Customer Support Executive

Job title - DevOps Engineer 

Experience - 4+ years 

Location - Pune (Onsite)

Primary Skills - Kubernetes, AWS 

Roles and Responsibilities:

Cloud Infrastructure Management: Design, deploy, and maintain AWS-based cloud infrastructure using best practices for scalability, security, and cost optimization.

Kubernetes & Containerization: Manage and orchestrate containerized applications using Kubernetes and Docker, ensuring efficient deployments and scaling.

CI/CD Pipelines: Develop, implement, and maintain continuous integration and continuous deployment (CI/CD) pipelines to enable fast, reliable software releases.

Automation: Automate infrastructure provisioning, configuration, and management using tools like Terraform, CloudFormation, or Ansible.

Monitoring & Logging: Set up and manage monitoring, logging, and alerting solutions (e.g., Prometheus, Grafana, CloudWatch, ELK Stack) to ensure the health and performance of applications and infrastructure.

Collaboration: Work closely with software engineers, system administrators, and other teams to identify bottlenecks, improve processes, and resolve issues.

Security: Implement and monitor security measures within the cloud infrastructure, ensuring compliance with industry standards and best practices (e.g., IAM, VPC, SSL/TLS).

Backup and Disaster Recovery: Set up and maintain disaster recovery plans, backup strategies, and ensure business continuity.

Performance Tuning: Continuously analyze and optimize application performance, ensuring fast and efficient operations.

QA Automation with Cypress

PRIMARY PURPOSE

An automation engineer delivers automated solutions for software processes. As an automation engineer, the individual will work closely with development and product teams to help discover and eliminate problems by gathering requirements and implementing process automation. Sometimes this will include software, but other times you might be asked to automate service or business processes.

An automation engineer is responsible for the following

· Identify opportunities for automation within software processes.

· Plan, create and manage the overall quality planning strategy.

· Design and execute QA tests using scripts that automatically test functionality.

· Run tests for databases, systems, networks, applications and software.

· Identify bugs and quality issues in development, service or business processes.

· Install applications and databases relevant to automation.

· Collaborate with development/product teams to understand how automation can improve workflow.

· Gather requirements from clients, customers or end-users to develop the best automation solutions. A detailed understanding of modern SDLC frameworks is required as is the ability to work in an Agile environment.  

  Experience

 · 5+ years’ of relevant experience

· Proven track record in a software quality assurance role.

· Demonstrable strong software test automation experience at unit, integration and system level.

· Experience with automated testing tools, BDD, end-user testing.

· Experience with leading test plan design and strategy.

· Experience working in Agile process and result-oriented culture.

· Strong experience working on Linux-based systems.

· Experience within CI/CD, DevOps and TDD based environments;

 Required Skills

· Solid experience with test automation scripting and tools PHP Unit, Jest, Selenium, Postman, Mocha, Chrome Driver, Cypress

· HTML5, CSS, JavaScript

· Strong SQL, MySQL, knowledge.

· JIRA product suite, Git/Bitbucket, Confluence.

· Experience working on Linux-based systems.

· Experience with private cloud as well as public clouds such as including Amazon AWS, Microsoft Azure and Google Cloud Platform

· Experience with Amazon AWS, EC2, S3, ACL, EC2, Route53, CloudWatch, security/ ACL

· Mobile development experience

· Any exposure to PHP frameworks Laravel, Zend, Symfony will be a value add.

· Interest or exposure to Blockchain technology is beneficial.

 · Keen eye for detail and a commitment to excellence.

· Be willing to help your teammates, share your knowledge with them, and learn from them.

· Be open to receiving constructive feedback and turning it into process improvements.

· Creativity, motivation and strong communication.

· Effective time management skills for handling multiple tasks as per business priorities and goals.

· Superior written and oral communication skills.

· Superior interpersonal skills, with a focus on rapport-building, listening, and questioning skills.

· Strong documentation skills. Technical Skills

Job Description:

1. Degree in computer science or similar
2. 3+ years of work experience; web and/or mobile application development is mandatory
3. Working experience in any of the web technologies platforms preferentially ASP.NET(C#), PHP, Angular, Node, Java
4. Strong knowledge of OOPS
5. Excellent web-based technologies: JavaScript, Jquery, CSS, HTML
6. Experience with Web API, REST, and multi-tier distributed systems
7. Strong knowledge of database modeling and writing queries
8. Experience with the OutSystems platform and certifications are a plus
9. Experience in Agile methodologies
10. Quality orientation and attention to detail
11. Problem-solving skills
12. Critical thinking and questioning
13. Fluency in English, written and spoken

List of responsibilities:

● ServiceNow Development work

● Interaction with customers for project deliverables

● Deadlines should be met

Job requirements:

● The candidate should be L2 and above.

● ServiceNow System Administration and Development Certified is mandatory

● ITSM, Service Portal, Integration 

● ITIL Foundation Certification would be a plus or can do before joining.

● Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all

aspects of the ServiceNow platform.

● Provide software coding and customization including, but not limited to: screen tailoring, workflow administration, report

setup, data imports, integration, scripting, third party software integrations, and custom application development

● Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all

applications for use after the upgrade completes.

● Coordinate and solve complex technical data and transformation issues.

● Obtain and analyze/interpret business requirements to propose sustainable solutions in ServiceNow.

● Answer “how to” technical and application configuration questions.

● Develop, maintain, and execute reports to ensure system operation meets performance targets.

● Create and maintain system design and operations documentation.

● Complete other duties as assigned.

Job Description :

Zorro is a new-age pseudonymous social network. Zorro has recently raised $3.2Mn seed fund and backed by prominent investors, including Vijay Shekhar Sharma, Ritesh Agarwal, Kunal Shah, and 13 other Unicorn founders along with institutional investors including 3one4 capital, 9 Unicorn Ventures, Eximius Ventures & Roots Venture's We at Zorro are looking for an iOS Developer.

Role & Responsibilities :

- Design, build and improve the mobile experiences in the identity, chat and communication business functions.

- Solve technical problems and build the next generation of products for our consumers, drivers and merchants.

- Improve the testability and maintainability of the code

- Build reusable iOS software components for interfacing with multiple applications

- Work with backend engineering teams, both within and outside the team to build robust, well-designed interfaces.

- Formulate and create clear and efficient technical documentation.

- Write code that is clear, concise, performant, tested, and easily understood by others

- Work with backend engineering teams, both within and outside the team to build robust, well-designed interfaces.

Requirements :

- 2-3 years of experience in application (iOS) development and product delivery.

- Predictability and balance of product delivery speed and quality.

- In depth knowledge of iOS apps architecture and implementation including proficiency in Swift programming, Cocoa, Xcode and the iOS SDK.

- Experience of working with iOS frameworks such as Core Data, Core Animation, Core Graphics

- Strong problem solving and analytical skills and a proven track record of being able to respond effectively to customer situations.

- A command over the technology ecosystem and ability to learn and ramp up on the latest trends.

- Experience with building products catering to millions and Knowledge of WebSockets and experience in managing libraries is a plus.

What you can expect from us :

Learning Budget: If there's a workshop, book, or event you think will help you learn, we'll cover your bill. Health insurance for you and your family.

What happens after you apply ?

• Experience of a hardware life cycle, ie architecture, design, production+testing to field deployment of at least one hardware product.
• Understanding and working experience of C language with data structures.
• Ability to read the hardware/ functional/ register specs.
• Very good in debugging skills (using dumps, traces, and debuggers).
• Well, verse with Linux operating system (i. e. build environment, Make files, configuration management, shell scripting).
• Experience with PCB level design, and ability to design or review schematics and layouts
• Experience in any wireless networking chipset.
• Automotive/Industrial electronic systems design/validation
• Familiarity with operating system concepts like memory management, process scheduling, synchronization methods.
• Hands-on experience with any real-time operating system.
• Basic understanding of analog (ADCs, sensors, etc) and digital circuits.
• Prior experience in IoT startups.