Commvault is the world's most powerful backup and recovery software in the cloud and on any infrastructure, helping companies transform their data into a powerful strategic asset. Commvault data protection and information management solutions enable companies and organizations of all sizes, in all industries, to protect, access and share all of their data—anywhere and anytime.
As an organization, we are committed to a great work culture that embraces our values and promotes professional growth. Our Vaulters are passionate innovators who work together to uncover new challenges that can be solved. We are proud that the focus of every vaulter is to drive our customers' businesses forward. We're all about getting the job done, and having FUN doing it. As vaulters we pride ourselves on transparency, integrity, and respect in everything that we do.
NOW is the time to join a growing company with strong roots, where you can take on your next challenge.
Job Description
The Customer Support Associate - UNIX and DB works within a team of technical support professionals aimed at delivering technical solutions for Commvault’s customer base. This customer base has a wide range of technical ability and this role has no ceiling, you will own an issue from initial pick-up all the way to working with the development team on identifying a possible solution. This position is part of our UNIX and DB group in our Customer Support Center. This is an excellent opportunity for innovative and collaborative technologists to join a global team that has led the industry in satisfaction seven years in a row. We offer innovative training, interesting colleagues, and the opportunity to grow with us. Our UNIX and DB Group is focused around but not limited to backups of Unix and Linux platforms and databases within the Commvault suite, this includes networking, troubleshooting, connectivity, name resolution and performance based issues on an OS and or hardware. We are a source of expertise for not just our customer base but also our partners and consultants on site.
Why Commvault?
You get the “Freedom to make an impact, together”. We thrive upon collaboration by designing our offices and cafes to spark conversation about work and fun. Although we hail from all walks of life and speak dozens of languages, we’re passionate about equality and integrity. We “go beyond” each and every day.
We are looking for a Customer Support Associate with a genuine passion for all things tech to join our expert and super-friendly UNIX and DB team.
Position Responsibilities include:
Troubleshoot and resolve complex support problems
Troubleshoot customer issues using remote desktop software
Successfully interact through phone and email with customers as you solve their problems
Dedication to the success and satisfaction of our customers
Recreation of problems in house
Root Cause Analysis and / or provision of examples of software bug
Working independently and as a team to come up with the best solutions to a customer problem.
Providing best-in-class phone based support for a variety of complex, time critical issues.
Using and sharing your knowledge of a wide range of technologies
Working remotely on enterprise level customers and dark sites
Having the opportunity to build labs and simulators
Ability to be involved in product BETA testing
Contributing to our Solutions Engine and online forums
Position Requirements include:
At least 5+ years of technical/customer support experience
Expert level knowledge of Unix-flavoured operating systems and its components.
Strong understanding of Oracle , HANA and SAP databases,
Good understanding of Unix/Linux clusters, with installing and configuring software.
Solid understanding of Unix device management (tape and disk)
Networking and troubleshooting connectivity, name resolution and performance based issues with Linux OS and/or hardware.
Desirable to have exposure to storage arrays like NetApp, HDS
Understanding backup theory and design. Backup and data management fundamentals
Previous experience with Commvault technologies is highly desirable as is other backup software such as Veritas, Symantec, Backup Exec, ShadowProtect, NetBackup, NetWorker, Avamar, VEEAM, or TSM is a plus
Previous experience troubleshooting enterprise environments
Strong customer relations skills.
Strong multi-tasking and prioritization skills.
Strong written and verbal communication skills.
Excellent team player.
Qualifications
We value knowledge and curiosity, no matter whether you learnt it at university, through courses or by learning from others.
Ideally a Bachelors Degree
Preferred - OCP/OCA/OCM, Red Hat – RHCSA, RHCE

About CommVault Systems
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Responsibilities
· Work on PHP Laravel and CodeIgniter
· Experience for API development for mobile apps
· Train to junior PHP team member
· Complete allotted Project task on proper time
· Contribute to project tracking and planning
· Do Oral or written client communication for the project
· Client communication and technical support.
Requirements
· Excellent Communication skills
· Knowledge of HTML, CSS, Javascript, Bootstrap, and PHP
· Expertise in MVC architecture and MySQL
· Design/Development experience in Laravel
· Experience developing API using REST is huge plus point
· Strong proficiency in JavaScript, JQuery & third-party integration
· Clean coding style with the clear separating of UI and functionality.
· Problem Solving & Leadership skill
Experience: 0 to 2 years
Salary range: 15k to 45k
Location: Vesu, Surat
Can contact us directly on nine three one six one two zero one three two

Job Summary:
We are looking for an experienced Full Stack Developer with expertise in Angular 15+, PHP, Node.js and SQL databases. As a key member of our engineering team, you will design, develop, and maintain both the front-end and back-end of our applications. If you are passionate about building scalable, high-performance web solutions and have experience with cloud technologies, we encourage you to apply.
Key Responsibilities:
- Front-End Development:
- Develop responsive, high-performance web applications using Angular 15+.
- Ensure a seamless and engaging user experience by collaborating closely with UX/UI designers.
- Implement modern web technologies and best practices for building dynamic, scalable applications.
- Back-End Development:
- Build and maintain PHP-based server-side applications, ensuring reliability, security, and scalability.
- Work on backend systems using Node.js and PHP maintaining seamless integration, performance, and security across multiple services.
- Develop and integrate RESTful APIs to support front-end functionality.
- Design and optimize database schemas and queries for SQL databases (e.g., MySQL, PostgreSQL).
- Cloud and Infrastructure Integration:
- Integrate and manage cloud services, including AWS Lambda, AWS SQS, Firebase, and Google Cloud Tasks.
- Work with the team to ensure efficient cloud-based deployments and architecture optimization.
- Collaboration and Code Quality:
- Collaborate with cross-functional teams to define and implement software requirements.
- Ensure code quality and maintainability by conducting code reviews and following industry best practices.
- Write unit and integration tests to ensure software reliability and robustness.
- Continuous Improvement:
- Stay up to date with emerging technologies and trends in web development and cloud services.
- Identify and resolve performance bottlenecks and improve application performance.
Required Skills and Qualifications:
- 4-5 years of professional experience in full-stack web development.
- Proficiency in Angular 15+, PHP, Node.js and SQL databases (MySQL, PostgreSQL, etc.).
- Strong understanding of web application architecture, APIs, and cloud integration.
- Experience with version control tools like Git.
- Solid understanding of front-end build tools and optimization techniques.
Preferred Skills:
- Experience with Joomla 3+ and its framework.
- Familiarity with cloud platforms such as AWS Lambda, Firebase, and Google Cloud Tasks.
- Knowledge of other cloud services and serverless architectures.
- Experience with Cypress for end-to-end testing and test automation.
Education:
- Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent work experience.
Qualifications:
- Bachelor's degree in Communications, Journalism, Engineering or a related field.
- Proven experience as a Content Writer with at least 2 years of professional experience.
- Exceptional writing, editing, and proofreading skills with a keen eye for detail and grammar.
- Strong understanding of content marketing principles and strategies.
- Familiarity with SEO best practices and keyword research tools.
- Experience in crafting content for various digital platforms and channels, including websites, blogs, social media, and email campaigns.
- Excellent research skills and the ability to translate complex technical concepts into clear, concise, and engaging content.
Ability to work independently, manage multiple projects simultaneously, and meet deadlines.
A portfolio showcasing a range of content writing samples across different formats and styles.
The Field Sales Executive is responsible for generating leads, Connecting with potential clients,
and Fixing meetings to meet the company's revenue targets. This role requires a self-motivated,
target-driven individual with excellent interpersonal skills and the ability to build and maintain
strong relationships with customers. The Field Sales Executive will work primarily in the field,
visiting clients, fixing meetings
- Lead, recruit, train, and coach the sales team of the organization and ensure that they completely understand the mission and vision of the organization.
- Experience in IT Software Services, development of enterprise application.
- Be an active mentor and coach to the Team to help them conclude their deals.
- Help team created unique and effects sales pitches, write professional proposals and manage CRM
- Expected to maintain utmost confidentiality in regard to the business of the Company.
- Experience in working on pre-sales & post-sales part with extensive experience in working on several portals.
- Should have knowledge about channels of leads and conversions, should know how to develop leads into project, nurture leads, give technical solutions to clients , take out timeline and cost on proposed solution.
- Required to work with Integrity and Productively for the growth and success of the Company.
- Research and develop strategies and plans which identify new marketing opportunities, direct marketing, and new project development
- Directly manage major and critical developing client accounts, and coordinate the management of all other accounts
- Establish and implement short- and long-range departmental goals, objectives, policies, and operating procedures
- Should have excellent communication, social, and organizational skills
- Implement effective promotional strategies trained a high performance sales team and helped boost corporate image
- Execute in an intense, fast-paced, and highly iterative environment
- Work with Global Teams to Optimize the Customer Relationship Assisting in Winning New Sales Projects
- Should know how to get sale via portals, Digital fields etc.
- Responsible for Preparing Monthly/Quarterly/Annual Sales Reports and annual Sales & Marketing Plans
- Directly responsible to report to company VP-Sales.
JOB DESCRIPTION
● Understanding of how to build performant, decoupled, testable, and maintainable code
● Sharing knowledge with teammates, and working collaboratively when you need help
● Advocate for improvements to product quality, security, and performance
● Craft code that meets our internal standards for style, maintainability, and best practices for a high-scale web environment. Maintain and advocate for these standards through code review
● Provide constant vision and feedback to the product team during the product development and testing process
● Define epics and granular user stories, as applicable, based on the product
requirements
● Collaborate with QA teams in reviewing test plans for applicability and test coverage
● Participate in scrum ceremonies as the solution owner and assist in sprint planning, estimation, requirement analysis and review, taking a call on trade-offs and conflict resolution
● Prioritize requirements for the sprint and the release collaborating with the offering manager
● Manage and mentor junior developers
Qualification:
● 3+ years of experience in preferably in a tech startup
● Strong foundation in server-side programming languages like Java, Node
(TypeScript), Python
● Professional experience with relational and non-relational databases
(PostgreSQL, MongoDB etc.)
● Solid understanding and experience with REST API and GraphQL API
architecture
● Experience with containerization (Docker etc.) and cloud technologies
● Experience with automation and building CI/CD pipelines
● Demonstrated capacity to clearly and concisely communicate complex
technical, architectural, and/or organizational problems and propose thorough
solutions
● Experience with performance and optimization problems and a demonstrated
ability to both diagnose and prevent these problems
● Comfort working in a highly agile, iterative software development process
Nice to have:
● Excellent verbal and written communication skills
● Product company experience
● Knowledge of Project Management tools like Jira
● Knowledge of Data Science Applications & Statistical Analysis
● Understanding of microservice architecture
● Knowledge of Infrastructure as Code tools like Terraform
- Strong technical knowledge in software, hardware, and networking
- Prior experience in Customer service or call center environment
- IP protocol and network experience highly desirable
- Working knowledge of NetApp technical systems (6 months or more)
- Strong understanding of computing technology including hardware components, data storage, operating systems, software applications, common peripheral devices, and external connectivity
- Sound problem solving skills with linear and logical troubleshooting skills
- Process knowledge, assessment, design and documentation skills
- Strong oral and written communication skills
- Solid analytical, technical, and project management skills
- Must have proficiency with various software applications including Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Ability to work independently with minimal supervision
- Must be available weekends
- Languages: B2 English
Manages the overall support team by leading and guiding them to handle support issue resolution within defined timelines to ensure continuous business operations
Key responsibilities
- Defines and owns the end to end production support process for our applications
- Takes accountability for issue resolution within defined SLAs
- Obsesses about system quality and customer experience
- Establishes a culture of doing detailed RCAs to get to the bottom of every issue
- Partners with development teams (internal and external) to prioritize issues
- Partners with infrastructure team for infra planning based on projected production load
- Tracks issues through to closure with development teams and customers Internal Use--Confidential
- Takes actions to prevent issues from recurring
- Earns trust of the users dependent on production support
- Maintains knowledge bases for issue management
- Communicates with organizational leadership on issues, statuses, and performance against KPIs
- Hires and operates a high–performing team
KPIs
- # of reported issues
- # of open issues
- MTTR
- SLA compliance
- % of incident reduction based on permanent fixes/automation/utilities
- Customer satisfaction score


Skills:
- Should have good strong knowledge in ASP.NET MVC 3.0 and above
- 3+ Years Of Experience in .Net Framework, C#, WCF, ASP.Net, MYSQL, SQL Server 2005/ 2008.
- 2+ Years Of Hands-on Experience on MVC
- Well-versed with Javascript, Jquery, AJAX, Web-services, Threading.
- Good understanding of HTML5, CSS3, Web Services, XML, XSLT, Object Oriented Design, with experience working in high transactional applications.
- Have strong concepts of OOPS.
- Experience with Cloud computing (AWS Amazon Web Services/Windows Azure) will be an added advantage
- Practical experience with Agile methodologies
Regards,
Anju Girglani
Bitplus Solutions
Ahmedabad

