Tech Support Engineer

About Blackhawk Network

Blackhawk Network (BHN) delivers branded payment solutions through the prepaid products, technologies and network that connect brands and people. We collaborate with our partners to innovate, translating market trends in branded payments to increase reach, loyalty, and revenue. We reliably execute security-minded solutions worldwide. Join us as we shape the future of global branded payments.

Overview:

BHN Rewards is a platform for marketers to send & manage global e- gift campaigns like Amazon or Visa e-gift cards. Marketers love how BHN Rewards makes it easy to deliver

gifts to hundreds and thousands of recipients. BHN Rewards is the only integrated gifting partner for the top marketing & survey platforms - SurveyMonkey, Marketo, HubSpot,

and Qualtrics. BHN Rewards has also entered into Employee rewards with our recent launch of BHN Rewards for the Microsoft Teams App.

BHN Rewards was acquired by Blackhawk Networks in August 2021, the global leader in

rewards and incentives.

At Blackhawk Network, we shape the future of global branded payments through prepaid products, technologies, and networks that connect brands and people. Our collaborative innovation and scalable, security-minded solutions help our partners to increase reach, loyalty, and revenue. We believe our future holds great things for Blackhawk Network and its partners. We believe that together, we can shape the future. Our beliefs? Win as one team, be innovative, have global excellence, and be inspiring! Blackhawk is a multi-billion dollar US-based corporation, with headquarters in Pleasanton, California, and offices in over 28 countries.

So, what are you waiting for? Shape your career and join our global network

Responsibilities

▪ Expertise in API testing and experience in working with API based applications

● Expertise and experience in designing Automation Frameworks from scratch

● Strong in Web Services Automation

● Technical expertise in building effective testing frameworks that are highly scalable and reusable. (Karatelabs.io)

● Programming Fundamentals: Proficiency in a programming language, understanding of data structures and algorithms, and knowledge of object-oriented programming principles. (Java and Javascript)

● Software Development Lifecycle: Familiarity with the software development process, agile methodologies, and version control systems.

● Problem-Solving and Analytical Skills: Ability to analyze and solve complex problems, logical reasoning, and troubleshooting skills.

● Database and Data Management: Understanding of relational databases, SQL, and data modeling concepts.

● Web Development: Familiarity with HTML, CSS, JavaScript, and web development frameworks for building web applications.

● Communication and Collaboration: Strong communication skills, ability to work in a team, and willingness to learn and adapt to new technologies.

Qualifications

▪ 1-2 years of experience with Bachelor’s degree in Computer Science

▪ Excellent communication skills

▪ Love for learning new things - Curiosity and grasping abilities

▪ Expert coding and design skills

▪ Thorough understanding of Software Development Life Cycle and Quality methodologies

▪ Experience working with agile/scrum-based teams

▪ Organized, focused on building, improving, resolving and delivering

As a SaaS DevOps Engineer, you will be responsible for providing automated tooling and process enhancements for SaaS deployment, application and infrastructure upgrades and production monitoring.

• Development of automation scripts and pipelines for deployment and monitoring of new production environments.

• Development of automation scripts for upgrades, hotfixes deployments and maintenance.

• Work closely with Scrum teams and product groups to support the quality and growth of the SaaS services.

• Collaborate closely with SaaS Operations team to handle day-to-day production activities - handling alerts and incidents.

• Assist SaaS Operations team to handle customers focus projects: migrations, features enablement.

• Write Knowledge articles to document known issues and best practices.

• Conduct regression tests to validate solutions or workarounds.

• Work in a globally distributed team.

What achievements should you have so far?

• Bachelor's or master’s degree in Computer Science, Information Systems, or equivalent.

• Experience with containerization, deployment, and operations.

• Strong knowledge of CI/CD processes (Git, Jenkins, Pipelines).

• Good experience with Linux systems and Shell scripting.

• Basic cloud experience, preferably oriented on MS Azure.

• Basic knowledge of containerized solutions (Helm, Kubernetes, Docker).

• Good Networking skills and experience.

• Having Terraform or CloudFormation knowledge will be considered a plus.

• Ability to analyze a task from a system perspective.

• Excellent problem-solving and troubleshooting skills.

• Excellent written and verbal communication skills; mastery in English and local language.

• Must be organized, thorough, autonomous, committed, flexible, customer-focused and productive.

Position Summary


Clarista.io turns current enterprise data silos into a ‘Live Data Network’, easy to use, always available, with flexibility to create any analytics. Clarista is designed for both business and technical users, hence the user interface plays a pivotal role in ensuring performance with large datasets and a superior user experience.

What You'll Do


You will be part of Clarista’s UI engineering team. You will work in our cloud native environment and perform following activities to support core product development and client specific projects:

• You will build & support responsive web user interfaces by using ReactJS
• You will ensure usability of the interfaces and workflows for end users
• You will integrate user interfaces with data and other interfaces through APIs
• You will collaborate with cloud and data engineering teams to enable end-to-end functionality
• You will partner with other team members in understanding the functional / non-functional business requirements, and translate them into software development tasks
• You will follow the software development best practices in ensuring that the code architecture and quality of code written by you is of high standard, as expected from an enterprise software
• You will be a proactive contributor to team and project discussions

 Who you are


• Strong education track record 
• Bachelors or an advanced degree in Computer Science or a related engineering discipline from Indian Institute of Technology or equivalent premium institute.
• 2-3 years of experience in UI Development using ReactJS
• An ideal candidate will be responsible to produce high-quality solutions; bringing a deep understanding of modern HTML, JavaScript, and CSS, and the software development life cycle and a strong ability to execute and implement standard software architecture patterns.
• Expert knowledge of JavaScript to design optimized and modular components that will be used across platforms.
• Proficient with ReactJS, Redux, Service Workers, Optimized coding practices, Progressive Web Apps (PWA), Context API, System design, Web concepts, Server-Side Rendering (SSR), lazy loading.
• Should have experience working with any of the chart’s library like charts.js, Highcharts.js, etc.
• Should know how to write modular and optimized code.
• Should have good knowledge around error handling.
• Fair understanding of responsive design and cross-browser compatibility issues.
• Experience versioning control systems such as GIT
• Strong problem solving and communication skills.
• Self-starter, continuous learner.

Good to have some exposure to

• Start-up experience is highly preferred
• Exposure to micro front ends.
• Agile software development methodologies.
• Working in multi-functional, multi-location teams

What You'll Love About Us – Do ask us about these!

• Be an integral part of the founding team. You will work directly with the founder
• Work Life Balance. You can't do a good job if your job is all you do!
• Prepare for the Future. Academy – we are all learners; we are all teachers!
• Diversity & Inclusion. HeForShe!
• Internal Mobility. Grow with us!
• Business knowledge of multiple sectors

As a Salesforce Product Owner, you will lead the product intake, backlog prioritization, strategy, and roadmap of the Salesforce platform. Furthermore, you will lead the team with discovery to create a development-ready story to be handed off to the development team. The company is looking for a candidate with Salesforce and Agile framework experience.

• The role requires strong leadership across multiple teams and departments, the ability to communicate with influence, and a technical aptitude
• The ideal candidate will have proven Salesforce product knowledge as well as the ability and experience to demonstrate how they have improved efficiencies in product management using their product expertise.

The Product Owner will work with business groups:

• To understand demand
• Collaborate with the business to develop detailed requirements
• High-level design and technical architecture
• They will also lead many of the Agile ceremonies and will ensure the team meets its goals on time and within budget.
• Managing integration across the platform is also a key role

This role is a strategic, senior-level individual contributor who will own a portfolio of products/initiatives as well; including:

• Owning reporting and analytics on product work,
• Establishing and maintaining metrics to measure the performance of work,
• Creating and sustaining relationships with other organizations (IT, industry teams, etc.),
• Facilitating working sessions/steering committees to drive performance and
• Communicating directly with Senior Leaders from different areas of the organization.

The position also serves:

• To define scope and benefits
• Create user stories
• Develop a roadmap
• Track budget performance
• Validate IT related design and development work
• Partner with the business to ensure end-user acceptance testing
• Monitor an initiative post-launch to ensure benefit realization.

Additional job duties/responsibilities may include but are not limited to:

• Identify and ability to negotiate with Vendors for IT Sub-contracting
• Working closely with key stakeholders and internal partners throughout the organization to gather requirements
• Creating, maintaining, and prioritizing the product backlog according to business value for the life of the project
• Developing & conveying the vision of what is to be built
• Acting as the key product feature decision-maker., maximizing the value of the product
• Communication of product backlog priorities
• Handoff of development-ready stories to the development team
• Assisting with the elaboration of epics, themes, and features into user stories that are small enough, or granular enough, to be achieved in a single sprint
• Decisions on release dates and content
• Participating in daily scrum, as needed
• Participating in sprint planning meetings, reveals, and retrospectives – inspecting the product progress at the end of every sprint to accept or reject the work that has been done by the development team
• Acting as the voice of the team, communicating status to stakeholders and internal partners

Basic Qualifications

• Four year Bachelor’s degree preferably in marketing, computer science, information systems, engineering, or related field
• 5+ years experience as a product owner
• 5+ years experience leading a technical team while simultaneously managing multiple projects
• 3+ years experience with the Agile methodology

Top candidates will also have:

• Salesforce development experience
• Salesforce Sales & Service Cloud experience
• Demonstrated ability to communicate to ensure a team’s success
• Strong accountability planning/organization and teamwork
• Highly developed interpersonal skills to deal with sensitive, emotional or potentially controversial situations.
• Experience managing projects using Agile software tools such as JIRA, Team Services, Rally
• Knowledge of the software development lifecycle
• Background in Information Technology

Job Requirements:

• 3+ years of relevant experience
• Experience in Dynamics 365 CE customization including the development of plugins, workflows, web resources, security, and Portal development.
• JavaScript, jQuery experience.
• CRM API / SDK knowledge and 3rd party solutions integration experience.
• SharePoint integration experience.
• Configuring and customizing D365 CE first-party apps like sales, customer service, Field service.
• Managing Dynamics 365 integration with Azure services.
• D365 certifications

• Conduct market research to identify selling possibilities and evaluate customer needs
• Actively seek out new sales opportunities through cold calling, networking and social media
• Set up meetings with potential clients and listen to their wishes and concerns
• Prepare and deliver appropriate presentations on products and services
• Create frequent reviews and reports with sales and financial data
• Ensure the availability of stock for sales and demonstrations
• Participate on behalf of the company in exhibitions or conferences
• Negotiate/close deals and handle complaints or objections
• Collaborate with team members to achieve better results
• Gather feedback from customers or prospects and share with internal teams