Role: CLIENT SERVICING - PERFORMANCE MARKETING
Company Industry: Marketing and Advertising
Experience: 2-5 years
Education: Bachelor’s degree or equivalent
Salary Bracket: - 8L
You will have to develop a thorough understanding of Unigage's clients and drive customer engagement. You will be responsible for streamlining processes for the entire client lifecycle from on-boarding to churn.
RESPONSIBILITIES:
- Responsible for achievement of digital marketing objectives of our clients
- Oversee overall quality of work being delivered on the account
- Demonstrate subject matter understanding of digital marketing, engage in strategic discussions around Performance marketing, Search Engine Marketing, Social, SEO and other channels
- Experience in fronting client relationships directly
- Handling operations and client management
- Briefing the creative team, helping in the creation of a concept.
- Facilitating communication between Client Service Operations & other business units to ensure an effective operating environment.
- Strategizing and executing campaigns for clients.
- Working with senior management keeping them informed of new developments, service issues and new business opportunities.
- Managing paid social media campaigns
REQUIREMENTS:
- Should be hands-on experience in paid search, display, retargeting, email marketing, social, Conversion Optimization, and other key relevant channels that provide traffic and conversions for clients and to share this with internal teams too.
- Understanding and experience of the key analytical and market intelligence tools like Google Analytics and other sources across multi-channels – including PPC and display platforms is a must.
.
- Should have worked on social media calendar and interactions
- Should have advertising agency experience

About Curejoy Media Pvt Ltd
About
About UNIGAGE
Our Story
We don’t like to brag, but though we just started out in 2017, we’ve already gotten digital media figured out. How, you ask? We are a tech-driven social media company that has built a 20-million-strong wellness community that gets over 1 billion impressions every month. We perceive Social as a space with limitless possibilities to augment engagement, drive sales, harness communities, create conversations and build relationships.
Why We Are Different
Our Data Scientists have cracked the code of social media and have broken down content to an absolute science, thus resulting in the highest engagement and virality rate on social; yep, it’s in our DNA. We believe that great things happen when art and science come together, and that’s exactly what we strive to achieve every day—the culmination of creativity and technology.
Our Team
Our spectacular core team comprises brilliant minds from every front of Digital Marketing—Data Scientists, Marketing Executives, Client Servicing Managers, Ad Managers, Community Managers, Content Creators, Art Directors, Graphic Designers, and Video Animators. Each one of our team members has been hand-picked for roles they are bound to excel in and needless to say, they never disappoint! Our workplace is quite a transparent one, every single team member has access to anything and anyone.
P.S. We are a tenacious bunch that works hard and plays harder.
What We Do
In a nutshell, we make your brand awesome, period. We can help you find your “One”—the customer of your dreams, that one fish waiting for you in an ocean of possibilities. We take care of everything so you don’t have to. Our services include Social Media Marketing, Community Building and Management, Content Strategization, Lead Generation, Creative and Visual Design and Paid Media.
Trust us, nobody does Social like we do.
Candid answers by the company
In a nutshell, we make your brand awesome, period. We can help you find your “One”—the customer of your dreams, that one fish waiting for you in an ocean of possibilities. We take care of everything so you don’t have to. Our services include Social Media Marketing, Community Building and Management, Content Strategization, Lead Generation, Creative and Visual Design and Paid Media.
Similar jobs
Job Title : Medical Device Engineer
Location : Bangalore / Pune
Experience : 5+ Years total, with at least 3 years in Medical Device Development, Sustenance, or DHF Remediation
Notice Period : Immediate to 1 week
Interview Process : L1-selected candidates will undergo a customer interview
Mandatory Skills : Medical Device Development/Sustenance/DHF Remediation, ISO 13485, IEC 60601, ISO 14971, FDA & EU MDR compliance, DHF documentation, Design FMEA, CTS/CTQ, QMS, PLM, Verification & Validation, Impact Assessment.
Key Skills & Knowledge :
- Strong understanding of ISO 13485, IEC 60601, and ISO 14971 standards
- Experience with FDA and EU MDR regulatory requirements
Responsibilities :
- Conduct gap assessments and create/update DHF documents, including user and product requirements, design FMEA, CTS/CTQ, and standards compliance reports
- Analyze and implement design changes, assess impact, and update documentation accordingly
- Identify gaps in verification and validation, ensuring clear traceability between requirements and verification documents
- Assess compliance with applicable standards and regulations
- Define CTS/CTQ parameters and actively participate in design reviews
- Follow QMS guidelines and manage changes through PLM.
About MyOperator
MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.
Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.
Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
Role Overview
As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.
You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.
This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.
Key Responsibilities
1. Customer Issue Resolution & Productivity
- Handle inbound calls, chats, and email tickets professionally and efficiently.
- Ensure accurate ticket creation and categorisation in the CRM for every interaction.
- Resolve customer issues within defined SLAs (majority within 4 business hours).
- Maintain high First Contact Resolution (FCR) for IVR interactions.
- Maintain quick First Response Time (FRT) for chat and email tickets.
- Maintain high availability and responsiveness during assigned shifts.
2. Customer Experience & Satisfaction
- Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
- Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
- Ensure customers clearly understand the resolution before closing tickets.
- Provide complete and accurate support to ensure issues are fully resolved.
3. Ownership & Accountability
- Take end-to-end ownership of assigned tickets until closure.
- Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
- Proactively follow up on pending cases and ensure closure within the defined SLA.
- Escalate issues only when necessary, providing complete context and documentation.
4. Revenue Signals, Cross-Sell & Proactiveness
- Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
- Highlight relevant MyOperator products or features based on the customer’s needs.
- Share opportunities clearly with the Account Manager via CRM or defined processes.
5. Process Adherence & CRM Hygiene
- Follow defined support processes, workflows, and communication guidelines.
- Ensure accurate and timely CRM updates for all tickets and customer interactions.
- Participate in new process rollouts, tool adoption, and team initiatives.
Requirements ( Skills & Competencies )
Must-Have Skills
- Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
- Strong customer-first mindset with problem-solving ability.
- Ability to multitask across calls, chats, and tickets simultaneously.
- Comfortable working with CRM tools and support dashboards.
- Willingness to work in shifts and weekends as per business requirements.
Good-to-Have Skills
- Prior experience in B2B SaaS, telecom, or customer support roles.
- Experience handling chat or omnichannel support environments.
- Basic understanding of CRM platforms or cloud communication tools.
Behavioural Expectations
- Ownership-driven: Takes responsibility and ensures problems are resolved completely.
- Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
- Comfortable working with targets, SLAs, and performance scorecards.
- Open to feedback, coaching, and continuous improvement.
Strong team player who collaborates well with Team Leads and Account Managers.
4+ years of experience in Test Automation using Selenium and C# with SpecFlow
- Selenium Experience: Minimum 3 Years
- C# with SpecFlow Experience: Minimum 2 Years
Job Description
- 4+ years of experience in Test Automation using Selenium and C# with SpecFlow
- Understanding and Analyzing the Application Under Test in terms of Object Identification.
- Creating Test Scenarios and Collecting Test Data.
- Identifying end-to-end scenarios and code modularity.
- Analyzing Test Results and Reporting Defects
- Tracking Defects and Select Test Cases for Re & Regression Testing.
- Creating, Organizing, and Managing Test Automation Resources (Scripts & Function Libraries etc.)
- Error handlings
- Co-coordinating Test team members and Development team to resolve the issues.
- Working experience on Azure DevOps
• Coordinate executive communications, including taking calls, responding to emails and
interfacing with clients
• Prepare internal and external corporate documents for team members and industry
partners
• Schedule meetings and appointments and manage travel itineraries
• Arrange corporate events to take place outside of the work place, such as golf tournaments,
fund-raising events and staff appreciation events
• Maintain an organized filing system of paper and electronic documents
• Uphold a strict level of confidentiality
• Develop and sustain a level of professionalism among staff and clientele
Executive Assistant qualifications and skills
• Minimum of 4+ years of experience as an Executive Assistant reporting directly to senior
management
• Advanced Microsoft Office skills, with an ability to become familiar with firm-specific programs and software
• Proficiency in collaboration and delegation of duties
• Strong organizational, project management, and problem-solving skills with impeccable multi-tasking abilities
• Exceptional interpersonal skills
• Friendly and professional demeanour
● Creating RESTful API with Node.js
● Collaborating with front-end developers on the integration of elements.
● Implementing effective security protocols, data protection measures, and
storage solutions.
● Maintaining all the required documents for your project.
● Constantly coming up with new ideas and also implementing them to
improve the app’s performance.
● Define and communicate technical and design requirements.
● Learn about new technologies and stay up to date with current best
practices.
● Create Unit and Integration tests to ensure the quality of code
Requirements
● Knowledge of the database and familiarity with the schema design in
NoSQL (i.e MongoDB)
● Knowledge of Relational databases like MySQL will be preferred.
● A good understanding of the Software Development Lifecycle
● Knowledge of API design and development using REST
● Knowledge of version control systems like Git.
● Good understanding of object-oriented programming(OOP) and OOP
patterns.
● Again, You don’t have to know it all in-depth but you should know how to
dig the internet for finding the solutions.
Marketing Lead (Customer Growth & Retention) - Y Combinator backed Shopify-like platform
About Merito :-
Merito is a curated talent platform where we identify, assess, and connect candidates for matching job opportunities. We are working with the mission to change the way hiring is done. The company is founded by a team consisting of alumni from IIM Ahmedabad, McKinsey with more than 2 decades of experience in recruitment, training, and coaching.
About Our Client :-
Our client is headquartered in California and Y Combinator backed Shopify-like platform for creators & knowledge professionals (coaches, instructors, experts, artists etc.) to launch, manage and grow their business online. Founded by IIT/ IIM/ BITS/ Yale/ BCG Alumni and 3X Entrepreneurs, they are well funded and backed by top Indian VC firms along with start-up veterans like Kunal Shah (CRED). The company is founded by alumni from top IITs, IIMs, BITS, Yale including ex-entrepreneurs and from firms such as BCG, Hike, Dunzo and P&G.
Since the launch of its first version in December 2020 they have grown 25X. Creators have earned more than $1 Million since launch through the platform.
We have just closed our series A (yet to announce) and are looking to build out our leadership team across functions.
Key Responsibilities :-
- Responsible for forming and leading the customer growth team.
- Develop bespoke marketing strategies to enable exponential growth for Exly's creators.
- Develop a strong knowledge base of growth strategies that can be leveraged by the entire customer success team.
- Form partnerships with agencies who can lead marketing activities for Exly's creators.
- Organize educational growth webinars for Exly's creator community on how to scale / grow their business.
- Form and run a community for Exly's customers to enable cross-learning
Required Skills :-
- 5+ yrs of experience in a start-up environment.
- Strong domain expertise in performance and social media marketing is essential.
- Experience in influencer marketing and brand partnerships.
- Ability to build and lead a high performing team.
- Good problem solving skills
What we offer :-
- Opportunity to work with highly talented, motivated and committed people
- Great learning opportunity in a fast paced ecosystem
- Opportunity to work on products that will shape industry's next generation offerings
- Opportunity to own products and observe impact of your work.
- Flexible yet result oriented work culture
- Ample growth opportunities
Merito is a curated talent platform where we identify, assess, and connect candidates for matching job opportunities. We are working with the mission to change the way hiring is done. The company is founded by a team consisting of alumni from IIM Ahmedabad, McKinsey with more than 2 decades of experience in recruitment, training, and coaching.
About our Client :
Our client is an Indian retail conglomerate which is setting up a tech driven brand co-creation platform that transforms powerful ideas into authentic, profitable and experience-led brands that will define the future of brands in fashion, beauty, food and home decor space.
Role: E-commerce Operations (Cataloging & Customer Service)
This opportunity is for new brands that are in stealth mode & backed by major retail giant. It's a house of Personal care D2C brands in the space of haircare, skin care & kids personal care.
In 2020, CoVid 19 affected every business, few positively and many negatively. However, E- commerce adoption has gone through the roof and we have seen consumer's e-commerce spends grow. India's fast-growing e-commerce market is seen growing by 30 percent a year to $200 billion (roughly Rs. 14,68,640 core) by 2026.
On the back of strong product-market fit and a change in human behaviour due to CoVid that buoyed e-commerce, we are currently building D2C personal care brands. The overall D2C market in India is expected to reach $100 billion in the next 7-8 years. We will be building a digital first content led approach to target this community of consumers. We aim to win shoppers at the moment of purchase by algorithmically managing demand forecasting, promotions and advertising spend, supply chain, content optimization and other aspects that help shoppers make online purchase decisions, all backed by Data Science.
Requirement :-
- 3-5 Yrs Exp. Ecommerce / D2C exp preferred
- Co-ordination with Fulfilment Back End / Customer Service & Calls
Roles and Responsibility
Effectively prioritizing and executing tasks in a fast-paced environment; Create full mockups of UX flows, components, and Freedom services; Create intuitive interfaces and interaction layers using best practices, the latest web trends and all available tools to augment the user experience;
Developing and annotating user flows, journeys, and persona; Illustrate design ideas with clear storyboards, process flows, sitemaps, and prototypes;
Conduct design brainstorms with product owners to understand the product details and user needs;
Drive digital design process – including websites, digital campaigns, and interactive experiences;
Defining and managing the appropriate design approach for differentiating experiences;
Create workflows, low-fi designs, high-quality designs, and other artifacts needed to collaborate and iterate from vision through execution;
Work with the Product Team including input sessions, UX reviews etc; Creating original design, typography, iconography, and art for digital screens centered around modern & industry-trending designs;
Pushing yourself and the team for continuous improvement in our design and design processes through open communication and feedback;
You’ll design the solutions, features, iterations, tests, and delightful moments that will take VRAI to the next level;
Creating frameworks and model which enable others to understand key concepts and relationships as well as generate valuable input;
Lead digital projects from strategy to conceptualization, prototyping, and final execution.
Zupee is India’s fastest growing innovator in online gaming with a focus on skill-based games on the mobile platforms. Started by 2 IIT-K alumni in 2018, we are backed by marquee global investors such as WestCap Group, Tomales Bay Capital, Matrix Partners, Falcon Edge, Orios Ventures & Smile Group with an aspiration to become the most trusted and responsible entertainment company in the world.
To know more about our recent funding coverage: https://bit.ly/3AHmSL3
Our focus has been on innovating in the board, strategy, and casual games sub-genres. We innovate to ensure our games provide an intersection between skill and entertainment, enabling our users to earn while they play.
- Role:- SDET 2
- A Software Engineer Test (SDET) at Zupee is a master of all. It combines the "building" aspect of software engineering with the "breaking" aspect of software test engineering. You’ll be writing code that automatically verifies the quality of the product.
- Reporting Managers:- SDET Lead
- Location:- Agnostic/Work from anywhere
- Experience in Manual Testing & Automation - UI and Functionality.
- Experience in Database using any ETL tool.
- Good knowledge in writing SQL Queries and understanding of Complex SQL Queries.
- Experience in Functionality, Compatibility, Integration and Regression Testing.
- Experience in preparing Test scenarios and writing Test cases for UI, Functionality, API and Database testing.
- Hands Experience in ,white box testing, Test Case execution, result generation, status reporting and Defect reporting, Regression Testing, JIRA
- Experience in API testing using POSTMAN or any REST API testing tool.
- Good knowledge on any automation tool and Framework
- Technical Documentation - Test case, Test Plan, Matrixes and Reporting.
- Has the ability to think clearly, analyse quantitatively, communicate coherently, organize effectively, prioritize and ideate.
- They have metric-driven, fast paced, attentive to detail, data-driven and
- self-motivated.
- Has analytical, creative, curious, a problem solver and can influence stakeholders
- Good analytical, reasoning and problem-solving skills required
- Good communication skills - both verbal and written
Qualifications and Skills
- Experience in Java/Python programming (testing area)
- 1-4.5 Years of experience with acumen for Automation Testing
- Experience in back end testing (ETL, API, Services, Data Center Automation etc)
- Experience in Frontend and/or RPA testing (Selenium, Robot Framework)
- Experience in designing and managing test suites for aforementioned use cases
- Experience in testing Android/iOS apps and performing ui automation for either is a plus
- Prior experience in using tools like Testrail, jira and confluence is a plus
- Good analytical, reasoning and problem solving skills required.
- Work well in a collaborative, team based environment (both work autonomously and as part of a team)
- Excellent knowledge in one or more of Python/NodeJS REST Frameworks
- Hands on experience in system architecture and data modelling. Experience with databases like MySQL, Postgres, MongoDB.
- Devops capabilities - with good understanding of deployments and cloud infrastructure. In depth knowledge of container architecture using Docker is must.
- Scaled systems using RabbitMQ/ Redis /Celery/ Kafka











