Java Support - Analyst / Lead
Mphasis
4 - 15 yrs
₹7L - ₹30L / yr
Pune, Chennai, Bengaluru (Bangalore), Noida
Skills
JavaJ2EE
Microservices
application support
PL/SQL
Linux/Unix
Technical support
Production support
Remote support
Tech Support
- 4-15 year experience in Application Support
- Must have good knowledge in Java/J2EE, Microservices, PL/SQL, Unix
- Good to have knowledge in Agile, JIRA, Splunk, Service Now
- Good understanding and hands-on experience in Incident, Problem and Change Management
- Provide technical leadership to the team & contribute in the skill development within team
Interact with internal teams and client stakeholders to trouble shoot the tickets/incident and manage other support activities - Good communications skills are necessary, must be team player and inquisitive.
- Strong customer service and support focus with a desire to deliver a high-quality service
- Ability to multi-task, work under pressure and to tight deadlines
- Flexible in working outside of office business hours at short notice (as required)
- Should be able to examine the system and identify the areas for Service Improvements & Value adds.
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