Tech Support Engineer

Job Title : Senior Software Engineer – Frontend

Work Location : Bangalore (Hybrid – 3 days WFO)

Work Timings : 11 AM to 8 PM IST

Interview Process :

Round 1 : Geektrust Online Technical Interview (1 hour)

Round 2 : Online Interview with Toorak Capital Indian Team (1 hour)

Round 3 : Online Interview with Toorak Capital U.S. Team (30 minutes)

Round 4 : Face-to-Face Interview with the Toorak Team in Bangalore (Mandatory)

Core Requirements :

• 6 to 10 Years of experience as a Web Developer or similar role.

Proficiency in :

• React.js, HTML & CSS, JavaScript / TypeScript, Webpack, Micro-frontend architecture, Backend for Frontend (BFF) architectural pattern.
• Familiarity with version control systems like Git.
• Excellent debugging, problem-solving skills, and attention to detail.
• Strong communication skills and ability to work in a team.
• Bachelor's or Master’s degree in Computer Science, Computer Engineering, or an equivalent field.

Preferred Skills :

• Experience with Node.js.
• Experience with Content Delivery Networks (CDNs) and deploying applications.
• Experience with GCP services and Jenkins for build processes.
• Knowledge of JavaScript frameworks and libraries for web analytics.

Responsibilities :

• Develop cloud-based web applications using React.js, HTML, and CSS.
• Collaborate with UX designers to create and refine prototypes, ensuring an excellent user experience.
• Work closely with backend engineers to ensure seamless integration.
• Implement and optimize micro-frontend architecture.
• Write clean, efficient, and well-documented code.
• Stay up to date with industry trends and best practices.
• Work closely with cross-functional teams to deliver high-quality products on time.
• Implement build processes using Jenkins and deploy applications to CDNs.

Individual Contributor Role

• Responsible for handling the direct sale (Field Sales) at the prospects site.

• 100% on field B2C sales Area- PAN Mumbai Navi Mumbai- Western, Central and Harbor

• Generation/ souring of prospects appointments for the sales.

• End to End Sales Profile- Generation of leads through Cold calling (Open Market), Scheduling Appointments with Prospect, personally meeting them and closing the sale.

• Effective delivery of the sales presentations at the prospects at his location.

• Handling the direct meetings, exhibition sales, web leads etc.

• Handling the HFRP (Happy Family Reference Programmes)

• Capable to handle the customer issues/ escalations effectively

• Good in the B2C sale that's to say CDSO (Customer Direct Sales Officer) profile

Sourcing and Talent Acquisition:

• Utilize various channels (job boards, social media, networking, etc.) to source qualified candidates.
• Proactively identify and engage passive candidates.
• Build and maintain a strong talent pipeline.
• Employ recruitment marketing strategies to enhance employer branding.

Candidate Evaluation and Selection:

• Screen resumes and applications to assess candidate qualifications.
• Conduct phone, video, and in-person interviews.
• Evaluate candidates' skills, experience, and cultural fit.
• Perform reference checks and background checks.
• Manage the interview process and provide timely feedback to candidates.

The ideal candidate will have experience in creating mockups to present to teams, collecting feedback and creating a quality piece of work. This individual should be comfortable with building sitemaps, wireframes and prototypes to provide to project manners and inevitably execute based on outlined criteria. This candidate should have strong creative and design skills and be familiar with various design technologies.

Responsibilities

• Develop design solutions for mobile platforms
• Understand the Business thoroughly and exhibit creative solutions
• Clearly wireframe flows and demonstrate expertise and understand audience
• Build sitemaps, wireframes and prototypes to outline structure

Qualifications

• Bachelor's degree in user experience, design or related field
• 2 years of experience with UI design
• Knowledge of UI UX standards like Material Design for Android
• Prototyping and Wireframe Design skills
• Good UX content creation skills(logos, icons, images)

Openings : 01

Experience : 1 -2 years of experience

Location : Surat - Adajan

• 5-Days Working
• Paid Leaves
• Health Insurance
• Overtime Pay
• Fun Activities

Job Description:

Lead Analyst for Outbound Marketing (LinkedIn & Others) and Inbound Leads responsibilities.

The Lead Analyst is responsible for utilizing various outbound marketing tools and techniques, such as sending messages, emails, or making calls on platforms like LinkedIn, to generate high-quality leads. They are also accountable for managing and maintaining records of the connected leads in customer relationship management (CRM) tools and providing qualified leads to the Sales department. In addition, the Lead Analyst shall also have a role of communicating with inbound leads generated from marketing efforts.

Job Responsibility:

• Generate qualified leads using outbound marketing tools and methods such as messages, email, and calls on platforms like LinkedIn and others.
• Maintain records of connected leads in CRM tools and supply qualified leads to the sales department.
• Communicate with inbound leads generated from marketing.
• Analyze profiles in various lead generation platforms like Apollo.io and LinkedIn.
• Use deep knowledge of qualified profile/company filtration to identify and target the most promising accounts.
• Utilize Sales Navigator to find and connect with leads.
• Maintain accurate reports on lead generation and follow-up activities.
• Use CRM tools to track and manage leads and opportunities.
• Hunt for proper profiles, filter by industry, category, and location.
• Use basic communication skills for chat and initial communication with leads.
• Understand market research in a given industry.
• Approach at least 20 qualified accounts per day.
• Handle inbound leads generated via marketing efforts.
• Handle clients approaching the company with their requirements on WhatsApp, emails.
• Understand the basic high-level requirements of the clients.
• Provide accurate data to the sales team by maintaining the data in CRM.
• Reply to clients only during urgencies during holidays or post office hours. This might not be required daily, but a positive attitude is a must.

Required Skills & Qualification:

• Proven experience in lead generation and outbound marketing.
• Deep knowledge of qualified profile/company filtration.
• Experience using Sales Navigator.
• Proficiency in report maintenance and CRM tools.
• Strong LinkedIn skills, including profile hunting, filtering, and industry/category/location targeting.
• Good communication skills, including basic chat and communication with leads (Inbound & Outbound).
• Understanding of market research in a given industry.
• Positive attitude and ability to handle urgent client inquiries during off-hours.

Felicity literally means "happiness". Stress, anxiety, and other discomforts are part of mental health beyond diagnosable psychiatric illnesses. Mental health is a priority at every stage of life, from childhood to adulthood. ‘Therapy’, the word itself means a solution to all problems. We at Felicity serve happiness and relief as an all-time meal to you by providing online accessible and affordable top-quality therapy sessions. We have a team of 80+ Counseling Therapists aiming to improve mental health and illness. We strive to achieve endless happiness and satisfaction for everyone. As a part of our mission to make the world a happier place, we aim to spread awareness and offer the right therapy at the right time to improve people's well-being.

In 2019, Pratika & Vaibhav founded Felicity with a vision to build a better world. Pratika is an XLRI, Jamshedpur alumnus with a career spanning over 12 years in the HR and business domains. Vaibhav is an SPA, Delhi, and IMT alumnus. A former Deloitte professional, he has specialized in valuations, mergers, and acquisitions, as well as buy and sell advisory services. These sibling pairs are serial entrepreneurs who aim to make a mental health and wellness ecosystem that can be a one-stop solution for all mental health needs!

http://www.felicity.care" target="_blank">www.felicity.care

https://www.felicity.care/mental-health-community/about-the-company" target="_blank">https://www.felicity.care/mental-health-community/about-the-company

https://yourstory.com/2020/07/startup-bharat-jaipur-based-felicity-bridging-mental-health" target="_blank">https://yourstory.com/2020/07/startup-bharat-jaipur-based-felicity-bridging-mental-health

Responsibilities:

• Stay up to date with the Felicity therapy plans information, process, and other FAQs typically asked by customers.

• Connect with potential customers, gain an understanding of their needs, and convince them to enroll in a therapy plan.

• Assess the background of all the counselors and recommend the most suitable counselor to each customer if they need assistance choosing one.

• Gather customer information on call and update it on the CRM.

• Maintain meaningful relationships with existing customers to ensure that they are retained.

• Identify and nurture high-quality leads (people who are likely to buy).

• Ensure timely follow-ups with all potential customers to close the sale.

Requirements:

• Graduate from a recognized college or university and an experience of at least 1 year in the relevant field.

• The ability to speak regional Indian languages & having experience with CRM software will be an advantage.

• Exceptional verbal, oral & written communication skills.

• Willingness to learn, a positive outlook & result-orientedness.

• An in-depth understanding of sales principles, strategies, and tactics.

• Empathetic & patient to handle customers in a more efficient manner.

WHY FELICITY? –

We are a fast-paced, seed-funded organization with more than 100 employees. We're a fun bunch of hustlers who are passionate about making the world happier. We all act like founders - that is how much ownership everyone takes! Pizza Lunches, Charades Saturdays & Distressed Denim are di rigueur. If you relate to the company's mission and want to be a part of it, here is your chance, to make the world happier, one life at a time.

• 💰 Early-stage, ed-tech, funded, growing, growing fast.
• 🎯 Mission Driven: Make Indonesia competitive on a global scale.
• 🥅 Build the best educational content and technology to advance STEM education
• 🥇 Students-First approach
• 🇮🇩 🇮🇳 Teams in India and Indonesia

• You primarily identify as a Frontend Engineer or a UI Engineer and are comfortable working on the browser side of things with 7+ years experience (preferably from B2C startup companies).
• You can build accessible interfaces with semantic HTML, CSS, and Javascript.  
• You can build reusable, performant, and well-tested web applications that are responsive and work across various devices and platforms.  
• You can build features from scratch which are modular and scalable. You don’t hesitate to take them from design to implementation.
• You have shipped code to production recently and regularly.
• You are experienced in working with using modern web frameworks, like React, Vue, and friends. We use React but prefer people with strong web concepts and fundamentals who are open to learning any framework/library. 
• You are fluent in using the tools of the trade: editors, git, command line, Slack, Jira (unfortunately yes)
• You are driven, you care about turning in quality work, and improving your craft.
• You have high integrity, and you are reliable.

• Mentorship and continuous improvement are a part of the team’s DNA. We have a battle-tested robust growth framework. You will have people to look up to and people looking up to you.
• We are a people-first, high-trust, high-autonomy team.
• We live in the TDD, Pair Programming, First Principles world

• Distributed does not mean working in isolation, feeling alone, being buried in Zoom calls.
• Our leadership team has been WFH for 10+ years now and we know how remote teams work. This will be a place to belong.
• A good balance between deep focussed work and collaborative work ⚖️

• 30-minute alignment check and screening call
• A short take-home coding assignment, no more than 2-3 hours. Time is precious.
• Pair programming interview. Collaborate, work together. No sitting behind a desk and judging.
• In-depth engineering discussion around your skills and career so far.
• System design and architecture interview for senior roles.

• Bring your software engineering — both individual brilliance and collaborative skills.
• Bring your good nature — we're building a team that supports each other.
• Be vested or interested in the company vision