Role & Responsibilities
- The successful candidate will be experienced in leading and developing a support team within a product support environment
- This position will oversee the teams active case workload and provide guidance where required with a focus on a high-quality world-class customer experience.
- Oversees top tier customer critical account technical support situations to insure all elements of technical support are progressing to issue resolution. Initiates and facilitates the discussion with customer and respective resolution stakeholders during critical issues. Ensures timely, professional and effective communication with the customer and internal groups from both the technical and management perspectives
- Assists with the maintenance of and compliance with department policies and procedures
- Identifies team and individual training needs and assist in driving the delivery of these training initiatives
- Mentors and coaches Technical Support Engineers, soft skills, case management, technical skills, etc.
- Participates and leads hiring to get the best available talent
Qualification (Knowledge & Skills)
- 6-8 years of Experience in Production Support. Preferably in the BFSI domain.
- Experience of leading L1 & L2 support resources
- Demonstrated ability to develop strong relationships with multiple levels of customer with the ability to obtain a working knowledge in support of their business objectives in relation to the delivery of secure applications and data
- Prior experience working for a global IT vendor in a similar role
- Ability to facilitate and manage cross-team collaboration to solve customer issues working with teams in person and virtually
- Experience serving as a customer advocate able to understand and articulate the needs of the client and deliver on those needs
- Ability to keep calm and cool during critical situations and skilled in handling high profile situations with ease
- Must be motivated by challenges, results driven, and able to recommend multiple solutions for a problem
- Strong negotiation and difficult conversation skills for leading critical discussions and setting customer expectations
- Experience creating concise reports for customers, following customer situations/incidents (Incident reports and RCA)
- Proven ability to prioritize workload
- Ability to share constructive feedback; be able to adapt to and embrace change
Requirements
- Three years bachelor regular degree
- Must have a minimum of 6 years of experience in a technical support environment with 1 - 2 years of people management experience
- Understanding of SLA definitions and tracking.
- Understanding of Support metrics
- Excellent in Customer communication and has a natural flavour for Customer Service
- Good people management skills.
- Good understanding of computer systems, mobile devices, and other tech products
- Hands on experience on On-premise & Cloud deployments
- RHEL/CentOS and Debian/Ubuntu
- NodeJS (PM2 is a plus)
- MongoDB and Oracle , RabbitMQ
- Strong understanding of Networking and TCP/UDP protocols
- AWS (Covers S3)
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Ability to diagnose and troubleshoot basic technical issues
- Bachelor’s degree in Information Technology, Computer Science or relevant field
- Startup experience is a plus
Shubham Vishwakarma
Full Stack Developer - Averlon
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PythonJOB DETAILS:
* Job Title: DevOps Engineer (Azure)
* Industry: Technology
* Salary: Best in Industry
* Experience: 2-5 years
* Location: Bengaluru, Koramangala
Review Criteria
- Strong Azure DevOps Engineer Profiles.
- Must have minimum 2+ years of hands-on experience as an Azure DevOps Engineer with strong exposure to Azure DevOps Services (Repos, Pipelines, Boards, Artifacts).
- Must have strong experience in designing and maintaining YAML-based CI/CD pipelines, including end-to-end automation of build, test, and deployment workflows.
- Must have hands-on scripting and automation experience using Bash, Python, and/or PowerShell
- Must have working knowledge of databases such as Microsoft SQL Server, PostgreSQL, or Oracle Database
- Must have experience with monitoring, alerting, and incident management using tools like Grafana, Prometheus, Datadog, or CloudWatch, including troubleshooting and root cause analysis
Preferred
- Knowledge of containerisation and orchestration tools such as Docker and Kubernetes.
- Knowledge of Infrastructure as Code and configuration management tools such as Terraform and Ansible.
- Preferred (Education) – BE/BTech / ME/MTech in Computer Science or related discipline
Role & Responsibilities
- Build and maintain Azure DevOps YAML-based CI/CD pipelines for build, test, and deployments.
- Manage Azure DevOps Repos, Pipelines, Boards, and Artifacts.
- Implement Git branching strategies and automate release workflows.
- Develop scripts using Bash, Python, or PowerShell for DevOps automation.
- Monitor systems using Grafana, Prometheus, Datadog, or CloudWatch and handle incidents.
- Collaborate with dev and QA teams in an Agile/Scrum environment.
- Maintain documentation, runbooks, and participate in root cause analysis.
Ideal Candidate
- 2–5 years of experience as an Azure DevOps Engineer.
- Strong hands-on experience with Azure DevOps CI/CD (YAML) and Git.
- Experience with Microsoft Azure (OCI/AWS exposure is a plus).
- Working knowledge of SQL Server, PostgreSQL, or Oracle.
- Good scripting, troubleshooting, and communication skills.
- Bonus: Docker, Kubernetes, Terraform, Ansible experience.
- Comfortable with WFO (Koramangala, Bangalore).
Responsibilities
We're searching for a full-time Business Development Intern to join our team. We're inviting applications to join our closely-knit group, where we're passionate about the art of sales.
You'll be part of our outbound sales team. This role would require you to identify the right prospects for Zipy, generate leads, and set up demos.
If you thrive under pressure, possess a creative mind, and are ready to join a dynamic team that's redefining the canvas, we want to hear from you.
Note: This is a 6-month work-from-office internship in Pune. The company may offer you a full-time position upon completion of your internship subject to satisfactory performance.
Who are you?
You have -
- Excellent listening skills
- Captivating communication abilities
- Strong research and analytical capabilities
- A creative and open mindset
- The confidence to express your ideas while constructively challenging others
- A great sense of humour
Company Description
Zipy is a company that aims to fix what matters by helping companies identify and prioritize resolving customer issues based on real-time customer journeys. We are dedicated to helping our customers deliver bugless and exceptional digital experiences.
Vue.js
AngularJS (1.x)
Angular (2+)
React.js
JavascriptSkills Required : Angular7+, Javascript, CSS (Less/Sass), HTML5, Library development, Agile/Scrum, Team Management
Good to have: Experience with any backend technology- .Net/PHP/Laravel
Job Requirements :
- Should be able to design and implement complex technical requirements.
- Should be able to analyze and debug issues and blockers.
- Should unblock the team and help with solving critical issues and dependencies.
- Should be able to quickly analyze, organize, and abstract large amounts of information and to make decisions based on this analysis
- Should be able to provide creative solutions and out of the box thinking as the situation demands
- Should be able to influence and negotiate in technical discussions.
PostgreSQLJob Description
▪ You are responsible for setting up, operating, and monitoring LS system solutions on premise and in the cloud
▪ You are responsible for the analysis and long-term elimination of system errors
▪ You provide support in the area of information and IT security
▪ You will work on the strategic further development and optimize the platform used
▪ You will work in a global, international team requirement profile
▪ You have successfully completed an apprenticeship / degree in the field of IT
▪ You can demonstrate in-depth knowledge and experience in the following areas:
▪ PostgreSQL databases
▪ Linux (e.g. Ubuntu, Oracle Linux, RHEL)
▪ Windows (e.g. Windows Server 2019/2022)
▪ Automation / IaC (e.g. Ansible, Terraform)
▪ Containerization with Kubernetes / Virtualization with Vmware is an advantage
▪ Service APIs (AWS, Azure)
▪ You have very good knowledge of English, knowledge of German is an advantage
▪ You are a born team player, show high commitment and are resilient
React.js
NodeJS (Node.js)AngularJS (1.x)Angular (2+)We are looking for skilled Senior Full-Stack developers who can architect and develop large-scale enterprise applications using React.js for front-end and Node.js for API's.
Responsibilities :
● Review application requirements and interface designs.
● Identifying web-based user interactions.
● Developing and implementing highly responsive user interface components using React concepts.
● Writing application interface codes using Javascript following React.js workflows.
● Understand proposed features and quickly design and build scalable API and SQL schema & queries.
● Proactively analyze website performance and implement solutions for improvement.
● Collaborate with architects, developers, business analysts, and QA analysts to design, develop, and test applications.
● Documenting application changes and developing updates.
● Collaborate with other team members.
Requirements :
● Proven work experience as MERN developer (5+yrs)
● 3+ years of experience building complex web applications.
● Solid work experience using component-based development on the client-side.
● 3+ years of experience coding robust and secure Rest API's in Node.js, JSON, XML.
● Experience coding in JavaScript, HTML, CSS.
● Experience in integrating systems using Rest APIs and single sign-on.
● Experience with continuous integration / continuous deployment using AWS CodePipeline and CloudFormation templates.
● Experience with AWS infrastructure (API Gateway, S3, Lambda, Aurora, EC2).
● Experience with Google Analytics integration.
● Deep knowledge to create standards-compliant, cross-browser, mobile compatible front-end code with responsive design.
● Deep knowledge of server-side and front-end performance optimization.
● Strong design skills are a huge plus.
● Should be a self-starter who is excited to solve many technical challenges relentlessly.
● Must have excellent written and verbal communication skills.
We are Actively Looking for Business Presentation Designer: -
Who are we looking for:
- We are looking for a designer with 3+ years of experience who's not married to their cubicle and can effortlessly convert complex concepts into elegantly simple presentations.
- You should be able to translate business and marketing objectives into visual stories that are compelling, exciting, and coherent.
- You should have a knack for design, attention to detail, and ninja-level expertise with design fundamentals, including composition, typography, color, iconography, and data visualization.
- Along with in-depth knowledge of PowerPoint, Word, Keynote, and familiarity with Adobe Creative Suite, you should also have strong data visualization skills.
- Collaboration with other designers, copywriters, internal partners, and clients should come naturally to you.
- An open-minded person who loves to set new benchmarks is desirable. Also, should be respectful of deadlines and willing to add value wherever required.
Compensation may vary from 20,000 INR to 30,000 INR per month depending on the experience of the candidate.
PR Consultant JD
theSound is a multi-dimensional organization specializing in three spaces - marketing consulting, artist and celebrity management, and unique offline experiences.
We are a new-age marketing consulting firm. We specialize in helping brands figure out how to market themselves and make potential customers fall in love with them, and make existing customers fall hopelessly in love. We do this by creating really-really fresh marketing plans, campaigns and content. We also go the entire mile by providing branding, social media management, content, creative collateral, and offline events. Phew.
We also manage a set of inspiring and seasoned celebrities who are available to provide guest talks across a range of topics and conduct masterclasses and workshops for the employees and customers of organizations.
We ALSO work with various eclectic (trust us when we say that) artists, from musicians to magicians and (mostly) everything in between, to create unique offline experiences for brands. In other words, we are not a black and white event management company.
(https://www.thesound.party/" target="_blank">https://www.thesound.party/)
We are looking for teammates who are
As 'weird' as possible - someone who is itching to change the status quo, to take risks, to build a story that everyone talks about, and to make everyone sit up and take notice
Always keeping an eye out for 'meaningfulness' - every campaign, every strategy, every creative idea should never be superficial beyond a degree and should work towards genuinely and meaningfully connecting with audiences
“Weird + Meaningful” is our core belief, and we are craving to find people who really get it. :
-
Responsibilities :
-
Work closely with PR lead to create PR plans and strategies
-
Improve the quality of the client’s voice via different online and offline channels
-
Serve as a first contact person for all media queries
-
Prepare press releases, media announcements, media responses, media pitches, press notes, briefing documents, by-line articles, keynote presentations/speeches, coverage reports, etc
-
Prepare presentations for media briefings and other meetings
-
Organize and oversee events such as press meets
-
Provide effective crisis management solutions in times of need
-
Build and maintain targeted media lists, and nurture relationships with key reporters
-
Monitor and analyze the effectiveness of PR campaigns
Requirement
2+ years of experience in PR
-
PR agency background a must
-
Good understanding of the media landscape and strong existing media relations including at editorial levels
-
Excellent written and verbal communication skills
-
Strategic thinking, and relentless, flawless execution
PythonGCP Data Analyst profile must have below skills sets :
- Knowledge of programming languages like https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.simplilearn.com%2Ftutorials%2Fsql-tutorial%2Fhow-to-become-sql-developer&;data=05%7C01%7Ca_anjali%40hcl.com%7C4ae720b3f3cc45c3e04608da3346b335%7C189de737c93a4f5a8b686f4ca9941912%7C0%7C0%7C637878675987971859%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=EImfaJAD1KHOyrBQ7FkbaPl1STtfnf4QdQlbjw72%2BmE%3D&reserved=0" target="_blank">SQL, Oracle, R, MATLAB, Java and https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.simplilearn.com%2Fwhy-learn-python-a-guide-to-unlock-your-python-career-article&;data=05%7C01%7Ca_anjali%40hcl.com%7C4ae720b3f3cc45c3e04608da3346b335%7C189de737c93a4f5a8b686f4ca9941912%7C0%7C0%7C637878675987971859%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Z2n1Xy%2F3YN6nQqSweU5T7EfUTa1kPAAjbCMTWxDCh%2FY%3D&reserved=0" target="_blank">Python
- Data cleansing, data visualization, data wrangling
- Data modeling , data warehouse concepts
- Adapt to Big data platform like Hadoop, Spark for stream & batch processing
- GCP (Cloud Dataproc, Cloud Dataflow, Cloud Datalab, Cloud Dataprep, BigQuery, Cloud Datastore, Cloud Datafusion, Auto ML etc)
React.jsJavascript
Redux/FluxRequired Skills
As a developer, you have a passion for development and a thirst to learn. You enjoy working in a fast-paced and dynamic environment. You are a quick learner who can step up and take ownership of work to get things done on time. You also enjoy and appreciate working and collaborating with others from various backgrounds as part of a team.
Job Requirement
- Full-stack developer with exposure working in building products from scratch
- Have 2+ years in implementing front-end of applications using ReactJS
- Proficient in HTML 5, CSS 3, Bootstrap Ant-D, Redux, JavaScript and writing cross-browser compatible code
- Good knowledge of MVC, MVVM, OOPS concepts, Web Development Concept.
- Experience with RESTful services
- Work experience any one of the backend technologies such as Java, NodeJS, .NET will be a major plus
- Experience in JavaScript build tools such as web-pack /gulp
- Familiar with testing frameworks (such as Jasmine) and Test runner framework (such as Karma) (good to have)
- Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system
- Knows unit testing
- Critical thinker and problem-solving skills
- Good time-management skills
- Great interpersonal and communication skills
Duty /Responsibility
- Your specific duties in this role will include:
- Responsible for the front end/UI development for of the web-based and mobile-based application
- Responsible for communicating with clients
- Responsible for communicating with Designing Team and Team Manager
- Responsible for Requirement Analysis
- Responsible for mentoring junior front-end developers
- Responsible for researching new web technologies
- Responsible for developing POCs
- Respond to technical queries/requests from team members and customers.
- Coach, guide, and mentor junior members in the team.
PHPRoles and Responsibilities
- PHP and WordPress development, WordPress CMS Installation, theme customizations.
- Handle Team of developers
- Responsible for plugin development, theme integration.
- Responsible for handling a project independently.
- Developing requirements & planning documentation considering the WordPress framework.
- Customizing and publishing content using existing WordPress themes.
- Collaborate with the designing and programming team.
- Communicating with and managing multiple clients.
- Proactively review WordPress components, widgets, and plugins to keep all solutions at the cutting-edge and maintain security.
- Developing, maintaining and optimizing secure, reusable and scalable websites.
- Work closely with Project Managers and other members of the Development Team to develop detailed specification documents with clear project deliverables and timelines, and to ensure timely completion of deliverables.
- Communicate to the Project Manager with efficiency and accuracy of any progress or delays Engage in outside-the-box thinking to provide high value-of-service to the clients.
Ideal skills and experience required
- 3+ years experience in PHP and WordPress development, WordPress CMS Installation, theme customizations.
- Leadership quality to run the tech team on website on WordPress, UIs and technical efficiency towards improving and tracking the faults on daily basis and resolving abilities
- Projection towards campaigns from the technical (website) point of view
- Experience of at least 2 international projects.
- Ability to work in an Agile /SCRUM environment.
- Should have problem-solving, prioritizing tasks, and multi-tasking abilities
- Knowledge of consuming and creating Web Services is a plus.
- Good time-management skills.
- Great interpersonal and communication skills.
- Should possess strong knowledge of SEO, Secure sites, WordPress, Web Design
- Good knowledge of WordPress development and life cycle (theme hierarchy, plugins, etc.
- Strong understanding of PHP back-end development. Experience in front-end technologies like HTML5,CSS3,Bootstrap4,JavaScript,PHP.
- Basic Knowledge of Core PHP, MySQL Database.
- Experience in designing and developing responsive design websites.
- Ability to understand CSS changes and their ramifications to ensure consistent style across platforms and browsers.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon