- Creating a positive onboarding experience for new clients.
- Manage daily activities and tasks for clients by Line Manager
- Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
- Responding to clients' requests as they arise in real time
- Maintaining an accurate record of all necessary documents pertaining to the brand.
- Coordinate with various internal teams to deliver Creative, Data Analytics, Tech and Operational Services
- Develop a relationship with clients and manage their expectations (Kudos if you can balance the two together!)
- Upsell! Always be on the lookout to identify opportunities and convert them to grow revenue
- Ensure that projects are completed on time and within budget.
- Coach and support team members to help them meet departmental goals
- Take responsibility for the quality of work, the accuracy of brief and the team’s output
- Maintain weekly, fortnightly and monthly reports
- Meeting clients to discuss strategy and report on progress
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Maintain an orderly workflow according to priorities
BECOME A PEOPLE’S PERSON!
- Exhibit strong leadership skills and motivate-inspire your team members
- Stick to the client’s brief and the agreed process to deliver effectively
- Utilize your team’s productivity keeping the Scope Of Work and allocated budget
- Be all ears to Account Managers and mentor to get the best performance possible
IMPROVE THE PROCESS!
- Relentlessly work on improving the internal processes while solving problems along the way
COMMUNICATE AND COLLABORATE!
- Manage all business communications
- Become a link for the internal team and make sure the process is consistently followed until the project is completed as per the client’s brief
SKILLS WE DESIRE
- Develop and maintain existing client relationships.
- Excellent organizational and time management skills.
- Strong analytical and problem-solving skills.
- Effective communication skills.
- A+ presentation skills (making PPTs included)
- Natural attention to detail
- Financial management and commercial acumen
- Advanced software skills including Word, Excel, PowerPoint, Visio, MS Project (or equivalent Project management tool).

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Job Title: Sales & Customer Support Executive (Voice Process)
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We're seeking an experienced Senior Tech Lead to oversee both frontend and backend teams for a production-ready enterprise project. You should possess strong managerial skills along with an entrepreneurial mindset. In this dynamic role, you'll collaborate with cross-functional teams to design, build, and deploy products aligned with our vision and strategy. Your leadership will be key in driving product success from conception to launch, ensuring they meet business objectives and user expectations.
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Working Time: 12.30 PM to 9.30 PM
Responsibilities:
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- Project Management Skills: Proficient in Agile methodologies, managing timelines, and prioritizing tasks effectively to ensure project success.
- Define product features: Set sprint goals and translate user feedback into actionable enhancements.
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- Test and accept product features: Ensure accurate implementation of product features based on user stories.
Requirements
- Bachelor's / Master’s degree in Computer Science or related field.
- Minimum of 3 years of experience in a leadership role.
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- Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
- Strong proficiency in NodeJS, RESTful APIs, Weaviate Vector Database, and graph databases.
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- Proficient in MongoDB, with expertise in NoSQL principles, instance management, data modeling, and efficient query optimization for cloud and on-premise environments.
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- Gain real-world experience in corporate functioning.
- Learn to collaborate with diverse teams and meet deadlines in a professional environment.
- Access various learning and development programs to explore your passion.
- Work in a fast-paced, rapidly expanding tech team undergoing a revamp, with exposure to advanced technology and tools relevant to your role
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- Owns the overall revenue of the organisation. Manage P&L, Discounts & Marketing budgets efficiently.
- Completely own User Acquisition, Conversion & Retention Drive tech enabled growth for the company.
- Drive Digital & Offline marketing strategies. Completely own the performance marketing and assist in brand building.
- Work with the agency to drive SEO (website) mandates for growing the organic traffic.
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Job description
Overview - The Market Development team is our direct link to our customers and brings in the revenue. It includes sub teams like Renewals, HVM (High Value Memberships), Hubs, and Retail Centres. They might be spread across locations but they are united by one cause...Whats the sale for today?”
Role - As a Product Advisor, you will be responsible for making sales calls and closing sales pitches with our members. To be a successful Product Advisor, you should be persuasive and able to work in a high-pressure environment. Ultimately, a top-performing Product Advisor is the one who follows sales scripts and demonstrate exceptional communication, negotiation skills, and deliver a great customer experience.
What you will do in this role
- Outbound Telesales
- Making outbound calls to Shaadi.com Members basis the leads provided offering the customers products which would help them in their life partner search.
- Following the defined sales process to convert free members into revenue paying customers.
- Ensuring Call Disposition Comments are updated once the call is completed with all relevant details.
- Making required number of calls for following up with Enquiries which are not converted
- Updating the details of follow-up in the system
- Meeting daily Talktime Targets and Calls to be done.
- Meeting Revenue Targets and ensuring Lead to Conversion Ratios are met.
- Appearing for periodic evaluations
- In case call needs to be escalated, noting details and forwarding it to the seniors
- Interfacing with walk-in customers (if assigned the task), explaining to them features of Shaadi.com/Centre and converting them to Premium Membership
- Maintaining all documentation that pertains to the above responsibilities
What you should have
- 1-3 years of relevant experience Sales or Telesales.
- Strong negotiation and consultative selling skills.
- Effective communication skills – verbal and written.
- Clear diction and clarity in speech.
- Languages required - Malayalam , Kannada , Urdu and Tamil
- Minimum Qualification HSC
Brownie Points
- Bachelor’s Degree.
- Fluency in Regional language.(Multilingual Skills preferred)
1. Excellent oral and written skills in English and creative writing
4. Writing product descriptions, brand support material etc.
5. Create engaging content for website, including web pages, product description, seo content, blog entries, articles, etc.
7. Provide content support for search engine, social media etc.
10. Ability to think out-of-the-box, play-with-words and write in a simple, concise and accurate manner.
13. Effectively lead a team of 3-4 content trainees to deliver targets on time.

