Customer Support Executive

About Us

We are a company where the ‘HOW’ of building software is just as important as the ‘WHAT.’ We partner with large organizations to modernize legacy codebases and collaborate with startups to launch MVPs, scale, or act as extensions of their teams. Guided by Software Craftsmanship values and eXtreme Programming Practices, we deliver high-quality, reliable software solutions tailored to our clients' needs.

We thrive to: 

• Bring our clients' dreams to life by being their trusted engineering partners, crafting innovative software solutions.
• Challenge offshore development stereotypes by delivering exceptional quality, and proving the value of craftsmanship.
• Empower clients to deliver value quickly and frequently to their end users.
• Ensure long-term success for our clients by building reliable, sustainable, and impactful solutions.
• Raise the bar of software craft by setting a new standard for the community.

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Our Core Values

• Quality with Pragmatism: We aim for excellence with a focus on practical solutions. 
• Extreme Ownership: We own our work and its outcomes, fully. 
• Proactive Collaboration: Teamwork elevates us all. 
• Pursuit of Mastery: Continuous growth drives us. 
• Effective Feedback: Honest, constructive feedback fosters improvement. 
• Client Success: Our clients’ success is our success.  

Experience Level

This role is ideal for engineers with 7+ years of hands-on software development experience, particularly in Node.js and TypeScript at scale. 

Role Overview

If you’re a Software Craftsperson who takes pride in clean, test-driven code and believes in Extreme Programming principles, we’d love to meet you. At Incubyte, we’re a DevOps organization where developers own the entire release cycle, meaning you’ll get hands-on experience across programming, cloud infrastructure, client communication, and everything in between. Ready to level up your craft and join a team that’s as quality-obsessed as you are? Read on!

Requirements

What You’ll do as a Software Craftsperson:

• Your typical day will include attending Agile standups, designing components or services, writing lots of code, testing and integrating your code, and reviewing others’ code.

• You’ll participate in and contribute to Agile team activities. You’ll help estimate the time and effort projects will take as part of the sprint cycle.

• You’ll ensure software engineering best practices, coding standards, and patterns for development and deployment. outages,

• You’ll investigate alerts about possible errors in our system. You’ll help solve participate in retrospectives, and implement countermeasures to prevent similar issues from recurring.

• You’ll create tools and documentation for internal teams like Client Delivery to understand how our systems work and to enable them to onboard customers on time with minimal support from Engineering.

What You’ll Bring:

• Proficiency with some or all of the following: : Java/J2EE, Spring, Hibernate, SOAP/REST Web Services, ReactJS, JavaScript, Object Oriented Programming in JS

• 6+ years of Object-Oriented Programming with ReactJS or equivalent

• 6+ years of experience working with NodeJS

• 6+ years of experience using Git to contribute code as part of a team of Software Craftspersons.

Benefits

What We Offer

• Dedicated Learning & Development Budget: Fuel your growth with a budget dedicated solely to learning.  
• Conference Talks Sponsorship: Amplify your voice! If you’re speaking at a conference, we’ll fully sponsor and support your talk. 
• Cutting-Edge Projects: Work on exciting projects with the latest AI technologies   
• Employee-Friendly Leave Policy: Recharge with ample leave options designed for a healthy work-life balance. 
• Comprehensive Medical & Term Insurance: Full coverage for you and your family’s peace of mind. 
• And More: Extra perks to support your well-being and professional growth. 

Work Environment

• Remote-First Culture: At Incubyte, we thrive on a culture of structured flexibility — while you have control over where and how you work, everyone commits to a consistent rhythm that supports their team during core working hours for smooth collaboration and timely project delivery. By striking the perfect balance between freedom and responsibility, we enable ourselves to deliver high-quality standards our customers recognize us by. With asynchronous tools and push for active participation, we foster a vibrant, hands-on environment where each team member’s engagement and contributions drive impactful results. 
• Work-In-Person: Twice a year, we come together for two-week sprints to collaborate in person, foster stronger team bonds, and align on goals. Additionally, we host an annual retreat to recharge and connect as a team. All travel expenses are covered. 
• Proactive Collaboration: Collaboration is central to our work. Through daily pair programming sessions, we focus on mentorship, continuous learning, and shared problem-solving. This hands-on approach keeps us innovative and aligned as a team. 

Incubyte is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.  

About Company

Company is a fast-growing start-up with a world-class platform that simplifies network monetization. Our mission is to enable any company to launch services atop any network infrastructure with radical simplicity. Leveraging the power of our platform, Reach also operates a top-rated mobile service Reach Mobile in the U.S. that donates 10% of data plan costs to provide life changing connectivity to women and students in need. About the Role: It’s a global role responsible for managing the product throughout the product lifecycle from planning to execution in support of organizational strategy and objectives.

Responsibilities:

• Write detailed user stories and acceptance criteria, draft user flows, communicate project scope effectively, and manage products through development, QA, UA Testing, and launch • Ability to understand business and technical requirements & conceptualize end-toend solutions

• Ensure requirements are communicated effectively to the business, design, operations, CS and development teams.

• Manage agile product development process from a product management point of view

• Participate in scrum meetings, planning, reviews and retrospectives • Maintain and prioritize the product backlog and track feature releases with different stakeholders

• Work with QA and engineering teams to streamline system integration, test and improve product features

• Serve as an in-house expert for our products and become the go-to person for all functional issues

• Manage all aspects of in-life products, including customer feedback, requirements, and issues

• Have Strong OSS/BSS requirement gathering and solution experience (Telecom domain).

• Minimum 5-7 years of experience in Telecom products e.g CRM, SDP, Billing & Service provisioning. Skills and Qualifications:

• A Bachelor’s degree in Computer Science, Engineering or equivalent preferred 

Who are we?

Kriyadocs is a leading document workflow SaaS platform focused on the publishing industry. Technology is at the core of our evolution – we’ve consciously striven to always stay ahead of the curve in its adoption to provide best-in-class capabilities for our clients and our employees. This ethos is reflected in our vision and mission.

Our Vision: To make publishing all content as simple as clicking a button and become the partner of choice for individuals and organizations looking to share knowledge.

Our Mission: Provide a fantastic experience to authors, content publishers and our own employees through technology and innovation, by publishing high-quality content seamlessly and quickly. We deliver Happy Authors and Happy Employees.

What is it really like to work here?

At Kriyadocs, every Kriyator is driven by our culture at the core to

• Deliver Excellence - Deliver Delight
• Stay Curious - Stay Driven
• Dream Big - Rise Together

You could also be a Kriyator, if you are

• Fearless in taking on challenges
• Focused on learning, demonstrating new skills and working towards successful outcomes
• Fanatical in taking pride and responsibility in all your work

Why should you join us?

• Industry Leading Product - We are the leading platform in our space and have several large global brands as our customers.
• Create an impact - We give you the environment to transform your ideas into reality and create fantastic experiences for our customers.
• Budding & Agile team - We are a growing team with love for learning, constant quest for quality and are outspoken about ownership.

As a Technical & Style Editor at Kriyadocs, you will play a crucial role in refining and enhancing our written content to meet the highest editorial standards. You will work closely with our authors and writers to ensure accuracy, clarity, and adherence to our style guidelines. This is a fantastic opportunity to work in a creative and collaborative environment, contributing to the success of our publishing projects.

Key Responsibilities:

Review and edit manuscripts for grammar, punctuation, and syntax, ensuring adherence to our in-house style guide.

• Verify and correct technical content, ensuring it is accurate, consistent, and understandable for the target audience.
• Collaborate with authors and writers to maintain the integrity of their work while enhancing readability and coherence.
• Provide feedback and suggestions to improve content structure and flow.
• Proofread and format documents to meet publishing standards.
• Assist in the development and maintenance of editorial guidelines.

Qualifications:

• Bachelor's degree in English, Journalism, or a related field.
• 1-2 years of experience in technical and style editing, preferably in the publishing industry.
• Attention to detail and an eye for consistency.
• Familiarity with editorial and publishing software is a plus.
• Excellent communication skills and the ability to work collaboratively.

If you're a detail-oriented editor with a passion for refining technical content and ensuring style consistency, we'd love to hear from you. Apply now to be a part of our dynamic team at Kriyadocs.

Job Types: Full-time, Permanent

Pay: Up to ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Ability to commute/relocate:

• Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)

Requirement :-

- 3-5 Yrs Exp. Ecommerce / D2C exp preferred
- Co-ordination with Fulfilment Back End / Customer Service & Calls

Essential Duties and Responsibilities: 

• Build pixel-perfect, UIs across both mobile platforms. 
• Design,develop, secure high performing mobile applications using React Native for both Android & IOS .
• Translate designs & wireframes into a high-quality code & Mobile UI .
• Leverage native APIs for deep integrations with both platforms. 
• Diagnose, fix bugs & performance bottlenecks for performance that feels native. 
•  Maintain code and execute UTC to ensure the product is of the highest quality. 
• Participate in the development and preparation of documentation. 

Skills 

• Must have exp in react native (must) and native Apps too.
• Team Player
• Familiarity with UTC , code versioning and CI/CD tools like Git, SVM, Jenkins.
• Proven development experience on smartphone platforms.
• Hands-on experience on React Native Framework, including React JS, React Native, and JavaScript.
• Extensive programming experience with at least one programming language such as Swift, Java, JavaScript.
• Deep familiarity with iOS or Android development.
• Familiarity with RESTful APIs
• Familiarity with code versioning and CI/CD tools like Git, SVM, Jenkins.
• Must have worked on at least one app that is published in AppStores.

Bonus:

• Experience in Objective-C, Swift, and Cocoa Touch.
• Good Knowledge of HTML5, CSS.
• Extensive experience with iOS Frameworks such as Core Data and Core Animation.
• Knowledge of Apple’s design principles and application interface guidelines.
• Mandate Experience on Google Play console and Native build tools like XCode and Android Studio. 
• Strong understanding of SDLC and Agile development methodology.
• Basic understanding of Accessibility.

Senior Software Developer will be responsible for the design, development, and implementation of software applications using primarily Microsoft technologies, such as .NET. The candidate will work as part of a software development team.

Technical Skill:

1. Excellent knowledge of Vb.Net, C#, .Net 3.0/4.0/4.5, ASP.Net, ADO.Net

2. Experience in developing web applications and web services in Microsoft Visual Studio

3. Good proficiency in CSS, HTML, AJAX, XML and Java Script

4. Experience in developing T-SQL queries, Stored Procedures, Triggers using SQL Server 2008/2012

Requirement:

Extensive experience in all stages of SDLC with strong coding, debugging and analytical skills.

Good communication and interpersonal skills.

Sound analytical and grasping skills to understand business/functional requirements.

Ability to work independently on assigned tasks and with peers and stakeholders.

Experience: Minimum 3+ years of relevant experience in Dot Net.

• Implement best practices for the engineering team across code hygiene, overall architecture design, testing, and deployment activities
• Drive technical decisions for building data pipelines, data lakes, and analyst access.
• Act as a leader within the engineering team, providing support and mentorship for teammates across functions
• Bachelor’s Degree in Computer Science or equivalent job experience
• Experienced developer in large data environments
• Experience using Git productively in a team environment
• Experience with Docker
• Experience with Amazon Web Services
• Ability to sit with business or technical SMEs to listen, learn and propose technical solutions to business problems

·       Experience using and adapting to new technologies

·       Take and understand business requirements and goals

·       Work collaboratively with project managers and stakeholders to make sure that all aspects of the project are delivered as planned

·       Strong SQL skills with MySQL or PostgreSQL

• Experience with non-relational databases and their role in web architectures desired

 Knowledge and Experience:

• Good experience with Elixir and functional programming a plus

• Several years of python experience
• Excellent analytical and problem-solving skills
• Excellent organizational skills

Proven verbal and written cross-department and customer communication skills

Android Developer:

1 to 5 years of experience Android mobile app development

• Proficient in Kotlin
• Experience in MVVM Code architecture
• Understanding of using Jetpack libraries in Android
• Experience in RxJava techniques
• Capable of learning a new technology like Flutter
• Knowledge in Android app life cycle
• Have experience in Android app submission in PlayStore
• Ensure the performance, quality, and responsiveness of applications
• Proven software development experience and Android skills development
• Proven working experience in Android app development
• Have published at least one original Android app
• Experience with Android SDK
• Experience working with remote data via REST and JSON
• Experience with third-party libraries and APIs
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
• Solid understanding of the full mobile development life cycle