Skandhanshi Infra Projects
www.skandhanshi.comAbout
Connect with the team
Company social profiles
Jobs at Skandhanshi Infra Projects
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Primary responsibilities:-
- Ensure timely delivery as per the product plan.
- Track implementations across clients and ensure delivery in coordination with the technology team.
- Highlight Risks in the project, to ensure everyone understands overall risk.
- Manage the QA process, to help iterate on the products.
- Manage project scope and changes. Ensure that the project is within the scope, schedule, budget and quality standards.
- Coach, the mentor, motivate and supervise the project team. Delegate tasks and responsibilities to appropriate personnel.
- Keep detailed track of projects and share updates with clients.
- Manage client expectations for projects. 9.Customer visits.
Skills required:-
1.Should have good knowledge of any technology
2.Good experience in customer management and people management.
3.Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously.
- Experience with enterprise products is desirable
- Experience in banking and finance domain is a bonus
- Client facing experience in the role of a project manager.
Desired experience:-
Should have handled small/medium projects in the past.
Prepare product and project plans in coordination with the sales team and tech team.
Should have worked with technical architects and developers and understands the terminology and concepts.
Proven ability to demonstrate a drive for results and accountability of business needs.
Experience of 3-4 years in Project Management
2-3 years in a PMO role
Overall experience of 6-8 years
Preferably from Product Organisations. But not a must.
Experience in preparing and reviewing Project Plans
Understanding of project governance and process compliances
Deep understanding of Project tracking and Risk assessment.
Experience of preparing Project reports, Snapshots, MIS.
Good team player - as he/she will need to work closely with PMs and other internal teams.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Role & Responsibilities
- The successful candidate will be experienced in leading and developing a support team within a product support environment
- This position will oversee the teams active case workload and provide guidance where required with a focus on a high-quality world-class customer experience.
- Oversees top tier customer critical account technical support situations to insure all elements of technical support are progressing to issue resolution. Initiates and facilitates the discussion with customer and respective resolution stakeholders during critical issues. Ensures timely, professional and effective communication with the customer and internal groups from both the technical and management perspectives
- Assists with the maintenance of and compliance with department policies and procedures
- Identifies team and individual training needs and assist in driving the delivery of these training initiatives
- Mentors and coaches Technical Support Engineers, soft skills, case management, technical skills, etc.
- Participates and leads hiring to get the best available talent
Qualification (Knowledge & Skills)
- 6-8 years of Experience in Production Support. Preferably in the BFSI domain.
- Experience of leading L1 & L2 support resources
- Demonstrated ability to develop strong relationships with multiple levels of customer with the ability to obtain a working knowledge in support of their business objectives in relation to the delivery of secure applications and data
- Prior experience working for a global IT vendor in a similar role
- Ability to facilitate and manage cross-team collaboration to solve customer issues working with teams in person and virtually
- Experience serving as a customer advocate able to understand and articulate the needs of the client and deliver on those needs
- Ability to keep calm and cool during critical situations and skilled in handling high profile situations with ease
- Must be motivated by challenges, results driven, and able to recommend multiple solutions for a problem
- Strong negotiation and difficult conversation skills for leading critical discussions and setting customer expectations
- Experience creating concise reports for customers, following customer situations/incidents (Incident reports and RCA)
- Proven ability to prioritize workload
- Ability to share constructive feedback; be able to adapt to and embrace change
Requirements
- Three years bachelor regular degree
- Must have a minimum of 6 years of experience in a technical support environment with 1 - 2 years of people management experience
- Understanding of SLA definitions and tracking.
- Understanding of Support metrics
- Excellent in Customer communication and has a natural flavour for Customer Service
- Good people management skills.
- Good understanding of computer systems, mobile devices, and other tech products
- Hands on experience on On-premise & Cloud deployments
- RHEL/CentOS and Debian/Ubuntu
- NodeJS (PM2 is a plus)
- MongoDB and Oracle , RabbitMQ
- Strong understanding of Networking and TCP/UDP protocols
- AWS (Covers S3)
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Ability to diagnose and troubleshoot basic technical issues
- Bachelor’s degree in Information Technology, Computer Science or relevant field
- Startup experience is a plus
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
React NativeThe recruiter has not been active on this job recently. You may apply but please expect a delayed response.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
ScalaThe recruiter has not been active on this job recently. You may apply but please expect a delayed response.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Django
Flask
PythonThe recruiter has not been active on this job recently. You may apply but please expect a delayed response.
React.js
Javascript
Redux/Flux
Similar companies
About the company
Noovosoft is a rapidly growing software development firm that has a team of brilliant and dedicated professionals serving our customers across 14 countries.
The dedicated training program at Noovosoft not only helps developers to be up to date with the latest technologies & trends but also helps maintain quality. This ensures the delivery of world-class products/services to our clients.
Our services include Software Product Development, Consulting, Enterprise Business Solutions Implementation, Mobile Development, IT Services (App Dev, migration, sustenance), Multimedia / Creative Services, Digital Marketing.
Jobs
1
About the company
Fluxon (www.fluxon.com) is a white-glove product studio trusted by world leading brands and high-growth startups to build top-notch software. We’re passionate about our work, obsessed with quality and focused on results. Your company’s success is at the heart of what we do.
Contact us at [email protected]
Website
Jobs
1
About the company
The Wissen Group was founded in the year 2000. Wissen Technology, a part of Wissen Group, was established in the year 2015. Wissen Technology is a specialized technology company that delivers high-end consulting for organizations in the Banking & Finance, Telecom, and Healthcare domains.
With offices in US, India, UK, Australia, Mexico, and Canada, we offer an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation.
Leveraging our multi-site operations in the USA and India and availability of world-class infrastructure, we offer a combination of on-site, off-site and offshore service models. Our technical competencies, proactive management approach, proven methodologies, committed support and the ability to quickly react to urgent needs make us a valued partner for any kind of Digital Enablement Services, Managed Services, or Business Services.
We believe that the technology and thought leadership that we command in the industry is the direct result of the kind of people we have been able to attract, to form this organization (you are one of them!).
Our workforce consists of 1000+ highly skilled professionals, with leadership and senior management executives who have graduated from Ivy League Universities like MIT, Wharton, IITs, IIMs, and BITS and with rich work experience in some of the biggest companies in the world.
Wissen Technology has been certified as a Great Place to Work®. The technology and thought leadership that the company commands in the industry is the direct result of the kind of people Wissen has been able to attract. Wissen is committed to providing them the best possible opportunities and careers, which extends to providing the best possible experience and value to our clients.
Jobs
239
About the company
Welcome to Neogencode Technologies, an IT services and consulting firm that provides innovative solutions to help businesses achieve their goals. Our team of experienced professionals is committed to providing tailored services to meet the specific needs of each client. Our comprehensive range of services includes software development, web design and development, mobile app development, cloud computing, cybersecurity, digital marketing, and skilled resource acquisition. We specialize in helping our clients find the right skilled resources to meet their unique business needs. At Neogencode Technologies, we prioritize communication and collaboration with our clients, striving to understand their unique challenges and provide customized solutions that exceed their expectations. We value long-term partnerships with our clients and are committed to delivering exceptional service at every stage of the engagement. Whether you are a small business looking to improve your processes or a large enterprise seeking to stay ahead of the competition, Neogencode Technologies has the expertise and experience to help you succeed. Contact us today to learn more about how we can support your business growth and provide skilled resources to meet your business needs.
Jobs
147
About the company
Nudge is a user experience platform for consumer companies to help them activate, retain, and understand users.
We’re backed by Antler, and marquee angels including Kunal Shah (Cred), Dhruv Bahl (BharatPe), Bharati Balakrishnan(Shopify), Prashant Pitti (Easemytrip), Pallav Nadhani (FusionCharts), and Ajinkya Kulkarni (WintWealth).
Who We Are
We're on a mission to revolutionize how companies deliver personalized experiences to their users. At Nudge, we've built a powerful SaaS platform that enables consumer companies to run rapid product experiments and deliver truly personalized user experiences. What makes us special? We help product and growth teams build native UX components without needing any development effort – yes, you heard that right!
Our Secret Sauce
We're proud of our comprehensive suite of tools that work together seamlessly:
- Want to create meaningful interactions? Our dynamic UX library has got you covered
- Need to experiment with UI in real-time? Jump into our visual builder
- Looking to create personalized customer journeys? Our user flows are here to help
- Want to incentivize actions? Our reward engine makes it simple
- Plus, we've got powerful experimentation capabilities and analytics tools to track it all
The best part? We integrate with over 25 popular tools like Mixpanel, Amplitude, Segment, and Braze. We believe in making your existing tech stack work better, not replacing it!
Our Team
We're led by our passionate co-founders, Kanishka Thakur (CEO) and Gaurav Rawat. Under Kanishka's leadership, we're pushing the boundaries of what's possible in personalization and experimentation.
Our Growth Story
We're backed by some amazing investors who believe in our vision. Our journey started with initial backing from GradCapital, and we've since received support from Antler. We're excited to share that we recently closed our Pre-Seed round in 2024, which is helping us accelerate our mission even faster!
What Makes Us Different:
We understand that every user is unique, and their experience should be too. That's why we've built our platform to personalize across multiple dimensions - content, timing, incentives, and UI. Whether you're running A/B tests, creating personalized journeys, or analyzing user behavior, we make it simple and effective.
Want to see how we can transform your user experiences? We'd love to show you around our platform - check out our website or the demo below!
Jobs
1
About the company
Jobs
9
About the company
Jobs
3
About the company
Jobs
5
About the company
Jobs
0
About the company
Jobs
2