Tech Support Engineer

Job Description

Key Responsibilities

• Make outbound calls to prospective and existing customers to promote products/services
• Generate and qualify leads through telephonic conversations
• Explain product features, benefits, and pricing clearly to customers
• Achieve and exceed monthly sales targets and KPIs
• Handle customer objections effectively and close sales deals
• Maintain accurate records of calls, leads, and customer interactions in CRM systems
• Follow up on leads and nurture relationships to ensure conversions
• Coordinate with internal teams for smooth onboarding of customers

Must Have Skills:

1. 1+ Years in telesales/inside sales

2. Communication - Hindi, English - Expert

3. Converting leads into successful sales.

Good to have

1. Experience in selling D2C products

2. Healthcare experience

3. Ayurveda experience

Perks and benefits

Sales Incentives - more you sell the more you earn

Key Responsibilities

• Design and develop backend services using Django and Python.

• Architect and implement microservices-based solutions for scalability and maintainability.

• Work with PostgreSQL and Redis for efficient data storage and caching.

• Build and maintain RESTful APIs and ensure robust API design principles.

• Implement system design best practices for high availability and fault tolerance.

• Containerize applications using Docker and manage deployments with Kubernetes.

• Integrate with cloud platforms (AWS/Azure) for hosting and infrastructure management.

• Apply security best practices to protect data and application integrity.

• Collaborate with frontend, QA, and DevOps teams for seamless delivery.

• Mentor junior developers and conduct code reviews to maintain quality standards. 

Required Skills & Expertise

• Django/Python – Advanced proficiency in backend development.

Microservices Architecture – Strong understanding of distributed systems.

• PostgreSQL & Redis – Expertise in relational and in-memory databases.

• Docker/Kubernetes – Hands-on experience with containerization and orchestration.

• API Design & System Design – Ability to design scalable and secure systems.

• Cloud (AWS/Azure) – Practical experience with cloud services and deployments.

• Security Best Practices – Knowledge of authentication, authorization, and data protection.

Some of the key responsibilities of this candidate are:

• Understand the EdTech context
• Innovate, evaluate, and deploy various android and IOs Features 
• Ability to take ownership over your work.
• An understanding of React Native best practices and a commitment to following them.

• Experience with React Js, React Native, JavaScript including DOM Manipulation and JavaScript object model.
• Thorough understanding of React Native and its core Principles.
• Good Knowledge of HTML5, CSS.
• Familiarity with code versioning tools (Such as Git, SVN or Mercurial)
• Familiarity with RESTful APIs
• Good knowledge of database (MySQL, SQLlite, RealM etc ..)
• Familiarity with modern front-end build pipelines and tools.
• Experience with common front-end development tools such as Babel, Web pack, NPM etc.
• Experience with Native Mobile app deployment on App store and google play store.

1. Answering phones and explaining the services offered by the company.

2. Contacting existing clients as well as prospective clients.

3. Obtaining client information and other relevant data.

4. Asking questions to the client and understanding their specifications.

5. Resolving queries and issues related to the services.

6. Making recordings of all the sales phone calls and sales deals.

7. Maintaining the database of customers on a regular basis.

8. Suggest solutions based on customers’ needs and requirements.

• 3+ years of experience in Ruby / RoR
  • Experience with data files processing (xls, csv, json, xls, text: 834, NACHA, segments)
  • Experience working with relational databases (PostgreSQL)
  • Experience with Git
  • Good written and spoken English (Intermediate and higher)
  • Experience deploying Rails applications
  • RESTful API, JSON API

Will be a plus:
• Experience working with Unit and Integration Testing (Rspec, Capybara)
• Experience of integration with 3rd party systems and services and cloud technologies ( AWS stack: EC2, RDS, S3, etc.)
• Experience with RuboCop, JSHint/JSLint
• Experience with Microservice Architecture
• Knowledge of HTML5, CSS3
• Experience working with modern JavaScript frameworks — Ember.js, Vue.js

We are seeking a passionate DevOps Engineer to help create the next big thing in data analysis and search solutions.

You will join our Cloud infrastructure team supporting our developers . As a DevOps Engineer, you’ll be automating our environment setup and developing infrastructure as code to create a scalable, observable, fault-tolerant and secure environment. You’ll incorporate open source tools, automation, and Cloud Native solutions and will empower our developers with this knowledge. 

We will pair you up with world-class talent in cloud and software engineering and provide a position and environment for continuous learning.

Team Lead (L3 Technical Support) 

Job Description

PierianDx, a leader in the clinical genomics space, is currently seeking talented and motivated technical leads to lead the product L3 technical support teams. As a Technical Lead for L3 team, your duties will primarily be working with the customer success department on technical issues including software system design and maintenance. You will also be involved in directing team members and identifying/managing risk in collaborations with other teams.

To be successful in this role, you will need to gain extensive knowledge of PierianDx products (includes user workflow, user needs, end-to-end workflow, product architecture and design), problem-solving skills, knowledge of best practices and the software development life-cycle.

Location: Pune

Education

• Bachelors or Masters of Computer Science or related

Total years of experience - 6 to 13

Required Experience

• Must have experience in leading technical small to medium size teams.
• Full-Stack Software Development experience in both front end and back end technologies.
• Should be an outstanding programmer with 5 to 8 years of experience in PierianDx product-related technologies (e.g. AWS, Java, Spring Boot, Hibernate, microservices, Node.JS, React/Angular, SQL as well as No-SQL Databases, basics of Linux, Shell Scripting)
• Strong computer science fundamentals (OO programming, algorithms, data structures, databases).
• Experience with continuous integration infrastructure for software development such as Jenkins.
• Soft skills: Good Communication, Active listening, Influencing, Challenge self and team Experience with SQL and No-SQL Databases
• Demonstrated interpersonal skills including communication, mentoring, coaching, and the ability to interact with colleagues at all levels
• Dynamic, energetic, motivated, positive outlook.  Team player with good interpersonal skills
• Strong customer service and support focus with a desire to deliver a high-quality service
• Self-motivated and highly professional with the ability to lead and take ownership and responsibility
• Ability to multitask, work under pressure and to tight deadlines
• A desire to learn and improve skills and knowledge
• Adaptable and flexible to business demands
• Strong organisational and planning skill

Preferred Experince 

• Experience in developing software for medical devices (ISO 13485/IEC 62304)
• Experience with any Cloud Platform like AWS, GCP or Azure.
• Experience with Docker and anyone Container Orchestration Platforms like EKS, ECS, EKR, Kubernetes, Docker Swarm.
• Experience using Test Driven Development processes
• Experience working with FrontEnd Technologies (HTML, CSS, Javascript)
• Experience with MongoDB
• Experience with at least one dynamically typed language (Python, Node.js, Groovy).

Responsibilities

• Take ownership of providing technical support to the customer success team (for the issues they could not resolve in L1/L2). Examine potential areas for Service Improvement and recommend solutions/proposals to Product Management
• Work with Customer Success management and be aware of implementation projects and timelines; coordinate with project/program managers to plan and support release activities.
• Interact with internal and cross teams to troubleshoot and resolve complex problems. Develop, coordinate and promote the effective functioning of problem management activities across all of Pieriandx product & customer success teams.
• Provide technical leadership - Lead and prioritize the Application/Technical Support team’s workload. Guide team members to troubleshoot & resolve technical issues including software system design and maintenance.
• Contribute to the planning of application/infrastructure releases and configuration changes. Provide input to application/infrastructure scalability
• Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis
• Maintain application by regular monitoring, performance tuning and testing activities
• Ensure compliance with SDLC processes defined at organization level to meet quality goals set at product level. Ensure there are robust procedures and processes within the application support function remit.
• Stay up-to-date on product and process training required to create quality deliverables at each phase of product life-cycle. Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management).
• Maintain good working relationships with internal departments
• Design, prepare and conduct training relating to Problem & Incident Management
• Provide timely and expert advice on emerging trends and issues affecting Service Delivery and Support. Develop strategies to allow Application Support to manage resultant problems

Job Description – Senior Software Engineer - Front End

Aurigin is a deal origination platform that connects qualified investment opportunities to institutional investors around the world. We're dedicated to creating efficiency and true scale in this area of the investment banking industry. Aurigin provides thousands of live, curated transactions from late-stage VC to PE, M&A, and pre-IPO investments online, globally. Our proprietary matching software matches sell-side characteristics with buy-side investment criteria, generating high-quality matches in seconds in a confidential and non-disclosed manner. We have a hardcore startup culture, where everyone in the team partakes in the responsibilities of building this, in the fun and consequently the growth.

Qualification

B.Tech/B.E/M.Tech/MS or PhD in Computer Science or related technical discipline.

Job Description

You will be working on interesting technical challenges in a fast pace start-up environment.

The role requires solid programming experience along with demonstrated ability to take

ownership and drive solutions to closure. You will play a key role in architectural as well as

strategic product decisions.

Must Have

4-6 years of relevant software development experience

Extensive experience of building Web applications

Excellent proficiency in front-end technologies (NodeJS /JavaScript/HTML/CSS /Angular/Bootstrap/React and related frameworks)

Hand-on experience in building with React JS / Node JS

Experience with Responsive UI

Excellent knowledge of Algorithms, Data structures and Optimizations

Good to Have

Experience in C# or Java along with related frameworks

Hands-on experience in building REST APIs at scale

Experience with Python / ELK stack

Mandatory Requirement/ Preference:

- 4 years of experience for delivering enterprise solutions or products using full SDLC 

- 4 years of work experience with enterprise solutions for Microsoft platform (SQL Server, stored procedures, WCF, C#.net, Entity Framework) 

- Extensive knowledge and experience with creating and maintaining stored procedure in MS SQL Server.

- Working with WEB API added advantage