Account Management Jobs in Mumbai

Work with clients in support of new business opportunities, client service, and sales programs. • Establish goals, analyze growth, and provide accurate progress reports, forecasts, and budgets. • Ensure company-wide consistency in client service and sales procedures. • Utilize product solutions and marketing teams to refine service offerings. • Client service executives additionally develop sales proposals and collaborate with a company’s multiple internal departments to help improve the quality of products. • Must be strategic planners and have a strong understanding of a company’s products so they can train clients and answer questions in both group and one-on-one situations • Client communication and ensuring completion of task with total customer satisfaction along with TAT/Quality.Female candidate preferred

About us: What do Microsoft, The Gap, Royal Bank of Scotland, Lockheed Martin, and top Open Source projects like Angularjs have in common? They all use BrowserStack, as do over 25,000 other customers!BrowserStack is the innovation leader in the fast-growing market for automated application testing. Since launching in 2011, our mission has been bold yet simple: To be the testing infrastructure for the internet. 6 years and billions of tests later, we are ready for our next phase of hyper-growth. Bootstrapped for the first 6 years, we continue to be profitable since inception with a near exponential growth in customers around the globe. Recently, we closed $50M in Series A funding from Accel. We are looking for smart, innovative, and driven people to join us on the journey to creating the next great B2B SaaS company. Reporting to the Sales Manager, you will be part of a growing, high-performing team that delivers world-class results and learns from a team of seasoned entrepreneurs and sales experts. This will be a hands-on position in a typical start-up environment, so we are looking for a motivated self-starter who isn't afraid to roll-up their sleeves and contributes across many different functions. Job Responsibilities:- Generate sales revenue through prospecting, nurturing and closing business in the Enterprise SegmentBuild and manage your sales pipeline for strong coverage ratios; achieve quarterly revenue targetsManage the entire account lifecycle from account strategy, customer engagement, solution development and contract negotiation; meet or exceed quarterly revenue quotaDevelop, maintain and grow executive relationships in your target account to expand revenue potentialWork with all levels of GTM leadership to continuously improve key sales management processes like territory planning, lead/pipeline/opportunity management and KPI reportingMaintain excellent data discipline in salesforce.com for your book of businessRequirements- 2 - 5 years of quantifiable, new logo acquisition sales in B2B software with a strong track record of success; experience with full lifecycle of enterprise sales from qualification, solution definition to closing- Strong willingness and ability to uncover opportunities by communicating a highly differentiated value proposition to open doors at new accounts or expand deals at existing accountsexcellent verbal and written communication skills with strong phone/video conference presence- Persistent and optimistic problem solver with a vibrant, assertive and energetic attitude, strong work ethic and driven to succeed- Passionate about Internet technologies, SaaSextreme customer centricity and empathy; strong desire to work in a fast-paced, self-directed start-up environment- Humble yet strong leader with a bias for action; team player who can inspire others to greatness

Role: Research Associate Position Description Research • Understanding the requirement of the client and creating a long list of the target organizations. • Mapping of various organizations and determining designations/ organization structures with accuracy. • Creatively network with people to get insight into organizational changes and developments to augment the database. • Track newspapers/ websites for developments in Financial Services (Private Equity Investments, Investment Banking Deals etc..) and related sectors. Delivery / Execution • Carry out widespread research to find suitable candidates for on-going positions. • Network extensively to gather meaningful data on the trends in the industry, challenges in the sector etc. in order to tap into the right area for sourcing. • Assist the team in managing Candidate – Client expectations. • Facilitate seamless Candidate – Client communication viz, interview scheduling. • Assist the team in handling the entire life cycle and thereby ensure smooth closure of the position. Report – Writing, Presentation & Database Management • Create mapping report basis the research done for various positions. • Report writing for on-going mandates – Long Lists, Candidate Evaluation, Comparative Analysis etc. • Update internal databank on real time basis. Desired Skills and Experience • Headhunting • Mapping • Cold Calling • Online Research • Professional Networking

Role: Research Associate Position Description Research • Understanding the requirement of the client and creating a long list of the target organizations. • Mapping of various organizations and determining designations/ organization structures with accuracy. • Creatively network with people to get insight into organizational changes and developments to augment the database. • Track newspapers/ websites for developments in Financial Services (Private Equity Investments, Investment Banking Deals etc..) and related sectors. Delivery / Execution • Carry out widespread research to find suitable candidates for on-going positions. • Network extensively to gather meaningful data on the trends in the industry, challenges in the sector etc. in order to tap into the right area for sourcing. • Assist the team in managing Candidate – Client expectations. • Facilitate seamless Candidate – Client communication viz, interview scheduling. • Assist the team in handling the entire life cycle and thereby ensure smooth closure of the position. Report – Writing, Presentation & Database Management • Create mapping report basis the research done for various positions. • Report writing for on-going mandates – Long Lists, Candidate Evaluation, Comparative Analysis etc. • Update internal databank on real time basis. Desired Skills and Experience • Headhunting • Mapping • Cold Calling • Online Research • Professional Networking

The purpose of this job is to manage the CRM for the business. Build client relationships, deal with customer queries, confirm customer orders, convert repeat orders. The person will be liasing with the accounts team and COO directly. We are looking for someone to also help provide efficiency in the system. Key Responsibilities: a) Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. b) Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. c) Process orders, forms and applications.Follow up to ensure that appropriate actions were taken on customers' requests. d) Refer unresolved customer grievances or special requests to designated departments for further investigation e) Maintain Customer Database and data management f) Ensure operational assistance by supervising order packaging g) Dealing with third-party platforms to ensure stock levels are maintained h) Manage whatsapp queries and process orders i) Daily, Weekly and Monthly Reporting Required Qualifications Education Qualifications: Basic – Class XII School Leaving Certificate and secretarial diploma. Preferred – a graduate degree in any discipline or diploma in business studies Experience: • Minimum of 1-2 years work experience in a customer service role • Highly competent in Microsoft Office i.e., Word, Excel • Typing speed and accuracy ie. typing minimum 60-70 wpm • Previous customer care experience • Able to use emails and whatsapp and communicate • Ability to communicate in Hindi and English

Required Skill Set: ï‚· Worked as a Market Research Manager / equivalent with a proven track record of working on large global / local primary qualitative and quantitative research projects ï‚· Relevant coursework and 3+ years of related experience ï‚· Experience in a client-side research role or in business consulting (mandatory) ï‚· Working knowledge of statistical tools like SPSS, Minitab (mandatory) ï‚· Solid Knowledge of Qualitative and Quantitative Research Analysis, Questionnaire Development & Design ï‚· Excellent communication skills ï‚· Experience / practice in market research and analytics with hands on experience in Research Design ï‚· Extensive working knowledge in Research Planning, Sampling Design, Questionnaire Construction, Market Research Program Managem ent and Client Servicing ï‚· Understanding of leveraging different internal and external sources of customer data ï‚· Ability to Identify important insights and use them as the basis for compelling, actionable recommendations ï‚· Ability to manage self effectively; solve most problems independently and ask for help early when needed ï‚· Manage the research process, including selecting, briefing and managing research vendors ï‚· The passion for understanding the customer and driving improved customer experiences so that the business benefits ï‚· Willingness to adapt to areas of work such as social media analytics, digital marketing analytics & advanced analytics Role Description/ Responsibilities: Overview of role: We do online primary custom research and social media analytics for digital clients. The role would involve executing custom research projects for our digital clients, which would involve understanding of quantitative and qualitative research methodologies, questionnaire design, sampling, data quality monitoring, data analysis, social media analytics and report preparation.