If you are passionate about your data and analytics, love integrating SaaS platforms, and enjoy talking to customers, you'll have a great time here at CutsomerSuccessBox! We recognize both the opportunities and the challenges that come along.
We're looking for a great Implementation Engineer to assist our customers in integrating with 3rd party tools, help them get the data via APIs, JavaScripts or other analytics tools so that the customers can start getting value from CustomerSuccessBox (CSB) product. This is a great role for someone who loves data & to build their career in Customer Success domain & work with the world-class team.
Implementation Engineer’s role is a key part of the Product & Customer Success team. As an Implementation Engineer, you will be responsible for guiding customers in getting the data from various 3rd party tools & make sure you are helping the Customer Success team to onboard customers. You will act as a trusted advisor. You will become an integral part of the company and our customers.
Your Primary Responsibilities
- Understand Customer Operations Tech Stack. What platforms are they using for CRM, Support, Billing, Analytics, etc)
- Handhold customer in syncing all the data sources with CSB. Many of which are pre build native integrations which are activated by a simple click through flow.
- Devising smart engineering solutions for each customer's unique enterprise stack (CRM/Billing/Support/Analytics).
- You will get opportunities to learn & develop on different technologies and platforms.
- Understand the business requirement as to prioritize data sources and objects.
- Conduct workshops with customers to break the requirement in smaller & achievable format.
- Create an implementation framework to capture and decide what are all the data that is required
- Plan meetings with customers & their developers to understand how their data is structured. Consult them the best practices of sending that data to CSB.
- You will always be connected to the CSB technical team, so that you can leverage them to drive customer implementation.
- Resolve customer issues, with or without collaboration with other teams;
- Build strong customer relationships by maintaining high levels of engagement and communication.
- Collaborate on creating best practices guide for developers, Update API documentation & update & maintain the Integration documentation.
- Work with CustomerSuccess Team to share insights with customers & prepare Customised reports on BI tools
- Pass Feedback to Product Management
- Work with the Support & CustomerSuccess team to coordinate and prioritize open items.
What experience will you gain?
- Tech – Learning about huge enterprises tech stack
- Tech – Understanding enterprise technical architecture and implementation
- Tech - Understanding of APIs/JS/analytics
- Business / Tech - Use of enterprise platforms like Business Intelligence (BI) / SaaS platforms like CRM (Salesforce, Hubspot), support (Zendesk, Intercom, Freshdesk), Billing (Chargebee, Stripe, Quickbooks), etc.
- International Customer exposure – Talking to industry leaders
What Makes You The Right Fit
- Any experinece where you have done some Customer facing role.
- Is hands on with BI tools. (good to have)
- Has an understanding of the B2B SaaS ecosystem & tools usually companies use.
- Strong communication and interpersonal skills, both written and verbal; This is a must have since we have an international customer base that you will be working with.
- Undergraduate degree (BE/B.Tech) in Computer Science or Information Technology
What This Is Not
- This is NOT a 9 to 5 job.
- We don't offer or encourage any hierarchical structure.
Compensation
- Among the best in the industry.
- Cash, Incentives
Why CustomerSuccessBox?
CustomerSuccessBox is the leading AI powered Enterprise Customer Success platform. It helps global B2B SaaS businesses to get to 130%+ MRR Retention, unlock 3X upsell opportunities and double LTV.
In SaaS, 95% of the Lifetime value (LTV) is locked in as ‘Future’ Recurring Revenue. BUT businesses don't know who will Renew / Buy-more / At-Risk until it’s too LATE.
CustomerSuccessBox technology tracks real time product adoption and customer engagement. It’s AI Powered ‘Early Warning System’ uncovers the blind spots for Proactive Interventions. It's advanced automation leads to a faster time to value, higher product adoption and reduced cost of customer success.
Leading customer-centric global enterprises such as Headset - Seattle, Aislelabs - Toronto, Locus - Bangalore and Raken - San Diego.
People and Culture
CustomerSuccessBox is a B2B SaaS customer success platform, Venture backed (https://inc42.com/buzz/customersuccessbox-funding-pi-ventures-axilor/) by pi Ventures and Axilor in venture funding. CustomerSuccessBox is founded and run by CEO, Puneet Kataria, recognized by LinkedIn as a Global Top Voice of 2019.
At CustomerSuccessBox, you will become part of a passionate team that works together to create value for our customers and their customers.
As a member of the CustomerSuccessBox team, you will own the problems and will enjoy both authority and accountability over deliverables. You will be rewarded for business results delivered. All the credit of the success is yours to take, but it will come with the responsibility of owning up to the failures too, we call them ‘failed experiments’.
In return, we are committed to providing you with every opportunity to learn, grow and reach the highest level of your ability and potential.
CustomerSuccessBox is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, gender, ethnicity, national origin, disability, or sexual orientation.
Shubham Vishwakarma
Full Stack Developer - Averlon
About CustomerSuccessBox
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Job Overview:
We are looking for highly motivated Sales Executives to join our US process for apprication.com. The role involves handling inbound & outbound sales calls, engaging with potential clients, and closing deals.
Candidates with strong communication skills, a proven sales track record, and US sales experience will be preferred.
Key Responsibilities:
Engage & Qualify Leads: Speak with US-based businesses, understand their requirements.
Sales & Closure: Handle objections, provide customized solutions, and close deals efficiently.
Follow-ups & Relationship Building: Maintain regular follow-ups with potential customers via calls, emails, and messages.
Achieve Sales Targets: Work towards monthly and quarterly sales goals with a strong result-driven approach.
CRM Management: Maintain detailed records of customer interactions, follow-ups, and sales closures in the CRM system.
Market Insights: Stay updated on industry trends, competitors, and new sales techniques to optimize conversions.
Required Skills & Qualifications:
✅ 3+ years of experience in US Sales / International BPO (mandatory)
✅ Proven experience in sales closures
✅ Strong communication skills in English (verbal & written)
✅ Ability to handle objections & negotiate effectively
✅ Confidence in handling US clients & overcoming cultural differences
✅ Ability to work in a target-driven environment
✅ Flexibility to work in US time zones (Night Shift)
Apply Now! If you have the skills and experience to succeed in this role, we want to hear from you.
MongoDB
NodeJS (Node.js)
Angular (2+)
React.jsDelivery Solutions is a Retail eCommerce OXM Platform that provides retailers with out-of-the-box solutions to power Same-Day Delivery, Curbside, In-Store Pickup, Shipping, and Post Purchase experiences. We are trusted with some of the biggest names in multiple verticals of retail like Sephora, AT&T, Footlocker, Michael's, Office Depot, GameStop, Total Wine, Sally Beauty, Abercrombie & Fitch Co. Belk, Loblaw, Vineyard Vines etc.
Our SAAS-based solution is highly flexible and interacts seamlessly with E-commerce properties, OMS, WMS, and POS systems for a highly scalable experience and a delighted customer base.
Delivery Solutions is a wholly-owned subsidiary of UPS | We are a certified Great Places To Work Company
Role: Senior Software Engineer - MEAN Stack
Reports to: Team Lead
Division/Department: Product
Work Location: India - Remote / Pune
We are seeking highly skilled and experienced Senior Software Engineers to join our SaaS company. As a Senior Software Engineer, you will play a pivotal role in the development and enhancement of our cutting-edge software products. You will work closely with cross-functional teams to design, develop, and deploy scalable software solutions using the MEAN stack (MongoDB, Express.js, Angular, Node.js) and related technologies.
Responsibilities:
- Collaborate with product managers, designers, and other stakeholders to define software requirements and translate them into technical specifications.
- Design and develop robust and scalable software solutions using the MEAN stack and other relevant technologies.
- Take ownership of feature development and deliver high-quality code on time.
- Participate in code reviews to ensure code quality and adherence to coding standards.
- Troubleshoot and debug software issues, and identify and implement effective solutions.
- Collaborate with DevOps teams to ensure smooth deployment and operation of software applications.
- Stay up-to-date with the latest industry trends, tools, and technologies and make recommendations for process improvements.
Qualifications:
- Bachelor's degree in Computer Science, Software Engineering, or a related field. (Master's degree preferred)
- 4+ years of hands-on experience in MEAN stack development, including MongoDB, Express.js, Angular (version 2 or higher), and Node.js.
- Proven experience working in a product-based company, delivering software solutions to customers.
- Strong understanding of Agile methodologies and Agile development practices.
- Proficient in front-end technologies such as Angular, HTML, CSS, and responsive design principles.
- Solid understanding of back-end technologies including Node.js, RESTful APIs, and server-side frameworks.
- Experience with cloud platforms, specifically AWS, and familiarity with related services.
- Knowledge of JSON, Kibana, JIRA, and Jenkins is a plus.
- Strong problem-solving skills and the ability to work independently as well as in a team.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
Role Description:
Do you like to get people’s attention with visuals?
At Astra, we're looking for a graphic designer who likes to show off their creative flair and communicate to the world with their designs. This role will be dynamic, including understanding the design needs, developing visual concepts, and revising feedback-based designs.
About us:
Astra Security is a privately held U.S. & India-based company. Backed by Techstars, Astra offers a Pentest Platform, which emulates hacker behavior & helps organizations become proactively secure.
Astra's Pentest Platform helps organizations proactively uncover vulnerabilities in their applications and comply with various security standards. The Pentest Platform has uncovered 100,000+ vulnerabilities in customer applications. Astra's Website Protection suite stops one million+ threats on its customers' web applications daily. To offer a homogenous experience to its customers, Astra Security incorporates cutting-edge solutions that are easy to comprehend and tailor-made to suit any business requirement.
The company has earned several accolades, including ‘The Most Innovative Security Company’ by Prime Minister Narendra Modi at the Global Conference on Cyber Security, one of the top 50 emerging cybersecurity companies at ‘Emerge 50’ by NASSCOM, the French Tech Ticket under which Astra Security got rewarded by the President of France under the La French Tech program. In 2021, Astra Security was also named as a CyberTech100 company. Astra is a trusted security partner to well-known brands like Vodafone, Lynas, Kotak Securities, Unilever, NIIT, TEDx, Muthoot, Ford, etc.
Roles & Responsibilities:
- Work with the marketing team to understand the requirements & conceptualize them into designs.
- Designing landing page wireframes & elements
- Creating feature banner images & infographics for the blog
- Designing e-books & brochures
- Designing Social Media creatives (Images, GIFs, and carousels)
- Designing email newsletters & header images
- Designing product mockups & social creatives for product features
- Editing live-action videos (Adding intro, outro, title cards, sections, & animations)
- Creating short, engaging animated videos for social media/YouTube
- Creating mobile responsive designs for landing pages
- Design branded presentation themes for the sales/marketing teams to use
- Work with the marketing and frontend developer on the feedback shared and amend design changes.
- Work & come up with design guidelines for the brand
Requirements for the role:
- 1-4 years of graphic design experience in B2B SaaS marketing
- Effective communication skills and attention to detail
- Strong understanding of design principles, processes, aesthetics, typography, imagery, and color theory.
- Someone who's friendly, collaborative, comfortable with receiving direction, working autonomously, and eager to learn.
- Willingness to work in a remote setup
- Proficient in design tools such as Figma, Adobe (Photoshop/Illustrator, After Effects, & Premier Pro), Canva, and Spline/Sketch.
- Project management skills and ability to meet deadlines
- A degree in Design, Fine Arts, or a related field is a plus.
Benefits of joining the Astra squad:
- Adrenalin rush of being a part of a growing company
- Fully remote & agile working environment
- A wholesome opportunity in a fast-paced environment where you get to build things from scratch, and influence product design decisions
- Holistic understanding of SaaS and enterprise cloud security business
- Opportunity to engage and collaborate with
- Annual trips to beaches or mountains
- Open and supportive culture
Where: Hyderabad/ Bengaluru, India (Hybrid Mode 3 Days/Week in Office)
Job Description:
- Collaborate with stakeholders to develop a data strategy that meets enterprise needs and industry requirements.
- Create an inventory of the data necessary to build and implement a data architecture.
- Envision data pipelines and how data will flow through the data landscape.
- Evaluate current data management technologies and what additional tools are needed.
- Determine upgrades and improvements to current data architectures.
- Design, document, build and implement database architectures and applications. Should have hands-on experience in building high scale OLAP systems.
- Build data models for database structures, analytics, and use cases.
- Develop and enforce database development standards with solid DB/ Query optimizations capabilities.
- Integrate new systems and functions like security, performance, scalability, governance, reliability, and data recovery.
- Research new opportunities and create methods to acquire data.
- Develop measures that ensure data accuracy, integrity, and accessibility.
- Continually monitor, refine, and report data management system performance.
Required Qualifications and Skillset:
- Extensive knowledge of Azure, GCP clouds, and DataOps Data Eco-System (super strong in one of the two clouds and satisfactory in the other one)
- Hands-on expertise in systems like Snowflake, Synapse, SQL DW, BigQuery, and Cosmos DB. (Expertise in any 3 is a must)
- Azure Data Factory, Dataiku, Fivetran, Google Cloud Dataflow (Any 2)
- Hands-on experience in working with services/technologies like - Apache Airflow, Cloud Composer, Oozie, Azure Data Factory, and Cloud Data Fusion (Expertise in any 2 is required)
- Well-versed with Data services, integration, ingestion, ELT/ETL, Data Governance, Security, and Meta-driven Development.
- Expertise in RDBMS (relational database management system) – writing complex SQL logic, DB/Query optimization, Data Modelling, and managing high data volume for mission-critical applications.
- Strong grip on programming using Python and PySpark.
- Clear understanding of data best practices prevailing in the industry.
- Preference to candidates having Azure or GCP architect certification. (Either of the two would suffice)
- Strong networking and data security experience.
Awareness of the Following:
- Application development understanding (Full Stack)
- Experience on open-source tools like Kafka, Spark, Splunk, Superset, etc.
- Good understanding of Analytics Platform Landscape that includes AI/ML
- Experience in any Data Visualization tool like PowerBI / Tableau / Qlik /QuickSight etc.
About Us
Gramener is a design-led data science company. We build custom Data & AI solutions that help solve complex business problems with actionable insights and compelling data stories. We partner with enterprise data and digital transformation teams to improve the data-driven decision-making culture across the organization. Our open standard low-code platform, Gramex, rapidly builds engaging Data & AI solutions across multiple business verticals and use cases. Our solutions and technology have been recognized by analysts such as Gartner and Forrester and have won several awards.
We Offer You:
- a chance to try new things & take risks.
- meaningful problems you'll be proud to solve.
- people you will be comfortable working with.
- transparent and innovative work environment.
To know more about us visit Gramener Website and Gramener Blog.
If anyone looking for the same, kindly share below mentioned details.
Total Experience:
Relevant Experience:
Notice Period:
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ECTC:
Current Location:
hiringalerts
PlanetSpark is Hiring for Sales Role.
Job Title : Business Development Associate
Location : Gurgaon
Working : Work from office (WFO )
Industry : Ed Tech
Functional Area : INSIDE SALES
Shift: Day Shift/Night Shift (Optional)
Roles & Responsibilities :
A Business Development Associate is responsible for generating new business opportunities and building relationships with potential clients through a variety of sales and marketing activities.
Responsibilities:
● Conducting product demos and presentations to potential clients, answering their questions and addressing any concerns they may have.
● Building and maintaining relationships with clients and partners through regular communication and follow-up, providing ongoing support and assistance as needed.
● Intensely following up with the prospects and closing the sales within the sales cycle.
● Diligently communicating and priming the lead through channels like email, and calls.
●Creating and maintaining accurate and up-to-date records of all sales activities, including leads, contacts, and opportunities in the company's CRM system.
● Achieving the monthly targets while completing all the input metrics targets.
Hiring Criteria
During 1-month training – INR 21,428 per month (fixed) + incentives
After training – INR 6.5 LPA (4.1 LPA Fixed + 2.4 LPA Variable)
Skill Required - Excellent Communication
Exp Required : 6 Months -2 Years ( fresher also welcome)
Minimum Education : Graduation
2018,2019,2020,2021,2022
Important Criteria -
Willing to work 6 days a week.
Willing to work in a Start-up (High Intensive learning and Rapid
Growing atmosphere)
Job Location – Gurgaon
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Key Responsibilities:
- To generate lead opportunities.
- Manage, nurture and convert leads into sales opportunities.
- Identify strong potential prospects using initiative and creativity.
- Make outgoing calls to develop new business
- Research, track, maintain and update leads
- Develop a strong knowledge of the company’s products and services in order to facilitate the sales process
HTML/CSS
JavascriptAngular (2+)
AngularJS (1.x)Tech Lead – Software Development
Tech Lead will be responsible for development and project delivery. She will also provide technical and team leadership through coaching and mentorship.
Job Responsibilities:
- Guide team development efforts towards successful project delivery
- Provide technical leadership to teammates through coaching and mentorship
- Maintain high standards of software quality within the team by establishing and coaching team member in best practices in development
- Collaborate with other software developers, business analysts and software architects to plan, design, develop, test, and maintain web- and desktop-based business applications built on new and legacy technologies.
- Assist in the collection and documentation of user’s requirements, development of user stories, estimates and work plans
- Design, develop, and unit test applications in accordance with established standards
- Participate in peer-reviews of solution designs and related code
- Package and support deployment of releases
- Analyze and resolve technical and application problems
- Assess opportunities for application and process improvement and prepare documentation of rationale to share with team members and other affected parties
- Adhere to high-quality development principles while delivering solutions on-time and on-budget
- Ensure Team member adhere to the SDLC requirements
Qualifications:
- B.E./B.Tech./MCA or equivalent
- 12+ years’ experience as a Software Developer with at least 3+ years in a similar role
- Prior experience in a technical leadership position
- Proficient with .NET/Angular/React/Node JS and SQL
- Extensive hands-on Experience in ASP.Net Core, MVC.
- Excellent understanding of database tuning, design, optimization, and scaling using MS SQL and NoSQL databases
- In-depth knowledge and experience with developing web applications with service-oriented framework, Microservices and Rest APIs
- Extensive experience designing and developing enterprise grade software
- Experience with source control management systems and continuous integration/deployment environments
- Experience with agile development methodologies including Kanban and Scrum
- Experience with multi-threading and concurrency
- Experience with debugging, performance profiling and optimization
- Comprehensive understanding of object-oriented and service-oriented application development techniques and theories
Job Description
If you are creative and enthusiastic about arts, technology, and business, you are at the right place to learn and grow the business and branding elements.
Analyst/Consultant is a position where you will have an opportunity to learn and grow at a fast pace and challenging environment. You must possess outstanding written and oral communication skills and should be very enthusiastic in the arts.
Job Description/ Key Responsibilities:
- Understand product specifications and user psychology
- Play an UX advocate role for entire organization
- Facilitate the clients product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products
- Find creative ways to solve UX problems (e.g. usability, findability)
- Translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences
- Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces
- Identify design problems and devise elegant solutions
- Create user-centered designs by considering market analysis, customer feedback, technical constraints/opportunities and usability findings
- Design the UI architecture, interface, and interaction flows for on-device software applications for a variety of screen sizes and interaction models
- Meeting clients and running workshops to find best solutions for their products
- Translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences
- Facilitate the clients product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products
- Find creative ways to solve UX problems (e.g. usability, findability)
- Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces
- Identify design problems and devise elegant solutions
- Make strategic design and user-experience decisions related to core, and new, functions and features
- Work closely with the business team to develop user scenarios, storyboards, and high-level requirements
- Analyze user interface problems and create on-brand design solutions that meet measurable business goals and requirements
- Create user-centered designs by considering market analysis, customer feedback, technical constraints/opportunities and usability findings
- Design the UI architecture, interface, and interaction flows for on-device software applications for a variety of screen sizes and interaction models
- Communicate design ideas and prototypes to developers
- Keeping abreast of competitor products and industry trends
Key Requirements
- Knowledge of Photoshop, Illustrator, Adobe XD, Invision, Sketch, Power point etc.
- A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns
- Ability to iterate designs and solutions efficiently and intelligently
- A clear understanding of the importance of user-centered design and design thinking
- Passionate about resolving user pain points through great design
- Proficient in design software
- Knowledge of HTML/CSS; JavaScript is a plus
- Outstanding written and oral communication skills
- Creative thinking and logical abilities
- Self-motivated and ability to work with minimal supervision
This role will be Marketing Lead at WarehouseNow and is expected to do the following
- Develop innovative growth hacks to drive user growth and engagement on digital properties via all channels and marketing programs
- Create and execute playbook for introducing users to new and existing features and offerings through in-app communications, campaigns other key-communication opportunities, and thereby drive retention, engagement
- Understand the various components and drivers of growth, along with trends (such as traffic, conversion, user engagement, and repeat behavior) and create actionable programs leading to user growth
- Analyze user journeys to provide actionable insights and recommendations followed by quick experimentation via A|B testing routes on traffic/funnel enhancement to derive immediate impact on KPIs
- Work closely with a range of cross-functional teams—product, sales, design and content-to fuel product adoption, develop go-to-market strategy and drive launches for our products
- Should be able to flex with business needs: copywriting, optimizing onboarding conversions, content strategies, email/push, distribution activities
- Analyse and present reports to multiple stakeholders
What specific skills and traits should this person possess?
- 3+ years of experience in marketing, growth or program management or related roles
- Understanding of data flow, data funnels, and how to assess user behavior with data and find actionable insights
- Hands-on experience with tools such as Google Analytics, Firebase, etc.
- Excellent verbal and written communication skills: Ability to have deep empathy for users and to adapt how you communicate to best reach and engage your audience
- Strong interpersonal skills to manage and work with multiple teams and stakeholders
- Demonstrated strength in strategic thinking/market analysis /competitive analysis
- Bonus: Prior experience in a B2C Company or Marketing Tech Company
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon