Customer Sales & Support Coordinator

Dotnet Developer:

Experience - 8 - 10 yrs

Immediate joiners

Location : Hyderabad (Hybrid)

Required Skills:

l Web application engineering using ASP .Net MVC, entity framework, WCF, . NET Core

l Should have worked on API creation and should be a hands-on full stack developer using JQUERY, etc

l MS SQL knowledge is mandatory

l Should have experience in client communication

l Should have experience in owning a product and good communication skills.

l Should have experience in using tools like JIRA, GIT etc.

Location :Coimbatore

Key Responsibilities:

✅ Develop and maintain strong client relationships

✅ Understand client needs and provide tailored solutions

✅ Act as a point of contact for client inquiries and feedback

✅ Collaborate with internal teams to ensure client success

✅ Drive client engagement and retention strategies

What We’re Looking For:

🔹 Proven experience in client relationship management or a similar role

🔹 Freshers can also apply

🔹 Hindi Speaking is must.

🔹 Excellent communication and interpersonal skills

🔹 Strong problem-solving abilities

🔹 A proactive approach and a passion for client satisfaction

🔹 Ability to work collaboratively in a fast-paced environment

. Day to Day Accounting Entries

2. Preparation of Reconciliation statement

3. Preparation Revenue MIS

4. Other Bookkeeping and Accounting Task

Skills:

1. Strong knowledge of Advanced MS Excel and other MS Office Tools

2. Knowledge of Tally ERP 9 and

3. Good Communication and Skill

Preferred candidate profile

• Good knowledge of MS Excel, Word and Tally ERP
• Good knowledge of Accounts payable & accounts receivable
• Basic knowledge of general accounting
• Basic knowledge of direct & indirect tax

Qualifications:

1. Graduate in Accounts and Commerce

Responsibilities:

· Responsible for Technology hiring across levels and manage a team of recruiters

· Responsible for end to end Talent Acquisition including planning and strategizing for deliverables, sourcing and attracting candidates through various active and passive channels; candidate engagement; stakeholder management; reporting; database management etc.

· High end ownership of the deliverables.

· Focus on priorities, drive & deliver successfully.

· Maintain effective communication with the hiring managers and candidates.

· Build influential candidate relationships throughout the process.

· Follow and practice latest recruitment trends and strategies.

· Build and maintain network of potential candidates through proactive market research and networking.

· Proactively resolve bottle necks.

· Prepare and submit timely progress reports to various stakeholders.

· Involve in various initiatives for process improvement and talent branding

What are we looking for?

· Proven 7-10 years of experience in technical recruitment with excellence in hiring across levels, stakeholder management, database management, reporting etc

· Ability to manage a team of recruiters and sourcers

· Expertise in stakeholder management and leading an entire unit of hiring independently

· Possess the ability to assess candidates against profiles and the culture

· Strong understanding about engineering and product requisitions

· Demonstrated ability to manage competing priorities and work under tight timelines

· Excellent communication and interpersonal skills

· Impeccable multitasking and organizational skills

· Always pushing the limits

· Excellent relationship building and analytical skills

· Knowledge of latest recruitment trends and practices

· Proven skills in attracting candidates through various social media channels

· Detailed oriented, organized, discrete and dedicated professional

About Us

Welthungerhilfe is an international aid agency headquartered in Germany with its vision for “Zero Hunger by 2030”, the second sustainable development goal set by the UN. It has thousands of programs fighting hunger in more than 30 countries. Welthungerhilfe (https://www.welthungerhilfe.org/">https://www.welthungerhilfe.org)  (https://www.childgrowthmonitor.org/">https://www.childgrowthmonitor.org).

Child Growth Monitor (CGM) is Welthungerhilfe’s digital innovation project leveraging AI to fight child malnutrition. Around 200 million children around the world are suffering from malnutrition. Malnutrition contributes to one-third of the deaths of children under the age of five. In the fight against malnutrition, detection is the first important step, but this is not an easy task: Measuring children with traditional methods is still a complex, slow, and expensive task, frequently resulting in poor data and wrong assessments of the child’s health. Early detection of malnutrition becomes the key to initiating treatment, minimizing the risk of complications, and saving lives by reducing the chances of death to a great extent.

Our solution to measure children replaces hardware (bulky measuring boards and physical scales) with off-the-shelf cell phones and AI. CGM uses augmented reality-enabled smartphones to record 3D scans of children. Artificial Intelligence is used to predict their height, weight, and middle upper-arm circumference needed to know the nutritional status of the children.

This role concerns a full-time assignment (Consultant role) working for Welthungerhilfe’s CGM project. This will convert to Full-time employment (payroll) in 1^st quarter of 2023 latest. We are in the process of setting up CGM as a registered social business in India and Germany.

What you would do to help us save millions of children's lives

You, as an Engineering Manager responsible for end-to-end software development and delivery including ownership of the components/features owned by the individual’s teams and required to be an individual contributor too. Responsible for managing and coordinating resources and processes in order to achieve quality & timely milestones of product development, this will result in transforming the lives of children, their families, community at large globally.

Your Responsibilities

• Be a highly technical, hands-on manager for a team of 8 -15 product development teams including QA to execute agile development sprints.
• Interfacing with the frontend/backend/ML/AI/DevOps team to develop end-to-end APIs, systems, and architectures.
• Building, communicating and executing robust development, documentation, and product engineering processes
• Define Strategy and Architecture for the new and existing suites of algorithms and their underlying systems.
• Work closely with data scientists, Data Engineers, Product managers, and analysts to develop analytics and ML-driven services that serve ML predictions, and generate data, Insights, and recommendations based on large amounts of data.
• Establish scalable, efficient, automated processes for data analyses, model development, validation, and implementation
• Contribute to and promote good software engineering practices across the team
• Coach, lead, and manage a dynamic team of Software and AI/ML Engineers to meet organizational objectives and grow their professional skills and capabilities.
• Communicate clearly and effectively to technical and non-technical audiences equally well
• Actively contribute to and reuse community best practices.

Technical Skills Required:

• Must be a hands-on engineering leader as this role involves rearchitecting and reimplementing systems working alongside the engineers.
• Hands-on development experience using Python (Flask for backend), React, React Native, Nodejs, Vuejs, JavaScript, API Development, MySQL, PostgreSQL, and Native Azure cloud development. (You may not need to demonstrate expertise in each of them but have some experience to manage related engineering divisions)
• Ability to coordinate across different products, engineering tasks, and implementing the modules along with scalability, security, and extensibility in mind.
• Well-versed in Flask-Python stack with backend tools such as Kubernetes etc.
• Should possess strong programming skills to write algorithms and understanding of agile development, CI/CD, sprints, code reviews

Eligibility:

• 10+ years of software development experience using an Agile development process with 3+ years of management experience.
• 2-3 years of experience working with a Growth Stage Start-up is desirable.
• Prior experience with creating and maintaining solution architecture
• Minimum of a Bachelor's degree or equivalent in Computer Science, Information Technology, Engineering, or a related field
• Demonstrated track record in building and recruiting robust high performing teams

Personal Traits

• Smart, quick learner, proactive, comfortable working with unknowns and dynamically evolving requirements
• Strong analytical and problem-solving skills
• Excellent oral and written communication skills (interpersonal)
• Proven ability to hire, mentor, coach, and lead a team to success

What You'll Get

• Working with a globally distributed team and partners such as UN agencies, Microsoft, Scientific Research Institutions across the world, etc.
• Flexible work culture & tons of learning curve
• Competitive salary package based on expertise and relevant experience.
• Chance to shape a disruptive AI-driven project to achieve the 'Zero Hunger by 2030' UN goal.

Hiring Process

• You apply
• [30 min] Preliminary discussion with HR
• [60 min] In-depth interview: Domain/Technical round screen with Head of Product / The product team
• [Optional] Scenarios-based recommendation/Culture fit phase- Where you work with us virtually for two days and suggest what's good and improvement areas. Also currently, we gauge our cultural fit with you. [Note- It’s not paid work]
• [60 min] In-depth interview: Final round screen with the Leadership team
• The next day, we evaluate your interview performance, recommendations, and cultural fit.
• Over the next 2-3 days We check references/background and inform you about the hiring decision (Yes or No with feedback)

Diversity at Child Growth Monitor:

We are dedicated to creating an inclusive environment for everyone, regardless of gender identity, sexual orientation, race, ethnicity, migration background, national origin, age, disability status, or caregiver status. We celebrate diversity and are committed to creating an inclusive environment for all employees. Diversity & Inclusion makes us better.

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• Driving and overseeing a team of Customer Service Associate's via outsourced partners to ensure they are providing an exceptional customer experience
• Mastermind creative ways to deliver an exceptional customer experience
• Developing and overseeing the implementation of customer service protocols
• Resolving complex customer problems or disputes in a professional manner
• Coaching and supporting team members to help them meet departmental goals
• Maintaining and documenting records of customer interactions for training purposes
• Preparing monthly and quarterly departmental reports to determine whether KPIs are being met and adopting methods for improvement wherever necessary

What you need to have:

• Graduation degree or equivalent would be mandatory, BE/BTech/Post Graduation degree would be desirable.
• 5+ years prior experience in customer-facing roles
• Proven experience in a leadership role is required
• Excellent communication skills and the ability to anticipate the needs of customers
• Must demonstrate strong analytical thinking skills
• Should possess strong problem-solving skills and the ability to make sound judgement calls 
• Superior organizational and time management skills 
• Innovative, creative thinking skills to ensure the organization is providing a cutting-edge customer experience
• Expertise in MS Excel, Word and PowerPoint 
• Customer Handling Experience in Fintech Setup Mandatory       

To be responsible for delivering all facets of recruiting throughout the organization through the development of present and future recruiting plans, employing traditional sourcing strategies and resources as well as developing new, creative recruiting ideas, and ensuring successful execution of all the hiring requirements of the organization. Should possess excellent reporting skills with Excel.

Primary Responsibilities:

• Ownership of Respective Unit recruitment process (Requisition, strategizing & planning recruitment events, monitoring, measuring, controlling, and continuous improvement).
• End-to-end Recruitment cycle (Sourcing/Selection/ on-boarding / Process compliance/ MIS)
• Would Individually be responsible for fulfilling all roles assigned
• Implement creative sourcing strategies for future & current open positions & execute them with minimal direction.
• Define recruitment SLAs, establish metrics, and create MIS.
• Identify effectively utilize the various resource of recruitment to ensure target achievement.
• Plan and strategize recruitment drives.
• Bring in continuous improvements in sourcing, interview & selection process.
• Create and maintain job Descriptions for all positions and establish competency levels.

QUALIFICATIONS and EXPERIENCE:

• Qualifications: PG in HR (MBA, PGDM, PGP etc) / B.E, BTech
• Experience: 6-10 Years Experience
• Professional skills: Expert knowledge of sources of talent and recruitment, IT skills, technologies & industry. Preferred from Product Engineering / Product Support / Apps domain with bulk-hiring experience

ADDITIONAL COMPETENCIES:

• Excellent communication skills and ability to engage and influence senior executives and delivery managers.
• Decision-Making: Ability to make decisions that impact the success of assigned recruitment activities, i.e. results, deadlines, and budget and involves team members in making decisions to ensure senior and executive management is informed of the Company's ongoing recruitment process and future plans.
• Ability to delegate effectively and acknowledge accomplishments.
• Presentation Skills: able to demonstrate a sound knowledge of the subject matter expert ability to deliver information in a clear, concise, and logical manner and use audio-visual media to enhance presentations.
• Reporting Skill: Ability to create reports using various formulas in Excel (Vlookup, Pivot Etc)