Tech Support executive

at Doxper

Posted by Manish Singh

"Mentoria is India's first holistic career discovery ecosystem that enables students to discover themselves and their ideal career path, thereby ensuring that they live happier, more productive and successful life. Through our knowledge gateway, students will gain access to curated content on their identified career paths, engage with industry experts to gain better and deeper understanding of \"reality\" in these careers and build communities with their peers to interact on a daily basis with the like-minded individuals.\n\nWhile we have an entire ecosystem that students can discover their careers in, the basis of their discovery will be determined by the psychometric test they give, and the career counsellor they interact with. Career counsellors are the most important part of the ecosystem, as they are the only human face to it. They are also the bridge between what the real-life conditions and aspirations of the student/parent are - and what the career report is saying.\n\nYour responsibilities will be divided into 3 parts:\n\n- Counsellor Acquisition \n- Workshop Management\n- Counsellor Retention and Growth \n- Counsellor Acquisition \n\n1. Understanding what our ideal counsellor profile looks like and assisting in enhancing the ideal profile.\n2. Researching the market/city we are launching in and the target audience. Identifying the mediums through which you can connect with the target audience, or where they are most active.\n3. Skim, Scan and Select - Identifying potential counsellors in each of the launch cities through the mediums that you think are appropriate. Using recruitment platforms like Naukri, LinkedIn, Monster, Social Media, Target groups etc.\n4. Creating counsellor networks around cities.\n\n5. Taking them ahead in the acquisition process - where they would go through the training programs, do the pre and post work assigned to them, and be assessed by Mentoria's psychometric team. \n\n6. Onboarding the counsellors who are selected post training process. \n\n7. Managing complete counsellor documentation, communication and operations.\n\n- Workshop Management \n1. Identifying venues where counsellor workshops can take place, organizing event pre-work, planning of the workshops and the coordination of resources that are required.\n2. Coordinating and following up with counsellors to ensure their presence in the workshops.\n\n3. Facilitation of the event - venue setup, resource arrangement, training kits etc\n\n- Counsellor Retention and Growth \n\n1. Understanding the counsellor community and facilitating their learning or monetary needs. \n2. Answering any and every query that counsellors have about the counselling process of Mentoria.\n\n3. Growing this counsellor community through referrals and other means in the cities that Mentoria has launched in.\n\n4. Ensuring that Mentoria is in touch with each one of our counsellors, consistently asking for and giving feedback. \n\nWhat do you need to apply for this role?\n\n1. 3-5 years of talent acquisition experience.\n\n2. Fluent communication Skills\n\n3. Process Driven attitude \n\n4. Comfortable with travelling to different cities in India for counsellor training workshops and relationship management. \n\n5. A driving passion that will help you collaborate with us to achieve our nation transforming ambition.\n\nWhat is in it for you?\n\n\n- Flexible work hours \n- 2 weeks paid time off\n\n- Health Benefits\n- Performance Bonus\n\n- Free entry onto the Mentoria ecosystem for any students in your immediate family that are looking for career guidance.\n\n- A super creative and motivational work environment.\n\n- Monthly budgets to buy books of your choice."

"Responsibilities:\n\nOwn overall relationship with assigned clients, which include: Client Onboarding, Increasing adoption, ensuring retention, and satisfaction.\nEstablish a trusted/strategic adviser relationship with each assigned client and drive the continued value of our product.\nDevelop and nurture customers for advocacy.\nWork with clients, aid the customer in achieving their goals.\nWork to identify and/or develop upsell opportunities.\nAdvocate customer needs/issues cross-departmentally. \nRequirements:\nCheerful, Optimistic go-getters\nLearn-ability is more valued than skill set.\nImpeccable written and verbal communication skills.\nSelf-starter and a good team player.\nEager to learnt and execute the new processes for us.\nYou want to help and provide the support to our customers."

"Responsibilities\nProvide service and customer support during field visits\nFollow discussed schedule and execute accordingly\nManage all on site installation, repair, maintenance and test tasks\nDiagnose errors or technical problems and resolve with guided approach\nFollow regular reporting to manager\nDocument processes where required\nFollow all company's and department's field procedures and protocols\nCooperate with technical team and share information across the organisation\nComprehend customer requirements and make appropriate recommendations/briefings\nBuild positive relationships with customers \nRequirements\n1-2 years experience in field support\nAbility to troubleshoot, test, repair and service technical equipment\nExcellent written and verbal communication ability\nAbility to work flexible shifts and to adapt to changing work schedules\nFamiliarity with mobile tools and applications\nStrong multi-tasking and organizational skills"

"Job Description\nShilpaAhuja.com\nLocation: Chennai\nDate: April 12, 2018\nPosition: Management Executive\n\nAbout You\nYou are excited to join a fast growing environment, you enjoy learning new things and working hard. You achieving targets and challenging yourself to try new things. You are ambitious and open to others ideas as much as contributing your own to the pool.\n\nSkills you know or want to learn: Business communication, Social media marketing, Fashion writing, WordPress, HTML, CSS, Photoshop and graphic design, Google Analytics, SEO, SEM Hootsuite, Photography etc.\n\nGoals\nThe goal is to work closely with the magazine’s editor-in-chief to perform delegated responsibilities with a goal of co-ordinating operations and ensuring a smooth workflow in the office. The role is a stepping stone to managerial positions and eventually Chief Operating Officer.\n\nJob Responsibilities\nContent Management\nMaintaining editorial calendar.\nCollaborate with content contributors and editors to curate daily content and ensure editorial calendar is being followed.\nAnalyzing Google Analytics and Adwords to propose new trends, content topics and strategies to achieve company’s goals.\nCurating images of runway collections every season.\nCreating and scheduling daily multimedia content (text, images, links, slideshows) on various social media channels.\nPhoto editing, creating imagery for website and social sharing.\nExploring new channels of communication, new technologies, multimedia such as video, audio, etc.\nBusiness Communication and Operations\nBusiness communication both with company employees, third-party PR reps and magazine readers keeping in mind our company’s ethos, goals and communication standards.\nCommunicating with prospective employees and setting up training sessions with new employees.\nContacting fashion and beauty brands and PR Reps for press releases and updates.\nCommunicating with clients for business development to generate leads.\nDoing preparations for photo shoots, such as contacting brands and arranging samples.\nAssisting with day-to-day administrative tasks.\nSetting up and updating company’s pages on social media, job portals and magazine/blog directories.\nCreating brand merchandise.\nCreating blog branding elements as required such as logo, social media graphics, web pages and headers.\nKeeping the website up-to-date for company’s brand strategy.\nYou will gain working knowledge of\nBusiness communication and social media marketing\nHow to effectively manage a new business\nHow to identify new fashion, media and technology trends\nWeb publishing and analysis tools, SEO, SEM\nThis is just the tip of the iceberg. In our team we encourage a flow of ideas and appreciate fresh talent. You can learn from our knowledge and experience as much as you are willing to.\n\nSalary\nSalary will be commensurate with your qualifications, experience, performance and deliverables. A part of salary may be variable to include business development targets.\n\nReporting\nThe office is located in Chennai. Official work hours are Monday to Friday 10am to 6pm. Part-time jobs can be considered. Candidates must have a laptop.\n\nHow to Apply\nTo be considered, please send in your resumes at hr@shilpaahuja.com."

"Do you enjoy planning trips for your friends?\nHere's a chance to level up and help travelers all over the world, AND enjoy a fully sponsored international working holiday!\n\n#What Ithaka does:\n\nOn Ithaka travelers can fully personalise their trip plans by chatting with experienced travelers and travel wizards. We're talking deep personalisation through a conversation that flows like between 2 friends.\n\n#What your role will involve:\n\n- Help travelers plan their trips over chat, using our sleek in-house tools\n- Read a lot of travel blogs and research new places to grow our knowledge base\n- Take complete ownership of the traveler's experience\n- Ensure the traveler transacts with Ithaka\n\n#Requirements\n\n- Excellent and clean communication in English\n- Happy personality\n- Passion for travel\n- Diligence and adherence to processes\n\n#How you will grow\n\nFirst year in this role, 2nd year team lead position in Chat operations and post that performance based growth into other business functions and managerial roles\n\n#Compensation\n\nThe salary is per annum and appears as a range here because of a variable performance bonus.\n\nAWESOME TRAVEL PERK: When you are ready (roughly 6-8 months in), you will be sent on a working holiday to an exotic country in South East Asia, fully paid for!\n\n#Ithaka's Culture\n\nAt Ithaka, we believe in building an environment where everyone can take ownership and thrive in their roles. Coming to work should be a top motivation and not a drag every morning.\n\nCHECKOUT our values and vision: bit.ly/IthakaValuesVision .\n\n If you don't fit in with these values, no matter how good you are, you won't be considered.\n\nSome things that are derived from our values\n\n1. Mistakes are cherished at Ithaka, as long as you own up to them. You can't innovate if you don't have the courage to be wrong\n\n2. We don't mind work from home/cafe/some random city in the world as long as your work and your team is not disrupted\n\n3. We don't have a leave policy (there is a guideline for legal reasons) but you are free to take as much personal time as you need as long as you get your job done\n\n4. Everyone has a travel perk, 1 backpacking trip each year to travel outside India\n\n5. We go to a day long team travel outing every quarter (a trek or camping) and every year we go on a workation for a week to a different destination\n\nAs you can tell, we are crazy about travel. Come join us if you are too."

"- Handling customer queries (Call, emails, chats & WhatsApp) \n- Provide end to end solution to customer \n- Finding information on Visa related queries \n- Drafting form, covering letter etc. Visa related documents \n- Handling walk-in clients if any \n- Handling customer escalation \n- Maintain client relation \n- Meeting clients if needed \n- Collect & deliver client documents from their respective places \n- Visa submission and collecting passport"

"Getting in touch with prospective clients/companies through various online sources and develop business \nGeneration, negotiation, and conversion of business leads \nMaintaining a record of all the leads. \nPreparing sales proposal for the main team. \nReplying to customer requests and proposals. \nProvide customer feedback \nBuilding collaborations, outreach, partnerships and driving value \nAssisting founders in strategy development, appraisal, and execution \nExecuting consulting projects and interacting with external clients \nResearch, analyze, comprehend and process relevant industry information"

"Looking for super experienced Copy Writer. Should be able to show the work."

"Key Responsibilities\n· Handle all professional internal and external communications with team members, vendors, prospective hires, customers or collaborators.\n \n· Sanitize, document and organize all product & business related material & communication in digital or printed formats.\n \n· Help organizing and coordinate meetings and events to build community and further collaborations.\n \n· Coordinate with Marketing, PR and Communications teams to ensure brand consistency.\n \n· Build rapport with existing and potential users, established & accomplished professionals, influencers & media professionals.\n \n· Follow up with all parties till the communication reaches a conclusion.\nCreate Copyedit, proofread, and revise business documents and any form of communication.\nWork Closely with Community Manager to assure the quality stays strong for marketing communications.\nCoordinate scheduling and logistics, be persistent with monotonous tasks.\n \n\n\nKey Skills & Attitude \n\nExcellent comprehension & communication skills, verbal and written\nAbility to multitask and talk to people with a balanced approach of empathy and enthusiasm\nExtremely patient when dealing with teammates, users & customers, \nEager to learn, understand, train and absorb any new knowledge/skill in order to grow.\nShould be a natural organization buff, anything haphazard or unorganized makes you edgy.\nExtremely energetic, self-driven and can keep your spirits up under tough situations."

"JOB DESCRIPTION TECHNICAL ASSOCIATE\n1.\tWork with International Clients (US UK AUS). \n2.\tSales and Delivery of Technical Service and Support for APPLE(iOS, MAC) \n3.\tTroubleshoot and resolve client tech issues related to MAC Deskstop, ipad, iPhones\n4.\tFixation of Virus & Malware Intrusion Etc. \n5.\tWell known company in delivering outstanding customer by performing accurate and timely technical troubleshooting to resolve issues.\n6.\tMicrosoft certified\n \nJOB SPECIFICATION: \n1.\tFluent English Communication Skills. \n2.\tUndergraduate / Graduate \n3.\tAttention to detail. \n \nOFFERING: \nSALARY + INCENTIVES (BEST IN TRICITY) + CAB FACILITY + ONE MEAL \n \nKEY ACTIVITIES: \n1.\tProvide Technical Support to International Customers through REMOTE. \n2.\tProviding Technical Support related to any of the Product lines like computers, laptops, Operating system (Windows, iOS, Android), browser, email, chat , anti-virus, firewall, router, printer, scanner, computer hardware etc."