Customer Support Executive

Mandatory (Experience 1): Must have 5+ years of hands-on designing experience especially in print and visual communication projects.

Mandatory (Experience 2): Must have proven conceptualisation and visualization skills, with the ability to convert briefs, raw data, and ideas into engaging visual creatives while maintaining brand messaging and design consistency.

Mandatory (Experience 3): Must have client interaction and team management experience, including coordinating with designers, art directors, project managers, and clients to ensure timely and high-quality creative deliverables.

Mandatory (Tech Skills 1): Must have strong knowledge of design principles, typography, color theory, layout design, and print production standards, with the ability to sign-off or review final deliverables.

Mandatory (Tech Skills 2): Must have hands-on experience in handling multiple creative tools and design workflows independently

Mandatory (Portfolio): Strong portfolio of Print Media / Creative Portfolio showcasing branding, marketing collaterals, brochures, presentations, or other high-quality visual design projects that demonstrate conceptual thinking and software proficiency.

Mandatory (Work Environment): Must be willing to work full-time from office and be flexible for rotational monthly shifts (including night shifts) as per business requirements.

About TrialX

Founded by Columbia University alumni, TrialX is a life-sciences technology company empowering every citizen to contribute to health research—on Earth and in space. Our SaaS platform streamlines patient recruitment, remote data collection, and participant engagement for pharmaceutical sponsors, CROs, and academic medical centers.

Our Values

Customer Delight - We obsess over outcomes that improve patients’ lives and sponsors’ success.

Product Excellence - We craft secure, reliable, beautifully simple products that users love.

Restless Innovation - We hack, prototype, and iterate—never satisfied with “good enough".

Lifetime Learning - We read, test, share, and teach—growing ourselves as we grow the company.

Position Summary

You will serve as the servant-leader for a single, dedicated Product Engineering team that ships releases on a fixed cadence. Your mission is to run the team’s Scrum ceremonies, uphold our SDLC and software-validation standards, and keep the release train running predictably and transparently.

Responsibilities & Impact

Focus Area

What You’ll Do

Cadenced Release Delivery

Own the release calendar; lock sprint goals and ensure each increment meets Definition of Done and validation requirements. Coordinate cut-over tasks with DevOps and QA.

Scrum Facilitation

Plan and run all ceremonies—Sprint Planning, Daily Stand-ups, Backlog Refinement, Reviews, and Retrospectives—ensuring time-boxing and clear outcomes.

Team Coaching & Continuous Improvement

Coach the team in Agile principles, foster self-organization, and turn retro feedback into actionable experiments that raise velocity and quality.

Backlog Stewardship

Partner with the Product Manager to keep the backlog groomed, prioritized, and understood. Confirm that user stories are INVEST-ready before sprint commitment.

Risk & Impediment Management

Surface blockers early, own their resolution, and communicate impact on scope or timeline to stakeholders.

Jira & Reporting Excellence

Configure and maintain Jira workflows, boards, dashboards, and automated reports (velocity, burndown, cycle time). Provide crisp weekly status summaries.

Documentation & Validation

Ensure sprint artifacts—user stories, acceptance criteria, test evidence, release notes—are complete, version-controlled, and audit-ready under HIPAA/GDPR/21 CFR Part 11 guidelines.

Qualifications

• 3–5 years as a Scrum Master or Agile Project Manager for a product engineering team
• Demonstrated success delivering time-boxed releases in a regulated SDLC (HIPAA, ISO 27001, FDA, or similar)
• Expert-level Jira skills: custom workflows, JQL, dashboards, Advanced Roadmaps, REST API integrations
• Solid understanding of Agile metrics and how to leverage them for continuous improvement
• Excellent facilitation, conflict-resolution, and written/verbal communication skills
• Certifications: CSM, PSM II, or equivalent

Bonus Points

• Experience with life-sciences or eClinical products
• Background supporting SOC 2 or GDPR audits

What Success Looks Like in 12 Months

1. Predictable Velocity – Team velocity varies by ≤ 10 % across four consecutive sprints.
2. On-Time Releases – 95 % of planned increments ship on schedule with no critical defects escaping to production.
3. Audit-Ready Artifacts – Validation evidence packages are compiled within 48 hours after each release.
4. Process Uptick – Retro action items achieve ≥ 70 % completion by the next sprint, resulting in measurable gains in cycle time or quality.

Who we are :

Stanza Living is India's largest and fastest growing tech-enabled, managed accommodation company that delivers a hospitality-led living experience to migrant students and young working professionals across India. We have a full-stack business model that focuses on design, development and delivery of daily living solutions tailored to the young consumers' lifestyle. From smartly-planned residences, host of amenities and services for hassle-free living to exclusive community engagement programmes - everything is seamlessly integrated through technology to ensure the highest consumer delight.

Today, we are :

• India's largest managed accommodation company with over 75,000+ beds under management across 25+ cities
• Most capitalized player in the managed accommodation space, backed by global marquee investors - Falcon Edge, Equity International, Sequoia Capital, Matrix Partners, Accel Partners
• Recognized as the Best Real Estate Tech company across the Globe in 2020 by leading analysis agency, Tracxn
• LinkedIn Top Startup to Work for - 2019

Objectives of this role :

- Work in tandem with our engineering team to identify and implement the most optimal cloud-based solutions for the company

- Define and document best practices and strategies regarding application deployment and infrastructure maintenance

- Provide guidance, thought leadership, and mentorship to developer teams to build their cloud competencies

- Ensure application performance, uptime, and scale, maintaining high standards for code quality and thoughtful design

- Manage cloud environments in accordance with company security guidelines

Job Description :

- Excellent understanding of Cloud Platform (AWS)

- Strong knowledge on AWS Services, design, configuration on enterprise systems

- Good knowledge on Kubernetes configuration, Dockers

- Understanding the needs of the business for defining AWS system specifications

- Understand Architecture Requirements and ensure effective support activities

- Evaluation and choosing suitable AWS Service or and suggesting methods for integration

- Overseeing assigned programs and guiding the team members

- Providing assistance when technical problems arise

- Making sure the agreed infrastructure and architecture are implemented

- Addressing the technical concerns, suggestions, and ideas

- Configure Monitoring systems to make sure they meet business goals as well as user requirements

- Excellent knowledge of AWS IaaS Layer

- Ability to lead & implement PS workloads or POCs

- Ensure continual knowledge management

Detailed JD: 

Responsibilities:

- Interface with product owners and software architects to review and finalize requirements

- Participate in the full SDLC including analysis, design, development, testing, deployment, and support

of new features and applications

- Actively lead and participate in agile ceremonies (Standups, Refinements, Retrospectives, Planning,

and Requirement discussions)

- Communicate effectively, clearly, and thoroughly with the Scrum Team and Stakeholders

- Provide innovative solutions to complex problems

- Design, develop and modify software applications/systems according to specifications

- Develop technical documentation including services, object, and data model

- Create high quality code and perform code reviews

- Create unit and integration tests to ensure the code quality and functionality

- Proactively learn and share knowledge of technology and compare advantages and disadvantages of

alternative solutions/technologies

- Identify areas needing process improvements and see them through to resolution

- Support and coach other Developers, provide technical guidance

- Help onboard new team members

Tech Stack:

C#, .NET Core, XUnit, Entity Framework Core, MS SQL Server, PostgreSQL, Git, JIRA, Web API

• 3-12 years Senior level candidate should run department Independently.
• Should have hands on coding experience in Core Java, JSP, Servlets, JQuery, JavaScript, J2ee, Spring, Hibernate, TypeScript,  Angular 2/6/9, HTML, CSS3
• Microservices, CICD, Devops experience would be preferred.
• Release management
• Prepare detailed plan for the release, identify and manage risks
• Estimate time, effort and resources required for assignments
• Organize, delegate, track and coordinate team activities
• Provide visibility to senior leadership through regular updates
• Effective Interaction with Product Management, Domain experts on engineering related issues
• Design and development of subsystems and modules as per specifications
• Ensure team availability and responsiveness to production issues

Brief Overview:

Through your work at Vauld, you will have the opportunity to change money for the 21st century. We’re a leading cryptocurrency platform and are passionate about increasing economic freedom around the world. 

We are looking for a Lead Backend Engineer who has hands-on experience working with and leading Product teams and has solved for and built complex backend solutions. You'll be involved with bringing features and products from idea to completion and mentoring an incredibly talented group of peers.

If you are looking for a challenging work environment where you can grow and deepen your technical skills as a backend engineer and architect, we’d love to chat with you!

Key Responsibilities:

• Working with CXO’s, product managers, devops, and frontend engineers to collaboratively own the backend-end layer for Vauld’s application.
• Architect and build highly scalable, secure features keeping the long term vision of the product.

Requirements:

• You have 7 years or more of backend development experience with expertise in designing and implementing high-performance applications.
• Worked with and built high performance products using Node Js/GoLang/ Python and have seen the product evolution cycle from PoC to Production 
• You have a deep understanding of design principles and can rightly judge/implement solutions to complex problems
• You are capable of writing high-quality code that conforms to the standards and best practices in a particular language/framework.
• You have experience building a product using a mainstream library or framework.
• You love to own end to end responsibility, starting from defining the problem statement (either yourself or alongside your peers), development (PoC if needed), testing, releasing in staging & then production environment, and finally monitoring.

Preferred:

• Previous work experience in product-based startups
• Experience building for products that have scaled and have seen the product evolution
• Understands the cryptocurrency landscape

Working at Vauld:

You will join a fun and intellectually stimulating work environment. If you’re excited by the idea of making a real impact and joining a team where we pride ourselves on being disruptive and ambitious, a career with Vauld is perfect for you.

Requirements:-

• Must have good understanding of  Python and Shell scripting with industry standard coding conventions
• Must possess good coding debugging skills
• Experience in Design & Development of test framework
• Experience in Automation testing
• Good to have experience in Jenkins framework tool
• Good to have exposure to Continuous Integration process
• Experience in Linux and Windows OS
• Desirable to have Build  & Release  Process knowledge
• Experience in  Automating Manual test cases
• Experienced in automating OS / FW related tasks
• Understanding of BIOS / FW QA  is a strong plus
• OpenCV experience is a plus
• Good to have platform exposure
• Must have good Communication skills
• Good Leadership capabilities & collaboration capabilities, as individual will have to work with multiple teams and single handedly maintain the automation framework and enable the Manual validation team