Customer Support Executive

Job Title : Network Security L3 Engineer

Experience : 5+ Years

Location : Vietnam, Philippines, Indonesia & Remote

Timing : General Shift 

Country : We are currently focusing only on the SEA regions (Vietnam, the Philippines, and Indonesia)

Interview Rounds : 3 Rounds

Job Summary :

We are looking for a skilled Network Security L3 Engineer with 5+ Years of hands-on experience in managing and securing enterprise infrastructure.

The role involves working with firewalls, IDS/IPS, proxies, WAF, and email gateways across technologies like - Palo Alto, Juniper SRX, Fortigate, McAfee, Zscaler, Akamai, and Cisco Ironport.

Mandatory Skills : Palo Alto, Juniper SRX, Fortigate, McAfee IDS/IPS, Zscaler/McAfee Proxy, Akamai WAF, Cisco Ironport, incident response, network security protocols, and AlgoSec.

Key Responsibilities :

• Configure, manage & troubleshoot firewalls (Palo Alto, Juniper, Fortigate).
• Monitor IDS/IPS (McAfee), handle threat alerts & incident response.
• Manage proxy solutions (Zscaler/McAfee) & email gateways (Cisco Ironport).
• Administer Akamai WAF and ensure web app protection.
• Support DDoS protection (Arbor), DNS security (Umbrella), and NAC (Cisco ISE).
• Lead escalations, support audits, and mentor junior engineers.

Must-Have Skills :

• Strong expertise in network security tools & protocols.
• Experience with AlgoSec, FireEye, Cisco ASA/Firepower.
• Solid understanding of security policies and compliance.

Preferred Certifications :

• PCNSA/PCNSE (Palo Alto)
• JNCIA/JNCIP (Juniper)
• ZIA-A/ZIA-P (Zscaler)
• CISSP or equivalent (preferred)

Strong Product Designer, with a focus on B2B SaaS / Enterprise UX Products

Mandatory (Experience) : Must have 3+ YOE in UI + UX design experience in B2B SaaS or Enterprise products

Mandatory (B2B Exposure) : Must have hands-on B2B experience (NO pure B2C profiles)

Mandatory (UX Skills) : Must have strong end-to-end UX experience (research, flows, wireframes, journey, prototyping)

Mandatory (UI Skills) : Must be able to deliver high-fidelity, developer-ready Figma designs

Mandatory (Design tools): Hand on experience with Adobe XD, Photoshop, Illustrator, Figma. Knowledge of Axure, InVision are a plus

Mandatory (Portfolio) : Must have strong portfolio of Product Design works from SaaS / B2B / HRMS / Intranet Products. The portfolio should show detailed case studies, not just UI screens

Mandatory (Education) : Bachelor's degree specializing in Design or related field (NID / NIFT / IIT / equivalent preferred). No candidates who have only done short UX bootcamps (2–7 days).

Job Description:

• Experience in leading a software team and managing software delivery project.
• Strong experience in Python development in a full stack environment is a requirement, including , Flask
• Strong Hands-on with VueJS/Vuex, JavaScript, React, Angular · Experience with SQLAchemy or similar ORM frameworks
• Experience working with mapping APIs (e.g., Google Maps, Mapbox) · Experience using Elasticsearch and docker environment is a plus
• Strong knowledge of SQL, comfortable working with MySQL and/or PostgreSQL databases
• Understands concepts of Data Modeling
• Experience with REST.
• Experience with Git, GitFlow, code review process
• Good understand with basic UI and UX principles
• Must enjoy problem solving and have excellent communication skills

The 10BedICU team within eGovernments Foundation works as a small distributed start-up in the NGO space. We are a technology oriented team on the journey to make critical healthcare more accessible across the country. 

As a banckend dev in the team, you will be working on some of the most interesting challenges and collaborating with telented and highly skilled individuals across the industry. 

• Understand Prospect’s Pain Areas and educate them with the right Solution and approach
• Generate Leads by Direct Visits, Cold Calls, Cold Email & Social media
• Attend offline networking events, community events and hearings to generate leads
• Research the market to develop warm leads
• Capable of processing Inbound Leads & Outbound Leads (ABM)
• Qualify Customers to establish Product – Solution Fit
• Sound Presentation skills to do a live demo of Solution to Prospects
• Upsell/Cross Sell additional products/modules as the need arises
• Use CRM effectively to assist yourself, track progress with new prospects and report to management
• Strong work ethic to follow up prospects and do not allow leads to slip through cracks
• Focus on achieving Revenue and activity targets on a daily & Weekly basis
• Win Commissions and Contests regularly
• Self Accountable and report weekly progress in team meetings
• Confident to discuss price, negotiate (trade) with Prospects
• Team player working with Marketing and Customer Success Team
• Maintain contact with existing clients to make sure they are satisfied and request referrals

• Previous working experience as an Outbound Sales for 2-5 year(s)
• Bachelors degree in Marketing, Sales, IT or similar relevant fields
• Excellent communication, interpersonal and presentation skills
• Networking aptitude
• Fearless attitude and a hunter mentality
• Demonstrated winning 10-15 Deals and Target accomplishments
• Basic understanding of Finance as you may have to demo with CFOs to Accountants

Qualification

• Bachelor / Masters degree in Computer Science or Computer Engineering
• 5+ years of professional experience in software development

A good team player with expertise working as part of Agile teams. Hands-on experience in practising Scrum, XP and Kanban.

• Strong hands-on experience in web development using ASP.NET MVC and C#.
• Usage of SQL and no SQL databases
• Hands on experience in test-driven development and DevOps practices
• Strong design capabilities, following SOLID principles using C#
• Well-versed with pair-programming
• Working on solutions hosted in cloud environments (AWS or Azure)
• Implementation of Continuous Delivery processes
• Usage of Git
• Good understanding of Behaviour-driven development and domain-driven design

The following would be beneficial:

• Working in the travel and hospitality domain including:

• .Net core 2.0, Web API
• Scripting Languages like Typescript or JavaScript
• Frontend: Angular7
• Automating business processes
• Integration with 3^rd party systems
• Customer management, including CRM solutions
• Content management
• SEO
• Booking and post sales flows, web and mobile solutions

Are you interested in working from home office?

• Comprehensive experience working with remote teams
• Excellent communicator
• Self-managed
• Open to travel to Pune office occasionally

Responsibilities

• Contribution to the product roadmap in one-week sprint model
• Helping your team to deliver at high velocity
• Practice and promote Agile practices
• Continuously learn and deliver incremental business value
• Use Continuous Delivery Practices
• Select the best tools to solve the problems at hand
• Mentor junior team members
• Effective collaboration and removal of silos
• Build high availability solutions.
• Development of asynchronous and/or multi-tiered scalable applications

Job Location Pune

• Are you a software craftsman and passionate coder with a proven track record of successful deliveries?
• Are you interested in a high growth career opportunity and enjoy building software that brings smiles to our customers?

Then you are someone who will enjoy this incredibly challenging role with us.