Tech Support Engineer

Position: Junior Façade Designer

Role Objective:

Support the Façade Design team by assisting in the preparation of technical drawings and documentation while developing foundational façade design skills under supervision.

Key Responsibilities:

Assist in drafting and revising façade drawings and technical documents as per team guidance.

Apply company standards, project specifications, and basic engineering principles.

Learn façade materials, systems, and relevant local building codes.

Support day-to-day design tasks and maintain organized project files.

Perform basic quality checks on drawings before review.

Candidate Profile:

Education: Diploma/Bachelor’s in Civil/Mechanical Engineering or Architecture.

Experience: 0–2 years; fresh graduates with an interest in façade/structural design are welcome.

Skills: Basic proficiency in AutoCAD; willingness to learn advanced design tools.

Reporting To:

Façade Designer / Senior Façade Designer

We are looking for an ambitious and dynamic SR. Business Development Associate to drive the growth and success of our online higher education programs. The ideal candidate will be responsible for identifying new business opportunities, forming strategic partnerships, and expanding companies’s market presence in the education sector. This role demands strong communication skills, the ability to build relationships with educational institutions, and a deep understanding of the online education landscape.

Key Responsibilities:

 Business Development & Lead Generation:

o Identify and secure new business opportunities by targeting universities, colleges, and educational institutions to promote our online higher education programs.

o Develop and implement strategies to generate new leads, including attendingevents, digital outreach, and cold calling.

o Cultivate long-term relationships with academic institutions, corporate partners, and key stakeholders in the higher education sector.

o Conduct in-depth research to identify potential clients and develop customized solutions to meet their educational needs.

o

 Sales & Partnership Management:

o Lead the sales process for acquiring new educational institutions and corporate partners for online programs.

o Present Shiksolve’s offerings through compelling presentations, proposals, and demonstrations to prospective clients.

o Negotiate contracts and agreements with institutions and partners, ensuring mutually beneficial relationships and revenue growth.

o Manage the end-to-end sales cycle, including post-sale follow-up, relationship management, and upselling opportunities.

 Strategic Planning & Market Expansion:

o Develop and execute business development strategies that align with companies’s growth objectives.

o Analyze the competitive landscape, monitor industry trends, and identify emerging opportunities within the online education space.

o Collaborate with internal teams (marketing, product development, and customer support) to ensure alignment between business objectives and educational offerings.

 Client Relationship Management:

o Build and maintain strong relationships with existing clients, ensuring their satisfaction and retention.

o Provide high-level support and guidance to clients, acting as the primary point of contact for all business development matters.

o Conduct regular check-ins with clients to identify new needs and upsell companie’s services.

 Reporting & Performance Analysis:

o Track and report on business development performance, including sales activities, pipeline, revenue forecasts, and performance metrics.

o Provide regular feedback to the leadership team regarding market trends, customer feedback, and competitor activities.

 Collaboration & Teamwork:

o Collaborate with the marketing team to create effective marketing materials and campaigns that support business development goals.

o Work closely with the product and operations teams to ensure seamless delivery and implementation of online programs.

o Participate in team meetings, sharing insights and strategies to continuously improve the business development process.

1. Solid Databricks & pyspark experience 

2. Must have worked in projects dealing with data at terabyte scale

3. Must have knowledge of spark optimization techniques 

4. Must have experience setting up job pipelines in Databricks 

5. Basic knowledge of gcp and big query is required 

6. Understanding LLMs and vector db

• Proven experience as a Digital Marketing Executive, Inbound Marketer, or similar role with a focus on SEO and content marketing.
• Strong knowledge and hands-on experience with On-Page SEO (keyword research, content optimization, meta tags, etc.).
• Expertise in Off-Page SEO strategies, including link-building, guest posting, and influencer outreach.
• Proficiency in Technical SEO, including audits, site speed optimization, schema markup, and site architecture.
• Familiarity with inbound marketing tools like HubSpot, Marketo, or ActiveCampaign is a plus.
• Strong understanding of Google Analytics, Google Search Console, and SEO tools like Ahrefs, SEMrush, or Moz.
• Basic knowledge of HTML, CSS, and JavaScript for technical SEO tasks (knowledge of web development concepts is a plus).
• Ability to analyze and interpret SEO and marketing data to drive decision-making.
• Excellent written and verbal communication skills, with the ability to convey complex ideas to non-technical audiences.
• Strong organizational skills, attention to detail, and ability to manage multiple projects simultaneously.

About us:

Classplus is India's largest B2B ed-tech start-up, enabling 1 Lac+ educators and content creators to create their digital identity with their own branded apps. Starting in 2018, we have grown more than 10x in the last year, into India's fastest-growing video learning platform.

Over the years, marquee investors like Tiger Global, Surge, GSV Ventures, Blume, Falcon, Capital, RTP Global, and Chimera Ventures have supported our vision. Thanks to our awesome and dedicated team, we achieved a major milestone in March this year when we secured a “Series-D” funding.

Now as we go global, we are super excited to have new folks on board who can take the rocketship higher🚀. Do you think you have what it takes to help us achieve this? Find Out Below!

What will you do?

• Discover as well as connect, pitch, and onboard e-learning content creators in the universe
• Own the end to end sales cycle
• Lead initiatives to help the customers understand and imagine the possibilities and potential that our platform provides them
• Show proficiency in conducting live demos and in resolving any technical queries that the customers might have
• Spearhead efforts aimed at mentoring peers, defining our culture, and helping to build a fast-growing team

You should apply, if you

• Bring your A-game: Have a strong business acumen, strong analytical aptitude and a problem-solving attitude
• Are a Mr/Ms. 360: Are multi-tasker, critical thinker, and a tactical executioner
• Bring veteran experience: Have worked with different teams and stakeholders and built strong customer relations. Preferably in high growth start-ups, for a year or longer
• Are a social butterfly: Have excellent communication and interpersonal skills
• Have the fluency we need: The Kannada language is your strong suit.

Early joiners preferred!

Being a Part of the Clan!

At Classplus, you’re not an “employee” but a part of our “Clan”. So, you can forget about being bound by the clock as long as you’re crushing it workwise😎. Add to that some passionate people working with and around you, and what you get is the perfect work vibe you’ve been looking for!

It doesn’t matter how long your journey has been or your position in the hierarchy (we don’t do Sirs and Ma’ams); you’ll be heard, appreciated, and rewarded. One can say, we have a special place in our hearts for the Doers! ✊🏼❤️

Are you a go-getter with the chops to nail what you do? Then this is the place for you.

Customer Support at Contlo

Contlo is a pioneering AI native marketing platform that empowers modern, fast-growing businesses to leverage their brand's generative AI Model for end-to-end marketing optimization. Our platform enables businesses to drive customer retention through personalised campaigns and automated customer journeys across various channels, including Email, SMS, WhatsApp, Web push, and Social media.

With Contlo's Brand AI ModelTM, businesses can orchestrate all their brand marketing activities by generating personalised marketing creatives and copies, creating behaviour-based customer segments, and auto-generating customer journeys. As the Brand AI ModelTM is utilized, it continuously learns, improving marketing outcomes and enhancing sales performance.

At Contlo, we are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To succeed in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities-

• ● Respond to customer queries in a timely and accurate way, via phone, email or chat
• ● Identify customer needs and help customers use specific features
• ● Analyze and report product malfunctions (for example, by testing different scenarios or
• impersonating users)
• ● Update our internal databases with information about technical issues and useful
• discussions with customers
• ● Monitor customer complaints on social media and reach out to provide assistance
• ● Share feature requests and effective workarounds with team members
• ● Inform customers about new features and functionalities
• ● Follow up with customers to ensure their technical issues are resolved
• ● Gather customer feedback and share with our Product, Sales and Marketing teams
• ● Assist in training junior Customer Support Representatives

Requirements and skills-

• ● Experience as a Customer Support Specialist or similar CS roles
• ● Familiarity with our IT SaaS industry is a must
• ● Experience using help desk software and remote support tools
• ● Understanding of how CRM systems work
• ● Excellent communication and problem-solving skills
• ● Multi-tasking abilities
• ● Patience when handling tough cases
• ● B.Tech/BCA degree 

·        Prepare and manage project plans (project, release, sprint) with clear achievable milestones

·        Identify risks and dependencies for the projects he manages.

·        Ensure the project is implemented on time within contractual obligations.

·        Responsible for scope management and change management.

·        Follow-up with customers to resolve any dependencies and help manage issues/bottlenecks in implementation.

·        Conduct regular project review meetings.

·        Be an escalation point for implementation team to coordinate with various partners to eliminate any bottlenecks or mitigate any risks.

·        Communicate status to senior management and customers regularly.

·        Should have the ability to manage multiple projects in parallel for various customers.

·        Able to identify impact on project plan due to new changes coming up during the project execution.

·        Interface with customers and understand functional requirements and objectives

·        Working closely with customer’s / business analysts / technical architects for ensuring that right design and architecture is agreed up on for the projects.

·        Escalate issues to senior management or customer if required appropriately

·        Able to influence and implement the best practices of Agile across project teams

·        Ensure compliance with development standards, development process and the documentation requirements.

·        Continuous learning to keep abreast with developments in technology.

·        Provide guidance on functional and technical matters to all the members in the team, if required take support from external team members.

·        Participate in presentations and demonstrations of the software to customers.

·        Identify training needs for the project team to improve productivity and quality of delivery

·        Build a strong team to manage and execute the projects

·        Work with team continuously to resolve conflicts or roadblocks they have to accomplish their tasks

·        Have a periodic 1 x 1 discussion with the team members provide support where required and nominate team/peer for their achievements

·        Understand employee grievances and take initiatives to address and resolve them

·        Participate in any proposal activities as part of pre-sales activities

·        Develops excellent customer relationship and delivers great customer satisfaction

·        Displays good subject matter and technical expertise

·        Displays good people management skills

·        Retention of the key team members with high motivation

·        Demonstrates ability to follow the existing processes and strives to improve and adapt to new processes

·        Show great productivity and excellent quality deliverables.

·        Provides excellent managerial and technical leadership to the team

We are looking for someone with a flair for communication to join our social media marketing team.

Responsibilities:

•  Overseeing the company’s social media accounts management.
• Developing creative, engaging, innovative content for regularly scheduled posts, which would enlighten audiences and help in promoting brand-focused messages.
• Growing and expanding the company’s social media presence into new social media platforms, plus increases presence on existing platforms including Facebook, Linked In, Twitter, and Instagram.
• Developing social media plans, new content and engagement strategies, and day-to-day management of social media profiles.
• Cultivating leads and sales by online marketing.
• Generating posts for various social media platforms.
•  Managing content (Including website) and SEO ( Search Engine Optimization) and generating inbound traffic.
• Monitoring the social media campaigns with tracking systems to gather visitor data and determine efficacy and areas for social media campaign improvement.
• Participating in interviews, hiring process as well as the learning and development process of the social media team members.
• Working closely with other departments to develop social media timelines that coinciding with new product releases, ad campaigns, or other brand messages.
• Researching and developing reports on competitor activity within social media spaces.

Required Skills

• Bachelor’s degree in a related field or equivalent work experience.

• Background in media, marketing, and/or communications.

• Superior written and verbal communication skills

• Strong grammar and spelling skills with attention to detail and accuracy.

• Ability to produce high-quality work within a short time frame.

• Agile and able to adapt in a fast-paced environment

• Sound understanding of social media and the amplification of digital content.

• The ability to multitask, meet deadlines and work efficiently within a small team environment.

• Polished interpersonal skills and ability to work with the team.

• Enthusiastic, positive and good at idea generation.

• Any photography/videography skills an asset

Job Description :

- We are looking to hire a skilled Magento Developer to build and maintain our eCommerce websites.

- As a Magento Developer, you will be responsible for liaising with the design team, setting up Magento 1x and 2x sites, building modules and customizing extensions, testing the performance of each site, and maintaining security and feature updates after the installation is complete.

Responsibilities

• Building and configuring Magento 1x and 2x eCommerce websites.
• Coding of the Magento templates.
• Developing Magento modules in PHP using best practices.
• Designing themes and interfaces.
• Setting performance tasks and goals.
• Updating website features and security patches.

Requirements:

• Must have the ability to develop Magento Modules and Customization, Extension Development.
• Experience: 5+ Years of relevant industry experience.
• Demonstrable knowledge of API integration, Payment Gateways, Shipping etc
• Full understanding of the Magento themes and templating systems.
• Strong understanding of Performance Tuning, Browser Compatibility, SEO Practices, and Version Control.
• Proven software development experience in PHP
• Understanding of open source projects like Joomla, Drupal, Wikis, osCommerce, etc
• Demonstrable knowledge of web technologies including HTML, CSS, Javascript, AJAX etc
• Good knowledge of relational databases, version control tools and developing web services
• Knowledge of multiple back-end languages (e.g. C#, Java, Python) and JavaScript frameworks (e.g. Angular, React, Node.js)
• Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design
• BS/MS degree in Computer Science, Engineering or a related subject