Customer Quality Engineer

Position Summary

We are seeking highly motivated and customer-oriented professionals for the role of Customer Support Executive for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.

Key Responsibilities

• Manage customer interactions via phone, email, or chat in a professional and timely manner.
• Resolve customer queries, issues, or complaints with accuracy and empathy.
• Maintain detailed records of customer interactions in the system.
• Collaborate with internal teams for escalations and resolution follow-ups.
• Uphold service quality standards and contribute to continuous improvement.

Qualifications & Requirements

• Education: 12th Pass, Diploma, Graduate, or Postgraduate
• Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply

Skills:

• Excellent verbal and written communication in English
• Strong interpersonal and problem-solving skills
• Basic computer proficiency (MS Office, typing skills)
• Ability to work in a fast-paced, team-oriented environment
• Willingness to work in rotational shifts (including night shifts)

Perks & Benefits

• Competitive salary with performance-based incentives
• Night shift allowances and cab facility
• One-time complimentary meal during shifts
• Opportunities for internal growth and role advancement
• Exposure to international client processes and professional development

Job Title: Front-End Developer – IVR & Web Technologies

Location: Chennai ( Taramani)

Experience: 1.-3 Years

Employment Type: Full-time

Job Summary:

We are looking for a highly skilled Front-End Developer with strong expertise in Angular, React.js, and JavaScript, and a good understanding of IVR systems, Perl/Bash scripting, and WebRTC. The ideal candidate should also be familiar with data visualization using D3.js and basic knowledge of web services (REST/SOAP).

Key Responsibilities:

• Develop and maintain front-end applications using Angular and React.js
• Create dynamic and interactive UIs using JavaScript, D3.js, and modern frameworks
• Work with IVR systems and integrate them into web-based dashboards
• Write and manage Perl and Bash scripts to automate tasks and system interactions
• Implement and support WebRTC features for real-time communication interfaces
• Consume and interact with REST/SOAP web services
• Collaborate with back-end developers, designers, and system engineers to deliver high-quality solutions
• Troubleshoot and debug cross-browser and cross-platform issues

Key Skills:

• ✅ Strong knowledge of Angular(16+)
• ✅ Strong expertise in JavaScript and React.js
• ✅ Experience working with IVR (Interactive Voice Response) systems
• ✅ Hands-on with Perl and Bash scripting
• ✅ Experience with WebRTC implementation in front-end apps
• ✅ Familiarity with D3.js for data visualization
• ✅ Understanding of basic web services (REST/SOAP)
• ✅ Knowledge of front-end testing frameworks is a plus

Job description

We are looking for enthusiastic candidates with a flair for English writing to join as Content writer for a search firm. You will be responsible to create insightful, engaging and credible content following the editorial guidelines.

Required Candidate profile

Knowledge of fundamental grammar

Excellent English writing skills

Be creative and innovative thinker

Enthusiastic about researching trending content

Role: Content Creation / Writer

Industry Type: HR

Department: Content, Editorial & Journalism

Employment Type: Full Time, Permanent

Role Category: Content Management (Print / Online / Electronic)

Education

UG: B.A in English, Journalism, Any Graduate

PG: M.A in English, Journalism, Integrated PG in Journalism / Mass Communication

 Develops digital marketing strategies by studying economic indicators,

tracking changes in supply and demand, identifying customers and their

current and future needs, and monitoring competition.

 Plans and executes all web, SEO/SEM, database marketing, email, social

media, and display advertising campaigns.

 Designs, builds, and maintains our social media presence.

 Contributes to marketing effectiveness by identifying short-term and long-

range issues that must be addressed.

Job Description :-

We are looking for a competitive and trustworthy Product Executive to help us build up our business activities.

Sales Executive responsibilities include discovering and pursuing new sales prospects, and maintaining customer satisfaction. 

If you have excellent communication skills and feel comfortable reaching out to potential customers to demonstrate our services and products through email and phone, we’d like to meet you. 

Responsibilities :- 

Manage high volume of phone calls and provide response to all maintaining high quality of services and performance standards Actively seek out new sales opportunities through cold calling, networking and social media Administer all customer complaints and ensure timely resolution within required guidelines.

Perform all follow up for all outbound calls Prepare and deliver appropriate presentations on products and services Collaborate with team members to achieve better results.

Gather feedback from customers or prospects and share with internal teams.

Requirements and skills :- 

Proven experience as a Sales Executive or relevant role Proficiency in English.

Fast learner and passion for sales Self-motivated with a results-driven approach.

Note: Candidates should be flexible for onsite. -Languages : English, +1 regional language -Work From Office Location- Dubai

Job Description:

• Understand business model and create project roadmap. Break down the big requirements into smaller chunks and prioritize as per the business outcome
• Actively work with product and technology team in a seamless manner
• Coordinate with the User Experience team to design the final intuitive UI and define the overall tech solution along with the IT team
• Leading project planning sessions
• Managing project progress and adapt work as required
• Ensuring projects meet deadlines
• Managing relationships with clients and stakeholders
• Conducting project review and creating detailed reports for executive staff
• Optimizing and improving processes and the overall approach where necessary
• Create User Journey as per Business expectations along with well-defined user cases, wire frames and workflow diagram
• Own the overall product and feature development projects

• Analyse user data & develop innovative growth hacks to drive user growth and engagement via all channels

Requirement / Desired Skills:

• Proven ability to lead, collaborate with cross-functional teams and manage interactions across Project life Cycle
• Hands on experience in creating user stories, user journey wire frames and workflow and defining acceptance criteria and success matrix
• Strong product design skills from both a technical API integration and user interface design perspective
• Excellent Project Management skills and experience working in Agile fashion
• Excellent communication skills to handle both executive-level discussions as well as functional/technical deep dives
• Demonstrate analytical and quantitative skills over performance matrices such as engagement, retention, conversion funnel, etc.

• Experience in a fin-tech domain is a plus.

• BackEnd Technologies:

• Technical knowledge:

• It is important to adapt to changing requirements
• Have the ability to integrate external systems

How many hours are they expected to work? 

• - Full time position ( 40+ hours a week) 
•  

What hours should they work?

•  - Prefer 9-5 EST but there is wiggle room
•  

Will there be nights and weekends? 

• - Nights and weekends are not scheduled, however we are looking for someone that takes pride in their work and will lean in to hit a deadline or to fix a bug if it has a significant impact on the platform.
•  

Should they be expected to lead?

• - Yes, you should be expected to lead and to communicate/ cooperate with other devs as a team. Some coding might be alone but the hope of the app is that it all works seamlessly together and to ensure that there needs to be communication among all devs front end and back end. 
•  

Who will they report to?

• - They will report to Product OwnerRob and Product ManagerJulietta daily for standups and well as pushing tasks through the appropriate structure of review, QA, and production. 
• They will also report and check in with Client SuccessCourtney as we look to make the app have a seamless customer experience and customer value. The goal of Attribute should be to try and give as much value as quickly and easily as possible.

Will they work alone or in a team?

• In some spots they might be expected to work alone and on a separate sprint from others, however, everything needs to tie in and work together, because of that the developer must be team oriented in both development and problem solving.
• Additionally, there will be times that they should expect to work with people who are not particularly tech savvy ( ie. sales, marketing, customer success etc.) to collaborate on a specific feature to produce the best thing for the product.

Accountability

• The developer is both accountable for their code and the code of the team. They should take care and responsibility in the work that is done and if there are problems with the code in QA or production work as diligently as possible to fix that problem ( whether it is their code directly or not).
• As part of this all code will be attached from Github to Jira for developers to constantly upload their commits to Jira tasks
• A mistake is completely fine and expected, bugs are to be expected. What is asked is that you report it as soon as possible and are honest about it so that we can move forward in resolving it as soon as possible.

Customer, Usability, and Value Focused

• The end user of our product will be marketing professionals/head of marketing. At all times the developers need to take this into account and spend time thinking of the ease and the use cases that people will utilize their code or features in real life versus what is a way to make something work but in a vacuum. 

Quality focused

• Pushing out code is awesome, but if the code has a ton of bugs and does not do the required action that is practical for the user then it does not matter. We want a developer who is Quality focused and also hold their other developers accountable.

Focused on the whole 

• When producing a feature it is easy to sometime get sucked into how that features works in a vacuum. The developers need to be able to work together and understand the software architecture as a whole in order to make whatever feature they are working on be able to work with the other features that are built within the app ( and will be built or are on the roadmap for the future).

Creativity and Experimentation

• Developers are expected to work within structures, however, they are always encouraged to take time to think of creative solutions and to collaborate on new features or ways of making the product better.

Unfeathered, Honest, Respectful Communication

• Every developer should feel free to speak their mind in a respectful manner to other developers as well as anyone else in the entirety of the company. Any opinion, thought, or perspective will be listened to and valued. 

Next Man or Woman Up Mentality

• Never should anyone on the team defer a problem and say “ thats not my fault or problem”. We are one unit and one company. One problem is everyone's problem and should lean in to the “next man up philosophy” if you have the time and can help to fix the problem and bring it to a solution you should be willing to.

Upward Mobility and Vesting Opportunity

• This position will allow for upward mobility, increased responsibility, and for people who constantly go above and beyond an opportunity to vest into and own equity in the company

Experience: 9 to 16 Yrs

Notice Period: Immediate to 15 days

Job Description:

- The Lead Engineer is responsible for deriving the technical architecture, detailed design, implementation, Performance, and Scalability of the developed system.

- The individual should be capable of single-handedly understanding the requirement, liaison with the product owner and external teams; produce the technical output required.

- Strong Leadership skills to contradict, produce a new design to current trends is required.

- Should be an avid technology enthusiast with strong views on technical architecture.

Technical Skills:

1) Strong Python and Mongo DB is mandatory

2) Web Application Architecture - One Large Project Experience of Development & Maintenance

3) Knowledge in one or more frameworks like WSGI(uwsgi), Django, Flask, Web Application development

4) Exposure to Databases like MongoDB, BigQuery, Elastic Search, Redis, etc.,

5) Knowledge of Code Quality Process and Discipline (Git, Jenkins, etc)