Customer Support Executive

At Shipthis, we work to build a better future and make meaningful changes in the freight forwarding industry. Our team members aren't just employees. We are comprised of bright, skilled professionals with a single straightforward goal—to Evolve Freight forwarders towards Digitalized operations, enhance efficiency, and drive lasting change.

As a company, we're just the right size for every person to take initiative and make things happen. Join us in reshaping the future of logistics and be part of a journey where your contributions make a tangible difference.

Learn more at www.shipthis.co

JOB DESCRIPTION

What you’ll be doing:

• Take ownership of building and scaling intuitive, high-performance UIs that directly impact the lives of our users.
• Collaborate closely with product, design, and backend teams to shape and deliver features that drive meaningful change.
• Embrace a "startup mindset" by taking the initiative, wearing multiple hats, and solving challenges with creative, scalable solutions.
• Actively contribute to the product vision and roadmap, ensuring the front end evolves with the company’s growth.
• Build for the long haul by writing clean, maintainable, scalable code supporting future features and expansions.
• Mentor team members, fostering a culture of continuous learning and improvement, and helping grow a high-performing engineering team.
• Stay ahead of the curve by experimenting with new tools, frameworks, and best practices, ensuring the product remains cutting-edge.
• Take pride in not just coding but in truly building—crafting features and solutions that users love and stand the test of time.
• Be part of a team that values collaboration, ownership, and long-term impact over short-term wins.

While our current stack includes Angular and Python, we’re flexible and open to leveraging any tech stack that best suits our product’s needs.

Desired qualifications include:

• Bachelor's/Master's degree in Computer Science, Engineering, or a related field.
• 3–5 years of professional experience in full-stack development, with a strong portfolio of successful projects.
• Proficiency in JavaScript and frameworks like Angular 12+, React, or similar.
• Strong understanding of web technologies including TypeScript, Python along Fast API.
• Strong knowledge of MongoDB is appreciated.
• Experience with state management libraries (e.g., NgRx, Redux).
• Strong problem-solving skills and the ability to learn and adapt quickly.
• Excellent communication skills with the ability to collaborate effectively in a team environment.

We welcome candidates:

• Who can join immediately.
• Female candidates returning to work after a career break are strongly encouraged to apply.

We are an equal opportunity employer and are committed to fostering diversity and inclusivity. We do not discriminate based on race, religion, color, gender, sexual orientation, age, marital status, or disability status.

JOB SYNOPSIS:

• Job Role: Full Stack Engineer
• Location: Bangalore
• Job type: Full-time, permanent
• Experience: 3–5 years
• Industry Type: Software Product
• Functional Area: Software Development

Job Title: Senior Fullstack Engineer - Fintech

Location: Bangalore

Company: TIFIN Give

About Us:

TIFIN Give is an early growth-stage fintech company offering a modern, tech-driven Donor Advised Fund to empower charitable giving. We have a lean, hungry team building a feature-rich product and automated operations platform, through which we are servicing multiple enterprise clients. Our roadmap and deal pipeline is full to the bursting, and we’re looking for someone to join our team in this exciting stage. As we continue to scale, we’re looking for a Senior Fullstack Engineer to lead our engineering teams and drive the successful delivery of our ambitious product roadmap.

OUR VALUES: Go with your GUT

• Grow at the Edge: We strive for personal growth by stepping out of our comfort zones and finding our genius zones with self-awareness and integrity. No excuses.
• Understanding through Listening and Speaking the Truth: We value transparency, communicating with radical candor, authenticity, and precision to create shared understanding. We challenge, but once a decision is made, we commit fully.
• I Win for Teamwin: We work within our genius zones to succeed, taking full ownership of our work. We inspire each other with our energy and attitude, flying in formation to win together.

Role Overview:

Experienced Full Stack Developer with 8 years of hands-on expertise in designing, developing, and deploying web applications.

• Proficient in backend development using Python, with strong skills in frameworks such as Django and FastAPI.
• Skilled in frontend development using ReactJS, ensuring seamless user interfaces and responsive design.
• Skilled at SQL database management, with a focus on performance optimization and data integrity.
• Capable of contributing to system design and architecture discussions, ensuring scalability, reliability, and security.
• Strong communicator with a track record of collaborating effectively within cross-functional teams and delivering high-quality solutions.
• Open to transitioning into Data Engineering roles leveraging strong SQL skills and understanding of data pipelines.
• Good debugging skills.

Key Skills:

• Backend Development: Extensive experience in Python-based backend development with Django and FastAPI frameworks. Proficient in building RESTful APIs, handling authentication, authorization, and data validation.
• Frontend Development: Skilled in frontend technologies, particularly ReactJS, for creating dynamic and responsive user interfaces. Familiar with state management libraries like Redux and context API.
• Database Management: Strong command over SQL for designing schemas, writing complex queries, and optimizing database performance. Experience with ORM frameworks like Django ORM.
• System Design: Understanding of system design principles, including scalability, performance optimization, and microservices architecture. Ability to contribute to architectural decisions and technical design discussions.
• Data Engineering: Open to roles in Data Engineering, with skills in SQL, data pipelines, ETL processes, and data warehousing concepts.
• Communication: Effective communicator with experience in team collaboration, client interactions, and articulating technical concepts to non-technical stakeholders. Proven ability to work in Agile development environments.

Note: Completely IC Role and Hands-on coding is mandatory.

Additional Skills (Good to Have):

• Experience with Next.js for server-side rendering and building React applications.
• Familiarity with Snowflake / Redshift for cloud-based data warehousing and analytics.
• Knowledge of data manipulation and analysis tools such as Pandas and NumPy.
• Exposure to Salesforce platform APIs and extensions or similar CRM functionalities.

Technical Proficiency:

• Backend: Python, Django, FastAPI, Flask, RESTful APIs, GraphQL
• Frontend: JavaScript, ReactJS, Redux, HTML5, CSS3, Responsive Design
• Databases: PostgreSQL, MySQL, SQLite, MongoDB, ORM (Django ORM)
• Data Engineering: SQL, ETL Processes, Data Warehousing Concepts
• Tools & DevOps: Git, Docker, AWS (EC2, S3, RDS), CI/CD pipelines, Agile methodologies

Professional Experience:

• Developed and maintained scalable web applications using Django and FastAPI, ensuring high performance and reliability.
• Designed and implemented frontend components and user interfaces using ReactJS, enhancing user experience and interactivity.
• Optimized SQL queries and database schema design to improve application performance and data integrity.
• Collaborated with cross-functional teams in Agile environments to deliver features and meet project milestones.
• Open to transitioning into Data Engineering roles, leveraging SQL skills and understanding of data pipelines to contribute to data-driven solutions.

Compensation and Benefits Package:

• Competitive compensation with a discretionary annual bonus.
• Performance-linked variable compensation.
• Medical insurance.

Note on Location:

While we have team centers in Boulder, New York City, San Francisco, Charlotte, this role is based out of Bangalore

TIFIN is an equal-opportunity workplace, and we value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to any discrimination.

About the Role:

We are seeking a skilled Business Analyst to join our IT team. As a Business Analyst, you will be responsible for bridging the gap between business needs and technology solutions. You will work closely with stakeholders, developers, and project managers to ensure that requirements are gathered, analyzed, and implemented in alignment with the company’s business objectives. This role demands strong analytical, problem-solving, and communication skills, along with a solid understanding of IT systems.

Key Responsibilities:

1. Requirement Gathering & Analysis:

• Engage with stakeholders to understand business needs and translate them into detailed functional and technical specifications.
• Conduct interviews, workshops, and research to gather business and technical requirements.
• Collaborate with cross-functional teams, including developers, project managers, and UX designers, to ensure project goals align with business objectives.

1. Documentation & Communication:

• Create and maintain Business Requirement Documents (BRD) and Functional Requirement Documents (FRD).
• Prepare user stories, use cases, and process flow diagrams.
• Communicate technical concepts to non-technical stakeholders, ensuring clarity and understanding.

1. System Modeling & Design:

• Utilize modeling tools (such as UML or BPMN) to create workflow diagrams and system architecture.
• Create wireframes and prototypes to visualize the functionality and design of new systems or enhancements.
• Identify process improvement opportunities and recommend solutions.

1. Data Analysis & Reporting:

• Analyze data to identify trends, forecast outcomes, and provide actionable insights to stakeholders.
• Work with SQL databases to query data and assist in reporting.
• Create data visualizations and dashboards using tools like Power BI or Tableau.

1. Project Support & Coordination:

• Work closely with the development team throughout the Agile development lifecycle, ensuring that requirements are implemented effectively.
• Assist in managing sprints, user acceptance testing (UAT), and quality assurance processes.
• Provide post-implementation support and address any issues that arise after system go-live.

1. Stakeholder Management:

• Serve as the primary point of contact between the business stakeholders and the IT team.
• Facilitate communication between all parties, ensuring that stakeholders’ needs are met.

1. Pre-Sales & Post-Sales Support:

• Assist in pre-sales activities by evaluating client requirements, conducting feasibility studies, and providing solutions.
• Participate in post-sales support, ensuring that solutions are successfully implemented and meet the customer’s expectations.

Required Skills & Qualifications:

• Educational Background: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field.
• Experience: 1+ years of experience as a Business Analyst in an IT company or related field.
• Technical Skills:
• Proficiency in data analysis tools (e.g., SQL) and reporting software (e.g., Tableau, Power BI).
• Knowledge of process modeling tools (e.g., Visio, Lucidchart).
• Familiarity with Agile methodology and tools (e.g., JIRA, Confluence).
• Understanding of APIs and system integrations.

• Dialing 50-80+ calls and counseling students who have enquired about the product/ services.
• Scheduling free demo lectures for the students.
• Doing post demo calls and closing sales.
• Maintaining a pipeline of all sales administration using CRM software.
• Work on targets and under pressure as this is a hardcore sales profile.
• Flexible to work on additional days and hours.

• Well versed with Programming Languages C, C++
  
• At least 2 years of experience working in projects in CAD/CAM or 3D graphics APIs like OpenGL, OpenGL-ES, or WebGL, etc.
  
• Good hold on Geometry
• Able to work independently as needed .
• Able to participate and drive in customer scoping sessions, able to do designs and design reviews, code reviews etc.
• Good communication and client facing skills
• Quick learner 
• Self-driven person
• We are looking for someone who can join soon

The Senior Developer takes up the responsibility of delivery of assigned task with quality and within given timelines and delivers independently.

• Extensive knowledge of software development processes
  • Strong knowledge on different programming languages/technologies
  • Knowledge & experience of different coding practices
  • Quality deliverables meeting Project specific/Industry specific standards
  • Delivery within defined/agreed timelines

Java, Spring Boot, Microservices, JUNIT,
MySQL/Oracle, Javascript/Typescript,
HTML, Angular/ ReactJS

Location – Pune, Gandhinagar (Currently Work from Home till 2022)

Educational Qualification - B.E / B.Tech, MCA, M.Tech, or any equivalent IT graduation or post-graduation

• J2EE - Sprint Boot Microservices.
• At least 8+ years of experience in Java development (J2EE, J2SE 8).
• Extensive experience with Spring, Spring Boot Micro Services, JPA, Hibernate.
• Extensive experience in REST and SOAP Webservices Services.
• Excellent knowledge of databases( PostgreSQL, MySQL).
• Experience in testing tools (JUnit, SOAP UI, Postman).
• Experience in build tools – Maven, Gradle. Knowledge of modern authorization mechanisms, such as JSON Web Token.
• Experience in web application servers - Tomcat, etc.
• Understanding of Agile Development methodology – SCRUM.
• Understanding of continuous integration - Jenkins, and Code versioning tools- Git

We are looking for a self motivated and passionate individual, with strong desire to learn and ability to lead. This position is for a Flight Test Engineer, with exposure to building and flying sUAS (RC Multirotors and Fixed wings). See the detailed job description below.

Responsibilities

• Plan and execute flight test plans for new software features, electronics, sensors, and payloads.
• Perform hands-on mechanical and electrical integration of new hardware components on the internal fleet of test vehicles for R&D and testing.
• Troubleshoot and debug any components of a drone in the office or in the field. Maintenance of vehicles – keep the fleet ready for flight tests.
• Participate in defining and validating customer workflows and enhancing User experience.
• Coordinate cross-team efforts among FlytBase engineers to resolve issues identified during flight tests.
• Drive collaboration with FlytBase Developer team, Business Development team and Customer Support team to incorporate customer feedback and feature requests into FlytBase’s product development cycle.
• Learn about the domain and competitors to propose new drone applications, as well as, improvements in existing applications

Experience/Skills

• Experience in flight testing and operating/piloting small UAS and/or RC aircraft (both fixed-wing and multirotor systems).
• Experience in using flight-planning and ground control station software.
•Familiarity with UAV platforms, like, Pixhawk, DJI, Ardupilot and PX4.
•Experience in integrating, operating, and tuning autopilots on a variety of unmanned vehicles.
•Basic knowledge of electrical test equipment (multimeter, oscilloscope) and UAS sensors.
•Ability to work hands-on with electro-mechanical systems including assembly, disassembly, testing, troubleshooting.
•Good verbal and written communication skills.

Good to have

• RF communications fundamentals.
• Passionate about aerial robots i.e. drones.
• Programming languages and scripting for engineering use (C++, C, MATLAB, Python).

Compensation:
As per industry standards.

Perks:
+ Fast-paced Startup culture
+ Hacker mode environment
+ Great team
+ Flexible work hours
+ Informal dress code
+ Free snacks