Role & Responsibilities
- The successful candidate will be experienced in leading and developing a support team within a product support environment
- This position will oversee the teams active case workload and provide guidance where required with a focus on a high-quality world-class customer experience.
- Oversees top tier customer critical account technical support situations to insure all elements of technical support are progressing to issue resolution. Initiates and facilitates the discussion with customer and respective resolution stakeholders during critical issues. Ensures timely, professional and effective communication with the customer and internal groups from both the technical and management perspectives
- Assists with the maintenance of and compliance with department policies and procedures
- Identifies team and individual training needs and assist in driving the delivery of these training initiatives
- Mentors and coaches Technical Support Engineers, soft skills, case management, technical skills, etc.
- Participates and leads hiring to get the best available talent
Qualification (Knowledge & Skills)
- 6-8 years of Experience in Production Support. Preferably in the BFSI domain.
- Experience of leading L1 & L2 support resources
- Demonstrated ability to develop strong relationships with multiple levels of customer with the ability to obtain a working knowledge in support of their business objectives in relation to the delivery of secure applications and data
- Prior experience working for a global IT vendor in a similar role
- Ability to facilitate and manage cross-team collaboration to solve customer issues working with teams in person and virtually
- Experience serving as a customer advocate able to understand and articulate the needs of the client and deliver on those needs
- Ability to keep calm and cool during critical situations and skilled in handling high profile situations with ease
- Must be motivated by challenges, results driven, and able to recommend multiple solutions for a problem
- Strong negotiation and difficult conversation skills for leading critical discussions and setting customer expectations
- Experience creating concise reports for customers, following customer situations/incidents (Incident reports and RCA)
- Proven ability to prioritize workload
- Ability to share constructive feedback; be able to adapt to and embrace change
Requirements
- Three years bachelor regular degree
- Must have a minimum of 6 years of experience in a technical support environment with 1 - 2 years of people management experience
- Understanding of SLA definitions and tracking.
- Understanding of Support metrics
- Excellent in Customer communication and has a natural flavour for Customer Service
- Good people management skills.
- Good understanding of computer systems, mobile devices, and other tech products
- Hands on experience on On-premise & Cloud deployments
- RHEL/CentOS and Debian/Ubuntu
- NodeJS (PM2 is a plus)
- MongoDB and Oracle , RabbitMQ
- Strong understanding of Networking and TCP/UDP protocols
- AWS (Covers S3)
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Ability to diagnose and troubleshoot basic technical issues
- Bachelor’s degree in Information Technology, Computer Science or relevant field
- Startup experience is a plus
Shubham Vishwakarma
Full Stack Developer - Averlon
About Skandhanshi Infra Projects
About
Connect with the team
Company social profiles
Similar jobs
Kubernetes
Docker
Amazon Web Services (AWS)Expert troubleshooting skills.
Expertise in designing highly secure cloud services and cloud infrastructure using AWS
(EC2, RDS, S3, ECS, Route53)
Experience with DevOps tools including Docker, Ansible, Terraform.
• Experience with monitoring tools such as DataDog, Splunk.
Experience building and maintaining large scale infrastructure in AWS including
experience leveraging one or more coding languages for automation.
Experience providing 24X7 on call production support.
Understanding of best practices, industry standards and repeatable, supportable
processes.
Knowledge and working experience of container-based deployments such as Docker,
Terraform, AWS ECS.
of TCP/IP, DNS, Certs & Networking Concepts.
Knowledge and working experience of the CI/CD development pipeline and experience
of the CI/CD maturity model. (Jenkins)
Knowledge and working experience
Strong core Linux OS skills, shell scripting, python scripting.
Working experience of modern engineering operations duties, including providing the
necessary tools and infrastructure to support high performance Dev and QA teams.
Database, MySQL administration skills is a plus.
Prior work in high load and high-traffic infrastructure is a plus.
Clear vision of and commitment to providing outstanding customer service.
**Key Responsibilities:**
*Operations:*
- Plan, schedule, and execute orders as per established processes and timelines, coordinating with junior Merchants and Surat and Mill incharges for daily updates.
- Track and manage product approvals at various stages, ensuring product specifications align with client requirements for an accuracy rate of 95% or higher.
- Oversee timely receipt of payments from clients, maintaining a 100% on-time payment rate.
- Manage product sampling and sourcing operations, ensuring over 95% of samples are received within stipulated deadlines.
- Administer all correspondence through emails, ensuring 100% accountability and traceability of communication.
- Confirm that all necessary approvals are physically received before order execution, maintaining 100% compliance.
- Collaborate closely with the production team to guarantee smooth order execution.
- Conduct regular market research to stay updated with industry trends and competitor offerings, using the insights to inform operational strategies.
- Participate in key industry events to establish relationships and showcase our offerings.
Go Programming (Golang)Skills:
· Strong knowledge of the Go programming language, including its paradigms, constructs, and idioms.
· Familiarity with common Goroutine and channel patterns.
· Experience with a wide range of Go frameworks and tools, including:
· Knowledge of dependency management tools such as Godep, Sltr, etc., is a plus.
· Familiarity with Go's templating language.
· Experience with Go's code generation tools, such as Stringer, is beneficial.
· Understanding of popular Go web frameworks like Gin.
· Familiarity with router packages like Gorilla Mux is advantageous.
React.js
Javascript
Redux/Flux
React Native
HTML/CSSWould you like to join a rapidly growing company where you can grow your own technology vision and strategy and build products that will positively impact millions of young people around the world?
Are you a passionate, technology driven and data enthusiastic Software Engineer who has experience launching new products in the startup world?
Virtual Internships is an EdTech startup that delivers global work experience programs for young people to pursue their dream career.
We’re proud to be on ‘Tech in Asia’s Top 50 Rising Startup’ List (No.6 in Vietnam) and backed by some of the world’s top investors including Sequoia, 500 Global, among others. You'll be joining a diverse and passionate team of 120+ working in our Ho Chi Minh City (in Vietnam), and across 20+ countries that believe remote work is here to stay.
If you want to work in a flexible working environment where you can own technology, strategies, and design and build new systems from scratch using the tools YOU choose, then read on!
What you will do
Working with a world-class globally distributed team, as the Software Engineer, you will have ownership of key frontend technical strategies and goals of the VI platform on creating exceptional and impactful products for VI.
-
Writing application interface codes using JavaScript following react.js workflows.
-
Troubleshooting interface software and debugging application codes.
-
Developing and implementing highly responsive front-end architecture to support customer facing user interface concepts .
-
Monitoring and improving front-end performance.
-
Meeting with the development team to discuss user interface ideas and applications.
-
Reviewing application requirements and interface designs.
-
Identifying web-based user interactions.
-
Documenting application changes and developing updates.
What do we offer?
-
Flexibility- flexible work schedule where you manage your own working hours
-
Remote working - with a budget to support your productivity and your choice of where to work from
-
Open-minded leaders- with colleagues who care about your career goals. There are monthly global virtual events including town halls, ask me anything sessions, virtual coffee chats, and virtual team building
-
Professional Development- with a budget that you can utilize however you wish
-
Company Laptop- paid for by VI
-
Birthday Leave- go enjoy yourself on your birthday without needing to use your annual leave
-
Direct contribution- ideas and solutions are encouraged from everyone. Your input is valued and you have a unique opportunity to directly impact the success and help shape the future of VI
-
Meritocracy- a culture that prides itself on internal promotions and meritocracy. The majority of our managerial team have risen up (quickly) through the company, including our COO, CAO, CFO, Head of Company Experience and Head of Intern Experience
More about Virtual Internships
We’re on a mission to bridge the gap between education and the workplace by making internships accessible to all and preparing young people for the future of work.
To do this, we partner with innovative universities, foundations, governments, and companies from around the world.
Some Highlights include:
-
Selected by HolonIQ https://www.holoniq.com/notes/holoniq-europe-edtech-100/">as a Top 100 EdTech Startup 2021
-
Selected by Jisc & Emerge Education as a https://www.jisc.ac.uk/news/the-top-20-edtech-startups-ready-to-address-the-education-sectors-biggest-challenges-26-nov-2020">Top 20 EdTech Startup ready to address the education’s sector’s biggest challenges
-
Featured on Forbes, BBC News, BBC World, The Telegraph, The Independent, and Professionals in International Education
-
Winners of the prestigious https://masschallenge.org/announcement/first-ever-all-virtual-masschallenge-israel-accelerator-announces-top-startups">MassChallenge accelerator program
Job requirements
-
Previous experience of 3+ years working as a React.js developer.
-
In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
-
Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
-
Experience with user interface design.
-
Knowledge of performance testing frameworks including Mocha and Jest.
-
Experience with browser-based debugging and performance testing software.
-
Excellent troubleshooting skills.
Good to have
-
Bachelor’s degree in computer science, information technology, or a similar field.
-
Experience building products for large or medium scale enterprise (B2B) customers
-
Good technical competency and an understanding of working with cross functional teams
-
Excellent focus on attention to detail and strong quantitative skills
-
Experience in other frontend technologies such as Angular, Vue etc.
Bonus ‘to-haves’
-
Having worked as a full stack engineer or developer in a product organization.
-
Experience with a (any) set of incredible tools for product development and task management.
JavascriptRedux/FluxHTML/CSS
Java
Python1. Strong knowledge in Front end scripting like EJS, JavaScript, Jquery.
2. Proficiency with fundamental front-end languages such as HTML, CSS.
3. Familiarity with JavaScript frameworks such as Angular JS, React, and Amber.
4. Proficiency with server-side languages such as Python / Ruby / Java / PHP/ .Net.
5. Good Understand with database technology such as MySQL, Oracle, and MongoDB.
NodeJS (Node.js)React.js
Angular (2+)
AngularJS (1.x)At Cypherock,
We are disrupting the current financial system by increasing the adoption of Blockchain-based digital assets through better key management solutions. We are a mission-driven team having worked with companies like Google, Blockgeeks, Samsung, Lockheed Martin, Apollo Munich, etc.
As an early engineer at Cypherock you may:
● Implement protocols that empower millions over the world
● To ship global products that increase the adoption of decentralized currencies
● Work on World's first products. Yes! we are one of the few Indian companies building for the World from India
● Get inspired to create breakthrough technologies
Requirements:
● Experience in MEAN stack and writing Python scripts. React dev skills are a must. Experience with the Electron framework for desktop app development will be a plus
● Experience working in remote teams
● Excellent code documentation and communication skills
Javascript- Installation / configuration / maintenance of AEM Author, Publisher, Apache webserver and Dispatcher module configs.
- Good understanding of Linux and Unix commands, Sightly, JSP, JavaScript
- Demonstrated ability to install, configure, maintain, upgrade, troubleshoot, repair, and support Adobe Experience Manager (AEM) and DAM.
- Support of AEM infrastructure with load-balanced, replicated and fail-over capabilities.
- Ability to monitor Adobe Experience Manager infrastructure and provide proactive support, problem management and root cause analysis.
- Implement best practices for infrastructure configuration, migration/deployment and backup.
- Integrating Adobe AEM 6.x/AEM/DAM with external applications.
- Support application deployment into the Adobe Experience Manager environments, DAM, configuring application needs, deploying code/content, troubleshooting and performance tuning.
- Understand and participate in change control and change management processes.
- Should be able to work independently or with minimum guidance.
- Experience in troubleshooting production environment issues and working closely with Development teams
- Experience with AEM administration, including user permissions, synchronization, sling, auditing, reporting, and workflows.
- Lead the planning and execution of digital media strategies and tactics, including social media, mobile, SEM, and other emerging technologies.
- Responsible for choosing the digital media mix to achieve client goals by thoroughly understanding client briefs, creative messaging, and how to target consumers at the right place and the right time.
- Provide data-driven rationale for digital media mix, budget allocation by medium, expected performance, and return on investment.
- Ensure digital media plans are on strategy and align with integrated media plans across all online and offline media.
- Create targeting strategies for effectively and efficiently reaching and engaging audiences.
- Recommend and troubleshoot tagging/pixels to ensure appropriate measurement for campaign tracking, analysis and reporting based on media objectives and established KPIs.
- Responsible for the presentation of digital media recommendations, POVs, analysis and reporting and other educational information to internal/external clients.
- Manage all phases of plan execution, including RFPs, creative asset trafficking, ad serving, 3rd party vendor management, timelines, reporting and optimisation, billing and budget reconciliation and campaign troubleshooting for assigned accounts.
- Leverage data and analytics to deliver actionable insights for campaign optimisation and content ideation.
- Evaluate trends, emerging technologies, tools, audience behavior, media usage and content consumption, as well as make recommendations for how we can create new opportunities for our clients.
- Create flow charts, budget breakdowns, and presentation materials for the digital components of an integrated media plan.
- Monitor overall digital campaign pacing and performance. Frequently communicate with digital media buyers about pacing, performance, and optimisations.
- Support pre- and post-campaign measurement of digital media campaign success.
- Develop expertise in client niches
- Stay on top of digital media consumption trends, audience discovery, and new digital channels through research, certifications, webinars and conferences.
Requirements
- 4+ years of digital media planning experience, preferably in an agency environment
- Strong knowledge of digital programmatic and paid social media self-service platforms such as Facebook Ads Manager, Google ads and LinkedIn Ads
- Experience building audiences from 1st and 3rd party data sets.
- Understanding of Facebook pixel deployment, custom events, tags and tracking code.
- Experience with DoubleClick and Outbrain platforms is a plus.
Understanding of Google Analytics and Google Tag Manager, or similar platforms.
- Strong PowerPoint presentation skills, ability to build impactful and visual presentations.
- Proficient in Microsoft Excel, explicitly used for manipulating large amounts of data, pivot tables, lookups, and report creation.
- Strong mathematical abilities and understanding of the client billing process.
- Meticulous, organised and can handle and prioritise multiple tasks.
- Willingness to collaborate ideas that extend beyond media-specific tasks.
- Self-starter, able to work both independently and in a team environment.
- Demonstrated ability to meet tight deadlines while juggling multiple projects simultaneously
- Proven client service orientation with strong written and verbal communication skills, including effective presentation skills
Objective C
Swift
iOS App DevelopmentJob Summary:
We’re looking for engineers to be a part of our iOS development team. Our close-knit iOS team
works on high-quality multiple consumer applications.
As a member of this team, you’ll collaborate closely with Product Owners, Designers and Engineers (3-in-a-box model) to create innovative solutions for our customers. & you’ll play an important role in product development from concept to launch.
We don't need to emphasise the benefits of working in a food company, fun and food isomnipresent.
Job Description:
Hiring for champs who believe in changing the world through technology
Key Responsibilities:
● Translate designs and wireframes into high quality code
● Collaborate with cross-functional teams to define, design, and ship new features.
● Write Unit-test code for robustness, including edge cases, usability, and general
reliability.
● Identify and correct bottlenecks and fix bugs.
● Brainstorm, contribute new ideas, think of innovative strategies, and implement solutions to difficult problems.
● In short, you're involved from start to finish.
Requirements:
● 1-3 years of experience in developing enterprise class mobile apps for iOS platform.
● An entrepreneurial attitude that gets quality projects done quickly.
● Good programming skills in Objective-C/Swift and extensive knowledge of Apple’s SDKs and frameworks like Core Data, Core Animation, Core Graphics,Core Location,Foundation, UIKit, etc. along with proficiency in using Xcode
● Understanding of Swift memory management and debugging/performance improvement tools.
● Experience working with remote data via REST and JSON
● Knowledge of MVC, MVVM & Client/Server architecture.
● Basic understanding of algorithms and data structures
● Be a problem solver; be given any problem and will come back with solutions, or at least
alternatives
Bonus Points:
● A Github account with some neat projects in it
● Experience with web technologies (JavaScript, CSS, HTML5)
● More than one app currently published to the iTunes store
Javascript
.NETAngularJS (1.x)React.jsHTML/CSSAbout the Software Engineer Role
DISPRZ is looking for a Software Engineer who will deliver individually on features / enhancements under our products, as laid out as per the company’s product delivery roadmap and own responsibility for their technical integrity, scalability and trouble-free deployment to the customer.
Responsibilities (not exhaustive)
- Build and ship reliable software practicing robust software design and in-depth code reviews.
- Build efficient, clean and reusable features / libraries / components
- Collaborate with our design and product teams on defining and delivering new features to ensure a great experience for our users.
- Analyse and optimize existing UI and Server-side code for security, efficiency and performance.
- Be a voice in ensuring the team stays true to the technical vision.
- Write clean, scalable code in Web-based programming languages and/or .NET
- Write SQL Stored Procedures
- Test and deploy applications and systems
- Collaborate with technical lead to produce software design and architecture
- Translate designs and style guides provided by the UI/UX team into functional user interfaces, while ensuring cross-browser compatibility and performance.
- Unit-test the code across platforms and browsers, to ensure functional consistency of delivered output.
Education / Skill Set
- Engineering / MCA degree from a top school with an excellent academic record
- Object oriented programming knowledge is a must.
- High level of Proficiency in Web-based technologies – JavaScript, HTML/CSS
- Knowledge of any one JS framework like Reactjs, Angular, or the like, is a plus
- Formal knowledge in below areas will be an added advantage
- NET MVC
- Entity Framework Core/LINQ.
- Bootstrap framework
- SQL Databases
Experience
- Minimum 5 years’ experience in front-end development of software products using Web-based technologies
- Experience doing Full-stack development is a great plus
Abilities and Traits
- Excellent planning, organizational, and prioritization skills
- Excellent analytical, troubleshooting and communication skills
- Ability to work under pressure and meet deadlines
- Ability to think ahead and anticipate problems, issues and solutions
- Work well as a team player and help the team members to resolve issues
- Be committed to quality and be structured in approach
- Excellent and demonstrable concept formulation, logical and analytical skills
- Create intuitive interfaces with great functionality in a timely manner.
- Be passionate about writing neat and clean code.
- Document the work and communicate any issues as and when they arise.
- Assist in troubleshooting any production issues.
Location
Chennai / Mumbai
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon