer issues in a timely manner to ensure customer satisfaction. What you will do: Coordinating with Supplier to discuss and resolving product quality issues raised by customers. Updating customers in a timely fashion regarding the status of quality issues or any requests. Participating in product quality planning and control process based on customer’s specifications and requirements. Managing escalations to suppliers on product quality, Root cause, action Preparing and updating all necessary quality reports as required by customers. Desired Candidate Profile What you need to have: Experience in handling customer complaints knowledge of DOA, FFR, RCA & Supplier escalation, Excel report Communication skills, problem solving attitude Client facing experience Product Quality management Escalation and complaint management
Excellent knowledge of Linux Excellent knowledge of VoIP and SIP.. Good knowledge in any other open source VoIP solutions like Asterisk, OpenSIPS, Kamailio. Good experience in troubleshooting issues using tools like wireshark, tcpdump, etc. Good knowledge of sipp, fail2ban & IPtables. Should have experience in installation & configuration of Product. Should have Good troubleshooting skills. Good knowledge of Mysql Database. Experience & knowledge of Database Replication & Heartbeat configuration will add advantage. Excellent communication skill & Should be able to communicate & write in English. Good experience in Client Support.
Come join the exciting team at Nivoda and cater to the niche market of gems and jewelry. You'll be leading tech support for a well funded startup in the B2B domain for luxury goods
We’re looking for Tech Support Engineer for IT Dept. Job Description :- • Install, upgrade, support and troubleshoot for Laptop ,computer hardware, voice equipment and any other authorized peripheral equipment. • Troubleshooting day to day system and network problems and diagnosing and solving hardware or software Issue • Working technical knowledge of TCP/IP protocols, operating systems and Cisco Routers, switches and Sonic firewall experience. • Management of AD user accounts and access controls • Responsible for the implementation, support, administration and management of Thin clients and servers • Backup & Restoration of data as per the request from users • Asset Management • Ready to working in routing shift. Requirements • BE in Electronic / Computer’s or equivalent experience. • MCSE & CCNA certification preferred. • 2-3 years directly related work experience in a technical support position • Experience supporting Windows 7 , Microsoft Office latest version, Outlook in and Exchange Environment, Internet Explorer, system hardware issues, desktops, laptops, printers, and Antivirus both in person and remotely. • Knowledge of multiple desktop programs, configuration and debugging techniques. • Good understanding of VoIP technologies will be preferred • Strong problem solving skills, work ethic, detail oriented as well as excellent oral and written communication skills.. • Experience with TCP/IP and general networking issues.
- LogiNext is looking for a technically savvy and experienced developer to be part of the application support team. Application support engineering is an important part of the LogiNext experience. - You will help in quickly resolving the technical issues across the entire product suite. - You will be responsible for maintaining the SLA as defined by the organization. - You would be collaborating with the client's technical operations team, engineering team and other support team members to resolve the issues and to ensure the best possible service and support to our clients.Responsibilities :- Provide technical support to LogiNext's enterprise clients - Work on defined SLA's to make sure that our client receives the best of the services- Be hands-on, adopt practical approach to software and technology - Troubleshoot application and software related issues and determining the root cause for the issues- Work with the existing engineering team to develop highly scalable products- Must be able to manage and prioritize multiple work requirements to meet deadlines- Ability to work independently and in a team environmentRequirements :- Bachelor's degree in Computer Science, Information Technology or related field- 2+ years of development experience in scalable and distributed enterprise applications - Experience in developing web applications using Java/J2EE, JPA, Spring framework and RESTful web services- Excellent coding skills in Java- Experience in MySQL, MongoDB, etc.- Experience in front-end technologies HTML5, CSS3, jQuery, AngularJS and D3.js is preferred- Proven ability to drive large scale projects with deep understanding of Agile SDLC, high collaboration and leadership- Excellent written and oral communication skills, judgment and decision-making skills, and the ability to work under continual deadline pressure- Rotational shifts with weekly off on Fridays
DUTIES AND RESPONSIBILITIES: •Act as a point-of-contact for technical license issuance and dispatch, creation and dispatch of internal packages needed for technical deployments and upgrades, assigning, tracking and monitoring activities of the team to achieve SLA targets, various reporting activities etc. •Handles real-time voice-calls and chats related to tasks and licensing •Adheres to the TAT on task and licensing activities •Handles email queries and responds in a timely-manner •Achieves basic understanding of Seclore product needed for the task and licensing activities •Handles multiple cases created at the same time with varying degrees of severities and priorities •Effectively communicates procedural and technical issues to internal and external customers/stakeholders •Manages schedule of cases, determines priority and severity levels, negotiates and sets expectations with internal and external customers/stakeholders •Engages with internal teams to prioritize customer requests if needed •Engages in ongoing trainings at functional and organizational level, along with self-learning •Creates support documentation as and when needed •Works in a team with assorted expertise •Comfortable working in shifts •Multitasks and works well in a fast-paced environment QUALIFICATIONS: •Required: Bachelor’s Degree or Diploma in Computer Science •Understands basic details of operating systems and is aware of various technology terminologies •Knows MS-Office Suite in depth •Good to know: Some level of scripting used for automation EXPERIENCE: •1 to 2 years of experience in a customer support/licensing role •Managed customers from regions such as NA, EMEA or APAC •Exposed to working in shifts •Handled customers on the phone •Current job includes exposure to CRM tool •Exposure to severity-based models would be preferable •Exposure to Enterprise/Corporate customers preferable ABILITIES REQUIRED: •Strong customer-focus and passion for customers •Excellent written and verbal communication skills •Strong problem-solving attitude •Keen sense of ownership •Keen to learn and upgrade •Ready to work in a 24/7 support team •Be a team player with ability to stretch (time-wise) when required •Willing to work in high-pressure environment •Skills in planning, organizing, and adapting within a multi-tasking environment •Willing to work in night shifts if needed
Skills: ● Willing to travel ● Basic understanding of Technology / IT ● Strong Customer Service Skills ● Flexibility and Persistency ● The ability to handle pressure and meet deadlines ● Attention to details ● Excellent time management and organisation ● Knowledge of The Healthcare industry and its current events will be an added advantage Responsibilities: Job Description ● Provide support to clients in any issue they are facing. ● Manage all on-site technical support, troubleshooting, installations and test activities. ● Diagnose technical problems and offer respective resolutions. ● Adherence to company’s procedures and protocols. ● Cooperate with technical team and ensure timely resolutions to customers. ● Comprehend customer requirements and make appropriate recommendations. ● Formulate relationships of trust with customers.
We make technology ItnaEasy for our clients. Experts (trainers) are the face of the company as they actually visit clients' homes and offices and empower them to use today's technology. Experts must love using technology and interacting with new customers! Patience is a must and familiarity with Windows, Apple, Android and MS Office are big pluses. Freshers are welcome to apply too! It is essential that you believe in our idea and join us with the idea of growing with us!
Job Responsibilities: Responsible for providing assistance to end-users who’re using our products (Online Platform) Catering to queries related to platform Taking care of users Onboarding process Skill Set Required: Good communication skills Good Technical Skill (for using online platform) Graduate Good analytical and problem solving skills Good interpersonal and customer care skills