Cutshort logo
CustomerSuccessBox
CustomerSuccessBox cover picture
CustomerSuccessBox logo

CustomerSuccessBox

www.customersuccessbox.com
Founded :
2017
Type :
Product
Size :
20-100
Stage :
Raised funding

About

CustomerSuccessBox is an AI-powered Customer Success software that drives product adoption, enables business to grow recurring revenue, reduce churn and drive retention.
Read more

Connect with the team

Profile picture
Anu Dudhat

Company social profiles

bloglinkedintwitter

Jobs at CustomerSuccessBox

CustomerSuccessBox
at CustomerSuccessBox
1 recruiter
Anu Dudhat
Posted by Anu Dudhat
icon

The recruiter has not been active on this job recently. You may apply but please expect a delayed response.

Remote only
0 - 1 yrs
₹4.2L - ₹4.6L / yr (ESOP available)
Implementation
Tech Support
API
Data integration

If you are passionate about your data and analytics, love integrating SaaS platforms, and enjoy talking to customers, you'll have a great time here at CutsomerSuccessBox! We recognize both the opportunities and the challenges that come along. 

 

We're looking for a great Implementation Engineer to assist our customers in integrating with 3rd party tools, help them get the data via APIs, JavaScripts or other analytics tools so that the customers can start getting value from CustomerSuccessBox (CSB) product. This is a great role for someone who loves data & to build their career in Customer Success domain & work with the world-class team.

 

Implementation Engineer’s role is a key part of the Product & Customer Success team. As an Implementation Engineer, you will be responsible for guiding customers in getting the data from various 3rd party tools & make sure you are helping the Customer Success team to onboard customers. You will act as a trusted advisor. You will become an integral part of the company and our customers.

Your Primary Responsibilities

  • Understand Customer Operations Tech Stack. What platforms are they using for CRM, Support, Billing, Analytics, etc) 
  • Handhold customer in syncing all the data sources with CSB. Many of which are pre build native integrations which are activated by a simple click through flow. 
  • Devising smart engineering solutions for each customer's unique enterprise stack (CRM/Billing/Support/Analytics).
  • You will get opportunities to learn & develop on different technologies and platforms. 
  • Understand the business requirement as to prioritize data sources and objects.
  • Conduct workshops with customers to break the requirement in smaller & achievable format.
  • Create an implementation framework to capture and decide what are all the data that is required
  • Plan meetings with customers & their developers to understand how their data is structured. Consult them the best practices of sending that data to CSB.
  • You will always be connected to the CSB technical team, so that you can leverage them to drive customer implementation.
  • Resolve customer issues, with or without collaboration with other teams; 
  • Build strong customer relationships by maintaining high levels of engagement and communication.
  • Collaborate on creating best practices guide for developers, Update API documentation & update & maintain the Integration documentation.
  • Work with CustomerSuccess Team to share insights with customers & prepare Customised reports on BI tools
  • Pass Feedback to Product Management
  • Work with the Support & CustomerSuccess team to coordinate and prioritize open items.  

What experience will you gain?

  • Tech – Learning about huge enterprises tech stack
  • Tech – Understanding enterprise technical architecture and implementation
  • Tech - Understanding of APIs/JS/analytics
  • Business / Tech - Use of enterprise platforms like Business Intelligence (BI) / SaaS platforms like CRM (Salesforce, Hubspot), support (Zendesk, Intercom, Freshdesk), Billing (Chargebee, Stripe, Quickbooks), etc.
  • International Customer exposure – Talking to industry leaders

 

What Makes You The Right Fit

  • Any experinece where you have done some Customer facing role. 
  • Is hands on with BI tools. (good to have)
  • Has an understanding of the B2B SaaS ecosystem & tools usually companies use. 
  • Strong communication and interpersonal skills, both written and verbal; This is a must have since we have an international customer base that you will be working with.
  • Undergraduate degree (BE/B.Tech) in Computer Science or Information Technology

What This Is Not

  • This is NOT a 9 to 5 job.
  • We don't offer or encourage any hierarchical structure.

Compensation

  • Among the best in the industry.
  • Cash, Incentives

Why CustomerSuccessBox?

CustomerSuccessBox is the leading AI powered Enterprise Customer Success platform. It helps global B2B SaaS businesses to get to 130%+ MRR Retention, unlock 3X upsell opportunities and double LTV.

 

In SaaS, 95% of the Lifetime value (LTV) is locked in as ‘Future’ Recurring Revenue. BUT businesses don't know who will Renew / Buy-more / At-Risk until it’s too LATE.

 

CustomerSuccessBox technology tracks real time product adoption and customer engagement. It’s AI Powered ‘Early Warning System’ uncovers the blind spots for Proactive Interventions. It's advanced automation leads to a faster time to value, higher product adoption and reduced cost of customer success.

 

Leading customer-centric global enterprises such as Headset - Seattle, Aislelabs - Toronto, Locus - Bangalore and Raken - San Diego.

 

People and Culture

CustomerSuccessBox is a B2B SaaS customer success platform, Venture backed (https://inc42.com/buzz/customersuccessbox-funding-pi-ventures-axilor/) by pi Ventures and Axilor in venture funding. CustomerSuccessBox is founded and run by CEO, Puneet Kataria, recognized by LinkedIn as a Global Top Voice of 2019. 

 

At CustomerSuccessBox, you will become part of a passionate team that works together to create value for our customers and their customers.

 

As a member of the CustomerSuccessBox team, you will own the problems and will enjoy both authority and accountability over deliverables. You will be rewarded for business results delivered. All the credit of the success is yours to take, but it will come with the responsibility of owning up to the failures too, we call them ‘failed experiments’.

 

In return, we are committed to providing you with every opportunity to learn, grow and reach the highest level of your ability and potential.

 

CustomerSuccessBox is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, gender, ethnicity, national origin, disability, or sexual orientation.

Read more
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo

Similar companies

JustAnswer cover picture
JustAnswer's logo

JustAnswer

http://www.justanswer.com
Founded
2003
Type
Services
Size
100-1000
Stage
Profitable

About the company

At JustAnswer, we’re on a mission to make access to expert knowledge faster, easier, and more affordable for people around the world. Every day, millions turn to us for trusted answers from verified professionals in fields ranging from medicine and law to tech and pet care. As part of our team, you’ll work on impactful projects, collaborate with talented colleagues across the globe, and help shape the future of how people get help online—anytime, anywhere.

Jobs

2

MathonGo cover picture
MathonGo's logo

MathonGo

https://www.mathongo.com
Founded
2018
Type
Products & Services
Size
100-1000
Stage
Bootstrapped

About the company

Math bole toh MathonGo

India's best online learning platform for Math.


About MathOngO

Founded in 2018, MathonGo is an EdTech platform built to make cracking engineering entrance exams easier and more accessible for lakhs of students across India. With high-quality video lectures, practice sheets, crash courses, and test series, we’ve helped students consistently score 99+ percentiles in JEE Main, Advanced, and other competitive exams. Our mission is simple: simplify Math learning and maximize results.


About the Founder

MathonGo is led by Anup Gupta (Anup Sir), a seasoned educator with 14+ years of teaching experience. He has personally mentored thousands of students, helping more than 1,000 to secure IIT ranks. His deep expertise and student-first approach shape everything we build ensuring that the platform is not just about content, but about results that change careers.


Milestones

  • Helped multiple students achieve in 99+ percentiles in JEE Main.
  • Launched comprehensive crash courses and test series across exams like BITSAT, WBJEE, MHTCET, and COMEDK.
  • Built a thriving community of learners who trust MathOngO for quality, affordability, and results.
  • Recognized as one of the leading Math-focused EdTech platforms in India.

Jobs

4

Wissen Technology cover picture
Wissen Technology's logo

Wissen Technology

https://www.wissen.com
Founded
2000
Type
Products & Services
Size
1000-5000
Stage
Profitable

About the company

The Wissen Group was founded in the year 2000. Wissen Technology, a part of Wissen Group, was established in the year 2015. Wissen Technology is a specialized technology company that delivers high-end consulting for organizations in the Banking & Finance, Telecom, and Healthcare domains.

With offices in US, India, UK, Australia, Mexico, and Canada, we offer an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation.


Leveraging our multi-site operations in the USA and India and availability of world-class infrastructure, we offer a combination of on-site, off-site and offshore service models. Our technical competencies, proactive management approach, proven methodologies, committed support and the ability to quickly react to urgent needs make us a valued partner for any kind of Digital Enablement Services, Managed Services, or Business Services.


We believe that the technology and thought leadership that we command in the industry is the direct result of the kind of people we have been able to attract, to form this organization (you are one of them!).


Our workforce consists of 1000+ highly skilled professionals, with leadership and senior management executives who have graduated from Ivy League Universities like MIT, Wharton, IITs, IIMs, and BITS and with rich work experience in some of the biggest companies in the world.


Wissen Technology has been certified as a Great Place to Work®. The technology and thought leadership that the company commands in the industry is the direct result of the kind of people Wissen has been able to attract. Wissen is committed to providing them the best possible opportunities and careers, which extends to providing the best possible experience and value to our clients.

Jobs

323

Founded
2020
Type
Product
Size
1000-5000
Stage
Profitable

About the company

Why Choose Us? 24/7 Service Availability: We are always available to support your digital marketing needs around the clock. Cost-Effective Solutions: Our services are designed to provide a high return on investment. Measurable Results: We use advanced analytics tools to track and measure the performance of all campaigns. Tailored Strategies: We customize our services to meet the unique needs of your business. Expert Team: Our team of experienced professionals is dedicated to helping you achieve your marketing goals. Enhance your digital presence and drive growth with our comprehensive WinWon digital marketing 4.0 services. Contact us today to learn more about how we can help your business succeed online. For more information or to get started, please contact us: Prawin WinWon Digital Marketing 4.0 [email protected] WinWon Digital Marketing 4.0 +91 9381874845 https://winwondm.ccbp.tech

Jobs

3

Recruit Square cover picture
Recruit Square's logo

Recruit Square

https://www.recruitsquares.in
Founded
2022
Type
Services
Size
0-10
Stage
Bootstrapped

About the company

Jobs

9

Lynx Technologies LLC cover picture
Lynx Technologies LLC's logo

Lynx Technologies LLC

https://lynxtechnologiesllc.com/
Founded
2024
Type
Services
Size
0-20
Stage
Bootstrapped

About the company

At Lynx Technologies LLC, we are redefining how software, AI, and digital products are designed, developed, and scaled. As a next-generation software development and technology partner, we specialize in building cutting-edge digital solutions for ambitious businesses worldwide.

We combine human creativity, AI automation, and advanced technology to empower startups, enterprises, and entrepreneurs to turn their ideas into reality — faster, smarter, and more efficiently than ever.

Whether it's building custom AI-powered platforms, next-gen websites, mobile apps, enterprise-grade software, or scalable digital marketing solutions — Lynx Technologies delivers with precision, innovation, and future-ready designs.

Our mission is simple: We build software for the world of tomorrow.

Jobs

2

GOAT Developers cover picture
GOAT Developers's logo

GOAT Developers

https://goatdevelopers.com/
Founded
2024
Type
Products & Services
Size
0-20
Stage
Bootstrapped

About the company

G.O.A.T. Developers is a modern software development studio focused on helping startups and businesses turn bold ideas into real, scalable digital products. We specialize in AI-driven web and mobile apps, with a strong focus on clean design, user experience, and performance.

Our team works closely with clients from industries like healthcare, finance, education, and SaaS to build everything from MVPs to full-fledged platforms. We use cutting-edge tools like React, Flutter, Supabase, Stripe, and GraphQL to deliver fast, reliable, and future-ready solutions.

We’re a remote-friendly team based in India, and we believe in clear communication, creative problem-solving, and building products that make a real difference.

Jobs

0

Helvetica Group cover picture
Helvetica Group's logo

Helvetica Group

https://www.helveticagroup.com
Founded
2001
Type
Products & Services
Size
0-20
Stage
Bootstrapped

About the company

Helvetica Group is a direct commercial real estate lender and investment bank, specializing in providing alternative financing solutions for complex real estate transactions. We focus on fast, innovative, and common-sense underwriting to serve brokers, investors, and borrowers nationwide.

Jobs

2

DWICHAKRA cover picture
DWICHAKRA's logo

DWICHAKRA

https://dwichakra.com
Founded
2016
Type
Products & Services
Size
0-20
Stage
Bootstrapped

About the company

Fueling 200M+ riders dreams with an app for epic rides, vibrant communities, exclusive stores, thrilling events & AI-powered ride catalogs. D-Clinics brings eco-friendly service, maintenance, EV charging for durability/health.

Jobs

1

Trainery One cover picture
Trainery One's logo

Trainery One

https://trainery.one
Founded
2025
Type
Product
Size
20-100
Stage
Profitable

About the company

Jobs

1

Want to work at CustomerSuccessBox?
CustomerSuccessBox's logo
Why apply via Cutshort?
Connect with actual hiring teams and get their fast response. No spam.
Find more jobs