Tech Support Engineer

at Tenmiles Technologies

Posted by Sharon Samuel

"JOB DESCRIPTION TECHNICAL ASSOCIATE\n1.\tWork with International Clients (US UK AUS). \n2.\tSales and Delivery of Technical Service and Support for APPLE(iOS, MAC) \n3.\tTroubleshoot and resolve client tech issues related to MAC Deskstop, ipad, iPhones\n4.\tFixation of Virus & Malware Intrusion Etc. \n5.\tWell known company in delivering outstanding customer by performing accurate and timely technical troubleshooting to resolve issues.\n6.\tMicrosoft certified\n \nJOB SPECIFICATION: \n1.\tFluent English Communication Skills. \n2.\tUndergraduate / Graduate \n3.\tAttention to detail. \n \nOFFERING: \nSALARY + INCENTIVES (BEST IN TRICITY) + CAB FACILITY + ONE MEAL \n \nKEY ACTIVITIES: \n1.\tProvide Technical Support to International Customers through REMOTE. \n2.\tProviding Technical Support related to any of the Product lines like computers, laptops, Operating system (Windows, iOS, Android), browser, email, chat , anti-virus, firewall, router, printer, scanner, computer hardware etc."

"Location: Chennai\n\nExperience: 0 -2 years\n\nShift: Rotational (will include UK & US shift)\n\nJob Responsibilities: \n\nHandle technical support related queries for customers.\nProvide prompt, reliable and accurate information to customers.\nEnsure timely resolution while maintaining the highest level of quality support in every customer interaction.\nHelp customer resolve product related issues.\nHelp with product integration.\nEscalate issues to the appropriate department and ensure to solve the issue working with the L2/L3 team within SLA.\nRequirements: \n\nLogical thinker, multitasking, problem-solving skills\nExcellent verbal & written skills\nCustomer care skills\nAbility to prioritize workload\nAttention to detail.\nAbility to work well in a team\nExperience in application servers or relevant software development background"

"Top Skills: Must have neutral accent (Most important)\n\n1. Technical aptitude & ability to learn complex cloud apps\n2. Provide customer support via ticket-based help desk, or Skype calls.\n3. Ability to write technical user documentation with perfect grammar\n4. Excellent communication and presentation skills with neutral accent\n5. Familiarity with CRM systems and practices.\n6. Candidate with the technical background will be plus.\n7. Everything else that is required to become a true customer support champion"

"Tech Support\n00118\nCommunication Skills\nNewworking\nFirewall\nwindow systment\nOffice 365\nMS-Office"

"Chargebee is a PCI Level 1 certified recurring billing platform for subscription based SaaS and eCommerce businesses. Chargebee integrates with the leading payment gateways like Stripe, Braintree, PayPal etc. around the world to let you automate recurring payments. \n\nBeing a customer solution engineer for Chargebee means working with customers from the get-go - understanding their pain points, offering business intelligence, and customizing Chargebee to suit their every need."

"Basic coding knowledge is utterly required."

"● Troubleshooting, resolving all technical issues related to our software and the range of products and services it provisions.\n● Interacting with clients via. live chat, web based systems, online forums and telephone to resolve their problems and gather feedback.\n● Testing & analysis of all products & services.\n● Identifying any bugs/issues in the system and assisting in their resolution.\n● Recording, tracking and reporting problem activity\n● Building strategies to improve efficiency, profitability, and quality of service\n● Reviewing existing product/feature documentation; publish documentation in internal knowledge.\n\nDetailed Requirements:\n● Must be customer focused and willing to do whatever it takes to resolve the customer issue.\n● Strong customer interaction skills and ability to work in a variety of customer situations.\n● Outstanding written and verbal communication skills\n● Ability to solve complex problems quickly, inventively and resourcefully.\n● Good working knowledge of computers and the internet; strong ability to develop new skills.\n● Should be able to provide project foresight in tracking, interpreting and resolving issues and aiding software implementation."

"Job Responsibilities:\n\nResponsible for providing assistance to end-users who’re using our products (Online Platform)\nCatering to queries related to platform\nTaking care of users Onboarding process\n\nSkill Set Required:\n\nGood communication skills\nGood Technical Skill (for using online platform)\nGraduate\nGood analytical and problem solving skills\nGood interpersonal and customer care skills"

"KEY RESPONSIBILITIES:\n\nBe responsible for managing support tickets and deliver above-and-beyond support through email, phone and chat.\nEscalate issues if necessary and work closely with our engineering team to resolve those issues.\nProvide customer feedback to the product management team and help them in discovering insights for the product roadmap.\nAssist our sales stalwarts in converting prospects to customers.\nConstantly work towards streamlining the support process by analyzing support requests and publishing solutions as blog posts, forums and FAQs.\nCultivate and sustain an in-depth knowledge of Chargebee’s products and services.\nStay active in support forums and discussions. Welcome customers, encourage participation and gradually build a valuable support community."

"Customer Success Champion would be responsible for talking to the customers and helping them with their queries regarding our software product.\n\nResponding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner\nLogging Tickets (Incident / Service Request / Information Query) for every user interaction handled\nProviding first level support on our services via remote desktop calls if required\nRoute/Assign tickets to the appropriate support group, if necessary.\nIdentifying and escalating high-severity, priority issues \nUpdating Pending Tickets with timely, precise, accurate updates\nFollowing-up with end users, if necessary, for closure of pending tickets"