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Tech Support executive
Posted by Manish Singh

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Locations

Mumbai

Experience

0 - 3 years

Salary

{{300000 / ('' == 'MONTH' ? 12 : 100000) | number}} - {{400000 / ('' == 'MONTH' ? 12 : 100000) | number}} {{'' == 'MONTH' ? '/mo' : 'lpa'}}

Skills

Tech Support
00118
Communication Skills
Presentation Skills

Job description

Skills: ● Willing to travel ● Basic understanding of Technology / IT ● Strong Customer Service Skills ● Flexibility and Persistency ● The ability to handle pressure and meet deadlines ● Attention to details ● Excellent time management and organisation ● Knowledge of The Healthcare industry and its current events will be an added advantage Responsibilities: Job Description ● Provide support to clients in any issue they are facing. ● Manage all on-site technical support, troubleshooting, installations and test activities. ● Diagnose technical problems and offer respective resolutions. ● Adherence to company’s procedures and protocols. ● Cooperate with technical team and ensure timely resolutions to customers. ● Comprehend customer requirements and make appropriate recommendations. ● Formulate relationships of trust with customers.

About Doxper

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Founded

2015

Type

Product

Size

6-50 employees

Stage

Raised funding
View company

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Requirements 3-6 years experience in a Technical Support role, preferably applications support Managing Customers from regions such as NA, ME or APAC Exposed to working shifts in nights Handled external clients on phone queues Current job includes exposure to CRM tools Exposure to severity based models would be preferable Exposure to Enterprise/Corporate customers preferable Strong customer-focus and problem-solving attitude Ability to communicate technical information to non-technical personnel. Keen sense of ownership of technical issues of Seclores enterprise customers Ability to generate progress reports on cases owned Good communication skill and learning attitude. Ready to work on 24/7 support center. Be a team player with ability to stretch (time-wise) when required Willing to work in high-pressure environment Skills in planning, organizing, and adapting within a multi-tasking environment. Willing to work in night shifts REQUIREMENTS.

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Founded 2015
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Experience icon
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