Technical Support Engineer

We're seeking an experienced Engineer to join our engineering team, handling massive-scale data processing and analytics infrastructure that supports over 1B daily events, 3M+ DAU, and 50k+ hours of content. The ideal candidate will bridge the gap between raw data collection and actionable insights, while supporting our ML initiatives.

Key Responsibilities

• Lead and scale the Infrastructure Pod, setting technical direction for data, platform, and DevOps initiatives.
• Architect and evolve our cloud infrastructure to support 1B+ daily events — ensuring reliability, scalability, and cost efficiency.
• Collaborate with Data Engineering and ML pods to build high-performance pipelines and real-time analytics systems.
• Define and implement SLOs, observability standards, and best practices for uptime, latency, and data reliability.
• Mentor and grow engineers, fostering a culture of technical excellence, ownership, and continuous learning.
• Partner with leadership on long-term architecture and scaling strategy — from infrastructure cost optimization to multi-region availability.
• Lead initiatives on infrastructure automation, deployment pipelines, and platform abstractions to improve developer velocity.
• Own security, compliance, and governance across infrastructure and data systems.

Who You Are

• Previously a Tech Co-founder / Founding Engineer / First Infra Hire who scaled a product from early MVP to significant user or data scale.
• 5–12 years of total experience, with at least 2+ years in leadership or team-building roles.
• Deep experience with cloud infrastructure (AWS/GCP), 
• Experience with containers (Docker, Kubernetes), and IaC tools (Terraform, Pulumi, or CDK).
• Hands-on expertise in data-intensive systems, streaming (Kafka, RabbitMQ, Spark Streaming), and distributed architecture design.
• Proven experience building scalable CI/CD pipelines, observability stacks (Prometheus, Grafana, ELK), and infrastructure for data and ML workloads.
• Comfortable being hands-on when needed — reviewing design docs, debugging issues, or optimizing infrastructure.
• Strong system design and problem-solving skills; understands trade-offs between speed, cost, and scalability.
• Passionate about building teams, not just systems — can recruit, mentor, and inspire engineers.

Preferred Skills

• Experience managing infra-heavy or data-focused teams.
• Familiarity with real-time streaming architectures.
• Exposure to ML infrastructure, data governance, or feature stores.
• Prior experience in the OTT / streaming / consumer platform domain is a plus.
• Contributions to open-source infra/data tools or strong engineering community presence.

What We Offer

• Opportunity to build and scale infrastructure from the ground up, with full ownership and autonomy.
• High-impact leadership role shaping our data and platform backbone.
• Competitive compensation + ESOPs.
• Continuous learning budget and certification support.
• A team that values velocity, clarity, and craftsmanship.

Success Metrics

• Reduction in infra cost per active user and event processed.
• Increase in developer velocity (faster pipeline deployments, reduced MTTR).
• High system availability and data reliability SLAs met.
• Successful rollout of infra automation and observability frameworks.
• Team growth, retention, and technical quality.

What We’re Looking For:

• Strong experience in Python (5+ years).
• Hands-on experience with any database (SQL or NoSQL).
• Experience with frameworks like Flask, FastAPI, or Django.
• Knowledge of ORMs, API development, and unit testing.
• Familiarity with Git and Agile methodologies.
• Familiarity with the Kafka tool (Added Advantage)

Responsibilities:

• IT Recruitment & Onboarding: Manage the end-to-end IT recruitment process, including sourcing candidates, conducting interviews, and facilitating the onboarding of new hires.
• Employee Benefits & Record-Keeping: Administer employee benefits programs and ensure accurate and timely record-keeping.
• HR Policies & Compliance: Develop and implement HR policies in line with company goals and legal requirements.
• Employee Relations: Address employee relations issues, including conflict resolution, performance management, and disciplinary actions.
• Training & Development: Coordinate training and development programs to enhance employee skills and overall productivity.
• Record Management & Data Protection: Maintain employee records and ensure compliance with data protection and privacy regulations.
• General Administration: Handle HR-related inquiries, correspondence, and phone calls professionally and efficiently.
• Confidentiality: Maintain the confidentiality and security of sensitive employee and company information.

Requirements:

• Education: Bachelor's degree in human resources or a Postgraduate qualification in HR.
• Experience: Minimum of 3-4 years in a similar HR Executive role, with proven experience in HR operations.

Skills:

• Excellent communication and interpersonal skills.
• Strong knowledge of IT roles, technical skills, and industry trends to effectively assess candidates.
• Strong multitasking and prioritization abilities.
• Proficiency in MS Office Suite and HR software (e.g., HRIS, payroll systems).
• Attention to detail and high accuracy in work.
• Strong organizational, problem-solving, and conflict resolution skills.

Job Description:

1. Experienced in developing .NET Core, http://asp.net/" target="_blank">ASP.NET MVC, Web applications, WEB /REST APIs with C# Language.
2. Proficient in OOP and design Skilled in the use of Structured Query Language (SQL) as a tool for retrieving, updating, inserting, deleting, manipulating, and managing data stored in enterprise databases.
3. Strong knowledge of Database concepts and Relational Database Management Systems such as Microsoft SQL.
4. Work closely with the other team members to meet the goals.
5. Work with Quality Analysts to ensure changes are thoroughly tested before release.
6. Communicating project status and timelines to business stakeholders and IT management.

• Implement marketing strategies to scale lead generation
• Update and optimize the website regularly for conversion
• Work in collaboration with freelance content writers to blog high-quality content
• Help the team with sales collaterals
• Engage potential customers via our social media accounts

• A strong communicator
• Data-driven decision maker
• Meticulous when it comes to details
• Customer obsessed
• Team player

• Excellent written and verbal skills
• Ability to sell work and ideas, and respond positively to feedback.
• Candidates with 1+ years of agency work experience can apply. Prior experience in social media and Account Management will be preferred
• Candidate with Prior mandatory experience with copywriting, content, social media Management experience with a focus on creative direction,
• Strong communication & presentation skill along with client handling skill set is a must.
• Knowledge of Facebook,Instagram, Twitter, linkedin social media platforms

A minimum of 5 years of experience in ASP.Net, MVC, Web Api, AngularJS, C# and SQL Server.

To contribute in the development of all Projects and Modules i.e. Project Documentation, web application development and business implementation.

To work with the internal teams to design, develop and maintain software.

Improve existing software.