Customer Support Executive

Role: SAP Quality Management Consultant (QM/WM)

Location: Bangalore, India (Hybrid)

Experience: 7-10 years total (5-6+ years relevant SAP QM experience)

Employment Type: Full-time / Contract

Job Summary

We are seeking a Senior SAP QM Consultant with deep expertise in SAP Quality Management module configuration, master data setup, and integration with Warehouse Management, Procurement, and Plant Maintenance. The ideal candidate will drive QM process optimization, FIORI enablement, and documentation for enterprise-wide quality assurance implementations.

Key Responsibilities

• Configure and customize SAP QM master data including Inspection Plan setup, characteristics, and inspection methods
• Manage end-to-end QM processes: Inspection lots creation, result recording, defect management, and usage decisions
• Implement Quality Certificates and Quality Notifications workflows
• Enable and customize FIORI apps for QM functionalities (inspection, notifications, certificates)
• Design and document Process Design Documents (PDDs) for QM configurations and integrations
• Integrate QM module with Procurement (MM) and Plant Maintenance (PM) processes
• Conduct Sample Management configuration and optimization (preferred)
• Support Warehouse Management (WM) integration for quality-controlled stock movements
• Perform unit testing, integration testing, and user acceptance testing for QM configurations
• Provide knowledge transfer and training to business users and support teams

Mandatory Skills 

1. QM Master Data: Inspection Plan setup& configuration
2. QM Core Processes: Inspection lots, result recording, defects, usage decisions
3. Quality Documents: Quality Certificates&Quality Notifications
4. Integration: Procurement (MM)+Plant Maintenance (PM)
5. FIORI Enablement: QM-specific FIORI appsactivation & customization

Technical Skills:

✅ SAP QM Module (5-6+ years hands-on)

✅ SAP S/4HANA QM (preferred)

✅ Inspection Planning & Master Data

✅ FIORI Apps Configuration (QM domain)

✅ SAP MM/PM/WM Integration

✅ Process Design Documentation (PDD)

✅ Sample Management (advantageous)

✅ SAP ECC 6.0 / S/4HANA experience

✅ ABAP debugging (basic)

Qualifications

• Bachelor's degree in Engineering, Computer Science, or related field
• SAP QM Certification (preferred)
• Proven experience in 2+ full lifecycle SAP implementations
• Excellent documentation skills (PDD, configuration guides)
• Strong verbal/written communication for stakeholder interaction

What We Offer

• Work on enterprise-scale SAP transformations
• Hybrid work model in Bangalore
• Opportunity to work with Fortune 500 clients
• Career growth in SAP QM consulting
• Competitive compensation + benefits

A Virtual Relationship Manager (VRM) in banking sales focuses on fostering and expanding relationships with clients while driving sales of the bank's products and services. Here are the detailed job roles and responsibilities.

Key Responsibilities:

To engage regularly with the Imperial customers as defined by the contact policy and provide a Consistent & Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.

Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed. So that the VRM becomes the top-of-the-mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRM also achieves the key performance parameters set.

Customer Engagement

Continuous engagement with the portfolio customers mapped (500 to 600 groups/ PF) as per the contact policy, with accurate & complete capture of interaction details.

• Call handling as per defined standards.
• Accurate resolution for customer queries.
• Promoting Digital Banking services for a superior customer service experience.
• Profiling of customers in order to aid right cross-servicing of Bank products
• Accurate logging and resolution of complaints.
• Attrition control of customers.
• Regular interactions with the customers and proactively assessing customer needs.
• Ensure portfolio quality of relationship while racing considering eligibility.
• Monitor large amount movements and account closure from the deposit accounts.
• Ensure retention of customers
• Achievement of portfolio parameters
• Meet the defined objectives of the Portfolio managed by respective Imperia -VRM Sales
• Right, cross-sell of products basis profiling and engagement.
• Penetration of products across groups.
• Sales across all product segments-TPP, Assets, Cards etc.
• Complete and accurate capture of call interactions, including profiling thereby aiding relationship management.
• Ensure accurate and timely submission of financial transactions. & requests.
• Adherence to set processes of updating customer interactions in CRM next.

Requirements:

• Educational Qualifications: Graduate
• Key Skills(examples listed below)
• Basic Banking
• Communication
• Minimum experience in years - 2-3 yrs. preferable.
• Major Stakeholders(intra-team and cross-functional stakeholders, who would need to be interacted with for discharging duties)

Your Qualifications:

 7 to 12 years of experience with majority as Java engineer

 Strong hands on experience on building application using technologies Java, Spring, Hibernate, Maven/Gradle.

 Experience in building Micro Services using Spring Boot / Go.

 Strong knowledge and experience with SQL queries and databases like Postgre SQL/Oracle.

 Strong knowledge and experience on Platform components such as Docker, Kubernetes and Service Mesh (Istio).

 Good knowledge of scripting languages (preferably Python and Bash)

 Familiarity with CI/CD environment (Jenkins).

 Experience on Observability stack such as ELK Stack, Prometheus & Grafana would be added advantage.

 Should have experience on Active MQ based async queuing system design and deployment.

 Strong experience of system design and implementation of end-to-end integrated systems.

 Familiarity with Hazelcast and Zk Solution would be a plus.

 Strong skills to write technical design documentation.

 Experience of leading a team as tech lead.

 Ability to work effectively in a team environment as well as independently.

 Good communication skills with tech/non-tech people.

What You'll Do:

 Assigned to software development projects and/or system enhancements as tech lead.

 Be engaged in a whole process of development project (requirements analysis, design, implementation, testing/verification, deployment, operation/maintenance).

 Work closely with project manager and other engineers. Some of them are in different locations such as Japan and Singapore.

 Always improve the design quality, code quality, testing quality and system quality spontaneously. In addition, create such a culture in our team.

 Understand business needs and user behavior and develop solutions to those needs.

 Develop and maintain a deep understanding of our systems and propose system improvements.

 Guide and support less-experienced members as mentor and role model to improve the team productivity and achieve team’s goals together.

Better to Have:

 Familiarity with Telecom Service Provider’s Billing Ecosystem/BSS Systems.

 Familiarity with and experience on Cloud Native Technologies.

 Familiarity with Agile Software development process.

 Familiarity with and experience on Linux/Unix environment

 Work experience with a remote team

 Familiarity with Atlassian tools (JIRA, Confluence, HipChat)

 Familiarity with source control system (Gitlab, SVN, etc.)

OUR COMMITMENT TO YOU:

You'll benefit from our network of global communities and collaborative culture that will help you build technical and functional skills and capabilities. And because we serve more than 28 countries industries globally, you'll have the opportunity to develop valuable industry-specific expertise.

The scale of our capabilities and client engagements and the unique way we innovate, operate and deliver value will give you the opportunity to deepen your existing skills even as you help create the latest technology trends. You'll have access to leading-edge technology.

Job Description for IBM MDM Developer:

Role: IBM MDM Developer

Location: Pune

Experience – 5-9 Years

Notice Period: Under 60 days

JD for IBM MDM developer: 

• Experience in customizing IBM MDM version 11.4 or above versions. 11.6/Advance Edition is preferred version.
• Experience with IBM MDM Customization includes Extension, Addition, Business proxies, SDP, Match-Merge Rules, Event Manager, Notification Framework - Exposure to MDM Information Domains (Party, Contract, Product, Location etc.)
• Good experience in Java with RSA/ RAD IDE, SOAP Web Services/rest web service, XML, XSD, WSDL.
• Good experience in SQL preferably with Oracle DB.
• Basic knowledge of Unix
• Should be able to work as Independent team member
• Good communication skills.
• Good to have knowledge on OpenShift, Mulesoft or Camel

Senior Software Engineer, Frontend

https://www.alivecor.com/">AliveCor, the pioneer of the smartphone EKG, with millions of EKGs from a large and growing user base, seeks a Senior Software Engineer (Front-end Applications) to contribute to the Applications team. You will be an integral member of our engineering team, responsible for developing industry-leading web applications that transform the healthcare industry and affect the way consumers use, engage, and act on their health data.

• Passionate about User Experience.
• Has great verbal and written communication skills to engage directly with your peers.
• Understands and is thoughtful about engineering trade-offs
• Experience building web applications with cross-browser support and RESTful API integrations
• Commitment to delivering results.
• Passionate about continuous improvement.

• B.E in Computer Science or a related discipline, or related practical experience.
• 5-8 years of Frontend development experience with at least 2 years working as a React.js Developer.
• A strong grasp of software engineering and web application development fundamentals, including JavaScript (ES5, ES6), HTML and CSS.
• Aptitude to learn new technologies (e.g. ES.Next).
• Excellent troubleshooting skills.
• Familiarity with RESTful APIs to connect the Front-end applications to backend service
• Bonus points for:
• Publicly available web applications, portfolios, or examples available on a source repository (e.g. GitHub, GitLab, Bitbucket)
• An interest in data visualizations using JavaScript libraries such as D3, Highcharts, and others
• Experience managing front end tooling (e.g. gulp, grunt, webpack, post-CSS, service workers)
• Experience with performance analysis and tuning of web application
• Experience developing back end server APIs and/or server-side rendering

AliveCor is on a mission to define modern healthcare through data, design and disruption. We’ve pioneered the creation of FDA-cleared machine-learning techniques, transformed wearable medtech to put proactive heart care at everyone’s fingertips. Kardia is the most clinically validated mobile EKG technology. AliveCor was named as one of the Top 10 Most Innovative Companies in Health for 2017 by Fast Company as part of the publication’s annual ranking of the world’s Most Innovative Companies. AliveCor was awarded the 2015 Tech Pioneer by the World Economic Forum and one of the 50 Smartest Companies in 2015 by the MIT Technology Review. AliveCor recently announced a collaboration with Mayo Clinic that will result in new machine learning capabilities to unlock previously hidden health indicators in EKG data, potentially improving heart health as well as overall health care for a variety of conditions. AliveCor is a privately held company headquartered in Mountain View, CA.

AliveCor is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, colour, disability, gender, national origin, race, religion, sexual orientation, or any other classification protected by federal, state, or local law.

Watch the following video demonstrating our product.

https://www.youtube.com/watch?v=8I9xosgA-Ig">KardiaMobile: How's your heart?
https://www.youtube.com/watch?v=8I9xosgA-Ig

• Computer assembling and dis -assembling.
• Hardware troubleshooting of desktop, laptop, server machine.
• Microsoft Windows Servers (2008,2012, 2016 ) operating system installation and troubleshooting
• Microsoft Windows ( XP, 7, 8, 10) operating system installation and troubleshooting.
• Various email client installation and troubleshooting.
• Development software (.Net Framework, MS SQL server / client, Visual studio) installation and troubleshooting.
• Linux ( Ubuntu, CentOS ) installation and troubleshooting. ( Mandatory )
• Various software installations on linux platform.
• Network LAN and WAN troubleshooting.
• VPN management
• Knowledge of Virtualization