Opportunity
As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.
We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop.
Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.
Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!
Responsibilities
- You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
- Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
- Reproduce customer issues and log tickets to be solved by the engineering team.
- Guide users on product features and train them to use it effectively.
- Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
- Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation.
- Rigorously measure support SLA & metrics and improve it continuously.
- Maintain regular communications with customers about new feature developments and enhancements to the product.
- Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.
What you can expect in the next 12 months
Within 1 month
- You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
- Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
- You should have gone through at least 3 onboarding and sales experience in the buddy system.
- You should have spent a day at the laundry store to get live hands-on experience.
- You should be able to configure SMS API’s for national and international clients.
- Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool.
- Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you.
Within 3 months
- Independently handle hardware integration and support.
- Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.
Within 6 months
- Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.
Within 12 months
- Help interview, onboard and train incoming team members.
- Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.
What an ideal candidate looks like?
- At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc.
- Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
- Ability to understand a software product and its nuances very well.
- Experience managing customer interactions effectively.
- Previous B2B SaaS and enterprise software experience.
- Excellent written and verbal communication skills.
- Ready to work in US Shift in the future when required.
What are we looking for?
Attitude
Skills
- Empathy
- Positive Attitude
- Patience
- Organized
- Process Driven
- Coachable
- Metrics Driven
- Attentive and Listening Skills
- Ability to explain in uncomplicated/ simple language
About Quick Dry Cleaning
We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.
We believe in
- Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
- Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
Our impact so far
- 3 Billion garments processed through QDC Dry Cleaning Cloud
- 47 countries
- 1000+ Paid subscribers
- 5000+ Users
- All this could be achieved with a nimble team of 20 from our single office in Noida
Why join QDC?
- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
- Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Quick Dry Cleaning Software
About
About Quick Dry Cleaning
We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.
We believe in
- Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
- Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
Our impact so far
- 3 Billion garments processed through QDC Dry Cleaning Cloud
- 47 countries
- 1000+ Paid subscribers
- 5000+ Users
- All this could be achieved with a nimble team of 20 from our single office in Noida
Why join QDC?
- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
- Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.
Company video
Company social profiles
Similar jobs
Job Description for QA Engineer:
- 6-10 years of experience in ETL Testing, Snowflake, DWH Concepts.
- Strong SQL knowledge & debugging skills are a must.
- Experience in Azure and Snowflake Testing is plus
- Experience with Qlik Replicate and Compose tools (Change Data Capture) tools is considered a plus
- Strong Data warehousing Concepts, ETL tools like Talend Cloud Data Integration, Pentaho/Kettle tool
- Experience in JIRA, Xray defect management toolis good to have.
- Exposure to the financial domain knowledge is considered a plus.
- Testing the data-readiness (data quality) address code or data issues
- Demonstrated ability to rationalize problems and use judgment and innovation to define clear and concise solutions
- Demonstrate strong collaborative experience across regions (APAC, EMEA and NA) to effectively and efficiently identify root cause of code/data issues and come up with a permanent solution
- Prior experience with State Street and Charles River Development (CRD) considered a plus
- Experience in tools such as PowerPoint, Excel, SQL
- Exposure to Third party data providers such as Bloomberg, Reuters, MSCI and other Rating agencies is a plus
Key Attributes include:
- Team player with professional and positive approach
- Creative, innovative and able to think outside of the box
- Strong attention to detail during root cause analysis and defect issue resolution
- Self-motivated & self-sufficient
- Effective communicator both written and verbal
- Brings a high level of energy with enthusiasm to generate excitement and motivate the team
- Able to work under pressure with tight deadlines and/or multiple projects
- Experience in negotiation and conflict resolution
Job description :
All Time Design is looking for Business Development Manager. The ideal candidate will have a track record of new business pipeline generation over the phone within an Enterprise capacity and the ability to close opportunities directly.
Job responsibilities :
- Growing revenue via prospecting, qualifying, selling and closing client accounts
- Meeting Quarterly & Annual Revenue Targets
- Managing perspective client relationships through all phases of the sales cycle
- Providing a consultative solutions sales process to prospects
- Conducting one-on-one and group sales presentations
- Calling to establish new opportunities
- Tracking customer information, forecasts and reports
- Developing and maintaining prospect and customer list based on strategic marketing data and other sources for sales leads
Requirements:
- Must have experience in SaaS/ Tech/ IT company.
- 2+ years of sales experience focused on growing existing business or new business
- Large account management or project management experience
- Proven track record for closing large and mid-size companies
- Ability to adapt, overcome objections, and learn complex solutions
- Strong time management skills
- Create new business opportunities through in-depth conversations and relationship building
- Proven track record of growing business from an established client base
- Strong time management skills
- Consistent and documented track record for achieving monthly/quarterly/annual target metrics
- Strong oral and written communication skills are a must
- Ability to work in a fast paced, team environment with revenue deadlines
- Working knowledge of computer applications such as Microsoft Office
- Must have knowledge about CRM
Job Location: Anna Nagar, Chennai. Beside VR Mall.
Job Types: Full-time, Permanent
Supplemental Pay:
- Commission pay
Shift:
- Rotational shift
Work Location: In person
PHP
Javascript
MongoDB
Python
Kubernetes
DockerYears of Experience – 2-3 years
Location – Flexible (Pune/Jaipur Preferred), India
Position Summary
At Clarista.io, we are driven to create a connected data world for enterprises, empowering their employees with the information they need to compete in the digital economy. Information is power, but only if it can be harnessed by people.
Clarista turns current enterprise data silos into a ‘Live Data Network’, easy to use, always available, with flexibility to create any analytics with controls to ensure quality and security of the information
Clarista is designed with business teams in mind, hence ensuring performance with large datasets and a superior user experience are critical to the success of the product
What You'll Do
You will be part of our data platform & data engineering team. As part of this agile team, you will work in our cloud native environment and perform following activities to support core product development and client specific projects:
• You will develop the core engineering frameworks for an advanced self-service data analytics product.
• You will work with multiple types of data storage technologies such as relational, blobs, key-value stores, document databases and streaming data sources.
• You will work with latest technologies for data federation with MPP (Massive Parallel Processing) capabilities
• Your work will entail backend architecture to enable product capabilities, data modeling, data queries for UI functionality, data processing for client specific needs and API development for both back-end and front-end data interfaces.
• You will build real-time monitoring dashboards and alerting systems.
• You will integrate our product with other data products through APIs
• You will partner with other team members in understanding the functional / nonfunctional\ business requirements, and translate them into software development tasks
• You will follow the software development best practices in ensuring that the code architecture and quality of code written by you is of high standard, as expected from an enterprise software
• You will be a proactive contributor to team and project discussions
Who you are
• Strong education track record - Bachelors or an advanced degree in Computer Science or a related engineering discipline from Indian Institute of Technology or equivalent premium institute.
• 2-3 years of experience in Big Data and Data Engineering.
• Strong knowledge of advanced SQL, data federation and distributed architectures
• Excellent Python programming skills. Familiarity with Scala and Java are highly preferred
• Strong knowledge and experience in modern and distributed data stack
components such as the Spark, Hive, airflow, Kubernetes, docker etc.
• Experience with cloud environments (AWS, Azure) and native cloud technologies for data storage and data processing
• Experience with relational SQL and NoSQL databases, including Postgres, Blobs, MongoDB etc.
• Experience with data pipeline and workflow management tools: Airflow, Dataflow, Dataproc etc.
• Experience with Big Data processing and performance optimization
• Should know how to write modular and optimized code.
• Should have good knowledge around error handling.
• Fair understanding of responsive design and cross-browser compatibility issues.
• Experience versioning control systems such as GIT
• Strong problem solving and communication skills.
• Self-starter, continuous learner.
Good to have some exposure to
• Start-up experience is highly preferred
• Exposure to any Business Intelligence (BI) tools like Tableau, Dundas, Power BI etc.
• Agile software development methodologies.
• Working in multi-functional, multi-location teams
What You'll Love About Us – Do ask us about these!
• Be an integral part of the founding team. You will work directly with the founder
• Work Life Balance. You can't do a good job if your job is all you do!
• Prepare for the Future. Academy – we are all learners; we are all teachers!
• Diversity & Inclusion. HeForShe!
• Internal Mobility. Grow with us!
• Business knowledge of multiple sectors
Ruby
Ruby on Rails (ROR)Responsibilities:
- Develop high quality Ruby code for web applications.
- Understanding of core concepts like OOP, design patterns, algorithms and how to run Ruby on a production server.
- Coordinate with the engineering team to accomplish tasks on agile processes.
- Optimize application for maximum speed and compatibility.
- Multitask seamlessly, always maintaining a positive attitude and a client-first mentality.
- Incorporate engineering best practices, methodologies & standards in all deliverables.
- Build customer facing technology products for global customers.
- Work with a performance oriented team driven by ownership and open to experiments.
- Develop a deep understanding of the start-up ecosystem.
Requirement:
- A minimum of 0.6months of experience in software design & development.
- Experience with Ruby & Rails framework.
- Good knowledge on OOPS concepts
- Should have a good understanding of design patterns
- Strong knowledge on Rest API, SOAP, CSV, JSON and XML
- Experience in relational databases and data modeling.
- Experience with designing and rolling out distributed systems at medium scale.
- Experience in agile teams with working knowledge on how work gets from ideation to production.
- Strong focus on clean code and robust design with a focus on reusability and iteration.
- Excellent written and verbal communications skills.
Javascript
React.js
HTML/CSS
Amazon Web Services (AWS)As front-end engineer, you’ll be responsible for end-to-end development of products and services that align with business objectives.
Work Culture
- Grow your skills, experiment with cutting edge technologies and tools
- An environment that encourages creative thinking and limits red tape
- Collaborate with fellow engineers, product management, clients and end users
- Execute responsibilities effectively and honestly
Skills and Experience
- Minimum 5 years of javascript development experience
- In-depth understanding of javascript and reactjs
- Experience in designing effective data structures and algorithms
- Experience in object-oriented and functional programming paradigms
- Experience in consuming REST web services.
- Experience and understanding of any backend framework would be a plus
- Experience with version control and project management tools
- Excellent oral and written communication (english + 1 local language)
- Analytical and problem-solving skills
- Familiarity with any cloud service provider - aws/digital ocean/azure
Signs you would be a good fit
- You enjoy crafting elegant, well-tested solutions, not just delivering working code
- You have logical and well-researched opinions on existing and new technologies, and relish the learnings and challenges of working on different platforms and products
- You have an entrepreneurial mindset
- You are a quick learner with proven reasoning skills
- You explore beyond your resume
About Eloquent Studio Pvt Ltd
Team of 1-10 people
Located in Pune, Maharashtra, India
|
Job Title: |
Senior Cloud Infrastructure Engineer (Azure) |
||
|
Department & Team |
Technology |
Location: |
India |
|
Reporting To: |
Enterprise Solutions Architect |
|
Role Purpose: |
|
The purpose of the role is to ensure high systems availability across a multi-cloud environment, enabling the business to continue meeting its objectives.
This role will be mostly Azure / Windows / Active Directory / Azure AD focused but will include a requirement to understand comparative solutions in AWS.
Desire to maintain full hands-on status but to add Team Lead responsibilities in future
Client’s cloud strategy is based around a dual vendor solutioning model, utilising AWS and Azure services. This enables us to access more technologies and helps mitigate risks across our infrastructure.
The Infrastructure Services Team is responsible for the delivery and support of all infrastructure used by Client twenty-four hours a day, seven days a week. The team’s primary function is to install, maintain, and implement all infrastructure-based systems, both On Premise and Cloud Hosted. The Infrastructure Services group already consists of three teams:
1. Network Services Team – Responsible for IP Network and its associated components 2. Platform Services Team – Responsible for Server and Storage systems 3. Database Services Team – Responsible for all Databases
This role will report directly into the Enterprise Solutions Architect and will have responsibility for the day to day running of the Azure public cloud platform, as well as playing a key part in designing best practise solutions. It will enable the Client business to achieve its stated objectives by playing a key role in the Infrastructure Services Team to achieve world class benchmarks of customer service and support.
|
|
Responsibilities: |
|
Operations · Deliver end to end technical and user support across all cloud platforms (Primarily Azure) · Day to day, fully hands-on OS management responsibilities (Primarily Windows Server OS) · Contribute to continuous improvement efforts around cost optimisation, security enhancement, performance optimisation, operational efficiency and innovation. · Take an ownership role in delivering technical projects, ensuring best practise methods are followed. · Design and deliver solutions around the concept of “Planning for Failure”. Ensure all solutions are deployed to withstand system / AZ failure. · Work closely with Cloud Architects / Infrastructure Services Manager to identify and eliminate “waste” across cloud platforms. · Ensure robust tagging strategy followed in the organisation with accurate cost allocation of resources in Azure. · Ensure all Client data in all forms are backed up in a cost-efficient way. · Use the appropriate monitoring tools to ensure all cloud / on-premise services are continuously monitored. · Drive utilisation of most efficient methods of resource deployment. · Drive the adoption, across the business, of serverless / open source / cloud native technologies where applicable. · Ensure system documentation remains up to date and designed according to Azure best practise templates. · Participate in detailed architectural discussions, calling on internal/external subject matter experts as needed, to ensure solutions are designed for successful deployment. · Take part in regular discussions with business executives to translate their needs into technical and operational plans. · Engaging with vendors regularly in terms of verifying solutions and troubleshooting issues. · Designing and delivering technology workshops to other departments in the business. · Takes initiatives for improvement of service delivery. · Ensure that Client delivers a service that resonates with customer’s expectations, which sets Client apart from its competitors. · Help design necessary infrastructure and processes to support the recovery of critical technology and systems in line with contingency plans for the business. · Continually assess working practices and review these with a view to improving quality and reducing costs. · Champions the new technology case and ensure new technologies are investigated and proposals put forward regarding suitability and benefit. · Motivate and inspire the rest of the infrastructure team and undertake necessary steps to raise competence and capability as required. · Help develop a culture of ownership and quality throughout the Infrastructure Services team.
|
|
Skills & Experience: |
|
· Microsoft Azure Solutions Architect Expert AZ-303– REQUIRED · Microsoft Certified Professional ( MCP ) – REQUIRED · AWS Certified Cloud Practicioner - Preferred · Must be able to demonstrate working knowledge of designing, implementing and maintaining best practise Azure solutions. · Strong working knowledge of on-prem Active Directory, including GPO and Azure AD · Proven examples of ownership of large Azure project implementations in Enterprise settings. · Enterprise production experience of deploying infrastructure as code using Terraform · Experience managing the monitoring of infrastructure / applications using tools including Cloud native, Solarwinds, New Relic, etc. · Must have practical working knowledge of driving cost optimisation, security enhancement and performance optimisation. · Solid understanding and experience of transitioning IaaS solutions to serverless technology · Need to be able to demonstrate security best-practise when designing solutions in Azure. · Working experience of ‘On Premise to Cloud’ migrations · Good working knowledge around WAN connectivity and how this interacts with the various entry point options into Azure public cloud. · Production knowledge of Windows file servers / DFS · Strong experience in desktop virtualisation technologies in Azure · Good appreciation of ISO27001, ITIL and Project management · Good understanding of new and emerging technologies · Excellent presentation skills to both an internal and external audience · The ability to share your specific expertise to the rest of the Technology group · |
|
Behavioural Fit: |
|
· Professional appearance and manner · High personal drive; results oriented; makes things happen; “can do attitude” · Can work and adapt within a highly dynamic and growing environment · Team Player; effective at building close working relationships with others · Effectively manages diversity within the workplace · Strong focus on service delivery and the needs and satisfaction of internal clients · Able to see issues from a global, regional and corporate perspective · Able to effectively plan and manage large projects · Excellent communication skills and interpersonal skills at all levels · Strong analytical, presentation and training skills · Innovative and creative · Demonstrates technical leadership · Visionary and strategic view of technology enablers (creative and innovative) · High verbal and written communication ability, able to influence effectively at all levels · Possesses technical expertise and knowledge to lead by example and input into technical debates · Depth and breadth of experience in infrastructure technologies · Enterprise mentality and global mindset · Sense of humour
|
|
Role Key Performance Indicators: |
|
· Design and deliver repeatable, best in class, cloud solutions. · Pro-actively monitor service quality and take action to scale operational services, in line with business growth. · Generate operating efficiencies, to be agreed with Infrastructure Services Manager. · Establish a “best in sector” level of operational service delivery and insight. · Help create an effective team. |
AngularJS (1.x)React.js
React Native
Angular (2+)"Are you looking to build products that can change the world and help us reach our target of improving 1 billion lives?"
**RESPONSIBILITIES**
To ensure that projects are delivered efficiently using the best fit-for-purpose technology with sufficient quality standards. To inform technical decision making at Curve.
**ESSENTIAL EXPERIENCE**
* 3+ years experience with either React JS, React Native or Angular4+
* Good working understanding and experience with mobile app development best practices
* Write well designed, testable, efficient code by using the best software development practices
* Knowledge of Test Driven Development (Unit Testing)
* Knowledge of Behaviour Driven Development (UI Testing)
* Experience using unit testing frameworks
* Experience using E2E test frameworks and runners
* Continuous Integration (e.g. CircleCI, Travis)
**ESSENTIAL QUALITIES**
Strongly aligned values with Curve values (below)
* Good Communicator
* Not afraid of solving problems using multiple development stacks
* Proactive thinking with a ‘can do’ attitude
* Strong problem solving skills, using root cause analysis to find issues and identifying potential solutions
* Should be able to research and understand undocumented application codebases
* A love of learning
* Team player
* High level of Emotional Intelligence
**DESIRABLE EXPERIENCE**:
* Ionic experience
* Mobile development (iOS or Android) experience or exposure
* Good working understanding and experience with CSS and popular CSS preprocessors (SASS / LESS)
* Heroku / AWS or similar infrastructure exposure or experience
* iOS Appstore / Android Play store experience
* Working with remote teams
* Token based authentication (e.g. JWT)
**ABOUT CURVE**
Curve is an award winning global digital health company that creates products that directly improve lives.
**Company Purpose**: To positively impact 1 billion lives by solving challenging health problems.
**Curve Values**
* Improve myself, each other & our partners
* Solve problems that improve people’s lives
* Everyone leads
* Become comfortable with being uncomfortable
* Only create products that people love
* An amazingly genuine, engaging and friendly culture.
* Flexible working hours.
* Glass Door Rating of 5
Python
Redis
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon