Customer Support Executive

We are seeking a highly skilled and motivated individual to join our team as an Export/Import Digitization Technology Product Presales/Solution Expert. In this role, you will be responsible for driving the presales and solution development efforts for our customers. You will collaborate with the sales and product development teams to understand customer requirements, develop customized solutions, and provide technical expertise to support the sales process. Your deep understanding of export/import processes and technology solutions will be instrumental in driving business growth and customer success.

What You’ll Be Doing

ü Serve as the primary technical resource during the presales process for export/import digitization technology products, providing expertise and guidance to the sales team.

ü Collaborate with the sales team to understand customer requirements, challenges, and objectives related to export/import processes, and propose tailored technology solutions

ü Develop and deliver compelling presentations, demonstrations, and proof-of concepts to showcase the capabilities and value proposition of our export/import digitization technology products

ü Work closely with the product development team to stay updated on product enhancements and new features, and provide feedback and recommendations based on customer requirements and market trends.

ü Lead solution design and architecture discussions, working with cross functional teams to ensure the proposed solutions align with customer needs and are technically feasible

ü Prepare and deliver technical proposals, including solution architectures, implementation plans, and cost estimations, to support the sales process and win new business

ü Conduct competitive analysis and market research to stay abreast of industry trends, competitor offerings, and emerging technologies in the export/import digitization domain

ü Collaborate with the post-sales implementation team to ensure a smooth handover of customer requirements and solution design, providing necessary guidance and knowledge transfer

ü Build and maintain strong relationships with key stakeholders, including customers, partners, and industry experts, to drive customer satisfaction and foster long-term business partnerships

ü Stay up to date with industry best practices and certifications related to export/import digitization technologies, and continuously enhance your knowledge and expertise in the field.

What You Bring to the Table

ü Proven experience in a presales or solution engineering role, specifically within the export/import digitization domain

ü Strong understanding of export/import processes, regulations, and documentation requirements.

ü Should have worked on Import / Export process with the User Company / Consulting company / Product Company.

ü Extensive knowledge of export/import digitization technology products, such as customs management systems, trade compliance solutions, supply chain visibility platforms, or related software applications.

ü Demonstrated ability to deliver persuasive and compelling presentations to technical and non-technical audiences.

ü Excellent problem-solving and analytical skills, with the ability to quickly grasp complex customer requirements and propose innovative solutions.

ü Proficiency in solution design and architecture, including the ability to map business processes to technology solutions effectively.

ü Strong communication and interpersonal skills, with the ability to build relationships and collaborate effectively with internal teams, customers, and partners.

ü Self-motivated and results-oriented, with the ability to work independently and manage multiple projects simultaneously.

Experience: 3-10 Years

Qualification- Graduation: Bachelor of Science (B.Sc) / Bachelor of Technology (B.Tech) / Bachelor of Computer Applications (BCA)

Post-Graduation: Master of Science (M.Sc) /Master of Technology (M.Tech) / Master of Computer Applications (MCA)

Roles and Responsibilities:

• Must have experience in Microservice architecture with the ability to collaborate effectively with team members and build positive working relationships.
• Design and build and deploy APIs to meet business requirements.
• High level of commitment to business satisfaction and agility.
• Strong work ethic and a passion for the role, with a positive attitude and a willingness to learn.
• Communicate effectively with the tech lead to thoroughly understand the requirements and highlight any blockers immediately.
• Handle programming and software development, including requirement gathering, bug fixing, testing, documenting, and implementation.
• Work in an agile environment to deliver high-quality solutions.
• Understand and implement Security, Logging, Auditing, Policy Management, and Performance Monitoring.
• Familiarity with relational databases (E.g.: Oracle), non-relational databases (E.g.: MongoDB), MSK Kafka, Docker, Kubernetes, and CICD Technologies (Jenkins, GitHub, Maven)

🚀 About Us

At Remedo, we're building the future of digital healthcare marketing. We help doctors grow their online presence, connect with patients, and drive real-world outcomes like higher appointment bookings and better Google reviews — all while improving their SEO.

We’re also the creators of Convertlens, our generative AI-powered engagement engine that transforms how clinics interact with patients across the web. Think hyper-personalized messaging, automated conversion funnels, and insights that actually move the needle.

We’re a lean, fast-moving team with startup DNA. If you like ownership, impact, and tech that solves real problems — you’ll fit right in.

🛠️ What You’ll Do

• Build and maintain scalable Python back-end systems that power Convertlens and internal applications.
• Develop Agentic AI applications and workflows to drive automation and insights.
• Design and implement connectors to third-party systems (APIs, CRMs, marketing tools) to source and unify data.
• Ensure system reliability with strong practices in observability, monitoring, and troubleshooting.

⚙️ What You Bring

• 2+ years of hands-on experience in Python back-end development.
• Strong understanding of REST API design and integration.
• Proficiency with relational databases (MySQL/PostgreSQL).
• Familiarity with observability tools (logging, monitoring, tracing — e.g., OpenTelemetry, Prometheus, Grafana, ELK).
• Experience maintaining production systems with a focus on reliability and scalability.
• Bonus: Exposure to Node.js and modern front-end frameworks like ReactJs.
• Strong problem-solving skills and comfort working in a startup/product environment.
• A builder mindset — scrappy, curious, and ready to ship.

💼 Perks & Culture

• Flexible work setup — remote-first for most, hybrid if you’re in Delhi NCR.
• A high-growth, high-impact environment where your code goes live fast.
• Opportunities to work with Agentic AI and cutting-edge tech.
• Small team, big vision — your work truly matters here.

Mandatory Skills:

• AZ-104 (Azure Administrator) experience
• CI/CD migration expertise
• Proficiency in Windows deployment and support
• Infrastructure as Code (IaC) in Terraform
• Automation using PowerShell
• Understanding of SDLC for C# applications (build/ship/run strategy)
• Apache Kafka experience
• Azure web app

Good to Have Skills:

• AZ-400 (Azure DevOps Engineer Expert)
• AZ-700 Designing and Implementing Microsoft Azure Networking Solutions
• Apache Pulsar
• Windows containers
• Active Directory and DNS
• SAST and DAST tool understanding
• MSSQL database
• Postgres database
• Azure security

achelor of Engineering or Technology; or any degree on par;

·  12-15 years of Experience in security and similar areas solution/product development, design, etc

·  Minimum 7-8 years of experience in an Enterprise or Cyber Security practice dedicated role

·  Experience in Enterprise deployment of security with in depth knowledge of security, implementing security solutions and working closely with global customer accounts.

·  Proficient with concepts like SOC, OWASP Top 10 etc

·  Understanding of Enterprise Cyber security models like Mitre ATTACK and roadmap modelling.

·  Excellent analytical and problem-solving skills to drive product development

·  Excellent communicator, whether writing, speaking or presenting

·  Experience gathering and analysing data to create useful metrics that support positive change

• Previous experience working with a custom theme and/or the Storefront API
• Working knowledge of Shopify's theming system and Liquid templating
• Working knowledge of Shopify's object/properties, AJAX API, and Meta fields
• A bachelor's degree in information technology, computer science, or a related discipline

Summary
• The project lead is a core member of the agile teams implementing EdTech solutions. These EdTech solutions, ranging across Learning Platforms, Assessment systems, Simulation Training, and Interactive content, are to be fit-for-purpose, efficient, and of high quality.
• The responsibility of the project lead is to guide the overall implementation of the solutions created by the Zeus Learning team and address day-to-day issues related to the client’s business processes

The essence of Role – key accountabilities
• Take charge of the project and help it succeed
• Work with cross-functional teams to create a shared vision
• Coordinate all activities to run the project
• Build product roadmaps, run agile ceremonies and manage stakeholder expectations
• Educate teams about software development processes.
• Be the interaction point between Zeus Learning teams and the client and set correct expectations
• Ensure the product shapes up as envisioned

Requirements
• Should have a history of managing large projects.
• Good understanding of agile software development processes.
• Should be able to run teams and keep people motivated throughout the project.
• Have great negotiation skills

Hands on Experience with Linux administration

Experience using Python or Shell scripting (for Automation) 

Hands-on experience with Implementation of CI/CD Processes 

Experience working  with one cloud platforms (AWS or Azure or Google) 

Experience working with configuration management tools such as Ansible & Chef 

Experience working with  Containerization tool Docker.

Experience working with Container Orchestration tool Kubernetes.

Experience in source Control Management including SVN and/or Bitbucket

& GitHub

Experience with setup & management of monitoring tools like Nagios, Sensu & Prometheus or any other popular tools 

Hands-on experience in Linux, Scripting Language & AWS is mandatory

Troubleshoot and Triage development, Production issues

Hiring For

Front-End Engineer - I / II / III

Radical is a platform connecting data, medicine and people -- through machine learning, and usable, performant products. Software has never been the strong suit of the medical industry -- and we are changing that. We believe that the same sophistication and performance that powers our daily needs through millions of consumer applications -- be it your grocery, your food delivery or your movie tickets -- when applied to healthcare, has a massive potential to transform the industry, and positively impact lives of patients and doctors. Radical works with some of the largest hospitals and public health programmes in India, and has a growing footprint both inside the country and abroad. 

As a Full Stack Engineer at Radical, you will:

• Work closely with all stakeholders in the healthcare ecosystem - patients, doctors, paramedics and administrators - to conceptualise and bring to life the ideal set of products that add value to their time
• Write code on the front-end, the back-end and anything it takes to solve the problems and delight users both internally and externally
• Build systems which have an extraordinary emphasis on capturing data that can help build better workflows, algorithms and tools
• Work on high performance systems that deal with several million transactions, multi-modal data and large datasets, with a close attention to detail

We’re looking for someone who has:

• Familiarity and experience with writing working, well-documented and well-tested code in at least two of the following: React/Redux (preferred), NodeJS (preferred), Golang and Python
• Proficiency in the features of the language they are using, with knowledge of standards and best practices (Eg: ES2015 and above, Python 3.5 and above, React Hooks/HOC/Redux)
• Knowledge of databases, and familiarity with REST API patterns
• Experience integrating with a wide variety of external tools and services
• Experience navigating AWS and leveraging appropriate services and technologies rather than DIY solutions (such as hosting an application directly on EC2 vs containerisation, or an Elastic Beanstalk)

It’s not essential, but great if you have:

• An established track record of building systems from scratch
• Experience with microservices and decomposition of monolithic architectures
• Proficiency in automated tests
• Proficiency with the linux ecosystem
• Experience in deploying systems to production on cloud platforms such as AWS
• Experience in TypeScript
• Meaningful open source contributions 

The position is open now, and we are onboarding immediately. 

Please write to us with an updated resume, and one thing you would like us to see as part of your application. This one thing can be anything that you think makes you stand apart among candidates: it can be an interesting hobby project that you’ve self-hosted, a research paper that’s been published, a collection of blog posts you’ve written, a repository you maintain, or your contributions to a major library. 

Radical is based out of Delhi NCR, India, and we look forward to working with you!

We're looking for people who may not know all the answers, but are obsessive about finding them, and take pride in the code that they write. We are more interested in the ability to learn fast, think rigorously and for people who aren’t afraid to challenge assumptions, and take large bets -- only to work hard and prove themselves correct. You're encouraged to apply even if your experience doesn't precisely match the job description. Join us.