Tech Support Engineer

Required Skills:

* 5+ years of experience with Microsoft Power Platform.

* Expertise in Model-driven apps, Business process flows, Cloud flows, Canvas Apps, Power Automate.

* Expertise in User permissions configuration.

* Bachelors in computer science or related field.

* IT experience with n-tier, database, and client-server design/development.

* Architecting and designing business applications using Power Apps, Power Automate, Power BI.

* Expertise on various integration technologies like REST, Service Bus, HTTP, SOAP.

* Ability to execute the development of Re-usable Assets, Code Reviews, and IT Governance for Power Practice.

Desired Skills:

* Well-versed with SDLC, Agile, CD&CI methodologies.

* Knowledge and expertise on Plugins.

* Hands-on Java experience is an asset.

* Provide thought-leadership to clients across business and technical project dimensions solving complex business requirements.

* Accountable for ensuring the business and technical architecture of the delivered solution matches customer technical and functional requirements and commits to Customer Success (realization of business benefit).

* Well experienced with design application and infrastructure using various Application Servers, Databases, Security Managers, etc.

* Knowledge and expertise on recent trends like Cloud, AI/ML, Microservices, etc.

Job Description: Business Development Associate - Tele Sales

Industry: EdTech

Sector: Retail and B2B

Position: Process Associate

Responsibilities:

1. Cold Calling & Lead Generation

• Conduct outbound cold calls to potential customers within the education sector, including both retail clients and B2B partnerships.
• Identify and qualify leads through initial discussions, focusing on building a pipeline of prospective clients for EdTech products and services.

1. Product Presentation & Sales Pitching

• Present product offerings in a clear and compelling manner, tailored to meet client needs within the education sector.
• Effectively communicate the value proposition of EdTech solutions, addressing client inquiries and objections.

1. Customer Relationship Management

• Maintain regular follow-up with leads to nurture relationships and close sales.
• Utilize CRM tools to manage and document interactions, sales progress, and follow-up schedules.

1. Target Achievement

• Meet and exceed daily, weekly, and monthly sales targets as set by the sales team.
• Collaborate with the sales and marketing team to adjust strategies and ensure goal alignment.

1. Process & Feedback

• Provide input on improving sales processes and customer outreach based on insights gained from direct client interactions.
• Report customer feedback and market trends to help enhance product offerings and sales strategies.

Requirements:

• Prior experience in telesales, particularly in EdTech or related sectors.
• Strong verbal communication and persuasion skills.
• Self-motivated, target-oriented, and resilient under pressure.
• Familiarity with CRM systems and sales tools.

Preferred Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field.
• Experience in cold calling and lead generation in B2B and retail contexts.

As an IT Technical Lead, you will play a crucial role in managing and leading a team of IT professionals. You will be responsible for providing technical guidance, overseeing project execution, and ensuring the successful delivery of IT solutions. Your expertise will be instrumental in driving innovation, implementing best practices, and maintaining a high level of technical excellence within the organization.

Key Responsibilities:

Team Leadership: Lead a team of IT professionals, including developers, engineers, and support staff. Provide guidance, mentorship, and technical expertise to ensure team members' growth and success. Foster a collaborative and positive work environment.

Technical Strategy and Planning: Develop and implement a strategic technical roadmap aligned with the organization's goals and objectives. Stay up to date with emerging technologies and trends, and assess their applicability to the organization's IT infrastructure. Make recommendations for technology adoption or enhancements.

Project Management: Oversee the execution of IT projects, including resource allocation, task assignments, and timelines. Collaborate with stakeholders to gather requirements, define project scope, and ensure successful project delivery. Monitor project progress, identify and mitigate risks, and resolve issues as they arise.

Technical Expertise: Serve as a subject matter expert in various IT domains, such as software development, infrastructure management, cybersecurity, and data management. Stay informed about industry best practices and provide guidance on technical standards, frameworks, and methodologies. Conduct research and evaluation of new technologies to support business objectives.

Collaboration and Communication: Collaborate with cross-functional teams, including business stakeholders, product managers, and other IT teams. Effectively communicate technical concepts and solutions to both technical and non-technical stakeholders. Foster strong relationships with external vendors and partners.

Troubleshooting and Issue Resolution: Assist in troubleshooting complex technical issues and provide guidance to team members in resolving them. Identify root causes, implement corrective actions, and develop preventive measures to avoid similar issues in the future. Ensure the timely resolution of critical incidents.

Continuous Improvement: Drive continuous improvement initiatives within the IT department by identifying areas for optimization, streamlining processes, and implementing automation where applicable. Promote a culture of innovation, learning, and knowledge sharing within the team.

Qualifications and Requirements:

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

Proven experience in a technical leadership role, managing and leading a team of IT professionals.

Strong technical background in one or more IT domains, such as software development, infrastructure management, cybersecurity, or data management.

In-depth knowledge of industry best practices, emerging technologies, and trends.

Proficiency in project management methodologies and tools.

Excellent communication and interpersonal skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders.

Strong problem-solving and troubleshooting abilities.

Demonstrated ability to drive innovation, implement process improvements, and foster a culture of continuous learning.

• Familiarize yourself with all services offered by our company.
• Excellent written and verbal communication.
• Experience with Using portal Upwork, PPH, Freelance
• Candidate from IT Background, Good knowledge. of IT Technologies. (WordPress, PHP, Shopify)
• Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department.
• Attending networking activities to research and connect with prospective clients.
• Maintaining meaningful relationships with existing clients to ensure that they are retained.
• Crafting business proposals and contracts to draw in more revenue from clients.

Total Rewards Analyst

From day one, Smarsh was built on a set of core values that have motivated and sustained us – People First, Inspire Confidence, and Embrace the Impossible. We ask that each of our employees – whether new or old- ingrain these values in our day-to-day decisions, call on them while serving our customers and our peers and apply them when creating the best possible products, we can imagine.

Smarsh is a global leader in natural language processing, artificial intelligence, and machine learning. Smarsh’s SaaS solutions transforms the risk and compliance industry with the first integrated, AI-powered solution for the retention, oversight, and analysis of electronic communications.

About our culture

Smarsh hires lifelong learners with a passion for innovating with purpose, humility, and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like

What You Will Be Doing

As a Total Rewards Analyst you will be responsible for developing, implementing, and administering the entire spectrum of total rewards and not limited to compensation and benefit policies and programs, which support company objectives and local practices. You will also provide HR and leadership with processes and tools that facilitate the administration of equitable quality programs and ensures a competitive market position for the organization. You will be developing and/or participating in compensation/benefit surveys to analyse company’s competitive position. You will be ensuring company compliance with government laws governing both compensation and benefits practices.

Responsibilities

• Support day to day compensation & benefits management and operations in the region to ensure alignment with business goals and a robust Total Rewards framework to attract, motivate, engage, and retain employees
• Overall compensation philosophy design – Building the system to keep pay equitable to market and creation of systems for delivery at scale.
• End to End Support to our rewards cycles (mid-year and year-end) including the review current offerings and plans for enhancements and changes, rollout and communication materials.
• Assist with the compliance and governance of compensation and benefits policies and programs, monitor market trends, identify risks, perform audits, and provide solutions
• Act as the first point of contact for compensation and benefits queries and issues raised by employees, payroll, HR, and vendors including managing invoices.
• Lead compliance and adherence to global and local instructions/policies, and relevant local regulations / legislations.
• Create and maintain the regional compensation and benefits content on the employee portal based on the current programs and policies.
• Conduct routine market research and provide timely compensation analysis and support for new hire offers compensation & benefits packages related to job changes and relocations.
• Can contribute to a collaborative work environment with the goal to improve the delivery of compensation and benefits.
• Demonstrate excellent customer service through using effective communication skills in written and verbal interactions.
• Are comfortable working independently/with minimum supervision and interacting with employees at all levels across the globe
• Manage enrolment data for benefits including reconciliation and coordination with vendors to find solutions and resolve inquiries.
• Work on benefits solutions during M&A Cycles, planning on budgeting and harmonization.
• Partner with global total rewards teams to derive and deliver solutions at scale

Why Smarsh?

Ready to join a thriving tech company that’s redefining digital archiving and business intelligence?

Smarsh is the leading comprehensive archiving platform. Recognized as one of today’s fastest growing companies in the U.S., Smarsh delivers innovative cloud-based solutions that help organizations manage and enforce flexible and secure records retention and compliance strategies for electronic communications, including social media and enterprise social networks (Yammer, Chatter, Facebook, LinkedIn and more).

Our motto is ‘People First. Inspire Confidence. Embrace the Impossible.’ We hire lifelong learners who have a passion for their discipline and a track record of excellence. To learn more about us, visit www.smarsh.com/careers

Responsibilities:

• Produce scalable software solutions.
• Responsible for the full software development life cycle, from conception to deployment.
• Handle both front-end and back-end coding, development frameworks and third-party libraries.
• Participate in our product development from ideation to deployment and beyond
• Create ground-breaking new features for our users and customers, and for internal use
• Work with our data team to make our product smarter and more intuitive to use
• Maintain and help optimize existing systems

Requirements:

• A professional experience of more than 4 years.
• Excellent problem-solving skills.
• Proactive attitude and a personal commitment.
• Experience in basic system design and architecture.
• Solid background in CorePHP, Laravel, MySQL, JS, jQuery, HTML5 CSS3, AngularJS/ReactJS/VueJS.
• Well versed in using Git, NPM, and Grunt for managing project code.
• Experience in JS libraries including Data tables and VideoJS.
• Experience in working with REST APIs, OAuth etc.
• Well versed with cross browser development fundamentals
• Knowledge of LEMP Stack is a plus
• Experience in building dashboards is a plus.
• Experience in working on scalable systems is a plus.

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.
• Provide outstanding services and ensure customer satisfaction.