IT Support Engineers| Desktops,Laptops etc|Delhi | 2-3 Yrs exp

at An IT Hardware Company at South Delhi

Agency job

via DMAG

NCR (Delhi | Gurgaon | Noida), NCR (Delhi | Gurgaon | Noida)

1 - 4 yrs

₹2L - ₹3L / yr

Full time

Skills

Software Testing (QA)

Load Testing

Performance Testing

Stress Testing

Test Planning

Mobile App Testing (QA)

Tech Support

We are looking for IT Support Engineers(Desktops,Laptops,servers,cctv Camera,Projectors) . Must have minimum exp of 2 years in IT Support Role.

Why apply to jobs via Cutshort

Personalized job matches

Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.

Verified hiring teams

See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.

Move faster with AI

We use AI to get you faster responses, recommendations and unmatched user experience.

2101133

Matches delivered

3712187

Network size

15000

Companies hiring

Similar jobs

Oracle service bus or Mulesoft Developer

at US based IPO listed company in Bangalore

Agency job

via The Hub

Oracle Service Bus

MuleSoft

Java

Software Development

Software Testing (QA)

Remote only

5 - 11 yrs

₹14L - ₹30L / yr

6+ years experience preferred in a developer role using OSB (Oracle Service Bus)
Experience with project development life cycle,
Agle Concepts
XML /REST /FTP /SOAP. XQuery, XSLT / JSON expreince required
Oracle service bus (11g and 12c)
Experience required

Mule ESB desirable
Java EE Experience Required
Working experince with message system like JMS required

Job posted by

Sridevi Viswanathan

Customer Quality Engineer

at Disruptive Electronic Accessories Brand

Agency job

via Unnati

Technical support

Tech Support

Customer Support

Supplier relationship management

RCA

quality assurance

customer quality

complaint handling

FFR

DOA

Mumbai

2 - 3 yrs

₹4L - ₹5L / yr

Here is a chance to work for a Consumer Electronics Brand, where you get to deal with some of the best channels and work with some excellent experienced minds. Read on.

Started in 2015, this lifestyle and accessories startup has taken over the consumer electronics sector in India. Our client has a product range that includes an extensive catalog of headphones, speakers, travel accessories, and modern earphones. It believes in providing cutting edge electronic products stamped with durability and affordability.

The brand is associated with some of the major icons across categories and tie-ups with industries covering fashion, sports, and music, of course. The founders are Marketing grads, with vast experience in the consumer lifestyle products and other major brands. With their vigorous efforts toward quality and marketing, they have been able to strike a chord with major E-commerce brands and even consumers.

As a Customer Quality Engineer, you will ensure that the products meet quality requirements, and address customer issues in a timely manner to ensure customer satisfaction.

What you will do:

Coordinating with Supplier to discuss and resolving product quality issues raised by customers.
Updating customers in a timely fashion regarding the status of quality issues or any requests.
Participating in product quality planning and control process based on customer’s specifications and requirements.
Managing escalations to suppliers on product quality, Root cause, action
Preparing and updating all necessary quality reports as required by customers.

Desired Candidate Profile

What you need to have:

Experience in handling customer complaints
knowledge of DOA, FFR, RCA & Supplier escalation, Excel report
Communication skills, problem solving attitude
Client facing experience
Product Quality management
Escalation and complaint management

Job posted by

Astha Bharadwaj

Customer Success Engineer

at HeadSpin

Founded 2015 • Product • 100-500 employees • Raised funding

Java

Python

Go Programming (Golang)

C++

Customer Success

Customer Support

Account Management

Appium

Software Testing (QA)

Software Development

Bengaluru (Bangalore)

2 - 5 yrs

₹10L - ₹25L / yr

Customer Success Engineer

Location: Bangalore, India

We are seeking a highly motivated Customer Success Engineer to add to our talented team of professionals.

Who We Are

HeadSpin is a startup organization, and we are revolutionizing the way developers test, monitor, and optimize their applications. The company is building a first-of-its-kind global mobile device cloud platform that allows apps to instantaneously run on real devices across global mobile carrier networks. HeadSpin provides powerful, actionable, data which pinpoint any problems in the app and enable developers to fix these issues before launch. HeadSpin integrates seamlessly with your development workflow and requires no changes to your app. The HeadSpin mobile platform is now in 80 countries and 140 cities worldwide, supporting over several hundred cellular networks and over 2,000 mobile devices. Using HeadSpin’s service, developers can launch products with the confidence that their applications will work in all the conditions that their users will experience. HeadSpin is funded by Google Ventures, Nexus Venture Partners, ICONIC, Danhua Capital, and other blue-chip investors.

‍

About the Role

You should be a tech-savvy Customer Success Engineer who wants to help build our client base and increase customer satisfaction through providing post-sales technical support. You should be able to satisfy client queries in a timely manner and train clients to use our products as well as work with the sales team to increase sales. To be successful as a Customer Success Engineer, you should have excellent technical skills and knowledge, have previous software development experience (noted below), as well as sales ability and interpersonal skills. If this sounds like you, then we should connect! Your role may involve traveling (when appropriate) to a client’s business and provide training for their staff. You will also assess issues that arise, form a conduit between customers and product and service teams. You will provide customer feedback and insights about the effectiveness of our services provided. You’ll help ensure that customers are fully utilizing our platform through tech workshops, writing sample scripts, and providing additional product knowledge. If you love working with customers and thinking on your feet, then we want to talk to you!

‍

What You'll Do

Work with customers to ensure onboarding, user adoption, retention, and overall success
Impart technical leadership and direction on all aspects of HeadSpin’s products and services
Assist in training customers on using HeadSpin to troubleshoot real-time performance issues
Track accounts to identify churn risk and work proactively to eliminate that risk
Ensure any account issues are resolved quickly, utilizing resources from across Technical Support, Sales, Engineering, etc.
Function as the voice of the customer and provide internal feedback on how HeadSpin can better serve our customers
Maintain and gain knowledge of the languages and technologies supported by HeadSpin

‍

What You Need

3+ years’ work experience in a software development role, or a customer-facing role such as technical customer success, account management, pre-sales engineering, or technical consultant role
Experience successfully managing customer engagements to completion and customer satisfaction
Proven record of professional customer service in a high growth environment
Willing to get your “hands dirty” and troubleshoot or code solutions when needed
Proficient understanding of Web/Mobile app development and architecture including common test automation tools like Appium, Selenium, XCUITest, UIAutomator, Espresso, etc.
Comfortable working in a Linux/Mac environment and using Rest APIs
Experience working in at least one of these programming languages (Java, Python, Go, C++)
Strong ability to align technical concepts and features to business needs
Bachelor’s Degree in Computer Science or similar fields
Able and willing to travel as the job requires

Job posted by

Vishnu Alil

Technical Content Writer

at HeadSpin

Founded 2015 • Product • 100-500 employees • Raised funding

Technical Writing

Content Writing

Systems Development Life Cycle (SDLC)

Test Automation (QA)

Software Testing (QA)

Search Engine Optimization (SEO)

Software Development

Remote only

2 - 5 yrs

₹5L - ₹7L / yr

Job title - Technical Content Writer

Job Description

HeadSpin has a commitment for businesses to prioritize digital user experience through our platform and grow into an industry leader. The driving force behind our success is our unwavering belief in clear and effective communication. We’re searching for an experienced technical writer to join our team and help take our client-focused services and marketing efforts to new heights. As an ideal candidate, you have proven experience in a highly technical field, such as software development, computer science, or engineering. Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.

Objectives of this Role

Develop comprehensive documentation that meets organizational standards
Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
Write user-friendly content that meets the needs of the target audience
Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications

Daily and Monthly Responsibilities

Research, outline, write and edit new and existing content, working closely with various departments to understand project requirements
Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

Skills and Qualifications

Bachelor’s degree in a relevant technical field
2-4 years’ industry experience as an effective technical writer
Proven ability to quickly learn and understand complex topics
Previous experience writing documentation and procedural materials for multiple audiences
Superior written and verbal communication skills, with a keen eye for detail
Experience working with engineering to improve the user experience: design, UI, and help refine content and create visuals and diagrams for technical support content

Preferred Qualifications

Proven ability to handle multiple projects simultaneously, with an eye for prioritization
Firm understanding of the systems development life cycle (SDLC)
Previous software development experience
Certification through the Society for Technical Communicators

Job posted by

Vishnu Alil

MS Dynamics - AX SCM Functional

at Capgemini

Agency job

via Nu-Pie

Microsoft Dynamics

MS Dynamics

Supply Chain Management (SCM)

Architecture

Systems Development Life Cycle (SDLC)

Performance Testing

Remote, Bengaluru (Bangalore)

5 - 8 yrs

₹6L - ₹19L / yr

SKILL: MS DYNAMICS Functional

• Minimum 5-6 years’ experience in MS Dynamics 365 Implementation & Roll out Projects

• Create detailed solution design, architecture and process artifacts and implement the deployment plan

• Configuring and deploying Microsoft cloud solutions integrating with all connected system.

• Prepare Solution Design documents / Key user Training / End to End Testing/ Roll outs

• Lead solution discussion and provide innovative ideas and thought leadership

• Identify and define the problem statement. Evaluate the solution options and provide recommendations

• Leading training and participating in solution demonstration efforts- Providing expertise in integration of third party solutions into the Microsoft cloud platform

• Working as a team with other firm technical and business process oriented consultants

• Train the Key Super users using the Train-The-Trainer approach

• Setup of RF Devices, scanners, RFID and Printers in MS Dynamics

• Expertise in the complete Software development life cycle involving development, documentation, testing and maintenance.

Job posted by

Sanjay Biswakarma

Senior Performance engineer

at Tavisca Solutions Pvt. Ltd.

Founded 2008 • Products & Services • 100-1000 employees • Profitable

Performance engineering

performance engineer

Performance monitoring

Performance tuning

Performance Testing

Kubernetes

CI/CD

Docker

Pune

5 - 10 yrs

₹10L - ₹30L / yr

System and Network Performance Engineer

As a System and Network Performance Engineer, you will help the product teams attain maturity in the application performance, setting up the core performance engineering practices across OS and network-level tuning with the goal to create high performant products.

You will work within a team, engaging with Product team members to help build and reinforce the core performance engineering mindset and to embed its practices in the day to day work. Examples include: creating the design for setting up the new system and network KPIs, tuning operating system to optimize it for the application hosting, best APM and tracing practices to use while setting up an application into an ecosystem, performance-optimized infrastructure choices, performance as day zero practice. Once here you will?

Some of the things that you can look forward to doing once you are here are:

Be a part of Agile rituals like Feature elaboration/Estimation, daily stand-ups, release planning, Iteration Planning Meeting, Retrospective, Showcase, etc
Creating technical design specs for a system which sets up enhanced visibility and tracing of network and system performance
Conduct system performance testing to ensure system reliability, capacity and scalability
Analyze test results and coordinate with development teams for bug fixes.
Analyze the root cause of performance issues and provide corrective actions.
Suggest new tools and techniques to improve testing efficiency.
Help teams to right-size their servers and containers
Assist in project planning, scheduling, budgeting, and tracking activities.
Provide support in project design, development and deployment activities.
Review and recommend improvements tonexisting test procedures
Gate keep application performance by ensuring that best practices are followed.
Coach, train and mentor to improve the maturity and value of the performance engineering across multiple teams

Relevant experience?

The Performance Engineer would need to have at least 3+ years of experience for Performance Engineer and 5+ years of experience for Sr. Performance Engineer. This Candidate will be a contributing member as part of the Performance Engineering Team. He/ she will coordinate the Performance Engineering activities for multiple Platform based projects/initiatives.

Minimum qualifications:

Good understating of AWS network concepts and their performance implications
Must be aware AWS of offerings which helps in improving the performance of an applications
Understanding of operating system's (preferably Linux) performance tuning concepts
Good experience in memory and CPU thread analysis, GC overview, experience with few incidences
Good experience in debugging infrastructure performance pain points and should also be able to suggest improvements
Must have a good understanding of Hyper virtualization
Has a very good understanding of Infra, hands-on experience in setting up servers, Containers, pipelines, CI
Extensive knowledge and experience of Performance testing and monitoring tools ( at least 2) JMeter, VSTS, LoadRunner, Dynatrace, AppDynamics, SiteScope, Grafana, Kibana
Testing Coordination experience – Full understanding of end to end performance test process and experience on how and when to engage different teams
Excellent Soft Skills (Communication – via email, phone, live-meeting, etc.)
Good programming experience with any programming languages, preferably C#
Experience with CI (Continuous Integration) with Performance Testing

Preferred qualifications:

Experience working with .Net core applications
Experience in creating NFR's
Experience with performance tuning of NoSQL Databases
Experience collaborating closely with product, engineering, and UX teams

Job posted by

shruti Samaiya

Customer Support Executive

at Cashfree

Founded 2015 • Product • 20-100 employees • Profitable

Customer Success

Tech Support

Account Management

Bengaluru (Bangalore)

1 - 6 yrs

₹4L - ₹6L / yr

At Cashfree, we are building innovative solutions in payments and banking for Indian businesses. We are fast-growing, profitable and based out of Bangalore. Cashfree is backed by Y Combinator and other leading investors. Learn more about us at Cashfree.com We are looking for a Customer Support Executive.The role involves : - Attending to customer and support queries quickly over email, chat and telephone.- Providing quick, intelligent solutions to questions asked by businesses and their customers.- Handling disputes and chargebacks. In the process, we need to coordinate with multiple financial institutions and banks.- Talking to inbound leads. - Onboarding new sign ups quickly We work on trust and mutual respect.

Job posted by

Reeju Datta

Customer Success Specialist

at Embarc Information Technology P Ltd

Founded 1994 • Product • 20-100 employees • Bootstrapped

Python etc.) — we don’t want you doing repetitive work! Knowledge of database performance analysis and scaling (ideally MySQL and MongoDB) Troubleshooting skills across different levels of the stack Good Understanding of Linux Environment and its fundamentals. Troubleshoot developer support cases Managing & Server Maintenance

managing scheduled maintenance Maintaining a knowledge base of known issues and solutions

Customer Success

Tech Support

Noida, Agra, NCR (Delhi | Gurgaon | Noida)

1 - 5 yrs

₹2L - ₹5L / yr

Embarc was established in 1994 and has established itself as a leading company in providing solutions for location based services. We have developed Find’n’Secure web based real time GPS Tracking and Fleet Management Software. We also have Find’n’Secure for Mobiles. We supply different kind of GPS trackers and accessories depending on the need of tracking (Vehicles, children, pets, ships, airplanes etc.). We have partners in more than 45 countries. We have now launched Find’n’Secure Ver 5.0. We have also launched FnS Apps for Android and iOS platforms. We are looking for a bright Technical Customer Success Specialist to provide enterprise level support to our customers via phone, web, email, chat and other support channels as required. Responsibilities: Take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot and identify solutions to resolve customer issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide prompt and accurate feedback to customers Ensure proper recording and closure of all issues Prepare accurate and timely reports Document knowledge in the form of knowledge base tech notes and articles

Job posted by

Shailendra Bansal

Tech Support Engineer

at Nexsales Corp

Founded 2008 • Products & Services • 100-1000 employees • Profitable

Tech Support

Computer Networking

Microsoft Windows Server

Hardware installation

Desktop administration

Laptop repair

Server administration

Mumbai

1 - 3 yrs

₹1L - ₹2L / yr

We’re looking for Tech Support Engineer for IT Dept. Job Description :- • Install, upgrade, support and troubleshoot for Laptop ,computer hardware, voice equipment and any other authorized peripheral equipment. • Troubleshooting day to day system and network problems and diagnosing and solving hardware or software Issue • Working technical knowledge of TCP/IP protocols, operating systems and Cisco Routers, switches and Sonic firewall experience. • Management of AD user accounts and access controls • Responsible for the implementation, support, administration and management of Thin clients and servers • Backup & Restoration of data as per the request from users • Asset Management • Ready to working in routing shift. Requirements • BE in Electronic / Computer’s or equivalent experience. • MCSE & CCNA certification preferred. • 2-3 years directly related work experience in a technical support position • Experience supporting Windows 7 , Microsoft Office latest version, Outlook in and Exchange Environment, Internet Explorer, system hardware issues, desktops, laptops, printers, and Antivirus both in person and remotely. • Knowledge of multiple desktop programs, configuration and debugging techniques. • Good understanding of VoIP technologies will be preferred • Strong problem solving skills, work ethic, detail oriented as well as excellent oral and written communication skills.. • Experience with TCP/IP and general networking issues.

Job posted by

vinod yadav

Product Support/ Customer Relation Executive

at HRStop

Founded • • employees •

Customer Success

Technical Training

Tech Support

Noida, NCR (Delhi | Gurgaon | Noida)

0 - 5 yrs

₹1.5L - ₹0.0L / yr

Customer Success Champion would be responsible for talking to the customers and helping them with their queries regarding our software product. Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled Providing first level support on our services via remote desktop calls if required Route/Assign tickets to the appropriate support group, if necessary. Identifying and escalating high-severity, priority issues Updating Pending Tickets with timely, precise, accurate updates Following-up with end users, if necessary, for closure of pending tickets

Job posted by