Role & Responsibilities
- The successful candidate will be experienced in leading and developing a support team within a product support environment
- This position will oversee the teams active case workload and provide guidance where required with a focus on a high-quality world-class customer experience.
- Oversees top tier customer critical account technical support situations to insure all elements of technical support are progressing to issue resolution. Initiates and facilitates the discussion with customer and respective resolution stakeholders during critical issues. Ensures timely, professional and effective communication with the customer and internal groups from both the technical and management perspectives
- Assists with the maintenance of and compliance with department policies and procedures
- Identifies team and individual training needs and assist in driving the delivery of these training initiatives
- Mentors and coaches Technical Support Engineers, soft skills, case management, technical skills, etc.
- Participates and leads hiring to get the best available talent
Qualification (Knowledge & Skills)
- 6-8 years of Experience in Production Support. Preferably in the BFSI domain.
- Experience of leading L1 & L2 support resources
- Demonstrated ability to develop strong relationships with multiple levels of customer with the ability to obtain a working knowledge in support of their business objectives in relation to the delivery of secure applications and data
- Prior experience working for a global IT vendor in a similar role
- Ability to facilitate and manage cross-team collaboration to solve customer issues working with teams in person and virtually
- Experience serving as a customer advocate able to understand and articulate the needs of the client and deliver on those needs
- Ability to keep calm and cool during critical situations and skilled in handling high profile situations with ease
- Must be motivated by challenges, results driven, and able to recommend multiple solutions for a problem
- Strong negotiation and difficult conversation skills for leading critical discussions and setting customer expectations
- Experience creating concise reports for customers, following customer situations/incidents (Incident reports and RCA)
- Proven ability to prioritize workload
- Ability to share constructive feedback; be able to adapt to and embrace change
Requirements
- Three years bachelor regular degree
- Must have a minimum of 6 years of experience in a technical support environment with 1 - 2 years of people management experience
- Understanding of SLA definitions and tracking.
- Understanding of Support metrics
- Excellent in Customer communication and has a natural flavour for Customer Service
- Good people management skills.
- Good understanding of computer systems, mobile devices, and other tech products
- Hands on experience on On-premise & Cloud deployments
- RHEL/CentOS and Debian/Ubuntu
- NodeJS (PM2 is a plus)
- MongoDB and Oracle , RabbitMQ
- Strong understanding of Networking and TCP/UDP protocols
- AWS (Covers S3)
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Ability to diagnose and troubleshoot basic technical issues
- Bachelor’s degree in Information Technology, Computer Science or relevant field
- Startup experience is a plus
Shubham Vishwakarma
Full Stack Developer - Averlon
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📍 Location: Noida (Onsite)
💼 Experience: 3+ Years
We are looking for a passionate and creative Content Writer with strong expertise in Web3, Blockchain, and Cryptocurrency. If you can transform complex blockchain concepts into engaging, SEO-friendly, and audience-focused content – we’d love to connect!
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- Research, plan, and write content on Web3, Blockchain, DeFi, NFTs, DAOs, and Cryptocurrency.
- Create blogs, articles, whitepapers, website copy, press releases, and case studies.
- Collaborate with product & marketing teams to align content with business goals.
- Simplify technical topics into clear, engaging stories for all audiences.
- Optimize content for SEO, web traffic, and lead generation.
- Stay updated with industry news, trends, and innovations.
- Proofread, edit, and maintain brand consistency.
🔹 Required Skills & Qualifications
- Bachelor’s/Master’s in English, Journalism, Communications, Marketing, or related field.
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Angular (2+)
.NET.NET + Angular Full Stack Developer (4–5 Years Experience)
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Technology: .NET, Angular
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• Developing Test Cases
• Designing, Developing and Implementing Geometry Processing Libraries
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• Bachelors / Masters in Mechanical Engineering, Computer Science or related field with 3-
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o Python
o OpenGL, WPF
o C#.Net, ASP.NET
o JavaScript, React, Node.js
o GPGPU, CUDA
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BIG PLUS
• 3D Graphics Experience
• Machine Learning Experience
• Knowledge of Meshing and Mesh Topology
• Familiarity with 3D Printing in General and Metal 3D Printing in Particular
• Knowledge of Cloud technologies / Developing applications for the Cloud
We are hiring
Get in touch with us if you have the aptitude/inclination towards developing cutting-edge software
products related to 3D, CAD, Additive Manufacturing. These products incorporate machine
learning and other intelligent algorithms that we will deploy on the desktop and the cloud.
About Intech Additive Solutions
www.intechadditive.com
https://www.linkedin.com/company/intechadditive
Intech Additive Solutions Pvt. Ltd is the first Indian Original Equipment Manufacturer (OEM) to
develop and supply Metal 3D Printers based on Laser Powder Bed Fusion (LPBF) technology.
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Scalacompanies uncover the 3% of active buyers in their target market. It evaluates
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adoption patterns, and other digital footprints to deliver market & sales intelligence.
Its customers have access to the buying patterns and contact information of
more than 17 million companies and 70 million decision makers across the world.
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Responsibilities
Work in collaboration with the application team and integration team to
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structures for Data Lake/Data Warehouse.
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teams to assist with data-related technical issues and support their data
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Assemble large, complex data sets from third-party vendors to meet business
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manual processes, optimizing data delivery, re-designing infrastructure for
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loading of data from a wide variety of data sources using SQL, Elasticsearch,
MongoDB, and AWS technology.
Streamline existing and introduce enhanced reporting and analysis solutions
that leverage complex data sources derived from multiple internal systems.
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5+ years of experience in a Data Engineer role.
Proficiency in Linux.
Must have SQL knowledge and experience working with relational databases,
query authoring (SQL) as well as familiarity with databases including Mysql,
Mongo, Cassandra, and Athena.
Must have experience with Python/Scala.
Must have experience with Big Data technologies like Apache Spark.
Must have experience with Apache Airflow.
Experience with data pipeline and ETL tools like AWS Glue.
Experience working with AWS cloud services: EC2, S3, RDS, Redshift.
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- Experience in Monitoring tools
- Working knowledge on Unix /Linux
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- Hands-on experience with VMware, AWS Cloud/Multi Cloud, infrastructure automation and monitoring tools
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Hopscotch Health is hiring!
Role: Tester
Years of Experience: Entry level
Location: Mumbai/Remote
*
Please read the Job description & if this really suits you - kindly fill the below typoform with details required to process your application failing which your application will not be considered further
https://info408986.typeform.com/to/x2I9K1HQ
About the role: We are looking for diligent and enthusiastic testers and gaming generalists to test games on various platforms - Android, iOS, PC, and web. The ideal candidate should have a passion for the gaming industry with the drive to work with a cross-functional team to build creative gaming experiences.
You’ll be joining a fast-paced and dynamic game studio where you will have the opportunity to expand your experience in game development across a wide variety of genres. You’ll be working closely with game development veterans who have shipped award winning games.
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- Perform a daily testing routine of game functionality and usability for our various titles
- Create and maintain testing routines and documentation
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- Maintain a clear and up-to-date bug and feature database
- Use Unity and related game development tools to create nightly testing builds
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- Excellent time management skills and ability to meet team deadline
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RedisWe are looking for talented engineers who are passionate about using software
engineering to make kids love to learn and redefine learning@home. You will
have an opportunity to work in a highly motivated fast paced environment in a fastest
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various products. You will have the opportunity to create significant impact on our
systems, our business and most importantly on the life of millions of our students as we
take on challenges that will reshape education industry. You will operate at the
intersection of diverse disciplines - Backend, Frontend, Big Data, ML, Computer vision
and various open source tech. You will build solutions for Byju’s learning Apps as well as
few upcoming products with huge market potential and are high on innovation.
We are looking for smart people with excellent coding skills and can-do attitude.
Candidates should be eager to learn, flexible to pivot when needed, savvy enough to
thrive in a dynamic environment and should possess a growth mindset.
Roles & Responsibilities
● Writes high quality code & unit tests, builds, tests as per agreed timelines
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to ask for help to unblock.
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code reviews, code comments etc.
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teamwork
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● Understands detailed requirements and demonstrates excellent problem solving skills
● Deep understanding of software engineering practices, Design Patterns, Data
Structures, Algorithms
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● Strong communication skills
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IITs, NITs, or other top engineering institutes)
● Experience in Golang, RoR, Unity, ML or Python will be an added advantage
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- Establish workflow for identifying, creating, publishing, and repurposing content
- Ability to write a wide variety of content in the career space for multiple platforms (blog, website, emails, social updates, guides, ebooks, etc.)
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About AmbitionBox:
AmbitionBox is a career advisory platform founded in 2015. Our vision is to empower people in achieving their career aspirations. With 20 Lakh+ Company reviews, 40 Lakh+ Salaries and 2 Lakh+ Interview questions, AmbitionBox helps more than 15 Lakh people every month to make informed career choices.
In Oct 2016, AmbitionBox was acquired by Naukri.com to benefit 50 Million+ job seekers on its platform.
What can you find on AmbitionBox?
Workplace transparency is the key to our mission at AmbitionBox. We offer Company reviews, Salaries, Interview questions, Company information, Salary calculator, and more.
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Why Join AmbitionBox’s Team?
Working at AmbitionBox will give you a unique learning experience by providing high career growth in a fast-paced startup-like environment, along with the perks and benefits of working in a large tech company.
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End-to-end ownership of tasks.
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We are looking for talented individuals who believe there is a need to disrupt old methods and are truly committed and driven to make it happen.
Diplomas and degrees do not matter. We are looking for unique personalities who wish to invest themselves in a growing startup.
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Full Stack Developer - Averlon