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Skytap engineer

Fulltime

Hybrid

PAN India

Skytap, Azure

Exp-4 to 7+yrs

• This position is primarily responsible for supporting existing VM infrastructure on Skytap as well as creating new virtual machines for training department.

• The person on this role will be responsible to deploy correct virtual machines for the correct course for the students.

• The role includes working with trainers and subject matter experts to create new virtual machines as well as maintain existing VMs.

• Monitor Skytap platform to ensure effective usage with cost saving measures are applied.

• Monitoring Skytap programmatically and taking action to resolve issues.

Responsibilities

• Experience in deploying, configuring,  ing, and performance tuning Skytap.

• Work with training team and SMEs to create virtual labs for new courses as well as maintain and upgrade existing VMs.

• Be familiar with Virtualization technologies and understand technical requirements to create and maintain VMs on Skytap.

• Learn to assist internal teams with building multi-tier and other complex environments in Skytap.

• Provide support to internal and external customers on technical issues.

• Be the first line of support to our learners and troubleshoot any issues with VMs.

• Write technical documents and solutions guides.

• Understand Virtualization, and how it can be used to address end-user/learner challenges.

• Administer Skytap environment to ensure learners are provided with correct labs and cost-effective methods are applied

• 4-15 year experience in Application Support
• Must have good knowledge in Java/J2EE, Microservices, PL/SQL, Unix
• Good to have knowledge in Agile, JIRA, Splunk, Service Now
• Good understanding and hands-on experience in Incident, Problem and Change Management
• Provide technical leadership to the team & contribute in the skill development within team
  Interact with internal teams and client stakeholders to trouble shoot the tickets/incident and manage other support activities
• Good communications skills are necessary, must be team player and inquisitive.
• Strong customer service and support focus with a desire to deliver a high-quality service
• Ability to multi-task, work under pressure and to tight deadlines
• Flexible in working outside of office business hours at short notice (as required)
• Should be able to examine the system and identify the areas for Service Improvements & Value adds.

· Providing technical advice and troubleshooting for end users

 · Experience in Enterprise Apple support like ABM, VPP,ACE and MDM

· Excellent OSX desktop and server support skills

· Experiencing supporting OS X desktop and server across a range of versions

· Strong experience with using and administrating JAMF

· Package Deployment, Image upgrade. Security patches &DEP

· Hands on experience with JAMF tools like Recon , Composure , remote and Admin

· Endpoint hardening via JAMF and self service management.

· Experience using terminal commands and scripts

· Great customer relationship skills

· Good written & verbal communication skills

· Being flexible and customer solution focused

· Experience in various application outlook , AD and Teams.

· Cloud knowledge