Technical Support

Role: Senior Technical Consultant

Schedule: Fully Remote but requiring working in EDT Zone (Second shift work till 12:30 AM IST)

Benefits: Cell-Phone Reimbursement, Food Allowance, Internet Allowance, Commute Allowance

Company:

Upland Software (Nasdaq listed) is a leader in AI-powered knowledge and content management software. Our solutions help enterprises unlock critical knowledge, automate content workflows, and drive measurable ROI—enhancing customer and employee experiences while supporting regulatory compliance. More than 1,100 enterprise customers rely on Upland to solve complex challenges and provide a trusted path for AI adoption.

Job Description

Opportunity Summary:

We are seeking an experienced Senior Technical Consultant to join our India-based Center of Excellence team. This role demands both technical depth and customer presence—someone who thrives under pressure, communicates clearly, and solves complex integration and troubleshooting challenges in real time, often while collaborating directly with customers on live calls.

What would you do?

· Customer Engagement & Solutioning

o Lead and participate in technical meetings with enterprise customers, including troubleshooting sessions and go-live support calls.

o Translate complex technical details into language understandable by both technical and non-technical stakeholders.

o Calmly manage tense situations and help de-escalate when technical issues or deadlines create pressure.

· Technical Implementation & Integration

o Configure, integrate, and optimize BA Insight connectors with systems such as SharePoint, FileNet, iManage, and other enterprise repositories.

o Utilize REST APIs and scripting (C#, PowerShell, or similar) to implement or extend integration logic.

o Troubleshoot complex issues across multi-tier environments including application servers, connectors, indexing services, and authentication systems.

o Support orchestration pipelines that prepare data (chunking, metadata tagging, indexing) for LLM/AI consumption.

· Cross-Functional Collaboration

o Work closely with Project Managers, Solutions Consultants, and Support to ensure project milestones are met.

o Partner with Product and R&D to identify defects, suggest enhancements, and test new connector functionality.

o Support Sales and Customer Success teams in technical scoping discussions and feasibility assessments.

· Documentation & Process Discipline

o Maintain detailed technical documentation and logs of customer work.

o Track time and deliverables accurately using internal project management and time-tracking tools.

o Follow established PS methodology and internal QA/SDLC standards.

What are we looking for?

· Minimum 4–6 years of experience in a technical consulting, support engineering, or implementation role within a SaaS or enterprise software company.

· Experience with enterprise content management or search-based applications (e.g., SharePoint, iManage, OpenText, Documentum, Elastic, Solr) strongly preferred.

· Prior exposure to AI or data orchestration workflows a plus (chunking, vectorization, or integration with LLMs).

Primary Skills:

The candidate must possess the following primary skills:

Core Engineering & Development

· Strong proficiency in scripting and automation (Python, PowerShell, etc.)

· Solid experience with APIs, integrations, and data pipelines

· Ability to design and implement scalable, reusable solutions

Enterprise Search (Hands-On)

· Practical experience with:

· Indexing pipelines and ingestion workflows

· Metadata modeling and enrichment strategies

· Relevance tuning and search optimization

· Ability to diagnose issues related to:

o Missing content

o Poor ranking

o Incorrect search results

AI & Copilot Troubleshooting (Critical Skill)

· Hands-on experience or strong capability to troubleshoot:

· Microsoft Copilot / AI search issues

· Data grounding problems (AI not finding the right content)

· Permissions and access-related issues

· Microsoft Graph / Search indexing gaps

· Strong understanding of:

o Retrieval-Augmented Generation (RAG) concepts (high level)

o How AI depends on data quality, structure, and access

Enterprise Platform Experience

· Hands-on experience with one or more:

· Microsoft ecosystem (SharePoint, OneDrive, Graph, Copilot)

· Salesforce, ServiceNow, or similar enterprise systems

· Understanding of authentication (SSO, OAuth) and access models

Advanced Troubleshooting & Problem Solving

· Ability to diagnose cross-system issues (AI + search + data source)

· Strong root cause analysis skills across:

o Data

o Integration

o Platform configuration

Delivery & Ownership

· Ability to work independently on deployments and complex issues

· Experience in customer-facing or delivery environments

· Capability to guide/mentor junior engineers

Soft Skills

· Fast learner capable of mastering complex products and customer environments quickly

· Self-starter who can manage multiple projects with minimal supervision

· Team-oriented mindset with strong empathy for customers and colleagues

· Passionate about connecting enterprise data with AI to drive intelligent outcomes

· Exceptional troubleshooting and analytical abilities

· Passionate about delivering an amazing customer experience

· Able to have a change of mind, and able to change the minds of others

· Writes clearly and concisely

· Capable of working without a company office, with a fully remote team

Growth Skills

· Possesses a good work ethic; a self-starter with a desire to grow

· Always looking for better ways to get the job done

Work Schedule

· As Mentioned above.

· Flexibility to alternate schedules with other CoE Project Managers to ensure consistent U.S. coverage.

Qualification

Bachelor’s degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field or equivalent combination of knowledge and experience. This role requires overlap with multiple time zones for planning meetings, status updates etc. on a regular basis. The duration of these overlaps can change depending on the type of meeting. Upland India has the flexibility to manage your working hours accordingly to help in your work-life balance. You can find out more about this during your interview conversation.

About BA Insight

Upland BA Insight is an enterprise search and AI orchestration platform that connects knowledge across systems like SharePoint, FileNet, iManage, Jira, and Documentum. Our technology enables intelligent search and data orchestration pipelines that prepare content for use with AI models such as ChatGPT, Microsoft Copilot, and Azure OpenAI.

Job Title : Senior Consultant (Java / NodeJS + Temporal)

Experience : 5 to 12 Years

Location : Bengaluru, Chennai, Hyderabad, Pune, Mumbai, Gurugram, Coimbatore

Work Mode : Remote (Must be open to travel for occasional team meetups)

Notice Period : Immediate Joiners or Serving Notice

Interview Process :

• R1 : Tech Interview (60 mins)
• R2 : Technical Interview
• R3 : (Optional) Interview with Client

Job Summary :

We are seeking a Senior Backend Consultant with strong hands-on expertise in Temporal (BPM/Workflow Engine) and either Node.js or Java.

The ideal candidate will have experience in designing and developing microservices and process-driven applications, as well as orchestrating complex workflows using Temporal.io.

You will work on high-scale systems, collaborating closely with cross-functional teams.

Mandatory Skills :

Temporal.io, Node.js (or Java), React.js, Keycloak IAM, PostgreSQL, Terraform, Kubernetes, Azure, Jest, OpenAPI

Key Responsibilities :

• Design and implement scalable backend services using Node.js or Java.
• Build and manage complex workflow orchestrations using Temporal.io.
• Integrate with IAM solutions like Keycloak for role-based access control.
• Work with React (v17+), TypeScript, and component-driven frontend design.
• Use PostgreSQL for structured data persistence and optimized queries.
• Manage infrastructure using Terraform and orchestrate via Kubernetes.
• Leverage Azure Services like Blob Storage, API Gateway, and AKS.
• Write and maintain API documentation using Swagger/Postman/Insomnia.
• Conduct unit and integration testing using Jest.
• Participate in code reviews and contribute to architectural decisions.

Must-Have Skills :

• Temporal.io – BPMN modeling, external task workers, Operate, Tasklist
• Node.js + TypeScript (preferred) or strong Java experience
• React.js (v17+) and component-driven UI development
• Keycloak IAM, PostgreSQL, and modern API design
• Infrastructure automation with Terraform, Kubernetes
• Experience in using GitFlow, OpenAPI, Jest for testing

Nice-to-Have Skills :

• Blockchain integration experience for secure KYC/identity flows
• Custom Camunda Connectors or exporter plugin development
• CI/CD experience using Azure DevOps or GitHub Actions
• Identity-based task completion authorization enforcement

About the Role

The Operation Executive is responsible for planning, coordinating, and executing

various events, BTL activities, vendor visits, branding material procurement etc.

ensuring quality execution. This role requires a smart and organized individual who

can manage multiple tasks simultaneously, work under pressure, and deliver

exceptional execution as per SOP.

Key Responsibilities

Event Planning and Coordination

 Collaborate with BD and CS team to understand their event goals, themes,

and requirements.

 Develop detailed plans, timelines, checklists and production schedules.

 Coordinate with vendors, suppliers, and contractors to secure necessary

services and materials.

 Conduct site visits and assessments to ensure venue suitability and ensure

alignment with client expectations.

Logistics Management

 Oversee the setup, execution, and teardown of events and activities, ensuring

all elements are in place and functioning correctly as per SOP.

 Manage logistics, including transportation, accommodation, and catering

arrangements etc.

 Ensure compliance with health, safety, and regulatory standards during all

activities.

Technical Coordination

 Work closely with technical teams to ensure proper setup and operation of

audio-visual equipment, lighting, staging, and other technical aspects.

 Troubleshoot technical issues during events/activities and implement quick

solutions to minimize disruptions.

Budget Management

 Track and manage event/activity and procurement budgets, ensuring all

expenses are tracked and kept within allocated limits.

 Negotiate with vendors and suppliers to secure competitive rates and

optimize costs.

Team Collaboration

 Lead and coordinate event/activity staff, including volunteers, to ensure

smooth execution of event tasks.

 Foster a positive and collaborative team environment.

Client and Stakeholder Relations

 Serve as the on-ground point of contact for clients, providing regular updates

and addressing concerns.

 Maintain strong relationships to ensure client satisfaction and seamless

delivery of requirements.

 Professionally handle client feedback and implement improvements as

needed.

Post-Event Evaluation

 Conduct post-event evaluations to assess event success and identify areas

for improvement.

 Prepare detailed event reports for clients and internal stakeholders.

What We’re Looking For

 1-3 years of experience in event operations, logistics management, or BTL

activity execution.

 Strong organizational and multitasking skills to manage multiple projects

simultaneously.

 Ability to work in a fast-paced, high-pressure, real-time environment.

 Excellent communication and vendor management skills.

 Proficiency in Microsoft Office Suite (Excel, Word, and PowerPoint).

 Problem-solving mindset with the ability to resolve issues efficiently on the

ground.

 Self-motivated, detail-oriented, and capable of working independently with

minimal supervision.

 Must possess a two-wheeler and have a valid driver’s license for local travel.

Required Capabilities:-

Primary Skills: .Net Core, ReactJS, Azure (Azure, Key Vault , Azure Function, Azure service bus, Azure Blob storage, Cosmos, App insights, App services)

• Significant software development experience in front-end, back-end, and cloud automation.
• Agile team experience, following best practices for architecture, design, and testing with high code quality.
• Proficient in .Net/C# programming and React.
• Strong SQL Server skills.
• Familiar with Redis.
• Knowledge of CI/CD pipelines.
• Understanding of Azure Storage accounts and service bus.
• Experience with Azure or other cloud hosting.
• Familiarity with Entity Framework.
• Expertise in .Net API

About the Job:

The Android Developer internship offers an exciting opportunity to gain hands-on experience in developing cutting-edge mobile applications. As an Android Developer intern, you will work closely with our experienced team to create innovative solutions and contribute to real projects.

Roles & Responsibilities:

• Design and build advanced applications for the Android platform.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Work on bug fixing and improving application performance.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
• Participate in code reviews to maintain high-quality code standards.

Required Skills & Qualifications:

• Strong knowledge of Android Development and Kotlin programming language.
• Experience with Javascript, Testing and Debugging techniques.
• Proficiency in Android Studio, Android SDK, Java and Android Application Development.
• Familiarity with XML, RESTful APIs, and version control systems like Git.
• Understanding of SQLite database management.

Experience: 2 to 8 Years

Job Description

• Technical Skills requirement : JAVA, Multithreading, OOPS, Data Structure, Karaf.
• Total experience required should be around 2 to 8 years.

Job Description :

- Strong development skills in Java JDK 1.7 or above.

- Knowledge of Java 8 features and Multithreading is a must-have.

- Should have a strong acumen in Data Structures, Algorithms, problem-solving and LogicalAnalytical skills.

- Thorough understanding of OOPS concepts, Design principles and implementation of different type of Design patterns.

- Sound understanding of concepts like Exceptional handling, SerializationDeserialization and Immutability concepts, etc.

- Experience with Multithreading, Concurrent Package and Concurrent APIs Basic understanding of Java Memory Management (JMM) including garbage collections concepts.

- Experience in RDBMS or NO SQL databases and writing SQL queries (Joins, group by, aggregate functions, etc.)

Job Profile: Software Development Engineer IV - iOS - StoreFront team

Location: Bangalore | Karnataka

ABOUT THE TEAM & ROLE:

Swiggy's StoreFront Engineering team helps customers enjoy personalized discovery and purchase experience across multiple product lines (Stores, Food, Genie and Instamart). The team is enabling this by developing thoughtfully crafted applications, smart cataloging, relevance-based search & intent-driven merchandising, checkout management solutions, and payment systems.

We are looking for engineers who have hands-on experience in building highly reliable distributed systems and have deep expertise in database design & performance tuning. Knowledge of Machine Learning and other Predictive Modeling techniques will be added strength. Few interesting problems we are solving include:

1. Client-facing Applications

2. Smart Catalog & Category Intelligence

3. Personalized Search & Merchandising experience

4. Payments

5. Pricing

6. Order Management System

At Swiggy, SDE IV(s) play an integral role in owning end-to-end Design/Architecture of complex systems. They co-own the technology vision of the respective team and significantly contribute to the overall success of the team. They partner with the product/business teams to understand the product features and specifications, translate them into high level and low-level design thereby facilitating the team in design and development of mission critical applications.

What qualities are we looking for?

• Hands on experience in mobile application development for at least
• Hands on working experience in Swift
• Experience in multithreaded programming and memory optimization
• Ability to learn and grow in a fast paced setup
• Working knowledge of iOS Architectural Components and Design Patterns
• Very good debugging skills
• Good knowledge in implementing Pixel Perfect designs
• Good in Data Structures and Algorithm

What will you get to do here?

• Coming up with best practices to help the team achieve their technical tasks and continually thrive in improving the technology of the product/team
• Driving the adoption of best practices & regular Participation in code reviews, design reviews, architecture discussions
• Experiment with new & relevant technologies and tools, and drive adoption while measuring yourself on the impact you can create
• Implementation of long term technology vision for your team
• Responsible for complete architecture of your product
• Creating architectures & designs for new solutions around existing/new areas
• Decide technology & tool choices for your team & be responsible for them