Sr Business development

Strong Backend Engineer Profiles

Mandatory (Experience 1) – Must have 2+ years of hands-on Backend Engineering experience building production-grade systems in a B2B SaaS or product environment

Mandatory (Experience 2) – Must have strong backend development experience using at least one backend framework such as FastAPI / Django (Python), Spring (Java), or Express (Node.js)

Mandatory (Experience 3) – Must have a solid understanding of backend fundamentals, including API development, service-oriented architecture, data structures, algorithms, and clean coding practices

Mandatory (Experience 4) – Must have strong experience working with databases (SQL and/or NoSQL), including efficient data modeling and query optimization

Mandatory (Experience 5) – Must have experience designing, building, and maintaining APIs and backend services, including integrations with external systems (CRMs, payment gateways, ERPs, data platforms, etc.)

Mandatory (Experience 6) – Must have experience working in cloud-based environments (AWS / GCP / Azure) and be familiar with Git-based collaborative development workflows

Mandatory (Domain) – Experience with financial systems, billing platforms, fintech applications, or SaaS revenue-related workflows is highly preferred

Mandatory (Domain) – Experience with financial systems, billing platforms, or fintech applications is highly preferred (fintech background is a strong plus)

Mandatory (Company) – Must have worked in product companies / startups, preferably Series A to Series D

Preferred

Preferred (Education) – Candidates from Tier - 1 engineering institutes (IITs, BITS are highly preferred)

Job Description: Customer Success Manager- APAC

Role Details

Position: Customer Success Manger

Location: Bangalore

Shift timings : 10am- 7pm IST

About SCRUT Automation

Scrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture, and comply with various infosec standards such as SOC 2, ISO 27001, GDPR, and the like with ease. With the help of the Scrut platform, customers reduce their manual effort for security and compliance tasks by 70%, and build real-time visibility of their security posture.

Founded by IIT/ISB/McKinsey alumni, the founding team has over 15 years of combined Infosec experience. Scrut is built out of India for the world, with customers across India, APAC, North America, Europe and the Middle East. Scrut is backed by Lightspeed Ventures, MassMutual Ventures and Endiya Partners, along with prominent angels from the global SaaS community.

Overview of the Job Profile

Business/ Customer Success Analyst will play a key role in driving Customer Success by nurturing customers in our rapidly growing business. The mission of Scrut Automation's Customer Success team is to transform our customer's compliance journey.

Responsibilities

● Own Customer Life Cycle & Account Management – from Sales Handover, Oversee & Ensure smooth on-boarding, Consistent Engagement with(MBRs and QBRs) building a Relationship of Trust & Transparency.

● Onboard customers with Integration support and drive adoption of the product.

● Represent the voice of the customer and influence the product development roadmap.

● Empathise with every aspect of the customer experience, putting customer's needs first.

● Rely heavily on data and analytics to identify customers at risk and engage proactively to mitigate churn risk.

● Track programs to move towards Perfect 10 (10 on a scale of 10 in customer satisfaction) and to establish new capability.

● Become a product expert on Scrut Automation and how our platform can be used to improve security posture through our standard offerings (SOC2, ISO27001, PCI DSS, HIPAA, CCPA and GDPR).

Requirements

● Bachelor's degree in Business, Operations Management or a related field.

● Have 2-5 years of experience in Customer Success or Account Management at a SaaS company.

● Have experience in the cybersecurity or compliance industry.

● Have clear and thoughtful communication skills, with a strong critical thinking ability.

● Problem-solving ability and customer-centric outlook.

● Be comfortable with talking through technical concepts with a technical audience.

● Have a keen ability to multitask.

● Have an outstanding work ethic and know when/how to ask for help when you need it.

Why should this job excite you?

● Opportunity to make an early impact on one of the most promising, high-growth SaaS startups in India.

● A high-performing action-oriented team.

● Immense exposure to the founders and the leadership.

● Opportunity to shape the future of B2B SaaS Customer Success with YOUR innovative ideas.

● The competitive compensation package, benefits, and employee-friendly work culture.

Note: Due to a high volume of applications, only the shortlisted candidates will be contacted by the HR team. We appreciate your interest and effort.

Deployment Oversight: Serve as the central point of contact for all financial solution

deployment activities, ensuring seamless execution and coordination.

● Monitoring and Tracking: Utilize project management tools and software to monitor the

progress of deployments, identifying any deviations from the planned timeline or scope.

● Issue Resolution: Proactively identify and address deployment issues and roadblocks,

collaborating with cross-functional teams to find timely solutions.

● Communication Hub: Facilitate clear and timely communication between internal

stakeholders and external clients regarding deployment status, updates, and

escalations.

● Risk Management: Assess deployment risks and develop mitigation strategies to

minimize disruptions and ensure successful project outcomes.

● Performance Analysis: Analyze deployment metrics and key performance indicators to

evaluate the efficiency and effectiveness of deployment processes, driving continuous

improvement.

● Documentation and Reporting: Maintain accurate records of deployment activities,

including timelines, milestones, issues, and resolutions. Generate regular reports for

management review.

● Stakeholder Engagement: Build strong relationships with key stakeholders, including

internal teams, clients, and third-party vendors, to foster collaboration and alignment

throughout the deployment process.

Desired Candidate Profiles:-

● Bachelor’s degree in Business Administration, Finance, Project Management, or a

related field. Advanced degree or certification is a plus.

● Proven experience in project management or deployment coordination roles, preferably

in the financial services or technology industry.

● Strong organizational skills with the ability to manage multiple projects simultaneously

and prioritize tasks effectively.

● Excellent communication and interpersonal skills, with the ability to convey complex

information clearly and concisely

Requirement & Job Description

Experienced & Dedicated Candidates are required for handling International Inbound calls , major job role will be to answer incoming calls from customers who want to place orders, respond to inquiries, provide general information. You will be a part of the contact team that believes in Delivering Joy through exceptional customer experience for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone.

Desired skills & Experience :

Should be a graduate

Should possess Graduation in German Language (Level C2)

If has some international voice experience of minimum 6 months in reputed International BPO would be an added advantage

Should have flair for customer service , Excellent upselling skills

Should be comfortable with Rotational shifts/Offs

Hiring for Salesforce Commerce Cloud Developer (SFCC) at Appcino Technologies.

• Lead the effort to design, build and configure applications, acting as the primary point of contact.
• On need basis design, build and configure applications to meet up business process and application requirements.
• SFRA, Demandware, site genesis must have worked upon.
• Lead large-scale eCommerce implementations, utilizing Salesforce Commerce Cloud B2C, providing both oversight and hands on contributions to the software design, development, and integration
• Independently lead the estimation effort for a project
• Participate in the development of conceptual and logical architectures
• Design, develop and maintain application architectures that support client’s business requirements
• Resolve integration and interfacing issues between various back-end systems
• Optimize application performance and scalability

Requirements

• Minimum 3 to 7 Years of experience in software industry are required.
• Experience in Salesforce Lightning B2C Commerce
• Experience in Apex, Salesforce Lightning components, Force.com
• Strong E-commerce platform development is preferred
• Good experience at applying clean code best practices and good debugging skills
• Good understanding of Salesforce security model, Communities, and best practices

Job Description

Roles & Responsibilities

Eligibility

Company Introduction