Cutshort logo
Promobi Technologies logo
Technical Support Engineer
Technical Support Engineer
Promobi Technologies's logo

Technical Support Engineer

Ritu Sarvade's profile picture
Posted by Ritu Sarvade
2 - 5 yrs
₹2L - ₹6L / yr
Pune, Hyderabad
Skills
Technical support
Troubleshooting
Tech Support
ProMobi Technologies Pvt. Ltd.

Position: Technical Support Engineer


We are looking for a Strong Technical Support Engineer, who can assist clients with product issues and help to maintain a high customer retention level. He/She will be responsible for inbound and outbound calls and chat from the customer base and addressing customer Technical issues and concerns. Someone who will help build a Support team for our product build for the Education sector called Academia.

Key Responsibilities
The individual role that you’ll play in our team:
● Deal directly with customers, and respond promptly to customer inquiries
● Handle issues by providing the appropriate Root cause of the issue
● Diagnose, troubleshoot, and resolve issues by asking customers about the issues they
are facing in a detailed fashion so that they understand the nub of the problems.
● Interacting with the customer to understand the issue.
● Get the triaging steps or reproduction steps
● Try and reproduce the issue on the h/w devices provided to you
● Extract and Analyse the Android app and Backend logs
● Provide the resolution shared by the engineering team to the customer.
● Work with the consulting team in understanding customer use cases and assist
accordingly
● Resolving all technical related issues, suggesting the best solution and practices to
avoid a future issue.
● Deploying software updates to the client machines and channelizing updates

Technical Skills:
Must Haves
● Knowledge on SAAS product support which has a cloud console and a mobile app -
preferably Android
● Worked with SQL, ELK or other log collection and analysing tools.
● Resourceful in understanding fundamental network, information security, IT
communication, troubleshooting, debugging and maintenance in multi-platform
environments.

Nice To Have
● Shell Scripting
● Technical troubleshooting involving monitoring web-app performance, crash analysis
etc
● Should have basic experience in writing product manuals or feature manuals.
● Understanding of MDM, EMM on either of the platforms (Android, iOS, Windows &
Mac) can be an added advantage.
Skills
● Must possess strong communication skills in English, both written and verbal
● Working experience with Partners & Customers, Voice and Remote support
● Quick learner and versatile.
● Flexible to work in different shifts
● Excellent Email communication is a must.
● Strong ownership
● An excellent problem solver with strong analytical skills

Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)
Scalefusion is a one-stop solution, focused on managing corporate-liable & dedicated
devices, tablet-based interactive kiosks, rugged devices, mobile point of sale (mPOS) and
digital signages. Our Unified Device Management dashboard is intuitive and easy to use.
It allows you to manage all your devices, apps, and content from one place.

Promobi Technologies:
ProMobi Technologies provides a leading Mobile Device Management Solution under the
brand Scalefusion. The solution allows organizations to manage Android and iOS
devices from the cloud. It offers modern mobile device management (MDM), application
management (MAM) and content management (MCM) experience for corporate-owned
devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their
Device Management.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Promobi Technologies

Founded :
2013
Type :
Product
Size :
100-500
Stage :
Bootstrapped

About

Promobi Technologies:   

ProMobi Technologies provides a leading Mobile Device Management Solution under the brand Scalefusion. The solution allows organizations to manage Android and iOS devices from the cloud. It offers modern mobile device management (MDM), application management (MAM) and content management (MCM) experience for corporate-owned devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their Device Management. 

 

Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)  

Scalefusion MDM allows organizations to secure & manage endpoints including smartphones, tablets, laptops, rugged devices, mPOS, and digital signages, along with apps and content. It supports the management of Android, iOS, macOS and Windows 10 devices and ensures streamlined device management operations with InterOps. Fusion of Endpoints at Scale.



Read more

Company video

Promobi Technologies's video section
Promobi Technologies's video section

Connect with the team

Profile picture
Rahul Muley
Profile picture
Sonika Sachdeva
Profile picture
Richa Raje
Profile picture
kiran Nagdeve
Profile picture
Krishnapriya Nilayapalem
Profile picture
Ritu Sarvade
Profile picture
Vaishali Vishwakarma
Profile picture
Karishma Shingote
Profile picture
Karishma Shingote
Profile picture
Amol Ugalmugale
Profile picture
Shruti Datta
Profile picture
sakshi Rahate
Profile picture
Kevin Marbaniang
Profile picture
Rashmi Joshi
Profile picture
Daxina Dighe

Company social profiles

linkedintwitterfacebook

Similar jobs

restaurant
restaurant
Agency job
Pune
1 - 7 yrs
₹5L - ₹12L / yr
Biometrics
printer
cctv
switches
POS

IT Person – Job Requirements (Restaurant Industry)


1. Technical Skills


POS system setup, troubleshooting, and daily support


Knowledge of billing printers, KOT printers, LAN/WiFi setup


Basic networking (router, switch, IP configuration)


CCTV installation & monitoring


System formatting, software installation, antivirus


Knowledge of cloud backup, email setup (Outlook/Gmail)


Handling biometric attendance machines


Experience with ERP/FnB software (if any)


Basic hardware repairing (CPU, cables, RAM, HDD issues)



2. Restaurant-Specific Skills


Understanding of POS menus, modifiers, kitchen display systems


Printer paper roll change, printer alignment, POS connectivity


Troubleshooting online order integrations (Zomato/Swiggy/Dunzo)


Wi-Fi network stability for restaurant operations


Support during audit days, billing issues, shift closing reports



3. Soft Skills


Quick problem-solving


Good communication


Ability to visit outlets when needed


Ready to work on weekends if urgent issues


Responsible and reliable



4. Experience


1–3 years experience in IT support


Restaurant or retail industry experience preferred



5. Education


Diploma or Degree in IT/Computer Science


Or relevant certification (CCNA, hardware networking, etc.)


Read more
Flytbase
at Flytbase
3 recruiters
Shilpa Kumari
Posted by Shilpa Kumari
Pune
0 - 4 yrs
₹6L - ₹20L / yr
skill iconDocker
skill iconKubernetes
DevOps
skill iconAmazon Web Services (AWS)
Windows Azure
+1 more

Position: SDE-1 DevSecOps

Location: Pune, India

Experience Required: 0+ Years


We are looking for a DevSecOps engineer to contribute to product development, mentor team members, and devise creative solutions for customer needs. We value effective communication in person, in documentation, and in code. Ideal candidates thrive in small, collaborative teams, love making an impact, and take pride in their work with a product-focused, self-driven approach. If you're passionate about integrating security and deployment seamlessly into the development process, we want you on our team.


About FlytBase


FlytBase is a global leader in enterprise drone software automation. FlytBase platform is enabling drone-in-a-box deployments all across the globe and has the largest network of partners in 50+ countries.


The team comprises young engineers and designers from top-tier universities such as IIT-B, IIT-KGP, University of Maryland, Georgia Tech, COEP, SRM, KIIT and with deep expertise in drone technology, computer science, electronics, aerospace, and robotics.

 

The company is headquartered in Silicon Valley, California, USA, and has R&D offices in Pune, India. Widely recognized as a pioneer in the commercial drone ecosystem, FlytBase continues to win awards globally - FlytBase was the Global Grand Champion at the ‘NTT Data Open Innovation Contest’ held in Tokyo, Japan, and was the recipient of ‘ TiE50 Award’ at TiE Silicon Valley.


Role and Responsibilities:


  • Participate in the creation and maintenance of CI/CD solutions and pipelines.
  • Leverage Linux and shell scripting for automating security and system updates, and design secure architectures using AWS services (VPC, EC2, S3, IAM, EKS/Kubernetes) to enhance application deployment and management.
  • Build and maintain secure Docker containers, manage orchestration using Kubernetes, and automate configuration management with tools like Ansible and Chef, ensuring compliance with security standards.
  • Implement and manage infrastructure using Terraform, aligning with security and compliance requirements, and set up Dynatrace for advanced monitoring, alerting, and visualization of security metrics. Develop Terraform scripts to automate and optimize infrastructure provisioning and management tasks.
  • Utilize Git for secure source code management and integrate continuous security practices into CI/CD pipelines, applying vulnerability scanning and automated security testing tools.
  • Contribute to security assessments, including vulnerability and penetration testing, NIST, CIS AWS, NIS2 etc.
  • Implement and oversee compliance processes for SOC II, ISO27001, and GDPR.
  • Stay updated on cybersecurity trends and best practices, including knowledge of SAST and DAST tools, OWASP Top10.
  • Automate routine tasks and create tools to improve team efficiency and system robustness.
  • Contribute to disaster recovery plans and ensure robust backup systems are in place.
  • Develop and enforce security policies and respond effectively to security incidents.
  • Manage incident response protocols, including on-call rotations and strategic planning.
  • Conduct post-incident reviews to prevent recurrence and refine the system reliability framework.
  • Implementing Service Level Indicators (SLIs) and maintaining Service Level Objectives (SLOs) and Service Level Agreements (SLAs) to ensure high standards of service delivery and reliability.


Best suited for candidates who: (Skills/Experience)


  • Up to 4 years of experience in a related field, with a strong emphasis on learning and execution.
  • Background in IT or computer science.
  • Familiarity with CI/CD tools, cloud platforms (AWS, Azure, or GCP), and programming languages like Python, JavaScript, or Ruby.
  • Solid understanding of network layers and TCP/IP protocols.
  • In-depth understanding of operating systems, networking, and cloud services.
  • Strong problem-solving skills with a 'hacker' mindset.
  • Knowledge of security principles, threat modeling, risk assessment, and vulnerability management is a plus. 
  • Relevant certifications (e.g., CISSP, GWAPT, OSCP) are a plus.


Compensation: 


This role comes with an annual CTC that is market competitive and depends on the quality of your work experience, degree of professionalism, culture fit, and alignment with FlytBase’s long-term business strategy.


Perks:


  • Fast-paced Startup culture
  • Hacker mode environment
  • Enthusiastic and approachable team
  • Professional autonomy
  • Company-wide sense of purpose
  • Flexible work hours
  • Informal dress code


Read more
A B2B Marketplace and Retail Chains
A B2B Marketplace and Retail Chains
Agency job
via Qrata by Prajakta Kulkarni
Bengaluru (Bangalore)
3 - 9 yrs
₹5L - ₹10L / yr
Training & Development
Corporate Training
Training needs analysis
Conduct surveys with managers and employees at all levels to identify and
assess training and development needs.
● Deliver and oversee the training of Individuals and Groups.
● Supervise and monitor progress made via training programs and ensuring
employees receive complete feedback.
● Manage the new hire training and development program and share progress.
● Monitor and review the progress of New and existing employees through
questionnaires and individual feedback.
● Devise strategies and create programs to enhance employees’ performance.
● Act as a liaison between Operations, Tech, and Engineering to share userfeedback for product development.
Read more
Winaxis Consultants Pvt Ltd
Tanya Gurdasani
Posted by Tanya Gurdasani
Lucknow
1 - 3 yrs
₹1L - ₹2L / yr
Human Resources (HR)
  1. Active Recruitments.
  2. Lininng up of candidates proactively.
  3. Organise the festivals subjected to the approval from the manager,
  4. Work in the direction of employee welfare.
  5. Prepare the ACR and publish the names of employee of the month/ Quarter/ Year
  6. Prepare the associated documents required for TDS, PF, ESI, etc.
Read more
Uplogic Technologies Pvt ltd
at Uplogic Technologies Pvt ltd
1 video
1 recruiter
Uplogic Tech
Posted by Uplogic Tech
Madurai
1 - 3 yrs
₹2L - ₹4L / yr
Search Engine Optimization (SEO)
On-page Optimization
Optimization
Link building
SEO management
+3 more

Greeting from Uplogic Technologies Pvt Ltd!!!

We are looking for a dynamic and organized professional to our team in Madurai Branch who are excel in everything he or she do and interested in learn and grow along with Uplogic Team and enhance their hands in the development of Organization. If you are interested, share your updated profile.

Experience: 1 to 5 years

Designation: SEO Analyst

Job Location: Madurai


Job Description

  • Must have sound Knowledge in On-page Optimization and Off-page Optimization
  • Should have hands-on experience in Link building strategies
  • Must be strong in Organic SEO
  • Exposure in content writing and Blog writing is added value
  • Knowledge in overall Digital marketing is good to have
  • Should have strong interpersonal and communication skill

 

And it's highly appreciated if you can refer any of your friends, whose profile is suitable for the same.

Read more
Disruptive E-commerce and Tech Co
Disruptive E-commerce and Tech Co
Agency job
via Unnati by Astha Bharadwaj
NCR (Delhi | Gurgaon | Noida)
8 - 13 yrs
₹40L - ₹60L / yr
Demand generation
Revenue growth
Sales Head
buyer acquisition
market insights
+1 more
Here is an opportunity to play a key role and have a fantastic career filled with learning and growth in a disruptive ecommerce and technology company!!!

Our client provides a guaranteed online selling platform for old Phones and also provide trade in services to all major Retailers/OEM of phones.They are market leaders in this space in India and now getting into complete phone life cycle management which includes extended warranty, repair service, phone protection, accessories etc.

It is among the fastest growing e-commerce and technology companies in India and boasts of an extremely employee friendly work culture and great growth opportunities. The organisation was founded in 2013 by seasoned entrepreneurs and alumni of the premium institute's like MDI and IIT. The company is headquartered in Gurgaon and has partnerships in running Exchange/Buy-Back/Trade-In programs with e-commerce, Original Equipment Manufacturers (OEMs) and offline retailers like Samsung, Snapdeal, Amazon, Croma Retail and HP etc.

As a VP Demand Generation, you will get an opportunity to work directly with the leadership and be a part of the company's growth story.

What you will do:
  • Directly responsible for achieving the revenue targets for the category
  • Developing a deep understanding of the category on dimensions of:
- Market and Sub-Category opportunities
- Product and Price segments
- Buyer profiles
- Designing and executing on all demand problem statement to help scale the category
- Buyer acquisition
- Buyer Wallet share
- Frontline efficiency and effectiveness
- Depth and width selling
  • Understanding drivers of buyer engagement and buyer experience and drive it with passion
  • Working cross-functionally (supply, operations, logistics, credit) to solving problem and solution for the various needs of the business
  • Ideating, implementing and delivering high impact
  • Experience in the phone industry/online distribution is a plus

 

What you need to have:
  • Ability to demonstrate leadership with high energy and ability to strongly influence teams and individuals
  • Being able to distil strategy into discrete executable actions
  • Super aligned on customer experience
  • Team capability building and performance management
  • Identify opportunities by connecting the dots with market insights and data
  • Ability to work collaboratively with other support functions (Supply teams, Marketing, Finance, HR, Business Operations)    
Read more
The DataTech Labs
at The DataTech Labs
1 recruiter
Priyanka Deshmukh
Posted by Priyanka Deshmukh
Remote only
5 - 8 yrs
₹10L - ₹15L / yr
skill iconJava
J2EE
skill iconSpring Boot
Hibernate (Java)
AWS CloudFormation

Responsibilities:

  • Design and deliver scalable web services, APIs and backend data modules.
  • Understand requirements and develop reusable code using design patterns & component architecture and write unit test cases
  • Collaborate with product management and engineering teams to elicit and understand the requirements and develop solutions
  • Stay current with latest tools, technology ideas and methodologies; share knowledge by clearly articulating results and ideas to key decision makers.

Required Qualifications:

  • 6+ years of experience writing multithreaded programs running in Java
  • Experience on Java, Spring Boot,, Apache Nifi ,  workingDocker, EKS, Azkaban, Jenkins
  • Experience with Git and build tools like Gradle/Maven/SBT.
  • Strong understanding of object-oriented design, data structures, algorithms, profiling, and optimization.
  • Have elegant, readable, maintainable and extensible code style.
  • Experience on AWS is preferable
  • Knowledge on top algorithms like sorting, heap/stack, queue, search, etc.
  • Familiarity with test-driven development
  • Thrive in a fast-paced environment, with ability to deliver code of quality quickly.
  • Attention to details. Strong communication and collaboration skills.
  • BS in Computer Science or equivalent

 

Read more
Digital Transformation & IT Services Company
Digital Transformation & IT Services Company
Agency job
via Jobdost by Riya Roy
Bengaluru (Bangalore)
5 - 8 yrs
₹7L - ₹14L / yr
Adobe Photoshop
skill iconAdobe Illustrator
skill iconAdobe XD
Graphic Designing
Illustration
+1 more

Proven graphic designing experience - 


•  A strong portfolio of illustrations or other graphics
•  Familiarity with design software and technologies (such as Adobe XD, Illustrator, Dreamweaver, Photoshop)
•  A keen eye for aesthetics and details
•  Excellent communication skills
•  Ability to work methodically and meet deadlines
•  Degree in Design, Fine Arts or related field is a plus

Read more
Edumyra
at Edumyra
4 recruiters
Naveen Kumar
Posted by Naveen Kumar
Bengaluru (Bangalore), Mumbai, Pune
4 - 6 yrs
₹8L - ₹12L / yr
skill iconAngularJS (1.x)
skill iconAngular (2+)
Systems Development Life Cycle (SDLC)
skill iconjQuery
TypeScript
+4 more
 Strong experience of Angular 8 +version with expertise on the following area :
 Very good knowledge of material design components
 Angular CLI and CDK.
 Creating new Components
 String Interpolation and property binding.
 In depth knowledge on angular Core package
 Two way binding concept
 Use cases on Angular Life cycle methods
 Inbuilt directives and custom directive
 Creation of Custom events and Event binding between components.
 Communication between two custom components
 Local references and View child and Content Child options
 Services and Dependency Injection and its implementation in various use cases
 Angular Routers and routing
 Observables and their use and implementation
 Pipes to transform output Creating Http request ( API handling)Dynamic Components
 Good Knowledge of HTML5, CSS3, JQuery, Typescript
 Proficient understanding of code versioning tools, such as Git, SVN
 Adhering to best design practice
 Good Written and Verbal communications.
Read more
xoxoday
at xoxoday
2 recruiters
Aishwarya Anand
Posted by Aishwarya Anand
Remote only
2 - 4 yrs
₹8L - ₹10L / yr
Sales

What is the role?

The role will be focused on the front end of the sales cycle. You will be responsible for identifying opportunities and generating a sales pipeline. This will be a hands-on position in a start-up environment, so we are looking for a motivated self-starter.

This role is for the US market with shift start time at 5 PM IST.

Key Responsibilities

  • Pitch the company and its products through rigorous prospecting.
  • Strike and initiate conversations with high-profile personas in the prospective companies.
  • Generate qualified sales lead opportunities.
  • Maintain excellent data discipline.

What are we looking for?

An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.

  • 2-4 years of SaaS sales experience required.
  • Graduate in any stream or equivalent.
  • Have a basic knowledge of technology and a detailed understanding of SaaS.
  • Excellent communication and interpersonal skills.
  • Well versed in using tools such as LinkedIn, HubSpot, etc.
  • Be self-motivated, data driven and result oriented.
  • Should have experience & comfortable working in the US timezone.

Whom will you work with?

You will work with the Sales team and report to Sales Account Executive

What can you look for?

A wholesome opportunity in a fast-paced environment will enable you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

We are

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Xoxoday works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.

Way forward

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. However, we assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos