Tech Support Engineer

Job Title : System Support Engineer – L1

Experience : 2.5+ Years

Location : Mumbai (Powai)

Shift : Rotational

Role Summary :

Provide first-level technical and functional support for enterprise applications and infrastructure. Handle user issues, troubleshoot systems, and ensure timely resolution while following support processes.

Key Responsibilities :

• Provide phone/email support and own user issues end-to-end.
• Log, track, and update tickets in Jira/Freshdesk.
• Troubleshoot Linux/UNIX systems, web servers, and databases.
• Escalate unresolved issues and communicate during downtimes.
• Create knowledge base articles and support documentation.

Mandatory Skills :

Linux/UNIX administration, Apache/Tomcat/JBoss, basic SQL databases (MySQL/SQL Server/Oracle), scripting knowledge, and ticketing tools experience.

Preferred :

• Banking/Financial Services domain exposure and client-site support experience.
• Strong communication skills, customer-focused mindset, and willingness to work in rotational shifts are essential.

Job Purpose

To drive retail expansion by identifying suitable store locations, managing new store openings, negotiating commercial terms, and building strong relationships with landlords and brokers.

Key Responsibilities

Identify and finalize new store locations as per the expansion strategy.

Manage end-to-end execution of new store openings.

Lead rental and lease negotiations for new and existing stores.

Develop and maintain strong relationships with landlords, property owners, and brokers.

Evaluate commercial viability and negotiate cost-effective deals.

Maintain a pipeline of potential locations for future expansion.

Conduct market and location analysis to support expansion decisions.

Coordinate with internal teams and external stakeholders for smooth store launch.

Required Skills

Strong negotiation and commercial acumen.

Excellent communication and stakeholder management skills.

Strong analytical and decision-making abilities.

Good knowledge of retail expansion and location acquisition.

Ability to manage multiple projects and deadlines.

Strong relationship-building skills.

Qualification & Experience

Graduate in any discipline.

3–4 years of experience in Business Development, Retail Expansion, Site Acquisition, Location Acquisition, Leasing, or Store Development.

Prior experience in the retail industry preferred.

Job Description:

Location: Bangalore (onsite)

Experience: 6 - 9 years

Employment type: Full-time

The Role:

As IT Manager, you will own day-to-day IT operations and take end-to-end responsibility for the infrastructure, identity, and endpoint security that keep our people productive and our business secure. You will drive initiatives aligned to our information security programme, mentor a junior engineer, and represent IT during audits and leadership reviews. This is a hands-on functional ownership role. You will be equally comfortable writing a security policy, configuring a firewall, troubleshooting a laptop, and presenting an IT health summary to senior management.

What You Will Do:

IT Operations and User Support:

 Run daily IT operations across laptops, identity, access, networking, collaboration tooling, and meeting-room infrastructure.

 Own the end-to-end onboarding and offboarding experience - provisioning, device configuration, access, training, and clean revocation.

 Continuously improve ticket response and resolution quality.

Security and Identity:

 Administer and secure Microsoft 365 and Microsoft Entra ID, including licensing, Conditional Access, MFA, and SSO integrations.

 Own endpoint security through EDR and MDM platforms - deployment, tuning, alerting, and incident handling.

 Maintain firewall, VPN, Wi-Fi, and network segmentation.

 Run periodic vulnerability assessments and coordinate remediation.

Compliance and Audit:

 Maintain and evolve the information security management system aligned to ISO 27001:2022.

 Write, update, and communicate IT and security policies. Keep evidence audit-ready.

 Represent IT during internal and external audits.

Vendor and Asset Management:

 Manage vendor relationships for hardware, software, SaaS, endpoint security, MDM, firewall, and connectivity partners.

 Optimise SaaS licence usage across the organisation.

 Oversee the full asset lifecycle - procurement, allocation, audit, and responsible retirement.

Team and Enablement:

 Mentor and grow the junior engineer on the team.

 Lead IT onboarding sessions and periodic security awareness training.

 Build clear, leadership-facing reporting on IT health, security posture, and compliance.

What You Will Bring:

Must-haves:

 6 to 9 years in IT operations, including at least 2 years leading the function or a clear sub-function.

 Hands-on Microsoft 365 and Microsoft Entra ID administration, including Conditional Access, MFA, and SSO.

 Meaningful ISO 27001:2022 experience - you have written or significantly updated security policies and participated in at least one audit cycle.

 Hands-on deployment experience with modern EDR and MDM platforms.

 Working knowledge of networking: firewall, VLAN, VPN, DHCP, DNS, Wi-Fi security.

 Scripting ability in PowerShell or Python.

 Experience managing IT in an organisation with no or minimal on-premise server footprint.

 Strong written and spoken English.

Preferred:

 ISO 27001 Lead Implementer or Lead Auditor certification.

 Microsoft certifications: MS-102 or AZ-500.

 Experience with a SIEM platform such as Wazuh, Microsoft Sentinel, or equivalent.

 Experience administering Google Workspace.

 Experience managing Zoom Rooms or Microsoft Teams Rooms.

 Familiarity with SOC 2 or GDPR.

 Background in a services or consulting company.

Why This Role:

 Short reporting line to IT leadership. Fast decisions and real mentorship.

 Full-stack ownership of a modern, cloud-first IT function.

 Exposure to current security tooling across identity, endpoint, and compliance.

 Structured career development toward a Head of IT profile.

 Compensation is competitive and will be aligned to your experience and fit.

About the Company:

Pace Wisdom Solutions is a deep-tech Product engineering and consulting firm. We have offices in San Francisco, Bengaluru, and Singapore. We specialize in designing and developing bespoke software solutions that cater to solving niche business problems.

We engage with our clients at various stages:

• Right from the idea stage to scope out business requirements.

• Design & architect the right solution and define tangible milestones.

• Setup dedicated and on-demand tech teams for agile delivery.

• Take accountability for successful deployments to ensure efficient go-to-market Implementations.

Pace Wisdom has been working with Fortune 500 Enterprises and growth-stage startups/SMEs since 2012. We also work as an extended Tech team and at times we have played the role of a Virtual CTO too. We believe in building lasting relationships and providing value-add every time. 

We are seeking an experienced, proactive Customer Success Associate to join our team and help nurture and grow relationships with our valued customers. You will be responsible for ensuring customer satisfaction, driving product adoption, and minimizing churn for our SaaS product. If you are passionate about delivering excellent customer service and have experience in managing customer success, we’d love to hear from you!

Responsibilities:

• Act as the main point of contact for our customers, helping them navigate our SaaS product
• Manage customer onboarding, ensuring smooth implementation and product adoption.
• Monitor customer health metrics and provide proactive outreach to prevent churn.
• Develop and maintain strong relationships with customers, understanding their goals, and aligning them with our product offerings.
• Respond to customer inquiries via email, Slack, or phone in a timely and professional manner.
• Collaborate with internal teams (sales, support, product) to resolve customer issues and improve the overall experience.
• Create and deliver product training sessions to customers, ensuring they maximize value from our platform.

Requirements:

• Proven experience in Customer Success or similar role in the SaaS industry.
• Experience in direct customer interactions.
• Excellent communication and relationship-building skills.
• Strong understanding of SaaS products
• Ability to identify customer needs and align them with product capabilities.
• Proactive mindset with problem-solving abilities and the ability to work independently.
• Experience using CRM tools (e.g., Salesforce, HubSpot) preferred.
• Have worked with direct interactions with Customer
• Strong organizational skills and attention to detail.

Preferred Qualifications:

• Experience working in a B2B SaaS environment.
• Knowledge of customer success metrics and how to manage them.

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You must be graduate with good communication skills with additional computer and internet knowledge .

job involves talking to customers and designing their tour packages , attending calls , making calls and closing travel deals.

As a Software Development Engineer II in Hiver’s Strategic Initiative department, you will have a critical role to play in building solutions that hold high strategic value for the business. You will get a chance to work with and mentor a group of smart engineers as well as learn and grow yourself working with very good mentors. Expect lots of challenges and high levels of ownership and autonomy. You’ll get the opportunity to work on complex technical challenges, building frameworks to monitor and improve the performance of our systems, and improving reliability and performance.

You will be working on

• Building, maintaining and scaling APIs and microservices. You will own all aspects of SDLC including documentation, data modeling, and deployment.
• Participate in solution brainstorming, release planning and code reviews.
• This is the early phase of the project and you will do foundational work on multiple aspects and help define and improve engineering standards, tooling, and processes.
• Collaborating closely with co-developers, designers and other stakeholders to build dynamic and compelling user experiences while embracing emerging standards.

We are looking for

• 3+ years of hands-on experience building and maintaining production-grade services that are being used by a good number of active customers.
• 1+ year of professional experience with Ruby-on-Rails.
• Command on web fundamentals and high level knowhow frontend ecosystem and modern development practices
• Sound knowledge of design patterns and best practices for writing clean, linted, maintainable and reusable code
• Deep understanding of relational databases (eg, MySql) and data modeling concepts
• Solid foundation in Computer Science, with strong competencies in data structures, algorithms, and software design.
• An architect's mindset - we want a fast time to market but without undermining long-term prospects. You will have to continuously assess the various trade-offs when considering long-term vs. short-term benefits/drawbacks and make informed choices about the optimal approach.
• Strong analytical and debugging skills - you should be able to troubleshoot and solve issues in a timely manner.
• Ability to iterate and deliver at a fast pace - speed is of the essence.
• Solid understanding of cloud concepts and latest infra stack (AWS).
• Track record of assessing complex initiatives and coming up fairly accurate expected time of arrival (ETA) and working with a team to meet these timelines with high confidence
• Good communication skills - you should have good communication skills, both written and verbal. You should be proficient in English and be able to communicate effectively with team members and stakeholders.
• Nice to have: (optional)
• Frontend (full-stack) experience (VueJS) is a major plus

At Hiver, we value diversity and inclusion and encourage individuals from all backgrounds to apply. If you're ready to make an impact and be part of our innovative team, please apply here.

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• To be successful as an SEO executive, you should have strong copywriting and analytical skills, knowledge of coding techniques, and a commitment to constantly improving on key skills. Ultimately, an SEO executive should have outstanding knowledge of SEO, passion for the industry and time management skills.

SEO Executive Responsibilities:

• Conducting on-site and off-site analysis of web SEO competition.
• Using google analytics to conduct performance reports regularly.
• Creating high-quality SEO content.
• Assisting with blog content.
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• Keeping up-to-date with developments in SEM.

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Salary - 10k to 14k in hand

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