-Front line support via live chat, tickets, and telephone.
-Troubleshooting a variety of technical and non-technical issues customers are facing with their respective product
-Performs miscellaneous job-related duties as assigned by the supervisors and management.
-Provide customer support and technical support for various products
-Answer questions and deliver support to customers with varying degrees of product knowledge and technical proficiency
-Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying the customer's understanding of information and answer.
-Identify and escalate priority issues; directing cases to appropriate teams and resources as needed
Records customer inquiries by documenting inquiry and response in customers' accounts.
-Improves quality service by recommending improved processes;
-identifying new product and service applications.