IT Support Engineers| Desktops,Laptops etc|Delhi | 2-3 Yrs exp

Total Experience: 1+ years

Mode of Hire: Permanent

Required Skills Set (Mandatory): JavaScript/Node.js/Python, Web Crawling (Puppeteer/Playwright), Strong knowledge of web technologies

Desired Skills (Good if you have): HTML, Distributed Systems, Data pipelines, Proxy Management, Anti-bot Techniques

Job Responsibilities

• Design scalable web crawling solutions using modern technologies like Puppeteer and Playwright.
• Develop optimal and cost-effective methods for efficiently crawling diverse websites at scale.
• Implement robust proxy management and sophisticated anti-bot techniques.
• Create comprehensive debugging and monitoring systems for crawler performance.
• Actively contribute to technical discussions and architectural decision-making processes.

Job Requirements

• Experience in end-to-end management of large-scale distributed web crawling.
• Deep understanding of website internal mechanics, enabling innovative data extraction strategies.
• Expert-level proficiency in JavaScript/Node.js, web technologies, and anti-bot measures.
• Demonstrated ability to understand, adapt, and extend current system architectures. 
• Strong collaborative skills with the ability to work effectively within existing technical frameworks.

Preferred Qualifications

• Advanced system optimization skills.
• Proven experience with cloud platforms, databases, and distributed systems.
• Comprehensive knowledge of data pipelines and data warehousing concepts.

Culture

• Work with performance-oriented teams driven by ownership and passion.
• Learn to design systems for high accuracy, efficiency, and scalability.
• No strict deadlines, focus on delivering quality work.
• Meritocracy-driven, candid culture. No politics.
• Very high visibility regarding which startups and markets are exciting globally.

About Tracxn

Tracxn (Tracxn.com) is a Bangalore-based product company providing a research and deal sourcing platform for Venture Capital, Private Equity, Corp Dev, and professionals working around the startup ecosystem.

We are a team of 600+ working professionals serving customers across the globe. Our clients include Funds like Andreessen Horowitz, Matrix Partners, GGV Capital, and Large Corporations such as Citi, Embraer & Ferrero.

Founders

• Neha Singh (ex-Sequoia, BCG | MBA - Stanford GSB)
• Abhishek Goyal (ex-Accel Partners, Amazon | BTech - IIT Kanpur)

About Technology Team

Tracxn's Technology team is 50+ members strong and growing. The technology team is subdivided into multiple smaller teams, each owning one or more services/components of the technology platform. Ours is a young team of motivated engineers with a minimal management structure where almost everyone is actively involved in technical development and design activities. We have a team-centric culture where the ownership and responsibility of a feature or module lie with a team compared to an individual.

We work on an array of technologies, including but not limited to ReactJS, Next.js, Storybook, Webpack, Node, Mongo, AWS Lambda, Spring, Elastic Stack, MySQL, Kafka, Redis, Ansible, etc.

We value ownership, continuous learning, consistency, and discipline as a team.

Essential Duties & Responsibilities included but are not limited to:

• Handle Level 1 and Level 2 Telephony, some Network support, and

escalations from Level

• Technical support for phone systems (PBX on-prem and Cloud based), network issues (Internal and ISP), SIP issues etc.

• Understanding of Network Support for Switching, Wireless and routers

• Log tickets and assist end users with technical queries, or escalate to the appropriate team

• Deployment, implementation, and ongoing support of telephony

solutions/systems with assistance of onsite tech team

• Ability to trouble-shoot and partner with other teams remotely for

resolution

• Follow up on outstanding requests and ensure timely resolution

• Involvement in scoping replacement or implementation options for client proposals

Required Qualifications

• 3-5+ years working in a Help Desk or IT support environment

• 2-3+ years of phone system/PBX experience

• 2-3+ years of SIP experience

• 2-3+ years of Network troubleshooting experience for LAN/WAN

• Some desirable telephony qualifications or experience in any of the

following: Ericsson-LG Aria iPECS, 3CX, Avaya, Cisco Webex, Asterisk

(Training will be provided on major solutions that we use)

• Understanding of networking along with experience in any of the following: HPE Aruba, HPE, Cisco,, Meraki, Juniper, Cambium, Fortinet

• Excellent verbal and written skills to both customers and internal staff

• Proactively identify and resolve problems, using documented or

researched answers and providing resources to other IT staff and users

• Organizational and prioritization skills

• Demonstrated ability to quickly learn new job-related tasks

• Ability to work effectively in a team atmosphere as well as alone

depending on shift placement.

What do you need for this Role?

• We are seeking a mix of technical and competent help desk technicians who enjoy the technical challenges but can also provide the highest levels of customer service.

• This role would suit candidates who have a strong networking or telecom background and are looking to move their careers forward with a fast-growing company.

•You will be exposed to and trained in many new technologies that we and our customers use in their environments, which will help grow and develop your skills along with a supportive team around you.

• Understand the requirement and convert that into API design.
• Write the code independently 
• Unit testing and bug fixing
• Write code with standards and conventions and follow best practices.
• Know how to engineer a full-fledged system and not just write code to make things work.
• Knowledge of agile methodologies, scrum.
• Should be able to guide juniors.
• Communication with clients for requirement understanding.
• Code Merging and deployment

• REST APIs in Spring Boot and Spring Framework
• MySQL Database, complex SQL queries (like joining multiple tables)
• Spring Security, JWT Tokens
• Third party Integration
• Unix basic commands
• Apache Tomcat, Deployment of War in Unix environment.
• Jira or any other Issue/Task tracking systems.

• 3+ years of experience in designing digital products.
• Ability to understand short and long-term goals of the product and business.
• Excellent understanding of user-centred design and visual design principles.
• A good understanding of frontend principles to guide the team from an engineering point of view.
• Understanding of behavioural analytics and goes by data-driven decisions, when needed. 
• Excellent communication and presentation skills and the ability to clearly articulate design decisions to the team and leadership.
• Keen interest in applying user research, user-needs validation and usability evaluation.
• Self-driven, comfortable with a fast-paced, always user-focused.
• A portfolio that showcases experience creating visual UI systems involved in overall creative direction down to icon systems, transitions, etc.
• Extensive knowledge and understanding of web and mobile platforms (iOS, Android design guidelines as well as their limitations