As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.

We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop.

Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Responsibilities

You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
Reproduce customer issues and log tickets to be solved by the engineering team.
Guide users on product features and train them to use it effectively.
Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation.
Rigorously measure support SLA & metrics and improve it continuously.
Maintain regular communications with customers about new feature developments and enhancements to the product.
Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
You should have gone through at least 3 onboarding and sales experience in the buddy system.
You should have spent a day at the laundry store to get live hands-on experience.
You should be able to configure SMS API’s for national and international clients.
Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool.
Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you.

Within 3 months

Independently handle hardware integration and support.
Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

Help interview, onboard and train incoming team members.
Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc.
Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
Ability to understand a software product and its nuances very well.
Experience managing customer interactions effectively.
Previous B2B SaaS and enterprise software experience.
Excellent written and verbal communication skills.
Ready to work in US Shift in the future when required.

What are we looking for?

Attitude

Skills

Empathy
Positive Attitude
Patience
Organized
Process Driven
Coachable
Metrics Driven
Attentive and Listening Skills
Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
47 countries
1000+ Paid subscribers
5000+ Users
All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

Opportunity

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Responsibilities

You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
Reproduce customer issues and log tickets to be solved by the engineering team.
Guide users on product features and train them to use it effectively.
Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation.
Rigorously measure support SLA & metrics and improve it continuously.
Maintain regular communications with customers about new feature developments and enhancements to the product.
Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
You should have gone through at least 3 onboarding and sales experience in the buddy system.
You should have spent a day at the laundry store to get live hands-on experience.
You should be able to configure SMS API’s for national and international clients.
Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool.
Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you.

Within 3 months

Independently handle hardware integration and support.
Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

Help interview, onboard and train incoming team members.
Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc.
Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
Ability to understand a software product and its nuances very well.
Experience managing customer interactions effectively.
Previous B2B SaaS and enterprise software experience.
Excellent written and verbal communication skills.
Ready to work in US Shift in the future when required.

What are we looking for?

Attitude

Skills

Empathy
Positive Attitude
Patience
Organized
Process Driven
Coachable
Metrics Driven
Attentive and Listening Skills
Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
47 countries
1000+ Paid subscribers
5000+ Users
All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

Users love Cutshort

Read about what our users have to say about finding their next opportunity on Cutshort.

Shubham Vishwakarma

Full Stack Developer - Averlon

I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.

Companies hiring on Cutshort

About Quick Dry Cleaning Software

Founded :

2010

Type :

Product

Size :

20-100

Stage :

Profitable

About

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
47 countries
1000+ Paid subscribers
5000+ Users
All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
47 countries
1000+ Paid subscribers
5000+ Users
All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

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Greetings for the day!!

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The Role:

Dive deep into coding challenges, transforming ideas into groundbreaking software solutions.
Play a pivotal role in our startup's journey, working closely with a dynamic team to develop the next big thing.
See the immediate impact of your work in a rapidly-growing company.

What We're Looking For:

Experience: Minimum 2 years in software development.
Problem Solvers: Ability to take on a challenge, break it down, and deliver an end-to-end solution.
Team Player: Collaborative mindset to work seamlessly with cross-functional teams.
Fast Learner: Adaptability in a rapidly changing environment

Nice to Have:

Victories in hackathons or coding challenges, showcasing your ability to innovate under pressure.

Why Join Us?

Be at the forefront of our exciting journey, where your contributions directly shape our success.
Collaborative and open culture – your insights and expertise won't just be appreciated; they'll be celebrated!
Opportunities for rapid growth, professional development, and unique challenges.
Competitive, class-leading compensation

CTC: 25-40LPA based on experience

Position: Founding Engineer (SDE)

Location: Remote

We are an early-stage startup working on re-defining how businesses in India approach accounting.

The Role:

Dive deep into coding challenges, transforming ideas into groundbreaking software solutions.
Play a pivotal role in our startup's journey, working closely with a dynamic team to develop the next big thing.
See the immediate impact of your work in a rapidly-growing company.

What We're Looking For:

Experience: Minimum 2 years in software development.
Problem Solvers: Ability to take on a challenge, break it down, and deliver an end-to-end solution.
Team Player: Collaborative mindset to work seamlessly with cross-functional teams.
Fast Learner: Adaptability in a rapidly changing environment

Nice to Have:

Victories in hackathons or coding challenges, showcasing your ability to innovate under pressure.

Why Join Us?

Be at the forefront of our exciting journey, where your contributions directly shape our success.
Collaborative and open culture – your insights and expertise won't just be appreciated; they'll be celebrated!
Opportunities for rapid growth, professional development, and unique challenges.
Competitive, class-leading compensation

CTC: 25-40LPA based on experience

Control System Engineer

at Flux Auto

1 video

1 recruiter

Posted by Rachana Belagutti

Bengaluru (Bangalore)

1 - 4 yrs

₹3L - ₹8L / yr

Python

Control Systems

Controller Design

Matlab

C++

+5 more

About us:
Flux Auto builds autonomous vehicle technology for commercial and industrial applications.

Flux Auto was founded in 2017 with the goal of democratizing autonomous vehicle technology and bringing its benefits to vehicles - new and old - around the world. We develop the various hardware and software technologies to make vehicles move and operate autonomously. Everyday our engineers are working to solve new and unique challenges for our clients in India, and North America.

We are a multidisciplinary team solving some of the most challenging problems in
autonomous technology and robotics. Join us in our journey to democratize autonomous mobility!

Experience required: 1 year of internship and projects done in similar domain.

About the role:
We are looking for a candidate with conceptual understanding of classical control systems and logic building. The candidate should be able to understand the existing control stack, tune the hyper-parameters and make necessary changes as per the need. The position requires you to have a basic understanding of automotive systems which will be an added advantage and also help in clear understanding of the application.

Team works towards development of algorithms and model based design for different features to achieve autonomy level 3 and level 4. The algorithms are continuously tested on simulation and vehicle system for verification and validation.

Requirements:

Sound knowledge in controller design and analysis.
Good understanding in optimisation based control algorithms.
Experience with implementing PID controller for various unstable system.
Experience with vehicle modelling and analysis.
Good understanding of implementation/debugging/testing model and control algorithms.
Candidate should have experience in programming concepts like OOPS in C++ and Python with robust and efficient coding.
Experience in Matlab/Simulink, Stateflow.
Good understanding in code generation, implementation and testing for real time intergration embedded system.

Responsibilities:

Algorithm development for different control features.
Testing of algorithm architecture along with tuning and validation.
Working with simulation team to integrate and test models and algorithms into simulation environment for rapid development and validation.
Tuning and validation of plant models to emulate real physical systems’ behaviour
Co-ordination with other departments to maintain consistency and compatibility in department stack.

Good to Have:

ROS and ROS2 experience
Vehicle dynamics modelling and simulation.
Experience with version control using Git.

Benefits:

Health Insurance
Employee Stock Options
Work from Home
Flexible work hours
Monthly Team outings and events
Budget for up-skilling
Flexible vacation

Equal Opportunity Employer:
Flux Auto's employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, age, gender identity, genetic factors, military/veteran status or other characteristics protected by law.

Vaccination Requirements:
Flux Auto is implementing new requirements for employees to be fully vaccinated from COVID-19.

Apply Now!

Sound knowledge in controller design and analysis.
Good understanding in optimisation based control algorithms.
Experience with implementing PID controller for various unstable system.
Experience with vehicle modelling and analysis.
Good understanding of implementation/debugging/testing model and control algorithms.
Candidate should have experience in programming concepts like OOPS in C++ and Python with robust and efficient coding.
Experience in Matlab/Simulink, Stateflow.
Good understanding in code generation, implementation and testing for real time intergration embedded system.

Responsibilities:

Algorithm development for different control features.
Testing of algorithm architecture along with tuning and validation.
Working with simulation team to integrate and test models and algorithms into simulation environment for rapid development and validation.
Tuning and validation of plant models to emulate real physical systems’ behaviour
Co-ordination with other departments to maintain consistency and compatibility in department stack.

Good to Have:

ROS and ROS2 experience
Vehicle dynamics modelling and simulation.
Experience with version control using Git.

Benefits:

Health Insurance
Employee Stock Options
Work from Home
Flexible work hours
Monthly Team outings and events
Budget for up-skilling
Flexible vacation

Cloud Operations Engineer

Leading IT MNC Company

Agency job

via Isparrow Services private limited by Anita Vaishnav

Ahmedabad, Bengaluru (Bangalore), Pune, Noida, Indore, Jaipur, Nagpur, Nashik

4 - 10 yrs

₹1L - ₹15L / yr

Kubernetes

Docker

Amazon Web Services (AWS)

AWS CloudFormation

Linux administration

+6 more

Rules & Responsibilities:

Design, implement and maintain all AWS infrastructure and services within a managed service environment
Should be able to work on 24 X 7 shifts for support of infrastructure.
Design, Deploy and maintain enterprise class security, network and systems management applications within an AWS environment
Design and implement availability, scalability, and performance plans for the AWS managed service environment
Continual re-evaluation of existing stack and infrastructure to maintain optimal performance, availability and security
Manage the production deployment and deployment automation
Implement process and quality improvements through task automation
Institute infrastructure as code, security automation and automation or routine maintenance tasks
Experience with containerization and orchestration tools like docker, Kubernetes
Build, Deploy and Manage Kubernetes clusters thru automation
Create and deliver knowledge sharing presentations and documentation for support teams
Learning on the job and explore new technologies with little supervision
Work effectively with onsite/offshore teams

Qualifications:

Must have Bachelor's degree in Computer Science or related field and 4+ years of experience in IT
Experience in designing, implementing, and maintaining all AWS infrastructure and services
Design and implement availability, scalability, and performance plans for the AWS managed service environment
Continual re-evaluation of existing stack and infrastructure to maintain optimal performance, availability, and security
Hands-on technical expertise in Security Architecture, automation, integration, and deployment
Familiarity with compliance & security standards across the enterprise IT landscape
Extensive experience with Kubernetes and AWS(IAM, Route53, SSM, S3, EFS, EBS, ELB, Lambda, CloudWatch, CloudTrail, SQS, SNS, RDS, Cloud Formation, DynamoDB)
Solid understanding of AWS IAM Roles and Policies
Solid Linux experience with a focus on web (Apache Tomcat/Nginx)
Experience with automation/configuration management using Terraform\Chef\Ansible or similar.
Understanding of protocols/technologies like Microservices, HTTP/HTTPS, SSL/TLS, LDAP, JDBC, SQL, HTML
Experience in managing and working with the offshore teams
Familiarity with CI/CD systems such as Jenkins, GitLab CI
Scripting experience (Python, Bash, etc.)
AWS, Kubernetes Certification is preferred
Ability to work with and influence Engineering teams

Rules & Responsibilities:

Design, implement and maintain all AWS infrastructure and services within a managed service environment
Should be able to work on 24 X 7 shifts for support of infrastructure.
Design, Deploy and maintain enterprise class security, network and systems management applications within an AWS environment
Design and implement availability, scalability, and performance plans for the AWS managed service environment
Continual re-evaluation of existing stack and infrastructure to maintain optimal performance, availability and security
Manage the production deployment and deployment automation
Implement process and quality improvements through task automation
Institute infrastructure as code, security automation and automation or routine maintenance tasks
Experience with containerization and orchestration tools like docker, Kubernetes
Build, Deploy and Manage Kubernetes clusters thru automation
Create and deliver knowledge sharing presentations and documentation for support teams
Learning on the job and explore new technologies with little supervision
Work effectively with onsite/offshore teams

Qualifications:

Must have Bachelor's degree in Computer Science or related field and 4+ years of experience in IT
Experience in designing, implementing, and maintaining all AWS infrastructure and services
Design and implement availability, scalability, and performance plans for the AWS managed service environment
Continual re-evaluation of existing stack and infrastructure to maintain optimal performance, availability, and security
Hands-on technical expertise in Security Architecture, automation, integration, and deployment
Familiarity with compliance & security standards across the enterprise IT landscape
Extensive experience with Kubernetes and AWS(IAM, Route53, SSM, S3, EFS, EBS, ELB, Lambda, CloudWatch, CloudTrail, SQS, SNS, RDS, Cloud Formation, DynamoDB)
Solid understanding of AWS IAM Roles and Policies
Solid Linux experience with a focus on web (Apache Tomcat/Nginx)
Experience with automation/configuration management using Terraform\Chef\Ansible or similar.
Understanding of protocols/technologies like Microservices, HTTP/HTTPS, SSL/TLS, LDAP, JDBC, SQL, HTML
Experience in managing and working with the offshore teams
Familiarity with CI/CD systems such as Jenkins, GitLab CI
Scripting experience (Python, Bash, etc.)
AWS, Kubernetes Certification is preferred
Ability to work with and influence Engineering teams