Role & Responsibilities
- The successful candidate will be experienced in leading and developing a support team within a product support environment
- This position will oversee the teams active case workload and provide guidance where required with a focus on a high-quality world-class customer experience.
- Oversees top tier customer critical account technical support situations to insure all elements of technical support are progressing to issue resolution. Initiates and facilitates the discussion with customer and respective resolution stakeholders during critical issues. Ensures timely, professional and effective communication with the customer and internal groups from both the technical and management perspectives
- Assists with the maintenance of and compliance with department policies and procedures
- Identifies team and individual training needs and assist in driving the delivery of these training initiatives
- Mentors and coaches Technical Support Engineers, soft skills, case management, technical skills, etc.
- Participates and leads hiring to get the best available talent
Qualification (Knowledge & Skills)
- 6-8 years of Experience in Production Support. Preferably in the BFSI domain.
- Experience of leading L1 & L2 support resources
- Demonstrated ability to develop strong relationships with multiple levels of customer with the ability to obtain a working knowledge in support of their business objectives in relation to the delivery of secure applications and data
- Prior experience working for a global IT vendor in a similar role
- Ability to facilitate and manage cross-team collaboration to solve customer issues working with teams in person and virtually
- Experience serving as a customer advocate able to understand and articulate the needs of the client and deliver on those needs
- Ability to keep calm and cool during critical situations and skilled in handling high profile situations with ease
- Must be motivated by challenges, results driven, and able to recommend multiple solutions for a problem
- Strong negotiation and difficult conversation skills for leading critical discussions and setting customer expectations
- Experience creating concise reports for customers, following customer situations/incidents (Incident reports and RCA)
- Proven ability to prioritize workload
- Ability to share constructive feedback; be able to adapt to and embrace change
Requirements
- Three years bachelor regular degree
- Must have a minimum of 6 years of experience in a technical support environment with 1 - 2 years of people management experience
- Understanding of SLA definitions and tracking.
- Understanding of Support metrics
- Excellent in Customer communication and has a natural flavour for Customer Service
- Good people management skills.
- Good understanding of computer systems, mobile devices, and other tech products
- Hands on experience on On-premise & Cloud deployments
- RHEL/CentOS and Debian/Ubuntu
- NodeJS (PM2 is a plus)
- MongoDB and Oracle , RabbitMQ
- Strong understanding of Networking and TCP/UDP protocols
- AWS (Covers S3)
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Ability to diagnose and troubleshoot basic technical issues
- Bachelor’s degree in Information Technology, Computer Science or relevant field
- Startup experience is a plus

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Requirements and Skills:
● Bachelor’s degree in Architecture.
● Proven working experience of 2 to 4 years as an Architect.
● IIA association is a plus.
● Strong portfolio to demonstrate artistic skills.
● Strong imagination and the ability to think and create in three dimensions.
● Proficiency in architectural design software, including AutoCAD, Revit, SketchUp, and Adobe Creative Suite.
● Expert knowledge of building products, construction details, and relevant rules, regulations, and quality standards.
● Excellent drawing skills and familiarity with design software (Adobe Photoshop, SketchUp, 3d Studio VIZ, or similar).
● Visual awareness and a keen eye for detail.
Key Responsibilities
- Responsible for managing end to end HR processes
- Design & implement recruiting strategies for each Business Unit by understanding the manpower requirements
- Lead and execute Recruitments for campus, Lateral, focusing on direct sourcing majorly
- Plan and execute the Talent Management process inclusive of performance appraisals, Career Development and advancement
- Candidates will be responsible to implement new HR programs and activities
- Plan & execute the employee engagement activities
- Solely responsible for maintaining the payroll & attendance system.
- Responsible for comp & ben, HR policies, other generalist activities or any ad hoc responsibilities.
Ideal candidate should have:
- Should have 3 Years of experience in HR generalist responsibilities with focus on Recruitment and Performance Management.
- Proficient in Excel, Powerpoint with ability to manage MIS and reporting
- Multitasker and able to manage any ad hoc tasks
- Desire to learn and develop.
- Strong organization skills - ability to meet deadlines, prioritize assignments, etc
- Capable of handling high pressure situations & excellent stakeholder management capabilities
India is the largest VPN market in the world with over 200 million VPN users. Safehouse’s strong feature set which includes global VPN servers access, protection from phishing/unsafe content, cyber insurance against digital frauds and protection against malicious links along with competitive pricing make it an attractive offering for individuals to enhance their privacy and digital safety. As an App Subscription Growth Specialist at Safehouse, your primary responsibility will be to drive the growth of paid subscriptions for our VPN, internet security & privacy app. You will play a crucial role in increasing the user base of our apps and maximizing revenue through subscription acquisition.
Responsibilities:
- Subscription Acquisition: Implement strategies to attract new paid subscribers for our VPN product and online safety services.
- Market Analysis: Conduct market research to identify potential customer segments and assess competition in the VPN and online security industry.
- Customer Engagement: Develop and execute effective marketing campaigns to engage existing users and convert free users into paid subscribers
- Partnerships and Collaborations: Explore partnership opportunities with relevant platforms, influencers, and organizations to expand our app's reach and increase subscriptions.
- Performance Tracking: Monitor key performance indicators (KPIs) related to subscription growth and revenue generation, and adjust strategies as needed to meet targets.
Qualifications:
- Experience: Proven experience in subscription-based sales, preferably in the technology or software industry.
- Marketing Skills: Strong marketing and promotional skills with the ability to create compelling campaigns to drive subscription growth.
- Communication: Excellent communication and negotiation skills to effectively engage with potential subscribers and partners.
- Analytical Abilities: Data-driven approach with the ability to analyze market trends, user behavior, and campaign performance metrics.
Join Us:
If you're passionate about driving subscription growth and maximizing revenue potential in the VPN and online security sector, join us as an App Subscription Growth Specialist. Your compensation will include an attractive commission based on performance and you’ll have the full autonomy to run the campaign to bring the desired result.
For more information about Safehouse and our products, visit our website: Safehouse Tech.
We are looking for an experienced NodeJS/ExpressJS/TypeScript developer. You will work on the most
critical software development team in a fast-growing data-centric software company. You will develop high performance, highly available REST and GraphQL APIs that will deliver data to our suite of web and mobile
apps.
Duties and Responsibilities
Software Development: You will work with the engineering lead to design and develop REST and
GraphQL APIs that will serve data from MongoDB and ElasticSearch.
Automated Test Scripts: You will write automated test scripts for all of your code. You will work with
the QA manager to determine optimal code coverage.
Code Reviews: You will assist in reviewing PRs raised by other team members. You will be
responsible for ensuring that the code satisfies the documented requirements, includes the necessary
automated tests and follows our documented coding standards and best practices.
API Support: API issues will be reported manually and automatically (via alerts) to a series of Slack
channels. You will monitor these channels and create Jira tickets to diagnose and fix these issues. You
will ensure that affected API consumers are informed regularly as to the status of the open issues.
API Documentation: You (and the rest of the API team) will be responsible for keeping the API
documentation up to date.
Skills and Qualifications
Bachelor's degree in computer science, information science, or similar.
Exceptional analytical and problem-solving skills.
Great organizational and time management skills.
Extensive knowledge of NodeJS libraries and frameworks.
REST APIs: 3+ years required.
GraphQL APIs: 1+ years desired.
ExpressJS or Fastify: 2+ years required
Advanced TypeScript: 1+ years required
NodeJS: 2+ years required
Node Streams: 1+ years desired
AWS High-Availability Clusters: 1+ years desired
MongoDB: 2+ years desired
Search Engines (ES or Solr): 2+ years desired
Big Data: 1+ years’ experience querying datasets with hundreds of millions of rows desired
Mocha/Chai: 1+ years desired
Bitbucket or GitHub: 1+ years required
The ideal candidate will have strong creative skills and a portfolio of work which demonstrates their passion for illustrative design and typography. This candidate will have experiences in working with numerous different design platforms such as digital and print forms.
Responsibilities
Collaborate with the team to ensure consistency of designs across various media outlets Create compelling and effective logos, designs, print and digital media Maintain awareness of current industry and technology standards, social media, competitive landscape and market trends
Qualifications
Bachelor's degree in Graphic Design or related field 3-5 years of experience in graphic design Proficient in Adobe Creative Suite Strong communication, conceptual thinking, typography skills and design skills Portfolio of work
We are looking for an HR Intern to support our HR department’s daily activities.
HR Intern responsibilities include updating our employee records with new hire information, screening resumes and scheduling interviews. If you’re interested in kickstarting your career in HR and getting a closer look at how our company approaches recruiting and employee development, we’d like to meet you.
Responsibilities
- Screen resumes and application forms
- Schedule and confirm interviews with candidates
- Post, update and remove job ads from job boards, careers pages and social networks
- Removing job advertisements from job boards and social media platforms once vacancies have been filled.
- Assisting the HR staff in gathering market salary information.
- Assisting in the planning of company events.
- Preparing and sending offer and rejection letters or emails to candidates.
- Coordinating new hire orientations.
Requirements:
- Bachelor's degree in human resource management or studying toward a degree in human resource management or related field.
- Proven experience working in an office environment.
- Proficiency in all Microsoft Office applications.
- The ability to work as part of a team.
- Strong analytical and problem-solving skills.
- Excellent organizational skills.
- Effective communication skills.
- Detail-oriented.
1. To write on a variety of topics related to education and courses offered by the colleges and institutions in India and educational news and updates etc.
2. Knowledge of writing articles, blog posts, descriptions, page titles, etc. for digital media.
3. Create content that gives website readers access to information in a simple, easy to understand language.
4. The content writer should know the target audience and write content to engage and draw visitors.
5. Generate content, making smart use of keywords. The text should have relevant keywords and variations for better search engine ranking and indexing.
6. Creating stories from in-house reports/surveys monthly.
7. Developing new ideas for web content.
8. Work with team members to enhance content pieces.
9. Candidates who handled a team will be given preference.
Job Description :
You're going to be at the core of our development team. You'll mainly be coding in Node.js. You'll be doing a little bit of everything from writing backend code that communicates with other internal services, to working with APIs, to writing code that controls EC2 instances and so on.
Requirements :
- Strong understanding of object-oriented programming and functional programming and design concepts like - dependency injection, abstract classes, interfaces, data, providers, factories, middlewares, interceptors, orm
- Strong understanding of database architecture and design principles MySQL, mongo-DB. Understanding of MongoDB’s aggregation framework is a bonus.
- Excellent knowledge of Node.js frameworks (NestJs preferred) and experience in integrating libraries, authentication, queues, jobs, logger services. Past experience in working on multi-tenant SAAS product is a bonus.
- Experience with AWS, Architecture Design, and Web development.
- 1+ years of relevant experience
- Passionate about working in a startup and creating a great product
- Must be able to show us projects and or websites that you have created. Bonus points if you’ve created these projects/websites outside of your work (we love seeing proof of how much you love technology and coding).
- Must love to program, must be willing to learn, and must be creative. If you are the type of person who finds learning a new technology or language an exhilarating experience, this is the place for you.
Responsibilities :
- Working alongside front end developers, designers, and other backend developers creating cutting edge applications
- Delivering programming solutions for a variety of challenging and exciting projects
- Testing applications to ensure they meet users' expectations
- Integrating third-party APIs
- Deliver outstanding projects within tight deadlines
- Strong Understanding of Linux administration
- Good understanding of using Python or Shell scripting (Automation mindset is key in this role)
- Hands on experience with Implementation of CI/CD Processes
Experience working with one of these cloud platforms (AWS, Azure or Google Cloud) - Experience working with configuration management tools such as Ansible, Chef
Experience in Source Control Management including SVN, Bitbucket and GitHub
Experience with setup & management of monitoring tools like Nagios, Sensu & Prometheus
Troubleshoot and triage development and Production issues - Understanding of micro-services is a plus
Roles & Responsibilities
- Implementation and troubleshooting on Linux technologies related to OS, Virtualization, server and storage, backup, scripting / automation, Performance fine tuning
- LAMP stack skills
- Monitoring tools deployment / management (Nagios, New Relic, Zabbix, etc)
- Infra provisioning using Infra as code mindset
- CI/CD automation

