Tech Support Engineer at OneFin · Bengaluru (Bangalore) · 0 - 3 years · ₹4L - ₹5L / yr · Profitable · Posted 26 Aug 2021
PythonWe are looking for an Integration Engineer to assist our rapidly growing customer base. As part of our integration team, you will be the primary point of contact for all integrations.
You would be responsible for helping our clients integrate with OneFin APIs, configuring our system for clients and providing ongoing help to them to resolve any issues. Eventually you should be able to automate common issues and development of solutions.
You’ll fit right in with us if you have a passion for unraveling complex issues and are comfortable working in a fast-paced environment. If you’re looking to work in an open, collaborative environment side-by-side with our development engineers to help customers and shape future product design, we can’t wait to hear from you!
Responsibilities
- Understand and explain APIs to clients.
- Help clients integrate OneFin APIs.
- Research and identify solutions to issues during integration.
- Escalate unresolved issues to appropriate internal teams (e.g. software developers).
- Become a product expert for clients.
- Configure OneFin system for customized usage by clients.
- Identify and write internal and external technical articles or knowledge-base entries, like typical troubleshooting steps, workarounds, or best practices, how-to guides etc.
- Automate solution of common issues using Python.
- Help live clients resolve issues and coordinate with the development team for issue resolution.
Requirements
- BS/B.Tech. in Computer Science, Engineering, or equivalent.
- Strong verbal and written communication skills.
- Experience in writing code in Python.
- Understanding of web based systems.
- Proficient in understanding and writing JSON.
- Experience in SQL databases.
- Experience working with REST APIs.
- Excellent analytical skills, passion for pinning down technical issues, and solving problems.
- Enjoys a fast-paced startup environment.
Shubham Vishwakarma
Full Stack Developer - Averlon
About OneFin
About
OneFin is a technology credit platform - we are building the operating system for financial services. We have built modular, plug-and-play APIs to help our partners (like NBFCs, financial institutions, fintech's, startups etc.) underwrite and collect loans from end customers. In a highly credit underserved country with rapidly increasing smartphone adoption, we are enabling any company to become a fintech company through our suite of APIs and regulatory layer, and helping build customised financial products for "Middle India" and its 360 million customers - for consumption based use cases, upskilling / education financing, medical financing, etc.
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Job Summary
We are seeking an experienced Integration Support Engineer with 2+ years of experience in enterprise integration and production support. This role will act as the complete owner of the customer support board — managing, triaging, and resolving support tickets end to end while coordinating with engineering, product, and implementation teams. The ideal candidate has strong hands-on experience with Boomi or another iPaaS platform, deep working knowledge of databases and REST APIs, and a track record of rigorous testing and validation. Experience with Intapp Integration Builder is a plus.
Work Hours: 6:00 PM – 5:00 AM, with flexible breaks during the shift.
Key Responsibilities
• Own the customer support board end to end — triaging incoming tickets, managing priority and status, and driving each issue through to resolution.
• Serve as the frontline point of contact for customers on integration issues, providing clear, timely communication throughout the life of a ticket.
• Debug and troubleshoot integrations built on Boomi or other iPaaS platforms, performing root-cause analysis and resolving incidents within SLAs.
• Write, optimize, and troubleshoot SQL queries against production and staging databases for data validation, reconciliation, and issue investigation.
• Work extensively with REST/SOAP APIs, FTP/SFTP, and data formats such as JSON and XML to diagnose and resolve integration failures.
• Test and validate reported issues, including reproducing defects, verifying fixes, and confirming resolution before closing tickets.
• Participate in integration design and enhancement work, contributing to the build and improvement of existing integration processes.
• Take up new development and change requests, following SDLC practices — design, build, test, and deploy — to release changes safely to production.
• Work across internal teams — engineering, product, and implementation — to triage incoming issues, determine ownership, and coordinate resolution.
• Collaborate closely with engineering, product, and implementation teams to resolve both technical issues (database, integration, and server-side) and business/process issues.
• Stay flexible and continuously build cross-functional knowledge, since resolving tickets often requires learning new systems and business workflows on the fly.
• Maintain technical documentation, support guides, and troubleshooting procedures.
Qualifications:
• Bachelor's degree in Computer Science, IT, or a related field.
• 2+ years of experience in integration engineering, integration support, or a similar role.
• Hands-on experience with Boomi or another iPaaS platform.
• Strong, demonstrable skills in SQL and database troubleshooting — this role requires day-to-day, hands-on database work.
• Strong REST/SOAP API knowledge, including testing, debugging, and validating API-based integrations.
• Solid experience with structured testing and validation practices for integration issues.
• Good understanding of integration patterns, cloud technologies, and production support.
• Strong analytical, communication, and stakeholder-management skills.
• Ability to work flexibly across engineering, product, and implementation stakeholders, and to quickly learn new systems and domains.
• Willingness and ability to work the required shift: 6:00 PM – 5:00 AM.
Preferred Skills
• Boomi or relevant iPaaS certification.
• Experience with Intapp Integration Builder.
• Knowledge of Azure Functions, Logic Apps, and other Azure services.
• Experience with monitoring, logging, and integration observability.
What We Offer
Competitive salary and benefits, work-from-home flexibility, a dynamic work environment, and opportunities for professional growth while working on enterprise-grade integrations.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon