If you are passionate about your data and analytics, love integrating SaaS platforms, and enjoy talking to customers, you'll have a great time here at CutsomerSuccessBox! We recognize both the opportunities and the challenges that come along.
We're looking for a great Implementation Engineer to assist our customers in integrating with 3rd party tools, help them get the data via APIs, JavaScripts or other analytics tools so that the customers can start getting value from CustomerSuccessBox (CSB) product. This is a great role for someone who loves data & to build their career in Customer Success domain & work with the world-class team.
Implementation Engineer’s role is a key part of the Product & Customer Success team. As an Implementation Engineer, you will be responsible for guiding customers in getting the data from various 3rd party tools & make sure you are helping the Customer Success team to onboard customers. You will act as a trusted advisor. You will become an integral part of the company and our customers.
Your Primary Responsibilities
- Understand Customer Operations Tech Stack. What platforms are they using for CRM, Support, Billing, Analytics, etc)
- Handhold customer in syncing all the data sources with CSB. Many of which are pre build native integrations which are activated by a simple click through flow.
- Devising smart engineering solutions for each customer's unique enterprise stack (CRM/Billing/Support/Analytics).
- You will get opportunities to learn & develop on different technologies and platforms.
- Understand the business requirement as to prioritize data sources and objects.
- Conduct workshops with customers to break the requirement in smaller & achievable format.
- Create an implementation framework to capture and decide what are all the data that is required
- Plan meetings with customers & their developers to understand how their data is structured. Consult them the best practices of sending that data to CSB.
- You will always be connected to the CSB technical team, so that you can leverage them to drive customer implementation.
- Resolve customer issues, with or without collaboration with other teams;
- Build strong customer relationships by maintaining high levels of engagement and communication.
- Collaborate on creating best practices guide for developers, Update API documentation & update & maintain the Integration documentation.
- Work with CustomerSuccess Team to share insights with customers & prepare Customised reports on BI tools
- Pass Feedback to Product Management
- Work with the Support & CustomerSuccess team to coordinate and prioritize open items.
What experience will you gain?
- Tech – Learning about huge enterprises tech stack
- Tech – Understanding enterprise technical architecture and implementation
- Tech - Understanding of APIs/JS/analytics
- Business / Tech - Use of enterprise platforms like Business Intelligence (BI) / SaaS platforms like CRM (Salesforce, Hubspot), support (Zendesk, Intercom, Freshdesk), Billing (Chargebee, Stripe, Quickbooks), etc.
- International Customer exposure – Talking to industry leaders
What Makes You The Right Fit
- Any experinece where you have done some Customer facing role.
- Is hands on with BI tools. (good to have)
- Has an understanding of the B2B SaaS ecosystem & tools usually companies use.
- Strong communication and interpersonal skills, both written and verbal; This is a must have since we have an international customer base that you will be working with.
- Undergraduate degree (BE/B.Tech) in Computer Science or Information Technology
What This Is Not
- This is NOT a 9 to 5 job.
- We don't offer or encourage any hierarchical structure.
Compensation
- Among the best in the industry.
- Cash, Incentives
Why CustomerSuccessBox?
CustomerSuccessBox is the leading AI powered Enterprise Customer Success platform. It helps global B2B SaaS businesses to get to 130%+ MRR Retention, unlock 3X upsell opportunities and double LTV.
In SaaS, 95% of the Lifetime value (LTV) is locked in as ‘Future’ Recurring Revenue. BUT businesses don't know who will Renew / Buy-more / At-Risk until it’s too LATE.
CustomerSuccessBox technology tracks real time product adoption and customer engagement. It’s AI Powered ‘Early Warning System’ uncovers the blind spots for Proactive Interventions. It's advanced automation leads to a faster time to value, higher product adoption and reduced cost of customer success.
Leading customer-centric global enterprises such as Headset - Seattle, Aislelabs - Toronto, Locus - Bangalore and Raken - San Diego.
People and Culture
CustomerSuccessBox is a B2B SaaS customer success platform, Venture backed (https://inc42.com/buzz/customersuccessbox-funding-pi-ventures-axilor/) by pi Ventures and Axilor in venture funding. CustomerSuccessBox is founded and run by CEO, Puneet Kataria, recognized by LinkedIn as a Global Top Voice of 2019.
At CustomerSuccessBox, you will become part of a passionate team that works together to create value for our customers and their customers.
As a member of the CustomerSuccessBox team, you will own the problems and will enjoy both authority and accountability over deliverables. You will be rewarded for business results delivered. All the credit of the success is yours to take, but it will come with the responsibility of owning up to the failures too, we call them ‘failed experiments’.
In return, we are committed to providing you with every opportunity to learn, grow and reach the highest level of your ability and potential.
CustomerSuccessBox is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, gender, ethnicity, national origin, disability, or sexual orientation.
Shubham Vishwakarma
Full Stack Developer - Averlon
About CustomerSuccessBox
About
Connect with the team
Company social profiles
Similar jobs
Location: Kolkata
Work Days: Monday - Saturday
Educational Qualification: Graduate in any discipline (Business/Marketing preferred)
Compensation: Up To 4LPA (Inclusive of Variable Pay + Incentives)
Reporting Team: Reports to Sales Manager / Business Development Head
Experience: 6+ months of experience
About the Role
Are you someone who loves connecting with people, thrives on achieving targets, and want o grow fast in a performance-driven environment
At Study Buddy, we help students studying abroad unlock their full academic and career potential. We're expanding rapidly and are looking for Business Development Executive who are passionate about sales, communication, and helping students make the right choices.
Key Responsibilities:
- Engage with inbound leads (students and parents), understand their needs through detailed consultations.
- Pitch and sell relevant services with empathy and conviction — every call you make has the potential to change a life.
- Own the sales funnel: manage and nurture your leads, follow up regularly, and close deals.
- Collaborate with marketing and service teams for seamless client onboarding
- Undate CRM systems accurately and submit weekly reports on performance and learning.
- Participate in team sales sprints, campaign brainstorms, and performance reviews.
You Are a Great Fit If You Are:
- A recent graduate or have up to 2 years of experience in B2C inside sales or tele-
- Fluent in English, confident on the phone, and persuasive in communication.
- Motivated by targets and performance-linked rewards.
- Quick learner, coachable, and enthusiastic about working in a fast-paced startup
- environment.
- Familiar with CRMs and Excel (or a fast learner)
FigmaAbout the Role
We’re looking for a Senior Content Marketer to own and execute a strategic, high-impact content function that drives brand awareness, lead generation, and sales enablement.
This role blends storytelling and strategy and is ideal for someone who can craft narratives that turn complex ideas into impactful content.
You’ll lead content across channels, collaborate with cross-functional teams (Product, Sales, Design), and build a content engine that helps our audience discover, understand, and trust Knowmax.
Key Responsibilities
Content Strategy & Planning �
· Create and execute a comprehensive content strategy aligned with overall marketing, sales, and brand objectives.
· Create and manage a unified content calendar spanning blogs, newsletters, webinars, LinkedIn, product collateral, release notes, and partner channels.
· Collaborate with cross-functional teams to ensure content reflects key initiatives and customer priorities.
· Ensure all messaging reinforces a strong, customer-first brand narrative and highlights clear market differentiation.
· Regularly measure content performance and use insights to refine strategy.
· Assist Customer Success and Sales teams with email campaigns, product-led content, and event marketing initiatives.
Content Creation & Distribution �
· Write and edit high-quality long-form content, including blogs, whitepapers, eBooks, and case studies.
· Develop sales enablement materials such as one-pagers, pitch decks, product sheets, and playbooks.
· Partner with the Design team to produce engaging visuals, infographics, and videos that enhance content storytelling.
· Repurpose existing content across formats and channels to extend reach and engagement.
· Manage the brand’s presence across social platforms — especially LinkedIn — to drive thought leadership and engagement.
What We’re Looking For �
· Proven experience creating standout content that drives measurable impact.
· Exceptional storytelling skills to make complex or routine topics compelling, human, and easy to understand.
· Strong written and verbal communication skills with an eye for clarity, tone, and consistency.
· Curious and adaptable mindset, open to exploring new formats, tools, and ways to tell better stories (including AI-driven productivity or design tools).
· High level of ownership, discipline, and a bias for execution.
Preferred Background
· 3–5 years of experience in B2B SaaS content marketing.
· Experience with SEO, analytics, and brand storytelling.
· Proficiency in tools like GA4, Ahrefs, Figma, Canva, Storylane and content analytics platforms is an advantage.
React.jsRole of full stack engineer consultant
- receive the knowledge transfer
- maintenance of technology
- integrate the technology in client's platform
iOS App Development
Objective C
Swift
React Native
NodeJS (Node.js)We are seeking a talented and experienced Engineering Lead to join our Team. As the Engineering Lead, you will play a crucial role in driving the technical direction of our mobile app development, focusing on iOS and ReactJS technologies. You will lead a small team of software engineers and work closely with the product and design teams to deliver innovative and high-quality mobile applications. The ideal candidate is a hands-on technologist with a passion for startups, possesses strong leadership skills, and thrives in a fast-paced, dynamic environment.
Responsibilities:
- Lead and manage a team of software engineers, providing mentorship, guidance, and support throughout the software development lifecycle
- Set clear objectives and performance expectations for the team members, and regularly assess and review their performance
- Collaborate with product managers, designers, and other stakeholders to understand project requirements and define the technical roadmap for mobile app development projects.
- Provide technical expertise and guidance to the team, assisting with architectural decisions, code reviews, and problem-solving.
- Ensure the timely delivery of high-quality mobile applications by managing resources, setting realistic project timelines, and resolving any obstacles or bottlenecks.
- Stay up-to-date with the latest industry trends and advancements in mobile app development, iOS, and ReactJS technologies, and identify opportunities to leverage new tools and frameworks.
- Foster a culture of continuous improvement within the team, encouraging knowledge sharing, adopting best practices, and promoting a positive and collaborative work environment.
- Collaborate with cross-functional teams, such as QA, DevOps, and UX/UI, to ensure seamless integration and deployment of mobile applications.
- Act as a point of contact for technical discussions, representing the team in meetings with stakeholders and upper management.
- Identify and address any technical or performance-related issues, working closely with the team to resolve them and ensure the stability and scalability of the mobile applications.
Java
Business Development Associate
About Company - Creta Class is an educational product from Singapore, designed and
developed for kids ages 3-8, which helps to develop their love for learning and cultivate
their thinking ability, all while bringing them life-long benefits.
Our professional teaching and research centre is led by graduates holding master’s and
doctoral degrees from Ivy League Schools and other nations most prestigious
universities. Scientifically and systematically staged lessons aligned with the Common
Core State Standards (CCSS).
A program backed by award-winning AI technology, developed by a top-notch AI
laboratory. With Creta Approach, the immersive, interactive and fun-filled AI math
courses motivating children’s intrinsic passion for learning.
Position: Business Development Associate
Working Days: Monday to Saturday (6 days)
Timing: 12 PM to 9 PM
Salary: (4 to 6) LPA [4 Lakhs Fixed + 2 Lakhs Variable]
Education: Graduation Mandatory
Experience: 0-2 years, In Edtech Sales experience (Mandatory)
Work Location: Bangalore (WFO)
Languages: English and Hindi Must
Job description – A highly suitable individual for this position would possess
experience in consultative selling or a deep passion for developing a career in sales. It
is essential that you have the ability to effectively handle interactions with both parents
and children within the age range of 3-8 years. Your role would involve nurturing these
relationships over time and fostering a genuine desire for our products. It is important
that you are comfortable in managing these relationships and have the capability to build
rapport and trust with parents and children alike, instilling in them the motivation to
purchase our offerings.
Creta Class, No.293/154/172, Outer Ring Road,
Kadubeesanahalli, Bengaluru, Karnataka 560103
What will you be doing?
• In this role, you will primarily serve as a mentor and guide for the customers, offering
them support and assistance throughout their experience. This involves providing them
with valuable insights, advice, and recommendations to help them make informed
decisions.
• Additionally, you will be responsible for counselling parents, understanding their
concerns, and addressing any questions or issues they may have. By offering your
expertise and understanding, you will help parents navigate through the process and
ensure their peace of mind.
• To ensure the success of the organization, meeting the required targets will be an
important aspect of your responsibilities. This entails actively working towards specific
goals and objectives set by the company.
• By effectively managing your time and resources, you will contribute to the overall
growth and achievement of these targets. Furthermore, it will be essential for you to
maintain a detailed database of all the interactions you have with leads on the Customer
Relationship Management (CRM) system. This includes logging important information
about each interaction, such as the nature of the conversation, key points discussed, and
any follow-up actions required. By keeping a comprehensive record, you will help
ensure effective communication and continuity of information within the organization.
• Overall, as part of your role, you will serve as a mentor, guide, and counselor to
customers and parents, meet designated targets, and maintain a meticulous CRM
database of all interactions with leads.
What are we looking for?
• Individuals who possess excellent proficiency in both English and Hindi, along with
the ability to communicate in other languages, will have an additional edge.
• Diligent individuals with a strong commitment and unwavering determination.
Having prior experience in Edtech sales would be beneficial.
• Individuals who adopt a systematic approach to constructing sales funnels and
successfully converting.
.NET
AngularJS (1.x)
Angular (2+)
Javascript1. In-Depth knowledge and experience with C# .NET Core are must.
2. Experience in working with API Gateways, REST, SOAP, OAuth, SAML.
3. Experience inworking with Kafka based environment.
4. Microservices and Event driven Architecture (with a focus on cloud).
5. Experience and understanding of OOPS and SOLID design principals.
6. Well verse with Design Patterns.
7. Familiarity with Azure and AWS offerings.
8. Understanding of Relational and NoSQL databases SQL Server, Azure SQL, MongoDB, Elastic.
9. Familiarity with the .NET framework
10. Familiar with various design and architectural patterns
11. Knowledge of concurrency patterns in C#
12. A willingness to get trained and work on cutting edge technologies like React, Node etc.
13. Understanding fundamental design principles behind a scalable application
14. Implementing automated testing platforms and unit tests
15. Proficient understanding of code versioning tools Git
Familiarity with CICD tools, JIRA, Azure devops etc
Data Science
Machine Learning (ML)About us: Nexopay helps transforming digital payments and enabling instant financing for parents, across schools and colleges world-wide.
Responsibilities:
- Work with stakeholders throughout the organisation and across entities to identify opportunities for leveraging internal and external data to drive business impact
- Mine and analyze data to improve and optimise performance, capture meaningful insights and turn them into business advantages
- Assess the effectiveness and accuracy of new data sources and data gathering techniques
- Develop custom data models and algorithms to apply to data sets
- Use predictive modeling to predict outcomes and identify key drivers
- Coordinate with different functional teams to implement models and monitor outcomes
- Develop processes and tools to monitor and analyze model performance and data accuracy
Requirements:
- Experience in solving business problem using descriptive analytics, statistical modelling / machine learning
- 2+ years of strong working knowledge of SQL language
- Experience with visualization tools e. g., Tableau, Power BI
- Working knowledge on handling analytical projects end to end using industry standard tools (e. g., R, Python)
- Strong presentation and communication skills
- Experience in education sector is a plus
- Fluency in English
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon