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Application Support Engineer
Application Support Engineer
sagarsoft (india) ltd's logo

Application Support Engineer

Sridevi Reddy's profile picture
Posted by Sridevi Reddy
7 - 10 yrs
₹15L - ₹25L / yr
Remote only
Skills
SQL
trade
Tech Support
skill iconPython
Linux/Unix

Dear Aspirant,


We do have an urgent opening with Sagarsoft for the Application Support Analyst role.


Job Title/Role: Application Support Analyst

Job Location: Hyderabad- Remote

Client : Point72 -https://point72.com


Role: Permanent Role 

Notice Period: Immediate to 15 days

Open Positions: 2

Shift: US Shifts (Complete Night Shifts)

Working Hours:

  • Shift Rotation: Every 3 months
  • Shifts:
  • Evening Shift: 7:00 PM to 5:00 AM IST
  • Night Shift: 9:30 PM to 7:30 AM IST/''

About us: Sagarsoft is a BSE listed Digital engineering services company dedicamted to assisting global enterprises with digital transformation and technology modernization.

Overview: Join our dynamic US support team as an Application Support Specialist. You’ll play a key role in providing top-notch support for our applications, ensuring smooth operations across our middle, and back office systems.

Key Responsibilities:

  • Collaborate with the global support team in Connecticut to deliver seamless support across different time zones.
  • Work closely with Project Managers, Traders, and Analysts to quickly resolve issues and identify areas for improvement.
  • Assist in the rollout and setup of new products, providing training and support to end-users.
  • Offer 2nd and 3rd line support for various office systems and market data.
  • Coordinate with external vendor support teams to address technical issues and implement enhancements.
  • Support Development and QA teams throughout project lifecycles, from gathering requirements to deployment.
  • Participate in planning and executing PC releases and related deployment activities.
  • Set up and monitor automated jobs using a central scheduler (e.g., Active Batch).
  • Utilize ticket, issue, and change management systems effectively.

Requirements:

  • Passion for providing an outstanding client experience.
  • Excellent written and verbal communication skills.
  • Confident and friendly phone presence.
  • Strong troubleshooting and problem-solving abilities.
  • Willingness to share knowledge and suggest improvements.
  • Team player who remains calm under pressure.
  • Availability for off-hours on-call support.
  • Flexibility and adaptability in a fast-paced, evolving environment.

Desired Skills:

  • 4 to 6+ years of experience in an Application Support role.
  • Experience in automating repetitive tasks.
  • Understanding of trading phases and asset types.
  • Familiarity with Windows, MS Office, and common business applications.
  • Experience with Windows 2003 and 2008 clustering.

Mandatory Skills:

  • Experience in investment banking.
  • Strong communication and interpersonal skills.
  • Proficient in SQL and comfortable working with SQL Server.
  • Strong Python or similar programming skills, with a focus on automation.
  • Basic UNIX scripting experience is a plus.
  • Familiarity with scripting languages (e.g., PowerShell, VB Script, batch).
  • Experience with scheduling software (e.g., Autosys, Active Batch)

If you find the skillset suitable, Please let us know the following details.

  • Reason for Change:
  • Offers in hand?:
  • Total exp:
  • Relevant exp in Application Support :
  • Experience in Python:
  • Experience in Automation:
  • Experience in SQL:
  • Experience in Investment banking:
  • Current CTC:
  • Expected CTC:
  • Notice period (kindly mention the days negotiable, if any):
  • Current location:
  • Preferred location:
  • LinkedIn:
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About sagarsoft (india) ltd

Founded :
1996
Type
Size
Stage

About

Sagarsoft Inc is a Technology Solutions and Professional Services provider serving North America based Tech driven Businesses across a wide range of sectors, right from Tech Start ups to Fortune 100 firms. As Technology transformation experts, Sagarsof...
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To know more about the fun times we have please visit https://www.youtube.com/channel/UCPVO-tBqfnBtarXf8DvPrNg">Life at Hevo 

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