Senior Engineer- IT support Mac equipment
at Reputed MNC client of people first consultant
Experience: 3-6 years
Location: Chennai
· Providing technical advice and troubleshooting for end users
· Experience in Enterprise Apple support like ABM, VPP,ACE and MDM
· Excellent OSX desktop and server support skills
· Experiencing supporting OS X desktop and server across a range of versions
· Strong experience with using and administrating JAMF
· Package Deployment, Image upgrade. Security patches &DEP
· Hands on experience with JAMF tools like Recon , Composure , remote and Admin
· Endpoint hardening via JAMF and self service management.
· Experience using terminal commands and scripts
· Great customer relationship skills
· Good written & verbal communication skills
· Being flexible and customer solution focused
· Experience in various application outlook , AD and Teams.
· Cloud knowledge
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Role
We are looking for an IT Support Engineer to join our engineering team and help us support & maintain IT requirements.
Responsibilities
- Responding to technical support queries from Team Members forAssets and software applications
- Setting up and installing new Laptops and software
- Installing and configuring operating systems, anti-virus software, and other required applications
- Diagnosing and fixing hardware or software faults
- Maintaining inventories of Assets and software
- Keeping a record of issues and faults along with solutions, for future reference.
- Conducting regular preventive maintenance
- Adhering to reporting protocols and documentations
- Ensuring a high level of Team Members satisfaction
- Identify and suggest possible improvements on procedures.
Qualifications
- Any Bachelor’s degree, or a related field qualification.
- Must have 2+ years of work experience as a IT Support
- Knowledge of backup process
- Team spirit
- Good problem-solving skills
Sr. Database Developer: (Minimum Experience: 5 Years)
- MS SQL Server which includes designing database tables from requirement, writing stored procedures, functions triggers.
- Creating reports and debugging existing code
Jr. Database Developer: (Minimum Experience: 1 Year)
- MS SQL Server which includes designing database tables from requirement, writing stored procedures, functions triggers.
- Creating reports and debugging existing code
Database Administrator
at Thema Corporate Services LLP
Job Description:
- Configure and maintain database servers and processes
- Monitor the system's health and performance
- Ensure high levels of performance, availability, sustainability, and security
- Analyze, solve, and correct issues in real-time
- Provide suggestions for solutions
- Refine and automate regular processes, track issues, and document changes
- Assist developers with query tuning and schema refinement
- Provide on-call support for critical production systems
- Perform scheduled maintenance and support release deployment activities after hours
- Basic knowledge of SSRS, SSIS, and Postgres will be added advantage.
Experience in PLSQL OR PL/SQL OR Oracle
SQL Server
About the Role
Key responsibilities:
- Working with stakeholders, including Customer Support team, Customer Success team and senior executive management to address customer/product issues effectively.
- Working cross-functionally with Support, QA, Engineering and PM teams to ensure timely responses and resolutions for customer/product issues.
- Updating tickets in a timely manner.
- Providing regular reports to the management on product performance and customer issues.
- Managing prioritization and trade-offs between customer experience, business impact and product performance.
- Working with the PM team during the sprint releases to help enhance the product with long-term solutions for customer/product issues.
Key requirements:
- Experience of 3 to 8 years in customer service roles in a product company.
- A degree in Computer Science, Engineering or a related field.
- Prior experience in L2/L3 support in a SaaS company would be ideal.
- Experience in triaging and analyzing issues, especially with logs analysis.
- Proficient in SQL queries to derive insights for root cause analysis.
- Advanced MS Excel skills for presenting findings to the management.
- Excellent communication and teamwork skills.
- Ability: strong problem solving and prioritization skills.
- Willingness to work in evening/night shift (1700 to 0200 Hrs IST) to support stakeholders in the US.
Commvault is the world's most powerful backup and recovery software in the cloud and on any infrastructure, helping companies transform their data into a powerful strategic asset. Commvault data protection and information management solutions enable companies and organizations of all sizes, in all industries, to protect, access and share all of their data—anywhere and anytime.
As an organization, we are committed to a great work culture that embraces our values and promotes professional growth. Our Vaulters are passionate innovators who work together to uncover new challenges that can be solved. We are proud that the focus of every vaulter is to drive our customers' businesses forward. We're all about getting the job done, and having FUN doing it. As vaulters we pride ourselves on transparency, integrity, and respect in everything that we do.
NOW is the time to join a growing company with strong roots, where you can take on your next challenge.
Job Description
The Customer Support Associate - UNIX and DB works within a team of technical support professionals aimed at delivering technical solutions for Commvault’s customer base. This customer base has a wide range of technical ability and this role has no ceiling, you will own an issue from initial pick-up all the way to working with the development team on identifying a possible solution. This position is part of our UNIX and DB group in our Customer Support Center. This is an excellent opportunity for innovative and collaborative technologists to join a global team that has led the industry in satisfaction seven years in a row. We offer innovative training, interesting colleagues, and the opportunity to grow with us. Our UNIX and DB Group is focused around but not limited to backups of Unix and Linux platforms and databases within the Commvault suite, this includes networking, troubleshooting, connectivity, name resolution and performance based issues on an OS and or hardware. We are a source of expertise for not just our customer base but also our partners and consultants on site.
Why Commvault?
You get the “Freedom to make an impact, together”. We thrive upon collaboration by designing our offices and cafes to spark conversation about work and fun. Although we hail from all walks of life and speak dozens of languages, we’re passionate about equality and integrity. We “go beyond” each and every day.
We are looking for a Customer Support Associate with a genuine passion for all things tech to join our expert and super-friendly UNIX and DB team.
Position Responsibilities include:
Troubleshoot and resolve complex support problems
Troubleshoot customer issues using remote desktop software
Successfully interact through phone and email with customers as you solve their problems
Dedication to the success and satisfaction of our customers
Recreation of problems in house
Root Cause Analysis and / or provision of examples of software bug
Working independently and as a team to come up with the best solutions to a customer problem.
Providing best-in-class phone based support for a variety of complex, time critical issues.
Using and sharing your knowledge of a wide range of technologies
Working remotely on enterprise level customers and dark sites
Having the opportunity to build labs and simulators
Ability to be involved in product BETA testing
Contributing to our Solutions Engine and online forums
Position Requirements include:
At least 5+ years of technical/customer support experience
Expert level knowledge of Unix-flavoured operating systems and its components.
Strong understanding of Oracle , HANA and SAP databases,
Good understanding of Unix/Linux clusters, with installing and configuring software.
Solid understanding of Unix device management (tape and disk)
Networking and troubleshooting connectivity, name resolution and performance based issues with Linux OS and/or hardware.
Desirable to have exposure to storage arrays like NetApp, HDS
Understanding backup theory and design. Backup and data management fundamentals
Previous experience with Commvault technologies is highly desirable as is other backup software such as Veritas, Symantec, Backup Exec, ShadowProtect, NetBackup, NetWorker, Avamar, VEEAM, or TSM is a plus
Previous experience troubleshooting enterprise environments
Strong customer relations skills.
Strong multi-tasking and prioritization skills.
Strong written and verbal communication skills.
Excellent team player.
Qualifications
We value knowledge and curiosity, no matter whether you learnt it at university, through courses or by learning from others.
Ideally a Bachelors Degree
Preferred - OCP/OCA/OCM, Red Hat – RHCSA, RHCE
MDM architect
at A global leader in water, hygiene and infection prevention.
The organization is building a team of dynamic and influential thought leaders, representing diverse backgrounds and specific focus areas. The Principal MDM Architect role requires experience with design, architecture, and implementation of MDM Platform. Responsibilities include collaboratively developing and publishing reference architectures, analyzing systems and technologies and influencing the implementation MDM Strategy. A person in this role will serve as an advisor and resident expert in building and applying MDM platform landscape as well as collaborate with Global Master Data Organization
- Establish and maintain a trusted advisor relationship within IT Team, Commercial Digital Solutions, Functions and Businesses you interact with
- Establish and maintain close working relationships with teams responsible for delivering solutions to the company businesses and functions
- Perform key management and thought leadership in the areas of advanced data techniques, including data modelling, data access, data integration, data visualization, big data solutions, text mining, data discovery, statistical methods, and database design
- Work with business partners to define ways to leverage data to develop platforms and solutions to drive business growth
- Engage collaboratively with project teams to support project objectives through the application of sound data architectural principles; support the project with knowledge of existing data assets and provide guidance on reusable data structures
- Share knowledge of external and internal data capabilities and trends, provide leadership, and facilitate the evaluation of vendors and products
- Utilize advanced data analysis, including statistical analysis and data mining techniques
- Collaborate with others to set an enterprise data vision with solid recommendations, and work to gain business and IT consensus
Basic Qualifications
- 15+ years of experience partnering with business managers to develop technical strategies and architectures to support their objectives
- 10+ years of hands-on experience with - Master Data Management, Data Governance, Data Quality, Business Intelligence and/or Data Warehousing
- Demonstrable experience architecting MDM solutions from scratch or enhancing existing MDM solution for large-scale organizations
- Lead and manage master data management, data governance and/or data quality projects through all phases of the project lifecycle from planning, blueprint planning, requirements gathering, design, development, testing, and go live
- Recommend data governance processes, approaches, organizational models, and MDM technology platforms
- Advice on leading practices for the implementation of data governance, data quality and master data management projects
- Architect MDM solutions and provide business, governance, and technical recommendations
- Influence technology direction at the divisional or enterprise level based on broad expertise across multiple software platforms and technologies
- Transfer knowledge and leading practices to the technical team(s)
- Excellent knowledge of ETL and ELT patterns and when to use either one; experience selecting among different tools that could be leveraged to accomplish this (Talend, Informatica, Azure Data Factory, SSIS, SAP Data Services)
- Design of real-time/batch integrations and review of code built by teams
- Experienced on Informatica MDM 10.x (10.3, 10.2, 10.0), 9.X along with Provisioning, IDD, HM, and Active VOS
Preferred Qualifications
- Master’s degree in Computer Science, MIS, related field, or equivalent experience
- Experience working with solutions delivery teams using Agile/Scrum ore similar methodologies
- 10+ years of experience designing solutions leveraging Informatica MDM suite
- Experience with enterprise systems, like CRM, ERP, Field Services Management, Supply Chain solutions, HR systems
- Ability to work independently, establishing strategic objectives, project plans, and milestones
- Exceptional written, verbal & presentation skills
Skills:
- Should have good strong knowledge in ASP.NET MVC 3.0 and above
- 3+ Years Of Experience in .Net Framework, C#, WCF, ASP.Net, MYSQL, SQL Server 2005/ 2008.
- 2+ Years Of Hands-on Experience on MVC
- Well-versed with Javascript, Jquery, AJAX, Web-services, Threading.
- Good understanding of HTML5, CSS3, Web Services, XML, XSLT, Object Oriented Design, with experience working in high transactional applications.
- Have strong concepts of OOPS.
- Experience with Cloud computing (AWS Amazon Web Services/Windows Azure) will be an added advantage
- Practical experience with Agile methodologies
Regards,
Anju Girglani
Bitplus Solutions
Ahmedabad
Delphi Software Developer
at UnitedPro Software Solutions Pvt Ltd.,