Cutshort logo
CommVault Systems logo
Tech Support Engineer- unix db
Tech Support Engineer- unix db
CommVault Systems's logo

Tech Support Engineer- unix db

Reshmi Menon's profile picture
Posted by Reshmi Menon
4 - 8 yrs
₹8L - ₹16L / yr
Full time
Remote, Bengaluru (Bangalore)
Skills
Tech Support
Technical support
Communication Skills
Linux/Unix
Troubleshooting
Backup

Commvault is the world's most powerful backup and recovery software in the cloud and on any infrastructure, helping companies transform their data into a powerful strategic asset. Commvault data protection and information management solutions enable companies and organizations of all sizes, in all industries, to protect, access and share all of their data—anywhere and anytime. 

 

As an organization, we are committed to a great work culture that embraces our values and promotes professional growth. Our Vaulters are passionate innovators who work together to uncover new challenges that can be solved. We are proud that the focus of every vaulter is to drive our customers' businesses forward. We're all about getting the job done, and having FUN doing it. As vaulters we pride ourselves on transparency, integrity, and respect in everything that we do. 

 

NOW is the time to join a growing company with strong roots, where you can take on your next challenge. 

 

Job Description 

The Customer Support Associate - UNIX and DB works within a team of technical support professionals aimed at delivering technical solutions for Commvault’s customer base. This customer base has a wide range of technical ability and this role has no ceiling, you will own an issue from initial pick-up all the way to working with the development team on identifying a possible solution.  This position is part of our UNIX and DB group in our Customer Support Center. This is an excellent opportunity for innovative and collaborative technologists to join a global team that has led the industry in satisfaction seven years in a row. We offer innovative training, interesting colleagues, and the opportunity to grow with us. Our UNIX and DB Group is focused around but not limited to backups of Unix and Linux platforms and databases within the Commvault suite, this includes networking, troubleshooting, connectivity, name resolution and performance based issues on an OS and or hardware. We are a source of expertise for not just our customer base but also our partners and consultants on site. 

Why Commvault? 

You get the “Freedom to make an impact, together”. We thrive upon collaboration by designing our offices and cafes to spark conversation about work and fun. Although we hail from all walks of life and speak dozens of languages, we’re passionate about equality and integrity. We “go beyond” each and every day. 

We are looking for a Customer Support Associate with a genuine passion for all things tech to join our expert and super-friendly UNIX and DB team. 

 

Position Responsibilities include: 

Troubleshoot and resolve complex support problems 

Troubleshoot customer issues using remote desktop software 

Successfully interact through phone and email with customers as you solve their problems 

Dedication to the success and satisfaction of our customers 

Recreation of problems in house 

Root Cause Analysis and / or provision of examples of software bug 

Working independently and as a team to come up with the best solutions to a customer problem. 

Providing best-in-class phone based support for a variety of complex, time critical issues. 

Using and sharing your knowledge of a wide range of technologies 

Working remotely on enterprise level customers and dark sites 

Having the opportunity to build labs and simulators 

Ability to be involved in product BETA testing 

Contributing to our Solutions Engine and online forums 

Position Requirements include: 

 

At least 5+ years of technical/customer support experience 

Expert level knowledge of Unix-flavoured operating systems and its components. 

Strong understanding of Oracle , HANA and SAP databases, 

Good understanding of Unix/Linux clusters, with installing and configuring software. 

Solid understanding of Unix device management (tape and disk) 

Networking and troubleshooting connectivity, name resolution and performance based issues with Linux OS and/or hardware. 

Desirable to have exposure to storage arrays like NetApp, HDS 

Understanding backup theory and design.  Backup and data management fundamentals 

Previous experience with Commvault technologies is highly desirable as is other backup software such as Veritas, Symantec, Backup Exec, ShadowProtect, NetBackup, NetWorker, Avamar, VEEAM, or TSM is a plus 

Previous experience troubleshooting enterprise environments 

Strong customer relations skills. 

Strong multi-tasking and prioritization skills. 

Strong written and verbal communication skills. 

Excellent team player. 

Qualifications 

We value knowledge and curiosity, no matter whether you learnt it at university, through courses or by learning from others. 

 

Ideally a Bachelors Degree 

Preferred - OCP/OCA/OCM, Red Hat – RHCSA, RHCE 

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos

About CommVault Systems

Founded :
1996
Type
Size
Stage :
Profitable
About
In today’s digital economy, data is your competitive advantage. It predicts customer behavior, guides operational efficiency, and drives corporate strategy. It’s the crown jewel that must be protected, yet always accessible. The trouble is, your data grows, morphs, and fragments – digital bits and bytes in a constant state of movement and evolution. How you manage your data has everything to do with the degree to which you succeed. That’s where Commvault comes in. We help you do amazing things with your data. Our Intelligent Data Services can help you drive greater efficiency by transforming how you protect, store, and use data – regardless of where it lives or how it’s structured. One solution. One experience. Endless possibilities. Together we aim to inspire innovative solutions that challenge the norm. From annual hackathons to unlimited PTO, our company culture generates rare energy that powers our ability to rethink what’s possible and astonish customers. We connect. We inspire.
Read more
Connect with the team
Profile picture
Reshmi Menon
Profile picture
Vinay Kumar
Profile picture
Vinay Kumar
Profile picture
Sanjukta Mukherjee
Profile picture
Sayeed Ulla
Profile picture
Minakshi jha
Company social profiles
blogtwitterfacebook

Similar jobs

Datacultr Fintech
Gurugram
0 - 2 yrs
₹2L - ₹3L / yr
Customer Relationship Management (CRM)
Customer Success
Customer Service
Communication Skills
Active listening

About Role


As a product / customer support executive team member you will be maximizing the certain value for our customers and in turn our organization through long-term customer success strategies. You will be working with a targeted list of our strategic customers and be accountable for ensuring they are successfully adopted and realize value from all our products. You will be responsible for customer retention, satisfaction and expansion of your customer portfolio.


Responsibilities


  • Listening to our B2B Customer’s concerns and handling product related complaints or

queries on TAT basis.

  • Contribute ideas to resolve customer problems to improve productivity.
  • Maintain and update customer documentation as needed.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time

limits; follow up to ensure resolution.

  • Actively listen to the concerns with a Solution Oriented approach.
  • Manage transactions over CRM


Qualifications


  • Must have 1-3 years of experience required in any Technical Support Process or role i.e Customer Service, preferably with an IT Consulting or training company.
  • Active Listener.
  • TAT oriented approach.
  • Good working knowledge with Microsoft Excel or Microsoft Suite.
  • Excellent communication and interpersonal skills.


Read more
Thinkitive Technologies
HR Thinkitive
Posted by HR Thinkitive
Pune
0 - 0 yrs
₹1L - ₹3L / yr
Google Docs
MS-Excel
PPT
Communication Skills
Analytical Skills
+1 more
  • Exceptional writing and communication skills
  • Proficient in G-suite (Sheets, Docs, Slides)
  • Will be closely working with Engineering Manager.
  • Organize, schedule, and prepare for meetings, including gathering documents and attending to the requirement of meetings.
  • Ability to understand organizational workflows and processes.
  • Transcribe source material, prepare documents, reports, tables, and charts; distribute as appropriate.
  • Maintain confidential and sensitive information.
  • Attend meetings and take notes of discussions; prepare the initial draft of minutes and summaries.
  • Complete various special projects including creating PowerPoint presentations, financial spreadsheets, special reports, and agenda material.
  • Other additional and/or alternative duties as assigned from time to time, including supporting other departments or Executives as needed.


Read more
Provakil
Sanyukta Shekatkar
Posted by Sanyukta Shekatkar
Pune
0 - 2 yrs
₹3.5L - ₹4.5L / yr
Customer Service
Customer Support
Communication Skills
Technical support
Customer Relationship Management (CRM)

 Technical Customer Support


  • Ability to work in team environment
  • Familiarity with customer service software (CRM,ticketing systems) for chat and call process.
  • Ability to work flexible hours ,including evenings and weekends.
  • Earlier experience into chat and call support process.(Technical support experience)
  • Customer oriented approach and ability to adapt different situations 
  • Hands on experience on MS office suite.
  • Ability to multitask and problem solving skills
  • 0-2 years of experience 
  • Excellent communications skills written and verbal.


Responsible for :


  1. Respond to customer queries via chat or phone in a timely and professional manner.
  2. Proactively responding on tickets or issues.
  3. Resolve customer queries or issues with required solutions 
  4. Coordinate with internal teams for query resolution.
  5. Provide required information about products and services offered by Provakil.
  6. Update customer information and issue details in ticketing platform
  7. Analysing the challenges faced by clients and passing the details to technical team.
  8. Should be aware of product feature updates.
  9. Flexible in working shifts


Requirement: 


  1. Respond to customer queries or technical issues via email in a timely and professional manner.
  2. Resolve customer complaints or issues by providing appropriate solution or alternatives.
  3. Should have knowledge of API integration, cloud based tool.
  4. Interact with cross team to get the issues resolved.
  5. Hands on experience on CRM or any ticketing system.
  6. Should be able to lead meetings and training sessions.
  7. Worked in customer facing environment.
  8. Troubleshoot technical issues at level 1 and level 2 .
  9. Handled customer escalations and worked on escalation matrix 
  10. Provide weekly status on ticket received and resolved 


Additionally,

Excellent communication  verbal and written.

Handled enterprise client issues in previous experience.



Bachelor’s degree in CS or IT or related field.



Read more
MMF Infotech Technologies Private Limited
Indore
0 - 3 yrs
₹1.5L - ₹2L / yr
Customer Support
Customer Service
Communication Skills
Customer Relationship Management (CRM)

Skills: 

∙ Excellent communication and analytical Skills 

∙ Strong leadership and management skills 

∙ Must have excellent interpersonal skills 

∙ Excellent written and verbal communication 

∙ Active listening and Problem solving skills 

∙ Ability to multitask, prioritize, and manage time effectively 

 Roles and Responsibilities: 

∙ A professional approach in answering calls and provide information  about products and services, taking input of issues and their  redressal thereof 

∙ Keep records of customer interactions, process customer accounts  and file documents 

∙ Proficiently communicating with customers electronically and taking  follow up of the procedures. 

∙ Handling customer queries regarding various products ∙ Identify and assess customer needs to achieve satisfaction ∙ Exhibiting patience in order to resolve queries in a timely manner ∙ Escalate unresolved issues to the appropriate internal teams ∙ Document knowledge in the form of solution article 

∙ Respond to customer queries in a timely and accurate way, via  phone, email or chat 

∙ Patience when handling tough cases. 

∙ Take a deep dive into product key features and have keen  insight/knowledge about the product.

Read more
Remote, Bengaluru (Bangalore)
0 - 2 yrs
₹4L - ₹6L / yr
Communication Skills
Spanish
Customer Success
Customer Service
End-user training

GaragePlug, a SaaS Startup based out of Banglore, is an After-Sales Automotive Workshop Management Platform founded in 2017 by Automobile Industry experts. GaragePlug is presently trusted by hundreds of brands across 25+ countries and continues to expand across the world! We are now ready to take a long jump in 2022. To make this happen, We're looking for dynamic Customer Success/Support people to assist in various stages of the customer life cycle such as Onboarding, User Training, Support, Adoption, etc.

What Makes You The Right Fit :

  • Engineering Degree
  • 0-2 years experience in customer support or success roles.
  • Must be able to work in the US time zone (US and Latin America markets)
  • Ability to communicate with customers by email, chat, and phone.
  • Excellent interpersonal, verbal, and written communication skills with the ability to take initiative and build strong relationships
  • Customer-focused attitude.
  • Willingness to work in a Startup.

Your Primary Responsibilities :

  • You will be the first point of contact for customers via email & chat primarily, over the phone if it is required.
  • Onboard new customers and help them digitalise their workflows in our software.
  • Conducting training sessions for Users to ensure the right understanding of the Product
  • Keeping a track of the Product adoption.
  • Maintain a profitable relationship with the clients.
  • Play a key role in sharing the voice of users with the rest of the team.
  • Work with the product team to resolve issues, bugs, and feature requests reported by customers and to ensure that they are delivered and conveyed to customers.
  • Work closely with the Quality Assurance team.
  • Identify and report bugs & customer requests using JIRA.
  • Owner of the Self-Help knowledgebase of GaragePlug.

Performance Parameters :

  • Renewals
  • Upsell, Revenue generation
  • Prevention of Churn
  • Maintain NPS Score
  • Support Response Time

Perks for you :

  • Work in fast globally growing Start-Up
  • Work with industry experts
  • Opportunity for international travel

Location : Bangalore.

Apply through this link
https://garageplug.freshteam.com/jobs/SENl2SzgSAVQ/customer-success-support-us-latin-america" target="_blank">https://garageplug.freshteam.com/jobs/SENl2SzgSAVQ/customer-success-support-us-latin-america

Read more
MNR Solutions Pvt. Ltd
at MNR Solutions Pvt. Ltd
3 recruiters
Neelam Chaudhary
Posted by Neelam Chaudhary
Remote only
0 - 1 yrs
₹5L - ₹7L / yr
Tech Support
Technical support
Linux/Unix
Scripting
SQL
+1 more

Hiring fresher's for role of “Customer Delivery Manager” for one of the leading product based company in telecom analytics servicing.

 

 

Perks:-

  • Exciting opportunity to kick start career in leading telecom analytics solutions with worldwide customers & clients.
  • Lucrative compensation at fresher’s level with attractive additional bonus
  • Chance to travel as part of the work
  • Great platform to learn, earn, deliver & grow in the telecom industry.
  • Multiple Vacancies, thus higher chance of selection with on the spot offer.

 

Work responsibilities expected:

 

  • Learning & understanding about company’s products, Digital and build knowledge that allows optimum deployments.
  • Get trained on the standard and cloud deployment methodologies and practices and application of the same in the projects assigned.
  • Optimal grievance handling & servicing on client requirements/queries, through best approach.
  • Beforehand anticipation of situations, drawbacks and complaints & delivering adequate and timely solutions with premium customer satisfaction.

 

Desired Profile:

 

  • Bachelor’s Degree in Computer/Telecommunications/E&E Engineering or equivalent with min 65% in final year.
  • Strong communication skill. Good listener and really good at articulation of issues/discussion at hand.
  • Solid organizational skills including attention to detail, multitasking skills, efficiency, agility.
  • Strong understanding of Linux, Scripting, DevOps, SQL is a must. DevOps understanding will be an added plus.
Read more
Matellio India Private Limited
Mohit Gupta
Posted by Mohit Gupta
Remote only
3 - 10 yrs
₹3.6L - ₹25L / yr
C++
SIP
SaaS
Platform as a Service (PaaS)
Python
+2 more

Desired Candidate Profile

 

    • Minimum 3 years of hands-on development experience
    • Experience with VoIP based technologies based on SIP protocol.
    • Solid C, C++ experience, Python
    • Experience in developing multi-threaded and client server application
    • Experience in Linux/Unix environment
    • Experience/Knowledge in at least three of the following technical areas is also required:
      • Object oriented design and methodologies
      • Experience developing cloud-based services (e.g. SaaS, PaaS)
      • Knowledge and development background in web services, or web based technologies using REST.
      • Experience with highly available/redundant softwer.
    • Strong communication skills required.
    • Strong writing skills required.
    • Ability to multi-task and handle changing priorities.
    • Knowledge of software development methodology, build tools and product life cycle; experience in agile development is a plus.
    • Excellent team skill, can-do attitude, focus on quality.
Read more
Bengaluru (Bangalore)
0 - 1.6 yrs
₹2.5L - ₹3L / yr
Technical support
Hardware troubleshooting
Communication Skills
We are mainly looking for a fresher or 1 years of experience candidate with very good communication and basic knowledge in hardware troubleshooting and Email wrting.
Should be willing to work in US shifts.
Read more
Navi Mumbai, Mumbai
0 - 2 yrs
₹2L - ₹3L / yr
Customer Support
Communication Skills
English Proficiency
Customer Service
Telesales
  • Employee need to attend the calls and help the existing customer with there queries .
  • There are no Targets 
  • No sales
  • Inbound Process.

Facility :

  1. Pick and drop
  2. Rotational Shifts
  3. Rotational offs
  4. Bank Holidays offs
Read more
Scholr
at Scholr
1 recruiter
Manil Gupta
Posted by Manil Gupta
Mumbai
0 - 2 yrs
₹1L - ₹2L / yr
English Proficiency
MS-Office
Communication Skills
Customer Relationship Management (CRM)
Negotiation
+2 more
Selected intern's day-to-day responsibilities include: 1. Interact with the application users 2. Handle calls to understand user requirements and resolve tech and non-tech issues 3. Connect with users on calls, emails and chats
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos