Position: Technical Support Engineer
We are looking for a Strong Technical Support Engineer, who can assist clients with product issues and help to maintain a high customer retention level. He/She will be responsible for inbound and outbound calls and chat from the customer base and addressing customer Technical issues and concerns. Someone who will help build a Support team for our product build for the Education sector called Academia.
Key Responsibilities
The individual role that you’ll play in our team:
● Deal directly with customers, and respond promptly to customer inquiries
● Handle issues by providing the appropriate Root cause of the issue
● Diagnose, troubleshoot, and resolve issues by asking customers about the issues they
are facing in a detailed fashion so that they understand the nub of the problems.
● Interacting with the customer to understand the issue.
● Get the triaging steps or reproduction steps
● Try and reproduce the issue on the h/w devices provided to you
● Extract and Analyse the Android app and Backend logs
● Provide the resolution shared by the engineering team to the customer.
● Work with the consulting team in understanding customer use cases and assist
accordingly
● Resolving all technical related issues, suggesting the best solution and practices to
avoid a future issue.
● Deploying software updates to the client machines and channelizing updates
Technical Skills:
Must Haves
● Knowledge on SAAS product support which has a cloud console and a mobile app -
preferably Android
● Worked with SQL, ELK or other log collection and analysing tools.
● Resourceful in understanding fundamental network, information security, IT
communication, troubleshooting, debugging and maintenance in multi-platform
environments.
Nice To Have
● Shell Scripting
● Technical troubleshooting involving monitoring web-app performance, crash analysis
etc
● Should have basic experience in writing product manuals or feature manuals.
● Understanding of MDM, EMM on either of the platforms (Android, iOS, Windows &
Mac) can be an added advantage.
Skills
● Must possess strong communication skills in English, both written and verbal
● Working experience with Partners & Customers, Voice and Remote support
● Quick learner and versatile.
● Flexible to work in different shifts
● Excellent Email communication is a must.
● Strong ownership
● An excellent problem solver with strong analytical skills
Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)
Scalefusion is a one-stop solution, focused on managing corporate-liable & dedicated
devices, tablet-based interactive kiosks, rugged devices, mobile point of sale (mPOS) and
digital signages. Our Unified Device Management dashboard is intuitive and easy to use.
It allows you to manage all your devices, apps, and content from one place.
Promobi Technologies:
ProMobi Technologies provides a leading Mobile Device Management Solution under the
brand Scalefusion. The solution allows organizations to manage Android and iOS
devices from the cloud. It offers modern mobile device management (MDM), application
management (MAM) and content management (MCM) experience for corporate-owned
devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their
Device Management.

About Promobi Technologies
About
Promobi Technologies:
ProMobi Technologies provides a leading Mobile Device Management Solution under the brand Scalefusion. The solution allows organizations to manage Android and iOS devices from the cloud. It offers modern mobile device management (MDM), application management (MAM) and content management (MCM) experience for corporate-owned devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their Device Management.
Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)
Scalefusion MDM allows organizations to secure & manage endpoints including smartphones, tablets, laptops, rugged devices, mPOS, and digital signages, along with apps and content. It supports the management of Android, iOS, macOS and Windows 10 devices and ensures streamlined device management operations with InterOps. Fusion of Endpoints at Scale.
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BACKEND DEVELOPER JOB DESCRIPTION
Job Title: Backend Developer - Node.js & MongoDB
Location: Hyderabad
Employment Type: Full-Time
Experience Required: 3–5 Years
About Us
Inncircles – THE INNGINEERING COMPANY
We are a forward-thinking construction-tech innovator building CRM solutions that manage crores of records with precision and speed. Our mission is to revolutionize the construction domain through scalable engineering and robust backend systems. Join us to solve complex challenges and shape the future of data-driven construction tech!
Job Description
We are hiring a Backend Developer with 3–5 years of hands-on experience in Node.js and MongoDB to design, optimize, and maintain high-performance backend systems. You will work on large-scale data processing, external integrations, and scalable architectures while ensuring best coding practices and efficient database design.
Key Responsibilities
Backend Development & Optimization
- Develop and maintain RESTful/GraphQL APIs using Node.js, adhering to best coding practices and reusable code structures.
- Write optimized MongoDB queries for collections with crores of records, ensuring efficient data retrieval and storage.
- Design MongoDB collections, implement indexing strategies, and optimize replica sets for performance and reliability.
- Scalability & Performance
- Implement horizontal and vertical scaling strategies to handle growing data and traffic.
- Optimize database performance through indexing, aggregation pipelines, and query tuning.
- External Integrations & Debugging
- Integrate third-party APIs (payment gateways, analytics tools, etc.) and SDKs seamlessly into backend systems.
- Debug and resolve complex issues in production environments with a systematic, data-driven approach.
AWS & Cloud Services
Work with AWS services like Lambda (serverless), SQS (message queuing), S3 (storage), and EC2 (compute) to build resilient and scalable solutions.
Collaboration & Best Practices
Collaborate with frontend teams to ensure smooth API integrations and data flow.
Document code, write unit/integration tests, and enforce coding standards.
Mandatory Requirements
3–5 years of professional experience in Node.js and MongoDB.
Expertise in:
- MongoDB: Collection design, indexing, aggregation pipelines, replica sets, and sharding.
- Node.js: Asynchronous programming, middleware, and API development (Express.js/Fastify).
- Query Optimization: Writing efficient queries for large datasets (crores of records).
- Strong debugging skills and experience in resolving production issues.
- Hands-on experience with external integrations (APIs, SDKs, webhooks).
- Knowledge of horizontal/vertical scaling techniques and performance tuning.
- Familiarity with AWS services (Lambda, SQS, S3, EC2).
Preferred Skills
- Experience with microservices architecture.
- Knowledge of CI/CD pipelines (GitLab CI, Jenkins).
- Understanding of Docker, Kubernetes, or serverless frameworks.
- Exposure to monitoring tools like Prometheus, Grafana, or New Relic.
Why Join Inncircles?
Solve large-scale data challenges in the construction domain.
Work on cutting-edge cloud-native backend systems.
Competitive salary, flexible work culture, and growth opportunities.
Apply Now:
If you’re passionate about building scalable backend systems and thrive in a data-heavy environment, share your resume and a GitHub/portfolio link showcasing projects with Node.js, MongoDB, and AWS integrations.
Inncircles – THE INNGINEERING COMPANY
📍 Hyderabad | 🚀 Building Tomorrow’s Tech Today
Conduct thorough research on mental health topics, including but not limited to depression, anxiety, stress management, self-care, mindfulness, therapy techniques, and other related subjects. Develop compelling and well-researched content based on the latest industry trends and scientific findings.
Readmore our website : <a href="https://hwscenter.com/">https://hwscenter.com/</a>
Key Roles and Responsibilities
- Developing strategic social marketing plans, that maximise the potential of each social channel
- Managing social media content calendar for clients
- Supervising the creation of written and visual content across several social media platforms
- Increasing social media engagement across platforms
- Building and moderating social media communities by responding to comments and keeping members engaged
- Monitoring brand performance across channels
- Monitoring and analyzing trends and competitor performance
Requirements
- Understanding of/proven expertise in social media marketing and social media platforms
- Strategic thinking for developing effective marketing campaigns
- Strong writing skills
- Ability to study and interpret marketing analytics
- Great organizational skills; ability to monitor multiple social media platforms concurrently
- Good leadership skills to organize teams
- Excellent communication skills for reporting results
- Adept at community building and keeping calm under high-pressure online interactions
- Expertise in software design and development.
- Proficiency with at least one Object Oriented language(e. g. Java)
- Experience with building high-performance, highly available and scalable distributed systems
- Experience with API Design, ability to architect and implement an intuitive customer and third-party integration story.
With Regards,
Kritika Verma | Manager - Talent Acquisition
Syscort Consulting Services Private Limited
Pune | Hyderabad | Aurangabad | USA |UAE
http://www.syscort.com/">www.syscort.com

-Linux/ MAC OS exposure is a must
-Knowledge of Adobe Illustrator.
-Good interpersonal skills.
-Understanding of key design principles.
-Good problem-solving skills.
-Good to Have: Jest, enzyme, Mocha, Chai, Sinon



Job Description:
Requirements:
- BS in Computer Science, Computer Engineering, Electrical Engineering, Mathematics or a closely related computer technical field with 3+ years experience programming with at least one of the following languages:Java, C++, C#, Python, Go, or Perl;
OR
- MS in Computer Science, Computer Engineering, Electrical Engineering, Mathematics or a closely related computer technical field 2+ years experience programming with at least one of the following languages: Java, C++, C#, Python, Go, or Perl.
ALSO
- Minimum 3 years of experience building applications using at least one of the following: web application technologies including: HTML, CSS, or Javascript; OR Databases, for example: Mysql, Mongo, ora similar program; OR a collection of systems connected and communicating via a network connection
- Minimum 1 year of experience mentoring more junior Engineers
- Significant experience with large scale, high-performance systems




