Role & Responsibilities
- The successful candidate will be experienced in leading and developing a support team within a product support environment
- This position will oversee the teams active case workload and provide guidance where required with a focus on a high-quality world-class customer experience.
- Oversees top tier customer critical account technical support situations to insure all elements of technical support are progressing to issue resolution. Initiates and facilitates the discussion with customer and respective resolution stakeholders during critical issues. Ensures timely, professional and effective communication with the customer and internal groups from both the technical and management perspectives
- Assists with the maintenance of and compliance with department policies and procedures
- Identifies team and individual training needs and assist in driving the delivery of these training initiatives
- Mentors and coaches Technical Support Engineers, soft skills, case management, technical skills, etc.
- Participates and leads hiring to get the best available talent
Qualification (Knowledge & Skills)
- 6-8 years of Experience in Production Support. Preferably in the BFSI domain.
- Experience of leading L1 & L2 support resources
- Demonstrated ability to develop strong relationships with multiple levels of customer with the ability to obtain a working knowledge in support of their business objectives in relation to the delivery of secure applications and data
- Prior experience working for a global IT vendor in a similar role
- Ability to facilitate and manage cross-team collaboration to solve customer issues working with teams in person and virtually
- Experience serving as a customer advocate able to understand and articulate the needs of the client and deliver on those needs
- Ability to keep calm and cool during critical situations and skilled in handling high profile situations with ease
- Must be motivated by challenges, results driven, and able to recommend multiple solutions for a problem
- Strong negotiation and difficult conversation skills for leading critical discussions and setting customer expectations
- Experience creating concise reports for customers, following customer situations/incidents (Incident reports and RCA)
- Proven ability to prioritize workload
- Ability to share constructive feedback; be able to adapt to and embrace change
Requirements
- Three years bachelor regular degree
- Must have a minimum of 6 years of experience in a technical support environment with 1 - 2 years of people management experience
- Understanding of SLA definitions and tracking.
- Understanding of Support metrics
- Excellent in Customer communication and has a natural flavour for Customer Service
- Good people management skills.
- Good understanding of computer systems, mobile devices, and other tech products
- Hands on experience on On-premise & Cloud deployments
- RHEL/CentOS and Debian/Ubuntu
- NodeJS (PM2 is a plus)
- MongoDB and Oracle , RabbitMQ
- Strong understanding of Networking and TCP/UDP protocols
- AWS (Covers S3)
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Ability to diagnose and troubleshoot basic technical issues
- Bachelor’s degree in Information Technology, Computer Science or relevant field
- Startup experience is a plus

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Company Description
YoHo is a startup company in interiors located in Bengaluru. Our designers work round the clock innovating and researching in designs that reflect our creativity and make your home a beautiful place to live. Our aim is to provide clients with a great interior that is affordable and durable. We aspire to grow to 100 employees with three Experience centers across Bengaluru in a year's time, and expand to multiple cities thereafter.
Role Description
This is a full-time role for an Interior Designer/ Designer sales associate, located on-site in Bengaluru. The candidate will be responsible for designing and implementing creative solutions for interiors, working with clients to identify and define their needs, creating designs, and coordinating with contractors and vendors. The candidate for this role must be able to assess client needs, develop design concepts, collaborate with sales team to provide consultations, provide exceptional customer experience and service to clients.
MUST HAVE: 2-5 years of relevant experience in residential and commercial interior design and sales
Qualifications
Bachelor's degree in interior design, architecture or a related field
2-5 years of relevant experience in residential and commercial interior design and sales
Expertise in AutoCAD, SketchUp, Adobe Creative Suite, and Microsoft Office
Experience with sales, negotiating with clients, and managing projects from inception to completion
Strong client-facing and communication skills with attention to detail
Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously
Willingness to learn and adapt to changes in design trends and advancements


- Experience in mobile application development
- Experience in Objective C, Swift, XCode, etc
- Experience in developing/programming mobile apps on iOS platform
- Experience in lead development of IOS development
- Strong CS fundamentals,

About Rocketlane
Rockeltane is a fast-growing SaaS startup in the customer onboarding category and has raised $21M in capital (https://twitter.com/RocketlaneHQ/status/1483821563195850753">we rapped about it!) from global VCs such as 8VC, Nexus Venture Partners, Matrix Partners India, and super angels like Gokul Rajaram and Girish Mathrubootham.
Thanks to the rapid early traction and customer love the product has garnered globally from the likes of LinkSquares, AppCues, ContractPodAI, Chargebee, parcelLab, etc., we have been recognized as a Leader in the Client Onboarding category on G2 within six months of product launch.
With a mission to deliver chaos-free, consistent, accelerated, and delightful customer journeys through its purpose-built software the company was founded in April 2020 by second-time entrepreneur trio - Srikrishnan, Vignesh, and Deepak. Previously, the trio built a successful in-app messaging startup that was acquired by Freshworks (NASDAQ: FRSH) in 2015.
Rocketlane became the https://www.producthunt.com/posts/rocketlane"> #1 Product of the Day on Product Hunt on the day we launched it. We are now building a global and diverse workplace that will empower passionate problem-solvers to innovate, collaborate, do their best work, and see the next phase of hyper-growth together!
What’s the opportunity?
Are you a front-end developer looking to fast-track your learning and growth? Have you looked at world class products like Asana, Notion, or Airtable, and felt “I wish I were part of the early team that built these products”?
At Rocketlane, we’re a team that has previously built and rolled out globally successful SaaS products used by tens of thousands of customers. We’re laser focused on delivering a world class new product again, and looking for an ambitious front-end engineer to join our existing team of 9 engineers.
If it excites you to think of a fast paced start-up environment, building something big from scratch, breaking down new problems, creating well structured UI components, executing on pixel perfect design, paying great attention to every little interaction detail, and doing demos of your work every Friday with a happy and passionate team, then this is the right opportunity for you.
Some of the tech problems you get to work-on as a front-end developer would include building real-time collaboration experiences across our product, building live document editing and modern spreadsheet experiences from scratch, creating flexible new Kanban-style views of work tasks, and crafting cool new UI components and interactions that we will use across our product.
About you:
- Knowledge in the following areas
- React
- SPA Framework patterns
- Hands-on experience in HTML, CSS, SASS & Object Oriented Javascript
- Worked with features provided by browsers (Caching / Storage / Compatibility etc )
Nice to have:
- Familiarity with AWS
- Experience with startups or early stage teams
- Knowledge of module bundlers like Webpack
What’s in it for me?
- Great opportunity: Rocketlane genuinely cares about everyone we hire. You’ll learn new things and grow no matter how experienced you are; you will be working with founders who have more than three decades of collective experience in building significant B2B SaaS startups.
- Great team: Work with a world-class, high-velocity team that truly embodies the values of empathy, curiosity, and customer-centricity. Check out thehttps://www.linkedin.com/feed/hashtag/?keywords=rocketlane_meet_the_team"> MTT(Meet The Team) videos on our LinkedIn.
- Great culture: An open, fun, and exciting startup culture that empowers its people to champion big problems with the freedom to think and innovate.
- Growth: You could easily and quickly transition into other roles you might like.
- Impact: You get to be part of a global, passionate team in a fast-paced and growth-oriented environment. The team has a work philosophy of being high on ambition, ownership, and a bias for action.
- Monetary rewards and benefits: Competitive salary, flexible leave policy, and more!

Job Title: Demo sales associate (DSA) - Inside Sales Location: Koramangala, Bangalore (Work from Office) Employment type: Permanent Incentives structure: Weekly (Every Friday) Salary : 7.4Lac per annum ( (5 LPA fixed + 2.4 LPA variable) Working Days: 6 days (Tuesday -Sunday) Experience:- 0-1yrs Mondays weekoff
JOB DESCRIPTION
This is an individual contributor role in a high performance target-driven sales environment that emphasizes on selling unique programs designed for children in ages 6-14 years. Your role will start with contacting parents over the phone and convincing them to enrol their children to WizKlub programs. Candidates should be willing to talk to 60-70 customers everyday over the phone - video calling pitching WizKlub programs and regular sales follow-ups to drive admissions / sales. Candidates will be taking up revenue responsibility to drive 5-7 lakh revenue (Sales) per month. Prefer candidates who have worked on revenue targets in the earlier organizations. Should be working 6 days a week, Mondays week-off. Should be able to build rapport with customers (Parents) by understanding Customer profile & problems to explain the implication of ineffective learning methods and explain the benefits of WizKlub programs.
- DevOps Pre Sales Consultant
Ashnik
Established in 2009, Ashnik is a leading open source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.
For more details, kindly visit www.ashnik.com
THE POSITION Ashnik is looking for experienced technology consultant to work in DevOps team in sales function. The primary area of focus will be Microservices, CI/CD pipeline, Docker, Kubernetes, containerization and container security. A person in this role will be responsible for leading technical discussions with customers and partners and helping them arrive at final solution
RESPONSIBILITIES
- Own pre-sales or sales engineering responsibility to design, present, deliver technical solution
- Be the point of contact for all technical queries for Sales team and partners
- Build full-fledged solution proposals with details of implementation and scope of work for customers
- Contribute in technical writings through blogs, whitepapers, solution demos
- Make presentations at events and participate in events.
- Conduct customer workshops to educate them about features in Docker Enterprise Edition
- Coordinate technical escalations with principal vendor
- Get an understanding of various other components and considerations involved in the areas mentioned above
- Be able to articulate value of technology vendor’s products that Ashnik is partnering with eg. Docker, Sysdig, Hashicorp, Ansible, Jenkins etc.
- Work with partners and sales team for responding to RFPs and tender
QUALIFICATION AND EXPERIENCE
- Engineering or equivalent degree
- Must have at least 8 years of experience in IT industry designing and delivering solutions
- Must have at least 3 years of hand-on experience of Linux and Operating system
- Must have at least 3 years of experience of working in an environment with highly virtualized or cloud based infrastructure
- Must have at least 2 years hands on experience in CI/CD pipeline, micro-services, containerization and kubernetes
- Though coding is not needed in this role, the person should have ability to understand and debug code if required
- Should be able to explain complex solution in simpler ways
· Should be ready to travel 20-40% in a month - Should be able to engage with customers to understand the fundamental/driving requirement
DESIRED SKILLS
- Past experience of working with Docker and/or Kubernetes at Scale
- Past experience of working in a DevOps team
- Prior experience in Pre-sales role
Salary: upto 20L
Location: Mumbai
• Drive revenue growth through marketing channels
• Work with Inside sales team to deliver consistent business growth
• Enhance the web properties of the company while ensuring optimum SEO and SEM effort towards discoverability
• Set up a social media strategy for the brand with a disproportionate effort towards developing a compelling LinkedIn presence and outreach
• Would be responsible for ensuring sustained thought leadership for the company in the performance engineering category by creating a strong content management engine
• Plan and deliver successful webinars every quarter
• Drive Video Marketing - Solution / Products showcase, Demo, Testimonial and Case Studies
• Create customer presentations and contribute in building key proposals Build Community/s
• Branding / Messaging: Define and refine messaging for the ICP
• Generate value through Event marketing
• Would be expected to lead all communication effort including internal communication, public relations and analyst relations.


We're looking for an experienced and mature engineer (2-6 yrs experience), who wants to build incredible products while shaping the architecture, tools, and engineering culture of our company
Responsibilities:
- Architect and build our native Android application using Java or Kotlin.
- Set up our backend using either the MEAN (Mongo, Node) or Django stack.
- Collaborate with the design team on feasibility and design reviews.
- Set up DevOps processes - CI/CD and release management.
- Hire an additional backend engineer to scale the application based on requirements.
Requirements:
- You possess strong computer science fundamentals.
- You have native Android application development skills - with Java/Kotlin as a framework.
- You have strong knowledge of Android UI design principles, patterns, and best practices.
- You have built backends for mobile applications - using the MEAN or Django stack.
- You have some mobile app projects that are worthy of public view (Play Store, Github).
- You like discussing a plan upfront, welcome open collaboration and are an excellent verbal and written communicator.
- We’re a fast-paced environment so while we value robustness, we also hope for speed. You’ll hop from project to project and should be a self-starter.
- You are open to learning new stuff (important).
- You are humble, kind, and are open to feedback (important)

About the company:
SurveySensum is an AI-Enabled Customer Experience Management Platform (SAAS) that collects customer feedback in real-time and offers actionable insights for improved business decisions. We specialize in Customer Experience and our vision is to make customer research accessible and affordable to all the SME’s and help them make better business decisions backed by data thereby reducing the chances of failure.
We have our offices in Jakarta, Singapore and India and currently hiring for Gurgaon location.
Till last year we were doing business only in Asia and 6 months back launched SurveySensum in North America. Vision for next 5 years is to capture North America and Europe.
Roles and Responsibilities:
- Design, development and test of new features/customer problems and make them live on the platform.
- Own modules/Product features assigned
- Responsible for regular communication with others involved in the development process
- Provide support and fix bugs when customers encounter a problem while working with features you developed.
Required Technical Skills:
- 2-3 years of software development experience
- Proficient in C#.Net, Angular2+, typescript
- Familiarity with Relational Databases and SQL
- Experience with Web services development (REST)
- Hands on experience with calling APIs
What’s in it for you?
- Technically, you will be a part of designing a multi-tenant system which every software developer desires to.
- You will learn how to build a scalable solution that can serve millions of users.
- Apart from the technical skills, you will learn to how to get more signups, how to increase company’s revenue and how to optimize operations.
- We believe in making employees future entrepreneurs, you will learn the skills to experiment, take risks and take the business forward.
Our Culture:
It’s easier to say good things about our own culture, but if you really want to know, call the people who have left the organization in the last 3 years or call people who have joined 4-5 months back.
They will tell you the real culture. One thing we would I would like to say, we work hard and part even harder.
And you’re right fit, if you are not afraid of taking challenges, you want to own things by yourself, you want to work on real customer problems and at the end of the day enjoy what you do.

- 2-5 experience of working with SPA
- Highly skilled at front-end engineering using Object-Oriented JavaScript (ES5, ES6), various JavaScript libraries and frameworks (ReactJS), HTML and CSS
- Experience with Asynchronous and Futures (Promises) Design Patterns
- Proficient understanding of code versioning tools, such as Git
- Experience in developing Large-scale, Single-Page Applications (SPAs) and Unit Testing
- Good understanding of browser rendering behavior and performance
- Proficient understanding of cross-browser compatibility issues and ways to work around such issues
Good to have: Optional
- Working with Secure APIs using JWT/OAUTH

