Position: Technical Support Engineer
We are looking for a Strong Technical Support Engineer, who can assist clients with product issues and help to maintain a high customer retention level. He/She will be responsible for inbound and outbound calls and chat from the customer base and addressing customer Technical issues and concerns. Someone who will help build a Support team for our product build for the Education sector called Academia.
Key Responsibilities
The individual role that you’ll play in our team:
● Deal directly with customers, and respond promptly to customer inquiries
● Handle issues by providing the appropriate Root cause of the issue
● Diagnose, troubleshoot, and resolve issues by asking customers about the issues they
are facing in a detailed fashion so that they understand the nub of the problems.
● Interacting with the customer to understand the issue.
● Get the triaging steps or reproduction steps
● Try and reproduce the issue on the h/w devices provided to you
● Extract and Analyse the Android app and Backend logs
● Provide the resolution shared by the engineering team to the customer.
● Work with the consulting team in understanding customer use cases and assist
accordingly
● Resolving all technical related issues, suggesting the best solution and practices to
avoid a future issue.
● Deploying software updates to the client machines and channelizing updates
Technical Skills:
Must Haves
● Knowledge on SAAS product support which has a cloud console and a mobile app -
preferably Android
● Worked with SQL, ELK or other log collection and analysing tools.
● Resourceful in understanding fundamental network, information security, IT
communication, troubleshooting, debugging and maintenance in multi-platform
environments.
Nice To Have
● Shell Scripting
● Technical troubleshooting involving monitoring web-app performance, crash analysis
etc
● Should have basic experience in writing product manuals or feature manuals.
● Understanding of MDM, EMM on either of the platforms (Android, iOS, Windows &
Mac) can be an added advantage.
Skills
● Must possess strong communication skills in English, both written and verbal
● Working experience with Partners & Customers, Voice and Remote support
● Quick learner and versatile.
● Flexible to work in different shifts
● Excellent Email communication is a must.
● Strong ownership
● An excellent problem solver with strong analytical skills
Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)
Scalefusion is a one-stop solution, focused on managing corporate-liable & dedicated
devices, tablet-based interactive kiosks, rugged devices, mobile point of sale (mPOS) and
digital signages. Our Unified Device Management dashboard is intuitive and easy to use.
It allows you to manage all your devices, apps, and content from one place.
Promobi Technologies:
ProMobi Technologies provides a leading Mobile Device Management Solution under the
brand Scalefusion. The solution allows organizations to manage Android and iOS
devices from the cloud. It offers modern mobile device management (MDM), application
management (MAM) and content management (MCM) experience for corporate-owned
devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their
Device Management.
About Promobi Technologies
Promobi Technologies:
ProMobi Technologies provides a leading Mobile Device Management Solution under the brand Scalefusion. The solution allows organizations to manage Android and iOS devices from the cloud. It offers modern mobile device management (MDM), application management (MAM) and content management (MCM) experience for corporate-owned devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their Device Management.
Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)
Scalefusion MDM allows organizations to secure & manage endpoints including smartphones, tablets, laptops, rugged devices, mPOS, and digital signages, along with apps and content. It supports the management of Android, iOS, macOS and Windows 10 devices and ensures streamlined device management operations with InterOps. Fusion of Endpoints at Scale.
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About Us:
Plotch.ai is a leading provider of innovative API solutions for businesses, empowering organizations to streamline their operations, enhance connectivity, and drive growth. We are looking for an experienced B2B Tech API Sales and Marketing Manager to join our dynamic team and play a key role in driving our sales and marketing strategies to new heights.
Role Overview:
The B2B Tech API Sales and Marketing Manager will be responsible for developing and executing sales strategies, building relationships with enterprise clients, and driving marketing initiatives to promote our API products and services. The ideal candidate will have a strong background in B2B sales, an understanding of API technology, and a proven track record in driving revenue growth.
Key Responsibilities:
Sales Responsibilities:
- Develop and implement a comprehensive sales strategy for the B2B API market to achieve revenue targets.
- Identify, target, and engage potential enterprise clients, building a strong pipeline of qualified leads.
- Conduct product demos, presentations, and negotiations to showcase the value of our API solutions.
- Collaborate with the technical team to understand customer requirements and provide tailored solutions.
- Manage the entire sales cycle from prospecting to closing deals, ensuring customer satisfaction and retention.
- Stay updated on industry trends, competitor activities, and market developments to adapt sales strategies accordingly.
Marketing Responsibilities:
- Develop and execute B2B marketing campaigns to promote API products, including content marketing, email campaigns, webinars, and social media.
- Create marketing materials such as brochures, case studies, whitepapers, and presentations to support sales efforts.
- Work closely with the product and technical teams to develop messaging that communicates the value and capabilities of our API solutions.
- Analyze and measure the effectiveness of marketing campaigns using analytics tools and adjust strategies for optimal results.
- Participate in industry events, trade shows, and conferences to represent the company and generate leads.
Qualifications:
- Bachelor’s degree in Business, Marketing, Computer Science, or related field; MBA is a plus.
- 2+ years of experience in B2B sales and marketing, preferably in the tech or API industry.
- Strong understanding of API technology and how it applies to business solutions.
- Proven track record of achieving and exceeding sales targets in a B2B environment.
- Excellent communication, presentation, and negotiation skills.
- Ability to build and maintain strong relationships with enterprise clients.
- Analytical mindset with the ability to use data to drive decision-making.
Key Skills:
- B2B Sales and Account Management
- API Technology and Integration
- Marketing Strategy and Campaign Management
- Lead Generation and Pipeline Development
- Product Demonstrations and Presentations
- Negotiation and Closing Skills
- CRM and Marketing Automation Tools
- Analytical and Data-Driven Decision-Making
Why Join Us?
- Opportunity to work with cutting-edge API technology in a rapidly growing industry.
- Collaborative and innovative work environment.
- Opportunities for professional growth and advancement.
skills:Automation Testing,Selenium,Cucumber,CI/CD , Agile.
Test Automation:
- Role Overview
-
- Highly-skilled test automation engineer to design automation tests. Test automation engineers' duties include designing automation scripts and finding solutions for automation problems.
- Key Knowledge
-
- 2+ years of experience as a Test Automation Engineer or QA Engineer/Tester.
- Expertise in test automation toolkits such as Selenium, Cucumber (or others).
- Experience in CI/CD Model.
- Understanding of testing protocols.
- Familiarity with the software development process.
- Works in an agile setting.
- Previous experience in software development.
Position: Graphic Designer (Full Time)
Location: New Delhi
Company Profile:
Mindler’s disruptive career assessment and counselling products are loved by thousands of users globally, and it is growing at a very fast pace. We are looking for assertive, energetic, and creative people to join our awesome team, including people from ISB, Harvard, IIT, and other top-tier institutes. With a unique and scalable model to address the unorganized career counselling sector, Mindler works on both the demand and supply side of the career guidance problem through its revolutionary products which include:
- Mindler’s Career Platform for Students: The platform aids career discovery, mapping & planning for students through state of the art career guidance tools including career assessments, college planners, entrance exam trackers, virtual internships, profile building, resume building, personalized mentoring, alumni tracking & scholarship discovery
- Mindler’s SAAS Platform for Institutions/ Career Coaches: The platform automates the process of career guidance for career experts & help educators add effectiveness while creating a comprehensive career guidance ecosystem in their institution
- Mindler’s International Certified Career Coach (ICCC) Program: The ICCC program is a multi-level global credentialing programs for educators; jointly delivered along with world’s leading career coach credentialing bodies - NCDA (USA) and CDA (USA)
Job Profile:
A Graphic Designer is a critical part of our mission to promote our brand as fresh, innovative and trustworthy. This vital position requires a creative and innovative thinker to create and support our visual brand identity across various channels. As a Graphic Designer at Mindler, you will be working closely with the marketing team to conceptualise and design new graphics, marketing collaterals, blog visuals, infographics and social media posts.
You Should Have:
- 2-6 years of relevant experience
- Excellent command over design software, especially Adobe Illustrator and Adobe Photoshop
- Exceptional creativity and design skills
- Strong attention to detail
- A desire to innovate, ideate and come up with out-of-the-box ideas
- Experience with UI/UX is a plus
- Develop Proof-of-Concept and prototype applications using new technologies and frameworks. In addition to collaborating with internal teams and clients to create innovative solutions.
- Help establish GUI best practices and JavaScript frameworks for web development.
- Provide context and guidance for integration and implementation of Front-End Interfaces
- Translate wireframes, comps, and functional requirements into functional HTML/ CSS / Javascript.
- Develop standards-compliant mark-up and code for web sites and applications
- Develop JavaScript using standard Frameworks (jQuery, etc.)
- Develop small to medium size custom JavaScript libraries for reuse across the application
- Provide technology and implementation expertise to the domain, projects, or client
- Maintain leading-edge knowledge in emerging technologies and frameworks
- Participate in knowledge sharing and lessons learned sessions from project experiences
- Toffee Insurance is making insurance affordable, relevant and accessible for everyone with its one simple plan that covers for health, life, household and more. No jargon or hassle, only a whole world of flexibility and convenience - like you've never known in Insurance. Be it small insurance packs for your day to day possessions, topical health hazards or protecting you and your family for life, Toffee does all the heavy lifting in easy monthly payments. It's practically the only insurance plan you'll ever need.
- Toffee Insurance wants to insure a billion lives by using product, design and technology-led innovations. Contextual products that are accessible, affordable, easy to understand, and backed by a brilliant user experience could reduce a significant financial risk for a majority of Indians.
- This vision has to be enabled and delivered through great design. If you share this belief and have the confidence to lead the design team here to achieve this vision, then we would love to talk to you.
- There is already a small design team in place that has helped achieve an end to end experience that gives a glimpse of the future of insurance. You need to take this as a starting point to something that becomes a new norm in the near future.
- Our vision is to be the first insurance brand that a person interacts with proactively. This can only happen through great design leadership.
Some thoughts on your role :
- We really do not care about your education and your years of experience.
- What really matters is that you have proven your passion through your career arc thus far.
- Were you able to evolve a product from merely an idea or a hypothesis, and persisted through multiple iterations of the design to achieve a product-market fit or whatever success metric you decided at the onset?
- We are ultimately a customer experience company. So, you will be the primary voice of product design inside and outside the company, sharing its work, evangelizing its success, articulating its vision and values.
- You may have to blog and speak at conferences and interact with customers directly at all times.
- Your design instincts, process and mentorship ability of a small team will be tested through face to face interactions with Rohan (our CEO) and Nishant (Head of Product).
Specific Mandates :
- Proven history of creating useful and usable products.
- Passionate about impacting the lives of users in emerging markets.
- Excellent problem-solving skills and familiarity with technical constraints and limitations as they apply to design for platforms such as desktop and mobile, Android and iOS.
- Communicate effectively in a cross-functional product development team and present ideas and designs effectively, oral and written.
- Obsession with end-users - who they are and how they use the product to craft the best possible experience for them.
- Able to function independently and in a team environment with solid collaboration skills.
- Knows the art of negotiation to arrive at a balanced view of what is and is not a priority from a business and technical point-of-view.
We think we have a great working environment :
- After all, we helped to create it. You will be surrounded by smart, creative professionals.
- The pace of our days is generally steady but will be punctuated by some bursts of effort as a time to market dictate.
And finally, this is our hiring process :
- Preliminary screening of the candidates will be done using the resume and portfolio.
- A phone interview will be followed by onsite interviews at our Gurgaon office.
- The salary will have a competitive base component along with a percentage of ESOPs as appropriate.
Responsibilities
- Collaborate with internal teams to define user interface requirements
- Combine various colors, shapes and typography fonts to improve user experience
- Paint by hand and use drawing applications to design original graphics
- Use visual design software to refine illustrations
- Apply sketching techniques, like gradients and contrasts to enhance digital images
- Present rough drafts to product managers and/or key stakeholders to gain approval
- Develop prototypes and models to use in various products to maximize aesthetic consistency
- Brainstorm new ideas, layouts and graphics
- Stay up-to-date with design application changes and industry developments
Requirements
- Proven work experience as a Visual Designer, UI Designer or similar role
- Portfolio of related works (e.g. logos, animations and graphics)
- Hands-on experience with image editing and digital sketching software, like Photoshop, Indesign and Adobe Illustrator
- Knowledge of HTML/CSS; JavaScript is a plus
- Strong aesthetic skills with the ability to combine various colors, fonts and layouts
- Ability to meet deadlines while working on team projects
- Attention to visual details
- BSc degree in Design, Visual Arts or relevant qualification
## Technical Background
* 1-2+ year of development experience with Android.
* Some experience with HTML, SVG and CSS.
* Experience with Test Driven Development and creating automated unit test using JUnit.
* Able to create a rich UI with thoughtful inputs in UX.
* Fluent in Object-Oriented programming.
* Aware of Component-Based design and Dependency Injection pattern.
* Should know how to publish and maintain an app (or little bit of DevOps).
## Soft Skills
* Able to work with multiple responsibilities.
* Take ownership in the work.
* Willing to work long hours or walk the extra mile.
* Getting to the source of the problem is more important, than putting a band-aid on.
* Code should be easy to read and be its own documentation.
* Shouldn't have an "it works, it's fine" attitude.
**Candidates anywhere from India can apply**
Job Responsibilities
- Set Mastree’s classrooms as centers of excellent teaching and creative learning ● Monitor and Review the progress of the students
- Identify gaps & provide inputs to the students based on their performance ● Conduct regular PTMs and keep the parents informed about the progress of their kid
Ideal Candidate
- Excellent communicator
- Passion to engage students
- Energetic and Lively
- Great command in the English language
- Good screen presence
- Drive conversations with the students and parents
- Presence of mind to handle parent queries
- Believe in conceptual learning
- Adapt to non-conventional methods of teaching
- Facilitate the class with minimal supervision
- Open to feedback and accept constructive criticism
- Comfortable with technology and dealing with digital content
Qualifications:
Bachelor’s/Master's Degree, preferably B.A or B.Ed
Tech Requirements:
Good Laptop/Desktop (8GB RAM or higher)
High-quality webcam (HD/1080p inbuilt or external)
Stable Internet with speed >5 Mbps
Power Backup for Internet
Lighting and Decent Background
Experience: Minimum 1 year of professional teaching experience, online tutoring experience will be a plus