Telesales Executive

Job Title: Incident Manager – Fault Management

Function: Incident, Problem & Change Management

Department: NOC Operations / Command Centre / Service Operations

Experience: 6–10 Years

Employment Type: Full-Time

Shift: 24x7 Rotational (as per business requirement)

Location: Gurgaon / Mumbai / Pune (or as per project needs)

Job Summary

We are looking for an experienced Incident Manager to lead fault management operations, ensuring rapid restoration of services and minimal business impact. The role focuses on Incident, Problem, and Change Management, acting as a central point of coordination during major incidents and ensuring compliance with ITIL processes, SLAs, and governance standards.

The ideal candidate will have strong operational leadership, stakeholder communication, and escalation management skills within complex IT / Telecom environments.

Key Responsibilities

Incident Management

• Own and manage P1/P2/P3 incidents end-to-end in line with ITIL standards.
• Act as Incident Commander during major incidents, leading bridge calls and coordinating technical teams.
• Ensure timely incident detection, logging, categorization, prioritization, and resolution.
• Drive restoration efforts and ensure adherence to SLAs, OLAs, and KPIs.
• Provide regular incident status updates to customers, management, and stakeholders.
• Ensure proper incident documentation, closure notes, and audit readiness.

Fault Management & Monitoring

• Oversee proactive fault detection through NOC monitoring tools.
• Ensure alarms and alerts are correlated, triaged, and assigned appropriately.
• Coordinate with L2/L3 engineering teams for fault isolation and resolution.
• Identify recurring faults and initiate preventive actions.

Problem Management

• Lead Root Cause Analysis (RCA) for recurring and major incidents.
• Facilitate Post-Incident Reviews (PIRs) and track corrective and preventive actions (CAPA).
• Maintain problem records and trend analysis to reduce repeat incidents.
• Work closely with engineering and vendors to drive permanent fixes.

Change Management

• Govern changes to production environments to minimize risk.
• Review and validate Change Requests (CRs), MOPs, rollback plans, and impact assessments.
• Participate in CAB (Change Advisory Board) meetings.
• Ensure changes are executed as per approved windows with pre/post validation.
• Track change-related incidents and drive improvement actions.

Stakeholder & Vendor Coordination

• Act as a single point of contact during service-impacting events.
• Coordinate with internal teams, service providers, OEMs, and vendors.
• Manage customer communication during outages and critical events.
• Escalate issues appropriately to senior management when required.

Governance, Reporting & Continuous Improvement

• Prepare and publish incident, problem, and change management reports (daily/weekly/monthly).
• Monitor and improve operational KPIs and SLA performance.
• Drive process improvements aligned with ITIL best practices.
• Maintain SOPs, runbooks, escalation matrices, and communication templates.
• Support audits, compliance reviews, and regulatory requirements (if applicable).

Required Skills & Competencies

Technical & Process Skills

• Strong expertise in ITIL Incident, Problem, and Change Management.
• Experience working in NOC / Command Centre / Telecom / Enterprise IT Operations.
• Good understanding of infrastructure domains:
• Network (LAN/WAN/SD-WAN)
• Security (Firewalls, SOC coordination)
• Data Center / Cloud (basic understanding)
• Familiarity with monitoring tools (SolarWinds, Netcool, Splunk, PRTG, etc.).
• Hands-on experience with ITSM tools such as ServiceNow, Remedy, Helix, Jira.

Soft Skills

• Strong leadership and decision-making abilities during high-pressure situations.
• Excellent verbal and written communication skills.
• Strong stakeholder and customer management capability.
• Analytical mindset with attention to detail.
• Ability to work independently and in cross-functional teams.

Education & Certifications

• Bachelor’s degree in Engineering, IT, Computer Science, or related field.
• ITIL Foundation (mandatory); ITIL Intermediate/Expert is a plus.
• PMP / PRINCE2 / Agile certifications are advantageous.

Experience

• 6–10 years of experience in Incident / Problem / Change Management roles.
• Prior experience handling Major Incidents in 24x7 operations environments.
• Experience in Telecom, BFSI, Managed Services, or Large Enterprise IT preferred.

Key Performance Indicators (KPIs)

• Incident response and resolution times.
• SLA and availability compliance.
• Reduction in repeat incidents.
• Quality and timeliness of RCA reports.
• Change success rate and reduction in change-related incidents.

Software Engineer – 3D, Geometry, CAD Applications

(Desktop / Cloud / Machine)

JOB RESPONSIBILITIES

• You will collaborate with a multidisciplinary engineering team to develop various

applications for the Additive Manufacturing process chain.

• You will be required to research and implement advanced algorithms and mathematical

models.

• You will optimize CPU performance and memory usage of applications.

• You will be involved in the design of the software architecture.

• You should be self-motivated and have strategic thinking abilities.

• The working environment and architecture primarily consists of C++ geometry processing

and simulation libraries, coupled with visualization frameworks.

ESSENTIAL RESPONSIBILITIES

• Writing and Documenting High-Quality Code for Additive Manufacturing applications

• Developing Algorithms for Performance Improvements

• Bug Fixing and Regression Testing

• Developing Test Cases

• Designing, Developing and Implementing Geometry Processing Libraries

• Leading a Team of Junior Software Engineers and Developers (This ability will be a plus)

REQUIRED

• Bachelors / Masters in Mechanical Engineering, Computer Science or related field with 3-

5 Years of Experience.

• Good Understanding of OOPs Concepts, Design Patterns

• Hands-On Experience in Developing Applications for The Geometry Domain

• Math Proficiency - Linear Algebra, Numerical Analysis, Computational Geometry

• Ability to Work with A Multi-Disciplinary Team of Engineers.

• Technologies (Some combination of these will be suitable)

o Strong C++, C# Skills

o Python

o OpenGL, WPF

o C#.Net, ASP.NET

o JavaScript, React, Node.js

o GPGPU, CUDA

o Full-stack cloud development

o Familiarity with Azure Dev Ops

BIG PLUS

• 3D Graphics Experience

• Machine Learning Experience

• Knowledge of Meshing and Mesh Topology

• Familiarity with 3D Printing in General and Metal 3D Printing in Particular

• Knowledge of Cloud technologies / Developing applications for the Cloud

We are hiring

Get in touch with us if you have the aptitude/inclination towards developing cutting-edge software

products related to 3D, CAD, Additive Manufacturing. These products incorporate machine

learning and other intelligent algorithms that we will deploy on the desktop and the cloud.

About Intech Additive Solutions

www.intechadditive.com

https://www.linkedin.com/company/intechadditive

Intech Additive Solutions Pvt. Ltd is the first Indian Original Equipment Manufacturer (OEM) to

develop and supply Metal 3D Printers based on Laser Powder Bed Fusion (LPBF) technology.

Intech Additive is a complete solutions provider in Metal Additive Manufacturing (AM) systems and

AM Software. With its software suite, Intech's Metal 3D Printers provide customers with a readyto-

print AM solution out-of-the-box coupled with local after-sales services.

Intech is among the few OEMs to globally integrate its iFusion SF1 and iFusion LF series of Metal

3D Printers with its in-house developed build processing software – AMBuilder and parameter

optimization software - AMOptoMet.

Global German/Japanese Machine tool major DMG MORI has invested in Intech and is on the

advisory board.

Our roadmap and plans

• We are building software products and machines that will work together with modular

configurations. In addition, we hope to expand the metal AM ecosystem by making

adoption easy.

• We are committed to delivering first-time-right solutions, reducing the cost-per-part to

traditional manufacturing methods and providing a quick ROI to our customers.

• We are invested in growing the metal AM ecosystem and expanding its adoption in India

and beyond, with competitively priced products without sacrificing quality.

• We maintain our strategic advantage with relentless innovation that generates Intellectual

Property. We have filed for patents for our essential inventions and have a healthy pipeline

of new inventions to grow our IP portfolio.

🚀 Job Opportunity: Sales & Operations Executive 📢

We are looking for a proactive Sales & Operations Executive to drive business growth through sales, vendor management, inventory control, event coordination, and school partnerships. If you have strong negotiation skills, sales expertise, and experience handling tenders and logistics.💼

🔹 Key Responsibilities:

🔸 Sales & Business Development:

• Identify & engage potential clients (schools & educational institutions) 🎯
• Develop and implement sales strategies to boost revenue 📈
• Maintain strong client relationships & ensure repeat business 🤝
• Follow up on leads & close deals 💰
• Perform cold calling to generate leads 📞

🔸 Vendor & Procurement Management:

• Source, negotiate, and manage vendors for book printing & procurement 📚
• Ensure cost-effective purchasing with quality & timely delivery⏳✅

🔸 Event & Fair Sales Management:

• Plan & execute book fairs, exhibitions, and educational events 🎪
• Oversee stall setup, visitor engagement, and sales operations🏷️
• Manage event logistics & promotional materials 📦

🔸 School & Field Sales Visits:

• Conduct school visits to build partnerships & promote offerings 🏫
• Present & demonstrate Bynaric Systems' products to educators 👩‍🏫

🔸 Inventory & Logistics Coordination:

• Maintain accurate inventory records 📊
• Coordinate logistics for timely deliveries 🚚

📊 Key Performance Indicators (KPIs):

✅ Sales Growth: Achieve revenue targets

✅ Client Acquisition: Increase school partnerships

✅ Event Success: Sales impact from fairs & exhibitions

✅ Tender Wins: Secure contracts

✅ Inventory Accuracy: Efficient stock management

✅ Customer Satisfaction: Positive client feedback

✅ Operational Efficiency: Timely execution of tasks

✨ Key Competencies Required:

✔️ Strong sales & negotiation skills

✔️ Excellent communication & relationship-building abilities

✔️ Event planning expertise

✔️ Inventory & logistics management knowledge

✔️ Understanding of tendering processes

✔️ Problem-solving mindset & adaptability for fieldwork

🌐 Company Websites:

Bynaric Systems: www.bynaric.com

SapienKid: www.sapienkid.com

📩 How to Apply:

Interested candidates can apply by sending their updated resumes to hr@bynaric(dot)in with the subject line: Sales & Operations Executive

Join us & be part of an exciting journey! 🌟

Job Role: Director / Sr. Director, Marketing

Experience Range: 14 to 18 years

Job Location: Pune / Mumbai / Bengaluru - Remote India

About Company:

It is an innovative and forward-thinking start-up, backed by venture capital, dedicated to delivering cutting-edge 'Future of Work' solutions to global industry leaders. Our core expertise lies in Source-to-Pay applications, where it distinguishes itself through a distinctive ServiceNow platform strategy and proprietary AI technologies. What sets us apart from competitors is our unwavering commitment to redefining industry norms and providing unmatched value to our clients. At the helm, we are proud to have a management team comprised of seasoned industry veterans with a proven track record of building and leading successful organizations.

What are we looking for?

We are seeking an accomplished and visionary Director of Marketing to join our high-impact team. As the Director of Marketing, you will be instrumental in shaping and executing our marketing strategy, elevating our brand presence, and driving demand for our cutting-edge SaaS solutions, globally. This role presents a unique opportunity to lead marketing efforts in a rapidly growing company that is reshaping the landscape of Source-to-Pay applications. This role requires a combination of strategic thinking, technical expertise, strong leadership skills, and a customer-centric mindset.

Roles & Responsibilities:

• Marketing Strategy Development: Develop and execute a comprehensive marketing strategy aligned with our business goals, targeting key industries and personas within the Source to Pay and Contract Lifecycle Management domain on the ServiceNow platform.

• Content Excellence: Oversee the creation of high-quality content, including whitepapers, blog posts, case studies, articles, videos, and infographics, that showcase our thought leadership and address the pain points of our target audience.

• Demand Generation: Drive demand generation initiatives through inbound and outbound marketing tactics, including SEO, SEM, email marketing, webinars, events, and strategic partnerships.

• Sales Enablement: Equip the sales team with the necessary tools, collateral, and training to effectively communicate our value proposition to potential clients.

• Data-Driven Insights: Continuously analyse marketing performance metrics, track ROI, and leverage data-driven insights to refine campaigns and strategies for maximum impact.

• Budget Management: Manage the marketing budget judiciously, allocating resources for optimal ROI while ensuring alignment with company objectives.

• Brand Elevation: Champion the creation and maintenance of a strong brand presence in the market, ensuring consistency in messaging and visual identity across all marketing channels.

• Product Evangelism: Collaborate closely with the product team to develop compelling product

positioning and messaging, ensuring alignment with market needs and competitive differentiation.

• Team Leadership: Build and mentor a high-performing marketing team, fostering a culture of innovation, collaboration, and excellence.

Qualifications & Skills:

• Bachelor’s degree in marketing, Business, or a related field (MBA is a plus).

• Proven experience (minimum 10-12 years) in B2B marketing, in the SaaS industry, with at least 3+ years in a leadership position.

• Proven track record in B2B SaaS, with a preference for experience in Source To Pay, Procure To

Pay, Spend Management, or Accounts Payable domains. Experience within the ServiceNow

Ecosystem is highly desirable.

• Strong understanding of the ServiceNow platform and its ecosystem.

• Demonstrated success in developing & executing marketing strategies that drive growth & revenue.

• Proficiency in marketing automation, CRM, and analytics tools.

• Excellent communication, leadership, and team management skills.

• Creative thinking and a passion for staying up-to-date with industry trends.

• Excellent leadership, team management, and people development skills.

• Exceptional communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders.

EXPERIENCE REQUIRED FOR THE JOB: 05 YEARS

     JOB LOCATION: BANGALORE/BENGALURU

     KEY SKILLS: MARKETING, SALES, MARKETING MANAGER, FLEXIBLE PACKAGING INDUSTRY.

     OURS IS MANUFACTURING COMPANY, OFFICE LOCATED AT JAYANAGAR BANGALORE.

Rolls

·        Establish positioning, identify target audiences, and develop marketing plans with specific objectives across different channels and segments.

·        Lead the execution of marketing programs from start to finish, leveraging internal support and driving collaboration

·        Analyze customer insights, consumer trends, market analysis, and marketing best practices to build successful strategies

·        Create, maintain, and conduct analytics reporting across multiple platforms and extract key insights for future campaign development and go-to-market strategies, complete with formal proposals and recommendations on tactics

·        Partner with email, performance marketing and web teams to design, test and evolve lead nurturing tactics.

Senior Flutter Developer

Position: Senior Flutter Developer
Experience Required: up to 4 years
Positions: 03

About us:

Saakh is building a social networking platform for businesses who sell on credit in order to solve for their payment collection challenges faced by every seller on a day to day basis. Our vision is to make payments collections timely and automatic for these businesses. Saakh is building a community of trustable businesses. We are building an eco-system where a business who has cheated once cannot ever cheat again.

Job Description:

You will be responsible for User Interface development of Saakh’s android/IOS based mobile applications. You will work closely with founder and CTO to discuss the strategy and to implement the said aforesaid within the deadlines. Saakh is a fast-moving start-up who is at the early stages, timely execution is of paramount importance.

Job Responsibilities:

• Design and develop high-volume, low-latency applications for mission-critical systems,

delivering high-availability and performance

• Contribute in all phases of the development lifecycle: concept, design, build, deploy, test,

release to app stores and support.

• Diagnose performance issues, fix bugs (including crashes and ANRs) to increase the

functionality of the application

• Write well designed, testable, efficient code
• Ensure designs are in compliance with specifications
• Prepare and produce releases of software components
• Support continuous improvement by investigating alternatives and technologies and

presenting these for architectural review

• Collaborate with team members (product managers, developers, designers) to brainstorm

about new features and functionalities.

Desired Profile:

• Experience required - 4 Years
• Tech, MCA, M. Tech degree in Computer Science Engineering or a related subject
• Proficient in Java/Kotlin programming
• Knowledge and experience in Flutter Framework and DART programming
• Hands on experience in using RESTful APIs
• Hands on experience in designing and developing micro-services architecture and

containers

• Object oriented analysis, UML and design using common design patterns.
• Hands on experience in development IDE Android Studio, Android SDK, Firebase Test

Lab

• Experience with offline storage, threading, and performance tuning
• Familiarity with push notifications
• Familiarity with IOS integration with Flutter
• Experience using GitHub or similar environment
• Complete understanding of SDLC
• Experience with Agile development
• Experience with Material Design and Android UI design principles, patterns and best

practices

• Good knowledge of adding third-party libraries
• Ability to understand business requirements and translate them into technical

requirements

• Working knowledge of the general mobile landscape, architectures, trends, and emerging

technologies

• A track record of delivering successful complex consumer product apps (finance apps,

e-commerce apps)

• Critical thinker
• It is must to have a high sense of integrity.

Are you one of us?

We welcome you to Saakh’s family.

We are looking for an experienced and creative UI/UX Designer to join our team! As an UI-UX Designer , you will be responsible for delivering the best online user experience, which makes your role extremely important for our success and ensuring customer satisfaction and loyalty. You will be designing ideas using various methods and latest technology.

You will be designing graphic user interface elements, like menus, tabs, forms, and widgets.

SKILLS:

Must have:

“Proven work experience as a UX/VD Designer or similar role”

1) Portfolio of design projects

2) Up-to-date knowledge of design software like Adobe Illustrator, Photoshop, XD, Adobe Premier, Sketch, Invision

and After Effects.

3) Team spirit and strong communication skills to collaborate with various stakeholders.

4) Good time-management skills

5) Hands-on experience in leading a design team.

6) Communicates company goals, safety practices, and deadlines to team.

ROLES AND RESPONSIBILITES:

1) Gather and evaluate user requirements in collaboration with product managers and engineers

2) Illustrate design ideas using storyboards, process flows and sitemaps

3) Design graphic user interface elements, like menus, tabs and widgets

4) Build page navigation buttons and search fields

5) Develop UI mockups and prototypes that clearly illustrate how sites function and look like

6) Prepare and present rough drafts to internal teams and key stakeholders

7) Identify and troubleshoot UX problems (e.g. responsiveness)

8) Should be quick and be able to handle pressure situations.

9) Good Knowledge over HTML,CSS.

10) Motivate team members and assesses performance.