Adsvento
http://adsvento.comJobs at Adsvento
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Noida, NCR (Delhi | Gurgaon | Noida)
3 - 7 yrs
₹2L - ₹3L / yr
Sales
Tech Support
Inside Sales
Responsibilities:
o Working with customers/employees to identify computer problems and advising on the solution
o Logging and keeping records of customer/employee queries
o Analysing call logs so you can spot common trends and underlying problems
o Updating self-help documents so customers/employees can try to fix problems themselves
o Working with field engineers to visit customers/employees if the problem is more serious
o Testing and fixing faulty equipment
Skills:
• An ability to assess each customer/employee's IT knowledge levels
• Ability to deal with difficult callers
• Good analytical and problem solving skills
• Good interpersonal and customer care skills
• Good accurate records keeping
Read more
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