Role & Responsibilities
- The successful candidate will be experienced in leading and developing a support team within a product support environment
- This position will oversee the teams active case workload and provide guidance where required with a focus on a high-quality world-class customer experience.
- Oversees top tier customer critical account technical support situations to insure all elements of technical support are progressing to issue resolution. Initiates and facilitates the discussion with customer and respective resolution stakeholders during critical issues. Ensures timely, professional and effective communication with the customer and internal groups from both the technical and management perspectives
- Assists with the maintenance of and compliance with department policies and procedures
- Identifies team and individual training needs and assist in driving the delivery of these training initiatives
- Mentors and coaches Technical Support Engineers, soft skills, case management, technical skills, etc.
- Participates and leads hiring to get the best available talent
Qualification (Knowledge & Skills)
- 6-8 years of Experience in Production Support. Preferably in the BFSI domain.
- Experience of leading L1 & L2 support resources
- Demonstrated ability to develop strong relationships with multiple levels of customer with the ability to obtain a working knowledge in support of their business objectives in relation to the delivery of secure applications and data
- Prior experience working for a global IT vendor in a similar role
- Ability to facilitate and manage cross-team collaboration to solve customer issues working with teams in person and virtually
- Experience serving as a customer advocate able to understand and articulate the needs of the client and deliver on those needs
- Ability to keep calm and cool during critical situations and skilled in handling high profile situations with ease
- Must be motivated by challenges, results driven, and able to recommend multiple solutions for a problem
- Strong negotiation and difficult conversation skills for leading critical discussions and setting customer expectations
- Experience creating concise reports for customers, following customer situations/incidents (Incident reports and RCA)
- Proven ability to prioritize workload
- Ability to share constructive feedback; be able to adapt to and embrace change
Requirements
- Three years bachelor regular degree
- Must have a minimum of 6 years of experience in a technical support environment with 1 - 2 years of people management experience
- Understanding of SLA definitions and tracking.
- Understanding of Support metrics
- Excellent in Customer communication and has a natural flavour for Customer Service
- Good people management skills.
- Good understanding of computer systems, mobile devices, and other tech products
- Hands on experience on On-premise & Cloud deployments
- RHEL/CentOS and Debian/Ubuntu
- NodeJS (PM2 is a plus)
- MongoDB and Oracle , RabbitMQ
- Strong understanding of Networking and TCP/UDP protocols
- AWS (Covers S3)
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Ability to diagnose and troubleshoot basic technical issues
- Bachelor’s degree in Information Technology, Computer Science or relevant field
- Startup experience is a plus
About Skandhanshi Infra Projects
Similar jobs
Technical Experience :
- Net development work experience
- Proficiency in NET Development with Asp.net and MVC.
- Strong object-oriented programming OOPS design skills, SOLID principles and proficiency in software design patterns
- Experience in database MS SQL Server.
- Experience with version control systems GitHub and Bitbucket
Professional Attributes :
1. Should have good communication Skills
2. Should be a good team player
3. Should be able to work independently and under pressure
4. Should have good logical and analytical thinking
Responsibilities of the intern:
1) Research and write articles, blog posts, white papers, and other technical documents related to computer science topics, including machine learning, artificial intelligence, computer vision, data science, and software engineering.
2) Collaborate with subject matter experts and other writers to develop content that meets the needs of our target audience.
3) Stay up-to-date with the latest trends and developments in computer science and related fields, including attending conferences, reading technical papers, and following relevant news sources.
4) Conduct research and analysis to ensure accuracy and credibility of information presented in technical documents.
5) Edit and proofread technical documents for accuracy, clarity, and consistency.
6) Manage deadlines and prioritize tasks to ensure timely delivery of high-quality content.
Requirements:
- PhD in Computer Science or related field is highly preferable
- Excellent research and writing skills
- Strong understanding of computer science concepts and principles
- Experience writing technical documents, such as research papers, white papers, and technical reports
- Ability to explain complex technical concepts in a clear and concise manner
- Familiarity with the latest research and trends in computer science and related fields
- Ability to work independently and manage multiple projects simultaneously
- Strong attention to detail and commitment to accuracy
- Excellent organizational and time-management skill
NOTE: ITS AN INTERNSHIP OF 6 MONTHS WITH 6K PER MONTH AS STIPEND
We are looking for an excellent experienced person in Frontend Developer
field. Be a part of a vibrant, rapidly growing tech enterprise with a great
working environment. As Frontend Developer you will be closely working with our engineers to ensure the system consistency and improve your experience.
Responsibilities
• Ensure the technical feasibility of Frontend Development.
• Optimize application for maximum speed and scalability.
• Assure that all user input is validated before submitting to back-end.
• Collaborate with other team members and stakeholders
• Collaborate well with engineers, researchers, and data implementation specialists to design and create
• advanced, elegant and efficient systems.
Essential Requirements
• Proficient understanding of web markup, including HTML5, CSS3,
Angular (4 and above)
• Good understanding of (Depending on the specific case, a developer
should have the knowledge of advanced JavaScript libraries and
frameworks, such as AngularJS, ReactJS, etc.)
• Responsive and Mobile Design
• Cross-Browser Development
• Problem Solving Skill
• Experience with RESTful Services and APIs
• Basic understanding of server-side CSS pre-processing platforms,
such as LESS and SASS
• Proficient understanding of client-side scripting and JavaScript
frameworks, including jQuery
• Good understanding of asynchronous request handling, partial page
updates, and AJAX
• Proficient understanding of code versioning tools, such as (Git /
Mercurial / SVN)
EducationalQualifications
B-Tech-IT/M-Tech -/MBA- IT/ BCA /MCA or any degree in the relevant field
Your Tasks:
- Participate in all aspect of operation and application support.
- Work primarily in Java-on-Java Spring and web frameworks like Bootstrap and Vue.js.
- Engage and collaborate across time zones with different front-end and back-end developers.
- Working closely with your teammates on knowledge sharing and experience build-up.
- Drive development best practices with your teammates to deliver high quality solutions.
Your profile:
- Bachelor’s degree in computer science, information technology, or engineering with strong communication skills.
- 4+ years of experience building large-scale software applications or web applications
- Strong knowledge of Full-Stack development with Java Spring Framework and established web frameworks Bootstrap, Vue.js, React or AngularJS.
- Experience of different data stores and search engine solutions like Apache Solr or Elasticsearch and designing and implementing API web services (RESTful and SOAP-based)
- Ability to work independently and collaboratively in a multidisciplinary team environment whiles providing operational support capability.
2+ years of .NET Development experience
- Exceptional skills Experience with .NET, technologies (WPF, Web Forms, .NET Core). Also skilled in MS SQL and PostgreSQL, Bootstrap and DevOps.
- Experience with DevExpress, Elasticsearch.Net, VS Studio is preferred SolarSearch
- Great business process understanding and written and verbal communication skills
- GitHub and Git experience.
They have an excellent reputation for their hotels in North India. The aesthetically designed rooms, the multi-cuisine restaurant, corporate facilities like conference rooms, banquets and other services like gym and spa in their hotels are all world-class arrangements at a reasonable price.
- Handling basic bookkeeping tasks.
- Filing and retrieving corporate records, documents, and reports.
- Researching and conducting data to prepare documents for review and presentation by boards of directors, committees, and executives.
- Helping prepare for meetings.
- Accurately recording minutes from meetings.
- Greeting visitors and deciding if they should be able to meet with executives.
- Using various software, including word processing, spreadsheets, databases, and presentation software.
- Making travel arrangements for executives.
- Performing office duties that include ordering supplies and managing a records database.
- Opening, sorting and distributing incoming faxes, packages, emails, and other correspondence.
What you need to have:
- Proven experience as an executive assistant or other relevant administrative support experience.
- In-depth understanding of the entire MS Office suite.
- University Graduate or Post Graduate.
- Ability to organize a daily workload by priorities.
- Must be able to meet deadlines in a fast-paced quickly changing environment.
- A proactive approach to problem-solving with strong decision-making skills.
- Professional level verbal and written communications skills.
Eligibility:
- Minimum 4 years of experience
- Very strong experience in CSS (CSS3) and HTML (HTML 5)
- Good communication skills
- Job location – Koramangala, Bangalore
Job Responsibilities:
- Experienced Web Designer with strong web development and design skills.
- CSS (Very strong / CSS3)- HTML (Very strong / HTML 5)
- Very strong knowledge in JavaScript, Jquery, OOJS, and JavaScript framework.
- User Interface design expert experience.
- Goodcommunication skills as he/she will be communicating with the client.
- Good in Adobe Photoshop, Dream viewer, Corel draw, HTML, Flash, Java script, Illustrator and Action script.
- Expert in Photoshop and website design
- Knowledge on Web 2.0 design standards
- Experience in PSD to HTML Conversion
- Experience in developing interacting web applications
- Experience in responsive web designing and rich internet application.
- High level creative vision, Web graphic design skills, Web programming skills, excellent attention to detail.
- Ensure meeting timelines
Job Qualifications:
- Graduate in Relevant field
- Good written and verbal communication skills
- Fluent in English and Hindi is mandatory
- Draw up enterprise-wide architecture blueprint and enforce its implementation across products and systems
- Build from ground up, a scalable Enterprise platform infrastructure with multiple client applications and enterprise connectors
- Design, develop and deploy features and APIs with high quality standards
- As an individual contributor, evaluate technology options, build PoCs and prototypes
- Manage the infrastructure hosted in the Cloud. Monitor system reliability, uptime and security.
- Contribute significantly in reviewing architecture, code, design & test-cases authored by peers.
Job Requirements
- 8-10 years of design and development experience building scalable & distributed systems
- Hands-on experience on one or more of the following tech stacks:
- Python-Django, PostgreSQL, MongoDB, nginx, RabbitMQ, Redis
- Microservices, REST APIs, NodeJS, Celery, Elastic Search, Logstash, Kibana
- Good understanding of OOPS concepts, design patterns, SQL. Good at troubleshooting/debugging.
- Experience with managing server infrastructure in GCP, Azure and AWS cloud.
- Bachelor’s or Master’s degree in Engineering from reputed institutes
- Nice to have: Hands-on experience with analytics using Kibana and Elastic Search