Client Services Associate

Position: Lead Python Developer

Location: Ahmedabad, Gujarat

The Client company includes a team of experienced information services professionals who are passionate about growing and enhancing the value of information services businesses. They provide support with talent, technology, tools, infrastructure and expertise required to deliver across the Data ecosystem. Position Summary We are seeking a skilled and experienced Backend Developer with strong expertise in TypeScript, Python, and web scraping. You will be responsible for designing, developing, and maintaining scalable backend services and APIs that power our data-driven products. Your role will involve collaborating with cross functional teams, optimizing system performance, ensuring data integrity, and contributing to the design of efficient and secure architectures.

Job Responsibility

● Design, develop, and maintain backend systems and services using Python and TypeScript.

● Develop and maintain web scraping solutions to extract, process, and manage large-scale data from multiple sources.

● Work with relational and non-relational

databases, ensuring high availability, scalability, and performance.

● Implement authentication, authorization, and security best practices across services.

● Write clean, maintainable, and testable code following best practices and coding standards.

● Collaborate with frontend engineers, data engineers, and DevOps teams to deliver robust solutions and troubleshoot, debug, and upgrade existing applications.

● Stay updated with backend development trends, tools, and frameworks to continuously improve processes.

● Utilize core crawling experience to design efficient strategies for scraping the data from different websites and applications.

● Collaborate with technology teams, data collection teams to build end to end technology-enabled ecosystems and partner in research projects to analyze the massive data inputs.

● Responsible for the design and development of web crawlers, able to independently solve various problems encountered in the actual development process.

● Stay updated with the latest web scraping techniques, tools, and industry trends to continuously improve the scraping processes.

Job Requirements

● 4+ years of professional experience in backend development with TypeScript and Python.

● Strong understanding of TypeScript-based server-side frameworks (e.g., Node.js, NestJS, Express) and Python frameworks (e.g., FastAPI, Django, Flask).

● Experience with tools and libraries for web scraping (e.g., Scrapy, BeautifulSoup, Selenium, Puppeteer)

● Hands-on experience with Temporal for creating and orchestrating workflows

● Proven hands-on experience in web scraping, including crawling, data extraction, deduplication, and handling dynamic websites.

● Proficient in implementing proxy solutions and handling bot-detection challenges (e.g., Cloudflare).

● Experience working with Docker, containerized deployments, and cloud environments (GCP or Azure).

● Proficiency with database systems such as MongoDB and Elastic Search.

● Hands-on experience with designing and maintaining scalable APIs.

● Knowledge of software testing practices (unit, integration, end-to-end).

● Familiarity with CI/CD pipelines and version control systems (Git).

● Strong problem-solving skills, attention to detail, and ability to work in agile environments.

● Great communication skills and ability to navigate in undirected situations.

Job Exposure:

● Opportunity to apply creative methods in acquiring and filtering the North American government, agencies data from various websites, sources

● In depth industry exposure on data harvesting techniques to build, scale the robust and sustainable model, using open-source applications ● Effectively collaboration with IT team to design the tailor-made solutions basis upon clients’ requirement

● Unique opportunity to research on various agencies, vendors, products as well as technology tools to compose a solution 

🔧 Key Skills

• Strong expertise in Python (3.x)
• Experience with Django / Flask / FastAPI
• Good understanding of Microservices & RESTful API development
• Proficiency in MySQL/PostgreSQL – queries, stored procedures, optimization
• Solid grip on Data Structures & Algorithms (DSA)
• Comfortable working with Linux & Windows environments
• Hands-on experience with Git, CI/CD (Jenkins/GitHub Actions)
• Familiarity with Docker / Kubernetes is a plus

Company: MyOperator

Location: Noida Sector 2

About Us:

MyOperator is a leading provider in the customer experience space, dedicated to transforming how businesses interact with their customers. We are seeking a strategic and visionary Customer Success Team Manager to spearhead our customer success department and drive impactful, long-term relationships with our valued clients.

Role Overview:

As the Customer Success Team Manager, you will be the strategic leader responsible for overseeing the entire customer success department. Your primary goal will be to design and execute customer success strategies that align with our company's business objectives, ensuring exceptional customer satisfaction and retention. You will lead a high-performing team of customer success professionals, identify process gaps, and implement innovative solutions to enhance the customer journey.

Requirements

Key Responsibilities:

Strategic Development and Execution:

Develop and implement comprehensive customer success strategies that align with MyOperator's business goals.

Set clear customer success targets and KPIs, establish processes and policies, and monitor key metrics to drive team and customer success.

Design and roll out programs that enhance customer experience, boost revenue potential, and minimize churn.

Team Leadership and Management:

Lead, mentor, and manage a team of customer success professionals, setting performance goals and providing ongoing coaching and feedback.

Conduct performance reviews and implement development plans to ensure team effectiveness and professional growth.

Customer Satisfaction and Retention:

Drive initiatives to maximize customer satisfaction and loyalty through proactive engagement, issue resolution, and the development of customer loyalty programs.

Analyze customer feedback and data to identify trends and areas for improvement, ensuring the team effectively addresses customer needs and concerns.

Operational Excellence:

Identify and address process gaps, implementing scalable solutions to improve the customer experience and operational efficiency.

Utilize data-driven insights to track progress towards success goals and inform decision-making.

Cross-Departmental Collaboration:

Collaborate with Sales, Marketing, Product, and other departments to ensure alignment with the company’s overall strategy and enhance the customer journey.

Share customer insights and feedback to drive product improvements and refine marketing strategies.

Recruitment and Training:

Oversee the hiring process for customer success professionals, ensuring the team is equipped to meet revenue goals and customer expectations.

Develop and deliver training programs to enhance team skills and knowledge, ensuring high standards of customer support.

Requirements:

Experience: 4-9 years of experience in customer-facing roles, including customer service, technical support, or sales, with a proven track record of managing and leading teams.

Leadership: Demonstrated experience in leading teams, setting strategic goals, and driving performance metrics.

Technical Proficiency: Strong understanding of technical concepts and the ability to communicate them effectively to both team members and customers.

Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with customers, team members, and stakeholders.

Analytical Skills: Proven ability to use data to drive decisions, optimize performance, and identify areas for improvement.

Strategic Thinking: Ability to develop and implement strategies that align with company goals and enhance customer success.

Why Join Us:

At MyOperator, you’ll be at the forefront of customer success innovation, leading a dynamic team and driving meaningful change. We offer a collaborative work environment, opportunities for professional growth, and a commitment to your career development.

Apply Now:

If you’re a strategic leader with a passion for customer success and a track record of achieving results, we’d love to hear from you. Apply today to join our team and make an impact at MyOperator!

Java Full Stack Developer

Experience required-4.5 to 7yrs

Mandatory Skills- Front end- HTML, CSS, Javascript, Angular/React

Back end- Java, Springboot/Node/Python, Any SQL/RDBMS, OS

Jenkins for Deployment

• Building Progressive Web App components and features for the company's advanced health-tech platform using React Js, Node Js
• Communicating effectively in a cross-functional product development team and presenting ideas and solutions effectively.

We are looking for developers who are passionate about Python and know what are the benefits of python well.

Responsibilities:

• Design & implement new software modules based on the product requirements
• Debug existing software components, fix issues, and avoid regressions
• Be proactive, take ownership, and be accountable
• Familiar with Test Drive Development.
• Participate in software architecture, design discussions, and code reviews

Technologies we’re hiring for:

• Developed HTTP based REST APIs and implemented Authentication, Caching
• Worked with relational and NoSQL databases and aware of concepts like ORM, Migrations
• Languages & Frameworks: Python Django/Flask
• Database: Postgres/ Mongo
• Must have worked in a Unix/Linux based environment
• Advanced middleware like RabbitMQ, Celery Beat is definitely a plus.

Minimum 3+ year hands-on experience in Python needed

• Knowledge in Linux Kernel development.
• Knowledge in microcontrollers
• Knowledge of Audio processing circuits based on ADC, DAC / Zynq 7Z010 / Xilinx /
• Zynq XC7Z010-2CLG400I / ARM processing / Interfacing with 24-bit Dual-channel
• Audio Codec (TLV320AIC23B)/ LInux /Uboot, Kernel Image / POSIX Environment.
• Knowledge in FPGA synthesis, simulation, and back end flows
• Bringing up Linux environment on ARM

Required Skills: 

• Prior experience in performing the same role in a SaaS security product company.  
• Minimum 10 years of industry experience. 
• Building and managing tools that power AWS cloud services. 
• Experience with managing large scale multi-tenanted SaaS applications. 
• High Availability (HA) and Disaster Recovery (DR) planning and implementation. 
• Expert knowledge of Terraform.  
• AWS SysOps Administrator or DevOps Engineer Certification. 
• Outstanding collaboration and communication skills. Ability to effectively collaborate with distributed teams.  

Nice to Have: 

• Experience going through compliance audits like SOC2, ISO 2700x.