Tech Support Manager

Role : Sales Engineer ( Fresher )

Qualification Required : Diploma / B.E / B.Tech ( Mechanical)

Job Location : Mumbai 

Experience : Fresher ( 0-6months)

Looking for candidates who want to build a career in Sales Engineering role in Elevator / Escalator Manufacturing company

Industry & Sector

A company operating in the building vertical-transportation sector, supplying, installing and servicing elevators, escalators and related mobility solutions for commercial, residential and transit projects across India. We deliver end-to-end vertical mobility systems, technical consulting, tendering and aftermarket support to developers, contractors and facility owners.

Role Overview

We are seeking an Fresher for Sales Engineer (Elevators & Escalators) to drive regional business development, own technical sales engagements, prepare competitive proposals and work closely with engineering and project teams to secure and execute orders.

Role & Responsibilities

Manage the full technical sales cycle for elevators and escalators: prospect, qualify, scope, propose, negotiate and close contracts.

Conduct on-site surveys and load/space assessments; produce accurate technical specifications, BOQs and compliant engineering proposals.

Prepare and submit commercial bids and tender responses; coordinate with estimating and project teams to optimize pricing and delivery timelines.

Collaborate with design, engineering and installation teams to convert customer requirements into feasible solutions and ensure smooth project handover.

Maintain CRM records, update pipeline and sales forecasts; proactively follow up on leads and post-sales service opportunities.

Provide pre-sales technical demonstrations and post-order technical support to customers, ensuring high customer satisfaction and repeat business.

Job Responsibility:

• Ability to effectively pitch Company's offerings in AdTech space among Brands / Advertisers (app companies) and Digital Media Agencies at multiple levels.
• Build and maintain client relationships with both new and existing clients and provide solutions with effective customer satisfaction & business upsell
• Identify and build active sales pipeline to work upon and convert them to achieve a quarterly / half yearly sales target.
• Meet & Exceed Sales / Revenue Target (Quarterly and Half-Yearly)
• Work closely with cross functional teams and use collaborative problem-solving skills.

Job Requirements:

• Minimum 4 years of relevant Sales experience in Digital Ad / AdTech space in US/RU/CA/UK/UAE/SA/JP/KR markets.
• Self-starter with ability to develop/suggest on the spot customized solutions and bag orders.
• Prior earned strong network / contacts among Advertisers (app companies) / Digital Media Agencies
• Knowledge of Mobile App Campaigns Ecosystem (CPI /CPR/ CPT/ CPL/CPC etc)        
• Excellent English Communications skills – written & verbal.

• 3 - 6 Years of Experience in Golang Development
• Understands requirements well and comes up with an efficient design
• Develops complex, well-backed and bug-free products.
• Estimates accurately.
• Takes well-reasoned tech decisions keeping in mind goals and trade-offs
• Become a go-to person in more than one area. Provide technical mentoring to team
• Communicates clearly, gets clarifications, and establishes expectations for all parties
• Helps establish SDLC best practices and high standards of code quality
• Demonstrates excellent problem solving & debugging skills
• Proactively identifies and resolves issues in requirements, design, and code

Ideal Candidate Profile:

• Solid experience in Golang is a must.
• Solid understanding of Apache Products.
• Should have experience in cloud computing (AWS is desired).
• Has an ability to quickly learn and contribute in multiple codebases
• Overcomes roadblocks and requires minimal oversight
• Takes initiatives to fix issues/tech debts before assigned to him/her
• Able to deep dive into the codebase and advise QA of possible regression impact
• Communicates tech decisions through design docs and tech talks
• Has delivered projects with end-to-end accountability
• Keeps track of industry trends and introduces the right tech/ tools for a given job
• Excellent understanding of software engineering practices,
• Design Patterns, Data Structures, Algorithms
• Experience in product-driven organization

Responsibilities

• You will be part of a growing high functional team, responsible for delivering various frontend products to the end-users. Simplifying complex workflow and make it easy for the end-users.
• The team designs and develops various products from - financial apps targeted to invoice users, data-heavy app oriented to operational and support teams, a productivity app for sales teams,
• SDK that will be integrated into third-party apps, etc.
• You will work with business, product, and backend teams to work on new features and products.
• You are expected to drive the products to maximize its business impact and customer delight.
• You are expected to stay on top of tech innovations in the Web development space, experiment them and make suitable suggestions to enhance tech stack. Research and propose software programs that are compatible with future technologies.

• Design and implement Single Page Applications (SPAs) using modern JavaScript frameworks
• Integrating data from various back-end services
• Develop a simple-to-use user interface for a complex product, apply new technologies, best design practices and usability patterns
• Contribute to end-to-end system architecture, working with/as cross-functional teams
• Collaborate with UX teams, product managers and other technical teams to create optimized and delightful user experiences
• Apply expertise of HTML5, bootstrap/foundation CSS frameworks
• Analyze the performance of layers in the frontend, backend and engineer designs/code to solve them
• Work with the product team to build flow and detail out the requirements
• Conversant with development for desktop and mobile browsers and hybrid apps.

• Proven working experience in web programming
• Top-notch programming skills and in-depth knowledge of modern HTML/CSS
• Solid understanding of how web applications work including security, session management, and best development practices
• Working with respectable size Single Page Application (SPA) project
• Expert in MVC like design patterns, modern JavaScript frameworks
• Hands-on experience with network diagnostics, network analytics tools
• Solid CS, OOP/OOD, design patterns
• Good grasp on usability and interaction design
• Track record in large-scale system software development
• Aggressive problem diagnosis and creative problem-solving skills
• Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques

• An​y framework - ReactJS (Must Have), AngularJS, Backbone, Ember, VueJS
• DOM and Virtual DOM understanding
• API Integration. Understanding of session management. 

• Experience with server-side processing such as templating, packaging and delivery
• Some end-to-end system design experience, sensitive to ​ security
• Experience working with webviews on Android and iOS
• Exposure to React Native
• Demonstrated visual design and layout skills
• Design and development of backend REST endpoint applications

 Roles & Responsibilities -

• Build and maintain infrastructure for data retrieval, processing and storage
• Build strong working relationships with international teams
• Be willing and able to adapt to changes in priorities
• Ability to learn and apply new technologies to deliver added business value
• Maintain a strong focus on quality

• Proficient in Python / SQL
• Good understanding of data base management systems
• Experience developing and maintaining systems that handle large amounts of data
• Understanding of Electronic Trading Systems
• Attention to detail and code quality
• Excellent problem solving and analytical skills in a high-pressure environment
• Strong communication skills and an ability to convey ideas and concepts with clarity