Customer Success and Operations Lead

Strong Key Account Management / Customer Success Profiles

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Mandatory (Experience) – Must have 2+ years of hands-on experience in Key Account Management / Customer Success, with atleast 2+ years in managing complex, high-value client relationships and delivering measurable growth/retention targets.

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Mandatory (Skill 1) – Must have strong commercial acumen, negotiation, and strategic problem-solving, with a clearly analytical, data-driven approach to managing accounts.

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Mandatory (Skill 2): Must have proven experience in renewals, retention, upsell, cross-sell, and expansion within assigned accounts

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Mandatory (Skill 3): Must have experience handling contract renewals, pricing discussions, and negotiation ownership

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Mandatory (Skill 4) – Must have startup / lean-team experience and demonstrated ability to handle high pace and high account volume

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Mandatory (Tool) – Proficiency with CRM tools, project management, and data analysis.

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Mandatory (Industry) – Must come from a product-based tech company in the D2C commerce-enablement ecosystem (checkout/payments, fintech, engagement/retention SaaS, WhatsApp commerce, loyalty, logistics, or commerce ops), with direct hands-on experience in D2C retention and account expansion.

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Mandatory (Market) – Must have exposure to the Indian market, with at least the most recent 2 years spent working in the Indian market. Purely global/international market experience will not be considered.

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Mandatory (Note) – CTC is inclusive of 20 percent variable

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Preferred (Background) – Engineering / technical background, or strong technical fluency explicitly valued by the client

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Preferred (Functions) – Hands-on with QBRs, account strategy/forecasting (revenue, retention, satisfaction), and upsell/cross-sell-led account expansion.

• Degree in software development, computer science, or similar.
• Proficiency in Android, Java, Kotlin, MVC, MVVM.
• Prior experience as an android developer will be advantageous.
• Excellent coding and proofreading skills.
• Top-notch teamwork and communication skills.
• Ability to manage your workload with minimal supervision.
• Unwavering curiosity.

Location : Fort ,mumbai

We have an urgent opening for freshers. We are seeking enthusiastic, fresh candidates who are eager to learn and grow within our organization. This role will give you hands-on exposure to Seo and an opportunity to build your career.

About the Role

Pendo is looking for a Staff Software Engineer to lead teams building core product capabilities across Analytics, Guides, and Platform services. These are the systems that power how hundreds of millions of end users experience the software.

In this role, you will drive execution against business objectives, direct complex initiatives from kickoff through delivery, and build a team that operates with clarity and focus. You will set clear expectations, delegate effectively, and partner closely with product, design, and senior engineering leadership to keep teams aligned and moving. You default toward action, push teams to deliver value daily, and actively use AI tools as part of how you work.

If you're energized by directing high-impact teams, developing strong engineers, and building a culture where craft and velocity coexist, this role is a great fit.

What You'll Do

Team Leadership & Hiring

• Create an environment where engineers are encouraged to take risks, experiment, and challenge the status quo.
• Lead, mentor, and grow a team of engineers through clear expectations, coaching, and timely feedback.
• Own hiring end-to-end, partnering with recruiting to attract and close top engineering talent.
• Build an inclusive, high-performing team culture grounded in ownership, accountability, and continuous improvement.

Delivery & Execution

• Maintain a high bar for velocity, predictability, and quality.
• Own team execution against product and engineering goals.
• Partner with Product and Design to define roadmaps, scope work, and deliver high-quality outcomes.
• Identify and remove blockers, manage risks, and ensure strong planning and prioritization.

Cross-Functional Collaboration

• Work closely with product, design, infrastructure, and other engineering teams to deliver cohesive customer experiences.
• Align team priorities with broader organizational goals and strategy.

Operational Excellence

• Drive improvements in system reliability, performance, and scalability.
• Establish strong practices around monitoring, incident response, and continuous improvement.

What We're Looking For

• 8+ years of experience in software engineering.
• 3+ years of experience managing and growing engineering teams.
• Proven track record of hiring and building high-performing teams.
• Experience delivering complex, cross-functional initiatives in a product-driven environment.
• Strong technical foundation in backend, distributed systems, or full-stack development.
• Proven ability to lead teams through ambiguity and change while maintaining execution.
• Actively uses AI tools in day-to-day work and helps drive adoption across teams.
• Strong communication, organizational, and stakeholder management skills.

Nice to Have

• Experience working on analytics products, user-facing SaaS platforms, or data-intensive systems.
• Experience managing teams across both frontend and backend domains.
• Familiarity with modern cloud environments and scalable architectures.
• Experience working in distributed teams across multiple time zones.

Company: IDFC First Bank

About the company:

IDFC Limited was set up in 1997 to finance infrastructure projects in India. With time, the company diversified into asset management, institutional broking and investment banking. In 2014, the Reserve Bank of India granted in-principal approval to IDFC Limited to set up a new bank in the private sector.

Role Overview:

QA Overview: A Quality Analyst with a focus on Automation and Manual Testing is responsible for ensuring the quality of software products across web, mobile, and API platforms. This role involves designing, implementing, and executing test plans, both manually and through automated testing tools, to identify and address defects. The Quality Analyst will also be proficient in database testing, ensuring the integrity and reliability of data interactions within the system.

Job Description

Job Title: QA tester

Location: Chennai

Compensation: Commensurate with Experience

Experience: 5-10 Years

Qualification- Graduation: Bachelor of Science (B.Sc) / Bachelor of Technology (B.Tech) / Bachelor of Computer Applications (BCA)

Post-Graduation: Master of Science (M.Sc) /Master of Technology (M.Tech) / Master of Computer Applications (MCA)

• Proven experience in both manual and automated testing. 
• Strong proficiency in automation tools (e.g., Selenium, Appium) and scripting languages. 
• Experience with web, mobile, API, and database testing.
• Familiarity with agile development methodologies.
• Excellent analytical and problem-solving skills. 
• Key Competencies: - Automation scripting (e.g., Java, Python, JavaScript), SQL and database querying skills - Attention to detail - Collaboration and communication - Analytical thinking

Key Responsibilities: 

1. Test Planning and Design: Develop comprehensive test plans based on project specifications. Design and document test cases for web, mobile, API, and database testing. Collaborate with development teams to understand system requirements. 
2. Automation Testing:  Develop and maintain automated test scripts using industry-standard tools (e.g., Selenium, Appium). - Execute automated test suites and Analyse results. - Identify opportunities for test automation and implement efficient testing strategies. 
3. Manual Testing: Execute manual test cases for functional, regression, and performance testing. - Document and report defects, providing detailed information for developers. - Conduct exploratory testing to identify unforeseen issues. 
4. Web, Mobile, and API Testing: Perform end-to-end testing of web and mobile applications. - Validate API functionality and integration points. - Ensure compatibility across different browsers and mobile devices. 
5. Continuous Integration: Design, implement and maintain CI pipelines for automated testing and deployment - Integrate automated tests into CI workflows to enable early detection of defects - Continuously assess and optimize CI processes for speed, efficiency and reliability
6. Database Testing: Develop and execute SQL queries to validate data integrity. - Verify data transformations and migrations. - Identify and address performance issues related to database interactions. 
7. Collaboration: Work closely with developers, product managers, and other stakeholders to understand requirements and user stories. - Participate in agile ceremonies, providing input on quality-related aspects. 
8. Test Documentation: Maintain detailed and organized documentation of test cases, results, and issues. - Create and update testing documentation as the application evolves. 

Job Description :

1. Coordinate with project managers and team to create detailed project plans for
achieving timeliness and 100% quality in each project and deliverables.
2. Address technical concerns, ideas, and suggestions and provide a technological
solution to them.
3. Creating API endpoints for web applications and internal scripts that will handle
the business logic of applications.
4. Troubleshoot, test, and maintain the core product and database to ensure strong
optimization and functionality.
5. Develop innovative, reusable web-based tools.

Skill Requirements :

1. Understanding the principles behind a scalable application.
2. Understanding of the software development life-cycle and best practices.
3. Must have experience with MySQL/Postgres SQL and should be capable of
writing queries, stored procedures, indexes, etc.
4. Working Experience in Laravel HMVC, Hooks & Plug-in Methodologies. Laravel
is Preferrable.
5. HTML5, CSS3, XML knowledge is mandatory. And experience with JavaScript
and jQuery for producing AJAX applications.
6. Ability to make modifications to the systems with little or no interruption of
service.
7. Exposure to REST API Development & API integrations.
8. Working Experience in Composer & PHP Libraries.

1. 0 to 2 years of experience into Java 6/7/8, J2EE, EJB, Servlets, JSP, JDBC, LOG4J, SQL, PL/SQL, XML, XSLT, JSON,
2. Good to have strong experience in Core Java SpringBoot, Spring framework
3. knowledge of Spring MVC, Spring REST, JDBC Templates
4. Knowledge of Java/J2EE Design patterns
5. knowledge of implementation of WebServices like REST will be added advantage
6. Good knowledge of Relational Databases like MySQL, PostgreSQL, MS SQL Server with complex SQL Queries, Stored Procedure, Triggers
7. Knowledge of Unit Test Cases is added advantage
8. Knowledge of build tools like Maven, Gradle, Ant
9. Knowledge of any one or more of MongoDB, Cassandra, Neo4J, Redis, Kafka, ActiveMQ, Caches, Microservices will be a major plus
10. Good to have knowledge of ORM like Hibernate
11. Knowledge and experience in nodejs backend will be added advantage

Requirements :

1. Must be a good team player and self-motivated Individual
2. Very Strong analytical abilities and interpersonal skills
3. Strong verbal and written communication skills with other developers and business clients
4. High commitment levels