Account Manager

PluginLive Technologies-  a recruitment tech company is hiring for First Source

About the organization:

Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM  partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.

One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.

Role Name- Customer Service Trainee

Type- Apprenticeship

Qualification & Background: Graduate (Fresher/BPO Experienced)

Location: Bengaluru, Mumbai and Chennai

Stipend

Chennai- 13k  (Backend role- DATA)

Bangalore- 18k (Voice and Email Chat role)

Mumbai- 18k (Voice and Email Chat role)

Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.

Work Type- Rotational Shifts

Pls note- Cab services will be provided to all the employees working during night shifts.

Position Requirements

- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.

Essential Skills:

• Willingness to work in rotating shifts (including night shifts)- 5 days a week.
• Communicate effectively, both orally and in writing.
• Flexibility to meet business requirements and fluctuating workload
• Organize, prioritize, and schedule work assignments.
• Hardworking and Smart working attitude with openness to feedback
• Have acceptable typing speed of at least 20 WPM/90% Accuracy

Roles & Responsibilities 

This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.

• Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
• Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
• Grasp, comprehend & clear the training period with relevant tollgate scores.
• Attend all team briefing/meetings/coaching on a timely basis.
• Be knowledgeable of regular process changes provided.
• Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
• Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
• Adhere to Company Code of Conduct & policies laid by the HR
• Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
• Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
• On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
• Act as a team player and coordinate work respectfully with fellow members in co-ordination.
• Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
• Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
• Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
• Work closely with team leader by implementing the coaching aspects discussed for self and career development.

Eligibility Criteria:

1. Excellent Verbal and written communication

2. Willing to work 6 days a week (should be available on Saturdays & Sundays)

3. Willing to invest 3-4 Teaching hours every day

4. At least 1 year of English Teaching experience

5. Should have good Wi-Fi and a Laptop with Webcam

Job Overview:

We are looking for Tech Lead to join our Engineering team and lead all stages of the software product development life cycle. This will include analyzing system and user requirements, designing software flowcharts, writing clean Java code, troubleshooting bugs, and running tests to improve system functionality. If you are a person who has proficiency in Java technologies, good analytical skills, the ability to design software systems and anticipate issues, and frame remedial actions with excellent teamwork skills; We would like to speak to you

Responsibilities:

1. Design, develop, scale, and maintain backend services in Java
2. Collaborate with the engineering and product team to discuss project definitions and goals.
3. Work on individual priorities, deadlines, and deliverables.
4. Improve reliability, scalability, observability, and security of the backend systems.
5. Write simple, efficient, and maintainable code
6. Function well in a fast-paced, rapidly changing environment
7. Ensuring best coding standards and practices to improve and maintain quality.

Requirements:

8. Bachelor/Master degree in CS or related field from a reputed college
9. Sound knowledge of Java technologies.
10. Solid grip on the programming basics like DS and algorithms, OOPS.
11. Experience with software design and application programming
12. Understanding & experience with software design patterns, restful APIs, and microservice architecture
13. Experience with software design and application programming
14. Strong debugging skills
15. Exposure to CI/CD and Test-Driven Development
16. Nice to have are Unix / Linux, database SQl / NoSQL, Java Spring, working knowledge on scripting (Perl, Shell Scripting).

Job Description: Technical Recruiter

Location: Pune (Hybrid)

Job Type: 

Contract to Hire

Key Responsibilities:

• Collaborate with hiring managers to understand technical hiring needs and job requirements.
• Source, screen, and shortlist qualified candidates for technical roles (developers, engineers, etc.).
• Conduct interviews, technical assessments, and reference checks.
• Maintain and manage an active candidate pipeline.
• Coordinate interview schedules and facilitate timely feedback.
• Ensure a smooth candidate experience throughout the recruitment process.
• Stay updated on industry trends and best practices in technical recruiting.

Qualifications:

• Proven experience as a recruiter, preferably in IT or technology-related roles.
• Strong understanding of technical job descriptions and technologies (e.g., software development, networking, cloud services).
• Excellent communication and interpersonal skills.
• Ability to manage multiple open positions simultaneously.
• Familiarity with applicant tracking systems (ATS) and recruitment tools.

Roles and Responsibilities

• Plan and execute digital marketing campaigns, email marketing campaigns, social media, and paid advertising campaigns.
• Conduct market research to identify trends and insights, and optimize strategies accordingly.
• Create and manage content for various digital platforms, ensuring it aligns with the brand's tone and messaging.
• Create, manage and Automate digital marketing campaigns on buffer/Hootsuite (or any other tools).
• Create and manage content calendar for Hiringhood brand accounts.
• Monitor and analyse the performance of campaigns, using data-driven insights to make continuous improvements.
• Collaborate with cross-functional teams to coordinate marketing efforts and ensure brand consistency.
• Social Media Marketing: Create and manage Groups/Pages and Content across various social media platforms, engage with the audience, increase the followers and grow our social media presence.
• SMM (Social Media Management): Monitor and analyze social media performance metrics, generate insights, and adjust strategies accordingly.
• Email Marketing: Assist in email marketing campaigns, including content creation and segmentation, to drive customer engagement and conversions.
• Analytics and Reporting: Generate regular reports on digital marketing performance, highlighting key metrics and areas for improvement.

Must-Have Skills

• Only candidates who have completed their graduation will be considered. Individuals currently pursuing their degrees are ineligible for this position.
• Knowledge of digital marketing principles, strategies, and tools.
• Familiarity with social media platforms and digital marketing trends.
• Knowledge of Building digital creatives in various formats like Banners, Videos, slideshows, GIFs, Animations, market flyers, promos & ads for posts using tools like Canva, Photoshop, or any other tools.
• Excellent presentation, communication, visualization, and articulation skills.
• Bachelor's degree in Marketing, Communications, technology, or any related field.
• Fresher / Experienced with knowledge in Social Media Marketing / Digital Marketing.

Good to Have Skills

• Candidates with a portfolio of existing digital marketing projects will be preferred over candidates who do not have related experience.
• Candidates with related micro/nano courses and certifications in digital marketing will be given additional preference.
• A strong passion for digital marketing, a willingness to learn new tools, and tech savviness.
• Ability to work with programmatic advertising and the ability to compare and contrast campaigns across different platforms.
• Ability to automate marketing on instant messaging Apps/Channels like WhatsApp, telegram, Slack, etc, using NoCode tools like WATI.

About Hiringhood

Hiringhood is a technology platform that offers marketplaces to employers, recruiters, jobseekers, and third parties to increase the acceleration, precision & scale of the recruitment process while decreasing the cost & time. Hiringhood aims to build a cosmos of these marketplaces across India and the world serving various industries & domains.

Hiringhood has built the world’s first and only premium bounty-hunting & crowdsourcing recruitment marketplace.

Location -  https://maps.app.goo.gl/peCn7nDHneG4dCcd7

Hiringhood, founded on 14th November 2020, is located in T-HUB 2.0, the largest incubation center and Innovation campus in Asia, a Hyderabad-based start-up ecosystem enabler. T-Hub facilitates collaborations between Startups, Angel Investors, Venture Capital Firms, Corporates, Governments, and Academia. 

Why Join Hiringhood?

• Be part of an award-winning startup that believes in the entrepreneurial acumen of every employee.
• Hiringhood offers access to a great startup environment at T-Hub you will get access to over 250+ startups, their founders, and their teams, the scope to learn is infinite.
• Hiringhood also offers great networking opportunities through T-Hub events.

Igeeks The One-Stop Learning Platform

Igeeks provides internship training on the latest cutting edge technologies in the industry for easy placements of students. We provide hands-on experience on our real time projects to expose the students on the real world challenges and industry standards of implementing a project. Igeeks will provide the internship certificate on successful completion of internship parameters. 18 Year of Experience in Educational Research & Training |Trusted by 50+ University/Institution Partners Pan India. Our Award Winning Tech Team have trained thousands of students and have guided over 5000+ working projects via Practical Research based Project training, out of which some of the projects have won best project awards at various national & international competitions and expos.

 Benefits:

·Opportunity to learn under the professional and experienced software programmers.

·Gain the ability and credentials required to score the best software engineers jobs in the industry.

·Get the confidence and knowledge to handle all kinds of challenges in a real-time work environment.

·The main benefit to the student is enhancing employ-ability and increasing the industry readiness for the IT industry.

The domains in which we offer internships programs, which might interest you are as follows.

Computer Science Engineering (CS, IS, IT, MCA, BCA).

Electronics Engineering (ECE, EEE, TCE, IE, BIO, ME).

Mechanical Engineering.

Civil Engineering.

Management & Commerce (BBA, B.com, MBA).

For more information refer to the official website here: www.igeekstechnologies.com

Who is eligible to apply for Internship Training?

B.E/B.Tech, M.E/M.tech B.Sc, BCA, B.Com, BBA, MCA, MBA (Students belongs to 2nd Year Student / 3rd Year Student / 4th Year Student / Passed Out Student / Fresher’s/Job Seekers) can apply for this Internship. Training which provides the students to have real time exposure to Industry.

How to register?

Internship Application Form,Fill the Application:  https://forms.gle/pGA8KDDiLSWxdTnf9

Program Details:

Learn now :https://bit.ly/2Rq39hq

Learn now :https://bit.ly/3iiLYte

Learn now:https://bit.ly/2Rlzshk

Learn now:https://bit.ly/3gcIZzB

New Internship Batch Starting from 25th August & 5th September 2024.

We request you to share the information to all the students to do their Internship at our prestigious organization in Bangalore

Responsibilities

• Work with stakeholders and fellow developers.
• Design and implement Python code using the Django framework.
• Identify and fix bottlenecks that may arise from inefficient code.
• Identify and fix software bugs.
• Create a wide variety of unit tests to verify the functionality of the software.
• Manage the security of the platform.
• Write detailed documentation around the code.
• Knowledge of front end languages.
• Create and maintain the application's architecture
• Write code that is reusable, testable, and efficient
• Create and implement applications that are low-latency, high-availability, and performant
• Integration of front-end developer-created user-facing components with server-side logic
• Security and data protection implementation
• Data storage solution integration

Skills

• Able to use Postman, JIRA or similar tools
• Python expert with an understanding of at least one Python web framework, such as Django, Flask, or others
• Working knowledge of several ORM (Object Relational Mapper) libraries
• Capable of combining many data sources and databases into a single system
• Knowledge of Python's threading constraints and multi-process architecture
• Solid knowledge of server-side templating languages such as Jinja 2, Mako, etc.
• Fundamental knowledge of front-end technologies such as JavaScript, HTML5, and CSS3
• Knowledge of accessibility and security regulations
• Managing and maintaining AWS
• Able to create RESTful APIs
• Able to integrate third-party APIs
• Familiarity with user authentication
• Authorisation across numerous systems, servers, and settings
• Knowledge of the core design ideas underlying a scalable application
• Experience with Python event-driven programming
• Understanding the distinctions between various delivery platforms, such as mobile vs desktop, and optimising output to meet the individual platform
• Capable of developing database schemas to represent and support business operations
• Excellent unit testing and debugging abilities
• Thorough knowledge of code versioning systems such as Git, Mercurial, or SVN
• Able to deploy the app on client cloud as well.

Requirements:

• Bachelor’s/Master in computer science
• 3-5 years of work experience
• Excellent problem-solving skills
• Able to work in a fast, unstructured environment
• Excellent communication and collaboration skills
• Must have access to FTTH internet connection

OnScreen is looking for a full-time hands-on Software Developer responsible for bringing status disrupting products in the market.

As a Software Developer, you will be responsible for the design and coding of scalable and high performant web applications working on technologies including Microsoft .Net 4.0, Win 32, C#/C++,  and Azure. You will be a part of an Agile development team and would have full access to the complete development life cycle including opportunity to shape requirements and application design. We are looking for relevant experience of around 5-7 years.

Requirements

• Strong experience in Microsoft .Net desktoptechnologies including C#
• Strong application design experiencealong with writing Unit Tests.
• Strong data structure concepts
• Demonstrated experience in working on Enterprise-level
• Good communication skills,collaborative attitude, and mentoring mind-set.
• Desirable - Azure SQL, REST API, Azure deployment, Entity framework.

OnScreen was started to chart a better path for Enterprises facing countless barriers to adoption and efficiency. Our Founders, Directors, and Investors have extensive experience dealing with these problems and are passionate about building and providing a solution that alleviates these chronic pain points. To know more about OnScreen, please visit https://www.onscreen.us/

• 3-5yrs of practical DS experience working with varied data sets. Working with retail banking is preferred but not necessary.
• Need to be strong in concepts of statistical modelling – particularly looking for practical knowledge learnt from work experience (should be able to give "rule of thumb" answers)
• Strong problem solving skills and the ability to articulate really well.
• Ideally, the data scientist should have interfaced with data engineering and model deployment teams to bring models / solutions to "live" in production.
• Strong working knowledge of python ML stack is very important here.
• Willing to work on diverse range of tasks in building ML related capability on the Corridor Platform as well as client work.
• Someone with strong interest in data engineering aspect of ML is highly preferred, i.e. can play dual role of Data Scientist as well as someone who can code a module on our Corridor Platform writing robust code.

Structured ML techniques for candidates:

1. GBM
2. XgBoost
3. Random Forest
4. Neural Net
5. Logistic Regression