Tech Support Engineer

Job description:

Job Title : Client Support Executive .

A Client Care Executive serves as the primary point of contact for clients, managing inquiries, resolving concerns, and ensuring a smooth and satisfactory experience with the company’s services. This role is essential in building strong client relationships, maintaining ongoing communication, and supporting overall client satisfaction and retention.

Key Responsibilities

• Customer Support:
• Handle incoming calls, emails, or chats from customers.
• Resolve queries and provide accurate information about products, services, and company policies.
• Escalate unresolved issues to the appropriate departments.
• Problem-Solving:
• Investigate customer complaints and identify solutions.
• Process returns, refunds, or exchanges as per company guidelines.
• Documentation:
• Maintain detailed records of customer interactions, including queries, complaints, and resolutions.
• Update customer accounts and ensure data accuracy.
• Customer Engagement:
• Build rapport and establish trust with customers.
• Provide personalized support to ensure customer satisfaction.
• Provide information about services and actionable along with deadlines.
• Help Client know the progress on the jobs assigned.
• Feedback Collection:
• Gather and document customer feedback for product or service improvements.
• Share insights with management for process enhancement.
• Sales Support (Optional):
• Upsell or cross-sell products and services, if applicable.
• Assist with placing orders and tracking deliveries.
• Client onboarding process
• Payment follow up with the clients.

Required Skills and Qualifications

• Educational Requirements: :Graduation mandatory.

Key Skills:

• Excellent verbal and written communication.
• Active listening and empathy.
• Problem-solving and conflict-resolution skills.
• Multitasking and time management.
• Familiarity with CRM software and MS Office Suite.

Experience:

• Preferred: 1-2 years in a similar customer-facing role.

Language Proficiency:

• Fluency in the local language and English is often required.

Job Types: Full-time, Permanent

Work Location: In person

Are you looking for an opportunity to solve new business challenges through innovative technology? If yes, Noon’s Private Label team is looking for TPM to build products/solutions for our Buyers/Vendors/Manufacturers.   You will investigate solutions to complex sourcing and supply chain problems, design solutions and work closely with the Engineering team to implement them. You will work closely with business teams, technical teams and operational teams alike.  You'll need to work well cross functionally, have strong interpersonal and written communication skills, be able to operate successfully both strategically and tactically, and have a strong bias for action. We’re looking for people who are passionate about innovation, can demonstrate a high degree of ownership, and want to have fun while they build excellent products.

Job Title: Content Marketer

Location: Jayanagar, Bengaluru

About WarpDrive:

We're a Salesforce Platinum Partner that caters to large enterprises and We're a bootstrapped, motivated bunch where people have found lifelong friends. And guess what? There's no cap on the number of holidays you can take!

Who You Are:

You can strike up a conversation with anyone. You don't just ask questions—you ask the right questions to get to the heart of any matter—and come away with insights that others might miss. 

You think clearly, can structure problems, and know what separates great content from good. 

You've got a background in building the visual language of B2B brands. Familiarity with Salesforce is a big plus!

What You'll Be Doing:

• Putting on your detective hat: With over 200 teammates and dozens of customers, you'll know who to talk to and what questions to ask to get the best information. 
• Thinking strategically: Decide where to focus our content efforts for the biggest impact. You'll be marketing to CXOs and working closely with our Head of Growth.
• Shaping our voice: We know (and so do you) that IT services providers have some of the more boring branding and content. We’ll be relying on you to change that; to turn complex ideas into content
• Having fun with it: You’ll be coming up with a fun spin on everything, and then work with our amazing design team to bring your vision to life.

Why You'll Love Working with Us:

• We’re your kinda people: We’re not family. But many of us have found lifelong friends here.
• Unlimited holidays: If we’re hiring you, we trust you to get the job done. There's no cap on the number of holidays you can take!
• Ladder up fast: As the first content marketer, you’ll have the freedom to shape the strategy. The more results-driven you are, the faster you’ll grow. 
• You like transparency and honesty: We believe in open communication. You'll always know where the company is headed and how your contributions are making a difference.
• Growth opportunities: We're invested in your growth. Whether you want to deepen your expertise or broaden your skills, we'll support your professional journey every step of the way.

Ready to Join Us?

Forget the oxford comma and the cover letter—we won't read it, and we'll know you didn't read this if you send one!

Instead, show us you can think clearly. You could choose either of these prompts :

• Ask Us Thoughtful Questions: As a content marketer, what would you want to know about WarpDrive that you can't find on Google?
• Share a Creative Idea: Make a 1-min video about a content idea you have for us.
• Show Your Strategy: Outline how you'd approach making content work for WarpDrive.

We want you to have fun with this assignment. Be as creative as you'd like!

How to Apply:

Send your resume and your creative assignment. We can't wait to see what you come up with!

Looking forward to potentially welcoming you to the WarpDrive family!

Must Have:

• Thorough experience (Sr. Developer: 3+ years) in core python as well as the Django framework.
• Deep understanding of designing and implementing REST web services/APIs.
• Ability to address authentication and security constraints efficiently.
• Knowledge about Amazon web services and ability to integrate it.
• Ability to write complex python utility scripts.
• Ability to deliver design documentations whenever needed.
• Knowledge of Version Control using SVN/GIT.
• Ability to analyse, debug and resolve basic to complex problems on-demand (independently).

Nice To Have:

• Knowledge with microservice architecture is a BIG plus.
• Knowledge of the docker platform to serve the applications in docker containers and being able to use docker compose will be a plus.
• Leadership and Time Management skills.

We are looking for an HR Recruiter to manage our full cycle recruitment, from identifying potential hires to interviewing and evaluating candidates.

HR Recruiter responsibilities include sourcing candidates online, updating job ads and conducting background checks. If you have experience with various job interview formats, including phone screenings and group interviews, and can help us recruit faster and more effectively, we’d like to meet you.

Responsibilities

• Design and update job descriptions
• Source potential candidates from various online channels (e.g. social media and professional platforms like WorkIndia, Naukri.com etc.)
• Craft recruiting emails to attract passive candidates
• Screen incoming resumes and application forms
• Interview candidates (via phone, video and in-person)
• Advertise job openings on company’s careers page, social media, job boards and internally
• Send job offer emails and answer queries about compensation and benefits
• Participate in job fairs and host in-house recruitment events
• Handle the documentation of the employees

Requirements and skills

• Proven work experience as an HR Recruiter or similar role
• Experience with sourcing techniques
• Excellent verbal and written communication skills
• Excellent grasp on English
• Graduate/ Post- graduate in Human Resources Management, Organizational Psychology or relevant field

Job Description For PHP/Laravel Developer

We are looking for a PHP Developer to join our team of professional developers. The candidate is responsible for managing back-end services and the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end.

Required Experience and skills:

- Working experience in PHP, MySQL and Javascript

- Working experience of any MVC framework Laravel, Codeigniter etc.

- Strong object-oriented programming skills

- Good understanding of both front-end and back-end web development.

- Experience required 3 years Minimum

- Knowledge of eCommerce is a plus point.

Professional Skills:

- A team player with good communications

- Ability to solve problems quickly and efficiently

- Great aptitude and attitude towards learning

- Take full responsibility for task/project execution

- Ability to prioritize own work and respect deadlines

Benefits

Flexible day shift

5 days working

Paid leave

Location: Mohali

Job Type: Full-time

We are a Quantitative Trading firm building proprietary trading products and infrastructure for crypto markets (both DeFi and CeFi). We are focusing heavily on building up our DeFi capabilities and are looking for a hungry DeFi native engineer to help us conceptualize and build our DeFi strategies and infrastructure.

We are a high-output research team of 5 from a variety of backgrounds, spanning from Machine Learning and System Engineering, all the way to fintech and business.

We build products for both internal and external use to uncover alpha opportunities in different areas of crypto markets, including trading both on centralized and decentralized exchanges (DeFi) and building systems to streamline order execution, gather and digest complex timeseries data streams.

We are looking for a DeFi Software Engineer who has a deep understanding of blockchain and is curious about algorithmic trading. You should be excited about making sense of large quantities of data, and decision modelling on time series, real-time data.

Responsibilities

• Designing, building and testing smart contracts and related infrastructure
• Researching new DeFi protocols and its connectors and building on them
• Building real-time monitoring tools and working with our team on latency-sensitive operations
• Ethereum Node Infrastructure setup and maintenance
• Work with the team on devising new trading strategies and uncovering opportunities

Qualifications

• Deep technical and practical understanding of DeFi protocols and DevOps practices for interfacing with them (both Ethereum and any other relevant one) - Must have extensive knowledge of Solidity, smart contract development (web3js or ethersjs) and testing.
• Knowledge of Javascript (knowledge of Golang/Python programming is nice to have).
• Must be comfortable working with either hardhat or truffle.
• Comfortable working in a dynamic, research-oriented team with several ongoing concurrent projects
• You look forward to working with an interdisciplinary team that longs to find solutions together.
• Knowledge of trading isn't required but interest in the field is paramount. If you are a self-taught wiz who has tried its hands at DeFi trading and AMM, even better!

The number of years of experience does not matter as long as you have built complex projects from scratch, a burning desire to learn more, constantly improve yourself and solving tricky problems on a daily basis. We're a small team so you can assure yourself that whatever you contribute - in terms of an engineer, or otherwise - is always heard and discussed.

Benefits

• Competitive salary and performance-based bonuses
• A young startup work environment, where your initiatives and ideas count and are rewarded
• A unique open research environment, where everybody contributes and sees the full spectrum of our work, from inception to production
• The chance to shape our firm's legacy and exchange knowledge with the team on every part of what we do.

The role location is preferably Hyderabad with to be able to brainstorm in person with the R&D team, but remote in India is also possible.
Please share github profiles and details of previous projects worked on (both commercial and personal).