We are looking for Customer success Manager who is a champion not only in customer support but also account management and business development with a minimum of 3+ years ex. Key Responsibilities: - Develop and execute a 360 degree customer success strategy to promote customer loyalty and retention - Build a framework and establish customer support practices, including live customer support and knowledgebase - Be the product champion, and get involved in all aspects of the development lifecycle to keep updated on the latest features and enhancements introduced - Think from the customer's point of view and identify areas of improvement from the product and support perspectives, including enhancements, bugs, tips and tricks - Develop strong customer relations and be the go-to person for the customer Work closely with the Growth and Marketing teams to feed insights, learnings and voice of the customer Note: Customer service is a small subset of Customer Success. We need a champion who proactively manages all customers, ensures their activation and ultimately tie it to increase revenue/customer (This is a key mindset) Skills: - Strong interpersonal skills, both verbal and written - Technical aptitude and ability to learn software programs - Problem-solving skills and ability to identify tricks to help customers - Experience working with core teams within an organisation - development, testing, marketing - Data-driven and analytical thinking Important note for applicants - while applying, please add a cover letter, detailing your understanding of day to day tasks for a Customer Success Manager and your past experience that makes you a good fit for this.
If hired, what you would do at numberz:- Mapping potential clients and scheduling meetings with them Proven experience in dealing with senior Finance executives in the companies. Plan weekly- sales- cycle and meet prospective clients on a daily basis- Preparing client and market mapping reports for his business segment Responsible for timely invoicing and collection of payment from the clients Media Tracking to generate prospects Preparing- sales- and- sales- related reports including daily call reports, weekly reports,- sales- projection report, monthly- sales- plan etc. Plan and budget revenue generation for the week and month Maintain strong relationships with clients in his/her portfolio and churn more business from the listed accounts Who should join us:- 5-10 years Alliances/business development experience ideally within the IT, Payments, Fintech start-up Proven experience working with medium and large organisations with their Finance Teams Solid understanding of the end-to- end account management/sales- process- Outstanding verbal, written and presentation skills- Ability to assess client requirements Previous experience in Solution Selling is an added bonus
Key Responsibility Areas:Drafting Quotation plans as per client requirement for Digital Marketing, SEO and Social Media Marketing Services, Apps and Website Services. Building new client list in ‘Travel Industry Sector’ and ‘Metal Industry Sector’. Maintaining existing client relationship and up-selling services. Getting timely payments and building trust. Bid on online websites like Freelancer, UrbanClap, Upwork and win completely unknown local and foreign clients. Managing 1-person under you to manage trivial tasks (After 4-months of working here). Key Attributes Ability to Sell and gain trust. Hard working Attitude. Ability to think creatively. Ability to work on Excel sheets. Result-Driven approach.
• P&L responsibility of the digital agency business. • Recruiting, Account management, Client servicing, Heading day to day operations, Business Development & reporting to the management. • Spearheading the Digital vertical & looking at long term business visions & goals with the management. • Create and maintain strong industry relations with existing clients. • Grow the business by identifying potential clients and leading the business development portfolio. • Defining a comprehensive growth strategy for the business and strengthening the key verticals of the business. (Social Media Marketing, Digital Marketing, SEO, SEM, etc.) • Setting high standards of client servicing in terms of ROI and turn-around time. • Set processes and practices in place to define business verticals. • Leveraging existing clients / brands to further business objectives. • Monitor effective benchmarks for measuring the impact of social media programs, and analyze, review, and report on effectiveness of campaigns in an effort to maximize results. • Monitor trends in social media tools, trends and applications. • Encouraging adoption of relevant social media techniques into the corporate culture and into all of the company's services. • Research on industry & competitor trends to apply best practices to client portfolio. • Understanding client goals/objectives and their entire digital marketing needs including Search Engine Marketing (SEM), Social Media, Display Advertising. Email Marketing, Affiliate Marketing & more. • Work jointly with internal team to drive campaign strategy & development • Identify growth opportunities from existing client portfolio and drive revenue by creative up-selling and cross-selling initiatives. • 5+ years of experience in a business development / client servicing role , selling core digital advertising solutions. • Strong understanding of social media, digital marketing and digital activations. • Understanding of SEM- Google Adwords, SEO, Google Analytics, Display Advertising, Email Marketing, Affiliate Marketing, Social Media Marketing. • Great communication, presentation skills and client servicing skills. • Excellent time management and organizational skills. • Proactive and a self-starter.
Overview: Paper Plane Tales is a start-up digital marketing consultancy, founded in 2016. We work with growing brands across various sectors to provide end-to end digital marketing solutions. We curate talent from across the boundless digital landscape to provide quality services in Content, Design, Branding, Strategy, Social Media, Website Development and more. The job of the Associate – Account Management will be to manage our long-term accounts and hold client relationships. This is a broad role encapsulating brand strategy, client relationships, business development, social media marketing and project management. Summary of the Role: The candidate will be responsible for managing the accounts of our existing brands, maintaining and building upon relationships with the clients as well as our collaborators (which include freelancers, agencies and industry professionals). S/he plays a key role in helping brands grow in the digital space, by planning effective strategies and ensuring company processes that are followed. If you have strong communication and organisational skills, apply now! Qualifications Required: ● Strong command over English ● Ability to manage multiple accounts/projects ● Ability to manage and build our network of collaborators ● Reporting and analytical skills ● Ability to strategize and manage social media accounts ● An eye for visual design ● Strong attention to detail ● Proficiency in Microsoft Word, Excel and PowerPoint Education and Expertise Required: ● Graduate/Post-graduate in relevant fields (marketing, business, advertising, communications) ● 0 – 1.5 years of work experience (preferred)
Need an executive assistant urgently graduation from any field good written and oral communication
The Pre-Sales Manager will do Research, Identify Prospects Globally. Segment the prospects as per the Solutions the company is providing. Extensive networking through linkedin and identifying Decision Makers in each company. Reach out to the Executives through Digital Channels. Fix Appointment for Sales Team Manage Request for Proposals Maintain Relationship and pitch more solutions
You have the best customer management and business consultancy skills around; are passionate about engaging your customers and you have impeccable relationship skills. Your job would be to upsell and increase share of wallet at existing clients. If this is you, we would love your help in taking care of our clients.
working in challenging environment with smart people who are working smart and innovative product.
At Zepo, we’re looking for a highly-motivated startup-savvy Finance Executive who want to make a career in finance, enjoy handling accounts & playing with numbers. This role requires you to have a lot of attention to detail, confidentiality and thoroughness. Working for Zepo is defined by constantly being on your tip-toes and outdoing your own self every single time. If you are smart, driven and determined to make a difference, Life at Zepo is something that you will love. We guess Reid Hoffman said it best, "Startups are like jumping down a cliff and building a plane on your way down." YOUR RESPONSIBILITY: The Job role will be majorly revolving around these 4 important tasks: 1. Accounting ● Day to day admin and accounting tasks ● Manage Payments via Cheque, NEFT, RTGS ● Handling Cash Flow Statements ● Maintaining Bank Pass Books ● Handling TDS & GST Compliance ● Produce month-to-month reports. ● Advice the management on how to handle finances better ● Work constantly towards minimizing costs. ● MIS reporting 2. Company Secretarial Work ● Coordination with CS of the company to meet the Statutory compliances 3. Finance Management ● Coordination with the Company CA & CS ● Bank Reconciliation ● Manage daily expenses/voucher of office staff ● Handle Payroll of staff ● Invoice Processing and Maintenance ● Monitor company accounts to ensure payments to be up to date. ● Client file & ledger maintenance. Desired Skills and Experience What are we looking for in you - with regards to skill ● Minimum 1 years of experience handling accounts ● Some knowledge about filing I.T Returns & Service-tax returns ● Knowledge of BRS. ● High proficiency in Excel ● Knowledge of E-Filing & E-Accounting. ● Good Knowledge of Accounting & Statutory Forms ● Basic knowledge of Statutory Audit. What we are looking for in you - as a person ● Attention to detail, confidentiality and thoroughness ● Ability to establish priorities & work independently ● Motivated & self-starter - you are entering a startup ● Ability to accurately identify the key elements of data or a problem, understand the problem & generate appropriate solutions ● Ability to quickly absorb and analyze large amounts of information ● Highly organized as well as flexible Most importantly, you should be diligent, enthusiastic & passionate about a career in Finance! It would be good & preferred if ● You have worked under a CA or a Bcom graduate with 1 year of experience or just passed your CA exams. ● You have some prior work experience as an accounts executive in any web-development company or a software company ● Being a qualified CA in not mandatory, however a graduation or post graduation with finance as a major is a must P.S. ● Location is Mumbai. ● Read this to know more on what it is like working at Zepo - http://www.zepo.in/career.html
We are the largest AV integrator in India doing large and complex solutions for MNC clients in Pan india.