Customer Support Executive

About the Role

The Operation Executive is responsible for planning, coordinating, and executing

various events, BTL activities, vendor visits, branding material procurement etc.

ensuring quality execution. This role requires a smart and organized individual who

can manage multiple tasks simultaneously, work under pressure, and deliver

exceptional execution as per SOP.

Key Responsibilities

Event Planning and Coordination

 Collaborate with BD and CS team to understand their event goals, themes,

and requirements.

 Develop detailed plans, timelines, checklists and production schedules.

 Coordinate with vendors, suppliers, and contractors to secure necessary

services and materials.

 Conduct site visits and assessments to ensure venue suitability and ensure

alignment with client expectations.

Logistics Management

 Oversee the setup, execution, and teardown of events and activities, ensuring

all elements are in place and functioning correctly as per SOP.

 Manage logistics, including transportation, accommodation, and catering

arrangements etc.

 Ensure compliance with health, safety, and regulatory standards during all

activities.

Technical Coordination

 Work closely with technical teams to ensure proper setup and operation of

audio-visual equipment, lighting, staging, and other technical aspects.

 Troubleshoot technical issues during events/activities and implement quick

solutions to minimize disruptions.

Budget Management

 Track and manage event/activity and procurement budgets, ensuring all

expenses are tracked and kept within allocated limits.

 Negotiate with vendors and suppliers to secure competitive rates and

optimize costs.

Team Collaboration

 Lead and coordinate event/activity staff, including volunteers, to ensure

smooth execution of event tasks.

 Foster a positive and collaborative team environment.

Client and Stakeholder Relations

 Serve as the on-ground point of contact for clients, providing regular updates

and addressing concerns.

 Maintain strong relationships to ensure client satisfaction and seamless

delivery of requirements.

 Professionally handle client feedback and implement improvements as

needed.

Post-Event Evaluation

 Conduct post-event evaluations to assess event success and identify areas

for improvement.

 Prepare detailed event reports for clients and internal stakeholders.

What We’re Looking For

 1-3 years of experience in event operations, logistics management, or BTL

activity execution.

 Strong organizational and multitasking skills to manage multiple projects

simultaneously.

 Ability to work in a fast-paced, high-pressure, real-time environment.

 Excellent communication and vendor management skills.

 Proficiency in Microsoft Office Suite (Excel, Word, and PowerPoint).

 Problem-solving mindset with the ability to resolve issues efficiently on the

ground.

 Self-motivated, detail-oriented, and capable of working independently with

minimal supervision.

 Must possess a two-wheeler and have a valid driver’s license for local travel.

Company Overview

Established in 2014, they are a global technology services company that delivers Digital Transformation, Cloud, Data and Insights, Cybersecurity, and Strategic Staffing solutions that improve customers’ businesses and bottom line. They are a team of over 400 people, headquartered in the US and one of the operating countries is India.

Location: Remote

Skills: .Net core, C#, MVC, Angular 6 or above version, SQL

Experience – 5 to 10 Years

Max CTC for SR .net full stack developer: 20-24 LPA Based on the experience levels.

should have 1-2 years exp in Telecom products like Ericsson , mitel, avaya , ip based pbx , video conference and troubleshooting 

Responsibilities :

1. Develop user-facing stack from scratch
2. Build reusable code and libraries for future use
3. Ensure the technical feasibility of UI/UX designs
4. Optimize application for maximum speed and scalability
5. Collaborate with other team members and stakeholders

Technology Skills :

1. Proven 4 years work experience as a ReactJS Frontend developer
2. In-depth understanding of the entire web development process (design, development and deployment)
3. Good experience with Typescript and ReactJS (17.x). NodeJS knowledge is a plus.
4. Familiarity with Unit Testing Frameworks, UI Testing, Monorepos and Graphql principles
5. Knowledge of Alerting and Monitoring tools
6. Knowledge of SPA principles
7. UI Performance: should have hands on experience of optimising page load, rendering, caching
8. Sense for appeal & aesthetics from a usability perspective.

Soft Skills :

1. Obsessed with best practices, structuring, documentation and have an eye for detail.
2. Self starter with a high level of drive and commitment.
3. High energy and drive to work in a startup environment.
4. Conceptual thinking, flexibility and ability to juggle with multiple responsibilities.
5. Ability to work under pressure and confidence to deal with complex issues.
6. Good communication skills.
7. Hands-on and detail oriented.

About :

1. Employee Management at your Fingertips. PagarBook - India's Best Payroll and Attendance
2. Management tool for Small & Medium Enterprises. Using PagarBook, a business owner can maintain all the records of their employees digitally and can get insights around the same.
3. PagarBook is free & easy to use employee management, work & payroll management software app where you can manage all your staff and employee’s attendance, record the work done by your staff and employees and their salary, payments & advances can also be recorded in this app.
4. Sms & WhatsApp notification to employees and staff about payments, bonuses, daily work, attendance & leaves.
5. The Sales would be done for premium desktop version of the application
6. Benefits of desktop application:
1. Better and Easier accessibility, also available on mobile web
2. Access to rich reports which gives you business knowledge, spend
3. Unlimited free upgrades for a year

About Sales team:

The field sales team at PagarBook is all about solving SME’s customer problems and ensuring we deliver compelling value propositions.

On a typical day, the sales team:

• drives the adoption of a premium version of Pagarbook, sold at a subscription fee per annum
• never-say-no attitude, and comes with a win-all attitude
• At the same time, a core ingredient of the DNA is customer empathy
• We should always ensure the customer is well informed of all the benefits of the solution, before we close the sales.

Responsibilities and Duties of sales associate:

• You will pitch about PagarBook desktop solution on field to customers
• You will explain the benefits of PagarBook desktop solution to customers
  • Better and Easier accessibility, also available on mobile web
  • Access to rich reports which gives you business knowledge, spend
  • Unlimited free upgrades for a year
  • Bulk update features
  • Expense management
• The users can register on the desktop for a free trial for 7 days first
• Sales associate would convert the customer into a paid customer

Mandatory requirements:

• Having your own bike is a must
• Smartphone is a must
• Field sales experience is a must (telecom, FMCG and financial sales experience adds more weightage)
• Graduation in any field is sufficient

Benefits:

• Fixed salary upto 25k
• Targets based incentives (no upper cap, average ~10k per month):
• Petrol allowance ~upto INR 3,000 (on actual bills)
• Initial job posting would be for 3 months - based on good performance, conversion to full time employment would be granted

Key Areas of Responsibility (KRAs):

• Onboarding of Customers
  • Meet 30 new clients a day (tracked)
  • Get free trial enabled for 20 clients a day
  • Get 3 sales (paid customers, 10% conversion) per day - non-negotiable output
• Retaining customer accounts
  • While we build new businesses, cross-selling would be key
  • Customers should keep using PagarBook desktop beyond 30 days of activation
• Grow customer basket size
  • Identify key SME clusters in the city and prepare an acquisition plan
  • Go aggressive and acquire
• Business acumen & key skills
  • Strong knowledge on PagarBook sales process, services and product
  • Local Market and competition knowledge and clear articulation of PagarBook advantages
  • Strong negotiation and influencing skills to create win-win
  • Give continuous feedback to internal teams to improve our customer service level

Finally, remember, you are the PagarBook brand ambassador on the ground! All the best.

     Designation – Tech Architect

Skills – Salesforce

Qualification – BE/ BSC/ BTECH

Experience – 12- 15 Years

What you need to know / have:

Experience: 2 to 5 years

Annual CTC: Rupees 6,00,000 to 8,00,000