If you are passionate about your data and analytics, love integrating SaaS platforms, and enjoy talking to customers, you'll have a great time here at CutsomerSuccessBox! We recognize both the opportunities and the challenges that come along.
We're looking for a great Implementation Engineer to assist our customers in integrating with 3rd party tools, help them get the data via APIs, JavaScripts or other analytics tools so that the customers can start getting value from CustomerSuccessBox (CSB) product. This is a great role for someone who loves data & to build their career in Customer Success domain & work with the world-class team.
Implementation Engineer’s role is a key part of the Product & Customer Success team. As an Implementation Engineer, you will be responsible for guiding customers in getting the data from various 3rd party tools & make sure you are helping the Customer Success team to onboard customers. You will act as a trusted advisor. You will become an integral part of the company and our customers.
Your Primary Responsibilities
- Understand Customer Operations Tech Stack. What platforms are they using for CRM, Support, Billing, Analytics, etc)
- Handhold customer in syncing all the data sources with CSB. Many of which are pre build native integrations which are activated by a simple click through flow.
- Devising smart engineering solutions for each customer's unique enterprise stack (CRM/Billing/Support/Analytics).
- You will get opportunities to learn & develop on different technologies and platforms.
- Understand the business requirement as to prioritize data sources and objects.
- Conduct workshops with customers to break the requirement in smaller & achievable format.
- Create an implementation framework to capture and decide what are all the data that is required
- Plan meetings with customers & their developers to understand how their data is structured. Consult them the best practices of sending that data to CSB.
- You will always be connected to the CSB technical team, so that you can leverage them to drive customer implementation.
- Resolve customer issues, with or without collaboration with other teams;
- Build strong customer relationships by maintaining high levels of engagement and communication.
- Collaborate on creating best practices guide for developers, Update API documentation & update & maintain the Integration documentation.
- Work with CustomerSuccess Team to share insights with customers & prepare Customised reports on BI tools
- Pass Feedback to Product Management
- Work with the Support & CustomerSuccess team to coordinate and prioritize open items.
What experience will you gain?
- Tech – Learning about huge enterprises tech stack
- Tech – Understanding enterprise technical architecture and implementation
- Tech - Understanding of APIs/JS/analytics
- Business / Tech - Use of enterprise platforms like Business Intelligence (BI) / SaaS platforms like CRM (Salesforce, Hubspot), support (Zendesk, Intercom, Freshdesk), Billing (Chargebee, Stripe, Quickbooks), etc.
- International Customer exposure – Talking to industry leaders
What Makes You The Right Fit
- Any experinece where you have done some Customer facing role.
- Is hands on with BI tools. (good to have)
- Has an understanding of the B2B SaaS ecosystem & tools usually companies use.
- Strong communication and interpersonal skills, both written and verbal; This is a must have since we have an international customer base that you will be working with.
- Undergraduate degree (BE/B.Tech) in Computer Science or Information Technology
What This Is Not
- This is NOT a 9 to 5 job.
- We don't offer or encourage any hierarchical structure.
Compensation
- Among the best in the industry.
- Cash, Incentives
Why CustomerSuccessBox?
CustomerSuccessBox is the leading AI powered Enterprise Customer Success platform. It helps global B2B SaaS businesses to get to 130%+ MRR Retention, unlock 3X upsell opportunities and double LTV.
In SaaS, 95% of the Lifetime value (LTV) is locked in as ‘Future’ Recurring Revenue. BUT businesses don't know who will Renew / Buy-more / At-Risk until it’s too LATE.
CustomerSuccessBox technology tracks real time product adoption and customer engagement. It’s AI Powered ‘Early Warning System’ uncovers the blind spots for Proactive Interventions. It's advanced automation leads to a faster time to value, higher product adoption and reduced cost of customer success.
Leading customer-centric global enterprises such as Headset - Seattle, Aislelabs - Toronto, Locus - Bangalore and Raken - San Diego.
People and Culture
CustomerSuccessBox is a B2B SaaS customer success platform, Venture backed (https://inc42.com/buzz/customersuccessbox-funding-pi-ventures-axilor/) by pi Ventures and Axilor in venture funding. CustomerSuccessBox is founded and run by CEO, Puneet Kataria, recognized by LinkedIn as a Global Top Voice of 2019.
At CustomerSuccessBox, you will become part of a passionate team that works together to create value for our customers and their customers.
As a member of the CustomerSuccessBox team, you will own the problems and will enjoy both authority and accountability over deliverables. You will be rewarded for business results delivered. All the credit of the success is yours to take, but it will come with the responsibility of owning up to the failures too, we call them ‘failed experiments’.
In return, we are committed to providing you with every opportunity to learn, grow and reach the highest level of your ability and potential.
CustomerSuccessBox is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, gender, ethnicity, national origin, disability, or sexual orientation.
Shubham Vishwakarma
Full Stack Developer - Averlon
About CustomerSuccessBox
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Roles & Responsibilities :
Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying).
Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders).
Promote awareness of brand image internally and externally.
Gather materials and assemble information packages (e.g., brochures, promotional materials).
Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process.
Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support the team to reach common goals; listen and respond appropriately to the concerns of other employees.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by Supervisors.
Qualifications :
Bachelor’s Degree in Business Administration or related field required
2+ years’ of sales experience
Strong proficiency in Microsoft Excel, Word, and Access
Ability to work well in a fast-paced environment
Excellent team development and leadership skills
• Produce well-researched content for the brand online and in print
• Led the Conceptualization, Creation, and Implementation of Digital Media Campaigns as well as Media Campaigns
• Organize writing schedules to complete drafts of content or finished projects within deadlines
• Utilize industry best practices and familiarity with the organization's mission to inspire ideas and content
• Follow an editorial calendar, collaborating with other members of the content production team to ensure the timely delivery of materials
• Develop related content for multiple platforms, such as websites, email marketing, product descriptions, videos, Newsletters and blogs
• Monitor and analyze the performance of key performance indicators (KPIs) to offer suggestions for improvement
• Use search engine optimization (SEO) strategies in writing to maximize the online visibility of a website in search results
Requirements
• Proven record of excellent writing demonstrated in a professional portfolio
• 2+ years of experience in Content creation
• Impeccable grasp of the English language, including idioms and current trends in slang and expressions
• Ability to work independently with little or no daily supervision
• Strong interpersonal skills and willingness to communicate with clients, colleagues, and management
• Ability to work on multiple projects with different objectives simultaneously
• Strict adherence to the style guides of the company and their policies for publication
• Good time management skills, including prioritizing, scheduling, and adapting as necessary
• Proficiency with computers, especially writing programs, such as Google Docs and Microsoft Word, Excel, Outlook, and PowerPoint
• Familiarity with each requirement and the company's brand image, products, and services
About us
Aura is a state-of-the-art platform for Web3 gaming. We cater to gamers as well as gaming studios and offer a host of features (check auranft.co) at Aura, all aimed at simplifying and enhancing the user experience in web3.
We’ve just launched 100+ games on our marketplace that’s built on Polygon, Ethereum and Binance blockchains and have games like Metasoccer, ZedRun, Decentral Games on board, all belonging to different gaming genres like Digital Horse Racing, Trading Cards, PvP, MMORPG and more.
Location: Remote
Role and Responsibilities
- Have the ability to regularly write high quality, authentic long-form content such as blogs, articles and case studies about web3 games, trends & new updates. It needs to be well-researched, fact-checked, crisp and engaging.
- Build a hub of reading material for the 100+ games on Aura.
- Work with the marketing team under the guidance of the marketing head and senior team members.
- Be able to simplify web3 gaming terms, gameplays, and put them across in a way that is easy and entertaining to read.
- Proofread and edit every content piece before taking it live.
- Update gaming content as and when the trends change, and new updates from existing games’ releases, periodically.
- Create SEO optimised content with relevant keywords in collaboration with our growth hacker.
- Coordinate with the designers to illustrate your content.
- Important note: You often have to play the web3 games available on our marketplace and write content based on that.
What do you need to apply for this position?
- Good command of the English Language
- Good storytelling skills
- The ability to create original pieces of content
- Interests in gaming, specifically in web3 gaming is a plus
HTML/CSS
Javascript
Angular (2+)
AngularJS (1.x)Location: Bangalore
Immediate joiners to 15 days joiners preferred
Skills: C#, ASP.NET, ENTITY FRAMEWORK, Dotnet fullstack development
Python
Django
FlaskAbout NetElixir:
NetElixir is a global digital marketing firm headquartered in Princeton, NJ. With a common goal of helping our customers and challenging ourselves to think differently, we face challenges and tackle them together as a team. We are a close-knit group of imaginative and friendly industry experts who bring our unique passions and personalities together to find creative solutions that drive results.
With offices in the US and India, NetElixir works persistently gathering, evaluating, computing, and formulating raw data and turning it into actionable insights for our customers. We work consistently to develop new technology that will improve and facilitate digital marketing efforts across the globe.
Role: Python Developer
Experience: 3 -5 Years
Company Website: http://www.netelixir.com/">www.netelixir.com
Job Description:
Your responsibilities will include understanding the needs, gathering and prioritizing requirements, and working with our software development teams to design, develop and deliver new features.
- 3-5 years of experience in building web applications and product development using Python
● Experience in Python Backend development, microservice API development using Flask and/or Django
● Experience in SQL and No SQL databases
● Experience in AWS cloud services
● Working knowledge in Unit testing with pytest, Git (versioning, branching, etc..), CI-CD
● Collaboration with technical teams and product stakeholders to ensure design and
implementation is aligned with business requirements
● Perform design and code reviews to ensure products meet our quality standards
● Assist in the education and development of junior team members to ensure progression and
improvement.
● Good hands-on experience in debugging application issues
● Work experience in developing and deploying AI/ML models (additional advantage)
● Exposure to Digital Marketing Domain (additional advantage)
ABOUT THE COMPANY
Korcomptenz, being a Microsoft Gold Certified Partner, is vested in Microsoft Mission of empowering every client to achieve more. Our “Purpose” is to help our clients to embark and accelerate their Digital Transformation journey. Our Core Principals are anchored on growth mindset, customer-centricity, and a deep commitment to our team.
At Korcomptenz, Marketing is an Art and Science. With a rich pedigree, our branding is evolving as we continuously work on “our key focus” through research, focus groups, and interviews inside and outside the company. Our marketing team is busy in creating meaningful interactions in every conversation we have with our audience, customers and as a company. We have an obligation to creating the right customer experiences and carry our leadership’s mission of what we stand for. This means that we constantly huddle to think on “Why” and “How” of what we do at work everyday. We are continuously having creative and tactical conversations on how to “value add” and continue to upgrade our skills for modern marketing. The destination is important but so is the journey….Join us to experience the journey and let’s get to the destination together !
Why you should join our KOR team?
- Korcomptenz offers a culture that is Holistic, Transformational, Entrepreneurial and Family-like
- We put "People First” – whether it is our clients or our team, we strive to work on and for "What Matters”
- Compelling opportunities to be creative and leverage your critical thinking skills in addition to technology expertise
- State-of-the-art infrastructure, transparency, constant training for all team members
- Flexible locations and work-from-home options based on roles
- Opportunities to work abroad and onsite
Paid Social Specialist ( Excellent in LinkedIn and Google AdWords)
Roles and Responsibilities
- Responsible for Performance Marketing and Lead Generation through PPC Program
- Provide insights into the best strategies and tactics to power up SEO strategy on traffic and keyword ranking
- Plan, execute, manage and optimize branding, new acquisition, and account based campaigns on LinkedIn and Google AdWords.
- Maximize ROI on Ad Spends. Plan and execute landing pages, lead gen forms, ad copy, monitor campaign performance
- Expert on Display, Search, Video, Apps Ad Campaigns and Performance Reporting
- Experience in B2B and Account based marketing for US market is a must have
- Experience and working knowledge with CRM like HubSpot and MSCRM.
- Important to have knowledge of SEO and Marketing Concepts, Technology especially ERP/CRM selling is a BONUS.
- Excellent communication and editorial writing skills and should be able to work independently
Qualifications
- Minimum 6-12 months experience running LinkedIn and Google Ads Campaigns
JavaPythonJavascript
React.js
MongoDB- 5-7 years of relevant product design, development and testing experience
- Strong technical skills in java springboot/MVC frameworks, reactjS. API development, Cloud native solutions like lambda, azure functions is good to have.
- Database – primarily Mongo DB, Knowledge of postgres /MySQL is good to have
- DevOps - Knowledge of DevOps will be good to have
- API - Preferred experience with one of API gateway platform (Apigee, Mulesoft, Kong, WSO2)
- Good communication skills, with an ability to express and understand complex technical concepts.
- Strong analytical, problem-solving, and conceptual skills.
- Ability to work under pressure and meet tight deadlines.
- Experience of working with globally distributed teams.
- Innovative and Self learner for mentoring and problem resolutions.
- Ability to mentor and manage product teams
PHPReact.jsJob Summary
We are looking for a PHP Developer responsible for managing back-end services and the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.
- Minimum experience should be 5 years.
- Strong knowledge of PHP frameworks (such as OpenCart, Zend)
- Advance understanding of front-end technologies, such as JavaScript & JS based frameworks like jquery.
- Understanding of MVC design patterns.
- Good hands on in integrating payment API's and CRM software development.
- Preference for experience on rest API's.
- Proficient understanding of code versioning tools, such as Git.
Angular (2+)PythonJavascript**Logistics:**
- Current Location (city)
- Willingness/Ability to move to NCR post pandemic
- Available From Date
- Notice Period (if any)
- Current CTC/Expected Compensation
**Cover Letter:**
- A short one paragraph summary of your experience, and a few sentences about why you're applying for this role.
**Strong Preference for candidates who can join quickly, and are already in the NCR.**
# Company
Egregore Labs (www.egregorelabs.com) is a financial software company founded in 2017 by Prashant Vijay (ISB, Tulane) & Hari Balaji (IIM Ahmedabad, IIT Madras) both of whom have spent over a decade each in Financial Services, with a majority of their experience at Goldman Sachs across New York, Hong Kong & Singapore in roles across Trading, Quant & Technology.
# Opportunity
We are looking for an expereinced full-stack engineer, with front-end experience to join our team.
We will share our workload as a team and we expect you to work on a broad range of tasks.
Here’s are some of the things you might have to do on any given day:
- Implement responsive and performant UIs with user centered approach with frontend technologies including Angular 2, Javascript(ES 6), Typescript, SCSS, etc
- Build back-end REST APIs on Python 3 based server frameworks for deployment and scaling of our product(s)
- Write meaningful test cases for frontend & backend platforms
- Integrate our products with 3rd party products/tools/services
- Develop Infrastructure for delivering services using a performance driven approach, build databases, schedule automated jobs, etc
# Ideal Background / Experience
- At least 24 months of diverse experience in web development for product or services oriented environment with exposure to working production deployments
- Expertise in programming using Python/Javascript or similar scripting languages
- In-depth exposure to technologies used in web-based SaaS products, including REST APIs
- Sound understanding of Postgres and NoSQL databases such as MongoDB
Nice to have exposure to any of
- AWS
- Azure
- ELK
- Object Relational Models (SQLAlchemy, etc)
- Google APIs
- Microservices Architecture Pattern
- NodeJS / ExpressJS
# Desirables
We are looking for a person who has
**Resourcefulness** - we're looking for versatile developers who are good at figuring out what they need to use, learn, build, re-purpose to get the job done quickly and efficiently.
**Ownership** - We like to be directive and not prescriptive in our management. We’d love for you to take ownership of what you work on, and tell us what to do, rather than the other way round.
**Work Ethic** - We’ve grown up on Wall Street. We work hard, and have aggressive goals. We want our team-mates to be focused, goal-oriented and consistent high achievers.
**Execution Focus** - Our business is about getting things done, and getting things done right. We want outcome focused colleagues who can multi-task, and execute quickly and elegantly.
# What else you need to know
We are an early stage company. Working here is not for the faint-hearted. An intense and unstructured work environment, lots of excitement and a group of motivated colleagues is what we bring to the table. We ask you to bring your undivided attention, strong worth ethic & resourcefulness. We are Delhi based and work 6 days a week. We operate in a Python environment.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon