Opportunity
As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.
We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop.
Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.
Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!
Responsibilities
- You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
- Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
- Reproduce customer issues and log tickets to be solved by the engineering team.
- Guide users on product features and train them to use it effectively.
- Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
- Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation.
- Rigorously measure support SLA & metrics and improve it continuously.
- Maintain regular communications with customers about new feature developments and enhancements to the product.
- Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.
What you can expect in the next 12 months
Within 1 month
- You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
- Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
- You should have gone through at least 3 onboarding and sales experience in the buddy system.
- You should have spent a day at the laundry store to get live hands-on experience.
- You should be able to configure SMS API’s for national and international clients.
- Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool.
- Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you.
Within 3 months
- Independently handle hardware integration and support.
- Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.
Within 6 months
- Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.
Within 12 months
- Help interview, onboard and train incoming team members.
- Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.
What an ideal candidate looks like?
- At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc.
- Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
- Ability to understand a software product and its nuances very well.
- Experience managing customer interactions effectively.
- Previous B2B SaaS and enterprise software experience.
- Excellent written and verbal communication skills.
- Ready to work in US Shift in the future when required.
What are we looking for?
Attitude
Skills
- Empathy
- Positive Attitude
- Patience
- Organized
- Process Driven
- Coachable
- Metrics Driven
- Attentive and Listening Skills
- Ability to explain in uncomplicated/ simple language
About Quick Dry Cleaning
We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.
We believe in
- Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
- Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
Our impact so far
- 3 Billion garments processed through QDC Dry Cleaning Cloud
- 47 countries
- 1000+ Paid subscribers
- 5000+ Users
- All this could be achieved with a nimble team of 20 from our single office in Noida
Why join QDC?
- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
- Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Quick Dry Cleaning Software
About
About Quick Dry Cleaning
We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.
We believe in
- Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
- Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
Our impact so far
- 3 Billion garments processed through QDC Dry Cleaning Cloud
- 47 countries
- 1000+ Paid subscribers
- 5000+ Users
- All this could be achieved with a nimble team of 20 from our single office in Noida
Why join QDC?
- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
- Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.
Company video
Company social profiles
Similar jobs
🚨 We’re Hiring | Customer Support Executive
Blended Process (Chat + Voice) | Work From Home
We are looking for enthusiastic and customer-focused professionals to join our remote support team. If you have strong communication skills and a reliable system setup, this is a great opportunity to build a long-term career from home.
🔹 Role Details
Position: Customer Support Executive
Process: Blended (Chat + Voice)
Work Mode: Work From Home / Remote
Languages Required: Hindi + English
🔹 Key Responsibilities
Handle customer queries via chat and voice calls
Provide accurate information and effective resolutions
Maintain professionalism, quality standards, and customer satisfaction
Document interactions clearly and correctly
🔹 Eligibility & Requirements
Excellent communication skills in English
Comfortable handling both chat and voice support
Ability to work in rotational shifts
🔹 System & Internet Requirements (Mandatory)
Laptop/Desktop with Windows 11
100 MBPS internet speed
UPS / Power backup to avoid downtime
🔹 Shift Details
24/7 Rotational shifts
6 days working, 1 rotational week off
🔹 Salary & Compensation
Freshers: ₹19,000 CTC (₹15,000 approx. in-hand)
Experienced: ₹21,000 CTC (₹17,000 approx. in-hand)
🔹 Interview Process
HR Round
Operations Round
Online Assessment
Client Round
A legacy of 20+ years AMFI registered Mutual Fund Distributor and Financial Intermediary for various Investment & Insurance products. Amongst the top 0.5% registered Mutual Fund Distributors in India by AUM out of a total universe of more than 1.25lakh distributors. We manage the personal finances of 800+ families and 6000 + financial dreams. Near 100% client retention rate. Complete suite of Conventional & Alternative Investment & Insurance Products.
Job Profile
Job Profile & Responsibilities:
A) Key Responsibility Area
Client Sourcing
Periodical Financial Review
Day to Day Coordination between Client & Operations
Up sell and Cross sell
Renewals of Investment & Insurance Products
B) Key Performance Indicator
New Client Conversion
Client Retention
New Client Referrals
Product Sales Outcomes
100% Renewals
100% Client Wallet Share
Qualifications
CFP/ NISM Level-1 & Level-2 Registered Investment Advisor Certification & NISM V-A MF Certification
Other Skills-Advanced working knowledge of Excel, Basic Knowledge of Word & Power Point,
Good written and spoken English
Good written and spoken English
Working Days -Time
6 days working time : 9:30-6:30
Recruiter Instructionns
company strenght 20-25 employess
Desired Candidate Profile
Willingness to make a long term career in Wealth Management
Attributes of Trust, Integrity, Self Starter, Closure Focus, Customer Focus
Willingness to Learn, Attention to Detail, Team Player
1 to 3 years relevant work experience with a AMFI registered Mutual Fund Distributor or Mutual Fund House
Python
ScalaOverall Experience: 6+ years
Relevant: 4+ years
Location: Initial 10 days Hyderabad after that Remote
*ONLY IMMEDIATE JOINERS*
Role Description
This is a full-time remote role for a Data Engineer. The Data Engineer will be responsible for daily tasks such as data engineering, data modeling, extract transform load (ETL), data warehousing, and data analytics. Collaboration and communication with cross-functional teams will be required to ensure successful project outcomes.
Qualifications
- SQL, Python/Scala, Spark, Hadoop, Hive, HDFS
- Data Engineering, Data Modeling, and Extract Transform Load (ETL) skills
- Data Warehousing and Data Analytics skills
- Experience in working with large datasets and data pipelines
- Proficiency in programming languages such as Python or SQL
- Knowledge of data integration and data processing tools
- Familiarity with cloud platforms and big data technologies
- Strong problem-solving and analytical skills
- Excellent communication and collaboration abilities
- Ability to work independently and remotely
- Bachelor's degree in Computer Science, Data Science, or a related field
.NET
C#
React.js
Angular (2+)We are looking for a Full Stack Developer to produce scalable software solutions. You'll be part of a cross-functional team that's responsible for the full software development life cycle, from conception to deployment. As a Full Stack Developer, you should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries. You should also be a team player with a knack for visual design and utility. If you’re also familiar with Agile methodologies, we’d like to meet you.
Roles & Responsibilities:
Main objectives:
1. Delivery of working software according to specifications
2. Providing clarity on progress of development work
3. Assisting team members by sharing knowledge and coaching
4. Suggest process improvements with regards to team collaboration
5. Client Interaction and understand their requirements.
Requirements:
1. Bachelor's degree in software engineering or similar.
2. 2+ years of development experience with .NET programming Language - C# & VB.NET
3. 2+ years of development experience with Reactjs/Angular programming Language.
4. Experiencing in setting up CI/CD workflows
5. Experience in drafting solution architecture
6. Excellent written and verbal communication skills in English.
Expertise & Experience:
1. Understanding applications architecture which are built on C# & VB.NET & Reactjs/Angular.
2. In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
3. Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
5. Experience with user interface design.
6. Experience with browser-based debugging and performance testing software.
7. Experience in using Linux based development environments using GitHub and CI/CD.
8. Upgrading, configuring and debugging existing systems.
9. Atlassian stack (JIRA/Confluence)
10. Experience in how to work with legacy code and get knowledge.
11. Experience with creating and automating testing.
12. Experience in containers (Docker / Kubernetes)
13. Experience in SQL/MySQL/MongodB and/or NoSQL skills.
14. Experience in REST APIs.
15. Providing technical support for Web, Desktop and Mobile applications.
16. Write clean and scalable code using .net language.
Location: Hyderabad
About InnoMick Technology Private Limited:
InnoMick Technology is a global software services company providing custom technology solutions. Combining proven expertise in technology and an understanding of emerging business domains, we deliver a range of services that include e-business solutions, strategic consulting, maintenance, and product development. Our aim is to offer the rapid delivery of innovative, business applications with an emphasis on high quality and cost effectiveness. At each stage of the development process, our emphasis is to deliver a quality and rich user experience.
FlutterAbout Numen (https://numenhealth.com):
Numen Health is a Health-tech company with a goal to reimagine healthcare in India. Through an amalgamation of our healthcare team with the power of AI and the Internet of Things (IoT), we make healthcare easier and accessible through a data-based preemptive approach. Our mission is to facilitate change in the healthcare industry by moving from a reactive approach to a proactive one.
We are a wonderful, young team with experience in scaling up Indian and international businesses from the ground up. We are looking for like-minded and enthusiastic people who are passionate about making a lasting difference and want to help us revolutionize the way healthcare is delivered to a billion Indian!
Our Vision:
To shift the healthcare ecosystem from a ‘Sick-care' approach to a ‘Holistic-healthcare' approach. We aim to do that by enabling doctors and caregivers to move from treating ailments to employing a data-based,
preemptive approach.
About Product:
We offer preventive healthcare programs to individuals to improve their health. These plans are crafted in consultation with their treating doctor and a dedicated care team remotely monitors the progress in real[1]time. For doctors, Numen is a virtual facility to cater to all of their patient’s needs, remotely.
Why Join?
At Numen, you have the opportunity to make tangible changes to the existing healthcare systems in India
making it preventive and affordable. By joining the Numen team, you get to be part of a young, dynamic
team that is passionate about making a change and a fast-paced environment with multiple opportunities to
learn and grow.
Job Overview:
Software Development Engineers FE will be responsible to participate in all stages of the software product development life cycle. This will include analysing system and user requirements, designing software flowcharts, creating user interfacing applications (Web Or Mobile) , troubleshooting bugs, and running tests to improve system functionality. An ideal
candidate would be someone who has proficiency in Flutter frameworks, good analytical skills, the ability to anticipate issues and frame remedial actions, and excellent teamwork skills.
Responsibilities:
● Write simple, efficient, and maintainable code.
● Develop, scale and maintain Mobile Applications written in Flutter.
● Manage individual priorities, deadlines, and deliverables.
● Validating the functionality and security of the Mobile applications.
● Function well in a fast-paced, rapidly changing environment.
● Ensuring best coding standards and practices to improve and maintain quality.
● Meeting with the engineering and product team to discuss project definitions and goals.
Requirements:
● Bachelor/Master degree in CS or related field from a reputed college.
● 2-6 years of experience in frontend software development.
● Sound knowledge of Dart & Flutter.
● Solid grip on the programming basics like DS and algorithms.
● Prior experience in start-ups or health-tech will be a plus.
● Highly effective communication and interpersonal skills
● Strong troubleshooting and debugging skills
Amazon Web Services (AWS)
Position: Manager/Sr. Manager - Presales
Location: Mumbai / Delhi
About NxtGen
NxtGen is an emerging leader in data center and cloud4based services that help powering businesses to grow by cutting through complexity and saving on cost.
Our advanced solutions can be provided both from our own High Density Data Center (HDDC™) facilities or deployed at On4Premise Data Centers (OPDC™) that are managed centrally.
Our Enterprise Cloud Services™ (ECS) provide private and public clouds or hybrid cloud infrastructure hosted on OPDC™ or HDDC™. NxtGen’s advanced infrastructure enable companies to simplify IT infrastructure, reduce running costs, and enable business growth by creating additional capacity from existing infrastructure. By providing the right public or private infrastructure, NxtGen helps companies meet dynamic business demands.
With the support and trust of Intel Capital, Axon Partners, and International Finance Corporation (IFC), NxtGen continues to push the boundaries of the IT infrastructure domain with its unique and cost-effective solution.
To know more about us log on to www.nxtgen.com , https://www.youtube.com/watch?v=s6GNShHFRRg
Job Overview
- • Responsible for technical and business requirements, discovery, proposal preparation support and technical presentations to customers for NxtGen’s full suite of products and solutions.
- • Serves as technical consultant for: Cloud, hosting, Virtualization, and Managed Services.
- • The presales manager is also responsible for providing technical training for the sales team.
Job Responsibilities
- • Performs customer discovery discussions to understand and document business needs and design requirements necessary for the formulation of optimal solutions
- • Creatively designs solutions for customers using the best mix of NxtGen’s, products. Alters the design as needed to result in the customer choosing the NxtGen’s solution
- • Determine client requirements and provide designs for Hosting Services, Cloud, Virtualization (VMware, KVM, Hyper4v) Outsourced infrastructure solutions (managed and un4managed), specialized Enterprise application suites
- • Conceptual and working knowledge of AWS/Azure/Google Cloud.
- • Provide technical expertise during requirements gathering and analysis, document technical designs and support manuals, and drive test and deployment processes for Hadoop Cluster
- • Conceptual knowledge on various distributions of Hadoop.
- • Working knowledge on various Backup technologies like Symantec, Commvault.
- • Creatively design DR solutions for customers understanding their current infrastructure by using third party tools or in-built replication technologies.
- • Possess knowledge on Dockers, Containers & Dev Ops.
- • Understand power, cooling, and other environmental constraints on a client’s outsourced infrastructure
- • Develop and grow technical knowledge base in Hosting Services, Cloud, Virtualization, Outsourced infrastructure solutions (managed and unmanaged), specialized Enterprise application suites
- • Documents, via diagrams and writing, and presents the solution to the customer, describes the benefits of the solution
- • Builds relationships with customers serving as the technical liaison from sales to post4sales
- • Responsible for growing strategic product sales and revenue through proactive engagement with customers
- • Participates in strategic and tactical account planning
- • Follows industry technology trends through self4study and formal training and shares that knowledge with customers
- • Clearly communicates the customer design to the teams responsible for ordering, implementation, and ongoing support
- • Provides technical training and development support to the local branch
- • Leads internal cross4functional teams to obtain required approvals of non4standard designs for customers
- • Provide sales engineering support remotely across multiple time zones
- • Travel for customer and team meetings
NxtGen is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, national origin, disability, age, military status or veteran status, genetic information, or any other status protected by applicable law.
NodeJS (Node.js)
Javascript
MongoDBResponsibilities:
Developing and maintaining all server-side network components.
Ensuring optimal performance of the central database and responsiveness to front-end
requests.
Collaborating with front-end developers on the integration of elements.
Designing customer-facing UI and back-end services for various business processes.
Developing high-performance applications by writing testable, reusable, and efficient code.
Implementing effective security protocols, data protection measures, and storage solutions.
Running diagnostic tests, repairing defects, and providing technical support.
Documenting Node.js processes, Typescript processes including database schemas, as well as
preparing reports.
Recommending and implementing improvements to processes and technologies.
Keeping informed of advancements in the field of Typescript and Node.js development.
Skills:
Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
2-4 years of strong proficiency in Node.js and Typescript. And core principles of javascript.
Experience in test-driven development.
Experience working with SQL based DBs, REST API.
Strong interpersonal, communication, and collaboration skills.
Exceptional analytical and problem-solving aptitude.
Knowledge about the Software Development Life Cycle Model, development best practices
and standards, source control, code review, build and deployment, continuous integration.
Square Panda is a startup headquartered in Sunnyvale, CA with additional offices located in India
and China. We are in a research based Ed-Tech space, focusing on children's early literacy. We
have 3000+ schools under our belt and are proud to cater the needs of English Language
development of 70,000+ kids worldwide. Our multisensory neuroscience research-based phonics
learning system comes equipped with educational games to teach children many essential skills.
With a curriculum that has been specially adapted for Indian schools and children, we strive to
empower beginner learners through phonics awareness.
Responsibilities
Your primary job responsibility will include (and not limited to):
• Driving inquiries and admissions for the online and blended learning programs offered
• Looking after the entire sales lifecycle: starting from engaging with leads till the final conversion
• Counselling school decision-makers via call, email, or in-person and suggest the best course for prospective students
• Updating and maintaining MIS reports
• Coordinating with the Sales team to fine-tune Pitch and do sales campaign-related activities.
Desired profile:
• Any Graduates/ undergraduate can be considered with relevant experience
• Experience: 2 to 5 years in sales
• Candidate must have a good experience in B2C/B2B-Sale
• Should have good convincing skills.
• Good written & spoken English and pitching skills
• Customer focus with good convincing ability and confident personality
• Proficient in Microsoft Office - especially Excel, Powerpoint, and Word.
Job Type:
• 6 Months Contract
• Work Mode- Work from office
Javascript
HTML/CSSNodeJS (Node.js)React.js- Proficiency with fundamental front end languages such as HTML, CSS and JavaScript.
- Familiarity with JavaScript frameworks such as Angular JS, React.
- Proficiency with server side languages such as Python, Java, PHP and .Net.
- Familiarity with database technology such as MySQL, Oracle and MongoDB.
- Excellent verbal communication skills.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon