Role & Responsibilities
- The successful candidate will be experienced in leading and developing a support team within a product support environment
- This position will oversee the teams active case workload and provide guidance where required with a focus on a high-quality world-class customer experience.
- Oversees top tier customer critical account technical support situations to insure all elements of technical support are progressing to issue resolution. Initiates and facilitates the discussion with customer and respective resolution stakeholders during critical issues. Ensures timely, professional and effective communication with the customer and internal groups from both the technical and management perspectives
- Assists with the maintenance of and compliance with department policies and procedures
- Identifies team and individual training needs and assist in driving the delivery of these training initiatives
- Mentors and coaches Technical Support Engineers, soft skills, case management, technical skills, etc.
- Participates and leads hiring to get the best available talent
Qualification (Knowledge & Skills)
- 6-8 years of Experience in Production Support. Preferably in the BFSI domain.
- Experience of leading L1 & L2 support resources
- Demonstrated ability to develop strong relationships with multiple levels of customer with the ability to obtain a working knowledge in support of their business objectives in relation to the delivery of secure applications and data
- Prior experience working for a global IT vendor in a similar role
- Ability to facilitate and manage cross-team collaboration to solve customer issues working with teams in person and virtually
- Experience serving as a customer advocate able to understand and articulate the needs of the client and deliver on those needs
- Ability to keep calm and cool during critical situations and skilled in handling high profile situations with ease
- Must be motivated by challenges, results driven, and able to recommend multiple solutions for a problem
- Strong negotiation and difficult conversation skills for leading critical discussions and setting customer expectations
- Experience creating concise reports for customers, following customer situations/incidents (Incident reports and RCA)
- Proven ability to prioritize workload
- Ability to share constructive feedback; be able to adapt to and embrace change
Requirements
- Three years bachelor regular degree
- Must have a minimum of 6 years of experience in a technical support environment with 1 - 2 years of people management experience
- Understanding of SLA definitions and tracking.
- Understanding of Support metrics
- Excellent in Customer communication and has a natural flavour for Customer Service
- Good people management skills.
- Good understanding of computer systems, mobile devices, and other tech products
- Hands on experience on On-premise & Cloud deployments
- RHEL/CentOS and Debian/Ubuntu
- NodeJS (PM2 is a plus)
- MongoDB and Oracle , RabbitMQ
- Strong understanding of Networking and TCP/UDP protocols
- AWS (Covers S3)
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Ability to diagnose and troubleshoot basic technical issues
- Bachelor’s degree in Information Technology, Computer Science or relevant field
- Startup experience is a plus
Shubham Vishwakarma
Full Stack Developer - Averlon
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About the Role :
We are seeking a highly skilled Lead Software Developer with a strong background in SaaS product development and expertise in designing scalable, secure, and resilient systems. You will lead the technical architecture of our cloud-native platforms, manage cross-functional
engineering efforts, and implement best practices across backend, frontend, and infrastructure layers.
This is a leadership role based on-site in Jaipur and ideal for someone who enjoys solving complex system challenges and building high-impact software.
Key Responsibilities:
● Lead the design and implementation of scalable SaaS application architecture
● Architect and develop solutions using Laravel, NestJS, Node.js, and AWS
● Build and manage microservices and serverless infrastructure for high availability and maintainability
● Implement and manage asynchronous and parallel request handling for optimized system performance
● Design and scale load handling and queue management systems using BullMQ and Redis
● Develop and integrate real-time data workflows using webhooks and external APIs
● Configure and manage Node.js clusters for performance and fault tolerance
● Collaborate with frontend developers working on React and Vue.js to deliver seamless UI/backend integration
● Ensure code quality, observability, and maintainability across services
● Monitor, debug, and resolve issues in production using logs and performance tracking tools
● Drive CI/CD implementation, infrastructure automation, and DevOps practices
Required Skills & Qualifications:
● 5 - 7 years of experience in full-stack or backend software development
● Proven experience as a Lead Developer on SaaS products
● Proficient in Laravel, NestJS, and Node.js
● Deep understanding of BullMQ, Redis, and message/queue-based architectures
● Experience with asynchronous processing, parallel request handling, and load distribution
● Proficient in microservices and serverless architecture patterns
● Strong command of AWS (EC2, Lambda, RDS, S3, API Gateway, IAM, CloudWatch)
● Hands-on experience with webhooks, job queues, background tasks, and rate-limiting strategies
● Familiarity with Node.js cluster mode and scaling strategies
● Solid experience in debugging, tracing, and performance monitoring
● Frontend integration experience with React or Vue.js (please specify your exposure)
● Strong leadership, collaboration, and mentoring abilities
Preferred Skills (Nice to Have):
● Experience with Docker, Kubernetes, and CI/CD pipelines
● Exposure to event-driven architecture and multi-tenant SaaS platforms
● Familiarity with observability tools such as Grafana, Datadog, or New Relic
🚀 Hiring: Business Analyst – General / Motor Insurance Domain
📍 Location: Bangalore, Walton Road
💼 Experience: 4-5 years in the General Insurance Industry (Motor Insurance vertical)
We are looking for a Business Analyst with expertise in Motor Insurance to join our team. If you have a strong understanding of the insurance sector and analytical skills, we’d love to connect!
Job Description
POSITION: Quality Assurance Automation Analyst
DESCRIPTION:
The Quality Assurance Automation Analyst works with the QA staff to perform Quality Assurance Automation planning, application testing and developing scripts using established automated testing tools before and after production implementation. Focus on creating test scripts, and frameworks and executing functional, regression and end-to-end automated scripts for products' front-end and back-end applications. This role is responsible for executing the automated regression tests before release and on demand. The candidate should be willing to step into a Manual QA role and perform Manual Testing on a need basis.
RESPONSIBILITIES:
- Accountable for the Quality Automation planning and testing of the application for the assigned projects.
- Performs timely reporting of planning and testing efforts.
- Develop and maintain automated scripts for all product testing using Selenium WebDriver with Java implementation.
- Develop manual and automated test cases/scripts.
- Able to shift between Automation and Manual Testing tasks on a need basis.
- With support from QA staff and the configuration team, writes and executes test cases for the projects assigned.
- Achieves and maintains excellent content knowledge of assigned products.
- Perform daily; weekly, monthly and on-demand execution automated regression tests.
- Identify and document issues found in modules and products during automated regression to assist with easy recreation.
- Communicate daily and weekly progress.
- Collaborates with management to continuously provide input to improve the QA process.
- Performs other duties as assigned.
REQUIREMENTS:
• Minimum of 3-5 years of experience in software testing with 2-3 years of experience in developing automation scripts using Selenium Web Driver.
• Saas industry experience is preferred
• Experience in developing Automation Frameworks from scratch.
• Strong in Java programming (Core JAVA)
• Experience using Selenium Grid is preferred.
• Good knowledge of Web Services.
• Working knowledge of web technologies including basic knowledge HTML, CSS, JavaScript, and DOM
• Experience in QA Methodologies - Agile preferred
• Experience in analysing requirements & create Test scenarios.
• Knowledge of Defect Management Process & Defect lifecycle.
• Working knowledge of Test Management Tool.
• Working knowledge of database (e.g. MySQL).
About The Role
CapitalNow is seeking an Android Developer with notable experience in Java and Kotlin development. The technical team is responsible for developing the supported mobile application and web app for customers and a control panel for the marketing team involved in CapitalNow. You will be responsible for delivering best in a class mobile experience, engineering-complex, secure & high-quality native Android mobile apps for our product.
Responsibilities
- Collaborate efficiently across cross-functional teams such as product managers, UX-/UI-designers, and other software engineers
- Design, build and maintain high-performance reusable, and reliable code
- Continually improve and innovate software development, deployment and testing to ensure high-quality, on-time releases. Conduct and participate in code-reviews
- Provide UAT support & needed assistance for release management activities
- Serve as a leader for team members to learn from regarding mobile technologies, development, and delivery processes
Essential Qualifications
- At least 5 years of experience in Android Kotlin/Java development
- Excellent understanding of Objective Oriented design patterns, Android fundamentals, and Android SDK (versions 5.0 and up)
- ○ Experience with offline persistence, threading, memory management, and performance tuning
- ○ Data structure optimizations, security, IPC, App Modularization
- ○ 3+yrs of Experience in integrating third-party SDKs like Facebook, Gmail/Google, and Payment gateways like CCAvenue, PayU, Razorpay, etc
- ○ Including Android Architecture Components, Navigation Framework, Android Jetpack, Android NDK, View components, JSON, and more
- Familiarity with RESTful APIs to connect Android applications to back-end services
- Published at least two original Android apps
- Knowledge of Google Playstore Policies and experience in handling all types of permissions in Playstore
- Strong analytical, communication, and interpersonal skills
Desired Qualifications
- Having experience working in the Financial Services domain (good if it's in capital markets) is an added advantage
- Familiarity with Unit Testing
- Hands-on experience as a Senior Android developer is a plus
- Having experience in writing complex queries using MySQL is an added advantage
- Immediate joiner is most preferable
The project is for a global site that has over 50 Million users and can be a mix of WFH as well as work from the office.
As a full-time senior developer, you will be working directly with the client; Hence good communication skills will be a bonus.
Your primary roles & responsibilities will include but are not limited to the following points -
1. Build new features for the back end in PERL
2. Help clean up old code
3. Testing systems before going live
Some basics which will be appreciated -
Good analytic capabilities, ability to learn quickly and interpersonal skills, Abstraction capability, and logical thinking
Customer-focused behavior, proactive action, and initiative, and the Capability to collaborate with colleagues with responsibility and respect.
Social competence: the ability to work in teams and excellent communication skills
You must have BE / B.Tech / MCA / ME / M.Tech qualification with 6 - 10 years of experience in Maintenance roles in Software Engineering, especially in a professional software products, solid java knowledge
Powerful core java and Java/J2EE knowledge
Confirmed Knowledge or experience in J2EE, Web-Services (REST and SOAP), JPA/ORM (like hibernate/eclipse link), Database (Oracle / My SQL / PostgreSQL) with exposure towards HTML/CSS, JavaScript, or JSF
Knowledge or Experience in JSF/Vaadin, Junit, Maven, EJB, JavaScript, HTML, CSS will be an advantage
- Programming experience in embedded C and python
- Experience in embedded systems development and troubleshooting and with real-time operating systems.
- Experience with embedded C programming for microcontrollers like PIC, Microchip in MPLAB
- Basic execution of process commands in Linux
- Experience in handling the raspberry pi
The Magento Developer position is a mid-senior level position that will take a key role in Magento extension/theme development.
Job Role: Magento Developer
Location: Remote
Responsibilities
• Write and review extensible code
• Design, test and deploy Magento applications
• Follow industry-standard best practices
• Assume responsibility for security of code and data
• Contribute to continual enhancement of product
Requirements
• 6+ years of software engineering experience in PHP language •
2+ years of hands-on experience in Magento / Magento 2 (not just themes, but module development, advanced level customizations, and performance tuning)
• Understanding of Magento's code structure, extension architecture, theme hierarchy, and fallback components
• Experience installing and configuring third-party extensions on Magento 2
• Magento 2 Ecommerce Enterprise edition preferred
• Familiarity with Magento security practices
• Ability to analyze and optimize UI and back-end application code for efficiency and performance
• Understanding of version control management, especially git
Primary Skill: Java Script
Secondary: HTML5,JS Library- React.js,React JS,User Experience Design
HTML, CSS, CSS3, JavaScript, Object Oriented JS, Angular JS, Ecma Script (ES6),React JS/Angular/TypeScript
Basic understanding of HTTP protocol, Web Application Design/Architecture
OOPS concept, JSON, AJAX
Knowledge of REST API
Basic understanding of Git
Basic understanding of client-server communication
Ready to take up challenges at work
Learning ability
Team spirit
Basic understanding of single page web application
Analytical Skills
Communication
Adaptability
Logical and Problem Solving
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon