- 4-15 year experience in Application Support
- Must have good knowledge in Java/J2EE, Microservices, PL/SQL, Unix
- Good to have knowledge in Agile, JIRA, Splunk, Service Now
- Good understanding and hands-on experience in Incident, Problem and Change Management
- Provide technical leadership to the team & contribute in the skill development within team
Interact with internal teams and client stakeholders to trouble shoot the tickets/incident and manage other support activities - Good communications skills are necessary, must be team player and inquisitive.
- Strong customer service and support focus with a desire to deliver a high-quality service
- Ability to multi-task, work under pressure and to tight deadlines
- Flexible in working outside of office business hours at short notice (as required)
- Should be able to examine the system and identify the areas for Service Improvements & Value adds.
About Mphasis
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We seek a full-time engineer with experience developing domain-specific languages (DSLs) and Code generators using the Eclipse Xtext framework.
Responsibilities:
• Enhance existing DSL and Code generator
• Writing unit tests
• Reviewing code
• Constant engagement with the domain experts and translate the knowledge into the DSL
• Write clean and high-quality unit tested code.
Requirements:
• Must have a Bachelor's degree in computer science or equivalent
• Must have at least four years of experience in Software development
• Knowledge in Xtext, Xbase, and EMF is a must
• Must have developed DSL's or maintained existing DSLs
• Must be proficient in Core Java and Java 8
• Should have good knowledge of Design patterns.
Detailed Job Description:
Requisition No. |
Position Name |
Primary Skill |
Exp |
Location |
35481 |
Java Technical Lead |
Java, Spring Boot, Spring, Any ORM, Working experience in TCS Bancs or Integration Working Experience in ISO20022, SWIFT, Remittance (Mandatory) |
6- 8 yrs |
Noida |
Mandatory:
- 6-8 years of total IT experience delivering enterprise-scale applications or product implementations
- 1-3 years of experience working as a technical lead.
- Working Experience in ISO20022, SWIFT, Remittance ( Mandatory)
- Language & Frameworks: Java, Spring Boot, Spring, Any ORM ( Mandatory)
Preferred:
- Working experience in TCS Bancs or Integration with TCS Bancs
- Database: SQL Server
- Working experience in managing projects in Java Stack.
- Good Knowledge of Microsoft stack, Static Code analyzers, Overall SDLC Lifecycle, Design & Architecture
Type – Permanent
Candidate should be ok for On shore travel (Singapore Travel) coming in next 3 months (for at least 1 month as when required)
- 15+ years of Hands-on technical application architecture experience and Application build/ modernization experience
- 15+ years of experience as a technical specialist in Customer-facing roles.
- Ability to travel to client locations as needed (25-50%)
- Extensive experience architecting, designing and programming applications in an AWS Cloud environment
- Experience with designing and building applications using AWS services such as EC2, AWS Elastic Beanstalk, AWS OpsWorks
- Experience architecting highly available systems that utilize load balancing, horizontal scalability and high availability
- Hands-on programming skills in any of the following: Python, Java, Node.js, Ruby, .NET or Scala
- Agile software development expert
- Experience with continuous integration tools (e.g. Jenkins)
- Hands-on familiarity with CloudFormation
- Experience with configuration management platforms (e.g. Chef, Puppet, Salt, or Ansible)
- Strong scripting skills (e.g. Powershell, Python, Bash, Ruby, Perl, etc.)
- Strong practical application development experience on Linux and Windows-based systems
- Extra curricula software development passion (e.g. active open source contributor)
About Saras Analytics
We are a passionate group of engineers, analysts, data scientists, and domain experts building products and offering services to accelerate the adoption of data as a strategic asset.
Our Products
http://sarasanalytics.com/daton">Daton is our ETL platform for analysts and developers. Daton replicates data from SaaS platforms such as Google Analytics, Salesforce, Amazon, and Facebook Ads to cloud data warehouses like Amazon Redshift, Google BigQuery, and Snowflake. Daton consolidates data from a variety of data sources into a data warehouse within minutes and allows analysts to focus on generating insights rather than worrying about building and maintaining a data pipeline.
Visit https://sarasanalytics.com/">https://sarasanalytics.com/
Job Summary:
- This is a customer centric role which involves understanding the product, answering customer queries, troubleshooting customer problems, provide product usage trainings, and improve the overall product support process
- This role demands hands-on knowledge on software development, and databases
- You will liaise between customers and product managers and help in converting the software problems into product requirements and fixes
- You will collaborate with internal teams for the design and development of key modules
- You will interact with customers to provide technical support and guidance for users
- Troubleshoot and debug problems and create SPRs and CRs
- You will collaborate with other engineers, product managers and testing team to deliver fixes in a timely manner
Eligibility:
- Excellent verbal and written communication
- 4+ years of experience in helpdesk or L1 support
- Strong in SQL with 2+ years of hands-on experience in SQL and RDBMS. Any experience in NoSQL databases is a plus.
- Excellent analytical and trouble shooting skills with 1+ years of hands-on experience in troubleshooting software problems and providing technical support to users
- Hands on experience in setting up or using web analytics and performance monitoring tools
- Basic understanding of Web technologies including Java and Angular
- Proficient in using support and helpdesk tools
- Knowledge on cloud infrastructure is a plus
Requirements
- Excellent verbal and written communication
- 4+ years of experience in helpdesk or L1 support
- Strong in SQL with 2+ years of hands-on experience in SQL and RDBMS. Any experience in NoSQL databases is a plus.
- Excellent analytical and trouble shooting skills with 1+ years of hands-on experience in troubleshooting software problems and providing technical support to users
- Hands on experience in setting up or using web analytics and performance monitoring tools
- Basic understanding of Web technologies including Java and Angular
- Proficient in using support and helpdesk tools
- Knowledge on cloud infrastructure is a plus
Roles and Responsibilities:
- Review training content and assessments. The review parameters include (but are not limited to) the following:
○ Rewrite the training content wherever necessary to simplify it or to make it more age
appropriate.
○ Create engaging learning activities and provide exercises and activities that enhance
the learning process.
○ Devise modes of assessment, such as tests or quizzes, to measure the effectiveness
of course.
○ Analyze and apply trends and best practices in learning technologies and instructional
design.
○ Suggest instructional enhancements to the content and assessments so the learning
experience is superior.
○ Check if all the training assets follow the instructional guidelines.
○ Work with subject matter experts to identify target audience’s training needs
○ Do a thorough language review.
○ Do a thorough formatting check and fixes.
- Brainstorm with the content developer to storyboard the concepts introduced in a lesson/chapter.
- Create guidelines and templates as and when needed.
- Conduct audits of the live classes to check how the content is getting translated into the actual class experience.
- Give inputs for process improvements.
Skill Set:
- General:
- In-depth understanding of activity based teaching-learning methods with a strong knowledge of pedagogies to teach 21st Century Skills.
- At least 3-4 years of experience in instructional design and/or content writing.
- Experience in editing documents with an eye for details.
- Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
- Creative and analytical thinker with strong problem-solving skills.
- Excellent verbal and written communication skills.
○ Must demonstrate the ability to communicate effectively at all levels of the
organization.
- Technical:
- Understanding of Object-Oriented concepts.
- Basic understanding of core programming concepts with teaching skills will be an asset.
- Good exposure on-
- Object-Oriented Programming language(s) (preferably JavaScript/Python)
- Web Technology (HTML/CSS/JavaScript)- Front End Development
- Block-Based Coding environment like Code.org or Scratch will be a plus
- Knowledge of RDBMS (MySQL, Airtable, Firebase etc.) will be an added advantage
2. Sound knowledge of Coding & Programming.
3. Have done any technical training.
4. Excellent Communication skills.
5. Positive attitude.
6. Have the zeal to learn new technologies.
Team Lead (L3 Technical Support)
Job Description
PierianDx, a leader in the clinical genomics space, is currently seeking talented and motivated technical leads to lead the product L3 technical support teams. As a Technical Lead for L3 team, your duties will primarily be working with the customer success department on technical issues including software system design and maintenance. You will also be involved in directing team members and identifying/managing risk in collaborations with other teams.
To be successful in this role, you will need to gain extensive knowledge of PierianDx products (includes user workflow, user needs, end-to-end workflow, product architecture and design), problem-solving skills, knowledge of best practices and the software development life-cycle.
Location: Pune
Education
- Bachelors or Masters of Computer Science or related
Total years of experience - 6 to 13
Required Experience
- Must have experience in leading technical small to medium size teams.
- Full-Stack Software Development experience in both front end and back end technologies.
- Should be an outstanding programmer with 5 to 8 years of experience in PierianDx product-related technologies (e.g. AWS, Java, Spring Boot, Hibernate, microservices, Node.JS, React/Angular, SQL as well as No-SQL Databases, basics of Linux, Shell Scripting)
- Strong computer science fundamentals (OO programming, algorithms, data structures, databases).
- Experience with continuous integration infrastructure for software development such as Jenkins.
- Soft skills: Good Communication, Active listening, Influencing, Challenge self and team Experience with SQL and No-SQL Databases
- Demonstrated interpersonal skills including communication, mentoring, coaching, and the ability to interact with colleagues at all levels
- Dynamic, energetic, motivated, positive outlook. Team player with good interpersonal skills
- Strong customer service and support focus with a desire to deliver a high-quality service
- Self-motivated and highly professional with the ability to lead and take ownership and responsibility
- Ability to multitask, work under pressure and to tight deadlines
- A desire to learn and improve skills and knowledge
- Adaptable and flexible to business demands
- Strong organisational and planning skill
Preferred Experince
- Experience in developing software for medical devices (ISO 13485/IEC 62304)
- Experience with any Cloud Platform like AWS, GCP or Azure.
- Experience with Docker and anyone Container Orchestration Platforms like EKS, ECS, EKR, Kubernetes, Docker Swarm.
- Experience using Test Driven Development processes
- Experience working with FrontEnd Technologies (HTML, CSS, Javascript)
- Experience with MongoDB
- Experience with at least one dynamically typed language (Python, Node.js, Groovy).
Responsibilities
- Take ownership of providing technical support to the customer success team (for the issues they could not resolve in L1/L2). Examine potential areas for Service Improvement and recommend solutions/proposals to Product Management
- Work with Customer Success management and be aware of implementation projects and timelines; coordinate with project/program managers to plan and support release activities.
- Interact with internal and cross teams to troubleshoot and resolve complex problems. Develop, coordinate and promote the effective functioning of problem management activities across all of Pieriandx product & customer success teams.
- Provide technical leadership - Lead and prioritize the Application/Technical Support team’s workload. Guide team members to troubleshoot & resolve technical issues including software system design and maintenance.
- Contribute to the planning of application/infrastructure releases and configuration changes. Provide input to application/infrastructure scalability
- Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis
- Maintain application by regular monitoring, performance tuning and testing activities
- Ensure compliance with SDLC processes defined at organization level to meet quality goals set at product level. Ensure there are robust procedures and processes within the application support function remit.
- Stay up-to-date on product and process training required to create quality deliverables at each phase of product life-cycle. Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management).
- Maintain good working relationships with internal departments
- Design, prepare and conduct training relating to Problem & Incident Management
- Provide timely and expert advice on emerging trends and issues affecting Service Delivery and Support. Develop strategies to allow Application Support to manage resultant problems