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Tech Support Jobs in Delhi, NCR and Gurgaon

Explore top Tech Support Job opportunities in Delhi, NCR and Gurgaon for Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.

After Sales Technical Engineer

Founded 1996
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Noida, NCR (Delhi | Gurgaon | Noida)
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2 - 7 years
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Best in industry3.5 - 4.5 lacs/annum

About Logipix Logipix Ltd. is a privately held-company established in 1996 in Budapest, Hungary. Since then, Logipix has grown into the international company that it is today – one of the most innovative developers and manufacturers of end-to-end video solutions. The main profile of the company is to provide specially designed, high-end video surveillance solutions considering the various characteristics of different application areas. Logipix India Pvt Ltd was established in India with office in Noida, Sector 132 for dedicated focus of business in the Indian subcontinent. Over the past 2+ years, the company provides solution for prestigious clients both existing and future. Job Summary The After Sales Technical Engineer is responsible for the local and remote assistance to the partners in India and abroad in the region, providing support in the engineering aspects of projects to the Regional Director. He is able to systematically organize the tasks at hand, do worklogs and follow up on the issues. An ideal candidate has the ability to install and test software & hardware components and able to document his work thoroughly. Responsibilities • Assistance in identification and localization of Hardware and Software problem in installed systems • Logipix Software installation, configuration and troubleshooting • Provide remote or local support for partners • Track project tasks through project lifecycle • Following up issues according to worklog • Assistance to the Regional Director in electrical engineering technology related to projects • Cooperate with Logipix Hungary After Sales engineers on installation and testing • Create reports both internal and external for periodically submissions Requirements • Graduate in computer and/or electronics engineering • Strong documentation skills • Knowledge of TCP/IP networks • Strong knowledge in Windows OS • High level English skills • Stable technical knowledge Preferred skills • Interest in photography and cameras • Autocad • Project Management What we offer • International company background • Long-term employment status at a dynamic company • Online training to help with the daily routine

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Technical Sales Executive/Tech Support

Founded 2011
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Noida, NCR (Delhi | Gurgaon | Noida)
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3 - 7 years
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Best in industry2 - 3 lacs/annum

Responsibilities: o Working with customers/employees to identify computer problems and advising on the solution o Logging and keeping records of customer/employee queries o Analysing call logs so you can spot common trends and underlying problems o Updating self-help documents so customers/employees can try to fix problems themselves o Working with field engineers to visit customers/employees if the problem is more serious o Testing and fixing faulty equipment Skills: • An ability to assess each customer/employee's IT knowledge levels • Ability to deal with difficult callers • Good analytical and problem solving skills • Good interpersonal and customer care skills • Good accurate records keeping

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Ruchi Purang
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Tech Support Engineer

Founded 2014
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NCR (Delhi | Gurgaon | Noida)
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0 - 3 years
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Best in industry2 - 4 lacs/annum

We are looking for candidate who would be responsible for the smooth running of our cloud based platform and ensuring customers get maximum benefits from them. Individual tasks vary depending on the size and structure, But may include: Bridge between operations team and technical team Managing Data uploads/ integrity and synchronisation for Clients Installing and configuring computer hardware operating systems and applications monitoring and maintaining cloud platform and networks Talking to tech support team and clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues; Troubleshooting system and network problems and diagnosing and solving hardware or software faults; Providing support, including procedural documentation and relevant reports; Following standard operating procedures to repair a fault or set up a System; Supporting the roll-out of new applications; Setting up new users' accounts and profiles and dealing with password issues; Prioritising and managing many open cases at one time; Testing and evaluating new technology

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Tech Support Engineer

Founded
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NCR (Delhi | Gurgaon | Noida)
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3 - 7 years
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Best in industry3 - 5 lacs/annum

Is considered an expert in knowledge of products, solution or service offerings as well as competitor's offerings to be able to sell large solutions. Understands the industry and market segment in which key accounts are situated, and integrates this knowledge into consultative selling. Understands and applies program/project management methods and processes to define, plan, cost, resource, track and ensure successful pursuit. Understands the role of IT within area of specialization and how company's solutions differentially address specific vertical industry challenges as well as their cross-segment capabilities Account planning and accurate account revenue forecasting skills. Collaborates with management and sales teams in shared accounts to ensure seamless integration of specialist sales with other sales activities. Cultivates & maintains positive relationships with customers to ensure account retention & growth, and position company as the preferred vendor for meeting all business needs

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Product Support/ Customer Relation Executive

via HRStop
Founded
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Noida, NCR (Delhi | Gurgaon | Noida)
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0 - 5 years
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Best in industry1.5 - 0.000015 lacs/annum

Customer Success Champion would be responsible for talking to the customers and helping them with their queries regarding our software product. Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled Providing first level support on our services via remote desktop calls if required Route/Assign tickets to the appropriate support group, if necessary. Identifying and escalating high-severity, priority issues Updating Pending Tickets with timely, precise, accurate updates Following-up with end users, if necessary, for closure of pending tickets

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Rashmi Agarwal
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Customer Success Specialist

Founded 1994
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Noida, Agra, NCR (Delhi | Gurgaon | Noida)
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1 - 5 years
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Best in industry2 - 5 lacs/annum

Embarc was established in 1994 and has established itself as a leading company in providing solutions for location based services. We have developed Find’n’Secure web based real time GPS Tracking and Fleet Management Software. We also have Find’n’Secure for Mobiles. We supply different kind of GPS trackers and accessories depending on the need of tracking (Vehicles, children, pets, ships, airplanes etc.). We have partners in more than 45 countries. We have now launched Find’n’Secure Ver 5.0. We have also launched FnS Apps for Android and iOS platforms. We are looking for a bright Technical Customer Success Specialist to provide enterprise level support to our customers via phone, web, email, chat and other support channels as required. Responsibilities: Take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot and identify solutions to resolve customer issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide prompt and accurate feedback to customers Ensure proper recording and closure of all issues Prepare accurate and timely reports Document knowledge in the form of knowledge base tech notes and articles

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