Tech Support Engineer

Strong Enterprise Customer Success Manager Profile (CPaaS / Telecom / B2B SaaS / Communication Platforms)

Mandatory (Experience 1) – Must have overall 6+ years of professional experience, with a minimum 3+ years specifically in Customer Success / Enterprise Account Management roles within CPaaS, Telecom, Communication Technology, Contact Center SaaS, or B2B SaaS organizations.

Mandatory (Experience 2) – Must have minimum 3+ years of experience managing enterprise-grade accounts with portfolio/account sizes of $50K+ ARR, preferably within communication platforms, customer engagement solutions, CRM ecosystems, or contact center products.

Mandatory (Experience 3) – Must have demonstrated ownership of renewals, upsell, cross-sell initiatives, and Net Revenue Retention (NRR) targets. Candidates with experience in quota-carrying customer success or revenue ownership roles will be highly preferred.

Mandatory (Experience 4) – Must have strong experience owning the complete customer lifecycle post-sales, including onboarding, adoption, retention, account growth, strategic account planning, and customer success execution.

Mandatory ( Experience 5) – Must have experience orchestrating complex enterprise onboarding initiatives involving 5+ stakeholders and cross-functional teams, coordinating with Product, Support, Engineering, Operations, and Customer teams.

Mandatory ( Experience 6) – Must be comfortable engaging and presenting to C-level executives, Directors, VP-level stakeholders, and enterprise decision-makers, with proven ability to build strategic long-term relationships.

Mandatory (Experience 7) – Must have the ability to understand and explain SaaS product architecture, APIs, integrations, messaging workflows, telephony concepts, and enterprise product ecosystems at a functional level.

Mandatory (Tools) – Must be proficient in HubSpot or similar CRM platforms, Customer Success tools, reporting dashboards, and analytics platforms to monitor account health, customer usage, and engagement metrics.

Mandatory (Domain) – Candidate must possess hands-on working knowledge in at least two of the following ecosystems: CPaaS platforms, Cloud Contact Center solutions, Telecom/VoIP infrastructure, SMS & Messaging ecosystem, Political/Civic-tech platforms, or Nonprofit/Advocacy domains.

Mandatory (Note) - This role will operate in U.S. time zones and requires candidates to be comfortable working in night shifts (approximately 6:00 PM IST onwards).

Kris Kross Software is looking for an experienced and results-driven Software Sales Professional with 5–6 years of experience in software, SaaS, or IT solution sales and hands-on experience using CRM tools.

Key Responsibilities

• Generate and qualify new business leads
• Conduct software product demonstrations
• Manage the complete sales cycle from prospecting to closure
• Follow up with prospects and achieve sales targets
• Build and maintain strong client relationships
• Manage leads and opportunities using CRM software
• Use AI-powered sales tools to improve productivity and customer engagement

Requirements

• 5–6 years of experience in Software Sales, SaaS Sales, or IT Solution Sales
• Hands-on experience with CRM software
• Strong communication, presentation, negotiation, and closing skills
• Experience in lead generation, client demonstrations, and sales closure
• Self-motivated, target-oriented, and capable of working independently

Preferred Skills: Software Sales | SaaS Sales | CRM | Business Development | Lead Generation | B2B Sales | Software Demo | Client Acquisition | Sales Clo

Specific Responsibilities

• Minimum of 2 years Experience in Google Big Query and Google Cloud Platform.
• Design and develop the ETL framework using BigQuery
• Expertise in Big Query concepts like Nested Queries, Clustering, Partitioning, etc.
• Working Experience of Clickstream database, Google Analytics/ Adobe Analytics.
• Should be able to automate the data load from Big Query using APIs or scripting language.
• Good experience in Advanced SQL concepts.
• Good experience with Adobe launch Web, Mobile & e-commerce tag implementation.
• Identify complex fuzzy problems, break them down in smaller parts, and implement creative, data-driven solutions
• Responsible for defining, analyzing, and communicating key metrics and business trends to the management teams
• Identify opportunities to improve conversion & user experience through data. Influence product & feature roadmaps.
• Must have a passion for data quality and be constantly looking to improve the system. Drive data-driven decision making through the stakeholders & drive Change Management
• Understand requirements to translate business problems & technical problems into analytics problems.
• Effective storyboarding and presentation of the solution to the client and leadership.
• Client engagement & management
• Ability to interface effectively with multiple levels of management and functional disciplines.
• Assist in developing/coaching individuals technically as well as on soft skills during the project and as part of Client Project’s training program.

• 2 to 3 years of working experience in Google Big Query & Google Cloud Platform
• Relevant experience in Consumer Tech/CPG/Retail industries
• Bachelor’s in engineering, Computer Science, Math, Statistics or related discipline
• Strong problem solving and web analytical skills. Acute attention to detail.
• Experience in analyzing large, complex, multi-dimensional data sets.
• Experience in one or more roles in an online eCommerce or online support environment.

• Expertise in Google Big Query & Google Cloud Platform
• Experience in Advanced SQL, Scripting language (Python/R)
• Hands-on experience in BI tools (Tableau, Power BI)
• Working Experience & understanding of Adobe Analytics or Google Analytics
• Experience in creating and debugging website & app tracking (Omnibus, Dataslayer, GA debugger, etc.)
• Excellent analytical thinking, analysis, and problem-solving skills.
• Knowledge of other GCP services is a plus

Job Description / Responsibilities

● Join a team of great technical professionals who work hard but have fun and enjoy

developing state-of-the-art product-based applications and websites.

● Use best practice coding standards and implement each deliverable.

● Write and manage program and Bug Fixes

● Construct and support integrations that are easy to manage, maintain, customize and

configure; ensure overall reliability, availability, and high-performance code.

● Analyze system issues and problems and implement solutions rapidly.

● Manage multiple projects simultaneously varying in size and scope

● Work in a fast-paced cross-functional team environment. Effectively handle

time-critical issues and appropriately escalate at-risk items.

Desired profile of the candidate

● Server-side language NodeJS and PHP with experience in any framework.

● Frontend ReactJS, JS and HTML

● MYSQL/MariaDB Database

● Strong knowledge of OOP concepts.

● Good to have a cloud experience

● Computer Science/Software Engineering Bachelor’s degree or higher education.

● Experience in writing high-performance and highly scalable code using best

practices and coding standards.

● Excellent written and spoken communication skills.

● Excellent organizational and attention to detail.

● Good to have familiarity with NoSql DB, web servers (e.g. Apache), caching

(Memcache / Redis), Cloud, NodeJs, Microservices architecture Familiar with

agile software development methodologies (e.g. SCRUM / Agile / Kanban)

● Must know MVC design patterns, XHTML/HTML5, PHP, NodeJS,

CSS3, XML, MySQL/MSSQL, JavaScript jQuery, JSON objects, API, AJAX

functionality and client-side validation.

● Understanding accessibility and security compliance.

● Understanding fundamental design principles behind a scalable application

● Knowledge of using version control software such as SVN or GIT will be preferable.

● Experience in either Mobile application or Data Integration with other apps

would be preferred.

YOLO was born in 2016 when 4 Hosts welcomed 25 guests to their Surat Villa and has since grown to over 32 Hosts who have welcomed more than 15k guest arrivals in almost every area across the 3 cities. Every day, YOLO offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

Ambitious, thirsty for results and loving interacting with people? Excited by the energetic and customer-centric role of Sales? Then why not come and join us at the yolofarms.in & enjoy the experience! Our Sales Team with their winning edge and passion for driving revenue and growth, strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests. As Sales Manager, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do! Interested then why not say Yes I Can! as we are looking for passionate people just like you!

The Difference You Will Make:

Key Responsibilities of the Sales Manager: -Ensures the smooth running of the sales department, where all aspects of the villa's pro-active sales initiatives are delivered and total revenue maximised -Works proactively to improve guest satisfaction and comfort delivering a positive and timely response to guest enquiries and problem resolution -Develops and implements plans where sales initiatives & hotel targets are achieved -Leads and manages the sales team, fostering a culture of growth, development and performance within the department -Prepares and is responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained. 

A Typical Day:

• Builds and maintains effective working relationships with all key stakeholders -Reviews and scrutinizes the business performance, providing recommendations that will drive financial performance -Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for an internal and external audit, performing follow-up as required Requirements of the Sales Manager: -Proven experience in sales with strong problem-solving capabilities -Excellent leadership skills with a hands-on approach and lead-by-example work style -Commitment to exceptional guest service with a passion for the hospitality industry.

Your Expertise:

• Ability to find creative solutions, offering advice and recommendations -Personal integrity, with the ability to work in an environment that demands excellence, time and energy -Experienced in using IT systems on various platforms -Strong communication skills.

Our Commitment To Inclusion & Belonging:

YOLO is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement and allow us to attract creatively-led people and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At yolofarms.in we believe that people are our number one asset. As one of India’s largest villa companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.

• Experienced in defining & realizing end-to-end Technical Architecture for large scale enterprise systems. Ability to identify and define non-functional requirements and design systems to meet the same.
• Strong experience in OOAD and in applying Design patterns effectively
• At least 5 years of hands-on experience in Java/ JEE technologies like Struts/JSF, Spring, EJB, JMS Experience only on front-end technologies like Struts, JSP, Servlets, HTML will not be sufficient.
• Experience in performance testing and optimization of JEE systems on any of the following application servers - WebLogic, WebSphere and JBoss. Deep expertise in any one of the application servers is a must
• Strong experience in at least one RDBMS (Oracle, MS-SQL, MySQL).
• Experience in creating and reviewing technical documents like Architecture blueprint, Design specifications, Deployment architecture, Workload modelling etc
• Excellent understanding of software development methodologies and architectures
• Experience in either of these areas is a definite add-on - Infrastructure sizing, Capacity planning, Performance modelling, Cloud Computing
• Working experience on Linux/Unix based OS systems is a must
• Working experience on any one of these open source technologies (LAMP stack, Node.js framework, ELK, Cassandra, MongoDB, Couch base NO-SQL databases).

We are a stealth startup focusing on AI in healthcare and are looking for software engineers to join our PoC (Proof of Concept) team. You will be a core member of the company with equity options. If you are ambitious, excited about next-generation tech and have a constant hunger to learn, we encourage you to apply.

Your responsibilities:

• Design and develop full-stack web applications for PoC.
• Implement computer vision and NLP based deep learning models.
• Participate in client meetings and refine product capabilities.

Essential requirements:

• Interested in working at startups.
• Ability to work independently.
• Experienced in developing full-stack web applications.
• Strong command over React and Python.
• Good experience with Data Science.
• Comfortable with ambiguity and frequent changes to project scope in innovation environment.

Position: Automation Test Engineer

Location: TJC India, Pune

Job description:

This position involves Software Quality Assurance activities in all phases of the software development life cycle. We are looking for experienced Automation Quality Assurance engineer for SAP cloud-based application, who can carry on End-to-End testing of a newly developed Product and has Strong experience in designing test plans, test cases and test scenarios. Develop and generate scripts for Automating Test cases. Testing Methodologies Involved in manual testing includes functional testing, integration testing, User interface testing and Regression testing. Good understanding of software quality processes and practices is a must.

Required Candidate profile:

• 4-7 years of application Automation & Manual Testing experience.
• Responsible for testing of web based/SAP UI5 and other applications.
• Create detailed Test Plans, Test scenarios and Test cases.
• Experience in API and End-to-End Functional Test Automation. 
• Experience in writing Automation Tests using object-oriented programming in C#.
• Ensure proper version control and configuration management of all test objects developed and test environments use
• Develop and generate scripts to perform automated testing using selenium, Cucumber, Spec Flow etc.
• Execute and analyze automation test results.
• Raise bugs, reproduce failed scenarios, help in resolving bugs
• Familiarity with HTML, XML, Java Script, JSON, Ajax, jQuery
• Familiarity with Version Control GIT, TFS, SVN, at least one.
• Excellent communication skills (written and spoken)
• Highly self-motivated, with ability to work both independently and in a team.
• Interact with team members to develop a strong understanding of the project and testing objectives.
• Strong attention to detail with good understanding of QA concepts and methodologies.

Good to have: -

• JMeter, LoadRunner performance testing experience.
• Knowledge of QUnit, SAP/UI5, SAP UI Verify testing frameworks.
• Familiarity with Azure DevOps, Test Case management.
• Experience with Agile Scrum development methodologies would be a plus.

Required Skills: -

UI Testing, Regression Testing, Interface Testing Integration, Testing test Scenarios, Application Testing, Manual Testing, Functional Testing, quality analyst. Automation Testing, Selenium, Cucumber, C#, Spec Flow