Tech Support executive

Job Title: Tele Caller (Bengali Language)

Location: Thane

Openings: 2

Job Description:

We are hiring experienced Tele Callers with a strong sales background. The candidate will be responsible for making outbound calls, explaining products/services to customers, and closing sales. Maintaining proper follow-ups and achieving assigned targets will be part of the role.

Key Responsibilities:

Make outbound sales calls to customers

Explain products/services clearly and confidently

Handle customer queries and objections

Achieve daily and monthly sales targets

Maintain call records and follow-ups

Requirements:

Graduation is mandatory

Experience in sales/telecalling background required

Fluent in Bengali (mandatory)

Good communication and convincing skills

Salary:

₹35,000 to ₹40,000 take-home per month

Preferred Candidate:

Immediate joiner

Target-oriented and self-motivated

What are we looking for - 

• Minimum 1 Year of experience in a Data Entry/Operations role
• Strong communication and interpersonal command.
• Ability to thrive independently or as part of a team.
• Ability to multitask
• Organizational and time management skills.
• Attention to detail
• Growth oriented mindset
• In-office availability in Delhi/Mumbai/Bangalore

What you will be doing - 

• End-to-end Visa application processing for assigned countries
• Document verification, form filling, and pre-checks for visa submissions
• Coordinate seamlessly with Account Managers, Travel agents, & Accounts team
• Manage vendor relationships, ensure timely pickups/drop-offs.
• Update daily dashboards, trackers, and internal tool with application status
• Monitor progress of active applications and escalate delays proactively
• Maintain compliance with embassy, consulate, and country-specific requirements
• Adhere to TATs (Turnaround Times) and ensure SLAs are consistently met

PluginLive Technologies-  a recruitment tech company is hiring for First Source

About the organization:

Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM  partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.

One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.

Role Name- Customer Service Trainee

Type- Apprenticeship

Qualification & Background: Graduate (Fresher/BPO Experienced)

Location: Bengaluru, Mumbai and Chennai

Stipend

Chennai- 13k  (Backend role- DATA)

Bangalore- 18k (Voice and Email Chat role)

Mumbai- 18k (Voice and Email Chat role)

Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.

Work Type- Rotational Shifts

Pls note- Cab services will be provided to all the employees working during night shifts.

Position Requirements

- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.

Essential Skills:

• Willingness to work in rotating shifts (including night shifts)- 5 days a week.
• Communicate effectively, both orally and in writing.
• Flexibility to meet business requirements and fluctuating workload
• Organize, prioritize, and schedule work assignments.
• Hardworking and Smart working attitude with openness to feedback
• Have acceptable typing speed of at least 20 WPM/90% Accuracy

Roles & Responsibilities 

This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.

• Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
• Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
• Grasp, comprehend & clear the training period with relevant tollgate scores.
• Attend all team briefing/meetings/coaching on a timely basis.
• Be knowledgeable of regular process changes provided.
• Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
• Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
• Adhere to Company Code of Conduct & policies laid by the HR
• Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
• Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
• On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
• Act as a team player and coordinate work respectfully with fellow members in co-ordination.
• Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
• Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
• Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
• Work closely with team leader by implementing the coaching aspects discussed for self and career development.

COMPANY DESCRIPTION :

NNIIT is a pioneering Edtech start-up with the goal of empowering individuals in the digital

age. We are actively seeking talented individuals to join our dynamic team in Hyderabad. If

you meet the qualifications and are passionate about making an impact in the Ed-tech

sector, keep reading!

JOB DESCRIPTION :

Company: NNIIT (On-Roll)

Salary: upto 4lpa + Incentives

Job Location: Hyderabad (On site)

ROLES AND RESPONSIBILITIES :

 Source new sales opportunities through inbound lead follow-up and outbound

cold calls and emails.

 Calling to 250+ calls/day and maintain 3hrs of Talk-time thus booking 10

conductions for the week for each day

 Understand customer needs and requirements.

Route qualified opportunities to the appropriate sales executives for further

development and closure.

 Close sales and achieve quarterly quotas

 Research accounts, identify key players and generate interest.

 Maintain and expand your database of prospects within your assigned

territory Team with channel partners to build pipeline and close deals

 Perform effective online demos to prospects.

FAQs :

Salary Expectation: Minimum 20,000 INR with the potential to reach up to 74,000

INR based on skills, experience, and interview performance.

Eligibility Criteria: Graduates with 1 to 3 years of experience in Ed-tech K9 & K12

background are eligible to apply.

Specific Skills Required: Good sales skills, proficiency in English, and strong

communication abilities are essential.

Applicants: Both male and female candidates are welcome to apply.

ADDITIONAL INFORMATION :

Seniority Level: Mid-Senior level

Industry: E-Learning Providers

Employment Type: Full-time

Job Functions: Sales, Business Development

Greetings from the day!!

We are HIRING: Customer Support Executive(Voice Inbound Process)

No vacancy : 100+ (Work From office)

Job Role : Customer Support Executive

Work Location : Begumpet/Ameerpet

Language : Telugu/English/Hindi 

Salaries : - 12K - 18K

Qualification : Graduation

Eligibility : Fresher/Experienced

Job brief :-

- Handle Inbound/Outbound calls

- Identify the needs of customers, resolve issues, and provide solutions

- Maintain good customer relations

- Attend mandatory training sessions to stay updated on product or company policy changes

- Input data into the company computer platform to keep each customer record updated

Heptagon Infotech is looking for energetic and result-oriented Business developers from IT Industry with Excellent Skills and Communication.

Experience:

• Minimum of 3 years of experience in business development or a similar role in an IT industry.
• Good in end-to-end Project closing on web development & Mobile App, E-Commerce, SEO & Digital Marketing projects.
• Experience in Business Development, project requirement analysis, drafting proposals, and negotiation with International clients.
• Excellent PR skills to make long-term relationships with clients.
• Explore and develop new business opportunities, understand clients' requirements, and provide estimates.

Responsibilities:

• Should have knowledge in digital / IT Sales & Marketing/presales/Lead Generation
• Must be dynamic and sales-target oriented.
• Must have good business analytical skills for client project requirements understanding,
• Contacting potential clients to establish rapport.
• Should have a knowledge/experience in bidding and proposal posting
• Convincing the client by writing attractive cover letters to the client.
• Should have knowledge/experience in Social Media Marketing
• Must have excellent English communication skills (written and verbal),
• Should have a Positive attitude,
• Should be able to make reports and presentations,
• Developing goals for the development team and business growth and ensuring they are met.
• Enthusiastic to build good relationships with clients
• Ability to work well in a team environment.

Skills

• Strong communication skills and IT fluency.
• Team handling
• Leadership
• Client Management
• Excellent organizational skills.
• Proven ability to negotiate
• Should have different bidding portals knowledge like Upwork, freelancer, LinkedIn etc.
• Can able to take decisions making his/her own in favour of the organization for end-to-end closings without any help.

Experience: - 3+ Years Preferred

Job Location: - Gandhinagar, Gujarat.

Work mode: - WFO only.

Notice Period: - Immediate or 15 Days

What Youll Do:

• Take ownership of customer issues reported and see problems through to resolution
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Prepare accurate and timely reports
• Follow the SLA for issues with respect to their severity.

What You ll Need:

• Bachelor s or higher degree in computer science, engineering, or related technical field
• Willing to work flexible and varying shift times including weekends and evenings
• 2 years of software development experience with java, javascript, python, or another scripting/programming languages
• Previous experience in a Technical Support environment is required
• Excellent written and verbal communication skills
• A passion for customers and problem-solving, desire to go deep and become familiar with the customer s technical and business environment
• Comfortable in a startup environment, we move quickly and wear many hats in a dynamic environment
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Familiarity with Zendesk, Jira, and Confluence is advantageous.

We at Uno Finance are looking for Rockstar Sales Associates who would help us solve one of the biggest problems of our country – Medical Financing. You will help us develop end-to-end relationships with new and existing customers and increase our volume of business. You will join a dynamic and fast-paced environment and work with cross-functional teams to analyze the key pillars of Lending – intention to repay and the capacity to repay as utmost important criterion for approval of loans.

Key Responsibilities:

• Willing to familiarize yourself with the company’s vision and mission, seeking to accomplish set goals and objectives.
• Identifying new business opportunities
• Cultivating strong Relationships with new clients, while maintaining existing client relationships.
• Promote Company’s Products.
• Increase Volume of Sales and meet the targets given on monthly basis.
• Coordinate marketing and networking Events.
• Conduct Market Research and Identifying Potential Clients.
• Working closely with staff across departments to implement growth strategies.

Requirements:

• 12^th Pass/Bachelor’s Degree in any field having prior experience of 0-1 year in Sales.
• Excellent Verbal Communication Skills.
• Friendly and Personable demeanor.
• Ability to handle multiple projects simultaneously and work under pressure.