Account Manager

Company: Edunext Technologies Pvt Ltd

Location: Noida (On-site)

Internship Duration: 3 Months

Stipend: ₹5,000 per month

Gender Preference: Male candidates only

Job Description: Edunext Technologies Pvt Ltd is looking for dynamic and motivated HR Interns to join our team. This is an excellent opportunity for individuals who are looking to gain hands-on experience in human resources and recruitment. Key Responsibilities: • Assist in end-to-end recruitment, including sourcing, screening, and scheduling interviews. • Maintain and update HR databases and employee records. • Assist in onboarding and documentation of new hires. • Support the HR team in day-to-day operations and administrative tasks. • Coordinate employee engagement activities.

Requirements: • Bachelor's degree (pursuing/completed) in HR, Business Administration, or a related field. • Strong communication and interpersonal skills. • Basic knowledge of MS Office (Excel, Word, PowerPoint). • Ability to multitask and work in a fast-paced environment. • Immediate joiners preferred.

We are pleased to inform you that we have multiple job openings available exclusively for local candidates from Morbi or nearby areas.

If you or anyone in your network residing in Morbi is actively seeking a job opportunity, we encourage you to apply or share this information further.

Location: Morbi

The End User Support (EUS) / IT Service Desk Team Leader role is like project manager of this entire project. He/She will be responsible for managing and supervising the entire end-user support operations, ensuring high-quality service delivery in accordance with the agreed Scope of Work (SoW) and defined SLAs.

1. Team Management & Supervision

o   Manage the daily operations of the End User Support Engineers, Helpdesk Coordinator, and Network Technician.

o   Allocate tasks, monitor performance, and ensure coverage across all shifts or locations (as applicable).

o   Review ticket queues, ensure timely response/resolution, and minimize escalations.

2. Service Delivery Oversight

o   Ensure all support services (incident, request, configuration) are delivered as per agreed Service Level Agreements (SLA).

o   Monitor open tickets and proactively address delays or recurring issues.

o   Take necessary action on recurring & repeat issue to fix the permanently.

o   Conduct regular service quality reviews and corrective action planning.

3. Technical Assistance & Escalation Support

o   Provide Level 2/3 technical support to the support team on hardware, software, AD, antivirus, networking, and IT asset management.

o   Guide the team in resolving complex issues and ensure user satisfaction.

o   Coordinate with internal IT teams and vendors for issue resolution, patching, installations, or upgrades.

4. IT Asset Management Control

o   Ensure all IT assets supported by the team (laptops, desktops, printers, attendance systems, conference devices, network items, CCTV) are:

o Properly tagged, recorded, and updated in the IT Asset Management Tool.

o Compliant with asset tracking and audit policies.

5. Process Implementation & Improvement

o   Implement and maintain Incident Management, Request Fulfillment, and Change Management processes in ManageEngine (ServiceDesk Plus) in coordination with IT and vendor teams.

o   Define workflows, categories, escalation paths, SLAs, and approval hierarchies as per ITIL best practices.

6. Software Licensing & Compliance

o   Ensure awareness of software licensing policies and usage.

o   Support the team in maintaining compliance with licensing limits and software audit readiness.

7. Team Motivation & Skill Development

o   Motivate the team and maintain high morale and work discipline.

o   Identify skill gaps and coordinate internal/external training to upskill the support team.

o   Promote a culture of continuous improvement, accountability, and customer satisfaction.

8. Reporting & Communication

o   Prepare and share daily, weekly & monthly reports on ticket trends, SLA compliance, asset updates, and team performance.

o   Conduct regular review meetings with internal IT stakeholders and vendor managers.

o   Act as the first point of contact for escalations from business users and management.

·                    Design, develop, and implement AI/ML models and algorithms.

·                    Focus on building Proof of Concept (POC) applications to demonstrate the feasibility and value of AI solutions.

·                    Write clean, efficient, and well-documented code.

·                    Collaborate with data engineers to ensure data quality and availability for model training and evaluation.

·                    Work closely with senior team members to understand project requirements and contribute to technical solutions.

·                    Troubleshoot and debug AI/ML models and applications.

·                    Stay up-to-date with the latest advancements in AI/ML.

·                    Utilize machine learning frameworks (e.g., TensorFlow, PyTorch, Scikit-learn) to develop and deploy models.

·                    Develop and deploy AI solutions on Google Cloud Platform (GCP).

·                    Implement data preprocessing and feature engineering techniques using libraries like Pandas and NumPy.

·                    Utilize Vertex AI for model training, deployment, and management.

·                    Integrate and leverage Google Gemini for specific AI functionalities.

Qualifications:

·                    Bachelor’s degree in computer science, Artificial Intelligence, or a related field.

·                    3+ years of experience in developing and implementing AI/ML models.

·                    Strong programming skills in Python.

·                    Experience with machine learning frameworks such as TensorFlow, PyTorch, or Scikit-learn.

·                    Good understanding of machine learning concepts and techniques.

·                    Ability to work independently and as part of a team.

·                    Strong problem-solving skills.

·                    Good communication skills.

·                    Experience with Google Cloud Platform (GCP) is preferred.

·                    Familiarity with Vertex AI is a plus.

Overview

adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.

Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.

Job Description

We are looking for a skilled and experienced Senior backend Developer specializing in FSE tools to join our team. In this role, you will be responsible for designing and implementing user interfaces that enhance our customer experience. Your contributions will play a critical role in driving the success of our projects by creating dynamic, intuitive, and responsive web applications.

Responsibilities:

Develop, maintain, and enhance web applications using front end tools to create seamless, user-friendly experiences.

Collaborate with cross-functional teams, including UX/UI designers, product managers, and backend developers, to deliver high-quality products.

Write clean, maintainable, and scalable code while adhering to best practices in frontend development.

Perform code reviews, optimize application performance, and debug issues for a smooth user experience.

Stay updated on the latest FSE features and web development trends to bring innovative ideas to the team.

Skills & Requirements

Java, Spring Framework / Spring Boot, APIs (e.g. REST, RESTful API), Unit testing (e.g JUnit, Mockito ), Build Tools (e.g. maven, gradle), CI/CD (e.g. Gitlab, GitHub, Jenkins, Bamboo, Azure DevOps), DEV Tools (e.g. Git, Atlassian Jira, Atlassian Confluence), Quality Tools (e.g. SonarQube, SonarCloud, Findbugs, PMD, OWASP checker, …), Spring Ecosystem (e.g. Spring Data, Spring REST, Spring MVC, Spring Batch, …), Java Commons (e.g. Apache Commons), Other APIs (e.g. SOAP, GraphQL, WebSocket, Server-Sent-Events / SSE, gRPC), API Documentation (e.g. OpenAPI, Swagger, …), Integration testing / E2E testing (e.g. Selenium, Testcontainers, Cucumber), Containerisation (e.g. Docker, Kubernetes / K18n), Cloud experience (e.g. AWS, Azure, GCP).Java Enterprise / Java EE (e.g. EJB, CDI, JPA, JSF, JAX-RS, JAX-WS, JMS), Other Java Frameworks (e.g. Quarkus), Messaging (e.g. Kafka, RabbitMQ, ActiveMQ, …), NoSQL DB (e.g. MongoDB, Neo4j), Performance testing (e.g. Gatling), Single-Sign-On (e.g. OAuth2, Open ID Connect, JWT, SAML), Monitoring, Logging & Tracing in the frontend application, Experience with Linux operating systems, Shell-Scripting.

Job Title: QA Automation Engineer

Location: Bangalore, Bannerghatta Road, GENZTECHPRO

Type: Full-Time

Experience: 2+ Years in QA Automation

About GENZTECHPRO:

At GENZTECHPRO, we are dedicated to delivering innovative technology solutions with an emphasis on quality, efficiency, and excellence. Located in the tech hub of Bannerghatta Road, Bangalore, we foster a collaborative and growth-oriented environment for talented individuals eager to make an impact in quality assurance and automation.

Job Summary:

We are seeking a skilled QA Automation Engineer with 2+ years of experience to join our quality assurance team. The ideal candidate will have hands-on experience in developing, maintaining, and optimizing automated testing frameworks. You will collaborate closely with developers, product managers, and manual QA to ensure our products meet the highest standards of quality.

Key Responsibilities:

• Test Automation Development: Design, implement, and maintain automated test scripts for web, mobile, and API platforms using tools like Selenium, Cypress, etc.
• Test Case Execution and Maintenance: Collaborate with the QA team to create, execute, and document test cases, ensuring high-quality test coverage.
• Defect Management: Identify, log, and manage defects found during testing, collaborating with the development team for resolution.
• Framework Optimization: Improve and optimize the test automation framework, focusing on efficiency, reliability, and scalability.
• Quality Metrics Tracking: Track and report on automation coverage, test execution times, and defect trends to measure the quality and stability of releases.
• Continuous Collaboration: Partner with cross-functional teams to understand requirements, validate new features, and ensure alignment with quality goals.

Skills & Qualifications:

• Education: Bachelor’s degree in Computer Science, Engineering, or a related field.
• Experience: 2+ years in QA automation with solid knowledge of software testing methodologies.
• Technical Skills:
• Proficiency with automation tools like Selenium, Cypress, or Appium.
• Familiarity with scripting languages (e.g., JavaScript, Python, or Java).
• Experience with API testing tools such as Postman or Rest Assured.
• Knowledge of CI/CD tools like Jenkins or GitLab CI/CD.
• Soft Skills:
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication skills for effective collaboration.
• Self-driven with a proactive approach to quality improvement.

Preferred Qualifications:

• Experience with cloud platforms (AWS, Azure) and containerization (Docker, Kubernetes).
• Knowledge of performance testing tools like JMeter or LoadRunner.
• Familiarity with Agile methodology and version control (Git).

We are looking for highly skilled candidates with experience in frontend programming and are comfortable in dealing with backend tools.

• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly-responsive user interface components using React concepts.
• Writing application interface codes using JavaScript following ReactJS workflows.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.

An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.

• 6 to 9 years of strong design and development experience in building massively large-scale distributed internet systems and products.
• Previous experience working as a React.js Developer.
• In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
• Strong experience using a client side MVC framework such as NodeJS, ReactJS, or Redux.
• Experience with user interface design.
• Knowledge of performance testing frameworks including Mocha and Jest.
• Experience with browser-based debugging and performance testing software.
• Experience in responsive design, cross browser compatibility, and website performance.
• Knowledge of frontend CSS frameworks like Bootstrap, Material UI, and preprocessors like SASS and LESS.
• Experience with handling Services, RESTful, APIs (NodeJS preferably).

You will be working with top-quality engineers who have built one of the best employee engagement SaaS platforms. You will be reporting to the Engineering Head and working closely with the Architect and other leads.

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact, and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at this Company

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

• Someone who understands the difference between a user journey and a user flow.
• Crazy about building value for the end-user.
• Knows the importance of spending more time talking to customers and less time talking to management.
• Realizes the majority of the job is to identify, define and solve the right problems, fast.
• Dreads feature requests and just does not want to build new features till absolutely necessary.
• Can sell the product to the end customer.

Roles and responsibilities

• Own product strategy and roadmap for one of the core initiatives of the company ecosystem.
• Continuously work with a dedicated set of analysts and user researchers to understand user needs better.
• Generate detailed PRDs for feature proposals.
• Have a strong sense of product design and work with the UX team to convert requirements to product interfaces.
• Work with developers to ensure timely and high-quality delivery of user value.
• Track features, once in production. Work continuously for their success or take the call to remove them from the product.

Job Requirements: