Customer Success and Operations Lead

𝗚𝘂𝗮𝗿𝗮𝗻𝘁𝗲𝗲𝗱 𝗣𝗹𝗮𝗰𝗲𝗺𝗲𝗻𝘁 𝗳𝗼𝗿 𝘁𝗼𝗽 𝟭𝟬 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗲𝗿𝘀

Courses: Python, React, Node, ROR

Eligibility: BE, BTech, MTech, MCA students

Batch Passout: 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025, 2026

1. The Full Stack batch (Python, React, ROR, Node) is starting from 3rd March.

2. The course fee is ₹30,000, which can be paid in 3 installments of ₹10,000 each.

3. The course duration is 3 months.

4. The training will be 8 hours daily, from 10 AM to 7 PM, Monday to Friday.

5. The training will be practical and hands-on, focusing on live projects using laptops and computers (no board teaching).

6. Each batch will have only 20 students, and the top 10 students will get guaranteed placement in BestPeers with a starting salary of ₹15,000 per month (fixed for 1 year, followed by an appraisal).

7. Before joining the course, we will conduct an interview to help identify your weak areas so that you can focus on improving them during the training.

Responsibilities

• Manage the product development and R&D process, ensuring all stakeholder timelines and deliverables are met.
• Source vendors and negotiate for cost-effective purchases, while reducing delivery times.
• Achieve product assortment goals while ensuring product quality, testing standards, and margin expectations are met.
• Work closely with sales to understand customer directives, analyze sales data, and review new product forecasts.
• Use personas, stakeholder maps, customer journey maps, etc. to develop and refine new product concepts.

Requirements

• 10+ years of experience in product development, with a focus on sensors, IoT, and electronics.
• Comfortable with technical aspects of product development and communicating with engineering teams.
• Experience in dealing with the Chinese vendor ecosystem and exposure to China's ecosystem.
• Great negotiation skills and a mix of business acumen and product knowledge.

About the company: RealmApp is a browser extension for literacy, discovery, and productivity for Web3 users. Users can choose from a range of customisable widgets suiting their stage and role in crypto.

The team comprises experienced crypto entrepreneurs, operators, and stalwarts of the industry as advisors and investors.

Min Requirements:

• Figma basics
• Passionate about UI/UX
• Understanding fundamental design concepts such as color theory, typography, and composition

Good to have:

• A general understanding of web and mobile technologies and development languages
• Fundamental knowledge of user experience research and testing methods

Application Process:

Interested candidates can apply by sharing assessments of the company website (www.realmapp.io) along with their portfolio link.

1. AWS Cloud Solutions: We expect you to have a strong understanding of AWS services and how to architect solutions using them.
2. Use of DynamoDB, S3, Vault, Lambda, or other AWS infrastructure components.
3. Design scalable, highly available, and fault-tolerant cloud architectures.
4. Continuous Integration and Deployment (CI/CD): Understanding CI/CD pipelines and tools like AWS CodePipeline, CodeCommit, and CodeDeploy is essential. 
5. Advanced concepts in React Native. 

Business Development/Merchant Acquisition Job Description

Role Summary: In this role, the person would be responsible for people development and managing end-to-end merchant onboarding operations spanning lead generation, seller onboarding, and post-launch engagement. He/she will Identify, engage, onboard and support merchants.

Job Description

• Responsible for the overall merchant onboarding operational performance
• Perform Lead generation activities – Identify potential sellers through primary and secondary research, business listings, industry-specific databases, social media, referrals, and outbound calling – to build a healthy pipeline
• Put together acquisition collateral, sales scripts, segment database for approachable sellers, begin building sales pipeline
• Pre-screen sellers to ensure acceptance based against GMV potential & category suitability
• Assist sellers through the onboarding process
• Draft weekly written report and full sales funnel overview allowing for full clarity on sellers contacted and pipeline progress achieved
• Post-launch engagement – Track seller performance to maximize merchandise sale value, drive sponsored product and coupon adoption, order management, boost sales conversation, and merchant training, relationship management and support
• Manage onboarding experience including resolving onboarding / KYC related issues or KYC issues and exceptions to provide an exceptional merchant onboarding experience
• Ownership of Day-to-day operations to ensure all deliverables are met
• Identify Improvement Opportunities in Onboarding function, work with Product & Business teams for implementation.
• Gather all key learnings from Sellers and standardize, automate and scale the onboarding process, through partnership with internal stakeholders and use of technology.
• Work closely with various internal groups to understand business requirements, implement new processes, and contribute to ongoing process improvements.
• Ability to understand data trends and make inferences and recommend actions for improvement

To be successful, you must be able to:

- Identify, qualify, acquire and grow seller commitment to the Selling on Carorbis.

- Understand seller needs, defining clear project plans and executing to high expectations in a rapidly changing environment.

- Remain flexible to changing priorities, open to new ideas and have the Seller success firmly as the focus.

- Analyze customer data and make recommendations in order to maximize the potential of assigned sellers. Execute successfully on the plan recommended.

-Influence Sellers by acting as an expert of Carorbis tools and services.

-Use these metrics to guide your work and uncover hidden areas of opportunity.

-Meet or exceed quarterly Seller launches.

-Create and articulate compelling value propositions around the ‘Sell on Carorbis’ product.

Desired skills and experience:

• At least a Bachelor’s degree from a reputable institution
• At least 1 to 3 years of sales/business development/leads generation experience
• Knowledge in Customer & Merchant KYC, Lead generation, Lead management and Onboarding function
• Proficient in MS applications e.g., Microsoft Word / Excel / PowerPoint.
• Self-driven, proactive, with high levels of urgency and ownership
• Data-savvy; able to present & explain insights to stakeholders
• Strong problem solving, presentation & communication skills
• Strong number orientation
• Resourceful, adaptable, and teachable
• Driven, resourceful and independent
• Experience in acquiring merchants is an advantage

Basic Qualifications and Skills Required

• An understanding of and passion for e-commerce
• Work experience is preferred (2+ years). Relevant experience in Vendor management, Sales, post sales, Account Management, and Business Development in managing B2B Business.
• Exposure to retail buying, retail planning & allocation, product/project management, marketing or e-commerce will be a plus
• Proven analytical skills and demonstrated ability to manage the business “by the numbers”.
• Excellent written and oral communication and presentation skills. Ability to express thoughts logically and succinctly. Demonstrated active listening skills, highly consultative and solutions-oriented
• Operate in a fast-moving and sometimes ambiguous environment with full control and responsibility of achieving business objectives
• Develop original ideas, approaches, and solutions to typical, unusual or difficult situations or problems
• Ability to work in teams and ultimately focus on delivering results with high standards

About Carorbis

At Carorbis, we believe there is a better way to buy parts for your vehicle. It’s one of the least

understood and least transparent industries. Our goal is to simplify buying auto parts for

everyone through our business, education, and community. We are obsessively passionate about it.

If you're looking to join a fast scaling startup, that is making an impact on millions of car owners by making genuine products accessible > Solving supply issues in the automotive sector > and educating customers, then this is the job for you.

We offer great flexibility with benefits like work from home, paid leaves, flexible hours, and great pay. You will also have an opportunity for exponential growth.

HR ASSISTANT

Responsibilities 

HR responsibilities include formulating and reviewing policies, working towards PMS and succession planning, identifying training needs, work closely with senior management towards setting up processes in different departments, driving recruitment process in proactive manner.

• Good understanding of full-cycle recruiting and strategic HR administration.
• Basic knowledge of labour legislation and competitive policy formulation.
• Organizational skills – HRIS Management, reporting & analysis, setting of the processes.
• MBA/PG with HR specialization.
• Problem solving capabilities necessary to accomplish the duties and tasks of the position.
• Ability to correctly make decisions involving employee issues/ problems including when to escalate the problem to a more senior consultant Exceptional written and oral communication skills Excellent organizational and planning skills
• Ability to share knowledge and work in a strong team oriented environment. Detail oriented Proficient in Word, Excel, PowerPoint, and e-mail.
• Pursue an Attitude of Learning and Development, Attends seminars and meetings relative to the HR profession, Should have cultivate interpersonal skills, Develop negotiating and public speaking skills.

EXCECUTIVE ASSISTANT

Responsibilities

• Act as the point of contact among executives, employees, clients and other external partners
• Manage information flow in a timely and accurate manner
• Manage executives’ calendars and set up meetings
• Make travel and accommodation arrangements
• Rack daily expenses and prepare weekly, monthly or quarterly reports
• Oversee the performance of other clerical staff
• Act as an office manager by keeping up with office supply inventory
• Format information for internal and external communication – memos, emails, presentations, reports
• Take minutes during meetings
• Screen and direct phone calls and distribute correspondence
• Organize and maintain the office filing system

• Proficiency in Integration of various Azure resources (IaaS and PaaS - SQL DB , App Service , Application Insights , databricks , Storage accounts etc) to deliver an end to end automation.
• Thorough understanding of Continuous integration and continuous delivery using Azure DevOps/VSTS.
• Performing cost analysis of the Azure platform to identify where cost efficiencies could be had.
• Proficiency and thorough understanding of Azure RBAC model.
• Sound understanding of Azure Active directory and conditional access policies.
• Good grasp of Azure governance principles and hands-on experience in rolling out compliance and governance polices.
• Proficiency in developing infrastructure automation scripts in the form of ARM templates and Azure Power Shell scripts which can then be provided to application teams as consumables.
• Effective communication skills, both written and verbal for technical and non-technical audiences.
• Good working and hands on knowledge of Azure IaaS , Vnet , Subnets , Firewalls and NSG. Sound understanding of networking knowledge on DNA and Firewall security like Palo Alto.
• Experience working with Confluence, JIRA, Bitbucket, git, Jenkins, Sonar for collaboration and continuous integration.
• Experience with agile methods, along with having found their limitations and ways to overcome them.