Your responsibilities:
- Efficiently managing the client's portfolio and ensuring excellent customer service through the accurate and timely delivery of service and campaigns to the client as per the requirement.
- Build digital marketing roadmap & proposals for clients which include social media, influencer, PR & performance marketing campaigns.
- Participating in and Leading brainstorms for New business opportunities
- Total client satisfaction, and for ensuring that regular reviews are conducted with the client
- Maintaining high levels of engagement for all your clients through the team.
- Should be able to establish trust with both external and internal stakeholders and be the primary point of contact for all the matters concerning the client.
- Support senior management on crisis management issues, if required
- Stay current on social media channels, trends and analytical tools
- Incorporate digital and social strategies into Integrated Communications programs to support client objectives and work with digital innovations group to develop and execute digital strategies
- Manage and train the rest of the team
- Measure ROI and KPIs
- Prepare and manage the digital marketing budget for clients
- Motivate digital marketing team to achieve goals
- Collaborate and coordinate with internal functional teams to create marketing/ campaign plans
- Monitor competition and provide suggestions for improvement
- Keep up-to-date with our audience’s preferences and proactively suggest new campaigns
- Map out how digital assets will be optimized for business results
- Adhere to processes and systems
- Present to Senior Management
Skill sets/Experience we require:
- Minimum 5-8 years of experience in Digital Marketing
- Good knowledge of all different digital marketing channels
- A self-starting attitude and an open outlook
- Resilience under pressure and against deadlines
- Critical thinker and problem-solving skills
- Good time-management skills
- Well versed with MS Office
- Excellent written and verbal communication skills
- Strong presentation skills
- Strong analytical and project management skills
- Team player; Skills in managing people, projects and resources
- Agency experience is mandatory
Pedigree:
• Bachelors’ degree in Advertising, Marketing, Communication Science or equivalent

Similar jobs

● You need to be excited about the problem that we are trying to solve
● 4+ years of experience building applications in Native Android
(JAVA/Kotlin)
● Build pixel-perfect, buttery smooth UIs across both mobile platforms.
● Strong Js fundamentals - You should be able to contribute partially to
our existing React Native development as well
● Ability to give clarity and communicate well with the team, including
Product, Backend and Dev-Ops (if and when needed)
● Ability to use profiling tools well, getting to root causes of bugs fast
● Ability to pick and work on adjacent technologies if and when
required (Eg: If the best performance monitoring solution needs a
basic firebase setup, that should not be a blocker for you to go ahead
and do so)
● Maintain code and write automated tests to ensure the product is of
the highest quality.
● Reach out to the open-source community to encourage and help
implement mission-critical software fixes
● You need to be comfortable working in a remote environment (Good
internet connection and availability on phone is needed)
● Deep understanding of android architecture
● Understanding of inter app communication
● System design thinking
Good to have:
● Experience with React Native or similar Hybrid Frameworks
● Experience in Test Driven Development
● Ability to tell Product what creates better User Experience, ability to
tell backend what API responses will help the user get a faster load
time
● Inquisitiveness to understand the system as a whole, and not only be
stuck to your domain of expertise (Eg: Asking questions like why does
this particular response take so much time as compared to others,
and brainstorming with the backend engineer on how to improve on
it)
Perks:
● Competitive Salary
● Health insurance for you and your family
● Work timings - You are the master of your time. However, with great
freedom comes great responsibility. If you have committed
something to the team, we expect that you will give it your best to
make sure that commitment is done and is done on time
● Leave policy - Take a leave whenever for whatever reason you want.
No questions asked!
● Work remotely
As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.
● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.
What are we looking for?
Attitude
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics
What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future
What you can expect in the next 12 months
Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.
Within 3 months
- You should be able to manage the portfolio assigned with some
dependencies on your peers.
- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.
Within 6 months
- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.
Within 12 months
- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.


- B.E in computer science or related fields.
- Hand-on development experience with web & database technologies (MS SQL).
- Excellent programming & communication skills Strong problem solving, judgmental, and decision-making skills.
- Ability to work at the tactical and strategic levels of IT initiatives.
- Impressive hands-on experience in .Net technologies. Impressive hands-on experience and knowledge with C#, SQL, JSON, XML, Win Forms & MVC, Angular, JavaScript, jQuery , HTML/CSS.
- Self-Motivated, flexible & Innovative.

Our client is looking for a dynamic & passionate Engineering Director who can lead
the tech-stack and drive teams with great leadership qualities.
Here is the JD for Director Engineering -
Responsibilities:
Completely responsible for product delivery, development process, and engineering
team performance. Provide overall direction to the engineering team.
Create a top-performing engineering team culture with high levels of team engagement
and satisfaction.
Work with the leadership team and product leaders to define engineering roadmaps and
solve business problems.
Drive engineering efforts to deliver releases with high quality and on time.
Communicate cross-functionally, hold your command in technical discussion, and have
strategic influence.
Work with the Talent Acquisition team to hire top talent, manage their performance,
and successfully mentor them to grow professionally.
Minimum Qualifications:
Hands-on technical expertise and management experience.
8+ years of people management experience.
Demonstrated experience to recruit and manage technical teams, including team
performance management.
Must have relevant experience in designing, building, maintaining, and extending large
scale production systems.
Have deep expertise in React.js, Node JS and MongoDB.
Strong software engineering skills and best practices including experience with a
modern agile development and deployment workflow.
Proven leadership skills; courage to challenge with candor, motivate and inspire teams.
Strong interpersonal and communication skills, for both technical and non-technical
audiences.
Bachelor’s Degree in Computer Science, Software Engineering, or related field.
• Should be from OEM background.
• Experience should be 2-3 years
• Should be good in communication (English and Hindi) Skill Sets- Consulting and farming of Enterprise clients.
Responsibilities:
• Attending the Business requirement call with the client key stakeholders.
• Define project scope, document requirements as per the client needs and expectations.
• Get the requirements Sign-Off from the client before starting the implementation.
• Gathering the data & entered the same for Record to Report session.
• Presenting the Record to Report session to client.
• Successfully resolve client questions; Research and troubleshoot issues; Report findings and propose solutions to Product Management team to resolve issues;
• Identify impact to other project implementations and closely work with the Sales and Product Management teams to identify options and recommendations.
• Educate the users concerning best practices of working.
• Data migration.
• Testing of ERP.
• Post Go Live Support and Handover.
• Presenting the other session Case to resolution, marketing to ROI
• Form customization
• Workflow design
• Preparation of any Process document required by client.

Job Description :
We are looking for a Backend Developer to join our Software Development team in Gurgaon.
At Zunpulse, you can expect to design flexible and scalable solutions and work on complex
challenges by utilizing skills in data structures, algorithms, and object-oriented programming. You
will be part of the team that develops state-of-the-art products which aim at helping millions of
customers.
Job Description
- Must have worked on Spring, Spring boot framework
- Strong Java developer skills
- Should have strong knowledge of Data Structures and Algorithms
- Should be well versed with Agile Development methodologies
- Prior experience in handling backend
- Should have strong debugging and communication skill
- Microservices experience would be a plus
- Built backend for Android, iOS applications in past
- Well versed with AWS deployments
- Excellent problem-solving skills
- Experience in SQL or Mongo Database
- Perform UI tests to optimize performance
- Write clean reusable code
Essential Qualification
• Bachelor’s degree in Computer Science/ Electronics or equivalent.
• Graduated in 2020/21 having 1-2 years of industrial experience
Skill-set
Spring boot, Java, Flask, Python, Data Structures, Algorithms, Basic knowledge of AWS/GCP
What we offer
● Growth-oriented culture
● Limitless learning opportunities by working with cutting edge tech stacks and with a
diverse and talented team
● Excellent compensation with competitive benefits
● Flexible work environment
● A chance to make an impact on our business strategy using your work
About zunpulse:
Zunpulse is India's leading smart electricity brand. Backed by Godrej, we are a 150+ member
engineering team led by co-founders from IIT Kharagpur, IIT Delhi & IIT Kanpur. We have developed
the largest range of IoT and AI-enabled smart home products with one single offering in mind
#phonesekarocontrol. Founded in June 2016, we have impacted 1,00,000 + homes to date.
Customers are looking for comfort, convenience, and security, all of which zunpulse provides with a
single app, to provide it all with a hyper-personalized experience. With the zunpulse app, the team is
creating a new way for the customers to manage their lives while keeping them cool, fun, and trendy.
With an all-around IoT tech solution, zunpulse is set to create a future smart home suite that can
transform how you live and interact with your home.
To know more about us refer:
https://www.zunpulse.com/
Founded in 2014 and headquartered in Gurgaon, our client makes the latest personal technology accessories available and affordable.
They have been listed as best selling brand on Amazon and Flipkart for four years in a row and in 2019, they were the biggest Indian seller of wireless earphones in the country. Also, among the top 5 brands selling wireless earphones in India, they were the only Indian brand.
As a After Sales Service Head, you will be responsible for customer service operations and strategic planning for providing product after-sales services to guarantee that established targets are reached.
What you will do:
- Preparing and managing the annual operating budget of the after-sales department
- Developing and optimizing support and service processes, tools, and systems
- Monitoring vendor/supplier contract details to notify of pending expiration and helping process renewal
- Directing and coordinating the customer service operation appropriately with set customer service standards
- Creating and implementing strategies to limit product returns that exceed a predetermined threshold
- Working with sales department heads to improve product sales success through effective post-sale planning
- Evaluating MFR/FFR and working on a product life cycle strategy with the product and sales teams
- Training, motivating, and leading after-sales teams to meet specified goals and targets while increasing productivity
- Maintaining a top quality repair service and reducing returns
- B2B and B2C return handling with A/B/C/D category product categorization
- Verifying and following up on orders for spare parts based on an analysis of product repair possibilities to assure a ready supply
- Overseeing all post-sales services to ensure customer satisfaction
- Maintaining an up-to-date knowledge of job operations by conducting research and making recommendations
- Ensuring that the customer data of the after-sales department are up to date and easily accessible
- Providing periodic reports to management on all after sales activities
Desired Candidate Profile
What you need to have:- B.E/B.Tech and/or MBA
- Relevant experience of 7-10 years
- Understanding of customer needs and making appropriate proposals

-A responsible and passionate professional who has will power to drive the product goals and ensure the outcomes expected from the team.
- He / She should have a strong desire and eagerness to learn new and emerging technologies.
- Skills Required :
- Python/Node JS/Django Rest Framework,
- Database Structure
-Cloud-Ops - AWS / Azure
Roles & responsibilities :-
- Developer responsibilities include writing and testing code, debugging programs
- Design and implementation of REST API
- Build, release, and manage the configuration of all production systems
- Manage a continuous integration and deployment methodology for server-based technologies
- Identify customer problems and create functional prototypes offering a solution
If you are willing to take up challenges and contribute in developing world class products, - this is the place for you.
About FarmMobi :
A trusted enterprise software product company in AgTech space started with a mission to revolutionize the Global agriculture sector.
We operate on software as a service model (SASS) and cater to the needs of global customers in the field of Agriculture.
The idea is to use emerging technologies like Mobility, IOT, Drones, Satellite imagery, Blockchain etc. to digitally transform the agriculture landscape.


We are looking for passionate engineers and developers who are excited to be part of this mission and wanting to prove themselves and ready to take up the challenge to enhance the social world experience.
Responsibilities :
⦁ Develop our mobile app using Google's Flutter development framework with modular approach and clean code.
⦁ Write efficient Dart code.
⦁ Integrate API.
⦁ Brainstorm the ideas about new features with the team.
⦁ Closely work with the team to bring out cutting edge mobile experience.
⦁ Maintain source code using Git.
⦁ Focus on understanding customers' requirements and translating those needs from product specifications into functional, production-ready code.
Requirements :
⦁ Deep knowledge and Experience in Flutter and Dart (At Least an year).
⦁ Experience building and deploying a moderately complex Flutter app.
⦁ Knowledge of State Management Patterns(Bloc or Provider).
⦁ Familiarity with Design systems.
⦁ Familiarity with RESTful APIs.
⦁ Knowledge of modern authorization mechanisms.
⦁ Strong understanding of Dart, its quirks, and workarounds.
⦁ Good understanding of asynchronous request handling and partial page updates.
⦁ Knowledge of advanced Flutter Concepts like factory constructor, spread operators.
⦁ Proficient understanding of cross-platform compatibility.
⦁ Proficient understanding of code versioning tools such as Git.
⦁ Good understanding of UI rendering behavior and performance.
⦁ Experience in creating animations in Flutter.
⦁ Knowledge of Location Services, Maps, and other common Android/IOS libraries.
Good to have:
⦁ Experience of programming in Android and iOS is a big plus.
⦁ Experience in publishing Flutter apps on the Play Store and Apple App Store is a plus.
⦁ Data Modelling and Knowledge of Domain Driven Design is good to have.
Are you ready for the challenge?
Let's grow together!

