Customer Sales & Support Coordinator

Responsibilities:

• Scope and define global strategy with agreed business plan to engage with named GSI partners for both sell to and sell with motion.
• Drive revenue based plan from both Sell to & Sell with motion with an identified set of GSI on global scale.
• Create execution frameworks in terms of joint value proposition, Go To Market and people engagement for ‘Sell With’ opportunities with GSI in identified verticals.
• Create, manage & mature ‘Sell to’ opportunities with GSI to their existing customers base for whom they may/may not be extending any kind of process services in the identified set of verticals.
• Create & Manage executive level relationships to align teams, resources and market opportunities from joint partnership standpoint.
• Conduct quarterly reviews on the status of joint partnership as against the business plan with all key stakeholders from both the organisations. Identify variance to business plan and create a follow through plan to bridge the gap.
• Maintain close monitoring on all agreements with partners and negotiate agreements related to NDAs, Teaming, Reseller, Joint Development, Integration, etc. between the two organisations
• Foster account-level relationships with Contiinex Sales and Partner Delivery teams, and discovering new opportunities for Contiinex market expansion.
• Create Centre of Excellence in identified set of GSI as part of the joint value proposition to showcase the joint strength of Contiinex and the partner service capabilities.

Focus Area:

• Thoroughly understand Contiinex platform capabilities and positioning in the market and have a good understanding of related and/or competitive products and solutions
• Understand the platform, its products and solutions sold by assigned partners and are able to articulate how Contiinex’s solutions can be integrated with those products and/or solutions.
• Are focused on top partners assigned to them in the market and acquiring significant new sales opportunities, & Line of Business Expansion
• Have a proven network of CxO level contacts or discission makers/influencers into target partners.
• Actively support Contiinex strategic indirect sales model by acting as “master orchestrator” of the sale in the ecosystem.
• Maintain and expand a strong internal network and have a proven ability to creatively pull teams together to meet and address assigned partners’ needs.

Qualifications

• 12+ years of enterprise partner management, expertise and experience in managing GSI.
• Deep experience in the enterprise software business preferably in the insurance, retail & banking industries.
• An expert in account management and to assure the partners achieve their strategic goals in a win-win relationship.
• Proven record in leading and driving global teams to achieve and exceed established goals and objectives.
• Demonstrated track record of career progression preferably at Insurance/Insurtech company/industry in a global capacity
• Solid expertise in mastering a complex technical sales and services product offering.
• Strong analytical skills with the ability to scrutinize and communicate metrics, key performance indicators to internal stakeholders and partners.
• Exceptional customer centric approach with internal and external customers.

• Growing industry vertical revenue
• Being the P&L owner for industry vertical
• Being the face of company for existing clients
• Owning the account by ensuring depth (by cross selling) and width (by geographic expansion) of business operations with clients
• Being a strategic consultant to industry vertical clients
• Managing higher escalations and preventing churn
• Ensuring timely collection of payments
• Ensuring business margins
• Managing a team of Regional Business Managers

Desired Candidate Profile

• Post Graduates from tier 1/2 management colleges
• 6-10 years of experience as Key Account Manager/National Manager in a B2B domain
• Proven track record in enhancing revenue through strategic initiatives
• Ability to manage conflicts and negotiate
• Multi-tasking capabilities    

We are Powerplay, India’s  1st  mobile  app  for  construction. In  simple  words,  it’s  the  "Slack  for Construction  Industry".  It  replaces  WhatsApp  groups  and  helps  contractors  collect  money  faster by  improving  their  site  to  office  communication. Founded  by  IIT  Roorkee  alumni  -Iesh  Dixit and Shubham Goyal.  Backed  by  industry  experts and leading  VCs like  Sequoia,  Accel,  and  India  Quotient. Why join  Powerplay We are  on  a  mission  to  empower  construction  workers  with  great  design  and  technology  to fasten  Indian  infrastructure  development.  The  second  largest  industry  in  India  -  Construction  is making  a  transition  from  pen  and  paper  to  digital,  on  Powerplay.  So,  if  you  want  to  help  and impact  the  16%  working  population  of  India  employed  in  construction,  you  will  love  to  work  here. Also,  every  person  who  joins  Powerplay  absolutely  loves  what  they  do.  Time  just  passes  for  us when  we  work.  We  believe  that  is  the  only  way  to  do  great  work.  If  you  resonate  with  this,  come join  us!

Job  Description
● Working  closely  with  sales  in  support  of  generating  new  business  revenues.
● Showcase Powerplay  services  and  the  benefits  we  would  provide  to  potential  customers.
● Answer functional  questions  related  to  Powerplay´s  products  in  Requests  for  Proposals (RFPs).
● Build  out  and  enhance  the  RFP,  tech  and  security  questionnaire  repository.
● Participate  in  web  demos.
● Build  core  knowledge  in  Powerplay´s  industry  solutions.
● Actively  monitor  and  assist  in  day-to-day  sales  &  partner  support  via  established  channels (Salesforce,  SharePoint,  Zendesk  and  face-to-face).
● Develop  and  maintain  the  Pre-Sales  team  competence  and  processes  by  actively  assessing and  adjusting  routines,  platforms/systems,  documentation  materials,  training  and demonstration  execution.

We've  Got Awesome  Perks!
● We always offer  a  competitive  salary  along  with  ESOPs
● We have Sodexo of  8K per  month  to  take  care  of  you  and  it’s  on  top  of  your  CTC.
● Medical  Insurance  for  you  and  your  family,  worth  5  Lakhs.
● We don't  track  how  many  leaves  in  a  month  or  a  year  you  take.  Whenever  you  feel  like taking  a  break,  please  go  ahead  and  take  it.  Please  do  not  forget  to  leave  a  note  on  Slack but  that  does  not  mean  you  are  seeking  approval  from  anyone  in  the  Organization

• Develop system and program specifications to meet client needs
• Analyze the impact of new systems or system changes on existing technology
• Design and maintain database structures to support system requirements
• Build and configure CRM forms, views, dashboards, and workflows
• Create and maintain schema and code to support system/program requirements
• Adhere to company standards, policies, and procedures
• Create and maintain appropriate user and technical documentation
• Provide client support, as needed
• Work with clients to resolve problems in a timely manner and escalate as appropriate
• Participate in company initiatives and committees

• Bachelor’s degree or higher degree in Computer Engineering, Computer Science, Information Technology, or any related field.
• Experience with CRM 2013/2015/2016, D365 CE modules such as Finance/Supply Chain/Sales/Marketing/Service/Field Services and CRM Portal
• Microsoft Dynamics Sales and Customer Engagement applications (CRM) product experience
• Professional CRM certification OR agree to achieve appropriate certification in an agreed-upon timeframe
• Experience implementing and customizing Dynamics CRM and Dynamics 365
• Demonstrated analytical, problem-solving, organizational, interpersonal, communication skills
• The ability to handle multiple tasks, simultaneously
• The ability to work independently or as part of a team
• Knowledge in Azure technologies like API, Azure Functions, Logic Apps development is advantageous

We are looking for an Integration Engineer to assist our rapidly growing customer base. As part of our integration team, you will be the primary point of contact for all integrations.

You would be responsible for helping our clients integrate with OneFin APIs, configuring our system for clients and providing ongoing help to them to resolve any issues. Eventually you should be able to automate common issues and development of solutions.

You’ll fit right in with us if you have a passion for unraveling complex issues and are comfortable working in a fast-paced environment. If you’re looking to work in an open, collaborative environment side-by-side with our development engineers to help customers and shape future product design, we can’t wait to hear from you!

Responsibilities

• Understand and explain APIs to clients.
• Help clients integrate OneFin APIs.
• Research and identify solutions to issues during integration.
• Escalate unresolved issues to appropriate internal teams (e.g. software developers).
• Become a product expert for clients.
• Configure OneFin system for customized usage by clients.
• Identify and write internal and external technical articles or knowledge-base entries, like typical troubleshooting steps, workarounds, or best practices, how-to guides etc.
• Automate solution of common issues using Python.
• Help live clients resolve issues and coordinate with the development team for issue resolution.

Requirements

• BS/B.Tech. in Computer Science, Engineering, or equivalent.
• Strong verbal and written communication skills.
• Experience in writing code in Python.
• Understanding of web based systems.
• Proficient in understanding and writing JSON.
• Experience in SQL databases.
• Experience working with REST APIs.

• Excellent analytical skills, passion for pinning down technical issues, and solving problems.
• Enjoys a fast-paced startup environment.