Tech Support Engineer

Key Responsibilities

Reporting & Analytics Development

• Design, develop, and maintain complex reporting solutions serving mission-critical emergency

response operations

• Build interactive dashboards and data visualizations that transform large datasets into

actionable insights

• Develop advanced analytics features including trend analysis, predictive metrics, and

operational intelligence

• Create self-service reporting capabilities enabling stakeholders to access critical data

independently

• Implement real-time and scheduled reporting systems with appropriate caching and

optimization strategies

SQL & Database Architecture

• Write and optimize complex SQL queries involving multiple joins, subqueries, CTEs, window

functions, and aggregations

• Review existing database architectures and identify performance bottlenecks and optimization

opportunities

• Design and implement database schema enhancements to support evolving reporting

requirements

• Develop and maintain stored procedures, functions, and views optimized for reporting

workloads

• Perform comprehensive query performance analysis and implement tuning strategies across

PostgreSQL and AWS Aurora environments

• Create efficient indexing strategies and data access patterns for large-scale datasets

• Establish data modeling best practices for dimensional and transactional reporting needs

Performance Optimization

• Conduct systematic performance analysis of reporting queries processing millions of records

• Implement query optimization techniques including execution plan analysis, index tuning, and

query refactoring

• Design and implement data aggregation strategies, materialized views, and summary tables for

improved performance

• Monitor and optimize database performance metrics including query response times, resource

utilization, and concurrency

• Develop ETL processes and data pipelines optimized for reporting and analytics workloads

• Implement caching strategies and data archival policies to maintain optimal system

performance

Technical Collaboration

• Partner with Product and stakeholder teams to translate business reporting requirements into

technical solutions

• Conduct code reviews focused on SQL quality, performance, and best practices

• Provide technical guidance to development teams on reporting architecture and database

optimization

• Document database schemas, reporting architectures, and optimization strategies

• Collaborate with DevOps on database infrastructure, monitoring, and scaling initiatives

Required Qualifications

Experience & Background

• 8+ years of software engineering experience with significant focus on reporting, analytics, or

business intelligence

• 5+ years of hands-on experience writing complex SQL in production environments

• 3+ years working with large-scale databases (millions+ records) and optimizing query

performance

• Proven track record developing enterprise reporting solutions and analytics platforms

• Experience conducting database architecture reviews and implementing performance

improvements

Technical Expertise - SQL & Databases

• Expert-level SQL proficiency including complex joins, subqueries, CTEs, window functions, and

advanced aggregations

• Deep PostgreSQL expertise with production experience in query optimization and performance

tuning

• Strong understanding of database internals including execution plans, indexing strategies, and

query optimization

• Experience with AWS Aurora or other cloud-based PostgreSQL solutions

• Proficiency in stored procedures, triggers, functions, and database programming

• Advanced knowledge of database design principles, normalization, and dimensional modeling

• Experience with database performance monitoring and profiling tools

• Strong programming skills in PHP (Yii framework or similar MVC frameworks preferred)

• Solid experience with Vue.js or similar modern JavaScript frameworks for building reporting

interfaces

What You'll Work With

• Databases: PostgreSQL, AWS Aurora, multi-tenant architectures

• Backend: PHP (Yii framework), RESTful APIs

• Frontend: Vue.js (Vue 2/3), modern JavaScript, data visualization libraries

• Infrastructure: AWS (RDS, Aurora, S3, Lambda), Postgres

• Tools: Git/GitHub, JIRA, Agile development workflows

Work Location

Hyderabad, India - On-site position with flexible working arrangements to accommodate both India

and onsite teams

We are seeking a dynamic and enthusiastic Sales Executive to support our business development efforts in the secure logistics and asset tracking sector. This role is ideal for someone early in their career, eager to learn, and ready to grow with an innovative tech-driven company.

Key Responsibilities:

• Assist in generating and following up on sales leads
• Support field and B2B client sales for logistics security solutions
• Build and maintain strong client and partner relationships
• Collaborate with technical and operations teams for custom requirements
• Maintain CRM records and sales documentation

Desired Skills & Attributes:

• Good communication and interpersonal skills
• Basic knowledge of electronics/IoT systems is a plus
• Willingness to travel if required
• Self-motivated and eager to grow in a startup environment

Candidates from Transport and logistics shall be preferred

We welcome aspiring Electronics Diploma students OR Fresh Graduates (UG/PG) or Final Year Students in any stream for a 6-month hands-on internship in the field of tech-enabled sales and smart logistics solutions. Interns will gain real-world experience in lead generation, client interactions, and supporting the sales cycle for our IoT-based tracking products and services.

Candidates who successfully complete the internship and demonstrate strong performance will be offered a regular full-time role within the company.

Assist in the hiring and recruitment process while gaining insights into human resource management. This internship is ideal for those interested in HR operations and employee management.

Benefits:

● Practical HR experience in recruitment and onboarding

● Skill development in employee engagement

● Exposure to professional hiring practices

Key Responsibilities:

✔ Assist in screening and interviewing candidates

✔ Support onboarding and documentation processes

✔ Manage HR operations and employee coordination

Requirements:

● Pursuing or completed a degree in HR or a related field

● Strong communication and organizational skills

Position Summary

We are seeking an experienced Senior Test Engineer to ensure the quality and reliability of our full-stack mobile and web applications built with React Native and Ruby on Rails. In this role, you will work closely with cross-functional teams to design and execute testing strategies, develop automation frameworks using Selenium and BrowserStack, and contribute to the continuous improvement of our QA processes.

Key Responsibilities

1. Testing Strategy and Execution:

• Develop and execute comprehensive test plans for mobile and web applications.

• Conduct functional, regression, performance, compatibility, and security testing.

• Collaborate with developers, product managers, and stakeholders to clarify requirements and ensure test coverage.

2. Automation Frameworks and Tools:

• Build and maintain test automation frameworks for web and mobile applications using Selenium and BrowserStack.

• Create and maintain automated test scripts for cross-browser and cross-device testing.

• Integrate automated tests into CI/CD pipelines using tools like Jenkins, GitHub Actions.

3. Mobile and Web Application Testing:

• Perform testing of React Native mobile applications across various devices and platforms using BrowserStack.

• Validate web application functionality across multiple browsers and screen resolutions with Selenium.

• Ensure the performance and responsiveness of applications on both mobile and web platforms.

4. Defect Management and Reporting:

• Log and track defects in tools like JIRA , working closely with developers for resolution.

• Provide detailed test reports and feedback to stakeholders, highlighting risks and improvement opportunities.

5. Performance and Load Testing:

• Execute backend performance and load testing for Ruby on Rails applications using tools like JMeter.

• Analyze application performance metrics to identify potential bottlenecks.

6. Process Improvement:

• Actively contribute to improving QA processes and adopting best practices for testing and automation.

• Participate in Agile/Scrum ceremonies, ensuring quality is integrated into each sprint cycle.

• Help with internal and external audits inline with Quality Management System.

7. Documentation and Knowledge Sharing:

• Maintain detailed documentation of test cases, automation scripts, and testing processes.

• Share insights and technical knowledge with team members to support their growth.

Qualifications and Skills

1. Technical Expertise:

• Hands-on experience in testing mobile applications built with React Native.

• Experience in backend testing for Ruby on Rails, including API testing using tools like Postman or Swagger.

• Proficiency with automation frameworks such as Selenium and tools like BrowserStack.

2. Automation Skills:

• Strong skills in developing and executing automated test cases for web and mobile applications.

• Knowledge of programming languages like Java, JavaScript, or Python for automation scripting.

• Experience integrating test automation into CI/CD workflows.

3. Problem-Solving and Collaboration:

• Ability to analyze complex systems, troubleshoot issues, and propose solutions.

• Strong collaboration skills with the ability to work closely with cross-functional teams.

4. Industry Knowledge:

• Familiarity with Agile methodologies and test-driven development practices.

• Understanding of best practices in security, performance, and accessibility testing.

• Exposure to Health Tech and related domains is a plus.

• Exposure to start up environment is a plus.

5. Preferred Skills:

• Experience with cloud environments (e.g., AWS, Azure, GCP) for testing and deployment.

• Knowledge of SQL/NoSQL databases for database validation and testing.

• Awareness of mobile app deployment processes for App Store and Google Play.

Education and Experience

• Bachelor’s degree in Computer Science, Software Engineering, or a related field.

• 4+ years of QA/testing experience with expertise in mobile and web application testing.

• Hands-on experience with React Native and Ruby on Rails applications is highly preferred.

Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible working hours and remote work opportunities.

• Professional development and training reimbursement.

Position‌ ‌Title:‌ Website Development Engineer 

‌Position‌ ‌Level:‌ Product Engineer

Company‌ ‌Overview:‌ ‌

AskSid was founded by two ex-Mindtree employees, who dreamt of bridging the communication gap in online retail consumer service at a global level. In a span of 4 years, AskSid has been repeatedly recognized and celebrated as a gamechanger in the retail space. From Nasscom declaring us as the No. 1 emerging SaaS company in India in 2019, to being named the “Most Innovative AI company” by CII and Accenture Ventures, we have carved out a definitive niche for ourselves. In 2021, AskSid officially became a Techstars Hub71 Accelerator portfolio company.

We are specialists when it comes to vertical AI for the retail domain and continually work towards innovating to make our customer’s lives easier through AI. We are looking for Engineers with a passion to build world-class technology products of internet-scale SaaS products.

Job purpose:

Design, Develop, Deployment, and Maintenance of AskSid website(s) using Wordpress, PHP, HTML5, CSS3, and other technologies. 

Responsibilities

• Convert UX designs in PSD / AI files to HTML5 and CSS3
• Full stack engineering i.e. design, engineer, test, deploy, and monitor Website and its components to QA and Production environments
• Setup, conform, and maintain continuous integration and delivery lifecycle process
• Website’s integration with GA, CRM, Email gateways, A/B test tools etc.

Knowledge and skills:
Education and Experience

• Engineering in computer science
• 3+ year of experience in developing and deploying Modern websites
• Expert level skills in analytical & problem solving
• Strong programming and engineering fundamentals
• Ability to communicate clearly in English

• Expertise in developing and managing WordPress CMS websites 
• Expertise in Converting UX designs in PSD / AI files to HTML5 and CSS3
• Development and maintenance of Wordpress plugins
• Experience in customizing and development WordPress at PHP code level
• Knowledge of existing inbuilt WordPress functions
• Creation of custom themes, post types etc.
• Design, coding, optimization and integration with other 3rd party systems, APIs, and Libraries.
• Theme/ Template Creation and Integration
• Good understanding of cross-platform and cross-browser issues
• Creation of clean, logical, well-documented and re-usable code

• Working closely with the client (typically Marketing / Communication heads) to understand their needs, company goals, vision, and prepare a high-level strategy spanning multiple platforms and types of content.
• Breaking down the client’s requirements in the form of a more granular content calendar
• Coordinating with designers, videographers, and other stakeholders to ensure overall smooth project flow and client satisfaction
• Doing primary or secondary research, as and when required, depending on the context
• Ensuring that the client receives error-free content and copy that is free of plagiarism
• Repurposing existing content into buckets that can be reposted on different platforms
• Brainstorm (along with the Account Manager) about how to drive traffic to the existing content and to improve overall KPIs for the client
• Diligent tracking and analytics of what's working and what's not working, and how to optimiz content for the next cycle

MUST HAVE

• Design and implementation of the overall web architecture using React.js, Node.js, Mongo DB and AWS Lambda and Python
• Must have good knowledge of API
• Deployment and maintenance of AWS infrastructure -- Kubernetes, EC2, S3, Lambda
• Ensuring the entire stack is designed and built for speed and scalability
• Integrating our front-end UI with the constructed API
• Design and implementation of continuous integration
• Working knowledge of web-based application architectures and frameworks (including React) and the way it integrates with services.

Key Skillsets

• Node.js
• React.JS
• AWS
• MongoDB