Desktop Support Engineer

Qualified Chartered Accountant - CA is mandatory.

Need candidates from Banks, NBFC and Fintech as Exp in Financial Services industry is a must for this role.

3+ years of experience is required in the industry as a practicing internal audit / risk controls & mitigation expert. ( mandatory to have exp in Internal Audit. )

Knowledge of Audit procedures, including knowledge of generally accepted audit standards, planning, audit techniques incl. testing and sampling methods.

Strong stakeholder management skills to manage both, external vendors as well as cross-level owners across internal functions.

Experience of working for start-ups/new-age tech-first businesses in financial services preferred.

Candidates from Big 4s are preffered, who must have handled domestic clients from Financial Services w.r.t RBI guidelines.

Job Title: Data Scientist

Location: Bangalore (Hybrid/On-site depending on project needs)

About the Role

We are seeking a highly skilled Data Scientist to join our team in Bangalore. In this role, you will take ownership of data science components across client projects, build production-ready ML and GenAI-powered applications, and mentor junior team members. You will collaborate with engineering teams to design and deploy impactful solutions that leverage cutting-edge machine learning and large language model technologies.

Key Responsibilities

ML & Data Science

• Develop, fine-tune, and evaluate ML models (classification, regression, clustering, recommendation systems).
• Conduct exploratory data analysis, preprocessing, and feature engineering.
• Ensure model reproducibility, scalability, and alignment with business objectives.

GenAI & LLM Applications

• Prototype and design solutions leveraging LLMs (OpenAI, Claude, Mistral, Llama).
• Build RAG (Retrieval-Augmented Generation) pipelines, prompt templates, and evaluation frameworks.
• Integrate LLMs with APIs and vector databases (Pinecone, FAISS, Weaviate).

Product & Engineering Collaboration

• Partner with engineering teams to productionize ML/GenAI models.
• Contribute to API development, data pipelines, technical documentation, and client presentations.

Team & Growth

• Mentor junior data scientists and review technical contributions.
• Stay up to date with the latest ML & GenAI research and tools; share insights across the team.

Required Skills & Qualifications

• 4.5–9 years of applied data science experience.
• Strong proficiency in Python and ML libraries (scikit-learn, XGBoost, LightGBM).
• Hands-on experience with LLM APIs (OpenAI, Cohere, Claude) and frameworks (LangChain, LlamaIndex).
• Strong SQL, data wrangling, and analysis skills (pandas, NumPy).
• Experience working with APIs, Git, and cloud platforms (AWS/GCP).

Good-to-Have

• Deployment experience with FastAPI, Docker, or serverless frameworks.
• Familiarity with MLOps tools (MLflow, DVC).
• Experience working with embeddings, vector databases, and similarity search.

Your actions will act as a catalyst in revolutionising the digital footprint of 200 million micro businesses worldwide.

Our ideal candidate for this role is an entrepreneurial and creative out-of-the-box thinking tech geek with a get-things-done attitude, who wants to thrive in a fast-paced international environment.

If you are qualify and are excited about joining us, read about our functional asks below.

• Participate in the entire product development lifecycle, focusing on coding and debugging.
• Translate high level business problems into scalable solutions. These include building self learning modules for dynamic pricing, contextual recommendations, in-house analytics, advanced real-time backend systems, etc.
• Develop Web APIs and end-to-end web services to support various internal & external.
• Develop unit test plans to deliver quality components.
• Building reusable code and libraries for future use.
• Optimization of the software platform for maximum speed and scalability.
• Collaborating with the front-end developers and other team members to establish objectives and design more functional, cohesive codes to enhance the user experience.
• Developing ideas for new programs, products, or features by monitoring industry developments and trends.
• Perform UI tests to optimize performance.
• Provide training and support to internal teams.
• Follow emerging technologies.

• Expertise in PHP and Laravel or CodeIgnitor, MySQL or PostgreSQL, Nginx, LEMP setup
• Developing REST APIs & integrating 3rd party APIs (oAuth 2.0), Git
• Hands-on experience in application deployment on linux servers
• You can easily navigate volatile environment where you are constantly getting challenged to push your own boundaries to make sense of ambiguous and complex signals of uncertainty into simple winning outcomes.
• What separates you from other developers is your relentless drive for running new tests and experiments on a regular basis. You love programming, but even more, you actually love implementing changes based on user data and create highly scalable technology based solutions.

A crazy ambitious role with potential for sky-rocketing growth, global exposure and immense monetary upside within a fast-growing start-up.

Websites.co.in is considered to be the world's easiest website builder platform that lets micro business owners create their website within 15 minutes and helps them grow their business online.

With the vision to champion the world’s 200 million micro business owners, Websites.co.in was started in Mumbai, India in 2017.

Since then, over a 1 million+ people from 200+ countries engaged with websites.co.in in 98 world languages to create their website. The 4.5 out of 5 stars with over 11000 reviews is testimony that we are on the right track.

Job description

The ideal candidate must be willing to engage in all stages of the sales cycle. They should be confident with building new client relationships. They should have evidence of strong skills and possess good communication skills.

Responsibilities

• Build relationships with prospective clients; cold calling, emailing, follow-up and resolve any concerns/problems.
• Prepare and present proposals to qualifying companies on import/export opportunities.
• Understanding the market and its needs, product selection, sending prices, taking new orders, and sending samples, catalogues etc.
• Utilize effective communication and interpersonal skills to address any issues/problems or concerns.
• Keep abreast of opportunities in various countries through ongoing communication with contacts.
• Provide reqular feedback to the management on existing/ new opportunities and implement discussed action plans to capitalise on the opportunities.

Requirements

• Masters of Business Administration degree.
• Well versed in English
• Strong communication and presentation skills

Responsibilities:

.Create exclusive distributors, exclusive super stockiest and business associates for the company towards business growth.

.Guide, coordinate and make strategic marketing plans for the sales team working under his jurisdiction.

.Finding and developing new markets and improving sales.

.Keep abreast with stock reports, inventory, product orders, re-order etc.

Requirements:

.Bachelor's degree in business, marketing or a related field.

.Experience in sales, marketing or related field.

.Strong communication skills.

.Excellent organizational skills.

.Proficient in Word, Excel, Outlook, and power point.

You have:

• 4- 15  years of relevant experience in full stack development in a reputed B2B SAAS company, preferably contract lifecycle management company (e.g. Pandadoc, Ironclad, Docusign, Zoho, Cloudcherry, Spot Draft etc)
• Experience in the following tech stack: JavaScript, Typescript, Angular, Python, Django, REST API, MySQL, Google Cloud
• Solid understanding of RDBMS concepts and experience managing one database (MySQL, PostgresSQL, etc)
• Solid understanding of Google Cloud Platform (or AWS)
• Strong experience and/or expertise in building customized text editors
• Strong experience with Python data analysis libraries
• Experience and/or expertise in building No-Code platforms
• Experience leading a small team of engineers in an agile/scrum setup

Preferred additional qualifications:

• Experience in building integrations with third party tools.
• Automated testing and data quality assurance experience
• Experience in data analytics
• Experience in working with data scientist to build and/or deploy ML models to solve specific problems
• Experience in working with Microsoft Cloud Storage Partner Program (CSPP)
• Experience in a startup environment
• Experience in Blockchain and Web3 technologies

Why 22by7?

Any role with us is a career building opportunity. At 22by7, the incumbent is the complete owner of any opportunity she or he creates.

The sales effort is backed-up by right process and people in place like- dedicated Solution Architect Team, Dedicated Post Sales Team (Tech Team), Marketing and other Support function in place.

Dedicated 24*7 support team

We not only resolve but ensure BCP and thus empower our client’s for enhanced productivity gain and realization of their Business Score Card.

Culture that has been voted as a Great Place to Work by the People of 22by7

Highly credible and competent Team Members

True work life integration and balance

Other benefits like Medical Insurance, Covid Care, and support structure over and above

About the role

Role-  Enterprise Sales Manager- New Business

Band- L3

Reporting to- Head Sales

Location-Bangalore

Role Type- Individual Contributor

No. of Vacancies-02

Job Profile

• Handling end-to-end sales
• Selling IT Infrastructure or IT Transformation Solution to Enterprise Accounts
• Selling across verticals Enterprise Accounts
• Working on GTM strategies and seeding 22by7 as a Solution Partner in Client Account
• Account Planning, Mapping, meeting the Decision Making Unit of the prospect or existing clients
• Understanding the clients existing infrastructure and the pain points and building on the clients transformation journey/ growth journey
• Pitching the right solution with the help of Pre-Sales team members
• Cross-Selling and Up-Selling- Growing the Account
• Maintaining a healthy strong funnel on solution portfolio of 22by7
• Answering the RFI/RFP/PoC etc with the help of Pre-Sales team
• Managing the OEM, Disti eco system and leveraging it for getting leads/ pre-sales / closures
• Working on BOM and pricing
• Handling presentations, techno commercial negotiations and Closures
• Create Customer Experience Excellence through continuous follow-up and customer interaction
• Working with other cross-functional team like marketing for carrying out different client/vendor related activities
• Take Sales Accreditation on different product lines which helps for strong pitching

 Of the Solutions

Specification-

Education- Open- Any Diploma/Any Graduate/Any Post Graduate

Experience- 5 to 10 years, sales exposure in similar or related domain, must be in IT sales and market exposure is a must

Person Profile-

• Good verbal and written communication skills
• Good presentation and negotiation skills
• Good at engaging and managing relationship with CXO level
• Excellent at relationship building and managing it
• Who can sniff opportunities
• Good mental resilience
• Drive to win
• Go getter
• Loves to work in fast paced environment and who loves working with target
• Open to travel

Sales Competency Dictionary

Technical Competencies- These are the competencies which are core and directly related to the job.

1. Domain Knowledge & Expertise-

Market

 Product/Technology

Customer

Competition

Client

1. Communication Skill-

Opening a conversation

Listening and Understanding abilities

Assessment of buyer

Growing the conversation

Art of probing/ questioning

Establishing trust, credibility, relationship over a communication

360-degree communication

Closing the communication loop

Presentation skill

Written communication- e-mail, documentation etc.

1. Negotiation Skill-

Uncovering and delivering value, increasing the pie, creating win-win situations

Showing the value/worth

Finish it strong

1. Proactive

Planning & Methodical

Motives

Networking for new sales opportunities

Persuade

Follow-up

Opportunity Sniffer

Behavioral Competencies- These are the competencies which manifests into the obvious behavior demonstrated by a successful sales professional.

1. Achievement Motivation- The extent to which an individual is driven to succeed or can also be put as how important is for the individual to succeed in the given role.

Drive to Succeed

                                                                                Competitiveness

Achieving the goal

Sense of Achievement

Fear of Failure

Perseverance or Persuasiveness

Go getter

1. Emotional Stability/ Adaptability- The ability to adapt oneself to the environment and keep calm and focused even though an individual goes through tough challenges. The mental toughness to bounce back and hard.

Handling rejections

Mental resilience

Can take strong decision

Objection Handling

1. Emotional Intelligence- The ability to ‘Read people’

Able to empathize with people

Understands the emotions

Understands motivations that drives human behavior

1. Locuz of control- Every individual attributes the success or failure to intrinsic or extrinsic factors. That is the factors which is under his control or not under his control. Thus they become ‘Accountable for their actions’.

Accountability for their action

In-charge of their plans and action

Owning up their success or failures

Doers or Action oriented

Strong at execution

1. Organising Skills- The ability to extract information, interpret and plan.

Resourceful

Information collection

Logical interpretation- quickly and accurately

Planning and Prioritizing

Desired Exposure/Background- Candidates who have worked in similar SI set up, exposure to corporate sales, selling IT solution to end customer. Must have a fair understanding of the business solution offered by 22by7

The Role growth- Can grow to Team Lead

Business Impact- The role makes a valuable contribution in the growth of the business profit, revenue, market and customer engagement.