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Tech Support Engineer
Tech Support Engineer
OneFin's logo

Tech Support Engineer

Abhash Anand's profile picture
Posted by Abhash Anand
0 - 3 yrs
₹4L - ₹5L / yr
Bengaluru (Bangalore)
Skills
skill iconPython
Tech Support
Communication Skills

We are looking for an Integration Engineer to assist our rapidly growing customer base. As part of our integration team, you will be the primary point of contact for all integrations.


You would be responsible for helping our clients integrate with OneFin APIs, configuring our system for clients and providing ongoing help to them to resolve any issues. Eventually you should be able to automate common issues and development of solutions.


You’ll fit right in with us if you have a passion for unraveling complex issues and are comfortable working in a fast-paced environment. If you’re looking to work in an open, collaborative environment side-by-side with our development engineers to help customers and shape future product design, we can’t wait to hear from you!


Responsibilities

  • Understand and explain APIs to clients.
  • Help clients integrate OneFin APIs.
  • Research and identify solutions to issues during integration.
  • Escalate unresolved issues to appropriate internal teams (e.g. software developers).
  • Become a product expert for clients.
  • Configure OneFin system for customized usage by clients.
  • Identify and write internal and external technical articles or knowledge-base entries, like typical troubleshooting steps, workarounds, or best practices, how-to guides etc.
  • Automate solution of common issues using Python.
  • Help live clients resolve issues and coordinate with the development team for issue resolution.

Requirements

  • BS/B.Tech. in Computer Science, Engineering, or equivalent.
  • Strong verbal and written communication skills.
  • Experience in writing code in Python.
  • Understanding of web based systems.
  • Proficient in understanding and writing JSON.
  • Experience in SQL databases.
  • Experience working with REST APIs.
  • Excellent analytical skills, passion for pinning down technical issues, and solving problems.
  • Enjoys a fast-paced startup environment.
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About OneFin

Founded :
2017
Type :
Product
Size :
20-100
Stage :
Profitable

About

OneFin is a technology credit platform - we are building the operating system for financial services. We have built modular, plug-and-play APIs to help our partners (like NBFCs, financial institutions, fintech's, startups etc.) underwrite and collect loans from end customers. In a highly credit underserved country with rapidly increasing smartphone adoption, we are enabling any company to become a fintech company through our suite of APIs and regulatory layer, and helping build customised financial products for "Middle India" and its 360 million customers - for consumption based use cases, upskilling / education financing, medical financing, etc.

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Abhash Anand
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Anurag Kumar
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Balasubramaniyan B
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Burhanuddin Abbas
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