Position: Technical Support Engineer
We are looking for a Strong Technical Support Engineer, who can assist clients with product issues and help to maintain a high customer retention level. He/She will be responsible for inbound and outbound calls and chat from the customer base and addressing customer Technical issues and concerns. Someone who will help build a Support team for our product build for the Education sector called Academia.
Key Responsibilities
The individual role that you’ll play in our team:
● Deal directly with customers, and respond promptly to customer inquiries
● Handle issues by providing the appropriate Root cause of the issue
● Diagnose, troubleshoot, and resolve issues by asking customers about the issues they
are facing in a detailed fashion so that they understand the nub of the problems.
● Interacting with the customer to understand the issue.
● Get the triaging steps or reproduction steps
● Try and reproduce the issue on the h/w devices provided to you
● Extract and Analyse the Android app and Backend logs
● Provide the resolution shared by the engineering team to the customer.
● Work with the consulting team in understanding customer use cases and assist
accordingly
● Resolving all technical related issues, suggesting the best solution and practices to
avoid a future issue.
● Deploying software updates to the client machines and channelizing updates
Technical Skills:
Must Haves
● Knowledge on SAAS product support which has a cloud console and a mobile app -
preferably Android
● Worked with SQL, ELK or other log collection and analysing tools.
● Resourceful in understanding fundamental network, information security, IT
communication, troubleshooting, debugging and maintenance in multi-platform
environments.
Nice To Have
● Shell Scripting
● Technical troubleshooting involving monitoring web-app performance, crash analysis
etc
● Should have basic experience in writing product manuals or feature manuals.
● Understanding of MDM, EMM on either of the platforms (Android, iOS, Windows &
Mac) can be an added advantage.
Skills
● Must possess strong communication skills in English, both written and verbal
● Working experience with Partners & Customers, Voice and Remote support
● Quick learner and versatile.
● Flexible to work in different shifts
● Excellent Email communication is a must.
● Strong ownership
● An excellent problem solver with strong analytical skills
Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)
Scalefusion is a one-stop solution, focused on managing corporate-liable & dedicated
devices, tablet-based interactive kiosks, rugged devices, mobile point of sale (mPOS) and
digital signages. Our Unified Device Management dashboard is intuitive and easy to use.
It allows you to manage all your devices, apps, and content from one place.
Promobi Technologies:
ProMobi Technologies provides a leading Mobile Device Management Solution under the
brand Scalefusion. The solution allows organizations to manage Android and iOS
devices from the cloud. It offers modern mobile device management (MDM), application
management (MAM) and content management (MCM) experience for corporate-owned
devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their
Device Management.
About Promobi Technologies
Promobi Technologies:
ProMobi Technologies provides a leading Mobile Device Management Solution under the brand Scalefusion. The solution allows organizations to manage Android and iOS devices from the cloud. It offers modern mobile device management (MDM), application management (MAM) and content management (MCM) experience for corporate-owned devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their Device Management.
Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)
Scalefusion MDM allows organizations to secure & manage endpoints including smartphones, tablets, laptops, rugged devices, mPOS, and digital signages, along with apps and content. It supports the management of Android, iOS, macOS and Windows 10 devices and ensures streamlined device management operations with InterOps. Fusion of Endpoints at Scale.
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It is evolving the way people discover the world by connecting them with exceptional experiences in their city at the push of a button. We are building a magical platform that gets everyone to head out and have fun in a matter of seconds; no matter where you are and what you want to do. We are combining a delightful product experience, data-driven decisions, sophisticated supply side logistics network, and world-class operations to solve a huge basic human problem: how do we have a good time?
We’re growing rapidly with over $200M in annualized sales, 150,000 monthly transactions and profitable unit economics. We are backed by some of the finest investors in Silicon Valley & India.
We like to solve real-world problems in the simplest, most elegant manner possible. We’re looking for a QA Lead with the ability and passion for building solutions to people-centered problems that are created at the intersection of human behavior and technology. You should also be capable of building and mentoring a fast-growing passionate, young, and talented team. We love folks who have a sense of humor and know how to have fun.Dream, build and iterate. That's our mantra. Because good just isn't good enough.
👩💻 The Role
- Full responsibility of designing and building core modules on the application and infrastructure layer.
- Lead a fast-growing team of young, passionate, talented and fun loving superstars.
- Solve challenging architectural and design problems.
- Get your hands dirty with clustering, replication, databases, build systems and infrastructure automation etc.
- Be responsible for building concurrent, performant and scalable services which will power the entire Headout ecosystem.
- Build and contribute to open-source libraries and components.
🌟 Our Dream Engineer
- A penchant for learning and building with new technologies and frameworks.
- You love working with people and have worked in a lead position in the past.
- A knack for writing the most performance optimized code along with it being modular and scalable.
- No challenge is too big to solve; love thinking product and excited to ideate & build stuff all by yourself.
- You're interested in being an early employee at a growing company, with the influence and responsibility that entails.
- You have broad and deep knowledge across a variety of contemporary technologies.
💝 We like
- Strong CS fundamentals, good working knowledge of classic algorithms and data structures.
- 2+years experience developing server-side technologies using any language or framework.
- Excellent communication, collaboration and people management skills.
- Experience working with Spring, Relational Databases, Concurrent Programming, NoSQL flavors, AWS.
- Experience designing scalable, fault-tolerant systems and databases.
- Experience with setting setting up systems and infrastructure.
- Solid understanding of how the web works and its underlying communication protocols.
- People who can't live without solving that algorithm problem that they just stumbled upon.
- People who will give up anything to squeeze in that last bit-level performance.
- Anything else than can surprise us.
- Nice to Haves: An interest in travel, local experiences & hospitality.
for the flight..
Now imagine the same technically multi order , next gen tracking ,indoor mapping, predicting security queues, coordinating and finally serving the customer on time, so he boards the flight with a smile. If you are geared to that excitement, its time you interview with us.
GrabbnGo is the first in the world to provide a multi order delivery at the gate service in airports.. and
we are working on being the best!
Your Competency Profile
® GraphQL API experience
® At least 3+ years of experience developing and deploying websites and applications
® Any of GIT, JS, RabbitMQ, Celery, Nginx, Google API, DevOps, GCP experience is an additional
strength
® In-depth knowledge of Python, Django (3+ years)
® SQL databases, NoSQL databases, Elasticsearch,
® Expertise in creating and maintaining restful API services (3+ years)
- Strong at Core Java and OOPs concepts
- Exposure to Spring, Spring Boot and Spring Security
- Exposure to implementation of RESTful APIs
- Exposure to programming using Queues and No SQL database
- Good understanding about JavaScript, JQuery and HTML
- Good understanding about Data Structures and Multithreaded Programming
- Good understanding about Design Patterns
- Good understanding about Standard and Secure Coding practices
- You would be responsible for Developing SQL Databases, automation of business reports and Developing Business Dashboard using BI Tools.
- Development of high quality database solutions
- Create complex functions, scripts, stored procedures and triggers to support application development.
- Develop, implement and optimize stored procedures and functions using T-SQL
- Review and interpret ongoing business report requirements
- Build appropriate and useful reporting deliverables
- Analyze existing SQL queries for performance improvements
- Fix any issues related to database performance and provide corrective measures.
- MIS Automation
- Provide timely scheduled management reporting
- Create Business dashboard using Tableau BI Tool
Requirement / Desired Skills:
- 5+ years of business Analyst / SQL developer experience in Fintech,internet,consulting etc industry
- Excellent understanding of T-SQL programming
- Excellent understanding of Microsoft SQL Server
- Good knowledge of HTML and JavaScript
- SQL Server Reporting Services and SQL Server Analysis Services
- Knowledge of any of the BI Tool (Tableau, PowerBI or Qlikview)
- Company Activation Specialist team is accountable for tactical Buying and implementation for a set of clients.
- WM Activation Specialist team to understands clients’ brand identity. Agency’s deliverables and campaign KPI’s.
- Understand the campaign brief received from Agency Specialist lead, and provide benchmarking/ planning rates / final negotiation in line with SOP.
- Coordination with other stakeholders, mainly the WM Planning team for deal closures
- Negotiate with Vendors for your activation plan including campaign value adds, FCT management, campaign execution etc.
- Optimize the activation plan to achieve the objectives/ KPI.
- Close the optimized plan with Activation Specialist lead.
- Track the live campaigns on daily/ weekly basis in terms of spot implementation, campaign performance, mid- evaluations etc.
- Campaign management including performance and corrective measures. Campaign inflight optimization is compulsorily done for every single campaign
- Follow end to end process for Campaign execution and Campaign management.
What you’ll do (Roles & Responsibilities):
- Ensure ufaber websites convey the message, emotion and vibes about the future it promises
- Create web and app based products for multiple uFaber brand which are pleasure to use for the last mile user
- Design Web and Mobile learning interfaces which score high in empathy and UX. Deliver the result minus the clutter
- Bring in a designers edge in every product requirement that comes through various stakeholders
- Work in teams, show willingness to lead in future
What we appreciate (Skills Required):
- Fundamental understanding of Visual Design principles
- Formal education in Design,
- Quality hands on experience in UI/UX design
If you want to create products which will have reached clock million + engagement hours and reach over 100 thousand students, apply with examples of your best work.
• Job Location:- Opp. Sola over bridge, Ahmedabad
• Education:- B.E./ B. Tech./ M.E./ M. Tech/ MCA
• Desired Skills:- .Net 4.5 and later, Asp.Net MVC, C#, Java script, JQuery, CSS3, Web API, ANGULAR JS, .Net Core, Sql Server, Mysql, Entity Framework
• Experience:- 01yrs to 04yrs
• Number of Vacancy:- 02
• 5 Days working
• Job Timing:- 10am to 7:30pm
Roles & Responsibility:-
• Producing clean, efficient code based on specifications.
• Fixing and improving existing software.
• Integrate software components and third-party programs.
• Verify and deploy programs and systems.
• Troubleshoot, debug and upgrade existing software.
• Gather and evaluate user feedback.
• Recommend and execute improvements.
• Create technical documentation for reference and reporting
Job Requirement:-
• Must have good experience on Asp.Net, MCV, C#, Java script, Jquery etc.
• Experience with software design and development in a test-driven environment.
• Knowledge of coding languages (e.g. C#,VB, JavaScript) and frameworks/systems (e.g. AngularJS, Git).
• Experience with databases and Object-Relational Mapping (ORM).
• Ability to learn new languages and technologies.
• Excellent communication skills.
Regards,
Vimal Patel
Skills:
- .NET framework, VB, C#
- HTML 5, Bootstrap, CSS, Less .
- Communication Protocols like HTTP, TCP, WCF, Web API, Modbus.
- Databases- MS SQL Server 2008 R2, MySQL. Knowledge on Redis, MongoDB.
- Scripting language -Java-Script, jQuery, AngularJS, SignalR, Ajax.
- AWS SDK preferred, Cloud Migration., IIS, Self-hosting, window server,
- Other tools -Postman & Fiddler, Tortoise SVN, Mantis bug tracking, Redmine.
Key Strengths :
- Good debugging skills.
- A major responsibility includes planning development cycle, designing, module development, code merge, Unit / Integration testing etc.
- Highly motivated team player.
- Experience in working on multiple projects simultaneously.
- Quick learning of any new technologies.
- Capable to take independent responsibility as well as ability to contribute and be a productive team member.
Key responsibilities:
- Involved into discussion of design and development of new feature enhancement.
- Involved in integration with the IoT devices over the TCP binary protocol.
- Involved in design and development of Web API to expose the data uploaded by devices to third party applications.
- Coordinating with the testing team for fixing bugs.
- Coordinating with firmware (Embedded) team for device integration.
- End to end design and development of modules.