Customer Sales & Support Coordinator

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

Role Overview

The HR Recruiter – Blue Collar Hiring will be responsible for end-to-end recruitment of frontline restaurant staff including kitchen crew, service staff, stewards, housekeeping, and other operational roles. The role requires strong experience in high-volume hiring, sourcing from blue-collar talent pools, and managing recruitment pipelines across multiple restaurant locations.

Key Responsibilities

1. End-to-End Recruitment

• Manage complete recruitment lifecycle for blue-collar roles including sourcing, screening, interviewing, and onboarding.

• Hire frontline staff such as Kitchen Crew, Commis, Service Staff, Stewards, Helpers, Housekeeping, and Delivery Personnel.

2. High-Volume Hiring

• Handle bulk hiring requirements for multiple restaurant outlets.

• Ensure timely closure of positions to maintain operational efficiency.

3. Sourcing & Talent Pipeline

• Source candidates through job portals, local networks, staffing vendors, walk-in drives, referrals, and community outreach.

• Maintain a strong pipeline of qualified blue-collar candidates.

4. Stakeholder Coordination

• Collaborate with restaurant managers and operations teams to understand manpower requirements.

• Coordinate interviews and ensure smooth hiring processes.

5. Recruitment Drives

• Organize walk-in drives, campus hiring (for hospitality institutes), and local hiring campaigns.

6. Candidate Management

• Conduct initial screening and assess candidates for role suitability, attitude, and service orientation.

• Manage candidate communication and offer roll-out.

7. Data & Reporting

• Maintain recruitment trackers, hiring metrics, and candidate databases.

• Provide regular hiring reports to HR leadership.

8. Employer Branding

• Represent company’s culture and employer value proposition during recruitment drives and interactions.

Eligibility Criteria

Experience

• Minimum 3+ years of experience in blue-collar / frontline hiring.

• Experience in hospitality, restaurant chains, QSR, retail, facility management, or similar industries is preferred.

Education

• Bachelor’s degree in Human Resources, Business Administration, or related field.

Required Skills

• Strong experience in bulk / mass hiring

• Knowledge of blue-collar recruitment channels

• Good stakeholder management

• Ability to manage hiring across multiple locations

• Strong communication and interpersonal skills

• Ability to work in a fast-paced operational environment

Preferred Background

Candidates with recruitment experience in Restaurant Chains, Hospitality, QSR, Retail, or Facility Management companies will be highly preferred.

What We Offer

• Opportunity to work with a globally recognized restaurant brand

• Dynamic and people-focused culture

• Exposure to large-scale hiring and operations-driven recruitment

• Career growth within HR and talent acquisition

Role Overview: As an Business Development Executive, you'll convert leads, qualify prospects, and engage customers to boost sales. Your efforts will directly impact our mission to empower professionals worldwide.

Joining: Immediate

Interview Mode: Face-to-Face

Key Responsibilities:

• Convert leads from various marketing channels
• Create and execute short- and long-term sales plans
• Identify cross-selling and upselling opportunities
• Leverage customer referrals to expand the pipeline
• Build strong customer relationships

Mevive International™ is one of the leading suppliers & exporters of the finest quality food ingredients ranging from Spices & Seasonings, Dehydrated Vegetables, Dried Leaf Ingredients, Spray Dried Ingredients, Specialty Super Foods products. We are a prominent name when it comes to Quality and Customer Satisfaction at genuine pricing. We are a full-service exporter diversifying within the food industry, with a long history of pioneering new markets & capturing market share. We come with an in house team of consultants, associates and experts with a new vision for the growing Food Business. Certified for Organic Trade & offering value-added services with a global presence in over 25 countries. Our Major markets are Middle East, North/South America, Europe, South-East Asia, Indian Subcontinent and growing.

Visit Website: www.meviveinternational.com

We are seeking a dynamic and results-driven Sales Representative to join our team. The Sales Representative will be responsible for driving sales and expanding our customer base within the dehydrated food industry. This role offers an exciting opportunity to collaborate with cross-functional teams, develop strategic sales plans, and build long-lasting relationships with customers.

JOB DESCRIPTION.

• Develop and implement strategic sales plans to achieve company sales targets and objectives.
• Identify and target new B2B opportunities within the dehydrated food industry, including retailers, distributors, and food service providers.
• Build and maintain strong relationships with existing and potential customers to ensure customer satisfaction and loyalty.
• Conduct market research to identify emerging trends, customer needs, and competitive activities.
• Collaborate with the marketing team to develop promotional materials, sales collateral, and marketing campaigns to support sales efforts.
• Provide regular sales forecasts, reports, and analysis to management, highlighting key performance metrics and opportunities for improvement.
• Negotiate pricing, contracts, and terms with customers to maximize profitability while maintaining customer satisfaction.
• Stay up-to-date with industry developments, product innovations, and market dynamics to provide informed recommendations and insights to the team.

Qualifications:

• Bachelor's degree in Business Administration, Sales and Marketing, or related field.
• Proven track record of success in sales, preferably within the food industry.
• Strong understanding of sales techniques, strategies, and principles.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Highly organized with strong attention to detail and time management skills.
• Proficiency in Microsoft Office suite and CRM software.
• Willingness to travel as needed.
• Communication skills in mother toungue language and Hindi is compulsory
• Apart from which we are also looking for people with communication skills with Kannada, Telugu, Malayalam, Maratihi

Benefits:

• Performance-based incentives.
• Comprehensive health and wellness benefits package.
• Opportunities for career advancement and professional development.
• Positive and inclusive work environment with a supportive team culture.
• Employee discounts on company products.

Salary:

• Salary range will be fixed based on the knowledge and skill set.
• Apart from the above salary you are eligible for commision on achievement of target

• Thorough understanding of React Native and its core principles- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Experience in React Js, Javascript, Ruby on Rails (preferred)- Experience with popular React workflows (such as Flux or Redux)
• Familiarity with newer specifications of ECMAScript (ES6 & ES5 )- Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs- Experience with relational databases (PostgreSQL preferred)
• Working knowledge of git for version control- Understanding of Unix tools
• A user-centric mentality for building products

Roles and responsibilities:

•  Proficient in SQL, NoSQL, relational database design and methods for efficiently retrieving data 
•  Experience building complex and non-interactive systems batch, distributed, etc.
•  Be responsible for the technical design and experience in guiding/mentoring others.
•  Strong OOPS knowledge, including experience with design patterns
•  Experience with relational databases like MySQL/Oracle
•  Experience with enterprise application servers like Tomcat/Weblogic/Websphere.
•  Exposure to Web Services SOAP and RESTFUL
•  Exposure to Agile/Scrum, TDD, and Continuous Integration tools like Jenkins, Bamboo etc.
•  Excellent analytical aptitude and problem solving skills.
•  Excellent communication and customer interfacing skill

Key Skills:

• Must have good Communication.
• Individual contributor having good min 1-year hands-on experience on job portals & knowledge of social media hiring.
• Should be able to handle end to the end hiring process.
• Good with excel, reports & data management.
• Must have a proven track record hiring in the e-learning/publishing domain will be a plus.
• Should be presentable, thoughtful & have an understanding of the professional work environment.
• Solid ability to conduct different types of interviews (structured, competency-based, stress etc)
• Hands-on experience with various selection processes (video interviewing, phone interviewing, reference check etc)
• Ability to organize skills assessment centres (in tray activities, work samples, psychometric and IQ/EQ tests, etc)
• Familiarity with HR databases, Applicant Tracking Systems (ATS) and Candidate Management Systems (CMS)
• Hands-on experience with recruiting software, as well as Human Resource Information Systems (HRIS) or Human Resource Management Systems (HRMS)
• Excellent communication and interpersonal skills
• Strong decision-making skills

Responsibilities

• Develop and update job descriptions and job specifications.
• Perform job and task analysis to document job requirements and objectives
• Prepare recruitment materials and post jobs to appropriate job board/newspapers/colleges etc
• Source and recruit candidates by using databases, social media etc
• Screen candidates resume and job applications
• Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule
• Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes
• Onboard new employees in order to become fully integrated
• Monitor and apply HR recruiting best practices
• Provide analytical and well documented recruiting reports to the rest of the team
• Act as a point of contact and build influential candidate relationships during the selection process
• Promote the company’s reputation as “Great place to work”

Digital Marketing expert required to launch and build funnel for an Ai driven fem tech app. 

Lead digital marketing strategy including Paid, Search, Display, Affiliate, Email, Fb Advertisement & SEO

Must have start up experience.

Wordpress, clickfunnels exp would be a plus.

Responsibilities

• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Management and resolve customer complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Manage calls and respond to customer’s email
• Provide product and services information to customers
• Approach expected customers and give a presentation on current projects and services
• Research required information using available resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary

Qualifications and skills:

• Proficient in relevant computer applications
• 2-3 years of experience in a call center environment
• Knowledge of customer service practices and principles
• Superior listening, verbal, and written communication skills (Fluency in English, preferred American accent)
• Ability to handle the stressful situation appropriately