Customer Sales & Support Coordinator

We are looking for someone who is Proactive with strong decision making, persuasion, leadership and communication skill. He/She should be able to use technical skills to explain the benefits of products to potential customers and demonstrate how our products are better than the competitor’s product, interest the client in in purchasing products, negotiate a price and complete the sale.

In addition to retaining the current clients, attracting and securing new ones, help clients to solve any issues that arises when the product is installed. Responsible to achieve the sales target assigned.

Responsibilities and duties:

• Business development of process equipment in Food and Beverage industry.

• Responsible for achieving the sales targets on monthly, quarterly and yearly basis through effective planning.

• Sales B2B, Lead Generation and converting customers into key accounts. 

• Meeting clients and consultants for product presentation, understanding customer needs, submission and discussion of technical and commercial offer.

• Responsible for end to end sales process with clients, throughout the project development stage, proposal stage, the final selection process, the closing, and delivery of the project.

• Follow up to get the payment in time from the customers.

• Real time analysis of the market to have an advantage over the competition. 

• Interaction with service team to ensure that customer experiences high level of service.

Required qualifications and skills:

• A Bachelor's degree in Mechanical/Electrical/ Advance Diploma in Water Quality Management.

• 3 to 5 Years in business development of capital equipment in food and beverage industry.

• Preference: Water treatment/UV Disinfection/HVAC/Food/Fruit Processing.

• Knowledge in WTP, ETP, RO, STP etc.

• Able to complete projects in a timely manner

• Excellent computer literacy is must and knowledge of visualization would be preferred.

• The ability to work with multiple discipline projects.

• Excellent organizational, time management, leadership, and decision-making skills.

• Strong written and verbal communication skills.

Top college graduate with experience in Founder’s Office / GTM Strategy / Growth / Strategy / Operations / Revenue Ops roles, preferably in startup or high-growth environments

Mandatory (Experience 1): Must have 6+ years of experience in roles such as Founder’s Office, GTM Strategy, Growth, Strategy, Consulting, Revenue Ops, Startup leadership, VC, or Ex-Founder roles

Mandatory (Experience 2): Must have direct experience working with founders and/or senior leadership, owning high-impact initiatives with end-to-end responsibility

Mandatory (Experience 3): Must have hands-on experience building and leading GTM teams, including 2-level team management, with direct people leadership of 4–5+ members

Mandatory (Experience 4): Must have played a key role in scaling journeys such as 0→1, 1→10, or 1→100, including building processes, charters, and execution frameworks from scratch

Mandatory (Experience 5): Must demonstrate strong first-principles thinking with hands-on execution, not limited to advisory or planning-only roles

Mandatory (Graduation): Undergrduation from Top 7 IITs (Kharagpur, Mumbai, Madras, Kanpur, Delhi, Roorkee, Guwahati) or BITS Pilani – Pilani campus

Mandatory (Graduation Year): Candidates should have graduated in 2019 or before

Mandatory (Current CTC): Should be greater than 35L

• Overall Synopsis (Skills to focus) 
• Brush up your skills in Photoshop & Illustrator
• Illustrator tools - Pen tool, Gradient, Pathfinder, Blending modes, type on a path, rotate and reflect, mesh tool, selection tool, etc.
• Photoshop tools – change the color of the background, remove a selection, pen tool etc. 
• Make sure to revise to recreate curves, and nodes smoothly while doing vectorization.
• Try making some logo designs, and work on the curves & texture.

This is FULL TIME WFH NIGHT SHIFT role.

The role is fully Remote but the client is conducting Drive at a given date and place.

19th, 20th April: Kolkata

1  Work under the Managers (Service Section) to learn to plan and direct the work of the

organization.

2. Help to set policies.

3. Learns line and Staff functions, Operations, Management viewpoints and Company policies and 

practices that affect each phase of business.

4.  Evaluate work output.

5. Work in all departments to acquire knowledge of methods, procedures, and standards

required for performance of departmental duties.

6. Work with and through Management to develop and implement actions that protect company assets 

and profitability.

7.  Responsible to extract all workshop reports fromiDMS and handover ot WM.

8. Assist pickup & drop allocation.

9. Assist front office job card closing & billing.

10. Assist walkin customers allocation to Service Advisor's

JOB PURPOSE:

We are seeking self-driven individuals to lead customer interactions for our Steel Fabricator as a Category. The ideal

candidate is a steel fabrication expert with an entrepreneurial spirit, ready to design and develop an industry-defining

business. We are looking for self-starters who can navigate ambiguity, adapt to different fabrication processes, and are

passionate about driving innovation within the steel fabrication space.

This role is centred around generating demand by effectively engaging with the right target audience and building

strong customer relationships.

“If you thrive on building businesses from the ground up and want to make a lasting impact, this role is perfect for you.”

PRINCIPLE ACCOUNTABILITIES:

▪ Develop a Strong Network and Order Pipeline for Steel Fabrication Services in Manufacturing OEM / EPC

customer/Asset Owner working on Greenfield and Brownfield Projects.

▪ Develop an annual Order Book of + 200 Cr for Pre-Fab Structural Steel, Contract Manufacturing Serves In Steel and

Value added Services.

▪ Monitor, Map and Target Upcoming Govt and Private Capex Projects in sectors using fabricated Structural Steel,

Component & Sub-Assembly Manufacturing in Railways, Metro, Process Plants, Oil & Gas, Renewables, Industrial

Plants.

▪ Prepare customer acquisition plans, Sales Pipeline in line Sales Revenue & Margin Targets.

▪ Conduct sales presentations tailor made to address Customer Expectation and communicate value propositions.

▪ Evaluate Engineering Drawings, Technical Specification, Contractual Condition, Project Schedules, Sope of Work,

Division of Responsibility, Quality Requirements, Inspection and Test Plans etc.

▪ Preparation of Estimates, Proposals, bids, Quotations & Techno-commercial Proposals as per Customer

Specifications, Drawing and Engineering Inputs.

▪ Lead Contractual Negotiation with customers (Payment Terms, Credit Period, LD, PVC, Delivery Incoterms, Project

Schedule).

▪ End to end Customer Relationship Management, Client support to ensure long term business relationship and

business growth.

▪ Work closely with Supplier Onboarding & operations team in providing inputs on on boarding requirements and

forecast demand trends.

▪ Responsible for Sales MIS.

▪ Convene regular review meetings with customers to identify issues, resolve them & communicate progress being

made on Work in Progress orders.

▪ Develop a Pre-Bid Risk assessment and mitigation plan.

▪ Responsible in Monitoring, Analysing and Assessing Market Forces and Competitors

▪ Reviewing customer activity, anticipating consumer needs, and improving customer satisfaction.

▪ Represent Company in Industry Events, Seminars and Trade Shows to build relationships across the Markets and

communicate company’s value proposition.

SKILLS AND KNOWLEDGE:

Qualifications:

▪ B.Tech /M.Tech – Civil / Mechanical / Structural Engineering

▪ MBA- Marketing / General Management

Work experience:

▪ 10-15 plus Experience in the B2B Sales Structural Steel Fabrication / Heavy fabrication/Manufacturing Industry.

Work Experience in B2B contract manufacturing companies / MAAS/ VAS is an added advantage.

▪ Experience in bidding for Manufacturing & Fabrication works to EPC, Asset Owners, and Government Tenders.

Required skills:

▪ Strong Network and reach with Mid and Large Size EPC companies and OEM/Asset Owner.

▪ Experience in Key Account Management of Large Accounts comprising of Fortune 500 Companies.

▪ Experience in Generating an annual business of +100 Cr.

▪ In depth knowledge in manging Engineering, Proposal, Estimation for Fabrication Jobs.

▪ Knowledge & Understanding of Engineering Drawing, Structural Steel Designs, Erection Drawing and Manufacturing

Processes like Cutting, Bending, Rolling, Welding, Shot Blasting, Painting.

▪ Ability to understand Business Finance and carry out Pre-Bid financial analysis including.

▪ Projected Cash Flow, Contribution Margins, ROCE, Working Capital etc

▪ Strong understating of Contract Terms & Conditions including payment terms, Credit period price variation clauses,

Liquidated Damages, Defect Liability etc.

▪ Experience in leading Contractual Negotiations for high value contracts.

▪ Understanding of Financial Instruments like BG, LC, MARPA, Bill Factoring.

▪ Strong Networking & Communication Skills

▪ Advanced Excel

▪ Time management, multitasking, and interpersonal skills.

▪ Ability to closely collaborate with other

We are looking for an Asp.Net developer to build software using languages and technologies of the .NET framework. You will create applications from scratch, configure existing systems and provide user support.

In this role, you should be able to write functional code using .NET linking SQL database elements to external application interface (desktop of mobile)

Your goal will be to work with internal teams to design, develop and maintain existing application and working on new applications from time to time.

Responsibilities

• Producing code using .NET languages (C#)
• Writing of Stored Procedures for SQL database for extracting data related to the application
• Participate in requirement analysis.
• Collaborate with internal teams to produce software design and architecture
• Write clean, scalable code using .NET programming languages and SQL SPs
• Test and deploy applications and systems
• Revise, update, refactor and debug code
• Improve existing software
• Serve as an expert on existing applications and provide technical support

Skill Requirements

• Proven experience of 2-4 years as a .NET Developer or https://resources.workable.com/application-developer-job-description">Application Developer
• Familiarity with the http://asp.net/">ASP.NETframework, SQL Server and design/architectural patterns 
• Good working knowledge of .NET languages (C#) and HTML5/CSS3
• Familiarity with architecture styles/APIs (REST, RPC)
• Excellent troubleshooting and communication skills
• Degree in Computer Science, Engineering or a related field

About US

 We (Swific Technology Pvt. Ltd.) are a young & dynamic start-up, backed up by top Angel Investors in the country. Our product, https://play.google.com/store/apps/details?id=com.swific.registerbook">Register Book is a simple, effective and user-friendly solution for small businesses, and individuals who want the ease of creating tabular notes/documents on their phone and in their preferred language. We currently support Hindi, Gujrati, Marathi, Telugu, Tamil, Bengali, or English.

We are a rapidly growing software product company with a lean team, doing high quality work building for the millions of Indians coming online on mobile and looking to use productivity tools to enhance their activities and business. The company is well funded by reputed blue chip investors and is growing fast. We promote a remote work culture where each team member has control over how and where they wish to work. We offer a flat and transparent work culture where you are encouraged to communicate openly and share opinions irrespective of your role or designation. We follow a 5 day workweek. 

Post covid, we might open an office in Mumbai as a primary location however, all the team members can still choose to work from home. 

Why Join us?

• Growth - Registerbook is growing rapidly and building a category leader in a new software product segment and therefore there will be plenty of learning opportunities and ability to do cutting edge work. 
• Scope - The marketing team is getting set up and being part of the first few members is a golden opportunity to catapult your career growth
• Passion - Opportunity to work with colleagues with a new and innovative way of thinking, positive energy and excitement.
• Job variety - Working with us you will never face a dull, boring routine as every day brings new challenges and opportunities.
• Our Culture - We value diversity and hire to enrich our teams with new ideas and perspectives. We are an equal opportunity employer and don’t discriminate based on religion, caste, colour or gender. We offer a flat and transparent work culture where you are encouraged to communicate openly and share opinions irrespective of your role or designation.
• Remote Work - We promote remote work and you would be free to work from anywhere you want.
• Compensation - We are well funded and will match the industry best compensation.

Responsibilities:

• Work closely with the product team to identify research questions.
• Plan and conduct interviews, user surveys, card sorting, and usability tests to understand user needs and find relevant solutions
• Help define and refine user personas.
• Present and communicate insights in order to help shape long-term product strategy.
• Create use cases and flow diagrams, and define information hierarchies.
• Write compelling, user-friendly copy that guides the user and embodies the voice of the brand.
• Design and prototype elegant interactive solutions.
• Work within brand guidelines to create layouts that reinforce a brand's style or voice through its visual touchpoints.
• Collaborate with front-end developers to translate design appropriately.
• Provide support by participating in creative decision-making.

Requirements:

• Understanding of interaction design principles.
• A user-centric mindset.
• Attention to detail.
• Creative & analytical problem-solving approach, articulative, and rational.
• Ability to work in a fast-paced, hyper-collaborative work environment with grace. And someone who wants to make great products
• 3 to 4 years of experience as a UI-UX Designer or a similar role.
• Bachelor's, associate's, or relevant program degree in design or art-related field.
• Portfolio of high-quality work and project samples.
• Mastery of foundational design concepts and visual principles, especially for the digital world.
• Up-to-date knowledge of design/CAD software like Adobe XD, InVision, Sketch/Illustrator/Affinity, Photoshop, Figma, etc.

***Immediate Joiners are preferable ***

Work Nature:

1. Understanding Business Requirements and converting those requirement in to Web Pages using HTML, CSS, JS and Photoshop/Illustrator.

2. Should have minimum 5 Web Page Designed/Shipped/Live

3. Can mentor/lead junior webpage designers regarding best practices

Desired Traits

1. Coachable, Flexible, and Embracing of Suitable Practices and Feedback as a means of
continuous improvement.

2. Ability to take initiative and work independently as well as in a team environment.

3. Able to demonstrate Integrity, Drive, and Natural Curiosity.

4. Experience in a good web agency is a plus.