Tech Support Engineer

Role - Manager (Programmatic)

About Company :-

Our Client is the world’s largest media investment company and is a part of WPP. In fact, we are responsible for one in every three ads you see globally. We are currently looking for a Manager -Social to join us. As part of the largest media agency in India, you’ll have the opportunity to leverage the scale that comes with the job. You will become an integral part of this growing team and will be working with both internal teams and external parties to ensure campaign delivery objectives are met.

This team is responsible for delivering international solutions, particularly in APAC & EMEA, with some global influence. You will enjoy working in a collaborative team environment and will hold a ‘can do’ attitude with the passion to learn and grow.

At APAC, our people are our strength, which is why fostering a culture of diversity and inclusion is important to us.

What your day job looks like at GroupM-Hub:

·        Develop strong relationships with counterparts in Hub regional teams (Europe, U.S., Asia)

·        Lead the training and growth of your local programmatic team

·        Enforce DV360 and TrueView best practices with a focus on platform expertise, consistency, and quality of work delivery

·        Be accountable for consistent work delivery to regional teams by ensuring a high quality of output

·        Serve as point of escalation for your team and take ownership of resolving challenges

·        Provide career development and coaching for your team

·        Line manage 2-5 direct reports with as many as 10 indirect reports

·        Provide timely and actionable feedback to the team to aid in their development, improvement, and progress. Provide awareness and recognition for jobs well done

·        Provide support to in capacity planning & resource management for the team

·        Present strong and effective communication across all level.

What you’ll bring:

·        Working experience in Agency, Trading Desks or Programmatic Tech Partners

·        Actual Campaign execution experience with most of the local programmatic players as well as measurement providers

·        Familiar with DSP and exchange revenue streams and be able to negotiate trading benefits

·        Existing relationships with publishers, programmatic product partners, as well as data providers in the local market

·        Knowledge of different programmatic trading models and their implications to both advertiser’s inventory quality and publisher monetization strategies

·        Being able to articulate difficult technical concepts to non-technical people such as explaining lookalike modeling and cookie mapping to the lay person.

Minimum qualifications:

·        3+ year's professional experience with digital media preferably within a media agency/trading desk

·        Experience in Google Marketing Platform (DV360, CM, GA360).

·        Experience in top AdTech & MarTech platforms.

·        Experience in Client Decks, Programmatic Strategy, New Pitches, etc.

·        Hands on experience and knowledge on programmatic platforms.

·        Clear thought process & strategy to build on existing businesses.

·        Competent in all Microsoft office software

As a Manager- Visual Product Design, you will lead and manage the entire design process from ideation to execution of company products. We are looking for someone who can

focus on the functionality and overall visual elements that enhance the client’s ability to navigate within digital products effortlessly.

Job Responsibilities

• Oversee new product and enhancements' design process, ensuring

a consistent and user-friendly experience.

• Mentor associate designers, providing guidance and feedback to help them nurture their skills.

• Work closely with product managers, engineers, and other stakeholders to align design vision with business goals and technical constraints.

• Strategically plan and create visual aids like wireframes, storyboards,

prototypes, user flows, process flows, and site maps to articulate and

showcase user interface designs.

• Present product design ideas to leadership and take direction whenever necessary.

• Showcase great UX and UI solutions, having worked on initiatives end to end from Product Discovery to continuous improvements.

• Provide feedback on existing or newly developed user experiences to the engineering team.

• Develop and maintain design systems, ensuring consistency and efficiency in our digital products.

• Stay up-to-date with the latest UI trends, techniques, and technologies.

• Collaborate closely with cross-functional teams, including engineering and product management to define and implement innovative solutions for product direction, visuals, and experience.

• Take ownership of meeting deadlines and delivering high-quality results on time.

Skills & Qualifications

• Any Bachelor’s or Master’s degree or any other design-related field of study.

• 10+ years of experience as a product designer, with a strong portfolio

showcasing your work.

• Strong portfolio demonstrating UI design skills and experience in creating design systems and components.

• Experience with responsive design and an understanding of the nuances of designing for various devices and platforms.

• Strong understanding of user-centered design principles and best practices.

• Demonstrate high proficiency in Figma, encompassing component creation and management, prototyping, and collaboration features, along with excellent visual design skills and a keen sensitivity to user-system interaction.

• Excellent communication skills, able to clearly articulate design decisions and work collaboratively with non-design stakeholders.

• Ability to solve problems creatively and effectively with a passion for creating user-centric solutions which will require high level of creativity and initiative to bring innovative ideas to the table.

About the Company

iTech India is a premier digital transformation services organization established in 2003. With over 21 years of operations, we have achieved significant milestones by serving a diverse range of domestic and international clients. Our team of over 400 employees operates from multiple locations. Our mission is to drive the success of our clients by delivering innovative solutions and exceptional service. We specialize in providing end-to-end digital transformation services that enable businesses to leverage cutting-edge technologies and optimize their operations. Our expertise spans across various domains, including software development, IT consulting, data analytics, and more. Join us at iTech India, where we are committed to making a difference through technology and innovation.

About the Role:

We are looking for ambitious sales professionals to join our team. The Inside sales executive is responsible for bringing clients onboard in the US Market. They will be creating visibility through high volume of Lead Generation, cold calling, targeted email campaigns and networking.

Key Responsibilities:

• Understand offerings clearly to effectively communicate with prospects and result oriented and aggressive.
• Know and understand the assigned territory.
• Validate and Manage assigned Target Accounts on CRM.
• Effective Prospecting (via cold calling, inbound calls, emailing, and networking).
• Tailor pitch according to account/contact profile and effectively engage a prospect (at various stages of sales cycle cold call/follow-up).
• Good Knowledge of tools like LinkedIn Sales Navigator, ZoomInfo & other tools.
• Qualify by BANT (Budget Authority Need & Time).
• Present value prop over telecon and web sessions to Leaders as per the account profiling.
• Engage the Sales team / Support Team as and when needed.
• Working with internal teams to get SOW/Proposals in line with client discussions Negotiation/Closure.
• Work closely with Sales Manager and support in engaging with Key Accounts by qualifying prospects and drive new opportunities.
• Strives to meet or exceed Lead targets on a daily, weekly, monthly, and quarterly basis.

Key Requirements and Skills

• A bachelor’s degree in Sales and Marketing or an MBA with Sales and Marketing Specialization.
• 2 - 5 years’ experience in IT Services Sales for International markets.
• Excellent communication skills (especially engaging customers over the phone and email).
• Organized, disciplined, and a Hunter by choice.
• Key Skills: Business Development, Inside Sales, International Sales, and Sales

About Apexon:

Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. For over 17 years, Apexon has been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Our reputation is built on a comprehensive suite of engineering services, a dedication to solving our clients’ toughest technology problems, and a commitment to continuous improvement. We focus on three broad areas of digital services: User Experience (UI/UX, Commerce); Engineering (QE/Automation, Cloud, Product/Platform); and Data (Foundation, Analytics, and AI/ML), and have deep expertise in BFSI, healthcare, and life sciences.

Apexon is backed by Goldman Sachs Asset Management and Everstone Capital.

To know more about us please visit: https://www.apexon.com/

About the role:

This role will help build and support the data factory, keying and Linking and Credit Products on Azure. The role will also in addition automate Infra as a code to protect data, performance, secure product and customer interactions. Configure and deploy tools to leverage operational metrics to support customers with sys on glass monitoring and via alerts to help with L2 and L3 support.

Responsibilities:

• Contribute to all phases of the development lifecycle
• Produce well-designed, testable, efficient quality code
• Ensure designs comply with specifications
• Prepare and produce releases of software components
• Support continuous improvement and innovation
• Produce quality documentation for the support teams
• Troubleshoot / Diagnose issues and identify appropriate solutions

Requirements:

• Bachelor’s degree in Computer Science, Computer Engineering or equivalent experience required.
• 8 to 12 years of experience designing, developing and implementing software applications and hands-on experience with large-scale applications at large institutions with technologies like Java/J2EE, Spring, Spring Boot, producing & consuming REST API’s.
• Experience with front-end / UI technologies – ReactJS, JavaScript, HTML CSS
• Strong expertise on Kafka, event-driven architecture
• Strong experience using one or more Relational & non-relational NoSQL databases (Oracle, SQL Server, Cosmos DB, MongoDB, Cassandra, Redis).
• Expertise in Security, IAM Policies and Networking.

Great to Have:

• Experience with Kubernetes, Openshift
• Experience with Azure Event Hub, Azure Blob Storage, Stream Analytics.
• Practical experience with the end-to-end DevOps CI/CD pipeline including one or more of the following: Azure DevOps, Jenkins, Maven, Gitlab, and SonarQube.
• Strong experience on event-based architecture leading strategy, governance and execution of event-based architecture at large institutions.
• Financial services industry experience.
• Experience with analytics and performance monitoring.
• Knowledge of Test Driven Development (TDD) and/or Behavior-Driven Development (BDD).
• Experience in the day-to-day practicalities of Agile software Product Development Lifecycles such as Scrum, SAFe, DAD, Lean-Agile, Kanban, etc.

• Manage relations with existing clients, make client reports and quotations.
• Onboard new clients on our mobile application and maintain a healthy relation with them by catering to every infrastructural material and other requirements
• Set up and conduct business collaboration meetings with companies and our suppliers.
• Identify new avenues of growth, suggesting and building campaigns which can benefit the overall performance of the sales department.
• Convert leads to business with lead generation, customer interaction, and persuasive skills
• Meet weekly, monthly, and annual sales quotas through the successful implementation of sales and marketing strategies and tactics.
• Communicate with various target groups, understanding their needs, maintaining relationships 
• Identify sales leads, pitch services to new clients, and maintain a good working relationship with them.
• Work with the internal product and management teams to increase sales opportunities for the organization

Responsibilities

Providing a strong leadership for the Tech QA department to move to greater heights of value and maturity.

Develop functional and performance test plans and cases for internal and external facing software systems

Driving tools and frameworks for functional automation and performance  testing

Participate in required activities and validation gates running up to a General Availability release

Building a strong, highly motivated, vibrant, innovative and highly engaged teams

Building a strong competence in project management, process management and QA practices

Responsible for the delivery from the project management, improvements in software engineering practices, process adoption and quality aspects of all the releases of products and features.

Responsible for all the projects managed and stakeholder satisfaction

Responsible for the quality of the deliverables signed off by the QA teams

Responsible for building a  strong knowledge base in product, domain and functional areas

High level of maturity in delivery management in terms of project planning, execution, quality and stakeholder expectation management

Active participation and contributions in organization building activities across divisions

Influence, collaborate and communicate effectively with various leaders

Work in fast paced development environment, interacting with product owners, developers and other stakeholders across the globe

Demonstrates a product engineering mindset, ability to strategize and implement the vision & mission

Ideal Candidate Profile

7 to 15 years of product QA experience, with at least 2 years of experience as QEM or EM

7+ years of experience as a SDET/automation engineer

5+ years of experience Testing software for mobile applications/ web applications on devices(Android/IPhone)

Bachelor's or Master's degree in engineering, or equivalent technical domain

Preferably with product based startup experience

Should have built automation competency using selenium, appium, web services and performance testing

Knowledge and application of concepts such as continuous integration, continuous build, dev ops.

Shows creativity and initiative to improve Test coverage and effectiveness.

Strong competency in project management, process management, Product quality management, people management and delivery management skills and experience

Good understanding and experience in working product development organisations, B2C product line, and mobile products.

Ability to mentor teams and guide them to identify http://solutions.good/">solutions.

http://solutions.good/">Good working experience in test strategies, planning, estimation and test automations

Strong people management skills including building, enabling, managing, retaining highly talented team of engineers with varied level of experiences and expertise

Excellent  communication – oral, written, presentation and interpersonal skills

Good leader who believes in influencing, collaboration and teamwork

High in energy, confidence ability to adapt to fast pace development

Shows creativity and initiative to improve Test coverage and effectiveness.

Experience running teams using the Scrum method for agile software development preferred

process of managing a business for millions of Indian MSMEs.

The software allows users to create business transactions, share them with their

customers, manage their inventory, keep track of their receivable/payable and manage

end-to-end taxation.