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Tech Support Engineer- unix db
Tech Support Engineer- unix db
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Tech Support Engineer- unix db

Reshmi Menon's profile picture
Posted by Reshmi Menon
4 - 8 yrs
₹8L - ₹16L / yr
Remote, Bengaluru (Bangalore)
Skills
Tech Support
Technical support
Communication Skills
Linux/Unix
Troubleshooting
Backup

Commvault is the world's most powerful backup and recovery software in the cloud and on any infrastructure, helping companies transform their data into a powerful strategic asset. Commvault data protection and information management solutions enable companies and organizations of all sizes, in all industries, to protect, access and shareĀ all ofĀ their data—anywhere and anytime.Ā 

Ā 

As an organization, we are committed to a great work culture that embraces our values and promotes professional growth. OurĀ VaultersĀ are passionate innovators who work together to uncover new challenges that can be solved. We are proud that the focus of everyĀ vaulterĀ is to drive our customers' businesses forward. We're all about getting the job done, and having FUN doing it. AsĀ vaultersĀ we pride ourselves on transparency, integrity, and respect in everything that we do.Ā 

Ā 

NOW is the time to join a growing company with strong roots, where you can take on your next challenge.Ā 

Ā 

Job DescriptionĀ 

The Customer Support Associate - UNIX and DB works within a team of technical support professionals aimed at delivering technical solutions for Commvault’s customer base. This customer base has a wide range of technical ability and this role has no ceiling, you will own an issue from initial pick-up all the way to working with the development team on identifying a possible solution.Ā  This position is part of our UNIX and DB group in our Customer SupportĀ Center. This is an excellent opportunity for innovative and collaborative technologists to join a global team that has led the industry in satisfaction seven years in a row. We offer innovative training, interesting colleagues, and the opportunity to grow with us. Our UNIX and DB Group is focused around but not limited to backups of Unix and Linux platforms and databases within the Commvault suite, this includes networking, troubleshooting, connectivity, name resolution andĀ performance basedĀ issues on an OS and or hardware. We are a source of expertise for not just our customer base but also our partners and consultants on site.Ā 

Why Commvault?Ā 

You get the ā€œFreedom to make an impact, togetherā€. We thrive upon collaboration by designing our offices and cafes to spark conversation about work and fun. Although we hail from all walks of life and speak dozens of languages, we’re passionate about equality and integrity. We ā€œgo beyondā€Ā each and everyĀ day.Ā 

We are looking for a Customer Support Associate with a genuine passion for all things tech to join our expert and super-friendly UNIX and DB team.Ā 

Ā 

Position Responsibilities include:Ā 

Troubleshoot and resolve complex support problemsĀ 

Troubleshoot customer issues using remote desktop softwareĀ 

Successfully interact through phone and email with customers as you solve their problemsĀ 

Dedication to the success and satisfaction of our customersĀ 

Recreation of problems in houseĀ 

Root Cause Analysis and / or provision of examples of software bugĀ 

Working independently and as a team to come up with the best solutions to a customer problem.Ā 

Providing best-in-classĀ phone basedĀ support for a variety of complex, time critical issues.Ā 

Using and sharing your knowledge of a wide range of technologiesĀ 

Working remotely on enterprise level customers and dark sitesĀ 

Having the opportunity to build labs and simulatorsĀ 

Ability to be involved in product BETA testingĀ 

Contributing to our Solutions Engine and online forumsĀ 

Position Requirements include:Ā 

Ā 

At least 5+ years of technical/customer support experienceĀ 

Expert level knowledge of Unix-flavoured operating systems and its components.Ā 

Strong understanding ofĀ Oracle ,Ā HANA and SAP databases,Ā 

Good understanding of Unix/Linux clusters, with installing and configuring software.Ā 

Solid understanding of Unix device management (tape and disk)Ā 

Networking and troubleshooting connectivity, name resolution andĀ performance basedĀ issues with Linux OS and/or hardware.Ā 

Desirable to have exposure to storage arrays like NetApp, HDSĀ 

Understanding backup theory and design.Ā  Backup and data management fundamentalsĀ 

Previous experience with Commvault technologies is highly desirable as isĀ otherĀ backup software such as Veritas, Symantec, Backup Exec,Ā ShadowProtect, NetBackup,Ā NetWorker, Avamar, VEEAM, or TSM is a plusĀ 

Previous experience troubleshooting enterprise environmentsĀ 

Strong customer relations skills.Ā 

Strong multi-tasking and prioritization skills.Ā 

Strong written and verbal communication skills.Ā 

Excellent team player.Ā 

QualificationsĀ 

We value knowledge and curiosity, no matter whether you learnt it at university, through courses or by learning from others.Ā 

Ā 

Ideally aĀ BachelorsĀ DegreeĀ 

Preferred - OCP/OCA/OCM, Red Hat – RHCSA, RHCEĀ 

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About CommVault Systems

Founded :
1996
Type :
Product
Size :
500-1000
Stage :
Profitable

About

In today’s digital economy, data is your competitive advantage. It predicts customer behavior, guides operational efficiency, and drives corporate strategy. It’s the crown jewel that must be protected, yet always accessible. The trouble is, your data grows, morphs, and fragments – digital bits and bytes in a constant state of movement and evolution. How you manage your data has everything to do with the degree to which you succeed. That’s where Commvault comes in. We help you do amazing things with your data. Our Intelligent Data Services can help you drive greater efficiency by transforming how you protect, store, and use data – regardless of where it lives or how it’s structured. One solution. One experience. Endless possibilities. Together we aim to inspire innovative solutions that challenge the norm. From annual hackathons to unlimited PTO, our company culture generates rare energy that powers our ability to rethink what’s possible and astonish customers. We connect. We inspire.
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Reshmi Menon
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