Loading...

{{notif_text}}

The next CutShort event, {{next_cs_event.name}}, will happen on {{next_cs_event.startDate | date: 'd MMMM'}}The next CutShort event, {{next_cs_event.name}}, will begin in a few hoursThe CutShort event, {{next_cs_event.name}}, is LIVE.Join now!
{{hours_remaining}}:{{minutes_remaining}}:{{seconds_remaining}}Want to save 90% of your recruiting time? Learn how in our next webinar on 22nd March at 3 pmLearn more

Locations

Chennai

Experience

1 - 3 years

Salary

{{300000 / ('' == 'MONTH' ? 12 : 100000) | number}} - {{600000 / ('' == 'MONTH' ? 12 : 100000) | number}} {{'' == 'MONTH' ? '/mo' : 'lpa'}}

Skills

Tech Support
Customer Success
Customer Relationship Management (CRM)

Job description

We are hiring a Customer Success Associate with the passion to walk that extra mile and flair to engage with customers by providing exceptional customer support. Responsibilities Own and drive resolution to customer requests for product specific workflow and how-to questions Interact with customers and determine knowledge gaps within HappyFox knowledge base Participate in continuous product training to drive improvement in support quality Edit, post and take responsibility for the quality of knowledge base articles Proactively assist customers by optimizing article content and titles, keeping in mind the searchability for solutions through support center Work with the sales team to assist in activities that include but not limited to: setting up the application for new customers, solving queries, directing them to relevant knowledge base article and educating them to help themselves, drive community forum engagement Take ownership of support tickets, adhering to SLAs and resolution time commitments Requirements Proven work experience and passion to work in customer support for a technology based B2B organisation Demonstrated competencies including procedural and technical writing, managing customer relations, and a stong technical acumen Knowledge and familiarity with social media platforms Ability to manage ticket priorities based on urgency and customer profile Self-motivated, flexible, and a team player with the ability to produce quality results in a dynamic set up Outstanding verbal and written communication Excellent organisational and follow-up skills; project management skill is preferred Prior experience working with a SaaS based technology product (optional) Worked for a bootstrapped high growth startup (optional)

About Tenmiles Technologies

Tenmiles Technologies is a leading software product company based out of Chennai, India. It is a home to products like HappyFox, Helpdeskpliot and Doattend.

Founded

2000

Type

Product

Size

51-250 employees

Stage

Bootstrapped
View company

Similar jobs

Technical Sales Executive/Tech Support

Founded 2011
Products and services{{j_company_types[3 - 1]}}
{{j_company_sizes[2 - 1]}} employees
{{j_company_stages[1 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Noida
Experience icon
3 - 7 years
Experience icon
2 - 3 lacs/annum

Responsibilities: o Working with customers/employees to identify computer problems and advising on the solution o Logging and keeping records of customer/employee queries o Analysing call logs so you can spot common trends and underlying problems o Updating self-help documents so customers/employees can try to fix problems themselves o Working with field engineers to visit customers/employees if the problem is more serious o Testing and fixing faulty equipment Skills: • An ability to assess each customer/employee's IT knowledge levels • Ability to deal with difficult callers • Good analytical and problem solving skills • Good interpersonal and customer care skills • Good accurate records keeping

Job posted by
apply for job
apply for job
Ruchi Purang picture
Ruchi Purang
Job posted by
Ruchi Purang picture
Ruchi Purang
Apply for job
apply for job

Tech Support Engineer

Founded 2016
Products and services{{j_company_types[1 - 1]}}
{{j_company_sizes[2 - 1]}} employees
{{j_company_stages[2 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Pune
Experience icon
0 - 2 years
Experience icon
3 - 6 lacs/annum

Provide Technical Customer Support. Act as a bridge between our in-house Customer Success Team and Engineering team. Make sure issues reported by end users are reproducible, dig deep on client and server side to get logs and metadata, create issues internally. Occasionally you will be asked to write scripts to automate few of the routine ops tasks and work on any other Dev Ops tasks as well. This role will eventually mature into a Jr. DevOps Engineer.

Job posted by
apply for job
apply for job
Vishwesh Jirgale picture
Vishwesh Jirgale
Job posted by
Vishwesh Jirgale picture
Vishwesh Jirgale
Apply for job
apply for job

Senior Tech Support Engineer

Founded 2015
Products and services{{j_company_types[1 - 1]}}
{{j_company_sizes[2 - 1]}} employees
{{j_company_stages[2 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Bengaluru (Bangalore)
Experience icon
5 - 10 years
Experience icon
20 - 25 lacs/annum

Senior Technical Support Engineer Job Description: The RedLock Support team is looking for a highly motivated Senior Technical Support Engineer to join our Global Technical Support team. The ideal applicant will be self-directed, well organized, articulate, and a team player. The Senior Technical Support Engineer will work closely with our enterprise customers to troubleshoot and resolve issues to satisfaction. Responsible for the review of your own individual case backlog and providing technical and case management advice to junior members of the team along with leveraging established relationships with other teams including Engineering, Sales, Professional Services and outside Vendors. As a member of the RedLock Technical Support Team, the candidate will play a key role in developing and maintaining a strong customer perception of support quality, bringing customer and support analyst feedback into engineering, and working with engineers in the escalation of challenging cases. This role requires exceptional customer centricity, team building, a motivational style and analytical skills. The right candidate is truly passionate about customer success and has a proven track record to talk about! Responsibilities Key hands-on and customer-facing role in the Technical Support group who will be responsible for supporting the RedLock SaaS platform remotely Demonstrated capabilities in leading support activities like incident logging, initial troubleshooting, doing root cause analysis, updating knowledge base, logging updates, interacting internal, external stakeholders, ensuring SLAs are adhered in terms of issue resolution, communication and appropriate adherence to incident management procedures Closely interact with enterprise customers in leading technical support of RedLock product issues Closely collaborating with engineering teams in thoroughly understanding the technical aspects of the solution provided for self-reliant delivery and support to enterprise customers Act as an SME (Subject Matter Expert) for RedLock products and demonstrate a solid technical understanding of the entire RedLock solutions ecosystem Participate in a 24x7 shift rotation Qualifications 5+ years of experience in a customer-facing role supporting security or enterprise software products, preferably 2+ years of SaaS experience Shell Scripting and knowledge of Java and Python. Good understanding of cloud platforms such as AWS, Microsoft Azure and/or Google Cloud Platform Strong troubleshooting skills Ability to work with a rapidly evolving product and leading-edge customers Self-starter and motivated to work in a high growth and fast paced environment Understand the product direction and customer use-cases and provide input on product and code changes through all points of the product cycle. Entrepreneurial drive and work ethic, self-motivated, results oriented and demonstrated ability to add value and succeed in a fast-paced environment. Good analytical and troubleshooting skills. Excellent verbal and written communication skills Excellent organization, project management, time management, and communication skills Ability to work independently and to deliver on detail as well as strategy About RedLock RedLock enables effective security governance across Amazon Web Services, Microsoft Azure, and Google Cloud environments. The RedLock Cloud 360TM platform takes a new AI-driven approach that correlates disparate security data sets including network traffic, user activities, risky configurations, and threat intelligence, to provide a unified view of risks across fragmented cloud environments. With RedLock, organizations can manage risks, validate architecture, and enable security operations across cloud computing environments. Global brands across a variety of verticals trust RedLock to secure their public cloud computing environments. RedLock has received a number of industry accolades including finalist for Most Innovative Startup at RSA 2017, CRN Emerging Vendors in Security 2017, and TiE50 Winner 2017.

Job posted by
apply for job
apply for job
Shanti Nallacheruvu picture
Shanti Nallacheruvu
Job posted by
Shanti Nallacheruvu picture
Shanti Nallacheruvu
Apply for job
apply for job

Tech Support Engineer

Founded 2016
Products and services{{j_company_types[3 - 1]}}
{{j_company_sizes[2 - 1]}} employees
{{j_company_stages[3 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Pune
Experience icon
5 - 10 years
Experience icon
7 - 17 lacs/annum

We are looking to hire a support engineer who is an expert in troubleshooting, quick learner and provides excellent experience to customers. In this position, the engineer shall interact with sys-admin/DevOps engineers of the customer and help them solve issues arising in their OpenStack/Kubernetes installation. This role involves continuous learning and sharpening of OpenStack skills. Apart from providing support to customers, the role involves creating and maintaining automation systems which help reduce human involvement in resolving incidents.

Job posted by
apply for job
apply for job
Girish Shilamkar picture
Girish Shilamkar
Job posted by
Girish Shilamkar picture
Girish Shilamkar
Apply for job
apply for job

Tech Support Engineer

Founded
Products and services{{j_company_types[ - 1]}}
{{j_company_sizes[ - 1]}} employees
{{j_company_stages[ - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
NCR (Delhi | Gurgaon | Noida)
Experience icon
1 - 3 years
Experience icon
3 - 6 lacs/annum

We have 2 products in the learning (www.chalopadho.com) and assessment (www.assessprep.com) space. Very high focus on customer satisfaction. Looking for someone who's committed and takes ownership of their work. Will need to support our international schools (teachers/students) with any issues. Should have very good communication skills. We like to keep our team small and efficient. Flexible work timings and chill workplace.

Job posted by
apply for job
apply for job
Shikhar Sethi picture
Shikhar Sethi
Job posted by
Shikhar Sethi picture
Shikhar Sethi
Apply for job
apply for job

Tech Support

Founded 2004
Products and services{{j_company_types[3 - 1]}}
{{j_company_sizes[2 - 1]}} employees
{{j_company_stages[1 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Mumbai
Experience icon
1 - 3 years
Experience icon
1 - 3 lacs/annum

Job Responsibilities: Responsible for providing assistance to end-users who’re using our products (Online Platform) Catering to queries related to platform Taking care of users Onboarding process Skill Set Required: Good communication skills Good Technical Skill (for using online platform) Graduate Good analytical and problem solving skills Good interpersonal and customer care skills

Job posted by
apply for job
apply for job
Manish Hingar picture
Manish Hingar
Job posted by
Manish Hingar picture
Manish Hingar
Apply for job
apply for job

Web Solution Specialist

Founded 1997
Products and services{{j_company_types[1 - 1]}}
{{j_company_sizes[4 - 1]}} employees
{{j_company_stages[3 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Mumbai
Experience icon
0 - 3 years
Experience icon
2 - 3 lacs/annum

● Troubleshooting, resolving all technical issues related to our software and the range of products and services it provisions. ● Interacting with clients via. live chat, web based systems, online forums and telephone to resolve their problems and gather feedback. ● Testing & analysis of all products & services. ● Identifying any bugs/issues in the system and assisting in their resolution. ● Recording, tracking and reporting problem activity ● Building strategies to improve efficiency, profitability, and quality of service ● Reviewing existing product/feature documentation; publish documentation in internal knowledge. Detailed Requirements: ● Must be customer focused and willing to do whatever it takes to resolve the customer issue. ● Strong customer interaction skills and ability to work in a variety of customer situations. ● Outstanding written and verbal communication skills ● Ability to solve complex problems quickly, inventively and resourcefully. ● Good working knowledge of computers and the internet; strong ability to develop new skills. ● Should be able to provide project foresight in tracking, interpreting and resolving issues and aiding software implementation.

Job posted by
apply for job
apply for job
Bobby Rathod picture
Bobby Rathod
Job posted by
Bobby Rathod picture
Bobby Rathod
Apply for job
apply for job

Custom support executive - shycart.com

Founded 2012
Products and services{{j_company_types[2 - 1]}}
{{j_company_sizes[1 - 1]}} employees
{{j_company_stages[3 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Chennai
Experience icon
0 - 1 years
Experience icon
1.2 - 1.5 lacs/annum

Looking for customer support executive who can handle calls, emails & online chats for shycart.com

Job posted by
apply for job
apply for job
Vivek Raja picture
Vivek Raja
Job posted by
Vivek Raja picture
Vivek Raja
Apply for job
apply for job

Tech Support Engineer,

Founded 2014
Products and services{{j_company_types[3 - 1]}}
{{j_company_sizes[3 - 1]}} employees
{{j_company_stages[2 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Pune
Experience icon
0 - 2 years
Experience icon
1 - 3 lacs/annum

Tech Support 00118 Communication Skills Newworking Firewall window systment Office 365 MS-Office

Job posted by
apply for job
apply for job
Vikas Mantute picture
Vikas Mantute
Job posted by
Vikas Mantute picture
Vikas Mantute
Apply for job
apply for job

Tech Support Engineer

Founded 2014
Products and services{{j_company_types[3 - 1]}}
{{j_company_sizes[3 - 1]}} employees
{{j_company_stages[2 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Pune, Balewadi, Baner
Experience icon
0 - 3 years
Experience icon
1 - 4 lacs/annum

Support to all over company atmosphere Team for Application, system, software & hardware. Achievement of customer satisfaction. Installation of System / computer hardware Machine & security firewall on customer machines. Trouble shooting. Minor software solution, adjustments & restoration of equipment's. >>> KT & Training will be provided. <<<<

Job posted by
apply for job
apply for job
Vikas Mantute picture
Vikas Mantute
Job posted by
Vikas Mantute picture
Vikas Mantute
Apply for job
apply for job
Want to apply for this role at Tenmiles Technologies?
Hiring team responds within a day
apply for this job
Why apply via CutShort?
Connect with actual hiring teams and get their fast response. No 3rd party recruiters. No spam.