Cutshort logo
CustomerSuccessBox logo
Associate Implementation Engineer
Associate Implementation Engineer
CustomerSuccessBox's logo

Associate Implementation Engineer

Anu Dudhat's profile picture
Posted by Anu Dudhat
0 - 1 yrs
₹4.2L - ₹4.6L / yr (ESOP available)
Remote only
Skills
Implementation
Tech Support
API
Data integration

If you are passionate about your data and analytics, love integrating SaaS platforms, and enjoy talking to customers, you'll have a great time here at CutsomerSuccessBox! We recognize both the opportunities and the challenges that come along. 

 

We're looking for a great Implementation Engineer to assist our customers in integrating with 3rd party tools, help them get the data via APIs, JavaScripts or other analytics tools so that the customers can start getting value from CustomerSuccessBox (CSB) product. This is a great role for someone who loves data & to build their career in Customer Success domain & work with the world-class team.

 

Implementation Engineer’s role is a key part of the Product & Customer Success team. As an Implementation Engineer, you will be responsible for guiding customers in getting the data from various 3rd party tools & make sure you are helping the Customer Success team to onboard customers. You will act as a trusted advisor. You will become an integral part of the company and our customers.

Your Primary Responsibilities

  • Understand Customer Operations Tech Stack. What platforms are they using for CRM, Support, Billing, Analytics, etc) 
  • Handhold customer in syncing all the data sources with CSB. Many of which are pre build native integrations which are activated by a simple click through flow. 
  • Devising smart engineering solutions for each customer's unique enterprise stack (CRM/Billing/Support/Analytics).
  • You will get opportunities to learn & develop on different technologies and platforms. 
  • Understand the business requirement as to prioritize data sources and objects.
  • Conduct workshops with customers to break the requirement in smaller & achievable format.
  • Create an implementation framework to capture and decide what are all the data that is required
  • Plan meetings with customers & their developers to understand how their data is structured. Consult them the best practices of sending that data to CSB.
  • You will always be connected to the CSB technical team, so that you can leverage them to drive customer implementation.
  • Resolve customer issues, with or without collaboration with other teams; 
  • Build strong customer relationships by maintaining high levels of engagement and communication.
  • Collaborate on creating best practices guide for developers, Update API documentation & update & maintain the Integration documentation.
  • Work with CustomerSuccess Team to share insights with customers & prepare Customised reports on BI tools
  • Pass Feedback to Product Management
  • Work with the Support & CustomerSuccess team to coordinate and prioritize open items.  

What experience will you gain?

  • Tech – Learning about huge enterprises tech stack
  • Tech – Understanding enterprise technical architecture and implementation
  • Tech - Understanding of APIs/JS/analytics
  • Business / Tech - Use of enterprise platforms like Business Intelligence (BI) / SaaS platforms like CRM (Salesforce, Hubspot), support (Zendesk, Intercom, Freshdesk), Billing (Chargebee, Stripe, Quickbooks), etc.
  • International Customer exposure – Talking to industry leaders

 

What Makes You The Right Fit

  • Any experinece where you have done some Customer facing role. 
  • Is hands on with BI tools. (good to have)
  • Has an understanding of the B2B SaaS ecosystem & tools usually companies use. 
  • Strong communication and interpersonal skills, both written and verbal; This is a must have since we have an international customer base that you will be working with.
  • Undergraduate degree (BE/B.Tech) in Computer Science or Information Technology

What This Is Not

  • This is NOT a 9 to 5 job.
  • We don't offer or encourage any hierarchical structure.

Compensation

  • Among the best in the industry.
  • Cash, Incentives

Why CustomerSuccessBox?

CustomerSuccessBox is the leading AI powered Enterprise Customer Success platform. It helps global B2B SaaS businesses to get to 130%+ MRR Retention, unlock 3X upsell opportunities and double LTV.

 

In SaaS, 95% of the Lifetime value (LTV) is locked in as ‘Future’ Recurring Revenue. BUT businesses don't know who will Renew / Buy-more / At-Risk until it’s too LATE.

 

CustomerSuccessBox technology tracks real time product adoption and customer engagement. It’s AI Powered ‘Early Warning System’ uncovers the blind spots for Proactive Interventions. It's advanced automation leads to a faster time to value, higher product adoption and reduced cost of customer success.

 

Leading customer-centric global enterprises such as Headset - Seattle, Aislelabs - Toronto, Locus - Bangalore and Raken - San Diego.

 

People and Culture

CustomerSuccessBox is a B2B SaaS customer success platform, Venture backed (https://inc42.com/buzz/customersuccessbox-funding-pi-ventures-axilor/) by pi Ventures and Axilor in venture funding. CustomerSuccessBox is founded and run by CEO, Puneet Kataria, recognized by LinkedIn as a Global Top Voice of 2019. 

 

At CustomerSuccessBox, you will become part of a passionate team that works together to create value for our customers and their customers.

 

As a member of the CustomerSuccessBox team, you will own the problems and will enjoy both authority and accountability over deliverables. You will be rewarded for business results delivered. All the credit of the success is yours to take, but it will come with the responsibility of owning up to the failures too, we call them ‘failed experiments’.

 

In return, we are committed to providing you with every opportunity to learn, grow and reach the highest level of your ability and potential.

 

CustomerSuccessBox is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, gender, ethnicity, national origin, disability, or sexual orientation.

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos

About CustomerSuccessBox

Founded :
2017
Type :
Product
Size :
20-100
Stage :
Raised funding
About
CustomerSuccessBox is an AI-powered Customer Success software that drives product adoption, enables business to grow recurring revenue, reduce churn and drive retention.
Read more
Connect with the team
Profile picture
Anu Dudhat
Company social profiles
bloglinkedintwitter

Similar jobs

Reach Enablers
Reach Enablers
Posted by Reach Enablers
Remote only
1 - 5 yrs
₹1L - ₹3L / yr
Wordpress
elementor
css3
skill iconHTML/CSS
Search Engine Optimization (SEO)

Reach Enablers is seeking a passionate and talented WordPress Website Developer to join our dynamic team. You will play a pivotal role in crafting exceptional websites that drive our clients' online success.

 

Responsibilities:

  • Design and develop visually appealing and user-friendly WordPress websites, adhering to best practices and industry standards.
  • Collaborate with the design team to translate creative concepts into functional and responsive web solutions.
  • Develop custom WordPress themes and plugins to meet specific project requirements.
  • Optimize websites for speed, performance, and SEO to enhance visibility and user experience.
  • Stay updated with the latest WordPress trends, technologies, and security best practices.
  • Contribute to digital marketing efforts, including content creation, social media management, and SEO optimization.
  • Work effectively in a remote environment and collaborate seamlessly with team members.
  • Demonstrate flexibility and willingness to take on diverse tasks within the digital marketing domain.

 

Requirements:

  • 1+ years of experience in WordPress website development, with a strong understanding of HTML, CSS, JavaScript, and PHP.
  • Proficiency in using WordPress themes and plugins, as well as custom theme and plugin development.
  • Good knowledge and working exposure to leading Page Builders lilke Elementor, Elementor Pro, WP Bakery, etc.,
  • Familiarity with digital marketing concepts, including SEO, social media, and content marketing.
  • Excellent problem-solving and analytical skills.
  • Strong attention to detail and commitment to quality.
  • Ability to work independently and as part of a team.
  • A passion for creating innovative and impactful web experiences.

 

Compensation:

  • Salary range: 10-12k INR per month

 

About Reach Enablers:

Reach Enablers is a leading digital marketing agency that empowers businesses to achieve their online goals. We specialize in providing a wide range of services, including website development, SEO, social media marketing, and content creation.

 

If you are a dedicated and results-oriented WordPress Website Developer who is eager to contribute to our growing team, we encourage you to apply. Please submit your resume and portfolio to [email protected]

Let's create amazing websites together!

Read more
Anunta
Anunta
Agency job
via DMAIC Academy Consultancy by Bharanidharan Devarajan
Bengaluru (Bangalore)
0 - 1 yrs
₹1.7L - ₹1.8L / yr
Cisco Certified Network Associate (CCNA)
Linux/Unix
SQL server
skill iconAmazon Web Services (AWS)
Cloud Computing

Job Description: Network Fresher

Role: Network Fresher

Experience: Fresher (Will be working as a Trainee for 1 year)

Location: Bangalore

Notice Period: Immediate

Shift Timings and Working Days: Rotational Shifts & 6 Days working (complete work from office)

Current Location: Candidates must be currently located in Bangalore


Required Skills:

  • Basic understanding of networking concepts and protocols.
  • CCNA training is mandatory.
  • Knowledge of Linux, server management, AWS, and cloud computing.
  • Strong analytical and problem-solving skills.
  • Ability to work in rotational shifts.
  • Excellent verbal and written communication skills.


Educational Qualification:

  • Graduation must (B.Tech / B.Sc / B.E / BCA). Candidates should have a provisional or passing certificate.


Read more
The client is a leading D2C brand.
The client is a leading D2C brand.
Agency job
via Merito by Jinita Sumaria
Mumbai
2 - 7 yrs
Best in industry
confluence
JIRA
JIRA Agile
MS-Excel
Revenue growth

The client provides a unique platform that aims to revolutionize the way direct-to-consumer (D2C) brands interact with their consumers in the offline & online spaces and grow their sales & profitability. 


The Product Manager will be responsible for the complete product life cycle, from early-stage research and ideation, through implementation & iteration based on business process definition and its key metrics.


We're dedicated to the agile methodology and are believers in lean product development. We are looking for people who are eager to deliver across the entirety of the product development lifecycle and areas. We are keen that you bring experience that you can impart to the rest of us but also are motivated to improve in many other skills and be humble enough to take the initiative to unlearn & learn.


Key Requirements


- Experience as a Business Analyst or as a product manager, preferably from a product development, product-based, or Tech Platform based company.


- Understanding Business Processes, Output, and Input Metrics is essential.


- Experience working closely with design and development teams in an agile software development environment.


- Communication, networking, and stakeholder management skills.


- Creativity in problem-solving combined with an anything is possible attitude.


- Ability to expertly marry qualitative and quantitative inputs to form deep customer insight.


- Ability to think long-term strategically as well as get engaged in the day-to-day execution details.


- Technical knowledge and ability to learn complex, technical topics quickly and articulate & explain them simply.


- Understand the trade-offs of implementation and help dev teams to make the right call.


- Passion for technology trends, emerging architectures, and fundamentals of creating a scalable and user-friendly system.


What You'll Do


- Drive the technical vision and roadmap for your product area with Backlogs assembled to create a world-class technology platform for retail & e-commerce. ( Phygital)


- Process Definition and detailing of requirements, workflow, user interfaces, business logic, and key business metrics (Input and Output).


- Able to map Epics, User Stories from the Business Requirements and Process Flows.


- Design & solidify the software development processes as the development processes are getting defined at this time.


- Use data to derive insights from usage and feature adoption.


- Hire and grow the team, while working alongside them


Preferred Skillsets:


• Understanding of e-commerce & Retail domain


• Expertise in Microsoft applications – Excel, Word, PPT, etc.


• Experience in Agile development tools like Confluence, JIRA, Redmine, etc.


• Strong written and verbal communication skills


Qualifications:


• B.E/MBA from Tier 1 /2 Institutes


• 4+ years of overall experience Desired, Min – 2 Years.

Read more
Workie Private Limited
Indore
6 - 8 yrs
₹2L - ₹4L / yr
Team leadership
Team Management
Strategic leadership
Effective communication

Job Description:


As an Operations Manager at Workie, you will play a crucial role in overseeing the day-to-day operations of our spaces, ensuring a seamless and exceptional experience for our members and visitors. Your leadership, organizational skills, and problem-solving abilities will contribute to the efficient functioning of our spaces while aligning with Workie's vision of creating vibrant and productive environments. You will collaborate with cross-functional teams, manage operational processes, and lead a team of dedicated staff members. Your responsibilities will encompass a range of tasks related to operations management, including but not limited to:


Team Leadership:

Lead and manage a team of operations staff, including training, performance evaluations, and ongoing coaching.

Foster a culture of teamwork, accountability, and exceptional service.

Member Experience:

Ensure a high level of member satisfaction by maintaining a clean, organized, and welcoming environment.

Address member inquiries, concerns, and feedback promptly and professionally.

Space Management:

Oversee space utilization and allocations, ensuring efficient use of resources and optimal member experiences.

Collaborate with the design and facilities teams to address space-related needs.

Operational Processes:

Develop, implement, and streamline operational processes to enhance efficiency, productivity, and member experiences.

Ensure compliance with company policies and procedures.

Vendor and Supplier Coordination:

Manage relationships with vendors and suppliers to ensure timely delivery of services and materials.

Negotiate contracts and terms to optimize value and service quality.

Health and Safety Compliance:

Ensure all spaces are compliant with health, safety, and security regulations.

Implement and monitor emergency response protocols.

Financial Management:

Assist in budget planning and management of operational expenses.

Identify opportunities for cost savings and efficiencies.

Performance Metrics and Reporting:

Monitor operational performance metrics and provide regular reports to senior management.

Analyze the data to identify trends and areas for improvement.

Member Engagement Programs:

Collaborate with community teams to develop and execute member engagement programs, events, and initiatives.

Problem Solving:

Address operational challenges, member concerns, and facility issues proactively and effectively.

Implement solutions to minimize disruptions and ensure member satisfaction.

Qualifications and Requirements:

Bachelor's degree in Business Administration, Operations Management, or a related field

6–8 years of experience in operations management, facility management, or related roles

Strong leadership and team management skills.

Excellent communication, interpersonal, and conflict-resolution abilities.

Organizational skills with a focus on process improvement and efficiency.

Proficiency in Microsoft Office Suite and operational software

Detail-oriented and results-driven mindset.

Knowledge of health, safety, and security regulations.

Ability to multitask and prioritize in a dynamic environment.

Collaborative and adaptable approach to work.

Customer-centric attitude and commitment to delivering exceptional service.


Qualifications:

Bachelor's degree in Business Administration, Operations Management, or a related field. Master's degree is a plus.

Proven experience in operations management or a similar role, preferably in a related industry.

Strong leadership and team management skills.

Excellent problem-solving abilities and attention to detail.

Proficiency in data analysis and the use of relevant software and tools.

Effective communication and interpersonal skills.

Ability to work under pressure and meet deadlines.

Knowledge of industry-specific regulations and standards.

Read more
Vmultiply solutions
Vmultiply solutions
Agency job
via Vmultiply solutions by Maimuna fatima
Pune
5 - 8 yrs
₹10L - ₹12L / yr
DevOps
skill iconKubernetes
skill iconDocker
skill iconAmazon Web Services (AWS)
skill iconJenkins
+9 more
  • Seeking an Individual carrying around 5+ yrs of experience.
  • Must have skills - Jenkins, Groovy, Ansible, Shell Scripting, Python, Linux Admin
  • Terraform, AWS deep knowledge to automate and provision EC2, EBS, SQL Server, cost optimization, CI/CD pipeline using Jenkins, Server less automation is plus.
  • Excellent writing and communication skills in English. Enjoy writing crisp and understandable documentation
  • Comfortable programming in one or more scripting languages
  • Enjoys tinkering with tooling. Find easier ways to handle systems by doing some research. Strong awareness around build vs buy.


Read more
upGrad
at upGrad
1 video
19 recruiters
Prakash Nanda
Posted by Prakash Nanda
Noida
0 - 4 yrs
₹4L - ₹5.5L / yr
Sales
Telesales
Communication Skills
Presentation Skills

Job Description: The ideal candidate for this role is that you are a proven sales performer adept in direct-toconsumer consultative sales. You are comfortable working with high ticket size products that require focussed nurturing over a period and yet can build urgency for the end consumer to decide fast. You have worked in a highly competitive sales environment and have been at the top 10 percentile of your team. What will you be doing?

●Being a mentor and guide, who potential learners can look up to for career advice.

● Counselling potential learners, helping them plan their career path and understanding how upGrad can catalyse their career.

●Carrying weekly enrolment/revenue and collection targets.

●Establishing the uniqueness and effectiveness of upGrad's model of online/blended learning.

● Owning the complete sales closing life cycle for leads assigned to you. This includes making phone/video calls, product demonstration, sales closing and post-sales relationship management.

● Maintaining a detailed database of all the interactions on the CRM with the leads and providing constant feedback to the marketing team on lead quality. What are we looking for?

● Individual with outstanding English communication skills (written and verbal), interpersonal and presentation skills. ● Hardworking Individuals with high dedication and extreme determination.∙ Experience in EdTech sales would be an advantage.

●Rockstar sales performers with proven track records.

● Great listeners and trustworthy individuals who can bond with our potential learners. Individuals with the ability to approach any situation with patience and powerful empathy.

● Individuals who take a disciplined approach towards building funnels, tracking feedback, prioritising tasks and overachieving targets and deadlines.

● Sales bent of mind, to understand and effectively communicate what upGrad is offering to its prospective learners and achieve revenue targets.

●Passion for always delivering the highest levels of customer service.

●Basic proficiency in MS Office Suite is required.


What are your deliverables / KPI's?

●Minimum of 100+ Dials every day with 40+ Connects.

●2 hours of talk time on an average per day & 1 Video Session

●2 enrolled students per week.

●Weekly revenue targets to be met consistently. 

Read more
IT services provider based out of the US
IT services provider based out of the US
Agency job
via Jobdost by Mamatha A
Chennai
4 - 8 yrs
₹8L - ₹12L / yr
skill iconJava
J2EE
skill iconSpring Boot
Hibernate (Java)
skill iconReact.js
+2 more

Company, established in 1990 and headquartered in Troy, Michigan, is a leading global information technology, and business process services company with operations across North America, Europe, Asia Pacific, Middle East, and India. We leverage our expertise in legacy and emerging digital technologies to deliver transformative outcomes for our enviable list of clients, which includes Fortune 1000 companies.

Company new vision “Reimagining a better-shared world” and mission “Bringing human expertise to tech for delivering purposeful solutions that amplify value” is at the heart of our transformation approach, powered by cloud, platform mindset, and engagement. Our motto “Let’s make digital change happen” is our commitment to empower our clients to succeed in this digital world. While our values – integrity, teamwork, the pursuit of excellence, committed, customer-centric, and thought-leadership, defines our character and behavior.

Requirements:
Java, Springboot, hibernate, reactjs, angular, microservices
Location: Chennai
Graduate with 4 to 8 yrs of experience

Read more
Digirex Technologies
at Digirex Technologies
1 recruiter
AbhishekChowdhury
Posted by AbhishekChowdhury
Remote only
2 - 3 yrs
₹4L - ₹5.5L / yr
skill iconReact.js
skill iconHTML/CSS
Shopify
skill iconNodeJS (Node.js)
skill iconMongoDB
+1 more

We are looking for a Shopify app developer on an urgent basis. The candidate should have a minimum of 2 years of experience in Shopify custom app development for private and public apps.


Job Description:

  • Proficient in Liquid, HTML/CSS, React JS & Node.
  • Must have hands-on experience in Databases. (MongoDB)
  • Proficient understanding of code versioning tools, such as Git
  • Aware of Shopify variables and Shopify API.
  • Building reusable code and libraries for future use.
  • Should have good communication & management skills for daily sprints.

About Digirex:

DIGIREX is an IT consulting and software services company delivering complex custom
software solutions on a variety of technology platforms to organizations across industry verticals.
Read more
education asia
at education asia
1 video
1 recruiter
HR Bijeta
Posted by HR Bijeta
Bhubaneswar
0 - 2 yrs
₹1L - ₹1.5L / yr
Telesales
Telecommunications
Sales

We need both Fresher & Experienced candidates to work as "Tele Caller" for our own organization.

Designation- Tele Caller

Profile-

  • Calling prospective students for admission and counseling
  • Coordinating with other departments for institution daily operational need
  • Basic administration job
  • Knowledge of basic computer handling for making MIS
  • Good communication skill and convincing power

Education- Should be a Graduate

Experience- 0 year - 2 year

Skill- Additional skills in the respective position will be an added advantage

Read more
SocialPilot
at SocialPilot
0 recruiter
Ripal Patel
Posted by Ripal Patel
Ahmedabad
2 - 4 yrs
₹3L - ₹4L / yr
skill iconHTML/CSS
skill iconJavascript
Web
skill iconjQuery
skill iconReact.js
Skills And Qualifications :- Proficient understanding of web markup, including HTML5, CSS3- Proficient understanding of server-side CSS pre-processing platforms, such as LESS and SASS- Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery- Proficient understanding of cross-browser compatibility issues and ways to work around them.- Good understanding of ReactJS- Good understanding of asynchronous request handling, partial page updates, and Ajax- Good understanding of SEO principles and ensuring that application will adhere to them- Basic understanding of code versioning tools, such as Git
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos