Commvault is the world's most powerful backup and recovery software in the cloud and on any infrastructure, helping companies transform their data into a powerful strategic asset. Commvault data protection and information management solutions enable companies and organizations of all sizes, in all industries, to protect, access and share all of their data—anywhere and anytime.
As an organization, we are committed to a great work culture that embraces our values and promotes professional growth. Our Vaulters are passionate innovators who work together to uncover new challenges that can be solved. We are proud that the focus of every vaulter is to drive our customers' businesses forward. We're all about getting the job done, and having FUN doing it. As vaulters we pride ourselves on transparency, integrity, and respect in everything that we do.
NOW is the time to join a growing company with strong roots, where you can take on your next challenge.
Job Description
The Customer Support Associate - UNIX and DB works within a team of technical support professionals aimed at delivering technical solutions for Commvault’s customer base. This customer base has a wide range of technical ability and this role has no ceiling, you will own an issue from initial pick-up all the way to working with the development team on identifying a possible solution. This position is part of our UNIX and DB group in our Customer Support Center. This is an excellent opportunity for innovative and collaborative technologists to join a global team that has led the industry in satisfaction seven years in a row. We offer innovative training, interesting colleagues, and the opportunity to grow with us. Our UNIX and DB Group is focused around but not limited to backups of Unix and Linux platforms and databases within the Commvault suite, this includes networking, troubleshooting, connectivity, name resolution and performance based issues on an OS and or hardware. We are a source of expertise for not just our customer base but also our partners and consultants on site.
Why Commvault?
You get the “Freedom to make an impact, together”. We thrive upon collaboration by designing our offices and cafes to spark conversation about work and fun. Although we hail from all walks of life and speak dozens of languages, we’re passionate about equality and integrity. We “go beyond” each and every day.
We are looking for a Customer Support Associate with a genuine passion for all things tech to join our expert and super-friendly UNIX and DB team.
Position Responsibilities include:
Troubleshoot and resolve complex support problems
Troubleshoot customer issues using remote desktop software
Successfully interact through phone and email with customers as you solve their problems
Dedication to the success and satisfaction of our customers
Recreation of problems in house
Root Cause Analysis and / or provision of examples of software bug
Working independently and as a team to come up with the best solutions to a customer problem.
Providing best-in-class phone based support for a variety of complex, time critical issues.
Using and sharing your knowledge of a wide range of technologies
Working remotely on enterprise level customers and dark sites
Having the opportunity to build labs and simulators
Ability to be involved in product BETA testing
Contributing to our Solutions Engine and online forums
Position Requirements include:
At least 5+ years of technical/customer support experience
Expert level knowledge of Unix-flavoured operating systems and its components.
Strong understanding of Oracle , HANA and SAP databases,
Good understanding of Unix/Linux clusters, with installing and configuring software.
Solid understanding of Unix device management (tape and disk)
Networking and troubleshooting connectivity, name resolution and performance based issues with Linux OS and/or hardware.
Desirable to have exposure to storage arrays like NetApp, HDS
Understanding backup theory and design. Backup and data management fundamentals
Previous experience with Commvault technologies is highly desirable as is other backup software such as Veritas, Symantec, Backup Exec, ShadowProtect, NetBackup, NetWorker, Avamar, VEEAM, or TSM is a plus
Previous experience troubleshooting enterprise environments
Strong customer relations skills.
Strong multi-tasking and prioritization skills.
Strong written and verbal communication skills.
Excellent team player.
Qualifications
We value knowledge and curiosity, no matter whether you learnt it at university, through courses or by learning from others.
Ideally a Bachelors Degree
Preferred - OCP/OCA/OCM, Red Hat – RHCSA, RHCE

About CommVault Systems
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Strong object-oriented design and coding skills in Java, springboot, Hibernate, Microservices.
Strong understanding of data structures and algorithms
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Less is better, do not clutter unnecessary text, images, buttons, or even a line of code.
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Personality traits to become a part of BillTrimmer's famiy:
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Why We Need You
Our current engineering team is growing fast and we’ll need leadership to support a focused team effort across a variety of projects and priorities.
We’re looking for someone who will help us with:
- Manage, mentor, and grow an extremely talented and energetic engineering team
- Define our engineering culture and process broadly as our first management hire
- Work closely with product and design in determining the strategy and direction of your team
- Define the development process of the team to create a constructive and efficient work environment
Your Role:
- Lead the development of APIs, customer/developer experience, and supporting systems
- Be actively involved in our long-term strategic direction, working closely with the CTO/co-founder
- Experience scaling teams and processes in a high growth environment
- Empower the team to achieve a high level of technical productivity
- A strong belief in high engineer agency, responsibility, and accountability
- Own the existing SCRUM & SPRINTS & make sure throughput and DEADLINES are me
- A compassionate but clear and focused approach to leadership
- Ability to ruthlessly prioritize in a chaotic and ambiguous environment
Experience that would help you succeed: (Note, we don't expect you to a spike in all aspects, but to grow there in time)
Growth-minded: You have a keen product sense and an exceptional track record for delivery, as well as examples of innovation and/or influential impact.
Experienced: You will develop our current team, hire additional team members, and empower each member to have an owner mentality within their role. You have a large task ahead and building a high-output team will be your top priority.
Driven: You have experience in the past that lends itself to being able to dive in on tactical problems, while also being able to scale with the company as the needs change.
Technical: You’re able to leverage a strong technical background and have hands-on experience in solving large and difficult technical problems, with the ability to make decisions swiftly and thoughtfully.
Apply only if the answer is yes to all of the following :
- 3+ years of Engineering Manager of team size 10-50 experience
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- Motivated by a fast-paced, high impact environment
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- Participate in code reviews and provide meaningful feedback to other team members.
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- Message brokers like Kafka and Kinesis
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- Databricks
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- S3
- EC2
- AWS CLI
- API Gateway
- ECR
- CloudWatch
- Glue
- Kinesis
- DynamoDB
- Java 8 or higher
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- Data Lake Experience
- Python
- Docker
- MongoDB or similar NoSQL DB.
- Relational Databases (e.g., MySQL, PostgreSQL, Oracle, etc.).
- Gradle and/or Maven.
- JUnit
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- 3+ years of relevant experience in react native, javascript, HTML,CSS
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- Good knowledge of any database SQL/mongo etc.
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- You take ownership
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- You’re a problem solver, and a perpetual learner
- You possess a positive and solution-oriented mindset


