Cutshort logo
Promobi Technologies logo
Technical Support Engineer
Technical Support Engineer
Promobi Technologies's logo

Technical Support Engineer

Ritu Sarvade's profile picture
Posted by Ritu Sarvade
2 - 5 yrs
₹2L - ₹6L / yr
Pune, Hyderabad
Skills
Technical support
Troubleshooting
Tech Support
ProMobi Technologies Pvt. Ltd.

Position: Technical Support Engineer


We are looking for a Strong Technical Support Engineer, who can assist clients with product issues and help to maintain a high customer retention level. He/She will be responsible for inbound and outbound calls and chat from the customer base and addressing customer Technical issues and concerns. Someone who will help build a Support team for our product build for the Education sector called Academia.

Key Responsibilities
The individual role that you’ll play in our team:
● Deal directly with customers, and respond promptly to customer inquiries
● Handle issues by providing the appropriate Root cause of the issue
● Diagnose, troubleshoot, and resolve issues by asking customers about the issues they
are facing in a detailed fashion so that they understand the nub of the problems.
● Interacting with the customer to understand the issue.
● Get the triaging steps or reproduction steps
● Try and reproduce the issue on the h/w devices provided to you
● Extract and Analyse the Android app and Backend logs
● Provide the resolution shared by the engineering team to the customer.
● Work with the consulting team in understanding customer use cases and assist
accordingly
● Resolving all technical related issues, suggesting the best solution and practices to
avoid a future issue.
● Deploying software updates to the client machines and channelizing updates

Technical Skills:
Must Haves
● Knowledge on SAAS product support which has a cloud console and a mobile app -
preferably Android
● Worked with SQL, ELK or other log collection and analysing tools.
● Resourceful in understanding fundamental network, information security, IT
communication, troubleshooting, debugging and maintenance in multi-platform
environments.

Nice To Have
● Shell Scripting
● Technical troubleshooting involving monitoring web-app performance, crash analysis
etc
● Should have basic experience in writing product manuals or feature manuals.
● Understanding of MDM, EMM on either of the platforms (Android, iOS, Windows &
Mac) can be an added advantage.
Skills
● Must possess strong communication skills in English, both written and verbal
● Working experience with Partners & Customers, Voice and Remote support
● Quick learner and versatile.
● Flexible to work in different shifts
● Excellent Email communication is a must.
● Strong ownership
● An excellent problem solver with strong analytical skills

Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)
Scalefusion is a one-stop solution, focused on managing corporate-liable & dedicated
devices, tablet-based interactive kiosks, rugged devices, mobile point of sale (mPOS) and
digital signages. Our Unified Device Management dashboard is intuitive and easy to use.
It allows you to manage all your devices, apps, and content from one place.

Promobi Technologies:
ProMobi Technologies provides a leading Mobile Device Management Solution under the
brand Scalefusion. The solution allows organizations to manage Android and iOS
devices from the cloud. It offers modern mobile device management (MDM), application
management (MAM) and content management (MCM) experience for corporate-owned
devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their
Device Management.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Promobi Technologies

Founded :
2013
Type :
Product
Size :
100-500
Stage :
Bootstrapped

About

Promobi Technologies:   

ProMobi Technologies provides a leading Mobile Device Management Solution under the brand Scalefusion. The solution allows organizations to manage Android and iOS devices from the cloud. It offers modern mobile device management (MDM), application management (MAM) and content management (MCM) experience for corporate-owned devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their Device Management. 

 

Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)  

Scalefusion MDM allows organizations to secure & manage endpoints including smartphones, tablets, laptops, rugged devices, mPOS, and digital signages, along with apps and content. It supports the management of Android, iOS, macOS and Windows 10 devices and ensures streamlined device management operations with InterOps. Fusion of Endpoints at Scale.



Read more

Company video

Promobi Technologies's video section
Promobi Technologies's video section

Connect with the team

Profile picture
Rahul Muley
Profile picture
Sonika Sachdeva
Profile picture
Richa Raje
Profile picture
kiran Nagdeve
Profile picture
Krishnapriya Nilayapalem
Profile picture
Ritu Sarvade
Profile picture
Vaishali Vishwakarma
Profile picture
Karishma Shingote
Profile picture
Karishma Shingote
Profile picture
Amol Ugalmugale
Profile picture
Shruti Datta
Profile picture
sakshi Rahate
Profile picture
Kevin Marbaniang
Profile picture
Rashmi Joshi
Profile picture
Daxina Dighe

Company social profiles

linkedintwitterfacebook

Similar jobs

Monarch Tractors India
Venkat Ramthirdh
Posted by Venkat Ramthirdh
Hyderabad
5 - 8 yrs
Best in industry
skill iconPython
skill iconAmazon Web Services (AWS)
skill iconPostgreSQL
Ubuntu
Web Service Definition Language (WSDL)

Designation: Principal Data Engineer

Experience: Experienced

Position Type: Full Time Position

Location: Hyderabad

Office Timings: 9AM to 6PM

Compensation: As Per Industry standards

 

About Monarch:

 

At Monarch, we’re leading the digital transformation of farming. Monarch Tractor augments both muscle and mind with fully loaded hardware, software, and service machinery that will spur future generations of farming technologies. With our farmer-first mentality, we are building a smart tractor that will enhance (not replace) the existing farm ecosystem, alleviate labor availability, and cost issues, and provide an avenue for competitive organic and beyond farming by providing mechanical solutions to replace harmful chemical solutions. Despite all the cutting-edge technology we will incorporate, our tractor will still plow, till, and haul better than any other tractor in its class. We have all the necessary ingredients to develop, build and scale the Monarch Tractor and digitally transform farming around the world.

 

Description:

 

Monarch Tractor likes to invite an experience Python data engineer to lead our internal data engineering team in India. This is a unique opportunity to work on computer vision AI data pipelines for electric tractors. You will be dealing with data from a farm environment like videos, images, tractor logs, GPS coordinates and map polygons. You will be responsible for collecting data for research and development. For example, this includes setting up ETL data pipelines to extract data from tractors, loading these data into the cloud and recording AI training results.

 

This role includes, but not limited to, the following tasks:

 

● Lead data engineering team

● Own and contribute to more than 50% of the data engineering code base

● Scope out new project requirements

● Costing data pipeline solutions

● Create data engineering tooling

● Design custom data structures for efficient processing of data

 

Data engineering skills we are looking for:

 

● Able to work with large amounts of text log data, image data, and video data

● Fluently use AWS cloud solutions like S3, Lambda, and EC2

● Able to work with data from Robot Operating System

 

Required Experience:

 

● 3 to 5 years of experience using Python

● 3 to 5 years of experience using PostgreSQL

● 3 to 5 years of experience using AWS EC2, S3, Lambda

● 3 to 5 years of experience using Ubuntu OS or WSL

 

Good to have experience:

 

● Ray

● Robot Operating System

 

What you will get:

 

At Monarch Tractor, you’ll play a key role on a capable, dedicated, high-performing team of rock stars. Our compensation package includes a competitive salary, excellent health, dental and vision benefits, and company equity commensurate with the role you’ll play in our success. 

Read more
Apprication pvt ltd
at Apprication pvt ltd
1 recruiter
Arshiya Shaikh
Posted by Arshiya Shaikh
Mumbai
1 - 3 yrs
₹1L - ₹6L / yr
skill iconiOS App Development
skill iconSwift

Apprication Pvt Ltd Hiring for iOS Developer – Work from office -Goregaon (E) Job description - 1. Candidate must know about iOS with 1yr-2.5yrs experience in iOS development - Good knowledge of Swift programming. 2. Design and build applications for the iOS platform. 3. Identify and correct bottlenecks and fix bugs. Location: Goregaon(E) Bachelor's (Preferred)

Read more
Computer Ware India Pvt Ltd
ANJU MANGLA
Posted by ANJU MANGLA
Green Park, Delhi
2 - 5 yrs
₹3L - ₹5L / yr
WooCommerce
Wordpress
skill iconPHP
e commerce
elementor
+1 more

Job Profile – Wordpress Developer:

  • Develop web sites, web apps, e-commerce Portals based on WordPress
  • Use themes & readymade plugins to build websites in the CMS
  • Develop or customize plugins/ themes if required.
  • Work on Front-end (HTML/CSS/JavaScript) and backend code (PHP) if required.

 

Location : Green Park, Adjacent to Green Park Metro St. on Yellow line . (Remote working Available)

Vacancy : 1

Full time Job. Alternate Saturdays are OFF

 

Candidate Profile:

Qualification : 15Years of education

Experience : 2-4 Years

Experience at working both independently and in a team-oriented, collaborative environment is essential.

  • Excellent Knowledge of building WordPress websites & e-commerce portals using WooCommerce
  • Must have Experience setting up high quality e-commerce stores with WooCommerce.
  • Experience working with Elementor and/or Divi theme builders
  • Proficient in front-end & backend programming skills HTML/CSS, AJAX, XML, JavaScript, PHP
  • Strong debugging skills with ability to read and modify existing code
  • Knowledge of responsive designs
  • Knowledge of performance optimization & basic understanding of designing search engine friendly websites.
  • Keen eye for design and aesthetics.
  • Solution Oriented & Logical analytics skills
  • Decent English communication skills (Should be able to convert requirements to working solutions. Interacting on skype/ email with national & international clients)

 

Good to Have

  • Knowledge of Photoshop or Other tools for basic Image editing (resize, crop, optimize for web etc).
  • Knowledge of Joomla and/or Drupal
  • Working with Linux command shell/windows Servers/Cpanel for Hosting websites.
Read more
Voizworks
at Voizworks
4 recruiters
Naziya M
Posted by Naziya M
Chennai, Coimbatore
0 - 1 yrs
₹2L - ₹3L / yr
Field Sales
Profile to be hired for Field Sales Executive (Full time)
Designation (internal nomenclature) CIC (Certified Internet Consultant)
Base Location Chennai
Start Date Immediate
Role and Responsibilities:
• Making cold calls in the given territory
• Creating a pipeline of potential clients
• Making client presentation and handling the complete sales cycle.
• Upselling/ cross selling to the existing customers.
Required Experience, Qualification and Skills:
• Fresher or experienced (1 – 3 years of relevant work experience)
• Pursuing degree, graduate or postgraduate
• Personable, attentive, self-motivated, and driven by targets.
• Good communication skills – including both verbal and written.
• The ability to influence and negotiate with others.
• Customer centric approach to go extra mile to keep up the user experience
• Good interpersonal skills and communication skills in English and Tamil
Other Requirements:
• Candidates with or without bike both can apply.
• 06 days’ work week.
CTC Details
• Freshers – maximum up to 3 Lakh pa (Full time)
• Experienced – Basis last drawn CTC
Read more
Pune
5 - 8 yrs
₹1L - ₹15L / yr
Informatica
Informatica PowerCenter
Spark
Hadoop
Big Data
+6 more

Technical/Core skills

  1. Minimum 3 yrs of exp in Informatica Big data Developer(BDM) in Hadoop environment.
  2. Have knowledge of informatica Power exchange (PWX).
  3. Minimum 3 yrs of exp in big data querying tool like Hive and Impala.
  4. Ability to designing/development of complex mappings using informatica Big data Developer.
  5. Create and manage Informatica power exchange and CDC real time implementation
  6. Strong Unix knowledge skills for writing shell scripts and troubleshoot of existing scripts.
  7. Good knowledge of big data platforms and its framework.
  8. Good to have an experience in cloudera data platform (CDP)
  9. Experience with building stream processing systems using Kafka and spark
  10. Excellent SQL knowledge

 

Soft skills :

  1. Ability to work independently 
  2. Strong analytical and problem solving skills
  3. Attitude of learning new technology
  4. Regular interaction with vendors, partners and stakeholders
Read more
Startup Company , into Cloud based platform
Startup Company , into Cloud based platform
Agency job
Pune, Mumbai
3 - 7 yrs
₹3L - ₹10L / yr
skill iconAngular (2+)
skill iconHTML/CSS
What you'll do:
• Develop user interfaces for modern internet applications with the latest frontend technologies
• Understand requirements, design solutions, and independently develop application code and logic.
• Optimizing web pages for maximum speed and scalability.
• Develop code using HTML, CSS, JavaScript, Angular, RXJS, NgRx that is responsive and works on multiple
devices and browsers.
• Writing unit test cases for all components
• Perform code reviews and make sure best coding practices are being followed
• Mentor junior team members and train them to perform their tasks independently.
Your background:
• A Seasoned professional with 3 – 6 Years of professional experience in Angular Development
• Extensive programming experience in HTML5, CSS3, SASS or LESS, and Bootstrap, Foundation or
Materialize
• Excellent JavaScript knowledge and programming experience with ES5/ES6
• Solid understanding and development experience in Angular
• Experience with Typescript
• Experience with tools like Redux, Webpack, Angular CLI and/or Gulp
• Experience consuming REST APIs
• TDD/BDD experience (Jest, Jasmine, Karma or Chai)
• Experience with client-side architecture and design patterns
• Awareness of cross-browser compatibility issues and client-side performance considerations
• Experience with version control tools like Git, SVN or Mercurial
Read more
WebShar
at WebShar
2 recruiters
Priyanka Sunkad
Posted by Priyanka Sunkad
Remote, Pune
2 - 5 yrs
₹3L - ₹20L / yr
skill iconJava
Spring
skill iconSpring Boot
Spring MVC
ORM
+2 more

Job Description: Java Full Stack Developer 

Skills 

Primary 

  • Java, J2EE, Spring MVC 
  • Hibernate or other ORM 
  • Web technology and security, REST framework 
  • Any one UI technology and ready to learn a new one. 
  • Database knowledge (MySQL, Oracle, Postgres) 
  • Unit testing frameworks 
  • Version Control (Eg., Git) 

Good To Have 

  • JQuery, XML, HTML5, AngularJS/Angular and other UI technology
  • Shell Scripting 
  • Python 

Key Responsibilities 

  • Contribute in all phases of the development lifecycle
  • Write well designed, testable, efficient code
  • Ensure designs are in compliance with specifications
  • Prepare and produce releases of software components
  • Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review
  • Stay up-to-date on emerging technologies 

Requirements 

  • 2 to 5 years of work experience as a Java Developer or similar role 
  • BS/MS degree in Computer Science, Engineering or a related subject 
  • Proven hands-on Software Development experience
  • Proven working experience in Java development
  • Hands on experience in designing and developing applications using Java EE platforms
  • Object Oriented analysis and design using common design patterns. 
  • Profound insight of Java and JEE internals (Classloading, Memory Management, Transaction management etc)
  • Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate)
  • Experience in developing web applications using at least one popular web framework
  •  Experience with test-driven development

Job Benefits and Compensation 

  • WebShar offers a very competitive salary depending on experience 
  • 24 days paid vacation each year (CL, PL, SL), earned at a rate of 2 days per month. 
  • MacBook Pro 
  • Flexible time / and availability to work from home from time to time 
  • Medical insurance 
  • Team outing and lunches, 
  • Reimbursement as per HR policies 

○ Internet reimbursement upto 1500 

○ Commutation reimbursement upto 6000 

○ ISD reimbursement

Read more
Milkbasket
at Milkbasket
3 recruiters
Kriti Nagar
Posted by Kriti Nagar
NCR (Delhi | Gurgaon | Noida)
1 - 5 yrs
₹10L - ₹25L / yr
User Experience (UX) Design
skill iconHTML/CSS
skill iconObjective C
User experience management
Sketch
  • Has a thorough understanding of UX methodology and lifecycle across key channels and platforms. 
  • Customer-focused, with experience using design research methods to uncover customer insights  
  • Effectively operates within an iterative design team, managing UX  responsibilities against defined milestones and plan with little day-to-day oversight.
  • Knowledge of key channels and platforms, with experience in areas of mobile, portable, dedicated, web, or native mobile design.
  • Curiosity and commitment to testing new ideas and innovating to drive business results.
  • Effective communicator, presenter, and negotiator.
  • Mastery of design tools such as Sketch, Invision, and Framer.
  • Experience with resources such as; pattern library, repositories, and internal communication tools.  
  • General awareness of technology mediums (Javascript, HTML/CSS, Obj-C, platform UIs, etc.) including differences between them.
  • A dazzling online portfolio demonstrating your strong craft and collaborative process.
Read more
Aviso Inc
at Aviso Inc
1 video
11 recruiters
Chaitanya Penugonda
Posted by Chaitanya Penugonda
Bengaluru (Bangalore), Hyderabad
2 - 4 yrs
₹5L - ₹8L / yr
DevOps
skill iconMongoDB
skill iconDocker
skill iconAmazon Web Services (AWS)
Puppet
What you will be doing:

● Responsible for development, and implementation of Cloud solutions.
● Responsible for achieving automation & orchestration of tools(Puppet/Chef)
● Monitoring the product's security & health(Datadog/Newrelic)
● Managing and Maintaining databases(Mongo & Postgres)
● Automating Infrastructure using AWS services like CloudFormation
● Provide evidences in Infrastructure Security Audits
● Migrating to Container technologies (Docker/Kubernetes)
● Should have knowledge on serverless concepts (AWS Lambda)
● Should be able to work with AWS services like EC2, S3, Cloud-formation, EKS, IAM, RDS, ..etc

What you bring:

● Problem-solving skills that enable you to identify the best solutions.
● Team collaboration and flexibility at work.
● Strong verbal and written communication skills that will help in presenting complex ideas
in an accessible and engaging way.
● Ability to choose the best tools and technologies which best fits the business needs.

Aviso offers:

● Dynamic, diverse, inclusive startup environment driven by transparency and velocity
● Bright, open, sunny working environment and collaborative office space
● Convenient office locations in Redwood City, Hyderabad and Bangalore tech hubs
● Competitive salaries and company equity, and a focus on developing world class talent operations
● Comprehensive health insurance available (medical) for you and your family
● Unlimited leaves with manager approval and a 3 month paid sabbatical after 3 years of service
● CEO moonshots projects with cash awards every quarter
● Upskilling and learning support including via paid conferences, online courses, and certifications
● Every month Rupees 2,500 will be credited to Sudexo meal card
Read more
tCognition Inc
Mumbai
5 - 8 yrs
₹5L - ₹10L / yr
SAP Business One
SAP B1 SDK
Crystal Reports
We are looking for someone having knowledge and experience in: • Have worked on at least 5-7 end to end SAP Business One Implementation. • Excellent in customer handling skills (like - Meeting, Discussions, Training and Support). • Should have very good command on writing MS SQL Queries (Queries, Stored Procedure, Views and Functions). • Very good knowledge and experience in SAP B1 Crystal Report 2008/2013. • Expertise in MS SQL Administration like Maintaining Automatic Backup, DB Backup and Restore, Shifting database from one drive to another drive. • Knowledge on developing/customizing add-on is preferable (using C# .Net). • Should be good in installing/upgrading add-ons. • Excellent knowledge on Data Transfer Workbench and MS Excel (vlookup and other basic functions). • Should be able to handle and support multiple projects at a time. • Should be a good team worker and supportive. • Candidate must have proficient knowledge of SAP B1 SDK, crystal reports, .Net, SQL server, Object oriented programming using .Net. • Strong Technical, analytical and problem solving skills suitable for design, development & deployment. • Must follow the functional and technical documentations and do development. • Unit testing and coordination with testing team to create bug free application. • Ability to work successfully with multiple clients and multiple team members with confidence. • Good team player, Strong team orientation & leadership qualities, hardworking and enthusiastic. • Should have experience in HANA installation, dashboards development and configuration.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos