Account Manager

Job Description:

 Contact Center – Process Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A3

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 1 years to 2 years, especially in Voice process.

Position – A4 (Senior Associate) – Multiple Positions

Experience – 3 to 5 Years

Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.

Salary Range – Max 3.25 LPA

Location – Kolkata

Notice Period – Immediate or Max 30 days

SPOC – Arnab Sarkar

Job Description:

  Contact Center – Senior Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A4

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 3 years to 5 years, especially in Voice process.

Hiring: AI Agent Builder (Marketing / Sales Automation)

🎯 Interview Mode: Virtual

Key Responsibilities

• Build AI-powered agents and automation workflows for Sales & Marketing use cases
• Develop Agentic AI solutions using LangGraph, CrewAI, AutoGen, etc.
• Build RAG pipelines with vector databases
• Integrate LLM solutions with CRM and enterprise tools
• Design production-grade AI workflows with observability and guardrails
• Collaborate with GTM, Product, and Engineering teams

Required Skills

• Strong Python & backend development experience
• Hands-on with Agentic AI, RAG, Prompt Engineering
• Experience with LangGraph / CrewAI / AutoGen
• API integrations and workflow automation
• Experience with vector DBs: Pinecone, ChromaDB, Weaviate, pgvector
• Cloud exposure: AWS / Azure / GCP
• Experience with n8n / Zapier is preferred
• CRM integrations: Salesforce / HubSpot / RevOps tools

Preferred Experience

• Lead scoring & campaign automation
• CRM workflow automation
• Sales outreach & pipeline enrichment
• AI-based content generation
• Revenue/Growth automation

Looking For

• Strong hands-on implementation experience
• Production deployment exposure
• End-to-end AI automation project experience
• Excellent communication skills
• Comfortable working in night shifts

Job Title: Quality Control Engineer Food / FMCG Industry

Location: Mehsana , Gujrat

Experience: 1–3 years

Qualification: B.Tech / M.Tech , Dairy Technology, Biotechnology, Microbiology, or related fields

Job Summary:

The Quality Control Engineer will be responsible for ensuring that all food and FMCG products meet established quality and safety standards. The role involves monitoring production processes, conducting inspections, analyzing samples, and implementing corrective actions to maintain product consistency, compliance, and customer satisfaction.

Key Responsibilities:

• Monitor and control quality parameters throughout the production process.
• Conduct routine inspections, sampling, and testing of raw materials, in-process, and finished goods.
• Ensure compliance with food safety regulations, FSSAI, HACCP, ISO, GMP, and other relevant standards.
• Develop, implement, and update quality control procedures and SOPs.
• Collaborate with production, R&D, and supply chain teams to resolve quality issues.
• Conduct root cause analysis of product deviations, rejections, or customer complaints.
• Maintain proper documentation, inspection reports, and audit records.
• Coordinate with external agencies for certifications, audits, and regulatory inspections.
• Ensure proper hygiene, sanitation, and safety practices within production areas.
• Train and guide staff on quality awareness, food safety, and compliance practices.

Key Skills & Competencies:

• Strong knowledge of food safety regulations and quality standards (FSSAI, HACCP, GMP, ISO, BRC).
• Proficiency in quality control tools, statistical analysis, and lab testing methods.
• Analytical thinking with attention to detail.
• Problem-solving and root cause analysis skills.
• Good communication and coordination abilities.
• Ability to work under pressure and meet strict timelines.

Career Path:

This role offers growth into Senior Quality Engineer, Quality Manager, or QA/QC Head within the Food / FMCG industry.

Job Description:

We are seeking a skilled Shopify App Developer with experience in React/Remix and a strong foundation in HTML, CSS, JavaScript, and jQuery. The ideal candidate will be responsible for building and maintaining custom Shopify applications, enhancing user interfaces, and ensuring seamless e-commerce experiences for our clients. This role requires a strong understanding of Shopify’s ecosystem, combined with frontend development skills to deliver high-quality, scalable solutions.

Key Responsibilities:

• React Develop, test, and maintain custom Shopify apps to enhance store functionality.
• Collaborate with the design and product teams to implement responsive and user-friendly UI/UX features.
• Utilize React and Remix frameworks to build dynamic, interactive web applications.
• Write clean, modular, and scalable code using HTML, CSS, JavaScript, and jQuery.
• Integrate third-party APIs and manage data securely within Shopify.
• Optimize applications for speed and scalability across various devices and browsers.
• Stay updated on Shopify platform updates, best practices, and industry trends.
• Develop, test, and maintain custom Shopify apps to enhance store functionality.
• Collaborate with the design and product teams to implement responsive and user-friendly UI/UX features.
• Utilize React and Remix frameworks to build dynamic, interactive web applications.
• Write clean, modular, and scalable code using HTML, CSS, JavaScript, and jQuery.
• Integrate third-party APIs and manage data securely within Shopify.
• Optimize applications for speed and scalability across various devices and browsers.
• Stay updated on Shopify platform updates, best practices, and industry trends.

Job Title: Big Data Engineer (Java Spark Developer – JAVA SPARK EXP IS MUST)

Location: Chennai, Hyderabad, Pune, Bangalore (Bengaluru) / NCR Delhi

Client: Premium Tier 1 Company

Payroll: Direct Client

Employment Type: Full time / Perm

Experience: 7+ years

Job Description:

We are looking for a skilled Big Data Engineers using Java Spark with 7+ years of experience in Big Data / legacy platforms, who can join immediately. Desired candidate should have design, development and optimization of real-time & batch data pipelines experience in Big Data environment at an enterprise scale applications. You will work on building scalable and high-performance data processing solutions, integrating real-time data streams, and building a reliable Data platforms. Strong troubleshooting, performance tuning, and collaboration skills are key for this role.

Key Responsibilities:

·      Develop data pipelines using Java Spark and Kafka.

·      Optimize and maintain real-time data pipelines and messaging systems.

·      Collaborate with cross-functional teams to deliver scalable data solutions.

·      Troubleshoot and resolve issues in Java Spark and Kafka applications.

Qualifications:

·      Experience in Java Spark is must

·      Knowledge and hands-on experience using distributed computing, real-time data streaming, and big data technologies

·      Strong problem-solving and performance optimization skills

·      Looking for immediate joiners

If interested, please share your resume along with the following details

1)    Notice Period

2)    Current CTC

3)    Expected CTC

4)    Have Experience in Java Spark - Y / N (this is must)

5)    Any offers in hand

Thanks & Regards,

LION & ELEPHANTS CONSULTANCY PVT LTD TEAM

SINGAPORE | INDIA

            Responsible of Monitoring Team members’ daily activity

            Responsible for Manage the team, fix performance metrics and periodical performance review

            Responsible for Effectively handle employee grievances and communicate

            Excellent English communication skills- The ability to communicate effectively is a core skill required to be a successful recruiter.

            Responsible for handling IT requirements from US based clients.

            Responsible for full-cycle recruiting: interview, offer, negotiation and closed candidates for assigned requisitions.

            Sourcing from Job Portals (Monster, Dice, Career builder, Yahoo Hot Jobs), Making job postings on the Job Portal.

            Well versed about US Terms like W2, C2C, 1099, US Visas, etc.

            Responsible to work on Contract, Permanent & C2H (Contract to Hire) positions.

            Responsible for Coordinating fulfillment of other formalities such as background check, drug test etc. leading to joining post placement.

            Responsible for achieving a good conversion ratio of submittals into interview and placement.

            Responsible for Strategy Development process which includes understanding client requirements & mapping the relevant targets.

            Must be having capability to work with a team or individually.

            Maintain close contact with candidates/Vendors/ recruiters/offshore team.

            Publish progress report to management every week.

            Updated about technologies of the Client requirements and knowledge of current IT trends.

Required Skill Set-

Project experience in any of the following - Data Management,

Database Development, Data Migration or Data Warehousing.

• Expertise in SQL, PL/SQL.

Role and Responsibilities -

• Work on a complex data management program for multi-billion dollar

customer

• Work on customer projects related to data migration, data

integration

•No Troubleshooting

• Execution of data pipelines, perform QA, project documentation for

project deliverables

• Perform data profiling, data cleansing, data analysis for migration

data

• Participate and contribute in project meeting

• Experience in data manipulation using Python preferred

• Proficient in using Excel, PowerPoint

 -Perform other tasks as per project requirements.

Responsibilities •Deliver leadership to the highest possible standards on all loyalty/CRM related activity to the account: both thought and execution leadership is sought. •Manage all financial matters regarding the account, including deliverables within budgets and revenue targets. Ensure all matters related to collections are conducted in a timely manner. •Maximize revenue potential for the organization through the client partnership. Grow the services and offerings that the organization provides to the client •Using the organization resources and other sources, bring further elements to the loyalty program that would help the client fulfill its objectives •Liaise directly with the client, including when required with the senior management •Convey progress on the account including presenting to the client periodically on achievements and growth. •Build case studies that can be used both with the client and within the organisation to demonstrate the effects of loyalty and working with the organization