Customer Support Executive

Role & Responsibilities

We are looking for a hands-on AWS Cloud Engineer to support day-to-day cloud operations, automation, and reliability of AWS environments. This role works closely with the Cloud Operations Lead, DevOps, Security, and Application teams to ensure stable, secure, and cost-effective cloud platforms.

Key Responsibilities-

• Operate and support AWS production environments across multiple accounts
• Manage infrastructure using Terraform and support CI/CD pipelines
• Support Amazon EKS clusters, upgrades, scaling, and troubleshooting
• Build and manage Docker images and push to Amazon ECR
• Monitor systems using CloudWatch and third-party tools; respond to incidents
• Support AWS networking (VPCs, NAT, Transit Gateway, VPN/DX)
• Assist with cost optimization, tagging, and governance standards
• Automate operational tasks using Python, Lambda, and Systems Manager

Ideal Candidate

• Strong hands-on AWS experience (EC2, VPC, IAM, S3, ALB, CloudWatch)
• Experience with Terraform and Git-based workflows
• Hands-on experience with Kubernetes / EKS
• Experience with CI/CD tools (GitHub Actions, Jenkins, etc.)
• Scripting experience in **Python or Bash**
• Understanding of monitoring, incident management, and cloud security basics

Nice to Have-

• AWS Associate-level certifications
• Experience with Karpenter, Prometheus, New Relic
• Exposure to FinOps and cost optimization practices

Job Description: HR Intern in IT Department

Position: HR Intern

Department: IT

Location: [Company Name]

Reports to: HR Manager or HR Business Partner

Overview:

We are seeking a motivated and enthusiastic HR intern to join our IT department. The HR intern will assist the HR team in various tasks related to recruitment, onboarding, and workforce management within the technology sector. This role offers the opportunity to gain hands-on experience in HR practices within a dynamic and innovative industry.

Responsibilities:

- Assist with the recruitment process for IT positions, including posting job openings, screening resumes, and scheduling interviews.

- Support the onboarding process for new hires in the IT department, including completing paperwork, setting up new employee accounts, and providing orientation materials.

- Assist with employee training and development initiatives, particularly related to technology and IT skills.

- Manage HR data and records for IT employees, ensuring accuracy and compliance with company policies.

- Support employee relations issues within the IT department, including conflict resolution and performance management.

- Assist HR team members with special projects and initiatives related to talent management and organizational development within the technology sector.

- Participate in meetings and training sessions to learn about HR best practices and policies.

- Perform other duties and projects as assigned by the HR Manager or HR Business Partner.

Qualifications:

- Currently pursuing a degree in Human Resources, Business Administration, or a related field.

- Strong interest in HR practices within the technology industry.

- Excellent communication and interpersonal skills.

- Detail-oriented with strong organizational skills.

- Ability to work well in a fast-paced and dynamic environment.

- Proficiency in Microsoft Office applications.

- Previous HR or administrative experience is a plus.

This is a paid internship position with a duration of [X months]. The HR intern will have the opportunity to gain valuable experience in HR practices while working closely with the HR team within the IT department.

HUMAN HEROES MANAGEMENT SERVICES PVT.LTD.

JOB DESCRIPTION

Job Title: Admission Counsellor

Min Experience: 2-3 years

Gender: Female only

Qualification: Graduation and above

Key Responsibilities:

1. Counsel students and parents on academic programs, career options, and admission processes.

2. Provide guidance on college selection in NEET UG, application procedures, and eligibility criteria.

3. Conduct information sessions, workshops, and one-on-one counselling.

4. Build relationships with schools, colleges, and other stakeholders.

5. Manage leads, follow up with inquiries, and convert them into admissions.

6. Stay updated on admission trends, policies, and procedures.

Required Skills:

1. Excellent communication and interpersonal skills.

2. Strong counselling and advisory skills.

3. Ability to work in a fast-paced environment.

4. Good organizational and time management skills.

5. Ability to build relationships and networks.

Preferred Qualifications:

1. Experience in counselling (NEET UG), education, or sales

2. Knowledge of admission processes and academic programs.

Key responsibilities:

1. Communicating with the client and vendors
2. Creating a relationship with the merchandisers
3. Managing backend operations on each website and offline store on behalf of the clients
4. Managing reports and weekly trends in the industry
5. Onboarding your client's products on as many stores and websites as possible
6. Coordinating with various departments of the company
7. Analyzing brand performance on various retail outlets
8. Product Management:
9. Assist in product catalog management, including adding new products, and updating product descriptions, images, and prices.
10. Monitor product availability and stock levels, coordinating with relevant departments to ensure accurate inventory.
11. Order Fulfillment:Collaborate with the fulfillment team to ensure accurate and timely order processing.
12. Content Management:
13. Support the creation and optimization of product listings, ensuring accurate and compelling content.
14. Assist in maintaining consistent branding and product presentation across the online store.

Apply Link - https://tally.so/r/wv0lEA

Key Responsibilities:

1. Software Development:

• Design, implement, and optimise clean, scalable, and reliable code across [backend/frontend/full-stack] systems.
• Contribute to the development of micro services, APIs, or UI components as per the project requirements.

1. System Architecture:

• Collaborate and design and enhance system architecture.
• Analyse and identify opportunities for performance improvements and scalability.

1. Code Reviews and Mentorship:

• Conduct thorough code reviews to ensure code quality, maintainability, and adherence to best practices.
• Mentor and support junior developers, fostering a culture of learning and growth.

1. Agile Collaboration:

• Work within an Agile/Scrum framework, participating in sprint planning, daily stand-ups, and retrospectives.
• Collaborate with Carbon Science, Designer, and other stakeholders to translate requirements into technical solutions.

1. Problem-Solving:

• Investigate, troubleshoot, and resolve complex issues in production and development environments.
• Contribute to incident management and root cause analysis to improve system reliability.

1. Continuous Improvement:

• Stay up-to-date with emerging technologies and industry trends.
• Propose and implement improvements to existing codebases, tools, and development processes.

Qualifications:

Must-Have:

• Experience: 2–5 years of professional software development experience in [specify languages/tools, e.g., Java, Python, JavaScript, etc.].
• Education: Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
• Technical Skills:
• Strong proficiency in [programming languages/frameworks/tools].
• Experience with cloud platforms like AWS, Azure, or GCP.
• Knowledge of version control tools (e.g., Git) and CI/CD pipelines.
• Understanding of data structures, algorithms, and system design principles.

Nice-to-Have:

• Experience with containerisation (e.g., Docker) and orchestration tools (e.g., Kubernetes).
• Knowledge of database technologies (SQL and NoSQL).

Soft Skills:

• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.

• Drive the goals by understanding the requirements and preparing a robust test strategy
• Analyze and understand existing automation framework and automate manual test cases
• Upgrade/create a new reusable test framework using Java, Cucumber, Selenium as per functional requirements
• Analyze the business requirements and craft detailed level of test scenarios/cases/plan
• Carry out functional and regression testing
• Be responsible to handle multiple projects at the same time
• Complete STLC process with deliverable on time within excellent quality
• Requirement/Status communication with all the stakeholders like development team, business, product delivery team, senior management
• Good Experience in testing API and service side components
• BFSI Domain experience is MUST
• Highlight/Escalate the risk and issues in a timely manner In this role you will:
• Be responsible and held accountable for the quality of products developed by IT for our internal and external customer
• Help improve QA practices and processes by creating and maintaining documentation, QA templates, and other related artifacts
• Work in an Agile environment with distributed teams
• Maintain QA artifacts (such as documentation, etc.) and report QA metrics
• Be heavily involved with the Development teams during development, UAT teams during the acceptance testing, and Release Team for deployments and post-deployment QA
• Manage defect tracking for all software projects and assist with defect management by providing periodic updates to senior management as requested
• Be responsible for all QA resources
• Must remain up-to-date with relevant information and security practices within the industry and security training annually.

Skills:

• we are looking for a senior profile, a person having experience in testing API (Enterprise level product)
• Working knowledge of build automation tools like Maven, Gradle, Jenkins, etc.
• Expertise in version control tools like GIT.
• Using IDE's like IntelliJ, Eclipse, Spring tool suit, etc
• Expertise in web services technologies such as Restful with microservices architecture
• Good knowledge of SQL Database n
• Excellent communication, documentation, and organizational skills.
• Experience in a complex, large volume operation
• Excellent written and verbal communication skills
• Plan the timelines of delivery details of the Group/ Division project activities

• Provide the team with a vision of the project objectives
• Responsible for finalizing and documenting requirements from customer

• Implementing high-level requirements and to produce robust solutions, within predefined timelines, and scope limitations
• Spearhead and Co-ordinate development activity required for the Project (Automation scripts, Tool development, )
• Ensure Quality with on time delivery of agreed deliverable

• Demonstrated expertise in a variety of application development, technology concepts,practices, and procedures

• Strong experience in Databases, SQL Programming, Data Conversion/Migration
• Good Experience in developing Automation scripts and using RPA tools
• Should have led a team and be able to mentor others to improve their skills
• Good Problem-Solving Ability and Analytical Skills
• Must have passion for their work

Required Experience : 2 to 6 Years

Technical Skillsets Required :

• To appoint Block Sales Manager in their respective Districts.
• To manage sales operations in assigned district to achieve revenue goals.
• To supervise sales team members on daily basis and provide guidance whenever needed.
• To identify skill gaps and conduct trainings to sales team.
• To work with team to implement new sales techniques to obtain profits.
• To assist in employee recruitment, promotion, retention and termination activities.
• To conduct employee performance evaluation and provide feedback for improvements.
• To contact potential customers and identify new business opportunities.
• To stay abreast with customer needs, market trends and competitors.
• To maintain clear and complete sales reports for management review.
• To build strong relationships with customers for business growth.
• To analyze sales performances and recommend improvements.
• To ensure that sales team follows company policies and procedures at all times.
• To develop promotional programs to increase sales and revenue.
• To plan and coordinate sales activities for assigned projects.