11+ Tech Support Jobs in Ahmedabad | Tech Support Job openings in Ahmedabad

Job Functions / Responsibilities:

• Find technical resolutions on issues or queries related to unknown or new scenarios
• Meet cases resolution SLA"s
• Manage relationships with clients
• Work with cross-functional teams as and when required
• Keep up to date with all eCW products and their enhancements
• Maintain excellent customer satisfaction level
• Other duties as assigned

Requirements: 

• Proficient with relational databases (MySql, MsSql)
• Knowledge / Experience with Java or C++ (OOPs Concepts)
• Experience with Internet Protocols, HTTP / HTTPs
• Default ports for HTTP / FTP / MYSQL etc
• Experience with Web Application Server(s)
• Understanding of 3 -Tier / N-Tier Architecture
• Knowledge of SQL Server 
• Basic Knowledge of Network Concepts (VPN, Telnet, Ping, Protocols)

Other Skills / Abilities: 

• Telephone etiquette
• Fluency in English Communication.
• Ability to balance multiple priorities
• Strong analytical and problem-solving skills

Good experience as team lead.

Great english communication and fluent communication experience

Technically strong, strong in Analytical Skills, Strong problem-solving capabilities

Server Knowledge and strong in GIT, GITLAB, SVN Knowledge

Sprint planning and scrum management

Experience making documentation like technical documents of project

Helping developers came out of terms

Strong R & D Skills, scrum

Strong database knowledge of MYSQL, PostgreSql, MongoDB

Strong Expertise making scalable applications

Knowledge of different software architecture and where to use which architecture etc. also design patterns.

Job Title: DevOps Engineer

Job Description: We are seeking an experienced DevOps Engineer to support our Laravel, JavaScript (Node.js, React, Next.js), and Python development teams. The role involves building and maintaining scalable CI/CD pipelines, automating deployments, and managing cloud infrastructure to ensure seamless delivery across multiple environments.

Responsibilities:

Design, implement, and maintain CI/CD pipelines for Laravel, Node.js, and Python projects.

Automate application deployment and environment provisioning using AWS and containerization tools.

Manage and optimize AWS infrastructure (EC2, ECS, RDS, S3, CloudWatch, IAM, Lambda).

Implement Infrastructure as Code (IaC) using Terraform or AWS CloudFormation. Manage configuration automation using Ansible.

Build and manage containerized environments using Docker (Kubernetes is a plus).

Monitor infrastructure and application performance using CloudWatch, Prometheus, or Grafana.

Ensure system security, data integrity, and high availability across environments.

Collaborate with development teams to streamline builds, testing, and deployments.

Troubleshoot and resolve infrastructure and deployment-related issues.

Required Skills:

AWS (EC2, ECS, RDS, S3, IAM, Lambda)

CI/CD Tools: Jenkins, GitLab CI/CD, AWS CodePipeline, CodeBuild, CodeDeploy

Infrastructure as Code: Terraform or AWS CloudFormation Configuration Management: Ansible

Containers: Docker (Kubernetes preferred)

Scripting: Bash, Python

Version Control: Git, GitHub, GitLab

Web Servers: Apache, Nginx (preferred)

Databases: MySQL, MongoDB (preferred)

Qualifications:

3+ years of experience as a DevOps Engineer in a production environment.

Proven experience supporting Laravel, Node.js, and Python-based applications.

Strong understanding of CI/CD, containerization, and automation practices.

Experience with infrastructure monitoring, logging, and performance optimization.

Familiarity with agile and collaborative development processes.

Job Description: 

• 4+ years of experience in a Data Engineer role,
• Experience with object-oriented/object function scripting languages: Python, Scala, Golang, Java, etc.
• Experience with Big data tools such as Spark, Hadoop/ Kafka/ Airflow/Hive
• Experience with Streaming data: Spark/Kinesis/Kafka/Pubsub/Event Hub
• Experience with GCP/Azure data factory/AWS
• Strong in SQL Scripting
• Experience with ETL tools
• Knowledge of Snowflake Data Warehouse
• Knowledge of Orchestration frameworks: Airflow/Luig
• Good to have knowledge of Data Quality Management frameworks
• Good to have knowledge of Master Data Management
• Self-learning abilities are a must
• Familiarity with upcoming new technologies is a strong plus.
• Should have a bachelor's degree in big data analytics, computer engineering, or a related field

Personal Competency:

• Strong communication skills is a MUST
• Self-motivated, detail-oriented
• Strong organizational skills
• Ability to prioritize workloads and meet deadlines

What you'll do:

· Perform complex application programming activities with an emphasis on mobile development: Node.js, TypeScript, JavaScript, RESTful APIs and related backend frameworks

· Assist in the definition of system architecture and detailed solution design that are scalable and extensible

· Collaborate with Product Owners, Designers, and other engineers on different permutations to find the best solution possible

· Own the quality of code and do your own testing. Write unit test and improve test coverage.

· Deliver amazing solutions to production that knock everyone’s socks off

· Mentor junior developers on the team

What we’re looking for:

· Amazing technical instincts. You know how to evaluate and choose the right technology and approach for the job. You have stories you could share about what problem you thought you were solving at first, but through testing and iteration, came to solve a much bigger and better problem that resulted in positive outcomes all-around.

· A love for learning. Technology is continually evolving around us, and you want to keep up to date to ensure we are using the right tech at the right time.

· A love for working in ambiguity—and making sense of it. You can take in a lot of disparate information and find common themes, recommend clear paths forward and iterate along the way. You don’t form an opinion and sell it as if it’s gospel; this is all about being flexible, agile, dependable, and responsive in the face of many moving parts.

· Flexible and willing to accept change in priorities, as necessary

· Demonstrable passion for technology (e.g., personal projects, open-source involvement)

· Enthusiastic embrace of DevOps culture and collaborative software engineering

· Ability and desire to work in a dynamic, fast paced, and agile team environment

· Enthusiasm for cloud computing platforms such as AWS or Azure

· Excellent written and verbal communications skills

About The Role

We are looking for a Customer Support Executive adept at delivering exceptional customer service and facilitating seamless access to Eclat products (RemoteXs and MyLOFT) through various channels such as chat, email, and calls. The idealcandidate should possess robust communication skills, collaborate effectively within a team, and exude a positive attitude.

We are seeking an individual with a passion for assisting others, coupled with creativity, energy, and a high level of motivation. The successful candidate will be dedicated to resolving customer issues and actively contributing to programs to enhance the overall customer experience. The primary objective of this role is to address and resolve issues that impact our customers.

What Describes You Best

● Bachelor of Engineering (preferred IT - CE background)

● 0-2 Years of prior experience in Customer Support Service

Skills

● Good written and oral communication skills

● Excellent customer handling skills

● Experience with ticketing tools like Freshdesk,Zendesk

● Corporate emailing and documentationknowledge

● Knowledge of Excel, Word, and PowerPoint

● Experience in creating FAQs and building a knowledge base

What will you Own?

As a Customer Support Executive, your key responsibilities will be to promptly respond to customer queries via tickets and chat, closing tickets with proper and timely follow-ups.

Responsible for proactively contributing to the enhancement of customer satisfaction by implementing strategies and initiatives aimed at improving CSAT (Customer Satisfaction) score.

Meet SLAs for all raised tickets, create a knowledge base for recurring issues, promptly report technical issues to relevant teams, and maintain high-quality responses for each handled ticket.

Why Join Us

● Be a part of our growth story as we aim to take a leadership position in international markets.

● Opportunity to manage and lead global teams and channel partner networks.

● Join technology innovators who believe in solving world-scale challenges to drive global knowledge-sharing.

● Healthy work/life balance offering well-being initiatives, parental leave, career development assistance, required work infrastructure support.

Job Overview: We are looking for a highly skilled and experienced Node.js Developer to join our team. The ideal candidate will have over 5 years of experience in developing scalable, high-performance backend applications using Node.js and related technologies. You will work closely with cross-functional teams to design, develop, and deploy robust solutions.

Key Responsibilities:

· Develop, maintain, and optimize server-side applications using VueJs, Node.js and Express.js.

· Design and implement scalable RESTful APIs and GraphQL APIs.

· Work with databases such as MongoDB, PostgreSQL, or MySQL.

· Ensure the security, performance, and responsiveness of applications.

· Collaborate with front-end developers, UX designers, and product managers.

· Implement automated testing and continuous integration.

· Debug and optimize existing code for performance improvements.

·  Stay updated with the latest trends and best practices in Node.js development.

Required Skills & Qualifications:

· 5+ years of experience in backend development using Node.js.

· Proficiency in JavaScript & TypeScript.

· Strong knowledge of Express.js, Nest.js, or similar frameworks.

· Experience with microservices architecture and cloud platforms (AWS, Azure, GCP).

· Expertise in database technologies such as MongoDB, PostgreSQL, or MySQL.

· Familiarity with Docker, Kubernetes, and CI/CD pipelines.

· Experience with authentication and security best practices (JWT, OAuth, etc.).

· Strong debugging and performance optimization skills.

·  Ability to work in an agile environment and collaborate with cross-functional teams.

Preferred Qualifications:

· Experience with message queues (RabbitMQ, Kafka, etc.).

· Knowledge of DevOps practices and infrastructure as code (Terraform, Ansible).

· Familiarity with front-end technologies such as VueJs or React.

· Contributions to open-source projects or a strong GitHub portfolio.

Lead Generation Specialist

Summary:

As a Lead Generation Specialist at [Company Name], you will play a crucial role in the growth and success of our business. You will be responsible for identifying and cultivating potential leads, nurturing relationships, and converting prospects into qualified sales opportunities.

Key Responsibilities:

Lead Identification:

• Research and identify potential leads through various channels, including online research, social media, industry-specific databases, and inbound inquiries.
• Utilize tools and software to gather and organize lead data effectively.
• Develop a deep understanding of our target audience and market segments.

Lead Nurturing:

• Initiate contact with leads through email, phone calls, and other communication methods.
• Engage with leads to understand their needs and challenges.
• Provide relevant information and resources to educate and nurture leads through the sales funnel.

Data Management:

• Maintain accurate and up-to-date records of lead interactions and status in CRM software.
• Segment and categorize leads for personalized outreach.
• Monitor lead data for quality and completeness.

Lead Qualification:

• Assess and qualify leads based on predefined criteria.
• Collaborate with the sales team to ensure seamless handover of qualified leads.
• Schedule appointments and product demonstrations for qualified prospects.

Reporting and Analysis:

• Generate regular reports on lead generation activities, including conversion rates, pipeline growth, and lead sources.
• Analyze data to identify trends and opportunities for optimization.

Qualifications:

·        Bachelor's degree in Marketing, Business, or a related field.

·        Proven experience in lead generation, preferably in a B2B or technology-related industry.

·        Familiarity with lead generation tools and software, such as CRM systems and marketing automation platforms.

·        Strong communication and interpersonal skills.

·        Self-motivated with the ability to work independently and as part of a team.

·        Excellent organizational and time management skills.

·        Data-driven mindset with a focus on achieving targets and KPIs.

Senior PHP Laravel Developer

Position: Senior PHP Laravel Developer
Experience Required: up to 3 years
Positions: 03

About us:

Saakh is building a social networking platform for businesses who sell on credit in order to solve for their payment collection challenges faced by every seller on a day to day basis. Our vision is to make payments collections timely and automatic for these businesses. Saakh is building a community of trustable businesses. We are building an eco-system where a business who has cheated once can never cheat again.  

Job description

You will be responsible for handling entire back-end infrastructure of Saakh. You will work closely with founder and CTO to discuss the strategy and to implement the said aforesaid within the deadlines. Saakh is a fast-moving start-up who is at the early stages, timely execution is of paramount importance.

Job responsibilities

• Build innovative, state-of-the-art applications.
• Ensure HTML, CSS, and shared JavaScript is valid and consistent across applications.
• Prepare and maintain all applications utilizing standard development tools.
• Utilize backend data services and contribute to increasing existing data services API.
• Lead the entire web application development life cycle right from concept stage to delivery and

post launch support.

• Convey effectively with all task progress, evaluations, suggestions, schedules along with

technical and process issues.

• Document the development process, architecture, and standard components.
• Coordinates with co-developers and keeps project managers well informed of the status of

development effort and serves as liaison between development staff and project manager.

• Keep abreast of new trends and best practices in web development.

Desired profile

• Previous working experience as a Laravel developer for 4+ years.
• BS/MS degree in Computer Science, Engineering, IT or similar relevant field.
• In depth knowledge of object-Oriented PHP and Laravel PHP Framework.
• MySQL profiling and query optimization.
• Creative and efficient problem solver.
• Excellent command on Core PHP and MySQL using MVC Architecture.
• Excellent skills in PHP/Javascript.
• Knowledge of At least one CMS (WordPress, Magento or Drupal)
• Excellent of Laravel framework.
• Strong object-oriented programming skills.
• General knowledge of both front-end and back-end web development from a consumer.
• Perspective Knowledge of eCommerce integration.
• Should know about child theme and its structure.
• Should know about creating plugins for theme customization
• It is must to have a high sense of integrity.

Are you one of us?

We welcome you to Saakh’s family.