Application Support Engineer

Key Responsibilities:

• Counsel prospective students/parents about courses and programs 

• Handle inbound and outbound leads effectively 

• Convert inquiries into enrollments through strong sales techniques 

• Build and maintain relationships with students and clients 

• Achieve monthly and quarterly sales targets 

• Provide accurate information about courses, fees, and career outcomes 

• Maintain records of interactions and follow-ups 

Candidate Requirements:

• Minimum 1 year of experience in the Ed-Tech industry 

• Strong communication and interpersonal skills 

• Proven sales ability and target-driven mindset 

• Ability to handle objections and close deals effectively 

• Comfortable working in a fast-paced environment 

Role & Responsibilities

• Define and evaluate user workflows, journeys, and interaction flows for digital products
• Create low to mid-fidelity wireframes or prototypes purely for concept validation and usability testing
• Conduct usability testing, prototype testing, and concept validation sessions with users
• Identify friction points, usability issues, and workflow gaps before product development
• Translate business and product ideas into testable concepts and scenarios
• Work closely with Product Managers and Engineering teams to validate feasibility and improve workflows early in the lifecycle
• Iterate on workflows and concepts based on user feedback, testing insights, and behavioral observations
• Provide clear, actionable recommendations to improve product experience and usability

Ideal Candidate

• Strong Usability / UX Testing and Validation Profiles
• Mandatory (Experience 1): Must have 3+ YOE in product validation, usability testing, design thinking, or experience testing roles, working on digital products
• Mandatory (Experience 2): Must have hands-on experience in designing user journeys, workflows, and interaction flows for web or mobile applications
• Mandatory (Experience 3): Strong experience in creating wireframes, low-fidelity and high-fidelity prototypes using tools such as Figma, Adobe XD, Sketch, or similar
• Mandatory (Experience 4): Must have practical experience conducting usability testing, prototype testing, and concept validation with users before product release
• Mandatory (Experience 5): Experience in identifying usability issues, user friction points, and iterating designs based on feedback and testing insights
• Mandatory (Skills 1): Strong understanding of UX principles, interaction design, information architecture, and design thinking methodologies
• Mandatory (Skills 2): Ability to translate business requirements into intuitive, user-friendly design solutions and prototypes
• Mandatory (Skills 3): Basic understanding of user behavior and usability heuristics to improve overall product experience
• Mandatory (Tools): Proficiency in design and prototyping tools such as Figma, Adobe XD, Sketch, InVision, or similar tools
• Mandatory (Company): Candidates from B2C consumer-facing digital product companies, fintech, e-commerce, or product-driven organizations preferred
• Mandatory (Note) - This is NOT a UI/UX Design role. We are looking for Usability / Design testing candidates who specialize in testing product concepts, validating workflows, and creating prototypes purely for experimentation and usability testing
• Preferred (Skills): Exposure to A/B testing, user research methods, design systems, or behavioral analysis is a plus

Job Title: Customer Support Executive

Location: HSR, Bangalore

Work Mode: In-office (6 days a week)

Shift: Rotational Shifts Week-off: Rotational

About the Role:

We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring prompt, professional, and effective resolution to their queries, complaints, and requests across multiple channels.

Key Responsibilities

● Handle inbound and outbound customer calls, emails, and chat queries.

● Provide accurate information about products/services and resolve issues within defined SLAs.

● Escalate unresolved issues to the appropriate department and follow up until closure.

● Maintain detailed records of customer interactions in the CRM system.

● Coordinate with cross-functional teams to ensure seamless customer experience.

● Meet daily/weekly performance

Primary job role

Develops software/ information systems, by creating & designing sets of new functionalities and installing software solutions and play a leadership role thorough understanding of design methodologies and overall software development lifecycle. 

Main duties/responsibilities

• Involve in all stages of the software development process including requirement gathering, design, development, testing, deployment management, issue review and perform maintenance.
• Good analytical and problem-solving skills.
• Learn and maintain up to date knowledge of latest technologies, tools and platforms.
• Responsible for maintaining a high level of expertise in all areas of technology used (or potentially used) by the team.
• Produce high quality and designs by following industry best practices and coding standards.
• Communicate with clients as and when required.
• Responsible for clear communication (both written and verbal) with technical and non-technical contacts (internal and external) and all seniority levels.
• Ability to work both independently and as a part of a team.
• Work with non-technical business teams to understand the functionality, composition, and user requirements.
• Ability to achieve tasks with minimum supervision.
• Participate in estimations.
• Participate in design discussions.
• Provides technical support to customers and employees.
• Provides training and guidance to the new developers.
• Ability to play a leadership role within the team

Experience

• 4-5 years of experience in the relevant field with 1-2 year in SSE role.

Technical Knowledge

• Angular, React/Redux (or Similar Technology)
• Node.js
• RESTfull API integration
• Experience working with Docker and containerized applications
• Experience working with Kubernetes or other container orchestration tools
• Knowledge and understanding of working in AWS environments
• Experience in full stack development (with passion)
• RDBMS and Document Database
• Experience with Agile/Scrum Development Methodology
• Exposure to Continues Integration (CI/ CD)
• Version control systems like Git/ TFS

Qualifications

• Bachelor’s Degree in Computer Science / IT or an equivalent qualification.

Behavioral competencies

• Communication
• Teamwork & collaboration
• Client orientation

Expecting leads to know Angular9, React (Functional, Hooks), Nodejs(NestJS), Test Driven Development (Unit Test)/JEST, Microservice / Container ( Docker )

We are looking for a talented product engineer to facilitate the design and manufacturing of our next line of exciting products. As a product engineer, you will be working closely with the design team to create industry-relevant products that meet company specifications. You will also be required to design and oversee the product manufacturing process to ensure that our products meet state safety requirements.

To ensure success as a product engineer, you should have excellent analytical and design skills, good working knowledge of design software, and advanced troubleshooting skills. A top-notch product engineer should be able to transform ideas into high-end products that perfectly meet the needs of our customers.

• Meeting with the development team to discuss product ideas.
• Analyzing market and industry product trends.
• Determining product feasibility costs and return on investments.
• Developing design ideas based on customer interests, budgets, and market research.
• Creating rough product designs using sketches and computer software.
• Conducting theoretical testing on design models.
• Creating full product designs and specifications using computer software modeling techniques.
• Selecting product materials and designing the product manufacturing process.
• Overseeing production and ensuring that products conform to market specifications and safety regulations.

• Bachelor’s degree in mechanical engineering or a similar field.
• Previous experience working as a product engineer.
• Advanced analytical and design skills.
• Excellent written and verbal communication skills.
• Knowledge of industry and market trends.
• Ability to visualize theoretical models and design ideas.
• Good project management skills.
• A keen eye for detail.

1.Create content properties that drive cross-platform interaction for the brand

1. Work with creative team, to create and deploy quality content, across digital communication channels
2. Ensure adherence to brand and internal guidelines for communication across digital channels
3. Execute editorial calendars and content programs for various digital platforms like blogs, websites,

microsites etc.

1. Be a part of strategy team, create and execute 360-degree brand campaigns on web and mobile
2. Track and analyze content performance, and suggest solutions
3. Conceptualize and co-create content for scalable websites

Required Candidate profile

1. 
   Eye for Grammar, Clarity, Accuracy and Creative language
2. Must have exposure to International Trends
3. Must have excellent command over Proof Reading and web content writing
4. Review & Rewriting of Content. Proof reading and writing for web based applications
5. Excellent Researching and Conceptualization Skills

Position – 

Business Development Executive

Qualification – 

MBA (Marketing) with Bachelor or master’s degree in computer science or Information Technology 

Communication – 

EXCELLENT COMMUNICATION REQUIRED 

Experience – 

1-3 Years 

Skills – 

Business Development, Lead Generation, Pre-sales, Digital Marketing, Marketing Research, Research Analysis, Market Initiative, etc.

• Technology Acumen
• Must have a good understanding of digital technologies of Web/Mobile App Development, Cloud Services (especially AWS), Big Data and DevOps
• Overall messaging and branding
• Should be able to create brand offerings, brand positions, brand promise, messaging for target audiences with their trust and business.
• Digital Marketing
• Enhance social media presence with unique 10 posts/month and post them to 2-3 channels. Each post would be published for 5-10 times in a month across channels.
• 3rd party profiles and Management
• Shall create profiles on listing sites like Clutch, GoodFirms etc and help in collecting client reviews
• Lead Generation
• Should run targeted email and social outreach campaigns to target audience and bring appointments for your sales team to close
• Domestic/International Exposure
• Should have experience in dealing with international market & businesses (especially USA and Europe) as ours’ B2B market
• Content Strategy and Execution
• Should be able to define the content strategy and curate the quality content – posts, blogs, newsletters, website, etc.
• Should be able to help on working on proposal and sales
• Should be able to nurture the relationships with customers

Roles & Responsibilities –

• Demand/Lead generation through outbound marketing activities. Researching organizations and individuals to identify new leads and potential new markets.
• Prospect Identification, Nurturing & Closure. Researching the needs of other companies and learning who makes decisions about purchasing
• Lead Generation and Management by Contacting potential clients via email or phone to establish rapport and set up meetings / Cold Calling
• Strong lead generation skills (establishing initial contact and gathering information)
• Generate new leads and set appointments for the Business Development Managers, within a defined territory, for specific lines of business, through telemarketing
• One would typically be involved in setting up a volume of qualified appointments to increase the chances of more contract conversion and ensure the healthy sales pipeline. 
• Researching Organizations and Individuals online (especially on social media) to identify new leads and potential new markets.
• Planning and overseeing new marketing initiatives
• Attending conferences, meetings, and industry events
• New Business Acquisition 
• Contacting clients to inform them about new developments in the company's products
• Developing quotes and proposals
• Negotiating and renegotiating by phone, email, and in-person
• Developing sales goals for the team and ensuring they are met
• Training personnel and helping team members develop their skills
• Market Research and Analysis
• Understand client requirements
• Research accounts, identify key players and generate interest
• Maintain and expand the database of prospects
• Proficient in Microsoft Office Suite specifically Microsoft Excel, PowerPoint, Word, and Outlook
• Clearly and effectively communicates the Company's Solutions to prospects
• Technology selling experience
• Experience with online demos and conducting virtual meetings
• Blend of Startup and MNC culture is an add on
• Self-starter who can function both individually and as part of a team 
• Should visualize the big picture about the product and the partners' requirements

About Scalex – 

We are cloud-born product development, consulting and technology services start-up, having a presence in Pune (India) and Seattle (USA). We have been working closely with leading-edge start-ups and mid-size companies across the globe in their journey to ideate, implement and innovate next-gen technology products and solutions using re-defined user experience and digital technologies of Cloud, Mobility, and DevOps. We leverage the power of digital technologies to build the products with a customer-centric approach and agile methodologies as the backbone.

What differentiates us from other consulting businesses is our focus on constant innovation and dedication to the products or solutions we work on for our customers. With the fast pace of innovation and changing technology, the end products are updated constantly and rapidly. So, our engineers are therefore enjoying the challenge of learning new technologies and synthesizing the acquired knowledge to solve business and real-world problems.

We follow agile work culture, where we believe in giving autonomy and flexibility to our engineers. At the same time, they will be given responsibility distribution to deliver the best-in-class and quality solutions in time with the limited formalities. 

Last but not least, you will get an opportunity to work with high performing teams and competitive businesses.

https://scalextechnologies.com">https://scalextechnologies.com