Customer Success and Operations Lead

As a Senior Analyst you will play a crucial role in improving customer experience, retention, and growth by identifying opportunities in the moment that matter and surfacing them to teams across functions. You have experience with collecting, stitching and analyzing Voice of Customer and CX data, and are passionate about customer feedback. You will partner with the other Analysts on the team, as well as the Directors, in delivering impactful presentations that drive action across the organization.

You come with an understanding of customer feedback and experience analytics and the ability to tell a story with data. You are a go-getter who can take a request and run with it independently but also does not shy away from collaborating with the other team members. You are flexible and thrive in a fast-paced environment with changing priorities.

Responsibilities

• Stitch and analyze data from primary/secondary sources to determine key drivers of customer success, loyalty, risk, churn and overall experience.
• Verbalize and translate these insights into actionable tasks.
• Develop monthly and ad-hoc reporting.
• Maintain Qualtrics dashboards and surveys.
• Take on ad-hoc tasks related to XM platform onboarding, maintenance or launch of new tools
• Understand data sets within the Data Services Enterprise Data platform and other systems
• Translate user requirements independently
• Work with Business Insights, IT and technical teams
• Create PowerPoint decks and present insights to stakeholders

Qualifications

• Bachelor’s degree in data science/Analytics, Statistics or Business. Master’s degree is a plus.
• Extract data and customer insights, analyze audio or speech, and present them in any visualization tool.
• 5+ years of experience in an analytical, customer insights or related business function.
• Basic knowledge of SQL and Google Big Query.
• 1+ year of experience working with Qualtrics, Medallia or another Experience Management platform
• Hands-on experience with statistical techniques: profiling, regression analysis, trend analysis, segmentation
• Well-organized and high energy

Non-technical requirements:

• You have experience working on client-facing roles.
• You are available to work from our Bangalore office from Day 1 in a night shift. (US Shift)
• You have strong communication skills.
• You have strong analytical skills.

Position Overview: 

We are searching for an experienced Senior MERN Stack Developer to lead our development 

efforts. Your expertise will drive the creation of cutting-edge web applications while 

mentoring junior developers and contributing to technical strategy.

Key Responsibilities:

• Lead and participate in the architecture, design, and development of complex 

applications.

• Mentor and guide junior developers, fostering skill development and growth.

• Collaborate with cross-functional teams to define technical roadmaps and strategies.

• Conduct code reviews and ensure adherence to coding standards and best practices.

• Stay updated with emerging technologies and advocate for their integration.

• Develop and maintain robust and scalable web applications using the MERN stack.

• Collaborate with front-end and back-end developers to define and implement 

innovative solutions.

• Design and implement RESTful APIs for seamless integration between front-end and 

back-end systems.

• Work closely with UI/UX designers to create responsive and visually appealing user 

interfaces.

• Troubleshoot, debug and optimize code to ensure high performance and reliability.

• Implement security and data protection measures in line with industry best practices.

• Stay updated on emerging trends and technologies in web development.

Qualifications & Skills:

• Bachelor’s or Master’s degree in Computer Science or related field.

• Proven experience as a Senior MERN Stack Developer.

• Strong proficiency in React.js, Node.js, Express.js, and MongoDB.

• Strong proficiency in Typescript, JavaScript, HTML, and CSS.

• Familiarity with front-end frameworks like Bootstrap, Material-UI, etc.

• Experience with version control systems, such as Git.

• Knowledge of database design and management, including both SQL and NoSQL 

databases.

• Leadership skills and the ability to guide and inspire a team.

• Excellent problem-solving abilities and a strategic mindset.

• Effective communication and collaboration skills.

• Knowledge of AWS and s3 cloud storage

Location: The position is based in Hyderabad.

Join us in revolutionizing education! If you are a passionate MERN Stack developer with a 

vision for transforming education in line with NEP2020, we would love to hear from you. Apply 

now and be part of an innovative team shaping the future of education.

Exp -5+Yrs

ASP DOT NET CORE DEVELOPER

Job Location- Vikhroli

We are looking for a passionate .NET Core Web Application Developer with a strong fundamental hands-on experience of C#, .Net Core and SQL.

Technical skills:

Experience in building multi-user .NET web applications using n-tier Architecture.

Expertise in Object oriented development experience (OOPS, Design Patterns, SOLID Principals) is a must.

At least 2 years in Web API, OData, Web Services and Entity Framework.

Good experience in ASP.NET, C#, Web Services and OOD concepts.

Strong javascript, jquery and css experience.

Good design skills using n-tier architectures (scalability, multithreading, caching, business & data layers) or SOA based application.

Should possess excellent MS SQL database skills, ability to write stored procedures, functions, triggers, SQL jobs, etc.

Excellent Debugging skills

Qualification: Bachelor Degree.

Key Responsibilities:

Understand existing Web applications & develop and maintain .NET Web applications.

Deliver within specified timelines and up to expected quality standards.

Enhance Web applications as per requests.

Perform root cause analysis to address issues reported.

Liaise with peers, if required, and coordinate with other teams (DB, Testing, Front-end) to ensure timely and qualitative delivery.

1. Address and resolve applications issues, provide updates and perform root cause analysis.
2. Plan, execute and implement applications and configuration change procedures.
3. Supervise all alerts related to application and system procedures and provide services proactively.
4. Maintain good professional relationships with counterparts of development, Platformsupportand channel partners
5. Gain and maintain expertise in flow of application process and systems related to domain
6. Flexibility - responsibilities may require occasional evening and weekend work.
7. Coordinate across teams and resolve all complex application and system issues ranging in complexity (Low to Critical).
8. Coordinate with departments and QA departments and administer code migrations in various environments and production outputs.
9. Manage all production systems and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems.
10. Follow standards and best practices bring operational efficiencies, stability and availability of the system.
11. Comprehend various metrics on operational dashboards and reports and take corrective actions
12. Manage all development system and recommend ways to optimize performance and provide solutions to problems and prepare reports for all problems.
13. Assisting with systems integration
14. Issue management and problem management - ensuring comprehensive database of queries and resolutions is kept up to date

The Real fit  candidate for this position

 is an energetic, self-motivated individual focused on solving customer problems. He shall be a responsive team player who can proactively contribute to building technical strategies for operations, applications and systems by promoting an understanding of the technology and business roadmap. He /she is someone who thrives in a fun, fast-paced, dynamic, startup-like environment with following key skills

1. Exceptional verbal and written communication skills
2. Listening ability and patience
3. Critical thinking, complex problem solve and Troubleshoot
4. Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation, and
5. Able to work independently or as part of a team.
6. Ability to explain complex ideas to those with limited IT and systems knowledge.
7. Demonstrate ability to independently learn technologies and process through continuous learning.
8. Ability to work as part of a cross-cultural team including flexibility tosupportmultiple locations when necessary.

• Experienced professionals – 1 year to 3 years experience
• Candidate having creative thinking and original approach
• Willingness & ability to learn & work on new technologies

• Develop marketing strategies
• Search Engine optimization(SEO)
• Social Media Marketing
• Email Marketing
• PPC/Ad Management
• Interacting with the clients & managing their internet marketing accounts
• Building monthly reports, analyzing the data & measuring the impact of the internet marketing done for that month
• Write original, creative content for marketing purpose

• Google Analytics
• Google Search Console
• Google Adwords
• Facebook Insights
• Moz Tools
• Mailchimp & Benchmark email
• Twitter
• Google+
• Facebook
• LinkedIn
• Photoshop/Canva - Basic design skills are helpful to have

• Candidates from marketing background preferred
• Candidates having working knowledge of Adobe Photoshop or Canva preferred. Basic design skills are helpful to have
• Candidates must have good reading, writing, spoken English skills

• You are invited to send us your complete resume
• Attach previous work or portfolio or project details
• Resume should have candidate photograph in it
• Mention Linkedin Profile URL in the resume
• Do go over our company website http://www.ladybirdweb.com/" target="_blank">www.ladybirdweb.com | http://www.faveohelpdesk.com/" target="_blank">www.faveohelpdesk.com & LinkedIn profile before applying