Client Services Associate

About Company:

• Role Overview

• Senior Engineer with a strong background and experience in cloud related technologies and architectures. Can design target cloud architectures to transform existing architectures together with the in-house team. Can actively hands-on configure and build cloud architectures and guide others.

• Key Knowledge

• 3-5+ years of experience in AWS/GCP or Azure technologies
• Is likely certified on one or more of the major cloud platforms
• Strong experience from hands-on work with technologies such as Terraform, K8S, Docker and orchestration of containers.
• Ability to guide and lead internal agile teams on cloud technology
• Background from the financial services industry or similar critical operational experience

Job Description

We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.

 

Responsibilities

Integration of user-facing elements developed by front-end developers with server side logic

Writing reusable, testable, and efficient code

Design and implementation of low-latency, high-availability, and performant applications

Implementation of security and data protection

Integration of data storage solutions (may include databases, key-value stores, blob stores, etc.)

 

Skills And Qualifications

Strong proficiency with JavaScript (or CoffeeScript depending on your technology stack)

Knowledge of Node.js and frameworks available for it (such as Express, StrongLoop, etc depending on your technology stack)

Understanding the nature of asynchronous programming and its quirks and workarounds

Good understanding of server-side templating languages (such as Jade, EJS, etc depending on your technology stack)

Good understanding of server-side CSS preprocessors (such as Stylus, Less, etc depending on your technology stack)

Basic understanding of front-end technologies, such as HTML5, and CSS3

Understanding accessibility and security compliance (Depending on the specific project)

User authentication and authorization between multiple systems, servers, and environments

Integration of multiple data sources and databases into one system

Understanding fundamental design principles behind a scalable application

We are looking to hire an experienced, customer-oriented telesales executive to utilize inbound and outbound telephone calls to achieve sales targets. The telesales executive’s responsibilities include cross-selling or up-selling our products where possible, receiving incoming telephone calls and assisting with customer inquiries, as well as maintaining an accurate record of all calls made and received. You should also be able to liaise with the appropriate departments to resolve customer complaints.

About Tars:

Tars is a Conversational Marketing Platform which enables businesses to increase their conversion rate, generate more qualified leads by using chatbot landing pages and automated customer support. Some of our customers include American Express, Daimler, Vodacom, University of California and they have been using our chatbots for requirements in marketing, customer service, customer onboarding, engagement as well as internal operational aspects.


Till date, our product has enabled over 20,000 creators to build over 35,000 chatbots that have together completed over 50 million conversations.


What's more, we are poised for scale and growth, which is why we need more talent like yourself.


We believe in:

- Building a large profitable business: We envision building a capital-efficient, large, profitable business to achieve our mission. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building Value SaaS.
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

The Opportunity:

Tars is looking to hire an Account Executive to close new sales. In this role, your goal is to help:

- Marketers get better ROI in their campaigns
- Help customer support teams deliver a better experience with automation

You will be handed sales qualified leads that are generated through various inbound & outbound channels, and you will be responsible for handling that relationship until they sign a contract. Once they sign a contract, customer success will take over and help them succeed.


Our ideal candidate is confident, can communicate clearly, and has a passion for sales.


Please be aware that the market you will be selling into in this position currently will be the US. So you are expected to work during US EST hours.


Responsibilities:

- KPIs - Number of new deals closed, $ revenue added, opportunity to closed-won conversion rate.
- Follow a solution selling approach to understand the challenges customer is looking to solve and helping them realise why our product is the solution for them.
- Handle product demos for sales qualified leads - Show them how Tars can solve their challenges and achieve their goals. You’ll also present pricing, according to their requirements.
- Handle all further conversations from product questions to contract negotiations after an opportunity is created to eventually close the deal and handover to customer success team.
- Prioritize and consistently nurture all the leads in your pipeline with high quality followups.
- You will be supported by the rest of the team whenever you need assistance. Eg: if there are deep technical questions, an engineer can join the call with you. If there are questions about the product roadmap, a product manager will join the call. If you need help with negotiating a contract, the CEO will join the call with you.
- Identify insights and pain points from conversations with prospects, and contribute to the product roadmap by providing active feedback to the product team.

Requirements


Skills & Experience:


- Excellent written and verbal business communication skills.
- Experience in SaaS sales, to the US geography is a bonus.
Ability to learn quickly. Eg: learn the product, learn solution selling methodology, etc.

Personality traits:


- Fun & confident personality. Someone who loves to meet new people and build relationships.
- Pays great attention to detail, loves taking notes and maintains discipline with CRM.
- Highly motivated to work at a scaling startup.

What will a typical quarter look like?


- By the beginning of the quarter we’ll come up with the targets for the quarter, in terms of number of new deals closed, and $ revenue added.
- Based on the targets, you will prioritize the right leads to maximize your pipeline and close more revenue.
- You will participate in weekly deal reviews to discuss and get tactical advice to drive closure.
- In the last two weeks of the quarter we’ll start working on goals for the next quarter.

What will make you successful in this role?


- First and foremost, you need to be good at building rapport with prospects. Relationship building is very critical to be successful as a salesperson in this market. They need to first trust you before buying anything from you.
- You need to get really good at solution selling. Our product is not a commodity with simple features. You need to be able to connect the customer’s needs, don the consultant’s hat, and provide the right solution to them. That’s half the sale. You need to develop a good enough understanding of the product and the market to be effective at this.
- You need patience but you need to be proactive in nurturing the prospect to succeed in this role.
- You need to be resilient, be ready to face rejections and still keep going. Without an intrinsic motivation to perform well and constantly improve, this is a hard job. It will take time to succeed.
- You need to be disciplined and good at multi tasking. When you have many leads in your pipeline at any time, prioritization & context switching become critical skills. Otherwise, it’s easy to get overwhelmed.

How will we set you up for success in this role?

- We will provide you with detailed training to give you a head start. We’ll also talk about the competitive landscape, provide you access to hundreds of recorded conversations, and existing marketing materials. Our CRM is a treasure trove :)
- We will provide you an in-depth training into our product along with sandbox access to let you play around. The focus is for you to figure out how each piece helps toward solving the puzzle for customers.
- We’ll walk you through our current sales playbook and sales enablement materials. We’ll also do a deep dive on competitors and handling other objections, along with role plays to get you prepared.
- During the first 4 weeks, you will be invited to shadow plenty of sales calls just to listen in and understand how we go about sales currently. We believe everybody will learn different things from this process but it has worked very effectively in the past.
- We have a weekly 30 min standup for marketing, SDRs, and AEs to sync up along with the CEO. It ensures we are all aligned and understand the priorities. You will have a quarterly 1:1 review with the CEO to discuss your career goals and overall success, apart from regular mentoring.
- We will provide you access to the best SaaS sales resources and add you to a few SaaS sales communities so you can discuss with other people in similar roles - learn and teach at the same time. We’ve found that this is the fastest way to improve your skills.
- Most importantly, we will help you setup a one-on-one casual chat with every member of the Tars team so you get to know everyone well.

Why should you join Tars?


SaaS is set to explode in India and Inside Sales is one of the most critical functions for any growing SaaS company. Over the years we have developed some of the best practices in inside sales. In this role, you will get to learn a lot and become a highly skilled salesperson. At the same time, the team is still small enough for you to change how things are done and have an outsized impact.


Benefits

This is what our team members enjoy the most about Tars:

- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your personal boundaries, then this is the right place for you.
- Great Salary & Equity: For our top performers and leaders, we grant stock options. As Tars continues to grow, you’ll have a real opportunity to create wealth for yourself and your family. We'll ensure you are financially well-off in the end.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with Tars gives you that opportunity to experience it all first hand.
- Remote-work friendly: Allowances to setup workspace at home and recurring allowances to make you happier and more productive.

If all of this sounds exciting to you, join us for an exciting and fulfilling ride at Tars!

We are looking for an Android developer to join our Android team. Your primary focus will
be the development of Android applications and their integration with back-end services. You
will be working along-side other engineers and developers working on different layers of the
infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated
design, and creating quality products is essential.

On top of that, Android engineers create new features as critical members of the
product development team. As an Android engineer, you'll build new products and make our
frameworks reliable, reusable, and fast.

Responsibilities
• Work with a small team of mobile engineers to build our Android platform.
• Translate designs and wireframes into high-quality code
• Design, build and maintain reusable, and reliable Java code
• Ensure the best possible performance, quality, and responsiveness of the application
• Identify and correct bottlenecks and fix bugs
• Improve our code quality and code organization.
• Write and maintain unit and integration tests for our Android Apps

Qualifications
• 2+ years of experience in Android application development.
• Strong knowledge of Android SDK, different versions of Android, and how to deal with
different screen sizes
• Experience with MVVM, MVP Patterns.
• Familiarity with RESTful APIs to connect Android applications to back-end services
• Strong knowledge of Android UI design principles, patterns, and best practices
• Familiarity with the use of Android APIs, such as GPS and bluetooth
• Familiarity with cloud message APIs and push notifications
• Experience with offline storage, threading, and performance tuning
• Passion for mobile products and personal projects or other work on the Play Store are
a plus.
• A knack for benchmarking and optimisation
• Proficient understanding of code versioning tools, such as Git
• Experience with Writing unit tests using JUnit/Mockito
• Experience in writing Integration/UI tests with Espresso
• Familiarity with continuous integration
• Impeccable attention to detail in all aspects of development from performance to UI.
• Knowledge about mobile devices to decide implementation tradeoffs correctly.

Netris is looking for a badass senior netops/network engineer excited to challenge the status quo of automatic network operations. Join us in revolutionizing the world of network engineering. 

As senior netops/network engineer, you will:

• Firsthand experience cutting edge networking technologies
• Collaborate with a like-minded team of architects and developers building automatic network operations systems
• Provide network design guidance to customers rolling out automated networks all around the world
• Troubleshoot/RCA(root cause analysis) complex networking problems
• Evaluate network designs, scenarios, use-cases
• Stresstest newly baked networking features in a lab environment

 

To be successful in this role, you’ll need:

• BA/BS in Computer Science, Computer Engineering, or related technical discipline or equivalent industry experience.
• Confident knowledge of networking fundamentals (BGP, Routing, EVPN/VXLAN, L2/L3 forwarding, etc…)
• 4+ years of experience deploying and operating mission-critical networks
• Comfortable working in a Linux environment
• Demonstrate the ability to troubleshoot outages
• Superb communication skills, both written and verbal.
• Passionate about solving complex infrastructure challenges.
• Be excited about delivering a reliable, high-quality product.
• Highly motivated, smart, independent person. Who thrives in a fast-paced, innovative environment
• Intensely eager to meet the needs of our customers and deliver best-of-breed solutions
• Passion for system, application and business metrics

Designation: Product Designer(UX/UI Designer) Experience: 2-6 years Location - Bangalore About the role: As a UX/UI designer, you will be responsible for leading the best design practices with wireframes, user interface designs, interaction models, prototypes, etc. You will work with the engineering, product and other teams to come with experiences which will delight the customers and take the business forward. You will start with early-stage concepts and take the product through to delivery along with the other teams. Requirement 2+ years of experience as a user experience designer, interaction designer, user interface designer, or similar role. A portfolio or work samples demonstrating user designs Excellent communication, presentation, interpersonal and analytical skills Desire for innovation and ability to thinking out of the box Experience working in a collaborative team Experience designing e-commerce products. We are looking for passionate engineers, who not only love problem-solving, but are passionate about building scalable systems designed to solve real life problems Key Responsibilities: Work with business team to understand the basic user behaviour, scenarios and high level requirements Conduct market and user research to created design solutions B2B users will love Design interfaces, interaction flows and design mockups as needed to communicate your designs Present design solutions to all stakeholders for review and feedback Maintain detailed design specifications and guidelines Why work with us? Opportunity to work with "India’s leading B2B" E-commerce venture. The company grew its revenue by more than 12x last year to reach to a 200 Cr annual revenue run rate scale. We invite you to be part of the upcoming growth story of B2B sector through Bizongo. Opportunity to work with most dynamic individuals in Asia recognised under Forbes 30 Under 30 and industry stalwarts from across companies like Microsoft, Paypal, Gravitas, Parksons, ITC, Snapdeal, Fedex, Deloitte and HUL. Working in Bizongo translates into being a part of a dynamic start-up with some of the most enthusiastic, hardworking and intelligent people in a fast paced and electrifying environment. Bizongo has been awarded as the most Disruptive Procurement Startup of the year - 2017. This year ,Bizongo was awarded the highly prestigious & internationally acclaimed 'The DieLine Award' under the Sustainable Packaging category. Being a company that is expanding itself every day and working towards exploring newer avenues in the market, every employee grows with the company. The position provides a chance to build on existing talents, learn new skills and gain valuable experience in the field of Ecommerce. About the Company: Company Website: https://bizongo.com/ Any solution worth anything is unfailingly preceded by clear articulation of a problem worth solving. Even a modest study of Indian Packaging industry would lead someone to observe the enormous fragmentation, chaos and rampant unreliability pervading the ecosystem. When businesses are unable to cope even with these basic challenges, how can they even think of materializing an eco-friendly & resource-efficient packaging economy? These are some hardcore problems with real-world consequences which our country is hard-pressed to solve. Bizongo was conceived as an answer to these first level challenges of disorganization in the industry. We employed technology to build a business model that can streamline the packaging value-chain & has enormous potential to scale sustainably. Our potential to fill this vacuum was recognized early on by Accel Partners and IDG Ventures who jointly led our Series A funding. Most recently, B Capital group, a global tech fund led by Facebook co-founder Mr. Eduardo Savarin, invested in our technological capabilities when it jointly led our Series B funding with IFC. The International Finance Corporation (IFC), the private-sector investment arm of the World Bank, cited our positive ecosystem impact towards the network of 30,000 SMEs operating in the packaging industry, as one of the core reasons for their investment decision. Beyond these bastions of support, we are extremely grateful to have found validation by various authoritative institutions including Forbes 30 Under 30 Asia. Being the only major B2B player in the country with such an unprecedented model has lent us enormous scope of experimentation in our efforts to break new grounds. Dreaming and learning together thus, we have grown from a team of 3, founded in 2015, to a 250+ strong family with office presence across Mumbai, Gurgaon and Bengaluru. So those who strive for opportunities to rise above their own limitations, who seek to build an ecosystem of positive change and to find remarkable solutions to challenges where none existed before, such creators would find a welcome abode in Bizongo.

Full stack developer ( Permanent/ Contract- 3 months) Skillset: HTML,CSS, Java scripting , Angular JS ,NodeJS/ HTML, CSS, Java scripting, React JS, Node JS Frond End developer ( Permanent/ Contract- 3 months) Skillset: HTML, CSS, ReactJS, Java scripting Job Location: Trivandrum , Kerala Immediate candidates are preferred