• Provide application support. • To communicate with internal/external customers to enhance the understanding of customer problems, and verifies that an appropriate resolution has been applied. • Develop interfaces to load data into targeted database and extract data from flat files. • Created Tables, Constraints, Indexes, Triggers, Cursors, Ref Cursors, anonymous blocks, sequences etc. • Tune SQL queries using EXPLAIN PLAN, Hints and SQL*Plus Auto trace report for query optimization • Use Collections, Bulk Binding, Materialized Views, Packages and Dynamic SQL • Applied Tuning and Optimization, Normalization in the database design • Acknowledge client issues within SLA • Debugging issues and finding the root cause • Comfortable to work in night day-night on rotation • Communication with client
- LogiNext is looking for a technically savvy and experienced developer to be part of the application support team. Application support engineering is an important part of the LogiNext experience. - You will help in quickly resolving the technical issues across the entire product suite. - You will be responsible for maintaining the SLA as defined by the organization. - You would be collaborating with the client's technical operations team, engineering team and other support team members to resolve the issues and to ensure the best possible service and support to our clients.Responsibilities :- Provide technical support to LogiNext's enterprise clients - Work on defined SLA's to make sure that our client receives the best of the services- Be hands-on, adopt practical approach to software and technology - Troubleshoot application and software related issues and determining the root cause for the issues- Work with the existing engineering team to develop highly scalable products- Must be able to manage and prioritize multiple work requirements to meet deadlines- Ability to work independently and in a team environmentRequirements :- Bachelor's degree in Computer Science, Information Technology or related field- 2+ years of development experience in scalable and distributed enterprise applications - Experience in developing web applications using Java/J2EE, JPA, Spring framework and RESTful web services- Excellent coding skills in Java- Experience in MySQL, MongoDB, etc.- Experience in front-end technologies HTML5, CSS3, jQuery, AngularJS and D3.js is preferred- Proven ability to drive large scale projects with deep understanding of Agile SDLC, high collaboration and leadership- Excellent written and oral communication skills, judgment and decision-making skills, and the ability to work under continual deadline pressure- Rotational shifts with weekly off on Fridays
DUTIES AND RESPONSIBILITIES: •Act as a point-of-contact for technical license issuance and dispatch, creation and dispatch of internal packages needed for technical deployments and upgrades, assigning, tracking and monitoring activities of the team to achieve SLA targets, various reporting activities etc. •Handles real-time voice-calls and chats related to tasks and licensing •Adheres to the TAT on task and licensing activities •Handles email queries and responds in a timely-manner •Achieves basic understanding of Seclore product needed for the task and licensing activities •Handles multiple cases created at the same time with varying degrees of severities and priorities •Effectively communicates procedural and technical issues to internal and external customers/stakeholders •Manages schedule of cases, determines priority and severity levels, negotiates and sets expectations with internal and external customers/stakeholders •Engages with internal teams to prioritize customer requests if needed •Engages in ongoing trainings at functional and organizational level, along with self-learning •Creates support documentation as and when needed •Works in a team with assorted expertise •Comfortable working in shifts •Multitasks and works well in a fast-paced environment QUALIFICATIONS: •Required: Bachelor’s Degree or Diploma in Computer Science •Understands basic details of operating systems and is aware of various technology terminologies •Knows MS-Office Suite in depth •Good to know: Some level of scripting used for automation EXPERIENCE: •1 to 2 years of experience in a customer support/licensing role •Managed customers from regions such as NA, EMEA or APAC •Exposed to working in shifts •Handled customers on the phone •Current job includes exposure to CRM tool •Exposure to severity-based models would be preferable •Exposure to Enterprise/Corporate customers preferable ABILITIES REQUIRED: •Strong customer-focus and passion for customers •Excellent written and verbal communication skills •Strong problem-solving attitude •Keen sense of ownership •Keen to learn and upgrade •Ready to work in a 24/7 support team •Be a team player with ability to stretch (time-wise) when required •Willing to work in high-pressure environment •Skills in planning, organizing, and adapting within a multi-tasking environment •Willing to work in night shifts if needed
- Work out of client location in Mumbai, to support multiple products from CreditMantri, deployed on-prem in client location - Ability to work with multiple stakeholders (senior management to junior engineers, other vendor teams, etc) and get the job done - Strong technical expertise on Java / Spring technologies, IBM Websphere application server, Linux OS, Oracle / mySQL - End to end experience in developing, deploying and supporting web based applications in the above technology stack - Fluent in Hindi, English - Engineering Degree preferred - Strong customer focus
About Seclore International hacking and state sponsored espionage are on the rise - and so are the technologies guarding the data. Are you in the game? Seclore is an Information Security product company which has emerged as a global leader in the Data Centric Security space. Right from protecting nuclear submarine designs to new drug formulations to customer data of Fortune 100 organizations - we guard every kind of confidential information. Thousands of enterprises across 29 countries - including governments - can vouch for our technology. Seclore’s patent pending, award winning technology allows users to control how their information is used - even after it is shared with people within or outside the enterprise. This requires stretching the technology boundaries beyond what might seem possible. It's not for the weak-hearted or run-of-the-mill developers. Innovation is in our blood. From our early days within IIT Bombay to a globally recognized name in the field, this is one thing that has always taken us to new horizons. Information Security is a fast-evolving field - testing the limitations of today's technologies. It is the need of the hour for every enterprise - from Fortune 500 companies to military organizations. At Seclore, you get to be part of the front lines - defending today's data against tomorrow's threats. Awards & Recognition: - 1) Seclore has been selected as a winner in four categories of Info Security PG’s Global Excellence Awards. We’re pleased to see Seclore has moved up in its medaling position: • Security Products and Solutions for Enterprise (Medium) – Gold (Last year we received bronze) • Security Products and Solutions for Manufacturing – Gold • Security Products and Solutions for Finance and Banking – Silver (Last year we received bronze) • New Products and Services (100 - 499 Employees) – Bronze 2) Won the CIO Choice Awards 2018 for the Best Data Protection Solution Enterprise IT World Online http://www.enterpriseitworld.com/index.php/seclores-enterprise-rights-management-solution-wins-cio-choice-2018-award/ 3) 17th & 18th Of Jan 2018 - 8th India Digital Awards which is organized by IAMAI (Internet and Mobile Association of India) honoured Seclore with IAMAI Awards in 2 categories: • Best Cyber Security Product /Service • India CS Company with Global Excellence 4) Awarded the ‘Best Enterprise Digital Rights Management’ Solution in the prestigious VARINDIA Channel Leadership Survey 2017 https://www.varindia.com/news/startup-ecosystems-in-india-seclore-technology-limited 5) Seclore bags three awards at World HRD Congress’ Asia’s Best Employer Awards 2017, wins big as Asia’s DREAM COMPANY TO WORK FOR https://bit.ly/2CAwvSb Job Description:- Act as point-of-contact for enterprise customers of Seclore. Handle real-time voice-calls and chats with technical queries .Handle email queries and respond in a timely-manner .Be able to achieve understanding of Seclore products and gain expertise. Attempt to provide resolutions on the first interaction with customers. Handle multiple cases at the same time with varying degrees of severity .Work in a team with assorted expertise Update customers on progress of their cases on a regular-basis and adhere to SLA. Perform root cause assessment and debug all issues on server domain, and availability of applications. Provide support and identify all issues and prepare appropriate documentation all issues and solutions. Multitasks and works well in a fast-paced environment. TECHNICAL SKILLS: Support -- Helping people use applications by answering their questions and giving information that facilitates correct operation of Seclore products over the phone, chat and / or email. Troubleshooting -- Diagnosing malfunctions in the operation of software. Repair -- Correcting application software malfunctions Strong knowledge in OS (Server OS, XP Professional, Linux) Knowledge of computer security procedures and protocol. Experience working with either three or more of these Good knowledge in Windows operating systems Good understanding Microsoft Office applications, Microsoft Windows OS (Client & Server). MAC OS, Mobile devices. AD/LDAP related issues. Tomcat/Apache Web Server related issues, issues related to settings in Firewalls/Anti-Virus software and Remote Software Deployment Tools like LANDesk, SCCM and other IT landscape. Experience on AD, log analysis ,file and security structure of Windows Knowledge on Linux/MAC . The candidate should have a good understanding and working knowledge of Databases like Oracle/MSSQL, LDAP, J2EE web servers like Tomcat. Requirements 3-6 years experience in a Technical Support role, preferably applications support Managing Customers from regions such as NA, ME or APAC Exposed to working shifts in nights Handled external clients on phone queues Current job includes exposure to CRM tools Exposure to severity based models would be preferable Exposure to Enterprise/Corporate customers preferable Strong customer-focus and problem-solving attitude Ability to communicate technical information to non-technical personnel. Keen sense of ownership of technical issues of Seclores enterprise customers Ability to generate progress reports on cases owned Good communication skill and learning attitude. Ready to work on 24/7 support center. Be a team player with ability to stretch (time-wise) when required Willing to work in high-pressure environment Skills in planning, organizing, and adapting within a multi-tasking environment. Willing to work in night shifts REQUIREMENTS.
Skills: ● Willing to travel ● Basic understanding of Technology / IT ● Strong Customer Service Skills ● Flexibility and Persistency ● The ability to handle pressure and meet deadlines ● Attention to details ● Excellent time management and organisation ● Knowledge of The Healthcare industry and its current events will be an added advantage Responsibilities: Job Description ● Provide support to clients in any issue they are facing. ● Manage all on-site technical support, troubleshooting, installations and test activities. ● Diagnose technical problems and offer respective resolutions. ● Adherence to company’s procedures and protocols. ● Cooperate with technical team and ensure timely resolutions to customers. ● Comprehend customer requirements and make appropriate recommendations. ● Formulate relationships of trust with customers.
We make technology ItnaEasy for our clients. Experts (trainers) are the face of the company as they actually visit clients' homes and offices and empower them to use today's technology. Experts must love using technology and interacting with new customers! Patience is a must and familiarity with Windows, Apple, Android and MS Office are big pluses. Freshers are welcome to apply too! It is essential that you believe in our idea and join us with the idea of growing with us!
Job Responsibilities: Responsible for providing assistance to end-users who’re using our products (Online Platform) Catering to queries related to platform Taking care of users Onboarding process Skill Set Required: Good communication skills Good Technical Skill (for using online platform) Graduate Good analytical and problem solving skills Good interpersonal and customer care skills