If you are passionate about your data and analytics, love integrating SaaS platforms, and enjoy talking to customers, you'll have a great time here at CutsomerSuccessBox! We recognize both the opportunities and the challenges that come along.
We're looking for a great Implementation Engineer to assist our customers in integrating with 3rd party tools, help them get the data via APIs, JavaScripts or other analytics tools so that the customers can start getting value from CustomerSuccessBox (CSB) product. This is a great role for someone who loves data & to build their career in Customer Success domain & work with the world-class team.
Implementation Engineer’s role is a key part of the Product & Customer Success team. As an Implementation Engineer, you will be responsible for guiding customers in getting the data from various 3rd party tools & make sure you are helping the Customer Success team to onboard customers. You will act as a trusted advisor. You will become an integral part of the company and our customers.
Your Primary Responsibilities
- Understand Customer Operations Tech Stack. What platforms are they using for CRM, Support, Billing, Analytics, etc)
- Handhold customer in syncing all the data sources with CSB. Many of which are pre build native integrations which are activated by a simple click through flow.
- Devising smart engineering solutions for each customer's unique enterprise stack (CRM/Billing/Support/Analytics).
- You will get opportunities to learn & develop on different technologies and platforms.
- Understand the business requirement as to prioritize data sources and objects.
- Conduct workshops with customers to break the requirement in smaller & achievable format.
- Create an implementation framework to capture and decide what are all the data that is required
- Plan meetings with customers & their developers to understand how their data is structured. Consult them the best practices of sending that data to CSB.
- You will always be connected to the CSB technical team, so that you can leverage them to drive customer implementation.
- Resolve customer issues, with or without collaboration with other teams;
- Build strong customer relationships by maintaining high levels of engagement and communication.
- Collaborate on creating best practices guide for developers, Update API documentation & update & maintain the Integration documentation.
- Work with CustomerSuccess Team to share insights with customers & prepare Customised reports on BI tools
- Pass Feedback to Product Management
- Work with the Support & CustomerSuccess team to coordinate and prioritize open items.
What experience will you gain?
- Tech – Learning about huge enterprises tech stack
- Tech – Understanding enterprise technical architecture and implementation
- Tech - Understanding of APIs/JS/analytics
- Business / Tech - Use of enterprise platforms like Business Intelligence (BI) / SaaS platforms like CRM (Salesforce, Hubspot), support (Zendesk, Intercom, Freshdesk), Billing (Chargebee, Stripe, Quickbooks), etc.
- International Customer exposure – Talking to industry leaders
What Makes You The Right Fit
- Any experinece where you have done some Customer facing role.
- Is hands on with BI tools. (good to have)
- Has an understanding of the B2B SaaS ecosystem & tools usually companies use.
- Strong communication and interpersonal skills, both written and verbal; This is a must have since we have an international customer base that you will be working with.
- Undergraduate degree (BE/B.Tech) in Computer Science or Information Technology
What This Is Not
- This is NOT a 9 to 5 job.
- We don't offer or encourage any hierarchical structure.
Compensation
- Among the best in the industry.
- Cash, Incentives
Why CustomerSuccessBox?
CustomerSuccessBox is the leading AI powered Enterprise Customer Success platform. It helps global B2B SaaS businesses to get to 130%+ MRR Retention, unlock 3X upsell opportunities and double LTV.
In SaaS, 95% of the Lifetime value (LTV) is locked in as ‘Future’ Recurring Revenue. BUT businesses don't know who will Renew / Buy-more / At-Risk until it’s too LATE.
CustomerSuccessBox technology tracks real time product adoption and customer engagement. It’s AI Powered ‘Early Warning System’ uncovers the blind spots for Proactive Interventions. It's advanced automation leads to a faster time to value, higher product adoption and reduced cost of customer success.
Leading customer-centric global enterprises such as Headset - Seattle, Aislelabs - Toronto, Locus - Bangalore and Raken - San Diego.
People and Culture
CustomerSuccessBox is a B2B SaaS customer success platform, Venture backed (https://inc42.com/buzz/customersuccessbox-funding-pi-ventures-axilor/) by pi Ventures and Axilor in venture funding. CustomerSuccessBox is founded and run by CEO, Puneet Kataria, recognized by LinkedIn as a Global Top Voice of 2019.
At CustomerSuccessBox, you will become part of a passionate team that works together to create value for our customers and their customers.
As a member of the CustomerSuccessBox team, you will own the problems and will enjoy both authority and accountability over deliverables. You will be rewarded for business results delivered. All the credit of the success is yours to take, but it will come with the responsibility of owning up to the failures too, we call them ‘failed experiments’.
In return, we are committed to providing you with every opportunity to learn, grow and reach the highest level of your ability and potential.
CustomerSuccessBox is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, gender, ethnicity, national origin, disability, or sexual orientation.

About CustomerSuccessBox
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About the internship-
Selected intern's day-to-day responsibilities include:
1. Identify and generate new business opportunities through research, networking, and outreach.
2. Learn and understand company products (SaaS, software solutions, automation tools).
3. and effectively communicate their value to prospective clients.
4. Deliver impactful presentations, pitches, and demos to convert leads into clients.
5. Build and maintain strong client relationships to ensure long-term engagement.
6. Collaborate with technical and sales teams to align business growth strategies.
7. Stay updated with industry trends, emerging technologies, and competitors.
Who can apply-
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. are available for duration of 6 months
3. have relevant skills and interests
Other requirements-
1. Bachelors/masters degree in engineering, computer science, IT, business, or related field.
2. Foundational knowledge of the software development life cycle (SDLC), including awareness of front-end and back-end technologies and database concepts.
3. Basic coding and database knowledge.
4. Strong communication and convincing skills (must-have).
5. Good understanding of technology/software concepts.
6. Excellent interpersonal and presentation skills.
7. Self-motivated, proactive, and result-oriented
8. Knowledge of SaaS products, cloud solutions, or digital platforms.
9. Familiarity with CRM tools, lead generation, or digital marketing basics.
10. Internship/project experience in sales, marketing, or business development.
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GDS Marketing is actively hiring for the role of Franchise Sales Executive!
About the Organization:
[Provide a comprehensive description of the organization, including background information, industry focus, company culture, mission, and what makes them unique as an employer. This should give candidates insight into the company they would be joining.]
Responsibilities of the Candidate:
- Identify and qualify potential franchise leads through various channels.
- Conduct sales presentations and product demonstrations to prospective franchisees.
- Nurture leads through the sales funnel, from initial contact to closing deals.
- Develop and maintain strong relationships with potential and existing franchisees.
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- Collaborate with marketing teams to develop lead generation strategies.
- Track sales activities and report on progress to management.
- Stay informed about market trends and competitor activities in the franchise industry.
- Provide support and guidance to new franchisees during the onboarding process.
- Achieve and exceed monthly and quarterly sales targets.
Requirements:
N/A
Skills and Qualifications:
N/A
Job Summary:
This is a job opportunity with GDS Marketing, focused on the role of Franchise Sales Executive. The ideal candidate will be responsible for driving franchise sales and expanding the GDS Marketing network. This role offers a dynamic work environment where you will engage with aspiring entrepreneurs and guide them through the process of becoming a franchisee. [Add any specific perks or benefits here if provided, e.g., "Enjoy competitive compensation and opportunities for professional growth within a supportive team."]
Oracle Cloud SCM (O2C & P2P) Functional
As a SCM functional, the individual should have extensive experience in 8-10 years of working experience in Oracle – Procurement and Order Management Cloud with at least 2 full cycle implementations is a must. He/she should have excellent skills in requirement gathering, analysis, solution designing, map/gap analysis, configuration, conducting training, conducting user testing, conducting the transition to Production, Support activities, Preparation of OUM/AIM methodology documentation.
- The candidate must have at least 8-10 years of experience with multiple implementation and configuration of Oracle Order Management and Procurement Cloud.
- Atleast 4 years of experience in Oracle Cloud and rest can be in Oracle EBS.
- Must have done at least 2 to 3 cloud implementations
- Hands on experience with Oracle Cloud OM implementation (Order Management and Fulfillment Cloud - Pricing Strategies, GOP (Global Order Promising), Shipping)
- Should have complete product knowledge of Oracle SCM Cloud modules such as Oracle Order Management Cloud, RMA, Inventory Cloud, Pricing Cloud, GOP(Global order promising), DOO (Distributed order orchestration) OTBI and Report development.
- Hands on experience with Oracle Procurement Cloud (implementation and Support).
- Must have hands on experience to gather requirements, perform fit gap analysis and map with existing functionality - must have knowledge on conducting large scale data migration, consolidation and conversion
- Should be able to identify the gaps in standard Oracle and come out with simple and effective solutions
- Should have experience in preparing the key implementation documents like Setup Documents (BR100), Functional Test Scripts (TE20), Functional Design documents (MD50) and User Training Documents using AIM Methodology.
- Ability to perform testing, training and assist business in executing test cycles
- Excellent communication skills in English.
- Experience in Fusion Cloud is must.
Job Summary
We are looking for an astute Director of Engineering to join our team! As the leader of our rapidly growing engineering team, you will be responsible for the end-to-end development and delivery of our Products. In short: lead, build, retain & grow a top-notch engineering team that delivers top-notch products.
What you’ll do
- Own, develop and execute the engineering strategy for the company
- Provide people and technical leadership to all engineering teams
- Lead the development and implementation of new products & features
- Partner with other cross-functional teams such as product, design, etc.
- Manage, coach and mentor a team of engineers and technology leads
- Recruit world-class engineers and grow the engineering team
What you’ll need
- Strong technology leader, with proven ability to lead fast-paced engineering teams
- Extensive technical knowledge of engineering and cloud-native product development
- 2+ years of experience leading engineering teams with demonstrable outcomes
- Excellent written and verbal communication skills
- Excellent managerial and supervisory skills
- Experience leading fast-paced engineering teams in the consumer internet space
About the Company
- 💰 Early-stage, ed-tech, funded, growing, growing fast.
- 🎯 Mission Driven: Make Indonesia competitive on a global scale.
- 🥅 Build the best educational content and technology to advance STEM education
- 🥇 Students-First approach
- 🇮🇩 🇮🇳 Teams in India and Indonesia
Skillset 🧗🏼♀️
- You primarily identify as a Frontend Engineer or a UI Engineer and are comfortable working on the browser side of things with 7+ years experience (preferably from B2C startup companies).
- You can build accessible interfaces with semantic HTML, CSS, and Javascript.
- You can build reusable, performant, and well-tested web applications that are responsive and work across various devices and platforms.
- You can build features from scratch which are modular and scalable. You don’t hesitate to take them from design to implementation.
- You have shipped code to production recently and regularly.
- You are experienced in working with using modern web frameworks, like React, Vue, and friends. We use React but prefer people with strong web concepts and fundamentals who are open to learning any framework/library.
- You are fluent in using the tools of the trade: editors, git, command line, Slack, Jira (unfortunately yes)
- You are driven, you care about turning in quality work, and improving your craft.
- You have high integrity, and you are reliable.
What you can expect from us 👌🏼
☮️ Mentorship, growth, great work culture
- Mentorship and continuous improvement are a part of the team’s DNA. We have a battle-tested robust growth framework. You will have people to look up to and people looking up to you.
- We are a people-first, high-trust, high-autonomy team.
- We live in the TDD, Pair Programming, First Principles world
🌏 Remote done right
- Distributed does not mean working in isolation, feeling alone, being buried in Zoom calls.
- Our leadership team has been WFH for 10+ years now and we know how remote teams work. This will be a place to belong.
- A good balance between deep focussed work and collaborative work ⚖️
🖥️ Friendly, humane interview process
- 30-minute alignment check and screening call
- A short take-home coding assignment, no more than 2-3 hours. Time is precious.
- Pair programming interview. Collaborate, work together. No sitting behind a desk and judging.
- In-depth engineering discussion around your skills and career so far.
- System design and architecture interview for senior roles.
What we ask from you👇🏼
- Bring your software engineering — both individual brilliance and collaborative skills.
- Bring your good nature — we're building a team that supports each other.
- Be vested or interested in the company vision
Responsibilities:
- Your primary responsibility as a senior backend engineer will be to architect and develop a scalable and robust micro-services backend with strong Java, Spring(Boot), SQL, AWS/GCP.
- Experience being part of a software development team in an Agile/Lean/Continuous Delivery environment
- Be a key performer in a high-performance product engineering team
Qualifications:
- 2 to 4 years of overall IT experience. Most of this experience in Java (Core Java, Spring boot, Java collections, Java Multithreading)
- Should have experience designing database schemas - SQL and NoSQL.
- Exposure to frameworks like Spring, Hibernate, Play would be a plus
- Experience with microservices architecture would be beneficial.
- Working knowledge of any public cloud (AWS, GCP or Azure)
- Broad understanding and experience of real-time analytics, NoSQL data stores, data modeling and data management, analytical tools, languages, or libraries
- Knowledge of container tech like Docker, Kubernetes would be a plus.
- Bachelor's Degree in Computer Science or Engineering.

- Managing and designing the reporting environment, including data sources, security, and metadata.
- Preparing reports for executive leadership that effectively communicate trends, patterns, and predictions using relevant data
- Establish KPIs to measure the effectiveness of business decisions.
- Work with management to prioritize business and information needs.
- Provide data solutions, tools, and capabilities to enable self-service frameworks for data consumers
- Provide expertise and translate the business needs to design; and develop tools, techniques, and metrics, and dashboards for insights and data visualization.
- Responsible for developing and executing tools to monitor and report on data quality.
- Responsible for establishing appreciation and adherence to the principles of data quality management, including metadata, lineage, and business definitions
- Provide support to Tech teams in managing security mechanisms and data access governance
- Provides technical support and mentoring and training to less senior analysts.
- Derive insights through A/B tests, funnel analysis, and user segmentation
Key Criteria:
- 3+ years in a data analyst position, preferably working as a Data Analyst in a fast-paced and dynamic business setting.
- Strong SQL-based querying languages (MYSQL, PostgreSQL) and Excel skills with the ability to learn other analytic tools.
- Understanding of Scripting experience in (Python, Perl, JavaScript, Shell);
- Skilled in statistical and econometric modeling, performing quantitative analysis, and technological data mining and analysis techniques.
- This role requires a mixture of data schema knowledge and technical writing activities paired with hands-on and collaborative work with Systems Analysts. Technical exposure through requirements, QA, or development software lifecycles are also a plus
- Demonstrated analytical skills. Ability to work with large amounts of data: facts, figures, and number crunching. Ability to see through the data and analyze it to find conclusions.
- Excellent attention to detail. Data needs to be precise. Conclusions drawn from data analysis will drive critical client decisions
Domain knowledge in the Internet of Things is a plus - Managing a junior team of analysts. It is crucial that they have exceptional writing and verbal communication skills to perform their job duties and manage others.
- B.E/ B.Tech./ M. E/ M. Tech from any recognized university in India.
- Minimum 60% in Graduation or Post-Graduation
- SQL knowledge and hands-on experience is a must.
- Great interpersonal and communication skill
Experience in ReactJS with good understanding of React Lifecycle methods, component-based design and flux pattern.
Experience in CSS frameworks (Bootstrap/Material Design/Foundation)
Experience in unit testing frameworks (Jasmine/Mocha/Jest)
Experience in module bundler or task manager (Webpack/System.js/Gulp/Grunt)
Experience in web application profiling using tools such as Chrome DevTools
Additional skills: Knowledge of ESB, NoSQL databases (Hadoop/Cassandra/MongoDB), experience with mobile, SaaS and cloud-based development.
Ability to explore and grasp new technologies.









