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Customer Success and Operations Lead
Customer Success and Operations Lead
Cashfree's logo

Customer Success and Operations Lead

Reeju Datta's profile picture
Posted by Reeju Datta
1 - 8 yrs
₹4L - ₹12L / yr
Bengaluru (Bangalore)
Skills
Customer Success
Inside Sales
Customer Acquisition
Account Management
Tech Support
At Cashfree, we are building innovative solutions in payments and banking for Indian businesses. We are fast-growing, profitable and based out of Bangalore. Cashfree is backed by Y Combinator and other leading investors. Learn more about us at Cashfree.com We are looking for a Customer Support and Operations Lead. This is a get-your-hands-dirty role. You will be exposed to all the functions of the company except writing code. The role involves : - Attending to customer and support queries quickly over email, chat and telephone.- We need to provide quick, intelligent solutions to questions asked by businesses and their customers. In the process, we need to coordinate with multiple financial institutions and banks. Quick and correct communication makes us look good. - Talking to inbound leads. - Many queries will be about businesses looking to signup on Cashfree. We need to guide these folks from signing up to their first payment. - Onboarding new sign ups quickly - Since we are growing fast, we add many businesses every week. For every business, we need to verify the documents submitted and draft contracts. Also need to ensure all the services we are offering are working correctly and activated for a particular merchant. - Setting or improving processes for all of the above:- Can we do this faster, better or more accurately - These roles are currently being handled by the founders. The objective is to do a better job than the founders.We work on trust and mutual respect.
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Cashfree

Founded :
2015
Type :
Products & Services
Size
Stage :
Profitable

About

Cashfree is a payment gateway that enables businesses to collect and disburse payments through various payment methods including UPI, NEFT, and Paytm. It solves the problem of payment processing for businesses and operates in the fintech industry. Cashfree is a payment gateway that provides a seamless payment experience to businesses by enabling them to collect and disburse payments through various payment methods such as UPI, NEFT, and Paytm. With over 100 payment options, including Visa, MasterCard, and Rupay, Cashfree solves the problem of payment processing for businesses. It was incubated by Paypal and is backed by Silicon Valley investor Y Combinator. Cashfree operates in the fintech industry and serves over 50,000 Indian and global businesses. Its use-cases include e-commerce, insurance, lending, and marketplaces. Cashfree's payment solutions are designed to be secure, reliable, and easy to integrate, making it a preferred choice for businesses looking to streamline their payment processes.
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Akash Sinha
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Reeju Datta
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Shreyas Sundaresh
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Shanawaz Mohammed Rafeeq
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Sandeep BV
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Prashant Shetty
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Meena E

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Vision for Product Development

The Product Development Team is dedicated to shaping the future by turning ideas into products that will significantly impact customer lives and propel the organization forward. With a vision to launch a variety of products poised to become major revenue drivers, we are committed to crafting solutions that not only meet but exceed expectations. Every product we undertake is a step towards redefining what's possible, ensuring our journey is one of progress, impact, and success.


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Interaction Design: Define user interactions, flows, and navigation patterns to optimize user engagement and task completion. Collaborate with product managers and engineers to translate design concepts into functional, interactive experiences.

Usability Testing: Plan and conduct usability testing sessions to gather feedback on design prototypes and iterate on design solutions based on user feedback. Advocate for user-centered design principles and best practices within the team.

Design Systems and Guidelines: Establish and maintain design systems, patterns, and guidelines to ensure consistency and coherence across products and platforms. Evangelize design standards and best practices to ensure a unified user experience.

Cross-Functional Collaboration: Collaborate with product managers, software engineers, and other stakeholders to align UX/UI design initiatives with product goals and technical requirements. Foster a collaborative, cross-functional team environment focused on delivering exceptional user experiences.

Mentorship and Leadership: Mentor junior UX/UI designers and contribute to their professional growth and development. Provide leadership and guidance on UX/UI design projects, setting high standards for quality and innovation.

Continuous Improvement: Stay updated on industry trends, emerging technologies, and best practices in UX/UI design. Identify opportunities for process improvement and innovation to enhance the overall effectiveness and efficiency of the UX/UI design process.

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Proficiency in UX/UI design tools such as Sketch, Adobe XD, or Figma.

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UX/UI Design Certifications: Certifications from reputable organizations that validate proficiency in UX/UI design principles, methodologies, and tools. Examples include: Nielsen Norman Group UX Certification

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Certified User Experience Professional (CUXP) by the User Experience Professionals Association (UXPA)

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Web Accessibility Specialist (WAS) Certification by the International Association of Accessibility Professionals

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Professional Scrum Master (PSM) by Scrum.org


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Proficiency in HTML, CSS, and JavaScript for building user interfaces.

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Experience with prototyping tools like Figma to create interactive prototypes and mockups for user testing and stakeholder feedback.

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Understanding of accessibility evaluation tools like Axe, Lighthouse, or WAVE to ensure designs comply with accessibility standards and guidelines (e.g., WCAG).

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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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