International Non Voice Process

Backend (Primary Focus) ● Strong knowledge and experience in Object-Oriented Programming (OOP) concepts. ● Strong understanding of Java, Spring Boot, and REST API development. ● Experience in Test-Driven Development (TDD) with Spring Boot. ● Proficiency in developing APIs using Redis and relational databases (MySQL preferred). ● Strong understanding of the AWS cloud platform, with experience using services like S3, Lambda. ● Good understanding of code versioning tools (Git) and bug-tracking systems (JIRA, etc.). ● Knowledge of DocumentDB or any other NoSQL document database is a plus. Frontend (Good to Have / Preferred for Full-Stack Evaluation) ● Hands-on experience with React.js, including state management (e.g., Redux, Context API). ● Experience with modern UI development, including CSS frameworks (Tailwind, Material-UI, Bootstrap, etc.). ● Understanding of REST API integration and handling API calls efficiently in React. ● Familiarity with component-driven development and frontend testing (e.g., Jest, React Testing Library).

Job Description: We are looking for a talented and motivated Go Developer Intern to join our team for a 6-month internship. This is an exciting opportunity to gain hands-on experience in Go development and work on real-world projects.

Key Responsibilities:

• Collaborate with the development team to design and develop Go applications.
• Write clean, efficient, and maintainable code following best practices.
• Assist in the integration of third-party APIs and libraries.
• Participate in code reviews and provide constructive feedback.
• Troubleshoot, debug, and resolve application issues.
• Stay updated with the latest industry trends and technologies in Go development.
• Document code and maintain technical documentation.

Requirements:

• Currently pursuing or recently completed a degree in Computer Science, Software Engineering, or a related field.
• Strong understanding of Go and its standard library.
• Familiarity with RESTful APIs to connect Go applications to back-end services.
• Knowledge of Go concurrency patterns and best practices.
• Experience with version control systems such as Git.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Excellent communication and collaboration skills.

Responsibilities:

-- Contact potential and existing customers to inform them about fabric products and services using sales scripts

-- Answer questions about fabrics and the company

-- Understand customer requirements and close sales

-- Direct prospects to the field sales team when needed

-- Enter and update customer information in the database

-- Take and process fabric orders accurately

-- Handle customer grievances to preserve the company's reputation

-- Meet sales quotas and facilitate future sales

-- Keep records of calls, sales, and useful customer information

-Requirements:

-- 2+ years of proven experience as a telesales representative or in other sales/customer service roles

-- Demonstrated track record of successfully meeting sales quotas, preferably over the phone

-- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems

-- Ability to learn about fabric products and services and describe/explain them to prospects

-- Excellent communication and interpersonal skills

-- Ability to handle rejection and remain cool-tempered

-- Outstanding negotiation skills with the ability to resolve issues and address complaints

-- High school diploma; BSc/BA preferred

About the company

"Since 1966, Luthra Exports has been a leading name in India's textile industry, specializing in premium Surat-based fabrics. With offices in New Delhi and Surat, Gujarat, we serve customers nationwide with a wide range of quality polyester and viscose fabrics.

• Improve the look and feel of interactive computers and product software
• Create overall concepts for the user experience within a business webpage or product, ensuring all interactions are intuitive and easy for customers
• Analyze customer responses and website data to determine high traffic web pages and why some perform better than others
• Design the aesthetics to be implemented within a website or product, from the layout menus and drop-down options to colors and fonts
• Build storyboards to conceptualize designs and convey project plans to clients and management
• Account for and track the human-computer interaction (HCI) element of a design
• Create surveys for research through various social media platforms to gather feedback on user's ease of use
• Conduct testing of completed applications, websites and software to Assess user experience

• Take the microservices architecture to the next level of scalability, efficiency, observability, and availability. 
• Build, deploy & run multi-homed systems that work in multiple regions and cloud providers. 
• Build (and open source) data processing, storage and fetch systems at the petabyte scale with the lowest cost/GB while still responding in milliseconds at the 99th percentile. 
• Optimize algorithms which influence personalization, fulfillment/allocation, pricing, maps & routing, fleet positioning, payments, fraud prevention etc 
• Create platforms, reusable libraries, and utilities wherever applicable 
• Write high-quality code that is modular, functional and testable; Establish the best coding practices 
• Formally mentor junior engineers on design, coding, and troubleshooting 
• Troubleshoot issues effectively in a distributed architecture 
• Communicate, collaborate and work effectively in a global environment 
• Operationalize releases by partnering with Tech operations on capacity planning and operability of the product

Experience:

• of years  - 10+ years
• Type of experience - software design, development & architecture
• Experience in Product companies working on Internet-scale applications is preferred 
• Contribution to open-source software, tech blogs, talking at tech conferences, etc. 

Educational Qualifications:

○  Must have - Bachelor’s or Master’s degree in Engineering from premier institutes preferred  

Key competencies:

•  Deep understanding of one or more of Java/Go/Scala/C++. Ability to understand and critique the core library/language constructs. 
• Knowledge of processor, memory, network and storage internals. 
• Deep understanding of distributed systems including fault modeling, concurrency, isolation, consensus etc. 
• Internals of a RDBMS like MySQL 
• Conversant with the internals of systems like Kafka, Cassandra/Scylla, Redis, RocksDB, etc 
• Working knowledge of hosting and network infrastructure (K8s, Envoy, etc) 
• Familiarity with binary serialization protocols like thrift/protobuf/flatbuffers etc 
• Familiar with gRPC, HTTP/2, QUIC, etc. 
• Troubleshooting memory issues, GC tuning, resource leaks etc. 
• Strong problem-solving skills, algorithmic skills and data structures. 
• Productionizing machine learning pipelines using Spark/Flink/TensorFlow etc 

OVERVIEW OF REACH52 AND OUR WORK

reach52 (R52) is a fast growing, social enterprise start-up working to bring sustainable, universal basic healthcare services to users in low-access, developing regions. We do this through an innovative service model, an off-line technology platform and embedding support within communities to help residents access care, knowledge and other services we deliver.

Our mission is divided in to two parts: community access, navigation and healthcare support on the one side; and ultra-low-cost fill-in services to sustain the solution on the other. This allows core healthcare services and treatments to reach further into communities where state of the art services don’t always get to. Our fill-in services allow treatments for life threatening conditions to be accessed reliably and with continuity, so minimising the risk of relapse or crippling financial problems. At the current time our income comes from grant funding and the value of our data services. This, together with other funding streams, provides a sustainable solution so that the services become embedded in the communities we serve.

OVERVIEW OF THE ROLE

In 2019, reach52 was been awarded funding from a major bank to grow into India. We would like tohire a highly motivated Junior Software Engineer to support the designing and delivery of enterprise solutions, applications and integrations in India. India is a new market for us, and we are rapidly expanding our userbase and need to continue to build our portfolio of integrated applications that work in a challenging, off-line environment. We currently use document databases to replicate data between a master and the off-line applications. We have extended workflows that mean our processes flow through Java/Kotlin applications on android and through web technologies depending on the access channel. We support interactions with communities, commercial, logistics and police offices. We need extend our support for internationalisation and localisation and to integrate external services such as local payment options to our commercial applications, together with access to data from third parties. The role will involve the continuing development of a cross application technology solution with emphasis on cost and productivity and existing investment. The candidate should be able to work well with the dev team based in Manila, Philippines.

Title: Junior Software Developer

Employment: Full time contract with probation period

Start Date: Mar 2020

Location: Bangalore

Reporting to: CTO

ROLE SCOPE AND RESPONSIBILITIES

The core role scope and responsibilities will be:

• Understand and analyze user requirements and defects;

• Design and develop R52’s existing Java/Kotlin-based applications;

• Work on new development projects;

• Work with users and stakeholders to scope out new requirements;

• Work as part of a distributed team.

PERSON SPECIFICATION

The ideal candidate will have:

• Strong communication skills;

• 2-4 years software development experience;

• A selection of the following and be prepared to assess and learn new techniques appropriate to system redevelopment:

 o  Cloud platforms

 o  Proficient with Java / Kotlin / Python / Elixir

 o  NoSQL databases and replication

 o  Commercially secure communications

 o  Website / API security

 o  Application integration

 o  Design of off-line services

 o  Containerisation (Docker)

 o  Release Management and Deployment (Kubernetes)

• Knowledge of healthcare systems and/or technology is a strong advantage;

• Strong team working skills, ability to work to deadlines, and flexibility to work as part of a small but-growing team in a dynamic way.

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

• High school diploma, general education degree or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.