Introduction The Automation Manager is responsible for managing the team that provides the Blue Prism automation service. They operate as a conduit between Business and IT leaders to co-ordinate and control the pipeline of new process automations and the ongoing evolution of existing automated processes. Job Specification • Engage with Business Leaders to identify, prioritise and deliver automation of business processes • Liaise with IT leaders to ensure that the serviced, supported and secure technical environment scales in line with Business Demand. • Aid in ramping up the Blue Prism team by working with the Webonise - Auro recruitment team and interview panel • Identify training needs; develop, execute and monitor the training for team members • Own the Framework that underpins the rapid and repeatable delivery of process automation and ongoing scheduling, monitoring and evolution of the automated processes to increase and improve the business benefit. • Own the quality delivery of Blue Prism solutions in accordance with the agreed Blue Prism Delivery Methodology to achieve a consistent high standard of solution to Business Requirements • Where appropriate, delegate responsibility for delivery of individual processes to assigned Delivery Lead • Manage the automated processes on a daily basis to ensure they are scheduled in line with Business Requirements and that exceptions, referrals and system outages are handled appropriately • Understand system and business change cycles to ensure automated processes are proactively amended to reflect changes • Distribute appropriate Management Information to the Business Customers in order that the business benefit and usage can be proactively tracked, monitored and refined. • Provide escalation point for the effective removal of blockers and escalation at all levels • Identify and manage risks and dependencies and effectively manage these across internal departments and Blue Prism as necessary
Job Responsibilities Include: - Supporting customers via an online chat system and assign queries to tech or sales department. - Give online demo of the product - Onboard new customers - Make sure all the queries are addressed promptly. - Convert prospects into sales Skills we are looking for: - Basic knowledge of accounting - Excellent communication - Ability to learn new things quickly - Analytical skills
Do you feel happy when you users are satisfied? And conversely, do you feel restless when users are not able to achieve their desired results? If you're analytical, data oriented, user focused and are tech savvy - this will be a great role to make an impact. Exprience in a data driven SaaS company is highly desirable. Reply to discuss more!