As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.

We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop.

Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Responsibilities

You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
Reproduce customer issues and log tickets to be solved by the engineering team.
Guide users on product features and train them to use it effectively.
Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation.
Rigorously measure support SLA & metrics and improve it continuously.
Maintain regular communications with customers about new feature developments and enhancements to the product.
Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
You should have gone through at least 3 onboarding and sales experience in the buddy system.
You should have spent a day at the laundry store to get live hands-on experience.
You should be able to configure SMS API’s for national and international clients.
Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool.
Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you.

Within 3 months

Independently handle hardware integration and support.
Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

Help interview, onboard and train incoming team members.
Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc.
Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
Ability to understand a software product and its nuances very well.
Experience managing customer interactions effectively.
Previous B2B SaaS and enterprise software experience.
Excellent written and verbal communication skills.
Ready to work in US Shift in the future when required.

What are we looking for?

Attitude

Skills

Empathy
Positive Attitude
Patience
Organized
Process Driven
Coachable
Metrics Driven
Attentive and Listening Skills
Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
47 countries
1000+ Paid subscribers
5000+ Users
All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

Opportunity

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Responsibilities

You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
Reproduce customer issues and log tickets to be solved by the engineering team.
Guide users on product features and train them to use it effectively.
Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation.
Rigorously measure support SLA & metrics and improve it continuously.
Maintain regular communications with customers about new feature developments and enhancements to the product.
Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
You should have gone through at least 3 onboarding and sales experience in the buddy system.
You should have spent a day at the laundry store to get live hands-on experience.
You should be able to configure SMS API’s for national and international clients.
Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool.
Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you.

Within 3 months

Independently handle hardware integration and support.
Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

Help interview, onboard and train incoming team members.
Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc.
Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
Ability to understand a software product and its nuances very well.
Experience managing customer interactions effectively.
Previous B2B SaaS and enterprise software experience.
Excellent written and verbal communication skills.
Ready to work in US Shift in the future when required.

What are we looking for?

Attitude

Skills

Empathy
Positive Attitude
Patience
Organized
Process Driven
Coachable
Metrics Driven
Attentive and Listening Skills
Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
47 countries
1000+ Paid subscribers
5000+ Users
All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

Users love Cutshort

Read about what our users have to say about finding their next opportunity on Cutshort.

Subodh Popalwar

Software Engineer, Memorres

For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.

Companies hiring on Cutshort

About Quick Dry Cleaning Software

Founded :

2010

Type :

Product

Size :

20-100

Stage :

Profitable

About

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
47 countries
1000+ Paid subscribers
5000+ Users
All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
47 countries
1000+ Paid subscribers
5000+ Users
All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

Company video

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Continuously improve and monitor our product

Key Responsibilities

Own and consistently deliver high quality end-to-end product features keeping in view technical & business expectations
Add meaty features to the product which will deliver substantial business value
Pioneer clean coding and continuous code refactoring
Understands and appreciates existing design and architecture of the product
Understands pros and cons of various technology options available
Takes technical ownership of some of sub-systems of the product
Makes changes in the product designs to achieve required business value / mileage
Identify and addresses technical debts
Understands technical vision and road-map of the product and expectations
Understands purview of key pieces of deliverables and own few of these pieces

Day at work

Pioneer proof of concepts of new technologies keeping in view product road-map and business priorities
Self-study and share his / her learning within the team and across teams
Provide required help to other team-members
Pioneer in various team events and work towards objectives of these events
Make meaningful suggestions to make ceremonies more effective

About You

You have several years of experience with Software Development
You have worked successfully with product teams in the past and ideally have some experience with mentoring junior developers
You like working in a collaborative environment where there is collective ownership of the code
You work in a Continuous Integration and always strive for Continuous Delivery
You like to share and enable others to increase your whole team's performance

We are on a quest to find a Senior Software Developer - Scala with several years of experience who will help us in extending and maintaining our platform

You will join a cross functional team with different nationalities, backgrounds and experience levels. The agile team is co-located including the Product Managers

You will collaborate with all team members in order to deliver the best solutions that enhance our platform

About Springer Nature India Pvt. Ltd:

Visit: http://group.springernature.com">group.springernature.com and follow @SpringerNature

If you are still wondering, why should you work with us. Here are 5 reasons why?

Springer Nature is one of the world's largest publishing company. Nobel laureates publish their research at Springer.
We are truly a digital organization and Springer Nature Pune is at the helm of this digitization.
We not only believe but preach providing good work life balance to our employees.
We are investing in building our products using machine learning and NLP.
We work in latest technologies like AWS and Scala.

About the team:

Backend - Adis – PV is a scientific analysis platform being built for extracting content from scientific articles and providing meaningful insights

Insights are then published in a structured way, so that they can be made accessible to end users, via feeds delivery or through the platform

Backend - Adis – PV will be a production system for all databases under one IT landscape and under one umbrella.

Job Type: Permanent

Job Location: Magarpatta City, Pune - India (Work from home until further notice)

Years of Experience 6 to 10 years

What we are looking for

Educational Qualification:

B.Sc., BCA, BCS, B.E., B.Tech, M.Tech, MCA and M.Sc.

Skill Matrix:

Primary Language Skills: Java 8, Scala

Framework: Play Framework

Messaging: Rabbit MQ

Ideologies: TDD / ATDD, Pair Programming

Database: SQL and NoSQL

Challenges

You will help us continuously improving our platform
Together we will create best in class services that support the needs of our customers
Taking part of team ceremonies like grooming, planning and retrospective
Develop new features
Improve code quality by doing pair programming or code reviews
Continuously improve and monitor our product

Key Responsibilities

Own and consistently deliver high quality end-to-end product features keeping in view technical & business expectations
Add meaty features to the product which will deliver substantial business value
Pioneer clean coding and continuous code refactoring
Understands and appreciates existing design and architecture of the product
Understands pros and cons of various technology options available
Takes technical ownership of some of sub-systems of the product
Makes changes in the product designs to achieve required business value / mileage
Identify and addresses technical debts
Understands technical vision and road-map of the product and expectations
Understands purview of key pieces of deliverables and own few of these pieces

Day at work

Pioneer proof of concepts of new technologies keeping in view product road-map and business priorities
Self-study and share his / her learning within the team and across teams
Provide required help to other team-members
Pioneer in various team events and work towards objectives of these events
Make meaningful suggestions to make ceremonies more effective

About You

You have several years of experience with Software Development
You have worked successfully with product teams in the past and ideally have some experience with mentoring junior developers
You like working in a collaborative environment where there is collective ownership of the code
You work in a Continuous Integration and always strive for Continuous Delivery
You like to share and enable others to increase your whole team's performance

Lead Fullstack Developer Python Django

at Modistabox

2 recruiters

Posted by Pavithra Ponnappa

Remote only

5 - 10 yrs

₹6L - ₹17L / yr

Django

Fullstack Developer

Python

React.js

angular

+3 more

SENIOR & LEAD DJANGO DEVELOPER

https://www.google.com/url?q=http://www.modistabox.com/&;sa=D&source=calendar&ust=1608538068877000&usg=AOvVaw3-pg78MftxTqbzNdjFd09j" target="_blank">Modista: The Social, Fashion Shopping and Styling App.

Modista is an Artificial Intelligence driven fashion tech start-up from Saudi Arabia and United Arab Emirates. Our Social Looks platform brings Fashion Influencers, Personal Stylists and Customers to the same platform.

We handpick items for each client, to help them look and feel their best. Over time, our AI algorithm learns from each client's preferences, likes, and dislikes, making it the only shopping experience that can know women's tastes even better than her friends.

Backed by the Investment Group from Saudi Arabia, the business aims to be MENA’s favorite destination for personalized fashion. A unique business model to inspire and change the way people find the right fashion they love, by combining technology with the art of personal styling.

What are we looking for?

We are looking for a high-performing Lead Developer to build our Ecommerce platform and API framework powered by Machine Learning and Artificial Intelligence. Candidates for this role will be passionate about well written code, testing, and excel at coming up with simple approaches to complex problems.

Our work culture is #overachiever, very amiable, and at the same time always charged with excitement. We encourage our team members to take responsibility and grow into future leaders in the industry.

Job Responsibilities:

Understand project requirements, writing bug free clean code and ensure that the solution works per the agreed architecture, SLAs, KPIs and business model
Integrate Django backend with third party API
100% Hands on role
Make architecture decisions that contribute to maintainable systems
Adapt to rapidly evolving requirements and changing priorities and drive the team accordingly
Responsible to drive and support Ecommerce project activities and ensure marketplace implementation, deepen customer engagement, satisfaction, and user engagement
Reverse engineer for debugging errors in code and ensure quality control in the process.
Continually drive products towards a meaningful balance between user needs, business objectives and technical feasibility
Documentation and reference preparation for users by writing operating instructions including changes and revisions.
Operate in a hyper-collaborative way and follow these guiding principles: Value common sense and simplicity over complexity, make decisions quickly and move nimbly, celebrate diverse ideas, Succeed and fail together as a team

Qualifications:

Bachelor or Master Degree in Computer Science, Software Engineering from a reputed University

React and/or Angular for front end
Proficiency in MongoDB and MySql
Technical Skills: JIRA, Gitlab, Rest API, GCP or AWS
Integration experience with Payment gateway, shipping company and VAT, database concepts, Experience of web services
Experience in performance profiling, tuning, and optimization, caching mechanisms with Enterprise level applicants
Analytical, debugging, and troubleshooting skill with proven experience troubleshooting and fixing production bugs
Experience in writing unit testing and test case automation.
Ability to operate in Agile environment with a start-up mentality and unstructured environment, Energy, drive and passion to work, and operate in a digital world.

SENIOR & LEAD DJANGO DEVELOPER

What are we looking for?

Job Responsibilities:

Understand project requirements, writing bug free clean code and ensure that the solution works per the agreed architecture, SLAs, KPIs and business model
Integrate Django backend with third party API
100% Hands on role
Make architecture decisions that contribute to maintainable systems
Adapt to rapidly evolving requirements and changing priorities and drive the team accordingly
Responsible to drive and support Ecommerce project activities and ensure marketplace implementation, deepen customer engagement, satisfaction, and user engagement
Reverse engineer for debugging errors in code and ensure quality control in the process.
Continually drive products towards a meaningful balance between user needs, business objectives and technical feasibility
Documentation and reference preparation for users by writing operating instructions including changes and revisions.
Operate in a hyper-collaborative way and follow these guiding principles: Value common sense and simplicity over complexity, make decisions quickly and move nimbly, celebrate diverse ideas, Succeed and fail together as a team

Qualifications:

Bachelor or Master Degree in Computer Science, Software Engineering from a reputed University

React and/or Angular for front end
Proficiency in MongoDB and MySql
Technical Skills: JIRA, Gitlab, Rest API, GCP or AWS
Integration experience with Payment gateway, shipping company and VAT, database concepts, Experience of web services
Experience in performance profiling, tuning, and optimization, caching mechanisms with Enterprise level applicants
Analytical, debugging, and troubleshooting skill with proven experience troubleshooting and fixing production bugs
Experience in writing unit testing and test case automation.
Ability to operate in Agile environment with a start-up mentality and unstructured environment, Energy, drive and passion to work, and operate in a digital world.

Hiring Computer Lab Assistant for Institute Visakhapatnam(AP) Location

Agency job

via campuscorporateconnect by Vijay Reddy

Visakhapatnam

3 - 7 yrs

₹2L - ₹3L / yr

C++

Java

Python

Programming

Hiring Computer Lab Assistant for a Leading Institute for Visakhapatnam(AP) Location Client : CampusCorporateConnect (School of Coding) Desired Candidate Profile: .Graduate in Computer Stream from reputed institution with minimum 2 yrs work exp as Lab Assistant. .Install and troubleshoot all types of PC hardware. .Ability to hook-up and troubleshoot Internet connectivity on PCs/ Networks. .Should have knowledge in technologies like C,C++,Java,Python programming languages .Should be able to guide/assist Students during Hands-On Practise hrs .Should have good communication skills

US IT Recruiter

at Brillio Technologies Pvt Ltd

5 recruiters

Posted by Trupti Sedani Pandhi

Bengaluru (Bangalore), Bengaluru (Bangalore)

3 - 6 yrs

₹5L - ₹7L / yr

US IT Recruitment

Good Communication

Technical Recruiter

About Brillio, We’re a global technology consulting, software, and business solutions company with experienced staff, innovation and delivery centers in both Silicon Valley and India. Our multi-disciplinary teams are dedicated to helping you identify key points of new competitive differentiation, and then use emerging technologies and market-specific business expertise to imagine and build the processes and experiences that will set you far ahead of the competition. Brillio, a new-age technology consulting firm focused on delivering client value by harnessing the power of disruptions in the marketplace in areas of digital, analytics, cloud & automation – is looking to build the next line of leaders. Candidates must be able function independently with a “whatever it takes” attitude towards delivering outcomes in a rapidly changing business environment. Please visit www.brillio.com to learn more about BRILLIO as an organization.

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