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Tech Support Engineer
Leading IT MNC Company
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Tech Support Engineer

at Leading IT MNC Company

0 - 1 yrs
₹3L - ₹4L / yr (ESOP available)
Ahmedabad
Skills
skill iconJava
SQL
Tech Support
Communication Skills
MySQL

Job Functions / Responsibilities:

  • Find technical resolutions on issues or queries related to unknown or new scenarios
  • Meet cases resolution SLA"s
  • Manage relationships with clients
  • Work with cross-functional teams as and when required
  • Keep up to date with all eCW products and their enhancements
  • Maintain excellent customer satisfaction level
  • Other duties as assigned

Requirements: 

  • Proficient with relational databases (MySql, MsSql)
  • Knowledge / Experience with Java or C++ (OOPs Concepts)
  • Experience with Internet Protocols, HTTP / HTTPs
  • Default ports for HTTP / FTP / MYSQL etc
  • Experience with Web Application Server(s)
  • Understanding of 3 -Tier / N-Tier Architecture
  • Knowledge of SQL Server 
  • Basic Knowledge of Network Concepts (VPN, Telnet, Ping, Protocols)

Other Skills / Abilities: 

  • Telephone etiquette
  • Fluency in English Communication.
  • Ability to balance multiple priorities
  • Strong analytical and problem-solving skills
Read more
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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