Tech Support Engineer

Job Summary: As a Customer Support Executive , you will be responsible for handling customer inquiries and resolving issues in a professional and timely manner. You will work closely with customers and internal teams to ensure exceptional service delivery and customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a courteous and professional manner.
• Identify customer needs and recommend appropriate solutions.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Keep records of customer interactions, comments, and complaints.
• Ensure customer satisfaction and provide professional customer support.

Requirements:

• Proven customer support experience or experience as a client service representative.
• Excellent communication and problem-solving skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma or equivalent; college degree preferred.

Preferred Skills:

• Experience in a call center or BPO environment.
• Knowledge of customer relationship management (CRM) systems.
• Fluency in English.

Note: Cab facility (only drop) available for female candidates.

Job Type: Full-time

Pay: ₹13,000.00 - ₹22,000.00 per month

Shift:

• Night shift
• US shift

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Other Benefits:

• Performance bonus

Company Profile:

A global industry leader in the manufacturing industry for over 90 years, we are dedicated to keeping the world in motion across a diverse range of sectors, from conveyor systems to container cranes. Our cutting-edge drive technology is a cornerstone of modern mechanical and plant engineering, and we continue to shape the trajectory of this field both now and in the future.

Key Facts:

The workforce of over 21,000 worldwide, including 900 engineers and 600 researchers, as well as a significant number of trainees and development professionals. Achieved sales totalling 4.2 billion Euros, reflecting our substantial impact on the industry. Our commitment extends beyond business, as we actively prioritise inclusion, diversity, fair partnerships, and responsible resource utilization. With a presence in 54 countries, we maintain 17 production facilities and 88 Drive Technology Centers across five continents, ensuring rapid response, short delivery times, and personalized on-site assistance to our customers.

Responsibilities:

• Establish and enhance the SEW brand and value proposition in the market.
• Meet and exceed sales targets for OEM/EU customers within the assigned region.
• Provide exceptional service and application support to assigned customers.
• Manage receivables collection and ensure proper completion of statutory forms.
• Identify and capitalise on project business opportunities.
• Foster and nurture strong relationships with customers to drive long-term partnerships.
• Monitor sales trends and competitor activities, and report forecasts to management.
• Submit travel and other expense claims promptly.
• Maintain accurate records and documents as per Quality Management System (QMS) procedures.

Authority:

• Make decisions on FOC (Free of Charge) replacement and service in conjunction with the Branch Manager.
• Collaborate with the Branch Manager to make pricing decisions.
• Organise customer entertainment with approval from the Branch Manager.

Dimensions:

• Area: Region Assigned
• Contribution to Turnover: 2% of company turnover

Profile:

• Education: Graduate in Mechanical/Electrical/Electronics engineering from a reputable institute.
• Experience: Minimum of 2 years of experience in selling similar products.
• Skills Required: Strong proficiency in Customer Relationship Management, Presentation Skills, and Negotiation Skills.

What We Offer:

• Engaging working climate with an open and transparent culture.
• Emphasis on results through empowerment and effective teamwork.
• Structured training and development modules monitored via a mentoring process.
• Personalized training and guidance from experienced colleagues.
• State-of-the-art facilities and flexible working conditions.
• Commitment to energy efficiency, social responsibility, and environmental protection.

You will be part of the core engineering team that is working on developing AI/ML models, Algorithms, and Frameworks in the areas of Video Analytics, Business Intelligence, IoT Predictive Analytics. 

For more information visit www.gyrus.ai 

Candidate must have the following qualifications 

- Engineering or Masters degree in CS, EC, EE or related domains

- Proficient in OpenCV

- Profficiency in Python programming 

- Exposure to one of the AI platforms like Tensorflow, Caffe, PyTorch

- Must have trained and deployed at least one fairly big AI model

- Exposure to AI models for Audio/Image/Video Analytics

- Exposure to one of the Cloud Computing platforms AWS/GCP

- Strong mathematical background with special emphasis towards Linear Algebra and Statistics

We are looking for an ambitious Co-founder and CTO to join and support our growth at Spacenos. The Person we are looking for will fill an entrepreneurial C-Level role and will enrich our team with the product development and delivery skills.

Skills Required

• 3+ years of experience as a technology leader. 
• Skilled in Java, ReactJs, Firebase, Google Cloud.
• Applied knowledge of Cloud Security, AWS, Machine Learning, AI and Tensorflow.
• Strong communication and team management skills. 
• Excellent resource handling and understanding of scaling principles. 

Roles and Responsibilities

• Develop and understand technological roadmap
• Develop feature rollout systems and processes
• Hire and manage outside/contracted engineering talent
• Structure and lead teams, individuals, and cross-functional relationships in a way that ensures productivity and communication.
• Collaborate with other teams to optimize user experience of products.
• Drive modern engineering principles and practices by implementing relevant techniques, processes, and best practices
• Clearly articulate plans and projects to both senior level executives and more junior team members.

Spacenos is the fastest-growing start-up which is innovating in the finance, edtech and marketing domain since 2015 and won multiple awards and recognitions from more than 40+ MNCs and Fortune 500 companies. Our Clients are based out of the U.S.A and Australia. We are funded & Supported by Government of Karnataka, Angel Investors and International Grants.

1. Apply for your CV and past work to be reviewed.
2. Receive a telephonic interview or assessment upon filling the final step form.

3. Receive offer letter if selected.

Our hiring process takes less than 24 hours from the time you receive the Final Step form.

Validity: Up to Dec 2023

- Apply soon, the earliest applicant would be preferred over the late applicants.

What you need to have:

Responsibilities:

• Setup and integrate various APIs
• Dealing with scripts written in different languages (PHP, Node.js, Python, PhantomJS, Ruby)
• Must be an R & D specialist
• Keep up-to-date with advanced concepts
• Adaptable to learn new technologies
• Knowledge on Linux and its commands
• Fast in debugging the code
• Should be a quick learner
• Good at communication

Requirements

• Minimum 3 Years of experience in PHP7
• 1 Year experience in Node.js/Python
• Good work experience in PHP7 
• Strong knowledge in OOPS.
• Proven knowledge on REST and SOAP API integrations 
• Experience in composer installations
• Strong in Javascript and Node.js concepts.
• Good knowledge of MongoDB and MySql
• Knowledge of versioning tools (SVN/GIT)
• Having knowledge on Amazon AWS and Google Cloud Platform is an added advantage
• Having knowledge of elastic search is an added advantage
• Good to have knowledge on p threads

We are looking for a passionate PMO Lead to be part of Enterprise PMO which responsible for the entire organization support function on compliance , adherence and Governance of Standards, Operations, Policies and Procedures. We are looking for very dynamic and energetic PMO Lead to drive the delivery governance and excellence  as per Business Objectives.  Looking of people with high level accountability and ownership to drive the things for very fast growing start-up services company in India.

The ideal candidate for this position will have at least 8
years of program management office (PMO)  with an ability to think tactically as well as strategically while leading cross functional teams in a matrixed environment. He is single point of contact for Delivery PMO and Process Governance. The primary goal of this candidate is to achieve benefits from standardizing and following project management policies, processes, and methods to be leveraged by multiple project owners. The candidate should have the ability to provide a decision support information for stakeholders (including executives) to make appropriate decisions. The candidate should also could underpin the project delivery mechanisms ensuring that all business change in an organization is managed in a controlled way.

Responsibilities:

• Transparency: providing information with a single source of the truth. Information should be relevant and accurate to support effective decision-making by stakeholders (including senior management).
• Reusability: stopping project teams from reinventing the wheel by being a central point for lessons learned templates and best practice.
• Delivery : making it easy for project teams to do their jobs by reducing bureaucracy, mentoring and process compliance. This includes the better coordination between two of delivery teams (One time Implementation and Managed Services) and other cross functional teams for SOP compliance and adherence.
• Governance: ensuring that communication to different stakeholders (including senior management) & decisions are taken by the right people , based on the right information presented. The governance role can also include audit or peer reviews, developing project and program structures, Standard Operating Procedures and ensuring accountability including of Information Security Management System as per ISO standards.
• Traceability: providing the function for managing documentation, project history and organizational knowledge.

• Create, Maintain and Own the PMO Delivery and Process Governance Metrics which includes Project Financials, Task and Ticket Metrics, Process KPI, Process Improvements, Delivery Governance and Excellence

Skills

• Gathering data about project progress and producing reports
• Developing standards and processes
• Encouraging (or enforcing where necessary) the use of those standards and processes
• Delivering training and mentoring Delivery and Process Governance PMO members and lead the team.
• Managing dependencies across multiple projects across delivery team

• MBA in Project/Operations/Systems/MIS or MCA Or equivalent
• 8-12 years’ experience in Service Desk/PMO environment, in a fast-paced though structured environment
• Strong Process and Agile Project Methodologies knowledge for managing multiple projects
• Superior verbal, written and interpersonal communication skills with both technical and non-technical audiences.
• Reporting on financial information such as Project Profitability, Claims and Invoicing
• Experience in working with agile lifecycle and/or tracking and process management tools, e.g. Zoho Projects & Desk or JIRA
• Identify and analyze opportunities and make tactical/strategic recommendations
• Hands on project management approach that includes a proven track record of project/program execution
• Need to have good understanding Competencies (AWS) and Industry specific foundations (ISMS, ISO 27001, GDPR) 
• Ability to quickly switch tasks, multi-task, be highly organized and detail oriented. 
• Ability to adapt communication style to effectively work with multiple levels within an organization 
• Experience preparing high visibility, executive level presentation materials 

SiteRecon is looking for an Engineering Leader who can visualize the nuts and bolts of the product architecture and bring it to life. You will be responsible for leading the engineering team and contributing to product conception from an engineering standpoint. You will also be the thought leader for engineering in the team. 

You will lead the development of new smart web applications and you will be mainly involved in the development of our platform (SiteRecon). You will be working in an exciting environment alongside people with tremendous ambition. You will have the freedom to implement your own designs & solutions. You will be working together with the core team of SiteRecon - all graduates from IITs working at the cutting edge for the past few years, CEO, CPO, and CDS. 

Role and Responsibilities:

• Ensure high-quality customer experience through our products. 
• Hiring and retaining engineering teammates. 
• Inculcate a culture where high-quality engineers can thrive and grow. 
• Contribute to product conception from an engineering perspective.
• Take complete, end to end ownership of development and production pipelines of internal tools and consumer-facing products.
• Ensure high performance, reliability, and availability of hosted deep learning and geoprocessing services.
• Translate high-level tasks and product requirement documents into technical design documents and scalable, maintainable and readable codebases.
• Develop and implement high and low-level system design for engineering projects.
• Develop scripts and set up the infrastructure for monitoring and logging for all deployed software.
• Coordinate with internal teams to understand data processing pipelines and provide technical solutions.
• Effectively lead teams of junior developers and ensure high code quality through code reviews, automated linting, etc.
• Represent engineering team before stakeholders outside SiteRecon (users, investors, job candidates)

Does This Sound Like You?

Must Haves:  

• 3+ years of experience in the backend (preferably Django), frontend and software design and architecture.
• Experience with DevOps technologies such as Docker, Kubernetes, Jenkins or CI/CD.
• Knowledge of messaging services like Apache Kafka, RabbitMQ.
• Understanding of cloud services like AWS and GCP.
• Experience working at a startup that scaled while you were there.
• Experience managing a team, converting product requirements into engineering sow.

Good To Haves:  

• Experience with PostGIS or any other geo-database.
• Understanding of Geographic Information Systems and related terminologies.
• Experience in developing production versions of deep learning applications.

Candidate attribute (Culture Fit):

• Comfortable operating in a constantly changing and fast-paced environment.
• A passionate, driven individual who can achieve results through both, independently and teamwork and collaborative approaches.
• Have a strong work ethic and natural ownership ability.