Customer Support Executive

At https://www.holofy.io/">Holofy, We are building an incredible product and to do that we need incredible people.

If you have ambition and drive and want to own your roadmap in a company that knows how to innovate and scale, we want to talk to you.

We work in small, self-managing, collaborative and agile/Kanban teams and are looking for great technology developers who can work in the same.

Location - Remote/WFH

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Pre-requisites:

If you are applying or referring somebody to this role, these are the must-haves attributes:

• 5+ years of extensive Backend Development experience using Nodejs/ MERN Stack.
• Experience working in Agile teams. 
• Be able to write solid and delicate code within the following: NodeJS with Javascript and Typescript including the translation between the two.Expert knowledge of Express.
• NoSQL systems such as MongoDB or DocumentDB and Working knowledge of AWS.
• Past experience building and troubleshooting large scale cloud-based management systems.
• Strong experience with the creation of RESTful services and API's We are a forward thinking team who are always looking to improve ourselves and our product. Along with experience with API testing frameworks.

We are a forward thinking team who are always looking to improve ourselves and our product.It would be great for you to have some knowledge or experience in the following technologies. If not, there will be plenty of opportunity to learn these new things and more whilst at Holofy. 

• Knowledge of kafka, elasticsearch, or RabbitMQ
• Experience with GraphQL 
• An understanding of cloud-native systems such as docker
• DevOps Knowledge 

Responsibilities:

• Maintain high standards of software quality within the team by establishing good coding practices and habits
• Research and evaluate a variety of software products
• Ability to manage and organize a team of technical staff
• Develop a strategy that the team will use to reach its goal
• Provide timely training to team members on the latest technology

What else we can offer:

• Limitless growth and encouragement to be innovative and challenge status quo.
• Exceptional compensation & benefits and performance-based recognition & rewards.
• Open door policy and flexible working hours and Medical coverage

Main duties/responsibilities

• Design & implement good quality software and databases as per the software specification.
• Participate in effort estimations.
• Participate in design discussions and own module designs.
• Effective troubleshooting of technical issues and bugs.
• Package deployment and release management.
• Provides technical support to customers.
• Provides training and guidance to the new developers and junior team members.
• Participate in Requirement discussions.
• Participate in Project related meetings if required.

Technical Knowledge

• Hands on experience in Angular ,HTML5, CSS3, JavaScript.
• Hands on experience in Node.js.
• Knowledge of how to interact with RESTful APIs and formats (JSON, XML)
• RDBMS and Document Database.
• Hand on experience in AWS services, DevOps, GIT, Agile and Jira will be an added advantage.

Experience

• 2-5 years of experience in the relevant field.

The Human Resource Manager will lead and direct the routine functions of the Human Resources (HR) department including hiring and interviewing staff, administering pay, benefits, and leave, and enforcing company policies and practices.

• Work across all phases of application development including requirement gathering, coding, release, bug fixing, documentation.
• Lead and mentor a team of developers guiding them in their day to day activities.
• Collaborate with other engineering teams to develop and deliver new features and enhance existing ones.
• Rapid prototyping (POCs) based on requirements.
• Test, debug and fix any functional or non-functional issues.
• Work with the architects to ensure feasibility of the design while ensuring all quality attributes are met.
• Participate in deployment and release activities.

• 5+years of relevant experience.
• Experience in leading a team.
• Expertise in Python, Django DRF, REST APIs
• Experience with Document DB, RDBMS and ORM.
• Demonstrated ability to write clean and testable code.
• Knowledge of MongoDB, PostgreSQL, Redis, ElasticSearch is preferred.
• Exposure to AWS will be an added advantage.
• Familiarity with front-end technologies (ReactJS, Javascript etc) will be a plus.
• Strong team player who can work efficiently in a highly collaborative effort.
•  Self-motivated and able to work independently as well as within a team.

About Rolling Arrays

Rolling Arrays provides HR Software and HR System Implementation Services (SAP SuccessFactors, Qualtrics, Reimburse, CICO, eFile, eAuthoring) to Clients in Singapore, Malaysia, Australia, UAE, Hong Kong. Rolling Arrays (RA) was featured as Singapore’s Top 75 fastest growing companies by the leading newspaper of Singapore - The Straits Times in 2021 where RA was ranked 48. Rolling Arrays has 2 lines of businesses: 

HR System Implementation Services: 

Rolling Arrays is regarded as number ONE mid-size firm in the South East Asian Market with a strong track record of 12 Years and more than 200 enterprise level HR Technology Implementation projects till date. The services include – 

• SAP SuccessFactors Design Consulting
• SAP SuccessFactors Implementation
• SAP SuccessFactors Change Management
• SAP SuccessFactors Support Services (AMS)

HR Software Products in Rolling Arrays’ portfolio (partner’s products and own products): 

• SAP SuccessFactors (World’s leading End to End Cloud HR Software solution)
• Qualtrics (World’s leading Experience Management Software)
• Reimburse (AI Enabled Travel & Expense Management Software for Enterprises)
• CICO (Intelligent Time Capture Machine, a software alternative to Physical Biometric Devices)
• eFile (Digitize and contextualize all employee documents in one place)
• eAuthoring (Author and publish your own learning content to capture tacit knowledge in the organization)

Extramarks is a new-age digital learning solutions provider that offers the best of pedagogy and technology to create engaging, child-centric teaching-learning environments in India's best schools and for self-learning at home. Globally, over  9000 schools and 11 million learners have adopted Extramarks Total Learning TM solutions - India, South Africa, Singapore, Indonesia, and the Middle East countries- UAE, Oman, and Kuwait. 

WORK FROM OFFICE 

Product : K-12

Offering exciting salary with good incentives.

About The Role
Energized individuals who are all set to sell the K-12product, one who has good hands-on experience into entrance exam courses and sound understanding of the Industry. 

Roles available- BDE/Sr. BDE/AM
Location: Delhi NCR
*Immediate joiners Only

*Expected Skillset:

· Any Graduate/Post Graduate
· Excellent interpersonal & communication skills
· Quick learner
· Motivated to start a career in sales

Requirements :

1. Fleuncy in English and Local Region language

• Implementing and managing front desk objectives and procedures
• Participating in daily operations meetings to coordinate closely with support departments regarding general administration and operations issues
• Maintaining front desk office supplies and equipment and managing budgets regarding the same
• Ensuring that the reception area is kept well-organized and neat
• Handling and managing all front desk activities including but not limited to phone calls, emails and appointments
• Performing various administrative duties as assigned by the organization by working closely and in coordination with the facilities and housekeeping teams
• Answering front-desk complaints and questions from visitors
• Obtaining or sending documents through email or fax
• Maintaining employee and department directories and notifying company personnel regarding arrival of visitor(s)
• Maintaining and updating relevant data, collecting feedback and reporting all these to the management in regular intervals

Desired Candidate Profile

• Graduation is a must
• Relevant work experience of 2 – 5 years handling front desk/ reception
• Candidate should be from South Delhi
• Excellent English and Hindi communication skills
• Proficiency in using a computer
• An ability to multi-task