PythonWe are looking for an Integration Engineer to assist our rapidly growing customer base. As part of our integration team, you will be the primary point of contact for all integrations.
You would be responsible for helping our clients integrate with OneFin APIs, configuring our system for clients and providing ongoing help to them to resolve any issues. Eventually you should be able to automate common issues and development of solutions.
You’ll fit right in with us if you have a passion for unraveling complex issues and are comfortable working in a fast-paced environment. If you’re looking to work in an open, collaborative environment side-by-side with our development engineers to help customers and shape future product design, we can’t wait to hear from you!
Responsibilities
- Understand and explain APIs to clients.
- Help clients integrate OneFin APIs.
- Research and identify solutions to issues during integration.
- Escalate unresolved issues to appropriate internal teams (e.g. software developers).
- Become a product expert for clients.
- Configure OneFin system for customized usage by clients.
- Identify and write internal and external technical articles or knowledge-base entries, like typical troubleshooting steps, workarounds, or best practices, how-to guides etc.
- Automate solution of common issues using Python.
- Help live clients resolve issues and coordinate with the development team for issue resolution.
Requirements
- BS/B.Tech. in Computer Science, Engineering, or equivalent.
- Strong verbal and written communication skills.
- Experience in writing code in Python.
- Understanding of web based systems.
- Proficient in understanding and writing JSON.
- Experience in SQL databases.
- Experience working with REST APIs.
- Excellent analytical skills, passion for pinning down technical issues, and solving problems.
- Enjoys a fast-paced startup environment.
Shubham Vishwakarma
Full Stack Developer - Averlon
About OneFin
About
OneFin is a technology credit platform - we are building the operating system for financial services. We have built modular, plug-and-play APIs to help our partners (like NBFCs, financial institutions, fintech's, startups etc.) underwrite and collect loans from end customers. In a highly credit underserved country with rapidly increasing smartphone adoption, we are enabling any company to become a fintech company through our suite of APIs and regulatory layer, and helping build customised financial products for "Middle India" and its 360 million customers - for consumption based use cases, upskilling / education financing, medical financing, etc.
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REVIEW CRITERIA:
MANDATORY:
- Strong Technical Support Leader profile
- Must come from SaaS / Enterprise Product companies (preferably high-scale transactional platforms)
- 12+ years of experience in Technical Support / Application Support, with minimum 6–7 years leading L3 or escalations teams
- Proven experience handling customer escalations, Root Cause Analysis (RCA), incident ownership, and cross-functional resolution with Product & Engineering teams
- Experience managing L3 Support teams of ~20+ members, including mentoring, workload planning, shift governance, and performance management
- Hands-on understanding of: Databases ( PostgreSQL / SQL), Middleware / Servers (JBoss, Tomcat, IIS, Nginx, Apache) and Operating Systems like Linux, Unix, Windows
- Effectively coordinate with architects and engineering heads
- Strong capability in SLA management, ticket lifecycle governance, escalations process setup, and support dashboards/reporting
- Working knowledge of Freshdesk / Jira / ServiceNow or equivalent enterprise ticketing platforms
- Excellent communication, customer handling, crisis de-escalation, and ability to simplify technical details for leadership
PREFERRED:
- Experience supporting platforms in Retail Tech, ERP, Telecom, Hospitality, EdTech, or similar high-scale industries
ROLES AND RESPONSIBILITIES:
As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.
YOU WILL-
Incident & Ticket Management:
- Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
- Ensure customer issues are responded to and resolved within defined SLAs
- Drive prioritization, root cause resolution, and engineering coordination across product teams
- Personally manage and de-escalate high-severity issues with customers and internal teams
Process & Metrics Ownership:
- Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
- Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
- Establish strong feedback loops to engineering/product based on recurring issues
RCA & Knowledge Management:
- Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
- Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
- Build and maintain a knowledge base to improve internal resolution efficiency
Customer Interaction:
- Engage with enterprise customers on complex or long-running tickets
- Serve as a trusted escalation point for strategic clients
- Collaborate with Customer Success and Implementation teams for seamless client experience
Collaboration & Leadership:
- Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
- Build and mentor a lean L3 support team or tiger squads when required
- Drive a culture of accountability, learning, and proactiveness in technical support
IDEAL CANDIDATE:
- 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
- Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
- Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
- Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
- Excellent communication skills—able to speak fluently with both customers and engineers
- Data-driven mindset for reporting, insights, and stakeholder updates
- Experience working in retail tech, ERP, or platform businesses is a big plus
PERKS, BENEFITS AND WORK CULTURE:
- Comprehensive health insurance coverage.
- Excellent rewards and recognition policy.
- Transparent compensation policy with no unnecessary deduction in CTC.
- Annual company off-site and a variety of events, celebrations throughout the year.
- Travelling opportunities between our offices across the country.
- Annual company walkathon & related sporting events.
- Quarterly Coffee with CEO.
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What You’ll Do
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- Create user stories, process flows, data flow diagrams, and documentation.
- Work closely with developers and architects to ensure solutions meet business goals.
- Participate in client demos, requirement workshops, UAT, and end-user trainings.
- Help define project scope, identify risks, and support backlog planning.
- Collaborate across teams and contribute to digital transformation initiatives.
What We’re Looking For
- 1–3 years of experience as a Business Analyst in Salesforce or digital transformation projects.
- Strong understanding of SDLC, Agile methods, and business process mapping.
- Experience gathering and documenting requirements, workflows, and user stories.
- Ability to work with cross-functional teams and communicate effectively with clients.
- Hands-on understanding of Salesforce configuration concepts (validation rules, workflows, etc.).
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- CBAP or similar certification is a plus.
Why Join WarpDrive?
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- Small, focused teams where you can do meaningful work.
- Exposure to multiple industries and real impact on enterprise-level solutions.
- Opportunities to learn, grow, and participate in Salesforce transformation projects.
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Why are we building Dezerv?
Investing is stressful and emotional. Building & growing wealth is difficult and time-consuming. Most individuals struggle with managing their investments and money. Our goal is to help individuals grow their wealth without the stress, time, and costs involved in a traditional investment. At Dezerv, We are building a platform that leverages our decades of investment expertise to help individuals invest better for their future.
Roles & Responsibilities:
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- KYC: End to end understanding and process towards - registration, modification and validation.
- Understanding of various investment products viz MF, Direct Equity, Bonds, AIF etc.
- Processing various types of transactions (Commercial and non- commercial), of all investment products
- End to end coordination with clients and internal teams to gather required information and documentation for account setup.
- Communication and coordination with various vendors, custodians, and internal departments to address client queries and resolve issues promptly.
- Leverage technology platforms to streamline and automate onboarding processes.
Skills & Experience Required:
- Experience: Minimum 3-7 years of experience in account opening, ideally within PMS or AIF services.
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We are looking "SAP B1 Consultant" for Reputed Client @ Coimbatore Permanent Role.
Experience: 3 - 4 Yrs
• Developing SAP B1 Add ons and writing comples SQL & HANA queries
• Designing , development and maintaining bug free addons of SAP B1 - SQL & HANA
• Excellent comnunication
• Colabaration with internal team on design, develop and maintain.
Requirements & skills:
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• 3- 5 years of development experience IN SAP B1 - SQL & HANA
• Good in functional aspects and business concepts of SAP B1 modules.
• Streamline issue resolution process and resolve issues with minimal time based on priority.
• Above all responsible for ensuring all the deliverables allocated are done within strict deadlines.
• Any degree in engineering or computer science
JavaResponsibilities:
Develop and maintain high-quality, scalable, and efficient Java codebase for our ad-serving platform.
Collaborate with cross-functional teams including product managers, designers, and other developers to
understand requirements and translate them into technical solutions.
Design and implement new features and functionalities in the ad-serving system, focusing on performance
optimization and reliability.
Troubleshoot and debug complex issues in the ad server environment, providing timely resolutions to ensure
uninterrupted service.
Conduct code reviews, provide constructive feedback, and enforce coding best practices to maintain code quality
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Stay updated with emerging technologies and industry trends in ad serving and digital advertising, and integrate
relevant innovations into our platform.
Work closely with DevOps and infrastructure teams to deploy and maintain the ad-serving platform in a cloud- based environment.
Collaborate with stakeholders to gather requirements, define technical specifications, and estimate development
efforts for new projects and features.
Mentor junior developers, sharing knowledge and best practices to foster a culture of continuous learning and
improvement within the development team.
Participate in on-call rotations and provide support for production issues as needed, ensuring maximum uptime
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Data AnalyticsJob Description
- Lead the Data Solutions function and be the POC for all Agency Digital and Data leads to liaise on client requirements, and ensuring the appropriate solutions are rolled out.
- General agency pitch support for data as needed but more proactively creating consulting frameworks around client 1st PD data architecture, guidance, and recommendation around CDPs implementation, vs DMP, Mar-tech stack
- Establish working relationship and SOP for implementation delivery for Mar-Tech projects
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- Bachelor’s or master’s degree in a relevant field (Data, Technology, IT, Marketing)
- Certifications (or advanced knowledge) in DMP, CDP, Mar-tech & digital analytics platforms
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- Familiar with advanced analytics and data management concepts
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- Excellent written and verbal communication skills.
- Flexibility to work in a cross-functional team but also have the initiative to problem-solve independently.
- Highly organised with demonstrated project management capabilities
JOB ROLE AND RESPONSIBILITIES:
only Insurance Sector
● Creating insurance and sales related courses and curriculum
● Designing courses based on customers’ needs and understanding
● Using a good blend of different E-learning formats like videos, pdfs, flashcards, etc
● Designing different levels of digital learning paths for the user based on their previous understanding
● Research and content creation for video content, ebooks, podcasts, microlearning etc
SKILLS REQUIRED
● Strong understanding of insurance and personal finance
● Experience working with either content or training in an insurance company
● Experience in creating eLearning modules
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● Software Proficiency on Articulate 360, (Articulate Storyline, Articulate Studio), Camtasia, Captivate is an add on
● Proficiency in MS Office (Word, PowerPoint, Excel )
● Ability to write content that is clear, concise, and grammatically correct
● Ability to self-manage multiple development projects and deadlines
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Amazon Web Services (AWS)- Develop and Maintain IAC using Terraform and Ansible
- Draft design documents that translate requirements into code.
- Deal with challenges associated with scale.
- Assume responsibilities from technical design through technical client support.
- Manage expectations with internal stakeholders and context-switch in a fast paced environment.
- Thrive in an environment that uses Elasticsearch extensively.
- Keep abreast of technology and contribute to the engineering strategy.
- Champion best development practices and provide mentorship
An AWS Certified Engineer with strong skills in
- Terraform o Ansible
- *nix and shell scripting
- Elasticsearch
- Circle CI
- CloudFormation
- Python
- Packer
- Docker
- Prometheus and Grafana
- Challenges of scale
- Production support
- Sharp analytical and problem-solving skills.
- Strong sense of ownership.
- Demonstrable desire to learn and grow.
- Excellent written and oral communication skills.
- Mature collaboration and mentoring abilities.
Java
AngularJS (1.x)
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon