Locations
NCR (Delhi | Gurgaon | Noida)
Salary
{{200000 / ('' == 'MONTH' ? 12 : 100000) | number}} - {{400000 / ('' == 'MONTH' ? 12 : 100000) | number}} {{'' == 'MONTH' ? '/mo' : 'lpa'}}
Job description
We are looking for candidate who would be responsible for the smooth running of our cloud based platform and ensuring customers get maximum benefits from them.
Individual tasks vary depending on the size and structure, But may include:
Bridge between operations team and technical team
Managing Data uploads/ integrity and synchronisation for Clients
Installing and configuring computer hardware operating systems and applications
monitoring and maintaining cloud platform and networks
Talking to tech support team and clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
Providing support, including procedural documentation and relevant reports;
Following standard operating procedures to repair a fault or set up a System;
Supporting the roll-out of new applications;
Setting up new users' accounts and profiles and dealing with password issues;
Prioritising and managing many open cases at one time;
Testing and evaluating new technology
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