If you are passionate about your data and analytics, love integrating SaaS platforms, and enjoy talking to customers, you'll have a great time here at CutsomerSuccessBox! We recognize both the opportunities and the challenges that come along.

We're looking for a great Implementation Engineer to assist our customers in integrating with 3rd party tools, help them get the data via APIs, JavaScripts or other analytics tools so that the customers can start getting value from CustomerSuccessBox (CSB) product. This is a great role for someone who loves data & to build their career in Customer Success domain & work with the world-class team.

Implementation Engineer’s role is a key part of the Product & Customer Success team. As an Implementation Engineer, you will be responsible for guiding customers in getting the data from various 3rd party tools & make sure you are helping the Customer Success team to onboard customers. You will act as a trusted advisor. You will become an integral part of the company and our customers.

Your Primary Responsibilities

Understand Customer Operations Tech Stack. What platforms are they using for CRM, Support, Billing, Analytics, etc)
Handhold customer in syncing all the data sources with CSB. Many of which are pre build native integrations which are activated by a simple click through flow.
Devising smart engineering solutions for each customer's unique enterprise stack (CRM/Billing/Support/Analytics).
You will get opportunities to learn & develop on different technologies and platforms.
Understand the business requirement as to prioritize data sources and objects.
Conduct workshops with customers to break the requirement in smaller & achievable format.
Create an implementation framework to capture and decide what are all the data that is required
Plan meetings with customers & their developers to understand how their data is structured. Consult them the best practices of sending that data to CSB.
You will always be connected to the CSB technical team, so that you can leverage them to drive customer implementation.
Resolve customer issues, with or without collaboration with other teams;
Build strong customer relationships by maintaining high levels of engagement and communication.
Collaborate on creating best practices guide for developers, Update API documentation & update & maintain the Integration documentation.
Work with CustomerSuccess Team to share insights with customers & prepare Customised reports on BI tools
Pass Feedback to Product Management
Work with the Support & CustomerSuccess team to coordinate and prioritize open items.

What experience will you gain?

Tech – Learning about huge enterprises tech stack
Tech – Understanding enterprise technical architecture and implementation
Tech - Understanding of APIs/JS/analytics
Business / Tech - Use of enterprise platforms like Business Intelligence (BI) / SaaS platforms like CRM (Salesforce, Hubspot), support (Zendesk, Intercom, Freshdesk), Billing (Chargebee, Stripe, Quickbooks), etc.
International Customer exposure – Talking to industry leaders

What Makes You The Right Fit

Any experinece where you have done some Customer facing role.
Is hands on with BI tools. (good to have)
Has an understanding of the B2B SaaS ecosystem & tools usually companies use.
Strong communication and interpersonal skills, both written and verbal; This is a must have since we have an international customer base that you will be working with.
Undergraduate degree (BE/B.Tech) in Computer Science or Information Technology

What This Is Not

This is NOT a 9 to 5 job.
We don't offer or encourage any hierarchical structure.

Compensation

Among the best in the industry.
Cash, Incentives

Why CustomerSuccessBox?

CustomerSuccessBox is the leading AI powered Enterprise Customer Success platform. It helps global B2B SaaS businesses to get to 130%+ MRR Retention, unlock 3X upsell opportunities and double LTV.

In SaaS, 95% of the Lifetime value (LTV) is locked in as ‘Future’ Recurring Revenue. BUT businesses don't know who will Renew / Buy-more / At-Risk until it’s too LATE.

CustomerSuccessBox technology tracks real time product adoption and customer engagement. It’s AI Powered ‘Early Warning System’ uncovers the blind spots for Proactive Interventions. It's advanced automation leads to a faster time to value, higher product adoption and reduced cost of customer success.

Leading customer-centric global enterprises such as Headset - Seattle, Aislelabs - Toronto, Locus - Bangalore and Raken - San Diego.

People and Culture

CustomerSuccessBox is a B2B SaaS customer success platform, Venture backed (https://inc42.com/buzz/customersuccessbox-funding-pi-ventures-axilor/) by pi Ventures and Axilor in venture funding. CustomerSuccessBox is founded and run by CEO, Puneet Kataria, recognized by LinkedIn as a Global Top Voice of 2019.

At CustomerSuccessBox, you will become part of a passionate team that works together to create value for our customers and their customers.

As a member of the CustomerSuccessBox team, you will own the problems and will enjoy both authority and accountability over deliverables. You will be rewarded for business results delivered. All the credit of the success is yours to take, but it will come with the responsibility of owning up to the failures too, we call them ‘failed experiments’.

In return, we are committed to providing you with every opportunity to learn, grow and reach the highest level of your ability and potential.

CustomerSuccessBox is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, gender, ethnicity, national origin, disability, or sexual orientation.

Understand Customer Operations Tech Stack. What platforms are they using for CRM, Support, Billing, Analytics, etc)
Handhold customer in syncing all the data sources with CSB. Many of which are pre build native integrations which are activated by a simple click through flow.
Devising smart engineering solutions for each customer's unique enterprise stack (CRM/Billing/Support/Analytics).
You will get opportunities to learn & develop on different technologies and platforms.
Understand the business requirement as to prioritize data sources and objects.
Conduct workshops with customers to break the requirement in smaller & achievable format.
Create an implementation framework to capture and decide what are all the data that is required
Plan meetings with customers & their developers to understand how their data is structured. Consult them the best practices of sending that data to CSB.
You will always be connected to the CSB technical team, so that you can leverage them to drive customer implementation.
Resolve customer issues, with or without collaboration with other teams;
Build strong customer relationships by maintaining high levels of engagement and communication.
Collaborate on creating best practices guide for developers, Update API documentation & update & maintain the Integration documentation.
Work with CustomerSuccess Team to share insights with customers & prepare Customised reports on BI tools
Pass Feedback to Product Management
Work with the Support & CustomerSuccess team to coordinate and prioritize open items.

What experience will you gain?

Tech – Learning about huge enterprises tech stack
Tech – Understanding enterprise technical architecture and implementation
Tech - Understanding of APIs/JS/analytics
Business / Tech - Use of enterprise platforms like Business Intelligence (BI) / SaaS platforms like CRM (Salesforce, Hubspot), support (Zendesk, Intercom, Freshdesk), Billing (Chargebee, Stripe, Quickbooks), etc.
International Customer exposure – Talking to industry leaders

What Makes You The Right Fit

Any experinece where you have done some Customer facing role.
Is hands on with BI tools. (good to have)
Has an understanding of the B2B SaaS ecosystem & tools usually companies use.
Strong communication and interpersonal skills, both written and verbal; This is a must have since we have an international customer base that you will be working with.
Undergraduate degree (BE/B.Tech) in Computer Science or Information Technology

What This Is Not

This is NOT a 9 to 5 job.
We don't offer or encourage any hierarchical structure.

Compensation

Among the best in the industry.
Cash, Incentives

Why CustomerSuccessBox?

CustomerSuccessBox is the leading AI powered Enterprise Customer Success platform. It helps global B2B SaaS businesses to get to 130%+ MRR Retention, unlock 3X upsell opportunities and double LTV.

In SaaS, 95% of the Lifetime value (LTV) is locked in as ‘Future’ Recurring Revenue. BUT businesses don't know who will Renew / Buy-more / At-Risk until it’s too LATE.

Leading customer-centric global enterprises such as Headset - Seattle, Aislelabs - Toronto, Locus - Bangalore and Raken - San Diego.

People and Culture

At CustomerSuccessBox, you will become part of a passionate team that works together to create value for our customers and their customers.

In return, we are committed to providing you with every opportunity to learn, grow and reach the highest level of your ability and potential.

Users love Cutshort

Read about what our users have to say about finding their next opportunity on Cutshort.

Shubham Vishwakarma

Full Stack Developer - Averlon

I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.

Companies hiring on Cutshort

About CustomerSuccessBox

Founded :

2017

Type :

Product

Size :

20-100

Stage :

Raised funding

About

CustomerSuccessBox is an AI-powered Customer Success software that drives product adoption, enables business to grow recurring revenue, reduce churn and drive retention.

Anu Dudhat

Connect

Company social profiles

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Who are we :

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Java Full Stack Developer

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6 - 10 yrs

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J2EE

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Job Description

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Job Description

Experience in API development using Java will be a plus.

Excellent knowledge and experience in writing testable, scalable, flexible, robust and efficient web applications using JavaEE 6/7 technologies, specifically, Spring core, Spring Boot Spring Data, spring batch and JPA
Experience in successfully deploying Java-based applications in production and understanding load-balancing, authentication, and fault tolerance through Tom Cat.
Experience in database modeling (MySQL/NoSQL databases such as Mongo DB)

Knowledge of integrating with Ant, Maven, GIT and Shell scripting.
Strong backend experience to develop Data Layer using at least one of the ORM frameworks like Hibernate, JPA etc.
Strong RDBMS Skills and SQL skills. Experience in MySQL, Teradata and warehousing databases.
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• Experience with JavaScript frameworks, especially Angular is a definite plus.

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Business Development Manager

at Billeasy

1 recruiter

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Mumbai

3 - 5 yrs

₹6L - ₹10L / yr

SaaS

Sales

Customer Relationship Management (CRM)

Business Development

Job description

Job Details

Designation:- Business Development Manager

Urgently required. (NP of maximum 15 days)

Job Location:- Mumbai

Experience Required:- 3 - 5 Years as Manager

Package Offered:- Rs.600000/- to Rs.1000000/- lpa

Business Development Manager Job Description:-

Responsibilities

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Conduct research to identify new markets and customer needs
Arrange business alliances with prospective clients
Promote the company’s products/services addressing or predicting clients’ objectives
Prepare sales strategies ensuring adherence to team goals
Provide trustworthy feedback and after-sales support
Build long-term relationships with new and existing customers
Develop entry level staff into valuable salespeople
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Requirements

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Proven sales track record
Experience in customer support is a plus
Proficiency in MS Office and CRM software (e.g. Salesforce)
Proficiency in English
Market knowledge & key connections
Communication and negotiation skills
Ability to build rapport with all teams
Time management and planning skills
BSc/BA in business administration, sales or relevant field

Job description

Job Details

Designation:- Business Development Manager

Urgently required. (NP of maximum 15 days)

Job Location:- Mumbai

Experience Required:- 3 - 5 Years as Manager

Package Offered:- Rs.600000/- to Rs.1000000/- lpa

Business Development Manager Job Description:-

Responsibilities

Develop a growth strategy focused both on financial gain and customer satisfaction
Conduct research to identify new markets and customer needs
Arrange business alliances with prospective clients
Promote the company’s products/services addressing or predicting clients’ objectives
Prepare sales strategies ensuring adherence to team goals
Provide trustworthy feedback and after-sales support
Build long-term relationships with new and existing customers
Develop entry level staff into valuable salespeople
Build a strong sales division that can across different sectors

Requirements

Proven working experience as a business development manager, sales head or a relevant role
Proven sales track record
Experience in customer support is a plus
Proficiency in MS Office and CRM software (e.g. Salesforce)
Proficiency in English
Market knowledge & key connections
Communication and negotiation skills
Ability to build rapport with all teams
Time management and planning skills
BSc/BA in business administration, sales or relevant field

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Delhi, Noida, Gurugram

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₹6L - ₹7L / yr

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Desired Candidate Profile

What you need to have:

A Bachelor’s degree in Business or related field or an MBA
A minimum of 3 years’ experience in business analysis or a related field
Exceptional analytical and conceptual thinking skills
The ability to influence stakeholders and work closely with them to determine acceptable solutions
Excellent documentation skills
Fundamental analytical and conceptual thinking skills
Experience creating detailed reports and giving presentations
Competency in Microsoft applications including Word, Excel, PowerPoint and Outlook
Excellent planning, organizational and time management skills

As a Business Analyst, you will be responsible for implementing advanced strategies for gathering, reviewing and analysing data requirements.

What you will do:

Generating and distributing management reports in accurate and timely manner
Providing recommendations to update current MIS to improve reporting efficiency and consistency
Performing data analysis for generating reports on periodic basis
Providing strong reporting and analytical information support to management team
Generating both periodic and ad hoc reports as needed
Analysing business information to identify process improvements for increasing business efficiency and effectiveness
Providing customer support and assistance in issue troubleshooting and resolution
Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
Leading ongoing reviews of business processes and developing optimization strategies
Staying up-to-date on the latest process and IT advancements to automate and modernize systems
Performing requirements analysis
Documenting and communicating the results of team efforts
Effectively communicating team insights and plans to cross-functional team members and management
Gathering critical information from meetings with various stakeholders and producing useful reports
Working closely with distributors, team and managerial staff
Ensuring solutions meet business needs and requirements
Managing projects, developing project plans, and monitoring performance
Updating, implementing and maintaining procedures
Prioritizing initiatives based on business needs and requirements
Monitoring deliverables and ensuring timely completion of projects

Desired Candidate Profile

What you need to have:

A Bachelor’s degree in Business or related field or an MBA
A minimum of 3 years’ experience in business analysis or a related field
Exceptional analytical and conceptual thinking skills
The ability to influence stakeholders and work closely with them to determine acceptable solutions
Excellent documentation skills
Fundamental analytical and conceptual thinking skills
Experience creating detailed reports and giving presentations
Competency in Microsoft applications including Word, Excel, PowerPoint and Outlook
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1 video

2 recruiters

Posted by Sharyu Waghmare

Remote, Navi Mumbai, Mumbai, anywhere in india

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₹4L - ₹15L / yr

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-Strong experience with Flex CSS styling.
-Strong experience in SQLfLite & Firebase messaging is required.
-Experience in releasing Android and iOS App store

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- Close-knit, hardworking, supportive colleagues

- Challenging work

- Flat organization with no hierarchy

- If you like problem solving, and love latest technology, there are very few better places

How we are different
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Why to join us
-We provide huge learning curve. Spending 1.5-2 years with us will put you 3 years ahead in the career
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-Get mentored by the best in the industry
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-Leverage native APIs for deep integrations with both platforms.

Desired Candidate Profile:-

Culture

- Fast-paced, intellectually stimulating, steep learning, and growth

- Close-knit, hardworking, supportive colleagues

- Challenging work

- Flat organization with no hierarchy

- If you like problem solving, and love latest technology, there are very few better places

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Posted by Nairita Bhattacharyya

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Angular 9

angular 10

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Integration of Rest API’s & Sockets for real-time data feeds.
Mobile optimized UI.

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Experience in latest versions of Angular with minimum 3 years and have deployed active websites. (Preferably Angular 9 & 10)
Strong understanding of Website development and should be able to take complete ownership of it.
Strong UI/UX sense.
Knowledge of AWS would be an added advantage.

Company Summary

- At Qauntsapp we are looking for a dynamic team mate to take up a role of Angular Developer.

Responsibilities and Duties:

To develop & maintain dynamic Web App, used by thousands of traders on a daily basis
Integration of Data representation with Dynamic Charts.
Integration of Rest API’s & Sockets for real-time data feeds.
Mobile optimized UI.

Required Experience and Qualifications:

Experience in latest versions of Angular with minimum 3 years and have deployed active websites. (Preferably Angular 9 & 10)
Strong understanding of Website development and should be able to take complete ownership of it.
Strong UI/UX sense.
Knowledge of AWS would be an added advantage.

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1 - 3 yrs

₹4L - ₹5L / yr

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PHP

jQuery

We are an end-to-end online marketing & technology company with a pay-for- performance search model supported by a team with more than 10 years of experience. We are an online technology company and a group of passionate search marketers, business brains, financial marketers, web technology and online advertising experts – we create online products and marketing tools for our BSFI clients.We drive awareness, engagement and conversions for our clients. Our interactive services include - search engine marketing (SEM), search engine optimization (SEO), affiliate and social media marketing. Our design & analytics teams ensure that our clients have a captivating, memorable experience when their customers interact and engage with their brands. We work with Top brands in the insurance industry like ICICI Prudential, HDFCLife, Bajaj Allianz, Bharti Axa to name a few. Should be a coder at heart and a researcher in spirit. A software engineer with hands on experience with Programming, Creative, a trouble shooter. Should be passionate about technology and have a dream to change the status-quo and ready to change the world. Having Knowledge of social network analysis, big data algorithms and machine learning technologies would be an added advantage but not compulsory.

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