Subodh Popalwar
Software Engineer, Memorres
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Responsibilities
• Handling customer queries via any support channel
• Approach all queries with customer centric attitude
• Offering exceptional customer service and satisfaction
• Help build and improve processes
• Adhere to set standards of TAT and SLA
• Demonstrates customer empathy during all interactions with customers.
Candidate Requirements
• 1 to 5 years’ experience in a customer support role
• Can handle verbal and non-verbal process (chat, email, phone)
• Excellent interpersonal skills
• Excellent written and oral communication skills in English and Hindi
• A quick learner
• Ability to make high quality decisions & Multi task.
Language Proficiency: English (Fully proficient), Hindi (working proficiency), Marathi & Telegu( limited working proficiency), Tamil & Kannada ( Elementary proficiency)
Sr. Associate / Associate - Customer Success
Who are we looking for?
Associate Customer Success drives value for clients by optimizing/managing business processes, synthesizing data at regular intervals, maintaining high-quality standards, applying automation leveraging cutting edge technology, performing analyses, updating business rules, presenting results to the clients, answering queries on deliverables.
and generating focused insights.
Experience:
Min. 1-3 Years of work experience as Associate Customer Success
Requirements:
• Candidates having exposure to the Cybersecurity industry will be preferred.
• Past experience in working with Advanced Excel and in making powerful presentations will be a plus.
• We welcome candidates with a range of degrees and backgrounds, though sustained success with a significant volume of analytic and quantitative coursework is required.
• Any bachelor's or master's degree in engineering, Operations Management/Research, MIS, Management Science, Applied Mathematics, Statistics or Econometrics will be entertained.
Roles:
• Understand client business issues, operating business rules, data and standard operating procedures
• Incorporate process changes in response to evolving business needs
• Operate business processes for clients on a periodic basis, to include: configuring business rules, synthesizing data and performing quality checks
• Apply quality assurance best practices.
• Develop a strong understanding of processes, data, tools & technology to effectively articulate and discuss project updates/next steps with clients.
• Understand, analyze and provide descriptive answers to client queries resulting from deliverables or business questions.
• Assist in Marketing Operations for Content Development, Email Campaigns and Analyze traffic using Google Analytics.
• Assist in making Quantitative and Qualitative Research Reports, both for internal and external purposes.
What You expect from us:
• Competitive salary
• Technical coaching to ensure continuous professional growth
• Awards & recognition for your hard work
- As the first person in the customer success team, you'll be expected to setup repeatable processes and helping us scale the function as we grow
- Customer obsession & talking to customers on a regular basis with great empathy.
- Deliver a 11* customer experience on all touchpoints.
- Manage a time agnostic team aligning with USA timezones.
- Clear decision making in ambiguous situations and enabling a similar culture within the team.
- Partner with product team to enable ground level learnings and ensuring that customer interests are met.
- 4+ years working in Customer Success or an Account management role; this is a senior-level role.
- Excellent verbal & written communication skills. You can explain complex issues in simple terms and adapt your tone for different users.
- You are a self-starter that anticipates requests and doesn’t need a lot of oversight.
- You nurture customer relationships and don't view them as transactional emails/calls.
- We are location agnostic, We have a small garden office Jayanagar, Bangalore (home to some of the best dosas in India) to jam together on anything that requires space.
- You are somebody who shares the same ethos.
Skills needed: SaaS software Customer support for global clients in US, UK, Australia, etc
CTC: 12 to 15 LPA*
Experience: 3+ years
Location: Remote
Work timings: Flexible. Based on overlaps with US timezone.
*The offered CTC will depend on your interview performance and past experience
🤩 So, what is Sumtracker?
Sumtracker is a SaaS startup founded by IIT Delhi Alumni. It is a web based software application for merchants to manage inventory on their online and offline stores. Sumtracker is integrated with platforms such as Shopify, eBay, Etsy, BigCommerce, Amazon, WooCommerce and Walmart. We have a global client base in countries like US, UK and Australia. We are on a mission to grow Sumtracker and take on global SaaS competitors.
📄 The role & what we are looking for
Responsibilities:
- Develop in depth understanding of how Sumtracker works
- Take full ownership of Customer Success and Support
- Work in flexible timings to give support to clients in US timezone
- Give online demos and take customer support calls
- Reply to customer support tickets
- Create help documentation and help videos
- Send client communication regularly
- Improve customer onboarding
- Take client follow ups and reviews
- Like the work you do, enjoy collaborating with your coworkers, communicate as much as you can and not work in isolation
Must Haves
- You have 3+ years of professional experience working in Customer success team in a SaaS company
- You are well versed with Customer ticketing softwares
- Have great communication skills
- You are open to learning new stuff (super important).
- You are humble, kind, and are open to feedback (super duper important).
Why should you join us?
- Attractive salary with annual performance based increments
- 100% remote company
- You get to take on a pivotal role in taking your work profile to the next level
- Full overview and involvement of all tasks and process in your department. You will know how things work from inception to scalability. This is a key factor in learning everything about the field you are working in and thus enhancement of your career
- Full ownership of your work. You will be your own manager, thus getting autonomy to perform.
- Global exposure: Work with a global client base. You get the exposure of client behaviour and needs across the world, a valuable asset to have in your profile.
🙋♀️ Team, culture and perks
Here are some of our core values to give you a sense of who we are as a team:
- You should be ready to work in small teams.
- We like to take ownership of our work and expect the same from our team members.
- We’re super transparent. We all know what everyone’s working on and how’s the company doing.
- You can directly share and receive feedback with the founders at any time.
- You’ll get the freedom to work 100% remote
- We organise yearly get together for the team offsite
🤙 What’s the interview process like?
Yes, we do have a process, and it’s simple.
Step 1: Fill a form with relevant questions for the profile
Step 2: Complete a task to judge your skills
Step 3: Interview round and Reference check
Step 4: Another task round to to judge your skills
Step 5: Job Offer (contingent on the above steps).
Welcome to the Sumtracker team!
So, think we’re a good fit? Then let’s roll.
ABOUT Loop AI:
LoopAI is a fast-growing early stage startup led by VCs, executives and repeat entrepreneurs who are building the US's first "Delivery Intelligence Platform" a smart operator to manage your 3P Delivery Business. Loop AI's platform provides instant visibility all the operational metrics and helps structure your finances, accounting using AI. LoopAI's customers are seeing 10X ROI from the engagements. We are working with some of the large brands in the US on track to manage 0.5$B payouts.
LoopAI has grown 3x month on month for the past 4 months, counting more than 5000 Locations by end of the year. Including 2 of the world's top-10 virtual brands, 2 of the top-10 CPA firms in the US.
We process a Million Orders every month and store TerraBytes of data to build our intelligence platform
SUMMARY :
LoopAI is looking for a talented Customer Success Manager with a focus on RESTAURANTS who will manage a book of customer business. The Customer Success team serves as subject matter experts, trusted advisors, and advocates to Loop's customers. You will drive the continued success of our customers while helping to build a world-class Customer Success function. You will engage with accounts managing customers' needs ensuring product adoption and revenue retention.
A successful candidate will be highly strategic, analytical, resourceful, customer-focused, team-oriented, and will have an ability to work under time constraints to meet deadlines. We are looking for someone with a proven track record of managing a diverse set of customers while helping to build customer success programs in a SaaS startup company.
If you are looking to grow your career in AI based products Loop is the exact location you are looking for
RESPONSIBILITIES :
- Own onboarding, nurturing, retention, up-selling and ongoing success for all customers
- Refine the customer journey, design listening points and define/refine the segmentation of customer base to ensure highly efficient alignment of resources
- Engage actively in client discussions to position the value of our solution
- Partner with cross functional teams to ensure customer feedback is incorporated into the product roadmap
REQUIREMENTS:
- Deep understanding of the Customer Success function
- Incredible precision, attention to detail, and organization skills
- 3+ years of customer success experience
- Demonstrated experience in presenting complex data in understandable ways to address customers business questions
- Demonstrated experience using analytical tools to measure performance, determine improvements and innovations, and make adjustments accordingly
- Entrepreneurial spirit, a self-starter, who is internally driven to make an impact on both the customer and a growth directed organization
- Experience working with cross-functional teams and projects
- Aptitude for being organized with flexibility to deliver results in a fast-paced environment
ADVANTAGES:
Proven ability to leverage business intelligence and analytics tools to perform analyses and measure the impacts of your initiatives on key metrics such as activation, adoption and retention.
Experience with Restaurants is required
WHY JOIN Loop AI?
Join a rocketship! We are pioneers of a new market that we are creating
- Take a central and critical role at Placer.ai
- Work with, and learn from, top-notch talent
- Competitive salary
- Excellent benefits
- Fully remote
GaragePlug, a SaaS Startup based out of Banglore, is an After-Sales Automotive Workshop Management Platform founded in 2017 by Automobile Industry experts. GaragePlug is presently trusted by hundreds of brands across 25+ countries and continues to expand across the world! We are now ready to take a long jump in 2022. To make this happen, We're looking for dynamic Customer Success/Support people to assist in various stages of the customer life cycle such as Onboarding, User Training, Support, Adoption, etc.
What Makes You The Right Fit :
- Engineering Degree
- 0-2 years experience in customer support or success roles.
- Must be able to work in the US time zone (US and Latin America markets)
- Ability to communicate with customers by email, chat, and phone.
- Excellent interpersonal, verbal, and written communication skills with the ability to take initiative and build strong relationships
- Customer-focused attitude.
- Willingness to work in a Startup.
Your Primary Responsibilities :
- You will be the first point of contact for customers via email & chat primarily, over the phone if it is required.
- Onboard new customers and help them digitalise their workflows in our software.
- Conducting training sessions for Users to ensure the right understanding of the Product
- Keeping a track of the Product adoption.
- Maintain a profitable relationship with the clients.
- Play a key role in sharing the voice of users with the rest of the team.
- Work with the product team to resolve issues, bugs, and feature requests reported by customers and to ensure that they are delivered and conveyed to customers.
- Work closely with the Quality Assurance team.
- Identify and report bugs & customer requests using JIRA.
- Owner of the Self-Help knowledgebase of GaragePlug.
Performance Parameters :
- Renewals
- Upsell, Revenue generation
- Prevention of Churn
- Maintain NPS Score
- Support Response Time
Perks for you :
- Work in fast globally growing Start-Up
- Work with industry experts
- Opportunity for international travel
Location : Bangalore.
Apply through this link
https://garageplug.freshteam.com/jobs/SENl2SzgSAVQ/customer-success-support-us-latin-america" target="_blank">https://garageplug.freshteam.com/jobs/SENl2SzgSAVQ/customer-success-support-us-latin-america
Our client is a call management solutions company, which helps small to mid-sized businesses use its virtual call center to manage customer calls and queries. It is an AI and cloud-based call operating facility that is affordable as well as feature-optimized. The advanced features offered like call recording, IVR, toll-free numbers, call tracking, etc are based on automation and enhances the call handling quality and process, for each client as per their requirements. They service over 6,000 business clients including large accounts like Flipkart and Uber.
- Leading the Customer Success function by training, engaging and developing your team
- Managing the daily activities of Team Leads and below.
- Working on new strategies to improve the overall customer experience, and minimise churn.
- Coordinating with the marketing department to strategize ways to increase post-sales interactions with clients.
- Interacting with the Sales team to work on inter-departmental challenges
What you need to have:
- Any UG / PG
- A customer-focused mindset, putting the customer experience first in every action you take
- Exceptional account management and customer service skills backed up with excellent written and verbal communication skills
- Has been in the leadership role of the similar profile from past 2-3 years
- Experience working in a B2B SaaS organisation
- Technically proficient
- Excellent listening skills
- Ability to effectively communicate at all levels of the organization.
- Excellent problem-solving skills
- Extremely process-oriented
- Experience leading, coachng, and empowering your team to do their best work
Job Purpose:
To Answer queries/resolve problems of customers through Inbound.
Attend Inbound & Outbound calls, sometime respond through email and chat to customers.
Provide correct and quality information to customers on every call, promote good listening and English grammar skills.
Eligibility Criteria:
Good speak, read & Write English & Hindi mandatory.
Able to communicate confidently and politely, with good speaking skills.
Awareness on Banking or Banking products.
Detailed knowledge of intricacies of Banks products and how they compare against competitors.
Good typing skills (Quality & Speed)
Ability to handle telephonic conversations
Good Listening & Comprehension skills
Should be flexible to work in 24/7 shift
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Software Engineer, Memorres