Role & Responsibilities
- The successful candidate will be experienced in leading and developing a support team within a product support environment
- This position will oversee the teams active case workload and provide guidance where required with a focus on a high-quality world-class customer experience.
- Oversees top tier customer critical account technical support situations to insure all elements of technical support are progressing to issue resolution. Initiates and facilitates the discussion with customer and respective resolution stakeholders during critical issues. Ensures timely, professional and effective communication with the customer and internal groups from both the technical and management perspectives
- Assists with the maintenance of and compliance with department policies and procedures
- Identifies team and individual training needs and assist in driving the delivery of these training initiatives
- Mentors and coaches Technical Support Engineers, soft skills, case management, technical skills, etc.
- Participates and leads hiring to get the best available talent
Qualification (Knowledge & Skills)
- 6-8 years of Experience in Production Support. Preferably in the BFSI domain.
- Experience of leading L1 & L2 support resources
- Demonstrated ability to develop strong relationships with multiple levels of customer with the ability to obtain a working knowledge in support of their business objectives in relation to the delivery of secure applications and data
- Prior experience working for a global IT vendor in a similar role
- Ability to facilitate and manage cross-team collaboration to solve customer issues working with teams in person and virtually
- Experience serving as a customer advocate able to understand and articulate the needs of the client and deliver on those needs
- Ability to keep calm and cool during critical situations and skilled in handling high profile situations with ease
- Must be motivated by challenges, results driven, and able to recommend multiple solutions for a problem
- Strong negotiation and difficult conversation skills for leading critical discussions and setting customer expectations
- Experience creating concise reports for customers, following customer situations/incidents (Incident reports and RCA)
- Proven ability to prioritize workload
- Ability to share constructive feedback; be able to adapt to and embrace change
Requirements
- Three years bachelor regular degree
- Must have a minimum of 6 years of experience in a technical support environment with 1 - 2 years of people management experience
- Understanding of SLA definitions and tracking.
- Understanding of Support metrics
- Excellent in Customer communication and has a natural flavour for Customer Service
- Good people management skills.
- Good understanding of computer systems, mobile devices, and other tech products
- Hands on experience on On-premise & Cloud deployments
- RHEL/CentOS and Debian/Ubuntu
- NodeJS (PM2 is a plus)
- MongoDB and Oracle , RabbitMQ
- Strong understanding of Networking and TCP/UDP protocols
- AWS (Covers S3)
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Ability to diagnose and troubleshoot basic technical issues
- Bachelor’s degree in Information Technology, Computer Science or relevant field
- Startup experience is a plus

About Skandhanshi Infra Projects
About
Connect with the team
Similar jobs
🎯 Job Overview:
We're looking for a highly skilled and motivated SEO Expert who knows the ins and outs of white-hat SEO strategies. You will be responsible for boosting our search engine rankings, driving qualified traffic, and enhancing our brand visibility through technical SEO, content creation, backlink building, and WordPress optimization.
🛠️ Responsibilities:
- Develop and execute a full-fledged SEO strategy to rank BikeFixUp at the top of Google and other search engines.
- Perform on-page and off-page SEO audits and implement technical fixes.
- Build high-quality backlinks through ethical strategies like guest posting, blog outreach, and social bookmarking.
- Write or oversee the creation of SEO-friendly articles, blog posts, and web content.
- Optimize existing content to improve rankings and engagement.
- Conduct keyword research using tools like Ahrefs, SEMrush, or Google Keyword Planner.
- Track and report SEO KPIs such as organic traffic, rankings, bounce rate, and conversions.
- Manage and optimize content using WordPress, ensuring all pages follow SEO best practices.
- Stay updated with the latest Google algorithm updates and white-hat SEO trends.
- Collaborate with developers, designers, and content teams to ensure smooth implementation of SEO best practices.
Manual and Automation testing
CICS( MAINFRAME)
TOSCA
SQL and Playwright are desirable
Years of exp – 6+ yrs
Location – Chennai & Pune
Work Mode – 5 days WFO
Notice Period – Immediate Joiners
urpose
At Better, we are working hard to be the world's most loved skill learning platform & build the future of passion. We are here to do the best work of our lives, and together, we hope you are too. Come & help shape the future of inspiration & passion. As an early team member, you get to shape the direction of our products, company culture, hiring & product engineering practices.
Founders/Team
We are a team that is maniacally customer obsessed & building products that consumers love. -Subramanya Sharma (Subba), was recently CPO & CMO @ Cleartrip helping build one of the most loved consumer companies in the region. He was also instrumental in taking Cleartrip global (8 countries) & create global high quality products in an increasingly flat world.
-Kunal Sarkar (kunal) was recently Founder & CEO @ Lumosity, a global brain training product & is based in San Francisco. He is passionate about edtech & the holistic learning space.
We want to recreate the magic, and build the same customer obsession & product culture here. What is it like working at Better?http://bit.ly/3rjTllO"> Find out more on what we love, how we build products & books we dig.
Brand:http://pixical.com"> pixical.com
Funding Status
- Better Ed is backed by a top-tier VC firm.
Performance Marketer
About the role
- Own and drive a full-funnel global paid media strategy. You’ll define and shape our paid acquisition strategy, driving acquisition and assessing the full-funnel impact of our paid channels on activation, conversion, and retention.
- Experiment and test campaigns. You’ll design and execute on testing roadmaps to evolve new campaign strategies, measuring performance to achieve maximum returns in any paid spend.
- Analyze, assess performance, and iterate. You’ll analyze performance results, and make recommendations for decisions across spend, targeting, bidding, creative, landing pages, and more.
- Partner and collaborate cross-functionally. You are highly collaborative in your approach, and work closely with your counterparts across design, engineering, growth, and product.
- Be a leader in your craft. You’ll stay abreast of industry best practices, channels, strategies, and identify new opportunities for growth.
- As the senior most member of the Marketing and Growth team, you'll be expected to setup repeatable processes and helping us scale the function as we grow
- Problem solve some of the best consumer marketing problems on a global scale
What are we looking for?
- 5+ years working in the marketing or growth function, preferably in a startup.
- Proven experience in managing paid digital campaigns. You have a solid understanding of performance marketing, conversion, and customer acquisition.
- Hands on experience in Google Adwords and Display/Social ads is a must. Expertise in one of them is a pre-requisite.
- Experience in subscription businesses is a bonus (Free to Paid, Recurring constructs). Also, experience in web based marketing (we use app mostly for engagement, and most of our customers convert on the web - both desktop & mweb)
- You are a self-starter and can make decisions on your feet with minimal supervision, end-to-end ownership to drive outcomes.
- You possess deep customer empathy and love getting your hands dirty with data
- We are location agnostic, but in the same time zone (India). We have a small garden office @ Jayanagar, Bangalore (home to some of the best dosas in India) to jam together on anything that requires space.
- You are somebody who shares the same http://bit.ly/3rjTllO">ethos.
Bonus.
- You have interests outside work, in art, music, cooking, dance or any other similar skill.
What is our interview process?
- An initial 30 min call to understand each other at a high level.
- Work on a case study or assignment together to ensure a good match.
Job Profile/ Responsibility:
- Sourcing candidates of suitable calibre from various job portals (Naukri, Monster, Indeed, LinkedIn, Cutshort etc), Posting, Head Hunting, Social media, Internal and External References
- The recruiter is responsible for assessing and short-listing candidates through a systematic and multi-layered approach to create a pool of eligible candidates for Job Dost Client Organizations.
- Carrying out the prescribed Assessment for the candidates and identifying profile as per client expectation as per job roles.
- Arranging telephone, video, or in-person interviews, online assessments, coding tests for candidates.
- Maintain database of candidates in JobDost portal and also ensuring all applicants are routed through JobDost platform from interview schedule to offer
- Performing background and reference checks.
Job Requirement:
For successful execution of the job, a candidate should possess the following:
- Hands on experience in hiring positions like SAP consultants, System/Cloud Architect, Front/Backend Developer, React, Java/J2EE Developers, .Net Engineers, ASP.Net, C#.Net, VB.Net, etc.
- Bachelor’s degree in Human Resources Management or a relevant field. Handling candidates in Information Technology is a plus.
- Minimum 1 years of prior experience of as a Recruiter
- Experience with resume databases and Applicant Tracking Systems
- Experience with various sourcing methods
- Experience with conducting Assessments
- Strong verbal as well as non-verbal communication skills
- Exceptional time-management and organizational skills
Remuneration: At par with Industry along with attractive Incentives.
Why Join Us?
You will be working closely with a highly experienced team and the founders of JobDost - surely a great opportunity to learn!
As the first few members of an ever-growing team, you will play a key part in the cultures, values, and success story of our company!
We have a budding business with a solid expansion plan ahead of us and we want you to be a part of this game-changing journey!
Experience: 3-5 Years Experience
Skills:
HTML, CSS, Javascript, UI Prototyping, Photoshop, Illustrator, Corel Draw, Adobe
Must have Knowledge of Adobe XD
Location : Ahmedabad
We are looking for a great JavaScript developer with experience in the range of 2 to 6 years, who is proficient in frontend techlogies with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.
We are hiring 2 ReactJS Developers. Candidates having experience of working on charts/graphs like d3.js, chart.js will have an added advantage.
Selection Criteria
If your profile has selected then you have to attend a 5 hours assignment to move your candidature to the final round of interview.
Responsibilities
- Developing new user-facing features using React.js
- Building reusable components and front-end libraries for future use
- Translating designs and wireframes into high quality code
- Optimizing components for maximum performance across a vast array of web-capable devices and browsers
Technical Skills
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
- Thorough understanding of React.js and its core principles
- Experience with popular React.js workflows (such as Flux or Redux)
- Familiarity with newer specifications of EcmaScript
- Experience with data structure libraries (e.g., Immutable.js)
- Knowledge of isomorphic React is a plus
- Familiarity with RESTful APIs
- Knowledge of modern authorization mechanisms, such as JSON Web Token
- Familiarity with modern front-end build pipelines and tools
- Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
- Ability to understand business requirements and translate them into technical requirements
- A knack for benchmarking and optimization
- Familiarity with code versioning tools such as Git.
What you will do:
- Sourcing for the region (Maharashtra and Gujarat)
- Working closely with business development team and operations team to ensure the client expectations are properly met in terms of time and quality of sourcing
- Building and developing the required team to achieve the targets
- Driving efficiencies to maintain sourcing service levels and expanding margins of the region
- Building and implementing processes to increase the overall efficiency and reliability of the region
- Participating in cross-functional projects for high priority initiatives and bringing process and data- driven focused approach to support the organization's goals
- Driving change management to ensure efficient implementations of any new strategic change
- Collaborating closely with stakeholders like Operations, Finance, Product, Sales and New initiatives with the objective of driving stakeholder success
- Ensuring excellent customer and partner experience
Desired Candidate Profile
What you need to have:- Graduates from Tier 1/2 Engineering colleges/Post Graduate from Tier 1/2 Management colleges with good academic performance
- 4-8 years of frontline Operation/sourcing/channel management experience or P&L Management
- Strong leadership qualities to lead a large geographically spread team
- Ability to manage conflicts and good stakeholder management skills
- Multi-tasking capabilities and inter departmental coordination
- Product first mindset and relevant experience is a useful plus
- Experience in channel management in B2C space will be very useful
Strong knowledge in Power BI (DAX + Power Query + Power BI Service + Power BI
Desktop Visualisations) and Azure Data Storages.
Should have experience in Power BI mobile Dashboards.
Strong knowledge in SQL.
Good knowledge of DWH concepts.
Work as an independent contributor at the client location.
Implementing Access Control and impose required Security.
Candidate must have very good communication skills.
Skill Requirements:
- At least 3 to 9 years experience of using .NET development
- Experience in using ASP.NET or .Net Core for developing Windows, Web applications
- A good understanding of WPF, WCF, XAML, MVVM, MVC, Design Patterns
- A good understanding of T-SQL, MS SQL
- A solid understanding of OOP principles
- A good understanding of N-tier and N-layered architecture
- Strong analytical skills
- Attention to detail
- Experience in working effectively as part of a team
- Good written and verbal communication skills
- Inter-personal skills
- A flexible approach and ability to adapt
- Ability to work under own initiative










