If you are passionate about your data and analytics, love integrating SaaS platforms, and enjoy talking to customers, you'll have a great time here at CutsomerSuccessBox! We recognize both the opportunities and the challenges that come along.
We're looking for a great Implementation Engineer to assist our customers in integrating with 3rd party tools, help them get the data via APIs, JavaScripts or other analytics tools so that the customers can start getting value from CustomerSuccessBox (CSB) product. This is a great role for someone who loves data & to build their career in Customer Success domain & work with the world-class team.
Implementation Engineer’s role is a key part of the Product & Customer Success team. As an Implementation Engineer, you will be responsible for guiding customers in getting the data from various 3rd party tools & make sure you are helping the Customer Success team to onboard customers. You will act as a trusted advisor. You will become an integral part of the company and our customers.
Your Primary Responsibilities
- Understand Customer Operations Tech Stack. What platforms are they using for CRM, Support, Billing, Analytics, etc)
- Handhold customer in syncing all the data sources with CSB. Many of which are pre build native integrations which are activated by a simple click through flow.
- Devising smart engineering solutions for each customer's unique enterprise stack (CRM/Billing/Support/Analytics).
- You will get opportunities to learn & develop on different technologies and platforms.
- Understand the business requirement as to prioritize data sources and objects.
- Conduct workshops with customers to break the requirement in smaller & achievable format.
- Create an implementation framework to capture and decide what are all the data that is required
- Plan meetings with customers & their developers to understand how their data is structured. Consult them the best practices of sending that data to CSB.
- You will always be connected to the CSB technical team, so that you can leverage them to drive customer implementation.
- Resolve customer issues, with or without collaboration with other teams;
- Build strong customer relationships by maintaining high levels of engagement and communication.
- Collaborate on creating best practices guide for developers, Update API documentation & update & maintain the Integration documentation.
- Work with CustomerSuccess Team to share insights with customers & prepare Customised reports on BI tools
- Pass Feedback to Product Management
- Work with the Support & CustomerSuccess team to coordinate and prioritize open items.
What experience will you gain?
- Tech – Learning about huge enterprises tech stack
- Tech – Understanding enterprise technical architecture and implementation
- Tech - Understanding of APIs/JS/analytics
- Business / Tech - Use of enterprise platforms like Business Intelligence (BI) / SaaS platforms like CRM (Salesforce, Hubspot), support (Zendesk, Intercom, Freshdesk), Billing (Chargebee, Stripe, Quickbooks), etc.
- International Customer exposure – Talking to industry leaders
What Makes You The Right Fit
- Any experinece where you have done some Customer facing role.
- Is hands on with BI tools. (good to have)
- Has an understanding of the B2B SaaS ecosystem & tools usually companies use.
- Strong communication and interpersonal skills, both written and verbal; This is a must have since we have an international customer base that you will be working with.
- Undergraduate degree (BE/B.Tech) in Computer Science or Information Technology
What This Is Not
- This is NOT a 9 to 5 job.
- We don't offer or encourage any hierarchical structure.
Compensation
- Among the best in the industry.
- Cash, Incentives
Why CustomerSuccessBox?
CustomerSuccessBox is the leading AI powered Enterprise Customer Success platform. It helps global B2B SaaS businesses to get to 130%+ MRR Retention, unlock 3X upsell opportunities and double LTV.
In SaaS, 95% of the Lifetime value (LTV) is locked in as ‘Future’ Recurring Revenue. BUT businesses don't know who will Renew / Buy-more / At-Risk until it’s too LATE.
CustomerSuccessBox technology tracks real time product adoption and customer engagement. It’s AI Powered ‘Early Warning System’ uncovers the blind spots for Proactive Interventions. It's advanced automation leads to a faster time to value, higher product adoption and reduced cost of customer success.
Leading customer-centric global enterprises such as Headset - Seattle, Aislelabs - Toronto, Locus - Bangalore and Raken - San Diego.
People and Culture
CustomerSuccessBox is a B2B SaaS customer success platform, Venture backed (https://inc42.com/buzz/customersuccessbox-funding-pi-ventures-axilor/) by pi Ventures and Axilor in venture funding. CustomerSuccessBox is founded and run by CEO, Puneet Kataria, recognized by LinkedIn as a Global Top Voice of 2019.
At CustomerSuccessBox, you will become part of a passionate team that works together to create value for our customers and their customers.
As a member of the CustomerSuccessBox team, you will own the problems and will enjoy both authority and accountability over deliverables. You will be rewarded for business results delivered. All the credit of the success is yours to take, but it will come with the responsibility of owning up to the failures too, we call them ‘failed experiments’.
In return, we are committed to providing you with every opportunity to learn, grow and reach the highest level of your ability and potential.
CustomerSuccessBox is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, gender, ethnicity, national origin, disability, or sexual orientation.

About CustomerSuccessBox
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- Create personas through user research and data
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Adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.
Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.
Job Description
We are looking for an experienced Backend and Data Developer with expertise in Java, SQL, BigQuery development working on public clouds, mainly GCP. As a Senior Data Developer, you will play a vital role in designing, building, and maintaining robust systems to support our data analytics. This position offers the opportunity to work on complex services, collaborating closely with cross-functional teams to drive successful project delivery.
Responsibilities:
Development and maintenance of data pipelines and automation scripts with Python.
Creation of data queries and optimization of database processes with SQL.
Use of bash scripts for system administration, automation and deployment processes.
Database and cloud technologies.
Managing, optimizing and querying large amounts of data in an Exasol database (prospectively Snowflake).
Google Cloud Platform (GCP): Operation and scaling of cloud-based BI solutions, in particular.
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Cloud Functions: Development of serverless functions for data processing and automation.
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Cloud Secret Manager: Secure storage and management of sensitive access data and API keys.
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Cloud Storage: Storage and management of structured and unstructured data.
Cloud monitoring: monitoring the performance and stability of cloud-based applications.
Data visualization and reporting.
Creation of interactive dashboards and reports for the analysis and visualization of business data with Power BI.
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Minimum of 4-6 years of experience in backend development, with strong expertise in BigQuery, Python and MongoDB or SQL.
Strong knowledge of database design, querying, and optimization with SQL and MongoDB and designing ETL and orchestration of data pipelines.
Expierience of minimum of 2 years with at least one hyperscaler, in best case GCP.
Combined with cloud storage technologies, cloud monitoring and cloud secret management
Excellent communication skills to effectively collaborate with team members and stakeholders.
Nice-to-Have:
Knowledge of agile methodologies and working in cross-functional, collaborative teams.
Skills & Requirements
SQL, BigQuery, GCP, Python, MongoDB, Exasol, Snowflake, Bash scripting, Airflow, Cloud Functions, Cloud Scheduler, Cloud Secret Manager, Cloud Storage, Cloud Monitoring, ETL, Data Pipelines, Power BI, Database Optimization, Cloud-Based BI Solutions, Data Processing, Data Automation, Agile Methodologies, Cross-Functional Collaboration.
The Business Development Manager will be responsible for identifying and pursuing new business opportunities, building and maintaining strong relationships with clients, and driving revenue growth. The ideal candidate is a strategic thinker with a proven track record of success in business development and sales.
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Conduct market research to identify new trends, opportunities, and competitive activities.
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Stay up-to-date with industry trends and competitors to identify new business opportunities and potential partnerships.
Provide feedback to senior management on market trends, competition, and customer feedback to help shape the company's strategic direction.
Qualifications:
Bachelor's degree in Business, Marketing, or a related field. MBA is a plus.
Proven experience as a Business Development Manager, Sales Manager, or similar role.
Strong understanding of the market, industry trends, and competitive landscape.
Excellent communication, negotiation, and presentation skills.
Ability to build and maintain relationships with clients and stakeholders.
Strong problem-solving skills and the ability to think strategically.
Proficiency in CRM software and Microsoft Office Suite.
Self-motivated, goal-oriented, and able to work independently as well as part of a team.
Customer Support Executive
Homes247.in is seeking active and cheerful Female Customer Support Executives for our Bangalore Branch. The candidates must have excellent communication skills and persuasive skills.
Be a part of India's Favourite Real Estate Portal and scale up your career with the best.
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PUC/ Any Degree
1-3 years experience
Leadership
Pleasant Personality & Voice
Enthusiasm
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Contact potential or existing customers to inform them about multiple projects and service
Good knowledge about the locations in Bangalore is preferred
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PAY-SCALE - BEST IN INDUSTRY
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- Custom UI Changes with the usage of Web Technologies such as DOM, and HTML changes.
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- Create and manage scripts and workflow.
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- 3+ years proven work experience as a Mobile developer.
- Experience using web services (HTTP, REST, SOAP) using JSON, API and API Framework) .
- Good knowledge of object-oriented design patterns and Multi-threading concepts
- Good knowledge of the SQLite database and the Google Play Services like Push Notifications (fcm/sns)
- Strong mobile UI design (multi-screen resolutions), coding, support and maintenance
- Knowledge of HTML5, Bootstrap, JavaScript,
- Experience with third-party libraries and APIs (like Facebook, Twitter, etc.)
- Proficient iOS and Android mobile app experience are a plus
- In-depth knowledge of at least two Framework/Libraries like React Native / Ionic / Framework7 / Aurelia / PhoneGap / Flutter and angular / react / vue / Mobile Angular UI/ Kendo UI.
- Knowledge of bench marking and optimization
- Mandatory : self sufficient developer and must have prior experience of hybrid development [atleast 3 projects]
Primary responsibilities :
Screening / Conducting interviews with engineering talent to :
1. Assess English communication skills (verbal and written)
2. Negotiating rates
3. Assess resumes, ensuring they meet Turing's standards
4. Keep a tight communication loop with software engineering candidates and maintaining
relationships with high-quality engineering talent.
5. Keeping candidates- info updated in Turing's platform.
6. Providing feedback and following up with candidates.
7. Monitor, audit, and grow Turing's engineering pipeline.
8. Working with the Vetting Operations team to refine Turing's outreach strategy and vetting process.
9. Identify, reach-out, and attract relevant professionals to drive the strategic growth of Turing's
engineering pipeline by working closely with engineering, sales, and matching teams to prioritize
sourcing strategy.
Experience:
Must have:
1. Experience in talent support roles is essential
2. Customer service experience and or HR experience.
3. Outstanding written and verbal communication skills, as well as perfect grammar and command of the English language.
4. Hungry for career growth
Hours : Must be willing to work i n South Asian time zones. Most of our engineers are from South
America, Europe, Africa, and South Asia. In order to get on calls with them, they'd need to be able to work between UTC-5 to UTC+5. Calls usually happen between 3:30 PM - 00:30 am in Indian
Timings.
Nice to have:
1. At l east 2 years of experience sourcing or recruiting technical talent with a proven track record of success. Knowledge and experience of the recruiting cycle.
2. Engineering Degree preferred
3. Previous remote working experience
4. An eye for talent and a strong understanding of the differences i n knowledge and expertise
between highly-skilled developers and average talent.
5. Formal or informal experience teaching English preferred
Key qualities:
1. Great English speaker :
- The ability to assess other peoples English communications skills
- Grammar
- Vocabulary
- Accent
- Diction
- The ability to express and communicate complex information clearly and effectively.
- The person would get on a video call, onboarding engineers to the platform.
2. Persuasive and empathetic :
- Some engineers aren't completely sold on joining Turing yet, and so this person would need to
explain the benefits of joining the Turing platform.
- This person would need to provide developer support over emails.
- Conflict resolution
- Create an inviting atmosphere, make the developer feel comfortable.
3. Can negotiate :
- If the engineer's salary ask is too high, the engineer would not be hired by us or our clients.
Therefore, this person would need to set the right expectations for a win-win solution here.
- We have a negotiation script that recommends how much each person should be paid based on
location, and the person can use this to negotiate.
4. Team Work :
- Ability to work under pressure and adhere to tight deadlines while keeping quality.
- Ability to communicate clearly and constantly with teams via Slack and other collaboration tools.
5. Process-driven/methodical :
- Strong attention to detail.
- Problem solver and can easily identify areas of improvement
Our team will be in touch if your qualifications match our needs for this role. Thanks again for considering us in your career.

