Customer Support Executive

About Tikshark :-

Tikshark is a fast-growing digital-first company focused on helping brands scale through performance-driven marketing, strategic business growth, and innovative digital solutions. We work closely with startups, founders, and growing businesses to build strong digital presence, generate qualified leads, and create sustainable revenue models.

At Tikshark, we value ownership, execution, and growth mindset. You will be working directly with the founders and co-founders, gaining hands-on exposure to real business decisions and high-impact strategies

About the role :-

As a Business Development Associate, you will be a key member of our sales team, playing a vital role in driving company growth by identifying new business opportunities and building strong relationships with potential clients. You will work closely with the sales and marketing teams to execute strategies that enhance our market presence.

Responsibilities :-

·      Identify and develop new business opportunities to expand the company's market reach.

·      Build and maintain relationships with potential clients through various communication channels.

·      Assist in developing and executing strategies to drive sales and achieve targets.

·      Conduct market research to identify trends and potential opportunities.

·      Collaborate with the marketing team to align sales strategies with marketing initiatives.

·      Prepare and deliver presentations and proposals to prospective clients.

·      Track and report on key performance metrics to senior management.

Qualifications :-

·      Bachelor's degree in Business, Marketing, or a related field.

·      Proven experience in sales, business development, or a related role.

·      Experience in digital marketing is an added advantage

·      Strong communication and interpersonal skills.

·      Analytical mindset with the ability to identify opportunities and solutions.

·      Proactive and goal-oriented approach to achieving sales targets.

Skills :-

·      Sales

·      Business Development

·      Market Research

·      Communication

·      Presentation

·      Salesforce

·      Microsoft Office

Founder Collaboration

• Work directly with founders and co-founders on growth strategy and execution
• Provide insights, reports, and data-driven recommendations
• Act as a bridge between sales, marketing, and leadership teams

Location: Remote / Hybrid

Experience Required: Experienced candidates only

Job Overview:

We are looking for a skilled Full Stack Developer with strong expertise in .NET/C#, React or Angular, and Azure basics to design, develop, and deploy modern web applications. The ideal candidate should have solid experience building scalable, secure, and high-performance solutions, with a passion for clean code and collaboration.

Key Responsibilities:

• Design, develop, and maintain web applications using C#, .NET Core, and SQL Server.
• Build responsive front-end user interfaces using React or Angular with TypeScript.
• Integrate and consume RESTful APIs and ensure smooth front-end/back-end communication.
• Deploy and manage applications on Microsoft Azure using basic PaaS services (e.g., App Services, Functions, Storage, Key Vault).
• Collaborate with cross-functional teams to gather requirements, define architecture, and deliver solutions.
• Write clean, testable, and maintainable code following best practices and participate in code reviews.
• Troubleshoot, debug, and optimize application performance.
• Follow Agile development practices for planning, testing, and delivery.

Required Skills and Experience:

• Strong hands-on experience with C#, .NET Core/.NET 6+, and object-oriented programming.
• Proficiency in front-end frameworks like React or Angular with TypeScript, HTML, and CSS.
• Experience working with SQL Server or other relational databases.
• Basic knowledge of Microsoft Azure services such as App Services, Functions, Storage, and Key Vault.
• Familiarity with REST APIs, version control systems (e.g., Git), and CI/CD pipelines.
• Good understanding of software development best practices (SOLID principles, unit testing).
• Strong problem-solving and communication skills.

Preferred Qualifications:

• Experience with Azure DevOps or similar tools for build and release pipelines.
• Exposure to containerized applications (e.g., Docker, Kubernetes).
• Knowledge of Agile methodologies (Scrum or Kanban).

REVIEW CRITERIA:

MANDATORY:

• Strong performance marketer profile
• Must have 2.5+ years of experience in performance marketing in B2C Fintech product companies
• Must have strong hands-on expertise in running campaigns on Google Ads, Meta Ads, LinkedIn Ads, Youtube, Whatsapp etc
• Must have 1+ experience in customer acquisition in FinTech, B2C
• Must have experience with Appsflyer, Branch, Mixpanel or similar analytical tools
• B2C Fintech Product companies 

ROLE & RESPONSIBILITIES:

We are looking for a Performance Marketing Manager who’s obsessed with data, experiments non-stop, and loves using tech to solve real-world growth problems. This role is not just about running ads — it’s about building a data-driven customer acquisition machine for our digital personal loan app. You’ll work directly with our Risk, Data Science, and Collections teams to understand the kind of borrowers we want — and then figure out the most efficient way to acquire them, online or offline.

• Own all paid marketing efforts across Google, Meta (Facebook/Instagram), YouTube, and offline channels
• Understand which borrower segments perform best (from a credit and collections view), and design campaigns to reach them.
• Run continuous A/B tests — creatives, audiences, copy, landing pages, everything
• Use AI-powered platforms and automation tools to improve targeting, bidding, and creative delivery
• Work closely with the Data Science team to refine acquisition models and drive precision targeting
• Collaborate with the Risk and Collections teams to ensure you’re acquiring high-quality, repaying customers
• Optimize every part of the funnel — from install to disbursal to repayment
• Build dashboards with attribution tools like Appsflyer or Branch to track campaign and cohort performance
• Explore innovative and non-traditional channels — including WhatsApp, influencers, partnerships, and offline integrations
• Use creative automation tools to test and scale ad creatives rapidly
• Analyze performance across customer segments — not just for acquisition cost, but also for repayment behavior and profitability

IDEAL CANDIDATE:

• 2.5+ years of experience in digital marketing for personal loans in a fintech or NBFC
• Strong experience running campaigns on Google Ads, Meta (Facebook/Instagram), Whatsapp, YouTube
• Experience working with credit or risk teams to build smarter targeting strategies
• Familiarity with mobile app performance marketing and conversion funnels
• Ability to work hands-on with Appsflyer, Branch, Mixpanel, or similar analytics tools

BONUS IF YOU HAVE:

• Worked with AI/ML-based platforms for marketing (e.g. Smartly.io, Madgicx, Segment, custom tools)
• Experience with creative automation tools to scale visual testing (e.g. Pencil, Canva + automation stacks)
• Exposure to offline acquisition channels — like DSA networks, on-ground campaigns, referral programs, or embedded finance
• Comfort running queries or pulling your own reports using tools like SQL, Google Sheets, or basic data dashboards

PERKS, BENEFITS AND WORK CULTURE:

• Work directly with Founders: Mikhil Innani, former co-founder of PharmEasy and ex-Product Head at Hotstar, and Diksha Nangia, a former banker and CFA Charterholder.
• Best of both worlds: startup energy + listed company stability.
• Competitive pay and fast-track growth.

About the Role

We are looking for a Technical Lead with 5–7 years of experience in the JavaScript/TypeScript and Node.js ecosystem to drive core platform development. This is a hands-on leadership role that requires strong backend expertise, as well as exposure to mentoring and team management.

Key Responsibilities

• Lead development of core platform components including frameworks, APIs, and backend services
• Design and build scalable RESTful APIs and microservices using Node.js (NestJS preferred)
• Take ownership of system design, architecture, and performance optimization
• Mentor junior developers and ensure adherence to coding standards and best practices
• Drive Agile development (JIRA-based) and ensure smooth sprint execution
• Collaborate with cross-functional teams (UI, DevOps, Product)
• Conduct code reviews and enforce efficient coding using DSA principles
• Manage version control and collaboration using Git/Bitbucket

Required Technical Skills

• Strong proficiency in JavaScript / TypeScript
• Hands-on experience in Node.js (NestJS preferred)
• Good understanding of Data Structures & Algorithms (DSA)
• Experience with SQL databases
• Strong knowledge of REST services and API development
• Experience with Git (version control)
• Understanding of backend architecture and scalable systems

Good to Have Skills

• Experience with Bitbucket
• Knowledge of AWS Cloud (EC2, S3, Load Balancer)
• Exposure to SAP UI5 or frontend frameworks
• Basic understanding of CI/CD pipelines and DevOps practices

Leadership & Behavioral Skills

• Experience in team handling / mentoring developers
• Strong knowledge of JIRA and Agile methodologies
• Excellent problem-solving and analytical thinking
• Strong communication and stakeholder management skills

We are looking for "Sr.Software Engineer (API)" for Reputed Client @ Bangalore Permanent Role.

Experience: 5 - 7 Yrs

1.Roles & Responsibilities:

• Design, develop, and unit test applications in accordance with established standards.  

• Preparing reports, manuals and other documentation on the status, operation and maintenance of software.  

• Analyzing and resolving technical and application problems  

• Adhering to high-quality development principles while delivering solutions on-time and on-budget  

• Providing third-level support to business users.  

• Compliance of process and quality management standards  

• Understanding and implementation of SDLC process

2.Technical Skills:

Primary Skills

• 2+ years of experience in Web API, C#.Net, OOPS and Entity framework

• Minimum 1+ years of experience on Web Application development HTML, CSS, JavaScript/JQuery, Entity framework and Linq Queries

• Must have a good exposure on query writing and DB management for writing stored procedures/ user-defined functions

Secondary Skills

• Experience in analysing existing code and debugging.

• Should have a solid understanding of the SDLC processes (Design, Construction, Testing, Deployment)

• Proven experience of delivering on-time and with quality

• Should have good unit testing skills to review his own development and identify all the defects and get it fixed before releasing the code

Desired Skills

• Should have experience in developing ERP applications or Database Intensive Data Entry applications. 

• Been on a same role for a period of 2 years or more

• Hands on experience of configuration management and version maintenance

• Prior experience of working in the shipping domain

• Should be able to understand the Functional Specifications and Technical Specifications and develop the application as per the specification provided.

• Full stack developers with experience in Developing products with Angular and C# APIs, from ground-up will be a plus.

3.Abilty:

• Excellent Communication Skills

• Good conceptualization skills

• Strong Visualization ability

• Analytical ability

• Quality Oriented

• Problem solving

4.Educational Qualification:

BE/B-Tech/MCA/ M.Tech

Basic Qualification: BE / Btech Computer Science

Desirable Skills:

1.Software development using Embedded C, C++ with programming standards (MISRA)

2.Knowledge of bus systems, which are used in the automotive industry, like CAN, LIN, I2C, SPI, etc)

3.Software development processes –A-SPICE V-cycle

4.Experience with development of control units for the automotive industry, especially experience with the development based on AUTOSTAR basic software.

5. Experience in the automotive industry according to common development and parameterization tools (i.e. Vector CANoe).

6.Knowledge of standards for safety-critical software (ISO 26262) is a plus.

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Hood has recently raised $3.2Mn seed funding and is backed by top VCs, 16+ unicorn founders including Vijay Shekhar Sharma - PayTM CEO, Ritesh Agarwal- OYO CEO, Kunal Shah - Cred CEO and outstanding management team.