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Tech Support Jobs in Mumbai

10+ Tech Support Jobs in Mumbai | Tech Support Job openings in Mumbai

Apply to 10+ Tech Support Jobs in Mumbai on Explore the latest Tech Support Job opportunities across top companies like Google, Amazon & Adobe.

Concinnity Media Technologies

at Concinnity Media Technologies

2 candid answers
Anirban Biswas
Posted by Anirban Biswas
10 - 15 yrs
₹20L - ₹30L / yr
IT infrastructure
Storage & Networking
Technical support
+4 more

Location: Goregaon, Mumbai

Job Description:

We are seeking a highly skilled and experienced Technical Support Head to join our team in Mumbai. The ideal candidate will have a minimum of 10 years of experience in the SI industry, specifically in technical support roles, and possess extensive product knowledge in server, storage, backup, networking, security, and virtualization domains. As the Technical Support Head, you will be responsible for leading and managing a team of technical support professionals, ensuring the highest level of customer satisfaction, and driving continuous improvement in support processes.


  1. Lead and manage a team of technical support professionals, including hiring, training, mentoring, and performance evaluations.
  2. Establish and maintain support policies, procedures, and service level agreements to ensure effective and efficient support delivery.
  3. Collaborate with cross-functional teams, including sales, product management, and engineering, to address customer issues and provide timely resolutions.
  4. Serve as an escalation point for complex technical issues, providing guidance and expertise to resolve customer challenges.
  5. Develop and implement metrics and key performance indicators (KPIs) to measure the team's performance and identify areas for improvement.
  6. Stay up-to-date with industry trends, emerging technologies, and product advancements to enhance the team's technical knowledge.
  7. Foster a customer-centric culture within the support team, ensuring high levels of customer satisfaction and retention.
  8. Analyze support data and trends to identify recurring issues and proactively address them through process improvements or product enhancements.
  9. Collaborate with vendors and third-party partners to resolve technical issues and ensure timely delivery of support services.
  10. Prepare and present regular reports to senior management on support team performance, customer satisfaction, and key metrics.


  1. Minimum of 10 years of experience in the systems integration (SI) industry, with a focus on technical support.
  2. In-depth knowledge and experience with server, storage, backup, networking, security, and virtualization technologies.
  3. Proven experience in managing and leading technical support teams.
  4. Strong problem-solving and troubleshooting skills with the ability to analyze complex technical issues and provide innovative solutions.
  5. Excellent verbal and written communication skills, with the ability to effectively interact with customers, team members, and stakeholders at all levels.
  6. Strong customer service orientation and a passion for delivering exceptional support experiences.
  7. Demonstrated ability to drive process improvements and optimize support operations.
  8. Familiarity with industry-standard support tools and systems.
  9. Bachelor's degree in computer science, information technology, or a related field (preferred).

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Aarti Pawar
Posted by Aarti Pawar
Navi Mumbai
4 - 10 yrs
₹6L - ₹10L / yr
Computer Networking
Microsoft Windows
+14 more

Position: Technical Presales Manager

Job type: Full-time/ Permanent

Total Experience:  Minimum 4-5 Years

  • Maintain, drive, supervise and implement robust technical standards, systems and processes
  • Influence technology strategies and decisions with a high level of expertise and knowledge
  • Provide direction and support to ensure compliance with relevant legislative specifications and standards
  • Lead a team of staff developing products, and addressing training needs when necessary
  • Coordinate the regular testing of products to address faults, and provide evaluations to improve them
  • Act as a key contact with customers who have technical issues
  • Experience in handling technical support Team
  • handling the escalated issues and resolving them over the phone/e-mail/remote meeting.
  • Addressing end clients and channel partners/system integrators/solution partners/service providers/consultants.             
  • Conduct product demos and training
  • Should be open to work in general shift.


  • Good communication skills, both written and verbal
  • Self-motivated with the ability to work under pressure and own initiative
  • Problem-solving skills, analytical skills and the ability to make decisions quickly
  • Organisational and team leader skills
  • Knowledge of process improvement and validation
  • Knowledge of regulatory standards relevant to your industry
  • The ability to investigate and identify trends
  • Good Knowledge of Hardware and Networking concepts
  • Good Knowledge of Windows, Linux and Mac OS, Android and iOS
  • Good Knowledge of Antivirus, Endpoint security,  DLP, MDM, and Remote technologies.
  • Should be capable to handle a team of L1 engineers.
  • Prepare documents on technical knowledge.
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at Egnyte

4 recruiters
Prasanth Mulleti
Posted by Prasanth Mulleti
2 - 5 yrs
Best in industry
Tech Support
Microsoft Windows Server administration
Proposed Job Description

We’re on the lookout for a talented Level I Technical Support Engineer to join our team in Mumbai, India.

What You’ll Do (but is not limited to)

  •        Provide technical support to Egnyte's clients and partners
  •        Provide support via e-mail, phone and Zoom
  •        Work effectively and professionally with users who span from IT, business users, partners and executives
  •        Provide a workable solution that addresses client issue based on their use case
  •        Master Egnyte's product capabilities and serve as the subject matter expert within the support organization
  •        Work with Product Management, Engineering and Sales to effectively take issues to resolution
  •        Participate in testing of new and updated products and provide feedback
  •        Write technical documents such as service and product FAQ's, guides, and manuals

Your Qualifications

  •        Excellent customer engagement and communications skills
  •        Familiarity with Support Ticket, Call Center, and Knowledge Based Systems
  •        Minimum three years of experience in SaaS support
  •        Experience in administering Windows 10, Mac OS and Linux (any distribution)
  •        Experience in administering Windows Servers (2016, 2019)
  •        Proficiency with Microsoft Office products
  •        Bonus if you have:
    •      Virtual Machine Environment (i.e. VMware ESX, Microsoft Hyper-V)
    •      Experience with Cloud Based File management systems

Equal Opportunity Employment

Egnyte is an equal opportunity employer and values diversity at our company. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


About Egnyte

In a content critical age, Egnyte fuels business growth by enabling content-rich business processes, while also providing organizations with visibility and control over their content assets. Egnyte’s cloud-native content services platform leverages the industry’s leading content intelligence engine to deliver a simple, secure, and vendor-neutral foundation for managing enterprise content across business applications and storage repositories. More than 16,000 customers trust Egnyte to enhance employee productivity, automate data management, and reduce file-sharing cost and complexity. Investors include Google Ventures, Kleiner Perkins, Caufield & Byers, and Goldman Sachs. For more information, visit">

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Disruptive Electronic Accessories Brand

Disruptive Electronic Accessories Brand

Agency job
via Unnati by Astha Bharadwaj
2 - 3 yrs
₹4L - ₹5L / yr
Technical support
Tech Support
Customer Support
Supplier relationship management
+5 more
Here is a chance to work for a Consumer Electronics Brand, where you get to deal with some of the best channels and work with some excellent experienced minds. Read on.
Started in 2015, this lifestyle and accessories startup has taken over the consumer electronics sector in India. Our client has a product range that includes an extensive catalog of headphones, speakers, travel accessories, and modern earphones. It believes in providing cutting edge electronic products stamped with durability and affordability.

The brand is associated with some of the major icons across categories and tie-ups with industries covering fashion, sports, and music, of course. The founders are Marketing grads, with vast experience in the consumer lifestyle products and other major brands. With their vigorous efforts toward quality and marketing, they have been able to strike a chord with major E-commerce brands and even consumers.
As a Customer Quality Engineer, you will ensure that the products meet quality requirements, and address customer issues in a timely manner to ensure customer satisfaction.
What you will do:
  • Coordinating with Supplier to discuss and resolving product quality issues raised by customers.
  • Updating customers in a timely fashion regarding the status of quality issues or any requests.
  • Participating in product quality planning and control process based on customer’s specifications and requirements.
  • Managing escalations to suppliers on product quality, Root cause, action
  • Preparing and updating all necessary quality reports as required by customers.


Desired Candidate Profile

What you need to have:
  • Experience in handling customer complaints
  • knowledge of DOA, FFR, RCA & Supplier escalation, Excel report
  • Communication skills, problem solving attitude
  • Client facing experience
  • Product Quality management
  • Escalation and complaint management
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at NexSales

3 recruiters
vinod yadav
Posted by vinod yadav
1 - 3 yrs
₹1L - ₹2L / yr
Tech Support
Computer Networking
Microsoft Windows Server
Hardware installation
Desktop administration
+2 more
We’re looking for Tech Support Engineer for IT Dept. Job Description :- • Install, upgrade, support and troubleshoot for Laptop ,computer hardware, voice equipment and any other authorized peripheral equipment. • Troubleshooting day to day system and network problems and diagnosing and solving hardware or software Issue • Working technical knowledge of TCP/IP protocols, operating systems and Cisco Routers, switches and Sonic firewall experience. • Management of AD user accounts and access controls • Responsible for the implementation, support, administration and management of Thin clients and servers • Backup & Restoration of data as per the request from users • Asset Management • Ready to working in routing shift. Requirements • BE in Electronic / Computer’s or equivalent experience. • MCSE & CCNA certification preferred. • 2-3 years directly related work experience in a technical support position • Experience supporting Windows 7 , Microsoft Office latest version, Outlook in and Exchange Environment, Internet Explorer, system hardware issues, desktops, laptops, printers, and Antivirus both in person and remotely. • Knowledge of multiple desktop programs, configuration and debugging techniques. • Good understanding of VoIP technologies will be preferred • Strong problem solving skills, work ethic, detail oriented as well as excellent oral and written communication skills.. • Experience with TCP/IP and general networking issues.
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at LogiNext

1 video
7 recruiters
Mukti Shetty
Posted by Mukti Shetty
2 - 4 yrs
₹4L - ₹7L / yr
skill iconJava
+2 more
- LogiNext is looking for a technically savvy and experienced developer to be part of the application support team. Application support engineering is an important part of the LogiNext experience. - You will help in quickly resolving the technical issues across the entire product suite. - You will be responsible for maintaining the SLA as defined by the organization. - You would be collaborating with the client's technical operations team, engineering team and other support team members to resolve the issues and to ensure the best possible service and support to our clients.Responsibilities :- Provide technical support to LogiNext's enterprise clients - Work on defined SLA's to make sure that our client receives the best of the services- Be hands-on, adopt practical approach to software and technology - Troubleshoot application and software related issues and determining the root cause for the issues- Work with the existing engineering team to develop highly scalable products- Must be able to manage and prioritize multiple work requirements to meet deadlines- Ability to work independently and in a team environmentRequirements :- Bachelor's degree in Computer Science, Information Technology or related field- 2+ years of development experience in scalable and distributed enterprise applications - Experience in developing web applications using Java/J2EE, JPA, Spring framework and RESTful web services- Excellent coding skills in Java- Experience in MySQL, MongoDB, etc.- Experience in front-end technologies HTML5, CSS3, jQuery, AngularJS and D3.js is preferred- Proven ability to drive large scale projects with deep understanding of Agile SDLC, high collaboration and leadership- Excellent written and oral communication skills, judgment and decision-making skills, and the ability to work under continual deadline pressure- Rotational shifts with weekly off on Fridays
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at Seclore

5 recruiters
Julie Thinagaran
Posted by Julie Thinagaran
1 - 2 yrs
₹2L - ₹4L / yr
Customer Relationship Management (CRM)
Tech Support
DUTIES AND RESPONSIBILITIES: •Act as a point-of-contact for technical license issuance and dispatch, creation and dispatch of internal packages needed for technical deployments and upgrades, assigning, tracking and monitoring activities of the team to achieve SLA targets, various reporting activities etc. •Handles real-time voice-calls and chats related to tasks and licensing •Adheres to the TAT on task and licensing activities •Handles email queries and responds in a timely-manner •Achieves basic understanding of Seclore product needed for the task and licensing activities •Handles multiple cases created at the same time with varying degrees of severities and priorities •Effectively communicates procedural and technical issues to internal and external customers/stakeholders •Manages schedule of cases, determines priority and severity levels, negotiates and sets expectations with internal and external customers/stakeholders •Engages with internal teams to prioritize customer requests if needed •Engages in ongoing trainings at functional and organizational level, along with self-learning •Creates support documentation as and when needed •Works in a team with assorted expertise •Comfortable working in shifts •Multitasks and works well in a fast-paced environment QUALIFICATIONS: •Required: Bachelor’s Degree or Diploma in Computer Science •Understands basic details of operating systems and is aware of various technology terminologies •Knows MS-Office Suite in depth •Good to know: Some level of scripting used for automation EXPERIENCE: •1 to 2 years of experience in a customer support/licensing role •Managed customers from regions such as NA, EMEA or APAC •Exposed to working in shifts •Handled customers on the phone •Current job includes exposure to CRM tool •Exposure to severity-based models would be preferable •Exposure to Enterprise/Corporate customers preferable ABILITIES REQUIRED: •Strong customer-focus and passion for customers •Excellent written and verbal communication skills •Strong problem-solving attitude •Keen sense of ownership •Keen to learn and upgrade •Ready to work in a 24/7 support team •Be a team player with ability to stretch (time-wise) when required •Willing to work in high-pressure environment •Skills in planning, organizing, and adapting within a multi-tasking environment •Willing to work in night shifts if needed
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at Doxper

1 recruiter
Manish Singh
Posted by Manish Singh
0 - 3 yrs
₹3L - ₹4L / yr
Tech Support
Communication Skills
Presentation Skills
Skills: ● Willing to travel ● Basic understanding of Technology / IT ● Strong Customer Service Skills ● Flexibility and Persistency ● The ability to handle pressure and meet deadlines ● Attention to details ● Excellent time management and organisation ● Knowledge of The Healthcare industry and its current events will be an added advantage Responsibilities: Job Description ● Provide support to clients in any issue they are facing. ● Manage all on-site technical support, troubleshooting, installations and test activities. ● Diagnose technical problems and offer respective resolutions. ● Adherence to company’s procedures and protocols. ● Cooperate with technical team and ensure timely resolutions to customers. ● Comprehend customer requirements and make appropriate recommendations. ● Formulate relationships of trust with customers.
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at ItnaEasy

2 recruiters
Chiraayu Sethi
Posted by Chiraayu Sethi
0 - 2 yrs
₹1L - ₹3L / yr
Technical Training
Learning & Development
Education & Research Management
Corporate Training
+2 more
We make technology ItnaEasy for our clients. Experts (trainers) are the face of the company as they actually visit clients' homes and offices and empower them to use today's technology. Experts must love using technology and interacting with new customers! Patience is a must and familiarity with Windows, Apple, Android and MS Office are big pluses. Freshers are welcome to apply too! It is essential that you believe in our idea and join us with the idea of growing with us!
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Financial Hospital

at Financial Hospital

2 recruiters
Manish Hingar
Posted by Manish Hingar
1 - 3 yrs
₹1L - ₹3L / yr
Communication Skills
Tech Support
Customer Success
Job Responsibilities: Responsible for providing assistance to end-users who’re using our products (Online Platform) Catering to queries related to platform Taking care of users Onboarding process Skill Set Required: Good communication skills Good Technical Skill (for using online platform) Graduate Good analytical and problem solving skills Good interpersonal and customer care skills
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