11+ Tech Support Jobs in Ahmedabad | Tech Support Job openings in Ahmedabad

Job Functions / Responsibilities:

• Find technical resolutions on issues or queries related to unknown or new scenarios
• Meet cases resolution SLA"s
• Manage relationships with clients
• Work with cross-functional teams as and when required
• Keep up to date with all eCW products and their enhancements
• Maintain excellent customer satisfaction level
• Other duties as assigned

Requirements: 

• Proficient with relational databases (MySql, MsSql)
• Knowledge / Experience with Java or C++ (OOPs Concepts)
• Experience with Internet Protocols, HTTP / HTTPs
• Default ports for HTTP / FTP / MYSQL etc
• Experience with Web Application Server(s)
• Understanding of 3 -Tier / N-Tier Architecture
• Knowledge of SQL Server 
• Basic Knowledge of Network Concepts (VPN, Telnet, Ping, Protocols)

Other Skills / Abilities: 

• Telephone etiquette
• Fluency in English Communication.
• Ability to balance multiple priorities
• Strong analytical and problem-solving skills

A Desktop Support Engineer is responsible for providing technical support for computer hardware and software issues in an organization's desktop environment. The role involves assisting employees with troubleshooting, maintaining, and resolving issues related to their desktops, laptops, and peripherals.

Job Summary:

1. Hardware Support:

• Install, configure, and maintain desktops, laptops, and peripherals (printers, monitors, etc.).
• Perform hardware repairs and upgrades.

1. Software Support:

• Troubleshoot and resolve software-related issues, including OS installations, software updates, and application support.
• Ensure proper functioning of office productivity software (MS Office, etc.) and enterprise applications.

1. Network Support:

• Provide assistance in connecting workstations to the company network and resolving connectivity issues.
• Troubleshoot network-related issues on desktops and laptops.

1. User Support:

• Assist employees with troubleshooting technical problems, including login issues, system crashes, and application errors.
• Offer guidance on proper system usage and IT best practices.

1. System Maintenance:

• Regularly update and patch desktop systems to ensure security and functionality.
• Backup important files and data as per company policy.

1. Documentation:

• Maintain logs of issues, solutions, and configurations for future reference.
• Document common problems and resolutions for knowledge-sharing purposes.

1. Customer Service:

• Provide excellent customer service and maintain a professional demeanor when dealing with users' technical issues.

Key Skills:

• Technical Knowledge: Proficient in desktop operating systems (Windows, Mac OS, Linux) and office software.
• Problem-Solving: Ability to diagnose and resolve technical issues efficiently.
• Communication: Strong verbal and written communication skills to interact with end-users.
• Networking Basics: Understanding of network configurations and troubleshooting.
• Time Management: Capable of handling multiple requests and prioritizing tasks.

We are seeking an experienced Senior Shopify Developer to join our dynamic team. The ideal candidate will have a strong background in Shopify development, with a focus on creating custom solutions and apps to enhance e-commerce experiences. As a Senior Shopify Developer, you will be responsible for leading projects, collaborating with cross-functional teams, and driving innovation in our e-commerce platform.

Key Responsibilities:

• Design, develop, and maintain Shopify-based websites, ensuring high performance, responsiveness, and scalability.
• Lead the development of custom Shopify themes, apps, and integrations to meet business requirements.
• Collaborate with designers and stakeholders to translate business goals into technical solutions.
• Optimize website performance and user experience through continuous testing and refinement.
• Stay updated on the latest Shopify trends, tools, and best practices to incorporate into projects.
• Provide technical guidance and mentorship to junior developers, fostering their growth and development.
• Troubleshoot and resolve issues related to Shopify configuration, functionality, and third-party integrations.

Requirements:

• Minimum of 3 years of experience in Shopify development, with a strong portfolio showcasing custom Shopify themes and apps.
• Expertise in Shopify Liquid programming language and Shopify APIs.
• Proficiency in front-end technologies such as HTML, CSS, JavaScript, and React.js.
• Experience with version control systems such as Git.
• Strong understanding of e-commerce best practices and principles.
• Excellent problem-solving skills and attention to detail.
• Ability to work collaboratively in a fast-paced environment and manage multiple projects simultaneously.
• Strong communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.

HTML, CSS, Javascript, UI Prototyping, Photoshop, Illustrator, Corel Draw, Adobe

Must Knowledge of Adobe XD.

Experience: 3-5 Years Experience

Primary Responsibilities

• Architect and drive complex software performance improvement projects that mitigate the performance challenges of the product and establish new guidelines for future product features
• Work with the development team, and database administrators to analyze performance bottlenecks, make recommendations to address performance concerns, and co-design performance into new feature development
• Efficiently working with various profiling and monitoring tools to identify performance and concurrency bottlenecks, propose and implement optimizations to improve cloud product
• Review end-user usage patterns and customer logged performance defects and enhance performance test coverage based on gaps identified.
• Understand database internals, server and storage system design, application interactions with database queries and stored procedures and with other downstream systems
• Troubleshoot issues experienced by users and propose solutions

Basic Qualifications

• 8+ years of experience in implementing and driving software performance engineering projects and solutions. Advanced level experience with concurrency, multithreading, and distributed system architectures
• Experience analyzing performance bottlenecks with application code interfacing with databases using ORM Frameworks, cache layers, data storage, servers, networking, and database query protocols including developing stored procedures, SQL queries, and database applications
• Working knowledge of relational database internals (locking, consistency, replication, serialization, failover, recovery)
• Comfortable with Windows, SQL Server, .NET Framework/Core, GIT, Nuget, SPA, Modern UI Frameworks, ORM Framework NHibernate in terms of both tools and application development
• Passionate about finding software performance bottlenecks and optimizing code to produce a better customer experience
• Experience with APM (Application Performance Monitoring), RUM (Real User Monitoring), and other Dev tools used for Performance monitoring and analysis
• Experience with performance bottleneck analysis, system design for scaling

Azine Technologies is known for our innovative technologies, products and services -- and for the people behind them. At Azine, we create identity verification products which are essentially apps, APIs, SDKs which have different modules that undergo OCR, Face Recognition, and other AI and machine learning. We’re looking for a Python Developer who can fulfil the following responsibilities.

• Design & implement new software modules based on the product requirements
• Debug existing software components, fix issues and avoid regressions
• Be proactive, take ownership and be accountable
• Familiar with Test Drive Development.
• Participate in software architecture, design discussions and code reviews

Bachelor’s degree and 3+ years of software development experience or equivalent, including Computer Vision and AI/ML.

Understanding of OCR, Neural network and Deep learning.

Expert in Python with knowledge of Python Frameworks (such as Django, Flask, etc.).

Expert understanding of threading and limitations of Python, and multi-process architecture.

Knowledge of user authentication and authorization between multiple systems, servers, and environments.

Proficient understanding with code versioning tools such as Git, SVN, etc.

Strong unit test and debugging skills.

Basic understanding of front-end technologies, such as Javascript, HTML5, and CSS3.

Django, Flask, Neural networks, Deep Learning, Optical character recognition, Self-organizing maps, Artificial Intelligence (AI), Machine Learning (ML), Software architecture, Celery, Object-relational mapping, NOSQL Databases, MongoDB, Computer Vision, GANs,

We are offering amazing career growth opportunities, great compensation, and benefits. This begins with: weekly lunches, alternate weekends-off, annual medical checkups, social engagement, financial assistance and more.

Job Type: Full-time

Location: Iscon, Ahmedabad