CustomerSuccessBox
https://customersuccessbox.comAbout
Connect with the team
Company social profiles
Jobs at CustomerSuccessBox
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
If you are passionate about your data and analytics, love integrating SaaS platforms, and enjoy talking to customers, you'll have a great time here at CutsomerSuccessBox! We recognize both the opportunities and the challenges that come along.
We're looking for a great Implementation Engineer to assist our customers in integrating with 3rd party tools, help them get the data via APIs, JavaScripts or other analytics tools so that the customers can start getting value from CustomerSuccessBox (CSB) product. This is a great role for someone who loves data & to build their career in Customer Success domain & work with the world-class team.
Implementation Engineer’s role is a key part of the Product & Customer Success team. As an Implementation Engineer, you will be responsible for guiding customers in getting the data from various 3rd party tools & make sure you are helping the Customer Success team to onboard customers. You will act as a trusted advisor. You will become an integral part of the company and our customers.
Your Primary Responsibilities
- Understand Customer Operations Tech Stack. What platforms are they using for CRM, Support, Billing, Analytics, etc)
- Handhold customer in syncing all the data sources with CSB. Many of which are pre build native integrations which are activated by a simple click through flow.
- Devising smart engineering solutions for each customer's unique enterprise stack (CRM/Billing/Support/Analytics).
- You will get opportunities to learn & develop on different technologies and platforms.
- Understand the business requirement as to prioritize data sources and objects.
- Conduct workshops with customers to break the requirement in smaller & achievable format.
- Create an implementation framework to capture and decide what are all the data that is required
- Plan meetings with customers & their developers to understand how their data is structured. Consult them the best practices of sending that data to CSB.
- You will always be connected to the CSB technical team, so that you can leverage them to drive customer implementation.
- Resolve customer issues, with or without collaboration with other teams;
- Build strong customer relationships by maintaining high levels of engagement and communication.
- Collaborate on creating best practices guide for developers, Update API documentation & update & maintain the Integration documentation.
- Work with CustomerSuccess Team to share insights with customers & prepare Customised reports on BI tools
- Pass Feedback to Product Management
- Work with the Support & CustomerSuccess team to coordinate and prioritize open items.
What experience will you gain?
- Tech – Learning about huge enterprises tech stack
- Tech – Understanding enterprise technical architecture and implementation
- Tech - Understanding of APIs/JS/analytics
- Business / Tech - Use of enterprise platforms like Business Intelligence (BI) / SaaS platforms like CRM (Salesforce, Hubspot), support (Zendesk, Intercom, Freshdesk), Billing (Chargebee, Stripe, Quickbooks), etc.
- International Customer exposure – Talking to industry leaders
What Makes You The Right Fit
- Any experinece where you have done some Customer facing role.
- Is hands on with BI tools. (good to have)
- Has an understanding of the B2B SaaS ecosystem & tools usually companies use.
- Strong communication and interpersonal skills, both written and verbal; This is a must have since we have an international customer base that you will be working with.
- Undergraduate degree (BE/B.Tech) in Computer Science or Information Technology
What This Is Not
- This is NOT a 9 to 5 job.
- We don't offer or encourage any hierarchical structure.
Compensation
- Among the best in the industry.
- Cash, Incentives
Why CustomerSuccessBox?
CustomerSuccessBox is the leading AI powered Enterprise Customer Success platform. It helps global B2B SaaS businesses to get to 130%+ MRR Retention, unlock 3X upsell opportunities and double LTV.
In SaaS, 95% of the Lifetime value (LTV) is locked in as ‘Future’ Recurring Revenue. BUT businesses don't know who will Renew / Buy-more / At-Risk until it’s too LATE.
CustomerSuccessBox technology tracks real time product adoption and customer engagement. It’s AI Powered ‘Early Warning System’ uncovers the blind spots for Proactive Interventions. It's advanced automation leads to a faster time to value, higher product adoption and reduced cost of customer success.
Leading customer-centric global enterprises such as Headset - Seattle, Aislelabs - Toronto, Locus - Bangalore and Raken - San Diego.
People and Culture
CustomerSuccessBox is a B2B SaaS customer success platform, Venture backed (https://inc42.com/buzz/customersuccessbox-funding-pi-ventures-axilor/) by pi Ventures and Axilor in venture funding. CustomerSuccessBox is founded and run by CEO, Puneet Kataria, recognized by LinkedIn as a Global Top Voice of 2019.
At CustomerSuccessBox, you will become part of a passionate team that works together to create value for our customers and their customers.
As a member of the CustomerSuccessBox team, you will own the problems and will enjoy both authority and accountability over deliverables. You will be rewarded for business results delivered. All the credit of the success is yours to take, but it will come with the responsibility of owning up to the failures too, we call them ‘failed experiments’.
In return, we are committed to providing you with every opportunity to learn, grow and reach the highest level of your ability and potential.
CustomerSuccessBox is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, gender, ethnicity, national origin, disability, or sexual orientation.
Similar companies
About the company
To hire better and faster, companies need rich candidate data, smart software and sound human judgement.
Cutshort is using AI to combine all these 3 to offer a 10x talent sourcing solution that is faster, better and cheaper.
We have 3 AI-powered offerings
- Hire using our AI platform: Affordable annual subscriptions
- Get only sourcing: 3.5% of annual CTC when you hire
- Get full recruiting: 6.99% of annual CTC when you hire
Customers such as Fractal, Sprinto, Shiprocket, Highlevel, ThoughtWorks, Deepintent have built strong engineering teams with Cutshort.
Jobs
1
About the company
About Company:
MyYogaTeacher is a fast-growing health tech startup with a mission to improve the physical and mental well-being of the entire planet. We are the first online marketplace to connect qualified Fitness and Yoga coaches from India with consumers worldwide to provide personalized 1-on-1 sessions via live video conference (app, web). We started in 2019 and have been showing tremendous traction with rave customer reviews.
- Over 200,000 happy customers
- Over 335,000 5 star reviews
- Over 150 Highly qualified coaches on the platform
- 95% of sessions are being completed with 5-star rating
Headquartered in California, with development and operations based in Bangalore, we are dedicated to providing exceptional service and promoting the benefits of yoga and fitness coaching worldwide. To learn more about us, visit https://myyogateacher.com/aboutus
We put our employees' well-being at the forefront by providing competitive industry salaries and robust benefits packages. We're proud to foster an inclusive workplace and make a positive impact on the community. Additionally, we actively promote internal mobility and professional development at every stage of your career.
Read more on our mission and culture at https://myyogateacher.com/articles/company-mission-culture
Jobs
0
About the company
Virtana’s AI-powered platform delivers the deepest hybrid infrastructure observability, empowering you to optimize performance, reduce costs, and mitigate risks.
Founded in 2008, more than 150 Global 2000 enterprise customers such as AstraZeneca, Dell, Apple, Geico, Costco, Nasdaq, and Boeing, have long valued Virtana's software solutions. With advanced AI-powered capabilities, Virtana helps IT teams proactively address issues, streamline operations, and transform infrastructure into strategic assets in today's rapidly evolving digital landscape.
In 2023 Virtana Corp. was named:
- Top 20 Coolest Cloud Monitoring Companies (Cloud 100) by CRN.
- Best Place to Work in the Bay Area by Comparably.
- In eight Gartner® reports for innovation in Infrastructure Monitoring and Artificial Intelligence for IT Operations (AIOps).
💰 Funding details
In the most recent funding round, Virtana raised $73 million in Series C funding in January 2022, led by Atalaya Capital Management and Elm Park Capital Management, among others. Virtana has raised a total of $192.42 million so far!
Jobs
6
About the company
Deep Tech Startup Focusing on Autonomy and Intelligence for Unmanned Systems. Guidance and Navigation, AI-ML, Computer Vision, Information Fusion, LLMs, Generative AI, Remote Sensing
Jobs
3
About the company
Sick of the endless waiting? Waiting on code reviews, QA feedback, or that "quick call"? At Middleware, we’re all about freeing up engineers like you to do what you love—build. We’ve created a cockpit that gives engineering leaders the insights they need to unblock teams, cut bottlenecks, and let engineers focus on impact.
Middleware is building a productivity OS for engineering teams. They provide visibility into engineering pipelines and offer actionable insights to improve software delivery processes. The platform is trusted by 500+ teams worldwide and is SOC2 certified.
Why You'll Love Working with Us 💖
We’re engineers at heart. Middleware was founded by ex-Uber and Maersk engineers who know what it’s like to be stuck in meeting loops and endless waiting. If you're here to build, to make things happen, and to change the game for engineering teams everywhere, let’s chat!
Jobs
1
About the company
Meet GuppShupp - Bharat’s first AI Friend that truly understands you.
No bias. No judgment. No fear. Just real conversations, anytime you need them.
Whether you’re feeling stressed, lonely, or just want to talk — GuppShupp listens, responds naturally, and is always there for you.
It’s more than an app — it’s a companion built for the way you think, feel, and speak.
✨ What makes GuppShupp special:
🗣 Chat in your language — English, Hindi, and more coming soon.
⏰ Always available — talk anytime, day or night.
💬 Real, human-like conversations — feel heard and understood.
🔒 Private & judgment-free — your space, your thoughts, your friend.
🪙 Coming soon: voice chats, calls, and fun challenges with your AI Friend!
GuppShupp is built for Bharat — for the millions who just want someone to talk to, safely and freely.
Download now and start your first gupp-shupp today 💬
Jobs
1
About the company
We are a B2B Technology Marketing Agency, helping our clients communicate more effectively, drive demand, and optimize their customer journey. Our team of tech-passionate experts lead with business objectives, speak the tech and channel language, and then put their creativity, tools, and technical skills to use to help brands achieve their goals. Some key clients we have worked with: are Microsoft, IBM, Alibaba Cloud, Eka Software, Cigniti Technologies, Redington, and Polestar Solutions.
There is no other industry that changes at the speed at which technology does. Innovations keep on coming up, competition keeps on increasing, and GTM models keep on evolving. Marketers are pulled in a million directions. They must deliver on that plus they have to stay abreast of the latest happenings. That's where we come in - to supplement the team and support top priorities, so clients achieve high-quality results, fast. We operate as an extension, caring just as much about success, challenges, and growth opportunities, as rolling up our sleeves time and again to help figure it out.
Jobs
5
About the company
Jobs
5