12+ Tech Support Jobs in Mumbai | Tech Support Job openings in Mumbai
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Job Title: Customer Support Executive
Location: On-site – Lower Parel, Mumbai (10 Mins Walking From Station)
Company: OneSpider Technologies LLP
Timings: Mon–Sat, 10:00 AM – 7:00 PM
Role Overview:
We are hiring for Customer Support Executive role to assist clients using our software. This role involves handling inbound support calls, resolving queries related to software usage, billing, accounting, and GST via phone and remote tools (AnyDesk / UltraViewer).
Key Responsibilities:
- Handle client calls and resolve software-related queries
- Support clients with accounting, GST, and billing features
- Use AnyDesk / UltraViewer for remote troubleshooting
- Coordinate with internal teams when needed
Requirements:
- Min. 6 months of experience in customer support
- Commerce graduate preferred (B.Com or equivalent)
- Knowledge of accounting & basic GST
- Familiarity with AnyDesk / UltraViewer
- Strong problem-solving and communication skills
Why Join Us?
- Work with a leading healthcare software company
- Gain real-world experience in software and accounting support
- Friendly team and growth opportunities
Apply Now !
A desktop support engineer provides technical assistance by installing, configuring, maintaining, and troubleshooting hardware, software, and network issues for end-users to ensure smooth and productive operations.
Job Title: Customer Support Executive
Company: Torero Softwares Ltd
Location: Lower Parel East, Mumbai (On-site)
Job Type: Full-time
Experience: 0 to 2 years
Job Description:
We’re hiring a Customer Support Executive to assist users of our Medica Software. You will help clients solve basic queries related to software, accounting, and GST, and guide them through simple training sessions.
Responsibilities:
- Handle customer queries (via call or remote tools like AnyDesk/TeamViewer)
- Provide training to new users on Medica Software
- Troubleshoot basic software, accounting, and GST-related issues
- Work closely with the technical team for issue resolution
Requirements:
- Commerce graduate preferred (freshers welcome)
- 12th pass candidates with support experience can also apply
- Good communication and problem-solving skills
- Basic knowledge of accounting and GST
- Comfortable using remote support tools like AnyDesk or TeamViewer
Working Hours:
- Monday to Saturday – 10:00 AM to 7:00 PM
- Work from office – Lower Parel East, Mumbai
Perks:
- Learning opportunities in accounting and ERP software
- Supportive team and growth-focused environment
Apply now to join a growing tech company helping businesses with simple and powerful ERP tools!
Key Responsibilities:
- Generate qualified leads in Mumbai and Bangalore.
- Build and maintain strong client relationships.
- Prepare and deliver product demos, proposals, and technical presentations.
- Coordinate with pre-sales/engineering teams for customized solutions.
- Follow up on proposals using CRM and convert to deals.
- Attend industry events, conferences, and site visits.
- Keep track of market trends, competitors, and pricing strategies.
Position: Technical Presales Manager
Job type: Full-time/ Permanent
Total Experience: Minimum 4-5 Years
- Maintain, drive, supervise and implement robust technical standards, systems and processes
- Influence technology strategies and decisions with a high level of expertise and knowledge
- Provide direction and support to ensure compliance with relevant legislative specifications and standards
- Lead a team of staff developing products, and addressing training needs when necessary
- Coordinate the regular testing of products to address faults, and provide evaluations to improve them
- Act as a key contact with customers who have technical issues
- Experience in handling technical support Team
- handling the escalated issues and resolving them over the phone/e-mail/remote meeting.
- Addressing end clients and channel partners/system integrators/solution partners/service providers/consultants.
- Conduct product demos and training
- Should be open to work in general shift.
REQUIRED SKILLS :
- Good communication skills, both written and verbal
- Self-motivated with the ability to work under pressure and own initiative
- Problem-solving skills, analytical skills and the ability to make decisions quickly
- Organisational and team leader skills
- Knowledge of process improvement and validation
- Knowledge of regulatory standards relevant to your industry
- The ability to investigate and identify trends
- Good Knowledge of Hardware and Networking concepts
- Good Knowledge of Windows, Linux and Mac OS, Android and iOS
- Good Knowledge of Antivirus, Endpoint security, DLP, MDM, and Remote technologies.
- Should be capable to handle a team of L1 engineers.
- Prepare documents on technical knowledge.
The brand is associated with some of the major icons across categories and tie-ups with industries covering fashion, sports, and music, of course. The founders are Marketing grads, with vast experience in the consumer lifestyle products and other major brands. With their vigorous efforts toward quality and marketing, they have been able to strike a chord with major E-commerce brands and even consumers.
- Coordinating with Supplier to discuss and resolving product quality issues raised by customers.
- Updating customers in a timely fashion regarding the status of quality issues or any requests.
- Participating in product quality planning and control process based on customer’s specifications and requirements.
- Managing escalations to suppliers on product quality, Root cause, action
- Preparing and updating all necessary quality reports as required by customers.
Desired Candidate Profile
What you need to have:- Experience in handling customer complaints
- knowledge of DOA, FFR, RCA & Supplier escalation, Excel report
- Communication skills, problem solving attitude
- Client facing experience
- Product Quality management
- Escalation and complaint management