Role & Responsibilities
- The successful candidate will be experienced in leading and developing a support team within a product support environment
- This position will oversee the teams active case workload and provide guidance where required with a focus on a high-quality world-class customer experience.
- Oversees top tier customer critical account technical support situations to insure all elements of technical support are progressing to issue resolution. Initiates and facilitates the discussion with customer and respective resolution stakeholders during critical issues. Ensures timely, professional and effective communication with the customer and internal groups from both the technical and management perspectives
- Assists with the maintenance of and compliance with department policies and procedures
- Identifies team and individual training needs and assist in driving the delivery of these training initiatives
- Mentors and coaches Technical Support Engineers, soft skills, case management, technical skills, etc.
- Participates and leads hiring to get the best available talent
Qualification (Knowledge & Skills)
- 6-8 years of Experience in Production Support. Preferably in the BFSI domain.
- Experience of leading L1 & L2 support resources
- Demonstrated ability to develop strong relationships with multiple levels of customer with the ability to obtain a working knowledge in support of their business objectives in relation to the delivery of secure applications and data
- Prior experience working for a global IT vendor in a similar role
- Ability to facilitate and manage cross-team collaboration to solve customer issues working with teams in person and virtually
- Experience serving as a customer advocate able to understand and articulate the needs of the client and deliver on those needs
- Ability to keep calm and cool during critical situations and skilled in handling high profile situations with ease
- Must be motivated by challenges, results driven, and able to recommend multiple solutions for a problem
- Strong negotiation and difficult conversation skills for leading critical discussions and setting customer expectations
- Experience creating concise reports for customers, following customer situations/incidents (Incident reports and RCA)
- Proven ability to prioritize workload
- Ability to share constructive feedback; be able to adapt to and embrace change
Requirements
- Three years bachelor regular degree
- Must have a minimum of 6 years of experience in a technical support environment with 1 - 2 years of people management experience
- Understanding of SLA definitions and tracking.
- Understanding of Support metrics
- Excellent in Customer communication and has a natural flavour for Customer Service
- Good people management skills.
- Good understanding of computer systems, mobile devices, and other tech products
- Hands on experience on On-premise & Cloud deployments
- RHEL/CentOS and Debian/Ubuntu
- NodeJS (PM2 is a plus)
- MongoDB and Oracle , RabbitMQ
- Strong understanding of Networking and TCP/UDP protocols
- AWS (Covers S3)
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Ability to diagnose and troubleshoot basic technical issues
- Bachelor’s degree in Information Technology, Computer Science or relevant field
- Startup experience is a plus
Shubham Vishwakarma
Full Stack Developer - Averlon
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Candidate must have Deep understanding of Gujarati digital culture, trends, memes, and Gujarati cinema.
Candidate should be Fluent in Gujarati (written and spoken) with strong command over cultural nuances and local slang.
Candidate should have 3 to 6 years of hands-on experience in Heavy social media content creation or digital content roles
Must have direct experience owning end-to-end social media execution (ideation → creation → posting → analysis)
Proven ability to independently create high-quality social content (reels, memes, carousels, short videos)
Must be a full-stack creator – capable of ideation, writing, designing, video editing, and publishing without external dependency
Hands-on experience using AI tools such as ChatGPT, Midjourney, Runway, Pika, CapCut, or similar
Strong working knowledge of Instagram, Facebook, and YouTube publishing and analytics
Proven track record of driving engagement and community interaction, not just posting content
Mandatory portfolio showcasing original Gujarati content created by the candidate.
Job description:
Location: Bangalore
Work Days: Either Tuesday to Sunday or Wednesday to Monday
Work Hours: 10:00 AM – 7:00 PM
Language Requirement: English communication is mandatory
Experience: Minimum 1+ years in a calling role
Cab Facility: Provided after 7:30 PM (for women only)
Role Summary
We are seeking dynamic and motivated individuals to join our Sales & Marketing team as Property Specialists. In this role, you will be the first point of contact for potential clients, creating a strong first impression and helping them navigate the buying and selling process. This position offers a mix of office and on-site work, giving you the opportunity to collaborate closely with the Sales team and support client visits.
Key Responsibilities
- Call and engage with a specific number of qualified leads per month for property buying and selling.
- Communicate with property owners to understand their requirements.
- Virtually showcase apartments to prospective buyers and assist the Sales team in closing deals.
- Maintain accurate and timely data entry in the CRM system.
- Generate dashboards and reports from CRM for stakeholders.
- Build and maintain a database of potential and current sellers/buyers.
- Coordinate with Operations team for home inspections.
- Explain and demonstrate property features to clients.
- Stay updated on competing products and services in the market.
- Work towards achieving monthly sales targets with the Sales and BD team.
What We’re Looking For
- 1–4 years of experience in a calling or customer-facing role (real estate experience preferred but not mandatory).
- Strong communication skills in English (knowledge of an additional Indian language is a plus).
- Organisational and multitasking skills with attention to detail.
- Enthusiasm to learn and adapt to CRM systems for reporting and record maintenance.
- Ability to thrive in a fast-paced, target-driven environment.
- Willingness to work on weekends (as they are peak days in real estate).
- Positive, collaborative, and motivated mindset.
Why Join Us?
- Exciting opportunity in a fast-growing real estate sector.
- Exposure to both office and on-site sales activities.
- Supportive work environment with learning opportunities.
- Cab service available for women employees post 7:30 PM.
Job Type: Full-time
Work Schedule: 6 days a week (weekends working, 1 weekday off)
Job Types: Full-time, Permanent
Application Question(s):
- Are you comfotable to work on week ends( one day in a week off)
Experience:
- Pre-sales: 2 years (Required)
Language:
- English (Required)
Location:
- Bengaluru, Karnataka (Required)
Willingness to travel:
- 75% (Required)
Work Location: In person
Google BigQuery Engineer
Job Description Title : Google Big Query
Location : Navi Mumbai Experience : 4-7 Years
Roles & Responsibilities :
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work-related problems.
- Collaborate with cross-functional teams to analyze business requirements and design application solutions.
- Develop and maintain high-quality applications using Google BigQuery.
- Troubleshoot and debug application issues to ensure optimal performance and functionality.
- Perform code reviews and provide constructive feedback to improve code quality.
- Stay updated with the latest industry trends and technologies to continuously enhance skills and knowledge.
Professional & Technical Skills :
- Must To Have Skills: Proficiency in Google BigQuery.
- Strong understanding of data modeling and database design principles.
- Experience in developing scalable and efficient applications using Google BigQuery.
- Hands-on experience with SQL and query optimization techniques.
- Familiarity with data warehousing concepts and ETL processes.
Python
DjangoWhat You Need:
✅ Strong experience in backend development using Python (Django, Flask, or FastAPI).
✅ Hands-on experience with Azure Cloud services (Azure Functions, App Services, AKS, CosmosDB, etc.).
✅ Experience leading a development team and managing projects.
✅ Expertise in designing and managing APIs, microservices, and event-driven architectures.
✅ Strong database experience with MongoDB, PostgreSQL, MySQL, or CosmosDB.
✅ Knowledge of DevOps practices, including CI/CD pipelines, Docker, and Kubernetes.
✅ Ability to develop Proof of Concepts (POCs) and evaluate new technology solutions.
✅ Strong problem-solving and debugging skills.
PythonDjangoJOB TITLE/HEADLINE: Backend Developer
EMPLOYMENT TYPE: Full time, permanent.
REPORTING TO: Ajit Kumar
LOCATION: Andheri, Mumbai
Backend Developer
Position Overview:
As a Backend Developer at FatakPay, you will play a crucial role in designing, implementing, testing, and maintaining the backend systems that power our applications. You will collaborate with cross-functional teams to develop scalable and efficient server-side applications, ensuring high performance and responsiveness.
Responsibilities:
Design, develop, and maintain robust and scalable backend systems.
Collaborate with front-end developers, designers, and other stakeholders to integrate user-facing elements with server-side logic.
Implement and maintain data storage solutions, ensuring optimal performance and data integrity.
Collaborate with DevOps to deploy and manage applications in a cloud environment.
Write clean, efficient, and maintainable code, following best practices and coding standards.
Conduct code reviews and provide constructive feedback to team members. Identify and address performance bottlenecks, security issues, and other technical challenges.
Stay updated on emerging trends and technologies in backend development.
Qualifications:
Bachelor's degree in Computer Science, Software Engineering, or a related field. Proven experience as a Backend Developer or similar role.
Strong proficiency in server-side programming languages such as Java, Python, or Node.js.
Experience with database systems such as MySQL, PostgreSQL, or MongoDB. Familiarity with RESTful API design and integration.
Knowledge of cloud platforms like AWS, Azure, or Google Cloud. Understanding of code versioning tools, such as Git.
Excellent problem-solving and communication skills. Ability to work collaboratively in a team environment.
ABOUT THE COMPANY:
FatakPay Digital Private Ltd (FatakPay) is a digital-only lending platform that provides virtual credit facilities. The solution provides a 100% digital and paperless quick, transparent and secure way to transact in multilingual format with a ‘scan now, pay later’ facility and easy repayment options.
We're a company that strongly believes in teamwork, design, creativity and tech. We love to build the best possible Financial Tech products that make the world a better place.
WHAT HAPPENS NEXT?
If selected for an interview, you will hear directly from someone from the HR department, usually within a week of the closing date.
PHP
jQueryJob description:
Core PHP (Knowledge of functions, Methods, PHP OOPS Concept, Ajax, MySQL, Jquery), Javascript, Basic knowledge of HTML, CSS, MVC Structure
Knowledge about socket
-
SAP Real Estate Management (SAP REM)/ RE-FX
-
SAP REM – need a very strong senior-level SAP Real Estate experience immediately
-
Should be able to identify, design and configure SAP Real Estate management. Can act as a lead and run client workshops. # of resources required = 1
-
SAP Flexible Real Estate Management (REFX) module – configuration and enhancement, integration with SAP FI/CO/PM/PS, Record & Case Management, reporting in BW system.
-
Integration of RE-FX/FI-AA/PM with Geo enablement & maps.
- ABAP development: SAP Data Dictionary, SAP Functions (local and RFC), BAPI, custom ALV reports and data upload programs, User Exits, BAdI, Adobe PDF forms.
- Operating as the lead point of contact for any and all matters specific to your accounts (Web, SEO, Content & Email)
- Leading a team of Web, SEO, Content and Email experts
- Collaborating with internal departments to facilitate client need fulfillment.
- Present strategies to clients and ensuring timely execution and delivery
- Analyze the effectiveness of strategies implemented
- Time to time recommend, design and implement new projects to increase their ROI
- Set up a list of KPIs to track for each client
- Prepare and present reports on their progress
- Building and maintaining strong, long-lasting customer relationships
- Collecting and analyzing data to learn more about consumer behavior.
- Maintaining updated knowledge of company products and services and upselling them time to time
- Resolving complaints and preventing additional issues by improving processes.
- Keep abreast with new trends in digital technology
- Lastly, manage the P/L of the team and accounts assigned
Requirements
- Knowledge of digital tools and technology
- Understanding and knowledge of websites, search and email
- Experience in customer service
- Sense of ownership and pride in your performance and its impact on company’s success
- Critical thinker and problem-solving skills
- Team player & leader
- Good time-management skills and organized
- Great interpersonal and communication skills
.NET
C#Company Name : Simple Logic IT Pvt Ltd.
Job Title:.NET Developer
Work Experience: 1-4
Please find below job description :
Roles & Responsibility:
- Producing clean, efficient code based on specifications.
- Fixing and improving existing software
- Integrate software components and third-party programs
- Verify and deploy programs and systems
- Troubleshoot, debug and upgrade existing software
- Gather and evaluate user feedback
- Recommend and execute improvements
- Create technical documentation for reference and reporting
Job Requirement:
- Must have good experience on Asp.Net, MCV, C#, Java script, Jquery etc.
- Familiarity with Agile development methodologies
- Experience with software design and development in a test-driven environment
- Knowledge of coding languages (e.g. C#,VB, JavaScript) and frameworks/systems (e.g. AngularJS, Git)
- Experience with databases and Object-Relational Mapping (ORM)
- Ability to learn new languages and technologies
- Excellent communication skills
JavascriptjQuery
AngularJS (1.x)
Bootstrap
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon