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Skytap engineer

Fulltime

Hybrid

PAN India

Skytap, Azure

Exp-4 to 7+yrs

• This position is primarily responsible for supporting existing VM infrastructure on Skytap as well as creating new virtual machines for training department.

• The person on this role will be responsible to deploy correct virtual machines for the correct course for the students.

• The role includes working with trainers and subject matter experts to create new virtual machines as well as maintain existing VMs.

• Monitor Skytap platform to ensure effective usage with cost saving measures are applied.

• Monitoring Skytap programmatically and taking action to resolve issues.

Responsibilities

• Experience in deploying, configuring,  ing, and performance tuning Skytap.

• Work with training team and SMEs to create virtual labs for new courses as well as maintain and upgrade existing VMs.

• Be familiar with Virtualization technologies and understand technical requirements to create and maintain VMs on Skytap.

• Learn to assist internal teams with building multi-tier and other complex environments in Skytap.

• Provide support to internal and external customers on technical issues.

• Be the first line of support to our learners and troubleshoot any issues with VMs.

• Write technical documents and solutions guides.

• Understand Virtualization, and how it can be used to address end-user/learner challenges.

• Administer Skytap environment to ensure learners are provided with correct labs and cost-effective methods are applied

Key Responsibilities:

• Generate qualified leads in Mumbai and Bangalore.
• Build and maintain strong client relationships.
• Prepare and deliver product demos, proposals, and technical presentations.
• Coordinate with pre-sales/engineering teams for customized solutions.
• Follow up on proposals using CRM and convert to deals.
• Attend industry events, conferences, and site visits.
• Keep track of market trends, competitors, and pricing strategies.

Position: Technical Presales Manager

Job type: Full-time/ Permanent

Total Experience:  Minimum 4-5 Years

• Maintain, drive, supervise and implement robust technical standards, systems and processes
• Influence technology strategies and decisions with a high level of expertise and knowledge
• Provide direction and support to ensure compliance with relevant legislative specifications and standards
• Lead a team of staff developing products, and addressing training needs when necessary
• Coordinate the regular testing of products to address faults, and provide evaluations to improve them
• Act as a key contact with customers who have technical issues
• Experience in handling technical support Team
• handling the escalated issues and resolving them over the phone/e-mail/remote meeting.
• Addressing end clients and channel partners/system integrators/solution partners/service providers/consultants.             
• Conduct product demos and training
• Should be open to work in general shift.

• Good communication skills, both written and verbal
• Self-motivated with the ability to work under pressure and own initiative
• Problem-solving skills, analytical skills and the ability to make decisions quickly
• Organisational and team leader skills
• Knowledge of process improvement and validation
• Knowledge of regulatory standards relevant to your industry
• The ability to investigate and identify trends
• Good Knowledge of Hardware and Networking concepts
• Good Knowledge of Windows, Linux and Mac OS, Android and iOS
• Good Knowledge of Antivirus, Endpoint security,  DLP, MDM, and Remote technologies.
• Should be capable to handle a team of L1 engineers.
• Prepare documents on technical knowledge.

Desired Candidate Profile