Application Support Engineer

With the ever-growing demand for healthcare services among the ever-increasing population, our client acts as a diagnostic laboratory providing various services such as routine testing, pathology services, radiology and genomic testing. They even provide various healthcare packages such as full body packages, fever packages, heart packages, etc.

Headquartered in Noida, our client works as a technology empowered, well-equipped and advanced testing lab, built in line with the globally recognized standards. They have their home sample-collection service in, approx., 120+ cities with 30+ laboratories and 700+ walk-in wellness & collection centres across India.

Our client aims for the accessibility of health tests to all Indians through a combination of well-equipped labs, technology and strong radiology network. They are backed by tier 1 VCs and have raised more than $60 million in funding this year.

As a Manager - Consumer Insights, you will be responsible for leveraging the expertise in conducting research & analysis and presenting the consumer insights to the management, thus supporting decision-making.

• Researching, studying and analysing the current market trends and consumer behaviour for gathering insights from the same
• Consistently monitoring qualitative and quantitative consumer behaviour, needs, concerns and pain points & mapping the same with the proposed approach enabling better decision-making
• Presenting the research and conclusions to various concerned teams and leadership personnel in regular intervals, basis their current requirements
• Recommending strategic steps and changes that are required, to the management, basis the research insights that are drawn
• Being updated with current industry and market trends, changes, developments and also the regulatory impacts through internal and external sources and sharing the same with the internal teams
• Partnering, coordinating and negotiating with external agencies for gathering consumer/market data and driving consumer research activities
• Interacting and working with various stakeholders such as internal divisions as well as external professional sources
• Maintaining an updated and accurate database and reporting the same to the management in regular intervals

As an Engineering Manager at BigStep Technologies, you will be part of a fast-growing business that allows high-performing employees to make an impact and contribute to the business growth. You will have the opportunity to channel your experience into contributing towards the development of our enterprise-grade software platforms. You will act as a driving force and ensure that optimized solutions are developed using Agile-based development methodology. In this role, you will be collaborating closely with multiple cross-functional teams. Primary responsibilities would also include coaching software development teams to self-organise and create high-value products to remove any impediments to their progress.

This is an excellent opportunity to make an impact on a massive scale, with room for growth in personal and professional development, while working with foundational next-generation technologies. This engineering managers role offers the opportunity for significant technical impact, product innovation and team building with the opportunity for advancement.

Roles and Responsibilities:

• Lead our platforms engineering team.
• Form and drive the platform's technical strategy and road-map, making sure they are executed properly.
• Collaborate with Product Managers and Tech Leads for road-map delivery.
• Take ownership of on-time and with quality delivery of major/minor releases with the product teams to drive internal and external adoption of our platform.
• Be an inspiring, inclusive and collaborative leader for a team of strong engineers responsible for delivering on business value.
• Your technical contribution scope won't be limited just into cycle delivery goals, but there is an expectation that you engage in technical deliverables such as RFC reviews, bug fixes, and small features, without blocking or slowing down your teams progress.
• You will be responsible for identifying the process bottlenecks and clearing any potential roadblocks.
• You will play a role in building the team with the right culture, partnering with other teams, planning sprints and executing the plans.
• You are expected to contribute as an active member of the global product team, a member of our leadership team responsible for delivering high business values.

Desired Candidate Profile:

• B.E / M.E with specialization in Computer Science / Information Technology.
• Diverse experience of 8-12 years in a hyper-growth environment.
• A minimum experience of 3 years in development and technical leadership role
• A minimum experience of 2 years in managing Scrum Teams.
• Extensive experience in designing and developing software applications by putting the latest technology stacks to use in an Agile environment.
• Prior hands-on experience working through the design, development and release cycle.
• Hands on experience in full stack development, including RESTful API, JavaScript (jQuery, Angular/React, NodeJS, etc.), MongoDB, server component technologies
• Experience using Agile performance metrics to drive accountability and continuous improvement.
• Proven leadership and motivational skills and the ability to maintain high levels of energy and engagement.