Role & Responsibilities
- The successful candidate will be experienced in leading and developing a support team within a product support environment
- This position will oversee the teams active case workload and provide guidance where required with a focus on a high-quality world-class customer experience.
- Oversees top tier customer critical account technical support situations to insure all elements of technical support are progressing to issue resolution. Initiates and facilitates the discussion with customer and respective resolution stakeholders during critical issues. Ensures timely, professional and effective communication with the customer and internal groups from both the technical and management perspectives
- Assists with the maintenance of and compliance with department policies and procedures
- Identifies team and individual training needs and assist in driving the delivery of these training initiatives
- Mentors and coaches Technical Support Engineers, soft skills, case management, technical skills, etc.
- Participates and leads hiring to get the best available talent
Qualification (Knowledge & Skills)
- 6-8 years of Experience in Production Support. Preferably in the BFSI domain.
- Experience of leading L1 & L2 support resources
- Demonstrated ability to develop strong relationships with multiple levels of customer with the ability to obtain a working knowledge in support of their business objectives in relation to the delivery of secure applications and data
- Prior experience working for a global IT vendor in a similar role
- Ability to facilitate and manage cross-team collaboration to solve customer issues working with teams in person and virtually
- Experience serving as a customer advocate able to understand and articulate the needs of the client and deliver on those needs
- Ability to keep calm and cool during critical situations and skilled in handling high profile situations with ease
- Must be motivated by challenges, results driven, and able to recommend multiple solutions for a problem
- Strong negotiation and difficult conversation skills for leading critical discussions and setting customer expectations
- Experience creating concise reports for customers, following customer situations/incidents (Incident reports and RCA)
- Proven ability to prioritize workload
- Ability to share constructive feedback; be able to adapt to and embrace change
Requirements
- Three years bachelor regular degree
- Must have a minimum of 6 years of experience in a technical support environment with 1 - 2 years of people management experience
- Understanding of SLA definitions and tracking.
- Understanding of Support metrics
- Excellent in Customer communication and has a natural flavour for Customer Service
- Good people management skills.
- Good understanding of computer systems, mobile devices, and other tech products
- Hands on experience on On-premise & Cloud deployments
- RHEL/CentOS and Debian/Ubuntu
- NodeJS (PM2 is a plus)
- MongoDB and Oracle , RabbitMQ
- Strong understanding of Networking and TCP/UDP protocols
- AWS (Covers S3)
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Ability to diagnose and troubleshoot basic technical issues
- Bachelor’s degree in Information Technology, Computer Science or relevant field
- Startup experience is a plus

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About us
Astra is a cyber security SaaS company that makes otherwise chaotic pentests a breeze with its one of a kind Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 8300+ security tests. CTOs & CISOs love Astra because it helps them fix vulnerabilities in record time and move from DevOps to DevSecOps with Astra's CI/CD integrations.
Astra is loved by 650+ companies across the globe. In 2023 Astra uncovered 2 million+ vulnerabilities for its customers, saving customers $69M+ in potential losses due to security vulnerabilities.
We've been awarded by the President of France Mr. François Hollande at the La French Tech program and Prime Minister of India Shri Narendra Modi at the Global Conference on Cyber Security. Loom, MamaEarth, Muthoot Finance, Canara Robeco, ScripBox etc. are a few of Astra’s customers.
Role Overview
As an SDE 2 Back-end Engineer at Astra, you will play a crucial role in the development of a new vulnerability scanner from scratch. You will be architecting & engineering a scalable technical solution from the ground-up.
You will have the opportunity to work alongside talented individuals, collaborating to deliver innovative solutions and pushing the boundaries of what's possible in vulnerability scanning. The role requires deep collaboration with the founders, product, engineering & security teams.
Join our team and contribute to the development of a cutting-edge SaaS security platform, where high-quality engineering and continuous learning are at the core of everything we do.
Roles & Responsibilities:
- You will be joining our Vulnerability Scanner team which builds a security engine to identify vulnerabilities in technical infrastructure.
- You will be the technical product owner of the scanner, which would involve managing a lean team of backend engineers to ensure smooth implementation of the technical product roadmap.
- Research about security vulnerabilities, CVEs, and zero-days affecting cloud/web/API infrastructure.
- Work in an agile environment of engineers to architect, design, develop and build our microservice infrastructure.
- You will research, design, code, troubleshoot and support (on-call). What you create is also what you own.
- Writing secure, high quality, modular, testable & well documented code for features outlined in every sprint.
- Design and implement APIs in support of other services with a highly scalable, flexible, and secure backend using GoLang
- Hands-on experience with creating production-ready code & optimizing it by identifying and correcting bottlenecks.
- Driving strict code review standards among the team.
- Ensuring timely delivery of the features/products
- Working with product managers to ensure product delivery status is transparent & the end product always looks like how it was imagined
- Work closely with Security & Product teams in writing vulnerability detection rules, APIs etc.
Required Qualifications & Skills:
- Strong 2-4 years relevant development experience in GoLang
- Experience in building a technical product from idea to production.
- Design and build highly scalable and maintainable systems in Golang
- Expertise in Goroutines and Channels to write efficient code utilizing multi-core CPU optimally
- Must have hands-on experience with managing AWS/Google Cloud infrastructure
- Hands on experience in creating low latency high throughput REST APIs
- Write test suites and maintain code coverage above 80%
- Working knowledge of PostgreSQL, Redis, Kafka
- Good to have experience in Docker, Kubernetes, Kafka
- Good understanding of Data Structures, Algorithms and Operating Systems.
- Understanding of cloud/web security concepts would be an added advantage
What We Offer:
- Adrenalin rush of being a part of a fast-growing company
- Fully remote & agile working environment
- A wholesome opportunity in a fast-paced environment where you get to build things from scratch, improve and influence product design decisions
- Holistic understanding of SaaS and enterprise security business
- Opportunity to engage and collaborate with developers globally
- Experience with security side of things
- Annual trips to beaches or mountains (last one was Chikmangaluru)
- Open and supportive culture
Operations Executive:
- Operations are at the heart of CupShup as we take pride in having a solid network of corporates and associates across the country. Think you’ve got it in you to manage a bunch of chai-crazed co-workers and elite corporates?
The work as an Operations Executive at CupShup involves:
- To plan, manage and execute marketing campaigns in the City.
- Working closely with the City Manager and keeping him/her updated about the proceedings of the campaign and other nitty-gritties.
- Unlocking new partnerships and business by working with the Operations Team and the City Head.
- Optimizing the over-all operational efficiency and being accountable towards the Profit and Loss of the organization.
- Delegation of work along with monitoring and tracking the work of Delivery Team and Operating System.
Skills required as an Operations Executive:
- Minimum experience of 1-2 years with enough knowledge about the know-hows of Operations.
- Good idea of General Management that involves in-house work along with professional collaborations.
- Command over sales and marketing to assist the Team whenever, and wherever required.
- Team Management abilities that involve versatility and flexibility in order to get the work done.
- A hunger for personal growth and over-all development will definitely help you fair well and keep up with the ever-evolving changes of this medium of marketing.
Also, along with this you need to make sure that our Office never runs out of chaispiration—the secret potion that gets our Team working well.
Xfinito is building a portfolio in new product innovation, product contribution and infrastructure goals while providing individuals and teams the freedom to emphasize specific types of work.
Our work focuses on real –world problems that span the breadth of biomedical engineering, embedded systems, computer science, such as machine and deep learning, data mining, natural language processing, hardware and software performance analysis and much more.
JOB ROLE: EMBEDDED SOFTWARE ENGINEER
ROLES AND RESPONSIBILITIES:
- Work with Hardware, Systems and other multi-functional teams and deliver high quality software at fundamental layer of operating system including frameworks, daemons, drivers.
- You need to keep security and performance in mind, enable key features to improve privacy and prevent fraudulence
- The position requires high level thinking to design code solutions along with low level programming and excellent communications and leadership skills, with the ability to work in a fast paced environment.
RESPONSIBILITIES:
- Rich experience of programming on cryptography
- Profound understanding on Operating System concept
- Highly self-motivated and capable of work and finish tasks alone
- Comfortable and adaptable in a fast-paced environment
- Fluent in both oral and written English
- Strong communication and interpersonal skills; excellent judgment
EXPERIENCE:
- We as a team are looking for freshers or young professionals with 0-4 years of experience having a a self-directed, proactive approach to tackling problems and working through impediment and an ability to generate trust and build alliances with co-workers.
Job Profile: Software Development Engineer IV - iOS - StoreFront team
Location: Bangalore | Karnataka
ABOUT THE TEAM & ROLE:
Swiggy's StoreFront Engineering team helps customers enjoy personalized discovery and purchase experience across multiple product lines (Stores, Food, Genie and Instamart). The team is enabling this by developing thoughtfully crafted applications, smart cataloging, relevance-based search & intent-driven merchandising, checkout management solutions, and payment systems.
We are looking for engineers who have hands-on experience in building highly reliable distributed systems and have deep expertise in database design & performance tuning. Knowledge of Machine Learning and other Predictive Modeling techniques will be added strength. Few interesting problems we are solving include:
1. Client-facing Applications
2. Smart Catalog & Category Intelligence
3. Personalized Search & Merchandising experience
4. Payments
5. Pricing
6. Order Management System
At Swiggy, SDE IV(s) play an integral role in owning end-to-end Design/Architecture of complex systems. They co-own the technology vision of the respective team and significantly contribute to the overall success of the team. They partner with the product/business teams to understand the product features and specifications, translate them into high level and low-level design thereby facilitating the team in design and development of mission critical applications.
What qualities are we looking for?
- Hands on experience in mobile application development for at least
- Hands on working experience in Swift
- Experience in multithreaded programming and memory optimization
- Ability to learn and grow in a fast paced setup
- Working knowledge of iOS Architectural Components and Design Patterns
- Very good debugging skills
- Good knowledge in implementing Pixel Perfect designs
- Good in Data Structures and Algorithm
What will you get to do here?
- Coming up with best practices to help the team achieve their technical tasks and continually thrive in improving the technology of the product/team
- Driving the adoption of best practices & regular Participation in code reviews, design reviews, architecture discussions
- Experiment with new & relevant technologies and tools, and drive adoption while measuring yourself on the impact you can create
- Implementation of long term technology vision for your team
- Responsible for complete architecture of your product
- Creating architectures & designs for new solutions around existing/new areas
- Decide technology & tool choices for your team & be responsible for them
We will be willing to offer ESOPs in the future.
Roles and Responsibilities- Will be sole responsibility for all tech realted issues.
We have already built a web application.
-The candidate will be responsible for the backend needs of the company and solely responsible for the project
- The backend languages is Python-Django Framework
-The candidate should have worked on big scalable projects before and shall be able to execute.
- Should be able to complete work on time.-Developer should be willing to learn as the project is multi-functional and dynamic.
1. Installing APIs
2. Design, develop and test features from inception to rollout
3. Write high quality code that is scalable, testable, maintainable and reliable
Only a solid grounding in computer engineering, Unix, data structures and algorithms would enable you to meet this challenge. 7+ years of experience architecting, developing, releasing, and maintaining large-scale big data platforms on AWS or GCP Understanding of how Big Data tech and NoSQL stores like MongoDB, HBase/HDFS, ElasticSearch synergize to power applications in analytics, AI and knowledge graphs Understandingof how data processing models, data location patterns, disk IO, network IO, shuffling affect large scale text processing - feature extraction, searching etc Expertise with a variety of data processing systems, including streaming, event, and batch (Spark, Hadoop/MapReduce) 5+ years proficiency in configuring and deploying applications on Linux-based systems 5+ years of experience Spark - especially Pyspark for transforming large non-structured text data, creating highly optimized pipelines Experience with RDBMS, ETL techniques and frameworks (Sqoop, Flume) and big data querying tools (Pig, Hive) Stickler of world class best practices, uncompromising on the quality of engineering, understand standards and reference architectures and deep in Unix philosophy with appreciation of big data design patterns, orthogonal code design and functional computation models |
Job Description:
We are looking for talented Technical Managers to be part of the Product Engineering team. The candidate should have good experience with Java/J2ee based technologies and will be responsible for delivering features that are meaningful to the customer and consistent with the product vision through the management of a cross-functional team. The person will also contribute to the team as a servant leader and ensure that the team has everything needed to be successful.
Technical Competencies
- Strong Java/J2EE development experience with demonstrated ability to develop and troubleshoot large mission applications & Software Products
- Experience on exception handling, correct use of data structures, multi-threaded programming, memory management and application tuning
- Excellent exposure in Object Oriented Design skills using Java/J2ee along with:
- Core Java Language (Collections, Concurrency/Multithreading)
- JDBC concepts (connection pooling, statement, result set)
- Web Technologies (Struts/Struts 2, Spring (IOP, MVC, AOP), Hibernate, JSP, Web services)
- Database optimization and profiling
- Core/JEE/Integration Design patterns/UML
- Should have experience in Unit Testing
- Good hands on experience with RDBMS like MySQL/Oracle with ability to write SQL Queries/Stored Procedures/Triggers/Joins/View etc
- Practical application of software product development standards and methodologies including Agile, XP, Kanban, RUP and UML
- Ability to apply design patterns consistently and also accurate when building per design requirements
- Good experience in source control, unit testing, code verification, documentation, automated build, continuous integration, metrics, and code reviews.
- Demonstrated problem solving, analytic and troubleshooting skills.
- Strong written and oral communication skills are required to effectively engage internal stakeholders and their technical representatives.
Responsibilities:
- Manages the team in producing working software each iteration in accordance with the team’s commitments
- Facilitates planning sessions, team meetings, and other “rituals,” such as the daily standup, iteration planning, iteration kickoff, iteration review, and retrospectives
- Ensures that the backlog of work for the team is well-defined with respect to scope, clarity of requirements, and acceptance criteria
- Helps remove roadblocks to delivery success.
- Helps the team follow its defined process, and leads process improvement efforts
- Understands the client’s business strategy and objectives as it relates to the product being developed; ensures that the client’s expectations are met or exceeded.
- Oversees the completion of stories, ensuring that the team understands what “Done” means for each story.
- Interfaces between the team and the customer
- Communicates effectively within the team and with all stakeholders by providing high-quality visibility into planned and actual deliverables.
- Is a model developer, with sharp coding skills and a passion for excellence
- Participates in design and coding activities, and helps with requirements, analysis, and testing as needed
- Ensures that the architecture of the product is sound
- Ensures product quality through effective monitoring of quality trends, test automation, defect tracking and root cause analysis.
- Assures that all production deliveries meet acceptance, operational, and quality criteria
- Develops camaraderie and strong collaboration across both the 3Pillar team and client team,
- Actively demonstrates and teaches strong consulting skills to teammates,
- Understands the full set of product development capabilities and speaks to them holistically,
- Proactively develops a deep "trusted advisor" relationship with the primary buyer,
- Assists in developing strategies to take advantage of opportunities within the account and works collaboratively with the Client Partner to execute them
Benefits
- A competitive annual salary based on experience and market demands
- Flexi-timings
- Medical insurance with the option to purchase a premium plan or HSA option for your entire family
- In-house Food & Refreshments
- Regular Health check-up camps arranged by the company
- Recreational activities
- Business casual atmosphere
OMIC is a healthcare technology company focused on patient management and treatment outcomes. Our primary objective is to help healthcare providers and patients with the necessary tools to digitize and organize their healthcare data to propagate data driven decisions for better health outcomes.
Technical Sales engineers sell complex technological products or services to healthcare providers. They must have extensive knowledge of the products- parts and functions and must understand the processes that make these products work.
Skills :
Sound understanding of the healthcare industry dynamics ; Strong verbal and non-verbal communication ;Sales oriented personality ; Critical thinking; Articulate in medical and non-medical terminology ; Fluency in English or Hindi or Regional languages
Job Description:
Knowledge:
Technical understanding of product potential + Product Market fit + Marketing Potential
User Understanding:
Requirement gathering + Identifying pain areas + Prospect-Market fit + Market dynamics
Converting:
Technical presentation of product + Mapping user workflow with product workflow
Maximizing potential:
Mapping pain areas to future roadmap of product + Identifying Partners for mass market penetration + Outreach programs through events and conferences
Team Player:
Knowledge transfer to Functional consultants + Reporting on outreach outcomes + Processes oriented with a focus on sales intelligence through feedback + Working with departments to maximize efficiency of processes.
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