Customer Support Executive

Company Overview:

OLOID is a leading provider of physical identity and access technology committed to enabling converged cyber and physical security for the modern workplace. Dedicated to ensuring secure and privacy-forward authentication, OLOID’s objective is to establish a framework that connects and manages workplace security by integrating with HR, IT, and various records systems, unifying cyber and physical identities across the organization.

Job Summary

We are seeking a highly skilled and experienced Senior Node.js Developer to join our development team. The ideal candidate will have a strong background in software engineering with a focus on JavaScript, Node.js, and modern web technologies. You will play a key role in building scalable backend services, integrating APIs, and contributing to full-stack development using frameworks like ReactJS.

Key Responsibilities

·         Design, develop, and maintain robust backend services using Node.js

·         Collaborate with front-end developers to integrate user-facing elements with server-side logic

·         Develop and consume RESTful APIs for various services

·         Write clean, maintainable, and secure code following best practices

·         Troubleshoot, debug, and optimize application performance

·         Implement authentication and authorization mechanisms where needed

·         Contribute to code reviews and technical discussions

·         Maintain and monitor applications on Linux-based environments

Required Qualifications

·         Bachelor’s or Master’s degree in Computer Science or a related field

·         Minimum 8 years of professional programming experience

·         At least 3 years of hands-on experience with Node.js development

·         Strong knowledge of JavaScript, particularly in browser-based frameworks such as ReactJS and Redux

·         Experience with Node.js frameworks such as Express or Hapi (preferred)

·         Solid understanding of asynchronous programming and its patterns

·         Skilled in troubleshooting and debugging complex applications

·         Familiarity with Linux environments

·         Proficiency in working with RESTful APIs and API integration

Role Description

As a Business Development Executive, you will be responsible for identifying and prospecting new business opportunities, generating leads, building and maintaining client relationships, and managing accounts. This role requires strong communication skills and the ability to effectively communicate the value of our digital marketing services to potential clients.

Qualifications

• New Business Development and Lead Generation skills
• Strong business acumen and communication skills
• Experience in account management
• Excellent interpersonal and negotiation skills
• Ability to work independently and as part of a team
• Knowledge of digital marketing trends and strategies
• Experience in the digital marketing industry is a plus
• Bachelor's degree in Business, Marketing, or a related field

Job Description

• Designing system architecture, develop and maintain high performing & scalable services using Node.js frameworks.
• Extensively engage in iterative development model right from requirement analysis, estimation, development, testing & production support
• Mentor, groom junior developers and participate in code reviews
• Contribute towards building company’s coding culture

Requirements

• 3+ years of relevant industry experience in Node.js
• A deep understanding of JavaScript
• Experience working with SQL and NoSQL databases
• Experience with Unit and Integration tests
• Experience with CI/CD
• Experience with MathJax/Latex
• Experience with large scale video streaming
• Experience with ReactJS is a bonus

We are hiring a business analyst to join our project team. You will work alongside project stakeholders and report directly to Sr. Business analysts. The purpose of the role is to liaison and bridge the gap between the BDM team and technical team to comprehend and analyze customer requirements and translate them to the development teams thereby, ensuring the right requirement detail in the documentation.

To succeed in this role, you should have a natural analytical way of thinking and be able to explain difficult concepts to the team.

Responsibilities

· Elicit requirements, gathering, & documenting.

· Ability to grasp, relate, and quickly respond to new inquiries.

· Interaction with team members at regular intervals, share knowledge and information

· Clear and concise communication and project management skills.

· Detail out scope documents, functional & non-functional requirements, features, etc. ensuring all stated and unstated customer needs are captured.

· Construct project documents (BRD, FRD) as per the project requirement and develop Flow charts, Use case diagrams, ER diagrams, User stories

· Performing requirements analysis

· Understand SDLC and fit into the Agile environment.

· Co-operating behavioral with the cross-functional team and being able to translate business needs into technical needs.

· Interface and coordinate with BDM team engagement & understand the client’s requirements

Qualifications

1) 1-2 years of experience as a Business analyst with strong knowledge of project management.

2) Experienced in Mobile & Website development projects.

Amagi Media Labs is rapidly disrupting the TV broadcasting Industry as we know it. Founded in 2008, Amagi is now the largest TV AD Network with over 30 million advertising seconds and more than 400 TV channels working on Amagi’s Cloud Infrastructure and managed playout servers. To know more about what Amagi does please visit http://www.amagi.com">www.amagi.com

Technical Program Manager Job Description

Amagi is looking to expand its project/program management team responsible for managing end to end development and delivery of various ongoing software development programs and initiatives within Amagi. We are looking for people who are process oriented, have a strong technology background, who have experience in executing and managing large software projects in the past. The software development projects under execution are largely in the intersection of media and cloud technology domains. 

Responsibilities

• End-to-end ownership of multiple short term and long term product development and delivery initiatives for Amagi's key products 
• Working closely with cross-functional teams like engineering, product, quality assurance, operations and customer success teams.
• Articulating and defining program milestones for  successful and timebound completion of initiatives by developing project plans in collaboration with all the stakeholders. 
• Identifying and resolving process bottlenecks, dependencies and related challenges
• Enterprise program management : Apart from standard product offerings, for enterprise customers, Amagi offers tighter integration and customization of their workflows over the core product offerings.  In this role you one manage end to end onboarding and going live for such enterprise customers.  This involves 
• Working with pre-sales/sales/onboarding/customer to get the requirements
• Prepare a detailed project plan & track it across teams; keep the stakeholders (Sales, ONB, Customer) updated on status and milestones
• Work with Enterprise Engagement Team in Broadcast Engineering closely to deliver according to the plan
• Get the customer trained on the platform before going live
• Formally hand off to support once the customer has gone live

• Create, publish and maintain well organised, comprehensive data and information about the initiatives to enable organization wide transparency and reporting
• Developing dashboards and success metrics to provide visibility to various stakeholders.  
• Ensuring consistent and clear status reporting 
• Prepare presentations and provide supporting data as needed

• Managing one or more programs involving product development initiatives belonging to various categories, like 
• Cutting edge cloud technology intensive SaaS products
• Software solution involving media technology (eg, audio/video streaming) 
• Web frontend and backend related products (built on latest web frameworks)

• Setting up processes, actively participating in improving and maintaining processes for product development and delivery initiatives to enable efficiency across organization
• Based on agile methodologies and project management best practices
• Training and evangelizing the participating teams on agile processes

• Managing executive stakeholders
• Helping the program management team as a whole to publish metrics, dashboards to bring visibility of various programs to the executive team.
• Helping the executive team to take directional calls on new and ongoing programs.  

Desired Skills and Experience

We'll need you to have a good foundation for establishing technical and non-technical enablement needs for internal and external teams.

Required Skills: 

• Communication skills: The candidate must be good at business communication, good at using all modern tools at disposal, be able to organize and lead meetings as and when required. 
• Technical Knowledge: The candidate must have a strong technical background and must be well aware of software engineering technology stacks popularly used in technology heavy companies. The candidate must be able to write and present tech heavy documentation.
• Process Knowledge: The candidate must have experience in running process oriented programs and projects, must have knowledge of agile frameworks, and should be able to set up agile processes for existing and new product development initiatives. 
• Data driven acumen: The candidate must be able to do qualitative and quantitative analysis on available data and metrics to take up calls and set directions for the team.
• Relationship management: The candidate must be able to maintain a good working relationship with various cross functional team members and key stakeholders.

Required Experience:

• Experience in running scrum ceremonies and managing related artifacts
• Hands on experience in project management tools (e.g. Jira)
• Domain experience: Prior experience in media technologies like OTT, audio/video technologies, AWS/GCP cloud based application or web application development

Formal Qualifications:

• Certifications (Preferable):  Agile certifications - CSM® / PMI-ACP® / SaFE® 
• Preferred Work Experience: 2 - 5 years 
• Enterprise Program managers: 5-7 years in Project/Program management
• Educational Qualifications: BE/BTech + MBA (From Tier I/II institutes) 

Should have knowledge in digital / IT Sales & Marketing/presales/Lead Generation

Must be dynamic and sales-target oriented

Must have good business analytical skills for client project requirements understanding,

Should have a knowledge/experience in bidding and proposal posting

Should have knowledge/experience in Social Media Marketing

Should be excellent at communication skills (written and verbal),

Should have a Positive attitude

Should be able to make reports and presentations.

Should be interested in writing blogs/forum

Job description

At FR8 we believe in improving the lives of truck owners by providing more loads to his trucks. Our endeavor is to ensure 2 million Indian truck owners get the load they want with assured payments. With this spirit we take challenges head-on, explore new opportunities and rewrite the rules of the transportation industry.

Role: Javascript Developer

Required Technical Skill Set: java script, React.Js, Node.Js

Location : Chennai

Experience: 2-5 years

Desired Competencies (Technical/Behavioral Competency)

Must-Have:

proficient in both front and back end coding.

Seeing through a project from conception to finished product.

Familiarity with JavaScript frameworks such as Node JS, React JS

Passion for coding and startups, willing to work long hours in challenging tasks

Good analytical skills and basics knowledge of programming

To know more,

visit our website www.fr8.in