About the role As a Customer Success Manager, you will wear multiple hats of managing key our Enterprise/Named customers as well as mentoring a team of customer success associates who will be given responsibility to independently manage low to medium size accounts under your guidance. The growth of your individual clients and team clients will solely be your responsibility. You will be responsible to work very closely with the customer teams. Your responsibilities will include driving adoption and renewals of the Freight Tiger platform, expansion of the account, upselling/cross selling and advocacy across your portfolio. You will be the liaison between the customer and the Freight Tiger ecosystem, streamlining partnership with product management, engineering and professional services. This role is varied and fast-paced – always adapting to the landscape within the Logistics industry, as well as the business needs. In this position you will.. Get a chance to work with a super talented team and get to learn how to grow the business 100X over the coming years Champion the Freight Tiger Platform across your customer base to grow the account and help achieve its full potential Build and establish exceptional relations with top manufacturing multi-billion dollar brands Help streamline & improve logistics needs across various industry verticals Brainstorm with Product & Tech to continuously improve the product offerings As freight tiger diversifies its product portfolio, you shall be responsible for cross-selling and upselling enhanced products / features to the clients Repeatedly strive to deliver value to the client. Maintain a regular cadence of analytical reviews with the client to identify metrics critical for clients. Ensure expectations are being met and the client is seeing ROI on their investment. Analyse all Customer health metrics (NPS, logons, etc) to use data to identify any potential at risk customers. Ensure optimal financial health of the account. What you Bring MBA/Equivalent Degree along with 2 years of experience or Graduate with 4+ years of experience. Relevant experience in customer service management/customer success would be preferred but not mandatory. Experience navigating and steering customer engagements to completion with a high level of customer happiness. Strong analytical skills, with the ability to translate data into insights. Driven Personality with a results-driven mentality, with a bias for speed and action. Possess exceptional communication, presentation and interpersonal skills Good problem-solving skills coupled with the ability to provide quick resolution to problems. Ability to manage and mentor a team of juniors. Ability to thrive in a multi-tasking environment and adjust priorities on-the-fly while still having the ability to focus on details and be analytical. You will be a strong teammate, but still a self-starter. Build strong relationships with the team members to share learning.
Tatsam is a stealth mode, venture-backed mental healthcare company based in India. We're redesigning mental health and wellness experiences for the modern day working professional, have raised angel round from top-tier investors, and signed some of the largest Indian enterprises and startups for the upcoming private beta launch… and we’re just getting started. The startup is led by a team of CXOs who are serial entrepreneurs (YC alumni, IIT alumni, CXO in large enterprises). They are supported by a team of behavioral design experts, clinicians and counsellors with vast experience, and technologists on a mission to improve mental health and wellbeing for the modern day working professional. The Role - Account managerAs the account manager, you’ll be responsible for building relationships with and upselling to some of the best known Indian and eventually global brands. *Your core areas of ownership would be - * Nurturing the qualified leads: Once the opportunities are qualified, you will help the Chief sales officer to guide the leads through our sales process, which will involve a mix of in person, video call and telephone activities. Collaboration with client SPOCs: Create close working relationships with clients on the ground and engage with the SPOC on a frequent basis Project manage the delivery Keep the NPS high Proactively identify bottlenecks in end-user experience and think of ways to resolve them You have: Proven ability to engage with service side client professionals (department heads as well as CXOs) Experience of managing large scale account activities with large enterprises with multiple stakeholders as well as promoter-driven organisations Masterful communication skills, both verbal and written Ability to forge and build relationships at a senior level - crossing multiple sectors and geographies. Public speaking experience: Commanding an audience of 1 or 50, both in person and over video conference *Brownie points for being: * A growth-oriented, curious person interested to understand the science of mental health and wellbeing, our value proposition and the competitor landscape. A genuine and empathetic person. Brownie points if you have battled with any kind mental or large wellbeing issues - diagnosed or undiagnosed in the past The OpportunityYou will enter a close group of exceptionally talented people who in the last 2-months have secured incredible investors, partners, clients and advocates. We will continue this momentum till our vision of being able to provide good mental health and wellbeing avenues for the modern day professionals is achieved. If we like each other and agree to partner in this journey, this has the potential of resulting in a compounded career and mental growth for you.
Work with a fun team with creative minds and hifgh performing ideas, mean skills and superior ambitions. Read on to know more. Our client is a Gurgaon-based creative communication agency, that provides a specialized set of services like ad-films, photography, marketing campaigns, and brand identity (logo, taglines, and more). They work with some of the finest brands and startups to create immensely delightful designs with affirmative storytelling, to help enhance their brand image and drive robust marketing campaigns for their products. Founded by young, skilled, experienced marketing and design experts, the client base of thecompany includes names like ITC Hotels, Uber, Audi, Porshe, and PVR among others. They take care of everything from conceptualization to execution, along with brand strategy, offering a 360-degree approach. As an Account Manager, you will partner with and ensure the long-term success of their customers by liaising between customers and cross-functional internal teams to ensure the timely and successful delivery of their solutions according to customer needs. What you will do: Operating as the lead point of contact for any and every matter specific to the client Developing a trusted advisor relationship with key customer stakeholders Designing and implementing strategies for clients, considering their specific requirements Ensuring the timely and successful delivery of their solutions according to customer needs and objectives Communicating clearly the progress of monthly/ quarterly initiatives to internal and external stakeholders Preparing reports on web performance metrics and analysing digital campaigns success also forecasting them Identifying and growing opportunities within territory and collaborating with sales teams to ensure growth attainment Staying up-to-date with digital technology trends What you need to have: BA/ BS degree or equivalent Should also have an in-depth understanding of how digital and online marketing tools add value to company strategy and performance. Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level Experience in delivering client-focused solutions based on customer needs Proven ability to manage multiple projects at a time while paying strict attention to detail Excellent listening, negotiation, presentation and analytical skills Excellent verbal and written communications skills
We at Agami Tech are a boutique consulting & solutions delivery organization, specializing in providing our clients end-2-end "Unified Interaction Management & Communications" suite of consulting & solutions. Our approach to market led by a consulting-cum-solutions delivery capability has enabled our clients to evaluate their business roadmap & seamlessly integrate heterogeneous corporate applications across business value-chain & boundaries. We're able to help organizations "re-engineer their business process" & help them seamlessly integrate various business applications & provide an unified view of operations, leading to significant cost-reduction & operational efficiency. Responsibilities and Duties KEY RESPONSIBILITIES : - Identify & qualify prospective customers in the Target Sectors - Expand the prospective customer database using own and industry contacts - Expand the active leads pipeline - Lead sales pitches to prospective customers - Convert new customers KEY SKILLS : - Strong communication - verbal as well as written - Exposure to CXO level stakeholders, with some sales experience in selling to such stakeholders - Very good in building people relationships (particularly with mid-junior stakeholders, e.g., admin team people) - Strong number orientation (key business metrics, impact, value accrued to the customer & the company) - Atleast 3 years or more strong experience in respective market in a similar sales role. Preferably in CRM, Contact center, ERP, telephony solutions. Required Experience, Skills and QualificationsEducation:(UG - Any Graduate - Any Specialization, Graduation Not Required) AND (PG- Any Postgraduate - Any Specialization, Post Graduation Not Required) AND (Doctorate- Any Doctorate - Any Specialization, Doctorate Not Required) Ability to engage and influence a client; Effective in handling technical pre-sales activitiesPast Experience in solution selling (CRM, ERP, Contact Centers, Telephony solutions, PRI-Telecom)Technical Domain expertiseShould not be averse to understanding Technology.Should be able to handle large RFPs and response quality.Should be comfortable in understanding and explaining technology and solutions.Effective time and pipeline management to align sales efforts with sales targets
Do you have excellent accounting knowledge, have worked a little and wish to take your career in a new direction, then this role is for you.Our client is a unique hygiene products manufacturing and distribution company. They provide easy to use, portable and disposable items for women and babies that are required during travel or on a day-to-day basis.Founded in 2014, this company aims to enhance the quality of life and make it easier for women across the country. Recommended by best of doctors, their products are available across wellness stores and e-commerce websites, and selling like hotcakes - having sold over 20000 packs in their first year itself. As an Assistant Manager (Finance), you should be able to maintain Accounts payable, payment, treasury management, Audit , financial control, accounting Entry, Purchase Reconciliation, cash flow management, other accounting work. What you will do: Monitoring and analyzing accounting data and producing financial reports or statements Managing and overseeing the daily operations of the accounting department including: month and end-year process accounts payable/ receivable cash receipts general ledger payroll and utilities treasury, budgeting cash forecasting revenue and expenditure variance analysis capital assets reconciliations trust account statement reconciliations, check runs fixed asset activity debt activity Establishing and enforcing proper accounting methods, policies and principles Coordinating and completing annual audits Providing recommendations Improving systems and procedures and initiating corrective actions Assigning projects and directing staff to ensure compliance and accuracy Meeting financial accounting objectives Establishing and maintaining fiscal files and records to document transactions What you need to have: Must have working experience on tally ERP. Having good knowledge of GST TDS is a must Should be able to create and maintain Balance sheet and P&L Accounts Must be able to join immediately
Our client is a 5 year old online gaming company with market leading games in three segments - Poker, Rummy and Cricket. Their online games are ensured to be safe, trusted and secure for their customers. They have a registered base of over a million users and are working towards the growth of online gaming in the country. The founders are MIT alumni who bring with them immense tech and business knowledge to provide global level gaming services. As Email Campaign Manager, you will be creating & managing ad campaigns on CRM channels - push, email, sms, remarketing etc. What you will do: Will be a part of the Paid Media Team & responsible for converting signed up users on the platform to paying users. Will be raising requirements for design & content internally. Making & sending daily, weekly & monthly reports of ad performance & other marketing reports to respective team leads. What you need to have: Min 1 year+ working experience in executing push, sms, email channels via standalone platforms or multi-channel ones. Thorough knowledge of key performance measurement metrics. Should have good communication/negotiation skills. A keen eye to design & communications. Above-average writing skills.
Opportunity As a part of customer success team your goal is to provide an exceptional customer onboarding experience, providing them step-by-step tutorials, unlimited guidance and support. It involves taking customers from that very first initial contact to make sure he becomes a champion user driving product adoption and ultimately retention. Responsibilities Take handover from sales by understanding customers' persona, their pain points and expectation. Understand the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process by defining milestone, training schedule, onboarding goals and communicate it to customers. Guide users on product features and train them to use it effectively. Make sure the customer achieves an early value and feels WOW so he actually starts reaping the potential of the product. Evaluate customers usage patterns and determine additional ways the customer can successfully leverage the platform features. Build and maintain resources required for onboarding. (Walkthrough, set up guides, help tutorials, emails and video tutorials) Rigorously measure onboarding time and improve it continuously. Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product. Handover to Success and Support team after successful onboarding completion. Maintain regular communications with clients about new feature developments and enhancements to product. Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks. What you can expect in the next 12 months Within 1 month You should have acquired good knowledge of the laundry domain, QDC product and process that we follow. Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other. You should have gone through at least 3 onboarding and sales experience in the buddy system. You should have spent a day at the laundry store to get live hands on experience. You should have spent at least a week with the technical support team. Within 3 months You should be able to complete onboarding assigned with some dependencies on your peers as per service level agreements that we set as per customer persona. Start organizing customer information and track your interaction with them in various tools. Should be able to independently handle complex sets of queries related to the product. Track and hit key implementation milestones. Within 6 months You should be able to complete the onboarding process independently. Should be able to add value to the overall process alignment owning some initiatives. Collaborate with other teams like engineering, product, sales and customer support to define priorities and set delivery goals. Within 12 months Participate in interviewing and hiring, as a way to influence team growth and show QDC values and drive our culture. Deliver and present metrics related to onboarding and show improvements. Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product. Lead a team of Onboarding specialists to deliver exceptional customer onboarding experience. Act as a guide for new hires, teaching them best practices. What an ideal candidate looks like? At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training etc. Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products. Ability to understand a software product and its nuances very well. Excellent written and verbal business communication skills. Ready to work in US Shift in future What are we looking for? Attitude Skills Empathy Positive Attitude Organized Process Driven Coachable Patience Metrics Driven Ability to explain in uncomplicated/ simple language Attentive and Listening Skills Training Skills About Quick Dry Cleaning We are on a mission to make Dry Cleaners and Laundry business winning in the digital era. We believe in Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these. Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance. Our impact so far 3 Billion garments processed through QDC Dry Cleaning Cloud 47 countries 1000+ Paid subscribers 5000+ Users All this could be achieved with a nimble team of 20 from our single office in Noida Why join QDC? Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please. Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours. Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand. Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable at our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience monday blues rather we have Monday excitement.
1. Strong pre-sales / bid management experience.2. Should have very good experience in responding to RFI/RFQ/RFP Prepare and deliver Statement of Work detailing the technical and commercial proposal to the Customers Work closely with the Sales/Technical/Delivery teams while building the proposal.3. Should have very good experience in preparing documents / slide decks for Collaterals Case Studies.4. Client/Customer Visits Skill Sets presentation / Business Unit Overview Analyze pre-bid feasibility to deliver cost effective customer/partner solution.5. The candidate with prior experience of working for India market Experience in client handling, customer interaction and solution presentation Prior Experience of working for Microsoft Solutions/Services Capable of handling Custom Visits Lead generation and Sales experience is a Plus.Key Skills : Strong Communication Skills having command over English Good technical understanding Well versed in Estimation techniques and Commercial / Pricing models Good understanding of SDLC Waterfall, Agile Big picture understanding Lead Generation, Sales cycle, Bid Management / Pre-sales cycle, Project Execution, Support etc.
Responsibilities • Take complete ownership for monitoring and selling Web, Digital Marketing and Application solutions in the Domestic market. • Devise and implement thorough training schedules to drive the marketing team towards target achievement. • Strategize and implement marketing tools with an aim to increase profitability and business expansion in Domestic and International markets. • Responsible for delivering desired target numbers by establishing tele-contacts on a daily basis with clients/prospects, direct sales, referrals or corporate contacts. • Pitch for repeat orders or cross sell services to existing clients. • Responsible for Lead Generation • He/she will be accountable for Proposal submissions and closing corporate orders as well.
We are looking for an HR intern candidate who can help us with following: 1. Consult with employers to identify needs and preferred qualifications 2. Interview applicants about their experience, education and skills 3. Contact references and perform background checks 4. Inform applicants about job details such as benefits and conditions 5. Hire or refer qualified candidates 6. Conduct new employee orientations 7. Process paperwork, salaries and attendance Immediate joiners will be preferred
LeagueSX is a funded fantasy football start-up which is changing the way fans interact with football clubs. Founded by IIT/IIM/DTU alumni, we are awarded as - Asian SuperStartup- for 2017-18. With users from more than 150 countries, we are on high pace growth path and are looking for self-motivated individuals - while the specific experience and skills necessary for these positions vary, one important prerequisite we are looking for is - passion for the game and what to create a world-class sports product from India. Responsibilities of Relationship Manager are as follows - - Managing relationship with LeagueSX affiliates (football influencers) - Driving various online and offline campaigns along with affiliates What are we looking for - - Exceptional communication skills and deep knowledge and love for football - The penchant for building a long lasting relationship - Great number crunching skills - People skill to manage, train and develop team
A brand needs someone who can connect every aspect of their marketing strategy to digital, and add value with new ideas and marketing methods. Market research and a background in digital marketing trends are key in creating a decent digital marketing strategy. It takes innovative and progressive thinking, to combine several teams’ efforts to create a strategy that helps brands grow in the direction they choose. A Kreativ account executive/ Manager must be a trendsetter, capable of adapting in a fast paced environment and confident enough to make and execute ideas. Roles and Responsibilities: An account executive/Manager must, but is not restricted to, • Develop unique strategies and build upon current client strategies within the digital arena to meet/exceed objectives • Develop strong, trusting relationships between clients and agency partners, providing leadership and support during strategy, ideation, and execution • Manage client expectations, bringing issues/concerns to clients' attention before they become problems, offering potential solutions, and advising of potential delivery delays • Manage work and professional development of assigned project manager(s), and work with them to ensure the team is aligned to client requirements • Proactively keep abreast of assigned clients' marketing and media plans, and provide technological solutions including rich media, site optimization, promotional ideas, mobile, social networks, viral, etc. • Manage research studies that yield rich insights into consumer online behavior and key motivational/attitudinal behavior • Develop a total understanding of online target audience and mindset modes, write communications briefs, ensuring that creative and media are effectively integrated • Write and transmit conference reports to clients and agency teams, review statements and estimates of work prior to client review
You have the best customer management and business consultancy skills around; are passionate about engaging your customers and you have impeccable relationship skills. Your job would be to upsell and increase share of wallet at existing clients. If this is you, we would love your help in taking care of our clients.
We're looking for a talented and ambitious professional with 5+ years of experience for our office in NCR. We are MintZip, an exciting fin-tech startup (part of the prestigious NASSCOM 10K Startups Program and recognised by Startup India) aiming to disrupt the financial services industry with singular focus on customer-centric innovations. Learn more: www.mintzip.com What's in it for you - A fast paced, challenging environment that gives you an opportunity to build a solid and rewarding career while charting the course for our organization. This position will be responsible for the collaborations, execution and measurement of our PR & Corporate Marketing activities, with the goal of brand building and enhancing a favorable image of MintZip with, clients, customers, Media, and the public. The individual will be part of the Sales and Marketing team, leading corporate relations efforts and driving specific business imperatives. Areas of focus include: brand building, PR, developing risk assessments, implementing crisis management plans, fostering strategic relationships with key corporates and industry bodies, building knowledge of business and market. PROFESSIONAL QUALIFICATIONS: Education: University degree or equivalent; Master's degree in Mass Communications or Journalism preferred Work Experience: 5+ years of experience in corporate Sales and PR roles.
We are urgently hiring for a Billing Executive for our our organization. About the Company: TheServerGuy is a fast growing, Cloud Computing company based out of Delhi that helps businesses across the world with their Servers & Applications. Our business has shown a tremendous growth and we’re looking to increase our team size swiftly. Job Description Attending to and resolving customer queries of a financial nature via email and occasionally via phone calls Client onboarding and Billing Management Up-sell our new products to our resellers and work towards increasing their business with us Engage with existing resellers through phone calls, emails and personal visits with an aim towards building a strong relationship with them and help them resolve their issues Requirements Requirements: Excellent written and verbal communication skills Experience in Account Management, Client Servicing roles is a plus Salary: INR 1,75,000 - 2,25,000 P.A. Experience: 0-2 years