Facilitate key business objectives of Renewal, Escalation, Upgrade and Gross Margin improvement through customer relationship management and stakeholder mapping. • Monthly visits and meetings with school leaders to update on program • Develop and negotiate potential business opportunities with existing customers. • Ensure high team satisfaction and minimal attrition. • Accurate Billing to Receivables through clean handover SLAs and timely collection of payments from customers. • Resource management and planning to meet/satisfy customer needs. • Building and implementation of solutions to address customer escalations and attend service delivery escalations. • Counsel/ guide front line operations resources to deliver value through adherence to SLAs including generating reports/feedback. • Hold staff meetings with direct reports to guarantee effective communication. • Handling all severity -1 customer escalations and follow all related issues to closure. All Severity -2 customer escalations to be resolved with managerial intervention (as required) • Meet the expectations of the schools and staying true to the ES Mantras Timely deliverables • Planning and executing the Health and Skill related assessments across the region. This includes collecting the data and verifying the data to getting the reports delivered/ distributed on time. • Conduct reflection meetings with the PE staff wherever required. • Ensuring the deliverables and reports committed in the ODS/ Agreement are delivered. • Knowledge and use of appropriate tools to monitor the program. • Planning for and execution of events to improve customer renewals Sales • Build robust network of schools/market for EduSports services. • Generate Referrals from partner schools. • Identify, build and execute regional marketing plan for new markets/segments and strengthen existing markets/segment. • On board schools/customers in line with company’s protocols and standards in terms of deliverables, payment terms and pricing. • Build sustainable & executable solutions for the customers based on their requirements, parameters and constraints. • Align internal team to ensure that deliverables are executed as per service level agreement with the customer.
About us: We are Tatvic, we are an Ahmedabad based team and what we do is we assist trending multinationals to keep on their trending trends!! If it made sense to you, you are great at analytics & deciphering and you are a super fit. As a part of our brilliant team, all you need to do is be & give your best every single day; keep us and yourself challenged and in the journey grow with us. What we have: -Participative, transparent & vibrant culture -Flat Hierarchy -Flexible Timings -Platform to utilize your potential to the fullest -We constantly seek help in form of your feedback & suggestions, to help us keep our learning curve high -Free breakfast & snacks -Comfort is of paramour importance to us hence we do not follow a dress code, wear what is comfortable. -We try to make sure that you are equipped to help your functioning more comfortable -We love to appreciate good work, so there is RNR galore at Tatvic; Spa’s; incentive, attractive coupons, trips, dinner with family -Open forums, team activities, team lunches/dinners Looking forward to hear from you!!