Customer Support Executive

Required Skills: Project Management, Data Analysis, SQL queries, Client Engagement

Criteria:

• Must have 3+ years of project/program management experience in Financial Services/Banking/NBFC/Fintech companies only.
• Hands-on proficiency in data analysis and SQL querying, with ability to work on large datasets
• Ability to lead end-to-end implementation projects and manage cross-functional teams effectively.
• Experience in process analysis, optimization, and mapping for operational efficiency.
• Strong client-facing communication and stakeholder management capabilities.
• Good expertise in financial operations processes and workflows with proven implementation experience.

Description

Position Overview:

We are seeking a dynamic and experienced Technical Program Manager to join our team. The successful candidate will be responsible for managing the implementation of company’s solutions at existing and new clients. This role requires a deep understanding of financial operation processes, exceptional problem-solving skills, and the ability to analyze large volumes of data. The Technical Program manager will drive process excellence and ensure outstanding customer satisfaction throughout the implementation lifecycle and beyond.

Key Responsibilities:

● Client Engagement: Serve as the primary point of contact for assigned clients, understanding their unique operation processes and requirements. Build and maintain strong relationships to facilitate successful implementations.

● Project Management: Lead the end-to-end implementation of company’s solutions, ensuring projects are delivered on time, within scope, and within budget. Coordinate with cross-functional teams to align resources and objectives.

● Process Analysis and Improvement: Evaluate clients' existing operation workflows, identify inefficiencies, and recommend optimized processes leveraging company’s platform. Utilize process mapping and data analysis to drive continuous improvement.

● Data Analysis: Analyze substantial datasets to ensure accurate configuration and integration of company’s solutions. Employ statistical tools and SQL-based queries to interpret data and provide actionable insights.

● Problem Solving: Break down complex problems into manageable components, developing effective solutions in collaboration with clients and internal teams.

● Process Excellence: Advocate for and implement best practices in process management, utilizing methodologies such as Lean Six Sigma to enhance operational efficiency.

● Customer Excellence: Ensure a superior customer experience by proactively addressing client needs, providing training and support, and promptly resolving any issues that arise.

Qualifications:

● Minimum of 3 years of experience in project management, preferably in financial services, software implementation, consulting or analytics.

● Strong analytical skills with experience in data analysis, SQL querying, and handling large datasets.

● Excellent communication and interpersonal skills, with the ability to manage client relationships effectively.

● Demonstrated ability to lead cross-functional teams and manage multiple projects concurrently.

● Proven expertise in financial operation processes and related software solutions is a plus

● Proficiency in developing business intelligence solutions or with low-code tools is a plus

Why Join company?

● Opportunity to work with a cutting-edge financial technology company.

● Collaborative and innovative work environment.

● Competitive compensation and benefits package.

● Professional development and growth opportunities.

Position : Web Developer (.Net Core)

Job Description:      

Min 2 to 4 Years of experience in C# and ASP.NET, Web application development.

Knowledge about cloud programming or migration to cloud is preferred.

 Mandatory skills:

• Proficient in Web Application development using ASP.NET, C# with .Net version 4.0 / 4.5.
• Experience with SQL Server or any other equivalent Database and know how to build efficient queries.
• Strong knowledge on jQuery, AJAX, JavaScript, HTML5, CSS3 and Bootstrap.
• Experience in debugging in multiple browsers.
• Strong understanding of object-oriented programming.
• Clear understanding of SVN or an equivalent VCS.
• Familiar with IIS and deploying code to Web Server.
• Should have excellent analytical and communication skills.

 Responsibilities:

• Good hands on designing, coding, debugging, technical problem solving, and writing Unit Test cases, etc.
• Translate use cases into functional applications
• Design, build, and maintain efficient, reusable, and reliable C# code
• Ensure the best possible performance, quality, and responsiveness of applications
• Help maintain code quality
• Able to work well in a team setting

 Academic Qualifications Required:

•  B.E. / B.Tech. /MSC in Computer Science or IT.

Qualifications

M.C.A

Role: Quality Analyst

Responsibilities:

 Reviewing software requirements and preparing test scenarios

 Executing tests on software usability

 Conduct unit testing and integration testing and troubleshooting & bug management related to the modules

 Preparing reports on all aspects related to the software testing carried out on a module and reporting to the technical team

Minimum Qualification:

 4-year (Full-time) Bachelor’s Degree in IT/CSE/Electronics & Communication / Computer Applications or equivalent OR MCA from any university/ Professional Institution recognized by Government

 6+ years of relevant experience including experience in manual or automation testing

 Ability to multi-task and display strong result-oriented approach

 Good communication, project execution & planning skills

 Excellent inter-personal and team skills and ability to work in a multi-cultural environment.

Job Title: Customer Success Associate (International Process)

Location: Gurugram, Haryana

Work Mode: Work from Office

About the Role:

We are seeking passionate and customer-focused professionals to join our international support team. If you have excellent communication skills, a problem-solving mindset, and prior experience in customer service—especially within international or healthcare domains—this opportunity is for you.

As a Customer Success Associate, you will be responsible for managing and resolving customer queries efficiently while ensuring an exceptional service experience.

Key Requirements:

• Excellent English communication skills (C1 level – mandatory)
• Education: Graduates and Undergraduates both are eligible
• Minimum 1 year of experience in International Customer Support (Healthcare background preferred)
• Salary: Up to ₹35,000 CTC (₹30,517 in-hand)
• 5 Days Working with 2 rotational week-offs
• Rotational Shifts (24/7 environment)
• Two-way cab facility available (for hiring zone only)

Roles & Responsibilities:

• Handle inbound and outbound calls, chats, or emails from international customers.
• Provide prompt, accurate, and empathetic assistance for customer queries or concerns.
• Analyze customer issues and ensure first-contact resolution wherever possible.
• Escalate unresolved or complex issues to higher support tiers when necessary.
• Maintain detailed and accurate documentation of all customer interactions.
• Ensure adherence to process guidelines, SLAs, and quality parameters.
• Collaborate with internal teams to improve overall customer experience.
• Stay updated on product knowledge, policies, and procedures.
• Demonstrate a positive attitude and maintain professionalism under pressure.

Why Join Us:

• Competitive salary with performance-based growth opportunities
• Exposure to global customer experience standards
• Supportive work culture with professional development programs

Job Description – Sales Executive (Construction ERP Solutions)

About Us

We are a leading provider of Construction ERP Software designed for builders, contractors, infrastructure companies, RMC plants, equipment & vehicle owners, and developers. Our ERP platform helps construction businesses streamline operations across finance, procurement, project management, equipment management, HR & payroll, and inventory control.

We are looking for a Sales Professional with strong domain knowledge in construction, infrastructure, or equipment industries who can drive ERP sales and build lasting client relationships.

Role: Sales Executive - Construction ERP

Location: Indore, Hyderabad

Department: Sales & Business Development

Reports To: Business Development Manager

Key Responsibilities

• Identify, prospect, and generate new business opportunities for Construction ERP solutions within construction, RMC, heavy equipment, infra, and real estate companies.
• Build and maintain strong relationships with decision-makers such as Project Heads, CFOs, Purchase Managers, Equipment Owners, and MDs.
• Understand customer pain points in project management, equipment utilization, billing, contractor management, and reporting, and position ERP as the right solution.
• Conduct client meetings, product demos, and presentations to showcase ERP features and benefits.
• Develop and manage a healthy sales pipeline, negotiate contracts, and close deals.
• Collaborate with the presales, implementation, and support teams for smooth onboarding of clients.
• Achieve monthly/quarterly sales targets and contribute to business growth.
• 
  

Desired Candidate Profile

• Background: Prior experience in sales within Construction, Infrastructure, RMC, Heavy Equipment, or related industries. (Candidates from ERP/SaaS sales in construction domain preferred.)
• Experience: 2–5 years of B2B sales experience.
• Strong understanding of construction workflows, equipment/vehicle usage, procurement, contractor & labor management.
• Excellent communication, negotiation, and presentation skills.
• Ability to connect with senior stakeholders and convert long sales cycles into closures.
• Self-driven, target-oriented, and willing to travel for client meetings.
• 
  

What We Offer

• Competitive salary with performance-linked incentives.
• Opportunity to work with a fast-growing Construction ERP leader.
• Hands-on learning in ERP, SaaS, and construction digital transformation.
• Growth path into Sales Leadership roles.

Requirements:

● Understanding our data sets and how to bring them together.

● Working with our engineering team to support custom solutions offered to the product development.

● Filling the gap between development, engineering and data ops.

● Creating, maintaining and documenting scripts to support ongoing custom solutions.

● Excellent organizational skills, including attention to precise details

● Strong multitasking skills and ability to work in a fast-paced environment

● 5+ years experience with Python to develop scripts.

● Know your way around RESTFUL APIs.[Able to integrate not necessary to publish]

● You are familiar with pulling and pushing files from SFTP and AWS S3.

● Experience with any Cloud solutions including GCP / AWS / OCI / Azure.

● Familiarity with SQL programming to query and transform data from relational Databases.

● Familiarity to work with Linux (and Linux work environment).

● Excellent written and verbal communication skills

● Extracting, transforming, and loading data into internal databases and Hadoop

● Optimizing our new and existing data pipelines for speed and reliability

● Deploying product build and product improvements

● Documenting and managing multiple repositories of code

● Experience with SQL and NoSQL databases (Casendra, MySQL)

● Hands-on experience in data pipelining and ETL. (Any of these frameworks/tools: Hadoop, BigQuery,

RedShift, Athena)

● Hands-on experience in AirFlow

● Understanding of best practices, common coding patterns and good practices around

● storing, partitioning, warehousing and indexing of data

● Experience in reading the data from Kafka topic (both live stream and offline)

● Experience in PySpark and Data frames

Responsibilities:

You’ll

● Collaborating across an agile team to continuously design, iterate, and develop big data systems.

● Extracting, transforming, and loading data into internal databases.

● Optimizing our new and existing data pipelines for speed and reliability.

● Deploying new products and product improvements.

● Documenting and managing multiple repositories of code.

• Looking for “Mainframe Production Support”
• Job Location- Bangalore
• Position: Mainframe Production Support (Good experience in Java)
• Job Description:
• Looking for strong Cobo/PL1, DB2, JCL
• Good exposure in Production Support.
• Good Interpersonal skills.
• Good exposure in handling tickets, RCA and Resolving issues.
• Good IN Core Java or API concepts
• Who can do migration from Mainframe to Java