Customer Sales & Support Coordinator

Requirements:

• Should be a go-getter, ready to shoulder more responsibilities, and shows enthusiasm and interest in work.

• Excellent core Python skills including threading, dictionary, OOPS Concept, Data structure, and Web service.

• Should have work experience on the following stacks/libraries: Flask

• Familiarity with some ORM (Object Relational Mapper) libraries

• Able to integrate multiple data sources and databases into one system

• Understanding of the threading limitations of Python, and multi-process architecture Familiarity with event-driven programming in Python

• Basic understanding of front-end technologies, such as Angular, JavaScript, HTML5 and CSS3

• Writing reusable, testable, and efficient code

• Design and implementation of low-latency, high-availability, and performant applications

• Understanding of accessibility and security compliance

• Experience in both RDBMS(MySQL), NoSQL databases (MongoDB, HDFS, HIVE etc) or in-memory caching technologies such as ehcache etc is preferable.

Responsibilities

• Strong knowledge of MERN stack (MongoDB, Express JS, React JS, Node JS, HTML5, CSS3, jQuery, Bootstrap, SASS)
• Develop user interfaces for modern rich internet applications with the latest front-end technologies
• Developing features to enhance the user experience.
• Should have excellent in-depth knowledge on Nodejs and MongoDB
• Hands-on experience working with Object-Oriented JavaScript (OOJS), JavaScript libraries and their practical uses in building complex interactive experiences
• Building reusable code for future use
• Writing tested code and its documention

• 1+ years of experience in front end development and backend development is must
• Thorough knowledge of HTML5, CSS3 (LESS/SASS),React, Nodejs and Mongodb
• Solid understanding of JavaScript and the ability to pick up any framework quickly
• Strong Experience in back-end frameworks used to develop dynamic web pages (REST, GraphQL, WebSocket/socket.io)
• Expertise in developing and testing across multiple browsers, platforms, DOM implementations, etc.
• Strong experience in React, React Hooks, Redux, Thunk | Saga, ES6, Typescript, ESLint, Nodejs, GraphQL, Redis, AWS, Git, Github, Docker

Bonus but not mandatory

• UI/UX designs
• AWS
• Git
• CI/CD

Felicity literally means 'happiness'. We were conceived with the mission to make the world a happier place. Our core team is a mix of young startup leaders and seasoned doctors. Our mission in life is to make top-class talk therapy affordable and available anytime, anywhere to all those who could benefit from it. We strongly believe that mental health goes beyond labeled psychiatric illnesses and encompasses stress, anxiety, and other uncomfortable feelings that we have daily. We seek to spread that awareness and increase the number of people seeking therapy at the right time to improve their well-being. If you relate to the mission and it excites you to be part of an early-stage startup journey, we invite you to help us make the world happier, one life at a time.

The opportunity we are looking for a MEAN Stack developer to manage the frontend, backend and server-side of our Product. We are looking for someone passionate about performance, reliability, and design with the experience and credentials to back up that passion. Someone who can take ownership of applications, work on responsive design and solve technical challenges and take pride in their solutions and code. The person should be able to translate the business requirements into world-class code.

• Work with development teams and product managers to ideate software solutions
• Build the front-end and back-end applications through appealing visual design
• Develop and manage well-functioning databases and applications
• Write effective REST APIs
• Test software to ensure responsiveness and efficiency
• Troubleshoot, debug and upgrade software
• Create security and data protection settings
• Build features and applications with a mobile responsive design
• Provide technical expertise and leadership for Web Technology
• Provide design feedback to our design team
• Be responsible for end-to-end development and support cycle
• Provide client-facing presentations and support as needed.

• Strong knowledge and working exposure on the MEAN stack.
• Good understanding of server-side templating languages
• Creating database schemas that represent and support business processes
• Proficient understanding of code versioning tools, such as Git
• Understanding of Time-Space Complexity / Optimization
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Ability to design and build extremely reliable, scalable, and high-performing enterprise systems
• Knowledge and experience with AWS cloud environment and services
• Deep understanding of Software Development methodologies, delivery frameworks
• Experience working with the latest design patterns
• Passion for clean design and library/modular grade coding
• Ability to work in agile methodologies in a distributed team environment.
• Experience working with Git and GitFlow model
  
  

• Experience working on Linux based infrastructure
• Strong hands-on knowledge of setting up production, staging, and dev environments on AWS/GCP/Azure
• Strong hands-on knowledge of technologies like Terraform, Docker, Kubernetes
• Strong understanding of continuous testing environments such as Travis-CI, CircleCI, Jenkins, etc.
• Configuration and managing databases such as MySQL, Mongo
• Excellent troubleshooting
• Working knowledge of various tools, open-source technologies, and cloud services
• Awareness of critical concepts in DevOps and Agile principles

In this role, you will participate in all phases of a product - Discover, Design, Test, Build and Measure. 

• It is a hybrid role of 60-70% UX and 40-30% UI design focus. 
• You will be liaising with the following teams - Brand, Copy, Product development and Marketing to ensure cohesiveness.
• You will need to understand and produce design assets for a responsive website.
• You will need to coordinate with the development team to help in implementation by providing accessible assets which have a precise specification.
• You should understand the design approaches that cater differently (if required) for different market segments and location and create design artefacts accordingly.
• Aspire to innovate, articulate and be passionate about design. Responsible for quality and consistency as it aligns with the design system and SKO Brand.

Key responsibilities include:

• Define and map information architectures and user journeys for the responsive web design solution
• Create, iterate and prototype testable design concepts
• Provide designs and precise specification to the dev team for implementation
• Ensure consistent approach and to be able to contribute as well as using design systems
• Gather briefs and communicate ideas clearly and effectively
• Conduct research using a variety of methods and be able to synthesise results from research into tangible insights and recommendations for discovery as well as ongoing improvement of current journeys

Experience

• In-depth knowledge of human-centred design and usability heuristics. Extensive experience in Product, UX, HCI, or Web Design
• Experience in designing responsive websites and applications
• Experience in creating, testing and iterating prototypes with stakeholders
• Experience with conducting research and articulating outputs incoherent and understandable formats
• Experience in setting/managing expectations
• Knowledge of accessibility standards and guidelines

Desirable skills include

• A design or research-related degree
• Experience speaking about design at conferences or meetups
• Software experience MUST - Figma, Adobe Suite: Photoshop/Illustrator
• DESIRABLE - Ability to prototype Lo-Fi/Hi-Fi with InVision, Framer, or Principle
• Understand Bootstrap or basic responsive HTML/CSS framework
• Embrace Mobile First and Lean UX Design Iteration
• Software experience DESIRABLE - Invision, Miro, Monday.com/Jira, and MS office suite
• Must be a champion of Accessibility and Compliance
• Understanding CMS system integrations
• Understanding of third party integrations
• Usertesting knowledge moderated / unmoderated – OR be comfortable to learn

Personality - You will be a good fit if you ...

• Have the ability to manage multiple tasks and changing priorities
• Work with all stakeholders, including the dev team, copywriter, leadership teams
• are a good communicator - making sure that any new change is communicated and documented well within the cross-functional team
• Are a good collaborator - you involve main stakeholders for design decisions.
• a champion in meeting user needs, even if it means challenging the brief or assumptions made
• Aspire to innovate, articulate and be passionate about design. Responsible for quality and consistency as it aligns with the design system and SKO Brand.
• Are a believer of Holistic Experience Design – Think about and explicitly design for every contact point and customer interaction. Whether that interaction is with the product, website, app, service, content, employee, message, call centre, etc.)