As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.

We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop.

Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Responsibilities

You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
Reproduce customer issues and log tickets to be solved by the engineering team.
Guide users on product features and train them to use it effectively.
Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation.
Rigorously measure support SLA & metrics and improve it continuously.
Maintain regular communications with customers about new feature developments and enhancements to the product.
Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
You should have gone through at least 3 onboarding and sales experience in the buddy system.
You should have spent a day at the laundry store to get live hands-on experience.
You should be able to configure SMS API’s for national and international clients.
Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool.
Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you.

Within 3 months

Independently handle hardware integration and support.
Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

Help interview, onboard and train incoming team members.
Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc.
Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
Ability to understand a software product and its nuances very well.
Experience managing customer interactions effectively.
Previous B2B SaaS and enterprise software experience.
Excellent written and verbal communication skills.
Ready to work in US Shift in the future when required.

What are we looking for?

Attitude

Skills

Empathy
Positive Attitude
Patience
Organized
Process Driven
Coachable
Metrics Driven
Attentive and Listening Skills
Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
47 countries
1000+ Paid subscribers
5000+ Users
All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

Opportunity

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Responsibilities

You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
Reproduce customer issues and log tickets to be solved by the engineering team.
Guide users on product features and train them to use it effectively.
Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation.
Rigorously measure support SLA & metrics and improve it continuously.
Maintain regular communications with customers about new feature developments and enhancements to the product.
Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
You should have gone through at least 3 onboarding and sales experience in the buddy system.
You should have spent a day at the laundry store to get live hands-on experience.
You should be able to configure SMS API’s for national and international clients.
Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool.
Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you.

Within 3 months

Independently handle hardware integration and support.
Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

Help interview, onboard and train incoming team members.
Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc.
Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
Ability to understand a software product and its nuances very well.
Experience managing customer interactions effectively.
Previous B2B SaaS and enterprise software experience.
Excellent written and verbal communication skills.
Ready to work in US Shift in the future when required.

What are we looking for?

Attitude

Skills

Empathy
Positive Attitude
Patience
Organized
Process Driven
Coachable
Metrics Driven
Attentive and Listening Skills
Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
47 countries
1000+ Paid subscribers
5000+ Users
All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

Users love Cutshort

Read about what our users have to say about finding their next opportunity on Cutshort.

Subodh Popalwar

Software Engineer, Memorres

For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.

Companies hiring on Cutshort

About Quick Dry Cleaning Software

Founded :

2010

Type

Size

Stage :

Profitable

About

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
47 countries
1000+ Paid subscribers
5000+ Users
All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
47 countries
1000+ Paid subscribers
5000+ Users
All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

Company video

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Job Title: Customer Service Executive

Job Description:

Must-Have Skills:

Communication Skills: Exceptional verbal and written communication skills to interact effectively with customers.
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Product Support Manager

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1 video

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About HighLevel:

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

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EEO Statement:

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Established in 2009, Ashnik is a leading open source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.

THE POSITION

Ashnik is looking for talented and passionate people to be part of technical support team. You will be responsible for solving technical problems to ensure uptime. You will assist customers with their technical issues and questions around specific technology, including configuration and tuning and performance. Successful candidate should understand the importance of ownership of the problem and way to get it solved by leveraging the team in given time.

RESPONSIBILITIES

Be the First point of contact for support queries
Be responsible for solving customer queries and tickets in timely manner.
Communicate with customer and internal team regarding problems reported and solved status in timely and effective manner.
Log monitoring, event monitoring and resolving tickets in defined SLA.
Apply updates and patches to keep the software up-to-date in line with organizational policies
Provide support for installation and configuration.
Monitor and identify areas of performance improvement
Identify and write scripts for automating support tasks.
Communicate effectively internally and with product support team to reproduce, resolve support cases and document them.

ESSENTIAL SKILLS

Hands-On experience and skills in Linux operating system
Knowledge of ELK stack or relevant technologies such as SolaR, Splunk etc.
Good understanding of Indices Mapping , Index management such as archiving, reindexing, sharding etc.
Good understanding of Analytical data structure and experience in deployment of same in the form of Reports and Dashboards
Experience in NoSQL or RDBMS technology is desirable
Python/Node.js or relevant data processing programming experience is preferred.
Knowledge of Designing and Developing data pipeline using ETL tool such as Elastic Stack.
Knowledge of real-time data collection with various data sources.
Experience in deploying scalable Elastic cluster is desirable

QUALIFICATION AND EXPERIENCE

2 -4 years of experience in technical support role.
At least 2+ years experience working across multi-cultural and geographically distributed teams
Experience in trouble shooting, maintaining and supporting production setup
Engineering or equivalent degree
Ability to interact effectively with customers for problem resolution.
Sense of urgency and ownership to get problems solved in timely manner
Attention to details.
Ability to work on multiple tickets/ support cases effectively and to be able to manage the time critical tasks.

LOCATION: Bangalore

Experience: Minimum 2 yrs

Package: upto 8 LPA

Technical Support Engineer – Elastic

ABOUT US

THE POSITION

RESPONSIBILITIES

Be the First point of contact for support queries
Be responsible for solving customer queries and tickets in timely manner.
Communicate with customer and internal team regarding problems reported and solved status in timely and effective manner.
Log monitoring, event monitoring and resolving tickets in defined SLA.
Apply updates and patches to keep the software up-to-date in line with organizational policies
Provide support for installation and configuration.
Monitor and identify areas of performance improvement
Identify and write scripts for automating support tasks.
Communicate effectively internally and with product support team to reproduce, resolve support cases and document them.

ESSENTIAL SKILLS

Hands-On experience and skills in Linux operating system
Knowledge of ELK stack or relevant technologies such as SolaR, Splunk etc.
Good understanding of Indices Mapping , Index management such as archiving, reindexing, sharding etc.
Good understanding of Analytical data structure and experience in deployment of same in the form of Reports and Dashboards
Experience in NoSQL or RDBMS technology is desirable
Python/Node.js or relevant data processing programming experience is preferred.
Knowledge of Designing and Developing data pipeline using ETL tool such as Elastic Stack.
Knowledge of real-time data collection with various data sources.
Experience in deploying scalable Elastic cluster is desirable

QUALIFICATION AND EXPERIENCE

2 -4 years of experience in technical support role.
At least 2+ years experience working across multi-cultural and geographically distributed teams
Experience in trouble shooting, maintaining and supporting production setup
Engineering or equivalent degree
Ability to interact effectively with customers for problem resolution.
Sense of urgency and ownership to get problems solved in timely manner
Attention to details.
Ability to work on multiple tickets/ support cases effectively and to be able to manage the time critical tasks.

LOCATION: Bangalore

Experience: Minimum 2 yrs

Package: upto 8 LPA

Support Engineer

at PwC

Agency job

via Randstad India by Shreya Chaudhary

Odisha, Bhubaneswar

1 - 3 yrs

₹1.5L - ₹3L / yr

Back office

Data entry

Operations

Customer Support

Customer Service

+1 more

1. Any graduate with 1-2 Years of experience (B.tech preferred)
2. Backend, data entry experience (experience of working with Govt. Municipal project plus)
3 experts in the products that their company manufactures and develops.
4. find solutions to problems with the products and help customers work through technical difficulties.
5. Filing reports regarding product problems.
6. Researching technical issues.
7. Managing and processing customer orders
8. Walking customers through solutions
9. Reviewing product change requests
10. Learning about product updates and new technologies etc.

Must communicate in local language (Odia)

Compensation: 15K NTH-25K NTH (depending upon current CTC & experience)

. Contract tenure 1-year Initial

Experience- 1.3 yeras
Role 1 year contractual role
Location-Odisha

Must communicate in local language (Odia)

Compensation: 15K NTH-25K NTH (depending upon current CTC & experience)

. Contract tenure 1-year Initial

Experience- 1.3 yeras
Role 1 year contractual role
Location-Odisha

Customer Support Intern

at SpringRole India Private Limited

7 recruiters

Posted by Suchika Nagda

Remote only

0 - 1 yrs

₹21000 - ₹21000 / mo

Customer Support

Customer Service

Role Overview

First and foremost, we're looking for people who are excited about what we're doing—you don't need to know anything about the HRTech ecosystem, but should be excited to learn.

We're looking for a Customer Support Intern to join our Customer Service Team.
The ideal candidate will have excellent verbal and written communication and problem-solving skills, loads of empathy towards customers. This profile requires high efficiency and the ability to document and improve processes that are high on repetition.

The person in the role will -

Role Overview

The person in the role will -

Communicate effectively with internal and external customers via phone, email and chat.
Attend customer calls to capture notes on customer feedback, action items and next steps.
Follow up with customers to ensure their technical issues are resolved.
Evaluate ways to improve customer experience and contribute to development of solutions.
Liaise with the Operations/ Product/ Sales team.
Share feature requests and effective workarounds with team members.
Gather customer feedback and share with our Product, Sales and Marketing teams.

Requirements
- Candidates must have strong written and verbal communication skills and have a desire to learn more about corporate operations.
- Strong team building, time management, and organizational skills.
- Problem solving, creative, organized and detail-oriented.
- Tackle problems in a creative and logical ways and identify solutions
- Should be tech savvy.
- Proficient in using Google Docs, Slides and Sheets.
  
  Note: Please note this is a full time internship opportunity and a person should be available for a minimum of 6 months duration for internship.
  
  Benefits
  
  What’s in it for you?
  
  We are a 100% remote company so work from anywhere in India. At Springworks, we invest in the employee experience. Business is not done alone, but by a team. The greatest asset at Springworks are its people and we are on a mission to build the best, most talented and happiest team we can. To be successful in the longer run we cannot do it without a motivated and energized team.We believe in higher education and life-long learning and provide our employees to learn and upgrade their skills and evolve. Competitive Compensation & Benefits and a good Health scheme to take care of their mental, physical and social wellbeing.
  
  Glassdoor rating of 4.8. You got to read it to believe it:
  https://www.glassdoor.co.in/Overview/Working-at-Springworks-EI_IE1013270.11,22.htm">https://www.glassdoor.co.in/Overview/Working-at-Springworks-EI_IE1013270.11,22.htm
  
  We are a remote first Company thus, complete Work From Anywhere policy is applicable.
  
  Perks:
  1. Paid Internship (Monthly stipend upto INR: 21,000).
  2. Rewards and recognitions (Surprise gift/Voucher for Intern of the month).
  3. Learning & development budget ( Up to INR 21,000/-).
  4. Monthly reimbursement for Internet expenses - Upto INR 1500.
  5. Yearly OTT reimbursement (up to Rs.1500 per annum).
  6. Fitness reimbursement (Up to Rs. 1000 per month).
  7. Health Insurance.
  8. Food Allowance/ Reimbursement - Rs. 500 added to your payroll - no bills to be uploaded.
  See what our past interns have to say about their experience -https://www.youtube.com/watch?v=1G3a-fkMAtU"> Interns @Springworks

Talend developer

for talend developer

Agency job

via Crewmates by pavithra pavithra

Coimbatore

2 - 3 yrs

₹5L - ₹10L / yr

Talend

ETL

Databases

Technical support

HI PROFESSIONALS,
We are looking for job for talend developer for reputed company for permanent role in coimbatore.
location:coimbatore
skills;ETL tools,any DB,supporting tool
Experience:2+years

Technical Support

at PurpleRain

4 recruiters

Posted by Nivetha G

Remote, Bengaluru (Bangalore)

1 - 3 yrs

₹2L - ₹3L / yr

Customer Support

Tech Support

Troubleshooting

Remote access

VPN

+3 more

-Front line support via live chat, tickets, and telephone. -Troubleshooting a variety of technical and non-technical issues customers are facing with their respective product -Performs miscellaneous job-related duties as assigned by the supervisors and management. -Provide customer support and technical support for various products -Answer questions and deliver support to customers with varying degrees of product knowledge and technical proficiency -Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying the customer's understanding of information and answer. -Identify and escalate priority issues; directing cases to appropriate teams and resources as needed Records customer inquiries by documenting inquiry and response in customers' accounts. -Improves quality service by recommending improved processes; -identifying new product and service applications.

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