Position: Technical Support Engineer
We are looking for a Strong Technical Support Engineer, who can assist clients with product issues and help to maintain a high customer retention level. He/She will be responsible for inbound and outbound calls and chat from the customer base and addressing customer Technical issues and concerns. Someone who will help build a Support team for our product build for the Education sector called Academia.
Key Responsibilities
The individual role that you’ll play in our team:
● Deal directly with customers, and respond promptly to customer inquiries
● Handle issues by providing the appropriate Root cause of the issue
● Diagnose, troubleshoot, and resolve issues by asking customers about the issues they
are facing in a detailed fashion so that they understand the nub of the problems.
● Interacting with the customer to understand the issue.
● Get the triaging steps or reproduction steps
● Try and reproduce the issue on the h/w devices provided to you
● Extract and Analyse the Android app and Backend logs
● Provide the resolution shared by the engineering team to the customer.
● Work with the consulting team in understanding customer use cases and assist
accordingly
● Resolving all technical related issues, suggesting the best solution and practices to
avoid a future issue.
● Deploying software updates to the client machines and channelizing updates
Technical Skills:
Must Haves
● Knowledge on SAAS product support which has a cloud console and a mobile app -
preferably Android
● Worked with SQL, ELK or other log collection and analysing tools.
● Resourceful in understanding fundamental network, information security, IT
communication, troubleshooting, debugging and maintenance in multi-platform
environments.
Nice To Have
● Shell Scripting
● Technical troubleshooting involving monitoring web-app performance, crash analysis
etc
● Should have basic experience in writing product manuals or feature manuals.
● Understanding of MDM, EMM on either of the platforms (Android, iOS, Windows &
Mac) can be an added advantage.
Skills
● Must possess strong communication skills in English, both written and verbal
● Working experience with Partners & Customers, Voice and Remote support
● Quick learner and versatile.
● Flexible to work in different shifts
● Excellent Email communication is a must.
● Strong ownership
● An excellent problem solver with strong analytical skills
Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)
Scalefusion is a one-stop solution, focused on managing corporate-liable & dedicated
devices, tablet-based interactive kiosks, rugged devices, mobile point of sale (mPOS) and
digital signages. Our Unified Device Management dashboard is intuitive and easy to use.
It allows you to manage all your devices, apps, and content from one place.
Promobi Technologies:
ProMobi Technologies provides a leading Mobile Device Management Solution under the
brand Scalefusion. The solution allows organizations to manage Android and iOS
devices from the cloud. It offers modern mobile device management (MDM), application
management (MAM) and content management (MCM) experience for corporate-owned
devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their
Device Management.

About Promobi Technologies
About
Promobi Technologies:
ProMobi Technologies provides a leading Mobile Device Management Solution under the brand Scalefusion. The solution allows organizations to manage Android and iOS devices from the cloud. It offers modern mobile device management (MDM), application management (MAM) and content management (MCM) experience for corporate-owned devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their Device Management.
Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)
Scalefusion MDM allows organizations to secure & manage endpoints including smartphones, tablets, laptops, rugged devices, mPOS, and digital signages, along with apps and content. It supports the management of Android, iOS, macOS and Windows 10 devices and ensures streamlined device management operations with InterOps. Fusion of Endpoints at Scale.
Company video


Connect with the team
Similar jobs
Here is the JD for VP - Commercial Leasing. Candidates with commercial real estate experience would be preferred from companies like Colliers, Knight Frank, Cushman & Wakefield, Anarock, CBRE, Savills & JLL.
APPLY IF!:
- You're looking for a leadership role
- You have at least 5 years of experience in Commercial Real Estate transactions
- You want a great compensation upside
- You love a client facing role
- You want actual decision making freedom and accountability
- You're love a fast paced environment
- You're a powerful negotiator
- You know the Mumbai Real Estate market well
About Tibco
Headquartered in Palo Alto, CA, TIBCO Software enables businesses to reach new heights on their path to digital distinction and innovation. From systems to devices and people, we interconnect everything, capture data in real time wherever it is, and augment the intelligence of organizations through analytical insights. Thousands of customers around the globe rely on us to build compelling experiences, energize operations, and propel innovation. Our teams flourish on new ideas and welcome individuals who thrive in transforming challenges
into opportunities. From designing and building amazing products to providing excellent service;we encourage and are shaped by bold thinkers, problem-solvers, and self-starters. We are always adapting and providing exciting opportunities for our employees to grow, learn and excel.
We value the customers and employees that define who we are; dynamic individuals willing to take the risks necessary to make big ideas come to life and who are comfortable collaborating in our creative, optimistic environment. TIBCO – we are just scratching the surface.
Who You’ll Work With
TIBCO Data Virtualization (TDV) is an enterprise data virtualization solution that orchestrates access to multiple and varied data sources, delivering data sets and IT curated data services to any analytics solution. TDV is a Java based enterprise-grade database engine supporting all phases of data virtualization development, run-time, and management. It is the trusted solution of choice for the top enterprises in verticals like finance, energy, pharmaceutical, retail, telecom
etc. Are you interested in working on leading edge technologies? Are you fascinated with Big Data,Cloud, Federation and Data Pipelines? If you have built software frameworks and have a background in Data Technologies, Application Servers, Business Intelligence etc this opportunity is for you.
Overview
TIBCO Data Virtualization team is looking for a engineer with experience in the area of SQL Data Access using JDBC, WebServices, and native client access for both relational as well as non-relational sources. You will have expertise in developing metadata layer around disparate data sources and implementing a query runtime engine for data access, including plugin management. The core responsibilities will include designing, implementing and maintaining the
subsystem that abstracts data and metadata access across different relational database flavors, BigData sources, Cloud applications, enterprise application packages like SAP R/3, SAP BW, Salesforce etc. The server is implemented by a multi-million line source base in Java, so the ability to understand and integrate with existing code is an absolute must. The core runtime is a complex multi-threaded system and the successful candidate will demonstrate complete expertise in handling features geared towards concurrent transactions in a low latency, high throughput and scalable server environment. The candidate will have the opportunity to work in a collaborative environment with leading database experts in building the most robust, scalable and high performing database server.
Job Responsibilities
• In this crucial role as a Data Source Engineer, you will:
• Drive enhancements to existing data-source layer capabilities
• Understand and interface with 3rd party JDBC drivers
• Ensure all security-related aspects of driver operation function with zero defects
• Diagnose customer issues and perform bug fixes
• Suggest and implement performance optimizations
Required Skills
• Bachelor’s degree with 3+ years of experience, or equivalent work experience.
• 3+ years programming experience
• 2+ years of Java based server side experience
• 1+ years experience with at least one of JDBC, ODBC, SOAP, REST, and OData
• 1+ years of multithreading experience
• Proficiency in both spoken and written communication in English is a must
Desired Skills
• Strong object-oriented design background
• Strong SQL & database background
• Experience developing or configuring cloud-based software
• Experience with all lifecycle aspects of enterprise software
• Experience working with large, pre-existing code bases
• Experience with enterprise security technologies
• Experience with any of the following types of data sources: Relational, Big Data, Cloud, Data
Lakes, and Enterprise Applications.
• Experience using Hive, Hadoop, Impala, Cloudera, and other Big Data technologies
- Design and Development:
- Design, create, and modify websites.
- Convert written, graphic, audio, and video components to compatible web formats.
- Create website layout/user interfaces by using standard HTML/CSS practices.
- Integrate data from various back-end services and databases.
- Maintenance and Evaluation:
- Regularly update websites to ensure they are visually appealing, accurate, and reflect the latest content.
- Test websites for ease of use, speed, and other quality factors.
- Fix any bugs or issues that arise.
- Collaboration and Communication:
- Work closely with web designers and programmers to produce the website.
- Communicate with clients or management about ongoing projects.
- Provide technical support and instruction to other staff or clients.
- Technical Skills and Knowledge:
- Proficient in HTML, CSS, JavaScript, and other relevant web design coding languages.
- Familiarity with content management systems (e.g., WordPress).
- Experience in server-side frameworks such as python, ruby, php, Java, ASP, ASP.NET.
- Understanding of search engine optimization principles.
- Project Management:
- Manage individual project priorities, deadlines, and deliverables.
- Maintain and expand/enhance the website once built.


JD of Java Full Stack Developer:-
Java 8 / java 11
o Strong on OOPS concepts / not theoretically, should be able to analyze the outcome of a code snippet and also should have an ability to write code during the interview
o Should be well versed with the key features of Java 8 / Java 11
o Some of the concepts to mentions would be
§ Upcasting / downcasting / exception handling
JUNIT5 – Mockito / PowerMock
JPA & Hibernate
o Should be well versed with Java persistence and key concepts, to mention a few as below
o First level cache
o Second level cache
o N+1 problem
Microservices
o Should be well versed with the design patterns, to mention few such as
§ Aggregator
§ Circuit breaker
§ CQRS
o Should be able to explain a micro-service for CURD operations with spring boot
o Should be well versed with the HTTP codes
Splunk / Kibana
· Frontend tools:- Angular/React/Nodejs.
Founded by well experienced healthcare professionals and engineers this one of a kind startup is disrupting the healthcare space by offering hassle free personalised digital therapeutic solutions.
What you will do:
- Updating the CRM/ Dashboard with the relevant information obtained from the call
- Following up with the prospects as per their requested time
- Closing the sales within the sales cycle
Desired Candidate Profile
What you need to have:- BSc or M.Sc in Nutrition and Dietetics
- Telesales experience of 18 months or more (at one organisation)
- Excellent communication skills in English & Hindi
- Multiple Languages will be an add on benefit
- Exceptional communication and influencing skills
- Ability to deliver sales pitch in a consultative manner
- Confidence and empathy while on the call
- Good listening skills

Must have experience in BFSC domain.
Exp- Min 3yrs
Location- Pune
Mandatory Skills- Exp in powerBI/Tableau,
SQL
Basic Python
- A strong work ethic and sense of commitment
- Responsible for end-to-end recruitment cycle i.e., sourcing qualified candidates to deploying selected candidates with the clients.
- Understanding & analyzing the requirement of the position based on client’s specifications.
- Experience in End-to-end recruitment: Sourcing to on boarding candidates.
- Sourcing of candidates via internet postings, networking, headhunting and internal Database.
- Ability to source resumes quickly and work on multiple positions simultaneously Thorough screening applications for identifying quality candidates.
- Sound knowledge on Sourcing Candidates thru RESDEX, Monster & various Job Sites.
- Excellent knowledge in Boolean function & usage of various job board database.
- Foster long-term relationships with candidates and clients
- Draft job descriptions push them through all talent acquisition channels and coordinate candidate sourcing with the same.
- Doing junior to middle level hiring for all verticals.
- Review applicants to verify if position requirements are met.
- Format resumes meeting client expectations.
- Telephonic Screening of the profiles checking for Technical Fitment, Behavioral Fitment, Stability etc.
- Utilize your innovative and effective convincing and negotiation skills to impress and attract top talent.
- Follow up with candidates and client and maintain records of progress.
- Craft and send personalized recruiting emails with current job openings to passive candidates.
- Keep up to date with new technological trends and products
- You need to be comfortable being an individual contributor and working in an ambiguous, chaotic and fast paced work environment.
- Strong decision-making skills
- Experience in end-to-end recruitment Quick learner and a passion for bridging talent with opportunity
Minimum qualifications -
- Bachelor’s degree
- Telephonic Skills
- Interviewing & Negotiation skills
- Excellent interpersonal communication skills
- Excellent English Communication Written & Verbal, with very good E-Mail writing skills & etiquette.
- Professionalism
- Strong social aptitude and ability to build relationships
- Technical knowledge to be able to talk to job prospects and understand qualifications
For the Position of Team Leader - Data Entry Team
About Clicbrics (Redbrics ITeS India Pvt Ltd.)
“Clicbrics” is an online tech real estate marketplace for buyers across all segments. Clicbrics empowers the
consumer with data and full knowledge of properties with the help of advanced digital technologies. We have
a team of high energy technology specialist offering solutions in AI, Machine Learning, Computer vision, and all
the related technologies. Established in 2017, our expertise lies in devising holistic and end-to-end solutions in
contemporary technologies to help real estate business ideas into reality.
For more details, please login to our website www.clicbrics.com
Experience Required: 3-6Years
Qualification Required -Any Graduate with Team handling experience of atleast 1 year in Real Estate
Industry.
Job Location: Gurgaon
Skills Required:
1.Young go - getters who excel in challenging work environments and possess the drive to perform.
More than the experience, you'll need to be self - motivated, and eager to learn experiment with new
technologies.
2. Required to handle motivate data entry specialist (team of 6) to achieve Profitability.
3. Expertise in MS - Office Internet / Web research activities. Knowledge of HTML , Adobe package
PDF would be an added advantage
4. Demonstrated multi-tasking and problem-solving skills.
5. Strong business acumen and Mastery of Data Entry job duties.
Job Responsibilities:
1. Lead the team, allocate the work and at the same time work as Team player for assigned tasks.
2. Maintaining weekly, fortnightly and monthly data reports.
3. Individual will be responsible to co - ordinate with clients as per requirement.
4. Periodically review the team member s performance and provide feedback.
5. Report progress and measurements of success to Management.
6. Daily management of a team of employees to include motivating, recognizing, rewarding,
coaching, counselling, training, and problem solving.
Candidates are preferred from Real Estate background only.

Fluency in modern JavaScript (ES6/7) and other frontend fundamentals (HTML5,
CSS3) and Node.js
Exposure to React( native) basics
Experience with AWS, CI/CD and DevOps
Experience with Web Security
Basic exposure to Go is valuable but not necessary
Willingness to travel for onsite assignments outside India

Job Description- Content Operations Manager
Job Summary
We are looking for a qualified Content Operations Manager to join our team. You will be responsible for auditing, editing & creating contents for our Application. Your duties will also include sharing content to raise brand awareness and monitoring web traffic and metrics to identify best practices.
Our ideal candidate is an experienced professional with demonstrable creative writing skills. Ultimately, you should be able to oversee all marketing content initiatives to ensure customer engagement, brand consistency and a positive customer experience.
Job Role & Responsibilities:
- Review push notifications for Indian users and optimize for higher click rate and user engagement.
- Review the user report content and set category for sensitive contents.
- Work closely with the VidMate team members by offering information of local culture and mobile Internet industry. Assist in activity planning and content management.
Job Requirement:
- Good English communication skills.
- Qualification: Graduate/ Post Graduate Degree (Prefer Graduate from Mass Media and Communication/Journalism).
- Working experience in mobile Internet industry would be a plus.
- Collaborative team player in a cross-cultural working style. Practice a high degree of self-motivation to complete assignments.
Job Type: Full-time
Job Location: Pune.

