Customer Support Executive

Responsibilities:

• Make outbound calls to potential clients to introduce AI project offerings.
• Explain the benefits and features of our AI products and services.
• Answer questions and address client concerns confidently and professionally.
• Maintain detailed records of calls, customer interactions, and feedback.
• Schedule follow-up calls to build and maintain client relationships.
• Achieve daily and weekly call targets set by the team.
• Collaborate with the sales and marketing teams to refine pitch strategies.

1) Convert ideas into visual treats. These visual treats (output) can be in the form of:

• Web Related: Pages/Sliders/Banners
• Landing Page/Forms
• Emailers/Ebook/Downloadable Coupons forms
• Branding /Stationary Kits includingLogo
• Mascot
• Outdoor Media :Hoarding
• Selfie WallsTheme Walls
• Social Media Creatives:Social Media Covers
• Social Media Posting creative
• Blog Covers and related Images
• Paid Ads Creatives:Carousals
• Remarketing Banners
• Social Media Page Customization
• Documents & Presentations
• Image Manipulation

How you will do it? By having a sound understanding of:

• Cartoon strips
• Infographics
• Storyboards
• Conversational Designs
• Theme based designing
• Business Specific/Trending Specific Scenarios
• Viral Marketing traits
• Branding
• Hands on experience:Photoshop, Corel, Illustrator
• 3D works

2) Videos and VFX:

• · Explanatory
• · Motion Graphics
• · New/Info Specific
• · VFX Centric
• · Streaming Specific
• · Interviews

How you will do it? By having a sound understanding of:

• Script visualization
• Editing on latest video editing tools
• VFX areas
• Camera Handling

You will work closely with the:

• Digital - Social Media and Brand ideation team
• Content teams
• Technology teams

You should be able to

• Believe everything, yes everything, can be done in Photoshop
• Create illustrations
• Work in teams
• Work in solace
• Most important: Willingness to learn

Did you say you know (or are willing to learn) HTML/CSS too – you already have an advantage!

What kind of people are we looking for? Simple:

• We don’t like experts, we prefer people who are always willing to learn and are able to learn quickly
• Not a mere task taker.
• Ability to work with deliverables in mind.
• Entrepreneurial instinct beyond office cubicle
• Intelligence to do multitasking and prioritization of work
• Excellent communication skills- written oral and articulation.
• Ability to initiate/participate with intelligence, thoughtful new ideas in business discussion and meetings.
• Instinct of exhaustive reading, research ,analysis beyond the conventional format and adding value to the deliverables
• Strong strategic bent with inclination towards learning and contributing.
• Adaptability and flexibility to work with cross-functional areas of business.
• Zeal to be driven by productivity than by activity
• Self discipline and ability to do work with self supervision.
• You do what you preach, or at least try
• You not only work hard, you party hard too
• You have an eye for detail
• If you’re a (regular) blogger, we already love you!
• You are a DIY person. Period

Job Summary

Cloud Production Support Engineer(PSE) is responsible for fulfilling the day-to-day infrastructure and service requests from the application teams across AWS, CI/CD solutions and observability tools. You will be expected to handle production issues in collaboration with the cloud Infrastructure and application teams.

Responsibilities and Duties

• Troubleshoot production Issues: When technical issues with the cloud infrastructure components arise, PSE must act quickly to analyse the available data and find the root cause of the problem. They may then develop a solution or escalate the problem to other engineering team members while providing stakeholders with progress updates.
• Infrastructure provisioning and modification: Application teams may request to create new infrastructure or modify the existing ones in AWS based on their requirements via the ticketing tool. PSE should ensure that the required data/info is available on the ticket and provide a resolution based on the given SLA.
• Alert Management: Alerts from the observability tools will be received on multiple channels according to the notification settings. PSEs are expected to acknowledge the alerts, troubleshoot the issue, close the alert based on the given SLA, or escalate to the cloud infra/DevOps team for further diagnosis.
• Onboarding, Off-boarding and access management: Whenever an employee joins or leaves the organization, you will receive an onboarding or offboarding request.
• Prepare Technical Documentation: PSEs must prepare documentation when logging product issues, as they must note all details, including their observations, diagnoses, and action steps. Other everyday tasks include weekly reports summarising production performance, upgrade release notes, and troubleshooting guides.
• Product Improvements: Since PSEs have good exposure to the product issues, they should work closely with the PMs+EMs, pass the feedback on the product, and get the improvements/fixes included in the product roadmap.
• Adherence to SLA and timelines: PSEs should always adhere to the timelines shared with other teams for closure of fixes and deliver outcomes as per the SLA guidance agreed with business teams
• Reporting: Report & track weekly regarding SLA metrics, tickets being worked and closed by PSEs/transferred tickets. Identify and devise how productivity can be captured at the individual level and report the same monthly.

Qualifications and Skills

• Degree in Computer Science/Information Technology.
• Two years or more experience in Cloud and system administration.
• Experience troubleshooting in complex environments using monitoring tools.
• Demonstrated experience with containerisation technologies (Docker, Kubernetes, etc.)
• Hands-on experience with the most common AWS services.

We are looking for Software Developers for the product team in Pune/Gurugaon. We need immediate joiners.

Java Developer (3+ Years of Experience),

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• Must have hands-on in Java 8+, Spring, SpringBoot, JPA/Hibernate, and REST API.
• Must have experience in RDBMS (MySql, Oracle, etc.) or NoSQL (MongoDB, Cassandra, etc.).
• Good understanding of coding best practices, code optimization, code coverage, and performance tuning.
• Experience in Spring Cloud, Microservices, and Kafka is a plus
• Experience in DevOps (Docker, Kubernetes, CI/CD, Version Control) is a plus.
• Good understanding of Agile and Scrum methodologies.
• Excellent communication and interpersonal skills.

Job Description- React Developer

● Requirements-
● Experience: 2+
Having knowledge of React JS. Having knowledge of Node JS Having Knowledge of HTML,
CSS, and JavaScript. Knowledge of web services integration and writing. Need to have strong
R&D power Knowledge of GitHub and Jira. A bit of knowledge of code building and docker
activity.

Profile- NodeJs Developers
Overall Experience- 2+ Years minimum
Pure Node.js Experience- At 1 Years
● Required Skills:- A person who is superb in node.js first and foremost. Needs to understand
the intricacies of promises and the asynchronous programming paradigm.
● A close second is experience in Graphql. Understanding Queries, Mutations and Apollo.
● Tertiary is DynamoDb and Mysql Being able to pick up a non-standard ORM and being able to
program against it.
● Developers must have experience with AWS, and preferably AppSync, Serverless Framework,
Lambdas, Codebuild and Codepipeline
● Experience building Automated Testing Frameworks using selenium, phantomjs, etc. is
preferred

About Clari

Clari uses AI and automation to drive growth and retention for high-performing revenue teams. Clari’s Revenue Operations platform is currently processing over $300 billion in pipeline, and is used by over 50,000 marketing, sales and customer success professionals across 170 countries. Customers include market leaders like Symantec, Adobe, Alteryx, Workday, Lenovo, Zoom, Medallia, Alteryx and hundreds of others.  Clari harvests and analyzes activity signals from dozens of different business systems, including email, calendar, CRM, marketing automation, to shorten sales cycles, increase win rates, and make revenue more predictable. 

The result is passionate and frankly humbling customer loyalty. We consistently hear from our customers how we’ve changed their lives - just check out the reviews on https://www.g2crowd.com/products/clari/reviews">G2 Crowd. It never gets old, and we never take it for granted.

Clari is looking for several key experienced engineering who will focus on implementing many different areas of our solution, including but not limited to our overall web architecture, core application features such as data science driven analytics, user management, content management, social graph integration, personalization, emails, collaboration systems and enterprise content repositories as well as on unstructured data analytics, machine learning and our relevance engine.

Join our core applications team where you’ll work with truly remarkable colleagues on highly diverse, complex, and relevant problems while building scalable applications designed to service millions of mobile and web-based information workers. You’ll work closely with product managers, designers, and others in a cross functional environment on multiple projects, from concept phase through testing, launch and ongoing operations.

We work in an open, collaborative environment and seek exceptional developers who enjoy problem solving and straying outside the routine. You will also contribute to the growth of Clari by being a Brand Ambassador and assist in the hiring of great talent.

Qualifications

• 3+ years of professional server development experience using Java or similar object-oriented language
• Strong understanding of web-based architecture - web servers, load balancing, caching, databases etc.
• Basic knowledge of SQL (Postgres, MySQL) and NoSQL databases (MongoDB)
• Experience developing data driven web applications
• Up-to-date knowledge of latest trends in web application development, including Amazon AWS ecosystem
• Experience building and using RESTful APIs

Nice to Have

• Experience with multi-threading, replication etc. concepts in cloud applications
• Familiarity with large scale business intelligence applications
• Familiarity of JavaScript and other web technologies such as React
•  

Why Clari?

Because we have a big mission, a winning product and an amazing fan base of passionate customers.

We’re changing the world and having a lot of fun on the way. Clari is a fun and fast-growing Silicon Valley company. Clari is one of Inc. Magazine’s best places to work in the US and was named as a 2019 Top Bay Area Workplace for the 5th consecutive year. In October 2019, we closed $60M in Series D funding and are growing at 200%. Our product is a winner - we have perennially been given the highest overall rating in G2 Crowd’s Top 20 Sales Analytics Software. We’re backed by top tier investors including Sequoia Capital, Bain Capital, Sapphire Ventures, Madrona Venture Group and Tenaya Capital, and have a superb and supportive board.

Our team is made up of veteran entrepreneurs, brilliant engineers, and tried-and-true sales professionals who have done this before and want to do it again, this time only bigger.

What’s left to add? You.