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Customer Success and Operations Lead
Customer Success and Operations Lead
Cashfree's logo

Customer Success and Operations Lead

Reeju Datta's profile picture
Posted by Reeju Datta
1 - 8 yrs
₹4L - ₹12L / yr
Full time
Bengaluru (Bangalore)
Skills
Customer Success
Inside Sales
Customer Acquisition
Account Management
Tech Support
At Cashfree, we are building innovative solutions in payments and banking for Indian businesses. We are fast-growing, profitable and based out of Bangalore. Cashfree is backed by Y Combinator and other leading investors. Learn more about us at Cashfree.com We are looking for a Customer Support and Operations Lead. This is a get-your-hands-dirty role. You will be exposed to all the functions of the company except writing code. The role involves : - Attending to customer and support queries quickly over email, chat and telephone.- We need to provide quick, intelligent solutions to questions asked by businesses and their customers. In the process, we need to coordinate with multiple financial institutions and banks. Quick and correct communication makes us look good. - Talking to inbound leads. - Many queries will be about businesses looking to signup on Cashfree. We need to guide these folks from signing up to their first payment. - Onboarding new sign ups quickly - Since we are growing fast, we add many businesses every week. For every business, we need to verify the documents submitted and draft contracts. Also need to ensure all the services we are offering are working correctly and activated for a particular merchant. - Setting or improving processes for all of the above:- Can we do this faster, better or more accurately - These roles are currently being handled by the founders. The objective is to do a better job than the founders.We work on trust and mutual respect.
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Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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About Cashfree

Founded :
2015
Type
Size
Stage :
Profitable
About
Cashfree is a payment gateway that enables businesses to collect and disburse payments through various payment methods including UPI, NEFT, and Paytm. It solves the problem of payment processing for businesses and operates in the fintech industry. Cashfree is a payment gateway that provides a seamless payment experience to businesses by enabling them to collect and disburse payments through various payment methods such as UPI, NEFT, and Paytm. With over 100 payment options, including Visa, MasterCard, and Rupay, Cashfree solves the problem of payment processing for businesses. It was incubated by Paypal and is backed by Silicon Valley investor Y Combinator. Cashfree operates in the fintech industry and serves over 50,000 Indian and global businesses. Its use-cases include e-commerce, insurance, lending, and marketplaces. Cashfree's payment solutions are designed to be secure, reliable, and easy to integrate, making it a preferred choice for businesses looking to streamline their payment processes.
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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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