Role & Responsibilities
- The successful candidate will be experienced in leading and developing a support team within a product support environment
- This position will oversee the teams active case workload and provide guidance where required with a focus on a high-quality world-class customer experience.
- Oversees top tier customer critical account technical support situations to insure all elements of technical support are progressing to issue resolution. Initiates and facilitates the discussion with customer and respective resolution stakeholders during critical issues. Ensures timely, professional and effective communication with the customer and internal groups from both the technical and management perspectives
- Assists with the maintenance of and compliance with department policies and procedures
- Identifies team and individual training needs and assist in driving the delivery of these training initiatives
- Mentors and coaches Technical Support Engineers, soft skills, case management, technical skills, etc.
- Participates and leads hiring to get the best available talent
Qualification (Knowledge & Skills)
- 6-8 years of Experience in Production Support. Preferably in the BFSI domain.
- Experience of leading L1 & L2 support resources
- Demonstrated ability to develop strong relationships with multiple levels of customer with the ability to obtain a working knowledge in support of their business objectives in relation to the delivery of secure applications and data
- Prior experience working for a global IT vendor in a similar role
- Ability to facilitate and manage cross-team collaboration to solve customer issues working with teams in person and virtually
- Experience serving as a customer advocate able to understand and articulate the needs of the client and deliver on those needs
- Ability to keep calm and cool during critical situations and skilled in handling high profile situations with ease
- Must be motivated by challenges, results driven, and able to recommend multiple solutions for a problem
- Strong negotiation and difficult conversation skills for leading critical discussions and setting customer expectations
- Experience creating concise reports for customers, following customer situations/incidents (Incident reports and RCA)
- Proven ability to prioritize workload
- Ability to share constructive feedback; be able to adapt to and embrace change
Requirements
- Three years bachelor regular degree
- Must have a minimum of 6 years of experience in a technical support environment with 1 - 2 years of people management experience
- Understanding of SLA definitions and tracking.
- Understanding of Support metrics
- Excellent in Customer communication and has a natural flavour for Customer Service
- Good people management skills.
- Good understanding of computer systems, mobile devices, and other tech products
- Hands on experience on On-premise & Cloud deployments
- RHEL/CentOS and Debian/Ubuntu
- NodeJS (PM2 is a plus)
- MongoDB and Oracle , RabbitMQ
- Strong understanding of Networking and TCP/UDP protocols
- AWS (Covers S3)
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Ability to diagnose and troubleshoot basic technical issues
- Bachelor’s degree in Information Technology, Computer Science or relevant field
- Startup experience is a plus

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- BTech, BE, BS degree in Computer Science, a similar technical field of study, or equivalent practical experience.
- 6+ years experience in web and software development.
- 3+ years of experience with the microservices architecture.
- At least 1 year of experience in leading a team.
- Demonstrated experience in Node, Mongo, Python2/3, Express, ReactJS.
- Experience with testing frameworks like Mocha, Jest, Jasmine etc.
- Experience with asynchronous messaging using RabbitMQ/Apache Kafka.
- Ability to work independently and multi-task effectively.
- Flexible and willing to accept a change in priorities as necessary.
- Strong attention to detail.
Design and build applications, bug fixing and improving application performance.
- Delegate tasks and achieve daily, weekly, and monthly goals.
- Enforce processes to improve productivity of the team.
- Collaborate with cross-functional teams to define, design, and ship new features.
- Work on continuously discovering, evaluating, and implementing new technologies to maximize
development efficiency.
The candidate should have good communication skills. He/She should be able to communicate effectively with the client to generate the lead. The candidate will be given good incentives on generating business for the company.
Roles and Responsibilities:
- Understands the value of digital influence or a digital influencer themselves.
- Whether on YouTube, Instagram, Facebook or other platforms, s/he will create relationships with content creators and work with them from negotiation to posting.
- Test new ideas, manage own projects and budgets, always look for new ways to grow the number.
- Identify, on-board, train, track and manage brand influencers across social and digital media platforms.
-Implement engaging influencer and brand ambassador campaigns using research, competitive analysis, brand standards and social/digital media best practices.
-Develop and execute influencer marketing strategies and creative campaigns
- Keep abreast of emerging trends, technologies, and influencers
- Liaising with the marketing team to create and coordinate marketing strategies that work across different channels
Creative Director - Extramarks
Job Description
Location – Noida
Exp Required – 8 – 12 yrs
We at Extramarks are looking are looking for a talented and motivated creative director to lead our company's creative department. The successful candidate should be extremely creative, dedicated, and possess excellent leadership qualities and communication skills.
The creative director will work closely with various teams in marketing to deliver engaging content that meets the expectations of our customers.
Responsibilities
- Define the creative vision for all brand, advertising campaigns, and marketing messages
- Mentor and supervise a cross-functional team of graphic designers, copywriters, social media experts, photographers/videographers, and project managers in the strategic development of messages and deliverables
- Build, lead, and review work of the creative team in the production of all web, print, and digital marketing collateral
- Spearhead and manage content strategy for both small-scale and large-scale projects, harnessing strategy, digital and brand design, compelling content, and technology
- Conduct regular brainstorming sessions with the team to develop innovative and actionable creative solutions to business challenges
- Ensure visuals, messaging, and interactive elements for a project are properly aligned with the creative vision and brand guidelines
- Establish schedules for short-term and long-term projects, plan tasks accordingly, and ensure goals and deadlines are met
Skills & Qualifications
- Bachelor’s degree in art, graphic design, marketing, communications, journalism and other relevant fields.
- 8-12 years of related experience with 5+ years of creative direction in agency or corporate setting
- Hands-on experience in creative process, marketing, graphic design and brand development
- Solid understanding of design, copy and web practices
- Understanding and past experience creating integrated content across all marketing channels from digital, social media, paid media, mobile, offline and print
- Outstanding leadership and organization skills
- Excellent verbal and written communication skills
- Familiarity with a variety of software programs, such as Photoshop, Illustrator, InDesign, etc.



Unstop (Formerly Dare2Compete) is looking for Frontend and Full Stack Developers. Developer responsibilities include building our application from concept all the way to completion from the bottom up, fashioning everything from the home page to site layout and function.
Responsibilities of the Candidate:
- Write well-designed, testable, efficient code by using the best software development practices
- Integrate data from various back-end services and databases
- Gather and refine specifications and requirements based on technical needs
- Be responsible for maintaining, expanding, and scaling our products
- Stay plugged into emerging technologies/industry trends and apply them into operations and activities
- End-to-end management and coding of all our products and services
- To make products modular, flexible, scalable and robust
Our Tech Stack:
- Angular 10 or later
- PHP Laravel
- NodeJS
- MYSQL 8
- NoSQL DB
- Amazon AWS services – EC2, WAF, EBS, SNS, SES, Lambda, Fargate, etc.
- The whole ecosystem of AWS
Required Experience, Skills, and Qualifications:
- Freshers and Candidates with a maximum of 10 years of experience in the technologies that we work with
- Proven working experience in programming – Full Stack
- Top-notch programming and analytical skills
- Must know and have experience in AngularJS 2 onwards
- A solid understanding of how web applications work including security, session management, and best development practices
- Adequate knowledge of relational database systems, Object-Oriented Programming and web application development
- Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques
- B.Tech in Computer Science or a related field or equivalent
Salary: As per industry benchmarks. This won’t be a restriction for the right candidate.



Discussing project aims with the client and development team.
Designing and building web applications using Laravel.
Troubleshooting issues in the implementation and debug builds.
Working with front-end and back-end developers on projects.
Testing functionality for users and the backend.
Ensuring that integrations run smoothly.
Scaling projects based on client feedback.
Recording and reporting on work done in Laravel.
Maintaining web-based applications.
Presenting work in meetings with clients and management.
Previous working experience as a PHP / Laravel developer for (x) year(s)
BS/MS degree in Computer Science, Engineering, MIS or similar relevant field
In depth knowledge of object-oriented PHP and Laravel 5 PHP Framework
Hands on experience with SQL schema design, SOLID principles, REST API design
Software testing (PHPUnit, PHPSpec, Behat)
MySQL profiling and query optimization
Creative and efficient problem solver
PHP with any MVC framework (laravel, codeigniter)
(Spring/Hibernate)
Development across multiple browsers/platforms on Website
Good Understanding of SQL/NoSQL data stores
Fair Understanding of Responsive High Level Designs
Work experience in product/start-up company is a plus
Familiarity to MVC, SOA, RESTFull web services
Work with other teams and manage time across multiple projects and tasks in a deadline driven, team
environment
Good to have knowledge of Javascript (AngularJS/ReactJS)/HTML/CSS/JQuery front-end code across a
broad array of Interactive web
Understand agile methodology and instill best practices into the process.
Role
We are looking for a Growth hacker to join the core team. The role will start off as a strong individual contributor and later involve building the team as well as we scale. It will mean taking on full responsibility for driving revenue through ideas and actions that help meet brand, product and business objectives.
Key Work Areas
- Evaluate and enhance end-to-end customer experience across multiple channels and customer touch points
- Test and optimize marketing tactics for customer acquisition, retention and conversion rate optimization
- Manage, optimise and execute multi-channel marketing and retargeting campaigns
- Analyse own content stream to optimise content strategy
- Write crisp copy with quick turn-around time
- Optimise listing for e-commerce marketplaces
- Draw insights from product sales data for product portfolio optimisation
Position Summary:
Job Title: Angular Developer
Experience: 4+ Years
Mode of Hire: Permanent
Notice Period: Max. 15 - 30 Days (Early Joiners are preferred).
What we are looking for?
Should have overall 4+ years of IT experience
Experience working on Angular (4 and above version)
Experience working on Javascript, JQuery
Experience working on NGRX.


