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Technical Support
Technical Support
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Technical Support

Nivetha G's profile picture
Posted by Nivetha G
1 - 3 yrs
₹2L - ₹3L / yr
Remote, Bengaluru (Bangalore)
Skills
Customer Support
Tech Support
Troubleshooting
Remote access
VPN
Phone support
Remote support
Product support
-Front line support via live chat, tickets, and telephone. -Troubleshooting a variety of technical and non-technical issues customers are facing with their respective product -Performs miscellaneous job-related duties as assigned by the supervisors and management. -Provide customer support and technical support for various products -Answer questions and deliver support to customers with varying degrees of product knowledge and technical proficiency -Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying the customer's understanding of information and answer. -Identify and escalate priority issues; directing cases to appropriate teams and resources as needed Records customer inquiries by documenting inquiry and response in customers' accounts. -Improves quality service by recommending improved processes; -identifying new product and service applications.
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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About PurpleRain

Founded :
2015
Type :
Product
Size :
100-500
Stage :
Bootstrapped

About

PurpleRain is a Data-driven SaaS Product startup
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Connect with the team

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Reena K
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Yitzhak Vini Singh
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Sai Peruri
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Nivetha G

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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
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