Role & Responsibilities
- The successful candidate will be experienced in leading and developing a support team within a product support environment
- This position will oversee the teams active case workload and provide guidance where required with a focus on a high-quality world-class customer experience.
- Oversees top tier customer critical account technical support situations to insure all elements of technical support are progressing to issue resolution. Initiates and facilitates the discussion with customer and respective resolution stakeholders during critical issues. Ensures timely, professional and effective communication with the customer and internal groups from both the technical and management perspectives
- Assists with the maintenance of and compliance with department policies and procedures
- Identifies team and individual training needs and assist in driving the delivery of these training initiatives
- Mentors and coaches Technical Support Engineers, soft skills, case management, technical skills, etc.
- Participates and leads hiring to get the best available talent
Qualification (Knowledge & Skills)
- 6-8 years of Experience in Production Support. Preferably in the BFSI domain.
- Experience of leading L1 & L2 support resources
- Demonstrated ability to develop strong relationships with multiple levels of customer with the ability to obtain a working knowledge in support of their business objectives in relation to the delivery of secure applications and data
- Prior experience working for a global IT vendor in a similar role
- Ability to facilitate and manage cross-team collaboration to solve customer issues working with teams in person and virtually
- Experience serving as a customer advocate able to understand and articulate the needs of the client and deliver on those needs
- Ability to keep calm and cool during critical situations and skilled in handling high profile situations with ease
- Must be motivated by challenges, results driven, and able to recommend multiple solutions for a problem
- Strong negotiation and difficult conversation skills for leading critical discussions and setting customer expectations
- Experience creating concise reports for customers, following customer situations/incidents (Incident reports and RCA)
- Proven ability to prioritize workload
- Ability to share constructive feedback; be able to adapt to and embrace change
Requirements
- Three years bachelor regular degree
- Must have a minimum of 6 years of experience in a technical support environment with 1 - 2 years of people management experience
- Understanding of SLA definitions and tracking.
- Understanding of Support metrics
- Excellent in Customer communication and has a natural flavour for Customer Service
- Good people management skills.
- Good understanding of computer systems, mobile devices, and other tech products
- Hands on experience on On-premise & Cloud deployments
- RHEL/CentOS and Debian/Ubuntu
- NodeJS (PM2 is a plus)
- MongoDB and Oracle , RabbitMQ
- Strong understanding of Networking and TCP/UDP protocols
- AWS (Covers S3)
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Ability to diagnose and troubleshoot basic technical issues
- Bachelor’s degree in Information Technology, Computer Science or relevant field
- Startup experience is a plus
About Skandhanshi Infra Projects
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Job Title: PHP Developer
Location: Pune (Work From Office)
Experience: 0.5 to 3 years
Salary: Competitive, as per industry standards
About Us:
Briidea Innovetures is a dynamic and innovative tech company based in Pune. We are looking
for a skilled and motivated PHP Developer to join our team. If you're passionate about web
development, have expertise in front-end technologies and PHP frameworks, and are ready for
an exciting career opportunity, we'd love to hear from you.
Job Description:
As a PHP Developer at Briidea Innovetures, you will play a key role in designing, coding,
testing, and deploying web applications. Your responsibilities will include collaborating with
cross-functional teams to develop and maintain web solutions that meet our clients' needs.
Key Responsibilities:
Develop and maintain web applications using PHP and related technologies.
Collaborate with front-end developers to integrate user-facing elements with server-side logic.
Design and implement efficient, reusable, and reliable PHP code.
Troubleshoot, test, and debug applications to ensure optimal performance and user experience.
Integrate data storage solutions and third-party APIs.
Stay up-to-date with emerging web development trends and technologies.
Qualifications:
Bachelor's degree in Computer Science or a related field (preferred).
Proven experience as a PHP Developer with a portfolio of relevant projects.
Proficiency in front-end technologies such as HTML, Bootstrap, JavaScript, CSS, and ReactJS.
Strong knowledge of PHP frameworks (e.g., Laravel, CodeIgniter) and best practices.
Experience with database systems (e.g., MySQL, PostgreSQL).
Understanding of RESTful API development.
Good problem-solving skills and attention to detail.
Excellent communication and teamwork abilities.
How to Apply:
If you are a passionate PHP Developer looking to grow your career with a forward-thinking
company, we encourage you to apply.
Responsibilities:
- Partner with the business to determine the optimal solution for their prioritized needs
- Enforce design principles leading with configuration and only writing code when needed
- Participate in the full software development life cycle from technical design to development, testing and deployment
- Should be able to work with business stakeholders to understand the roadmap, pain points.
- Quickly understand existing system architecture, analyze and recommend improvements.
- Should be able to design solutions on ServiceMax and distribute tasks to team members and guide them.
- Design and develop solutions that best leverage the ServiceMax platform to support critical business functions and meet project objectives, business requirements and company goals
- Participate in technical design discussions, develop technical solution documentation that is aligned with business objectives.
- Develop, test, and document custom development, integrations, and data migration elements of ServiceMax implementation.
- Independently analyze application and system problems and incidents; develop recommendations and solutions for those problems, implement those solutions, and provide communications on the associated actions, business impacts, and results.
- Follow coding standards best practices, and participate in code reviews
- Accountable for the following: design workshops with ServiceMax and SFDC best practices including application limits, complete requirements analysis and confirmation, identify and own the final documentation for the technical specifications for the customizations, confirm functional design, document final solutions, lead deployment including guiding all sandbox code migration
- Provide peer reviews of Solution Design and Configuration Documents ensuring fit between with ServiceMax best practices and customer requirements
- Perform ServiceMax configuration activities, Service Flow Manager Configuration and APEX trigger implementation, including training the system administration and IT team members.
Required Skills
- Minimum 5 years of experience working on Salesforce Platform.
- Having a good understanding of Salesforce object models, relationship, limits, security etc.
- Should be aware of customization and configuration options.
- Minimum 4 years of experience working on ServiceMax technology, where minimum 2 years should be as a lead/architect.
- Having built large scale ServiceMax application catering to complex use cases. Having experience of different ServiceMax modules like Work Order Management, SFM, Location Management, Dispatch Console, Mobile App etc.
Job Description:
· Below are the typical activities expected to be performed by a ServiceMax Administrator/ Developer.
· These activities will be performed to support, break-fix, unit test, configure and develop Horiba's
· ServiceMax as per Help Desk tickets and other projects in a timely manner.
· Technical experience with Force.com, SFDC/ ServiceMax Administrator, Visual Force, Java.
· Field Service "Best Practice" guidance to segments/ end users
· Consult and assist end users and other support team members with data mapping activities in support of integration with SAP system or other systems in future..
· Provide Solution Design and Configuration Documents ensuring fit between with ServiceMax best practices al
· Segment requirements. Follow Horiba Change Management process.
Administration
· ServiceMax administration related to all ServiceMax objects (standard and custom)
· ServiceMax configuration related to all ServiceMax objects (standard and custom) including Work Ord
· Management, Case Management, Service Flow Manager, Dispatch Console, Mobile configuration, MFL
· Tracking user login history and adoption matrices.
· Installation of apps from AppExchange
· Creation of users for an organization
· Maintain login credentials
· Generic users permissions
· Specific data access permissions
· Group Management
· Manage queues & public groups
· User assignment to queues & public groups
Security: Object security definition for Smax users
· Profile Management on object level permissions
· Role wise access on records
· Sharing rules additional record access for users
· Manage permission sets
General Configuration: Objects
Maintain standard object architecture and relationship model
• Create custom objects and maintain relationships among the objects
• Custom Fields
• Create custom fields
• Manage access to different profiles
• Manage page layouts to include custom fields
Page Layouts: Define Object field layouts based on profile
• Addition Of fields, sections, buttons, custom links, actions, related object lists, report charts, etc.
Data Management: Creation of reports & dashboard, maintaining report types, sharing of reports and dashboard
• Setting product Prices (standard, list, sale), Revenue and Quality Schedules.
• Build and manage email alerts
Deployment: Data deployment at organizations / sandboxes using change sets
Posted on Mar 5, 2024.
Location Delhi NCR
Search Context
Over 400m informal sector workers in India, including farmers, self-employed women,
small retailers, domestic help, gig workers, employees of micro-enterprises and daily-wage
earners are not eligible for pension or other social protection benefits. Without an urgent
and effective response to pension exclusion, they face the grim prospect of extreme
poverty for over 20 years once they are too old to work.
pinBox is the only global pensionTech committed exclusively to mass-scale digital micropension inclusion among self-employed women and youth. We deploy our white-labelled,
API-enabled pension administration and delivery platform, our unique deployment model
and a simple and intuitive UI/UX to make access to regulated pension, savings and
insurance products easy and simple for non-salaried informal sector workers. We're
working actively with governments, regulators, multilateral aid agencies and leading
financial inclusion stakeholders in Asia and Africa. The pinBox model is already operating
in Rwanda, Kenya and India. We will expand to Bangladesh, Uganda, Chile, Indonesia and
Nigeria by 2023.
Governments and pension regulators use the our pensionTech to jumpstart digital micropension and insurance inclusion among informal sector workers. Pension funds and
insurers use our pensionTech to build a mass market for their products beyond their
traditional agent-led customer base. Banks, MNOs, MFIs, fintechs, agritechs, gigplatforms and staffing companies can easily embed our plug-and-play pensionTech onto
their own mobile and/or web applications to instantly offer an integrated social protection
solution to their clients, members and employees without any new investments in IT or
capacity enhancement.
We’ve recently completed our first equity fundraise to enhance our engineering, business
and delivery capacity and embark on the next stage of pinBox pensionTech development
and expansion. By 2025, we aim to enable and assist 100 million excluded individuals to
start saving for their old age in a secure, affordable and well-regulated environment.
Profile of the Business Head for Embedded Solutions
pinBox is looking for a person with indubitable ethics, who is entrepreneurially inclined,
passionate about digital finance and is eager to build from scratch. The business head for
the embedded partnerships model should be a self-motivated, driven and hands-on
individual who will develop and own short and long-term strategies and goals for this
model.
This is a senior business partnerships development role that requires proactive interactions
with the senior management of a range digital stakeholders including staffing platform
companies, gig-platforms, fintechs, agritechs, payment solution providers and other digital
“aggregators”.
The business head for the embedded partnerships model will be expected to optimize
voluntary micro-pension coverage expansion in India by embedding the pinBox platform
onto the web / mobile apps of a large number of digital aggregators.
The primary measure of success of this role will be the extent to which coverage and
persistency is optimized through effective and sustainable collaborations with a large
number of credible and committed tech partners, and working closely with the pinBox
delivery, communications, product, IT and client protection teams to upscale coverage
and persistency through each such embedded partnership.
The Business Head for Embedded Solutions will be expected to
1. Provide leadership for growing the social impact and business outcomes by our
partners and by pinBox on a pan-India basis,
2. Develop and deliver India business forecasts and goals, an embedded partnerships
pipeline and a segmented go-to-market strategy based on various categories of tech
platforms, occupational groups and target demographic segments,
3. Formulate and implement a replicable, scalable and sustainable engagement,
implementation and governance strategy for partnerships with multiple entities,
4. End-to-end management of the embedded partner onboarding process including
commercial negotiations, product choice, implementation process, and time-bound
coverage and persistency targets,
5. Work closely with the pinBox product, delivery, analytics, communications, customer
protection and IT teams to continually improve efficacy and retail traction based on
partner and client needs and implementation experience,
6. Establish a system for periodic review meetings with partners to regularly monitor
outcomes including enrollments, subscriber knowledge, savings persistency and
adequacy; Work with the pinBox IT and MIS teams to provide partners with real-time
data insights and dashboards to help monitor efforts and optimize outcomes,
7. In consultation with partners, and relevant pinBox teams, develop innovative ideas and
behavioral interventions that optimize voluntary digital enrollments and regular savings
by partner clients/ members,
8. Periodically commission helpline-led interviews and surveys among subscribers to
assess efforts and outcomes and to satisfy partner management that implementation
efforts are in line with stated goals of mass-scale pension and social security inclusion,
9. Proactively investigate implementation challenges and issues and develop and
implement ideas and solutions that can positively impact outcomes at scale,
10. Periodically monitor the efforts of the pinBox delivery team responsible for partner
activation and for providing ongoing IT and communications support to partners, and
11. Contribute to the development of thought leadership on digital micro-pension
inclusion through research papers, media articles and blogs to strengthen the pinBox
brand positioning in digital micro-pension and social security inclusion.
The ideal candidate processes
1. An undergraduate degree in engineering and a post-graduation in business, finance or
marketing,
2. At least 7 years’ experience at a fintech or platform staffing or retail services company
(experience with digital financial inclusion, familiarity with the fintech and technology
apps ecosystem, and retail finance regulatory frameworks in India will be an added
advantage),
3. Excellent oral and written communications skills,
4. Exceptional critical/ lateral thinking, problem-solving and multi-tasking skills, and
5. Excellent teamwork and interpersonal skills, a keen eye for detail and the ability to
foster and grow strong relationships
Job Location- https://www.linkedin.com/feed/hashtag/?keywords=pan_india&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6991253725264662528">#PAN_India
Experience- #5-https://www.linkedin.com/feed/hashtag/?keywords=9years&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6991253725264662528">#9Years
Employment Type- https://www.linkedin.com/feed/hashtag/?keywords=permanent&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6991253725264662528">#Permanent
Notice Period- https://www.linkedin.com/feed/hashtag/?keywords=immediate&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6991253725264662528">#Immediate to 15#30Days
https://www.linkedin.com/feed/hashtag/?keywords=mandatory_skills&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6991253725264662528">#Mandatory_Skills:-https://www.linkedin.com/feed/hashtag/?keywords=java&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6991253725264662528">#Java https://www.linkedin.com/feed/hashtag/?keywords=springboot&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6991253725264662528">#Springboot #Microservices#AWS
Senior Developer
NOTE- we are looking for those who can join immediately or within 15-20 days of notice period.
Senior Dev with 5 years relevant experience
1. Working experience on web development using Python/Django
2. Comfortable with using Django framework.
3. Understanding of web servers
4. Knowledge in PostgreSQL, MySQL, and other database queries
5. Experience in using Redis cache.
6. Understanding of web technologies
7. Experience in REST API development using Django.
8. Strong hold on Apache
9. Integration of data storage solutions
10. Able to integrate multiple data sources and databases into one system
11. Understanding of JavaScript, and front-end JS frameworks like VueJS, React JS and Angular JS
12. Good communication skill
13. .net/.NET core will be an added advantage
Greetings from eNoah iSolution !!!
Position: Senior Magento Developer
Exp: 4 - 7 yrs
Type: Contract - 3 months (extendable to 6 months)
Good to have:
Experienced in Front End - HTML5, CSS3, Jquery, Javascript, Backend - PHP, MySQL
Should have experience in CMS - Magento 2 more than 2 years
Job Description:
- Experience designing and developing responsive ecommerce portals
- Extremely fluent with HTML5/XHTML and CSS
- Experience working with PHP, JavaScript, and jQuery
- Ability to write JavaScript with and without the use of frameworks such as jQuery
- Comfortable working with debugging tools like Firebug, Chrome inspector, etc.
- Ability to understand CSS changes to have consistent style across platforms and browsers
- Ability to convert comprehensive layout and wireframes into working HTML pages
- Experience developing web solutions in Magento and PHP implementations in a LAMP environment
- Ability to architect enterprise Magento solutions including data, display, and information architecture
- Advanced site-building experience including deep familiarity with Magento modules
- Experience creating custom Magento modules
- Experience building responsive websites using Magento CMS, HTML/HTML5, CSS/CSS3, and JavaScript/jQuery
- Knowledge of PHP, PHP files and theme functions, and knowledge of the Magento theme layer
Designation - Nodejs Developer
Salary - 15-35k (Negotiable)
Experience - 2-5 years
Location - Indore (Remote work also available for full time)
Positions- 4
Must have good communication skills
Immediate joiners required
Job Description-
Responsibilities:
- Integration of user-facing elements developed by front-end developers with server-side logic
- Writing reusable, testable, and efficient code
- Design and implementation of low-latency, high-availability, and performant applications
- Implementation of security and data protection
- Integration of data storage solutions
Skills and Qualification:
- Strong proficiency with JavaScript
- Must have 2 years of working experience in MongoDB database
- Knowledge of Node.js and frameworks available for it Understanding the nature of asynchronous programming and its quirks and workarounds
- Good understanding of server-side CSS preprocess
- Basic understanding of front-end technologies, such as HTML5, and CSS3
- Understanding accessibility and security compliance
- User authentication and authorization between multiple systems, servers, and environments
- Integration of multiple data sources and databases into one system
- Understanding fundamental design principles behind a scalable application
- Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
- Creating database schemas that represent and support business processes
- Implementing automated testing platforms and unit tests
- Proficient understanding of code versioning tools, such as Git
b) Retrofit ( Restful APIs integration)
c) Must have experience of using SQLite .
d) Kotlin experience is a plus.