Role & Responsibilities
- The successful candidate will be experienced in leading and developing a support team within a product support environment
- This position will oversee the teams active case workload and provide guidance where required with a focus on a high-quality world-class customer experience.
- Oversees top tier customer critical account technical support situations to insure all elements of technical support are progressing to issue resolution. Initiates and facilitates the discussion with customer and respective resolution stakeholders during critical issues. Ensures timely, professional and effective communication with the customer and internal groups from both the technical and management perspectives
- Assists with the maintenance of and compliance with department policies and procedures
- Identifies team and individual training needs and assist in driving the delivery of these training initiatives
- Mentors and coaches Technical Support Engineers, soft skills, case management, technical skills, etc.
- Participates and leads hiring to get the best available talent
Qualification (Knowledge & Skills)
- 6-8 years of Experience in Production Support. Preferably in the BFSI domain.
- Experience of leading L1 & L2 support resources
- Demonstrated ability to develop strong relationships with multiple levels of customer with the ability to obtain a working knowledge in support of their business objectives in relation to the delivery of secure applications and data
- Prior experience working for a global IT vendor in a similar role
- Ability to facilitate and manage cross-team collaboration to solve customer issues working with teams in person and virtually
- Experience serving as a customer advocate able to understand and articulate the needs of the client and deliver on those needs
- Ability to keep calm and cool during critical situations and skilled in handling high profile situations with ease
- Must be motivated by challenges, results driven, and able to recommend multiple solutions for a problem
- Strong negotiation and difficult conversation skills for leading critical discussions and setting customer expectations
- Experience creating concise reports for customers, following customer situations/incidents (Incident reports and RCA)
- Proven ability to prioritize workload
- Ability to share constructive feedback; be able to adapt to and embrace change
Requirements
- Three years bachelor regular degree
- Must have a minimum of 6 years of experience in a technical support environment with 1 - 2 years of people management experience
- Understanding of SLA definitions and tracking.
- Understanding of Support metrics
- Excellent in Customer communication and has a natural flavour for Customer Service
- Good people management skills.
- Good understanding of computer systems, mobile devices, and other tech products
- Hands on experience on On-premise & Cloud deployments
- RHEL/CentOS and Debian/Ubuntu
- NodeJS (PM2 is a plus)
- MongoDB and Oracle , RabbitMQ
- Strong understanding of Networking and TCP/UDP protocols
- AWS (Covers S3)
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Ability to diagnose and troubleshoot basic technical issues
- Bachelor’s degree in Information Technology, Computer Science or relevant field
- Startup experience is a plus
Subodh Popalwar
Software Engineer, Memorres
About Skandhanshi Infra Projects
About
Connect with the team
Company social profiles
Similar jobs
Personal Assistant-Manesar, Haryana
Responsibilities:
1. Coordinate and manage the managing director’s schedule, including meetings, appointments,
and travel arrangements.
2. EXCELLENT FOLLOW UP SKILLS.
3. Manage and prioritize incoming communications, including emails, phone calls, and mail.
4. Organize and coordinate meetings and work, conferences, and events, both internally and
externally.
5. Prepare meeting agendas, materials, and follow-up on action items.
6. Track and manage expenses, ensuring accurate and timely submission of expense reports.
7. Collaborate with other administrative staff to ensure seamless office operations.
4. Ability to take notes, Strong communication skills, both written and verbal.
5. Flexibility to adapt to changing priorities and work in a fast-paced environment
Flutter Mobile App Developer
Experience Level: 1+ Years
Job Description:
We are seeking a talented Flutter Mobile App Developer with 1+ years of experience in Android mobile app development. If you are passionate about Flutter and possess the skills and knowledge outlined below, we encourage you to apply and be part of our innovative team.
Responsibilities:
- Develop and maintain mobile applications using Flutter.
- Showcase proficiency in Flutter development.
- Implement the MVVM architectural pattern to ensure clean and scalable code.
- Work with API and local data to deliver robust app functionality.
- Stay updated on all the latest Flutter widgets and their usage.
- Apply BLOC design patterns for efficient state management.
- Understand the Flutter app lifecycle and its intricacies.
- Familiarity with cloud messaging APIs and push notifications for both Android and iOS.
- Have experience in successfully submitting Android apps to the Google Play Store.
- Have experience in iOS app submission in the Apple App Store.
- Ensure the performance, quality, and responsiveness of mobile applications.
We are seeking an experienced and certified MongoDB Developer to join our dynamic team. The ideal candidate will have 5-10 years of hands-on experience in MongoDB development and a deep understanding of database design, optimization, and management. This role involves working closely with our development team to design and implement scalable, high-performance database solutions. Certification is mandatory.
Vue.js
AngularJS (1.x)
Angular (2+)
React.js
JavascriptWe are looking for a PHP + Laravel Developer responsible for managing back-end services and the interchange of data between the different cloud applications across all verticals. Your primary focus will be the development of all server-side logic, definition, and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end .
Why join Kesari Awayddings?
We are super aggressive and believe in a strong vision. We love building products that solve real problems and you get to write code across multiple technologies and do actual stuff. We are reimagining and reengineering the Destination wedding Industry & its ecosystem through intelligent and innovative technology.
Responsibilities: • Build efficient, testable, and reusable PHP and NodeJS modules • Solve complex performance problems and architectural challenges • Integration of data storage solutions (AWS S3, Redis, Memcache) • Architecting NodeJS-based scalable microservices. • AWS deployment, CI-CD pipelining. • Designing and developing APIs.
Skills & Knowledge:
Minimum 2 years of experience is mandatory - Strong knowledge of PHP web frameworks (Laravel) - Understanding of MVC design patterns - Basic understanding of HTML5, and CSS3 - Knowledge of object-oriented PHP programming - Knowledge of JS frameworks like ES6 Express and GraphQL - Understanding fundamental design principles behind a scalable application. - User authentication and authorization between multiple systems, servers, and environments. - Familiarity with limitations of PHP as a platform and its workarounds - Creating database schemas that represent and support business processes - Knowledge of SQL, MySQL, MongoDB or similar database management systemExposure to or experience with AWS- ElasticBeanStalk, Load Balancer, S3, EC2, Git/ Bitbucket/Jira/Jenkins, etc - Optional - Familiarity with JavaScript frameworks such as Vue JS or React is a plus
What’s in it for you? • Opportunity to be a part of the core team, working closely with founding team members • The steep learning curve with great exposure to all the aspects of start-ups • A performance-based environment with no limits to career growth and personal development • An opportunity to collaborate with a team of like-minded, smart, creative people who execute and get things done. • Platform to fulfil your entrepreneurship dream and a chance to witness the exponential growth of a company • ESOPS discussion can happen depending on the performance
The Job location is Pune If you’re passionate about web platforms and translating code into user-friendly products, we would like to meet you.
Your LinkedIn Profile link Your GitHub link Any stackoverflow contribution is a plus Projects you have developed so far, along with links and reference
NodeJS (Node.js)
MongoDB
ExpressShould have hands-on experience in the following:
- Hands on experience in designing and developing applications using NodeJS and have at least 3 - 4
- years’ experience on the same.
- Should have excellent in-depth knowledge on Nodejs and Mongo DB.
- Working knowledge of RESTful web services.
- Basic understanding of front-end technologies, such as HTML5, and CSS3.
- Integration of user-facing elements developed by front-end developers with server side logic
- Design and implementation of low-latency, high-availability, and performant applications
- Proficient understanding of code versioning tools, such as Git
- Good communication skills.
- Experience in working effectively within a team.
NodeJS (Node.js)
Amazon Web Services (AWS)Founded by two MDI alumnus, it is a student centric and personalised learning platform that delivers enjoyable learning content as per the state boards. This ed-tech provides a solution which is easy to use, lets students enjoy learning, makes life easy for a teacher and delivers learning in the language that students are most comfortable. The organisation has worked in 14 states across India and awarded Google India under "Impacting Change through Digital".
- Taking ownership of the current web based reporting backends of our current solutions/ apps and developing/ stabilizing/ scaling them further as per product plans
- Ensuring development and ongoing growth of a web based content management engine as the central node of our apps and tablet based learning products.
- Licensing, Encryption, Reporting & Analytics for all our products have to be integrated into a single user and licensing management backend.
Desired Candidate Profile
What you need to have:
- Deep and Practical experience with Node. JS (primary work component), Firebase, AWS/ Heroku, SQL/ NoSQL Databases with Server side integration.
- 2-3 years of deep hands-on experience with web based solutions, backend development and web development in the above mentioned tech.
- Should have worked on a web based backend in Node.JS for preferably an android app based solution which had scaled to a large number of users.
- Developed, managed and scaled usage/ analytics and reporting of end user based solutions.
- Should have developed and managed APIs.
- Should have practical experience of integrating and managing online payment systems.
- Built and managed online learning platforms with login, video security, online payment and reports.
Data Science
Python
R Programming• Help build a Data Science team which will be engaged in researching, designing,
implementing, and deploying full-stack scalable data analytics vision and machine learning
solutions to challenge various business issues.
• Modelling complex algorithms, discovering insights and identifying business
opportunities through the use of algorithmic, statistical, visualization, and mining techniques
• Translates business requirements into quick prototypes and enable the
development of big data capabilities driving business outcomes
• Responsible for data governance and defining data collection and collation
guidelines.
• Must be able to advice, guide and train other junior data engineers in their job.
Must Have:
• 4+ experience in a leadership role as a Data Scientist
• Preferably from retail, Manufacturing, Healthcare industry(not mandatory)
• Willing to work from scratch and build up a team of Data Scientists
• Open for taking up the challenges with end to end ownership
• Confident with excellent communication skills along with a good decision maker
engineering aspects of his/her team.
• Able to define and execute the engineering plans for the areas under his/her ownership.
• Drive engineering best practices for the team.
• Define, implement and maintain the hygiene of the production systems (both engineering
and processes) for the areas under his/her ownership.
• Responsible for the health of the business directly owned by the team.
• Challenging business & product on outcomes, channelize feedback into execution, and
be accountable for engineering outputs
• Hiring, mentoring and retaining a best-of-class engineering team.
• Responsible for all stakeholder management including but not limited to business,
product, operations, and clients/vendors
.NETAngularJS (1.x)
Responsibilities:
- Thorough understanding of Reconciliation and hands on development experience on Intellimatch 9.2.7 or higher version
- Comprehensive understanding of SDLC in developing new Reconciliations in IntelliMatch. Involvement across all stages of Software Development life cycle (SDLC) including business requirement analysis, data mapping, validate data against requirement, build, unit testing, peer reviews, systems integration and user acceptance testing.
- Analyze & develop Test Strategies, design Test Plans, & generate and execute Test Cases.
- Should be able to perform enhancements, whereby need to analyze existing set-up and understand the requirement by performing proper impact analysis, provide estimate and deliver quality code.
- Independent player should be able to liaise with different team to re-solve/get dependencies on time. Should be able to for-see issue/risk and intimate the same to team lead / project manager.
- Should be able to guide support team.
- Deep knowledge on IntelliMatch Database linkage and functionalities is necessary for timely resolution of user queries.
- Propose improvements related to the development and support activity.
- Develop stored procedures to build reports for the end users using SQL 2016
Follow CutshortSubodh Popalwar
Software Engineer, Memorres