Primary responsibilities:-

1. Ensure timely delivery as per the product plan.
2. Track implementations across clients and ensure delivery in coordination with the technology team.
3. Highlight Risks in the project, to ensure everyone understands overall risk.
4. Manage the QA process, to help iterate on the products.
5. Manage project scope and changes. Ensure that the project is within the scope, schedule, budget and quality standards.
6. Coach, the mentor, motivate and supervise the project team. Delegate tasks and responsibilities to appropriate personnel.
7. Keep detailed track of projects and share updates with clients.
8. Manage client expectations for projects. 9.Customer visits.

Skills required:-

1.Should have good knowledge of any technology
2.Good experience in customer management and people management.
3.Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously.

1. Experience with enterprise products is desirable
2. Experience in banking and finance domain is a bonus
3. Client facing experience in the role of a project manager.

Desired experience:-

Should have handled small/medium projects in the past.
Prepare product and project plans in coordination with the sales team and tech team.
Should have worked with technical architects and developers and understands the terminology and concepts.
Proven ability to demonstrate a drive for results and accountability of business needs.
Experience of 3-4 years in Project Management
2-3 years in a PMO role
Overall experience of 6-8 years
Preferably from Product Organisations. But not a must.
Experience in preparing and reviewing Project Plans
Understanding of project governance and process compliances
Deep understanding of Project tracking and Risk assessment.
Experience of preparing Project reports, Snapshots, MIS.
Good team player - as he/she will need to work closely with PMs and other internal teams.

Role & Responsibilities

• The successful candidate will be experienced in leading and developing a support team within a product support environment
• This position will oversee the teams active case workload and provide guidance where required with a focus on a high-quality world-class customer experience.
• Oversees top tier customer critical account technical support situations to insure all elements of technical support are progressing to issue resolution. Initiates and facilitates the discussion with customer and respective resolution stakeholders during critical issues. Ensures timely, professional and effective communication with the customer and internal groups from both the technical and management perspectives
• Assists with the maintenance of and compliance with department policies and procedures
• Identifies team and individual training needs and assist in driving the delivery of these training initiatives
• Mentors and coaches Technical Support Engineers, soft skills, case management, technical skills, etc.
• Participates and leads hiring to get the best available talent

Qualification (Knowledge & Skills)

• 6-8 years of Experience in Production Support. Preferably in the BFSI domain.
• Experience of leading L1 & L2 support resources
• Demonstrated ability to develop strong relationships with multiple levels of customer with the ability to obtain a working knowledge in support of their business objectives in relation to the delivery of secure applications and data
• Prior experience working for a global IT vendor in a similar role
• Ability to facilitate and manage cross-team collaboration to solve customer issues working with teams in person and virtually
• Experience serving as a customer advocate able to understand and articulate the needs of the client and deliver on those needs
• Ability to keep calm and cool during critical situations and skilled in handling high profile situations with ease
• Must be motivated by challenges, results driven, and able to recommend multiple solutions for a problem
• Strong negotiation and difficult conversation skills for leading critical discussions and setting customer expectations
• Experience creating concise reports for customers, following customer situations/incidents (Incident reports and RCA)
• Proven ability to prioritize workload
• Ability to share constructive feedback; be able to adapt to and embrace change

Requirements

• Three years bachelor regular degree
• Must have a minimum of 6 years of experience in a technical support environment with 1 - 2 years of people management experience
• Understanding of SLA definitions and tracking.
• Understanding of Support metrics
• Excellent in Customer communication and has a natural flavour for Customer Service
• Good people management skills.
• Good understanding of computer systems, mobile devices, and other tech products
• Hands on experience on On-premise & Cloud deployments
• RHEL/CentOS and Debian/Ubuntu
• NodeJS (PM2 is a plus)
• MongoDB and Oracle , RabbitMQ
• Strong understanding of Networking and TCP/UDP protocols
• AWS (Covers S3)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Ability to diagnose and troubleshoot basic technical issues
• Bachelor’s degree in Information Technology, Computer Science or relevant field
• Startup experience is a plus

• In-Depth Knowledge of React, React Native, Javascript, Redux, Hooks, ECMAScript (ES6, ES7 etc.), iOS and Android Build system. • Experience working with Backend Web Services (like REST etc) and knowledge of Databases (Relational, NoSQL etc.) • Experience of integrating Device API's like Image/Video Capture, Geolocation, AsyncStorage, Animations, Permissions, Vector graphics(svg) etc. • Experience of integrating libraries like Firebase, React Navigation, Social Logins (Facebook, Google etc.), Push Notifications, Deep Linking etc. • Knowledge of Programming Paradigms like OOPS, Functional etc. • Knowledge of Agile Development methodologies.

Understands the latest market trends in the VoC (Voice of Customer) and CEM (Customer Experience Management) space. Translate these trends into concrete, implementable product requirements with a cohesive go-to-market strategy. • Develops new and innovative analysis methods and user interfaces to better present Customer Experience Insights. Your goal will be to drive action and engagement. • Provides thought leadership and hands-on direction to our UX design, product development and engineering departments. • Nurtures a milestone-driven culture, in which consistent innovation and progress are expected. • Collaborates with the development team to define the development schedule, based on team size/capabilities and product priorities. • Possess rock-solid background in data analysis, insight, and converting data into digestible business intelligence and actionable information. Ultimately, you’ll work with internal teams to build products that fill gaps in the market and increase customer satisfaction. Requirements • BA/BS required • At least one of the following: • 1-2 years of experience leading Product Management or Development teams that delivered SaaS and PaaS, enterprise-facing software solutions • 2-4 years of experience in consulting or analytics role working with clients to deliver on established requirements • Superior technical fluency with the ability to communicate with both engineers as well as non-technical roles. Past technical roles or skills a plus • Tenacious and resourceful problem solver with deep analytics skills • Excellent communication and presentation skills, written and verbal • Strong project management and performance management skills • Proven ability to influence and lead cross-functional teams • Strong business acumen and the ability to synthesize and analyze data to identify trends and marketing opportunities • Experience working in an Agile development process • Familiarity with VoC (Voice of Customer), CEM (Customer Experience Management), NLP, Text Analytics, Data Analytics industries and market trends

• Planning , Researching, Analyzing and Reviewing SEO Strategy including competitor analysis, website analysis and search engine optimization. • Planning digital marketing campaign including web, SEO/SEM , email, social media and display advertising. • Measuring and reporting of all digital marketing campaigns, and to make assessments against goals(ROI and KPIs). • Plan, execute and measure experiments and conversion tests, instrument conversion points and optimize user funnels. • Utilize strong analytical ability to evaluate end to end customer experience across multiple channels and customer touch points. • Creating and updating profiles and information in social media platforms. • Launch optimized online adverts through Google Adwords, Facebook etc. to increase company and brand awareness. • Developing engaging, creative, innovative scheduled post for Facebook, Instagram and twitter which will enlighten audiences and create brand awareness. • Monitors and develop reports on competitor activity with social media spaces • Tracking the links and building customized Seo reports. Required Knowledge & Skills: • Should understand social media platforms like Facebook, Twitter, Youtube, Linkedin. • Online reputation management- Social listening and responses. • Handling the reviews and ratings on google play store and app store. • Understand the brand and accordingly build and maintain the reputation of the brand online. • Clients SMS & Email communications flow. • Business partner acquisition from Social Media Like FB & Youtube. • Basic knowledge about MIS and few excel formulas Like ( Vlook up, Pivot, IF , AND , OR). • Closely working with top management if required.

PreferredSkills- • Should have minimum 3 years of experience in Software development • Strong experience in spark Scala development • Person should have strong experience in AWS cloud platform services • Should have good knowledge and exposure in Amazon EMR, EC2 • Should be good in over databases like dynamodb, snowflake

Job Responsibilities - - Empathize with each and every aspect of the customer experience, putting customers needs first. - Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty. - Conduct usage and adoption reviews, and proactively suggest solutions to common customer challenges. - Spot opportunities for improvements to the product and work with the product team to drive and implement them. - Coach customers to be experts in candidate sourcing and train their teams on best practices so they become the best talent acquisition teams. - Partner with sales team for up selling and renewals, and increase the revenue per customer. - Help drive customer references and case studies, and produce reports to explain insights and help them hire better and faster. Expectations: - Must be fluent in English with excellent written and communication skills. - Strong analytical aptitude. - Self motivated and proactive team player to inspire customer

Requirements: • 1 to 3 years of experience building web applications and RESTful APIs in Python and Django Strong algorithmic, data structures and computational complexity • Sound knowledge of Python and Django, familiarity with Linux and git • Management of hosting environment, including database administration and scaling an application to support load changes • Integration of multiple data sources and databases into one system • Data migration, transformation, and scripting • Creating database schemas that represent and support business processes • Proficient understanding of OWASP security principles • Familiarity with front-end languages such as HTML, JavaScript and CSS Skills: • Python, Django, RESTful Services, Git, Linux, Redis, Golang, Distributed system

Responsibilities • Work as part of a small team to build React Native Applications for using in the third party apps. • Architect, build and maintain excellent React Native applications with clean code. • Work with native modules when required. • Implement clean, modern, smooth animations and transitions that provide an excellent user experience. • Integrate third-party API's. • Write unit and integration tests. • Release applications to IOS and Google Play stores. • Work as part of a small team which will include other React Native developers, a project manager, QA professional, and a designer. • Assist with building estimates and timelines. Interface with clients via email. • Work with modern tools including Jira, Slack, GitHub etc.