Application Support Engineer

MIC Global is a full-stack micro-insurance provider, purpose-built to design and deliver embedded parametric micro-insurance solutions to platform companies. Our mission is to make insurance more accessible for new, emerging, and underserved risks using our MiIncome loss-of-income products, MiConnect, MiIdentity, Coverpoint technology, and more - backed by innovative underwriting capabilities as a Lloyd’s Coverholder and through our in-house reinsurer, MicRe.

We operate across 12+ countries, with our Global Operations Center in Bangalore supporting clients worldwide, including a leading global ride-hailing platform and a top international property rental marketplace. Our distributed teams across the UK, USA, and Asia collaborate to ensure that no one is beyond the reach of financial security.

Role Overview

As Lead – Product Support & IT Infrastructure, you will oversee the technology backbone that supports MIC Global’s products, data operations, and global business continuity. You will manage all aspects of IT infrastructure, system uptime, cybersecurity, and support operations ensuring that MIC’s platforms remain reliable, secure, and scalable.

This is a pivotal, hands-on leadership role, blending strategic oversight with operational execution. The ideal candidate combines strong technical expertise with a proactive, service-oriented mindset to support both internal teams and external partners.

Key Responsibilities

Infrastructure & Operations

• Oversee all IT infrastructure and operations, including database administration, hosting environments, and production systems.
• Ensure system reliability, uptime, and performance across global deployments.
• Align IT operations with Agile development cycles and product release plans.
• Manage the IT service desk (MiTracker), ensuring timely and high-quality resolution of incidents.
• Drive continuous improvement in monitoring, alerting, and automation processes.
• Lead the development, testing, and maintenance of Disaster Recovery (DR) and Business Continuity Plans (BCP).
• Manage vendor relationships, IT budgets, and monthly cost reporting.
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Security & Compliance

• Lead cybersecurity efforts across the organization, developing and implementing comprehensive information security strategies.
• Monitor, respond to, and mitigate security incidents in a timely manner.
• Maintain compliance with industry standards and data protection regulations (e.g., SOC 2, GDPR, ISO27001).
• Prepare regular reports on security incidents, IT costs, and system performance for review with the Head of Technology.
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Team & Process Management

• Deliver exceptional customer service by ensuring internal and external technology users are supported effectively.
• Implement strategies to ensure business continuity during absences — including defined backup responsibilities and robust process documentation.
• Promote knowledge sharing and operational excellence across Product Support and IT teams.
• Build and maintain a culture of accountability, responsiveness, and cross-team collaboration.
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Required Qualifications

• Azure administration experience and qualifications, such as Microsoft Certified: Azure Administrator Associate or Azure Solutions Architect Expert.
• Strong SQL Server DBA capabilities and experience, including performance tuning, high availability configurations, and certifications like Microsoft Certified: Azure Database Administrator Associate.
• 8+ years of experience in IT infrastructure management, DevOps, or IT operations, essential to be within Product focused companies; fintech, insurtech, or SaaS environments.
• Proven experience leading service desk or technical support functions in a 24/7 uptime environment.
• Deep understanding of cloud infrastructure (AWS/Azure/GCP), database administration, and monitoring tools (e.g., Grafana, Datadog, CloudWatch).
• Hands-on experience with security frameworks, incident response, and business continuity planning.
• Strong analytical, problem-solving, and communication skills, with the ability to work cross-functionally.
• Demonstrated leadership in managing teams and implementing scalable IT systems and processes.
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Benefits

• 33 days of paid holiday
• Competitive compensation well above market average
• Work in a high-growth, high-impact environment with passionate, talented peers
• Clear path for personal growth and leadership development.

What you will be doing

• Build and ship features in our Node.js (and now migrating to TypeScript) codebase that directly impact user experience and help move the top and bottom line of the business.
• Collaborate closely with our product, design and data team to build innovative features to deliver a world class product to our customers. At STAGE, product managers don’t “tell” what to build. In fact, we all collaborate on how to solve a problem for our customers and the business. Engineering plays a big part in it.
• Design scalable platforms that empower our product and marketing teams to rapidly experiment.
• Own the quality of our products by writing automated tests, reviewing code, making systems observable and resilient to failures.
• Drive code quality and pay down architectural debt by continuous analysis of our codebases and systems, and continuous refactoring.
• Architect our systems for faster iterations, releasability, scalability and high availability using practices like Domain Driven Design, Event Driven Architecture, Cloud Native Architecture and Observability.
• Set the engineering culture with the rest of the team by defining how we should work as a team, set standards for quality, and improve the speed of engineering execution.

The role could be ideal for you if you

• Experience of 4-6 years of working in backend engineering with at least 2 years of production experience in TypeScript, Express.js (or another popular framework like Nest.js) and MongoDB (or any popular database like MySQL, PostgreSQL, DynamoDB, etc.).
• Well versed with one or more architectures and design patterns such as MVC, Domain Driven Design, CQRS, Event Driven Architecture, Cloud Native Architecture, etc.
• Experienced in writing automated tests (especially integration tests) and Continuous Integration. At STAGE, engineers own quality and hence, writing automated tests is crucial to the role.
• Experience with managing production infrastructure using technologies like public cloud providers (AWS, GCP, Azure, etc.). Bonus: if you have experience in using Kubernetes.
• Experience in observability techniques like code instrumentation for metrics, tracing and logging.
• Care deeply about code quality, code reviews, software architecture (think about Object Oriented Programming, Clean Code, etc.), scalability and reliability. Bonus: if you have experience in this from your past roles.
• Understand the importance of shipping fast in a startup environment and constantly try to find ingenious ways to achieve the same.
• Collaborate well with everyone on the team. We communicate a lot and don’t hesitate to get quick feedback from other members on the team sooner than later.
• Can take ownership of goals and deliver them with high accountability.

Customer Relationship Executive : 

We are looking for a results-driven fresher and (1+ years of experience) to be responsible for designing, running tests on software usability and should be able to visit the client base(delivery and support). The software tester will conduct tests, analyze the results, and report observations to the design team. You may also interact with clients in order to understand the requirements of the product.

To be successful as a software tester, you should have a working knowledge of software and test design, the capability to run through tests, and the ability to analyze the results. Ultimately, the software tester should be result-driven, have good communication skills, and have up-to-date knowledge of software programming and software test design.

Software Tester Responsibilities:

●Review software requirements and prepare test scenarios.

●Executing tests on software usability.

●Analyzing test results on database impacts, errors or bugs, and usability.

●Preparing reports on all aspects related to the software testing carried out and reporting to the design team.

●Interacting with clients to understand product requirements(including visiting the client's base whenever required).

●Participating in design reviews and providing input on requirements, product design, and potential problems.

Software Tester Requirements:

●A bachelor's degree in computer science or a related field(Preferably male candidate).

●Up-to-date knowledge of software test design and testing methodologies.

●Understanding of open source projects like ERP, CRM, HRMS, Industry 4.0, etc

●Working knowledge of test techniques and compatibility with various software programs.

●Working knowledge of programming.

●Excellent communication and critical thinking skills.

●Good organizational skills and a detail-oriented mindset.

Position: Business Development Associate / Assistant Manager 

Location: Bangalore, Bhive HSR 6th Sec, near Silk board signal

Experience: 1-5 of Inside Sales experience

Industry preference (sales): Edtech, Beauty & Wellness, Banking, Insurance or related B2C

Timing & shift: 10am to 8pm, 6 working days | Sunday off

Language: English & Kannada

CTC: Will be dependent on interview and relevant experience. Expect upto Rs. 4.2L fixed for upto 3 years sales experience | Expect upto Rs. 4.8L fixed for 3-5 years sales experience | Rs. 2L variable bonus and additional spot incentives

About Airblack

Airblack is India’s largest online skilling academy and one of the leading edtech companies in India. It helps people become micro-entrepreneurs or get flexible opportunities through innovative “do-it-together” (DIT) courses. In four years, Airblack has trained over 35,000 students in 200+ cities as Makeup Artists, helping them start their businesses either as freelancers, studio owners, or earning influencers. We have also forayed into hospitality and culinary and helped over 500 bakers launch a baking business with our Certified Professional Baking Course.

Airblack is backed by marquee investors such as Info Edge Ventures, Elevation Capital, Michael & Susan Dell Foundation, Blume Founders Fund, Better Capital, and Mars Shot VC. More recently, we have been recognized by the Beauty & Wellness Sector Skill Council & Skill India as a government-certified beauty skilling partner. Airblack has also been recognized as the ‘Forbes Asia 100 To Watch 2024’ list. Our team comprises ex-entrepreneurs, VCs, and operators from places such as Bain & Co., BCG, Urban Company, Swiggy, top IITs, and universities such as DU and NIFT.

Airblack is a Forbes Asia 100 to Watch 2024 company, and headquartered at Gurgaon.

Roles & Responsibilities

As a Business Development Associate, you will do:

• Student Counseling: Advise prospective students about Airblack’s makeup and beauty courses through various communication channels
• Sales & Revenue Generation: Drive enrollment numbers and contribute to revenue targets by converting leads into course participants
• Event Participation: Be an active part of video counseling sessions, admissions events, and tele-calling initiatives to boost enrollment

Why Join Airblack?

1. Growth Opportunity: Be a part of the launch team in South Business Operations and get immense career growth and fast-track promotion opportunities (6 to 12 months) as the team expands from 0 to 50 counselors. Don’t just find another job, find an institution to grow with
2. All-star women-first team: With over 100 counselors led by women-leaders spread across Delhi and Mumbai, get an ideal supportive environment to thrive in a sales career
3. Attractive perks & incentives: Airblack has one of the best incentive policies in the edtech universe. Top 30% counselors at Airblack make anywhere between Rs. 10,000 to Rs. 75,000 in incentives every month. Get access to quarterly goodies such as sponsored trips, electronic items and so on
4. Counsel & Empower, not just sell: You will be responsible for counseling women and help them start a livelihood. Most counselors at Airblack help over 200 women launch a business every year
5. Stable company with incredible culture: Airblack is one of the handful education startups in the country to have demonstrated sustainable growth and investor interest
6. Work with a Stellar Team: Founding team at Airblack comprises ex-entrepreneurs, VCs, operators and top professionals from renowned organizations like Goldman Sachs, Oyo, Bain & Co, BCG, and colleges such as IIT, BITS and so on

• Analyze organic search landscapes to discover opportunities that may drive valuable traffic
• Help keep our pages SEO optimized for mobile users and search performance
• Perform extensive keyword research and product listing audits to put forth optimized content regularly
• Grow into an SEO leader, taking additional responsibilities as and when needed
• Conduct competitive site analysis
• Monitor SEO impact with key metrics
• Develop and implement link building strategies
• Work with the editorial team to drive SEO traffic in content creation through other digital marketing channels such as the blog
• Recommend changes to website architecture, content, linking, and other factors impacting SEO positions for target keywords

• Has a minimum of 2 years of SEO experience Offpage, Onpage, Technical SEO
• Is passionate and flexible to get innovative to boost organic search; should not accept theories at face value and should prefer testing, exploring to prove the effectiveness of tactics
• Is adept with SEO suits and tools such as Google Webmaster Tools, Analytics, SEMRush, Ahrefs, among others
• Has extensive knowledge in link building, keyword research, content creation, and on-page optimization (is a plus)
• Has prior experience of managing a team or is willing to take up the responsibility of managing a team and is a team player

Cirtru is one of the fastest growing rental housing marketplace startups in the USA. We encourage innovation, social interaction, and fun while moving at a fast pace, and are never afraid to break the mold.

As an SEO Outreach Specialist, you will prospect, qualify, and engage with relevant sites and prospective partners to promote our website and increase our authority online. You will own the process from beginning to end and beyond. You will also collaborate with the writers to create link-worthy content and request new content or content changes when opportunities arise.

You will be responsible for prospecting sites based on relevancy, qualifying sites, and gathering correct contact information. You will be responsible for reaching out and trying to establish a connection. You will also be responsible for monitoring inbound communications, building relationships and partnerships, and following up effectively.

• 3+ years of recent experience on outbound or outreach campaigns.
• Intermediate knowledge of SEO concepts preferred.
• Excellent written communication skills.
• Excellent command of the English language.
• Experience with tools like Outreach.io, BuzzStream, or Pitchbox preferred.
• Experience keeping track of metrics and being able to report them when needed.
• You must be able to thrive with deadlines and competitive goals.
• You must be comfortable with using G Suite apps such as Sheets and Docs.
• You must be comfortable collaborating with a team to get tasks completed as well as working independently.
• Genuine enthusiasm and a can-do attitude.
• Big plus if you’ve had public relations expertise.
• You must be a world-class individual contributor to thrive at Cirtru. You will not be here just to tell other people what to do.

What you will be doing:

• Participate in network and security initiatives, network designs, project plans, and deployments as well as coordinating technical issues with vendors and internal teams
• Contribute to design, installation, maintenance, vulnerability remediation, and monitoring of network and security systems
• Responsible for expert-level troubleshooting of any problems relating to global issues - participation in security incident management and response.
• Providing support and guidance to Technology teams across network and security technologies.
• Adhere to IT access-management incident response and change control procedures (ITIL)
• Continuous documentation of the IT network infrastructure including technical specifications, design documents, roll-out, and disaster recovery plans

What we are looking for:

A Network Security engineer with a solid comprehensive background in:

• Ability to manage, supervise and delegate multiple tasks
• Strong experience with SIEM and log management
• EDR (Endpoint Detection and Response - especially in Microsoft ATP, Defender or SentinelOne) configuration and management.
• Vendor management; including SOC (Security Operations Centre) providers
• Global Security Incident management support
• Experience in SD-WAN (Meraki) management and troubleshooting
• Knowledge of network security, hardening network equipment, and vulnerability scans
• Experience in Microsoft security and endpoint management tooling such as MCAS and MEM
• Excellent troubleshooting skills. Ability to rapidly identify respond to and resolve issues
• Proven experience in remote access technologies (ZScaler an advantage)
• Excellent communication skills (written and verbal).
• An ability to work under pressure and take ownership of tasks and customer issues.
• Ability to work individually and as part of a global Infrastructure Technology team with regional teams in India, UK and North America.