Customer Quality Engineer

Disruptive Electronic Accessories Brand

Customer Quality Engineer

Customer Quality Engineer at Disruptive Electronic Accessories Brand · Mumbai · 2 - 3 years · ₹4L - ₹5L / yr · Posted 2 Apr 2021

Customer Quality Engineer

at Disruptive Electronic Accessories Brand

Agency job

via Unnati

2 - 3 yrs

₹4L - ₹5L / yr

Mumbai

Skills

Technical support

Tech Support

Customer Support

Supplier relationship management

RCA

quality assurance

customer quality

complaint handling

FFR

DOA

Here is a chance to work for a Consumer Electronics Brand, where you get to deal with some of the best channels and work with some excellent experienced minds. Read on.

Started in 2015, this lifestyle and accessories startup has taken over the consumer electronics sector in India. Our client has a product range that includes an extensive catalog of headphones, speakers, travel accessories, and modern earphones. It believes in providing cutting edge electronic products stamped with durability and affordability.

The brand is associated with some of the major icons across categories and tie-ups with industries covering fashion, sports, and music, of course. The founders are Marketing grads, with vast experience in the consumer lifestyle products and other major brands. With their vigorous efforts toward quality and marketing, they have been able to strike a chord with major E-commerce brands and even consumers.

As a Customer Quality Engineer, you will ensure that the products meet quality requirements, and address customer issues in a timely manner to ensure customer satisfaction.

What you will do:

Coordinating with Supplier to discuss and resolving product quality issues raised by customers.
Updating customers in a timely fashion regarding the status of quality issues or any requests.
Participating in product quality planning and control process based on customer’s specifications and requirements.
Managing escalations to suppliers on product quality, Root cause, action
Preparing and updating all necessary quality reports as required by customers.

Desired Candidate Profile

What you need to have:

Experience in handling customer complaints
knowledge of DOA, FFR, RCA & Supplier escalation, Excel report
Communication skills, problem solving attitude
Client facing experience
Product Quality management
Escalation and complaint management

Here is a chance to work for a Consumer Electronics Brand, where you get to deal with some of the best channels and work with some excellent experienced minds. Read on.

As a Customer Quality Engineer, you will ensure that the products meet quality requirements, and address customer issues in a timely manner to ensure customer satisfaction.

What you will do:

Coordinating with Supplier to discuss and resolving product quality issues raised by customers.
Updating customers in a timely fashion regarding the status of quality issues or any requests.
Participating in product quality planning and control process based on customer’s specifications and requirements.
Managing escalations to suppliers on product quality, Root cause, action
Preparing and updating all necessary quality reports as required by customers.

Desired Candidate Profile

What you need to have:

Experience in handling customer complaints
knowledge of DOA, FFR, RCA & Supplier escalation, Excel report
Communication skills, problem solving attitude
Client facing experience
Product Quality management
Escalation and complaint management

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