Inventory Coordinator

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are:

The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.

Essential Functions:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture
• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
• Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
• Being able to interpret data that translates into action to improve the team.
• Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
• Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; analyzing information and applications
• Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
• Responsible for providing employees with technical resources; providing technical advice; resolving problems; disseminating advisories, warnings, and new techniques
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
• Act as an escalation point for high severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions. 
• Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration
• Be readily available with cameras on throughout the shift to assist customers and team members via Zoom

Experience/Education/Certifications Required:

• Associate's/ Bachelor's degree or equivalent experience
• 4+ Years in management 
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+ 
• Project management skills 
• Leading a results driven team 
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you 
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills

Language Skills Required Vs. Preferred:

• Fluent in English.
• Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Building a first-of-its-kind, lifestyle health product for Women in India. We believe that the future of health and fitness is digital, and women will drive the digital fitness revolution in India. Existing digital health and fitness products are highly transactional and we see a huge opportunity to build a truly aspirational product that will inspire and empower millions of women to lead healthier lives. If you are passionate about building a product that blends together technology, content, and community, we would love to talk to you.

Looking for results-oriented Engineers. An ideal candidate for us would be a passionate builder of great products/frameworks and someone who would thrive in a fast-paced environment and enjoy the challenge of complex business contexts that are typically being defined in real-time. In this role, you will be responsible for building world-class technology products and platforms that are at the forefront of the technology revolution in the Indian healthcare ecosystem. You are someone who insists on the highest standards for quality, maintainability, and performance. You will be working in a fast-paced and agile work environment delivering quality solutions that have an immediate business impact.

Responsibilities

• Own the end-to-end development and launch of features on the our App
• Participate in scoping, planning discussions with the designers, PMs, and Leads
• Conceptualize and develop prototypes quickly
• Develop and own launch plans to completion
• Identify opportunities and implement solutions to improve the performance and the architecture of our App
• We will depend on this person to set-up/improve the code quality, tracking, and App architecture and this person needs to have extensively worked on React + Android/iOS

Required Skills

• Min. 3 years of Full-time work experience (College projects, Internships are not a part of this)
• Hands-on experience with React Native
• Deep expertise of either iOS or Android platform and ecosystems
• Deep understanding of your tools: Languages, frameworks, systems.
• Experience with abstracting requirements into frameworks.
• Has worked with the react ecosystem for eg, redux, react-query, react-router etc.
• At least 2 years of experience working in a consumer tech set-up (ecommerce, D2C)
• Work with Rest APIs

Good-to-have Skills

• Experience with video streaming and Real Time Communication technologies.

Provide 24X7X365 NOC Support for Voice related issues

·       SMSC, SMPP, HTTP, HTTPS, SIGTRAN, SS7 experience

·       Knowledge and relevant experience on VPN and messaging nodes (SMSC, Bulk SMS, SMSR, SMS HUB)

·       Manage day to day operations of SMPP SS7 SMS NOC Customer/Vendor/Route/Rate Configuration Management, Trace Capturing & Troubleshooting

·       New clients interconnect and interconnection testing

·       Monitoring of all alarms/alerts/Performance from system and System health checklist for various nodes

·       Monitoring €“ Disk Space, log files, Dumps/logs purging, application up-time

·       Capacity management and reporting in case of possible breach of capacity

·       Answer customer emails/calls and provide timely & high level of service

·       Use a variety of tools (Ethereal/Wireshark, ping, traceroute, browser, etc.) to quickly verify reported events Head to Head testing/configuration with clients

·       Management reporting as per requirement Maintain a good understanding of all NOC processes and implement them appropriately

Skills

●      Telecom industry experience will be an added advantage.

●      Understanding of all selection methods and techniques

●      Average communicator

●      Well-organized

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Desired Candidate Profile

Postgress developer cum database architect

5-7 years experience

Knowledge and experience, specifically PostGre

-           SQL

-           Query Optimization / Optimization strategies (in PostGre)

-           AWS - RDS Relational Databse Service

-           Optional: AWS – RDS API / PostGre API

• 4+ years of professional development experience in an agile software engineering role
• Strong development skills in Java or Groovy
• Experience with Jenkins, bamboo and CI/CD environments
• Familiarity with Guice or similar dependency injection frameworks
• Familiarity with relational database technology
• Familiarity with document store database technology such as ElasticSearch or Cassandra
• Experience with design and testing of RESTful APIs
• Familiarity with cross platform development on Linux, OSX and Windows
• Strong understanding of Git version control system
• Knowledge of JavaScript (Node.js)
• Familiarity with Amazon Web Services (AWS)
• Familiarity with Docker / Kubernetes
• Experience with continuous integration and build systems such as Jenkins or Bamboo
• Experience with Jira or other project management, issue-tracking or bug-tracking tools
• Should have knowledge of RDBMS
• Familiarity with Node.js, Kotlin, Kafka, DynamoDB
• Previous experience with SaaS or cloud development, Micro-services

Overall Purpose of the Role:

We are looking for a self-motivated Unreal Engine developer who understands the value of working on unique applications and is extremely passionate about innovating and inventing/discovering new things. The candidate will be responsible for developing and maintaining our platform lineup. The key responsibilities of the job are:

• Perform full life-cycle software development
• (Requirements: analysis, Tech design, implementation, integration, testing, debugging, and support).
• Work directly with researchers and project stakeholders to ensure proper software design and delivery.
• Design and develop modular platforms.
• Stay updated on current trends in AR/VR/MR/XR.
• Writing reusable, testable, and efficient code in rapid timing.
• Writing unit tests for important logic and services.
• Implementation of security and data protection.

Credentials we are looking for:

• (Senior UE Developer) 5 years+ of experience with game development and at least 3 years of experience with Unreal Engine
• An entrepreneurial spirit that drives innovation within a target industry.

Skills essential to the role:

• High proficiency with Unreal Engine 4 Blueprints
• High-Level C++ skills within Unreal Engine 4 and outside.
• Extremely good problem-solving skills
• Networking, replication, and multiplayer integrations with VOIP services and video.
• Knowledge of the Google and Apple app store functionality and build processes.
• Core knowledge of how Unreal Engine 4 works internally
• Ability to modify API’s to get the desired result within Unreal Engine 4
• Ability to create and modify plugins within the Unreal Engine framework
• Understanding of fundamental design principles behind a scalable and modular application.

• Skills that will add value:
• AWS and Gamelift
• PHP, databases and Web Integrations
• Understanding of live streaming formats such RTMP. 
• Basic design skills and minimalist sensibilities. No major design skills required, but an understanding of what makes something look good.
• Basic cross-platform CG asset implementation skill
• Collaborative working using version control tools such as Git and project management applications.
• Low-level project planning and estimation skills.
• Strong leadership skills.
• A wicked sense of humor (you’ll need it).