Role & Responsibilities
- The successful candidate will be experienced in leading and developing a support team within a product support environment
- This position will oversee the teams active case workload and provide guidance where required with a focus on a high-quality world-class customer experience.
- Oversees top tier customer critical account technical support situations to insure all elements of technical support are progressing to issue resolution. Initiates and facilitates the discussion with customer and respective resolution stakeholders during critical issues. Ensures timely, professional and effective communication with the customer and internal groups from both the technical and management perspectives
- Assists with the maintenance of and compliance with department policies and procedures
- Identifies team and individual training needs and assist in driving the delivery of these training initiatives
- Mentors and coaches Technical Support Engineers, soft skills, case management, technical skills, etc.
- Participates and leads hiring to get the best available talent
Qualification (Knowledge & Skills)
- 6-8 years of Experience in Production Support. Preferably in the BFSI domain.
- Experience of leading L1 & L2 support resources
- Demonstrated ability to develop strong relationships with multiple levels of customer with the ability to obtain a working knowledge in support of their business objectives in relation to the delivery of secure applications and data
- Prior experience working for a global IT vendor in a similar role
- Ability to facilitate and manage cross-team collaboration to solve customer issues working with teams in person and virtually
- Experience serving as a customer advocate able to understand and articulate the needs of the client and deliver on those needs
- Ability to keep calm and cool during critical situations and skilled in handling high profile situations with ease
- Must be motivated by challenges, results driven, and able to recommend multiple solutions for a problem
- Strong negotiation and difficult conversation skills for leading critical discussions and setting customer expectations
- Experience creating concise reports for customers, following customer situations/incidents (Incident reports and RCA)
- Proven ability to prioritize workload
- Ability to share constructive feedback; be able to adapt to and embrace change
Requirements
- Three years bachelor regular degree
- Must have a minimum of 6 years of experience in a technical support environment with 1 - 2 years of people management experience
- Understanding of SLA definitions and tracking.
- Understanding of Support metrics
- Excellent in Customer communication and has a natural flavour for Customer Service
- Good people management skills.
- Good understanding of computer systems, mobile devices, and other tech products
- Hands on experience on On-premise & Cloud deployments
- RHEL/CentOS and Debian/Ubuntu
- NodeJS (PM2 is a plus)
- MongoDB and Oracle , RabbitMQ
- Strong understanding of Networking and TCP/UDP protocols
- AWS (Covers S3)
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Ability to diagnose and troubleshoot basic technical issues
- Bachelor’s degree in Information Technology, Computer Science or relevant field
- Startup experience is a plus
Shubham Vishwakarma
Full Stack Developer - Averlon
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ROLES AND RESPONSIBILITIES:
We are seeking a skilled Data Engineer who can work independently on data pipeline development, troubleshooting, and optimisation tasks. The ideal candidate will have strong SQL skills, hands-on experience with Databricks, and familiarity with cloud platforms such as AWS and Azure. You will be responsible for building and maintaining reliable data workflows, supporting analytical teams, and ensuring high-quality, secure, and accessible data across the organisation.
KEY RESPONSIBILITIES:
- Design, develop, and maintain scalable data pipelines and ETL/ELT workflows.
- Build, optimise, and troubleshoot SQL queries, transformations, and Databricks data processes.
- Work with large datasets to deliver efficient, reliable, and high-performing data solutions.
- Collaborate closely with analysts, data scientists, and business teams to support data requirements.
- Ensure data quality, availability, and security across systems and workflows.
- Monitor pipeline performance, diagnose issues, and implement improvements.
- Contribute to documentation, standards, and best practices for data engineering processes.
IDEAL CANDIDATE:
- Proven experience as a Data Engineer or in a similar data-focused role (3+ years).
- Strong SQL skills with experience writing and optimising complex queries.
- Hands-on experience with Databricks for data engineering tasks.
- Experience with cloud platforms such as AWS and Azure.
- Understanding of ETL/ELT concepts, data modelling, and pipeline orchestration.
- Familiarity with Power BI and data integration with BI tools.
- Strong analytical and troubleshooting skills, with the ability to work independently.
- Experience working end-to-end on data engineering workflows and solutions.
PERKS, BENEFITS AND WORK CULTURE:
Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified Non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.
Figma
Adobe XD
Adobe IllustratorMandatory Criteria
- Figma, Adobe XD, Illustrator, Lottie
- UI/UX Design (web + mobile)
- Wireframing, Prototyping, and Responsive Design
- Visual Design Systems (Typography, Grid, Components)
- Knowledge of Conversion Rate Optimization (CRO)
- Experience with Shopify or Webflow (preferred)
- Familiarity with GA4, Hotjar, or analytics tools
- Strong understanding of D2C/eCommerce design
OKR
- Design and deliver visually compelling, conversion-optimized interfaces for D2C and consumer brands.
- Maintain design consistency and component libraries across projects.
- Improve conversion rates through data-informed UI/UX decisions.
- Collaborate with developers and marketers to ensure implementation accuracy.
- Optimize page speed, layout, and user flow for better performance metrics.
Kindly share your resume at 82008 31681
Key Responsibilities:
- Perform comprehensive Functional and Integration Testing across Oracle modules and connected systems.
- Conduct detailed End-to-End (E2E) Testing to ensure business processes function seamlessly across applications.
- Collaborate with cross-functional teams, including Business Analysts, Developers, and Automation teams, to validate business requirements and deliver high-quality releases.
- Identify, document, and track functional defects, ensuring timely closure and root cause analysis.
- Execute and validate SQL queries for backend data verification and cross-system data consistency checks.
- Participate in regression cycles and support continuous improvement initiatives through data-driven analysis.
Required Skills & Competencies:
- Strong knowledge of Functional Testing processes and methodologies.
- Good to have Oracle fusion knowledge
- Solid understanding of Integration Flows between Oracle and peripheral systems.
- Proven ability in E2E Testing, including scenario design, execution, and defect management.
- Excellent Analytical and Logical Reasoning skills with attention to detail.
- Hands-on experience with SQL for data validation and analysis.
- Effective communication, documentation, and coordination skills.
Preferred Qualifications:
- Exposure to automation-assisted functional testing and cross-platform data validation.
- Experience in identifying test optimization opportunities and improving testing efficiency.
Java
Spring Boot
Python
Go Programming (Golang)Inflection.io is a venture-backed B2B marketing automation company, enabling to communicate with their customers and prospects from one platform. We're used by leading SaaS companies like Sauce Labs, Sigma Computing, BILL, Mural, and Elastic, many of which pay more than $100K/yr (1 crore rupee).
And,... it’s working! We have world-class stats: our largest deal is over 3 crore, we have a 5 star rating on G2, over 100% NRR, and constantly break sales and customer records. We’ve raised $14M in total since 2021 with $7.6M of fresh funding in 2024, giving us many years of runway.
However, we’re still in startup mode with approximately 30 employees and looking for the next SDE3 to help propel Inflection forward. Do you want to join a fast growing startup that is aiming to build a very large company?
Key Responsibilities:
- Lead the design, development, and deployment of complex software systems and applications.
- Collaborate with engineers and product managers to define and implement innovative solutions
- Provide technical leadership and mentorship to junior engineers, promoting best practices and fostering a culture of continuous improvement.
- Write clean, maintainable and efficient code, ensuring high performance and scalability of the software.
- Conduct code reviews and provide constructive feedback to ensure code quality and adherence to coding standards.
- Troubleshoot and resolve complex technical issues, optimizing system performance and reliability.
- Stay updated with the latest industry trends and technologies, evaluating their potential for adoption in our projects.
- Participate in the full software development lifecycle, from requirements gathering to deployment and monitoring.
Qualifications:
- 5+ years of professional software development experience, with a strong focus on backend development.
- Proficiency in one or more programming languages such as Java, Python, Golang or C#
- Strong understanding of database systems, both relational (e.g., MySQL, PostgreSQL) and NoSQL (e.g., MongoDB, Cassandra).
- Hands-on experience with message brokers such as Kafka, RabbitMQ, or Amazon SQS.
- Experience with cloud platforms (AWS or Azure or Google Cloud) and containerization technologies (Docker, Kubernetes).
- Proven track record of designing and implementing scalable, high-performance systems.
- Excellent problem-solving skills and the ability to think critically and creatively.
- Strong communication and collaboration skills, with the ability to work effectively in a fast-paced, team-oriented environment.
Designation: Sales & Customer Service Executive (Only Chennai Candidates)
Roles and Responsibilities:
- Actively promote our range of heritage handloom sarees and clothing to potential customers who visit our website.
- Understand customer needs and communicate how the product adds value to meet those needs.
- Upsell or cross-sell additional products or services to maximize sales revenue.
- Provide personalized recommendations and suggestions based on customer preferences.
- Follow up with customers to ensure their satisfaction and encourage repeat purchases.
- Communicate with Customers both pre and post purchase - Emails, Web chats, WhatsApp Chats, Phone Call.
- Order checking and Quality Checks prior to shipping products to customers.
- Follow up with Logistics for tracking shipments, and order fulfilment.
- Make video product demos of sarees and clothes to customers who need more information.
Key Skills
- English communication skills - Oral, Telephonic and Written
- Pleasant and sweet temperament
- Systematic follow ups with customers
- 0-2 Yrs of experienced candidates can apply.
HTML/CSSRequirements
Job Title: Entry-Level Sales Representative
Location: Bangalore, India
About Green Tiger:
Green Tiger is a pioneering player in the Electric Vehicle (EV) industry, committed to creating a sustainable future by offering cutting-edge EV solutions.
Job Description:
As an Entry-Level Sales Representative at Green Tiger, you will play a pivotal role in our mission to promote electric mobility. Your responsibilities will include providing test drives at home for potential customers and actively participating in offline events to showcase our innovative EV products. You will be at the forefront of promoting Green Tiger's vision and helping customers transition to a more eco-friendly and sustainable mode of transportation.
Key Responsibilities:
Conduct Home Test Drives:
Schedule and conduct test drives at the homes or preferred locations of potential customers.
Showcase the features and benefits of our EV models, providing an informative and engaging experience.
Participate in Offline Events:
Represent Green Tiger at various offline events, including exhibitions, auto shows, and community gatherings.
Engage with event attendees, answer inquiries, and provide information about our EV products.
Customer Relationship Building:
Establish a strong rapport with potential customers and address their queries and concerns.
Follow up with leads and maintain a database of interested prospects.
Product Knowledge:
Stay updated on the latest developments in the EV industry and thoroughly understand Green Tiger's product lineup.
Articulate the advantages of our EVs, including cost savings, environmental benefits, and cutting-edge technology.
Sales Reporting:
Maintain accurate records of customer interactions and test drives conducted.
Collaborate with the sales team to generate leads and contribute to the overall sales strategy.
Qualifications:
A Bachelor's degree in a relevant field is preferred but not mandatory.
Strong communication and interpersonal skills.
Enthusiasm for clean energy and a sustainable future.
Willingness to learn and adapt to new technologies and industry trends.
Proactive and self-motivated with a passion for sales and customer engagement.
A valid 2-wheeler driver license is mandatory.
Benefits:
Competitive compensation package.
Training and development opportunities to enhance your sales and product knowledge.
Involvement in a pioneering company that is leading the EV revolution.
Opportunities for career growth and advancement within Green Tiger.
If you are excited about promoting green mobility and being a part of our mission at Green Tiger, we encourage you to apply and be a key player in revolutionizing the electric vehicle industry. Join us in shaping a sustainable future with innovative electric mobility solutions.
Technical Specialist - IAM
- Can Serve in a role of technical leadership in Microsoft Windows server technology. Should have hands on in advanced Windows based infrastructure design and implementation.
- Strong understanding on cross forest domain infrastructure including migration and co-existence in different version of Active Directory environment.
- Migration/Administration/Troubleshooting of ADFSfrom older version to newer version is a MANDATORY.
- Understanding and setup of SAML SSO through Azure ADis MANDATORY.
- Understanding and implementation of “Privileged Identity Management” is a MUST
- Implementation and swing migration of Azure AD Connect is a MUST.
- Understanding and implementation of SSO through third party cloud providers like OKTA is added advantage but not mandatory
- Understanding of Office 365 identity management and administration is MANDATORY.
- Understanding ongoing hiring needs of their business and establishing the right sourcing mix in order to generate a strong pool of talent for open roles
- Drafting & publishing attractive job advertisement and managing responses
- Reaching out to target talent via social networks
- Designing & conducting engaging talent outreach campaigns
- Speaking with applicants about requirements to drive applications & engagement
- Doing the first-round screening for applicants & ensure a strong candidate experience
- And team leading spirit.
Experience & Requirements:
- 5 to 7 Years of relevant experience into Recruitment.
- Exposure to multi department hiring
- Ability to deliver under pressure
Job Description: Will have to get more business to the Company, Meetings with the clients, followed by sales.
Will Handle Chennai Region.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon