Tech Support Engineer

at OneFin

DP
Posted by Abhash Anand
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Bengaluru (Bangalore)
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0 - 3 yrs
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₹4L - ₹5L / yr
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Full time
Skills
Python
Tech Support
Communication Skills

We are looking for an Integration Engineer to assist our rapidly growing customer base. As part of our integration team, you will be the primary point of contact for all integrations.


You would be responsible for helping our clients integrate with OneFin APIs, configuring our system for clients and providing ongoing help to them to resolve any issues. Eventually you should be able to automate common issues and development of solutions.


You’ll fit right in with us if you have a passion for unraveling complex issues and are comfortable working in a fast-paced environment. If you’re looking to work in an open, collaborative environment side-by-side with our development engineers to help customers and shape future product design, we can’t wait to hear from you!


Responsibilities

  • Understand and explain APIs to clients.
  • Help clients integrate OneFin APIs.
  • Research and identify solutions to issues during integration.
  • Escalate unresolved issues to appropriate internal teams (e.g. software developers).
  • Become a product expert for clients.
  • Configure OneFin system for customized usage by clients.
  • Identify and write internal and external technical articles or knowledge-base entries, like typical troubleshooting steps, workarounds, or best practices, how-to guides etc.
  • Automate solution of common issues using Python.
  • Help live clients resolve issues and coordinate with the development team for issue resolution.

Requirements

  • BS/B.Tech. in Computer Science, Engineering, or equivalent.
  • Strong verbal and written communication skills.
  • Experience in writing code in Python.
  • Understanding of web based systems.
  • Proficient in understanding and writing JSON.
  • Experience in SQL databases.
  • Experience working with REST APIs.
  • Excellent analytical skills, passion for pinning down technical issues, and solving problems.
  • Enjoys a fast-paced startup environment.

About OneFin

OneFin is a technology credit platform - we are building the operating system for financial services. We have built modular, plug-and-play APIs to help our partners (like NBFCs, financial institutions, fintech's, startups etc.) underwrite and collect loans from end customers. In a highly credit underserved country with rapidly increasing smartphone adoption, we are enabling any company to become a fintech company through our suite of APIs and regulatory layer, and helping build customised financial products for "Middle India" and its 360 million customers - for consumption based use cases, upskilling / education financing, medical financing, etc.

Founded
2017
Type
Services
Size
20-100 employees
Stage
Raised funding
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