Customer Support Executive

·      7+ years of professional experience in front-end development.

·      5+ years of hands-on experience with React.js and its ecosystem (Redux, Context API, Hooks, etc.)

·      Strong understanding of JavaScript (ES6+), HTML5, and CSS3.

·      Experience with RESTful APIs, GraphQL, and WebSocket integration.

·      Proficiency in modern build tools (Webpack, Vite, Babel, etc.).

·      Expertise in state management libraries (Redux, MobX) and React Query.

·      Solid understanding of UI/UX principles and responsive design.

·      Experience with testing frameworks (Jest, React Testing Library, Cypress, etc.).

·      Familiarity with modern CI/CD pipelines and version control tools (Git).

About Kanerika 

Who we are:

Kanerika Inc. is a premier global software products and services firm that specializes in providing innovative solutions and services for data-driven enterprises. Our focus is to empower businesses to achieve their digital transformation goals and maximize their business impact through the effective use of data and AI. We leverage cutting-edge technologies in data analytics, data governance, AI-ML, GenAI/ LLM and industry best practices to deliver custom solutions that help organizations optimize their operations, enhance customer experiences, and drive growth.

Awards and Recognitions

Kanerika has won several awards over the years, including:

1. Best Place to Work 2023 by Great Place to Work®
2. Top 10 Most Recommended RPA Start-Ups in 2022 by RPA Today
3. NASSCOM Emerge 50 Award in 2014
4. Frost & Sullivan India 2021 Technology Innovation Award for its Kompass composable solution architecture
5. Kanerika has also been recognized for its commitment to customer privacy and data security, having achieved ISO 27701, SOC2, and GDPR compliances.

Working for us

Kanerika is rated 4.6/5 on Glassdoor, for many good reasons. We truly value our employees' growth, well-being, and diversity, and people’s experiences bear this out. At Kanerika, we offer a host of enticing benefits that create an environment where you can thrive both personally and professionally. From our inclusive hiring practices and mandatory training on creating a safe work environment to our flexible working hours and generous parental leave, we prioritize the well-being and success of our employees. Our commitment to professional development is evident through our mentorship programs, job training initiatives, and support for professional certifications. Additionally, our company-sponsored outings and various time-off benefits ensure a healthy work-life balance. Join us at Kanerika and become part of a vibrant and diverse community where your talents are recognized, your growth is nurtured, and your contributions make a real impact. See the benefits section below for the perks you’ll get while working for Kanerika.

Locations

We are located in Austin (USA), Singapore, Hyderabad, Indore and Ahmedabad (India). 

Job Location: Hyderabad, Indore and Ahmedabad.

Role:

We are looking for an experienced AEM Backend Developer to join our digital platforms team. The ideal candidate will have strong backend development skills in Java (primary) and/or Python, along with proven experience in designing and building scalable, maintainable Adobe Experience Manager (AEM) solutions. This role will focus on implementing backend logic, custom workflows, integrations, and supporting content management features.

Key Responsibilities:

• Design, develop, and maintain AEM-based backend solutions, components, and templates.
• Develop custom AEM Sling models, servlets, services, and OSGi components.
• Build and integrate RESTful services and APIs to support frontend and third-party systems.
• Work closely with frontend developers and AEM content authors to support dynamic content delivery.
• Develop automation scripts using Java/Python for data handling, deployment, and reporting needs.
• Implement AEM workflows, user permissions, and version control for content.
• Troubleshoot and resolve technical issues in AEM environments.
• Optimize AEM performance, scalability, and security configurations.

What You’ll Bring:

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent work experience.
• Proven experience delivering high-quality web applications.

Mandatory Skills

• 3+ years of experience in AEM backend development.
• Strong hands-on experience with Java, OSGi, Sling, and JCR.
• Experience with Python for backend scripting, automation, or integration tasks.
• Knowledge of AEM architecture including dispatcher, replication agents, and workflows.
• Experience working with AEM APIs, servlets, event handlers, schedulers, and custom components.
• Understanding of REST APIs, JSON/XML data handling.
• Familiarity with Maven, Git, Jenkins, and Agile development practices

Preferred Skills (Nice to Have):

• Exposure to Adobe Experience Cloud tools like Adobe Target, Analytics, Campaign.
• Working knowledge of cloud-based AEM (Adobe as a Cloud Service) is a plus.
• Basic familiarity with frontend technologies (React/Angular/HTL) is beneficial.

Why join us? 

• Work with a passionate and innovative team in a fast-paced, growth-oriented environment.
• Gain hands-on experience in content marketing with exposure to real-world projects.
• Opportunity to learn from experienced professionals and enhance your marketing skills.
• Contribute to exciting initiatives and make an impact from day one. 
• Competitive stipend and potential for growth within the company.

Employee Benefits

1. Culture:

1. Open Door Policy: Encourages open communication and accessibility to management.
2. Open Office Floor Plan: Fosters a collaborative and interactive work environment.
3. Flexible Working Hours: Allows employees to have flexibility in their work schedules.
4. Employee Referral Bonus: Rewards employees for referring qualified candidates.
5. Appraisal Process Twice a Year: Provides regular performance evaluations and feedback.

2. Inclusivity and Diversity:

1. Hiring practices that promote diversity: Ensures a diverse and inclusive workforce.
2. Mandatory POSH training: Promotes a safe and respectful work environment.

3. Health Insurance and Wellness Benefits:

1. GMC and Term Insurance: Offers medical coverage and financial protection.
2. Health Insurance: Provides coverage for medical expenses.
3. Disability Insurance: Offers financial support in case of disability.

4. Child Care & Parental Leave Benefits:

1. Company-sponsored family events: Creates opportunities for employees and their       families to bond.
2. Generous Parental Leave: Allows parents to take time off after the birth or adoption of a child.
3. Family Medical Leave: Offers leave for employees to take care of family members' medical needs.

5. Perks and Time-Off Benefits:

1. Company-sponsored outings: Organizes recreational activities for employees.
2. Gratuity: Provides a monetary benefit as a token of appreciation.
3. Provident Fund: Helps employees save for retirement.
4. Generous PTO: Offers more than the industry standard for paid time off.
5. Paid sick days: Allows employees to take paid time off when they are unwell.
6. Paid holidays: Gives employees paid time off for designated holidays.
7. Bereavement Leave: Provides time off for employees to grieve the loss of a loved one.

6. Professional Development Benefits:

1. L&D with FLEX- Enterprise Learning Repository: Provides access to a learning repository for professional development.
2. Mentorship Program: Offers guidance and support from experienced professionals.
3. Job Training: Provides training to enhance job-related skills.
4. Professional Certification Reimbursements: Assists employees in obtaining professional      certifications.
5. Promote from Within: Encourages internal growth and advancement opportunities.

About Company

Our client is a brand co-creation platform that transforms powerful ideas into authentic, profitable, and experience-led brands that can define the future of brands in key consumption categories like fashion and lifestyle; food and FMCG, home and decor and beauty and wellness. They are a team of experienced entrepreneurs, marquee investors, and industry professionals who have expertise and experience in building some of the most popular brands in the country. They partner with passionate entrepreneurs to combine their collective learning and experience with data science, digital ethnography, and technology. platforms to build brands that connect to the new generation of Indian consumers.

What you’ll be doing

• Work with brand entrepreneurs to create and implement a forward looking product strategy. Influence technology choices and business strategy in creating multiple D2C brands across Food, Fashion, Home, Beauty and more simultaneously.

• Convert brand proposition into digital user experiences covering pre and post purchase journeys across channels such as D2C, Social Media, Whatsapp, Marketplaces and Metaverse by understanding business economics of brands in their first 1000 days.

• Raise the bar on customer empathy & quality of what we deliver, work with small & high performance teams to build products, managing a fast-paced agile delivery model.

• Analyse macro trends on user behaviour and adoption, predict technology shifts to identify innovative (sometimes first to market) product features and work with multiple tech startups to drive metrics and time to market.

• Talk the data language and drive a working environment fostering data driven decision making while running experiments, identifying gaps and prioritization.

Requirements

• Entrepreneurial mindset with acute understanding of product market fit for every brand with ability to decide when to scale or sunset experiments/initiatives.

• Demonstrated ability to think strategically about business, product and technology and come up with immediate & market first product propositions.

• End to end product development functional knowledge cutting across digital shopping journeys, marketing, contact centre operations, payments etc

• Track record of building and delivering high-quality digital products and complex roadmaps, ideally across multiple product categories with geo-distributed teams

• Ability to provide clarity, cut through clutter and being decisive on priorities and metrics.

• Ability to excite people through communication and presenting data in most the ambiguous situations.

• Ability to define short term goals & metrics (sometimes on a weekly basis) and align teams on how-lists.

• Passion for technology and pro-activeness in developing and/or integrating home developed or 3rd party applications.

About the Role:

We are seeking an experienced Scrum Master to lead cross-functional teams and drive successful delivery of projects within scope, time, and budget. The ideal candidate is a proactive leader with strong organizational and interpersonal skills, capable of managing multiple projects in a dynamic environment.

Key Responsibilities:

Project Planning and Management: Define project scope, goals, and deliverables. Develop detailed project plans, including schedules, milestones, and resource allocation. Coordinate internal resources and third parties/vendors to ensure flawless project execution, delivering projects on time, within scope, and within budget. 

Team Coordination and Communication: Facilitate coordination among the tech team, customer support team, and management. Conduct regular status meetings, report project progress to the CTO, and manage changes to project scope, schedule, and costs. 

Risk Management: Identify potential risks, develop mitigation strategies, and monitor project risks and issues, ensuring risk management processes are followed. 

Resource Management: Allocate resources effectively, monitor team workload, adjust assignments as needed, and provide guidance and mentorship. 

Quality Assurance: Ensure project deliverables meet quality standards and stakeholder expectations. Implement and maintain quality control processes, facilitating testing and validation. 

Documentation and Reporting: Maintain comprehensive project documentation and prepare project reports, including status updates, performance metrics, and lessons learned. 

Release Management: Plan and coordinate software releases with the DevOps team, ensuring schedules are met and communicating release plans to stakeholders. 

Sprint Planning and Agile Practices: Conduct sprint planning sessions, manage the sprint backlog, and facilitate daily stand-ups, sprint reviews, and retrospectives, ensuring Agile best practices are followed. 

Continuous Improvement: Identify and implement process improvements to enhance efficiency and productivity, fostering a culture of continuous improvement. 

Vendor and Partner Management: Manage relationships with external vendors and partners, coordinating and overseeing their work.

Customer Feedback Integration: Collect and analyze customer feedback with the customer support team, incorporating it into project planning and development. 

Change Management: Develop and implement change management strategies, effectively handling project changes and communicating them to stakeholders. 

Performance and Metrics Tracking: Monitor key performance indicators (KPIs) and project metrics, analyzing data to identify trends and improvement opportunities. 

Training and Development: Identify training needs, arrange relevant training sessions, and support team members' professional development. 

Product Roadmap Alignment: Ensure project activities align with the overall product roadmap, coordinating with management to adjust project priorities. 

Compliance and Standards: Ensure project activities comply with industry standards and regulations, addressing legal or regulatory issues with the Corporate Lawyer - Legal & Compliance. 

Conflict Resolution: Address and resolve team conflicts promptly, fostering a collaborative and positive work environment. 

Resource Allocation: Ensure optimal allocation and utilization of resources, adjusting as project needs evolve. 

Risk Reporting: Prepare and present risk reports to senior management, ensuring transparent communication of project risks and mitigation plans. 

Onboarding: Send onboarding emails to new tech team members, ensuring a smooth integration into the team.

Qualifications:



• Bachelor’s degree in Project Management, Engineering, or related field.
• CSM, PSM or similar certification is preferred.
• Proven experience managing projects in an agile or hybrid environment.
• Excellent communication and leadership skills.
• Strong analytical and problem-solving abilities.
• Proficiency in project management software such as JIRA, MS Project.

Position – Customer Service Executive (Chat/Email Process)

As a Customer Service Executive (Chat/Email), you will be responsible for providing excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!

Customer Service Executive Duties:

· Respond promptly and professionally to customer inquiries received through email and chat platforms.

· Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.

· Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.

· Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.

· Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.

· Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.

· Collaborate with internal teams to resolve customer issues and improve overall customer experience.

· Meet or exceed productivity and quality standards set for the role.

· Maintain customer data and records accurately in the designated systems. 

Candidate Qualifications & Skill Requirements 

· Candidate should ideally have 2 - 5 years of experience in the similar profile  

· Graduate (Any)

· Previous experience in customer service or a similar role is preferred.

· Strong written communication skills in English, including excellent grammar, punctuation, and spelling.

· Proficiency in typing with a high level of accuracy and speed.

· Ability to multi-task and effectively manage time in a fast-paced environment.

· Good problem-solving skills and the ability to think critically.

· Excellent interpersonal skills with a customer-centric approach.

· Proficiency in using computers and knowledge of email and chat platforms.

Job role : Java full stack developer

Experience : 3-7yrs

Location : Chennai

Must have

6+ total years of experience

Primarily frontend - 65% (4+ years of very strong relevant experience with Java script and ReactJS) - mandate

Backend - 35% (2.5+ years of very strong relevant experience with Java, Spring Boot

Database - very very mandate (Relational Database - MySQL, PostgreSQL, MongoDB).

Mainly looking for a candidate who has a very strong hands on, great exposure to the above mentioned skills.

Chennai(Daily to be reported to office)

Requirements

 Strong expertise in front-end technologies such as HTML, CSS, JavaScript, and modern frameworks like

ReactJS

 Solid understanding of server-side languages and frameworks such as Java/Spring Boot.

 Experience with relational and non-relational databases (e.g., MySQL, PostgreSQL, MongoDB) and data

modeling principles.

 Excellent problem-solving skills, attention to detail, and ability to thrive in a fast-paced, collaborative

environment.

 Effective communication skills and ability to articulate technical concepts to both technical and non-

technical stakeholders

Android Developer, Gurgaon

About Hive  

Hive is the leading provider of cloud-based enterprise AI solutions to power the next wave of intelligent  automation. We offer a portfolio of best-in-class deep learning models, built with consensus-validated  training data sourced and annotated by our distributed workforce of more than 2 million contributors  globally. Hive's APIs enable use cases including automated content moderation, contextual advertising,  advertising and sponsorship measurement, document parsing, and more. We process billions of API requests  per month for many of the world's largest and most innovative companies.  

Hive has raised over $120M in capital from leading investors, including General Catalyst, 8VC, Glynn  Capital, Jericho Capital, Bain & Company, Visa Ventures, and others. We have over 220 employees globally in our San Francisco and Delhi offices. 

About Role  

In order to execute our vision, we need to grow our team of best-in-class engineers. We are looking for  talented Android developers who will thrive in an autonomous engineering-driven environment. You will  take ownership of a product and have the ability to shape product direction.  

Responsibilities  

• Design and develop a delightful Android application for our users, with a focus on simplicity of use and high-performance  
• Write product-independent code and design modular APIs to be used across all of our products  
• Work across disciplines with team members from front-end, backend, design, and product  
• Help ensure we’re bug-free by writing unit-tests, and regularly communicating with our QA team  
• Actively participate in product decisions, ensuring we set reasonable development deadlines  

Requirements  

• Strong development skills with Kotlin/Java and the Android SDK  
• You have an understanding of MVP and / or MVVM  
• You understand the ins and outs of RESTful web services  
• You have experience developing, releasing, and maintaining Android applications on top of RESTful  APIs 
• You have fundamentals in OO-design, data structures, and problem solving 
• You have great communication skills and ability to work with others  
• You have experience shipping quickly and often, while still maintaining test coverage 
• You are a team player-no job is too small or too big!  

Job Title: Lead – Application Engineering

Remote | Chennai | Hyderabad | Bangalore

Tiger Analytics is a global AI and analytics consulting firm. With data and technology at the core of our solutions, our 2800+ tribe is solving problems that eventually impact the lives of millions globally. Our culture is modelled around expertise and respect with a team-first mindset. Headquartered in Silicon Valley, you’ll find our delivery centres across the globe and offices in multiple cities across India, the US, the UK, Canada, and Singapore, including a substantial remote global workforce. 

We’re Great Place to Work-Certified™. Working at Tiger Analytics, you’ll be at the heart of an AI revolution. You’ll work with teams that push the boundaries of what is possible and build solutions that energize and inspire.

Curious about the role? What your typical day would look like?

As an Application Engineer, you will work with our Application Engineering team on designing and developing web applications. 

More specifically, you might:

• Collaborate with the business analysts and technical managers to understand functional, non-functional requirements, and scope.
• Design and develop multi-tier, cloud-native, high performance, and scalable solutions
• Involve in building world class and robust solutions by applying benchmarking software engineering principles and design patterns.
• Lead cross functional agile teams across the software development lifecycle
• Analyse design alternatives using proof-of-concepts, and engage with architects to choose the best optimal solutions
• Obsess about writing high-quality code and performing reviews of the design and code.
• Interact and collaborate with project/program managers to estimate, plan, and reduce technical concerns at the module or project level.
• Ideate with your peers. Being supportive of their work and providing constructive feedback on their solutions

What do we expect? 

• 4+ years of experience
• Experience in building scalable, reliable, and high-performance web applications.
• A desire to write clean yet simple programs using Java / .Net core / Python with Django or Flask
• Keen interest in creating web servers using Node.js / Nginx
• A passion to store, organize, and process information by using database technologies - MySQL / Oracle / PostgreSQL / MongoDB
• Experience in creating and designing test cases using Junit/ Selenium
• Exposure to Cloud environments - AWS / Azure / GCP
• Good understanding of working with API design and development

You are important to us, let’s stay connected!

Every individual comes with a different set of skills and qualities so even if you don’t tick all the boxes for the role today, we urge you to apply as there might be a suitable/unique role for you tomorrow. 

We are an equal opportunity employer. Our diverse and inclusive culture and values guide us to listen, trust, respect, and encourage people to grow the way they desire.

• Provide development and maintenance services for .NET application.
• Develop and implement best practices for .NET programming.
• Review codes and provide recommendations for improvements.
• Identify the key problems and develop a solution within business and technical context.
• Design, develop, test, review and document .NET application programs.
• Evaluate user requests to determine budget, time, feasibility and compatibility of the new or modified program.
• Analyze technical architecture and provide recommendations.
• Coordinate with users to analyze and propose application solutions to meet business needs.
• Participate in all stages of the software development life cycle including coding, designing and documentation.
• Develop support processes to integrate .NET applications into in-house and third party applications.
• Prepare and maintain system-level, program-level and user-level documentations.
• Act as a technical lead for development and integration of .NET applications.