Tech Support Manager

Review Criteria

• Strong Product Manager Profiles
• 7+ years of product management experience, of which 2+ years in healthcare, pharmaceutical, life sciences, or AdTech domains
• Must have built or scaled products involving Data Science, Machine Learning, or AI
• Must have experience working end-to-end on product lifecycle — strategy, roadmap, development execution, stakeholder alignment, user research, product optimization, and adoption (0 to 1 product experience is preferred)
• Hands-on experience collaborating with engineering, data science, design, supply teams, and demand-side teams on parallel product initiatives
• Must have a strong understanding of demand-side and supply-side mechanisms, programmatic advertising, data intelligence products, or marketplace platforms
• Experience in companies serving Healthcare Professionals (HCPs), Pharma, Life Sciences, or HealthTech advertising is a must
• Top/Well known Product companies (preferably in HealthTech)
• CTC includes 20% variable
• HealthTech exposure is a must (current or past experience)
• Its an IC role

Preferred

• Experience working on AI-driven features such as predictive models, segmentation, personalization, or automated optimization

Job Specific Criteria

• CV Attachment is mandatory
• What is your preferred location — Noida or Mumbai?
• If you’re based in Mumbai, are you comfortable traveling to the Noida office for one week each month?
• Are you available for an in-person interview for one of the rounds?
• Which HealthTech company(ies) you have worked for?

Role & Responsibilities

We are seeking a visionary and technically savvy Principal Product Manager to lead the strategy, development, and growth of our Identity Resolution products, including the HCP Graph, probabilistic and deterministic identity solutions, and data partner integrations. This role sits at the intersection of data, product, and healthcare advertising, giving you the opportunity to shape how company identifies, unifies, and activates HCP audiences across the ecosystem. You will define the future of identity in healthcare marketing and play a pivotal role in building products that maximize both privacy compliance and advertiser ROI.

Key Responsibilities-

Product Strategy & Vision:

• Define and evangelize the vision for company's identity resolution products and HCP data graph.
• Build a product roadmap that balances technical innovation, market differentiation, and business impact.
• Conduct competitive research and explore emerging identity technologies to ensure company remains at the cutting edge of HCP data solutions.

Product Development & Execution:

• Lead end-to-end product lifecycle: ideation, requirement definition, development, launch, and iteration.
• Collaborate with engineering and data science teams to design scalable identity solutions leveraging first-party, third-party, and probabilistic signals.
• Author high-quality PRDs, user stories, and acceptance criteria, ensuring clarity for cross-functional teams.
• Drive integration strategy with data partners, DSPs, and other activation channels to expand company's reach and addressability.

Data & Privacy Expertise:

• Develop solutions that unify HCP identities across platforms while maintaining strict compliance with privacy regulations like HIPAA, GDPR, CCPA, and industry-specific rules.
• Ensure high identity match rates, data quality, and robust governance frameworks.
• Explore advanced techniques such as probabilistic linking, email-based resolution, and graph modeling to continuously improve audience unification.

User Experience & Enablement:

• Collaborate with UX designers to simplify complex workflows for internal teams and clients managing HCP audiences.
• Provide clear product documentation, training, and enablement materials to maximize adoption.

Performance & Optimization:

• Define metrics for success (match rate, segment addressability, HCP coverage, platform adoption) and continuously optimize solutions.
• Use data-driven insights to iterate on products, identify gaps, and enhance identity resolution accuracy and reliability.

Ideal Candidate

• Bachelor’s or Master’s in Computer Science, Engineering, Data Science, or related field.

Experience:

• 7+ years in product management, with significant experience owning data-centric products, preferably identity resolution, CDPs, DMPs, or large-scale data systems in AdTech/MarTech.
• Proven track record in data integration, audience unification, or identity resolution products.

Skills & Expertise:

• Strong knowledge of identity systems: deterministic and probabilistic matching, identity graphs, email-based resolution, hashed identifiers, device IDs, and consent management.
• Deep understanding of healthcare and HCP data ecosystems is a plus.
• Ability to translate complex technical solutions into clear product strategy and business impact.
• Exceptional stakeholder management, communication, and leadership skills.
• Strong analytical mindset with experience in SQL, data modeling, or analytics.
• Comfort operating in a fast-paced, high-growth environment and leading cross-functional initiatives.

Nice-to-Haves:

• Hands-on experience with machine learning for audience modeling or lookalike targeting.
• Familiarity with privacy-enhancing technologies, clean rooms, and data encryption.
• Experience building and scaling HCP identity graphs or multi-source data unification platforms.

About Trusttech:

We, at Trusttech Solutions, comprise a team of experts who are passionate about what they do. Developing websites and mobile apps, we aim at turning each of our clients business ideas into a reality that has a strong hold in the marketplace with designs resistant to time and competition. Serving a number of clients,mostly international ones, we are well-versed in catering to the needs of customers from different time-zones. Pledged to provide excellent customer service, we strive hard to make on time project deliveries while ensuring their efficiency.

At Trusttech, we focus on delivering excellence by fostering a culture of innovation, collaboration, and growth. Our team of highly skilled professionals works on strategic projects that create real impact, making Trusttech the preferred offshore partner for businesses worldwide.

Job Title: Motion Graphics Designer (Full-Time, In-House)

We are looking for a creative and performance-driven Motion Graphics Designer to join our marketing team. This is a full-time, in-house role focused on producing engaging visual content that drives lead generation, brand visibility, and campaign performance.

The ideal candidate should be passionate about short-form video content, digital advertising creatives, and market-driven visual storytelling. Your work will play a key role in supporting our marketing campaigns across multiple digital platforms.

Key Responsibilities

• Create daily short-form video content for digital platforms including:
• Instagram Reels
• TikTok
• YouTube Shorts
• Design and produce high-performing advertising creatives for platforms such as:
• Meta Ads (Facebook & Instagram)
• Google Ads
• Other digital advertising channels
• Develop high-converting motion graphics and ad creatives related to financial markets such as forex, gold, oil, and cryptocurrency trading.
• Produce branding animations, promotional videos, and campaign visuals to support marketing initiatives.
• Create trend-based content by closely following market updates and social media trends to keep creatives fresh and engaging.
• Adapt and optimize video creatives into multiple formats suitable for different platforms, including:
• Vertical (9:16)
• Square (1:1)
• Landscape (16:9)
• Collaborate closely with the digital marketing team on:
• Campaign concepts and creative strategy
• A/B testing of ad creatives
• Creative performance analysis and optimization

Requirements

• Proven experience in motion graphics and video editing.,
• Strong knowledge of Adobe After Effects, Premiere Pro, and other relevant design tools.
• Experience creating short-form social media videos and advertising creatives.
• Understanding of digital marketing and performance-based creative production.
• Ability to work in a fast-paced environment and meet daily content requirements.
• Strong attention to detail and creativity.

Job Type

Full-time, In-House

• Experience: 3 + years
• Education:
• Bachelor's (Preferred)
• Work Location: Kakkanad, Kochi

About Trusttech's Vision:

Trusttech is committed to empowering global businesses with innovative solutions, unmatched expertise, and a highly skilled workforce. We deliver results that enable our clients to grow, scale, and lead their industries.

A full-stack developer is a versatile professional who has expertise in both front-end and back-end web development. They are responsible for building and maintaining all aspects of a web application or software product. Here are some key roles and responsibilities typically associated with full-stack developers:

1. Front-end Development:

• User Interface (UI) Design: Designing the user interface of web applications to ensure they are visually appealing and user-friendly.
• HTML/CSS: Creating the structure and styling of web pages using HTML (Hypertext Markup Language) and CSS (Cascading Style Sheets).
• JavaScript: Writing client-side code to add interactivity and functionality to web applications. Knowledge of popular JavaScript frameworks and libraries like React, Angular, or Vue.js is often required.

1. Back-end Development:

• Server-side Programming: Developing server-side logic and APIs (Application Programming Interfaces) using programming languages like Python, Java, Ruby, Node.Js(Node), or React Js(React).
• Database Management: Designing and managing databases, including creating schemas, writing SQL queries, and using database management systems like MSSQL, PostgreSQL, MongoDB, or SQL Server.
• Server Configuration: Setting up and configuring web servers, such as Apache, Nginx, or IIS, and deploying applications.

1. Integration and APIs:

• Building and integrating third-party APIs and services into web applications.
• Developing RESTful or GraphQL APIs to allow communication between the front-end and back-end components.

1. Version Control:

• Using version control systems like Git to track changes in code and collaborate with other developers.

1. Security:

• Ensuring the security of web applications by implementing authentication, authorization, and other security measures.
• Protecting against common web vulnerabilities like SQL injection, cross-site scripting (XSS), and cross-site request forgery (CSRF).

1. Testing and Debugging:

• Writing unit tests, integration tests, and performing debugging to ensure the reliability and quality of the code.

1. Deployment and DevOps:

• Deploying web applications to production servers and managing the deployment process.
• Familiarity with DevOps practices, including continuous integration and continuous delivery (CI/CD), is often beneficial.

1. Performance Optimization:

• Identifying and addressing performance bottlenecks in web applications to ensure optimal speed and responsiveness.

1. Collaboration:

• Collaborating with designers, product managers, and other team members to understand project requirements and deliver functional solutions.

1. Maintenance and Updates:

• Regularly updating and maintaining web applications to ensure they remain compatible with evolving technologies and security standards.

1. Documentation:

• Creating documentation for code, APIs, and system architecture to facilitate future development and troubleshooting.

1. Problem Solving:

• Full-stack developers need strong problem-solving skills to diagnose issues, implement solutions, and adapt to evolving project requirements.

1. Continuous Learning:

• Staying updated with the latest web development trends, tools, and technologies to enhance skills and deliver cutting-edge solutions.

Full-stack developers play a crucial role in the development lifecycle of web applications, from conceptualization and design to deployment and ongoing maintenance. Their ability to work on both front-end and back-end components makes them valuable assets in web development teams.

Roles and responsibilities:

• From understanding the causes that the nonprofit work for to collaborating with the

corporate team to provide suitable fundraising solution - you will be involved in the

entire process of driving fundraising for the nonprofits.

• Will work closely with non-profits and documents related to onboarding, will carry

out initial level of due diligence

• Support in preparing campaigns and project proposals

• Establish and manage relationship with our partners

• Planning and prioritizing activities and complete the threads

• Ensuring completion of tasks under the stipulated time frame

• Providing up to date information to the stakeholders as and when required

Skills and Background:

• Graduate from a reputed university – Post graduation will be an advantage

• Should have 3 - 5 years of experience in coordinating and managing end to end

stakeholder relationship

• Thorough understanding of nonprofits and fundraising cycle

Job Description

We are looking for an iOS/Mac developer responsible for the development and maintenance of applications aimed at a range of iOS devices including mobile phones, tablets and computers. Your primary focus will be development of iOS/Mac applications and their integration with back-end services.

 Responsibilities

• Design and build applications for the iOS/Mac platform
• Ensure the performance, quality, and responsiveness of applications
• Collaborate with a team to define, design, and ship new features
• Identify and correct bottlenecks and fix bugs

Skills

• Experience with Objective-C or Swift and Cocoa Touch.
• Experience with iOS frameworks such as Core Data, Core Animation, Foundation, Web Kit etc.
• Experience with offline storage, threading, and performance tuning
• Familiarity with RESTful APIs to connect iOS applications to back-end services
• Experience with third-party libraries and APIs & Other tools SMS, GPS, APNS, Email, XML parsing, GUI, UI designs, writing XML classes, UIKit, etc
• Understanding of Apple’s design principles and interface guidelines
• Experience with performance and memory tuning with tools.
• Familiarity with cloud message APIs and push notifications
• Proficient understanding of code versioning tools (Git or SVN)

• Carry out analysis, design, development, and delivery of custom-built web parts, application pages, user controls, web services, master pages, application wizards, dashboards, and reports.
• Develop custom SharePoint farm solutions in Visual Studio using C# to address business needs.
• Manage SharePoint services and sites hosted in SharePoint Online.
• Ensure SharePoint solutions deployed is compliant with security requirements
• Experience in designing and delivering SharePoint forms, workflows (including complex workflow), customized sites, search solutions and web parts and aid their implementation. Build SharePoint workflows using Microsoft Flow and Power Automate connectors. Knowledge of Nintex workflow will be a plus.
• Extending SharePoint functionality with forms, web parts, and application technologies
• Manage Technical SharePoint system documentation (create new documentation, update/maintain existing documentation)
• Train and support staff in their daily usage of SharePoint
• Provide end-user support for SharePoint issues.
• Work with Microsoft Support when required to solve bugs, issues reported at work.
• Monitor and analyze SharePoint server and application performance using SharePoint Admin tools, PowerShell, and third-party tools.
• Assist with migration of on-premise SharePoint applications to SharePoint Online
• Assist with migration of custom workflow from on-premise SharePoint to SharePoint Online
• Work with IT leadership to ensure SharePoint governance and standards are followed.
• Must be motivated, independent, and self-sufficient. Able to receive an assigned task and see it through to completion.

Required skills:

• B.E, BCA
• Solid grasp of object-oriented development and design principles.
• 4+ years of hands-on experience developing SharePoint solutions with Visual Studio using C# and SharePoint object model.
• 4+ years of experience, as a .NET Developer, in building, debugging and maintaining mission-critical enterprise applications.
• Demonstrated ability to translate business requirements and processes into effective SharePoint and .NET solutions.
• Experience in professional standards-based web development using ASP.NET, C#, MVC, .Net Frameworks, HTML, CSS, JavaScript, jQuery, web services, Rest API
• Experience designing and consuming Web Services, experience with XML and XSLT.
• Strong SQL development skills, experience with SQL Server. Experience developing data access layer components using ADO.NET or Enterprise Library.
• Should have working knowledge on SharePoint Framework (SPFx)
• Should have working knowledge on SharePoint Add-in Model (Provider and SharePoint hosted add-ins)
• Experience modifying SharePoint UI, including master pages, page layouts and CSS
• In-depth knowledge and understanding of SharePoint Online and on-premise SharePoint
• Knowledge of SharePoint list, library Permissions, Permission Inheritance is a must
• In-Depth knowledge of SharePoint list, library views, views customization and web parts
• Familiar with Business process management (e.g. workflow, electronic forms)
• Experience with UI Flows, Business Process Flows is a must
• Experience in Document Management (e.g. custom content types, policies, metadata)
• OneDrive for Business, SharePoint database usage (on premise), SharePoint Architecture, SharePoint resource management, and permissions management
• Deployment of custom developed SharePoint sites and workflows
• Working knowledge of Active Directory and IIS management and configuration.
• Excellent problem solving and coding/debugging/rapid prototyping skills.

Job duties and responsibilities

• Develop, implement and manage our social media strategy
• Define most important social media KPIs
• Manage and oversee social media content
• Measure the success of every social media campaign
• Stay up to date with the latest social media best practices, trends, memes, and technologies
• Use social media marketing tools such as Buffer
• Attend educational conferences
• Copywrite and work with designers to ensure content is informative and appealing
• Collaborate with Marketing, Sales, and Product Development teams
• Monitor SEO and user engagement and suggest content optimization
• Communicate with industry professionals and influencers via social media to create a strong network
• Hire and train others in the team

Job requirements and qualifications

• Bachelor’s degree in journalism, communications, marketing, or a related field.
• 3 or more years of social media experience including planning and managing content in a corporate, or agency setting.
• Social Media Strategist using social media for brand awareness and impressions
• Excellent knowledge of Facebook, Twitter, LinkedIn, Pinterest, Instagram and other social media best practices
• Understanding of SEO and web traffic metrics
• Experience with doing audience and buyer persona research
• Good understanding of social media KPIs
• Ability to work in a fast-paced, high-pressure environment.

• Excellent written and verbal communication skills and must have a thorough understanding of social media management and strategy.
• Good time-management skills