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Technical Support
at PurpleRain
Posted by Nivetha G

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Remote, Bengaluru (Bangalore)
1 - 3 years
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Skills

Troubleshooting
Remote access
VPN
Tech Support
Phone support
Remote support
Product support
Customer Support

Job description

-Front line support via live chat, tickets, and telephone. -Troubleshooting a variety of technical and non-technical issues customers are facing with their respective product -Performs miscellaneous job-related duties as assigned by the supervisors and management. -Provide customer support and technical support for various products -Answer questions and deliver support to customers with varying degrees of product knowledge and technical proficiency -Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying the customer's understanding of information and answer. -Identify and escalate priority issues; directing cases to appropriate teams and resources as needed Records customer inquiries by documenting inquiry and response in customers' accounts. -Improves quality service by recommending improved processes; -identifying new product and service applications.

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About PurpleRain

PurpleRain is a Data-driven SaaS Product startup

Founded

2015

Type

Product

Size

51-250 employees

Stage

Bootstrapped
View company

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