Tech Support Engineer

Leading IT MNC Company

Tech Support Engineer

Tech Support Engineer at Leading IT MNC Company · Ahmedabad · 0 - 1 years · ₹3L - ₹4L / yr (ESOP available) · Posted 1 Nov 2021

Tech Support Engineer

at Leading IT MNC Company

Agency job

via Isparrow Services private limited

0 - 1 yrs

₹3L - ₹4L / yr (ESOP available)

Ahmedabad

Skills

Java

SQL

Tech Support

Communication Skills

MySQL

Job Functions / Responsibilities:

Find technical resolutions on issues or queries related to unknown or new scenarios
Meet cases resolution SLA"s
Manage relationships with clients
Work with cross-functional teams as and when required
Keep up to date with all eCW products and their enhancements
Maintain excellent customer satisfaction level
Other duties as assigned

Requirements:

Proficient with relational databases (MySql, MsSql)
Knowledge / Experience with Java or C++ (OOPs Concepts)
Experience with Internet Protocols, HTTP / HTTPs
Default ports for HTTP / FTP / MYSQL etc
Experience with Web Application Server(s)
Understanding of 3 -Tier / N-Tier Architecture
Knowledge of SQL Server
Basic Knowledge of Network Concepts (VPN, Telnet, Ping, Protocols)

Other Skills / Abilities:

Telephone etiquette
Fluency in English Communication.
Ability to balance multiple priorities
Strong analytical and problem-solving skills

Job Functions / Responsibilities:

Find technical resolutions on issues or queries related to unknown or new scenarios
Meet cases resolution SLA"s
Manage relationships with clients
Work with cross-functional teams as and when required
Keep up to date with all eCW products and their enhancements
Maintain excellent customer satisfaction level
Other duties as assigned

Requirements:

Proficient with relational databases (MySql, MsSql)
Knowledge / Experience with Java or C++ (OOPs Concepts)
Experience with Internet Protocols, HTTP / HTTPs
Default ports for HTTP / FTP / MYSQL etc
Experience with Web Application Server(s)
Understanding of 3 -Tier / N-Tier Architecture
Knowledge of SQL Server
Basic Knowledge of Network Concepts (VPN, Telnet, Ping, Protocols)

Other Skills / Abilities:

Telephone etiquette
Fluency in English Communication.
Ability to balance multiple priorities
Strong analytical and problem-solving skills

Users love Cutshort

Read about what our users have to say about finding their next opportunity on Cutshort.

Shubham Vishwakarma

Full Stack Developer - Averlon

I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.