Technical Support Engineer

Now Hiring: Quality Analyst – BPO Operations | Location: Gurugram (Onsite)

Job Title: Quality Analyst

Work Location: Gurugram (Onsite)

Education:

• Minimum qualification: Graduate

Experience:

• 2 to 8 years of total work experience
• Minimum 2 years of experience as a Quality Analyst in a BPO (on paper) is mandatory

Key Responsibilities

• Evaluate live and recorded calls to ensure service quality standards
• Monitor and analyze: Team performance and team strength | Call duration and Average Handling Time (AHT)
• Provide structured and actionable feedback to agents
• Conduct regular call calibration sessions
• Maintain daily/weekly audit count logs
• Ensure adherence to quality frameworks and feedback mechanisms
• Perform DIP checks and maintain accuracy of quality reports
• Prepare quality analysis reports using basic Excel

Required Skills

• Excellent verbal communication in both Hindi and English
• Strong attention to detail and process orientation
• Working knowledge of Basic Excel
• Experience in call audits, feedback processes, and DIP checks

Position Overview:

As a Frontend Developer at FatakPay, you will be responsible for translating design concepts into responsive and intuitive user interfaces. Working closely with our design and backend development teams, you will play a key role in crafting visually appealing and highly functional web applications.

Responsibilities:

• Collaborate with UX/UI designers to implement and refine user interfaces. Develop responsive and cross-browser-compatible web applications.
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• Write clean, efficient, and maintainable code using HTML, CSS, and JavaScript. Implement and maintain front-end frameworks and libraries.
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• Ensure the technical feasibility of UI/UX designs and optimize applications for maximum speed and scalability.
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• Collaborate with backend developers to integrate user-facing elements with server-side logic.
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• Conduct code reviews to ensure code quality and adherence to best practices.
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• Stay updated on emerging trends and technologies in frontend development.

Qualifications:

• Bachelor's degree in Computer Science, Web Development, or a related field.
• Proven experience as a Frontend Developer or similar role.
• Proficient understanding of web markup, including HTML5 and CSS3.
• Strong proficiency in client-side scripting and JavaScript frameworks (e.g., React, Angular, or Vue.js).
• Experience with responsive design and development.
• Familiarity with version control systems, such as Git.
• Excellent problem-solving and communication skills.
• Ability to work collaboratively in a team environment.

About the organization:

Bhanzu is a Math EdTech company which has recently raised a Series B round led by Epiq Capital with participation from Z3 partners and existing investors and is rapidly scaling across geographies with online live classes and games.

About the Founder & CEO - Neelakantha Bhanu

Neelakantha Bhanu Prakash is the world's fastest human calculator and India’s mental math Olympic Gold Medalist. Alongside holding four world records and 50 Limca book records, Mr. Bhanu is also a TEDx speaker and educator. He believes that the skill he has been gifted with can be passed on and taught using the right methodology and initiates in the same direction. Giving his vision of completely eradicating Math phobia a head start, Mr. Bhanu has led numerous projects for developing Arithmetic skills in students across the globe.

He has addressed audiences across 23 countries at the Commonwealth Conclaves, Future city Summits, ISB, IITs, and Multiple other global institutions and meets about the importance of Arithmetic learning in the overall development of a child.

Website:-  https://www.bhanzu.com/

Role: Marketing Intern (WFO)

Location: Bangalore, HSR Layout.

Key Responsibilities:

1.  Collect, organize, and maintain data for marketing activities.
2.  Ensure accuracy and timely updates of information and projects
3.  Conduct market research and competitor analysis.
4.  Provide insights and recommendations based on findings.
5.  Assist in preparing detailed reports for ongoing activities.

Requirements:

1.  Currently pursuing or recently completed a degree in Marketing, Business, or related fields.
2.  Strong organizational and multitasking skills.
3.  Proficiency in MS Office/Google Workspace.
4.  Analytical mindset with attention to detail.
5.  Excellent communication and interpersonal skills.

Note: A Pre-Placement Offer (PPO) will be provided based on performance.

What We’re Looking For

• 4+ years of backend development experience in scalable web applications.
• Strong expertise in Python, Django ORM, and RESTful API design.
• Familiarity with relational databases like PostgreSQL and MySQL databases
• Comfortable working in a startup environment with multiple priorities.
• Understanding of cloud-native architectures and SaaS models.
• Strong ownership mindset and ability to work with minimal supervision.
• Excellent communication and teamwork skills.

Hi

About the company:

Our Client is a brand co-creation platform that transforms powerful ideas into authentic, profitable, andexperience-led brands that can define the future of brands in key consumption categories like fashion and lifestyle; food and FMCG, home and decor and beauty and wellness. We are a team of experienced entrepreneurs, marquee investors, and industry professionals who have expertise and experience in building some of the most popular brands in the country. We partner with passionate entrepreneurs to combine our collective learning and experience with data science, digital ethnography, and technology platforms to build brands that connect to the new generation of Indian consumers

Job Location: Mumbai

What you’ll be doing?

• Fluent in Backend web application development (Node.JS, PHP with good knowledge of Magento).

• Fluent in Database (MySQL, NoSQL, MongoDB) design and management.

• Substantial experience with high throughput web services.

• Experience in using cloud platforms like Amazon.

• Knowledge of Frameworks like Express, Koa, Zend, etc.

• Basic Understanding of Front End development (JavaScript, CSS, Ajax, React.JS, Boot Strap, HTML 5)

• Fluent in various automation testing, performance testing, and deployment tools.

• Decent Understanding of Working on Agile Software Development Methodology

What you’ll bring?

• We are looking for an experienced Back End developer to be part of a diverse, fast pace and energetic team.

• The candidate will be expected to design a scalable client-server framework, build database-intensive reporting modules, scalability and reliability of existing applications and services, and provide troubleshooting and 2nd-tier support for existing applications.

• The candidate should be a self-starter, who is proactive, positive, flexible, and a good team player.

• Minimum qualifications: B.Tech./B.E. in CS, IT, or ECE from a reputed college. 1-3 years of experience in Backend software development.

Why work with us

• You will be part of our founding team and get your hands dirty in the 0-1 stage of building a D2C brand.

• You will work with a solid set of people from diverse backgrounds.

• You will independently lead projects and have ownership of your deliverables.

• You will be pushed out of your comfort zone and watch your learning curve spike.

Regards

Team Merito

Responsibilities

• Help define Technical Roadmap and own the entire product delivery end to
• Work very closely with various business stakeholders to drive the execution of multiple business plans and
• Improve, optimize and identify opportunities for efficient software development processes
• Hire, Develop and Retain a strong team of
• Keep abreast of the changes in the industry and champion new technologies and development processes within the team
• Thinking backwards from a customer POV and relentlessly pursuing customer's cause in tech and product

• A graduation/post graduation degree in Computer Science (IITs, IIITs and NITs preferred)
• 7-12 years of strong experience in various frontend development technologies which includes Javascript (core and oops), Nodejs, Html, Css
• Expertise in 
• Any UI framework React/Vue 
• State Management libraries like redux
• Build tools (webpack, grunt, gulp etc)
• Experience with 
• best practices for JS development using jslint, testing frameworks etc.
• package managers like npm or yarn
• Experience working with agile teams and making rapid decisions in dynamic and disruptive environments.
• 2+ years of leading and managing a team consisting of backend, frontend and QA.
• Hands on writing and reviewing code
• Exceptional design and architectural skills.
• Strong communication skills.

Good to have

• Experience with AWS, Microfrontend, Nginx, CDN caching
• Exposure to Performance optimization techniques/tools (caching, cdn, lighthouse, optimization)
• Experience with Dockers & Containerization
• Knowledge of tools and best practices for Linting, Compiling, Minifying, Jenkins etc.
• Experience with "Micro Frontend architecture" & “Backend For Frontend”

• 2+ years of Hands-on experience in Python, Django, Flask, Bottle, Design Patterns, Web Services (SOAP/HTTP, REST APIs)
• 2+ years of hands-on experience with Postgress, MongoDB.
• Experience with cache-store / message broker like Redis / RabbitMQ / Kafka
• Experience with AWS
• Experience in front-end development using react.js is a plus.
• Proficient understanding of code versioning tools, such as Git / Mercurial /bitBucket.
• DevOps knowledge to deploy code in production and hands-on experience with docker / Kubernetes.
• Self-motivated and a good team player.
• Good communication and interpersonal skills.
• Bachelor’s Degree in Engineering from a reputed Institute

• Design and develop application with your strong knowledge in .NET
  • Apply your expertise in OOPS and best coding practices, TDD & Solid design Principles.
  • Expertise level implementations of multithreading concepts & You are familiar with Full
  stack development. If you are a developer with strong experience in .Net backend technologies
  and comfortable on frontend technologies like angular, JavaScript HTML, CSS etc.
  • Apply your versatility in choosing appropriate tools and frameworks for the Core
  development procedures
  • Work on large scale complex algorithmic solutions and fine tuning
  • Working on service oriented solutions and micro services architecture and be a part of
  monolithic to micro services re-architecture