Tech Support Engineer

at Tenmiles

Tech Support Engineer

Tenmiles

Company

Home

Tech Support Engineer

at Tenmiles

Posted by Sharon Samuel

1 - 3 yrs

₹3L - ₹6L / yr

Chennai

Skills

Tech Support

Customer Success

Customer Relationship Management (CRM)

We are hiring a Customer Success Associate with the passion to walk that extra mile and flair to engage with customers by providing exceptional customer support. Responsibilities Own and drive resolution to customer requests for product specific workflow and how-to questions Interact with customers and determine knowledge gaps within HappyFox knowledge base Participate in continuous product training to drive improvement in support quality Edit, post and take responsibility for the quality of knowledge base articles Proactively assist customers by optimizing article content and titles, keeping in mind the searchability for solutions through support center Work with the sales team to assist in activities that include but not limited to: setting up the application for new customers, solving queries, directing them to relevant knowledge base article and educating them to help themselves, drive community forum engagement Take ownership of support tickets, adhering to SLAs and resolution time commitments Requirements Proven work experience and passion to work in customer support for a technology based B2B organisation Demonstrated competencies including procedural and technical writing, managing customer relations, and a stong technical acumen Knowledge and familiarity with social media platforms Ability to manage ticket priorities based on urgency and customer profile Self-motivated, flexible, and a team player with the ability to produce quality results in a dynamic set up Outstanding verbal and written communication Excellent organisational and follow-up skills; project management skill is preferred Prior experience working with a SaaS based technology product (optional) Worked for a bootstrapped high growth startup (optional)

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About Tenmiles

Founded :

2000

Type :

Product

Size :

100-500

Stage :

Bootstrapped

About

Tenmiles Technologies is a leading software product company based out of Chennai, India. It is a home to products like HappyFox, Helpdeskpliot and Doattend.

Sharon Samuel

Connect

Company social profiles

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