Opportunity
As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.
We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop.
Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.
Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!
Responsibilities
- You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
- Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
- Reproduce customer issues and log tickets to be solved by the engineering team.
- Guide users on product features and train them to use it effectively.
- Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
- Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation.
- Rigorously measure support SLA & metrics and improve it continuously.
- Maintain regular communications with customers about new feature developments and enhancements to the product.
- Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.
What you can expect in the next 12 months
Within 1 month
- You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
- Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
- You should have gone through at least 3 onboarding and sales experience in the buddy system.
- You should have spent a day at the laundry store to get live hands-on experience.
- You should be able to configure SMS API’s for national and international clients.
- Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool.
- Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you.
Within 3 months
- Independently handle hardware integration and support.
- Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.
Within 6 months
- Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.
Within 12 months
- Help interview, onboard and train incoming team members.
- Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.
What an ideal candidate looks like?
- At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc.
- Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
- Ability to understand a software product and its nuances very well.
- Experience managing customer interactions effectively.
- Previous B2B SaaS and enterprise software experience.
- Excellent written and verbal communication skills.
- Ready to work in US Shift in the future when required.
What are we looking for?
Attitude
Skills
- Empathy
- Positive Attitude
- Patience
- Organized
- Process Driven
- Coachable
- Metrics Driven
- Attentive and Listening Skills
- Ability to explain in uncomplicated/ simple language
About Quick Dry Cleaning
We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.
We believe in
- Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
- Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
Our impact so far
- 3 Billion garments processed through QDC Dry Cleaning Cloud
- 47 countries
- 1000+ Paid subscribers
- 5000+ Users
- All this could be achieved with a nimble team of 20 from our single office in Noida
Why join QDC?
- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
- Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

About Quick Dry Cleaning Software
About
About Quick Dry Cleaning
We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.
We believe in
- Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
- Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
Our impact so far
- 3 Billion garments processed through QDC Dry Cleaning Cloud
- 47 countries
- 1000+ Paid subscribers
- 5000+ Users
- All this could be achieved with a nimble team of 20 from our single office in Noida
Why join QDC?
- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
- Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.
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• 6 months to 1 year of hands-on video editing experience (internships and freelance included)
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• Experience with motion graphics or animation basics (After Effects, Canva, etc.)
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We are seeking a skilled Full-stack developer. As a Full-stack developer, you will collaborate with an international cross-functional teams to design, develop, and deploy high-quality software solution.
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Write clean, efficient, and reusable code.
Implement new features and functionality based on business requirements.
Participate in system and application architecture discussions.
Create technical designs and specifications for new features or enhancements.
Write and execute unit tests to ensure code quality.
Debug and resolve technical issues and software defects.
Conduct code reviews to ensure adherence to best practices.
Identify and fix vulnerabilities to ensure application integrity.
Working with the product owner to ensure seamless integration of user-facing elements.
Collaborating with DevOps teams for deployment and scaling.
Requirements:
Bachelor’s degree in computer science or information technology, or a related field.
Proven experience as a skilled Full-stack developer. Experience in Insurance domain is appreciated.
Excellent problem-solving and debugging skills.
Strong communication and collaboration abilities to work effectively in a team environment.
Strong experience with Spring Boot 3, Java 17 or newer and Maven.
Skills & Requirements
Angular 18+, GitHub, IntellJ IDEA, Java 11+, Jest, Kubernetes, Maven, Mockito, NDBX/ng-aquila, NGRX, Spring Boot, State Management, Typescript, Playwright, PostgreSQL, Sonar, Swagger, AWS, Camunda, Dynatrace, Jenkins, Kafka, NGXS, Signals, Taly.
Role: Business Development
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The company’s mission is to build financial resilience for the employed workforce. Our core offering gives employees complete flexibility and access to their earnings on-demand so that they never have to take on high-cost credit or borrow from friends and family. Our goal is to provide long term financial wellness for a whole new category – workplace. If you are looking for bigger and more ambitious platform of a fast-growing start-up, come join our small but mighty team. We are building a finance function for the future! To build scale, we are looking for VP Sales to join us as part of the early team. We have some really big and exciting projects coming up, so we need you to join us and be part of the early journey!
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• Working closely with the founders for new corporate partnerships
• Responsible for new business prospecting and account planning across mid-market and enterprise clients
• Responsible for generating qualified meetings and pipeline, leveraging one’s own network as well as other tools for lead generation
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• Nurturing prospective clients through the sales journey, and converting to the company's clients
• Cross-collaboration with marketing and client operations team on lead generation activities
• Achieving monthly and quarterly sales targets. Defining the KPIs for the junior sales managers
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Successful applicants:
• 9+ yrs experience in acquiring and/or farming mid/enterprise corporate customers
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• Prior experience managing a team of sales managers (small/big team) • Are ambitious, competitive, and determined to hit KPIs and push his/her team to achieve their KPIs as well
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• High on ownership with the ability to take on ambitious targets and see them through
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• Competitive compensation
• Be part of the early journey of an ambitious start-up and help build the sales team from ground up
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GroundTruth is the leading location-based marketing and advertising technology company. Sitting at the convergence of offline and online data, GroundTruth delivers a unique data set called “visitation data,” which allows brands, agencies, SMBs, and nonprofits to drive high-performing business outcomes (ROI). GroundTruth activates this data through a suite of performance products and services via their self-serve advertising platform, through managed services, or tailored partnerships. GroundTruth has built proprietary cleansing processes that combine their Blueprint’s contextual mapping technology, owned & operated properties, along with 3rd party mobile location data, together yielding over 30 Billion visits annually.
Please visit link: https://go.groundtruth.com/rs/115-ZBZ-379/images/GroundTruth-Technology-Video.mp4">https://go.groundtruth.com/rs/115-ZBZ-379/images/GroundTruth-Technology-Video.mp4
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About the advertising service architecture team:
The advertising service architecture team is responsible for the the federation of services that support our real-time advertising exchange ecosystem. We currently process ~500k transactions per second on AWS infrastructure typically clearing bids in under 25ms. This team focuses on developing and supporting real-time java systems using non-blocking io and event driven architecture to solve problems such as request enrichment, filtering, and general data collection all of which are critical to our operations.
The senior level represents
Expert professionals with significant experience who plan, design, organize, and execute large units of work in collaboration with stakeholders. These employees are subject matter experts in technologies and business practices who coach, mentor, and supervise less experienced staff members.
A bit about you
You will:
- Lead the engineering efforts across multiple software components
- Write excellent production code and tests and help others improve in code-reviews
- Analyze high-level requirements to design, document, estimate, and build systems
- Coordinate across teams to identify, resolve, mitigate, and prevent technical issues
- Coach and mentor engineers within the team to develop their skills and abilities
- Continuously improve the team's practices in code-quality, reliability, performance, testing, automation, logging, monitoring, alerting, and build processes
You have:
- Education and professional experience:
- PHD or Master’s degree in Computer or equivalent with 5+ years’ experience in technology
- The following skills: C++, C++14, Unix, Multithreading and Data structures
.Additional nice to have skills/certifications: Perl, Shell scripting, Python, Awk, Sed, Protocol Buffers, Aerospike, Redis, Kinesis. Good hands experience on AWS.
You are:
- A team player who is organized, flexible and willing to adapt
- Not afraid of new technologies and driven to learn
- A detail-oriented person, who catches problems early and adjusts
- A strong communicator who can collaborate with multiple business and engineering stakeholders and work through conflicting needs
- A problem solver who likes to dive deep into a problem, diagnose root causes and work with multiple teams to come up with a solution
What we offer
At GroundTruth, we want our employees to be comfortable with their benefits so they can focus on doing the work they love.
- Unlimited Paid Time Off
- In Office Daily Catered Lunch
- Fully stocked snacks/beverages
- 401(k) employer match
- Health coverage including medical, dental, vision and option for HSA or FSA
- Generous parental leave
- Company-wide DEIB Committee
- Inclusion Academy Seminars
- Wellness/Gym Reimbursement
- Pet Expense Reimbursement
- Company-wide Volunteer Day
- Education reimbursement program
- Cell phone reimbursement
- Equity Analysis to ensure fair pay
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Are you passionate about using technology to make people's lives better? Are you interested in becoming a part of one of the hottest trends in the world of start-ups today? Are you excited about joining the online ultra-fast grocery delivery service business pioneer and driving the trend forward? Then this may be the right opportunity for you.
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- Lead over a product in the Technology department.
- Self-sufficiently lead the software development lifecycle: technical design, implementation, testing, deployment, monitoring.
- Work with cross-functional teams effectively to enable business growth.
- Recruit, train, retain, and simply make Blok a great yet challenging place to work for the people in your team.
- Mentor team, resulting in trickle-down happiness and efficiency.
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- You have at least 2 years of experience in a managerial position in a technology company.
- You’ve designed, built, scaled, and maintained production services, and know-how to compose a service-oriented architecture. You’ll lead by example by executing when necessary.
- Bias towards action. You believe that speed and quality aren't mutually exclusive. You've shown good judgment about shipping as fast as possible while still making sure that products are built in a sustainable, responsible way. You embrace the agile software development mindset.
- Hiring prowess. You're a strong leader who can attract talent around the world, raising the bar for excellence. You retained, mentored, and hired senior engineers and managers with a track record of building productive, world-class engineering teams.
- Mentorship. You know that the most important part of your job is setting the team up for success. Through motivating, mentoring, teaching, and reviewing, you help other specialists make sound architectural decisions, improve their code quality, and get out of their comfort zone.
- You have the ability to communicate clearly and concisely with others at all levels within the organization. You have experience with effectively creating alignments with multiple teams and operating well in ambiguity.
- Dedication. You care tremendously about keeping the experience consistent for users. You are your harshest critic and hold yourself personally accountable, jumping in and taking ownership of problems that might not even be in your team's scope.
- Experience within our tech-stack (Microservices, Node.js, Java, React, MongoDB, Kotlin, Swift, Redis, AWS, Docker, Kubernetes, RabbitMQ, Elasticsearch, WebSockets, etc.)
Who You Are
- Passionate about technology and making an impact.
- A perpetual learner, who stretches their boundaries and enjoys new ideas.
- A doer who takes initiative regardless of boundaries empowers their teams and works well in a cross-functional set-up.



