Tech Support Engineer

Head of Product & Technology (CTPO – AI & Product), Miror

Miror is an early-stage, AI-driven health platform focused on women’s health, translating clinical and hormonal health protocols into scalable digital solutions for women in midlife. We are seeking a Head of Product & Technology (CTPO) who will own the end-to-end product vision and roadmap, lead AI-powered product development, and partner closely with a small engineering team to deliver impactful features.

The Role

You will sit at the intersection of healthcare, AI, product, and engineering, defining what we build, why it matters, and in what order. This is a hands-on leadership role for someone who can set strategy for women’s health and AI, while remaining close to discovery, design, and delivery with engineers.

Key responsibilities

Product leadership

·       Own and define the product roadmap aligned with Miror’s vision of holistic menopausal care and long-term health outcomes.    

·       Lead discovery to deeply understand user needs across symptoms, lifestyle, mental health, and engagement, especially for women navigating peri/menopause.

·       Translate clinical and hormonal health protocols into user-friendly digital journeys and AI-assisted experiences.

·       Design and iterate on features for symptom tracking and trend analysis, protocol adherence and personalization, community engagement, and integration of supplements, diet, and consultations.

·       Balance short-term MVP execution with long-term platform scalability and data foundations.

AI and technical ownership (product side)

·       Work with the team to select and refine AI approaches (APIs vs custom models, retrieval-augmented generation vs fine-tuning, guardrails, evaluation strategies) aligned with user value, safety, and constraints in a health context.

·       Define user experience patterns for AI, including prompting, input/output flows, user controls, transparency, and safety expectations.

·       Contribute to evaluation and monitoring frameworks for quality, safety, and latency so AI features are reliable, clinically responsible, and privacy aware.

·       Collaborate with engineers as the technical authority on high-level architecture for apps, backend, data pipelines, analytics, and integrations.

·       Make pragmatic build vs buy decisions and manage external vendors or development partners when needed.

Roadmap and prioritization

·       Translate company and user goals into a clear, prioritized 3–6-month roadmap with a strong emphasis on AI-powered experiences.

·       Identify, validate, and prioritize AI use cases such as intake and assessment flows, symptom triage, coaching copilots, personalization, and insight dashboards.

Define analytics requirements and feedback loops to measure impact and enable rapid experimentation and iteration.

Delivery with the engineering team

·       Facilitate product rituals for the engineering team, including backlog grooming, sprint planning, and asynchronous check-ins.

Ensure the team focuses on high-impact problems and that scope supports rapid learning rather than over-building.

Collaborate with engineers to determine sequencing, including what to prioritize for MVP, what to refine, and what to defer.

Communicate complex technical and product concepts clearly to non-technical stakeholders, including the founder and clinical experts.

Healthcare, compliance, and clinical grounding

·       Work closely with medical advisors, doctors, and nutrition experts to ensure clinical credibility in all product and AI experiences.

·       Ensure the product and data architecture align with healthcare regulations and data privacy standards relevant to women’s health.

·       Help establish frameworks for evidence-based recommendations and protocol validation over time.

Ideal candidate profile

Experience

·       8–10 years in product management, technology leadership, or engineering, with increasing ownership of roadmap, requirements, and delivery.

·       Experience as an AI Product Manager, Technical Product Manager, or similar role working closely with a small engineering team.

·       Proven track record of building and scaling consumer-facing digital products, ideally including at least one AI or large language model-powered product (e.g., chatbot, copilot, personalization system, or workflow automation).

·       Prior experience in healthcare, health tech, wellness, or femtech strongly preferred; experience with health data, behavior change, or regulated environments is a plus.

Skills and competencies

·       Strong product thinking with deep empathy for women navigating peri/menopause and midlife health challenges.

Solid technical foundation: able to read code and architectural diagrams, discuss trade-offs with engineers, and prototype with APIs or LLMs without being the primary individual contributor.

Ability to translate medical and scientific concepts into usable digital experiences and AI-assisted flows.

·       Data-driven mindset, comfortable using analytics and experiments to inform decisions.

·       Comfortable operating in ambiguity and early-stage environments, with a bias toward action and learning.

Engagement details

·       Type: Part-time or contract, with potential for extension or evolution into a longer-term leadership role if there is strong mutual fit

·       Hours: Approximately 15–20 hours per week to start, with flexibility for the right candidate.

·       Duration: Initial 12-week engagement focused on defined outcomes, with the option for ongoing collaboration.

·       Remote position with some overlap required with India or US time zones.

Initial milestone (first 4–6 weeks)

·       Co-create a six-month, AI-focus8-weekduct and technology roadmap for Miror, including clear problem statements, sequencing, and success metrics.

·       Take ownership of one flagship AI feature from concept to launch (for example, a perimenopause assessment or AI coaching companion), including discovery, PRD, user experience flow, and guiding engineers through implementation and launch.

·       Establish foundational product and delivery processes with the engineering team (backlog management, rituals, and metrics) to ensure continuity after the initial engagement.

Candidate must be a Qualified Chartered Accountant (CA).

Candidate must have 2+ years of post-qualification experience in Finance & Accounts.

Candidate must be an immediate joiner or available to join within 30 days only.

Candidate must have experience working on SAP. (atleast of 1 year)

Looking candidates from Surat or nearby Surat location only.

Coordinate and manage statutory and tax audits, inquiries and notices from tax and regulatory authorities;

Prepare and maintain documentation and records related to notices from tax filings, provisions and other tax related activities.

Exposure to TRAI / DoT regulatory reports.

Handling Cost Audit

Should have Knowledge of IndAS116

Candidates who belongs to service industries will be more preferred.

Lead technical Consultant

Experience: 9-15 Years

This is a Backend-heavy Polyglot developer role - 80% Backend 20% Frontend

Backend 

1. 1st Primary Language - Java or Python or Go Or ROR or Rust 
2. 2nd Primary Language - one of the above or Node

The candidate should be experienced in atleast 2 backend tech stacks.

Frontend 

1. React or Angular 
2. HTML, CSS

The interview process would be quite complex and require depth of experience. The candidate should be hands-on in backend and frontend development (80-20)

The candidate should have experience with Unit testing, CI/CD, devops etc.

Good Communication skills is a must have.

Responsibilities:

Developing engaging social media strategies.

Managing social media platforms of the organization.

Scheduling social media posts.

Engaging followers with regular company updates.

Creating brand awareness to gain audience attention.

Overseeing Social Media teamwork.

Responding to the comments on social media on time.

Creating paid social media campaigns for advertising.

Monitoring social media metrics and ROI.

Analyzing social media trends.

Assisting the HR department with hiring and training new employees.

Preparing social media engagement and activities reports.

Optimizing social media content effectively.

Coordinating with Graphic Designer and other team members.

Staying up to date with the latest social media advertising efforts and goals.

Requirements:

Prover work experience as a Social Media Analyst, Social Media Strategist, Social Media Executive, or a similar position.

Excellent knowledge of research requirements for social media strategy.

Strong oral and written communication skills.

Ability to work for long periods of time as and when required.

Outstanding brand awareness experience will be preferred.

Any graduate with expert convincing skills.

We are hiring for the role of Video Editing. If you are interested, please submit your resume and previous work

Looking for a passionate Production Support Lead and team player who wants to learn, contribute and bring fun & energy to the team. We are a friendly startup where we provide opportunities to explore and learn a lot of things(new technology/tools etc.,) in building quality products using best-in-class technology.

Responsibilities :

·  Customer Relationship Management

·   Incident Management. Manage ticket queue and resolve it in timely manner.

·   Analyzing the incidents and either responding to the end user with a solution or escalating it to the other IT teams.

·  Troubleshoot minor and major system problems in a timely manner and escalate to L3 support when necessary.

·  SLA Management

·  Develop and maintain accurate technical and user documentation.

·  Working with QA to ensure the quality and timing of new release deployments.

Skills/Experience :

·  Strong analytical and problem-solving skills and interest in learning new things will be the key.

·  Excellent interpersonal skills handling internal and external customers

·  About 3 years of professional experience in providing product support in leading BFSI sector organisations

·  Experience in any DB (SQL/noSQL)

·  Testing Exposure will be an added advantage

We are looking for a PHP Developer with knowledge of the laravel framework and a minimum of 2+ years of work experience in developing PHP-based applications for the specified designs and standards.

* Developing web solutions in PHP/Laravel on the LAMP stack

* Understanding the eCommerce domain and working in close proximity with the Business Owners to discuss requirements and quickly prototype business ideas into applications

* Make the best use of the ORM capability of Laravel and develop project solutions that are independent of the hosting environment and underlying database

* Integrations with 3rd party tools and services

* Troubleshooting and resolution of website performance issues

* Hands-on experience in Core PHP, Laravel, HTML, CSS

* Must be capable to handle projects alone.

* Should have handled projects in Agile methodology

About Tacnik:

Tacnik is an award-winning technology startup founded in 2016, Tacnik’s USP is its ability to combine myriad technologies — Virtual Reality, Augmented Reality, IoT, Gesture Technology, App Development & Game Development— to create holistic experiences for clients. 

Job Description:

We are looking for a tenacious Client Relations Specialist to become the face of the organization by being the first point of contact for incoming & outbound leads. The ideal candidate will have excellent communication skills and can understand the jargon of technical teams and clients' needs, helping to facilitate communication among those groups. The core responsibility will include lead nurturing & onboarding clients along with closely working on the CRM tool and strategizing based on various parameters such as clients' demographics. Experience of working within a sales team (for technology-based products) and a track record of working closely with product managers and clients (directly) is preferred.  

Skills:

Excellent written and verbal communication skills

Excellent technology skills and use of web-based applications

Confident speaker & a passion for relationship building

Highly creative with a focus on problem-solving

Excellent organizational skills

Good data analysis skills

Strong grasp of MS Office

Resilience and persistence

Results orientated

Responsibilities:

Pre-Sales:

Handling and directing sales enquiries.

Nurturing incoming deals and leads into prospective clients - Providing product demos & answering client’s questions & concerns.

Negotiating deliverables, commercials & timelines with clients.

Manage confirmed projects: o Review and approve proposals or requests, providing supporting material.

Align product team and client on expectations, deliverables & timelines.

Build, update & manage insightful analytical reports for clients & for the company to evaluate ROI.

Product Improvisation:

Understand client expectations & challenges of technologies to negotiate possible deliverables. Perform competitor analysis to understand features and improve product.

Others:

Managing & maintaining deals & projects on our cloud-based CRM system.

Communicating internally to brief colleagues on opportunities and pipeline status. 

• To appoint Block Sales Manager in their respective Districts.
• To manage sales operations in assigned district to achieve revenue goals.
• To supervise sales team members on daily basis and provide guidance whenever needed.
• To identify skill gaps and conduct trainings to sales team.
• To work with team to implement new sales techniques to obtain profits.
• To assist in employee recruitment, promotion, retention and termination activities.
• To conduct employee performance evaluation and provide feedback for improvements.
• To contact potential customers and identify new business opportunities.
• To stay abreast with customer needs, market trends and competitors.
• To maintain clear and complete sales reports for management review.
• To build strong relationships with customers for business growth.