Customer Support Executive at Appitsimple infotek Pvt. Ltd. · Remote only · 0.6 - 4 years · ₹1L - ₹4L / yr · Bootstrapped · Remote only · Posted 7 Sep 2022
Headquartered in Ahmedabad, Appitsimple is better known for its innovative "Digital Products" - SoftwareSuggest and CallHippo. It is an IT company that has been revolutionizing & simplifying the way organizations do business since Jan 2014.
ApiItsimple is an all-remote organization with a team of 150+ members. With over 300 customers of SoftwareSuggest and 2000+ customers of CallHippo, AppItSimple has a dominant presence over the globe.
URL: https://appitsimple.com/about" target="_blank">https://appitsimple.com/about
Product: CallHippo.
URL: https://callhippo.com/" target="_blank">https://callhippo.com/
CallHippo was launched in 2017. It is an intelligent VoIP (voice over Internet protocol) service provider for business organizations and call centers. The main objective behind launching CallHippo was to provide easy-to-adopt, cost-effective, scalable, and accessible phone systems to businesses. Customized pricing plans, 24/7 available support, and innovative top-of-the-line features make CallHippo stand out from market competitors. With 2000+ customers across 25+ countries, the company is just getting started and is sure to scale greater heights in the future.
Appitsimple prides itself on a flexible work environment that empowers employees to be key decision-makers to grow personally and professionally. The company strives to develop leaders through an active mentoring program and skill development initiatives. An inclusive workplace, Appitsimple encourages freedom, and independent thinking and aims to create thought leaders in the business ecosystem.
Experience- 0.6-3 years
The Job Description for Customer Support Executive:-
1)Work on chats and Tickets
2)Maintain a mean response time of less than 1 minute since it is live chat support
3)Chat Quality score should not be less than 4/5
4)Close maximum support tickets in a month
5)Resolve queries with utmost efficiency to facilitate customer retention.
Requirements
1)Experience in Tech Support
2)Experience with troubleshooting
3)Hands-on knowledge in providing support for any kind of application software

About Appitsimple infotek Pvt. Ltd.
About
AppitSimple Infotek is a product-based information technology company that has, for many years, been working to change and simplify how organizations perform their operations. CallHippo and SoftwareSuggest, the company's ground-breaking platform and product are primarily responsible for the company's widespread recognition. An online resource for selecting the best business software and service partners offers users access to evaluations written by actual customers, in-depth analyses of the software, free consultations, and free trials of the program. For businesses of any kind looking for software and services tailored to their particular sector, this one-stop shop is the place to go.
Over 800 different software categories and over 49 different service categories are currently available on SoftwareSuggest as options for businesses to choose from. In addition to this, it allows businesses to analyze the qualities of a variety of software and service providers so that they may make the most informed purchasing decision possible.
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Job Title: Senior Conference Producer
Industry: Lifesciences, Conferences
Objective: To conduct primary and secondary research, perform SWOT, trend, and competitor analysis, and develop data-driven conference content across Biotech, Medical Devices, and Therapeutics industries.
Employment Type: Full Time (In-office)
Education: Graduate (Life Sciences, Biotechnology, or related field preferred)
Experience: 3+ years of experience in research, content development, or conference production
Working Days: Monday – Friday (Sat & Sun Off)
Shift Timings: 12 PM – 9 PM
Location: Andheri East, Mumbai
Introduction to Company:
Since 2016, the TT LifeSciences has been committed to delivering excellent educational events, conferences, and meetings to tightly targeted audiences in highly regulated industries.
At that time, most of the educational forums provided for specialised industries were general and colourless. They were designed to have broad appeal to companies operating in vastly different sectors. In trying to address the needs of too many people, they actually addressed none.
TT LifeSciences set out to do things differently. We are client-centred and carefully curate a programme designed for our clients’ needs. The result? Educational events that are tailored to the professionals who attend and provide a space for real growth.
We are proud to have grown to a global operation, with headquarters in both the UK and Asia. We serve some of the biggest healthcare names in the world, like Merit Medical, Getinge Group and Occlutech.
We have hosted over 100+ interactive and informative medical device conferences, bringing together professionals in niche markets who share similar concerns and challenges to learn,inspire and innovate.
Company Website: https://www.ttgroupworldwide.com
Benefits:
• Work life balance
• Rewards & Recognitions programs
• Employees completing three yearsreceive loyalty bonuses.
• Professional development and career advancement opportunities are actively encouraged.
• Health coverage includes medical insurance.
• Opportunity to work globally across Berlin, Germany, the USA, and Europe.
• Additional benefits include paid holidays, festive leaves, and team gatherings.
• Comprehensive perks such as Provident Funds and health insurance are provided.
• Conduct primary and secondary research to identify key trends, challenges, and emerging opportunities within the Life Sciences, Biotech, and Healthcare sectors.
• Lead, mentor, and support a team to achieve individual and collective goals.
• Perform SWOT, trend, and competitor analysis to identify market gaps and help shape conference content strategy.
• Develop conference agendas, topics, and speaker line-ups based on verified research insights and produce the events.
• Communicate directly with industry experts, clients, and speakersto validate research findings and gather fresh perspectives.
• Build and maintain relationships with clients, industry leaders, and associations for knowledge exchange and collaboration.
• Prepare detailed research briefs, content outlines, and analytical reports to support marketing and production teams.
• Work closely with the Conference Producer/Manager to conceptualize event themes and ensure strategic alignment with market needs.
• Support the creation ofspeaker invitations, proposal decks, and post-event reports.
• Coordinate with internal departments (marketing,sales, and design) to ensure seamless event execution.
• Maintain a strong understanding of industry news, competitor events, and global market developments.
Candidate Specification:
• Excellent verbal and written communications skills.
• Confident while working
• Strong work ethic
• International exposure
• To-do-attitude
• Willingnessto learn
• Long term approach
Required Skills:
• Graduate in Life Sciences, Biotechnology, or related discipline.
• 3+ years of experience in research, analysis, or conference content roles.
• Excellent verbal and written communication skills; ability to interact confidently with international professionals.
• Strong analytical mindset with proficiency in SWOT, trend, and competitor analysis.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
• Exceptionaltime management, multitasking, and attention to detail.
• Collaborative approach with the ability to work effectively within a global team.
Preferred Skills:
• Experience in conference research, business intelligence, or market analysis.
• Familiarity with Life Sciences, Biotech, or Healthcare sectors.
• Understanding ofstrategic content planning and event research
workflows.
• Prior experience in client communication and stakeholder management.
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Impactful Projects: As a Senior Software Engineer, you will have the opportunity to work on exciting and impactful projects that shape the future of our industry. Your expertise and contributions will directly influence the success of our groundbreaking solutions and drive our mission forward.
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http://www.banyandata.com" target="_blank">www.banyandata.com
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