The brand is associated with some of the major icons across categories and tie-ups with industries covering fashion, sports, and music, of course. The founders are Marketing grads, with vast experience in the consumer lifestyle products and other major brands. With their vigorous efforts toward quality and marketing, they have been able to strike a chord with major E-commerce brands and even consumers.
- Coordinating with Supplier to discuss and resolving product quality issues raised by customers.
- Updating customers in a timely fashion regarding the status of quality issues or any requests.
- Participating in product quality planning and control process based on customer’s specifications and requirements.
- Managing escalations to suppliers on product quality, Root cause, action
- Preparing and updating all necessary quality reports as required by customers.
Desired Candidate Profile
What you need to have:- Experience in handling customer complaints
- knowledge of DOA, FFR, RCA & Supplier escalation, Excel report
- Communication skills, problem solving attitude
- Client facing experience
- Product Quality management
- Escalation and complaint management
Shubham Vishwakarma
Full Stack Developer - Averlon
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At Gradera, we’re defining a new category of enterprise transformation called Software-Orchestrated Services™ (SoS™) — a governed blend of human expertise and digital intelligence that transforms how enterprises operate.
Our mission is to build intelligent digital workers that augment teams and automate work across the value chain, helping organizations become more efficient, agile, and resilient.
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Overview
Key Responsibilities
•Provide technical leadership, mentorship, and guidance to the API engineering team
•Lead the design, implementation, and evolution of API architecture and backend services
•Champion API-first development, ensuring clear contracts and comprehensive documentation (OpenAPI/Swagger)
•Lead the implementations of APIs conforming to all NFRs including security, scalability, and performance.
•Ensure robust authentication, authorization, and data protection for all endpoints
•Drive adoption of best practices in API design, versioning, and integration
•Optimize API performance for low-latency, high-frequency interactions
•Oversee observability, monitoring, and alerting for all APIs and backend services
•Collaborate closely with product, UI, and runtime teams to deliver integrated solutions
•Collaborate with the SDET to ensure comprehensive test coverage and effective test data creation
•Lead the adoption of modern API tools, frameworks, and best practices
•Ensure engineering rigor, code quality, and documentation standards are met
•Facilitate clear communication, knowledge sharing, and effective documentation within the team
•Support team growth through coaching, feedback, and skills development
Core Qualities & Skills
•Proven experience leading API or backend engineering teams and delivering complex API projects
•Deep expertise in API architecture, design, and implementation (RESTful, GraphQL, gRPC etc.)
•Strong programming skills in relevant backend languages (e.g., Node.js, Python, Java, Go, etc.)
•Experience with API security, authentication, and authorization (OAuth, JWT, RBAC, PKCE, define fine-grained access controls using ReBAC)
•Experience with API documentation and standards (OpenAPI/Swagger, Use Case, JSON Schemas, etc.)
•Familiarity with data serialization with Protofbuf
•Experience with some API gateway is a must
•Strong understanding of performance optimization, scalability, and reliability for APIs
•Experience with observability, monitoring, and troubleshooting for backend services
•Strong collaboration and alignment skills across disciplines
•Willingness to learn, share knowledge, and adapt to evolving technologies
•System design skills and awareness of technical debt and tradeoffs
•Excellent communication, documentation, and stakeholder management abilities
•Comfort with ambiguity, discovery, and rapid change
•Commitment to engineering excellence, security, and responsible practices
Preferred Qualifications
•7+ years of hands-on API or backend engineering experience, with 2+ years in a technical leadership role
•Track record of architecting and delivering scalable, reliable API systems
•Experience with modern development practices (CI/CD, automated testing, code reviews)
•Demonstrated ability to mentor and grow engineers
•Experience working in cross-functional, agile teams
Highly Desirable
•Experience with API gateways (e.g., Envoy, Kong, Apigee) and service mesh patterns (e.g., Istio)
•Experience with event-driven and streaming architectures (pub/sub, callbacks, Kafka, etc.)
•Experience with cloud-native infrastructure and automated provisioning (e.g., Terraform)
•Experience building developer portals and self-service onboarding for APIs
•Experience with API Gateways (Apache APISIX, KrakenD, …)
•Ability to perform API Domain Modelling with a strong product orientation, aligning technical design with user and business needs
•Experience thriving in fast-paced, ambiguous environments and balancing rapid delivery with technical excellence
•Experience leading or working with distributed, multidisciplinary teams
Success Metrics
•API response time (median and p95)
•Uptime and reliability of critical services
•Test coverage for API and backend logic
•Developer velocity and time from API design to production
•Time to First Prototype (TTFP)
•Integration lead time for API consumers
•Technical debt reduction and architectural alignment
•Team growth, engagement, and retention
•Stakeholder satisfaction and cross-team collaboration
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As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustling experience in a high growth internet startup/ technology company. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.
- Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
- Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
- Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
- Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
- Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
- Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
- Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
- Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
- Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.
IDEAL CANDIDATE:
- 2-5 years of experience on the internet/technology industry (mandatory)
- B.E / B.Tech (IT / CSE / ECE) along with an MBA degree (highly preferred)
- Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
- Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
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- Experience in managing a diverse group and training each according to company standards
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- Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
- Self-motivated and proactive mindset with the ability to work independently and as part of a team.
- Experience in the tech industry or a related field is highly desirable.
PERKS, BENEFITS AND WORK CULTURE:
- Flexible work hours and leaves
- Salary advance
- Maternity/Paternity leave benefits & adoption assistance
- Butler & Concierge services
- Team Off sites & Celebrations
BEYOND WORK:
- Insurance benefits for you and family
- Interest-free loans
- Gift vouchers for special moments
- Fully-equipped Gym
- Education Sponsorship Programs
About the internship-
Selected intern's day-to-day responsibilities include:
1. Identify and generate new business opportunities through research, networking, and outreach.
2. Learn and understand company products (SaaS, software solutions, automation tools).
3. and effectively communicate their value to prospective clients.
4. Deliver impactful presentations, pitches, and demos to convert leads into clients.
5. Build and maintain strong client relationships to ensure long-term engagement.
6. Collaborate with technical and sales teams to align business growth strategies.
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Only those candidates can apply who:
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3. Basic coding and database knowledge.
4. Strong communication and convincing skills (must-have).
5. Good understanding of technology/software concepts.
6. Excellent interpersonal and presentation skills.
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Full Stack Developer - Averlon