27+ Account Management Jobs in Delhi, NCR and Gurgaon | Account Management Job openings in Delhi, NCR and Gurgaon
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Partner Account Manager Responsibilities and Duties
Build productive and profitable working relationships with partners.
Identify and contact potential partners for new business opportunities.
Provide product and technical support to partners.
Address partner concerns and queries promptly and ensure partner satisfaction.
Develop competency and qualification plans for partners.
Work with cross-functional teams to develop business strategies for lead generation.
Develop business plan to improve sales and profitability.
Work with development, marketing and services teams to achieve revenue goals.
Coordinate with partners to prioritize, plan and manage business activities.
Review and revise business plans based on partner needs.
Evaluate the effectiveness of partner’s marketing plans and recommend improvements.
Work with partners in pipeline review and management activities.
Oversee partner rewards and recognition programs.
Organize partner meetings to discuss about any issues and updates.
Participate in business review and revenue forecasting activities
Growth Manager for key Accounts, Sales Operations, Multi geography sales co-coordination and operations, P&L responsible
Monitor sales metrics and manage the entire sales process across the team Lead and motivate the sales team to achieve and exceed specific goals Build a high-performance sales team to ensure customer satisfaction
Responsibilities
- Accountable for entire presales related activity such as Requirements Capturing, Analysis, Proposals, Estimation, Project Timelines
- International Sales (Inbound / Outbound)
- Solution Sales
- Business Consulting & Account Management
- Bringing expertise in client acquisition and contract negotiation along with relationship-building, and team leadership abilities.
- Results-driven and proactive with a demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
- Quarterly/Annual revenue goal setting and resource planning to achieve them.
- Gathering requirements to understand the needs of clients, and their problem statements.
- Demonstrating solutions to stakeholders and getting closure by negotiating on price.
- Key Account Management for bigger revenue and becoming strategic partners
- Create effective strategies to target new markets after researching and analyzing competitor behavior, change in the market, etc.
- Work with the marketing team to increase engagement in target demographics
- Handle customer relations issues, enabling quick resolution and client satisfaction
- Managing and defining Outbound lead channels which includes data research on targeted companies, campaign management, and follow-up management.
- Attend networking events, community events, and hearings to generate leads
- Upsell additional products as the need arise
Desired Skill
- Knowledge of legalities and compliances in staff augmentation in the IT industry
- Proven ability to influence cross-functional teams
- Good communication skills
Day-to-Day Responsibilities:
- Conducting tax planning and tax oversight for a special project.
- Preparing income tax returns
- Oversee the duties of the accounting team.
- Implement accounting systems and processes.
- Reconcile income statements.
- Prepare monthly financial reports.
- Control the master data of the general register.
- Review and release online banking payments.
- Ensure compliance with state revenue service.
- Provide ongoing accounting and reporting support.
- Manage the full financial process.
- Prepare an expense budget report
Touted as “Uber” for trucks, Trucknetic is a tech-first startup redefining the freight industry by creating a unique marketplace connecting shippers and carriers for the front and return loads using AI-ML, analytics, and associated technologies.
Trucknetic aims to play a crucial role in India's booming logistics sector and become the first platform in the world to provide any truck for any commodity from anywhere in the country.
Our company is looking for an experienced Accounting Manager to oversee our accounting department. The Accounting Manager will be responsible for monitoring general accounting practices, budgeting, developing internal accounting controls, tracking high-volume corporate client accounts and building a strong financial team. The successful candidate for this position will report directly to our CEO and play an instrumental role in the financial future of the company.
What You'll Be Doing
- Manage day-to-day accounting operations and ensure that there is a redundant process backup in place for every critical operation
- Create new internal accounting corporate policies and maintain existing policies
- Monitor emerging technology to determine ways to automate the accounting process without sacrificing accuracy and accountability
- Develop monthly and quarterly accounting reports for the management and executive teams
- Implement and monitor the month, quarter and year-end closeout accounting schedules
- Oversee and manage the general accounting functions, including, but not limited to accounts payable, accounts receivable, general ledger, and taxes
- Help with quarterly and year-end financial audit activities and the annual corporate financial controls audit
- Assess current practices and procedures, and make recommendations for improvements
Requirements
- Bachelor’s Degree in Accounting or Finance required (Master’s degree preferred)
- 3+ years experience in an accounting leadership role
- Exceptional leadership abilities
- Strong budgeting, financial forecasting and financial analysis skills required
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
What Is On Offer
- Work with a young & passionate team to excel and make an impact.
- Work directly with the founder.
- Attractive ESOPS.
- A super passionate team with deep conviction which has stayed together during covid.
- Very high ownership role in a fast-paced environment.
- Great Culture -> No hierarchy/politics nonsense guaranteed!
Batik, a product by Tartan, provides a fintech-based platform (startbatik.com) that has been built from the ground up to natively support a wide range of organizations and employers. Through Batik, employees are empowered to use customizable and flexible benefits with easy access to a marketplace that has multiple products like quick loans, credit cards, insurances, gadgets, Coupons, Gym memberships etc.
Starting as a feature of one of our products at Tartan, Batik has helped the most innovative companies and HR leaders transform the employee experience to attract and retain top talent through employee benefits, strategic rewards, recognition, and much more.
If you are a self-driven individual, excited to grow the business rapidly through creative, well-executed outbound strategies. Tartan is the right place for you, you will get to build, refine, and execute the outbound sales process & strategy, driving critical top-of-funnel opportunities. Your role will combine product, technical, and industry knowledge that will help us build amazing products and better businesses
What will you do?
- Directly responsible for questions on new clients, managing key accounts, engaging with customers, and driving key objectives
- Actively plans and executes Tartan's sales strategy, proactively identifies new opportunities in the open market, increasing Tartan's footprint of business and solutions with assigned customers
- Execute paperwork, negotiate pricing contracts, own go-lives, and post-sales service
- Regularly conduct structured review sessions with internal & external stakeholders
- Be the face of the organization, representing the company mission, vision & objectives
- Work coherently with internal cross-functional teams, ensuring coordination, effective communication, and team spirit
- Be a part of a growing and aggressive sales team, help execute business objectives, strategies, and growth plans of the company
You will be a good fit if you have the below
- 2+ years of work experience, preferably in B2B sales, strategic alliances, and account management customer-facing roles especially in technology product sales.
- Immediate joiners will be preferred.
- Superior verbal and written communication skills
- Experience with interaction with CXOs.
- Desire to develop product expertise and evangelize TartanHQ’s mission & value proposition to drive sales growth
- Strong interest in technology and financial services; intellectually curious
- Proficiency in using/helping setup CRMs
- Self-starter who is able to define and manage their own work streams
Why Tartan?
- Brand new Macbook
- Stock Options
- Health Insurance
- Unlimited Sick Leaves
- Passion Fund (Invest in yourself or your passion project)
- Wind Down
Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
What you will do:
- Managing large amounts of calls and emails, and social media, if required
- Identifying and assessing customer’s needs to achieve satisfaction
- Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
- Building sustainable relationships and trust with customers through open and interactive communication
- Providing accurate, valid and complete information by using the right methods/tools
- Following communication procedures, guidelines and policies
- Taking the extra mile to engage customers
Desired Candidate Profile
What you need to have:- Strong customer handling skills on phone and email
- Familiarity with CRM systems and practices
- Prior experience with Freshdesk and Magento would be a plus
- Customer orientation and ability to adapt/respond to different types of people
- Excellent communication skills ( both written and verbal)
- Ability to multitask, prioritize and manage time effectively
- Empathy and compassion
- Punctuality
- Ability to stretch long hours and work for the bigger vision of the company
- Experience with Microsoft Office and G-suite (google)
- Knowledge of basics of Microsoft Excel for reporting purposes is a MUST
- Comfort with technology and data
- Good hold on English Grammar
- Problem identification and solving attitude
- Ability to listen
- Customer obsession
- High integrity
- Decisiveness
About Paytail:
We are a young Fintech Company providing BNPL Solutions and enabling instant digital finance and easy EMI’s across millions of merchants across the country. We are on the mission of simplifying affordable buying for the consumer across segments. Paytail is backed by Cholamandlam Investments, and few large Angel Investors.
Why Paytail:
Complete Ownership: Take responsibility for whatever work you do with little or no interference, get awarded on the successes for whatever work you do with little or no interference, and be accountable for the slip-ups.
Feedback driven Culture: “Feedback is the breakfast for the champions” and thus we believe feedback helps people & organization improve.
Work with top talent: Get doors open for new learning, our team is being led by the best minds in the industry.
Open Work Culture: Everyone from the CEO is easily accessible. Have any new ideas you think can revolutionize the workplace? Or, do you have some concerns about your work? Feel free to talk to the leadership.
Skills, Responsibilities & Requirements:
- 5 + years of experience with a minimum of 3 years of experience working as Key Account Manager or Customer success roles handling $ 100 Million + Accounts.
- Graduate degree in Engineering, Business, MBA is Plus
- Understanding of Fintech & lending domain across the country is a plus
- Excellent written and verbal skills and good knowledge of Excel
- Ability to work in cross-functional teams
- Build and maintain strong long-lasting relationships with assigned accounts and stakeholders.
- Understand various analytics of our customers and craft and implement strategies to grow.
- Deliver metrics and analysis to customers to ensure that they understand the value of Paytail
platforms.
- Scheduling and owning reviews like MBR, QBR with key stakeholders at the customer end.
- Owning Expansion within the set of assigned accounts.
- Work to develop and circulate the set of best practices that will be the foundation of this growing
team.
- Drive customer decision making by aligning Paytail’s value proposition with corporates problem
statements.
- Thoughtfully engage Enterprise Sales and cross-functional leaders to advance large sales pursuits.
- Coordinate internally for prompt resolution of any complaints (Enterprises) and ensure the best
possible customer experience.
- Thoughtful and empathetic by nature.
Our client is an IoT-enabled startup that helps businesses optimize and digitize their logistics operations. It is effectively streamlining a highly unorganized logistics space with a blend of cost-effective hardware and intelligent software and analytics.
Some of India’s renowned brands like Myntra, Flipkart, Philips, Xiaomi and others have used this innovative SaaS platform to successfully eliminate uncertainties in their supply chain.
Founded by a team of IIT Kharagpur dropouts, this Bengaluru-based location intelligence company has raised funding from angel investors of IP Ventures. It has over 100 customers and has already tracked lakhs of trips.
This platform is disrupting the supply chain & logistics operations of businesses which is heavily reliant on manual methods.
As a Enterprise Account Manager, you will be responsible for building long-term relationships with our enterprise customers.
What you will do:
- Helping customers through email, phone, online presentations, screen-share and in-person meetings
- Ensuring the timely and successful delivery of our solutions according to customer needs and objectives
- Upselling company's new products to the clients and increasing the average revenue per client
- Travelling to the clients' location and understanding their day-to-day logistics problems and designing a solution around the same
- Coordinating with the clients, product team for the constant development of new products
Desired Candidate Profile
What you need to have:- Proven account management or other relevant experience
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- Experience in delivering client-focused solutions based on customer needs
- Excellent verbal and written communications skills
- Critical thinking and problem-solving skills
- Ability to prioritize among competing tasks
- Experience in the Logistics Industry would be preferred
Some of the qualities we are looking for are:
- Self-starter with high energy - solid experience in a fast-growing startup will be a plus
- Solid analytical and problem-solving skills
- Proficient with MS Excel and Power Point
- 12+ years of relevant work experience, preferably in a B2B setting
- Operations and Account Management experience with large corporates is a must
- Strong communication and inter-personal skills
- Personal and professional integrity
Key responsibilities:
- Account management & BD support
- Own and build strong relationships with key clients assigned which would primarily be the big consulting firms and international firms. This will include staying inregular touch with clients, updating them on new products and services
- Thinking through ideas to expand Flexing It's work in each key account - mapping businesses where we aren't present, identifying priorities for the client
- Develop quarterly and monthly plans by client and take ownership for revenue targets for the assigned accounts
- Represent Flexing It externally and undertake calls and presentations with new clients
- Drive targeted BD initiatives - by sector or by client type - over and above key account management responsibilities
- Client support for projects
- Understanding requirements of organizations and guiding Manager and associates on leveraging the platform to find the perfect fit consultants (guidance on ideal profile, making optimal useof the technology)
- Reviewing the shortlist of consultants for a project and sharing those with the client
- Supporting associates where needed on consultant interaction for negotiation on fees etc
- Staying in touch with clients for query resolution and any support required
- Cross-cutting initiatives
- Own and drive cross team projects from time-to-time which could include driving specific partnerships, taking the lead on a product/tech related process, etc.,
- Field manage audit engagements, including management of client relationships;
- Plan and deliver a range of audit and assurance services;
- Supervise teams to successfully execute engagements and mentor more junior members of staff;
- Working effectively in diverse teams within an inclusive team culture where people are recognised for their contribution
- Help to drive our continuous improvement in audit methodology and develop new ways of working through innovation and transformation; and
- Participate in practice management activities, including facilitation of internal training courses and staff development.
What you will do:
- Improving business processes across customer service and operations functions
- Working in partnership with business stakeholders providing process excellence expertise to identify and shape opportunities that drive improved customer experience
- Working closely with business to embed continuous improvement as a culture and support the delivery of outcomes in conjunction with project implementation stakeholders
- Increasing process transparency to identify process optimization opportunities with lean/Six sigma methodologies and tools
- Being a voice for our customer experience team by identifying escalatory queries, operational inefficiency, providing customer insights and collaborating with cross-functional teams to provide solutions for those customers
- Collaborating with other departments to resolve complicated issues and issues which require special attention
- Analysing customer care / operations team data and statistics to obtain results useful in taking key business decisions
- Contributing to the development of industry-leading processes and best practices for delivering customer excellence
Desired Candidate Profile
What you need to have:- MBA/ PGDM from Tier 1 college
- Certifications in Six Sigma/ PMP/ ITIL will be an added advantage
- Focus on quality and excellent problem solving and conflict resolution skills
- Knowledge in OKR, Agile Tools: Jira, CRM (Zoho, OneDirect etc.), Power BI
- Exceptional communication and presentation skills
- Minimum 5 years of experience in Process/ Business Excellence and process automation across BFSI/ Fintech domain
- Experience in streamlining and automation of inbound and outbound communication channels
- Experience in leading a process excellence function with a team of passionate individuals to deliver measurable results
Our Mission
On a mission to provide the most powerful, cutting-edge, comprehensive, and secure cloud test
platform to empower software testers & developers globally to perform testing intelligently at scale.
Our Vision
We envision an integrated platform where professionals can rely to perform and manage all
types of tests without being limited by infrastructure dependency. So people could focus on things
that matter the most, i.e. their tests
We are looking for the brightest minds to join our team!
You will be
part of
a fast growing organisation, and a
high-performing team that delivers
beyond
100%. You
get the
opportunity to
learn from a team of
seasoned entrepreneurs and sales
experts.
This will be a hands-on position
in a fast paced start-up environment. So
we are looking for a
motivated self-starter who isn't afraid to roll-up their sleeves and contribute
in various capacities.
Someone who will see a problem as an opportunity for leadership.
Role/ Scope of Work
Generate sales revenue through prospecting, nurturing and closing
business in the
Enterprise/ Mid-Enterprise, SMB Segment
Build and manage your sales pipeline for strong coverage ratios; achieve
quarterly revenue
targets
Manage the entire account lifecycle from account strategy, customer engagement, solution
development and contract negotiation; meet or exceed quarterly/ annual revenue quota
Develop, maintain and grow
executive relationships in your target account to expand
revenue potential
Work
with all levels of Sales/
Marketing/ Product leadership to continuously improve key
sales
management processes
like territory planning, lead/pipeline/opportunity management
and KPI reporting
Maintain excellent due diligence in CRM for your Lead, Accounts and Opportunities (on a
daily, weekly, monthly basis)
Requirements
Minimum 3 years of new business acquisition sales in a B2B software organisation. Top 10%
of the team, with a strong track record of success.
Experience in full sales lifecycle
management from qualification, solutionising, negotiation/
procurement to closing
Strong willingness and ability to uncover opportunities by
pitching highly differentiated value
propositions to crack new accounts or expand deals at existing accounts.
Excellent
verbal and written communication
skills with
strong phone/video conference
presence
Persistent
and optimistic problem solver
with
a vibrant,
assertive and energetic attitude,
strong work ethic and driven to succeed
Extreme customer centricity and empathy
and
service urgency; strong desire to work in a
fast-paced, self-directed start-up environment● B.Sc in Technology/ IT/ Computer Science is preferred but not mandatory, but expected to be
passionate about Internet Technologies, SaaS, knowledge about SDLC, Cross Browser
Testing industry
Opportunity
As a customer success manager, your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)
Responsibilities
- Be the single point of contact for all your customers from the time they sign the contract.
- Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering the value promised.
- Understand the customer’s goals, org structure, key challenges, and define their success.
- Work with sales and onboarding team to plan and execute a seamless customer onboarding process, ensuring a smooth ‘go live’.
- Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
- Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value, and renewal timeframe, making sure subscriptions are renewed timely.
- Monitor at-risk customer behavior and carry out activities to retain them.
- Own churn and expansion for all your accounts.
- Identify opportunities for portfolio growth and contact customers for upsells.
- Work towards turning customers into advocates of QDC.
- Collaborate with the Marketing team to build customer case studies, testimonials, and referrals.
What you can expect in the next 12 months
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Within 3 months |
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Within 6 months |
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Within 12 months |
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What an ideal candidate looks like
- At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
- Ability to understand a software product and its nuances very well.
- Excellent written and verbal business communication skills.
- Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
- Ready to work during US hours - in future
What are we looking for?
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Attitude |
Skills |
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As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.
● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.
What are we looking for?
Attitude
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics
What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future
What you can expect in the next 12 months
Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.
Within 3 months
- You should be able to manage the portfolio assigned with some
dependencies on your peers.
- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.
Within 6 months
- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.
Within 12 months
- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
Tatsam is a stealth mode, venture-backed mental healthcare company based in India. We're redesigning mental health and wellness experiences for the modern day working professional, have raised angel round from top-tier investors, and signed some of the largest Indian enterprises and startups for the upcoming private beta launch… and we’re just getting started.
The startup is led by a team of CXOs who are serial entrepreneurs (YC alumni, IIT alumni, CXO in large enterprises). They are supported by a team of behavioral design experts, clinicians and counsellors with vast experience, and technologists on a mission to improve mental health and wellbeing for the modern day working professional.
The Role - Account manager
As the account manager, you’ll be responsible for building relationships with and upselling to some of the best known Indian and eventually global brands.
*Your core areas of ownership would be - *
- Nurturing the qualified leads: Once the opportunities are qualified, you will help the Chief sales officer to guide the leads through our sales process, which will involve a mix of in person, video call and telephone activities.
- Collaboration with client SPOCs: Create close working relationships with clients on the ground and engage with the SPOC on a frequent basis
- Project manage the delivery
- Keep the NPS high
- Proactively identify bottlenecks in end-user experience and think of ways to resolve them
You have:
- Proven ability to engage with service side client professionals (department heads as well as CXOs)
- Experience of managing large scale account activities with large enterprises with multiple stakeholders as well as promoter-driven organisations
- Masterful communication skills, both verbal and written
- Ability to forge and build relationships at a senior level - crossing multiple sectors and geographies.
- Public speaking experience: Commanding an audience of 1 or 50, both in person and over video conference
*Brownie points for being: *
- A growth-oriented, curious person interested to understand the science of mental health and wellbeing, our value proposition and the competitor landscape.
- A genuine and empathetic person. Brownie points if you have battled with any kind mental or large wellbeing issues - diagnosed or undiagnosed in the past
The Opportunity
You will enter a close group of exceptionally talented people who in the last 2-months have secured incredible investors, partners, clients and advocates. We will continue this momentum till our vision of being able to provide good mental health and wellbeing avenues for the modern day professionals is achieved. If we like each other and agree to partner in this journey, this has the potential of resulting in a compounded career and mental growth for you.
- Operating as the lead point of contact for any and every matter specific to the client
- Developing a trusted advisor relationship with key customer stakeholders
- Designing and implementing strategies for clients, considering their specific requirements
- Ensuring the timely and successful delivery of their solutions according to customer needs and objectives
- Communicating clearly the progress of monthly/ quarterly initiatives to internal and external stakeholders
- Preparing reports on web performance metrics and analysing digital campaigns success also forecasting them
- Identifying and growing opportunities within territory and collaborating with sales teams to ensure growth attainment
- Staying up-to-date with digital technology trends
What you need to have:
- BA/ BS degree or equivalent
- Should also have an in-depth understanding of how digital and online marketing tools add value to company strategy and performance.
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- Experience in delivering client-focused solutions based on customer needs
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Excellent listening, negotiation, presentation and analytical skills
- Excellent verbal and written communications skills
Our client is a unique hygiene products manufacturing and distribution company. They provide easy to use, portable and disposable items for women and babies that are required during travel or on a day-to-day basis.
Founded in 2014, this company aims to enhance the quality of life and make it easier for women across the country. Recommended by best of doctors, their products are available across wellness stores and e-commerce websites, and selling like hotcakes - having sold over 20000 packs in their first year itself.
- Monitoring and analyzing accounting data and producing financial reports or statements
- Managing and overseeing the daily operations of the accounting department including:
- month and end-year process
- accounts payable/ receivable
- cash receipts
- general ledger
- payroll and utilities
- treasury, budgeting
- cash forecasting
- revenue and expenditure variance analysis
- capital assets reconciliations
- trust account statement reconciliations,
- check runs
- fixed asset activity
- debt activity
- Establishing and enforcing proper accounting methods, policies and principles
- Coordinating and completing annual audits
- Providing recommendations
- Improving systems and procedures and initiating corrective actions
- Assigning projects and directing staff to ensure compliance and accuracy
- Meeting financial accounting objectives
- Establishing and maintaining fiscal files and records to document transactions
- Must have working experience on tally ERP.
- Having good knowledge of GST TDS is a must
- Should be able to create and maintain Balance sheet and P&L Accounts
- Must be able to join immediately
Our client is a 5 year old online gaming company with market leading games in three segments - Poker, Rummy and Cricket. Their online games are ensured to be safe, trusted and secure for their customers. They have a registered base of over a million users and are working towards the growth of online gaming in the country.
What you will do:
- Will be a part of the Paid Media Team & responsible for converting signed up users on the platform to paying users.
- Will be raising requirements for design & content internally.
- Making & sending daily, weekly & monthly reports of ad performance & other marketing reports to respective team leads.
What you need to have:
- Min 1 year+ working experience in executing push, sms, email channels via standalone platforms or multi-channel ones.
- Thorough knowledge of key performance measurement metrics.
- Should have good communication/negotiation skills.
- A keen eye to design & communications.
- Above-average writing skills.
Opportunity
As a part of customer success team your goal is to provide an exceptional customer onboarding experience, providing them step-by-step tutorials, unlimited guidance and support. It involves taking customers from that very first initial contact to make sure he becomes a champion user driving product adoption and ultimately retention.
Responsibilities
- Take handover from sales by understanding customers' persona, their pain points and expectation.
- Understand the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process by defining milestone, training schedule, onboarding goals and communicate it to customers.
- Guide users on product features and train them to use it effectively.
- Make sure the customer achieves an early value and feels WOW so he actually starts reaping the potential of the product.
- Evaluate customers usage patterns and determine additional ways the customer can successfully leverage the platform features.
- Build and maintain resources required for onboarding. (Walkthrough, set up guides, help tutorials, emails and video tutorials)
- Rigorously measure onboarding time and improve it continuously.
- Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.
- Handover to Success and Support team after successful onboarding completion.
- Maintain regular communications with clients about new feature developments and enhancements to product.
- Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.
What you can expect in the next 12 months
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Within 1 month |
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Within 3 months |
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Within 6 months |
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Within 12 months |
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What an ideal candidate looks like?
- At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training etc.
- Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
- Ability to understand a software product and its nuances very well.
- Excellent written and verbal business communication skills.
- Ready to work in US Shift in future
What are we looking for?
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Attitude |
Skills |
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About Quick Dry Cleaning
We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.
We believe in
- Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
- Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
Our impact so far
- 3 Billion garments processed through QDC Dry Cleaning Cloud
- 47 countries
- 1000+ Paid subscribers
- 5000+ Users
- All this could be achieved with a nimble team of 20 from our single office in Noida
Why join QDC?
- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable at our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience monday blues rather we have Monday excitement.
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