Cutshort logo
Cashfree logo
Customer Support Executive
Customer Support Executive
Cashfree's logo

Customer Support Executive

Reeju Datta's profile picture
Posted by Reeju Datta
1 - 6 yrs
₹4L - ₹6L / yr
Full time
Bengaluru (Bangalore)
Customer Success
Tech Support
Account Management
At Cashfree, we are building innovative solutions in payments and banking for Indian businesses. We are fast-growing, profitable and based out of Bangalore. Cashfree is backed by Y Combinator and other leading investors. Learn more about us at We are looking for a Customer Support Executive.The role involves : - Attending to customer and support queries quickly over email, chat and telephone.- Providing quick, intelligent solutions to questions asked by businesses and their customers.- Handling disputes and chargebacks. In the process, we need to coordinate with multiple financial institutions and banks.- Talking to inbound leads. - Onboarding new sign ups quickly We work on trust and mutual respect.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos

About Cashfree

Founded :
Stage :
Cashfree is a payment gateway that enables businesses to collect and disburse payments through various payment methods including UPI, NEFT, and Paytm. It solves the problem of payment processing for businesses and operates in the fintech industry. Cashfree is a payment gateway that provides a seamless payment experience to businesses by enabling them to collect and disburse payments through various payment methods such as UPI, NEFT, and Paytm. With over 100 payment options, including Visa, MasterCard, and Rupay, Cashfree solves the problem of payment processing for businesses. It was incubated by Paypal and is backed by Silicon Valley investor Y Combinator. Cashfree operates in the fintech industry and serves over 50,000 Indian and global businesses. Its use-cases include e-commerce, insurance, lending, and marketplaces. Cashfree's payment solutions are designed to be secure, reliable, and easy to integrate, making it a preferred choice for businesses looking to streamline their payment processes.
Read more
Connect with the team
Profile picture
Akash Sinha
Profile picture
Reeju Datta
Profile picture
Shreyas Sundaresh
Profile picture
Shanawaz Mohammed Rafeeq
Profile picture
Sandeep BV
Profile picture
Prashant Shetty
Profile picture
Meena E
Company social profiles
Why apply to jobs via Cutshort
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Matches delivered
Network size
Companies hiring

Similar jobs

1 - 4 yrs
₹4L - ₹10L / yr
Customer Success
Customer Relationship Management (CRM)

We are a team of Product Management and FinTech honchos & alumni of distinguished institutions (IIT/IIM/ICAI) and we are building something at the cutting edge of HR & FinTech Universe (Embedded Finance is the word)! We have most recently raised Series A funding from IndiaMart and BeeNext and looking to expand our team. We are building something that is unique, real, and Impactful. If you carry a similar passion, we'd love to hear from you!



  • Act as a Techno-Functional Consultant and maximize adoption of our company.
  • Assist & train Customers to implement their process and help them to resolve their support queries.
  • Increase overall retention and do in-depth analysis to create up-sell/cross-sell opportunities.
  • Eliminate risks proactively and share product feedback and experience with the Product team.
  • Showcase newly released features and maximize consumption, share a road-map with customers and gather their feedback to improvise the product.
  • Delivering and communicating ROI for our clients, throughout the customer lifecycle.
  • Being the trusted partner for the customer on the use-case and product functionality.
  • Customer onboarding, training, and support.
  • Making customers aware of resources such as knowledgebase articles, tutorials, how-to videos, and webinars.
  • Gathering customer feedback and sharing it internally to improve the product and/or establish better Customer Support practices.
  • Analyzing customer data and helping them discover aspects of the product that are most beneficial to them.
  • Carrying out periodic health checks to avoid churn.
  • Firefighting during account escalations.
  • Account management and renewals.
  • Keeping customers updated on changes to the product they're using, new features, and new products they might find useful.
  • Encouraging customer advocacy through internal NPS surveys, external reviews, case studies, testimonials, and referrals.
  • Upselling and cross-selling through review of customers' progress.



  • Post Graduation (MBA).
  • Experience of a growing company with a focus on personal growth.
Read more
Quick Dry Cleaning Software
NCR (Delhi | Gurgaon | Noida)
2 - 4 yrs
₹3L - ₹4L / yr
Customer Support
Customer Service
Technical support
Tech Support


As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.

We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. 

Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!


  • You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
  • Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
  • Reproduce customer issues and log tickets to be solved by the engineering team.
  • Guide users on product features and train them to use it effectively.
  • Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
  • Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. 
  • Rigorously measure support SLA & metrics and improve it continuously.
  • Maintain regular communications with customers about new feature developments and enhancements to the product. 
  • Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

  • You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
  • Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
  • You should have gone through at least 3 onboarding and sales experience in the buddy system.
  • You should have spent a day at the laundry store to get live hands-on experience.
  • You should be able to configure SMS API’s for national and international clients.
  • Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool. 
  • Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you. 

Within 3 months

  • Independently handle hardware integration and support. 
  • Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

  • Maintain a  level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

  • Help interview, onboard and train incoming team members.
  • Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

  • At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. 
  • Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
  • Ability to understand a software product and its nuances very well.
  • Experience managing customer interactions effectively.
  • Previous B2B SaaS and enterprise software experience.
  • Excellent written and verbal communication skills.
  • Ready to work in US Shift in the future when required.

What are we looking for?



  • Empathy
  • Positive Attitude
  • Patience
  • Organized
  • Process Driven
  • Coachable
  • Metrics Driven
  • Attentive and Listening Skills
  • Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

  • Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like;feature=emb_title">these.
  • Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building"> value SaaS
  • Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

  • 3 Billion garments processed through QDC Dry Cleaning Cloud
  • 47 countries
  • 1000+ Paid subscribers
  • 5000+ Users
  • All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

    • Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
    • Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
    • Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
  • Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.
Read more
HighLevel Inc.
at HighLevel Inc.
1 video
31 recruiters
Pritinanda Panda
Posted by Pritinanda Panda
Remote only
2 - 6 yrs
Best in industry
Customer Support
Tech Support
Customer Success

Who We Are:

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. As a profitable, disruptive, and fast growing SaaS company, they caught the eye of many and recently raised $60M in funding. Headquartered in Dallas, Texas, many team members work for the company remotely from around the world while maintaining a strong company culture and work-life balance. Want to learn more?

Check out our website:

Who You Are:

You are searching for an opportunity to impact the experience of SaaS customers at the very start of their customer journey. Providing them with world class engagement the moment they start their trial of the HighLevel platform. Your creative and strategic problem solving skills allow you to meet the demands of our prospective customers by intelligently speaking to the solutions HighLevel offers and how it will benefit their business. Our results based atmosphere will give you the autonomy to work independently on some projects and collaborate with various departments on others. Our prospective customers will look to you as a subject matter expert on how the HighLevel platform fits into their business strategy and to make them successful. Tie it all together with an all hands on deck attitude and excellent communication skills and this is the job for you.

This role is 100% remote.

What You’ll Do:

● Engage and nurture new customer relationships.

● Align solutions to the customer’s goals, needs and objectives.

● Develop strong rapport with a pipeline of new business customers through inbound customer engagement.

● Leverage all top of funnel customer demographic information to craft a relevant customer centric demonstration of the HighLevel platform that drives maximum trial conversion.

● Learn, understand, and be able to articulate the Value Proposition of the HighLevel platform to impact conversion to trial metrics.

● Conduct consultative trial engagements for HighLevel’s sales process via phone, SMS, email, and ticketed support driving them to the best trial for their business.

● Collaborate with customers, cross-functional teams, and subject matter experts to identify compelling solutions.

● Work efficiently in a team setting on projects to successful completion.

● Exercise judgment in developing and implementing methods and techniques to obtain desired results following industry best practices.

● Deliver right-sized technology solutions/services within the allocated budget.

● Provide technical support to customers, if needed.

● Develop technical documentation in order to optimize demo environments.

● Support business development and marketing initiatives by meeting with customers and prospective customers, attending industry events, and giving presentations.

● Complete other duties as required/assigned.

What You’ll Bring:

● Bachelor’s Degree or Equivalent SaaS Experience is strongly preferred.

● 2-4 Years of previous customer service experience in a relevant capacity, preferably in Customer Success or Tech Support.

● A strong technical aptitude to help our users succeed with the HighLevel software.

● Experience working with and or ability to learn the use of various CRM Systems.

● Working Knowledge of the following applications is strongly preferred. Google Suite, Zoom, Facebook, Instagram, LinkedIn and other social media.

● Working Knowledge of topics such as Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO.

● Demonstrated experience to learn quickly and apply new technologies to solve problems.

● Ability to develop and maintain deep knowledge of customers, data, business, and markets.

● Demonstrated ability to communicate well with colleagues and customers, both written and oral.

● Ability to pass a pre-employment background check.

EEO Statement:

At HighLevel we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!

Read more
at Fieldproxy
2 recruiters
Swaroop Vijayakumar
Posted by Swaroop Vijayakumar
2 - 5 yrs
₹7L - ₹10L / yr
Account Management
B2B Marketing
Inside Sales
Customer Relationship Management (CRM)
+1 more


  • Educating customers about our business solutions.
  • Presenting product to prospective clients.
  • Negotiate agreements and keep records of sales and data.
  • Closing customer contracts and generating new sales.
  • Using automation tools to track progress and report goals.
  • Analyzing consumer needs and developing innovative solutions.
  • Remain in regular contact with your clients to understand and meet their needs.


  • Strong interpersonal skills. Must be able to negotiate and problem-solve.
  • Knowledge of current marketing and advertising trends and best practices.
  • Strong leadership and decision-making skills.
  • Demonstrable business acumen and a deep understanding of business sales processes.
  • Proven experience as an Account Executive, or similar sales/customer service role
  • Knowledge of market research, sales and negotiating principles
  • Excellent communication/presentation skills and ability to build relationships
  • Organizational and time-management skills
  • Enthusiastic and passionate
  • 2+ years experience

Why should you join us?


We at Fieldproxy provide more than just a startup experience. Some of the perks you will be getting include:

  • Competitive Salary
  • Company-paid Health Insurance
  • Friendly and supportive work culture
  • Other perks such as free snacks and an informal dress code

Skills:- Customer Relationship Management (CRM), Account Management, Key account management and Sales

Read more
Bengaluru (Bangalore)
3 - 8 yrs
₹25L - ₹50L / yr
Customer Success
IT consulting
Client Management
NetSysCon is responsible to identify key leadership roles for our client which is a global tech start-up backed by strategic investors around the world.
They have partnered with major airlines and entertainment brands such as Disney Theatrical Group, Qantas, Iberia, Alaska, Malaysia Airlines, Vistara, IndiGo, Volaris, and others. Their platform offers innovative tools to drive revenue, operational efficiency, and digital shopping conversion.

Job Profile:

The Customer Success Manager will be a global evangelist for the platform and ensure all customers understand the value that the platform offers.
You will be the primary point of contact to ensure customers implement and derive maximum value from the platform.
Owning every aspect of the lifecycle of a customer ; working with them through implementation, launch, ongoing account support, and working with the Director of Customer Success to eventually grow the relationship.
Building strong relationships with our customers and influencing key decision-makers to adopt our best practices.
Understanding the specific goals of our individual customers, and how our platform can help them achieve those goals.
Collaborating with the engineering team to communicate the critical priorities of our customers, and to relay back appropriate timelines for completion.
Maintaining regular communications (usually weekly) with customers, providing them with success metrics, gathering feedback for product enhancements, and understanding any of their concerns.
Managing the majority of written and verbal communication with our customers, both when things are going well and when they aren't.
Performing detailed analysis to drive actionable insights for our customers.
Keeping track of potential risks with our individual customers, developing mitigation strategies, and taking ownership of the outcome.
Available to work at hours suitable to our customers in a broad range of time zones
Travel will be required. We estimate 1-2 weeks of international travel per month.

A demonstrated track record of success as a Customer Success Manager, ideally with an early-stage SaaS company working with a smaller group of clients and large deal sizes
Strong written and verbal skills, comfort navigating uncomfortable situations, exceptional "diplomacy" skills and emotional intelligence
An advanced level of Excel knowledge (experience in QuickSight, think-cell and SQL are a plus)
Familiarity with (or a strong interest in) the airline/travel / entertainment industries is desirable
English fluency, and fluency in Spanish and/or Portuguese not required but are a plus
Read more
Inevitable Infotech
Abhishek Srivastava
Posted by Abhishek Srivastava
4 - 8 yrs
₹3L - ₹8L / yr
Oracle EBS
Accounts receivable
Account Management
Oracle Procurement
+1 more

Oracle EBS (R12) covering Financial Modules: Payables, Receivables, Assets, GL, Inventory, Cash Management, Expenses, Project, Procurement, Contract and Revenue automation module
Read more
Vindhya eInfo Media
at Vindhya eInfo Media
1 video
1 recruiter
Santhoshi Shekar
Posted by Santhoshi Shekar
Bengaluru (Bangalore)
0 - 1 yrs
₹1L - ₹1.5L / yr
Communication Skills
Customer Support
Customer Success
PUC or graduation 
candidates should be fluent in speaking English And Hindi
Freshers or six months experience in customer support required  
Male or female candidates can apply 
immediate joiners only 
Read more
1 recruiter
Deepak Prabakaran
Posted by Deepak Prabakaran
0 - 2 yrs
₹4L - ₹7L / yr
Customer Success

Establish Customer Support Practices

Customer Success Managers are responsible for creating policies and procedures that optimize the customer experience. Customer Success Managers may gather feedback from their customers, study other customer success programs, and analyze customer data to identify the best practices. The Customer Success Manager must establish policies the entire staff can adhere to so all customers receive the same quality of service.

Provide Technical and Product Support

Customer Success Managers must know the company’s products inside and out. They are often called upon to provide technical support to customers or to provide training on their products. They may even help customers plan and understand the best ways to utilize their software or products based on the customer’s business needs or business plans. The Customer Success Manager is not focused on making sales, rather on educating their customers on the flexibility and capabilities of their software so customers are encouraged to continue using their services.

Read more
ONN Bikes
1 - 2 yrs
₹1.8L - ₹2.4L / yr
Customer Success
Customer Support
At ONN, we believe in "doing stuff never done before" and provide opportunities for professionals to become successful risk-taking entrepreneurs. With an attitude of fearless innovation, our employees are enabled to take charge of future business opportunities and leadership roles.

You will be a thought leader and the go to person for the staff and drive engagement & affiliation. Move and inspire people with innovative ideas; help turn ideas into reality, and set values, thought and culture to replicate excellence in each field.

The Interesting Challenge :

- Creating value through innovation and reinventing service delivery benchmarks.

- Ensuring "Customer first" always in all the situations.

- Ensure that service is fully operational and processes are running smoothly.

What you'll offer us :

- Ability to monitor, manage escalations, and provide resolutions with a sense of urgency while ensuring zero issue-based churns.

- Advocate and manage user relationships and engagement

What you will need :

- The individual should be a go-getter, self-starter, articulate, and detail-oriented, with an ability to engage with stakeholders across all levels - both internal and external.

- Exposure/experience with Auto dealerships will be an added advantage

- Excellent interpersonal, verbal, and written communication skills with a proven ability to take initiative and build strong productive relationships

- A proven track record of simultaneously managing multiple projects. Motivated and driven to take on additional responsibilities with a sense of urgency.
Read more
at Purplerain
2 recruiters
Reena KJ
Posted by Reena KJ
Bengaluru (Bangalore)
1 - 3 yrs
₹1L - ₹3L / yr
Tech Support
Communication Skills
Customer Success
Responsibilities: Frontline support via live chat, tickets, and telephone. Troubleshooting a variety of technical and non-technical issues customers are facing with their respective product Performs miscellaneous job-related duties as assigned by the supervisors and management. Provide customer support and technical support for various products Answer questions and deliver support to customers with varying degrees of product knowledge and technical proficiency Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer. Identify and escalate priority issues; directing cases to appropriate teams and resources as needed Records customer inquiries by documenting inquiry and response in customers' accounts. Improves quality service by recommending improved processes; identifying new product and service applications. Required Skills: 1-2 years of Technical Support Experience. B.E/ B.Tech Graduate preferred. Strong written and verbal communication skills Excellent interpersonal and customer care skills Understanding of technical terminologies Ability to ask open-ended questions and uncover information Ability to work as part of a team Well organized, meticulous attention to detail with the ability to multi-task Experience in Web Hosting and VPN Knowledge of FTP, DNS, cPanel, VPN Protocols, and WHM preferred Willing to work in shifts in a 24/7 environment.
Read more
Did not find a job you were looking for?
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos