Role & Responsibilities
- The successful candidate will be experienced in leading and developing a support team within a product support environment
- This position will oversee the teams active case workload and provide guidance where required with a focus on a high-quality world-class customer experience.
- Oversees top tier customer critical account technical support situations to insure all elements of technical support are progressing to issue resolution. Initiates and facilitates the discussion with customer and respective resolution stakeholders during critical issues. Ensures timely, professional and effective communication with the customer and internal groups from both the technical and management perspectives
- Assists with the maintenance of and compliance with department policies and procedures
- Identifies team and individual training needs and assist in driving the delivery of these training initiatives
- Mentors and coaches Technical Support Engineers, soft skills, case management, technical skills, etc.
- Participates and leads hiring to get the best available talent
Qualification (Knowledge & Skills)
- 6-8 years of Experience in Production Support. Preferably in the BFSI domain.
- Experience of leading L1 & L2 support resources
- Demonstrated ability to develop strong relationships with multiple levels of customer with the ability to obtain a working knowledge in support of their business objectives in relation to the delivery of secure applications and data
- Prior experience working for a global IT vendor in a similar role
- Ability to facilitate and manage cross-team collaboration to solve customer issues working with teams in person and virtually
- Experience serving as a customer advocate able to understand and articulate the needs of the client and deliver on those needs
- Ability to keep calm and cool during critical situations and skilled in handling high profile situations with ease
- Must be motivated by challenges, results driven, and able to recommend multiple solutions for a problem
- Strong negotiation and difficult conversation skills for leading critical discussions and setting customer expectations
- Experience creating concise reports for customers, following customer situations/incidents (Incident reports and RCA)
- Proven ability to prioritize workload
- Ability to share constructive feedback; be able to adapt to and embrace change
Requirements
- Three years bachelor regular degree
- Must have a minimum of 6 years of experience in a technical support environment with 1 - 2 years of people management experience
- Understanding of SLA definitions and tracking.
- Understanding of Support metrics
- Excellent in Customer communication and has a natural flavour for Customer Service
- Good people management skills.
- Good understanding of computer systems, mobile devices, and other tech products
- Hands on experience on On-premise & Cloud deployments
- RHEL/CentOS and Debian/Ubuntu
- NodeJS (PM2 is a plus)
- MongoDB and Oracle , RabbitMQ
- Strong understanding of Networking and TCP/UDP protocols
- AWS (Covers S3)
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Ability to diagnose and troubleshoot basic technical issues
- Bachelor’s degree in Information Technology, Computer Science or relevant field
- Startup experience is a plus
Shubham Vishwakarma
Full Stack Developer - Averlon
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Position : Senior IT Analyst – IAM & Office 365
Experience : 4 to 8 Years
Location : Gurgaon (Hybrid : 3 days office, 2 days WFH)
Notice Period : Immediate to 15–20 days (Buyout option available)
Communication : Excellent communication skills mandatory (client-facing role)
About the Role :
We're looking for a skilled IT Security professional with strong experience in Identity and Access Management (IAM) and Office 365 (O365/M365). The role involves securing access, managing user identities, and administering O365 services across a hybrid cloud environment.
Mandatory Skills :
O365/M365, Azure AD, IAM, Conditional Access, MFA, Defender for O365, RBAC, DLP, PowerShell, Strong Communication
Key Responsibilities :
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- Administer O365 services – SharePoint, Teams, PowerApps.
- Configure Defender for O365, DLP policies, and compliance settings.
- Automate tasks using PowerShell, support user lifecycle processes.
- Handle access audits, incident response, and IAM/O365 tool upgrades.
- Collaborate with internal teams on security and operational enhancements.
Good to Have :
- Microsoft Certification (e.g., MS-102)
- Experience with Microsoft Graph API and SIEM log integration
Java
Spring BootWe are a digital transformation boutique with an elite group of software scientists. Our passion is to develop highly modular systems that scale seamlessly. We develop enterprise solutions involving data engineering, system integration, enterprise search & and analytics. Our clients like us for getting to the crux of the business problems and coming up with futuristic solution approaches with our design thinking.
Job description
Brevitaz Systems is looking for Java developers with deep knowledge of the Java ecosystem. We are looking for self-motivated engineers who are excited about building high-quality and high-performance software backends.
Here is what you will be doing on your journey with us.
What we offer
- Open, positive, and learning culture surrounded by helpful colleagues with a growth mindset
- Work with client teams consisting of decades of experience in various technologies & domains
- Best-in-industry salary standards
- 5 days work week
- Family health insurance cover
- No-politics and values-driven culture
- Occasional WorkFromHome even in non-COVID19 times
- Contribute to large-scale products used by Fortune 100 companies
- Opportunity to work on highly distributed systems
Must have
- Proactive and inherent nature of working with ownership
- Ability to understand and explain requirements clearly, and ask necessary questions to remove any ambiguity
- Strong core Java & OOP fundamentals
- Excellent communication skills
- Experience with complex SQLs and stored procedures (MySQL/Postgres/Oracle)
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- Experience in working with one of the web frameworks (SpringBoot/Struts2)
- Experience in working with one ORM technology (JPA/Hibernate)
- Debugging & troubleshooting skills
- Ability to coach & mentor colleagues effectively
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- Actively participate in client calls for requirement grooming and designing
- Participate in design discussions with fellow team members and client
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- Developing Java code, SQL, and stored procedures for new features and enhancements
- Ensure best practices of code reviews and defect-free deliveries
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Join hands with us to build intuitive products for our valued clients!
SkilloVilla is a platform where one can hone their abilities through expert-driven courses in the latest technologies and gain access to companies anywhere across the globe. Right from upskilling, resume creation, and mock interviews to finding suitable placements with the right companies, we have your backs at all times. At SkilloVilla, we have made it our mission to support young graduates in enhancing their learnings and transforming them into big earnings.
Making sure you have a steep learning curve while having fun is our promise! See the ~2min explainer video to get a sense of what we do.
https://www.youtube.com/watch?v=zMWk1lQDmec&;t=24s
Your Responsibilities:
- Learn & understand Skillovilla’s products, prospective clients & services well.
- Understand customer needs, and requirements and correlate solutions and customer requirements.
- Identify and qualify new customers coming from our inbound and outbound lead funnel.
- Developing strong relationships with customers, and connecting with key business executives and stakeholders.
- Document all pertinent customer information and conversations in the CRM system
- Respond, engage, and qualify inbound/outbound leads and inquiries.
- Execute planned sales activities and develop a target list of high-potential new customers.
- Achieve monthly & quarterly quotas.
- Perform effective online demos to prospects
What you will need:
- Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence (Hindi, and English Mandatory, knowing regional languages will be a plus).
- Ability to make focused efforts to win customers.
- The ideal candidate should be strategy driven with a research-based approach.
- Ability to multitask, prioritize and manage time effectively.
- We are open to hiring freshers and experienced candidates both in our organization.
Note: This is a work-from-office role, based in Raipur. All candidates are expected to serve as per standard working hours.
With the ever-growing demand for healthcare services among the ever-increasing population, our client acts as a diagnostic laboratory providing various services such as routine testing, pathology services, radiology and genomic testing. They even provide various healthcare packages such as full body packages, fever packages, heart packages, etc.
Headquartered in Noida, our client works as a technology empowered, well-equipped and advanced testing lab, built in line with the globally recognized standards. They have their home sample-collection service in, approx., 120+ cities with 30+ laboratories and 700+ walk-in wellness & collection centres across India.
Our client aims for the accessibility of health tests to all Indians through a combination of well-equipped labs, technology and strong radiology network. They are backed by tier 1 VCs and have raised more than $60 million in funding this year.
As a Chief of Staff, you will be responsible for working closely with the Founders and handling stakeholders at the leadership level.
What you will do:
- Being a link between the founding team and their stakeholders at the executive/ leadership level
- Supporting the Founders and acting as their representative, especially in terms of communication to the lower-level management/ employees
- Working on various day-to-day tasks, on-behalf, of the Founders. These include creating presentations, documents, notes, follow-up with various stakeholders, scheduling meetings, travel follow-ups, etc
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- Researching, analyzing and drawing valuable conclusions/ insights from the vast amount of data related to market, industry, current processes & trends and also reporting the same to the management in regular intervals
Desired Candidate Profile
What you need to have:- Graduation+ MBA from tier 1 colleges
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Our client is a call management solutions company, which helps small to mid-sized businesses use its virtual call center to manage customer calls and queries. It is an AI and cloud-based call operating facility that is affordable as well as feature-optimized. The advanced features offered like call recording, IVR, toll-free numbers, call tracking, etc are based on automation and enhances the call handling quality and process, for each client as per their requirements. They service over 6,000 business clients including large accounts like Flipkart and Uber.
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- Observing and initiating ideas to create a happier & efficient workplace. Developing policies to keep organizational sanity.
- Ensuring grievance handling, company policies & compliance with labor laws and other binding provisions.
- Working with other department leaders and CXOs to design and improvise on structures, policies, and growth plans.
- Monitoring and presenting HR metrics and review the departmental budgets.
What you need to have:
- Masters degree in Human resource management.
- At least seven years of experience in human resource management.
- Previous work experience as a senior manager or similar position.
- Understanding of labor regulations or similar laws applicable.
- Excellent mentoring, coaching, and people management skills.
- Ability to work, manage, and meet competing deadlines in a fast-paced, high volume environment and on the deadline; aptitude for problem-solving and decision making needed
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React.js
Amazon Web Services (AWS)Position: Solutions Engineer
As an APAC Solutions Engineer, you will be an integral player on the Sales team in positioning, demonstrating, and developing creative solutions for key customers and prospects. You will be the trusted solutions advisor for our customers by creating solutions that align with the NextBillion.ai technology stack.
Reporting to the VP of Sales and Customer Success, you will be the primary technical interface between our sales prospects and the Product and Engineering team.
We are looking for a Maps and Locations-Based Services expert with excellent technical, communication, organisational, and customer-facing skills.
Roles and Responsibilities:
- In partnership with sales personnel, marshal prospects through the sales cycle by providing professional technical, integration, and development support.
- Work closely with our sales prospects in APAC to identify and solve their most critical business problems with a deep understanding of the NextBillion.ai architecture and feature set.
- Articulate customer requirements and solutions to different technical and non-technical stakeholders so as to enable successful execution of the engineering work.
- Organise and lead product-related webinars and training sessions.
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Requirements:
- Bachelor's degree in Engineering, Computer Science, or related technical field.
- 6+ years experience in technical consulting, solutions engineering or product management.
- Prior experience with proprietary as well as open-source map products and tools, such as maps from HERE, TomTom and OSM, and supporting toolsets such as QGIS.
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- Industry experience in mobility services, fleet management, logistics/last-mile delivery, and/or connected car service
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ABOUT NBAI
NextBillion.ai is a first-ever decentralised, customizable, and tailored map stack focused on the transportation/logistics industry. NextBillion.ai helps solve highly complex transportation and operational challenges. Every customer, use case, and geography is different, and NextBillion.ai is able to integrate these differences directly into their mapping environment.
NextBillion.ai provides last-mile delivery, telematics, food delivery, automotive, and ride-hail with location tools and API's that help them adopt an AI-first approach. NextBillion.ai is customizable to be hyper-local and pinpoint accurate for difficult to solve enterprise use cases.
Nextbillion.ai was founded in January 2020 by Ajay Bulusu, Gaurav Bubna and Shaolin Zheng. They were formerly part of the map team at Grab, a multinational ride-hailing and food delivery company.
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KubernetesAmazon Web Services (AWS)- Experience working in advanced iterative methodologies such as Agile and Safe.
- Experience with containers and orchestration (Docker, Kubernetes).
- Comfortable working in complex and demanding environments with high degree of change.
- Ability to view system perspective and to perform thorough investigations.
- Experience in frequent delivery to production.
- Microservice-based architecture (Jenkins, Docker, CI/CD, ELK)
- Experience with modern software components (Mongo, Elasticsearch, Kafka).
- Expertise in software development methodologies.
- Understanding of protocols/technologies like HTTP, SSL, LDAP, SSH, SAML, etc.
- Possession of a deep knowledge of development workflows with Git.
- Experience with MySQL or another relational database Environment.
- Automation testing (component, integration and end2end)
Job Description: Hiring for Real Estate Rental Division - AZURO - Sales Manager
* Team Handling Role (Must have previous experience)
* Onboarding customers to the rental properties
* Finding tenants to the owner
* Take Care of property management and services
* Generate leads and fix appointments with customers
* Visit the property and explain about property to the customer, also convince the customer to onboard our property
Qualification - Graduation Must 60% scored
Total Sales Experience - 4 to 5 years
Relevant Experience Compulsory
CTC - Upto 5.00 LPA
Job Location - Multiple (Bangalore, Pune, Gurgaon, Mumbai, Delhi, Hyderabad)
Please contact and share your updated resume on below coordinates.
8 nine 7 one 9 six 8 one 9 one
sarita dot kumari at squareyards dot co dot in
MongoDB
ExpressRole Description:
- Design, build, and maintain applications using Node.JS
- Hands-on working on various Azure PAAS services.
- Good problem solving abilities along with strong understanding of Data structures, various design patterns & algorithms.
- Enhance existing services and applications to increase availability, reliability, and scalability in a microservices environment
- Work across the engineering team to build new features and services at scale
- Improve engineering tooling, process, and standards to enable faster, more consistent, more reliable, and highly repeatable application delivery
- Remain engaged with latest technology trends and understand operational challenges to continually evolve application delivery processes and platform components
- Support platform technology decisions based on performance metrics and operational SLAs
- Provide guidance and best practices around security for applications and platform infrastructure
Qualifications:
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- Must have experience & understanding of working on Azure PAAS services.
- Strong understanding of Azure PAAS services like Services, Service Bus, etc.
- Exposure/understanding of JavaScript frameworks like Angular.JS/React.JS is added advantage.
- Experience with database and cloud technologies
- Understand the benefits of microservices, but also understand the challenges they bring and current trends on how to address those challenges
- Strong written and verbal communication skills
- BS degree in Computer Science or equivalent, Master’s degree preferred.
- Manage sales operations in assigned district to achieve revenue goals.
- Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
- Identify skill gaps and conduct trainings to sales team.
- Work with team to implement new sales techniques to obtain profits.
- Assist in employee recruitment, promotion, retention and termination activities.
- Conduct employee performance evaluation and provide feedback for improvements.
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- Build strong relationships with customers for business growth.
- Analyze sales performances and recommend improvements.
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- Develop promotional programs to increase sales and revenue.
- Plan and coordinate sales activities for assigned projects.
- Provide outstanding services and ensure customer satisfaction.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon