Tech Support Engineer

About us:

IndieFolio is disrupting the traditional creative agency model by allowing leading brands to assemble custom creative teams, delivering world-class quality. We connect top brands with India's finest creative talent in design, video, and content, leveraging advanced technology and industry expertise to streamline the process. Our curated network of professionals, combined with a data-driven approach, ensures exceptional results and unmatched efficiency. With a proven track record and a commitment to innovation, IndieFolio is transforming how businesses access and collaborate with top-tier creative talent. We are scaling our team and operations, seeking independent, responsible, and accountable individuals to join our dynamic team.

The Opportunity: Lead and Grow Our Inside Sales Team

We're seeking a Inside Sales Specialist who can drive new client acquisition, and lead a dedicated team of lead collection executives. You will be instrumental in achieving our sales targets and ensuring the quality and effectiveness of our lead-generation efforts. This is an opportunity to play a crucial role in our growth and success.

What you'll be doing

• New Client Acquisition: Spearheaded new client acquisition through strategic cold email outreach, leveraging tools like HubSpot, SmartLeads, LinkedIn Sales Navigator and other email scraping tools.
• Email Performance Management: Innovate and implement effective cold email strategies to maintain inbox deliveries, high open rates and low bounce rates.
• HubSpot Management: Oversee the management and optimization of HubSpot CRM, ensuring seamless operation and integration with sales processes.
• Lead Quality Assurance: Lead a team of lead collection executives, ensuring the highest quality of leads and maintaining data integrity.
• Reporting: Provide regular sales reports, covering revenue targets, team performance, lead quality, open rates, bounce rates, and other critical KPIs to your manager. 
• Developing a sales strategy: Using data analysis and trend identification to create a strategy to drive revenue growth.
• Managing lead gen. representatives: Coaching, training, and evaluating the performance of lead generation representatives. 
• Setting TOFU sales targets: Setting and tracking sales targets and optimizing KPIs.
• Forecasting: Using historical data to predict future buying patterns and improvising TOFU sales targets. 
• Identifying sales opportunities: Identifying sales opportunities and coordinating sales projects with the operations team.
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Your Skills & Experience

• Proven Track Record: Minimum of 2 years of experience in using HubSpot or similar CRM platforms.
• Technical Expertise: Proficiency with CRM management (HubSpot experience preferred), LinkedIn Sales Navigator, LinkedIn email scraping tools and MS Excel.
• Industry Knowledge: Strong understanding of B2B lead generation and experience in creative & design services.
• Analytical Mindset: Ability to analyze complex data, identify patterns, and draw actionable conclusions with a problem-solving approach.
• Communication Skills: Excellent spoken and written English, with the ability to clearly communicate complex ideas.

Why Join Us?

• Work with the best: Collaborate with some of the best global brands and top leadership in the industry.
• Hypergrowth Opportunity: Be part of a company experiencing explosive 500%+ annual growth with the potential to scale by 100x in just 3 years!
• Continuous Development: Refine your skills and leadership through continuous training and the support of a collaborative team.
• Own Your Impact: Enjoy a high-trust environment where your contributions are valued, your voice is heard, and your ownership mindset is celebrated.
• Flexibility & Autonomy: Embrace a remote-first culture that empowers you to design your ideal workday, focusing on results and maximizing your productivity.
• Vibrant & Collaborative Community: Connect with a passionate team of creative thinkers and innovators who share your dedication to excellence and making a difference.
• Competitive Compensation & Perks: Benefit from a competitive salary, comprehensive benefits package, and opportunities for professional development to fuel your growth.

Roadmap

Days 1-30: Onboarding and Foundation

• Get to Know IndieFolio: Understand IndieFolio's culture, values, and sales goals.
• Master Tools: Become proficient with HubSpot, LinkedIn Sales Navigator, and email scraping tools.
• Assess Landscape: Conduct a thorough audit of current sales strategies, competitors, and lead generation processes.
• Connect: Build rapport with your lead collection team and key stakeholders.

Days 31-60: Strategy Development and Refinement

• Deep Dive: Perform in-depth analysis of current sales efforts and competitor strategies.
• Sales Strategy: Collaborate with the Sales & Marketing Manager to refine sales strategies and develop a roadmap for new client acquisition.
• Test & Refine: Implement initial strategies, gather feedback, and adjust as needed.

Days 61-90: Execution and Optimization

• Lead Team Production: Oversee the lead collection team to ensure high-quality output and data accuracy.
• Implement & Measure: Launch strategic sales initiatives, track performance, and analyze results.
• Continuous Improvement: Evaluate effectiveness, gather feedback, and refine processes to ensure ongoing success.

We are hiring for the role of Automation engineer- Kotlin/Expresso.

Experience: 1 to 5 years

Notice Period : 1- 5 Years.

​Job Location: Bangalore

Job Description:

•Proficiency in programming/scripting with Kotlin/Espresso

•Strong experience in developing Automation scripts, Automation framework

•Experience in automation of Mobile applications and Rest APIs using Kotlin/Espresso framework

•Strong knowledge of automation tools/frameworks such as Espresso, Appium

•Hands-on expertise in using Kotlin programming

•Hands-on expertise in Atlassian tools like Jira, Bitbucket, Confluence etc.

•Experience with CI/CD tools such as GitHub, Jenkins, CI/CD

• 3+ Years of designing and developing using AngularJS 
• Writing JavaScript, TypeScript, CSS, and HTML.
• Knowledge of JavaScript MV-VM/MVC frameworks including Angular JS.
• Excellent project management skills.
• Proven experience implementing front-end and back-end JavaScript applications.
• Excellent communication skills.
• Critical thinker and good problem-solver.

Skills

• Good Hand on Angular and working with latest angular versions.
• Good communication skills.
• Critical thinker and good problem-solver

• Develop software solutions by studying information needs; conferring with users; studying systems flow, data usage and work processes; investigating problem areas; following the software development lifecycle
• Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development and proposed solutions
• Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
• Prepare and install solutions by determining and designing system specifications, standards and programming
• Improve operations by conducting systems analysis; recommending changes in policies and procedures
• Protect operations by keeping information confidential
• Provide information by collecting, analyzing, and summarizing development and service issues
• Accomplish engineering and organization mission by completing related results as needed
• First and foremost, developing software our users need
• Mentor junior and mid-level engineers
• Collaborate with team to brainstorm and create new products
• Grow engineering teams by interviewing, recruiting, and hiring
• Make informed decisions quickly and taking ownership of services and applications at scale
• Work collaboratively with others to achieve goals
• Be a persistent, creative problem ­solver
• Remain cool and effective in a crisis
• Stay on the leading edge of development practices
• Passionate about great technologies, especially open source
• Understand business needs and know how to create the tools to manage them

• You're proficient in Node.js/Javascript with a strong foundation in NoSQL/ SQL 
• You're proficient in React and strong frontend javascript foundation 
• Knowing GoLang and/or Solidity is a definite plus but not a requirement
• You have a passion for writing code as well as understanding and crafting the ways systems interact
• You have experience deploying to and implementing solutions in AWS
• You believe in the benefits of agile processes and shipping code often
• You are pragmatic and work to coalesce requirements into reasonable solutions that provide value

• Deploy well-tested, maintainable and scalable software solutions
• Take end-to-end ownership of the technology stack and product 
• Collaborate with other engineers to architect scalable technical solutions
• Embrace and improve our standards and processes to reduce friction and unlock efficiency

Current Ecosystem : 
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Metaverse : https://shib.io/#/" target="_blank">https://shib.io/#/

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Game: Shiba Eternity on iOS and Android

• Extensive experience in designing, building & supporting Azure Managed Services Operations.
• Good understanding of Azure IaaS and PaaS services (Azure VMs, App Service, VM Scale set, Storage, Web App, Function App, Logic App, SQL instance, Data factory, Key vault, API management service etc.).
• Good understanding of Azure networking, vNet, NSG, various load balancing services, VPN, Express Route and firewalls in cloud environment.
• Knowledge on Cloud Adoption Framework.
• Hands on Experience in migration of various workloads to Azure from on-prem sources like VMware, Hyper-V, Physical Servers and from other Clouds.
• Knowledge of Azure Backups and ASR (Azure Site Recovery).
• Strong Knowledge on Containerization and Orchestration (Docker, Kubernetes, AKS).
• Powershell Scripting, Azure CLI, ARM templates writing, setup automation for resources provisioning and other IaC tools like terraform, Ansible is an added advantage.
• Knowledge on Azure automation and Automation Desire State Configuration.
• Knowledge on Azure Devops or GIT Actions on CI/CD pipeline configuration.
• Strong experience in configuring, maintaining, and troubleshooting Microsoft based production systems.
• Aspire to learn and be able to pick up latest technical advances in Azure and be able to implement it.
• Certificate on Azure Administrator & Azure Architect has added advantage.

• Languages: Javascript, Typescript, CSS
• Framework: React 17, knowledge of React hooks is important and knowledge about react context and redux is required too
• Packages manager: npm, yarn
• Knowledge of REST and GraphQL
• Control version: Git
• Hosting & deployment: AWS Amplify
• The automation UI was written in Vue therefore knowing about Vue may be a plus

How many hours are they expected to work? 

• - Full time position ( 40+ hours a week) 
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What hours should they work?

•  - Prefer 9-5 EST but there is wiggle room
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Will there be nights and weekends? 

• - Nights and weekends are not scheduled, however we are looking for someone that takes pride in their work and will lean in to hit a deadline or to fix a bug if it has a significant impact on the platform.
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Should they be expected to lead?

• - Yes, you should be expected to lead and to communicate/ cooperate with other devs as a team. Some coding might be alone but the hope of the app is that it all works seamlessly together and to ensure that there needs to be communication among all devs front end and back end. 
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Who will they report to?

• - They will report to Product OwnerRob and Product ManagerJulietta daily for standups and well as pushing tasks through the appropriate structure of review, QA, and production. 
• They will also report and check in with Client SuccessCourtney as we look to make the app have a seamless customer experience and customer value. The goal of Attribute should be to try and give as much value as quickly and easily as possible.

Will they work alone or in a team?

• In some spots they might be expected to work alone and on a separate sprint from others, however, everything needs to tie in and work together, because of that the developer must be team oriented in both development and problem solving.
• Additionally, there will be times that they should expect to work with people who are not particularly tech savvy ( ie. sales, marketing, customer success etc.) to collaborate on a specific feature to produce the best thing for the product.

Accountability

• The developer is both accountable for their code and the code of the team. They should take care and responsibility in the work that is done and if there are problems with the code in QA or production work as diligently as possible to fix that problem ( whether it is their code directly or not).
• As part of this all code will be attached from Github to Jira for developers to constantly upload their commits to Jira tasks
• A mistake is completely fine and expected, bugs are to be expected. What is asked is that you report it as soon as possible and are honest about it so that we can move forward in resolving it as soon as possible.

Customer, Usability, and Value Focused

• The end user of our product will be marketing professionals/head of marketing. At all times the developers need to take this into account and spend time thinking of the ease and the use cases that people will utilize their code or features in real life versus what is a way to make something work but in a vacuum. 

Quality focused

• Pushing out code is awesome, but if the code has a ton of bugs and does not do the required action that is practical for the user then it does not matter. We want a developer who is Quality focused and also hold their other developers accountable.

Focused on the whole 

• When producing a feature it is easy to sometime get sucked into how that features works in a vacuum. The developers need to be able to work together and understand the software architecture as a whole in order to make whatever feature they are working on be able to work with the other features that are built within the app ( and will be built or are on the roadmap for the future).

Creativity and Experimentation

• Developers are expected to work within structures, however, they are always encouraged to take time to think of creative solutions and to collaborate on new features or ways of making the product better.

Unfeathered, Honest, Respectful Communication

• Every developer should feel free to speak their mind in a respectful manner to other developers as well as anyone else in the entirety of the company. Any opinion, thought, or perspective will be listened to and valued. 

Next Man or Woman Up Mentality

• Never should anyone on the team defer a problem and say “ thats not my fault or problem”. We are one unit and one company. One problem is everyone's problem and should lean in to the “next man up philosophy” if you have the time and can help to fix the problem and bring it to a solution you should be willing to.

Upward Mobility and Vesting Opportunity

• This position will allow for upward mobility, increased responsibility, and for people who constantly go above and beyond an opportunity to vest into and own equity in the company

Profile Requirements:

• Experience as full stack / back end developer with expertise in Python/Node JS/Java/PHP.
• Understanding of data analytics, web analytics, and key performance indicators.
• Strong unit test and debugging skills.
• Good in Data Structure and algorithms
• Expertise in AWS/ GCP/ Azure or any cloud provider
• Proficient understanding of code versioning tools such as Github / Gitlab.
• Understanding of fundamental design principles behind a scalable application.
• Knowledge of Javascript/ Jquery/ HTML/ CSS/ AngularJS/ ReactJS
• Should have worked on Django/ Flask/ Spring/ Hibernate/ CodeIgniter
• Proficiency in Python or PHP software development on Linux platforms, or on Windows
• Should be able to work with minimal supervision

Responsibilities and Duties:

• Write reusable, testable, and efficient code.Implement security and data protection.
• Design and implementation of data storage solutions such as databases.
• Explore design implications and work towards appropriate balance between functionality and performance
• Work with a cross-discipline team of User Experience, Visual Design, Project Management, Development and testing.
• Writing White Papers and documenting the findings, learnings and challenges during the projects.
• Lead a team, resolves issues and effectively manage employee discipline. Play a key role in recruitment and campus drives.

Required Experience, Skills and Qualifications:

• Bachelors/ Masters in Computer Science or Electronics.
• Hands on experience in either MEAN stack or Python-Django-Flask