Customer Support Executive

Role Overview:

We are looking for a skilled Data Scientist with expertise in data analytics, machine learning, and AI to join our team. The ideal candidate will have a strong command of data tools, programming, and knowledge of LLMs and Generative AI, contributing to the growth and automation of our business processes.

Key Responsibilities:

1. Data Analysis & Visualization:

• Develop and manage data pipelines, ensuring data accuracy and integrity.
• Design and implement insightful dashboards using Power BI to help stakeholders make data-driven decisions.
• Extract and analyze complex data sets using SQL to generate actionable insights

2 Machine Learning & AI Models:

• Build and deploy machine learning models to optimize key business functions like discount management, lead qualification, and process automation.
• Apply Natural Language Processing (NLP) techniques for text extraction, analysis, and classification from customer documents.
• Implement and fine-tune Generative AI models and large language models (LLMs) for various business applications, including prompt engineering for automation tasks.

3 Automation & Innovation:

• Use AI to streamline document verification, data extraction, and customer interaction processes.
• Innovate and automate manual processes, creating AI-driven solutions for internal teams and customer-facing systems.
• Stay abreast of the latest advancements in machine learning, NLP, and generative AI, applying them to real-world business challenges.

Qualifications:

• Bachelor's or Master’s degree in Computer Science, Data Science, Statistics, or related field.
• 4-7 years of experience as a Data Scientist, with proficiency in Python, SQL, Power BI, and Excel.
• Expertise in building machine learning models and utilizing NLP techniques for text processing and automation.
• Experience in working with large language models (LLMs) and generative AI to create efficient and scalable solutions.
• Strong problem-solving skills, with the ability to work independently and in teams.
• Excellent communication skills, with the ability to present complex data in a simple, actionable way to non-technical stakeholders.

If you’re excited about leveraging data and AI to solve real-world problems, we’d love to have you on our team!

JD for APPS DBA. – Years of Exp 6-8 

Job Description:

• Should support R12.2, Cloning, Patching, ADOP, Shared appl top, SSL/TLS.
• WebLogic, OAM, OIM, registration
• Experienced with Oracle RAC, supporting multi tenant architecture, CDB, PDB
• Installation and Upgrade of Application and Database
• Performance tuning at Apps, DB level,
• Troubleshooting skills, identifying root cause analysis
• Supporting other oracle and 3rd party technologies, from start, stop and basic maintenance, OBIEE, OBI, SOA services
• Oracle Certification
• Database RMAN backups, restores and recoveries
• OEM monitoring, identifying performance issues.
• Unix, Linux basic support, shell scripting.
• Preferable to have knowledge in OCI.

About Us:

Bansal Classes in Chinchwad is a renowned educational institute specializing in IIT, JEE, and NEET coaching. We are seeking an experienced Telecaller and Counselor to join our team and contribute to our mission of nurturing future leaders.

Job Description:

• As a Telecaller and Counselor at Bansal Classes, you will play a pivotal role in guiding and assisting aspiring students and parents in their educational journey. Your responsibilities include:
• Conducting outbound calls to potential students and their parents.
• Providing information about our courses, teaching methodologies, and the institute's reputation.
• Addressing inquiries and concerns in a professional and empathetic manner.
• Assisting students and parents in selecting the most suitable courses and programs.
• Maintaining a database of inquiries and follow-ups.
• Coordinating with our academic team to ensure accurate and up-to-date information is provided.

Requirements:

• Minimum of 3 years of experience in telecalling and counseling, preferably in the education sector.
• Excellent verbal and written communication skills.
• Empathy and the ability to connect with students and parents.
• Understanding of the IIT, JEE, and NEET coaching industry is a plus.
• Strong organizational skills and attention to detail.
• A passion for education and a commitment to the success of our students.
• The ability to handle both telecalling and counseling responsibilities effectively.

Responsibilities:

• Develop application functionality using various coding languages.
• Setting security measures against various types of cybercrimes.
• Maintain client and server-side applications.
• Train the fellow team members on blockchain technology.
• Attend meetings, brainstorm sessions, and daily standup for enhancing your knowledge of new technologies.
• Adhering to all the rules and regulations of data protection for digital payments.
• Staying updated with the latest crypto technologies for data protection.

Required Skills:

• 6+ years of exp in Designing, developing, and testing blockchain systems.
• Ability to write efficient and modular code.
• Good exp in preparing documentation on the blockchain development processes.
• Securing the blockchain network with new technologies.
• Utilize cryptography techniques to protect against hackers and other cyber attacks.

Must have,

- Fundamental of Python(Data types in python, scope of variable, asynchronous programming)
- Should be able to code in Python

- Basic Understanding of Database

- API designing

- Problem Solving skills

- Fundamentals of storage, caching

Good to have,

- AWS Knowledge,

- Python Framework(Django, Flask)

- Knowledge on Message Broker, Caching

- SQL and no-SQL database

Your Job Role

• Write clean, scalable code using .NET Framework
• Remain up to date with the terminology, concepts, and best practices for coding.
• Develop technical interfaces, specifications, and architecture
• Use and adapt existing web applications for apps
• Create and test software prototypes
• Develop client displays and user interfaces
• Assist software personnel in handling project-related work and other requirements
• Coordinate with other software professionals and developers

What are requirements

• Familiarity with the ASP.NET framework, SQL Server, and design/architectural patterns (e.g. Model-View-Controller (MVC)
• Min 3 years experience of development experience using C# .NET
• Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic . NET) and HTML5/CSS3
• Familiarity with architecture styles/APIs (REST, RPC)
• Understanding of Agile methodologies
• Strong attention to detail
• Excellent troubleshooting and communication skills
• Knowledge of REST and RPC APIs
• Able to work well in a team setting

Other Details

Experience required- 3+ years

Job Location- Noida (Onsite)

Job Type- Full time