Business Development Executive

Job Title: Customer Success Associate

Work Mode: Work From Office

Location: Gurugram, Haryana

Job Description:

We are hiring Customer Success Associates. The role involves handling customer queries efficiently and providing accurate information while ensuring a positive customer experience.

Key Responsibilities:

• Handle inbound/outbound customer queries professionally
• Provide timely and effective resolutions to customer concerns
• Maintain clear and accurate communication with customers

Eligibility Criteria:

• Qualification: Graduation mandatory
• Skills: Excellent verbal and written communication skills in English and Hindi

Shift & Working Days:

• 24/7 Rotational Shifts
• 6 Days working, 1 Weekly Off

Job Summary:

We are seeking a passionate and detail-oriented Manual and Automation QA Tester to join our growing team. You will play a critical role in ensuring the quality and functionality of our online applications through a combination of manual and automation testing methodologies. In this role, you will be responsible for identifying and reporting bugs, ensuring a seamless user experience, and contributing to the overall success of our platform.

Designation: Sr. Quality Analyst

Roles & Responsibility:

● Develop and execute test plans and test cases to ensure software quality and functionality

● Conduct manual and automated testing, identifying and documenting defects and issues

● Collaborate with developers and other QA team members to identify, reproduce, and resolve defects

● Identify, prioritize, and report defects and issues to the development team

● Develop and maintain automated test scripts to improve testing efficiency

● Perform regression testing to ensure that new features and changes do not negatively impact existing functionality

● Continuously improve the testing process through the use of new testing tools, methodologies, and best practices

● Provide regular reports on testing progress and results to management

● Mentor and train other team members in manual and automation testing techniques

● The ideal candidate will have experience with both manual and automation testing methodologies and tools.

Required Technical skills:

● 5-8 years of experience in the software quality field

● At least 1 year of experience working in the eCommerce domain

● Understanding of existing QA best practices and methodologies to design, implement and automate processes

● Good knowledge in Scrum/Agile methodologies and QA Automation processes in SDLC

● Familiarity with defect & test management tools like ClickUp, Jira, GitLab, and Trello.

● Familiarity with version control tools such as Git, GitHub, and Bitbucket.

● Effective team and subordinate management skills.

● Excellent project time reporting and management capabilities.

● Ability to explain technical matters to non-technical people and propose solutions

● Strong analytical and problem-solving skills with great attention to detail.

● Excellent communication and collaboration skills to work effectively with cross-functional teams.

● Ability to work independently and prioritize tasks to meet project deadlines.

The Benefits

● Service recognition awards.

● Market-leading pay rates

● Regular social and team-building activities.

● Maternity & Paternity Benefits

● Medical Insurance Benefits

About Us

Hexpress Healthcare Softech is a leading IT healthcare services provider based in Vadodara. We belong to the same group as Hexpress Healthcare Limited, a leading online healthcare provider based in London. We supply patients with health solutions and medical advice across multiple countries worldwide, continuously expanding into new markets. We were the first to provide an online consultation and prescription service, allowing our customers to safely order and receive medication from their homes. The Hexpress Healthcare group incorporates trusted brands such as HealthExpress, euroClinix and 121doc.

Hexpress Healthcare has been at the forefront of innovation in the e-health sector since our launch. Patient safety has always been one of our top priorities to guarantee service excellence. We combine excellent industry expertise with technical know-how and work closely with several medical and data protection regulators.

We have always set ourselves apart through the quality of our service. All our staff are extensively trained in best practices, ensuring effectiveness, efficiency and professionalism when dealing with sensitive information. Hexpress is proud to work with a highly professional and fully trained team

Company: https://www.hexpresshealthcare.co.in/

Work Days & Time: Monday to Friday – 11 AM to 8 PM (IST)

Job Description:-Technical Support Executive

The candidate will handle the escalated issues and resolve them over the phone/e-mail/remote meeting.

Addressing end clients and channel partners/system integrators/solution partners/service providers/consultants.

Conduct product demos and training

Should be open to work in general shift.

Should be open to travel locally or out of state.

Skills:-

Hardware and Networking are a must

Graduation is must

Good Knowledge of Hardware and Networking concepts

Good Knowledge of Windows, Linux and Mac OS, Android and iOS

Good Knowledge of Antivirus, DLP, MDM, and Remote technologies.

Should be capable of handling a team of L1 engineers.

Prepare documents on technical knowledge.

Create and compares different solution from the same league.

Job Types: Full-time, Regular / Permanent

·        Identifies and defines the objective of an assigned marketing research project; determines the best methods to use to meet those objectives.

·        Create research summaries in multiple formats, including spreadsheets, PowerPoint presentations, and written summaries.

·        Summarizes and analyses data; makes recommendations related to research findings.

·        Recruit the participants and assist and complete the project surveys on their behalf.

·        Prepare findings and update databases to include newfound information, and create a summary of that analysis to pass on to the project manager.

·        Assist other researchers with various tasks, including data entry, sample care and storage, field research etc.

·        Perform internet searches to gather relevant information, and record any findings.

• Strong knowledge of Ruby on rails framework.
• Strong Knowledge of coding languages, like PERL, Python and Ruby.
• Good knowledge of Relation and NoSQL databases. like MySQL, Postgres, NoSQL etc.
• Knowledge of Microservices development and AWS concept will be an added advantage.
• Ready to adopt new technologies and implement them in project.

Brief on Amplior:-

• We are a Global B2B Tech-driven start-up lead generation company, with an awesome team, generating significant value
• We do things a bit differently... There is no corporate nonsense, and no old-fashioned hierarchy. Instead, we work in self-sufficient, autonomous teams
• Mostly, you’re your own boss, you also get plenty of guidance and support from super talented, smart colleagues, always pushing the boundaries of innovation
• We believe that people from different backgrounds, identities, and experiences, make our product and the company better. 

• Our Client Partners have Great comm skills and confidence
• Experience is welcome but not a necessity, Interns welcome
• Apply if you want to make a great career in marketing, sales, especially B2B (Business to business)
• You need to be Eager to learn more, ready to do quality conversations with Senior Executives in the biggest of the companies PAN India and Globally
• Love to research and find out about potential business prospects for our clients